What we are looking for:

We’re looking for an experienced and hands-on HR Manager to lead People operations across Europe and Asia-Pacific. This role flexible to be based in either Hoofddorp, Netherlands or Frankfurt, Germany or Stockholm, Sweden. This role supports employees across the Netherlands, Sweden, the United Kingdom, France, Germany, Malaysia, and other growing regions.

As Airspace continues to expand internationally, this role will play a critical part in scaling our People function and enhancing the employee experience across regions. You’ll serve as a strategic advisor to the Chief of Staff and collaborate closely with our HR Director to ensure global alignment on policies, programs, systems, and best practices.

The ideal candidate is a dynamic HR professional who thrives in a fast-paced, global environment, someone who combines a deep understanding of regional employment laws with a passion for building culture, improving processes, and delivering operational excellence.

Role Description & Key Responsibilities:

• Lead and scale the HR function for Airspace’s Europe and APAC operations, ensuring compliance, efficiency, and a consistent employee experience across all regions.
• Manage and coach the HR Officer in Malaysia, providing mentorship, guidance, and alignment on company-wide initiatives and HR best practices.
• Partner with global HR counterparts to align policies, programs, and systems for a cohesive, one-Airspace approach to People operations.
• Serve as a strategic advisor to the Chief of Staff and senior leaders on organizational design, workforce planning, and HR best practices.
• Partner with Global Payroll Specialist ensuring accuracy, compliance, and operational excellence.
• Oversee global benefits administration, ensuring accuracy, regulatory compliance, and a seamless, efficient experience for employees across all countries.
• Enhance company culture by promoting engagement, recognition, and collaboration across distributed teams.
• Build strong relationships with managers and employees, providing expert guidance on employee relations, performance management, and conflict resolution.
• Develop and refine policies and procedures that improve efficiency, compliance, and the employee experience, ensuring alignment with global standards.
• Partner with Senior Corporate Recruiter and help drive recruiting efforts and liaise with  hiring managers to align on hiring strategies and support local recruitment efforts.
• Drive sustainable HR system management (e.g., Rippling), ensuring data integrity and consistent adoption across all regions.
• Ensure adherence to all local labor laws and regulations, particularly Dutch labor law (knowledge of German and Swedish labor law is a plus).
• Foster a strong cross-regional partnership between Europe, APAC, and U.S. headquarters to share insights, promote consistency, and advance company-wide initiatives.
• Drive change management efforts and act as a culture ambassador, ensuring Airspace remains a safe, compliant, and equitable workplace.

Ideal Background and Skills:

• 5+ years of Human Resources experience within Europe and Asia; experience working for multinational corporations preferred
• BA/BS degree (or equivalent) in Human Resource Management or related field
• High proficiency with HR information systems 
• Experience with Microsoft Office / Google Suite applications and comfort using data to complete analyses, drive recommendations and provide executive-level reporting
• Must be fluent in English and Dutch languages. German language skills are a plus
• Excellent verbal, written, and interpersonal communication skills; comfortable working with senior business partners on a daily basis
• Strong project management experience coupled with self-motivation and ability to effectively prioritize to meet business needs
• Positive attitude and comfortable working in a fast-paced, high-growth environment with people from different geographies and backgrounds

Compensation & Benefits:  

• Salary range: €75,000 - €85,000 or local equivalent
• Strong compensation & holistic benefit package: Competitive salary with opportunities for advancement, and more. Benefits include pension plan, holiday/vacation plan, company fitness plan, etc.
• Freedom & flexibility: Role is hybrid with flexible requirements regarding office attendance and encourages creativity, self-responsibility and self-development in scoping and executing the key responsibilities
• Excellent culture with fantastic colleagues: An international team of highly skilled and for all motivated team members are there to make your day

Job Summary:

The Accounts Receivable Specialist is responsible for handling all aspects of the accounts receivable process, including generating invoices, tracking payments, maintaining accurate records, and assisting with collections. You will work closely with clients and internal teams to ensure timely and accurate payment processing while contributing to the overall financial health of the company.

Responsibilities:

• Prepare and issue accurate invoices based on customer contracts and shipment details in a timely manner.
• Monitor accounts for payment activity, ensuring all payments are received and recorded accurately in the system.
• Follow up on overdue invoices and work with clients to resolve payment discrepancies or issues. Coordinate with the collections team to ensure timely resolution.
• Assist in reconciling customer accounts and identifying any discrepancies or issues. Resolve billing discrepancies with customers as needed.
• Serve as the point of contact for customers regarding their account status, payments, and billing inquiries. Provide excellent customer service to foster positive relationships.
• Regularly review aging reports and assist with identifying and prioritizing overdue accounts. Provide updates to the Accounts Receivable Manager on any accounts requiring special attention.
• Maintain accurate and up-to-date customer account information and transaction records.
• Ensure that all payments, adjustments, and credits are entered into the system correctly.
• Help prepare reports on accounts receivable performance, aging status, and payment trends for management review.
• Work closely with other departments (e.g., Yield Management, Revenue and Operations) to resolve billing issues and ensure accurate and timely invoicing.

Requirements:

• Associate’s or Bachelor’s degree in Accounting, Finance, or a related field,
• At least 2+ years of experience in accounts receivable, ideally within the transportation, logistics, or supply chain industry.
• Proficiency in Excel
• Strong attention to detail and ability to maintain accuracy in financial records.
• Excellent written and verbal communication skills.
• Strong problem-solving abilities and ability to manage multiple priorities in a fast-paced environment.
• Ability to work independently as well as part of a team.
• Positive attitude with a strong customer service focus.
• Ability to work a schedule that overlaps hours with US team and time zone

Role Overview

The Account Manager – (Medical Device) is a senior, customer-facing role within Airspace’s Healthcare Revenue organization, responsible for the day-to-day management, execution, and growth of a defined portfolio of enterprise Medical Device customers. They report to the Director, Enterprise Sales and Account Management. 

This role serves as the primary owner of ongoing customer experience, the primary champion of the Airspace’s operational execution to support our customers, and a facilitator of general hygiene across assigned accounts. They play a critical role in expanding existing relationships, identifying growth opportunities, and ensuring customers realize consistent value from Airspace’s services while serving as the connective tissue between customers and Airspace’s internal teams.

This role requires strong judgment, executive communication skills, operational rigor, and the ability to manage complex enterprise relationships.

Key Activities

Execution of Account Strategy and Support

• Serve as primary day-to-day point of contact for assigned enterprise customers.
• Partners with the Director, Enterprise Sales and Account Management to create account strategies and execution rhythms and then drives the execution of said strategies.
• Executes rhythm of business customer-facing and internal motions (ad preps materials) to drive account strategies and service excellence for their assigned accounts.
• Deploys GTM S&O, and CBO, where needed to aid in best-in-class creation of materials and narratives to clients
• Build trusted relationships with customer operational and commercial stakeholders.
• Maintain deep understanding of customer clinical workflows, distribution models, and service expectations.
• Represent Airspace with executive presence, logistics / MD expertise, and confidence in all customer interactions.
• Maintain best-in-class account documentation, stakeholder maps, and service context; provide regular, concise, proactive updates to Sales leadership (from Director, Enterprise Sales and Account Management, to SVP, to MD to CEO) on account health, risks, and opportunities.

Service Execution & Escalation Management:

• Coordinate with Operations, DriverOps, and Support teams to drive fast resolution of critical service issues (typically not at the order-level, but sometimes may be).
• Communicate clearly and professionally with customers during incidents.

Onboarding & Launch Execution

• Travel to customer sites for new logo onboardings and major expansions when needed.
• Support onboarding planning in partnership with Director, Enterprise Sales and Account Management, SVP, and Operations.
• Own the operational execution and adoption of all approved expansions.
• Ensure customer training, documentation, and readiness activities are completed
• Revenue and Margin Stewardship
• Drive revenue and margin performance for assigned accounts.
• Monitor volume trends, pricing behavior, and margin performance.
• Partner with Pricing, Finance, and Director, Enterprise Sales and Account Management to mitigate margin risk and support sustainable growth.
• Surface and shape expansion opportunities with Director, Enterprise Sales and SVP (new regions, service types, dedicated fleets, on-demand usage).
• Execute rollout and adoption of new services or lanes.

Required Experience & Profile

• 5–10+ years of enterprise account management or customer success experience or equivalent experience at a Med Device or similar healthcare company serving in a logistics / supply chain role.
• Experience supporting large, complex B2B customers.
• Strong skillset with excel, business intelligence tools (looker power BI, etc), and slides
• Experience working with data to drive service improvements cross functionally
• Strong operational acumen and problem-solving skills.
• Comfortable managing escalations and difficult conversations.
• Operate with high ownership, urgency, and accountability
• Maintain a strong point of view on what “excellent” looks like and actively drive toward it.
• Deploys growth-mindset in everything they do and is eager for feedback.
• Excited to join a high-growth and evolving company that is disrupting an industry.
• Comfortable working with high accountability at a distributed, highly remote company with remote customers and daily interactions
• Experience in healthcare, medical device, logistics, or regulated environments preferred.
• Location and travel:
• Location: US
• Travel: Willing to travel 30% and spike at times up to 50% in a given period.

Salary and Compensation: $100K - $120K annual salary with a quarterly bonus opportunity

Airspace is growing rapidly and we are looking for a Key Account Manager Aerospace who will play a key role in managing existing client relationships within the Aerospace vertical, with direct responsibility for managing customer performance and growing a portfolio of industry accounts. Your contribution is key as we continue to scale our business. Help us bring our transformational logistics service to market with your knowledge and experience. 

This is a remote position based in the US and reports to the Key Account Director of the Aerospace & Defense vertical. 

What will you do: 

• Account Management
  • Responsible for the success of your respective portfolio within your vertical
  • Directly responsible for managing customer performance and growing a portfolio of fast-growing accounts within your vertical 
  • Main POC for initial escalations and responsible for day-to-day customer communication
  • Monitor account performance, analyze data, and provide regular reports on account status, including performance metrics and client feedback
  • Conduct and contribute to business/service reviews to assess performance and improvement opportunities
  • Build strong partnerships with key client stakeholders to maintain service alignment and satisfaction

• Account Growth & Performance
  • Develop strong internal partnerships with the product, operations, finance, sales, and growth teams to assure that services are seamlessly delivered in an integrated, aligned, and collaborative manner to produce business outcomes that positively impact onboarding, expansion, and retention
  • Develop performance metrics and benchmarks to measure customer health and team performance. Own the tracking and reporting of meaningful metrics to internal stakeholders
  • Proactively identify value-adding opportunities and enhance operational efficiencies across accounts
  • Provide feedback during strategy meetings to support client growth initiatives

• Project Manage Client Solutions & Onboarding
  • Collaborate with the supporting departments on billing, systems, and operational issue resolution, coordinating with relevant internal stakeholders
  • Drive continuous improvement programs and processes to meet customer satisfaction, and develop new services opportunities and ensure operational excellence
  • Project manage implementation of opportunities and hold internal/external stakeholders accountable
  • Partner with R&D leaders to define capability needs for service and product improvements 

Requirements: 

• Bachelor's degree or equivalent professional experience. 
• 2-5+ years experience in successfully driving Account Management in the Aerospace and/or freight-forwarding space. 
• Preferred understanding of the Aerospace industry or time critical logistics/freight forwarding. 
• Demonstrated ability to leverage technology to solve customer challenges and drive process improvements 
• Strong communicator and high achieving attitude. 
• Customer-focused mindset with a passion for delivering exceptional service.
• Strong analytical and problem-solving skills. 
• Superior and proven communications, both in writing and verbally. 
• A collaborative approach at the executive and team level. 
• Empathy, humility and great listening skills. 
• A demonstrated track record of taking ownership of complex initiatives and producing successful outcomes. 
• The desire and ability to roll up your sleeves and get into the trenches on a regular, ongoing basis. 
• Driven team player looking to exceed personal and team goals, innovate systems and process, and uphold a first class company culture.

Compensation: $80k - $90k base annual salary.