Are you an experienced Grocery Associate, or do you have valuable experience in another grocery store? Do you have the ability to lead a team and inspire a high-quality standard of service? If this sounds like you, then we’d love to chat! 🤩

We’re looking for a Shift Lead to lead our Grocery team in our Wolt Markets in Tbilisi !  

It's a full-time job:

• 5 working days
• 8 working hours

What you’ll be doing 

• Ensuring efficient operations and being the go-to person when the Store Manager isn’t present at the store.

• Solving issues in which the team needs help.

• Monitoring and managing workload, efficiency, office duties and well-being.

• Collecting and forwarding feedback.

• Proactively participating in developing store operations. 
   

Our humble expectations 

• You have experience in working as a Grocery Associate in grocery stores/retail.

• You have experience in leading a team (in a similar industry).

• You are proactive, service-minded and a fast learner and have the ability to multitask.

• You are able to work at least (40 hrs/week) flexibly in all shifts during the day, evenings and weekends - our Wolt Market is open 24/7.

• You are fluent in Georgian language and preferable if you have professional working proficiency in English. 
   

What you'll get by joining us 

• Medical insurance 
• 24 days of working days vacation
• Wolt credits cashback benefit
• Sport discounts
• Wolt-wide training programs
• Maternity leave

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!

We will be reviewing applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today! 

Please note that we do not accept applications coming through email due to GDPR. Make sure to apply through our careers page! 

Are you passionate about Talent Acquisition and excited to contribute to meaningful change in how hiring is done at scale? Does being part of one of Europe’s fastest-growing companies interest you? If so, we’d love to chat!

Role background (Fixed-Term Contract)

This is a 1year fixed-term opportunity within Wolt’s High-Volume Talent Acquisition team, created to support a period of transformation in how we hire for high-volume, frontline roles.

As our new High-Volume Talent Acquisition Partner, you will focus on hiring for Support Associate and Grocery Associate roles in the Georgia market. You will support day-to-day recruitment while also contributing to the rollout and embedding of a more scalable, data-driven, and AI-supported hiring model.

This role is ideal for someone who is curious, adaptable, and motivated to grow within Talent Acquisition while gaining hands-on experience during a transformation phase.

Why this role matters

Support Associates and Wolt Market Grocery Associates are essential to Wolt’s day-to-day operations. They support customers, courier partners, venues, and in-store operations, making efficient, high-quality hiring critical to business continuity and growth.

As Wolt prepares for the next phase of high-volume hiring, this role will help ensure strong delivery, continuity, and candidate experience throughout the transition.

What you’ll be doing

• Support and lead end-to-end recruitment for high-volume roles in Georgia, including attraction, assessment, and offer processes for Support and Grocery Associate positions
• Contribute to the rollout and adoption of new, AI-supported and data-driven hiring processes and tools
• Use recruitment data and reporting to monitor funnel performance, identify improvement opportunities, and support efficiency gains
• Deliver a consistent, inclusive, and positive candidate experience during a period of change
• Experiment with and support new sourcing and attraction approaches, while executing core recruiting best practices
• Collaborate closely with your sub-team and the broader Talent Acquisition organization to share learnings, ideas, and solutions
• Partner with Employer Branding and other talent teams to support campaigns and initiatives related to high-volume hiring

What we’re looking for

• You have hands-on recruitment experience and enjoy partnering with stakeholders while leading end-to-end hiring processes. You have recruited associates, customer service representatives, or other blue-collar roles in a fast-paced environment.
• Comfort working in dynamic, evolving environments and openness to learning new tools and processes
• Passion for candidate experience and a quality-focused mindset
• Fluent communication skills in English and Georgian, both written and verbal. 
• Curiosity for data and willingness to use insights to improve hiring outcomes

What this role offers

• Hands-on experience operating within a mature, AI-driven high-volume recruitment model
• Exposure to scalable recruitment tooling and data-driven decision-making
• Opportunity to build strong operational TA skills in a shared-service / hub environment
• A clearly defined, time-bound role with meaningful impact and learning opportunities

At Wolt, you can grow your sales career with a fun and fast-scaling global business. Part of the DoorDash team, we’re building a global logistics platform that can deliver (almost) everything in your city, to your door in minutes. Today, our products are used by 55+ million registered users who can now order from 200,000+ restaurants and retail stores across 30+ countries around the world.

What you’ll be doing

As the Regional Retail Operations Excellence Specialist, you will be the subject-matter expert driving operational excellence across Georgia, Kazakhstan, and Azerbaijan. Your goal is to improve our partners’ Perfect Order Fulfillment Ratio (POFR) by reducing Orders with Unfulfilled Items (UFI) and Merchant Cancellations.

You will build connections and deep knowledge up from the venue-level, support Account Managers in ops excellence topics, and act as the bridge between stores, Wolt, and your regional counterparties.

Day-to-day in this role you’ll:

Operational Projects

• Manage local rollout of global initiatives and new operational products and processes (e.g. substitutions, inventory adjustments, Picker Application updates) and ensure partner readiness
• Run pilots and share learnings globally to improve picking efficiency, inventory management and item data quality
• Conceptualize and project manage initiatives that will improve country and partner operational efficiency and fulfillment reliability (picker incentive programmes, implementation of picking routes etc)

Performance Management

• Track and analyse Perfect Order Fulfillment Ratio, and its most important sub-drivers
• Identify root causes for low operational performance and define actionable improvement plans together with partners and their Account Managers
• Distinguish between behavioural, process, and data/integration-driven performance issues
• Lead recurring operational reviews with major merchants and follow up on agreed actions

In-Store Operations & Training

• Build and maintain strong relationships with store managers and regional managers
• Conduct regular store visits, staff training, and picker coaching making sure all venues are working based on best proven practices. 

Cross-Functional Collaboration

• Work closely with Regional Ops Heads, Product, Support and other functions on key topics like substitutions, data accuracy, and venue unavailability reduction
• Influence merchant leadership to prioritize operational excellence alongside commercial goals

Knowledge Sharing

• Document best practices, wins, and challenges efficiently in country forums
• Support peers across regions by proactively sharing learnings including to leverage AI tools to scale your own expertise to other partners and countries

Our humble expectations 

• 2-5 years of experience in retail, supply and operations management, account management or similar field roles in ecommerce
• Strong analytical mindset; comfortable with data tools (Excel, Looker, or similar).
• Excellent communication and stakeholder management skills; while having the ability to lead their own work and taking initiative
• Hands-on, proactive, and comfortable working both on-site and cross-functionally online
• Open for travel to Kazakhstan & Azerbaijan (70% of time) 
• Fluent in English, Russian and Georgian 

Why you’ll love it

• 🚀Global and growing fast: Be part of a fast-moving scaleup
• 🤩Ride of a lifetime: Accelerate your career and build your sales skills 
• 💪Instant impact: Take ownership and make a difference
• 💙Big hearts and small egos: Surround yourself with smart, friendly people

Next steps

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply, make sure to add your CV and get the conversation going! 

We will be reviewing applications on an on-going basis. If this sounds like an opportunity you want to pursue, apply today!  💙

Are you an experienced customer experience professional with leadership skills and a strong passion for being strategic and using insights to deliver exceptional service? Does leading support within one of Europe’s fastest-growing tech companies sound like your next adventure? If the answers to the questions are "yes" then keep reading! 

Role background

Wolt is a Finnish technology company and we're best known for our delivery platform. On our mobile apps or website, customers can order their favorite meals from our restaurant partners. We launched in Georgia in April 2018 and have since then started conquering the food delivery scene in Tbilisi, Batumi, Rustavi and Kutaisi 

As our team is growing, we're looking for a Support Lead to join our team in Georgia! In our Support team there is no typical day. To be successful in this role you will need to be independent, customer-oriented, and have excellent interpersonal and relationship-building skills to provide best support to our Customers, Restaurants and Courier Partners. We are looking for someone who takes ownership beyond the obvious and who can take that extra step to support the team. 

As a Team Lead you will be not only helping to provide the best customer support for Wolt in Georgia, but also make sure that our Support team is working in the best possible way during their shifts! You will inspire a high quality standard of service that we provide to our customers and partners.

What you'll be doing

• Handling Customer, Restaurant and Courier Partner Support. 
• Leading by example: For us at Wolt, customer interactions serve a larger purpose than simply fixing problems, this is why you will learn our Support from A to Z, and will continuously raise the bar of the service we provide. You will have the responsibility of managing the team together with your Support Lead colleague. Being able to act as a sparring partner helping your colleagues to grow is a key ability. 
• Shift Scheduling: Participate in scheduling the shifts in the Support Team and searching for the best possible ways to do it. 
• Recruiting: You will ensure that the Support Team delivers a first-class performance week in and week out despite being the fastest growing team within Wolt Georgia. So, you need to be able to spot the best talent ‘out there’.
• Training: You enjoy learning and teaching others. This includes onboarding processes and mentoring the whole team whenever it’s needed. 

Our humble expectations

• You can formulate yourself very well, both verbally as well as in written form. That holds for Georgian and English. 
• As an excellent communicator you have the ability to adapt your tone to your audience. 
• You are customer obsessed and have experience in Customer Support or Customer Service. 
• You have experience in leading a team.
• You enjoy working together and leading a growing team, and making sure your colleagues always understand the purpose of what they do and what defines a great performance. 
• Multitasking is your strong suit and you’re prepared to manage multiple incoming interactions simultaneously, and effortlessly determine which to prioritize. 
• You are tech savvy and a quick learner. 
• You are able to translate data into actions and make the rest of the core team understand how Customer Support is progressing, so you need to have good Excel skills. 
• You have a can-do attitude and are ready to roll up your sleeves and get to work in a fast-paced startup environment.

If this sounds like you, don't hesitate to apply! Please attach your CV in English! 

What you’ll be doing

• Leading, growing and motivating a team. Creating an environment where your colleagues can do their best work and have fun while working. You’ll get to plan team events with your team - something we aim to do a couple times a year.
• Your main goal will be to consistently improve the way our stores operate with help from the Operations Team. Fast delivery and fluent operations consist of a large field of things, this is one of the key day to day operational tasks you’ll be working with.
• Continuous participating in internal and external meeting 
• The role also includes a good collaboration and communication with other functions at Wolt to make sure we have a good selection & right products on sale.
• Monitoring shrink levels and control the amount of food that goes to waste.
• Managing shift scheduling.
• Handling incoming goods and order of the store.
• Overseeing everything the store and colleagues need to enable fast growth. This includes everything from ordering office supplies or IT-devices.

What we’re hoping you’ll bring

• Leadership experience and demonstrate the ability to motivate others.
• Experience from working in a grocery store is a plus.
• A fast learner with the ability to multitask.
• Proactive and service-minded are words that describe you.
• You have a can do-attitude and enjoy the idea of working in a fast-paced entrepreneurial environment.
• You are tech savvy.
• You are able to work both during the day, evenings and weekends.
• Data-driven and analytical, you understand data to help improve and develop.
• A fluent level of Georgian and conversational level of English is required

Are you an experienced customer experience professional with leadership skills and a strong passion for being strategic and using insights to deliver exceptional service?

Does leading support within one of Europe’s fastest-growing tech companies sound like your next adventure? If the answers to the questions are "yes" then keep reading!

Wolt is a Finnish technology company and we're best known for our delivery platform. On our mobile apps or website, customers can order their favorite meals from our restaurant partners. We launched in Georgia in April 2018 and have since then started conquering the food delivery scene in Tbilisi, Batumi, Rustavi and Kutaisi and other cities in Georgia.

As our team is growing, we're looking for a Support Manager to join our Shared Service Center team in Georgia! In our Support team there is no typical day. To be successful in this role you will need to be independent, customer-oriented, and have excellent interpersonal and relationship-building skills to provide best support to our Customers, Restaurants and Courier Partners. We are looking for someone who takes ownership beyond the obvious and who can take that extra step to support the team. 

As our Support Manager you will lead our Shared Service Center  team and inspire the high-quality standard of service that we provide to our customers and partners. With their excellent management skills, our Support Managers ensure that our Support Leads are running the operations between customers, restaurant partners and courier partners smoothly. 

 What you’ll be doing

• Work together with the Head of Support and take full ownership of the experience and satisfaction of the customers and partners
• Contribute to strategic initiatives and their execution in order to constantly improve the service proposition
• Guide and coach the team in order to improve the associate’s performance, personal development and happiness
• Implement new work procedures and features and encourage feedback around these
• Analyze and optimize customer and partner touchpoints and look for patterns in incoming requests and workforce management to then put them into actions and improvements.
• Together with the Content, Training and Quality team, develop the quality and content processes within the Support operations in line with the training operations
• Collaborate closely with other teams to meet the needs of the customers and improve overall level of service.
• Lead by example and show what customer-obsessed means: At Wolt, the Support Team knows that customer interactions serve a larger purpose than simply fixing problems. The Support Manager will lead by example and raise the bar for the way support is provided at Wolt.

Our humble expectations

• You can formulate yourself very well, both verbally as well as in written form in English and Georgian.
• You are customer obsessed and have experience in Customer Support or Customer Service.
• You have 3-5 years of experience in leading a team.
• You enjoy working together and leading a growing team, and making sure your colleagues always understand the purpose of what they do and what defines a great performance.
• Multitasking is your strong suit and you’re prepared to manage multiple incoming interactions simultaneously, and effortlessly determine which to prioritise.
• You are able to translate data into actions and make the rest of the core team understand how Customer Support is progressing, so you need to have good Excel skills.
• You have a can-do attitude and are ready to roll up your sleeves and get to work in a fast-paced startup environment.
• You have strong presentational skills and proficiency in Office tools
• Any trainings or experience in people or project management are an advantage
• A degree in Business Administration is a strong plus!

Next steps

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!

We will be reviewing applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today!