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Mass Account Management Executive

Wolt - English · Hamburg, Germany

Merchant services Hamburg, Germany Posted May 7, 2026

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

Bei Wolt setzen wir uns dafür ein, das lokale Leben besser zu machen – für unsere Kundinnen ebenso wie für unsere Partner. In Deutschland betreut unser Mass Account Management (MAM) Team tausende Restaurantpartner im ganzen Land. Jetzt suchen wir einen Mass Account Management Executive, um gemeinsam den operativen Erfolg dieser Partner im großen Maßstab weiterzuentwickeln.

Deine Aufgaben

Als Mass Account Management Executive spielst du eine wichtige Rolle dabei, den operativen Erfolg unserer Restaurantpartner skalierbar zu verbessern. Du bist Teil eines Teams, das sicherstellt, dass tausende Restaurants aktiv, verfügbar und mit den kommerziellen Tools von Wolt engagiert bleiben. Mithilfe von Daten, klaren Strukturen und skalierbarer Kommunikation unterstützt du unsere Partner dabei, ihre Performance zu verbessern, neue Funktionen wie Promotions und Ads zu nutzen und so zum Wachstum von Wolt beizutragen – bei gleichzeitig hoher Datenqualität und verlässlichen Portfolio-Daten.

Dein Arbeitsalltag umfasst:

Steuerung und Optimierung der operativen Gesundheit und Performance eines großen Restaurantportfolios
Monitoring und Verbesserung zentraler KPIs wie Verfügbarkeit, Aktivitätsrate, Ablehnungsrate und Churn
Konzeption und Umsetzung von Initiativen zur Steigerung der Nutzung von Promotions, Deals und Ads
Sicherstellung einer hohen Datenqualität sowie korrektem und verlässlichem Reporting
Unterstützung bei Kampagnen-Rollouts und Skalierung bewährter Best Practices über das gesamte Portfolio hinweg
Enge, funktionsübergreifende Zusammenarbeit mit anderen Teams

Unsere Erwartungen

1–2 Jahre Berufserfahrung in Operations-, Commercial- oder Support-Rollen
Sehr gute Deutsch- und Englischkenntnisse in Wort und Schrift
Sicherer Umgang mit Excel/Google Sheets sowie CRM-Systemen
Ausgeprägtes Verantwortungsbewusstsein, strukturierte Arbeitsweise und hohe Detailgenauigkeit
Analytische Denkweise und Motivation, Prozesse kontinuierlich zu verbessern

Was wir bieten

Eine Rolle mit direktem Einfluss auf den Erfolg unserer Partner und das Kund*innenerlebnis
Eigenverantwortliches Arbeiten in einem dynamischen, internationalen Team
Ein schnell wachsendes Tech-Unternehmen mit vielfältigen Karriere- und Entwicklungsmöglichkeiten
Attraktives Vergütungspaket
Modernes Büro im Herzen von Hamburg
Rabatt auf Wolt-Bestellungen
Moderne Arbeitsausstattung
Kostenlose Softdrinks, Kaffee und Obst im Büro
Zuschuss zur Urban Sports Club Mitgliedschaft
Zuschuss zum Deutschlandticket
Wöchentliche All-Hands-Meetings und regelmäßige Team-Events
Flexible Arbeitszeiten sowie 30 Tage bezahlten Urlaub

Nächste Schritte

Wenn du Lust hast, in einem stark wachsenden Umfeld Verantwortung zu übernehmen und Teil eines äußerst ambitionierten Teams zu werden, dann bewirb dich jetzt und starte mit uns das Gespräch.

Wir prüfen Bewerbungen fortlaufend und melden uns bei Kandidat*innen, deren Profile besonders gut passen. Der Auswahlprozess umfasst ein erstes Gespräch mit unserem Talent-Acquisition-Team, Interviews mit der Führungskraft sowie eine abschließende praktische Case-Study-Runde.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

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Global Revenue Strategy & Operations Manager

Wolt - English · Berlin, Germany; Cologne, Germany; Frankfurt am Main, Germany; Hamburg, Germany; Munich, Germany

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Global Merchant Strategy and Operations Frankfurt am Main, Germany Berlin, Germany Cologne, Germany Hamburg, Germany Munich, Germany Posted May 7, 2026

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

What you’ll be doing

As Revenue Strategy & Operations Manager, you will play a key role in improving commercial execution, operational structure, and cross-functional alignment across a fast-moving regional business. You will work closely with senior commercial leaders and partner teams to translate strategic priorities into clear plans, scalable processes, and measurable outcomes.

This role is ideal for someone who enjoys solving ambiguous business problems, creating structure, driving execution across multiple stakeholders, and improving how teams operate at scale.

Your responsibilities will include:

Partnering with regional commercial leadership on strategic and operational topics requiring problem solving, prioritisation, communication, and execution.
Supporting alignment across Sales, Revenue Operations, Analytics, Account Management, Merchant Operations, Onboarding, and other cross-functional teams.
Helping translate business priorities into clear workstreams, ownership models, timelines, and deliverables.
Improving coordination across markets to strengthen focus, prioritisation, and execution quality.
Supporting planning and execution on emerging business needs, commercial priorities, and high-impact operational initiatives.
Preparing leadership materials, frameworks, recommendations, and communication plans to support decision-making and local execution.
Driving improvements in sales and operations support for new verticals, including clearer ownership, better coordination, and stronger follow-through.
Working with onboarding and merchant-facing teams to improve backlog prioritisation, follow-up, and conversion into live outcomes.
Supporting merchant performance initiatives, including churn reduction, merchant development, activity improvements, content quality, and broader operational improvement efforts.
Coordinating product enablement initiatives and helping commercial and operational teams adopt new tools, processes, and ways of working.
Building scalable operating foundations through SOPs, enablement materials, training, onboarding support, reporting improvements, and collaboration with analytics teams.
Providing focused support on new vertical and merchant-related topics, ensuring visibility, coordination, and execution across relevant teams.
Identifying capacity gaps, execution risks, and operational bottlenecks early, and proactively proposing practical solutions.
Turning ambiguous or fast-moving topics into clear priorities, action plans, and next steps for leadership and local teams.

Key focus areas

Strategic support to commercial leadership
Act as a trusted partner to regional commercial leaders on topics requiring structured thinking, sound judgment, alignment, and rapid execution.
Regional coordination and execution
Create stronger structure, governance, and follow-up across regional priorities, helping local teams focus on execution and business impact.
Backlog and merchant performance improvement
Work closely with onboarding, sales, and merchant-facing teams to improve backlog conversion, reduce churn, strengthen merchant performance, and execute key operational levers.
Product and operational enablement
Support the rollout and adoption of product-related initiatives, while strengthening scalable operating foundations through SOPs, training, onboarding, reporting, and analytics collaboration.
New verticals support and ownership
Provide structure, coordination, and follow-through for new vertical sales and operations topics, helping close ownership gaps and improve execution across markets.

Our expectations

Strong experience in Revenue Operations, Sales Strategy, Business Operations, Consulting, Commercial Operations, or a similar role.
Proven ability to partner with senior stakeholders on complex topics requiring structure, prioritisation, and alignment.
Experience driving cross-functional coordination across multiple teams in a fast-paced environment.
Strong planning and communication skills, with the ability to turn complexity into clear actions and practical next steps.
Comfortable working across both strategic and operational topics, from high-level problem solving to hands-on execution.
Strong stakeholder management skills, with the confidence to guide discussions, challenge constructively, and drive alignment.
Experience supporting regional, multi-market, or matrixed commercial organisations is a strong plus.
Ability to work independently, move quickly, and maintain clarity in situations with limited structure or evolving priorities.
Analytical mindset, with the ability to use data and business context to support recommendations and decision-making.
Strong written and verbal communication skills in English.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Ready to apply?

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Grocery Associate

Wolt - English · Hamburg, Germany

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Order Fulfillment Hamburg, Germany Posted May 7, 2026

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

Calling all team-players - are you looking for a flexible job that could shape the future of retail? If so, then let’s talk!

We are looking for part-time and full-time Grocery Associates to join our Wolt Market team in Hamburg! 🤩

What you’ll be doing

Taking in orders through our Merchant app
Picking and packing groceries, and handing them to customers and courier partners
Unloading food and supplies that we receive from vendors
Managing our internal systems which include precise information about nutrients and allergens
Maintaining order and cleanliness of the store

You are proactive and a fast learner with the ability to multitask
Flexibility with working in shifts in the mornings, evenings and nights, including weekends and public holidays
Experience from working in a grocery store is an advantage!
You are fluent in English. Fluency in German is a plus!
You have the right to work in Germany

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!

We will be reviewing applications on a n on-going basis, so send through your application along with your CV as soon as possible!

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Ready to apply?

Apply to Wolt - English

Wolt - English

View all jobs →

Grocery Shift Lead

Wolt - English · Hamburg, Germany

Apply now

Order Fulfillment Hamburg, Germany Posted May 7, 2026

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

Wolt is a technology company that makes it incredibly easy to discover and get the best restaurants, grocery stores and other local shops delivered to home or to the office. Our local commerce platform makes it easy for customers to order whatever they need on one app, for merchants to make additional sales, and for couriers to make meaningful earnings flexibly. To enable this, Wolt develops a wide range of technologies from local commerce platform to retail software and financial solutions, as well as operates its own grocery stores under the brand Wolt Market. Wolt was founded in 2014 and joined forces with DoorDash in 2022. DoorDash operates in 27 countries today, 23 of which are with the Wolt product and brand.

So, why work at Wolt?

At Wolt, we’re about getting things done.

You’ll probably enjoy it here if you like taking ownership, developing yourself and being around friendly, humble and ambitious people.

We work hard to make cities into better places, and it’s pretty cool seeing us grow every week. If you’re passionate about building things that just… work, Wolt might be for you.

Our Commitment to Diversity, Equity & Inclusion

We want to have all sorts of people in our team – people like you and me, and people different from you and me. To be able to work with diverse teammates – when it comes to gender, age, ethnicity, life background, sexual orientation, political views, religion, or any other personal trait – we consciously aim to offer equal opportunity for everyone to work with us. This is because we believe diverse teams make the most thought-through decisions and build things in the most inclusive way.

Join us today to build Wolt together.

Are you an experienced Grocery Associate, or do you have valuable experience in another grocery store? Do you have the ability to lead a team and inspire a high-quality standard of service? If this sounds like you, then we’d love to chat! 🤩

We’re looking for a Shift Lead to lead our Grocery team in our Wolt Market in Frankfurt!

What you’ll be doing

Ensuring efficient operations and being the go-to person when the Store Manager isn’t present at the store.
Solving issues in which the team needs help.
Monitoring and managing workload, efficiency, office duties and well-being.
Collecting and forwarding feedback.
Proactively participating in developing store operations.

You have experience in working as a Grocery Associate in Wolt Market, or other grocery stores/retail.
You have experience in leading a team (in a similar industry.)
You are proactive, serviceminded, a fast learner and have the ability to multitask.
You are able to work flexibly in all shifts during the day, evenings and weekends
You have professional working proficiency in English and German

What you’ll get by joining us

Discounted Travel Tickets
Refreshments Provided
Credits on your Wolt orders
Team Events during the year!
Employee Assistance Program

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!

We will be reviewing applications on an on-going basis, so send through your application ASAP :)

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Ready to apply?

Apply to Wolt - English

Wolt - English

View all jobs →

Team Lead Sales, Region North (m/w/d)

Wolt - English · Hamburg, Germany

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Merchant acquisition SMB Hamburg, Germany Posted May 7, 2026

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

Role background

We launched our service in Germany in August 2020 and have for the past years seen rapid development in the market. We are now working with several thousand restaurant partners across Berlin, Munich, Frankfurt, Cologne, Hanover, Düsseldorf & Hamburg and are expanding further into new cities, regions and business verticals.

For Wolt, everything starts with restaurants. If there are no restaurants, there are no customers and if there are no customers, there are no couriers. Thus, restaurant operations are a crucial part of Wolt’s success in every city and country. Our restaurant operations are split into three sections; acquisition, onboarding and support. As the Sales Team Lead (m/w/d) - Region North, your role is to manage our restaurant acquisition and a team of Restaurant Partnership Managers.

Your job will be to improve Wolt’s restaurant portfolio by adding the right new venues to the platform and using data to identify the focus areas. You will use your extensive sales experience to provide tools, sparring and coaching to build on your team’s competencies and manage their performance. You will also form a strong communications loop with the Restaurant Onboarding & Support Team Leads, whose team is onboarding the partners your team acquires.

What you’ll be doing

Building and directing the Restaurant Acquisition Team in the northern region of Germany,
Setting team’s KPIs, managing sales performance and providing performance feedback
Developing and executing a plan for the sales team to target gaps and opportunities within their market. This includes identifying restaurants that are a great fit for Wolt, as well as mapping out potential new areas for expansion
Contacting and building relationships with potential key restaurant partners, and systematically managing the market’s sales pipeline
Conducting negotiations regarding key partner terms, and understanding potential venue performance to set profitable business terms
Making sound business decisions by supporting intuition with data
Creating a positive work environment that enables the team to develop
Leading by example in terms of demonstrating Wolt values and behaviors

What we offer

Independent work in a dynamic, international team
A fast-growing tech company with many career opportunities
Flat hierarchies in a family start-up atmosphere
Attractive salary package including stock options plan
Discount on Wolt orders
Modern work equipment
Various soft drinks, coffee and fruits in the office
Comprehensive internal educations
Weekly all-hands meetings and regular team events
Flexible working hours policy and 30 days of paid vacation
Company car available as an option

Qualifications

You have demonstrable experience of being successful within a leadership sales position
You have extensive people management or coaching experience within field sales
You are a natural ‘hunter’ with excellent communication and networking skills
You are a real foodie with good knowledge of the local restaurant scene
You have a self-starter mindset and willingness to contribute to hands-on activities in a flat organization
You possess experience from within the hospitality industry - especially in restaurants - is a plus
You are fluent in German and English

So, why work at Wolt?

At Wolt, We’re About Getting Things Done.
You’ll probably enjoy it here if you like taking ownership, developing yourself and being around friendly, humble and ambitious people.

We work hard to make cities into better places, and it’s pretty cool seeing us grow every week. If you’re passionate about building things that just… work, Wolt might be for you.

Our commitment to diversity, equity & inclusion
We want to have all sorts of people in our team – people like you and me, and people different from you and me. To be able to work with diverse teammates – when it comes to gender, age, ethnicity, life background, sexual orientation, political views, religion, or any other personal trait – we consciously aim to offer equal opportunity for everyone to work with us. This is because we believe diverse teams make the most thought-through decisions and build things in the most inclusive way.

Join us today to build Wolt together.

Are you a sales professional with solid experience in managing a sales pipeline as well as managing and developing a sales team? Do you have an analytical and entrepreneurial mindset and want to be the key player in influencing how Wolt grows its restaurant portfolio in Germany? If so, then please read on!

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!

We will be reviewing applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today!

Please note that we do not accept applications sent by mail. You should submit your application through our careers website.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Ready to apply?

Apply to Wolt - English

Wolt - English

View all jobs →