What we are looking for:

We’re looking for an experienced and hands-on HR Manager to lead People operations across Europe and Asia-Pacific. This role flexible to be based in either Hoofddorp, Netherlands or Frankfurt, Germany or Stockholm, Sweden. This role supports employees across the Netherlands, Sweden, the United Kingdom, France, Germany, Malaysia, and other growing regions.

As Airspace continues to expand internationally, this role will play a critical part in scaling our People function and enhancing the employee experience across regions. You’ll serve as a strategic advisor to the Chief of Staff and collaborate closely with our HR Director to ensure global alignment on policies, programs, systems, and best practices.

The ideal candidate is a dynamic HR professional who thrives in a fast-paced, global environment, someone who combines a deep understanding of regional employment laws with a passion for building culture, improving processes, and delivering operational excellence.

Role Description & Key Responsibilities:

• Lead and scale the HR function for Airspace’s Europe and APAC operations, ensuring compliance, efficiency, and a consistent employee experience across all regions.
• Manage and coach the HR Officer in Malaysia, providing mentorship, guidance, and alignment on company-wide initiatives and HR best practices.
• Partner with global HR counterparts to align policies, programs, and systems for a cohesive, one-Airspace approach to People operations.
• Serve as a strategic advisor to the Chief of Staff and senior leaders on organizational design, workforce planning, and HR best practices.
• Partner with Global Payroll Specialist ensuring accuracy, compliance, and operational excellence.
• Oversee global benefits administration, ensuring accuracy, regulatory compliance, and a seamless, efficient experience for employees across all countries.
• Enhance company culture by promoting engagement, recognition, and collaboration across distributed teams.
• Build strong relationships with managers and employees, providing expert guidance on employee relations, performance management, and conflict resolution.
• Develop and refine policies and procedures that improve efficiency, compliance, and the employee experience, ensuring alignment with global standards.
• Partner with Senior Corporate Recruiter and help drive recruiting efforts and liaise with  hiring managers to align on hiring strategies and support local recruitment efforts.
• Drive sustainable HR system management (e.g., Rippling), ensuring data integrity and consistent adoption across all regions.
• Ensure adherence to all local labor laws and regulations, particularly Dutch labor law (knowledge of German and Swedish labor law is a plus).
• Foster a strong cross-regional partnership between Europe, APAC, and U.S. headquarters to share insights, promote consistency, and advance company-wide initiatives.
• Drive change management efforts and act as a culture ambassador, ensuring Airspace remains a safe, compliant, and equitable workplace.

Ideal Background and Skills:

• 5+ years of Human Resources experience within Europe and Asia; experience working for multinational corporations preferred
• BA/BS degree (or equivalent) in Human Resource Management or related field
• High proficiency with HR information systems 
• Experience with Microsoft Office / Google Suite applications and comfort using data to complete analyses, drive recommendations and provide executive-level reporting
• Must be fluent in English and Dutch languages. German language skills are a plus
• Excellent verbal, written, and interpersonal communication skills; comfortable working with senior business partners on a daily basis
• Strong project management experience coupled with self-motivation and ability to effectively prioritize to meet business needs
• Positive attitude and comfortable working in a fast-paced, high-growth environment with people from different geographies and backgrounds

Compensation & Benefits:  

• Salary range: €75,000 - €85,000 or local equivalent
• Strong compensation & holistic benefit package: Competitive salary with opportunities for advancement, and more. Benefits include pension plan, holiday/vacation plan, company fitness plan, etc.
• Freedom & flexibility: Role is hybrid with flexible requirements regarding office attendance and encourages creativity, self-responsibility and self-development in scoping and executing the key responsibilities
• Excellent culture with fantastic colleagues: An international team of highly skilled and for all motivated team members are there to make your day

Overview

The Global Head of Pricing leads Airspace’s pricing function, owning the models, processes, and governance frameworks that drive margin optimization across all service lines and geographies. This role is responsible for 

1. Building and maintaining pricing structures against well-defined cost inputs
2. Reviewing new customer margin performance against model expectations
3. Ensuring pricing accuracy through close partnership with Yield Management Rate Administration and Close-Out functions 
4. Developing actionable strategies to drive margin improvement over time by identifying opportunities for operational improvements, cost-savings, and/or price increases. 

Reporting to the EVP of Pricing & Procurement, the Global Head of Pricing operates cross-functionally with Commercial, Operations, Finance, and Product teams. The role carries a dual mandate: maintain analytical rigor in pricing model development while serving as a practical business partner who ensures pricing decisions translate into accurate, executable outcomes.

This is not a greenfield build. Airspace has invested significantly in pricing and cost infrastructure, including profitability databases, cost reconciliation pipelines, and invoice validation systems. The Global Head of Pricing will inherit these systems and is expected to operate, refine, and extend them while identifying opportunities to improve margin and pricing accuracy at scale.

This role is ideal for a leader looking for a platform to showcase their talent, someone who can reimagine ways of working, establish new processes, and engage cross-functional teams across both Domestic US and International markets. Every deal at Airspace flows through the pricing function, giving this role direct impact on 100% of the customer base. At the same time, this is a hands-on position: the Global Head of Pricing will build out the financial metrics underpinning pricing models, partner with Operations and the Commercial organization to optimize business performance post-award, and identify opportunities for profit enhancement beyond the modeled expectations.

Key Responsibilities

Pricing Model Ownership

• Build and maintain margin estimation models across service lines and geographies, ensuring they accurately predict profitability at the shipment, lane, and account level.
• Calibrate models against actual margin performance on a regular cadence, updating inputs and structural assumptions as the business evolves.
• Execute market research for new service types and geographies to develop pricing frameworks as Airspace expands into new markets.
• Drive medium-term (6–12 month) margin improvement initiatives with accurate sizing of opportunity at the account level.

Cost Governance & Structured Cost Inputs

• Partner with Operations and Finance to catalog current cost expectations across service lines, with as much granularity as possible, as structured inputs for pricing models.
• Drive cross-functional initiatives and governance processes to formalize cost expectations across driver, airline, and vendor cost categories.
• Identify the highest-impact opportunities for cost improvement and partner with operational leadership to create initiatives that address them.

Go/No-Go Recommendation Processes

• Build and manage Go/No-Go recommendation processes in partnership with the Commercial team for new logos and expansion opportunities.
• Evaluate expected implementation requirements against Airspace’s operational expertise and service capabilities to identify potential execution risks before deals are committed.
• Establish safeguarded discounting methodologies and approval workflows that protect margin while supporting Commercial velocity.
• Ensure that pricing improvement initiatives and annual rate increases are accurately incorporated into revenue forecasts in coordination with Revenue Operations.

Margin Performance Review

• Own the review of margin performance as aligned to pricing model expectations at a regular cadence.
• Identify gaps between modeled and actual margin, diagnose root causes, and update model structures or inputs accordingly.
• Surface operational changes that could improve margin and partner with relevant stakeholders to drive execution.

Billing Accuracy & Revenue Assurance

• Partner with Yield Management Rate Administration and Close-Out functions to ensure all clients are billed with precision against contracted rates and pricing structures.
• Establish KPIs for billing accuracy and build exception reporting to identify and resolve discrepancies.
• Support the development of well-governed processes that connect pricing decisions to downstream billing execution.

Procurement Support

• Support vendor cost benchmarking, rate analysis, and contract rate management as inputs to the broader pricing function.
• Partner with Procurement leadership on cost-side data and analysis that informs vendor negotiations and rate structures.

Cross-Functional Partnership & Automation

• Partner closely with Analytics and technical teams to identify and implement scalable automated processes wherever possible.
• Extend in-product pricing capabilities in coordination with Product teams.
• Support the EVP and senior leadership in strategic negotiations with analysis, modeling, and pricing scenario development.

Qualifications

Experience Profile

• 8-10+ years of experience in a combination of Pricing, Logistics, Strategy Consulting, and/or Finance.
• 3+ years of experience managing a team of analysts or pricing professionals.
• Direct experience owning pricing processes in a transactional logistics or high-frequency B2B services environment.
• Strong analytical foundation with demonstrated proficiency in data tools (Excel/Sheets, SQL, Python, or BI platforms).
• Proven ability to build and operationalize processes end-to-end—from design through cross-functional implementation.
• Experience partnering with C-suite and senior leadership as a trusted thought partner on pricing and margin strategy.
• Comfort operating in existing systems and infrastructure, with a bias toward improving and extending what exists rather than rebuilding.
• Strong cross-functional leadership and coordination skills—this role succeeds through influence, not authority.
• Deep understanding of time-critical logistics, B2B operations, and margin economics.
• Humble, service-oriented leadership style with a bias toward action and ownership.
• MBA or equivalent experience preferred; STEM background a plus given close partnership with technical functions.

Compensation & Benefits

• Salary range: $165K - $185K annual salary with a bonus opportunity
• High-quality health, dental, and vision plan options
• Open PTO
• 401K with company match

Overview

Primary Focus: To set up all new orders containing the most time-sensitive commodities for success, provide proactive updates to customers on any deviations and track order status progression from start to finish. These job requirements were carefully crafted in order to provide you with the basic building blocks of the Airspace Operations team and pave the way for a continued path forward as you grow within this company.

Importance of role

The operations team is the backbone of our company and by working on the front lines you represent, first-hand, everything that we stand for. Not only will you be in direct communication with our customers, commanders and agent service providers, with extreme attention to detail, having the ability to catch something so small can ultimately be the difference maker in being able to save a human life!

Responsibilities

Operating the Airspace Platform

• Set up new orders by adhering to both standard work practices and client-specific SOP instructions.
• The ability to rapidly move from one critical task to another.
• Accurately confirm job milestones are completed correctly and on time.
• Ability to navigate and interpret Airline booking and tracking websites.
• Following all process and communication standards within multiple platforms.
• Ability to stay independently informed by reviewing all communications provided throughout the company platforms.

Proactive Customer Updates

• Ability to professionally relay delays, issues, and updates with customers through verbal and written communication.
• With the customer’s best interest in mind, always looking ahead (weather conditions, traffic, etc.) and offering an alternative solution in order to meet or beat their required delivery times.
• Escalate issues early and appropriately.

Intuitive Problem Solving 

• Ability to update, manage, and/or change airway bills using initial or tenured training.
• Ability to source driver coverage for any segment of an order.
• Ability to use situational awareness to request or deny additional driver incentives when necessary.
• Ability to apply training and tenured knowledge to find out of the box solutions to common or uncommon issues.
• Follow escalation procedures and guidance provided by senior team members to assist in issue resolution.
• Demonstrate understanding and urgency of milestone updates, delays, QPT/QDT, etc.

Handling All Inbound and Outbound Communications 

• Timely acknowledgment and action of all email, phone and text requests.
• Expected to consistently meet all minimum metric expectations for phone availability and acceptance.
• Proper use of the various phone statuses.
• Adherence to All Hands on Deck and Off-Phones Requests guidelines.
• Order placement for customers who are unable to place orders via the online portal.
• Ability to identify and resolve issues surfaced through inbound phone calls, text messages, and email.
• Cross sector phone call resolution.

Maintaining Balanced Level of Performance

As an OSI, you will be expected to meet minimum metric requirements and customer service standards for an entry level position. Expectations will increase with each advancement. All expectations will be communicated to you through your direct reporting supervisor.

Compensation

• Hourly Range: $20-$24/hr
• High-quality health, vision, and dental care plan options
• 401K company contribution program
• Professional learning and training reimbursements

Location & Schedule

• Location: This role is flexible to be hybrid in Carlsbad, CA or fully remote in the US.
• Schedule: Sunday - Thursday, 8:00 AM - 4:30 PM PST

What is the "Dedicated Driver" Service?

Airspace partners with leading U.S. Medical Device companies to ensure life-saving equipment is transported safely and securely to hospitals across the country. Our dedicated drivers are the critical link between warehouses and operating rooms, delivering essential surgical tools in real time. Every delivery matters. Every driver represents Airspace.

Compensation: $75k annual salary + 15% bonus target (split 50/50 individual/company)

About the Role

As a Regional Manager, you will be responsible for managing a network of Dedicated Drivers, which may include W-2 employees, 1099 contractors, or a combination of both. You will support drivers directly, ensure customer needs are met, and own execution of tactical initiatives to deliver top-quality service. You will be a hands-on leader who invests deeply in driver development and cultivates strong, trust-based relationships with both drivers and customer stakeholders."

What You'll Do

Driver Training, Coaching & Performance Management

• Lead onboarding and ongoing training programs to ensure drivers are equipped with the knowledge, tools, and skills to perform at the highest level
• Provide consistent coaching and direct feedback to drivers, fostering a culture of continuous improvement and accountability
• Develop and execute individualized performance improvement plans, conducting quarterly re-training sessions and regular performance reviews
• Monitor driver performance metrics closely and proactively identify trends, risks, and opportunities for development
• Build and maintain a healthy, engaged driver base across assigned geos and customers

Customer & Driver Relationship Building

• Serve as a primary point of contact for customer accounts, working collaboratively with Account Management to cultivate strong, long-term relationships with customer POCs through regular communication and in-person engagement.
• Travel up to 50% of the time to regional customer site locations; including regional driving, domestic flights, and overnight stays to maintain visibility and deepen partnerships
• Conduct in-person market performance reviews at customer sites to assess service quality and proactively surface improvement opportunities
• Build trusted relationships with drivers through daily interactions, check-ins, and onsite visits, ensuring they feel supported and set up for success
• Coordinate and manage change requests in close partnership with both drivers and customers, ensuring smooth and timely execution

Operations & Process Ownership

• Provide direct support to drivers on tactical problems that arise
• Proactively partner with the Revenue team to action driver feedback and develop clear resolution plans
• Manage driver rate establishment, billing, and payment execution
• Actively govern work through formal documentation and identify opportunities to streamline processes
• Partner with leadership to identify process gaps and take swift action to close them

What We're Looking For

• 3+ years of experience in transportation or logistics operations
• Proven experience in driver or workforce training, coaching, and performance management
• Demonstrated ability to build and sustain strong relationships with both frontline workers and customers
• Willingness and ability to travel up to 50% of the time, including regional driving, domestic flights, and overnight stays at customer site locations
• Comfort operating in a field-based environment, with the ability to manage responsibilities effectively while traveling
• Strong communication skills (both verbal and written)
• Positive attitude with a natural ability to connect with and motivate drivers and customers alike
• Detail-oriented and excels at active listening
• Ability to partner with cross-functional teams to drive positive outcomes in service
• Action-oriented and comfortable in a fast-paced environment
• Experience working in an environment where work activities require rigorous process adherence
• Strong time-management skills and multitasking ability
• Solution mindset: Demonstrated ability to "own" problems end-to-end

Who we are: We are guided by our core values: One Team, Customer Obsessed, Trust through Communication, Impactful Every day, Passionate about our Mission, and Innovative Mindset. We take these values seriously and are proud to say that by doing so, we have created a fun and engaging culture that is unrivaled in our industry. Airspacers deliver outstanding service to customers, are passionate about their work, and are dedicated to growing the business while having fun.

What we do: We integrate technology, people, and services through an automated software platform that gives our clients a true end-to-end shipping solution. Our proprietary platform eliminates the transparency issues that our customers have suffered through for decades while saving them precious time by expediting the dispatch of time-critical delivery services.

What is the “Dedicated Driver” service?  Airspace partners with leading U.S. Medical Device companies to ensure life-saving equipment is transported safely and securely to hospitals across the country. Our dedicated drivers are the critical link between warehouses and operating rooms, delivering essential surgical tools in real time. Every delivery matters. Every driver represents Airspace.

About the role: We are looking for a Driver Onboarding & Training Manager to build, own, and deliver our Dedicated Driver training program from the ground up. This is not a facilitation-only role; you will design the curriculum, build the content, partner with recruiting to ensure every new driver is set up for success, and travel into the field to validate that training is landing correctly. You'll report to our Senior Manager of Dedicated Driver Operations and work closely with Regional Managers, recruiting, and our revenue team to ensure our drivers are trained, compliant, and performing at the highest level from day one.

What you’ll do:

• Build and own the end-to-end Dedicated Driver training program, including new driver onboarding curriculum, role-specific modules, and ongoing retraining content for both online and in-field delivery
• Partner with recruiting to integrate training into the onboarding process, ensuring every driver is fully prepared before their first shift
• Develop scenario-based training content using real examples so drivers learn how to think, not just what to do
• Travel into the field (up to 25% of the time) to deliver in-person training, validate program effectiveness, and ensure standards are being met at the warehouse and customer level
• Conduct driver performance evaluations to assess training effectiveness and iterate content and delivery based on results
• Identify drivers who are at risk and develop targeted retraining or performance improvement plans in partnership with Regional Managers
• Maintain and update training documentation, SOPs, and resources as processes evolve
• Partner with Driver Ops Managers and the Revenue team on quality and performance initiatives

What we’re looking for:

• 3+ years of experience in training, program development, or instructional design; preferably in logistics, transportation, or a field-based environment
• Proven ability to build training programs from scratch; not just deliver existing content
• Strong written and verbal communication skills with the ability to connect with drivers, managers, and customers alike
• Detail-oriented, organized, and comfortable managing multiple priorities in a fast-paced environment
• Ability and willingness to travel up to 25% of the time to support field training and validate program delivery
• Action-oriented with a demonstrated ability to own problems and drive solutions
• Comfortable with technology and experience with learning management systems, Google Suite, and Salesforce a plus
• Positive, people-first attitude with a genuine commitment to driver success

Compensation: $70K - $75K salary + bonus opportunity

Job Summary
Airspace is seeking professional, dependable drivers to support our dedicated medical delivery routes. This role plays a critical part in ensuring surgical equipment arrives safely and on time to hospitals and surgical centers. Our drivers directly support procedures such as orthopedic and joint replacement surgeries by transporting essential medical kits between facilities.

If you are reliable, detail-oriented, and understand the importance of time-sensitive healthcare logistics, this opportunity is for you.

Responsibilities

• Transport surgical kits from a designated warehouse to hospitals and surgical facilities
• Deliver to Sterile Processing Departments, Implant Rooms, or approved vendor storage areas
• Retrieve equipment following procedures and return to the warehouse
• Utilize the Airspace mobile platform for real-time tracking and communication
• Maintain professional interactions with hospital staff and warehouse personnel
• Ensure accuracy, timeliness, and proper handling of all equipment

Requirements

• Must own a high-top cargo van (2015 or newer, clean and well-maintained)
• Valid driver’s license, current insurance, and vehicle registration
• Prior medical courier experience strongly preferred (experience with medical devices is a plus)
• Ability to lift up to 50 lbs
• Comfortable using mobile applications and technology
• Strong communication skills and dependable work ethic

Full-time, contract-based opportunity

Overview

The Pricing Analyst serves as the analytical engine of Airspace’s pricing function, responsible for building, maintaining, and refining the financial models and data structures that drive margin predictability across all service lines and geographies. Reporting to the Global Head of Pricing, this role combines rigorous financial modeling with operational pricing support to ensure Airspace’s pricing decisions are grounded in accurate, well-structured cost and margin data.

This is a hands-on, analytically intensive role. The Pricing Analyst will spend the majority of their time in spreadsheets, data pipelines, and financial models—building the work product that the Global Head of Pricing and broader Yield Management organization rely on to make pricing decisions, review margin performance, and support cross-functional partners. The ideal candidate is someone who thrives in data, can independently own complex analyses end-to-end, and brings a structured approach to problem-solving in a fast-moving logistics environment.

Pricing in specialty logistics is among the most complex disciplines in the industry driven by on-demand service requirements, custom pricing solutions for each customer, and tariff-based structures rather than standardized SKUs. This complexity demands exposure to every aspect of the business — operations, finance, commercial, and vendor management — creating an exceptional foundation for long-term career growth.

Key Responsibilities

Pricing Model Ownership

• Build and maintain margin estimation models across service lines and geographies using Google Sheets, Excel, and Python.
• Develop and update model inputs including cost assumptions, rate structures, and volume/mix parameters as the business evolves.
• Run sensitivity and scenario analyses to stress-test pricing assumptions and quantify margin risk under different operating conditions.
• Document model logic, assumptions, and version history to ensure continuity and auditability.
•  

Cost Governance & Structured Cost Inputs

• Organize, maintain, and enhance structured cost data across driver, airline, and vendor cost categories as inputs for pricing models.
• Support cost governance processes by cataloging cost expectations by service line and geography with as much granularity as available.
• Perform cost benchmarking and trend analysis to identify areas of opportunity and flag cost movements that may impact margin.

Go/No-Go Recommendation Processes

• Build financial work-ups for new logo and expansion opportunities, modeling expected margin under proposed pricing structures.
• Flag margin risk and implementation feasibility concerns as inputs to the Go/No-Go recommendation process.
• Maintain and improve pricing work-up templates and tools used by the Commercial team Support annual rate increase (ARI) analysis and pricing improvement initiatives with financial modeling and impact sizing.

Reporting, Dashboard & Data Infrastructure

• Build and maintain margin reporting, billing accuracy KPIs, and exception reports that support the Global Head of Pricing and YM Rate Administration functions.
• Develop and improve data pipelines and automated reporting using Google Sheets, Google Colab/Python, and BI tools (e.g., Looker).
• Ensure data integrity and consistency across pricing-related systems, reconciling inputs across multiple sources as needed.
• Support market research and competitive benchmarking analyses for new service types, geographies, and strategic initiatives.

Qualifications

Experience Profile

• 2–5+ years of experience in Pricing, FP&A, Revenue Operations, Strategy Consulting, or a quantitative logistics role.
• Advanced proficiency in Google Sheets and/or Excel, including complex formulas, data modeling, and structured financial analysis.
• Working knowledge of Python (pandas, data manipulation) or demonstrated ability and willingness to learn quickly.
• Experience building financial models that drive business decisions—not just reporting, but models that predict and prescribe.
• Comfort working across multiple data sources and reconciling information to produce clean, trustworthy outputs.
• Strong attention to detail with an ability to self-check work and maintain high standards of data accuracy.
• Ability to work independently, manage competing priorities, and own analyses end-to-end without heavy oversight.
• Effective communicator who can translate complex analytical findings into clear, actionable insights for non-technical stakeholders.
• Experience in logistics, supply chain, or B2B services is strongly preferred.
• Familiarity with BI tools (Looker, Tableau, or similar) is a plus.
• Bachelor’s degree in Finance, Economics, Mathematics, Engineering, or a related quantitative field.

Compensation & Benefits

• Salary range: $85K - $110K annual salary
• High-quality health, dental, and vision plan options
• Open PTO
• 401K with company match

About the job: 

As Airspace has evolved, our internal business systems have become as critical to our success as the systems we provide to our customers. As the Salesforce & Zendesk Administrator / Workflow Solutions Specialist, you will serve as the bridge between business vision and technical reality. Your primary responsibility is taking stakeholder ideas for how work should flow and building the technical solutions to make it happen, regardless of platform limitations.

This is not a traditional "admin" role where, configuring settings within a single platform based on business requirements built from another team. You will own Zendesk and Salesforce as your core platforms, but you'll regularly need to think beyond their native capabilities. When a leader says "I wish our system could do X," your job is to identify, ideate and implement how to make X happen, whether that means native configuration, custom API work, middleware automation, webhooks, or creative combinations of tools.

You will report to the Sr. Manager of Business Systems & Operations, focusing on support for the Revenue, Operations, and Executive teams. At the highest level, you will be responsible for identifying, inventing, implementing, and accelerating scalable and measurable processes that move our organization toward a "single source of truth" mindset.

Successful candidates will be creative problem-solvers who refuse to be limited by out-of-the-box functionality. They will have the technical depth to build custom integrations while maintaining the strategic perspective to ensure solutions are scalable, maintainable, and actually solve the business problem.

You’re an ideal candidate if: 

You've been in situations where stakeholders describe their ideal workflow and it doesn't exist as a native feature in any platform, and you've figured out how to build it anyway. You view platforms like Salesforce and Zendesk as flexible building blocks rather than rigid systems with fixed capabilities.

You can provide specific examples of times when you've:

• Taken a business vision and designed the technical solution, choosing the right combination of tools and approaches. This should also include top notch documentation and implementation of the end result
• Built cross-platform automations that made manual processes obsolete (e.g., "When X happens in Zendesk, notify Y via Slack, and create a task in our project management tool").
• Designed Zendesk workflows that go beyond basic ticket routing - custom apps, dynamic forms, conditional automations, sophisticated SLA management, or external API integrations.
• Used APIs and webhooks to connect systems that weren't designed to work together.
• Said "yes, we can do that" when others assumed something wasn't possible.

You have a proven track record of completed technical builds, as well as  user adoption and change management successes. Your skill set includes “checking the boxes”, but more importantly you actively collaborate with stakeholders to refine their vision, identify edge cases they haven't considered, and propose solutions they didn't know were possible. We are a fast-growing company; it's critical to have team members who think in scale and aren't constrained by platform limitations.

What you’ll do: 

• Workflow Solutions Architecture (Primary focus)
• Partner with stakeholders across Revenue, Operations, and Executive teams to understand their workflow visions and pain points
• Design and build end-to-end workflows that may span multiple platforms (Salesforce, Zendesk, Slack, internal APIs, etc.)
• Create custom automations using APIs, webhooks, and integration platforms when native functionality falls short
• Example projects you might tackle:
• Create an escalation workflow that monitors SLA breaches across multiple ticket categories, automatically escalates to different teams based on shipment urgency, and alerts leadership when a breach occurs.
• Build a bidirectional sync between Salesforce accounts and Zendesk organizations that maintains data consistency, updates customer information in real-time, and prevents sync conflicts or duplicate records.
• Zendesk Platform Ownership:
• Administer and optimize the Zendesk instance for our support and operations teams
• Design sophisticated ticket routing, triggers, automations, and macros
• Build and maintain custom apps, integrations, and extensions
• Create and manage views, reports, and dashboards that drive operational decisions
• Manage user permissions, groups, and organizational structures
• Salesforce Platform Ownership:
• Support Business Systems & Operations team with buildouts of new system architecture
• Build custom objects, fields, validation rules, and flows
• Create reports and dashboards for Revenue and Operations teams
• Integration & Automation Excellence: 
• Build and maintain API connections between business systems
• Write and troubleshoot webhook configurations
• Document technical implementations and integration architecture
• Strategic Partnership & Continuous Improvement:
• Proactively identify inefficiencies in current workflows and propose solutions
• Stay ahead of business needs by understanding upcoming initiatives and preparing technical groundwork
• Collaborate with Management to develop best practices for system requests and implementation

What we require:

• 5+ years of experience administering Zendesk, including advanced configuration (automations, triggers, apps, extensions, and custom integrations)
• 2+ years of experience being responsible for a Salesforce instance
• 7+ years of total experience in business systems administration
• Strong hands-on experience with APIs and integrations. You should be comfortable reading API documentation, testing endpoints, and building custom automations
• Proven ability to architect workflow solutions that span multiple platforms and tools
• Creative problem-solving mindset. You find ways to say "yes" rather than accepting platform limitations
• Expert level of report building (Salesforce, Looker, etc.)
• Demonstrated ability to balance high-priority strategic initiatives and operational execution / excellence
• Strong communication skills to translate technical concepts for non-technical stakeholders
• Experience with integration/automation platforms (Make, Zapier, Workato, or similar) strongly preferred
• Desire to learn and advance your career
• Humble, team-oriented contributor
• Salesforce Administrator Certificate required, Advanced Certificate a plus
• Zendesk certification is a plus but hands-on expertise is more important

Preferred experience:

• Experience with JavaScript, Python, or other scripting languages
• Familiarity with REST APIs, JSON, and webhook architecture
• Background in logistics, supply chain, or operations-heavy environments
• Experience building custom Zendesk apps or Salesforce Lightning components
• Knowledge of data modeling and relational database concepts

Salary Range: $100K - $115K annual salary

Operations Specialist I (Overnight)

Mission (Why we need you):

Airspace is a fast-growing company in the logistics x tech space. Our work saves lives. The operational performance of our teams and partners shaves time off critical deliveries of organs and medical supplies. There certainly is never a dull day at Airspace!

Outcomes (What you’ll be working on and the impact you’ll make):

We are looking for those people who see operations as anything but another customer service gig. You will be purposefully making logistics more transparent, faster, and safer for everyone using our services. You will be part of our European Operations team, which means you will be saving lives, keeping planes in the air, and delivering shipments faster than anyone else on the market. 

Primary responsibilities and tasks: 

• Provide world-class customer service
• Provide quick decisions and resolutions to issues that arise
• Ensure our KPIs are being met
• Collaborate with all team members to get shipments to point A to point B with the One Team mindset
• Strong sense of proper prioritization (What tasks takes priority over others, and for whom) 
• Properly documents issues to support corrective actions and team updates.
• Assist with the fundamental tasks of the operations department, such as processing transactions and managing daily logistics activities.
• Track the movement of goods and provide real-time shipment updates using various systems.
• Support the operations department by assisting with essential tasks, including transaction processing and daily logistics management.
• This role demands flexibility, as it may include irregular hours or overtime, particularly during peak times or when addressing critical issues

Skills & Experience & Characteristics (Who you are):

• At least 1-2+ years of experience in the international logistics environment, preferably in the freight forwarder/air/express/courier or same-day logistics; or related field.
• At least 2+ years of proven track record in a similar role in customer service/operations
• Demonstrated ability to rapidly move from one critical task to another and to shift roles when necessary
• Attention to detail: time-critical logistics is a game of centimeters. The right choice is not always clear and it is your job to find it, improve it and implement it
• Ability to make good judgments quickly
• A positive attitude: Your job is to make the impossible possible. Have fun doing it
• Strong ability to manage multiple tasks and maintain organized records.
• Fluent in speaking and writing English, any other language is a bonus.
• Knowledge of basic logistics principles, including Incoterms, supply chain fundamentals, and international trade, is a plus.
• Preferred location is Penang

Compensation and benefits:

• Salary range: RM 2,500 to RM 4,000
• Hours: Night shift
• Annual leave, medical leave, and public holidays in accordance with company policy
• Medical coverage
• Work-from-home arrangement

Join the Movement!

Are you interested in the hot logistics technology sector, but also looking for an opportunity to make a direct impact on the lives of others, in some cases saving lives? How about playing a critical role in keeping some of the world's largest companies operating smoothly so cars continuously roll off the assembly line and airlines can keep flights on schedule?

About the Role

We are looking for an Associate Technical Product Manager, Integrations to own and deliver system integrations between the Airspace platform and our customers' existing technology ecosystems. This role sits between what our customers need and what our platform delivers. You will work directly with customer technical teams to understand their systems, design the right integration approach, and guide our engineers through implementation.

You will own the how: how data should flow between systems, how APIs and EDI connections should be structured, how we prototype and validate before we build. You'll work across REST APIs, EDI feeds, TMS platforms, tracking devices, and partner systems to get critical shipment data flowing reliably into Airspace. When you see three customers needing the same thing, you'll identify the pattern and advocate to turn it into a repeatable capability.

Responsibilities

Technical product ownership

• Work directly with customer technical teams to understand their systems, data flows, and integration requirements, then design the integration approach that connects their world to Airspace.
• Prototype integration concepts to validate approaches early, before committing engineering resources to full implementation.
• Evaluate new integration requests and provide technical recommendations. Not just "can we do it" but "here's how we should do it and why."
• Define data mapping, API contracts, EDI specifications, and webhook configurations that engineers can build against.

Engineering Guidance

• Translate solution designs into clear technical specifications that engineering teams can execute against. You are the bridge between customer requirements and engineering implementation.
• Work alongside engineers during development to answer questions, resolve ambiguities, and ensure the implementation matches the designed solution.
• Review work-in-progress to catch issues early. You own the integrity of the solution from design through go-live.
• Coordinate across internal teams (engineering, data science, operations) and external customer technical teams throughout delivery.

Pattern Recognition & Platform Thinking

• Identify repeating integration patterns across customers and recommend platform investments: new public API endpoints, standardized data formats, self-service documentation, and reusable integration templates.
• Contribute to an evolving integration playbook that captures proven approaches, lessons learned, and accelerators for future integrations.
• Help define what "self-service integration" looks like for Airspace. What documentation, tools, and APIs would enable customers to connect their systems with minimal hands-on support?
• Stay current on integration technologies and advocate for modern approaches that reduce implementation time and maintenance burden.

Customer & Stakeholder Communication

• Serve as the primary technical point of contact for active integrations. You're the person customers call when they have questions about how the integration works.
• Communicate progress, technical decisions, and tradeoffs to internal stakeholders across product, engineering, operations, and customer success.
• Keep alignment between what customers expect and what we're delivering. Proactively flag gaps, risks, or opportunities to expand scope.

Quality & Go-Live

• Own the integration validation process. Define test plans, coordinate UAT with customers, and ensure integrations work correctly before go-live.
• Establish quality standards for integration deployments, including data validation, error handling, and performance benchmarks.
• Monitor integration health post-deployment and drive resolution of data quality or connectivity issues.
• Create and maintain documentation for each integration: technical specifications, data mapping guides, operational runbooks, and troubleshooting procedures.

Requirements

• 2+ years of experience designing and delivering system integrations in a SaaS, logistics technology, or enterprise software environment. You've owned the "how," not just the timeline.
• Hands-on experience with integration technologies: REST APIs, EDI, webhooks, data mapping, ETL processes. You don't need to write production code, but you need to be able to read an API spec, sketch a data flow, and prototype a connection.
• Demonstrated ability to work directly with customer technical teams to understand their systems and design integration approaches. Not just gathering requirements, but co-designing solutions.
• Strong technical communication skills. Comfortable whiteboarding with engineers, presenting to customers, and writing specs that both audiences can follow.
• Experience guiding engineering teams through implementation of your designs. You know how to write a spec that doesn't leave engineers guessing.
• Ability to manage multiple concurrent integrations at different stages. You maintain clarity on priorities and status across projects.
• Strong documentation instincts. If it's not written down, it didn't happen.
• Bachelor's degree in Computer Science, Information Systems, Business, or a related field required.

Preferred Qualifications

• Experience in logistics, supply chain, or transportation technology.
• Familiarity with TMS (Transportation Management System) platforms and logistics data standards.
• Experience prototyping integration concepts or building proof-of-concept implementations.
• Experience in healthcare logistics or medical device supply chain integrations.
• Familiarity with modern API design practices and developer experience (API documentation, SDKs, self-service tooling).

Compensation & Benefits

• Salary range: $70K - $100K
• High-quality health, dental, and vision plan options
• Open PTO
• 401K with company match

Job Summary:

The Accounts Receivable Specialist is responsible for handling all aspects of the accounts receivable process, including generating invoices, tracking payments, maintaining accurate records, and assisting with collections. You will work closely with clients and internal teams to ensure timely and accurate payment processing while contributing to the overall financial health of the company.

Responsibilities:

• Prepare and issue accurate invoices based on customer contracts and shipment details in a timely manner.
• Monitor accounts for payment activity, ensuring all payments are received and recorded accurately in the system.
• Follow up on overdue invoices and work with clients to resolve payment discrepancies or issues. Coordinate with the collections team to ensure timely resolution.
• Assist in reconciling customer accounts and identifying any discrepancies or issues. Resolve billing discrepancies with customers as needed.
• Serve as the point of contact for customers regarding their account status, payments, and billing inquiries. Provide excellent customer service to foster positive relationships.
• Regularly review aging reports and assist with identifying and prioritizing overdue accounts. Provide updates to the Accounts Receivable Manager on any accounts requiring special attention.
• Maintain accurate and up-to-date customer account information and transaction records.
• Ensure that all payments, adjustments, and credits are entered into the system correctly.
• Help prepare reports on accounts receivable performance, aging status, and payment trends for management review.
• Work closely with other departments (e.g., Yield Management, Revenue and Operations) to resolve billing issues and ensure accurate and timely invoicing.

Requirements:

• Associate’s or Bachelor’s degree in Accounting, Finance, or a related field,
• At least 2+ years of experience in accounts receivable, ideally within the transportation, logistics, or supply chain industry.
• Proficiency in Excel
• Strong attention to detail and ability to maintain accuracy in financial records.
• Excellent written and verbal communication skills.
• Strong problem-solving abilities and ability to manage multiple priorities in a fast-paced environment.
• Ability to work independently as well as part of a team.
• Positive attitude with a strong customer service focus.
• Ability to work a schedule that overlaps hours with US team and time zone

Overview

Primary Focus: To set up all new orders containing the most time-sensitive commodities for success, provide proactive updates to customers on any deviations and track order status progression from start to finish. These job requirements were carefully crafted in order to provide you with the basic building blocks of the Airspace Operations team and pave the way for a continued path forward as you grow within this company.

Importance of Role

The operations team is the backbone of our company  and by working on the front lines you represent, first-hand, everything that we stand for. Not only will you be in direct communication with our customers, commanders and agent service providers, with extreme attention to detail, having the ability to catch something so small can ultimately be the difference maker in being able to save a human life!

Responsibilities

Must be able to perform all Responsibilities included in the Operations Specialist II Job Description

Advanced Problem Solving

• Ability to independently resolve all escalated issues using provided resources with minimal to no assistance
• Ability to assist in resolving team member escalations and questions
• Understand Margin vs Total Cost for an order and apply knowledge to additional charge approvals 
• Expert on all International regulations, Import, and Export requirements 
• Ability to understand big picture decisions for customers balancing service with customer margins. Ability to balance speed, cost, and customer impact without defaulting to escalations
• IE. Choosing one airline because we have a service agreement for faster offloads and minimal service failures over the fastest or cheapest option based on error rate. 
• Balancing cost of service quality and expectations with margin. 
• Minimal to no errors & service failures
• Make educated decisions under pressure 
• Anticipate problems before they surface and act early 

Operating the Airspace Platform

• Hold and maintain Dangerous Goods Certification . Remain knowledgeable on all Dangerous Goods requirements and adhere to current policy procedures. 
• Assist in resolving team member inquiries for DG flagged orders
• Gain knowledge of additional sector processes 
• Provide SOP guidance hand in hand with leadership 
• Uphold team expectations leading by example 

Maintaining Balanced Level of Performance

As an OSIII, you will be expected to meet minimum metric requirements and customer service standards. Expectations will increase with each advancement. All expectations will be communicated to you through your direct reporting supervisor.

Requirements

• Ability to work weekend shifts
• Ability to work out of our Frankfurt, Germany office on a hybrid schedule
• German language proficiency strongly preferred (at least B1/independent user level)

Compensation

€50,000 - €65,000 annual salary

Overview

As an Operations Manager (OM), you play a pivotal role in the continuous improvement and overall success of the respective sector. The Ops Manager is directly responsible for the ongoing performance, long-term and near-term improvement initiatives, and the transformation of their sector into a regionally elite operating team as Airspace matures and grows.

OM’s, while working in the Operations organization, must work closely across all departments at Airspace and with our various customers and partners in their region (EU, APAC, US, etc.). Because of this, the OM must be adept at managing teams in different time zones and schedules and effectively coaching team members while not always in person. 

Importance of the role

The operations team is the backbone of our company  and by working on the front lines you represent, first-hand, everything that we stand for. Not only will you be in direct communication with our customers, commanders and agent service providers, with extreme attention to detail, having the ability to catch something so small can ultimately be the difference maker in being able to save a human life!

Skills / Qualifications

• One-Team Mentality: We are One Team. We believe we all accomplish more when we are working together.
• Ownership Mindset: End to end ownership of your team, projects, responsibilities and their effects down the line. You are the owner of decisions you make and must take responsibility for those decisions.Raising the bar: What got us here will not get us where we want to be, and as an operations team and company need to constantly be heightening the quality, speed and impact of our efforts in all facets of our work.
• Grace under pressure: Ability to raise, navigate and execute difficult situations when needed is necessary for Airspace to continue on this growth trajectory.

Responsibilities

Must be able to understand all Responsibilities included in the Operations Specialist III Job Description and perform all Responsibilities in the Supervisor Job Description

Sector Ownership

• Act as the highest escalation level and point of contact for all operations performance within your sector (whether on an ad hoc or daily basis, or to address sector-level or customer-level trends) 
• Monitor, comprehend, and action (when necessary) on the daily, weekly and monthly performance trends of your respective sector though team coaching or feedback
• Assist and ‘get hands on’ with the sector team when necessary to ensure the frontline is supported and that customers continue receiving industry leading service levels
• Represent your Operations sector in major customer milestone meetings (onboarding calls, QBR’s, escalation, issue, expansion opportunities) and provide support to Revenue teams as the operations expert
• Work alongside the Revenue (Sales and Account Management) teams to set the standards and monitor the creation, evaluation & approval on SOPs and customer specific solutions
• Lead, alongside Network, R&D, Finance and other departments at Airspace in the identification, scoping and implementation + execution of customer specific solutions or operational requirements that typically fall outside of a ‘normal’ scope of work 
• Actively participate and play a leading part in Airspace internal deployment (aka implementation) prep calls & external client deployment calls
• Define the sector-specific Standard Work and operational requirements needed for highest quality service 
• Collaborate with Network to design solutions that fit the client's needs during the deployment/onboarding process
• Identify potential risks, proactively identify operational challenges and provide geographic / regional expertise during customer RFPs 
• Define and set benchmarks for Key Performance Indicators relevant to your sector 
• Report on Sector performance (including solutions in place to improve service where necessary) regularly through scheduled updates (Performance Alignment Report) and live meetings (Quarterly Executive Operations Reviews, Leadership Summits)
• In charge of overall headcount, hiring, firing, and compensation/level requirements for your reporting sector(s). 
• KPI ownership, trend resolution, and process improvement on an account-level for existing accounts
• Assist in new client onboardings with support from Directors or Sr Managers

Team Management

• Hold routine touchpoints with Supervisors and set priorities for each individual based on needs of the business and progress against benchmark KPIs 
• Define personal performance goals for leaders in your sector that are aligned with company quarterly / annual OKR’s, general service improvements and improving their professional acumen
• Define, manage and continuously improve a predefined ‘Rhythm of the Business’ that solicits discussions around service performance, internal team discussions and ensures all leaders in your sector  are aligned on executing on priorities laid out for them 
• Maintain a coverage schedule that consistently provides sufficient operations coverage 24/7/365 and accounts for supply needed for regional service lines
• Assists in the recruitment pipeline in partnership with sector Directors and People Team including following a interview and assessment process and or framework 
• Direct resources across Airspace sectors to account for sudden supply-demand imbalances due to unforeseen circumstances, both proactively and when requested
• Manage and coach team members on quality, clean and organized communication across internal and external channels 
• Work alongside sector leadership to effectively plan and facilitate new hire onboarding and ensure all systems, hardware, certifications, accommodations and introductions are completed 

Continuous Improvement

• Scope, lead or supervise and ultimately be the primary responsible party of initiatives that support company OKR’s, sector performance shortfalls or requirements for new capability or new service requirements
• Create roll-out plans to implement new processes & lead supervisors/leads to engender high adoption rates
• Proactively identify opportunities where new services, capabilities or certifications would be required or beneficial to the sector team and drive the execution (including work plans and required resources, funding) with approval from Operations Leadership 
• Coach and hold individual contributors (Specialists, Experts) and Managers (Supervisors, Regional Sector Leaders) on technical and operational skill improvement opportunities, and personnel, communication and management opportunities pertaining to work output through a combination of individual conversations or structured trainings 
• Regularly maintain pulse balance of operational efficiency and service quality, and proactively solution and suggest opportunities for improvement to improve both objectives

Cross Departmental Collaboration

• Work to build strong, professionally productive relationship build bridges across all Airspace departments and proactively bring in other teams (RevOps) to solution large lift problems requiring cross departmental collaboration
• Partner with Finance in tracking down missing information for invoicing, discrepancies in orders and triaging ways to improve Gross Margin Dollars when tasked 
• Hold regular meeting cadences with Sales and Account Management sector leadership to understand needs, requirements of operations during high-value revenue motions
• Hold regular meeting cadences with Driver Operations and/or Network to understand needs, requirements and support that Operations can provide in the spirit of improving service across all teams at Airspace 
• Partner with Quality Assurance team for live-operational support, shipment reviews and corrective action plans. Ensures any plans taken for corrective action are effective and in place. 

Compensation

• Salary range: $80,000 - $100,000
• Bonuses based on sector performance
• High-quality health, vision, and dental care plan options
• 401K company contribution program 
• Professional learning and training reimbursements

Overview 

Primary Focus: To set up all new orders containing the most time-sensitive commodities for success, provide proactive updates to customers on any deviations and track order status progression from start to finish. These job requirements were carefully crafted in order to provide you with the basic building blocks of the Airspace Operations team and pave the way for a continued path forward as you grow within this company.

Importance of role

The operations team is the backbone of our company  and by working on the front lines you represent, first-hand, everything that we stand for. Not only will you be in direct communication with our customers, commanders and agent service providers, with extreme attention to detail, having the ability to catch something so small can ultimately be the difference maker in being able to save a human life! 

Responsibilities

Operating the Airspace Platform

• Set up new orders by adhering to both standard work practices and client-specific SOP instructions 
• The ability to rapidly move from one critical task to another and working all orders within the respective view; unless otherwise directed by an ops leader
• Verification that drivers have picked up or recovered the correct piece(s) 
• Accurately confirming flight departures by use of AWB tracking
• Following all process and communication standards within our various team outlets
• Stay up to date on all announcements and training involving new system features and process changes. 

Proactive Customer Updates

• Follow all customer delay notification preferences in providing timely updates by use of the preferred method of communication
• With the customer’s best interest in mind, always looking ahead (weather conditions, traffic, etc.) and offering an alternative solution in order to meet or beat their required delivery times.

Intuitive Problem Solving

• Ability to update, manage, and/or change airway bills using initial or tenured training. 
• Ability to source driver coverage for any segment of an order. 
• Ability to apply training and tenured knowledge to find out of the box solutions to common or uncommon issues. 
• Follow escalation procedures and guidance provided by senior team members to assist in issue resolution. 

Handling All Inbound and Outbound Communications

• Timely acknowledgment and action of all email, phone and text requests
• Expected to consistently meet all minimum metric expectations for phone availability and acceptance
• Proper use of the various phone statuses
• Order placement for customers who are unable to place orders via the online portal
• Ability to identify and resolve issues surfaced through inbound phone calls, text messages, and email. 

Maintaining Balanced Level of Performance

As an OSI, you will be expected to meet minimum metric requirements for an entry level position. Metric expectations will increase with each advancement. 

• Maintain high level of customer service while communicating with internal and external parties through
• Slack
• Zendesk
• Inbound/Outbound phone calls and texts
• Internal meetings 
• Maintain high level of team contributions in the following areas:
• Communication
• Order updates
• Accuracy based on Standard Work procedures 

Requirements

• Ability to work hybrid on-site in Lisbon, Portugal

Compensation

€50,000 - €65,000 annual salary

Overview

Primary Focus: To set up all new orders containing the most time-sensitive commodities for success, provide proactive updates to customers on any deviations and track order status progression from start to finish. These job requirements were carefully crafted in order to provide you with the basic building blocks of the Airspace Operations team and pave the way for a continued path forward as you grow within this company.

Importance of the role: 

The operations team is the backbone of our company  and by working on the front lines you represent, first-hand, everything that we stand for. Not only will you be in direct communication with our customers, commanders and agent service providers, with extreme attention to detail, having the ability to catch something so small can ultimately be the difference maker in being able to save a human life! 

Responsibilities

Advanced Problem Solving

• Ability to independently resolve all escalated issues using provided resources with minimal to no assistance
• Ability to assist in resolving team member escalations and questions
• Understand Margin vs Total Cost for an order and apply knowledge to additional charge approvals 
• Expert on all International regulations, Import, and Export requirements 
• Ability to understand big picture decisions for customers
• IE. Choosing one airline because we have a service agreement for faster offloads and minimal service failures over the fastest or cheapest option based on error rate. 
• Balancing cost of service quality and expectations with margin. 
• Minimal to no errors & service failures
• Make educated decisions under pressure 
• Anticipate problems before they surface and act early 

Operating the Airspace Platform

• Hold and maintain Dangerous Goods Certification . Remain knowledgeable on all Dangerous Goods requirements and adhere to current policy procedures. 
• Assist in resolving team member inquiries for DG flagged orders
• Gain knowledge of additional sector processes 
• Provide SOP guidance hand in hand with leadership 
• Uphold team expectations leading by example 

Maintaining Balanced Level of Performance

As an OSIII, you will be expected to meet minimum metric requirements and customer service standards. Expectations will increase with each advancement. All expectations will be communicated to you through your direct reporting supervisor.

Requirements

• Located in Columbus, Ohio
• In office, on site position 

Compensation

• Hourly Range: $25-$30/hr
• High-quality health, vision, and dental care plan options
• 401K company contribution program
• Professional learning and training reimbursements

Role Overview

The Account Manager – (Medical Device) is a senior, customer-facing role within Airspace’s Healthcare Revenue organization, responsible for the day-to-day management, execution, and growth of a defined portfolio of enterprise Medical Device customers. They report to the Director, Enterprise Sales and Account Management. 

This role serves as the primary owner of ongoing customer experience, the primary champion of the Airspace’s operational execution to support our customers, and a facilitator of general hygiene across assigned accounts. They play a critical role in expanding existing relationships, identifying growth opportunities, and ensuring customers realize consistent value from Airspace’s services while serving as the connective tissue between customers and Airspace’s internal teams.

This role requires strong judgment, executive communication skills, operational rigor, and the ability to manage complex enterprise relationships.

Key Activities

Execution of Account Strategy and Support

• Serve as primary day-to-day point of contact for assigned enterprise customers.
• Partners with the Director, Enterprise Sales and Account Management to create account strategies and execution rhythms and then drives the execution of said strategies.
• Executes rhythm of business customer-facing and internal motions (ad preps materials) to drive account strategies and service excellence for their assigned accounts.
• Deploys GTM S&O, and CBO, where needed to aid in best-in-class creation of materials and narratives to clients
• Build trusted relationships with customer operational and commercial stakeholders.
• Maintain deep understanding of customer clinical workflows, distribution models, and service expectations.
• Represent Airspace with executive presence, logistics / MD expertise, and confidence in all customer interactions.
• Maintain best-in-class account documentation, stakeholder maps, and service context; provide regular, concise, proactive updates to Sales leadership (from Director, Enterprise Sales and Account Management, to SVP, to MD to CEO) on account health, risks, and opportunities.

Service Execution & Escalation Management:

• Coordinate with Operations, DriverOps, and Support teams to drive fast resolution of critical service issues (typically not at the order-level, but sometimes may be).
• Communicate clearly and professionally with customers during incidents.

Onboarding & Launch Execution

• Travel to customer sites for new logo onboardings and major expansions when needed.
• Support onboarding planning in partnership with Director, Enterprise Sales and Account Management, SVP, and Operations.
• Own the operational execution and adoption of all approved expansions.
• Ensure customer training, documentation, and readiness activities are completed
• Revenue and Margin Stewardship
• Drive revenue and margin performance for assigned accounts.
• Monitor volume trends, pricing behavior, and margin performance.
• Partner with Pricing, Finance, and Director, Enterprise Sales and Account Management to mitigate margin risk and support sustainable growth.
• Surface and shape expansion opportunities with Director, Enterprise Sales and SVP (new regions, service types, dedicated fleets, on-demand usage).
• Execute rollout and adoption of new services or lanes.

Required Experience & Profile

• 5–10+ years of enterprise account management or customer success experience or equivalent experience at a Med Device or similar healthcare company serving in a logistics / supply chain role.
• Experience supporting large, complex B2B customers.
• Strong skillset with excel, business intelligence tools (looker power BI, etc), and slides
• Experience working with data to drive service improvements cross functionally
• Strong operational acumen and problem-solving skills.
• Comfortable managing escalations and difficult conversations.
• Operate with high ownership, urgency, and accountability
• Maintain a strong point of view on what “excellent” looks like and actively drive toward it.
• Deploys growth-mindset in everything they do and is eager for feedback.
• Excited to join a high-growth and evolving company that is disrupting an industry.
• Comfortable working with high accountability at a distributed, highly remote company with remote customers and daily interactions
• Experience in healthcare, medical device, logistics, or regulated environments preferred.
• Location and travel:
• Location: US
• Travel: Willing to travel 30% and spike at times up to 50% in a given period.

Salary and Compensation: $100K - $120K annual salary with a quarterly bonus opportunity

Overview

Primary Focus: To set up all new orders containing the most time-sensitive commodities for success, provide proactive updates to customers on any deviations and track order status progression from start to finish. These job requirements were carefully crafted in order to provide you with the basic building blocks of the Airspace Operations team and pave the way for a continued path forward as you grow within this company. 

Importance of role

The operations team is the backbone of our company and by working on the front lines you represent, first-hand, everything that we stand for. Not only will you be in direct communication with our customers, commanders and agent service providers, with extreme attention to detail, having the ability to catch something so small can ultimately be the difference maker in being able to save a human life! You will be located at our customer site handling their most critical shipments through the Airspace platform. 

Responsibilities

Managing Shipments & Operating the Airspace Platform 

• Set up new orders by adhering to both standard work practices and client-specific SOP instructions 
• The ability to rapidly move from one critical task to another 
• Accurately confirm job milestones are completed correctly and on time
• Navigate and interpret key information on shipping documents, such as packing lists and bills of lading 
• Ability to stay independently informed by reviewing all communications provided throughout the company platforms 
• May include some tasks including packaging, labeling, and staging 
• Adherence to Standards: Meticulously following both Airspace's internal standards and all client-specific Standard Operating Procedures (SOPs) and site regulations. This demonstrates reliability and commitment to partnership. 

Proactive Customer Updates 

• Manage email, phone and live communication with multiple external parties including but not limited to clients, suppliers such as airlines and drivers, and colleagues
  • Ability to professionally relay delays, issues, and updates with customers through verbal and written communication
  • Maintain high attention to detail in all correspondence, as even minor errors can have significant consequences for mission-critical packages (e.g., organs for transplant, aircraft parts)
• Escalate issues early and appropriately
• Representing the Company: As a front-line representative of Airspace located directly on a customer's site, you are the face of the company. Conduct must be consistently professional, courteous, and align with Airspace's reputation as a recognized leader in time-critical logistics.
• Upholding the company core value of Transparency by ensuring open, honest, and sincere communication with both the team and customers. 

Maintaining Balanced Level of Performance 

As an Ops Admin, you will be expected to meet minimum metric requirements and customer service standards for an admin level position. Expectations will increase with advancement. All expectations will be communicated to you through your direct reporting supervisor. 

Requirements

• Must be able to work full-time onsite at Des Plaines, IL location 
• Must be available to work weekends
• Strong attention to detail
• Strong customer service skills

Compensation & Benefits

• Pay range: $20/hour - $24/hour
• High-quality health, vision, and dental care plan options 
• 401K company contribution program 
• Professional learning and training 

Overview

Primary Focus: To set up all new orders containing the most time-sensitive commodities for success, provide proactive updates to customers on any deviations and track order status progression from start to finish. These job requirements were carefully crafted in order to provide you with the basic building blocks of the Airspace Operations team and pave the way for a continued path forward as you grow within this company.

Importance of Role

The operations team is the backbone of our company  and by working on the front lines you represent, first-hand, everything that we stand for. Not only will you be in direct communication with our customers, commanders and agent service providers, with extreme attention to detail, having the ability to catch something so small can ultimately be the difference maker in being able to save a human life!

Responsibilities

Must be able to perform all Responsibilities included in the Operations Specialist II Job Description

Advanced Problem Solving

• Ability to independently resolve all escalated issues using provided resources with minimal to no assistance
• Ability to assist in resolving team member escalations and questions
• Understand Margin vs Total Cost for an order and apply knowledge to additional charge approvals 
• Expert on all International regulations, Import, and Export requirements 
• Ability to understand big picture decisions for customers balancing service with customer margins. Ability to balance speed, cost, and customer impact without defaulting to escalations
• IE. Choosing one airline because we have a service agreement for faster offloads and minimal service failures over the fastest or cheapest option based on error rate. 
• Balancing cost of service quality and expectations with margin. 
• Minimal to no errors & service failures
• Make educated decisions under pressure 
• Anticipate problems before they surface and act early 

Operating the Airspace Platform

• Hold and maintain Dangerous Goods Certification . Remain knowledgeable on all Dangerous Goods requirements and adhere to current policy procedures. 
• Assist in resolving team member inquiries for DG flagged orders
• Gain knowledge of additional sector processes 
• Provide SOP guidance hand in hand with leadership 
• Uphold team expectations leading by example 

Maintaining Balanced Level of Performance

As an OSIII, you will be expected to meet minimum metric requirements and customer service standards. Expectations will increase with each advancement. All expectations will be communicated to you through your direct reporting supervisor.

Compensation

£50,000 - £55,000 annual salary

Airspace is growing rapidly and we are looking for a Key Account Manager Aerospace who will play a key role in managing existing client relationships within the Aerospace vertical, with direct responsibility for managing customer performance and growing a portfolio of industry accounts. Your contribution is key as we continue to scale our business. Help us bring our transformational logistics service to market with your knowledge and experience. 

This is a remote position based in the US and reports to the Key Account Director of the Aerospace & Defense vertical. 

What will you do: 

• Account Management
  • Responsible for the success of your respective portfolio within your vertical
  • Directly responsible for managing customer performance and growing a portfolio of fast-growing accounts within your vertical 
  • Main POC for initial escalations and responsible for day-to-day customer communication
  • Monitor account performance, analyze data, and provide regular reports on account status, including performance metrics and client feedback
  • Conduct and contribute to business/service reviews to assess performance and improvement opportunities
  • Build strong partnerships with key client stakeholders to maintain service alignment and satisfaction

• Account Growth & Performance
  • Develop strong internal partnerships with the product, operations, finance, sales, and growth teams to assure that services are seamlessly delivered in an integrated, aligned, and collaborative manner to produce business outcomes that positively impact onboarding, expansion, and retention
  • Develop performance metrics and benchmarks to measure customer health and team performance. Own the tracking and reporting of meaningful metrics to internal stakeholders
  • Proactively identify value-adding opportunities and enhance operational efficiencies across accounts
  • Provide feedback during strategy meetings to support client growth initiatives

• Project Manage Client Solutions & Onboarding
  • Collaborate with the supporting departments on billing, systems, and operational issue resolution, coordinating with relevant internal stakeholders
  • Drive continuous improvement programs and processes to meet customer satisfaction, and develop new services opportunities and ensure operational excellence
  • Project manage implementation of opportunities and hold internal/external stakeholders accountable
  • Partner with R&D leaders to define capability needs for service and product improvements 

Requirements: 

• Bachelor's degree or equivalent professional experience. 
• 2-5+ years experience in successfully driving Account Management in the Aerospace and/or freight-forwarding space. 
• Preferred understanding of the Aerospace industry or time critical logistics/freight forwarding. 
• Demonstrated ability to leverage technology to solve customer challenges and drive process improvements 
• Strong communicator and high achieving attitude. 
• Customer-focused mindset with a passion for delivering exceptional service.
• Strong analytical and problem-solving skills. 
• Superior and proven communications, both in writing and verbally. 
• A collaborative approach at the executive and team level. 
• Empathy, humility and great listening skills. 
• A demonstrated track record of taking ownership of complex initiatives and producing successful outcomes. 
• The desire and ability to roll up your sleeves and get into the trenches on a regular, ongoing basis. 
• Driven team player looking to exceed personal and team goals, innovate systems and process, and uphold a first class company culture.

Compensation: $80k - $90k base annual salary.