Are you detail-oriented and comfortable communicating with partners? Do you enjoy structured work where you can organize information, solve problems, and help others get started successfully? If yes, this role could be a great fit for you!

About the role

In this role, you’ll help new restaurant and retail partners get started on Wolt. You’ll guide them through the onboarding process, communicate with them (mostly in German), and make sure their menus and information are correctly set up in our systems. The role combines partner communication, coordination, and administrative work.

You’ll work closely with our German Merchant teams while being based in Budapest.

What you’ll be doing

• Onboard new restaurant and retail partners to the Wolt platform
• Communicate with partners via email and phone (mostly in German, all communication is remote - no in-person meetings)
• Guide partners through setup requirements and processes
• Upload and update menus in Wolt’s internal systems
• Check that all information is accurate, complete, and up to date
• Follow up on missing or unclear details with partners
• Work with internal teams to resolve issues and keep onboarding on track

What we’re looking for

• Fluent German and English (written and spoken)
• Comfortable with phone communication and partner-facing tasks
• Detail-oriented and confident working with systems and data
• Organized and able to manage multiple tasks
• Proactive mindset - you notice when something is missing and follow up
• Able to work independently in a fast-paced environment

Nice to have

• Experience in administration, operations, or customer support
• Experience in hospitality, food, or retail

What we offer: 

• 🌍 Independent work in a dynamic, international team
• 💻 Modern work equipment
• 📚 A steep learning curve in a global tech company
• 🫶 Volunteer day
• 🍿 Snacks & drinks in the office
• 💳 SZÉP-card*
• 🏥 Private health insurance*
• 🏋️ All You Can Move card (self-financed)*
• 💙 Employee Assistance Programme - therapy & wellbeing*
• % Discount on your Wolt orders*
• 👶 Extended parental leave for fathers: 16 weeks total*

🎓 Please note: Student contracts work a bit differently - benefits marked with * are available only to non-student employees.

If you’re excited about working in a high-growth environment, taking ownership, and being part of an ambitious team shaping how partners experience Wolt from day one - apply and let’s get the conversation going! 🚀💙

Wolt is a Finnish technology company and we’re best known for our food delivery platform. On our mobile app or website, customers can order their favorite meals or other goods from our restaurant or retail partners and either pick their order up or have it delivered by our courier partners. 

We’re expanding rapidly, from our office in Stockholm, and now we’re looking for someone to be part of this hectic, fun, and rapid expansion and help to set up our new partners for success.

As such, we need a customer-focused and structured Onboarding Associate to support the onboarding and training of new restaurant partners and ensure the best possible partnership. As an Onboarding Associate, you will act as a key communicator between our operations team and merchant partners in order to ensure optimal success.

What you'll be doing

End-to-End Onboarding

• Successfully onboard venues onto the Wolt platform by coordinating, executing, and monitoring the full onboarding process for restaurant and retail Merchant Partners.
• Ensure a smooth and speedy integration from when the contract is signed through to go-live.
• Proactively remove bottlenecks and roadblocks to maintain onboarding velocity.

Merchant Relationships & Training

• Build strong relationships with merchant partners, supporting them throughout onboarding and beyond.
• Provide training and education on the Wolt Merchant App and Merchant Portal (including live training if needed) to optimize partner performance.
• Keep merchants updated on system improvements and new features to ensure their continued success.

Comprehensive Setup & Quality Standards

• Create and maintain merchant venue pages, including offers, product photo coverage, translations, and menu updates.
• Ensure all content reflects Wolt’s brand standards, both in pragmatic and aesthetic terms.
• Guarantee that all partners experience the highest Wolt-grade service standards by monitoring progress and addressing needs promptly.

Collaboration & Support

• Support Merchant Services and Key Account Managers with tasks related to partner management.
• Contribute to long-term operational success by ensuring partners are fully equipped and aligned with Wolt’s service excellence.

Qualifications

• Logical problem-solving skills with a bias for action and impact
• Proactive ownership mentality - an independent thinker who can work with limited guidance, but through grit and determination can deliver a successful outcome
• Excellent interpersonal skills with the ability to adapt the tone to suit the audience - you will be working with a lot of different people both internal and external
• Experience in sales, account management, or customer support is an advantage
• Fluent in Swedish and English to be able to communicate with the partners and ensure we have correct information on the app.

At Wolt, We’re About Getting Things Done.

If this sounds like an opportunity you want to pursue, apply today!  💙

Please note that we do not accept applications coming through email due to GDPR. Make sure to apply through our careers page!

At Wolt, you can grow your sales career with a fun and fast-scaling global business. Part of the DoorDash team, we’re building a global logistics platform that can deliver (almost) everything in your city, to your door in minutes. Today, our products are used by 55+ million registered users who can now order from 200,000+ restaurants and retail stores across 30+ countries around the world.

What you’ll be doing

As the Regional Retail Operations Excellence Specialist, you will be the subject-matter expert driving operational excellence across Georgia, Kazakhstan, and Azerbaijan. Your goal is to improve our partners’ Perfect Order Fulfillment Ratio (POFR) by reducing Orders with Unfulfilled Items (UFI) and Merchant Cancellations.

You will build connections and deep knowledge up from the venue-level, support Account Managers in ops excellence topics, and act as the bridge between stores, Wolt, and your regional counterparties.

Day-to-day in this role you’ll:

Operational Projects

• Manage local rollout of global initiatives and new operational products and processes (e.g. substitutions, inventory adjustments, Picker Application updates) and ensure partner readiness
• Run pilots and share learnings globally to improve picking efficiency, inventory management and item data quality
• Conceptualize and project manage initiatives that will improve country and partner operational efficiency and fulfillment reliability (picker incentive programmes, implementation of picking routes etc)

Performance Management

• Track and analyse Perfect Order Fulfillment Ratio, and its most important sub-drivers
• Identify root causes for low operational performance and define actionable improvement plans together with partners and their Account Managers
• Distinguish between behavioural, process, and data/integration-driven performance issues
• Lead recurring operational reviews with major merchants and follow up on agreed actions

In-Store Operations & Training

• Build and maintain strong relationships with store managers and regional managers
• Conduct regular store visits, staff training, and picker coaching making sure all venues are working based on best proven practices. 

Cross-Functional Collaboration

• Work closely with Regional Ops Heads, Product, Support and other functions on key topics like substitutions, data accuracy, and venue unavailability reduction
• Influence merchant leadership to prioritize operational excellence alongside commercial goals

Knowledge Sharing

• Document best practices, wins, and challenges efficiently in country forums
• Support peers across regions by proactively sharing learnings including to leverage AI tools to scale your own expertise to other partners and countries

Our humble expectations 

• 2-5 years of experience in retail, supply and operations management, account management or similar field roles in ecommerce
• Strong analytical mindset; comfortable with data tools (Excel, Looker, or similar).
• Excellent communication and stakeholder management skills; while having the ability to lead their own work and taking initiative
• Hands-on, proactive, and comfortable working both on-site and cross-functionally online
• Open for travel to Kazakhstan & Azerbaijan (70% of time) 
• Fluent in English, Russian and Georgian 

Why you’ll love it

• 🚀Global and growing fast: Be part of a fast-moving scaleup
• 🤩Ride of a lifetime: Accelerate your career and build your sales skills 
• 💪Instant impact: Take ownership and make a difference
• 💙Big hearts and small egos: Surround yourself with smart, friendly people

Next steps

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply, make sure to add your CV and get the conversation going! 

We will be reviewing applications on an on-going basis. If this sounds like an opportunity you want to pursue, apply today!  💙

Our Onboarding team is the first step in our restaurant partners’ Wolt journey — and as a Specialist, you’ll make sure that journey starts off better than they ever imagined. You’ll be the go-to person for some of our most high-profile and strategically important acquired partners, guiding them through their onboarding, making them feel at home on Wolt, and setting them up for long-term success.

But you won’t stop there. You’ll also get stuck into projects that improve how we work, making our onboarding process faster, smoother, and even more delightful for every partner who joins us.

If you’re the kind of person who can juggle details without losing sight of the big picture, loves building great relationships, and is always looking for ways to make things better — this might just be your next adventure.

What you’ll be doing

• Own the onboarding experience for high-profile and strategically important restaurant partners, ensuring every step meets Wolt’s highest standards.

• Lead and deliver projects that make our onboarding process more efficient, more scalable, and more partner-friendly.

• Act as the main point of contact for partners during onboarding — training them on our tools, sharing best practices, and making sure they feel confident from day one.

• Work hand-in-hand with sales, operations, and account management teams to guarantee a smooth handover and a strong start for every partner.

• Keep a close eye on quality and partner satisfaction in the first months, stepping in to solve problems before they become roadblocks.

• Use our data and insights to spot growth opportunities for partners and recommend ways to make the most of them.

• Ensure every venue’s content and visuals on the platform are accurate, engaging, and aligned with the Wolt brand.

• Share your know-how with the team, helping newer onboarding colleagues grow and thrive.

Our humble expectations

• Experience in onboarding, account management, or partner-facing operations — ideally with high-value clients.

• Strong project management skills, from planning to execution.

• Great communication and relationship-building abilities, with a knack for creating trust and keeping things moving.

• Detail-oriented, organized, and able to juggle multiple priorities without breaking a sweat.

• Data-savvy with solid problem-solving skills and a “let’s make it happen” mindset.

• Passion for food, restaurants, and delivering top-notch service.

• Excellent written and spoken German, plus strong English skills.

Next steps

If we think you could be a great match, we’ll kick things off with a short screening call, then you’ll meet the hiring manager, and finally, you’ll get to show your skills in a case study based on real-life Wolt scenarios.

What you’ll be doing

As the Regional Retail Operations Excellence Specialist, you will be the subject-matter expert driving operational excellence across Croatia, Slovenia, Serbia, North Macedonia and Bulgaria. Your goal is to improve our partners’ Perfect Order Fulfillment Ratio (POFR) by reducing Orders with Unfulfilled Items (UFI) and Merchant Cancellations.

You will build connections and deep knowledge up from the venue-level, support Account Managers in ops excellence topics, and act as the bridge between stores, Wolt, and your regional counterparties.

Day-to-day in this role you’ll:

Operational Projects

• Manage local rollout of global initiatives and new operational products and processes (e.g. substitutions, inventory adjustments, Picker Application updates) and ensure partner readiness
• Run pilots and share learnings globally to improve picking efficiency, inventory management and item data quality
• Conceptualize and project manage initiatives that will improve country and partner operational efficiency and fulfillment reliability (picker incentive programmes, implementation of picking routes etc)

Performance Management

• Track and analyse Perfect Order Fulfillment Ratio, and its most important sub-drivers
• Identify root causes for low operational performance and define actionable improvement plans together with partners and their Account Managers
• Distinguish between behavioural, process, and data/integration-driven performance issues
• Lead recurring operational reviews with major merchants and follow up on agreed actions

In-Store Operations & Training

• Build and maintain strong relationships with store managers and regional managers
• Conduct regular store visits, staff training, and picker coaching making sure all venues are working based on best proven practices. 

Cross-Functional Collaboration

• Work closely with Regional Ops Heads, Product, Support and other functions on key topics like substitutions, data accuracy, and venue unavailability reduction
• Influence merchant leadership to prioritize operational excellence alongside commercial goals

Knowledge Sharing

• Document best practices, wins, and challenges efficiently in country forums
• Support peers across regions by proactively sharing learnings including to leverage AI tools to scale your own expertise to other partners and countries

Our humble expectations

• 2-5 years of experience in retail, supply and operations management, account management or similar field roles in ecommerce
• Strong analytical mindset; comfortable with data tools (Excel, Looker, or similar).
• Excellent communication and stakeholder management skills; while having the ability to lead their own work and taking initiative
• Hands-on, proactive, and comfortable working both on-site and cross-functionally online
• Open for travel to Bulgaria, North Macedonia, Serbia and Slovenia
• Fluent in English, Croatian

What we offer

• 🚀Global and growing fast: Be part of a fast-moving scaleup
• 🤩Ride of a lifetime: Accelerate your career and build your sales skills 
• 💪Instant impact: Take ownership and make a difference
• 💙Big hearts and small egos: Surround yourself with smart, friendly people

Next steps

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply, make sure to add your CV and get the conversation going! 

We will be reviewing applications on an on-going basis. If this sounds like an opportunity you want to pursue, apply today!  💙

Are you detail-oriented and enjoy working with data? Do you like solving problems and collaborating across teams? If so, we’d love to hear from you!

Role background

Our Merchant Services and Compliance Operations teams ensure Wolt meets regulatory requirements across all markets. As part of this, we’re strengthening our KYC/KYB processes to support scalable and compliant operations.

As a Merchant Compliance Administrator, you’ll review merchant information and make sure everything is accurate, complete, and compliant.

This role is based in Budapest, Hungary, and works closey with our in-market teams. We offer flexibility - the position is available full time, part-time (20 or 30 hours per week) and is also suitable for students, with a minimum commitment of 20 working hours per week.

What you’ll be doing

• Review and validate merchant-submitted KYC/KYB documents (e.g. ID, business details)
• Check for accuracy and completeness based on internal guidelines
• Flag missing or incorrect information for follow-up
• Use internal tools to manage and track tasks
• Support quality checks and maintain high data accuracy
• Collaborate with Operations, Compliance, and Product teams 

Our humble expectations

• 1+ year of experience in operations, admin, compliance, data validation, or similar
• Strong attention to detail and ability to work with structured data
• Comfortable handling sensitive information
• Able to follow processes and work accurately at scale
• Experience with tools such as Google Workspace or similar
• Good organizational and time management skills
• Clear communication and collaboration skills
• Fluent in English (additional languages are a plus)
• You have the right to work in Hungary
• Nice to have: basic understanding of legal or business documents

What we offer

• 🌍 Independent work in a dynamic, international team
• 💳 SZÉP-card* 
• 🏥 Private health insurance* 
• 🏋️ All You Can Move card (self-financed)* 
• 💙 Employee Assistance Programme - therapy and wellbeing* 
• % Discount on your Wolt orders* 
• 👶 Extended parental leave for fathers: 16 weeks total* 
• 💻 Modern work equipment
• 🫶 Volunteer day 
• 🍿 Snacks & drinks in the office

🎓 Please note: Student contracts work a bit differently, benefits marked with * are available only to non-student employees

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!

Role background

Wolt is a Finnish technology company and we’re best known for our food delivery platform. Food delivery was just a start, and now we are exploring and expanding our platform with other business verticals in retail and grocery. We’ve grown significantly in the last few years, expanding our operations from just four countries across the Nordics, to 25 countries across Europe and Asia today. And we’re just getting started.

Our Merchant Onboarding team is an important part of the venues’ onboarding journey. This superstar team is helping to get the venues up and running on the platform, and with this continued growth, it means there are more and more restaurants to assist. As such, we need to bring in the team's next superstar! :)

This role requires a solid mix of both communication and organizational skills - you must be structured and detail-oriented on one side, but then also act as a key communicator between our operations team and restaurant partners. Adaptability and a strong service mindset also come naturally to you too.

What you'll be doing

• Successfully onboard venues onto the Wolt platform and ensure an optimal and speedy process at all times
• Build relationships with our venues partners, help them through the onboarding process, and ensure long-term operations success by training them on using our systems and keeping them up to speed on any updates
• Ensuring our portfolio of venues reach the highest Wolt service standards by conducting frequent quality and satisfaction checks
• Developing our venues partners and their business by using our collected user data
• Being responsible for our menu-platform always being up to date with the text and visuals that reflect the Wolt brand
• Helping our onboarding team in any other urgent cases
• Sharing best practices amongst the onboarding team

Qualifications

• Excellent interpersonal skills - you will be working with a lot of different people
• Experience in support, administration or office management role is a plus
• Structured, detailed and service-oriented
• Self-starter and a passion for food
• Logical problem-solving skills with a bias for action and impact
• Excellent written and oral communication skills in Polish and good knowledge of English

Compensation

The successful candidate’s starting pay will fall within the pay range listed below and is determined based on factors such as the candidate’s skills, experience and qualifications. Please note, that the starting pay may vary if the candidate does not fully meet the expectations as outlined in this job posting. 

The salary below is the monthly salary range for this position. 

Du bist äußerst detailorientiert und verfügst über exzellente Kommunikationsfähigkeiten? Du arbeitest gerne in funktionsübergreifenden Umfeldern, übernimmst Verantwortung und löst komplexe Herausforderungen strukturiert und proaktiv? Wenn das nach Dir klingt, würden wir uns sehr gerne mit Dir austauschen!

Hintergrund der Rolle

Unser Retail Onboarding Team (ReOB) ist das Herz und die Seele von Wolt. Wir stellen sicher, dass wir alle unsere Retail-Partnerinnen durch ein nahtloses, skalierbares Onboarding-, Menü- und Katalogerlebnis nachhaltig auf Erfolgskurs bringen. Dabei vereint ReOB operative Exzellenz in Onboarding & Kommunikation mit datengetriebener Menüpflege sowie Elementen des Category Managements.
Mit dem kontinuierlichen Wachstum von Wolt steigt auch die Komplexität unserer Prozesse und Anforderungen. Als Senior-Mitglied des Retail Onboarding Teams übernimmst Du eine Schlüsselrolle in der Steuerung, Optimierung und Skalierung unserer Onboarding Engine im deutschen Markt. Du arbeitest eng mit internen Teams sowie großen Retail-Partnerinnen (z. B. Key Accounts wie Edeka) zusammen und stellst sicher, dass wir sowohl Geschwindigkeit als auch Qualität im Onboarding maximieren.

Was wir bieten:

Die Möglichkeit, in einem internationalen Umfeld maßgeblich an etwas Außergewöhnlichem mitzuwirken
Eine steile Lern- und Entwicklungskurve in einem global agierenden Technologieunternehmen
Ein attraktives Gehalt sowie flexible Arbeitszeiten
Hohe Eigenverantwortung und Gestaltungsspielraum in einem dynamischen Team
Flache Hierarchien in einer skalierenden Start-up-Atmosphäre
Rabatt auf Wolt-Bestellungen
ÖPNV-Zuschuss
Wellness-Zuschuss (Urban Sports Club)
Wöchentliche (virtuelle) All-Hands-Meetings und regelmäßige Teamevents

Flexible Arbeitszeiten + 30 Tage bezahlter Urlaub

Bist Du begeistert von dieser Gelegenheit, denn Du wirst…

Die End-to-End-Verantwortung für das Onboarding von Retail-Partnerinnen übernehmen – von der ersten Kommunikation bis zum erfolgreichen Go-Live
Partnerinnen aktiv onboarden, trainieren und auch vor Ort schulen, um ihren langfristigen Erfolg auf Wolt sicherzustellen
Fotoshootings koordinieren sowie externe Ressourcen für Dateneingabe und Katalogerstellung steuern
Menüs und Sortimente pflegen, strukturieren und optimieren – mit einem starken Fokus auf Datenqualität und Effizienz (Excel ist ein zentraler Bestandteil Deiner täglichen Arbeit)
Die Qualität von Produktdaten und Katalogen sicherstellen und kontinuierlich verbessern
Eng mit Sales, Account Management und weiteren Stakeholdern zusammenarbeiten, um Engpässe im Onboarding-Funnel zu identifizieren und zu beseitigen
Als zentrale Schnittstelle proaktiv Hindernisse adressieren und die Onboarding-Geschwindigkeit maßgeblich steigern                                                                                                               Prozesse analysieren, verbessern und durch den Einsatz neuer Technologien skalierbarer gestalten

Unsere Erwartungen

Du bringst eine ausgeprägte Ownership-Mentalität sowie unternehmerisches Denken mit und arbeitest eigenständig mit minimaler Anleitung
Du bist strukturiert, detailorientiert und gehst Aufgaben proaktiv und lösungsorientiert an
Du bist kommunikationsstark (Deutsch & Englisch, schriftlich und mündlich) und fühlst Dich im Austausch mit unterschiedlichen Stakeholdern – auch auf Senior-Level – sicher
Du hast keine Scheu, zum Hörer zu greifen, Stakeholder zu challengen und Themen aktiv voranzutreiben
Du verfügst über mehrere Jahre Erfahrung (idealerweise 4+ Jahre) in Sales, Account Management, Operations oder Customer Support
Du arbeitest gerne datengetrieben und sicher mit Excel und/oder Google Sheets – und hast Lust, Deine Fähigkeiten weiter auszubauen
Du besitzt ausgeprägte analytische Fähigkeiten und eine “bias for action”-Mentalität mit Fokus auf Impact
Du arbeitest effektiv in funktionsübergreifenden Teams und treibst Zusammenarbeit aktiv voran

English:

Are you highly detail-oriented, with outstanding communication skills? Do you thrive in cross-functional environments, take ownership, and approach complex challenges in a structured and proactive way? If this sounds like you, we'd love to connect!

Background of the role

Our Retail Onboarding Team (ReOB) is the heart and soul of Wolt. We ensure that all our retail partners are set up for long-term success through a seamless, scalable onboarding, menu, and catalog experience. ReOB combines hands-on onboarding & communication with data-driven menu management and elements of category management.
As Wolt continues to grow, so does the complexity of our operations. As a Senior member of the Retail Onboarding team, you will play a key role in driving, optimizing, and scaling our onboarding engine in the German market. You will work closely with internal teams as well as major retail partners (e.g. key accounts like Edeka), ensuring we maximize both speed and quality.

What we offer

The opportunity to play a key role in shaping something exceptional in an international environment
A steep learning and growth curve in a global technology company
An attractive salary and flexible working hours
High ownership and autonomy within a dynamic team
A flat hierarchy in a scaling start-up environment
Discount on Wolt orders
Public transport allowance
Wellness allowance (Urban Sports Club)
Weekly (virtual) all-hands meetings and regular team events
Flexible working hours + 30 days paid holiday

Are you excited about this opportunity because you will…

Own the end-to-end onboarding of retail partners – from first contact to successful go-live
Actively onboard, train, and support merchants, including conducting on-site training when needed
Coordinate photoshoots and manage external workforce for data entry and catalog creation
Edit, structure, and optimize menus and assortments, with a strong focus on data quality (Excel is a core part of your daily work)
Ensure high-quality product data and continuously improve catalog standards
Collaborate closely with Sales, Account Management, and other stakeholders to remove bottlenecks across the onboarding funnel
Act as a central driver of onboarding velocity by proactively identifying and resolving roadblocks
Analyze and improve workflows, leveraging new technologies to scale operations

Our expectations

You demonstrate strong ownership and an entrepreneurial mindset, working independently with limited guidance
You are structured, detail-oriented, and proactive in solving problems
You have excellent communication skills in German and English (written and verbal), and are confident working with senior stakeholders internally and externally
You are not afraid to pick up the phone, challenge stakeholders, and drive execution
You bring several years of experience (ideally 4+ years) in sales, account management, operations, or customer support
You are comfortable working with data and Excel/Google Sheets, and are eager to further develop these skills
You have strong analytical and problem-solving skills with a clear bias for action and impact
You thrive in cross-functional environments and actively drive collaboration

Are you detail-orientated and have excellent communication skills? Do you love working in a cross-functional environment and solving problems? If this sounds like you, we'd love to talk to you!

Our Onboarding Operations team (Restaurant/Retail Onboarding) is the heart and soul of Wolt. We ensure that we set all our (restaurant and retail) partners up for success through a seamless onboarding, menu and photo experience. As Wolt grows in both size and scope of our offering, the strength of our engine must grow with it.

As a member of our team, you will master the core functions, including onboarding partners and managing cross-functional partners both internally and externally for the German market. You will interact with partners, welcome them to Wolt and ensure their experience is seamless and they are set up for success!

What we offer

• The opportunity to help shape something extraordinary in an international environment
• A high learning and growth curve in a global technology company
• An attractive salary and flexible working hours
• Independent work in a dynamic team
• A flat hierarchy in a start-up atmosphere
• Discount on Wolt orders
• Public transport allowance
• Wellness allowance (Urban Sports Club)
• Weekly (virtual) all-hands meetings and regular team events
• Flexible working hours + 30 days paid holiday

What you'll be doing

• Communicate with various teams within the organisation to coordinate a seamless merchant onboarding and service experience
• Inform partners about processes and procedures via form, email and phone, mostly in German language
• Monitor processes and track progress through Monday.com and other Wolt software
• Learn, master and improve our systems, tools and processes

Our modest expectations

• You have a positive attitude and an entrepreneurial spirit
• You are a problem solver - you enjoy identifying problems and developing creative approaches to solving challenges
• You are customer-centric - you have a customer-centric mentality and are able to work with people of different technical levels
• You have multiple years of experience in sales, support, operations or account management
• You are able to set goals and achieve them
• You are organised, meticulous and have impeccable communication skills
• You work well in independent and diverse team environments
• You are ready for a challenge and feel comfortable as a team player
• You have analytical as well as critical thinking skills 
• You are fluent in German and English (at least C1) - any other language is a plus

--------------------------------------------------------------------------------------------------------------------------------------------------------

Du bist detailorientiert und verfügst über hervorragende Kommunikationsfähigkeiten? Du liebst es, in einem funktionsübergreifenden Umfeld zu arbeiten und Probleme zu lösen? Wenn das nach Dir klingt, würden wir uns gerne mit Dir unterhalten!

Hintergrund der Rolle

Unser Onboarding Operations Team (Restaurant/Retail Onboarding) ist das Herz und die Seele von Wolt. Wir stellen sicher, dass wir alle unsere (Restaurant und Retail-)Partner*innen durch ein nahtloses Onboarding-, Menü- und Fotoerlebnis auf Erfolgskurs bringen. Da Wolt sowohl in der Größe als auch im Umfang unseres Angebots wächst, muss auch die Stärke unserer Onboarding Engine mitwachsen.

Als Mitglied unseres Teams beherrschst Du die Kernfunktionen, einschließlich des Onboardings von Partner*innen und des Managements funktionsübergreifender Partner*innen sowohl intern als auch extern auf dem deutschen Markt. Du wirst mit den Partner*innen interagieren, sie bei Wolt willkommen heißen und sicherstellen, dass ihre Erfahrung nahtlos ist und sie für den Erfolg gerüstet sind!

Was wir bieten

• Die Möglichkeit, in einem internationalen Umfeld etwas Außergewöhnliches mitzugestalten
• Eine hohe Lern- und Wachstumskurve in einem global agierenden Technologieunternehmen
• Ein attraktives Gehalt und flexible Arbeitszeiten
• Eigenständiges Arbeiten in einem dynamischen Team
• Eine flache Hierarchie in einer Start-up-Atmosphäre
• Rabatt auf Wolt-Bestellungen
• ÖPNV-Zuschuss
• Wellness-Zuschuss (Urban Sports Club)
• Wöchentliche (virtuelle) All-Hands-Meetings und regelmäßige Teamevents
• Flexible Arbeitszeiten + 30 Tage bezahlter Urlaub

Bist du begeistert von dieser Gelegenheit, denn Du wirst...

• Mit verschiedenen Teams innerhalb der Organisation kommunizieren, um ein nahtloses Händler-Onboarding und Service-Erlebnis zu koordinieren
• Die Partner*innen über Prozesse und Abläufe per Formular, E-Mail und Telefon informieren, meisten in deutscher Sprache
• Prozesse überwachen und den Fortschritt durch Monday.com und anderer Wolt-Software verfolgen
• Unserer Systeme, Tools und Prozesse erlernen, beherrschen und verbessern

Unsere bescheidenen Erwartungen

• Du hast eine positive Einstellung und einen unternehmerischen Geist
• Du bist ein*e Problemlöser*in - Du hast Spaß daran, Probleme zu erkennen und kreative Ansätze zur Lösung von Herausforderungen zu entwickeln
• Du bist kundenorientiert – du hast eine kundenorientierte Mentalität und bist in der Lage, mit Menschen unterschiedlichen technischen Niveaus zusammenzuarbeiten
• Du hast mehrere Jahre Erfahrung im Vertrieb, Support, Operations oder Account Management
• Du bist in der Lage, dir Ziele zu setzen und diese auch zu erreichen
• Du bist organisiert, sorgfältig und verfügst über tadellose Kommunikationsfähigkeiten
• Du arbeitest gut in unabhängigen und vielfältigen Teamumgebungen
• Du bist bereit für eine Herausforderung und fühlst dich als Teamplayer wohl
• Du verfügst über analytische Fähigkeiten und kritisches Denken
• Du sprichst fließend Deutsch und Englisch (mindestens C1) – jede weitere Sprache ist ein Plus

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

Our Merchant teams are at the heart and soul of Wolt, ensuring that we set all of our Merchant Partners up for success by providing a seamless onboarding, menu, and photo experience. As Wolt grows both in scale and scope of offering, the strength of our merchant engine must grow with it.

This role is based in Budapest, Hungary, and works closely with our in-market team in Sweden. We offer flexibility - the position is available full time, part-time (20 or 30 hours per week) and is also suitable for students, with a minimum commitment of 20 working hours per week.

What you'll be doing

• Upload and maintain restaurant menus and related content in Wolt’s internal systems
• Make sure menu information is accurate, complete, and up to date
• Fix issues and follow up on missing or unclear details with partners or internal teams
• Keep track of tasks and progress using Monday.com and other internal tools
• Learn and work confidently with our tools, processes, and ways of working

Our humble expectations

• You’re fluent in Swedish and English, both spoken and written
• You’re detail-oriented and enjoy working with structured information and systems
• You’re comfortable with administrative tasks and like keeping things accurate and organized
• You’re a creative problem-solver who takes initiative when something doesn’t add up
• You’re okay with occasional phone calls with partners based in Sweden
• You can work independently and manage your time well in a fast-moving environment
• You're open minded who enjoys collaboration with teammates

Nice to have:

• Experience in an administrative, operations, or customer support role
• Familiarity with content management systems or internal tools
• Background in gastronomy or the food industry

What we offer: 

• 🌍 Independent work in a dynamic, international team
• 💳 SZÉP-card* 
• 🏥 Private health insurance* 
• 🏋️ All You Can Move card (self-financed)* 
• 💙 Employee Assistance Programme - therapy and wellbeing* 
• % Discount on your Wolt orders* 
• 👶 Extended parental leave for fathers: 16 weeks total* 
• 💻 Modern work equipment
• 🫶 Volunteer day 
• 🍿 Snacks & drinks in the office

🎓 Please note: Student contracts work a bit differently, benefits marked with * are available only to non-student employees

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!