About the Role & Our Next Chapter
As Armis officially integrates and aligns with the broader ServiceNow organization, we are entering an unprecedented and exciting new phase of global expansion. By bringing together Armis's industry-leading capabilities with ServiceNow's massive operational scale, we are evolving our organizational design to better support strategic geographies and verticals. As our organization rapidly expands during this acquisition, we are thrilled to add key leaders to our team to help champion this transformation. We are looking for a strategic, forward-thinking leader to guide our success teams and deliver extraordinary value to our customers during this dynamic new chapter.

Position Overview
The Senior Director of Customer Success, Americas, owns the book of active Armis customers within their region with a focus on (1) value realization, (2) expansion of adoption and usage, and (3) the overall customer sentiment towards Armis. Business impact will be measured by high-level enterprise outcomes, focusing on sustained revenue retention, strategic account growth, and comprehensive lifecycle success. In addition, forward-looking measures of account health, license utilization, and customer sentiment will be instrumented to help keep the business on the right track.

What You Will Do:

• Integration Alignment: Drive the "1+1=3" strategic narrative across the Customer Success organization to maximize value realization from the shift into ServiceNow.
• Process Governance: Govern critical cross-functional processes, such as Feature Requests with the integrated Product team and "At Risk" playbooks across the GTM organization.
• Organizational Design: Define and evolve the Success interaction model and partner ecosystem to align with the broader organizational and operational scale.
• Personnel Integration: Oversee the successful personnel integration into the new ServiceNow environment and organizational designs.

Additionally Important:

• Re-orient Success focus from Deployment + Value Realization to a more concentrated focus on the Value Realization from business personas/users of Armis, while simultaneously building and evolving implementation services through Partners and Services
• Ensure we are tracking and managing customers relative to a mutually defined Customer Journey.
• Manage business in alignment with Success Levels ensuring appropriate capacity, success delivery, and business efficiency.
• Strengthen the relationship with Sales to foster a cohesive GTM team ensuring appropriate partnership across the entire customer lifecycle and appropriate identification of customer expansion opportunities.
• Work with the Customer Marketing team to nurture ongoing advocacy initiatives (e.g., case studies, references, peer reviews) as well as help identify opportunities for cross-sell and up-sell marketing.
• Align with the Renewal team on a joint forecast for forward-looking Gross Renewal Performance.
• Govern the Feature Request process to ensure the right priorities are established with Product representing the critical and high business needs within the customer base.
• Leverage and reinforce available digital experiences to improve customer experience, reinforce community efforts, and contribute ideas back to the digital experience team.
• Define and evolve the Success interaction model with customers who are also using Partner-led deployment, management, and/or value-add services.
• Govern the usage of post-sales "Experts" as needed to support the existing team in efforts requiring additional life-line support, and ensure the team is appropriately trained and skilled in existing enablement.
• Implement and measure best practices for value delivery (e.g., contact/persona mapping, internal strategy reviews/shared account plans, regular value updates, executive business reviews, etc.).
• Monitor and promote customer adoption and health (e.g., Health Score, Tripwires, etc.) to maximize awareness and proactivity within the team.
• Manage the "At Risk" process, ensure playbooks exist and are followed for most common risk areas, and appropriate awareness is fostered across the GTM organization and executive leadership.
• Support the semi-annual Net Promoter Score process, collecting and assimilating customer feedback into actionable next steps aligned to the Voice of the Customer.
• Serve as Exec Sponsor for appropriate key customers within the region, and ensure all key customers are adequately supported.
• Reinforce the career model and professional development for the team, ensuring they have the required Armis platform knowledge, solution domain expertise, and soft skills required for success.

What We Expect:

• Experience scaling organizations to 300 million+ ARR.
• Minimum of 8-12 years of experience in Customer Success, Account Management, or a related post-sales role, preferably within the technology or cybersecurity industry.
• Proven track record of managing a regional customer success function, with responsibility for customer retention, expansion, and overall satisfaction.
• Experience in leading and developing high-performing Customer Success teams, with a focus on mentoring and professional development.
• Ability to manage teams through periods of change, particularly in transitioning and aligning teams with a unified focus.
• Deep understanding of the customer lifecycle, with a focus on value realization, adoption, and usage expansion.
• Proven ability to drive positive customer sentiment and influence key customer outcomes, including overarching revenue retention and strategic account expansion.
• Experience working closely with Sales, Product, and Marketing teams to ensure alignment on customer goals and expansion opportunities.
• Proven capacity to steer organizational focus toward proactive management by monitoring customer engagement, product adoption, and business integration, rather than solely reacting to revenue outcomes.
• Demonstrated ability to deploy predictive health signals and early warning systems to drive proactive account intervention and mitigate business risk.
• Ability to manage the Customer Journey in line with Success Levels, ensuring capacity and efficiency in customer delivery.
• Strong analytical skills with experience in monitoring customer adoption health metrics and forward-looking indicators
• Proven ability to work cross-functionally, particularly in strengthening relationships with Sales and Renewal teams, and managing the Feature Request process with Product.
• Experience in managing and deploying post-sales "Experts" to support customer needs and reinforce team capabilities.
• Experience in managing the "At Risk" process, including the development and enforcement of playbooks for common risk areas, and fostering awareness across the GTM org and executive leadership.
• Excellent communication skills with the ability to serve as an Executive Sponsor for key customers within the region.
• Experience representing Customer Success at regional events and customer forums.
• Commitment to reinforcing the career model and professional development within the team.
• Ability to regularly travel within North America to meet with clients and team members as required (40%)

Salary range guidance for this position is: $220,000 - 300,000

The salary range listed does not include other forms of compensation or benefits (e.g. i.e. bonuses, commissions, stocks, health insurance benefits, etc.) offered to candidates. Visit our careers site for more information on benefits at Armis.

We are looking for a Technical Customer Success Manager (T.CSM) (German Speaking) to join our growing Customer Success Team, who are a key in helping our valued customers achieve their strategic objectives and obtain maximum value from their investment in their Armis Platform. This will include helping in aligning new use cases to the CISO goals, and identify growth opportunities by informing the customer of our latest innovations, capabilities, and products and match these to the clients’ business goals. In addition, the T.CSM will guide the customer in the successful adoption and operationalization of the Armis platform towards maximum value realization within all levels of the organization so hands-on technical delivery of the platform and configuration is required. The T.CSM serves as the business liaison between the customer and all cross functional teams within Armis, including our Executive team, Product Management, Engineering, Sales, Training and Enablement and others.

What You'll Do:

• Manage a portfolio of up to 30 accounts throughout their lifecycle with Armis.
• Build strong customer relationships by engaging early as the customer transitions from the PreSales phase to deployment. Work with customer and Armis account teams to define success plans and strategy to meet customer’s objectives. 
• Guide the customer through the implementation phase, delivering use cases and value, leading them to an operationalized state.
• Responsible for overall health and retention of the assigned customers, maximizing customer satisfaction (NPS scoring) and driving adoption and value for growth and reference-ability.
• Reporting Risks and Wins internally to Armis account team and externally to account sponsors and executives.
• Understand customer product issues and feature requests in order to represent the appropriate priority and voice of the customer with the Armis product team.
• Establish regular cadence (Monthly, Quarterly, Digital) with each assigned customer, to provide guidance, review executive dashboards and open issues, and communicate program status. This includes delivering Executive Business Reviews to ensure alignment on goals and value realization. 
• Leverage Gainsight to track account activity, health score, risk, and other critical metrics.
• Maintain current functional and technical knowledge of the Armis platform and future products.
• Drive up utilization of the Armis platform and recommend additional features that can be leveraged to improve their security posture
• Build trusted relationships with relevant, technical users and manage stakeholders within assigned accounts
• Serve as a customer advocate to guide other resources at Armis towards achieving customer goals
• Validate customer deployment and configuration align with business use cases. 
• Validate that use cases are appropriately captured and delivered in a timely manner
• Maintain knowledge of 3rd Party solutions and integrations/interoperability with the Armis platform within the assigned customer environments
• Providing technical subject matter expertise where applicable aligned to the expected proficiency 
• Collaborating with Engineering, Product, Support and Sales teams to drive account success

What We Expect 

• Fluent in English and German (spoken and written) 
• Possess exceptional verbal, written, social, presentation, and interpersonal skills.
• 5+  years experience in a related function with direct customer facing, advocacy and engagement experience in post-sales,systems engineering,  professional services or client management functions, ideally in Customer Success.
• 3+ years experience in network engineering, architecture, support, or network design capacity
• 2+ years experience working in Security/Healthcare/automotive/Retail/OT

• Strong technical and problem solving skills coupled with the ability to provide quick resolution to problems.
• Solid project management and solution delivery experience, with demonstrated ability to drive projects from definition to final delivery.

A plus:

• Experience as a CSM or Technical Account Manager/TAM in a Cyber Security SaaS organization.
• 3+ years of experience in relationship building role including service delivery or account management in a post and/or pre sales environment
• 3+ years experience as full-time Deployment Engineer highly preferred or as a Professional Services Engineer, Consultant, or IT/Operations Engineering
• 5+ years experience in a combination of the following; designing, deploying, configuring, supporting, troubleshooting, debugging and coordinating Unified Communications products, devices, solutions, and technologies for small, medium, large and/or enterprise businesses
• Experience implementing a security program within enterprise organization
• Familiarity with various Healthcare/IOT devices and manufacturers
• B.S in IT, IS, CS, MIS, (or equivalent degree) and/or relevant industry qualifications (CISSP, Security +,CEH) desired
• Familiarity/Experience in Cyber Security i.e Endpoint, SOAR, SIEM
• Linux Operating System basic operation and troubleshooting (i.e. Redhat Linux /  CentOS)
• Networking (LAN/WAN, Routing/Switching protocols, Network Security)
• Ability to travel regionally as needed (up to 20-25% per quarter)
• Additional European languages

We are looking for a Technical Customer Success Manager (T.CSM) (German Speaking) to join our growing Customer Success Team, who are a key in helping our valued customers achieve their strategic objectives and obtain maximum value from their investment in their Armis Platform. This will include helping in aligning new use cases to the CISO goals, and identify growth opportunities by informing the customer of our latest innovations, capabilities, and products and match these to the clients’ business goals. In addition, the T.CSM will guide the customer in the successful adoption and operationalization of the Armis platform towards maximum value realization within all levels of the organization so hands-on technical delivery of the platform and configuration is required. The T.CSM serves as the business liaison between the customer and all cross functional teams within Armis, including our Executive team, Product Management, Engineering, Sales, Training and Enablement and others.

What You'll Do:

• Manage a portfolio of up to 30 accounts throughout their lifecycle with Armis.
• Build strong customer relationships by engaging early as the customer transitions from the PreSales phase to deployment. Work with customer and Armis account teams to define success plans and strategy to meet customer’s objectives. 
• Guide the customer through the implementation phase, delivering use cases and value, leading them to an operationalized state.
• Responsible for overall health and retention of the assigned customers, maximizing customer satisfaction (NPS scoring) and driving adoption and value for growth and reference-ability.
• Reporting Risks and Wins internally to Armis account team and externally to account sponsors and executives.
• Understand customer product issues and feature requests in order to represent the appropriate priority and voice of the customer with the Armis product team.
• Establish regular cadence (Monthly, Quarterly, Digital) with each assigned customer, to provide guidance, review executive dashboards and open issues, and communicate program status. This includes delivering Executive Business Reviews to ensure alignment on goals and value realization. 
• Leverage Gainsight to track account activity, health score, risk, and other critical metrics.
• Maintain current functional and technical knowledge of the Armis platform and future products.
• Drive up utilization of the Armis platform and recommend additional features that can be leveraged to improve their security posture
• Build trusted relationships with relevant, technical users and manage stakeholders within assigned accounts
• Serve as a customer advocate to guide other resources at Armis towards achieving customer goals
• Validate customer deployment and configuration align with business use cases. 
• Validate that use cases are appropriately captured and delivered in a timely manner
• Maintain knowledge of 3rd Party solutions and integrations/interoperability with the Armis platform within the assigned customer environments
• Providing technical subject matter expertise where applicable aligned to the expected proficiency 
• Collaborating with Engineering, Product, Support and Sales teams to drive account success

What We Expect 

• Fluent in English and German (spoken and written) 
• Possess exceptional verbal, written, social, presentation, and interpersonal skills.
• 5+  years experience in a related function with direct customer facing, advocacy and engagement experience in post-sales,systems engineering,  professional services or client management functions, ideally in Customer Success.
• 3+ years experience in network engineering, architecture, support, or network design capacity
• 2+ years experience working in Security/Healthcare/automotive/Retail/OT

• Strong technical and problem solving skills coupled with the ability to provide quick resolution to problems.
• Solid project management and solution delivery experience, with demonstrated ability to drive projects from definition to final delivery.

A plus:

• Experience as a CSM or Technical Account Manager/TAM in a Cyber Security SaaS organization.
• 3+ years of experience in relationship building role including service delivery or account management in a post and/or pre sales environment
• 3+ years experience as full-time Deployment Engineer highly preferred or as a Professional Services Engineer, Consultant, or IT/Operations Engineering
• 5+ years experience in a combination of the following; designing, deploying, configuring, supporting, troubleshooting, debugging and coordinating Unified Communications products, devices, solutions, and technologies for small, medium, large and/or enterprise businesses
• Experience implementing a security program within enterprise organization
• Familiarity with various Healthcare/IOT devices and manufacturers
• B.S in IT, IS, CS, MIS, (or equivalent degree) and/or relevant industry qualifications (CISSP, Security +,CEH) desired
• Familiarity/Experience in Cyber Security i.e Endpoint, SOAR, SIEM
• Linux Operating System basic operation and troubleshooting (i.e. Redhat Linux /  CentOS)
• Networking (LAN/WAN, Routing/Switching protocols, Network Security)
• Ability to travel regionally as needed (up to 20-25% per quarter)
• Additional European languages

We are looking for a Technical Customer Success Manager (T.CSM) (German Speaking) to join our growing Customer Success Team, who are a key in helping our valued customers achieve their strategic objectives and obtain maximum value from their investment in their Armis Platform. This will include helping in aligning new use cases to the CISO goals, and identify growth opportunities by informing the customer of our latest innovations, capabilities, and products and match these to the clients’ business goals. In addition, the T.CSM will guide the customer in the successful adoption and operationalization of the Armis platform towards maximum value realization within all levels of the organization so hands-on technical delivery of the platform and configuration is required. The T.CSM serves as the business liaison between the customer and all cross functional teams within Armis, including our Executive team, Product Management, Engineering, Sales, Training and Enablement and others.

What You'll Do:

• Manage a portfolio of up to 30 accounts throughout their lifecycle with Armis.
• Build strong customer relationships by engaging early as the customer transitions from the PreSales phase to deployment. Work with customer and Armis account teams to define success plans and strategy to meet customer’s objectives. 
• Guide the customer through the implementation phase, delivering use cases and value, leading them to an operationalized state.
• Responsible for overall health and retention of the assigned customers, maximizing customer satisfaction (NPS scoring) and driving adoption and value for growth and reference-ability.
• Reporting Risks and Wins internally to Armis account team and externally to account sponsors and executives.
• Understand customer product issues and feature requests in order to represent the appropriate priority and voice of the customer with the Armis product team.
• Establish regular cadence (Monthly, Quarterly, Digital) with each assigned customer, to provide guidance, review executive dashboards and open issues, and communicate program status. This includes delivering Executive Business Reviews to ensure alignment on goals and value realization. 
• Leverage Gainsight to track account activity, health score, risk, and other critical metrics.
• Maintain current functional and technical knowledge of the Armis platform and future products.
• Drive up utilization of the Armis platform and recommend additional features that can be leveraged to improve their security posture
• Build trusted relationships with relevant, technical users and manage stakeholders within assigned accounts
• Serve as a customer advocate to guide other resources at Armis towards achieving customer goals
• Validate customer deployment and configuration align with business use cases. 
• Validate that use cases are appropriately captured and delivered in a timely manner
• Maintain knowledge of 3rd Party solutions and integrations/interoperability with the Armis platform within the assigned customer environments
• Providing technical subject matter expertise where applicable aligned to the expected proficiency 
• Collaborating with Engineering, Product, Support and Sales teams to drive account success

What We Expect 

• Fluent in English and German (spoken and written) 
• Possess exceptional verbal, written, social, presentation, and interpersonal skills.
• 5+  years experience in a related function with direct customer facing, advocacy and engagement experience in post-sales,systems engineering,  professional services or client management functions, ideally in Customer Success.
• 3+ years experience in network engineering, architecture, support, or network design capacity
• 2+ years experience working in Security/Healthcare/automotive/Retail/OT

• Strong technical and problem solving skills coupled with the ability to provide quick resolution to problems.
• Solid project management and solution delivery experience, with demonstrated ability to drive projects from definition to final delivery.

A plus:

• Experience as a CSM or Technical Account Manager/TAM in a Cyber Security SaaS organization.
• 3+ years of experience in relationship building role including service delivery or account management in a post and/or pre sales environment
• 3+ years experience as full-time Deployment Engineer highly preferred or as a Professional Services Engineer, Consultant, or IT/Operations Engineering
• 5+ years experience in a combination of the following; designing, deploying, configuring, supporting, troubleshooting, debugging and coordinating Unified Communications products, devices, solutions, and technologies for small, medium, large and/or enterprise businesses
• Experience implementing a security program within enterprise organization
• Familiarity with various Healthcare/IOT devices and manufacturers
• B.S in IT, IS, CS, MIS, (or equivalent degree) and/or relevant industry qualifications (CISSP, Security +,CEH) desired
• Familiarity/Experience in Cyber Security i.e Endpoint, SOAR, SIEM
• Linux Operating System basic operation and troubleshooting (i.e. Redhat Linux /  CentOS)
• Networking (LAN/WAN, Routing/Switching protocols, Network Security)
• Ability to travel regionally as needed (up to 20-25% per quarter)
• Additional European languages

We are looking for a Technical Customer Success Manager (T.CSM) (German Speaking) to join our growing Customer Success Team, who are a key in helping our valued customers achieve their strategic objectives and obtain maximum value from their investment in their Armis Platform. This will include helping in aligning new use cases to the CISO goals, and identify growth opportunities by informing the customer of our latest innovations, capabilities, and products and match these to the clients’ business goals. In addition, the T.CSM will guide the customer in the successful adoption and operationalization of the Armis platform towards maximum value realization within all levels of the organization so hands-on technical delivery of the platform and configuration is required. The T.CSM serves as the business liaison between the customer and all cross functional teams within Armis, including our Executive team, Product Management, Engineering, Sales, Training and Enablement and others.

What You'll Do:

• Manage a portfolio of up to 30 accounts throughout their lifecycle with Armis.
• Build strong customer relationships by engaging early as the customer transitions from the PreSales phase to deployment. Work with customer and Armis account teams to define success plans and strategy to meet customer’s objectives. 
• Guide the customer through the implementation phase, delivering use cases and value, leading them to an operationalized state.
• Responsible for overall health and retention of the assigned customers, maximizing customer satisfaction (NPS scoring) and driving adoption and value for growth and reference-ability.
• Reporting Risks and Wins internally to Armis account team and externally to account sponsors and executives.
• Understand customer product issues and feature requests in order to represent the appropriate priority and voice of the customer with the Armis product team.
• Establish regular cadence (Monthly, Quarterly, Digital) with each assigned customer, to provide guidance, review executive dashboards and open issues, and communicate program status. This includes delivering Executive Business Reviews to ensure alignment on goals and value realization. 
• Leverage Gainsight to track account activity, health score, risk, and other critical metrics.
• Maintain current functional and technical knowledge of the Armis platform and future products.
• Drive up utilization of the Armis platform and recommend additional features that can be leveraged to improve their security posture
• Build trusted relationships with relevant, technical users and manage stakeholders within assigned accounts
• Serve as a customer advocate to guide other resources at Armis towards achieving customer goals
• Validate customer deployment and configuration align with business use cases. 
• Validate that use cases are appropriately captured and delivered in a timely manner
• Maintain knowledge of 3rd Party solutions and integrations/interoperability with the Armis platform within the assigned customer environments
• Providing technical subject matter expertise where applicable aligned to the expected proficiency 
• Collaborating with Engineering, Product, Support and Sales teams to drive account success

What We Expect 

• Fluent in English and German (spoken and written) 
• Possess exceptional verbal, written, social, presentation, and interpersonal skills.
• 5+  years experience in a related function with direct customer facing, advocacy and engagement experience in post-sales,systems engineering,  professional services or client management functions, ideally in Customer Success.
• 3+ years experience in network engineering, architecture, support, or network design capacity
• 2+ years experience working in Security/Healthcare/automotive/Retail/OT

• Strong technical and problem solving skills coupled with the ability to provide quick resolution to problems.
• Solid project management and solution delivery experience, with demonstrated ability to drive projects from definition to final delivery.

A plus:

• Experience as a CSM or Technical Account Manager/TAM in a Cyber Security SaaS organization.
• 3+ years of experience in relationship building role including service delivery or account management in a post and/or pre sales environment
• 3+ years experience as full-time Deployment Engineer highly preferred or as a Professional Services Engineer, Consultant, or IT/Operations Engineering
• 5+ years experience in a combination of the following; designing, deploying, configuring, supporting, troubleshooting, debugging and coordinating Unified Communications products, devices, solutions, and technologies for small, medium, large and/or enterprise businesses
• Experience implementing a security program within enterprise organization
• Familiarity with various Healthcare/IOT devices and manufacturers
• B.S in IT, IS, CS, MIS, (or equivalent degree) and/or relevant industry qualifications (CISSP, Security +,CEH) desired
• Familiarity/Experience in Cyber Security i.e Endpoint, SOAR, SIEM
• Linux Operating System basic operation and troubleshooting (i.e. Redhat Linux /  CentOS)
• Networking (LAN/WAN, Routing/Switching protocols, Network Security)
• Ability to travel regionally as needed (up to 20-25% per quarter)
• Additional European languages

Location: This is a hybrid position based out of Bangalore, India, 2-3 days per week

The Armis Deployment Engineer is a full-time role dedicated to rapidly deploying the Armis platform for our customers. This position is instrumental in accelerating the time to value by collaborating closely with the Customer Success team to plan, deploy, and operationalise the Armis platform.

The deployment engineer will ensure the implementation and configuration of all aspects of the platform, including reporting, dashboards, policies, and overall system setup, to deliver maximum product value. Additionally, the role involves providing expert support, in-depth analysis, and research to tackle complex issues related to deploying sophisticated cybersecurity infrastructures. 

This is a highly technical, hands-on role that requires maintaining a high level of proficiency with Armis products and solutions within customer networks.

The Armis Deployment Engineer will be responsible for full platform deployment, including, but not limited, to the following activities: 

What you will do:

• Interact across Success/Sales teams and development teams at the peer level as part of the customer onboarding process.
• Expedite the deployment process of the Armis platform, ensuring timely delivery and customer satisfaction.
• Collaborate with the Customer Success team to create and execute deployment plans tailored to each client's unique needs.
• Provide expert support, in-depth analysis, and research to address complex issues related to deploying sophisticated cybersecurity infrastructures.
• Maintain a high level of technical proficiency and hands-on expertise with the Armis products and solutions deployed within the customer’s network.
• Work in collaboration with the Armis success team to refine and translate complex requirements and execute best practice solutions.
• Conduct site surveys and assessments to determine the best placement and setup for collection devices.
• Plan and execute the onsite and/or remote deployment of Armis collectors at various client locations.
• Ensure the customer deployments and configurations align with business use cases as defined by the Success team and drive Armis adoption and implementation plans
• Conduct system assessments and compatibility checks to ensure successful integration with existing client infrastructures.
• Provide on-site and remote technical support during deployment, addressing any issues that arise promptly and effectively.
• Develop and maintain comprehensive deployment documentation, including configuration guides, troubleshooting manuals, and user guides.
• Train clients' technical staff on the operation and maintenance of integrated systems.

What we expect:

• 3+ years experience as full-time Deployment Engineer highly preferred or as a Professional Services Engineer, Consultant, or IT/Operations Engineering
• 5+ years experience in a combination of the following; designing, deploying, configuring, supporting, troubleshooting, debugging and coordinating Unified Communications products, devices, solutions, and technologies for small, medium, large and/or enterprise businesses
• 3+ years experience working in Security/IT/Healthcare/ICT/Commercial sectors

• Experience analyzing, use and configuring medium to enterprise networks.
• Ability to work effectively in an interrupt-driven environment and provide mentorship to other members of the work group.
• Excellent communication and interpersonal skills, with the ability to work effectively with clients and cross-functional teams.
• Strong analytical and problem-solving skills, with attention to detail.
• Ability to work independently and manage multiple deployment projects simultaneously.
• Willingness to travel to client sites as needed (up to 60%)

Technical Skills

• B.S in IT, IS, CS, MIS, (or equivalent degree) and/or relevant industry qualifications (CISSP, Security +,CEH) desired
• Familiarity/Experience in Cyber Security i.e Endpoint, SOAR, SIEM
• Linux Operating System basic operation and troubleshooting (i.e. Redhat Linux /  CentOS)
• Networking (LAN/WAN, Routing/Switching protocols, Network Security)

We know there is a lot to consider when applying for a new job, and quite often job descriptions provide a lot of detail for candidates… but here at Armis, we strongly encourage you to try to avoid the ​​confidence gap​.​​ We don’t expect you to meet each of the listed requirements perfectly to be considered for any of our roles.

Location: This is a hybrid position based out of San Jose, Costa Rica. 2+ days a week in office.

Armis is making a major dent in the cybersecurity market. Joining the Armis family means working with dedicated individuals on a mission to enable large organizations to benefit from the latest connected devices without fear of compromise from a cyber attack. Armis is the leading agentless device security platform purpose-built to protect the world of unmanaged and IoT devices - providing passive, real-time, and continuous asset inventory, risk management, and detection & response to prevent cyber attacks from disrupting and compromising a business.

The Technical Support Team is at the heart of impacting and ensuring clients use the Armis products effectively. Supporting our customers to solve their challenging technical security problems is critical to achieving our mission. The technical support team does this by working with our customers to offer professional and proactive deescalation for their complex technical issues. The team collaborates and works hand in hand with the Operations, R&D teams, Solution Architects, Product, Customer Success, and other teams to ensure seamless onboarding, deployment, and on-going development of our customers.

Responsibilities:

Our Technical Support Engineer will provide second level support with a focus on our US based customers. As part of our Engineers based in the US, you’ll help pave the way as the knowledge source to our growing customer base, as you will work to resolve our customers’ most pressing technical issues. You will apply your creativity and innovative ideas that best support and create a lasting experience for our customers.

As part of your day-to-day, you’ll take ownership of customer cases and troubleshoot customers’ issues. You will support our customers in making the most of our products. You will be taking on projects either within/with other teams to create a company-wide impact.

Requirements:

• At least 2 -4 years of experience in a similar role
• Industry experience in Cyber Security, particularly network security or application security is required
• Experience with enterprise customer accounts is required 
• Technical networking knowledge in TCP/IP and the application layer
• Technical experience supporting Linux-based products
• Composing SQL queries and working with Databases
• Working with Docker/Kubernetes-based environments is preferred
• Experience with Scripting languages (Bash, Python or equivalent) is preferred
• BS degree in CS or equivalent is preferred
• Enjoy working with customers using excellent communication and problem-solving skills
• Bonus: experience with ServiceNow

What we expect:

• Bachelor’s degree in Computer Science, Information Systems, or related field, or relevant certifications (CISSP, Security+, CEH).
• 5+ years experience in a Customer Success Manager, Technical Account Manager, or related customer-facing technical role.
• 5+ years experience in service delivery or technical account management in post- and/or pre-sales environments.
• Strong communication and presentation skills across technical and executive audiences.
• 3+ years experience in IT, security, healthcare tech, or similar environments.
• Familiarity with network protocols across OT/ICS, biomedical, or traditional IT infrastructures.

• Experience in network engineering, architecture, support, or design.
• Knowledge of healthcare/ICT devices, manufacturers, or applications.
• Experience securing IT, IoT, or healthcare systems.
• Ability to travel up to 20–25% per quarter.

The salary range listed does not include other forms of compensation or benefits (e.g. i.e. bonuses, commissions, stocks, health insurance benefits, etc.) offered to candidates. Visit our careers site for more information on benefits at Armis.

Armis, l'entreprise de gestion de l'exposition cyber et de sécurité, protège l'ensemble de la surface d'attaque et gère l'exposition aux risques cyber des organisations en temps réel. Dans un monde sans périmètre en évolution rapide, Armis garantit que les organisations voient, protègent et gèrent en permanence tous leurs actifs critiques — du sol au cloud. Armis sécurise des entreprises des classements Fortune 100, 200 et 500, ainsi que des gouvernements nationaux et des entités locales et étatiques, afin d'aider les infrastructures critiques, les économies et la société à rester sûres et sécurisées 24h/24 et 7j/7.

Armis est une société privée dont le siège social est situé aux États-Unis, en Californie. Ce poste est basé à Montréal.

En tant qu'Associate TCSM, vous agirez en tant que partenaire de confiance pour notre clientèle, en veillant à ce qu'elle tire une valeur mesurable de la plateforme Armis. Vous travaillerez en étroite collaboration avec les clients pour comprendre leurs objectifs, fournir des conseils sur l'adoption du produit et stimuler l'engagement afin de favoriser la fidélisation et la croissance. Ce rôle est idéal pour une personne proactive, soucieuse du détail et passionnée par la création de relations solides.

Vos missions :

• Agir en tant que premier point de contact pour le support et la gestion de la relation des comptes clients assignés.
• Guider la clientèle à travers les demandes de fonctionnalités, les meilleures pratiques de formation et l'adoption du produit pour garantir la pleine utilisation de la plateforme.
• S'engager de manière proactive avec les clients pour identifier les risques, faire émerger des opportunités et faire remonter les problèmes si nécessaire.
• Collaborer avec les équipes internes (Produit, Ventes, Support et Marketing) pour s'assurer que les retours sont capturés et suivis d'effets.
• Suivre les indicateurs de santé et les tendances d'utilisation pour orienter la stratégie et la planification des comptes.
• Préparer et animer des points de suivi réguliers, des revues de succès et des rapports d'utilisation adaptés aux besoins.
• Soutenir les opportunités de renouvellement et d'expansion en mettant en avant le ROI et en facilitant les échanges transversaux.
• Contribuer à la rédaction de documents, de présentations, de comptes rendus de réunion, de guides de procédures (playbooks) et de guides de bonnes pratiques.

Ce que nous attendons :

• Baccalauréat (Bachelor) ou expérience équivalente en commerce, communication ou dans un domaine connexe.
• 2 à 5 ans d'expérience en réussite client (Customer Success), en gestion de comptes ou dans un rôle en contact direct avec la clientèle (une expérience en SaaS et en cybersécurité est un atout).
• Excellentes capacités de communication et aisance relationnelle avec une approche axée sur le service.
• Sens aigu de l'organisation et capacité à gérer simultanément plusieurs comptes et priorités.
• Capacité à résoudre des problèmes, à anticiper les besoins et à réfléchir de manière stratégique.
• Aisance avec les outils CRM et les plateformes de réussite client (ex: Salesforce, Gainsight, Slack, etc.).
• Esprit d'équipe et capacité à s'épanouir dans un environnement dynamique.
• Disponibilité pour des déplacements pouvant atteindre 20 % du temps.
• Excellence dans un environnement itératif et rapide en s'adaptant à l'évolution des processus internes.
• Capacité à réorienter ses priorités en réponse aux nouvelles stratégies de l'entreprise.

Candidatures et processus d'embauche

Armis valorise la diversité et s'engage à respecter la Charte de la langue française au Québec.

• Soumission : Nous vous invitons à soumettre votre curriculum vitæ en français ou en anglais, à votre convenance.
• Exigence linguistique : La maîtrise de l’anglais est requise pour ce poste afin de permettre une collaboration quotidienne avec nos équipes internationales, nos partenaires mondiaux et nos clients basés hors du Québec.
• Transparence : Armis peut avoir recours à des technologies de traitement automatisé pour aider à l'évaluation des candidatures. En postulant, vous reconnaissez en avoir été informé(e).

Associate TCSM - Montreal, Quebec

Armis, the cyber exposure management & security company, protects the entire attack surface and manages an organization’s cyber risk exposure in real time. In a rapidly evolving, perimeter-less world, Armis ensures that organizations continuously see, protect and manage all critical assets - from the ground to the cloud. Armis secures Fortune 100, 200 and 500 companies as well as national governments, state and local entities to help keep critical infrastructure, economies and society stay safe and secure 24/7.

Armis is a privately held company headquartered in the United States, in California. This position is based in Montreal.

As an Associate TCSM, you will serve as a trusted partner to our customers, ensuring they achieve measurable value from the Armis platform. You will work closely with customers to understand their goals, provide guidance on product adoption, and drive engagement that supports retention and growth. This role is ideal for a proactive, detail-oriented person who is passionate about building strong relationships.

What you'll do:

• Act as the first line of support and relationship management for assigned customer accounts.
• Guide customers through feature requests, training best practices, and adoption to ensure they realize full value from the platform.
• Proactively engage with customers to identify risks, surface opportunities, and escalate issues when necessary.
• Partner with internal teams (Product, Sales, Support, and Marketing) to ensure customer feedback is captured and acted upon.
• Monitor customer health metrics and usage trends to inform strategy and account planning.
• Prepare and deliver regular check-ins, success reviews, and usage reports tailored to customer needs.
• Support renewal and expansion opportunities by highlighting ROI and facilitating cross-functional conversations.
• Contribute to customer-facing documentation, presentations, meeting summaries, playbooks, and best-practice guides.

What we expect:

• Bachelor’s degree or equivalent experience in Business, Communications, or a related field.
• 2–5 years of experience in Customer Success, Account Management, or a client-facing role (SaaS and Cybersecurity experience is a plus).
• Strong communication and interpersonal skills with a customer-first mindset.
• Highly organized with the ability to manage multiple accounts and priorities simultaneously.
• Problem-solver with the ability to anticipate customer needs and think strategically.
• Comfortable with CRM and customer success platforms (e.g., Salesforce, Gainsight, Slack, etc.).
• A collaborative team player who thrives in a fast-paced environment.
• Ability to travel up to 20% of the time.
• Excel in a fast-paced, iterative environment by rapidly adapting to evolving internal processes and mastering new tools.
• Demonstrate the ability to pivot focus in response to new company strategies and provide crucial feedback to internal teams.

Applications and Hiring Process

Armis values diversity and is committed to respecting the Charter of the French Language in Quebec.

• Submission: We invite you to submit your resume in French or English, at your convenience.
• Linguistic Requirement: Proficiency in English is required for this position to enable daily collaboration with our international teams, global partners, and customers based outside of Quebec.
• Transparency: Armis may use automated processing technologies to assist in the evaluation of applications. By applying, you acknowledge that you have been informed of this.

A Deployment Project Manager oversees the planning and execution of software and hardware deployments, ensuring they are completed smoothly, on time, and to the customer’s specifications. This role focuses on leading, executing, and monitoring post-sales implementations, managing and controlling the deployment process, and working with various internal teams and customers for a successful deployment outcome while maintaining strong relationships with all stakeholders. 

Key Responsibilities:

• Planning and Execution:
  Work with Architects and Deployment Engineers to develop and manage comprehensive project plans, including scope, objectives, resources, timelines, and deliverables for large and complex deployment projects. 
• Team Leadership:
  Lead and motivate cross-functional teams, fostering a collaborative environment and ensuring effective communication. 
• Communication:
  Ensure all internal and customer stakeholders understand and have visibility to the project plans, and are kept up to date with daily updates and weekly status reports. Ensure slack channel reporting is crisp, relevant, and identifies roadblocks and next steps. 
• Accountability:
  Keep the project forward momentum. Hold all parties accountable for completing tasks on time.
• Risk Management:
  Identify and mitigate potential risks and issues throughout the deployment process and escalate up to management. Be ready and willing to raise the alarm. 
• Stakeholder Management:
  Maintain strong relationships with stakeholders, including customers and internal teams, ensuring clear communication and alignment. 
• Quality Assurance:
  Ensure deployments meet quality and compliance standards, including data and deployment validation. Ensure all stakeholders are informed of the results.
• Process Improvement:
  Identify opportunities to automate and streamline deployment processes. 

Skills and Qualifications:

• 1+ years conducting successful software project management in a technical environment. Cyber security preferred.
• Strong understanding of project management methodologies and best practices. 
• String familiarity with software and hardware deployment processes and technologies.
• Strong commitment to customer satisfaction and building strong customer relationships. 
• Ability to lead and motivate teams both pre and post sales, fostering a collaborative and productive environment. Knows how to gain consensus. 
• Knows how to mobilise and motivate customer participation.
• Proven ability to identify and resolve complex issues and address challenges that arise within the customer space. 
• Excellent verbal and written communication skills, with the ability to communicate effectively with diverse audiences and keep all stakeholders informed and engaged. 
• Exceptional organisational and planning skills, with the ability to manage multiple projects simultaneously. 
• Proven ability to make tough calls.

Technical Customer Success Manager 

We are looking for a Technical Customer Success Manager (T.CSM) to join our growing Customer Success Team, who are a key in helping our valued customers achieve their strategic objectives and obtain maximum value from their investment in their Armis Platform. This will include helping in aligning new use cases to the CISO goals, and identify growth opportunities by informing the customer of our latest innovations, capabilities, and products and match these to the clients’ business goals. In addition, the T.CSM will guide the customer in the successful adoption and operationalization of the Armis platform towards maximum value realization within all levels of the organization so hands-on technical delivery of the platform and configuration is required. The T.CSM serves as the business liaison between the customer and all cross functional teams within Armis, including our Executive team, Product Management, Engineering, Sales, Training and Enablement and others.

We are highly collaborative and believe that success in one area can be replicated across many. Our team thrives on going above and beyond to deliver exceptional results, and we’re looking for individuals who are passionate about making customers successful.

Responsibilities:

• Lead adoption and implementation plans for platinum-level customers, ensuring value realization from the Armis platform.

• Understand customer use cases and provide recommendations to improve security posture and platform utilization.

• Build and maintain trusted relationships with technical stakeholders and decision-makers.

• Act as the customer advocate within Armis, coordinating across teams to meet customer objectives.

• Ensure deployment and configuration align with key business use cases and are delivered on schedule.

• Stay current on third-party integrations and how they interact with Armis within customer environments.

• Serve as a subject matter expert in your area of technical proficiency.

• Partner with Product, Engineering, Support, and Sales teams to drive account success.

Qualifications:

• Bachelor’s degree in Computer Science, Information Systems, or related field, or relevant certifications (CISSP, Security+, CEH).

• 2+ years experience in a Customer Success Manager, Technical Account Manager, or related customer-facing technical role.

• 5+ years experience in network engineering, architecture, support, or design.

• 5+ years experience in service delivery or technical account management in post- and/or pre-sales environments.

• Strong communication and presentation skills across technical and executive audiences.

• 3+ years experience in IT, security, healthcare tech, or similar environments.

• Familiarity with network protocols across OT/ICS, biomedical, or traditional IT infrastructures.

Bonus Points:

• Knowledge of healthcare/ICT devices, manufacturers, or applications.

• Experience securing IT, IoT, or healthcare systems.

• Familiarity with scripting languages (Python preferred).

• Ability to travel up to 20–25% per quarter.

Salary range guidance for this position is: $130,000 - $165,000

The salary range listed does not include other forms of compensation or benefits (e.g. i.e. bonuses, commissions, stocks, health insurance benefits, etc.) offered to candidates. Visit our careers site for more information on benefits at Armis.

What we expect:

• Bachelor’s degree in Computer Science, Information Systems, or related field, or relevant certifications (CISSP, Security+, CEH).
• 5+ years experience in a Customer Success Manager, Technical Account Manager, or related customer-facing technical role.
• 5+ years experience in service delivery or technical account management in post- and/or pre-sales environments.
• Strong communication and presentation skills across technical and executive audiences.
• 3+ years experience in IT, security, healthcare tech, or similar environments.
• Familiarity with network protocols across OT/ICS, biomedical, or traditional IT infrastructures.

• Experience in network engineering, architecture, support, or design.
• Knowledge of healthcare/ICT devices, manufacturers, or applications.
• Experience securing IT, IoT, or healthcare systems.
• Ability to travel up to 20–25% per quarter.

Salary range guidance for this position is: $120,000 - $130,000

The salary range listed does not include other forms of compensation or benefits (e.g. i.e. bonuses, commissions, stocks, health insurance benefits, etc.) offered to candidates. Visit our careers site for more information on benefits at Armis.

 Technical Support Engineer 

Location: This is a 100% remote position and we are considering candidates from any major city in the USA

Armis is making a major dent in the cybersecurity market. Joining the Armis family means working with dedicated individuals on a mission to enable large organizations to benefit from the latest connected devices without fear of compromise from a cyber attack. Armis is the leading agentless device security platform purpose-built to protect the world of unmanaged and IoT devices - providing passive, real-time, and continuous asset inventory, risk management, and detection & response to prevent cyber attacks from disrupting and compromising a business.

The Technical Support Team is at the heart of impacting and ensuring clients use the Armis products effectively. Supporting our customers to solve their challenging technical security problems is critical to achieving our mission. The technical support team does this by working with our customers to offer professional and proactive deescalation for their complex technical issues. The team collaborates and works hand in hand with the Operations, R&D teams, Solution Architects, Product, Customer Success, and other teams to ensure seamless onboarding, deployment, and on-going development of our customers.

Responsibilities:

Our Technical Support Engineer will provide second level support with a focus on our US based customers. As part of our Engineers based in the US, you’ll help pave the way as the knowledge source to our growing customer base, as you will work to resolve our customers’ most pressing technical issues. You will apply your creativity and innovative ideas that best support and create a lasting experience for our customers.

As part of your day-to-day, you’ll take ownership of customer cases and troubleshoot customers’ issues. You will support our customers in making the most of our products. You will be taking on projects either within/with other teams to create a company-wide impact.

Requirements:

• Must be a US Citizen
• At least 2 years of experience in a similar role
• Industry experience in Cyber Security, particularly network security or application security is required
• Experience with enterprise customer accounts is required 
• Technical networking knowledge in TCP/IP and the application layer
• Technical experience supporting Linux-based products
• Composing SQL queries and working with Databases
• Working with Docker/Kubernetes-based environments is preferred
• Experience with Scripting languages (Bash, Python or equivalent) is preferred
• BS degree in CS or equivalent is preferred
• Enjoy working with customers using excellent communication and problem-solving skills

Salary range guidance for this position is: $70,000-$100,000 per year.

Bonus and Pre IPO Equity

The salary range listed does not include other forms of compensation or benefits (e.g. i.e. bonuses, commissions, stocks, health insurance benefits, etc.) offered to candidates. Visit our careers site for more information on benefits at Armis.

Location: This is a hybrid position based out of San Jose, Costa Rica. 2+ days a week in office.

Armis is making a major dent in the cybersecurity market. Joining the Armis family means working with dedicated individuals on a mission to enable large organizations to benefit from the latest connected devices without fear of compromise from a cyber attack. Armis is the leading agentless device security platform purpose-built to protect the world of unmanaged and IoT devices - providing passive, real-time, and continuous asset inventory, risk management, and detection & response to prevent cyber attacks from disrupting and compromising a business.

The Technical Support Team is at the heart of impacting and ensuring clients use the Armis products effectively. Supporting our customers to solve their challenging technical security problems is critical to achieving our mission. The technical support team does this by working with our customers to offer professional and proactive deescalation for their complex technical issues. The team collaborates and works hand in hand with the Operations, R&D teams, Solution Architects, Product, Customer Success, and other teams to ensure seamless onboarding, deployment, and on-going development of our customers.

Responsibilities:

Our Technical Support Engineer will provide second level support with a focus on our US based customers. As part of our Engineers based in the US, you’ll help pave the way as the knowledge source to our growing customer base, as you will work to resolve our customers’ most pressing technical issues. You will apply your creativity and innovative ideas that best support and create a lasting experience for our customers.

As part of your day-to-day, you’ll take ownership of customer cases and troubleshoot customers’ issues. You will support our customers in making the most of our products. You will be taking on projects either within/with other teams to create a company-wide impact.

Requirements:

• At least 2 years of experience in a similar role
• Industry experience in Cyber Security, particularly network security or application security is required
• Experience with enterprise customer accounts is required 
• Technical networking knowledge in TCP/IP and the application layer
• Technical experience supporting Linux-based products
• Composing SQL queries and working with Databases
• Working with Docker/Kubernetes-based environments is preferred
• Experience with Scripting languages (Bash, Python or equivalent) is preferred
• BS degree in CS or equivalent is preferred
• Enjoy working with customers using excellent communication and problem-solving skills
• Bonus: experience with ServiceNow

Location: This is a hybrid position based out of Bangalore, India. 2+ days a week in office.

Armis is making a major dent in the cybersecurity market. Joining the Armis family means working with dedicated individuals on a mission to enable large organizations to benefit from the latest connected devices without fear of compromise from a cyber attack. Armis is the leading agentless device security platform purpose-built to protect the world of unmanaged and IoT devices - providing passive, real-time, and continuous asset inventory, risk management, and detection & response to prevent cyber attacks from disrupting and compromising a business.

The Technical Support Team is at the heart of impacting and ensuring clients use the Armis products effectively. Supporting our customers to solve their challenging technical security problems is critical to achieving our mission. The technical support team does this by working with our customers to offer professional and proactive deescalation for their complex technical issues. The team collaborates and works hand in hand with the Operations, R&D teams, Solution Architects, Product, Customer Success, and other teams to ensure seamless onboarding, deployment, and on-going development of our customers.

What you'll do:

Our Tier 2 Technical Support Engineer will provide second level support with a focus on English-speaking, Global customers. You’ll help pave the way as the knowledge source to our growing customer base, as you will work to resolve our customers’ most pressing technical issues. You will apply your creativity and innovative ideas that best support and create a lasting experience for our customers.

As part of your day-to-day, you’ll take ownership of customer cases and troubleshoot customers’ issues. You will support our customers in making the most of our products. You will be taking on projects either within/with other teams to create a company-wide impact.

What we expect:

• At least 2 years of experience in a similar role
• Industry experience in Cyber Security, particularly network security or application security is required
• Experience with enterprise customer accounts is required 
• Technical networking knowledge in TCP/IP and the application layer
• Technical experience supporting Linux-based products
• Composing SQL queries and working with Databases
• Working with Docker/Kubernetes-based environments is preferred
• Experience with Scripting languages (Bash, Python or equivalent) is preferred
• BS degree in CS or equivalent is preferred
• Enjoy working with customers using excellent communication and problem-solving skills
• Bonus: experience with ServiceNow