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Mass Account Management Executive

Wolt - English · Hamburg, Germany

Merchant services Hamburg, Germany Posted May 7, 2026

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

Bei Wolt setzen wir uns dafür ein, das lokale Leben besser zu machen – für unsere Kundinnen ebenso wie für unsere Partner. In Deutschland betreut unser Mass Account Management (MAM) Team tausende Restaurantpartner im ganzen Land. Jetzt suchen wir einen Mass Account Management Executive, um gemeinsam den operativen Erfolg dieser Partner im großen Maßstab weiterzuentwickeln.

Deine Aufgaben

Als Mass Account Management Executive spielst du eine wichtige Rolle dabei, den operativen Erfolg unserer Restaurantpartner skalierbar zu verbessern. Du bist Teil eines Teams, das sicherstellt, dass tausende Restaurants aktiv, verfügbar und mit den kommerziellen Tools von Wolt engagiert bleiben. Mithilfe von Daten, klaren Strukturen und skalierbarer Kommunikation unterstützt du unsere Partner dabei, ihre Performance zu verbessern, neue Funktionen wie Promotions und Ads zu nutzen und so zum Wachstum von Wolt beizutragen – bei gleichzeitig hoher Datenqualität und verlässlichen Portfolio-Daten.

Dein Arbeitsalltag umfasst:

Steuerung und Optimierung der operativen Gesundheit und Performance eines großen Restaurantportfolios
Monitoring und Verbesserung zentraler KPIs wie Verfügbarkeit, Aktivitätsrate, Ablehnungsrate und Churn
Konzeption und Umsetzung von Initiativen zur Steigerung der Nutzung von Promotions, Deals und Ads
Sicherstellung einer hohen Datenqualität sowie korrektem und verlässlichem Reporting
Unterstützung bei Kampagnen-Rollouts und Skalierung bewährter Best Practices über das gesamte Portfolio hinweg
Enge, funktionsübergreifende Zusammenarbeit mit anderen Teams

Unsere Erwartungen

1–2 Jahre Berufserfahrung in Operations-, Commercial- oder Support-Rollen
Sehr gute Deutsch- und Englischkenntnisse in Wort und Schrift
Sicherer Umgang mit Excel/Google Sheets sowie CRM-Systemen
Ausgeprägtes Verantwortungsbewusstsein, strukturierte Arbeitsweise und hohe Detailgenauigkeit
Analytische Denkweise und Motivation, Prozesse kontinuierlich zu verbessern

Was wir bieten

Eine Rolle mit direktem Einfluss auf den Erfolg unserer Partner und das Kund*innenerlebnis
Eigenverantwortliches Arbeiten in einem dynamischen, internationalen Team
Ein schnell wachsendes Tech-Unternehmen mit vielfältigen Karriere- und Entwicklungsmöglichkeiten
Attraktives Vergütungspaket
Modernes Büro im Herzen von Hamburg
Rabatt auf Wolt-Bestellungen
Moderne Arbeitsausstattung
Kostenlose Softdrinks, Kaffee und Obst im Büro
Zuschuss zur Urban Sports Club Mitgliedschaft
Zuschuss zum Deutschlandticket
Wöchentliche All-Hands-Meetings und regelmäßige Team-Events
Flexible Arbeitszeiten sowie 30 Tage bezahlten Urlaub

Nächste Schritte

Wenn du Lust hast, in einem stark wachsenden Umfeld Verantwortung zu übernehmen und Teil eines äußerst ambitionierten Teams zu werden, dann bewirb dich jetzt und starte mit uns das Gespräch.

Wir prüfen Bewerbungen fortlaufend und melden uns bei Kandidat*innen, deren Profile besonders gut passen. Der Auswahlprozess umfasst ein erstes Gespräch mit unserem Talent-Acquisition-Team, Interviews mit der Führungskraft sowie eine abschließende praktische Case-Study-Runde.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Ready to apply?

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Wolt - English

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Merchant Operations Associate - Proactive Retention & Churn Management

Wolt - English · Copenhagen, Denmark

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Merchant services Copenhagen, Denmark Posted May 7, 2026

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

About the Role

As a Merchant Operations Associate, you’ll focus on reaching out to merchants who are at risk of becoming inactive. Your goal is to help them get back on track or, if needed, support them in offboarding from the platform. You’ll speak directly with merchants to understand their challenges, solve issues, and improve their experience on Wolt. This role is a mix of outbound calling, problem-solving, and working with data.

This role suits someone with around 3+ years of experience who is comfortable making calls, staying organised, and enjoys helping customers succeed.

What you’ll be doing

Contact merchants who are at risk of churn and help them reactivate
Understand and solve issues affecting their performance (e.g. menu, availability, quality)
Offboard merchants when reactivation is not possible
Use data and dashboards to prioritise outreach
Document all interactions in internal tools
Work with Sales, Support, and other teams to improve the merchant experience
Share feedback on common issues and suggest improvements
Support team projects related to retention and operations

Our humble expectations

3+ years of experience in support, sales, or similar roles
Comfortable making outbound calls and speaking with business owners
Good problem-solving and organisational skills
Basic data skills (e.g. Excel or Google Sheets)
Comfortable using different tools and systems
Clear communication skills in Danish and English

Nice to have:

Experience in outbound sales or retention roles
Background in hospitality, retail, or marketplaces
Experience with CRM tools or dashboards
Additional languages (e.g. Arabic, Persian, Turkish)

What we offer

😎 Cool office in Copenhagen near public transport. Flexible working environment.
💻 MacBook, iPhone and company-paid subscription plan
🥗 Lunch plan, free office snacks, coffee and tea, and discounts on Wolt
🩹 Health insurance
🧑‍🤝‍🧑 Social gatherings

Why you’ll love it

🚀Global and growing fast: Be part of a fast-moving scaleup
🤩Ride of a lifetime: Accelerate your career and build your sales skills
💪Instant impact: Take ownership and make a difference
💙Big hearts and small egos: Surround yourself with smart, friendly people

Next steps

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply, make sure to add your CV and get the conversation going!

We will be reviewing applications on an on-going basis. If this sounds like an opportunity you want to pursue, apply today! 💙

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Ready to apply?

Apply to Wolt - English

Wolt - English

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Mass Account Management Executive, Germany

Wolt - English · Frankfurt am Main, Germany

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Merchant services Frankfurt am Main, Germany Posted May 7, 2026

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

Bei Wolt setzen wir uns dafür ein, das lokale Leben besser zu machen – für unsere Kundinnen ebenso wie für unsere Partner. In Deutschland betreut unser Mass Account Management (MAM) Team tausende Restaurantpartner im ganzen Land. Jetzt suchen wir einen Mass Account Management Executive, um gemeinsam den operativen Erfolg dieser Partner im großen Maßstab weiterzuentwickeln.

Deine Aufgaben

Als Mass Account Management Executive spielst du eine wichtige Rolle dabei, den operativen Erfolg unserer Restaurantpartner skalierbar zu verbessern. Du bist Teil eines Teams, das sicherstellt, dass tausende Restaurants aktiv, verfügbar und mit den kommerziellen Tools von Wolt engagiert bleiben. Mithilfe von Daten, klaren Strukturen und skalierbarer Kommunikation unterstützt du unsere Partner dabei, ihre Performance zu verbessern, neue Funktionen wie Promotions und Ads zu nutzen und so zum Wachstum von Wolt beizutragen – bei gleichzeitig hoher Datenqualität und verlässlichen Portfolio-Daten.

Dein Arbeitsalltag umfasst:

Steuerung und Optimierung der operativen Gesundheit und Performance eines großen Restaurantportfolios
Monitoring und Verbesserung zentraler KPIs wie Verfügbarkeit, Aktivitätsrate, Ablehnungsrate und Churn
Konzeption und Umsetzung von Initiativen zur Steigerung der Nutzung von Promotions, Deals und Ads
Sicherstellung einer hohen Datenqualität sowie korrektem und verlässlichem Reporting
Unterstützung bei Kampagnen-Rollouts und Skalierung bewährter Best Practices über das gesamte Portfolio hinweg
Enge, funktionsübergreifende Zusammenarbeit mit anderen Teams

Unsere Erwartungen

1–2 Jahre Berufserfahrung in Operations-, Commercial- oder Support-Rollen
Sehr gute Deutsch- und Englischkenntnisse in Wort und Schrift
Sicherer Umgang mit Excel/Google Sheets sowie CRM-Systemen
Ausgeprägtes Verantwortungsbewusstsein, strukturierte Arbeitsweise und hohe Detailgenauigkeit
Analytische Denkweise und Motivation, Prozesse kontinuierlich zu verbessern

Was wir bieten

Eine Rolle mit direktem Einfluss auf den Erfolg unserer Partner und das Kund*innenerlebnis
Eigenverantwortliches Arbeiten in einem dynamischen, internationalen Team
Ein schnell wachsendes Tech-Unternehmen mit vielfältigen Karriere- und Entwicklungsmöglichkeiten
Attraktives Vergütungspaket
Modernes Büro im Herzen von Frankfurt
Rabatt auf Wolt-Bestellungen
Moderne Arbeitsausstattung
Kostenlose Softdrinks, Kaffee und Obst im Büro
Zuschuss zur Urban Sports Club Mitgliedschaft
Zuschuss zum Deutschlandticket
Wöchentliche All-Hands-Meetings und regelmäßige Team-Events
Flexible Arbeitszeiten sowie 30 Tage bezahlten Urlaub

Nächste Schritte

Wenn du Lust hast, in einem stark wachsenden Umfeld Verantwortung zu übernehmen und Teil eines äußerst ambitionierten Teams zu werden, dann bewirb dich jetzt und starte mit uns das Gespräch.

Wir prüfen Bewerbungen fortlaufend und melden uns bei Kandidat*innen, deren Profile besonders gut passen. Der Auswahlprozess umfasst ein erstes Gespräch mit unserem Talent-Acquisition-Team, Interviews mit der Führungskraft sowie eine abschließende praktische Case-Study-Runde

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Ready to apply?

Apply to Wolt - English

Wolt - English

View all jobs →

Team Lead Partner Operations, Germany

Wolt - English · Berlin, Germany

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Merchant services Berlin, Germany Posted May 7, 2026

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

At Wolt, our mission is to bring joy, simplicity, and earnings to neighborhoods — and our restaurant partners are at the heart of this mission. In Germany, our Partner Operations team plays a critical role in supporting thousands of restaurants by ensuring smooth and reliable day-to-day operations.

We are now hiring a Team Lead for Partner Operations. This is a hands-on leadership role where you’ll guide a team of specialists in resolving incoming support requests efficiently and professionally, helping us scale operational excellence across Germany.

What you’ll be doing

As Team Lead for Partner Operations, you'll be responsible for running one of the most critical support functions at Wolt. You will lead a team that handles hundreds of incoming tickets each week, ensuring restaurant partners get fast, high-quality assistance. Your focus will be on operational efficiency, team development, and improving the experience for both merchants and internal stakeholders.

Day-to-day in this role you’ll:

Lead and develop a team of 6 Partner Operations Associates handling high-volume support tickets from restaurant partners.
Monitor team performance and KPIs, ensuring SLAs and quality standards are met.
Own scheduling, prioritization, and task management across the team.
Collaborate closely with the Restaurant and Global Support teams to solve process bottlenecks and improve workflows.
Recruit, onboard, and coach new team members for long-term success.
Identify and implement ways to automate tasks and improve operational efficiency.

Our humble expectations

3+ years of experience in leading operations or customer support teams
Proven ability to manage high-volume, structured workflows and junior team members
Strong prioritization and organizational skills
Excellent communicator in both German and English
Experience in hiring and developing team members
Familiarity with tools like Intercom, Zendesk, or similar platforms is a plus
Bonus points if you’re comfortable with analytics tools like Looker or Power BI
Bachelor’s degree or equivalent work experience

What we offer

A chance to shape how Wolt supports tens of thousands of restaurant partners across Germany
Full ownership and accountability in a fast-moving operations environment
Independent work in a dynamic, international team
A fast-growing tech company with many career opportunities
Attractive salary package
Cool office in the heart of Berlin
Discount on Wolt orders
Modern work equipment
Various soft drinks, coffee and fruits in the office
Urban Sports Club membership subsidy
Deutschland Ticket subsidy
Weekly all-hands meetings and regular team events
Flexible working hours policy + 30 days of paid vacation

Next steps

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!

We review applications on a rolling basis and will reach out to candidates whose profiles stand out. The process includes a call with our Talent Acquisition team, interviews with the hiring manager, and a final practical case round.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Ready to apply?

Apply to Wolt - English

Wolt - English

View all jobs →

Catalog Associate

Wolt - English · Stockholm, Sweden

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Merchant services Stockholm, Sweden Posted May 7, 2026

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

At Wolt, our Merchant Operations teams are at the heart of what we do, ensuring that all merchant partners are set up for success with a seamless onboarding, menu, and photo experience. As Wolt continues to grow in scale and scope, our merchant engine must evolve alongside it. That’s why we’ve built a dedicated Catalog team, responsible for managing all items displayed on our platform and within our internal catalog systems. If you’re passionate about structured data, automation, and enabling local growth through high-quality content, this is your opportunity to shape the foundation of Wolt’s retail and restaurant experience.

What you’ll be doing

As a Catalog Associate you will manage product data in Wolt’s catalog, ensuring accuracy, compliance, and alignment with quality standards. You’ll create, review, and update partner assortments to reflect in-store offerings. In this role, you’ll work closely with internal and external stakeholders to ensure consistent data standards and contribute to high-quality catalog and assortment outcomes.

Key Responsibilities:

Create and maintain product data in Wolt’s catalog, including names, descriptions, prices, availability, images, and compliance details.
Ensure product information meets quality and compliance standards across retail offerings.
Create, review, and update partner assortments to reflect in-store offerings.
Work with large datasets in Google Sheets and leverage AI tools to efficiently manage and improve catalog quality.
Upload and manage media content, such as images and logos, to enhance the customer experience.
Collaborate with cross-functional teams (e.g., Product, Account Management, Sales) to improve data quality and processes.
Contribute to process improvements to enhance data accuracy and operational performance.

Our humble expectations

A positive and proactive mindset with strong problem solving skills. Seeing challenges as opportunities and taking ownership of your work.
Customer & quality-centric mindset, with a strong commitment to data accuracy and quality.
Comfortable working in Excel or Google Sheets.
Experience working with large datasets; familiarity with AI tools is a plus.
High attention to detail, ensuring consistency and quality across all product data & content.
Motivated to continuously learn and improve, and comfortable adapting in a fast-paced, dynamic setting.
A team player with a collaborative mindset and ambition to grow with the team & our vision.
Ability to prioritize and manage multiple tasks effectively.
Fluent in Swedish and English, both written and spoken.

Why you’ll love it

🚀Global and growing fast: Be part of a fast-moving scaleup
🤩Ride of a lifetime: Accelerate your career and build your sales skills
💪Instant impact: Take ownership and make a difference
💙Big hearts and small egos: Surround yourself with smart, friendly people

Next steps

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply, make sure to add your CV and get the conversation going!

We will be reviewing applications on an on-going basis. If this sounds like an opportunity you want to pursue, apply today! 💙

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Ready to apply?

Apply to Wolt - English

Wolt - English

View all jobs →

Mass Account Manager, Germany

Wolt - English · Stuttgart, Germany

Apply now

Merchant services Stuttgart, Germany Posted May 7, 2026

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

Unser Mass Account Management Team bildet das Herzstück von Wolts Restaurant-Operations in Deutschland und betreut ein umfangreiches, stetig wachsendes Partnerinnnen-Portfolio. Wir suchen einen Mass Account Managerin, derdie die Verantwortung für den Erfolg einer Vielzahl von Partner*innen übernimmt – durch die Verbesserung ihrer operativen Performance, die Reduzierung von Churn sowie die Skalierung der Nutzung unserer kommerziellen Tools.

Deine Aufgaben

Als Mass Account Manager*in übernimmst du die vollständige Verantwortung für ein großes Restaurant-Portfolio und arbeitest daran, dessen operative Performance durch strategische und skalierbare Maßnahmen zu verbessern.

Du nutzt Daten, um Verbesserungsmöglichkeiten zu identifizieren, Partnerinnen-Churn zu reduzieren und wichtige Hebel wie Deals, Promotions und Ads gezielt voranzutreiben. Diese Rolle eignet sich ideal für Personen, die gerne analytisch arbeiten, Herausforderungen im großen Maßstab lösen und Prozesse entwickeln, die sowohl Wolt als auch unseren Partnerinnen nachhaltiges Wachstum ermöglichen.

Im Arbeitsalltag übernimmst du dabei:

Monitoring zentraler KPIs im Partner*innen-Portfolio (Verfügbarkeit, Aktivitätsrate, Ablehnungsrate)
Führung von Initiativen zur Churn-Reduktion und zur Steigerung des Partner*innenwerts
Konzeption und Durchführung von Kampagnen zur Erhöhung der Nutzung von Ads, Deals und Promotions
Entwicklung von Automatisierungstools, E-Mail-Vorlagen oder Dashboards für interne Teams
Weitergabe von Best Practices sowie Mentoring von Associates
Zusammenarbeit mit anderen Teams zur Lösung von Problemen oder Eskalation von Blockern

Wichtige Kennzahlen / KPIs

Verbesserung der Verfügbarkeit und Aktivitätsrate
Reduzierung der Ablehnungsrate
Erfolgreiche Vermeidung und Rückgewinnung von Churn
Nutzung kommerzieller Tools (Ads, Deals, Promotions)
Datenqualität und Reporting-Genauigkeit

Unsere Erwartungen

3+ Jahre Erfahrung im Account Management, in Partner Operations oder vergleichbaren Growth-Rollen
Fließende Deutsch- und Englischkenntnisse
Ausgeprägte analytische Fähigkeiten sowie ein Prozessoptimierungs-Mindset
Erfahrung in der Steuerung von Performance-Kennzahlen und in der Umsetzung von Initiativen im großen Maßstab
Exzellente Kommunikations- und Stakeholder-Management-Fähigkeiten
Bachelor- oder Masterabschluss in Business, Analytics oder einem verwandten Bereich

Bevorzugte Qualifikationen

Erfahrung mit BI-Tools (Looker, Tableau, Power BI)
Hintergrund in Marktplätzen, SaaS oder Food-Delivery-Plattformen

Was wir bieten

Dynamisches Umfeld: Arbeiten in einem schnell wachsenden Tech-Unternehmen mit Startup-Mentalität
Impact: Die Möglichkeit, maßgeblich zum Wachstum und Erfolg unserer Restaurantpartner*innen beizutragen
Teamkultur: Ein unterstützendes, inklusives Umfeld, das Innovation und kontinuierliche Verbesserung fördert
Weiterentwicklung: Vielfältige persönliche und berufliche Entwicklungsmöglichkeiten in einem globalen Unternehmen
Benefits: Rabatt auf Wolt-Bestellungen, kostenlose Getränke, Kaffee und Obst im Büro, Zuschuss zur Urban Sports Club Mitgliedschaft
Arbeitszeiten: Flexible Arbeitszeitregelung + 30 Tage bezahlter Urlaub

Nächste Schritte

Kennenlerngespräch (Einführung: Du über Wolt und Wolt über dich)
Gespräch mit deiner potenziellen Führungskraft
Assignment: Zeige uns, warum du die beste Besetzung für diese Rolle bist!

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Ready to apply?

Apply to Wolt - English

Wolt - English

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Data Processing Specialist

Wolt - English · Berlin, Germany

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Merchant services Berlin, Germany Posted May 7, 2026

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

Are you detail-oriented and have great communication skills? Do you love working in a cross-functional environment and solving problems?
Our Merchant Services team lies at the heart of Wolt, ensuring that we set all of our merchants up for success by providing a seamless onboarding, menu, and catalog experience. As Wolt continues to grow in both scale and scope of offerings, the strength of our content management and catalog operations must expand with it.

We are looking for a Data Processing Specialist for Content & Catalog team who will oversee the day-to-day operations of menu and catalog. You’ll ensure that product information on Wolt’s platform adheres to the highest standards of accuracy and compliance. As a catalog expert, you’ll work cross-functionally to improve processes, drive compliance, and ensure our menus and catalogs are engaging and up to date.

You’re excited about this opportunity because you will…

Ensure that Wolt retail (grocery) offering is compliant and accurate
Manage the content and quality of Wolt Germany’s product catalog for both Retail and Restaurants. Offerings are drafted quickly, in bulk and correctly
Oversee rapid and accurate creation and update of the retail assortments.
Create, refine and improve bulk data processing automations.
Collaborate with cross-functional teams, including Product, Compliance & Onboarding.

What we offer

Cool office in the heart of Berlin
Independent work in a dynamic, international team
A fast-growing tech company with many career opportunities
Attractive salary package
Discounts on Wolt orders
Various soft drinks, coffee, and fruits in the office
Weekly (virtual) all-hands meetings and regular team events
Flexible working hours policy + 30 days of paid vacation

Qualifications

Fluent in German (spoken and written) and English - any other language is a plus.
You have a positive attitude and an entrepreneurial spirit
You are a problem-solver - you enjoy diagnosing issues and developing creative approaches to solve challenges
You have a strong technical skill - you have some Python / Javascript experience, good command of excel, and experience working with large data sets. SQL and Browser automations are a plus. Graduates welcome!
You are customer-centric - you have a customer-first mentality, are effective at working with people with varying degrees of technical ability
You are comfortable working in fast-paced and demanding environments
Understanding of LMIV (Lebensmittel-Informationsverordnung): Strong knowledge of food labeling laws and regulations in Germany, particularly for grocery items.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Ready to apply?

Apply to Wolt - English

Wolt - English

View all jobs →

Merchant Services Associate, Astana

Wolt - English · Astana, Kazakhstan

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Merchant services Astana, Kazakhstan Posted May 7, 2026

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

As we are growing rapidly, we are recruiting an Merchant Service Associate to support our merchant partners and ensure the best possible partnership along their journey with Wolt. As a Merchant Service Associate, you will act as a key communicator between our operations team and merchant partners in order to ensure optimal success. As well as defining and shaping our Merchant support to take it to new heights. The role is based in Astana.

What you’ll be doing

Day-to-day in this role you’ll:

Building relationships with our partners by training them on using our systems and keeping them informed of any updates.
Ensuring our partners meets the highest Wolt service standards by conducting frequent quality and satisfaction checks.
Helping develop our partners and their businesses by leveraging collected user data.
Maintaining the accuracy and brand consistency of our menu platform, including text and visuals.
Resolving operational tasks of our partners to ensure smooth operations.
Monitoring tasks, cases coming from partners.
Assisting the Account management team with mass communication with our partners.

Our humble expectations

Excellent interpersonal skills, as you will be working with various partners and teams.
Experience in customer support and account management is a plus.
A structured, detail-oriented, service-oriented approach, with strong decision-making and problem-solving abilities.
Fluency in Kazakh and Russian, with the ability to work in English.

What we offer

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going! Please make sure to submit your application in English.

🌍 Independent work in a dynamic, international team
🩺 Medical Insurance and strengthened sick leaves
🚀 Career growth
💙 Employee Assistance Program - therapy and wellbeing
% Discount on your Wolt orders
🧑‍🎓 Wolt-wide training programs
🎉 Team budgets
🍊 Fruits and drinks at the office

Next steps

If you are excited about working in a high-growth environment, taking ownership, and being the key player in maintaining integrations and expanding the more technical aspects of our local organization, then click below to apply and get the conversation going!

We will be accepting & reviewing applications till April 25th. If this sounds like an opportunity you want to pursue, apply today!

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Ready to apply?

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Merchant Operations Associate

Wolt - English · Reykjavik, Iceland

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Merchant services Reykjavik, Iceland Posted May 7, 2026

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

Wolt is a Finnish technology company and until recently, we’ve been best known for our food delivery platform. On our mobile app or website, customers can order their favorite meals from our restaurant partners, and either pick their food up or have it delivered by our courier partners.

However, food delivery was just the start. We don’t want to just satisfy our customers’ hunger but to deliver a wide variety of products and expand our platform to some cool retail shops, supermarkets, flowers, toys and other exciting products, all referred to as Retail.

As a Merchant Operations Associate, you will be working with both restaurants and retail partners (merchants). To successfully run their Wolt-business, our merchants need our help on a daily basis when it comes to updating their menu/assortment, as well as making sure that all Wolt-equipment is functional.

As such, your primary tasks will be to make sure that menu assortments are updated in a timely and precise manner, as well as helping out our partners directly over the phone, if their hardware malfunctions. We want to make the partnership with Wolt as easy as possible for our merchants, but also guide them continuously toward self-service while giving them the necessary information/tools to avoid any future problems! Much of your work will be focused on volume and quantity and we hope you are interested in raising the bar, and continuously challenge yourself in terms of efficiency!

To sum everything up, you will be our foremost expert when it comes to menus and Wolt-equipment, and you will be an important part of setting the highest standards in both quality and efficiency. Your role will be an instrumental part of creating great business relationships with our merchants together with your fellow Wolt’ers!

What you’ll be doing

Successfully onboard venues onto the Wolt platform and ensure an optimal and speedy process at all times
Responsible for creating, updating and maintaining menus/assortments for all active merchant partners on the Wolt platform, and making sure that both text and visuals reflect the Wolt brand.
Successfully handle support and troubleshooting in all matters related to gear and equipment in order to ensure optimal operational performance.
Continuously guiding merchants toward self-service, educating them on “how things work”, and showing them the best way forward in their collaboration with Wolt when it comes to their assortments.
Sharing best practices amongst the team and challenging the status quo.

Our humble expectations

Fluent in Icelandic and English to be able to both communicate with partners, and create the product selections in the local language and English.
Tech-savvy’ness and the ability to quickly learn and adapt to new tools will help you greatly in the role.
Experience with Excel/Google Sheets will be a strong advantage.
Excellent communication skills in both writing and on the phone.
Experience from a similar role in support is a plus.
Structured, detailed and service-oriented.
Self-starter with a ''can-do'' attitude and a drive to continuously improve on your own processes while raising the bar.

What we offer

🏋️‍♂️ Growth opportunities in Wolt
😎 Cool office in the heart of Reykjavik near public transport
💻 MacBook, iPhone and company-paid subscription plan
🥗 Lunch plan, free office snacks, coffee and tea, and discounts on Wolt
🩹 Healthy insurance
🧑‍🤝‍🧑 Social gatherings

Next steps

If you are excited about working in a high-growth environment, taking ownership, and being part of an ambitious and fun team, then click below to apply and get the conversation going!

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Ready to apply?

Apply to Wolt - English

Wolt - English

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Merchant Services Associate

Wolt - English · Belgrade, Serbia

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Merchant services Belgrade, Serbia Posted May 7, 2026

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

At Wolt, you can grow your sales career with a fun and fast-scaling global business. Part of the DoorDash team, we’re building a global logistics platform that can deliver (almost) everything in your city, to your door in minutes. Today, our products are used by 55+ million registered users who can now order from 200,000+ restaurants and retail stores across 30+ countries around the world.

Our Sales teams create and build our relationships with merchants. Together, we’ve helped big brands, local stores and neighborhood restaurants do over €15 billion’s worth of business through our platform. We’re constantly launching new cities and products, so there are always new opportunities to expand your skills and progress your career.

Join us in our office in Belgrade and be part of the growth!

What you’ll be doing

As Merchant Services Associate, you’ll play a vital role in supporting our merchant partners throughout their journey with Wolt. You will be the bridge between our operations team and our partners, ensuring smooth collaboration, top-quality service, and continuous development opportunities. This role is an exciting mix of partner support, process management, and business growth.

Day-to-day in this role you’ll:

Build strong relationships with partners by training them on how to use our systems and keeping them updated on improvements
Ensure partners reach the highest service standards by conducting frequent quality and satisfaction checks, along with daily support on frequent questions.
Support partner business growth by analyzing and sharing data insights
Manage and update partner menus and visuals to ensure alignment with the Wolt brand
Assist the team with project work and have the opportunity to lead projects on your own
Assist the Account Management team with urgent cases as needed
Share best practices across different teams to improve processes and support

Our humble expectations

Have the charm, empathy and honesty to build strong relationships.
Are used to high-performance, high-expectation cultures and working with a team.
Take a hands-on, proactive approach to getting stuff done and seeing things through.
Have fluent and persuasive written and spoken communication skills in English and Serbian.
Are entrepreneurial, innovative, and good at solving problems.
Can adapt quickly in a rapidly changing market.
Have around 1 year of customer support or partner operations experience.

Why you’ll love it

🚀Global and growing fast: Be part of a fast-moving scaleup
🤩Ride of a lifetime: Accelerate your career and build your sales skills
💪Instant impact: Take ownership and make a difference
💙Big hearts and small egos: Surround yourself with smart, friendly people

Next steps

If this sounds like an opportunity you want to pursue, apply today! 💙

We will be reviewing applications on an on-going basis. If this sounds like an opportunity you want to pursue, apply today! 💙

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Ready to apply?

Apply to Wolt - English

Wolt - English

View all jobs →

Merchant Operations Associate - Merchant Experience

Wolt - English · Copenhagen, Denmark

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Merchant services Copenhagen, Denmark Posted May 7, 2026

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

About the Role

As a Merchant Operations Associate, you’ll help improve the day-to-day experience for our merchant partners. Your main focus will be keeping menus accurate and up to date, and supporting merchants with any issues related to equipment or content. You’ll work closely with internal teams to solve problems quickly and make sure everything runs smoothly on the platform. You’ll also help spot recurring issues and suggest simple improvements.

This role is well suited for someone with 2+ years of support or contact centre experience who is comfortable responding fast, handling large data sets, operational complexity, spotting patterns, and driving improvements across workflows.

What you’ll be doing

Create, update, and maintain menus for merchant partners
Ensure menu content is accurate and meets quality standards
Support and troubleshoot issues related to equipment and tools
Guide merchants on how to use self-service tools
Work with internal teams to solve issues and improve processes
Help identify recurring problems and suggest improvements

Our humble expectations

2+ years of experience in support, operations, or similar roles
Strong attention to detail and structured way of working
Comfortable using different systems and tools
Good problem-solving skills
Clear communication skills, both written and spoken
Fluent in Danish and English

Nice to haves:

Experience with CRM or ticketing tools
Basic Excel or Google Sheets skills
Background in food, hospitality, or marketplaces
Additional languages (e.g. Arabic, Turkish, Persian)

What we offer

😎 Cool office in Copenhagen near public transport. Flexible working environment.
💻 MacBook, iPhone and company-paid subscription plan
🥗 Lunch plan, free office snacks, coffee and tea, and discounts on Wolt
🩹 Health insurance
🧑‍🤝‍🧑 Social gatherings

Why you’ll love it

🚀 Global and growing fast: Be part of a fast-moving scaleup
🤩 Meaningful work: Improve the everyday experience for merchants
💪 Ownership: Take responsibility for processes and improvements
💙 Great team: Work with supportive and driven colleagues

Next steps

If you are excited about working in a high-growth environment, taking ownership, and being part of an ambitious and fun team, then click below to apply and get the conversation going!

We review applications on an ongoing basis.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Ready to apply?

Apply to Wolt - English

Wolt - English

View all jobs →

Merchant Operations Associate – Complex Escalations, Part-time

Wolt - English · Copenhagen, Denmark

Apply now

Merchant services Copenhagen, Denmark Posted May 7, 2026

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

About the Role

As a Merchant Operations Associate (part-time), you’ll handle more complex merchant cases escalated from Support and internal teams. These can include topics like ownership changes, contracts, payments, or offboarding. You’ll investigate each case, speak with merchants when needed, and make clear decisions that balance merchant experience with Wolt’s policies. You’ll also work closely with other teams to find the right solutions.

This role suits someone with a few years of experience who is confident handling complex issues and difficult conversations.

What you’ll be doing

Handle and resolve complex merchant cases
Investigate issues using data, systems, and internal notes
Contact merchants when needed to clarify situations
Make clear, well-documented decisions
Work with teams like Finance, Sales, and Support
Identify process improvements and recurring issues
Help improve workflows and ways of working

Our humble expectations

A few years of experience in support or similar roles
Experience handling complex or sensitive cases
Strong problem-solving and decision-making skills
Comfortable working with systems and data
Clear and confident communication skills
Fluent in Danish and English

What we offer

😎 Cool office in Copenhagen near public transport. Flexible, part‑time hours with meaningful ownership of complex, high‑impact cases.
💻 MacBook, iPhone and company-paid subscription plan
🥗 Lunch plan, free office snacks, coffee and tea, and discounts on Wolt
🩹 Health insurance
🧑‍🤝‍🧑 Social gatherings

Why you’ll love it

🚀Global and growing fast: Be part of a fast-moving scaleup
🤩Ride of a lifetime: Accelerate your career and build your sales skills
💪Instant impact: Take ownership and make a difference
💙Big hearts and small egos: Surround yourself with smart, friendly people

Next steps

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply, make sure to add your CV and get the conversation going!

We will be reviewing applications on an on-going basis. If this sounds like an opportunity you want to pursue, apply today! 💙

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Ready to apply?

Apply to Wolt - English

Wolt - English

View all jobs →

Mass Account Manager

Wolt - English · Frankfurt am Main, Germany

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Merchant services Frankfurt am Main, Germany Posted May 7, 2026

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

Unser Mass Account Management Team bildet das Herzstück von Wolts Restaurant-Operations in Deutschland und betreut ein umfangreiches, stetig wachsendes Partnerinnnen-Portfolio. Wir suchen einen Mass Account Managerin, derdie die Verantwortung für den Erfolg einer Vielzahl von Partner*innen übernimmt – durch die Verbesserung ihrer operativen Performance, die Reduzierung von Churn sowie die Skalierung der Nutzung unserer kommerziellen Tools.

Deine Aufgaben

Als Mass Account Manager*in übernimmst du die vollständige Verantwortung für ein großes Restaurant-Portfolio und arbeitest daran, dessen operative Performance durch strategische und skalierbare Maßnahmen zu verbessern.

Du nutzt Daten, um Verbesserungsmöglichkeiten zu identifizieren, Partnerinnen-Churn zu reduzieren und wichtige Hebel wie Deals, Promotions und Ads gezielt voranzutreiben. Diese Rolle eignet sich ideal für Personen, die gerne analytisch arbeiten, Herausforderungen im großen Maßstab lösen und Prozesse entwickeln, die sowohl Wolt als auch unseren Partnerinnen nachhaltiges Wachstum ermöglichen.

Im Arbeitsalltag übernimmst du dabei:

Monitoring zentraler KPIs im Partner*innen-Portfolio (Verfügbarkeit, Aktivitätsrate, Ablehnungsrate)
Führung von Initiativen zur Churn-Reduktion und zur Steigerung des Partner*innenwerts
Konzeption und Durchführung von Kampagnen zur Erhöhung der Nutzung von Ads, Deals und Promotions
Entwicklung von Automatisierungstools, E-Mail-Vorlagen oder Dashboards für interne Teams
Weitergabe von Best Practices sowie Mentoring von Associates
Zusammenarbeit mit anderen Teams zur Lösung von Problemen oder Eskalation von Blockern

Wichtige Kennzahlen / KPIs

Verbesserung der Verfügbarkeit und Aktivitätsrate
Reduzierung der Ablehnungsrate
Erfolgreiche Vermeidung und Rückgewinnung von Churn
Nutzung kommerzieller Tools (Ads, Deals, Promotions)
Datenqualität und Reporting-Genauigkeit

Unsere Erwartungen

3+ Jahre Erfahrung im Account Management, in Partner Operations oder vergleichbaren Growth-Rollen
Fließende Deutsch- und Englischkenntnisse
Ausgeprägte analytische Fähigkeiten sowie ein Prozessoptimierungs-Mindset
Erfahrung in der Steuerung von Performance-Kennzahlen und in der Umsetzung von Initiativen im großen Maßstab
Exzellente Kommunikations- und Stakeholder-Management-Fähigkeiten
Bachelor- oder Masterabschluss in Business, Analytics oder einem verwandten Bereich

Bevorzugte Qualifikationen

Erfahrung mit BI-Tools (Looker, Tableau, Power BI)
Hintergrund in Marktplätzen, SaaS oder Food-Delivery-Plattformen

Was wir bieten

Dynamisches Umfeld: Arbeiten in einem schnell wachsenden Tech-Unternehmen mit Startup-Mentalität
Impact: Die Möglichkeit, maßgeblich zum Wachstum und Erfolg unserer Restaurantpartner*innen beizutragen
Teamkultur: Ein unterstützendes, inklusives Umfeld, das Innovation und kontinuierliche Verbesserung fördert
Weiterentwicklung: Vielfältige persönliche und berufliche Entwicklungsmöglichkeiten in einem globalen Unternehmen
Benefits: Rabatt auf Wolt-Bestellungen, kostenlose Getränke, Kaffee und Obst im Büro, Zuschuss zur Urban Sports Club Mitgliedschaft
Arbeitszeiten: Flexible Arbeitszeitregelung + 30 Tage bezahlter Urlaub

Nächste Schritte

Kennenlerngespräch (Einführung: Du über Wolt und Wolt über dich)
Gespräch mit deiner potenziellen Führungskraft
Assignment: Zeige uns, warum du die beste Besetzung für diese Rolle bist!

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Ready to apply?

Apply to Wolt - English

Wolt - English

View all jobs →

Mass Account Manager (m/w/d)

Wolt - English · Munich, Germany

Apply now

Merchant services München, Germany Posted May 7, 2026

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

Unser Mass Account Management Team bildet das Herzstück von Wolts Restaurant-Operations in Deutschland und betreut ein umfangreiches, stetig wachsendes Partnerportfolio. Wir suchen eine Person im Mass Account Management, die die Verantwortung für den Erfolg einer Vielzahl von Partnern übernimmt – durch die Verbesserung ihrer operativen Performance, die Reduzierung von Churn sowie die Skalierung der Nutzung unserer kommerziellen Tools.

Deine Aufgaben

Als Mass Account Manager übernimmst du die vollständige Verantwortung für ein großes Restaurant Portfolio und arbeitest daran, dessen operative Performance durch strategische und skalierbare Maßnahmen zu verbessern.

Du nutzt Daten, um Verbesserungsmöglichkeiten zu identifizieren, Partner-Churn zu reduzieren und wichtige Hebel wie Deals, Promotions und Ads gezielt voranzutreiben. Diese Rolle eignet sich ideal für Personen, die gerne analytisch arbeiten, Herausforderungen im großen Maßstab lösen und Prozesse entwickeln, die sowohl Wolt als auch unseren Partnern nachhaltiges Wachstum ermöglichen.

Im Arbeitsalltag übernimmst du dabei:

Monitoring zentraler KPIs im Partner Portfolio (Verfügbarkeit, Aktivitätsrate, Ablehnungsrate)
Führung von Initiativen zur Churn-Reduktion und zur Steigerung des Partnerwerts
Konzeption und Durchführung von Kampagnen zur Erhöhung der Nutzung von Ads, Deals und Promotions
Entwicklung von Automatisierungstools, E-Mail-Vorlagen oder Dashboards für interne Teams
Weitergabe von Best Practices sowie Mentoring von Associates
Zusammenarbeit mit anderen Teams zur Lösung von Problemen oder Eskalation von Blockern

Wichtige Kennzahlen / KPIs

Verbesserung der Verfügbarkeit und Aktivitätsrate
Reduzierung der Ablehnungsrate
Erfolgreiche Vermeidung und Rückgewinnung von Churn
Nutzung kommerzieller Tools (Ads, Deals, Promotions)
Datenqualität und Reporting-Genauigkeit

Unsere Erwartungen

3+ Jahre Erfahrung im Account Management, in Partner Operations oder vergleichbaren Growth-Rollen
Fließende Deutsch- und Englischkenntnisse
Ausgeprägte analytische Fähigkeiten sowie ein Prozessoptimierungs-Mindset
Erfahrung in der Steuerung von Performance-Kennzahlen und in der Umsetzung von Initiativen im großen Maßstab
Exzellente Kommunikations- und Stakeholder-Management-Fähigkeiten
Bachelor- oder Masterabschluss in Business, Analytics oder einem verwandten Bereich

Bevorzugte Qualifikationen

Erfahrung mit BI-Tools (Looker, Tableau, Power BI)
Hintergrund in Marktplätzen, SaaS oder Food-Delivery-Plattformen

Was wir bieten

Dynamisches Umfeld: Arbeiten in einem schnell wachsenden Tech-Unternehmen mit Startup-Mentalität
Impact: Die Möglichkeit, maßgeblich zum Wachstum und Erfolg unserer Restaurantpartner beizutragen
Teamkultur: Ein unterstützendes, inklusives Umfeld, das Innovation und kontinuierliche Verbesserung fördert
Weiterentwicklung: Vielfältige persönliche und berufliche Entwicklungsmöglichkeiten in einem globalen Unternehmen
Benefits: Rabatt auf Wolt-Bestellungen, kostenlose Getränke, Kaffee und Obst im Büro, Zuschuss zur Urban Sports Club Mitgliedschaft
Arbeitszeiten: Flexible Arbeitszeitregelung + 30 Tage bezahlter Urlaub

Nächste Schritte

Kennenlerngespräch (Einführung: Du über Wolt und Wolt über dich)
Gespräch mit deiner potenziellen Führungskraft
Assignment: Zeige uns, warum du die beste Besetzung für diese Rolle bist!

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Ready to apply?

Apply to Wolt - English

Wolt - English

View all jobs →

Post-Onboarding Success Specialist (Fixed-Term Contract)

Wolt - English · Frankfurt, Germany

Apply now

Merchant services Frankfurt am Main, Germany Posted May 7, 2026

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

Our Merchant Services team lies at the heart and soul of Wolt, ensuring that we set all of our merchants up for success by providing a seamless experience for them. We are currently looking for a team member for our newly established department of Post Activation. This department ensures that newly onboarded restaurants to the Wolt platform perform well. It includes assisting partners with proper equipment training, guiding them on order acceptance improvement as well as outside the box thinking - how else can we make sure that our partners are performing excellently?

What you’ll be doing

We are looking for a proactive team member to analyze partner performance data, track improvement workflows in Monday.com, and deliver in-person training to newly onboarded restaurant partners. This role involves clear communication across written and verbal channels, close collaboration with cross-functional teams, and continuous refinement of partner coaching and support strategies. This is a fixed-term contract for maternity leave for 2 years.

Day-to-day in this role you’ll:

Analyze partner performance data and act on key performance indicators to make sure partner performance can be improved.
Monitor multiple workflows of partner performance improvement and track progress through Monday.com.
Visit newly onboarded restaurant partners and provide in person training for hardware and app usage
Proactively reach out to partners in order to solve issues, whether it is written or verbal communication.
Experience working with cross-functional teams and able to formulate requests and tasks clearly
Polish and improve on approaches on partner & vendor communication, coaching and training.

Our humble expectations*

You have experience with partner support or communication heavy job.
You have an overall positive demeanor with a good amount of patience.
You have excellent organizational skills, able to multitask and track progress of numerous open tickets on the basis of multiple workflows
You are an Outstanding communicator in German and English, both verbal and written.
You have a keen eye for detail - every small one counts!
You are an outside of the box thinker - ready to propose relevant solutions to issues and creatively approach workflow improvement.
Experience in gastronomy or the food industry is a plus.
Experience with Google Suite is a plus

What we offer

🌍 Flexible & supportive work culture — enjoy generous 30‑day PTO, remote/hybrid work options, flexible hours, and an employee assistance program focused on mental health ambitionbox.com+11himalayas.app+11careers.wolt.com+11.
💻 Best-in-class tools & home-office setup — get equipped with a MacBook, trackpad, and a budget to set up your remote workspace himalayas.app.
💰 Equity & competitive compensation — receive meaningful Wolt equity as part of your total rewards package builtin.com+11himalayas.app+11glassdoor.co.uk+11.
🤝 Inclusive, autonomous environment — thrive in a no-politics culture that values ownership, learning, and respectful collaboration careers.wolt.com.
🚀 Career growth & continuous development — build more, learn more, and ship more in a fast‑paced company with countless opportunities across 500+ cities and 30+ countries

Next steps*

Once you apply, our team will review your application. If selected, you’ll be invited to a recruiter screening call followed by a conversation with the hiring manager. Successful candidates will then receive a short assignment to complete as part of the evaluation process.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

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Deals & Promotions Program Manager

Wolt - English · Berlin, Germany

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Merchant services Berlin, Germany Posted May 7, 2026

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

Role background

At Wolt, we're committed to ensuring the success of our Merchant Partners while delivering exceptional value to our consumers. We're seeking a proactive and organized Deals Program Manager to optimize our Restaurant Promotions and Deals process. In this pivotal role, you will streamline operations, manage campaigns, and foster collaborations with internal and external stakeholders. As our business expands, the need for a dedicated team member to innovate and optimize our deals framework becomes integral to our sustained success.

You’re excited about this opportunity because you will…

Own planning and execution of local and countrywide discount campaigns
First point of contact for promo/campaign related topics for account management organisation
Joined ownership of in-App visibility with marketing
DRI for platformwide promo campaigns (internal stakeholder management, preparing and communicating promo campaign briefs, lead list creation, progress tracking + post campaign analysis)
Formulating Data based promo recommendations and guidelines to be shared in pitch decks + performance review
Ensure Promotions are effectively shown in our Discovery page
Experiment with automated mails to streamline communication processes
Develop campaign frameworks for monthly promotions, design relevant acquisition strategies, and act as a liaison between Marketing and Account Management teams
Collaborate with Product Teams to refine and enhance the deals process.
Provide feedback, perform quality checks, and execute various deals experiments to drive innovation

Qualifications:

Experience in project management, operations, or a similar role with a focus on process optimization.
Proficiency in project management tools like Monday.com or similar platforms.
Strong problem-solving skills, attention to detail, and a service-oriented approach.
Excellent communication skills and the ability to work efficiently with tight deadlines.
Strong presentation skills
Fluency in English; B1 level German or higher
Knowledge or previous exposure to analytical dashboards (ex. Looker, Power BI) or data-driven decision-making
Advanced Microsoft Excel / Google Sheets knowledge

What we offer:

Independent work in a dynamic, international team
A fast-growing tech company with many career opportunities
Flexible working hours policy + 30 days of paid vacation
Cool office in the heart of Berlin
Discount on Wolt orders
Modern work equipment
Various soft drinks, coffee and fruits in the office
Urban Sports Club membership subsidy
BVG job ticket subsidy
Weekly all-hands meetings and regular team events

Additional information:

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely fun team, then click below to apply and get the conversation going!

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Ready to apply?

Apply to Wolt - English

Wolt - English

View all jobs →