What is the "Dedicated Driver" Service?

Airspace partners with leading U.S. Medical Device companies to ensure life-saving equipment is transported safely and securely to hospitals across the country. Our dedicated drivers are the critical link between warehouses and operating rooms, delivering essential surgical tools in real time. Every delivery matters. Every driver represents Airspace.

Compensation: $75k annual salary + 15% bonus target (split 50/50 individual/company)

About the Role

As a Regional Manager, you will be responsible for managing a network of Dedicated Drivers, which may include W-2 employees, 1099 contractors, or a combination of both. You will support drivers directly, ensure customer needs are met, and own execution of tactical initiatives to deliver top-quality service. You will be a hands-on leader who invests deeply in driver development and cultivates strong, trust-based relationships with both drivers and customer stakeholders."

What You'll Do

Driver Training, Coaching & Performance Management

• Lead onboarding and ongoing training programs to ensure drivers are equipped with the knowledge, tools, and skills to perform at the highest level
• Provide consistent coaching and direct feedback to drivers, fostering a culture of continuous improvement and accountability
• Develop and execute individualized performance improvement plans, conducting quarterly re-training sessions and regular performance reviews
• Monitor driver performance metrics closely and proactively identify trends, risks, and opportunities for development
• Build and maintain a healthy, engaged driver base across assigned geos and customers

Customer & Driver Relationship Building

• Serve as a primary point of contact for customer accounts, working collaboratively with Account Management to cultivate strong, long-term relationships with customer POCs through regular communication and in-person engagement.
• Travel up to 50% of the time to regional customer site locations; including regional driving, domestic flights, and overnight stays to maintain visibility and deepen partnerships
• Conduct in-person market performance reviews at customer sites to assess service quality and proactively surface improvement opportunities
• Build trusted relationships with drivers through daily interactions, check-ins, and onsite visits, ensuring they feel supported and set up for success
• Coordinate and manage change requests in close partnership with both drivers and customers, ensuring smooth and timely execution

Operations & Process Ownership

• Provide direct support to drivers on tactical problems that arise
• Proactively partner with the Revenue team to action driver feedback and develop clear resolution plans
• Manage driver rate establishment, billing, and payment execution
• Actively govern work through formal documentation and identify opportunities to streamline processes
• Partner with leadership to identify process gaps and take swift action to close them

What We're Looking For

• 3+ years of experience in transportation or logistics operations
• Proven experience in driver or workforce training, coaching, and performance management
• Demonstrated ability to build and sustain strong relationships with both frontline workers and customers
• Willingness and ability to travel up to 50% of the time, including regional driving, domestic flights, and overnight stays at customer site locations
• Comfort operating in a field-based environment, with the ability to manage responsibilities effectively while traveling
• Strong communication skills (both verbal and written)
• Positive attitude with a natural ability to connect with and motivate drivers and customers alike
• Detail-oriented and excels at active listening
• Ability to partner with cross-functional teams to drive positive outcomes in service
• Action-oriented and comfortable in a fast-paced environment
• Experience working in an environment where work activities require rigorous process adherence
• Strong time-management skills and multitasking ability
• Solution mindset: Demonstrated ability to "own" problems end-to-end

Who we are: We are guided by our core values: One Team, Customer Obsessed, Trust through Communication, Impactful Every day, Passionate about our Mission, and Innovative Mindset. We take these values seriously and are proud to say that by doing so, we have created a fun and engaging culture that is unrivaled in our industry. Airspacers deliver outstanding service to customers, are passionate about their work, and are dedicated to growing the business while having fun.

What we do: We integrate technology, people, and services through an automated software platform that gives our clients a true end-to-end shipping solution. Our proprietary platform eliminates the transparency issues that our customers have suffered through for decades while saving them precious time by expediting the dispatch of time-critical delivery services.

What is the “Dedicated Driver” service?  Airspace partners with leading U.S. Medical Device companies to ensure life-saving equipment is transported safely and securely to hospitals across the country. Our dedicated drivers are the critical link between warehouses and operating rooms, delivering essential surgical tools in real time. Every delivery matters. Every driver represents Airspace.

About the role: We are looking for a Driver Onboarding & Training Manager to build, own, and deliver our Dedicated Driver training program from the ground up. This is not a facilitation-only role; you will design the curriculum, build the content, partner with recruiting to ensure every new driver is set up for success, and travel into the field to validate that training is landing correctly. You'll report to our Senior Manager of Dedicated Driver Operations and work closely with Regional Managers, recruiting, and our revenue team to ensure our drivers are trained, compliant, and performing at the highest level from day one.

What you’ll do:

• Build and own the end-to-end Dedicated Driver training program, including new driver onboarding curriculum, role-specific modules, and ongoing retraining content for both online and in-field delivery
• Partner with recruiting to integrate training into the onboarding process, ensuring every driver is fully prepared before their first shift
• Develop scenario-based training content using real examples so drivers learn how to think, not just what to do
• Travel into the field (up to 25% of the time) to deliver in-person training, validate program effectiveness, and ensure standards are being met at the warehouse and customer level
• Conduct driver performance evaluations to assess training effectiveness and iterate content and delivery based on results
• Identify drivers who are at risk and develop targeted retraining or performance improvement plans in partnership with Regional Managers
• Maintain and update training documentation, SOPs, and resources as processes evolve
• Partner with Driver Ops Managers and the Revenue team on quality and performance initiatives

What we’re looking for:

• 3+ years of experience in training, program development, or instructional design; preferably in logistics, transportation, or a field-based environment
• Proven ability to build training programs from scratch; not just deliver existing content
• Strong written and verbal communication skills with the ability to connect with drivers, managers, and customers alike
• Detail-oriented, organized, and comfortable managing multiple priorities in a fast-paced environment
• Ability and willingness to travel up to 25% of the time to support field training and validate program delivery
• Action-oriented with a demonstrated ability to own problems and drive solutions
• Comfortable with technology and experience with learning management systems, Google Suite, and Salesforce a plus
• Positive, people-first attitude with a genuine commitment to driver success

Compensation: $70K - $75K salary + bonus opportunity