Operations Program Manager

We are seeking a highly technical Operations Program Manager to lead build readiness & internal ramp execution for hardware manufacturing. This role requires strong hands-on manufacturing engineering instincts, the ability to dive into process capability and equipment readiness, and real experience improving throughput, yield, and reliability at production facilities. You will manage builds from prototypes to mass production, working with cross-functional teams to ensure processes are capable and stable at scale.

Responsibilities will include:

• Drive cross-functional execution from NPI through mass production, aligning Engineering, Manufacturing, Supply Chain, Quality, Finance, and external stakeholders to meet build and ramp targets
• Define ramp success criteria, build plans, and phase-gate reviews to enable smooth transition from proto → pilot → MP → scale
• Manage program schedules, risks, and dependencies; maintain clear dashboards and communication, escalating critical issues with data-driven options for resolution
• Own factory and supplier readiness for PCBA & box builds: lead technical reviews, capacity & CapEx planning, process qualification, line bring-up, and on-site build support
• Drive yield improvement and issue closure by partnering with internal teams and manufacturing sites to validate process, test coverage, and quality systems
• Lead root cause, containment, corrective action, and long-term process improvements
• Establish run-at-rate requirements and validate capacity at suppliers and internal sites
• Identify bottlenecks and implement solutions for cycle-time reduction, debottlenecking, and throughput increase
• Serve as the primary interface between internal product teams and external manufacturing partners to ensure aligned execution and accountability
• Support go-to-market operational readiness, ensuring supply availability, logistics, and sustaining plans are in place for launch and scale

Desired Qualifications:

• 5+ years in program management, CM operations, manufacturing & process engineering, supplier industrialization, or technical operations in high-volume hardware
• Demonstrated success improving yield, throughput, cycle time, and OEE in production
• Hands-on experience with PPAP/APQP, DOE, SPC, PFMEA, GR&R, control plans
• Strong data analysis skills: Excel/Sheets; SQL, JMP, Minitab or Python beneficial
• Ability to read mechanical and electrical drawings
• Experience in automotive or power electronics manufacturing
• Experience scaling hardware production from lab/pilot → volume manufacturing

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

The Stripe Assistant team is transforming how users interact with Stripe by building an intelligent and proactive assistant that not only answers users’ queries but efficiently resolves issues and provides valuable business insights. We leverage LLMs and agentic systems to elevate the user experience across Stripe—from the dashboard to support surfaces—and we enable other teams to build and integrate their AI agents on our platform. We’re evolving from a helpful support tool to a trusted pilot that anticipates, optimizes, and executes on behalf of our users.

What you’ll do

As a Senior Machine Learning Engineer on the Stripe Assistant team, you’ll own the end-to-end ML and agent architecture that makes Stripe Assistant safe, reliable, and deeply useful. You’ll set the strategy for how the Assistant executes high-trust actions, delivers accurate analytical answers across Stripe and the broader web, orchestrates capabilities across many tools and agents, and grounds responses in authoritative Stripe and user data—so users can resolve issues quickly and confidently.

You’ll drive conversation continuity and personalization across surfaces, evolve the Assistant into a proactive partner that anticipates user needs, and deepen its presence in the dashboard to streamline critical workflows. You’ll establish rigorous evaluation and SLOs and deliver step‑change improvements in quality, latency, cost, and availability—paving the way for configurable levels of autonomy and, ultimately, a dependable operating layer over a merchant’s Stripe account.

Responsibilities

Our team operates fluidly and here are some problems you may tackle:

• Establish trustworthy, human-in-the-loop execution for high-trust “write” actions—prioritizing user control, transparency, accountability, and auditability so customers can delegate with confidence.
• Define and evolve the Assistant’s capability and governance model across hundreds of tools and agents, balancing power, permissions, and consistency at scale.
• Raise answer quality and usefulness by grounding in authoritative Stripe knowledge and live user data, building cross-surface memory and personalization, and making the Assistant proactive and present in the dashboard.
• Explore and apply optimal machine learning methods to improve Stripe Assistant’s overall performance, including but not limited to fine-tuning LLMs with RLHF, synthetic data generation, optimizing RAG pipelines via domain‑specific embedding and retriever fine‑tuning, and automatic prompt tuning, etc.
• Make quality and reliability a product: set and meet SLOs, build rigorous evaluation and benchmarking loops, and drive sustained improvements in latency, cost, and availability.
• Lead as a tech lead: mentor and grow engineers, uphold high bars for code quality, security, observability, and operational rigor, and align cross‑functionally to ship safely and fast.

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 5+ years in AI/ML and backend engineering.
• Applied LLM experience: RAG/embeddings, tool use/function calling, agentic planning/orchestration, fine-tuning, code generation, evaluations, etc.
• Proficient in Python (Ruby is a plus); strong distributed systems fundamentals.
• Experience working closely with product management, design, other engineers, and other cross-functional partners.

Preferred qualifications

• Experience operating ML systems at global scale with stringent SLOs—balancing reliability, latency, and cost—with privacy, security, and compliance by design.
• Experience building products where AI/ML is core; as well as balancing short-term product priorities with long-term AI/ML improvements.
• Track record building ML platforms, especially those that enable multiple teams to collaborate together.
• Strong technical leadership and communication: mentoring and elevating engineers, elevating AI/ML awareness and posture within organizations, setting architectural direction, and driving alignment in ambiguity.

Join us to build a trustworthy, proactive AI operating layer for every Stripe merchant—advancing safety, reliability, and insight at global scale. If you’re ready to help take Stripe Assistant from copilot to full autopilot and shape how businesses connect with Stripe, we’d love to hear from you.

We are looking for a Staff Forward Deployed Engineer who is passionate about solving complex cloud infrastructure challenges in the fast-growing AI/ML space. This is a high-impact position designed to be the "technical tip of the spear" for our most strategic AI-Native (ANE) customers.

As an FDE, you will sit at the intersection of Product Engineering and Customer Implementation. You will be embedded directly with our most strategic customers to drive transformational AI adoption. You will collaborate closely with customer teams to ship advanced AI applications that solve real world business problems.

You will build the tools, migration scripts, and AI starter kits that don't just solve one customer's problem, but scale the entire DigitalOcean AI Cloud ecosystem. Your mission is to accelerate "time-to-inference" in production at scale and serve as a critical feedback loop, ensuring our product roadmap is informed by the world's most demanding AI workloads.

What you’ll do:

• Embedded Customer Engineering: Partner deeply with strategic ANEs to manage complex migrations, build production-ready PoCs, and execute hands-on application builds on our GPU infrastructure.
• Build Scalable Assets & Tooling: Operationalize field learning by building migration planners, reusable systems, benchmarking frameworks, model optimization agents, and deployment automation scripts (e.g., Terraform/Pulumi) that standardize how AI workloads are deployed and tuned across DigitalOcean.
• Develop AI "Starter Kits": Create pre-built GenAI agents, solution templates, and notebooks (e.g., LangGraph, CrewAI) tailored to popular and advanced business needs.
• Drive the Product Roadmap: Act as the frontline technical voice for CPTO, surfacing architectural gaps and edge cases to inform core product development. Transition field-built tools into native product features.
• New Tech Validation: Lead the early testing and integration of emerging AI frameworks to ensure a first-class developer experience on DigitalOcean.
• Partner & GTM Enablement: Co-develop delivery frameworks with Strategic and Technical partners to enable repeatable, high-quality deployments at scale.
• Market Leadership: Produce field-tested demo kits and deployment guides that support new product releases with practical, validated assets.

Key Metrics

• Customer Adoption: Number of high-impact production workloads landed; reduction in average "time-to-production"; and Pilot-to-Production conversion rates.
• Asset & Tooling Delivery: Number of reusable tools (agents, scripts, playbooks) delivered per quarter and their subsequent adoption rate by the crossfunctional teams and customers.
• Field Enablement & Scale: Measured by the successful handoff and execution of FDE-defined deployment patterns to technical partners and the internal adoption rate of FDE playbooks across all customer-facing technical teams.
• Product Influence: Number of roadmap features or architectural changes directly attributed to FDE feedback and validated customer hypotheses.

What You’ll Add to DigitalOcean:

• AI/ML Architecture & Domain Expertise: Significant experience in the AI/ML lifecycle, specifically hosting large language or multimodal models using inference engines like vLLM, SGLang, or Modular. You have a deep understanding of common LLM architectures and optimization techniques (e.g., continuous batching, quantization).
• Distributed Systems & Infrastructure Mastery: Act as the subject matter expert on modern GPU families (NVIDIA/AMD) and their software stacks (CUDA, ROCm, TensorRT, OpenAI Triton). Expert proficiency in Kubernetes (K8s) and the design of distributed systems, including microservices, messaging systems, databases, and Infrastructure as Code. You can seamlessly integrate AI workloads with core cloud services (Networking, VPC, Storage, Compute).
• High-Performance Inference & Hardware Optimization: Hands-on experience with distributed inference serving frameworks (e.g., llm-d, NVIDIA Dynamo, or Ray Serve). You understand GPU-level optimization and have experience with interconnect technologies like NVlink, XGMI, or RoCE to maximize hardware efficiency.
• Software Engineering Foundation: Strong production coding skills in Python or Go with the ability to build high-quality tools, automation, and internal assets.
• Data-Driven Performance Insight: Proven ability to benchmark AI infrastructure and perform GPU utilization tuning to optimize customer ROI and workload performance.
• Consultative Execution: Proven ability to establish instant technical credibility with CTOs and Lead Architects while managing high-stakes technical migrations.

Preferred

• Experience with emerging AI orchestration frameworks like LangGraph, CrewAI, or LlamaIndex.
• A background in technical consulting or "Forward Deployed" roles at high-growth AI or infrastructure companies.
• Experience building and scaling "Center of Excellence" models or partner delivery frameworks.
• Active contributor to open-source AI projects or technical communities.

Compensation Range: 

• $195,000 - $239,000

*This is a remote role

JR: 2026-7748

#LI-Remote

About this role

We are looking for a highly analytical and resourceful Growth Marketing Manager to drive the execution of our paid social and retargeting programs. This is an experimentation-heavy role focused on advancing a broad range of growth initiatives, from scaling Faire’s paid retargeting program to launching brand acquisition tests. Additionally, the role will support day-to-day paid social campaign management to ensure we hit KPI goals through the optimization of key performance levers. The ideal candidate is a scrappy, metrics-driven self-starter who is well-versed in the Meta platform and other paid social platforms, is comfortable managing campaigns with some guidance, and is eager to continuously explore new ways to incorporate AI into their workflows for increased efficiency. The ideal candidate is plugged into the social media landscape, staying current with creative trends and innovative campaigns from other companies to introduce fresh ideas. Has a track record of using AI tools to automate team workflows, accelerate creative testing, and launch new channel experiments with minimal engineering or analytics support.

What you’ll do 

• Execute and scale retargeting campaigns to drive repeat retailer purchases and improve retention, while maintaining strict efficiency goals.
• Assist in the day-to-day operations of our paid social program to analyze daily campaign performance and explore optimization opportunities (e.g. creatives, bidding, landing pages) in order to hit weekly KPI targets focused on maximizing user growth while maintaining efficient acquisition costs
• Lead the execution of new high-impact pilot growth projects that require quick implementation and are not yet a part of our evergreen programs.
• Identify opportunities to leverage AI and automation tools to streamline campaign processes, reporting and experimentation workflows.
• Collaborate with cross-functional teams to tackle a variety of challenges including troubleshooting tracking issues, coordinating with creative teams, and identifying resourceful, data-driven solutions to achieve KPI goals.

Qualifications

• 3-5 years direct, hands-on experience managing medium scale campaigns on Meta and other paid social channels with focus on optimizing for down-funnel metrics. 
• Strong understanding of paid marketing metrics (CPM, CTR, CVR) and the appropriate levers to pull in different scenarios 
• Proficiency with marketing automation tools for optimizing and making bulk campaign changes (e.g. Smartly, Hunch, Omneky) 
• Highly analytical with a structured approach to solving problems. Proficient in analyzing large datasets through Excel and/or SQL and data visualization tools (e.g. Mode and Tableau)
• Experience using AI and automation to improve workflows and output quality such as campaign QA and analytics
• Track record as a fast learner with a knack for creative and technical solutions.
• Familiarity with AB testing and incrementality testing 
• Experience using paid marketing for retargeting and reengagement a strong plus 
• Experience in a two-sided marketplace or with products aimed at small business owners is a strong plus
• Experience in managing a cross-border program is a plus
• Ability to thrive in a fast-paced, constantly changing environment, with the agility and flexibility to balance multiple priorities simultaneously

San Francisco: the pay range for this role is $118,500 to $163,000 per year.

This role will also be eligible for equity and benefits. Actual base pay will be determined based on permissible factors such as transferable skills, work experience, market demands, and primary work location. The base pay range provided is subject to change and may be modified in the future.

Summary

The AI Intern will join the Technology team to design and implement intelligent solutions that make work smoother, smarter, and more efficient across the organization. Working closely with teams throughout the firm, this role will explore how generative AI and automation can streamline operations, surface insights, and improve efficiency across multiple departments.

This position is based in our San Francisco headquarters and requires 4+ days in office. The internship is full-time for approximately 12 weeks, with the option for extension. Exact schedule can be adjusted to accommodate the right candidate.

Responsibilities

Process Improvement

• Conduct workflow audits across departments to identify and document processes most ready for automation.
• Prototype automated processes and workflows to reduce manual effort and increase consistency.
• Partner with the Technology team and department stakeholders to integrate systems that support smoother cross-functional workflows.

AI Solutions & Tool Development

• Prototype an AI-assisted tool for a target department as a pilot project.
• Create visual dashboards integrating operational data and company metrics to generate actionable leadership insights.
• Contribute to the design of custom AI assistants for internal teams, supporting content structure, data organization, and prompt library development.
• Research, identify, and propose outside AI tools to assist with internal efficiency; assist with training and implementation.

Knowledge & Data Management

• Build and maintain AI learning resources and trainings for teams across the firm to support adoption of key AI tools.
• Own data management and documentation for assigned projects, including tracking milestones, decisions, and outcomes.
• Document project discussions and action items to promote accountability across AI-related workstreams.

Qualifications

• Current undergraduate or graduate student pursuing a degree in Computer Science, Information Systems, Data Analytics, Business, or a related field.
• Demonstrated curiosity about AI, automation, and digital transformation in the workplace.
• Familiarity with tools such as ChatGPT, Claude, Microsoft CoPilot, Zapier, Notion AI, or similar platforms.
• Strong analytical and communication skills with the ability to translate technical ideas into practical business solutions.
• Experience or coursework in Python, workflow automation, or dashboard design a plus.
• Highly organized, detail-oriented, and proactive in managing multiple projects.
• Thrives in a collaborative and fast-paced environment.

We provide reasonable accommodation to support individuals of all abilities in performing essential functions.

Compensation

• $20 - $30/ hour depending on experience
• Weekly lunch stipend

About the Director, AI Enablement at Headspace:

Headspace is building an AI-first operating model grounded in member safety, privacy, and measurable business impact. As Director, AI Enablement, you will define and drive the strategy that helps Headspace adopt AI thoughtfully, responsibly, and at scale across the enterprise.

This is a highly visible role, reporting to the COO/Founder, with the opportunity to shape how teams across Headspace evaluate, build, govern, and scale AI-powered workflows, tools, and operating practices. You will partner closely with executive leaders and senior stakeholders across Product, Engineering, Legal, Privacy, Security, Procurement, Care, and Go-to-Market to translate company priorities into an AI roadmap that delivers meaningful outcomes for our teams and the members we serve.

This role is ideal for a strategic and hands-on leader who can move fluidly from vision to execution: setting direction, building operating mechanisms, developing talent, and leading cross-functional change in a fast-moving environment. You bring strong judgment, a bias toward learning, and a commitment to responsible AI. You’re willing to challenge defaults, run smart experiments, and unblock teams while staying inside responsible AI guardrails. In doing so, you will help Headspace build the capabilities, guardrails, and cultural momentum needed to make AI a durable advantage in service of our mission to provide every person access to lifelong mental health support.

What you will do:

• Define and lead Headspace’s enterprise AI enablement strategy, roadmap, and operating model, aligning investments and priorities to company goals, member outcomes, and measurable business impact.
• Partner with the COO/Founder, executive team, and senior leadership team to identify high-value opportunities for AI across the business and turn them into a focused, transparent, and scalable portfolio of work.
• Own AI intake and prioritization: triage requests, refine problem statements, size value, and maintain a transparent queue.
• Lead AI initiatives end-to-end (discovery → pilot → launch), aligning scope, milestones, success metrics, and stakeholders. Own the outcome and drive real impact by building.
• Lead a high-impact team, while also leading/influencing crossfunctionally to coach talent and build the organizational muscle needed to scale AI adoption, experimentation, and responsible execution over time.
• Drive cross-functional alignment with senior stakeholders across Product, Engineering, Legal, Privacy, Security, Procurement, and functional leadership to accelerate delivery while managing risk appropriately.
• Define the enterprise standards, frameworks, and guardrails for AI vendor evaluation, implementation, and use, including build-versus-buy recommendations, governance pathways, and responsible AI practices.
• Drive Headspace’s AI enablement capability through scalable programs such as leadership engagement, functional playbooks, training, office hours, and champion networks that increase fluency and adoption across teams.
• Oversee a portfolio of AI initiatives and ensure teams are delivering against clear business cases, adoption metrics, operational improvements, and lessons learned that inform future investment.
• Unblock high-leverage technical/integration work and identify next-wave AI opportunities to scale adoption and cultural change.
• Deliver executive-ready communication, recommendations, and reporting on AI strategy, portfolio health, risks, trade-offs, and realized impact.
• Act as a strategic thought partner and visible leader for AI adoption at Headspace, helping shape a culture that is ambitious, practical, and grounded in safety, privacy, and our values.

Required Skills:

• 7+ years of experience in product management/operations, technical program management, business operations, strategy, digital transformation, or related roles delivering software/AI projects end-to-end.
• Significant experience leading cross-functional, enterprise-level transformation work with demonstrated impact across multiple functions or business units.
• Experience setting strategy, building roadmaps, and establishing operating mechanisms for AI, automation, or other emerging technology initiatives in a fast-paced environment.
• Demonstrated success influencing and partnering with executive leaders and senior stakeholders in a highly matrixed organization.
• People leadership experience, including building, managing, mentoring, and developing high-performing teams and/or standing up a new function or capability.
• Strong aptitude of AI concepts (LLMs/agents, common tradeoffs, prototype→pilot→scale lifecycle) and ability to translate technical constraints into clear timelines and decision points.
• Ability to design, evaluate, and iterate on prompts for LLM-based workflows; essential for building and reviewing AI agents
• Ability to define, interpret, and act on adoption and outcome metrics; comfort with dashboards (Looker, Tableau, etc.)
• Experience evaluating AI use cases through a business lens, including feasibility, value, risk, adoption readiness, and return on investment.
• Experience partnering with Legal, Privacy, Security, and Procurement or equivalent functions to implement AI responsibly in regulated or high-trust environments.
• Strong analytical and operational rigor, with the ability to define success metrics, assess outcomes, and make clear prioritization decisions.
• Excellent written and verbal communication skills, with the ability to synthesize complexity into crisp recommendations, executive updates, and change-ready messaging.

Preferred Skills:

• Experience leading AI enablement, transformation, or internal adoption work in healthcare, digital health, wellness, or another privacy- and safety-sensitive environment.
• Experience building enterprise enablement programs such as champion networks, training curricula, playbooks, and adoption frameworks.
• Experience with vendor selection, contract evaluation, and budget or portfolio management for AI tools and platforms.
• Experience balancing strategic leadership with hands-on prototyping, workflow design, prompt iteration, or early-stage solution development.
• Familiarity with change management approaches that help organizations adopt new tools and ways of working at scale.
• Relevant certifications in program management, product management, change management, or AI-related disciplines (PMP/CSM/AI certificates).

Location:

We are currently hiring this role remotely in the US and Hybrid for San Francisco (SF). Candidates must permanently reside in the US full-time.
For candidates with a primary residence in the greater SF area, this role will follow our hybrid model. You’ll work 3 days per week from our office, allowing for impactful in-office collaboration and connection, while enjoying the flexibility of remote work for the rest of the week. Your recruiter will share more details about our hybrid model. 

Pay & Benefits:

The anticipated new hire base salary range for this full-time position is $138,600-$220,000 + equity + benefits.

For roles based in San Francisco, New York City, or Seattle, a separate salary range of $177,100-$250,000 applies, consistent with our location-based compensation philosophy.

Our salary ranges are based on the job, level, and location, and reflect the lowest to highest geographic markets where we are hiring for this role within the United States. Within this range, individual compensation is determined by a candidate’s location as well as a range of factors including but not limited to: unique relevant experience, job-related skills, and education or training. 
Your recruiter will provide more details on the specific salary range for your location during the hiring process.

At Headspace, base salary is but one component of our Total Rewards package. We’re proud of our robust package inclusive of: base salary, stock awards, comprehensive healthcare coverage, monthly wellness stipend, retirement savings match, lifetime Headspace membership, generous parental leave, and more. Additional details about our Total Rewards package will be provided during the recruitment process. 

About Headspace

Headspace exists to provide every person access to lifelong mental health support. We combine evidence-based content, clinical care, and innovative technology to help millions of members around the world get support that’s effective, personalized, and truly accessible whenever and wherever they need it.

At Headspace, our values aren’t just what we believe, they’re how we work, grow, and make an impact together. We live them daily: Make the Mission Matter, Iterate to Great, Own the Outcome, and Connect with Courage. These values shape our decisions, guide our collaborations, and define our culture. They’re our shared commitment to building a more connected, human-centered team—one that’s redefining how mental health care supports people today and for generations to come.

Why You’ll Love Working Here:

• A mission that matters—with impact you can see and feel
• A culture that’s collaborative, inclusive, and grounded in our values
• The chance to shape what mental health care looks like next
• Competitive pay and benefits that support your whole self

How we feel about Diversity, Equity, Inclusion and Belonging:

Headspace is committed to bringing together humans from different backgrounds and perspectives, providing employees with a safe and welcoming work environment free of discrimination and harassment. We strive to create a diverse & inclusive environment where everyone can thrive, feel a sense of belonging, and do impactful work together. 

As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability*, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our workplace. 

*Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Headspace. Please inform our Talent team by filling out this form if you need any assistance completing any forms or to otherwise participate in the application or interview process.

Headspace participates in the E-Verify Program.

Privacy Statement

All member records are protected according to our Privacy Policy. Further, while employees of Headspace (formerly Ginger) cannot access Headspace products/services, they will be offered benefits according to the company's benefit plan. To ensure we are adhering to best practice and ethical guidelines in the field of mental health, we take care to avoid dual relationships. A dual relationship occurs when a mental health care provider has a second, significantly different relationship with their client in addition to the traditional client-therapist relationship—including, for example, a managerial relationship.  

As such, Headspace requests that individuals who have received coaching or clinical services at Headspace wait until their care with Headspace is complete before applying for a position. If someone with a Headspace account is hired for a position, please note their account will be deactivated and they will not be able to use Headspace services for the duration of their employment. 

Further, if Headspace cannot find a role that fails to resolve an ethical issue associated with a dual relationship, Headspace may need to take steps to ensure ethical obligations are being adhered to, including a delayed start date or a potential leave of absence. Such steps would be taken to protect both the former member, as well as any relevant individuals from their care team, from impairment, risk of exploitation, or harm.

For how how we will use the personal information you provide as part of the application process, please see: https://www.headspace.com/applicant-notice

#LI-Hybrid

At Scale, we develop reliable AI systems for the world’s most important decisions. The Brand Experience manages all aspects of Scale’s brand, including the company’s front door scale.com. It’s often a prospect's first real experience with our brand and what we build. The Web Experience Manager will lead our small team of developers and designers, and take full ownership of the strategy, operations, and quality of our digital presence.

This role sits at the intersections of brand, engineering, marketing, and design. You'll translate priorities from cross-functional teams into a clear roadmap, hold a high bar for quality, expertly leverage modern AI web tools, and make sure the team has the clarity and support they need to do their best work. You're a people-first leader with enough technical depth to make good calls quickly.

You will: 

Lead the Team

• Own the web roadmap by maintaining, prioritizing, and communicating clearly so the team is always working on what matters most
• Manage and develop a lean team of web developers and designers by supporting career growth, handling resource allocation, and proposing and scoping new initiatives
• Serve as the connection point between the web team and cross-functional partners (Brand, Marketing, and Product) by translating priorities into a well-sequenced backlog, protecting the team's focus

Own Quality & Reliability

• Own the quality of everything that ships by building the testing and review framework, managing deployments, and setting the standard for what "done" means
• Design and run the planning around urgent issues; set clear response-time SLAs for site performance and internal support requests and hold to them
• Build the systems to keep marketing sites secure, performant, and compliant 24/7
• Lead post-mortems after incidents by coordinating the fix, communicating status to stakeholders, documenting learnings with rigor, and adjusting the roadmap accordingly

Manage Our Stack

• Oversee Scale's integrations on web properties by monitoring for performance, output quality, and consistency
• Manage relationships with web vendors, internal security, and IT teams
• Regularly audit the AI tooling to ensure we're using the best tools efficiently, pilot new tools, and flag when something needs to be updated or replaced

Ideally you’d have:

• 4+ years in web management, digital operations, or a related field, including direct people management
• Technical fluency: You’re comfortable in conversations about architecture, deployment pipelines, or front-end frameworks, even if you're not writing the code
• Experience managing AI integrations or APIs: genuine curiosity about how the underlying models work
• Operational instinct: you keep clean documentation, run tight sprint cycles, and treat QA as a feature, not a chore
• Calm under pressure: You're the person who steadies the team when something breaks
• Ambitious and meticulous: You’re motivated by achieving broader business results, and you sweat the small details that compound over time into a reputation for quality

What you’ll do

We are seeking a skilled and hands-on Data Center Facilities Technician with facilities experience to manage the operations of our pilot data center. This role requires a proactive individual who can perform mechanical work, oversee the maintenance of equipment, and coordinate with subcontractors as needed.

Where you’ll work

We are an in-office culture — velocity matters when you're building physical infrastructure, and the best decisions happen in the room. This role is ideally based in our San Francisco, offices, with full-time onsite expectations outside of bi-weekly WFH Fridays.

We're onsite because velocity matters when you're building physical infrastructure. Solving complex problems in real-time with Manufacturing, Engineering, and Finance leaders is how we move faster than a slow, antiquated industry.

Responsibilities

• Oversee the daily operations of the data center, ensuring all systems function optimally.
• Monitor and maintain air-cooled chillers, CDU systems and fan coils.
• Perform hands-on mechanical tasks, including maintenance, repairs, and troubleshooting of facility systems.
• Conduct routine inspections to identify and resolve potential issues before they escalate.
• Engage and coordinate with subcontractors for specialized tasks or repairs.
• Serve as the primary point of contact for all facility-related inquiries and issues.
• Maintain accurate records of maintenance activities, equipment performance, and service requests.
• Assist in developing standard operating procedures (SOPs) for facility operations.
• Ensure compliance with safety regulations and best practices within the facility.
• Promote a safe working environment for all personnel and visitors.

Requirements

• High school diploma or equivalent; technical certification in facilities management, HVAC, or related field preferred.
• Minimum of 3 years of experience in facilities management or data center operations.
• Hands-on experience with mechanical systems, cooling technologies, and electrical systems.
• Strong troubleshooting and problem-solving abilities.
• Excellent communication skills for effective collaboration with team members and subcontractors.
• Ability to work independently and manage multiple tasks efficiently.
• Relevant certifications in HVAC, electrical systems, or facilities management are a plus.
• Proficiency with "filling and infilling" (often referred to as commissioning and topping off) using specialized equipment like the Liquid Cooling Cart. This includes:
  • Performing full rack fills, drains, and air purges to remove trapped air.
  • Handling 60-liter reservoirs and managing separate "new" vs. "used" fluid to prevent contamination.
• Experience with PG25 specifically, which is often dyed fluorescent yellow-green for rapid visual leak detection. Technicians must monitor pressure drops and flow rates, as PG25’s viscosity can sometimes mask small leaks.
• Awareness of "wetted materials" like copper cold plates, brass, and polymer piping (PP or PVDF) to prevent corrosion or biofouling.
• Ability to service Coolant Distribution Units (CDUs) and rack manifolds, including the use of Quick Disconnect (QD) or LQC connectors for spill-free maintenance.

Bonus points

• Ideally 2–6+ years in data centers, high-performance computing (HPC) facilities, or industrial cooling.
• Certificates:
  • EPA 608 Universal Certification: Standard for handling refrigerants and cooling systems.
  • Familiarity with standards like NFPA 110(emergency power) and ASHRAE.
• Hands-on experience with plumbing, pump maintenance, and troubleshooting integrated electrical/mechanical systems.

Benefits

• Subsidized health, dental, and vision insurance
• Equity (options) in a rapidly growing startup
• 401(k) with 4% employer match
• Unlimited PTO
• Parental leave
• Healthcare and Dependent Care Flexible Spending Accounts (FSA) or Health Savings Account (HSA)
• Commuter benefits
• Team on-sites where all offices come in–person to collaborate

The Role

Pilot is hiring a Software Engineer to join our Bookkeeping Automation team.

This team builds the systems and tooling that power high-quality bookkeeping, including secure and reliable agentic workflows, integrations with third-party systems, and the infrastructure needed to operate them effectively in production. We focus on improving the accuracy, efficiency, and reliability of bookkeeping at scale.

As a Software Engineer on the team, you’ll build product and platform capabilities that help transform financial data into dependable bookkeeping outcomes. You’ll work closely with engineers, product managers, designers, and operational experts to ship systems that are practical, measurable, and robust.

This is a strong fit for someone who enjoys building real-world automation systems and is excited about the engineering challenges that come with agentic workflows, including orchestration, security, evaluation and observability.

Pilot’s backend is written in fully typed Python, and our frontend stack includes JavaScript, TypeScript, and Vue.js. We use Terraform to manage infrastructure, deploy containerized services on AWS, and rely on Postgres and modern observability tooling in production.

Location: San Francisco, CA (3 days/week in office - Mondays, Tuesdays, and Thursdays).

Key Responsibilities

• Build, test, and deploy software in a continuous manner
• Develop systems that power bookkeeping automation, including agentic workflows and integrations with third-party platforms
• Design and implement reliable workflow orchestration across services, tools, and operational processes
• Build observability into automation systems so teams can understand performance, investigate failures, and improve quality over time
• Contribute to the security and reliability of systems that handle sensitive financial data and operational decisions
• Help design and improve evaluation frameworks that measure workflow quality, correctness, and business impact
• Partner with PMs, designers, and cross-functional stakeholders to turn ambiguous problems into practical solutions
• Write clear technical designs, contribute thoughtful code reviews, and maintain high engineering standards
• Investigate production issues, improve system reliability, and support services as needed
• Ability to work in our San Francisco office Mondays, Tuesdays, and Thursdays

About You

Even if you don’t have experience with every part of our stack, we’d still love to talk.

We’re looking for someone who has:

• 3+ years of experience as a software engineer
• Experience building production software and shipping customer-facing or business-critical systems
• Strong coding fundamentals and the ability to write clean, maintainable, well-tested code
• Good product and systems judgment, especially in ambiguous or evolving problem spaces
• Strong communication skills and comfort working cross-functionally
• Interest in building automation systems that are reliable, observable, and secure
• A thoughtful approach to building systems that are trustworthy, practical, and effective in production

Nice to Have

• Experience with Python in production
• Experience with workflow orchestration, automation platforms, or distributed systems
• Familiarity with agentic or AI-assisted systems in production environments
• Experience building observability, alerting, or operational debugging tools
• Experience with system security, permissions, or handling sensitive data
• Experience building evaluation or quality measurement frameworks
• Experience with fintech, accounting, or financial operations tooling
• Experience integrating with third-party APIs and external systems

Why This Role Matters

The Bookkeeping Automation team is building systems that expand what Pilot can automate while preserving quality, trust, and control. Agentic workflows are only valuable when they are observable, secure, measurable, and reliable in production. This role is an opportunity to shape those foundations and help define how modern automation can improve financial operations at scale.

About Pilot

Pilot launched in 2017 to bring the back office into the modern era. Pilot provides small businesses with dedicated finance experts - which Pilot hires as full-time, U.S.-based employees - who learn the ins-and-outs of their business. Pilot integrates directly with the billing, banking, expense, and payroll systems customers already use. With a special blend of custom software and expert bookkeepers, Pilot delivers accurate, consistent bookkeeping and financial management and tax services that give entrepreneurs the freedom to focus on their business.

Pilot has over 3,000 customers and has raised over $170 million in financing from Sequoia, Index Ventures, Stripe, Bezos Expeditions, and Whale Rock.  Our investors also include a long list of world-class entrepreneurs, including Patrick and John Collison, Drew Houston, and Diane Greene.  Our most recent funding round doubled our valuation to $1.2 billion – Meet Fintech’s Newest Unicorn.

Why Pilot?

• We invest in our employees’ development and happiness because our employees are the keys to our success and ensuring happy customers
• The opportunity to join a seasoned founding team that has led companies through two prior successful startups and acquisitions (by Oracle and Dropbox).
• Flexible vacation/time-off policy
• All federal holidays are observed
• Competitive benefits package including additional wellness benefits
• Parental leave for birthing or non-birthing parents – 100% pay for 12 weeks
• 401(k) plan

The base pay range target for the role seniority described in this job description is $138,000 - $186,000 in San Francisco, CA. Final offer amounts depend on multiple factors such as candidate experience and expertise, geographic location, total compensation, and market data. In addition to cash pay, full-time regular positions are eligible for equity, 401(k), health benefits, and other benefits; some of these benefits may be available for part-time or temporary positions.

Pilot commits to provide a work environment free of discrimination and harassment, as well as equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. You may view all of Pilot’s recruiting notices here, including our EEO policy, information about requesting a reasonable accommodation in the job application process, recruitment agency policy, recruitment scam notice, and important E-Verify information. You may view our job candidate privacy policy here.

This is a hybrid role that will sit out of our San Francisco office. Hybrid in-office Tuesdays and Wednesdays of each week. 

About the Role

We are looking for a builder to help lead our ‘AI for Work’ efforts. Together with the Director of AI Strategy and Enablement, you will build the internal AI infrastructure that makes our teams more efficient. That means building, evaluating vendors, and continuously evolving the AI systems our teams run on with the goal of maximizing every person's efficiency and scaling our ability to deploy agents across the business. You will embed directly within business functions across the organization, deeply understand how teams operate today, and fundamentally reimagine how they should operate tomorrow. This is not about bolting automation onto existing processes; it's about redesigning how work gets done with agentic tooling transforming (and eliminating) workflows. You will partner with leaders across the business to surface high-impact opportunities, architect intelligent solutions, and deliver measurable gains in productivity, output quality, and the experiences we deliver to our employees. You will define what "AI-native operations" looks like inside Taskrabbit. 

As the AI Productivity and Business Automation Lead, you will also own a critical role in scouting, evaluating, testing, and piloting third-party AI tools to unlock significant productivity gains across Taskrabbit. You’ll work closely with the Director of AI Strategy and Enablement and functional leads to map high-value process bottlenecks and identify AI solutions. You’ll also help create structured experiments and pilot programs that demonstrate measurable business impact. In addition, you’ll help bring cutting-edge AI technology into practical application, supporting implementation and tracking success to drive our AI Strategic Plan. 

You will be responsible for "mining" the business for efficiency opportunities while simultaneously helping to build the centralized orchestration layer that ensures our enterprise AI spend is governed, consistent, and scalable. This is a high-impact IC role designed for a "scrappy builder" who thrives on turning internal complexity into streamlined, automated excellence. 

What You Will Do: 

• Partner multiple functional leaders to define new standards for how teams operate in an AI-augmented environment. Reporting to the Director of AI Strategy and Enablement, you will establish the "AI-first" baseline for daily execution, ensuring that ways of working are clearly defined and consistent across all non-engineering functions. 
• Conduct structured discovery, shadowing teams, interviewing stakeholders, and mapping end-to-end processes, to identify where AI can eliminate, redesign, or dramatically accelerate work 
• Embed within internal business functions to develop a deep, firsthand understanding of current workflows, pain points, and decision-making processes to map high-value process bottlenecks. 
• Reimagine workflows from first principles rather than automating existing steps; challenge assumptions about what requires human involvement and what doesn't
• Design, build, and deploy AI-powered automations, agents, and internal tools that reduce time spent on repetitive, low-value-add tasks while improving the quality and consistency of outputs 
• Integrate large language models, agentic frameworks, and automation platforms into internal workflows with appropriate guardrails, error handling, and human-in-the-loop checkpoints
• Measure everything: establish baselines before intervention, track adoption and usage patterns post-deployment, and quantify productivity impact in terms of hours saved, error rates reduced, and cycle times compressed 
• Serve as a trusted advisor to functional leaders on what AI can and cannot do for their teams; translate business problems into technical solutions and technical constraints into business language 
• Stay abreast of the rapidly evolving AI tooling landscape (e.g., LLM capabilities, orchestration frameworks, RPA-to-AI convergence, no-code/low-code platforms) and calibrate our internal stack accordingly 
• Build reusable patterns, templates, and playbooks so that successful automations in one function can be adapted and scaled across others 
• Collaborate closely with the engineering and product organizations to ensure internal automation efforts align with our broader technology strategy and do not create shadow IT risk 
• Help to define the framework for evaluating the success and health of our workforce transformation. You will determine the key signals that demonstrate progress, partnering with Finance and Data Science to ensure that operational shifts deliver validated value to Taskrabbit. 
• You will focus on moving beyond tool adoption to fundamental change, ensuring our teams are positioned to focus on high-value, high-judgment work that drives enterprise performance. 
• Beyond individual projects, you will focus on helping to build the mindset and capability for teams to lead their own evolution. You will create the models that allow the organization to stay agile, ensuring the workforce can continuously adapt as technology and market conditions change. 

Skills Required: 

• Educational Foundation: You hold a Bachelor’s degree in Computer Science or a comparable technical field, with demonstrated interest in Business Analytics, Finance, Data Science, applied AI, or related disciplines. 
• Experience: You bring 5+ years of professional experience, including 1–2 years of direct, relevant experience in AI, data, or analytics-driven roles. 
• GenAI Fluency: You have hands-on experience with generative AI tools (e.g., Gemini, ChatGPT, Claude) through professional, academic, or personal projects, with a strong understanding of concepts such as state management and prompt versioning. 
• AI & ML Knowledge: You possess a solid understanding of AI technologies and machine learning concepts, and can apply them effectively in business contexts.
• Analytical Thinking: You demonstrate a strong analytical mindset, with the ability to design experiments, interpret metrics, and distinguish meaningful signals from noise.
• Communication Skills: You communicate clearly and concisely, translating complex technical insights into actionable recommendations for non-technical stakeholders.
• Ownership & Drive: You exhibit curiosity, a bias for action, and a strong sense of ownership in fast-moving, ambiguous environments. 
• Hands-on Builder Mindset: You are a scrappy, execution-oriented builder who can take ideas from stakeholders and independently develop working agentic workflows without relying on external engineering resources. 
• Business Acumen: You translate complex AI capabilities into clear business value, articulating ROI and impact for diverse stakeholders. 
• Operational Excellence: You bring rigor to operations, including managing vendor relationships, forecasting technical costs (e.g., token usage), and maintaining system reliability and SLAs. 
• Strategic AI Perspective: You stay current with rapid advancements in AI (e.g., LLMs, agents), proactively identifying implications for business and workforce transformation. You effectively bridge the gap between what is technically possible and what is practically scalable. 
• Leadership & Influence: You are a self-starter who thrives in ambiguity and can lead high-stakes discussions with senior leaders, using structured thinking and compelling storytelling to drive alignment and change. 
• Impact Orientation: You are deeply data-driven, partnering effectively with Finance and Data Science to define success metrics and ensure initiatives deliver measurable productivity gains and business impact. 
• Continuous Learning: You demonstrate strong intellectual curiosity and a commitment to continuous learning, staying ahead of emerging technologies to ensure long-term organizational readiness.

Compensation & Benefits: 

At Taskrabbit, our approach to compensation is designed to be competitive, transparent, and equitable. Total compensation consists of base pay + bonus + benefits + perks. The base pay range for this position is $192,000 - $250,000. This range is representative of base pay only, and does not include any other total cash compensation amounts, such as company bonus or benefits. Final offer amounts may vary from the amounts listed above and will be determined by factors including, but not limited to, relevant experience, qualifications, geography, and level.

About the role

Why this role is exciting

Why you'll love it here:

• 💰 Competitive Compensation. For this role our salary is targeted at $105-$140k USD per year. Final offer amounts are determined by factors such as experience and expertise. We take a geo neutral approach to compensation within the US, meaning that we pay based on job function and level, not location. 
• 🏆  Syndio Equity. So you can share in Syndio’s success.
• 🏝  Flexible Vacation Policy. We encourage our team to recharge when they need to, plus paid sick & safe time, compassion leave, parental leave, and voting leave. 
• 🩺  Medical, Dental, Vision. Syndio pays 90% of employee premiums, and 50% for dependents.
• 🏥  Life Insurance & Disability. Syndio covers the full premium.
• 🏦 401(k). To help you save for your future
• 📍 Remote-first in the following approved U.S. states: AZ, CA, CO, CT, DC, FL, GA, ID, IL, IA, MD, MA, MN, NE, NJ, NY, OH, OR, PA, RI, SC, SD, TX, UT, VT, VA, WA, and WI #LI-Remote

Role Progression:

In the 1st Month:

• Complete onboarding on the Syndio platform and the "Decision Intelligence" vision.
• Master the new Integration Platform and current data loading artifacts.
• Shadow 2-3 strategic client implementations and identify potential automation opportunities.
• Contribute to a pilot migration of an existing client’s data into the new platform.

At 3 Months:

• Independently lead technical implementations for new clients.
• Execute data migrations for a segment of the existing client base into the new Integration platform.
• Build reusable "Implementation Artifacts" (scripts, prompts, templates) that reduce time-to-value for the whole team.
• Contribute to the design of our new Platform’s Implementation process, identifying automation and other artifacts to minimize the client’s time to value.

By 6 Months:

• Manage a portfolio of high-complexity implementations for Syndio’s most strategic accounts utilizing automation and other artifacts to maximize client’s value in minimum time.
• Help achieve the goal of migrating 70% of the client base to the new Integration platform solution.
• Serve as a subject matter expert for "Process Embedding," ensuring clients are fully adopting the platform’s advanced setup features.

The interview overview

Below you'll find an outline of the interview plan for our Forward Deployed Engineer position. Please note that this is what we expect the process to look like; we may ask you for supplemental information or require an additional step before making a final decision.

1. 30 min phone call with a member of our Talent Team.
2. 45-60 min Zoom deep dive with the Hiring Manager (Director of Forward Deployed Engineering).
3. 75 min hands-on technical interview with a Senior Engineer.
4. 2-3 video interviews with key members of the Customer Success and Product teams.
5. 30 min interview with the SVP of Engineering - Data Strategy.

About Pilot

About the Role

What You’ll Do

• Understand how franchise systems buy (corporate vs franchisee vs both)
• Identify high-potential segments (e.g., QSR, fitness, home services, multi-unit operators)
• Test different entry points (top-down via franchisor vs bottom-up via operators)

• Launch scrappy tests across channels (events, outbound support, partnerships, content, paid)
• Try different GTM motions (corporate deals, multi-location bundles, pilot programs)
• Use results to determine what scales

• Talk directly to franchise owners, operators, and corporate teams
• Understand operational pain points (unit economics, reporting, cash flow, multi-entity complexity)
• Translate insights into messaging and acquisition strategies

• Build landing pages, write emails, run outreach, and launch campaigns yourself
• Stand up webinars or events tailored to franchise operators
• Move quickly with minimal process or support

• Be accountable for generating qualified opportunities and contributing to revenue
• Partner closely with Sales to refine positioning and improve conversion
• Focus on what drives deals across different buyer types

• Identify and engage franchise ecosystems (POS systems, franchise consultants, associations)
• Run co-marketing or co-selling experiments
• Help Pilot become relevant within franchise networks

What We’re Looking For

• You’re early in your career but have strong business judgment
• You’ve taken ownership of something ambiguous before
• You’re excited to do the work yourself—not just design strategy
• You’re comfortable navigating messy, multi-stakeholder environments

• 2–5 years of experience in consulting, banking, startups, GTM roles, or similar
• MBA or equivalent experience is a plus, not required
• Exposure to SMBs, multi-location businesses, or operations-heavy industries is helpful

• High ownership: you take responsibility for outcomes, not just tasks
• Scrappy: you find ways to get things done with limited resources
• Analytical: you use data to guide decisions and prioritize
• Clear communicator: you can tailor messaging to different audiences (operators vs HQ)

Why This Role

• You’ll own a new growth channel with real revenue impact
• You’ll work across Sales, Partnerships, and Product
• You’ll gain exposure to complex GTM problems (multi-entity buyers, channel strategy)
• You’ll help define how Pilot wins in a large, underpenetrated market

What Success Looks Like (First 6–12 Months)

• Clear signal on whether top-down (franchisor) or bottom-up (operator) motion works best
• 2–3 channels consistently generating qualified pipeline
• Early wins with franchise groups or multi-unit operators
• Initial repeatable plays for acquiring and expanding within franchise systems

About Pilot

Pilot launched in 2017 to bring the back office into the modern era. Pilot provides small businesses with dedicated finance experts - which Pilot hires as full-time, U.S.-based employees - who learn the ins-and-outs of their business. Pilot integrates directly with the billing, banking, expense, and payroll systems customers already use. With a special blend of custom software and expert bookkeepers, Pilot delivers accurate, consistent bookkeeping and financial management and tax services that give entrepreneurs the freedom to focus on their business.

Pilot has over 3,000 customers and has raised over $170 million in financing from Sequoia, Index Ventures, Stripe, Bezos Expeditions, and Whale Rock.  Our investors also include a long list of world-class entrepreneurs, including Patrick and John Collison, Drew Houston, and Diane Greene.  Our most recent funding round doubled our valuation to $1.2 billion – Meet Fintech’s Newest Unicorn.

Why Pilot?

• We invest in our employees’ development and happiness because our employees are the keys to our success and ensuring happy customers
• The opportunity to join a seasoned founding team that has led companies through two prior successful startups and acquisitions (by Oracle and Dropbox).
• Flexible vacation/time-off policy
• All federal holidays are observed
• Competitive benefits package including additional wellness benefits
• Parental leave for birthing or non-birthing parents – 100% pay for 12 weeks
• 401(k) plan

About Pilot

About the Role

What You’ll Do

• Identify how accounting firms discover, evaluate, and adopt solutions like Pilot
• Run fast, scrappy experiments across channels (events, outbound support, partnerships, content, paid)
• Use results—not opinions—to decide where to double down

• Talk directly to accounting firms to understand their needs, objections, and workflows
• Turn insights into better messaging, targeting, and acquisition strategies

• Write emails, build landing pages, set up campaigns, and run events yourself
• Launch quickly with minimal process or support
• Iterate constantly based on performance

• Be accountable for generating qualified opportunities and contributing to revenue
• Work closely with Sales to improve conversion and close feedback loops

• Identify and engage potential partners (platforms, communities, firm networks)
• Run co-marketing or co-selling experiments
• Help turn early traction into repeatable plays

What We’re Looking For

• You’re early in your career but have strong business judgment
• You’ve taken ownership of something ambiguous before (at work, school, or side projects)
• You’re excited to do the work yourself—not just design strategy
• You move quickly and are comfortable figuring things out as you go

• 2–5 years of experience in consulting, banking, startups, GTM roles, or similar
• MBA or equivalent experience is a plus, not required
• Exposure to B2B, fintech, or professional services is helpful

• High ownership: you take responsibility for outcomes, not just tasks
• Scrappy: you find ways to get things done with limited resources
• Analytical: you use data to guide decisions and prioritize
• Clear communicator: you can write and speak effectively with a professional audience

Why This Role

• You’ll own a real growth problem with revenue impact, not just a slice of a funnel
• You’ll get exposure to Sales, Partnerships, Product, and Marketing
• You’ll build skills across strategy + execution, early in your career
• You’ll help define a new growth channel at Pilot

What Success Looks Like (First 6–12 Months)

• Identified 2–3 channels that generate qualified pipeline
• Launched and iterated on multiple acquisition experiments
• Built early traction with accounting firms and/or partners
• Established initial repeatable plays for the segment

About Pilot

Pilot launched in 2017 to bring the back office into the modern era. Pilot provides small businesses with dedicated finance experts - which Pilot hires as full-time, U.S.-based employees - who learn the ins-and-outs of their business. Pilot integrates directly with the billing, banking, expense, and payroll systems customers already use. With a special blend of custom software and expert bookkeepers, Pilot delivers accurate, consistent bookkeeping and financial management and tax services that give entrepreneurs the freedom to focus on their business.

Pilot has over 3,000 customers and has raised over $170 million in financing from Sequoia, Index Ventures, Stripe, Bezos Expeditions, and Whale Rock.  Our investors also include a long list of world-class entrepreneurs, including Patrick and John Collison, Drew Houston, and Diane Greene.  Our most recent funding round doubled our valuation to $1.2 billion – Meet Fintech’s Newest Unicorn.

Why Pilot?

• We invest in our employees’ development and happiness because our employees are the keys to our success and ensuring happy customers
• The opportunity to join a seasoned founding team that has led companies through two prior successful startups and acquisitions (by Oracle and Dropbox).
• Flexible vacation/time-off policy
• All federal holidays are observed
• Competitive benefits package including additional wellness benefits
• Parental leave for birthing or non-birthing parents – 100% pay for 12 weeks
• 401(k) plan

About the Role

Opendoor is looking for a Senior Counsel to join our Corporate Legal team. You'll own our public company reporting and securities compliance function, support board operations and corporate governance, and help us build an AI-first legal function. This is a high-impact, high-visibility role where you'll work closely with Finance, Accounting, and Investor Relations, and advise senior legal leadership on a broad range of securities and corporate matters.

This is a lean, high-ownership role where you'll be deep in live filings, board materials, and high-stakes transactions from day one. You'll have direct visibility with senior leadership and the opportunity to help shape our team — not just support it. If you’re a sharp, high-ownership attorney who loves tackling big, complex challenges and is pumped about using AI to reinvent how legal work gets done, we’d love to hear from you.

Location

This is an in-person role in the Downtown Toronto office. Candidates must be based within a 50-mile commuting distance of the office and able to be physically present in the office 4 days a week

What You'll Do

Own Public-Company Reporting and Securities Compliance:

• Please note this is a US public company reporting role. The successful candidate will work primarily within the US securities law framework, including SEC regulations and NASDAQ listing standards, regardless of office location.
• Advise senior legal team members on internal securities matters, including trading windows, 10b5-1 plans, and Section 16 compliance.
• Partner with Finance, Accounting, and Investor Relations to prepare SEC filings and draft and review earnings releases, press releases, and shareholder and investor communications for compliance with applicable securities laws.
• Monitor and advise on the potential impact of new and proposed securities laws and regulations, NASDAQ rule changes, proxy advisory firm voting policy changes (including ISS and other firms), institutional investor developments, and evolving best practices in corporate governance and ESG.
• Lead preparation and planning for the annual meeting of shareholders.

Execute Board Operations and Support Corporate Governance:

• Maintain and update corporate compliance documents and policies, including the Code of Business Conduct and Ethics, committee charters, insider trading policy, and other corporate policies.
• Advise on equity, executive compensation, and stock administration matters.
• Support corporate entity maintenance for all subsidiaries, including intercompany arrangements, as needed.

Support Strategic Transactions and Other Corporate Priorities:

• Provide advice and counsel on a range of general corporate and corporate governance matters.
• Support capital markets transactions including equity and debt offerings and structured finance transactions, including management of transaction documents and the diligence process.
• Take on new corporate projects as needed, including mergers and acquisitions, strategic partnerships, and corporate investments.

Help Build an AI-First Corporate Legal Function:

• Pilot and refine AI and automation enabled workflows in areas like disclosure drafting, governance monitoring, and board materials.
• Contribute to templates, playbooks, and self-service tools that make complex corporate and securities work more automated, approachable, and high quality.

What You'll Need

• Juris Doctor (JD) from an accredited law school with active Bar membership in good standing (or eligible to register as Registered In-House Counsel). California or New York Bar preferred.
• 5+ years of substantive experience with SEC reporting and securities laws, preferably spanning a top tier law firm and public company in-house work.
• Deep knowledge of corporate law, corporate governance standards, and trends.
• Familiarity with equity compensation plans and executive compensation.
• Strong interpersonal skills, team-oriented attitude, and superior attention to detail.
• Sound judgment with the ability to evaluate risk in light of business considerations and make clear, practical recommendations.
• Ability to work effectively and collaboratively within a growing legal team and cross-functionally at all levels of the organization.
• Curiosity and passion for using AI tools in your day-to-day work.
• Proactive, entrepreneurial approach to problem solving — you see an issue, you own it.
• Subsidiary corporate governance experience, including management of global subsidiaries and intercompany structures and agreements, is a plus.

Senior Security Engineer

Our Engineering Standards at Karbon:

Balance Speed and Quality

Engineers are expected to balance delivery speed with a strong commitment to quality, meeting agreed timelines while producing reliable, maintainable, and well-tested solutions. Sound judgment in making trade-offs between velocity and long-term sustainability is essential.

Collaborate Effectively

Engineering is collaborative by default. Team members are expected to contribute constructively in design discussions, reviews, and planning, communicate clearly about progress and risks, and support shared team outcomes in both hybrid and distributed environments.

Build and Maintain Systems

Engineers are responsible for building new capabilities while maintaining and improving existing systems. This includes designing scalable solutions, reducing technical debt, supporting operational stability, and contributing to continuous improvement.

Operate with Autonomy

A high degree of autonomy is expected. Given clear objectives, engineers should independently translate problems into actionable technical approaches, proactively identify improvements, and continuously expand relevant technical expertise.

Ownership and Accountability

Ownership is fundamental. Engineers are accountable for the quality, performance, and customer impact of their work from design through post-release support, and are expected to follow through on commitments.

AI-Enabled Engineering

AI is reshaping how software is built, and we are committed to leveraging it as a force multiplier for creativity, impact, and capability. Engineers are expected to confidently apply strong technical fundamentals while embracing AI tools and approaches to enhance productivity, problem-solving, and innovation. Curiosity, adaptability, and enthusiasm for integrating AI into meaningful product development are essential.

Contribute to Team Culture

Engineers contribute positively to a culture of professionalism, transparency, low bureaucracy, and mutual respect, strengthening team performance through authenticity, curiosity, and collaboration.

About the Role! 

Seeking a development & cloud focused Senior Security Engineer to join our expanding security team.

The ideal candidate will have passion for AppSec, Cloud and AI. They will be a skilled communicator and relationship builder capable of promoting and building security practices across the organization and into our development processes.

AI is reshaping practices across the board and at Karbon we’re fully committed. We don’t see AI as a replacement but as a force multiplier. We’re looking for Security Engineers who are confident in network & security fundamentals, driven to grow, and excited by the challenges and opportunities AI brings.

What You’ll Own:

• Partner with different areas within Karbon - You will make sure security is embedded from the start from feature design and development to participating in design reviews and threat modelling.
• Balance Security and Delivery - You know how to balance delivery needs with security and can communicate security risks and issues to non technical stakeholders. You understand when it's important to push back, when to compromise and how to work with delivery teams to reach a great outcome.
• You keep up to date on the latest technologies and approaches - You are excited by the new developments such as AI bring to security but also understand the importance of security foundational practices such as good account hygiene, least privilege, attack surface reduction and MFA.
• Identify and assess security risks introduced by AI tools - You’ll assist with reviewing the risks of AI tooling usage & Integration and AI-generated code.
• Apply AI-assisted tooling to accelerate security work - you understand the impact AI can have and utilize it across many areas including triage, threat detection, code review, and documentation.
• Flexibility and confidence to work across multiple security domains - We’re a small team responsible for Security at a fast moving company and you’ll get exposure to many different security domains; you could be assisting with refining and investigating corporate IT security processes in the morning, reviewing a cloud hosted system after lunch and then tweaking detection rules!
• Work effectively as part of a team - Security is a team sport and you understand the need to build relationships and trust across the organization to enhance Karbon’s security posture. You are happy to answer questions and offer advice to teams that will reach out for your assistance.
• Own your work - You take pride in your work, feeling a deep sense of responsibility for the products we develop and ensuring we keep our customers' valuable data secure. This sense of ownership is paramount, and you share this commitment.
• Bring your passion and personality - Your creativity, curiosity, and authentic self make the team stronger. If you've worked in highly political environments, you'll find our culture, free from office politics and valuing openness and authenticity, a refreshing change.
• Help us measure improvement and steer our roadmap - Contribute to Security Metrics so we can track progress and feedback into our roadmap.

What Sets You Apart

4+ years experience in a security or development role across most of the following:

• Collaborating with teams to review designs & implementations for security issues and embedding good security practices across software development
• Triaging issues and reports, assisting teams to remedy items and testing fixes
• Working with external penetration test companies to validate and prioritize findings
• Conducting risk and vulnerability assessments of web applications and APIs and third party suppliers and integrations
• Configuring and tuning SAST, SCA and DAST Tooling
• Working with build/deployment pipelines to incorporate security tooling (Github Actions or Azure Devops YAML based pipelines)
• Assisting with implementing security focused alerting and detections and automations
• Conducting and facilitating organizational & developer focused security training
• Assisting with operational security items such as EDR alerts and MDM
• Contributing to our security roadmap

In addition you’ll need:

• Strong communication skills (spoken and written) 
• Some of the following Languages/Frameworks: Microsoft .NET/C#, JavaScript (we use React and EmberJS frameworks and, Python)
• At least one cloud platform: Azure, AWS or GCP (we use Azure predominantly)
• Working knowledge of PowerShell or Bash and Python
• Working knowledge of at least one AI development tool e.g. Claude Code, GitHub Co-Pilot etc
• Portswigger Burp or similar
• Certifications such as Offsec OSCP & AWAE, GIAC, Burp Practitioner, PJPT, Microsoft/AWS development and cloud related are nice to have
• Experience with securing AI applications, systems and AI tooling would be highly regarded

Why Work at Karbon?

• Gain global experience across Australia, New Zealand, UK, and Canada
• Strong benefits package including:
• Flexible Time Off with an encouraged 4 weeks use per year
• Company paid medical for you and eligible spouse/partner and dependents
• Paid dental and vision and eligible spouse/partner and dependents
• 401(k) with company matching
• Flexible Spending Account
• Up to 8 weeks paid parental leave
• Work-from-home stipend
• Work with (and learn from) an experienced, high-performing team
• A collaborative, team-oriented culture that embraces diversity, invests in development and provides consistent feedback
• Be part of a fast-growing company that firmly believes in promoting high performers from within

The Role

Most marketing leaders inherit a playbook. This one gets to write and scale it.

The motion is enterprise B2B—longer cycles, multiple stakeholders, relationships that close deals. Pilot has that motion working. Your job is to point it at 2 distinct segments and build everything behind it. The segments are distinct:

• Franchisors are corporate buyers whose vendor decisions cascade across entire franchise systems—win one, and you've won dozens of locations. 
• And Mid-market accounting firms adopting Pilot as the platform they run their clients' books on, at scale. 

We’re building a partner-led growth model that scales through relationships rather than ad spend. This role is about extending that model across new segments in a way that drives consistent, measurable pipeline.

This role is ideal for a senior marketing leader who has built and scaled demand programs in complex B2B environments and is ready to take on broader ownership. You’re equal parts strategist and experimenter—excited to unlock new growth channels, test bold ideas, and deepen a partner ecosystem as a meaningful driver of acquisition.

You'll report to the VP of Marketing and manage a direct report: a Partner Marketing and Events Lead. You'll also work with a shared team of senior specialists across lifecycle marketing, marketing operations, product marketing, and content—giving you the support to build full-funnel programs without building a large team from scratch.

This is a hybrid role requiring presence in our San Francisco office on Mondays, Tuesdays, and Thursdays.

What You’ll Own

• Segment strategy. Each segment requires a distinct motion—but they share the same enterprise foundation. You’ll define how we approach each and make that strategy actionable.
• Pipeline. You’re accountable for what these segments produce. In close partnership with sales, you’ll align on account prioritization and build programs that move the right prospects from first impression to signed contract.
• Partner pipeline. You’ll build on and scale our partner-led motion—working with our Partner Marketing and Events Lead to turn relationships into a consistent source of pipeline through referral programs, co-marketing, and field engagement.
• Messaging. You’ll shape how Pilot speaks to each of these audiences—externally and in the materials our sales team uses every day.

What Success Looks Like in Year 1

• A clear, defensible go-to-market strategy across all three segments
• Repeatable demand and partner programs in market
• Growing, measurable pipeline contribution
• A team aligned around a clear roadmap and direction for year 2

 About You

• 10+ years of B2B marketing experience, including time in enterprise or multi-stakeholder sales environments
• Experience managing and developing direct reports
• Strong foundation in demand generation and/or account-based marketing (ABM), including pipeline ownership and conversion metrics
• Experience partnering closely with sales leadership on account prioritization and pipeline goals
• Exposure to partner or channel marketing (direct ownership or close collaboration)
• Writes and communicates clearly
• Ideally, previous experience marketing to franchisors or accounting firms.

About Pilot

Pilot.com provides bookkeeping, CFO, and tax services powered by a combination of expert teams and intelligent software. We work with thousands of startups and growing businesses, giving them the financial clarity and confidence they need to scale. Backed by top investors and loved by founders, we’re on a mission to be the financial back office for every business.

The Role

We're looking for a hands-on Sales Manager to lead and develop a team of 5–8 inside sales reps selling Pilot's suite of accounting and advisory services. This is a player-coach role focused on the fundamentals: daily execution, data-driven coaching, and helping each rep reach their full potential.

You'll sit between the reps and our Director of Sales, translating strategy into day-to-day action. The right person for this role loves being in the details — reviewing call recordings, digging into pipeline data, running tight 1:1s, and rolling up their sleeves to help reps work through tough deals.

What You'll Do

Coach and Develop Your Team

• Run structured weekly 1:1s with each rep focused on skill development, pipeline review, and goal-setting
• Listen to call recordings and provide specific, actionable feedback to improve rep performance
• Identify each rep's strengths and growth areas, and build individualized development plans
• Onboard new hires and ensure they ramp quickly and confidently

Drive Performance Through Data

• Own team-level metrics including activity volume, conversion rates, pipeline health, and quota attainment
• Use CRM and sales analytics data to spot trends, flag risks early, and surface coaching opportunities
• Hold the team accountable to daily and weekly activity targets in a constructive, motivating way
• Deliver clear, consistent reporting to the Director of Sales on team performance and forecast

Execute Day-to-Day Operations

• Lead weekly team meetings that keep the team energized and aligned
• Partner with reps on live deals — provide deal coaching, handle escalations, and help close
• Maintain CRM hygiene standards across the team to ensure data accuracy and pipeline visibility
• Coordinate with Sales Leadership and Marketing on messaging, campaigns, and tooling rollouts

Build a Winning Culture

• Create a team environment that is high-performance and high-care — reps should feel challenged and supported
• Recognize wins loudly and coach through misses constructively
• Advocate for your team's needs: tools, process improvements, and career growth opportunities

What We're Looking For

Required:

• 4-6+ years of experience in sales, including at least 2 years managing a team of inside sales reps
• A track record of developing individual reps into consistent quota-attainers
• Strong analytical skills — comfortable digging into sales data, building a forecast, and using metrics to make coaching decisions
• Excellent communication and interpersonal skills; you give direct, caring feedback
• Proficiency with a modern CRM (Salesforce, HubSpot, or similar)
• Organized, detail-oriented, and consistent in following through on commitments to your team

Nice to Have:

• Experience selling professional services, fintech, or SaaS products
• Familiarity with accounting, bookkeeping, or financial services
• Experience with advanced AI tools and processes for sales (Claude Cowork, Codex)
• Prior experience building or iterating on a sales playbook or onboarding program

About Pilot

Pilot launched in 2017 to bring the back office into the modern era. Pilot provides small businesses with dedicated finance experts - which Pilot hires as full-time, U.S.-based employees - who learn the ins-and-outs of their business. Pilot integrates directly with the billing, banking, expense, and payroll systems customers already use. With a special blend of custom software and expert bookkeepers, Pilot delivers accurate, consistent bookkeeping and financial management and tax services that give entrepreneurs the freedom to focus on their business.

Pilot has over 3,000 customers and has raised over $170 million in financing from Sequoia, Index Ventures, Stripe, Bezos Expeditions, and Whale Rock.  Our investors also include a long list of world-class entrepreneurs, including Patrick and John Collison, Drew Houston, and Diane Greene.  Our most recent funding round doubled our valuation to $1.2 billion – Meet Fintech’s Newest Unicorn.

Why Pilot?

• We invest in our employees’ development and happiness because our employees are the keys to our success and ensuring happy customers
• The opportunity to join a seasoned founding team that has led companies through two prior successful startups and acquisitions (by Oracle and Dropbox).
• Flexible vacation/time-off policy
• All federal holidays are observed
• Competitive benefits package including additional wellness benefits
• Parental leave for birthing or non-birthing parents – 100% pay for 12 weeks
• 401(k) plan

The base pay range target for the role seniority described in this job description is between $163,000 - $214,000 in San Francisco, CA. Final offer amounts depend on multiple factors such as candidate experience and expertise, geographic location, total compensation, and market data. In addition to cash pay, full-time regular positions are eligible for equity, 401(k), health benefits, and other benefits; some of these benefits may be available for part-time or temporary positions.

Pilot commits to provide a work environment free of discrimination and harassment, as well as equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. You may view all of Pilot’s recruiting notices here, including our EEO policy, information about requesting a reasonable accommodation in the job application process, recruitment agency policy, recruitment scam notice, and important E-Verify information. You may view our job candidate privacy policy here.

#TeamNextdoor

Nextdoor (NYSE: NXDR) is the essential neighborhood network. Neighbors, public agencies, and businesses use Nextdoor to connect around local information that matters in more than 350,000 neighborhoods across 11 countries. Nextdoor builds innovative technology to foster local community, share important news, and create neighborhood connections at scale. Download the app and join the neighborhood at nextdoor.com. 

Meet Your Future Neighbors

The Counsel team is a close-knit and collaborative team that supports the entire Nextdoor community. We operate with the mindset that a small, high-leverage team can outperform a larger one by investing in the right systems, workflows, and tooling. Each member brings individual expertise and a builder's orientation: we don't just deliver legal advice, we design the infrastructure that makes great legal support scalable. We are reliable, trustworthy, and innovative in our support of Nextdoor’s business goals and our purpose of building stronger local communities. 

At Nextdoor, we offer a warm and inclusive work environment that embraces a hybrid employment model, blending an in office presence and work from home experience for our valued employees. The hiring team will go over these expectations with you if you are being considered for a role near one of our offices in San Francisco, Los Angeles, Chicago, Dallas, New York, and London.  

The Impact You’ll Make

As Commercial Counsel at Nextdoor, you’ll be both a trusted commercial lawyer and a systems builder. You'll support our global revenue team on advertising deals and partner with business teams on a range of commercial matters — but equally important, you'll design, build, and continuously improve the workflows, playbooks, templates, and AI-enabled tooling that allow a lean legal team to move at the speed of the business. You will also advise internal clients on the various legal risks, business strategies, and other issues related to commercial transactions and general operations. 

Your responsibilities will include: 

• Provide day-to-day advice and counsel in commercial transactions for Nextdoor’s revenue team, global Marketing business partners, and commercial transaction support for other teams as required 
• Draft, review, negotiate, and manage a variety of contracts, including insertion orders with advertising clients and advertising agencies, contracts with partners in the online advertising ecosystem, strategic partnerships, and contracts and terms of service for promotions, influencers, and sponsorships
• Design and build scalable systems, workflows, and self-service resources that reduce legal bottlenecks, standardize contracting, and empower business teams to move faster without sacrificing quality or risk posture
• Identify, evaluate, pilot, and operationalize AI tools and emerging technologies across the contract lifecycle — from intake and triage to drafting, review, redlining, and post-signature management — and measure their impact
• Develop and maintain contract review playbooks, fallback position libraries, templates, clause banks, and negotiation guidance that enable consistent outcomes across the team and business partners
• Support internal clients through the art of deal making and contracting 
• Collaborate cross-functionally across the organization to ensure agreements — and the systems that produce them – are consistent with internal policies and processes
• Research and advise on issues related to doing business in foreign jurisdictions, and update contracts, processes, and legal positions accordingly 
• Drive the development and maintenance of internal resources, including contract review playbooks and leveraging AI tools and emerging technologies to implement best practices and increase team efficiency
• Participate in in-person Nextdoor events such as trainings, off-sites, volunteer days, and team building exercises
• Build in-person relationships with team members and contribute to Nextdoor’s company culture 

What You’ll Bring To The Team

• Minimum of 3 years of relevant experience, ideally with at least 1 year of in-house experience in a fast-paced and rapidly growing technology or digital media company and drafting and negotiating contracts supporting digital ads sales 
• Demonstrated track record of building legal operations infrastructure in-house — e.g., CLM implementations, intake systems, playbook development, template libraries, self-serve contracting programs, or AI-driven review workflows. You should be able to point to specific systems you've designed and the measurable impact they had
• Hands-on experience deploying AI tools (contract review, drafting, summarization, knowledge retrieval) in a legal context — including the judgment to know where AI adds leverage and where it doesn't
• A builder's mindset: you see inefficiencies as design problems, you prototype and iterate, and you're comfortable owning tools and processes end-to-end rather than handing them off
• J.D. from a nationally recognized law school, admitted to any state bar
• Strong communication and negotiation skills, and experience communicating and explaining complex legal issues to business partners
• Familiarity with data privacy laws, IP, and advertising business issues and how those play out within legal agreements and commercial relationships 
• Ability to work on multiple projects, prioritize and organize workload
• Excellent written and verbal communication skills and presentation skills
• Ability to assess and manage risk — including the risk of over-engineering solutions or under-investing in scale
• Comfortable in highly collaborative environment
• Ability to easily network and build relationships with colleagues and internal clients
• Strong analytical and interpersonal skills 
• Genuine enthusiasm for using AI and emerging technologies to reimagine how legal work gets done — and the technical curiosity to go beyond surface-level adoption

Bonus Points

• Experience as an early legal hire at a startup or scale-up where you had to build the legal function's systems from the ground up
• You have a background in ad-tech, marketing, and/or media buying, and experience in negotiating contracts with customers, agencies and partners in the advertising ecosystem
• Experience with privacy laws, regulations, and industry guidelines, including those relevant for social media and Internet companies
• Diverse knowledge of global advertising, privacy and marketing laws, and experience working with global teams, including in the UK and Canada

Rewards

Compensation, benefits, perks, and recognition programs at Nextdoor come together to create our total rewards package. Compensation will vary depending on your relevant skills, experience, and qualifications. 

The starting salary for this role is expected to range from $220,000 to $240,000 on an annualized basis, or potentially greater in the event that your 'level' of proficiency exceeds the level expected for the role. The salary range will be determined by the candidate’s geographic location.

We expect to award a meaningful equity grant for this role. With quarterly vesting, your first vest date will take place within 3 months of your start date.

When it comes to benefits, we have you covered! Nextdoor employees can choose between a variety of health plans, including a 100% covered employee only plan option, and we also provide a OneMedical membership for concierge care.

At Nextdoor, we empower our employees to build stronger local communities. To create a platform where all feel welcome, we want our workforce to reflect the diversity of the neighbors we serve. We encourage everyone interested in our mission to apply. We do not discriminate on the basis of race, gender, religion, sexual orientation, age, or any other trait that unfairly targets a group of people. In accordance with the San Francisco Fair Chance Ordinance, we always consider qualified applicants with arrest and conviction records.

For information about our collection and use of applicants’ personal information, please see Nextdoor's Personnel Privacy Notice, found here.

#TeamNextdoor

Nextdoor (NYSE: NXDR) is the essential neighborhood network. Neighbors, public agencies, and businesses use Nextdoor to connect around local information that matters in more than 350,000 neighborhoods across 11 countries. Nextdoor builds innovative technology to foster local community, share important news, and create neighborhood connections at scale. Download the app and join the neighborhood at nextdoor.com. 

Meet Your Future Neighbors

The Counsel team is a close-knit and collaborative team that supports the entire Nextdoor community. We operate with the mindset that a small, high-leverage team can outperform a larger one by investing in the right systems, workflows, and tooling. Each member brings individual expertise and a builder's orientation: we don't just deliver legal advice, we design the infrastructure that makes great legal support scalable. We are reliable, trustworthy, and innovative in our support of Nextdoor’s business goals and our purpose of building stronger local communities. 

At Nextdoor, we offer a warm and inclusive work environment that embraces a hybrid employment model, blending an in office presence and work from home experience for our valued employees. The hiring team will go over these expectations with you if you are being considered for a role near one of our offices in San Francisco, Los Angeles, Chicago, Dallas, New York, and London.  

The Impact You’ll Make

As Commercial Counsel at Nextdoor, you’ll be both a trusted commercial lawyer and a systems builder. You'll support our global revenue team on advertising deals and partner with business teams on a range of commercial matters — but equally important, you'll design, build, and continuously improve the workflows, playbooks, templates, and AI-enabled tooling that allow a lean legal team to move at the speed of the business. You will also advise internal clients on the various legal risks, business strategies, and other issues related to commercial transactions and general operations. 

Your responsibilities will include: 

• Provide day-to-day advice and counsel in commercial transactions for Nextdoor’s revenue team, global Marketing business partners, and commercial transaction support for other teams as required 
• Draft, review, negotiate, and manage a variety of contracts, including insertion orders with advertising clients and advertising agencies, contracts with partners in the online advertising ecosystem, strategic partnerships, and contracts and terms of service for promotions, influencers, and sponsorships
• Design and build scalable systems, workflows, and self-service resources that reduce legal bottlenecks, standardize contracting, and empower business teams to move faster without sacrificing quality or risk posture
• Identify, evaluate, pilot, and operationalize AI tools and emerging technologies across the contract lifecycle — from intake and triage to drafting, review, redlining, and post-signature management — and measure their impact
• Develop and maintain contract review playbooks, fallback position libraries, templates, clause banks, and negotiation guidance that enable consistent outcomes across the team and business partners
• Support internal clients through the art of deal making and contracting 
• Collaborate cross-functionally across the organization to ensure agreements — and the systems that produce them – are consistent with internal policies and processes
• Research and advise on issues related to doing business in foreign jurisdictions, and update contracts, processes, and legal positions accordingly 
• Drive the development and maintenance of internal resources, including contract review playbooks and leveraging AI tools and emerging technologies to implement best practices and increase team efficiency
• Participate in in-person Nextdoor events such as trainings, off-sites, volunteer days, and team building exercises
• Build in-person relationships with team members and contribute to Nextdoor’s company culture 

What You’ll Bring To The Team

• Minimum of 3 years of relevant experience, ideally with at least 1 year of in-house experience in a fast-paced and rapidly growing technology or digital media company and drafting and negotiating contracts supporting digital ads sales 
• Demonstrated track record of building legal operations infrastructure in-house — e.g., CLM implementations, intake systems, playbook development, template libraries, self-serve contracting programs, or AI-driven review workflows. You should be able to point to specific systems you've designed and the measurable impact they had
• Hands-on experience deploying AI tools (contract review, drafting, summarization, knowledge retrieval) in a legal context — including the judgment to know where AI adds leverage and where it doesn't
• A builder's mindset: you see inefficiencies as design problems, you prototype and iterate, and you're comfortable owning tools and processes end-to-end rather than handing them off
• J.D. from a nationally recognized law school, admitted to any state bar
• Strong communication and negotiation skills, and experience communicating and explaining complex legal issues to business partners
• Familiarity with data privacy laws, IP, and advertising business issues and how those play out within legal agreements and commercial relationships 
• Ability to work on multiple projects, prioritize and organize workload
• Excellent written and verbal communication skills and presentation skills
• Ability to assess and manage risk — including the risk of over-engineering solutions or under-investing in scale
• Comfortable in highly collaborative environment
• Ability to easily network and build relationships with colleagues and internal clients
• Strong analytical and interpersonal skills 
• Genuine enthusiasm for using AI and emerging technologies to reimagine how legal work gets done — and the technical curiosity to go beyond surface-level adoption

Bonus Points

• Experience as an early legal hire at a startup or scale-up where you had to build the legal function's systems from the ground up
• You have a background in ad-tech, marketing, and/or media buying, and experience in negotiating contracts with customers, agencies and partners in the advertising ecosystem
• Experience with privacy laws, regulations, and industry guidelines, including those relevant for social media and Internet companies
• Diverse knowledge of global advertising, privacy and marketing laws, and experience working with global teams, including in the UK and Canada

Rewards

Compensation, benefits, perks, and recognition programs at Nextdoor come together to create our total rewards package. Compensation will vary depending on your relevant skills, experience, and qualifications. 

The starting salary for this role is expected to range from $220,000 to $240,000 on an annualized basis, or potentially greater in the event that your 'level' of proficiency exceeds the level expected for the role. The salary range will be determined by the candidate’s geographic location.

We expect to award a meaningful equity grant for this role. With quarterly vesting, your first vest date will take place within 3 months of your start date.

When it comes to benefits, we have you covered! Nextdoor employees can choose between a variety of health plans, including a 100% covered employee only plan option, and we also provide a OneMedical membership for concierge care.

At Nextdoor, we empower our employees to build stronger local communities. To create a platform where all feel welcome, we want our workforce to reflect the diversity of the neighbors we serve. We encourage everyone interested in our mission to apply. We do not discriminate on the basis of race, gender, religion, sexual orientation, age, or any other trait that unfairly targets a group of people. In accordance with the San Francisco Fair Chance Ordinance, we always consider qualified applicants with arrest and conviction records.

For information about our collection and use of applicants’ personal information, please see Nextdoor's Personnel Privacy Notice, found here.

#TeamNextdoor

Nextdoor (NYSE: NXDR) is the essential neighborhood network. Neighbors, public agencies, and businesses use Nextdoor to connect around local information that matters in more than 350,000 neighborhoods across 11 countries. Nextdoor builds innovative technology to foster local community, share important news, and create neighborhood connections at scale. Download the app and join the neighborhood at nextdoor.com. 

Meet Your Future Neighbors

The Counsel team is a close-knit and collaborative team that supports the entire Nextdoor community. We operate with the mindset that a small, high-leverage team can outperform a larger one by investing in the right systems, workflows, and tooling. Each member brings individual expertise and a builder's orientation: we don't just deliver legal advice, we design the infrastructure that makes great legal support scalable. We are reliable, trustworthy, and innovative in our support of Nextdoor’s business goals and our purpose of building stronger local communities. 

At Nextdoor, we offer a warm and inclusive work environment that embraces a hybrid employment model, blending an in office presence and work from home experience for our valued employees. The hiring team will go over these expectations with you if you are being considered for a role near one of our offices in San Francisco, Los Angeles, Chicago, Dallas, New York, and London.  

The Impact You’ll Make

As Commercial Counsel at Nextdoor, you’ll be both a trusted commercial lawyer and a systems builder. You'll support our global revenue team on advertising deals and partner with business teams on a range of commercial matters — but equally important, you'll design, build, and continuously improve the workflows, playbooks, templates, and AI-enabled tooling that allow a lean legal team to move at the speed of the business. You will also advise internal clients on the various legal risks, business strategies, and other issues related to commercial transactions and general operations. 

Your responsibilities will include: 

• Provide day-to-day advice and counsel in commercial transactions for Nextdoor’s revenue team, global Marketing business partners, and commercial transaction support for other teams as required 
• Draft, review, negotiate, and manage a variety of contracts, including insertion orders with advertising clients and advertising agencies, contracts with partners in the online advertising ecosystem, strategic partnerships, and contracts and terms of service for promotions, influencers, and sponsorships
• Design and build scalable systems, workflows, and self-service resources that reduce legal bottlenecks, standardize contracting, and empower business teams to move faster without sacrificing quality or risk posture
• Identify, evaluate, pilot, and operationalize AI tools and emerging technologies across the contract lifecycle — from intake and triage to drafting, review, redlining, and post-signature management — and measure their impact
• Develop and maintain contract review playbooks, fallback position libraries, templates, clause banks, and negotiation guidance that enable consistent outcomes across the team and business partners
• Support internal clients through the art of deal making and contracting 
• Collaborate cross-functionally across the organization to ensure agreements — and the systems that produce them – are consistent with internal policies and processes
• Research and advise on issues related to doing business in foreign jurisdictions, and update contracts, processes, and legal positions accordingly 
• Drive the development and maintenance of internal resources, including contract review playbooks and leveraging AI tools and emerging technologies to implement best practices and increase team efficiency
• Participate in in-person Nextdoor events such as trainings, off-sites, volunteer days, and team building exercises
• Build in-person relationships with team members and contribute to Nextdoor’s company culture 

What You’ll Bring To The Team

• Minimum of 3 years of relevant experience, ideally with at least 1 year of in-house experience in a fast-paced and rapidly growing technology or digital media company and drafting and negotiating contracts supporting digital ads sales 
• Demonstrated track record of building legal operations infrastructure in-house — e.g., CLM implementations, intake systems, playbook development, template libraries, self-serve contracting programs, or AI-driven review workflows. You should be able to point to specific systems you've designed and the measurable impact they had
• Hands-on experience deploying AI tools (contract review, drafting, summarization, knowledge retrieval) in a legal context — including the judgment to know where AI adds leverage and where it doesn't
• A builder's mindset: you see inefficiencies as design problems, you prototype and iterate, and you're comfortable owning tools and processes end-to-end rather than handing them off
• J.D. from a nationally recognized law school, admitted to any state bar
• Strong communication and negotiation skills, and experience communicating and explaining complex legal issues to business partners
• Familiarity with data privacy laws, IP, and advertising business issues and how those play out within legal agreements and commercial relationships 
• Ability to work on multiple projects, prioritize and organize workload
• Excellent written and verbal communication skills and presentation skills
• Ability to assess and manage risk — including the risk of over-engineering solutions or under-investing in scale
• Comfortable in highly collaborative environment
• Ability to easily network and build relationships with colleagues and internal clients
• Strong analytical and interpersonal skills 
• Genuine enthusiasm for using AI and emerging technologies to reimagine how legal work gets done — and the technical curiosity to go beyond surface-level adoption

Bonus Points

• Experience as an early legal hire at a startup or scale-up where you had to build the legal function's systems from the ground up
• You have a background in ad-tech, marketing, and/or media buying, and experience in negotiating contracts with customers, agencies and partners in the advertising ecosystem
• Experience with privacy laws, regulations, and industry guidelines, including those relevant for social media and Internet companies
• Diverse knowledge of global advertising, privacy and marketing laws, and experience working with global teams, including in the UK and Canada

Rewards

Compensation, benefits, perks, and recognition programs at Nextdoor come together to create our total rewards package. Compensation will vary depending on your relevant skills, experience, and qualifications. 

The starting salary for this role is expected to range from $220,000 to $240,000 on an annualized basis, or potentially greater in the event that your 'level' of proficiency exceeds the level expected for the role. The salary range will be determined by the candidate’s geographic location.

We expect to award a meaningful equity grant for this role. With quarterly vesting, your first vest date will take place within 3 months of your start date.

When it comes to benefits, we have you covered! Nextdoor employees can choose between a variety of health plans, including a 100% covered employee only plan option, and we also provide a OneMedical membership for concierge care.

At Nextdoor, we empower our employees to build stronger local communities. To create a platform where all feel welcome, we want our workforce to reflect the diversity of the neighbors we serve. We encourage everyone interested in our mission to apply. We do not discriminate on the basis of race, gender, religion, sexual orientation, age, or any other trait that unfairly targets a group of people. In accordance with the San Francisco Fair Chance Ordinance, we always consider qualified applicants with arrest and conviction records.

For information about our collection and use of applicants’ personal information, please see Nextdoor's Personnel Privacy Notice, found here.

About this role:

The Corporate Security team at Faire owns the tools and policies that keep our people, data, and systems protected. The team's scope includes endpoint detection, data loss prevention, email security, corporate threat detection, compliance training, and AI governance. As our Staff Engineer focusing on Enterprise AI, you will be Security and IT's technical leader for AI systems, partnering with engineering teams in driving AI initiatives to ensure governance, security, and enablement scale alongside adoption. You'll work across every level of the organization, balancing the drive to "Make it happen fast" with the discipline to move safely.

What you'll do:

• Own and drive Faire's company-wide AI strategy in partnership with engineering, business, and executive stakeholders. This means setting the direction for which tools we adopt, how we govern them, and how we scale adoption.
• Serve as the technical authority on AI platform administration for tools like Anthropic and OpenAI. You'll evaluate, enable, and disable native connectors, plugins, and features based on risk, security posture, and business value.
• Build and maintain decision frameworks (e.g., risk matrices, enablement criteria) that make AI governance repeatable and transparent.
• Design and engineer secure experimentation infrastructure, including sandboxed environments, isolated MCP connectors for testing new features, and scoped OAuth flows, so teams can safely explore new AI capabilities.
• Design and build custom MCP integrations when out-of-the-box options don't exist or don't meet Faire's security requirements (e.g., overly broad permissions, insufficient audit logging).
• Lead AI pilot programs end-to-end, from scoping and stakeholder alignment through rollout, troubleshooting, feedback collection, and iteration.
• Engineer observability and compliance infrastructure, ensuring compliance logs from AI platforms end up in our SIEM.
• Own the operational mechanics of AI adoption tracking. This includes automating usage data pipelines into Snowflake and partnering with data analysts and domain teams (engineering, CX, etc.) who own their respective adoption metrics.
• Partner with Learning & Development and engineering teams to build and deliver AI training, prompt libraries, and enablement resources tailored to different roles and workflows.
• Embed with teams across the company to understand their workflows, identify where AI can accelerate their work, and just as importantly, where it shouldn't be used.
• Communicate AI strategy, risk trade-offs, and recommendations clearly to audiences ranging from junior engineers to C-level executives, including respectfully challenging perspectives when the data warrants it.
• Stay current with the rapidly evolving AI product landscape and proactively assess new capabilities (e.g., new platform features, agent frameworks) for security implications and business value.

What it takes:

• 7+ years of experience in security engineering, platform engineering, infrastructure engineering, or IT engineering.
• Experience building and presenting decision frameworks, risk assessments, or strategy recommendations to senior leadership.
• Ability to operate independently, setting your own strategy, building stakeholder relationships, and executing with minimal oversight.
• Strong communication skills across a wide range of audiences, from mentoring junior engineers to partnering with executives in strategy discussions.
• Proficiency in at least one object-oriented programming language (e.g., Python, Go, Ruby, Java) with the ability to build integrations, tooling, and automations from scratch.
• Hands-on experience administering or deeply integrating with AI/LLM platforms. Not just using them, but managing them at the platform level (e.g., building MCP servers, extending LLM functionality, managing enterprise AI admin consoles).
• Experience designing scalable internal systems and infrastructure. You think about solving categories of problems at the platform level, not building one-off solutions.
• Track record of owning company-wide programs that delivered measurable impact to downstream users or the business.
• Experience with observability or SIEM tooling (e.g., Datadog, Splunk) and building data pipelines for monitoring and compliance.

Nice to have:

• Understanding of LLM internals, including transformer architectures, tokenization, context window management, RAG patterns, prompt engineering techniques, and the security risks inherent to each (e.g., prompt injection, data leakage through context, output manipulation).
• Prior experience in an AI governance, AI enablement, or AI strategy role.
• Experience with observability or SIEM tooling (e.g., Datadog, Splunk) and building data pipelines for monitoring and compliance.
• Familiarity with security and compliance considerations specific to AI tooling, such as data residency, DLP policies for AI-generated content, agent access controls, and OAuth scoping for third-party integrations.
• Experience building internal enablement programs, whether training courses, documentation, or developer advocacy, that drove measurable adoption of new tools or practices.

Salary Range:

San Francisco: the pay range for this role is $204,000 - $280,500 per year. 

This role will also be eligible for equity and benefits. Actual base pay will be determined based on permissible factors such as transferable skills, work experience, market demands, and primary work location. The base pay range provided is subject to change and may be modified in the future.

About The Role

Small businesses run on relationships, and word of mouth is one of the most powerful and underutilized growth levers in the SMB market. The small business owners who use Gusto are among our most vocal advocates, and this role exists to turn that goodwill into a scalable acquisition engine. As our Head of Customer Referral & Emerging Channels, you'll own the programs that harness how customers naturally talk about us, accelerating our referral program, activating customer reviews, and tapping chat and other emerging communication channels. You'll use AI to surface high-intent advocates, personalize outreach at scale, and identify the signals that predict who's most likely to refer. Partnering closely with our AEO team, you'll coordinate emerging acquisition plays across the funnel. This is a high-visibility role for someone equally energized by optimizing a mature program and standing up something net-new, and who sees the untapped potential in Gusto's customer base as the growth opportunity it truly is.

About The Team

The Demand Generation team at Gusto is responsible for driving qualified pipeline and customer growth across all channels. We're a detail-oriented, experiment-driven team that works closely with Sales, Product, and RevOps to build scalable programs that move the business. We believe great growth marketing is part art, part science, and we're always testing, learning, and iterating. You'll lead a team of sharp marketers who genuinely care about the small businesses we serve.

Here's what you'll do day-to-day

• Manage and develop the growth marketing team, setting clear goals, providing coaching, and fostering a culture of accountability and innovation.
• Own and evolve Gusto's customer referral program from strategy and incentive design, to measurement and optimization, driving meaningful new customer acquisition and revenue through word-of-mouth and network effects.
• Build and run a rigorous experimentation roadmap, using advanced testing and data analysis to identify growth levers and scale what works.
• Scout, pilot, and scale emerging acquisition channels, bringing rigor to what gets tested and moving quickly from hypothesis to results.
• Partner with the Web Marketing team to surface and prioritize conversion experiments, translating referral and emerging channel performance data into landing page hypotheses and post-click optimizations that improve acquisition outcomes.
• Partner cross-functionally with Growth, Product, Sales, RevOps, and Data teams to align growth programs with business priorities and optimize the full funnel from awareness to activation.
• Use AI tools as a consistent, habitual part of your workflow, generating referral program briefs, developing incentive copy variants, accelerating channel research, and building reusable systems that scale best practices across the team.
• Report on program performance to senior leadership, distilling complex data into clear insights and concrete recommendations.

Here's what we're looking for

• 10+ years of experience in growth marketing, demand generation, or performance marketing, with at least 3 years in a people management role.
• Demonstrated success building and scaling customer acquisition programs (referral, affiliate, and/or word-of-mouth) from concept to measurable growth.
• Working knowledge of paid acquisition channels (SEM, paid social, ABM, etc.) and a strong grasp of full-funnel growth strategy.
• Strong analytical skills with the ability to translate data into decisions; experience with tools like Salesforce, Amplitude, redash, or similar platforms is a plus.
• AI-fluent in practice, not just in theory; you use AI tools consistently in your day-to-day workflow to accelerate briefs, copy, program design, and analysis, and you're building toward systematizing those habits for your team.
• Exceptional communicator who can influence across teams and present clearly to executive audiences.
• Bachelor's degree or equivalent experience; MBA or quantitative background is a plus.

Compensation

Our cash compensation for this role ranges from $141,000 to $176,000/yr in Denver, Phoenix/Scottsdale, Las Vegas, and Atlanta, and $166,000 to $207,000/yr in San Francisco and New York. Canadian candidates based in Toronto can expect a range of CAD $133,000 to $166,000/yr. Final offer amounts depend on a number of factors including candidate location, experience, and expertise, and may vary from the amounts listed above.

As Product Marketing Manager, you will be the connective tissue between Foundry's product, sales, and marketing teams. You'll own the go-to-market strategy and execution for our product portfolio, crafting compelling narratives and messaging that resonate with our target audience. You’ll partner with Campaign Marketing and Sales Enablement to define, position, and provide insights and frameworks that bring strategies to life, ultimately driving awareness, pipeline, and customer confidence. This is a high-impact, high-visibility role for a versatile marketer who can flex across domains — someone with the curiosity and aptitude to quickly understand complex products, engage technical audiences, and translate that understanding into compelling narratives and go-to-market strategies. You'll partner closely with product, sales, design, and marketing to bring complex solutions to market, shape adoption strategies, and drive growth. We are looking for an ambitious, dedicated, and experienced product marketer who knows how to prioritize and execute a seemingly unlimited scope of work to achieve real business outcomes. You can take a decision, turn it into a pilot, and scale that pilot into a 10x results program by influencing and mobilizing teams across the organization. You're comfortable leading in highly ambiguous situations, bringing diverse teams together under shared goals, and owning outcomes — even when formal accountability sits elsewhere. You build the future by imagining and delivering new processes and strategies that didn't exist before. You communicate with pragmatism and honesty at every level of the org and across functions, and you will push Foundry and our ecosystem to move better and faster than a typical corporate product marketing team.

Responsibilities

• Own Go-to-Market Strategy & Execution — Drive product launches and feature releases across Foundry's portfolio, developing positioning and messaging frameworks that resonate with target personas and equip sales, product, and marketing teams to win in market • Develop Compelling Messaging & Positioning — Create customer-centric value propositions, competitive differentiation strategies, and battlecards that translate product capabilities into clear narratives across all channels • Enable Sales & Customer Success — Build playbooks, competitive intelligence resources, and proof points (case studies, ROI frameworks, reference programs) that empower customer-facing teams to close deals and navigate objections • Drive Market & Customer Intelligence — Conduct customer interviews, win/loss analysis, and competitive research to inform product strategy, pricing decisions, and market viability assessments • Create High-Impact Content — Produce portfolio presentations, product briefs, case studies, and campaign strategies and partner with Integrated Marketing to drive awareness, adoption, and lead generation across paid, owned, and earned channels • Bridge Cross-Functional Collaboration — Serve as the connective thread across Product, Sales, Marketing, and Customer Success, driving shared commitment and translating customer insights into company priorities • Shape Product Strategy — Act as the voice of the customer internally, influencing product roadmap decisions and helping leadership evaluate opportunities through a market-demand lens

Qualifications

Seeking 6–8 years of product marketing, product management, or related experience, with a proven track record of successfully launching and scaling products in fast-paced environments • Own GTM strategy and execution for product launches, enhancements, and feature releases including positioning development, messaging frameworks, and competitive differentiation that resonate with target personas across the buyer journey • Partner across Sales, Product Management, Operations, and Marketing to build value propositions, competitive arguments, and customer examples; manage proof of concept programs, customer journey content, sales plays, and customer-facing offerings that equip teams to win in market • Proficiency with marketing automation platforms, CRM systems, analytics tools, and presentation software; ability to interpret data and translate insights into actionable strategy • Strong communicator and collaborator who aligns diverse stakeholders across functions and seniority levels; skilled at transforming complex concepts into clear, compelling, customer-centric messaging with a data-driven mindset, excellent organizational skills, and adaptability to manage multiple priorities and problem-solve in a dynamic, cross-functional environment • Bachelor's degree in Marketing, Business, Communications, or related field • 100% On-site (New York, NY · Austin, TX · San Francisco, CA · Boston, MA)

About the Role:

Anthropic launches products at lightning speed and many of them grow at an unprecedented pace, too. For no product is this more true than Claude Code,  the fastest-growing software product in history. That said, speed of adoption is not the same as depth of adoption. We’re building a team of Technical Specialists to drive meaningful adoption breadth and depth in our most strategic customers. We’ll do this through delivery of high-quality technical engagement and enablement in the customer’s ~ 90 days before and after contract signature.  

As a Technical Specialist, you’ll largely engage with customers post-sale. Once an account’s implementation set-up is complete, you’ll convert bottom-up developer passion into org-wide meaningful adoption through bespoke enablement tailored to the customer's stack, repos, and workflows and focused upon deep adoption of proprietary Claude capabilities, which we know drive stickiness.

You'll also engage in strategic pilots before signature — partnering with Sales, Applied AI, and the customer's engineering leads to scope the pilot, run the enablement, and instrument the success criteria that close the deal. Carrying that context from pilot into post-sale is what makes adoption stick.

This is not a technical implementation role — that work sits with our Implementation Specialists. You'll spend your time in front of developers launching Claude Code, department leaders adopting Cowork, on stage at customer events and Anthropic builder summits, and in Claude Code and Cowork, building the demo apps and reference implementations that prove what's possible.

You’re the kind of person engineers want to grab coffee with after your workshops — credible because you can open a terminal in the meeting and actually drive the tool, exciting because you've thought hard about how agentic AI changes how software gets built, and useful because you can answer the next three questions a senior platform engineer is about to ask about security, scale, or agent behavior.

What You'll Do:

Drive end-user excitement inside enterprise accounts (primary focus)

• Design and deliver customer-specific enablement programs — workshops, office hours, "build your first agent" labs, role-based curricula for engineering, data, platform, security, and knowledge-worker audiences

• Drive deep adoption of proprietary Claude Code capabilities that make our tools sticky (subagents, hooks, MCP servers, headless mode, managed settings) tailored to the customer's stack, repos, and actual workflows (CI/CD, IDE integration, source control, secure coding, agentic pipelines)

• Enable and excite champions and AI Center of Excellence leads inside customer orgs, arming them to scale the motion without you in the room

Support strategic pilots with pre-sales technical enablement

• Partner with Account Executives, Applied AI, and customer engineering leads on pilots for strategic accounts

• Carry pilot context into post-sale engagement so the customer’s experience is seamless and deeply focused upon their unique needs

Run hackathons and builder events that create lasting momentum

• Design, scope, and run on-site and virtual hackathons inside customer organizations

• Bring the playbook: themes, judging rubrics, starter kits, prize structures, post-event follow-through that turns hackathon prototypes into shipped products

• Partner with Anthropic Marketing and Events to amplify the best work from customer hackathons externally where appropriate

Build the demos, content, and reference implementations that sell themselves

• Build production-quality demo apps, reference architectures, and code samples on the Claude Developer Platform, Claude Code, and Claude Enterprise (including Cowork) — using the products daily yourself as core infrastructure

• Create technical content — tutorials, blog posts, recorded walkthroughs, internal "cookbooks" — tailored to enterprise developer audiences and their real workflows (CI/CD, IDE integration, secure coding, agentic workflows, multi-agent orchestration)

• Translate new product capabilities into field-ready content within days of release

Be the trusted technical voice in front of customers

• Deliver keynotes, technical talks, and live-coded demos at customer all-hands, internal AI summits, and Anthropic-hosted builder events

• Run "ask me anything" sessions with customer engineering organizations and engage credibly on architecture, prompting, agent design, evaluation, developer workflow, and the honest limitations of where AI coding tools are today

• Represent Anthropic with our customers' engineering communities and, where appropriate, the broader developer ecosystem

Partner across GTM and back to product

• Partner closely with Sales, Applied AI, and Customer Success to sequence engagements that compound (pilot → activation → adoption → value)

• Bring back signal from the field: what enterprise developers are asking for, where they're getting stuck, what would unlock the next leap in adoption, and feed it to Product and Engineering

• Contribute to the playbook: capture what works in pilots and post-sale enablement, share with peers, raise the floor across the team

You may be a good fit if you have:

• 3–7+ years in a customer-facing technical role — Solutions Architecture, sales engineering, developer relations, or technical consulting.

• You build, and you build with our products. You use Claude Code, the Claude Developer Platform, and Cowork as core infrastructure in your own work. You can ship a working demo over a weekend, steer an agent through a non-trivial task live, and have opinions about what's actually good.

• You can hold a room of engineers. You've delivered technical talks, workshops, or training to engineering audiences — platform engineers, ML/AI teams, security-minded enterprise architects — and you know the difference between a session that creates awareness and one that creates champions.

• Builder credibility. A career that includes meaningful time as a software engineer, founder, solutions engineer, developer advocate, or Solutions Architect. You've shipped code that other people have depended on.

• Pilot and evaluation experience. You've supported technical evaluations or pilots in an enterprise setting — scoping, enablement, handling the security/admin/scale conversations without escalating everything to product.

• Strong written and visual communication. Tutorials, decks, code comments, and Slack threads that people actually read.

• Project management instincts. You can run a multi-week activation plan — or a pilot against a defined success metric — without dropping the ball.

• Willingness to travel. Regular travel for on-site enablement, pilots, hackathons, and customer events. Some evenings and weekends around major events.

• Deep enthusiasm for AI with hands-on experience building with LLMs and an instinct for how this technology should be used responsibly inside large organizations.

About the Role

PagerDuty is seeking a Director of Pricing & Monetization to own the strategy and execution of how we package, price, and monetize our Operations Cloud platform.  This role sits within our Product Development organization and reports to the VP of Product Strategy & Growth.

This is a product-first role. You'll bring the same rigor to pricing that a great PM brings to a product: deep customer empathy, structured experimentation, clear feature tiering frameworks, and a bias toward measurable outcomes. You'll also be the connective tissue between Product, Sales, Finance, and Marketing, ensuring pricing strategy translates into field execution and commercial results. This role owns the full lifecycle from recommendation to implementation to operations. You'll be the decision-maker on deal desk, discounting, and promotions in real-time. 

The ideal candidate has operated at the intersection of product management and monetization in a later-stage B2B SaaS environment. You've owned packaging decisions end-to-end, built monetization infrastructure, and have the credibility to influence both product roadmaps and sales motions.

What You'll Own

Product & Monetization

• Define and evolve PagerDuty's packaging architecture — tiers, feature placement, usage-based levers, and entitlement frameworks — in partnership with Product and Engineering
• Build and maintain a monetization review process so product teams bring pricing strategy into roadmap decisions early, not as an afterthought
• Lead SKU design and experimentation: develop frameworks for how we create, test, and iterate on packaging changes quickly and safely
• Own the monetization platform roadmap — usage tracking, entitlement flexibility, SKU experimentation velocity — in partnership with Engineering and Revenue Systems
• This person is the cross-functional decision-maker across product, design, and engineering for what we build (including feature frameworks, entitlements, and metering) for how we take products to market. Owning the full lifecycle across plan to execution and operations
• Provide pricing and packaging leadership to other product teams across the portfolio

Go-to-Market Execution

• Operationalize pricing for the field: discount governance, approval workflows, customer-facing messaging, and enablement materials
• Lead packaging migration execution as we transition legacy customers to our modern Operations Cloud plans — including cohort strategy, field playbooks, and customer communication
• This person is expected to be a cross-functional decision-maker for GTM, Technology, and Revenue Operations teams

Feedback, Analysis, and Planning

• Track and report on pricing initiative performance — win rates, discounting patterns, migration progress, ARR impact by segment
• Build or leverage financial modeling capabilities (in partnership with Finance) to evaluate pricing scenarios and segment-level impact
• Get in front of customers regularly to pressure-test pricing assumptions and surface friction points

What You'll Build

This role inherits and grows an existing pricing and monetization foundation that includes:

• Billing & quoting infrastructure — core systems supporting deal execution and revenue operations, with opportunity to improve velocity and flexibility in partnership with Engineering and Revenue Systems
• Pricing calculators and field tools — internal tools used by the field to size and quote deals, currently in active development
• Discount approval workflows — existing governance structure for deal-level pricing decisions
• SKU architecture — a portfolio of plans spanning our legacy and modern Operations Cloud offerings, currently mid-migration
• Partner with executive leadership to align pricing strategy with company-level ARR and growth targets

The opportunity is to modernize this foundation so pricing decisions and actions happen faster, and go-to-market teams have tools they trust and actively use.

You'll lead and grow an existing small team:

• Pricing Analyst — supporting financial modeling and plan analysis
• Pricing Manager — focused on SKU migrations and pricing execution
• Technical PM / Monetization Ops — scaling infrastructure work
  
  

Your job is to elevate this team from execution support to a strategic pricing function that product and sales teams actively seek out.  We're looking for people who have...

Basic Qualifications

• 10+ years in B2B SaaS in roles spanning product management, pricing strategy, and/or monetization
• Demonstrated experience owning packaging architecture and feature tiering decisions — not just supporting them
• Track record of running pricing experiments and measuring commercial impact
• Strong cross-functional credibility with Sales, Finance, Product, and Go-To-Market leadership
• Experience managing pricing change in the field — migrations, repackaging, new monetization models — with the communication skills to bring stakeholders along
• Ability to mentor and grow other pricing and product roles
  
  

Preferred Qualifications

• Experience at a company during transition to usage-based or consumption pricing
• Familiarity with monetization infrastructure (entitlements, billing systems, SKU tooling)
• Familiarity with B2B SaaS deal structures, discount governance, and revenue recognition considerations
• Has led or contributed to pricing strategy at a company scaling toward $1B+ ARR
  
  

What Success Looks Like

3 months

• Deep understanding of current SKU architecture, billing systems, and field pricing dynamics
• Relationships established with Sales Strategy, Deal Desk, Finance, and key Product leaders
• Monetization review process proposed — ensuring product teams bring pricing decisions forward early
  
  

6 months

• 1–2 packaging experiments launched and instrumented (e.g., new tier, usage-based pilot, feature unbundling)
• Go-to-market and customer-facing pricing tools meaningfully improved — measurable increase in field confidence and usage
• Discount governance strengthened — clear ownership and sign-off process for deal-level exceptions
• SKU creation process improved — clear ownership, documented process, and faster turnaround
  
  

12 months

• Measurable ARR impact: improved win rates on Operations Cloud, reduced discounting frequency, or accelerated legacy SKU migration progress
• Monetization infrastructure roadmap in flight — billing and quoting systems have a credible modernization path
• Entitlement flexibility improved — product teams can run pricing experiments with greater speed and independence
• Pricing function is seen as a strategic partner across Product, Sales, and Finance
• Team is performing with high agency and developing toward expanded scope

The base salary range for this position is 180,000 - 303,600 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.

Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.

Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.

 **This role is expected to come into our San Francisco office 2 days a week, so you can thrive in your new role and fully embrace being a Dutonian!**

What You’ll Do: 

CoreWeave is building the infrastructure powering the AI economy. As enterprises rapidly move from experimentation to production AI systems, the need for specialized GPU infrastructure and scalable deployment frameworks has never been greater. CoreWeave’s cloud platform is designed specifically for high-performance AI workloads, enabling organizations to train, fine-tune, and deploy large-scale models faster and more efficiently.

The Specialists and Integrations team sits at the center of this transformation. Our mission is to ensure the world’s most advanced enterprises don’t just purchase compute — they successfully operationalize AI on CoreWeave at massive scale.

As the Enterprise Technical GTM Leader, you will define and execute the technical go-to-market strategy for CoreWeave’s most strategic enterprise customers. You will partner with Sales, Solutions Architecture, Product, and Engineering to guide complex AI infrastructure deployments from initial proof-of-concept to full production environments running at scale.

This is a highly visible leadership role responsible for shaping how enterprises adopt GPU infrastructure for next-generation AI workloads. You will influence deal strategy for multi-million-dollar engagements, build repeatable deployment frameworks for enterprise adoption, and translate complex enterprise requirements into product and platform innovation.

About the role: As the Enterprise GTM Leader, you will architect and execute the technical go-to-market motion for CoreWeave’s most significant enterprise accounts. You will be the primary strategist responsible for the "Specialists and Integrations" engagement model, ensuring that complex business objectives are translated into scalable, performant infrastructure deployments. This is a high-impact leadership role where you will spend your days shaping deal strategy, overseeing pilot-to-production transitions, and building the repeatable playbooks that allow our enterprise segment to scale.

In this role, you will:

• Architect and lead the technical go-to-market strategy for CoreWeave’s largest enterprise AI infrastructure deployments.
• Partner closely with Sales and Solutions Architecture to shape strategy and execution for complex enterprise deals exceeding $5M+ in contract value.
• Design and operationalize frameworks that guide enterprise customers from proof-of-concept to large-scale production deployments.
• Establish repeatable integration and architecture patterns for AI workloads across hybrid and multi-cloud environments.
• Lead technical evaluations involving senior stakeholders across engineering, data science, and executive leadership.
• Build scalable deployment playbooks that accelerate enterprise adoption of GPU infrastructure.
• Serve as the primary technical voice for enterprise customers, translating field feedback into platform improvements and product roadmap priorities.
• Track and optimize key GTM metrics including technical win rates, PoC-to-production conversion, deployment velocity, and enterprise expansion.

Who You Are:

• 10+ years of experience in enterprise cloud infrastructure, solutions architecture, or technical GTM leadership.
• 5+ years working with AI/ML platforms, GPU infrastructure, or high-performance computing environments.
• Proven track record of supporting or leading enterprise deals with contract values exceeding $5M.
• Deep expertise in cloud-native infrastructure including Kubernetes, container orchestration, cloud networking, and infrastructure-as-code tools such as Terraform or Pulumi.
• Experience architecting multi-cloud or hybrid cloud infrastructure deployments.
• Strong ability to translate complex enterprise business objectives into scalable infrastructure architectures.
• Demonstrated success influencing cross-functional teams across sales, engineering, and product organizations.
• Bachelors degree in Computer Science, Machine Learning, or related field.
• Experience running GPU-heavy platforms for AI training, inference, or HPC workloads. 

Preferred: 

• Experience supporting AI workloads including distributed model training, inference pipelines, or large-scale data processing.
• Background in industries with high-performance compute demands such as financial services, biotech/life sciences, or autonomous systems.
• Experience in technical consulting or enterprise digital transformation initiatives.

Wondering if you’re a good fit? We believe in investing in our people, and value candidates who can bring their own diversified experiences to our teams – even if you aren't a 100% skill or experience match. Here are a few qualities we’ve found compatible with our team. If some of this describes you, we’d love to talk. 

• You enjoy translating high-level business strategy into practical infrastructure solutions.
• You stay curious about the evolving AI stack and how foundation models are reshaping enterprise technology.
• You thrive in complex enterprise environments and are comfortable guiding large organizations through technical change.

The base salary range for this role is $191,000 to $281,000. The starting salary will be determined based on job-related knowledge, skills, experience, and market location. We strive for both market alignment and internal equity when determining compensation. In addition to base salary, our total rewards package includes a discretionary bonus, equity awards, and a comprehensive benefits program (all based on eligibility).

#Lijobs

We are looking for a Senior Forward Deployed Engineer (FDE) who is passionate about solving complex cloud infrastructure challenges in the fast-growing AI/ML space. This is a high-impact position designed to be the "technical tip of the spear" for our most strategic AI-Native (ANE) customers.

As an FDE, you will sit at the intersection of Product Engineering and Customer Implementation. You will be embedded directly with our most strategic customers to drive transformational AI adoption. You will collaborate closely with customer teams to ship advanced AI applications that solve real world business problems.

You will build the tools, migration scripts, and AI starter kits that don't just solve one customer's problem, but scale the entire DigitalOcean AI Cloud ecosystem. Your mission is to accelerate "time-to-inference" and serve as a critical feedback loop, ensuring our product roadmap is informed by the world's most demanding AI workloads.

What you’ll do

• Embedded Customer Engineering: Partner deeply with strategic ANEs to manage complex migrations, build production-ready PoCs, and execute hands-on application builds on our GPU infrastructure.
• Build Scalable Assets & Tooling: Operationalize field learning by building migration planners, GPU optimization agents, and deployment automation scripts (e.g., Terraform/Pulumi) to reduce friction for the broader field organization.
• Develop AI "Starter Kits": Create pre-built GenAI agents, solution templates, and notebooks (e.g., LangGraph, CrewAI) tailored to popular and advanced business needs.
• Drive the Product Roadmap: Act as the frontline technical voice for CPTO, surfacing architectural gaps and edge cases to inform core product development. Transition field-built tools into native product features.
• New Tech Validation: Lead the early testing and integration of emerging AI frameworks to ensure a first-class developer experience on DigitalOcean.
• Partner & GTM Enablement: Co-develop delivery frameworks with Strategic and Technical partners to enable repeatable, high-quality deployments at scale.
• Market Leadership: Produce field-tested demo kits and deployment guides that support new product releases with practical, validated assets.

Key Metrics

• Customer Adoption: Number of high-impact production workloads landed; reduction in average "time-to-production"; and Pilot-to-Production conversion rates.
• Asset & Tooling Delivery: Number of reusable tools (agents, scripts, playbooks) delivered per quarter and their subsequent adoption rate by the crossfunctional teams and customers.
• Field Enablement & Scale: Measured by the successful handoff and execution of FDE-defined deployment patterns to technical partners and the internal adoption rate of FDE playbooks across all customer-facing technical teams.
• Product Influence: Number of roadmap features or architectural changes directly attributed to FDE feedback and validated customer hypotheses.

What You’ll Add to DigitalOcean

• AI/ML Architecture & Domain Expertise: Significant experience in the AI/ML lifecycle, specifically hosting large language or multimodal models using inference engines like vLLM, SGLang, or Modular. You have a deep understanding of common LLM architectures and optimization techniques (e.g., continuous batching, quantization).
• Distributed Systems & Infrastructure Mastery: Act as the subject matter expert on modern GPU families (NVIDIA/AMD) and their software stacks (CUDA, ROCm, TensorRT, OpenAI Triton). Expert proficiency in Kubernetes (K8s) and the design of distributed systems, including microservices, messaging systems, databases, and Infrastructure as Code. You can seamlessly integrate AI workloads with core cloud services (Networking, VPC, Storage, Compute).
• High-Performance Inference & Hardware Optimization: Hands-on experience with distributed inference serving frameworks (e.g., llm-d, NVIDIA Dynamo, or Ray Serve). You understand GPU-level optimization and have experience with interconnect technologies like NVlink, XGMI, or RoCE to maximize hardware efficiency.
• Software Engineering Foundation: Strong production coding skills in Python or Go with the ability to build high-quality tools, automation, and internal assets.
• Data-Driven Performance Insight: Proven ability to benchmark AI infrastructure and perform GPU utilization tuning to optimize customer ROI and workload performance.
• Consultative Execution: Proven ability to establish instant technical credibility with CTOs and Lead Architects while managing high-stakes technical migrations.

Preferred

• Experience with emerging AI orchestration frameworks like LangGraph, CrewAI, or LlamaIndex.
• A background in technical consulting or "Forward Deployed" roles at high-growth AI or infrastructure companies.
• Experience building and scaling "Center of Excellence" models or partner delivery frameworks.
• Active contributor to open-source AI projects or technical communities.

Compensation Range:

• $140,000 - $174,000 

*This is a remote role

#LI-Remote

Please note: This position requires you to live within California, and ideally within the Los Angeles, CA area. This role will also require up to 50% travel. 

Role Scope: 

We are seeking a strategic, product-minded leader to shape and deliver Habitat Health’s platform strategy—a role that connects vision to execution across technology, data, and business operations. The Director of Platform Strategy will define, pilot, and scale technology capabilities with an initial focus on automation, AI enablement, and digital experiences. This leader will partner across functions to identify opportunities for differentiation, evaluate potential solutions and vendors, oversee pilot design and execution, and integrate successful innovations into the core platform. You will serve as a connector between business, data, and technology teams, ensuring alignment between Habitat’s “tech-enabled” vision and the day-to-day needs of care teams and participants. The role blends strategic thinking, program delivery, and strong relationship management with both internal and external partners. 

• Lead the end-to-end automation and AI pilot lifecycle, from opportunity identification to final evaluation and recommendation for scale, integration, or sunset. 

• Proactively engaging for environmental scans to ensure awareness and identification of new innovations and solutions that could be value creating for our platform 

• Develop and maintain a structured framework for partner selection, pilot implementation, and performance evaluation. 

• Lead requirements definition in partnership with business SMEs, ensuring clear objectives, metrics, and scope. 

• Research and evaluate all relevant potential tools and solutions, maintaining a living view of the external vendor landscape. 

• Lead implementation in collaboration with Platform, Operations, Clinical, and enterprise teams; oversee vendor deliverables, training, and adoption. 

• Conduct ongoing evaluation of pilots using defined KPIs (e.g. adoption, impact / value, satisfaction, compliance). 

• Deliver and implement final recommendation for each pilot (e.g. integrate into the core stack, continue as a standalone tool, or sunset with alternatives identified). 

• Collaborate with internal business owners to map and prioritize processes that can be improved or automated by technology, focusing on areas that advance clinical excellence, participant experience, and operational efficiency. 

• Translate insights from pilots into scalable platform capabilities, coordinating with operations and clinical partners, strategic tool and data teams to ensure alignment across Habitat’s enterprise architecture. 

• Drive cross-functional governance and communication, ensuring clear objectives, roles, timelines, and success metrics. 

• Build and nurture strategic vendor relationships that complement Habitat’s ecosystem and long-term growth plan. 

• Partner with Finance and Compliance to evaluate investment cases, risk, and regulatory considerations. 

• Serve as an internal champion for Habitat’s “tech-enabled” transformation, promoting data-driven decision-making and digital adoption across the organization. 

Qualifications:  

• Aligns with our purpose and our values and is excited about living those out in daily practice.  

• Excellent communicator with ability to lead with influence across PACE Center Leadership, Office of CMO, Population Health, Practice Operations, Finance, Strategy, Growth, and Health Plan Operations.  

• Working knowledge of AI, ML, and automation technologies, and their practical applications in healthcare operations. 

• Strategic, analytical, and systems-oriented thinker with the ability to structure complex decisions. 

• 5+ years of experience in product and / or technology strategy, platform enablement, or innovation within healthcare, health tech, or regulated industries. 

• 7+ years of hands-on experience working with strategic process improvement and technology enablement at various levels. 

• Understanding of various technology stacks, and significant experience in value-based care focused on ecosystems that include administrative health plan tools,  EHR/EMR, and CRM. 

• Strong understanding and hands-on experience with AI, automation, or digital transformation initiatives from concept through implementation and scaling. 

• Energized by ambiguity & a self-starter: loves to drive the direction of ambiguous projects. 

Nice to have: 

• Master’s degree in Data Science, Statistics, Healthcare Administration, or a related field required. 

• Experience in PACE, value-based care, or managed care organizations. 

• Advanced degree in Business, Innovation, or a related field. 

Compensation:  

We take into account an individual’s qualifications, skillset, and experience in determining final salary. This role is eligible for medical/dental/vision insurance, paid parental leave (birthing and non-birthing parents), short and long-term disability, life insurance, flexible spending accounts, 401(k) savings, paid time off, and company-paid holidays. The expected salary range for this position is $195,000 - $222,000 and is a bonus-eligible position. Please note, the higher end of this range is reflected individuals located in CA and San Francisco. The actual offer will be at the company’s sole discretion and determined by relevant business considerations, including the final candidate’s qualifications, years of experience, skillset, and geographic location. 

Vaccination Policy, including COVID-19 

At Habitat Health, we aim to provide safe and high-quality care to our participants. To achieve this, please note that we have vaccination policies to keep both our team members and participants safe. For covid and flu, we require either proof of vaccination or declination form and required masking while in participant locations as a safe as an essential requirement of this role.  Requests for reasonable accommodations due to an applicant’s disability or sincerely held religious beliefs will be considered and may be granted based upon review. We also require that team members adhere to all infection control, PPE standards and vaccination requirements related to specific roles and locations as a condition of employment. 

Our Commitment to Diversity, Equity, and Inclusion: 

Habitat Health is an Equal Opportunity employer and is committed to creating a diverse and inclusive workplace. Habitat Health applicants are considered solely based on their qualifications, without regard to race, color, religion, creed, sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), gender identity, gender expression, sexual orientation, marital status, military or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), or other status protected by applicable law. 

Habitat Health is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Habitat Health will take steps to provide people with disabilities and sincerely held religious beliefs with reasonable accommodations in accordance with applicable law.  Accordingly, if you require a reasonable accommodation to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact us at careers@habitathealth.com. 

Beware of Scams and Fraud 

Please ensure your application is being submitted through a Habitat Health sponsored site only. Our emails will come from @habitathealth.com email addresses. If you feel that you have been the victim of a scam such as this, please report the incident to the Federal Trade Commission by selecting the ‘Rip-offs and Imposter Scams’ option: https://reportfraud.ftc.gov/#/. 

PROGRAM OVERVIEW:

The Trust Youth Initiative (TYI) pilot is a “Cash Plus” model that combines unconditional direct cash transfers (DCTs) with optional supportive programming and services for 24 months to support young adults ages 16 to 21 to secure safe and stable housing. The “Cash Plus” approach recognizes that young people often face both financial and non-financial constraints to long-term housing stability and thriving. 

The Prevention Demonstration Pilot also functions as a “Cash Plus” model that combines direct cash transfers (DCTs) with optional supportive programming and services for 12 months that support young adults and youth aged 16-21 in an effort to prevent the experience of homelessness. The PDP will lead a systems navigation of three major youth serving systems: Education, Juvenile Justice, and the Foster Care system. 

Both the cash amounts and supportive programming will be delivered in coordination with Up Together, a national nonprofit that will deliver the cash payments to participants, and Larkin Street will help coordinate recruitment and deliver supportive programming and services to DCT participants. The supportive programming will include key components such as goal-based planning and budgeting, housing navigation, financial coaching, peer support, coaching, and provision of or connections to other services and opportunities (e.g., mental health counseling, education or career development opportunities). 

Program implementation will follow a model co-designed by national and local partners, including young people with lived expertise of homelessness, and will involve an implementation manual and training to support implementation quality and fidelity.

WHAT YOU'LL DO:

The Program Manager’s primary responsibility will be to coordinate, support, and ensure high quality implementation of the program, especially the optional supportive programming and services. The Program Manager will also serve as an additional representative in collaboration and learning with key stakeholders and departments to the Senior Director of Impact and other programmatic support roles in the agency. The Program Manager will also adapt services to and inform changes to the implementation model and manual over time in response to client feedback, evaluation findings and practice-based lessons about how best to respond to participants’ needs.

The Program Manager will work on a day-to-day basis and provide supervision to a Program Coordinator of the Prevention Demonstration Pilot and a Program Coordinator to the future iterations to the Trust Youth Initiative. Both Program Coordinators will provide direct support to participants in their receipt of cash and deliver optional supportive programming to clients as they navigate housing, health and wellness, education and employment outcomes. The Program Manager will play an essential role in ensuring strategies support client outcomes to the greatest extent and will receive support in strategy, partnership, and implementation from the Senior Director of Impact and Director of Research & Evaluation.

This is a full-time position, eligible for full benefits.

Your responsibilities:

PROGRAM OVERSIGHT AND IMPLEMENTATION:

• Manage all phases of the PDP program, ensuring that 25 youth are enrolled by August 2026 and supported through September 2027.
• Manage all phases of future DCT programming with anticipated launch of 1 additional program in early 2026
• Direct the adaptation and development of all program policies, procedures and continuously fine-tune the DCT pilot programs with the inclusion of key stakeholders.
• Oversee recruitment and referral coordination with external partners and LSYS staff.
• Monitor progress toward and lead learning of outcome goals

SUPERVISON AND TEAM LEADERSHIP:

• Directly supervise Program Coordinators and contribute to cross-functional supervision of Prevention Services Coordinators.
• Provide coaching, support, and professional development aligned with LSYS’s trauma-informed and equity-based values.
• Support team and supervisor with leadership and presence at all quarterly learning sessions, grant specific, and leadership level meetings in review of key outcomes, metrics, and strategies.

SERVICE COORDINATION AND CLIENT SUPPORT:

• Ensure consistent and high-quality service delivery including intake, engagement, onboarding, goal setting, case management, referrals and crisis response.
• Refine and adapt supportive programming and services to meet participants where they are at.
• Support team in connecting participants to housing-focused services such as benefits advocacy, education/employment supports, and Access Points.

PARTNERSHIP MANAGEMENT:

• Facilitate quarterly case coordination meetings with nonprofit and system partners.
• Foster collaborative relationships with referring agencies and city stakeholders. Contribute to LSYS’s referral network and leverage existing knowledge of service providers.
• Ensure warm handoffs, accurate data sharing, and strong cross-agency alignment.

DATA AND EVALUATION:

• Track program progress and client milestones in data systems per grant requirements.
• Ensure accuracy of DCT fund distribution and documentation in partnership with UpTogether.
• Collaborate with research/evaluation partners to uphold data integrity and support continuous improvement.

OTHER DUTIES AND RESPONSIBILITIES:

• Represent LSYS at funder meetings, community events, and system-level planning efforts.
• Support development and submission of progress reports, success stories, and compliance documentation.
• Assist with marketing and outreach materials related to program engagement.
• Attend training, internal meetings, and supervision as required.
• Perform other duties as assigned to support program goals. 

WHO YOU ARE:

• You are passionate about the Larkin Street Youth Services mission to end youth homelessness.
• You have Case Management experience with Transitional Aged Youth (TAY), aged 18 to 25 of diverse backgrounds, similar to the client base at Larkin Street Youth Services.
  • You have a deep understanding of adolescent and young adult development.
• Your Bachelor’s Degree is preferred, but not required.
  • Years of professional experience can be considered in lieu of a degree
• You have direct experience with individuals experiencing homelessness and housing instability; experience assisting individuals access affordable housing.
• You have project and/or program management experience - overseeing a team and providing supervision and/or mentorship to colleagues.
• You have a working knowledge of trauma-informed and harm reduction service models and philosophies including Housing First Mental Health First Aid, Motivational Interviewing, Positive Youth Development, Harm Reduction, and Crisis Prevention.
• You are familiar with the City of San Francisco’s coordinated entry assessments and placement practices and procedures.
• You have advanced computer skills including word-processing, presentation making, database operations, spreadsheet management and other software systems; experience working in HMIS a plus. Ability to maintain and execute confidential information.
• You are deeply committed to integrating youth voice and best practices into all components of the program.
• You are a self-starter and team player. Your colleagues describe you as compassionate and a quick learner.
• You work best in a mostly in-person working environment (1-2 days WFH).
• You are willing to serve as an After Hours On-Call Supervisor for 7 days, every 6-8 weeks.
• You are willing to work holidays occasionally.
• You are vaccinated against COVID 19.

THE PERKS:

• Competitive Salary: $75,000-$80,000 annually.
• Choice of Kaiser and Sutter medical plans, plus dental and vision.
• Generous 3 weeks of vacation annually, plus 11 Paid Holidays and 3 Floating Holidays.
• 403(b) retirement plan with employer matching.
• Flexible spending accounts for Healthcare and Dependent Care expenses.
• Life Insurance.
• Employee Assistance Program (EAP) for counseling services.
• Health Advocate Service.
• Commuter Benefits Program.
• Paid Sabbatical following 5 and 10 years of employment.

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. 

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

About the role

Agentic Commerce is the most significant shift in digital payments since mobile. We are moving from a world where humans click "buy" to a world where AI agents negotiate, book, and transact on our behalf.

We are looking for a strategic commercial operator to help define and execute Adyen’s Go-to-Market strategy for this emerging channel. You will not just be selling a product, you will be building the playbook for how the world’s largest enterprises accept payments from AI agents.

This is a rare opportunity to sit at the intersection of Commercial GTM Strategy, Account Management, and Product. You will work closely with Adyen’s leadership to take our "Universal Translator" strategy to the market.

What you’ll do

• Define the Playbook: You will take our Agentic Commerce offering from "Pilot" to "Scale." This means identifying the right first-mover merchants, structuring the commercial approach, and creating the feedback loop between the market and our Product team.
• Consult, Don’t Just Sell: You will act as a trusted advisor to C-level stakeholders at our largest merchants, helping them navigate the hype, understand the infrastructure risks (fraud, identity), and architect their data feeds for the agentic economy.
• Orchestrate the Ecosystem: You will be the commercial bridge between our merchants and the major AI platforms (OpenAI, Google, etc.), ensuring Adyen remains the neutral connector in a fragmented ecosystem.
• Enable the Organization: You will turn your learnings into a GTM engine, collaborating with marketing to train our wider Sales and Account Management teams to speak fluently about tokens, LLMs, and agentic protocols.
• Protect the Merchant: You will champion our "Merchant-First" principles, ensuring that as protocols evolve, they prioritize merchant control, data privacy, and liability protection.
• The Innovation Lab: You will be operating in the epicenter of the AI boom. Your focus will be on securing and managing high-velocity pilots with US-based AI platforms (San Francisco/Seattle/New York).
• Speed to Market: You will help our largest US enterprise merchants (Retail, Mobility, Platforms) launch their first "Instant Checkout" use cases, moving quickly to capture early market share.

Who you are

• A Strategic Builder: You are comfortable working with ambiguity. You don't need a finished brochure to have a commercial conversation; you can co-create a solution with a client.
• Commercially Sharp: You have a track record of navigating complex enterprise organizations and driving strategic initiatives that result in real volume, not just press releases.
• Technically Fluent: You can explain the difference between a Network Token and a Virtual Card to a CFO, and debate API schemas with a Product Manager. You understand the nuances of the payments stack.
• Curious about AI infrastructure: You are not an ML engineer, but you follow how agentic systems are evolving - agentic frameworks, how AI agents make decisions and initiate transactions. Familiarity with emerging agent protocols and how model providers are approaching commerce is a plus. 
• Anti-Hype: You cut through the noise. You focus on solving real operational problems (inventory visibility, authentication, liability) rather than selling science fiction.
• Collaborative: You thrive in a flat structure. You will be working closely across Commercial, Product, Legal, and Partnerships teams to clear hurdles, resolve challenges in real-time.
• Experience: 6-8 years of experience in commercial-facing or GTM strategy roles. Previous experience in payments or financial technology is a plus

Why now?

Agentic commerce is in its infrastructure phase. The protocols, standards, and commercial models are being written and tested right now. In this role, you won't be executing an established playbook, you will be authoring it. Adyen processes payments for many of the world's largest, most sophisticated enterprises, which means the decisions we make here will shape how AI-initiated transactions work at scale, not just in theory.

The annual base salary range for this role is $190,000 - $240,000 + RSUs. To learn more about our compensation philosophy, please click here.

Our Diversity, Equity and Inclusion commitments 

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. 

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

Adyen is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

All your information will be kept confidential according to EEO guidelines.

San Francisco 

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

This role is based out of our San Francisco office (three days in-office per week). We are an office-first company and value in-person collaboration; we do not offer remote-only roles.

THE COMPANY:

Juul Labs's mission is to transition the world’s billion adult smokers away from combustible cigarettes, eliminate their use, and combat underage usage of our products. We have the opportunity to address one of the world’s most intractable challenges through a commitment to exceptional quality, research, design, and innovation. Backed by leading technology investors, we are committed to the same excellence when it comes to hiring great talent.

We are a diverse team that is united by this common purpose and we are hiring the world’s best engineers, scientists, designers, product managers, operations experts, and customer service and business professionals. If the opportunity to build your career is compelling, read on for more details.

Open to Remote USA, San Francisco, CA ideal.

ROLE AND RESPONSIBILITIES:

The Enterprise Systems Engineer who leads with AI – not as a tool on the side, but as the foundation of how enterprise systems are implemented, integrated, and operated. The Enterprise Systems Engineer will own the technical execution of our HRIS and ERP ecosystem, leveraging Claude, Gemini, and Cursor to drive implementation velocity, integration quality, and continuous system improvement. The Enterprise Systems Engineer will be an intelligent system engineer and builder for the data pipelines and AI agentic workflows connecting Juul Lab’s global HCM, ERP, and CRM landscape. We are looking for a developer who doesn't just "connect" systems but builds an autonomous, resilient integration layer. This role shall bring deep platform knowledge and the judgement to know when to configure, when to code, and when to let AI do the heavy lifting.

KEY RESPONSIBILITIES: 

• Serve as a cross-functional technical expert across the HRIS with the Enterprise Systems (ERP) ecosystems ensuring system integrity, data quality, and alignment with evolving business requirements
• Identify, pilot, and scale low-friction AI use cases across Enterprise Systems – including streamlining internal operations
• Lead HRIS and ERP implementations using AI-augmented methodologies – from requirements extraction and gap analysis through UAT script generation, training material creation, and post go-live support
• Leverage Cursor with LLM-pair programming (Claude/Gemini) to achieve step-change development velocity on integration builds, transformation scripts, and API documentation
• Generate and maintain UAT test scripts, data migration mappings, and functional specifications documents using AI tooling – reducing manual authoring time
• Produce high-fidelity technical documentation using AI tooling to draft than human review to validate
• Write and maintain robust code (Python, JavaScript, or SQL) to automate business logic and system You will move beyond "out-of-the-box" features to build custom solutions that solve complex enterprise challenges
• Serve as the technical lead for massive "Source-to-Target" migration workstreams. You will personally execute the ETL processes, ensuring that legacy data is scrubbed, normalized, and mapped correctly into modern environments
• Develop and maintain AI-augmented workflows within the Juul Labs ecosystem, utilizing Claude and Gemini to build intelligent agents that assist in compliance monitoring and cross-system data reconciliation

• Identify architectural weaknesses and implement preventative measures to ensure long-term platform stability across the HRIS and ERP ecosystem
• Advanced proficiency in Cursor for rapid prototyping and code review
• Hands on experience with Claude/Gemini for agentic workflow design, requirements synthesis, test generation, and documentation automation
• Experience integrating AI tooling into enterprise delivery workflows – not just productivity, but team-level process change
• Deep understanding of the data objects and backend structures of Tier 1 platforms (e.g., Workday, Acumatica, Big Query, ServiceNow)
• Strong working knowledge of Workday HCM - data model, integration framework (EIBs, Workday Studio, or Extend), and business process configuration
• Expert proficiency in SQL (data profiling, validation, stored procedures, CTEs, performance tuning) for data profiling and validation. You must understand complex relational schemas and how to maintain referential integrity across disparate Expert proficiency in at least one high-level language (Python, JavaScript, C#, or Ruby)
• Deep hands-on experience with REST/SOAP API Design, JSON/XML parsing, and iPaaS platforms. You should be comfortable building custom connectors
• Experience with version control (Git), CI/CD pipelines for system updates, and producing high-fidelity technical documentation (ERDs, Sequence Diagrams)
• Documentation Excellence: Mastery in producing high-fidelity technical artifacts including Sequence Diagrams, RDs, Data Flow Diagrams, and Functional Specification Documents (FSDs)

PERSONAL AND PROFESSIONAL QUALIFICATIONS:

• 5+ years of technical experience in Systems Engineering, Integration Development, or ERP/HCM implementation
• Must have personally executed at least two enterprise-scale HCM or ERP implementations or global system migrations
• Demonstrated track record of adopting AI tools to change how work gets done – redesigning delivery workflows around LLM capabilities
• Excellent verbal and written communication skills with a proven ability to work cross-functionally
• Demonstrated experience with data analysis, validation, and working with large data sets
• Exceptional ability to deconstruct complex business rules into logical, executable code
• Strong analytical, problem-solving, and organizational skills

EDUCATION:

• Bachelor’s degree in Computer Science, Software Engineering, or a related quantitative

JUUL LABS PERKS & BENEFITS:

• A place to grow your career. We’ll help you set big goals - and exceed them
• People. Work with talented, committed and supportive teammates
• Equity and performance bonuses. Every employee is a stakeholder in our success
• Cell phone subsidy, commuter benefits and discounts on JUUL products
• Excellent medical, dental and vision, disability, and life insurance, plus family support, wellness, legal, and employee assistance program benefits
• 401(k) plan with company matching
• Plus biannual discretionary performance bonuses

Juul Labs is proud to be an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees and job applicants, without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. We will consider for employment qualified applicants with arrest and conviction records, pursuant to the San Francisco Fair Chance Ordinance. Juul Labs also complies with the employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must have authorization to work for Juul Labs in the US. #LI-remote

About the Role

As the Head of Customer Success at Frontera Health, you'll own the health and growth of our clinic partner portfolio while also shaping how the CS function operates at scale. You're not just managing accounts — you're building the playbooks, processes, and team culture that determine how we retain and grow customers over the long term.

This is a player/coach role. You'll directly own a handful of key accounts, working hands-on with BCBAs and clinic owners to drive adoption, surface value, and deliver measurable outcomes. At the same time, you'll lead and develop a small team of Customer Success Managers and oversee our Customer Support function, setting the standard for what great looks like across the entire post-sales experience.

The right person for this role operates with ownership. You move fast, build structure where there isn't any, and connect every client interaction back to business impact. You're as comfortable presenting to a clinic director as you are digging into account health data, coaching a CSM through a tough renewal conversation, or rolling up your sleeves to resolve a support escalation.

What You'll Do

Own the Customer Lifecycle (Signature through Expansion)

• You will directly own and manage a select group of key clinic partner accounts, serving as their strategic advisor, primary relationship owner, and escalation point, setting the tone for a service experience that partners consistently describe as exceptional.
• You will own the end to end upsell process by identifying expansion opportunities through usage analytics and AI assisted account analysis, building the business case, leading the commercial conversation, and driving deal closes in partnership with Sales.
• You will develop repeatable upsell motions tied to clear ROI, including expansion triggers, pricing frameworks, and objection handling playbooks, so that expansion becomes a predictable revenue stream rather than an ad hoc effort.
• You will partner with Sales and Product to align on client needs, influence roadmap priorities, and ensure a seamless experience from contract through renewal.

Lead and Multiply a High Performing Team

• You will lead, mentor, and develop a small team of Customer Success Managers and oversee the Customer Support function, driving accountability, growth, and outcomes aligned to company goals.
• You will instill a high customer service orientation across the team, creating a culture where responsiveness, empathy, clinical context awareness, and proactive communication are the baseline rather than the exception.
• You will set the standard for how AI is used across the team by coaching CSMs to integrate AI into their daily workflows such as call prep, QBR creation, health summaries, and client communications, and by establishing norms for quality, accuracy, and responsible use.
• You will build the team's AI playbook by evaluating new tools, defining where AI adds leverage versus where human judgment is non-negotiable, and continuously refining how the function scales without proportional headcount growth.

Drive Adoption, Usage, and Portfolio Health

• You will monitor and analyze account health metrics across the full portfolio using AI augmented dashboards and signal detection, identifying risks early and taking decisive action to protect retention and drive expansion.
• You will build and champion scalable CS playbooks, renewal forecasting models, upsell motions, and support workflows that the full team can execute consistently, all designed from the ground up to leverage AI for documentation, triage, and client facing resources.
• You will use data, along with AI to accelerate the analysis of it, to tell the story of your portfolio by tracking adoption, utilization, upsell pipeline, and client outcomes, and translating those insights into clear recommendations for clients and internal stakeholders.
• You will operationalize AI across the CS and Support motion, from automated health scoring and meeting summaries to dynamically generated training materials and client guides, measurably increasing team capacity and response quality.

Act as the Voice of the Customer

• You will serve as a senior voice for the customer internally, surfacing patterns across accounts to shape product decisions and inform company strategy.
• You will pilot new engagement strategies, including AI driven ones, and share learnings across the team, continuously raising the bar for how CS and Support operate at Frontera.

What You Bring

Experience

• You have 6+ years in Customer Success, Account Management, or a similar client facing role in SaaS or healthcare technology.
• You have 1-3 years of experience leading or mentoring a CS team, with a track record of developing people and driving team level results.
• You have proven experience owning an upsell or expansion number, and you have identified opportunities, built the case, led commercial conversations, and closed deals, whether alongside a Sales counterpart or independently.
• You have experience overseeing or closely partnering with a Customer Support function, and you understand the full post sales and implementation lifecycle and how CS and Support work together.
• Familiarity with ABA practices, behavioral health, or clinical settings is a meaningful plus.

Skills and Mindset

• You bring a deep customer service orientation to the role, treating every client interaction as an opportunity to build trust and holding your team to the same standard, and you believe great service and commercial outcomes reinforce each other rather than trade off.
• You have a demonstrated ability to build scalable processes from scratch, and you don't just execute playbooks, you write them.
• You combine commercial instincts with client empathy, so you can have a direct conversation about pricing, expansion, or value and the client comes away feeling respected rather than sold to.
• You have strong analytical instincts and are comfortable working with account health data, building reports, and using data to prioritize and persuade.
• You have a bias toward action and outcomes, and you measure success by client results and revenue retention rather than activity metrics.
• You have excellent communication skills, including the ability to engage effectively with clinical stakeholders, C suite contacts, and your own team.

AI Competency (Required)

• You have fluency with modern AI tools such as Claude, ChatGPT, or Gemini as part of your daily workflow, using them as a core productivity layer rather than a novelty.
• You have a track record of using AI to produce measurable outcomes, whether that is faster QBR prep, better health scoring, higher quality client deliverables, reduced time to resolution, or scaled coverage without added headcount.
• You have strong prompting instincts and sound judgment about when to trust, verify, or override AI output, especially in clinical or regulated contexts where accuracy matters.
• You bring genuine curiosity about emerging AI capabilities and a desire to bring new tools and workflows to the team.

Tools

Required

• You have experience with HubSpot, Salesforce, or a similar CRM platform.
• You have worked with a dedicated Customer Success platform such as Gainsight, ChurnZero, Totango, Catalyst, or Planhat.
• You have worked with a customer support platform such as Zendesk, Intercom, or Freshdesk.

Strong Plus

• You have experience with a BI or analytics tool such as Looker, Tableau, or Mode.
• You have experience with a product analytics tool such as Pendo, Mixpanel, or Amplitude.
• You have worked with AI native conversation intelligence tools such as Gong, Chorus, or Fathom.

Nice to Have

• You have experience integrating AI tools into a CRM or CS platform, such as AI powered health scoring, call intelligence, or automated summaries.

We have determined a salary range for this position that takes into account several factors including experience, knowledge, education, skills, and abilities. Please note that the salary information is a general guideline and the exact salary will be determined based on the individual’s qualifications and experience, with consideration given to the factors listed above. All full-time employee benefits include a stake in shared success through stock options, health benefits, 401(k) plan, and 4 weeks of PTO per year.

Expected Salary Range in Denver: $160,00 to $190,000

Expected Salary Range in San Francisco: $180,000 to $220,000

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

Stripe’s support teams provide integration guidance and assistance based on a deep understanding of Stripe’s products. Support specialists interact with both developers and non-technical stakeholders to identify root cause of payment-blocking issues, answer questions and to advise users on how to get the most out of Stripe’s powerful infrastructure.

Stripe Terminal helps our users extend their online presence to the physical world. The Terminal team’s mission is to make it as easy for businesses to accept in-person payments as the Stripe API has done for online payments. With Terminal, businesses can unlock in-person payments use cases that are right for their business model—whether it’s creating a superb retail experience, extending their website to a pop-up store, or enabling a mobile point-of-sale at their next event.

What you’ll do

We are building a team of support specialists that will work with the largest and most complex Stripe Terminal users. As a Network Support Specialist, you’ll be the subject matter expert on Terminal's SDKs, payments hardware and device management, and will deeply collaborate with Stripe’s Technical Support and Product Support Operations teams.

Responsibilities

• Build familiarity with Stripe Terminal’s rapidly growing product suite, which includes EMVCo certified card readers, Tap to Pay on IPhone/Android, POS integrations, payment gateway partnerships and cloud-based device management
• Troubleshoot issues and advise both SaaS platforms and direct enterprise users on their integrations and connectivity/hardware setup across multiple channels (including email, chat, and live calls)
• Identify patterns in user issues, craft support materials and propose improvements to the Terminal Engineering team
• Take an analytical approach to tracking points of friction for users and work cross-functionally to drive step-function improvements in user experience
• Optimize our internal and external documentation for both technical and non-technical audiences

To equip you for this, you will go through an extensive onboarding that provides foundational understanding in at least one programming environment as you go deeper on Stripe’s API & product features. Over time, you will learn the basics of all of Stripe’s supported backend languages as well as client technologies including JavaScript, Android, iOS and React Native. You will also solidify your knowledge of SQL and Splunk basics to excel on the job.

Who you are

• 8+ years of experience in networking, IT infrastructure, and/or hardware troubleshooting
• Proven ability to partner with IT teams to stand up reliable infrastructure: dedicated LANs, DHCP/DNS hygiene, firewall/proxy rules and MDM configuration
• Ability to troubleshoot issues across the device stack, including OS, ROM/firmware and application layers
• Ability to interpret logs and reader diagnostics, including from tools like Splunk, Datadog/ and Grafana
• Ability to self-serve basic SQL queries and comfortable modifying more complex ones
• Operations savvy mindset, with an ability to identify and eliminate process friction while building scalable processes
• Excel at written communication skills, with a passion to interact with users of varied technical backgrounds clearly and empathetically

Nice to haves:

• Payments domain knowledge, including hands-on experience with card readers and POS applications
• Past experience in full-stack software development. Experience with Android mobile development preferred
• Willingness to travel for site visits, pilot deployments, and complex escalations

About the role:

The Growth Marketing team is core to all marketing campaigns at Samsara. As a Sr. Growth Marketing Manager I for New Products, you’ll design and run programs that generate and accelerate demand for our newest offerings across both prospects and customers, partnering closely with Sales, PMM, Customer Success, and Digital teams to deliver high-quality, measurable outcomes.

You’ll join an entrepreneurial team operating with high ownership, fast iteration, and visible impact. You’ll help lay the foundations (process, instrumentation, and learnings) that unlock future team growth in scope and scale. 

This role is based in the US OR Canada. 

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best. 

In this role, you will: 

• Own the demand generation strategy for new offerings and support the business in hitting key commercial milestones.
• Drive pipeline and revenue by designing and launching multi-channel campaigns across email, webinars, direct mail and more, with clear hypotheses and measurable outcomes.
• Partner with Sales, PMM, Customer Success, and channel owners to plan and execute integrated motions across the customer lifecycle.
• Pilot and scale new motions/channels to unlock efficient growth, using insights from data analysis to inform our experimentation strategy.
• Define test plans, instrumentation, and reporting cadences to create best-in-class prospect and customer experiences
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

Minimum requirements for the role:

• 5+ years in demand generation, growth marketing, or related B2B marketing roles.
• Experienced at leveraging AI and data analysis to optimize campaigns, build agentic workflows, and boost productivity.
• Proven track record in building multi-channel programs that drive qualified pipeline and revenue.
• Proficiency with marketing automation and CRM (Marketo or equivalent; Salesforce).
• Strong analytical rigor; skilled at experiment design, interpreting results, and turning insights into action.
• Excellent stakeholder management and executive-level communication.
• High ownership, bias to action, and accountability in fast-moving environments.
• BS/BA degree or equivalent experience.

An ideal candidate also:

• Blends analytical depth with creative execution; expert in B2B tech marketing and growth levers.
• Hands-on experience with SQL and/or Python (or equivalent) for analysis and experimentation.
• Background in management consulting, analytics, or similar problem-solving roles.
• Strong writing skills with experience creating content for emails, webinars, webpages, or blogs.
• Thrives in 0→1 environments; comfortable operating in a startup-within-an-enterprise context.
• Experience with Databricks (or similar data platforms) and advanced Salesforce usage.

About the role:

Samsara is seeking a high-impact enterprise seller to bring our newest product lines to market at scale (Asset Tags, Fleet Apps, Multi-cam). This is a strategic overlay role working in partnership with our most senior Account Executives (AEs) across Select & Strategic accounts. You will lead the charge in scaling early-stage products, influencing GTM, and defining budget strategies within some of our largest customers.

About the Team

This emerging team will report into a Regional Sales Director (RSD) and consist of specialist sellers aligned by segment and product. AEs on the team are charged with the growth of one of two product focuses to start (Asset Tags or Fleet Apps), and will be incentivized on growth targets across a single AVP org. Sellers will drive growth through strategic, high-value deal execution; establishing the business case for emerging products at flagship reference customers; and cross-functionally partnering to establish the infrastructure and resources for other AEs across the segment to be successful.

This is a remote position open to candidates residing in the United States.

You should apply if: 

• You want to impact the industries that run our world: Your efforts will result in real-world impact – helping to keep the lights on, get food into grocery stores, and most importantly, ensure workers return home safely.
• You have an innate curiosity about how businesses work: One day you’ll meet with someone in waste management and the next you may be learning about the inner workings of a food distribution center. Our top sales team members seek to learn the ins and outs of the businesses they support in order to make a larger impact. 
• You build genuine relationships with your customers: The industries we serve have relied on pen-and-paper solutions for years and haven’t been met with the type of technology we offer. Our customer's value earned trust and human relationships built over time.
• You want to be with the best: Samsara’s high-performance culture means you’ll be surrounded by the best and challenged to go farther than you have before. 
• You are a team player: At Samsara, sales is a team sport. We help each other out by sharing best practices and focusing on winning as a team.

In this role, you will: 

• Co-develop an emerging product pipeline with AEs across major accounts
• Drive pilot strategy and success metrics for early adoption
• Own executive-level discovery and storytelling for emerging SKUs
• Partner with GTM and Product to feed back insights and shape roadmap
• Build frameworks, assets, and insights that scale across the sales org
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Minimum requirements for the role:

• 5+ years in complex, full-cycle enterprise sales
• Proven track record of consistent quota over-achievement in complex accounts and $500k+ ARR transactions
• Demonstrated success with 6- and 7-figure deals
• Clear, confident communicator with strong customer instincts
• Demonstrated entrepreneurial spirit and ability to lead through influence

An ideal candidate also has:

• Overlay or new product launch experience
• Experience working with Product and Marketing to influence GTM strategy
• Ability to operate in strategic partnership with senior AEs and account teams
• Comfort in presenting to and influencing C-suite executives

Navan is looking for a strategic, high-energy Senior Manager of Investor Relations to serve as the right hand to the Vice President of IR. This is a critical role within the IR team, designed for a candidate who excels at high-level execution with the opportunity for growth longer term.

Your focus will be on building the infrastructure, refining the narrative, and ensuring the IR engine runs flawlessly. As you master the Navan business model and the public market landscape, you will have the opportunity to take on increased autonomy over time.

What You'll Do

Execution & Narrative Support

• Draft & Refine: Partner with the VP of IR and CFO to draft earnings scripts, press releases, and investor presentations, helping ensure our narrative is consistent and compelling.
• Q&A Preparation: Build quarterly earnings Q&A prep materials for executive leadership, ensuring they are equipped for every possible question from the Street.
• Event Management: Own the logistics and content preparation for non-deal roadshows, investor conferences, and site visits.

Analysis & Market Intelligence

• Eyes on the Street: Monitor sell-side research, peer earnings, and market sentiment. You will synthesize this data into concise briefings for the C-suite.
• Model Management: Maintain the internal consensus model and track valuation trends across our peer group to ensure we stay ahead of the constantly evolving environment.
• AI Integration: Identify and pilot AI tools to automate routine IR tasks—such as transcript analysis and shareholder targeting—to keep the team lean and efficient.

Cross-Functional Partnership

• Internal Liaison: Act as a bridge between IR and the Legal, Finance, and Marketing teams to ensure all public-facing data is accurate and compliant with SEC regulations.
• Infrastructure Building: Manage and optimize our IR "tech stack" (CRM, IR website, and targeting databases) to ensure we are data-driven in our outreach.

What We’re Looking For

• Bachelor's degree in Accounting, Finance, or a similar field.
• The Experience: 8+ years in finance, with a strong background in IR, Investment Banking, or Equity Research. You’ve seen "what good looks like" in a public company environment.
• The "Doer" Mindset: You are a proactive self-starter who doesn't mind the "nitty-gritty"—from updating a spreadsheet to drafting a high-level board deck.
• Strategic Potential: While this is an execution-heavy role today, you possess the business acumen and maturity to eventually grow within function.
• Technical Fluency: A strong command of financial statements and the ability to partner closely with our FP&A team.
• Communication: Exceptional writing skills and the poise to interact confidently with senior executives and external analysts.

About the Team

The DaaS Engagement Management team sits at the center of Snorkel AI’s Data-as-a-Service business, partnering with leading AI labs and enterprises to deliver high-quality datasets that power frontier AI systems, and reports into the GM of the business.

The team is responsible for driving customer adoption, consumption, and expansion, working closely with Sales, Delivery, Product, and Engineering. This function is a critical driver of revenue realization and net revenue retention (NRR) for the DaaS business.

About the Role

As the Head of Engagement Management, DaaS, you will lead and scale the Engagement Management function, owning customer outcomes, consumption, and revenue realization across the DaaS business.

You will be responsible for building and managing a high-performing team of Engagement Managers, setting strategy, defining operating rhythms, and ensuring the team is focused on the highest-impact customer opportunities.

You will partner closely with Sales leadership, Product, and Delivery to drive expansion, improve customer retention, and maximize revenue from existing accounts.

This role blends team leadership, customer success strategy, and commercial ownership—you are accountable for both the success of your team and the overall growth and health of the DaaS customer base.

About You

You are a strong operator and people leader with a track record of building and scaling customer-facing teams in high-growth environments. You bring a balance of strategic thinking and execution, and are comfortable owning both customer outcomes and revenue performance.

You thrive in ambiguity, are highly collaborative, and have experience working cross-functionally to drive both customer success and business growth. You are motivated by building durable customer relationships and scalable systems that drive long-term impact.

Responsibilities

• Build, lead, and develop the Engagement Management team, including hiring, coaching, and performance management
• Define and execute the Engagement Management strategy, aligning team priorities to business goals (consumption, NRR, expansion)
• Own overall customer consumption, adoption, and revenue realization across DaaS accounts
• Partner with Sales leadership to drive expansion strategy and execution across key accounts
• Establish operating cadence, metrics, and reporting to track account health, usage, and revenue performance
• Ensure the team is focused on highest-value accounts and opportunities, prioritizing impact and growth
• Build and scale repeatable playbooks and motions for driving consumption, successful pilot-to-production handoffs and expansion
• Oversee customer engagements across lifecycle, ensuring strong delivery, stakeholder alignment, and long-term partnership health
• Act as a senior escalation point for customer issues and drive cross-functional resolution with Product, Delivery, and Engineering
• Develop deep relationships with senior and executive stakeholders across strategic accounts

Requirements

• 8+ years of experience in customer success, account management, consulting, or similar roles in a technical or data-driven environment
• 3+ years of experience leading and scaling customer-facing teams
• Proven track record of driving customer adoption, consumption, and expansion at scale
• Experience partnering closely with Sales leadership in a shared ownership model of revenue growth
• Experience leading teams in consumption-based or usage-based business models; 
• Experience driving net revenue retention (NRR) and expansion metrics at scale
• Strong leadership and organizational skills, with the ability to set strategy and execute through teams
• Experience building processes, playbooks, and operating rhythms in high-growth environments
• Excellent communication skills, including executive-level stakeholder management
• Technical aptitude in data, AI/ML, or related domains
• Ability to operate in fast-paced, ambiguous environments
• Willingness to travel up to 20%

Bonus points for:

• Background in AI/ML, data infrastructure, or data services businesses
• Experience working in high-growth or early-stage environments building functions from the ground up

About the Team

The Data-as-a-Service Engagement Management team sits at the center of Snorkel AI’s DssS business, partnering with leading AI labs and enterprises to deliver high-quality datasets that power frontier AI systems, and reports into the GM of the business. The team is responsible for driving customer adoption, consumption, and expansion, working closely with Sales, Delivery, Product, and Engineering. 

About the Role

As an Engagement Manager, DaaS, you will own customer outcomes and revenue realization across your accounts. You are responsible for driving consumption of DaaS offerings and ensuring booked revenue is recognized. You will serve as the primary point of contact for enterprise customers, building strong relationships and guiding them from pilot through production. In close partnership with Account Executives, you will drive expansion and long-term account growth. This role blends customer success, commercial partnership, and delivery oversight—you are accountable for both successful delivery and sustained customer value.

About You

You are a customer-focused operator with strong ownership over outcomes. You’re comfortable managing complex accounts, navigating ambiguity, and working cross-functionally to drive both customer success and business growth. You bring experience working with enterprise customers in technical or data-driven environments and are motivated by building long-term, high-impact partnerships.

Responsibilities

• Own post-sale customer outcomes, including adoption, consumption, and revenue realization across assigned DaaS accounts
• Drive ongoing consumption of contracted datasets, ensuring bookings are converted into recognized revenue
• Build deep, multi-threaded relationships across customer organizations, including technical, operational, and executive stakeholders
• Partner closely with Account Executives to identify, shape, and progress expansion opportunities
• Lead customer engagements from project kick-off through ongoing production, ensuring alignment on goals, timelines, and success criteria
• Manage delivery of complex datasets with the Delivery team, meeting quality, scope, and SLA expectations while proactively identifying risks
• Communicate value delivered, usage trends, and growth opportunities to both technical and non-technical audiences
• Act as the voice of the customer internally, collaborating with Delivery, Product, and Engineering to resolve issues and improve processes
• Develop a strong understanding of customer workflows and data consumption patterns to proactively identify opportunities for increased adoption and expanded use cases

Requirements

• 5+ years of experience in customer success, account management, consulting, or a related post-sales role in a technical or data-driven environment
• Excellent track record of managing enterprise accounts and driving customer adoption, consumption, and expansion
• Experience partnering closely with Sales or Account Executives in a shared ownership model of account growth
• Strong ability to manage complex delivery programs while maintaining focus on customer outcomes and business impact
• Excellent communication and interpersonal skills, with the ability to engage both technical and non-technical stakeholders
• Technical aptitude in data, AI/ML, or related domains
• Ability to navigate ambiguity, solve problems proactively, and operate effectively in a fast-paced environment
• Familiarity with usage-based or consumption-driven business models
• Willingness to travel up to 20% based on customer needs

Bonus points for:

• Experience working with AI/ML workflows, data annotation, or data infrastructure
• Experience driving net revenue retention (NRR) or expansion metrics in enterprise accounts

All offers include equity in the form of employee stock options. Our compensation ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

ABOUT THIS JOB

As a Principal Engineer at Opaque Systems, you will play a critical role in shaping the architecture and driving the technical direction of the core OPAQUE platform, with a focus on the confidential computing infrastructure. You’ll collaborate closely with cross-functional teams to design, develop, and scale solutions for confidential AI. This is an opportunity to solve complex technical challenges while making a significant impact on the development of next-generation technologies.

Key Responsibilities

• Lead the design, architecture, and implementation of core software components for Opaque’s confidential computing platform
• Design, implement, and maintain end-to-end attestation services and infrastructure
• Lead integration of TEE technologies (CNCF CoCo, hyperscaler CC offerings) with OPAQUE's platform
• Design and operate multi-cloud CC deployments at the Kubernetes platform layer — runtime classes, TEE node pools, custom admission controllers, and service mesh security for confidential workloads
• Define and enforce cryptographic standards: key derivation, signing schemes, secure channel establishment, and secrets management within TEE boundaries
• Drive code quality and security review standards across the security engineering team — review at the correctness and side-channel level, not just design
• Collaborate with product, engineering, and AI teams to deliver scalable, high-performance, and secure solutions.
• Drive technical excellence across the engineering team, setting best practices for coding, architecture, testing, and deployment.
• Mentor and guide junior engineers, fostering a culture of continuous improvement and technical innovation.
• Work closely with stakeholders to define technical requirements and ensure alignment with business objectives.
• Optimize system performance, scalability, and fault tolerance while ensuring the security and privacy of data in all phases of computation.
• Stay ahead of industry trends and advancements in confidential AI and confidential computing
• Act as a key decision-maker in technical strategies, contributing to both tactical and strategic goals.

Qualifications

• 10+ years of software engineering experience, with a focus on distributed systems, cloud computing, or security.
• Deep hands-on experience in confidential computing / TEE technologies (e.g., CNCF CoCo)
• Fluency in attestation protocols: attestation quote generation and verification, RATS (RFC 9334), EAT/EAR standards
• Systems programming at production scale in Go and/or Rust; kernel modules, ioctl interfaces, or TEE SDK integration code a strong plus
• Cloud-native platform depth — Kubernetes operators, custom admission controllers, runtime classes, and TEE workload orchestration across multiple clouds
• Cryptographic engineering fundamentals: key hierarchies, AEAD schemes, digital signatures, and the ability to reason about threat models at the hardware boundary
• Expertise in system architecture and design, with a strong understanding of scalability, fault tolerance, and performance optimization.
• Proven track record of delivering large-scale, high-performance, and secure software systems.
• Strong communication skills, with the ability to collaborate effectively across technical and non-technical teams.
• Bonus: Track record of open-source contribution or standards engagement: CNCF CoCo, Project Oak, IETF RATS, or equivalent

The word ‘credit’ is derived from the latin verb meaning, “one believes”. Underwriting is not merely a science of risk scoring and algorithms, but also an art of unearthing hidden variables, and of subtle pattern recognition; bridging the gap between that of real and perceived risk. The established lending frameworks shun the intrepid entrepreneur, deeming them too risky, and lacking certain credibility. Fortunate for them, Mercury provides banking* for these ambitious startups, and they are in need of believers. 

As a Senior Credit Underwriter, you will be joining a team of lending experts with experience spanning unsecured cards to secured commercial credit. You will help shape our Working Capital loan product designed for eCommerce, software and managed services companies with a vision to extend to all small businesses. You will work directly with prospective borrowers to assess creditworthiness and structure creative lending solutions to support their growth. You will also partner with sales and product teams to innovate the go to market process, underwriting, and portfolio management needs of the rapidly scaling loan program. 

*Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC.

_____________________________________________________________________________________

As part of the journey, we would expect you to: 

• Underwrite loan application independently: Analyze quantitative and qualitative data across ecommerce, SaaS, and SMB borrowers. Structure, price, and propose loan terms that balance repayment capacity and Mercury’s risk posture.
• Own the customer-facing deal motion: Lead diligence calls with prospective borrowers, co-pilot active negotiations with AEs, provide real-time eligibility and structuring guidance, and support the sales team on complex or competitive applications from first touch through close.
• Monitor portfolio health: Support ongoing covenant monitoring, delinquency tracking, and portfolio review processes. Contribute to monthly portfolio reviews with early warning signal identification.
• Contribute to credit standards: Support drafting and refinement of underwriting guidelines, risk rating frameworks, and policy documentation.
• Work cross-functionally: Partner with Sales, Product, Engineering, and Data Science to improve the underwriting process, customer experience, and credit infrastructure.

What we are looking for:

• 5+ years of credit or underwriting experience in Fintech, SMB, or commercial lending, with meaningful customer-facing experience
• Strong credit fundamentals: financial statement analysis, risk rating, cash flow assessment, and identification of structural mitigants across diverse business models.
• Direct deal experience: has been in the room with customers during negotiations, underwriting calls, and structuring conversations — not just behind the analysis.
• Builder mindset: comfortable operating in a high-growth environment where process, tooling, and infrastructure are still being defined. 
• Cross-functional fluency: experience working alongside Sales, Legal, Product, and Engineering. Able to translate credit requirements into language that lands across teams.
• Exposure to regulated lending or institutional credit frameworks is a plus. Familiarity with credit file standards, lending policy documentation, and examination-ready governance practices is helpful as Mercury approaches bank charter, not a hard requirement.

The total rewards package at Mercury includes base salary, equity (stock options), and benefits.

Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.

Our target new hire base salary ranges for this role are the following:

• US employees located in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $142,900 - $160,700
• US employees located outside of New York City, Los Angeles, Seattle or the San Francisco Bay Area: $128,600 - $144,600
• Canadian employees (any location): CAD $135,000 - $151,900

Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 22, 2024.

[Please see the independent bias audit report covering our use of Covey for more information.] 

#LI-AR1

We’re looking for a AI Solutions Architect to drive our customer-facing chatbot and AI agent experience at Mercury. In this role, you will be pivotal in helping define the strategy for creating the optimal customer experience when interacting with AI agents. You will implement this vision through targeted configuration of workflows and automations, regular reviews of bot performance and quality coaching. 

You’ll sit at the intersection of customer experience, automation quality, and operational efficiency, partnering closely with Customer Support Strategy and Ops, Engineering, Product and external vendors to ensure the bot delivers a high-quality, safe, and trustworthy experience at scale.

Along with the bot-focused work, you will be instrumental in defining the AI strategy within the CS org, creating best practices and supporting peers across CS in investigating AI solutions to maximise efficiency within the team.

Key Responsibilities

1. Strategy driver: Partner with CS and Product leadership to define the strategy and roadmap for our chatbot and email AI agents to contribute to company OKRs
2. Architect and optimize AI agent workflows and procedures: Design simple, reliable conversation workflows and automations so our chatbot asks the right questions, clarifies common customer needs, and responds with accurate information, appropriately escalating to live support when needed.
3. Quality reviews, analytics and bot coaching: Conduct regular reviews of bot conversations and high-level report analysis to identify trends, areas of opportunity and potential risk within the chatbot.
4. Cross-collaboration to improve resolution rate and quality: Work with partners in Engineering, Product and CS Strategy and Ops to maximize the types of interactions the chatbot can support and resolve - connecting new data sources or systems on the backend to give the bot greater scope, implementing new workflows that use this data to solve new customers requests without live support intervention.
5. Optimize the AI Agent experience across all channels: Expand upon the types of interactions and experiences that qualify for the email AI agent and other asynchronous channels. 
6. Compliance and security: Ensure Mercury’s high standards for security and compliance are woven into the foundations of our AI-assisted CS strategy
7. AI vendor relationship owner: Own the relationship with AI vendors for CS solutions, including Intercom. Raising issues, requesting fixes, staying on top of product releases and coordinating changes that impact CS operations
8. Scoping of internal agent co-pilot: Drive efforts to assess and implement agent assist AI tools to maximise agent efficiency
9. Evaluation of AI tooling for CS partners: Support other teams, such as Learning and Development and QA in evaluating how other tools’ AI offerings can increase efficiency across CS.

What You Bring to the Table

• 1–3 years of experience in configuration of customer-facing AI agent/chatbot (e.g., Fin by Intercom, Ada, Zendesk AI)
• 5+ years of experience in customer support backend operations or CS systems administration
• Systems thinker and problem solver, with experience in testing new solutions and change management for CS teams
• Strong technical acumen, with the ability to understand and communicate technical concepts to both technical and non-technical audiences
• Analytical thinking: ability to interpret data quickly and translate it into actionable decisions
• Cross-collaboration: works effectively with cross-functional partners across Engineering, Product, Compliance, Core Customer Support
• Stakeholder communication: delivers clear, concise updates to stakeholders at all levels
• Adaptability and a growth mindset, thriving in a fast-paced, ever-evolving environment
• Proven ability to work cross-functionally, particularly with technical teams like Engineering, Product, and Security

The Ideal Candidate Will Also Have

• An interest in software development or engineering, enabling deeper technical conversations with our engineering teams
• Experience with core customer support platforms such as Zendesk, Guru, MaestroQA/Rippit
• Proficiency in SQL and familiarity with navigating data tables
• Experience supporting remote or distributed workforce models

The total rewards package at Mercury includes base salary, equity (stock options), and benefits.

Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.

Our target new hire base salary ranges for this role are the following:

• US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $143,400 - $168,700 USD
• US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $129,100 - $151,800 USD
• Canadian employees (any location): CAD $130,500 - $153,500

Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 22, 2024.

[Please see the independent bias audit report covering our use of Covey for more information.] 

#LI-CJ1

As an Enterprise Specialist on the Product Support team, you'll have the exciting opportunity to partner with the Enterprise Support Manager to help define and elevate our Enterprise Support function. This team will be responsible for crafting what exceptional support looks like for Figma's top customers. You will be delivering the kind of experiences that build trust throughout the Figma community, from customers to key internal partners, such as Sales, Product, and Engineering.

We're looking for a technical support expert experienced in working with enterprise-level customers with an ability to understand and help with their unique needs. You will diagnose issues, determine solutions, and anticipate customer impact, serving as a customer advocate while working cross functionally to deliver an exceptional experience.

This is a full time role that can be held from one of our US hubs or remotely in the United States.

What you’ll do at Figma:

• Develop expertise of Figma's products and the journey of our customers, from Product Designers to Account Administrators, to accurately diagnose sophisticated inquiries
• Interact with Figma customers daily via email, taking ownership over cases from start to resolution
• Partner closely with Sales teams to guide large scale organizations through complex workspace configurations, acting quickly to address technical issues and ensuring successful account setup
• Operate as the voice of the customer, capturing both product and process gaps in the experience and presenting data-backed cases for new feature development and process automation
• Act as designated point of contact for high-risk escalations and issues, proactively engaging the appropriate partners, and owning communication through to solution
• Identify trends and communicate insights to our Product and Engineering teams to advocate for bug fixes, process improvements, and feature enhancements
• Engage in pilot programs and experimentation to identify efficient approaches for delivering fast and personalized interactions to meet performance expectations and customer commitments
• Recommend foundational tooling and processes in partnership with our Product Support Operations teams to ensure we are set up to scale

Team & Mission

The Measurement Products team helps advertisers measure the incremental impact of their Pinterest campaigns and make informed investment decisions. We own and operate core measurement products including Pinterest Conversion Lift (PCL) Studies and Brand Lift Studies.

We build the platform these products run on and are evolving it into our next‑gen Measurement Hub, an extensible platform that enables faster product iteration, onboarding of new study types, and deeper integration with Pinterest’s enterprise data and experimentation systems. Our mission is to measure true incremental impact and translate it into actionable insights for advertisers and partners.

Role Summary

We’re seeking a Staff Engineer to lead the architecture and technical direction of the measurement platform behind how advertisers understand the impact of their investment on Pinterest. You’ll drive end‑to‑end platform evolution (pipelines, services, correctness, reliability), partner closely with Product and Data Science, and raise the bar on rigor, trust, and operational excellence in ads measurement.

What you’ll do: 

• Own end‑to‑end architecture and delivery of features for lift measurement products, from design and implementation through rollout and ongoing reliability.
• Design, build, and optimize large‑scale data pipelines that power study setup, experiment execution, and results computation.
• Drive AI enablement across the team by building the supporting tooling and processes (CI checks, test strategy, templates), coaching engineers, and ensuring adoption results in sustained improvements to delivery speed and system quality.
• Translate measurement methodology into production systems: partner with Data Science to operationalize study design requirements into pipelines, services, tooling, and guardrails.
• Build “rigor by default” mechanisms: automated data validation, randomization/holdout integrity checks, imbalance diagnostics, and continuous verification/backtesting.
• Raise the bar on data quality and trust: define SLAs, build monitoring and anomaly detection, and lead root‑cause analysis for pipeline and study issues.
• Mentor and up level engineers, driving strong technical execution and cross‑functional collaboration.

What we’re looking for:

• BS+ in Computer Science (or related field) or equivalent practical experience.
• 8+ years of professional software engineering experience, with a focus on data‑intensive systems.
• Strong proficiency building and operating large‑scale data pipelines (batch and/or streaming) using Java/Scala/Kotlin or Python, plus SQL.
• Experience designing reliable services and APIs, with solid foundations in distributed systems, data modeling, and performance optimization.
• Demonstrated ability to transform a team’s engineering workflow using AI—from pilot to broad adoption—through tooling, enablement, and change leadership, with clear metrics (cycle time, defect rate, on-call load, incident rate).
• Experience in AdTech and measurement products (e.g., conversion lift, brand lift) or adjacent experimentation/analytics platforms.
• Working knowledge of experimentation and causal measurement fundamentals (randomization, holdouts, confounders, significance, power).
• Practical experience with backtesting, controlled rollouts, and continuous verification for correctness in measurement/analytics systems.
• Demonstrated ability to lead large cross‑functional initiatives, drive alignment, and deliver measurable impact through technical leadership.

In-Office Requirement Statement:

• We recognize that the ideal environment for work is situational and may differ across departments. What this looks like day-to-day can vary based on the needs of each organization or role

Relocation Statement:

• This position is not eligible for relocation assistance. Visit our PinFlex page to learn more about our working model.

#LI-REMOTE

#LI-KK6

The Role

What You'll Own

• ABM strategy and programs. You'll define the account-based approach for this segment—target account selection, buying committee mapping, personalized campaigns, and the sequencing that moves multi-stakeholder deals through a longer cycle. You'll test, learn, and build the playbook as you go.
• Pipeline contribution. You're accountable for what this segment produces: SQLs, opportunity value, conversion rates, pipeline velocity. You know what the numbers are telling you and what to adjust when they're not moving.
• Sales alignment. You'll be in pipeline reviews, contributing to account plans, and making sure marketing programs are coordinated with where sales is focused. One unified motion, not two separate ones.
• Partner-sourced pipeline. Working closely with the Partner Marketing and Events Lead, you'll help turn partner relationships into a source of qualified leads for strategic accounts, coordinating on referral programs and ensuring partner-generated opportunities are tracked, nurtured, and converted with the same rigor as any other channel.
• Campaign execution. Working with shared specialists across lifecycle, paid media, content, and marketing ops, you'll design and run full-funnel programs that reach strategic account buyers via paid channels, events, outbound sequences, and direct engagement.

What Success Looks Like in Year 1

• A clear ABM strategy for strategic accounts. 
• Targeted programs running against priority accounts. 
• Partner-sourced leads flowing into the pipeline alongside ABM-generated opportunities.
• Growing, measurable pipeline contribution from the segment. 
• A tight, trusted working relationship with sales.

About You

The Role

What You'll Own

• ABM strategy and programs. You'll define the account-based approach for this segment—target account selection, buying committee mapping, personalized campaigns, and the sequencing that moves multi-stakeholder deals through a longer cycle. You'll test, learn, and build the playbook as you go.
• Pipeline contribution. You're accountable for what this segment produces: SQLs, opportunity value, conversion rates, pipeline velocity. You know what the numbers are telling you and what to adjust when they're not moving.
• Sales alignment. You'll be in pipeline reviews, contributing to account plans, and making sure marketing programs are coordinated with where sales is focused. One unified motion, not two separate ones.
• Partner-sourced pipeline. Working closely with the Partner Marketing and Events Lead, you'll help turn partner relationships into a source of qualified leads for strategic accounts, coordinating on referral programs and ensuring partner-generated opportunities are tracked, nurtured, and converted with the same rigor as any other channel.
• Campaign execution. Working with shared specialists across lifecycle, paid media, content, and marketing ops, you'll design and run full-funnel programs that reach strategic account buyers via paid channels, events, outbound sequences, and direct engagement.

What Success Looks Like in Year 1

• A clear ABM strategy for strategic accounts. 
• Targeted programs running against priority accounts. 
• Partner-sourced leads flowing into the pipeline alongside ABM-generated opportunities.
• Growing, measurable pipeline contribution from the segment. 
• A tight, trusted working relationship with sales.

About You

As a Lead Business Systems Analyst on the Revenue Tech & Innovation team, you will serve as a strategic leader across Pinterest’s sales systems landscape, driving scalable process, workflow, and systems solutions that enable the business to grow efficiently. You will own a portfolio of process areas and technology capabilities across Salesforce and adjacent sales technologies, and partner closely with cross-functional stakeholders to define roadmaps, solve complex business challenges, and improve seller productivity globally.

This role is well suited for someone who thrives in ambiguity, brings strong judgment to complex business and technical decisions, and can independently translate strategy into execution. You will lead large, high-impact initiatives from problem definition through rollout, while setting a high bar for solution quality, extensibility, and operational effectiveness. You will also help shape how Pinterest evaluates and adopts emerging capabilities, including AI, across the sales tech stack.

What you’ll do:

• Lead complex, global business systems initiatives across Salesforce and related sales technologies such as Highspot, Gong, and Sales Navigator, from discovery and process design through testing, deployment, and adoption.
• Own a portfolio of sales process areas and technology capabilities, identifying opportunities to improve workflow efficiency, scalability, and business impact.
• Partner with Sales, Sales Operations, Revenue Operations, IT, Product, and other cross-functional stakeholders to define priorities, align on tradeoffs, and deliver solutions that support strategic business objectives.
• Develop and drive 12–18 month execution roadmaps for your process area or technology domain, translating strategic priorities into actionable projects, milestones, and success measures.
• Analyze complex and ambiguous business problems, evaluate operational and systems data, and recommend scalable solutions that balance immediate business needs with long-term maintainability.
• Design high-quality process and workflow solutions that can serve as a model for extensibility, efficiency, and strong user experience.
• Build frameworks, documentation, and operating mechanisms that enable effective execution across cross-functional teams and improve delivery quality at scale.
• Identify and assess emerging AI capabilities across the sales tech stack; prioritize high-impact use cases, lead pilots, and drive adoption through stakeholder partnership, enablement, and measurement of business outcomes.
• Facilitate discussions and decision-making across stakeholders to resolve project, operational, or systems issues with minimal oversight.
• Monitor project and program outcomes through clear metrics and milestones, incorporating feedback loops to continuously improve solutions and adoption.
• Partner with external vendors, as needed, to evaluate performance, support accountability, and help inform ongoing systems strategy and investment decisions.
• Act as a trusted thought partner and subject matter leader, guiding others and raising the bar for business systems analysis, process design, and execution excellence.
• Identify opportunities to apply AI across sales systems and workflows to reduce manual work, improve data quality, and increase seller productivity.
• Partner with business and technical stakeholders to evaluate, pilot, and scale AI-enabled capabilities across Salesforce and the broader sales tech stack.
• Define success metrics for AI use cases, monitor adoption and business impact, and iterate based on user feedback, performance data, and operational outcomes.
• Establish best practices and governance for AI-enabled workflows, including change management, user enablement, and responsible adoption.

What we’re looking for:

• 10+ years of experience in business systems analysis, sales systems, revenue technology, or a related field, with a track record of driving operational scale through systems and process improvements.
• Demonstrated experience leading large-scale, highly complex initiatives that require deep analysis, sound judgment, and strong cross-functional execution.
• Experience owning a functional domain, process portfolio, or technology capability and translating business strategy into roadmaps, projects, and measurable outcomes.
• Strong expertise in requirements gathering, process/workflow design, systems analysis, testing, implementation, and change management.
• 6+ years of hands-on experience with Salesforce or a comparable CRM platform; strong familiarity with sales workflows and broader go-to-market systems preferred.
• Experience identifying, prioritizing, and implementing AI-enabled use cases in the sales tech ecosystem, including pilot design, stakeholder alignment, change management, and measurement of business impact.
• Strong analytical and problem-solving skills, including the ability to evaluate variable inputs, navigate ambiguity, and recommend practical, scalable solutions.
• Proven ability to influence prioritization, sequencing, scoping, and tradeoff decisions across cross-functional stakeholders and leaders.
• Excellent communication skills, including the ability to synthesize complex information, drive alignment, and communicate clearly with technical and non-technical audiences.
• Strong project and program leadership skills, including experience building execution plans, defining success metrics, and managing delivery across multiple workstreams.
• A high degree of independence, paired with the ability to guide, support, and elevate others through strong partnership and leadership.
• A thoughtful, user-centric mindset and a passion for building solutions that improve internal workflows and business outcomes.
• Experience identifying, evaluating, and implementing AI-driven use cases in business systems, sales operations, or go-to-market workflows.
• Ability to assess AI solutions pragmatically, including business value, workflow fit, scalability, data dependencies, and adoption risks.
• Experience partnering with cross-functional stakeholders to pilot AI capabilities, drive change management, and measure impact through clear operational and business metrics.
• Salesforce Administrator Certification preferred; Salesforce Advanced Administrator and/or Salesforce Developer certifications are a plus.

Relocation Statement:

• This position is not eligible for relocation assistance. Visit our PinFlex page to learn more about our working model.

In-Office Requirement Statement

• We let the type of work you do guide the collaboration style. That means we're not always working in an office, but we continue to gather for key moments of collaboration and connection.
• This role will need to be in the office for in-person collaboration 1-2 times/month and therefore needs to be in a commutable distance from the SF or NY office. 

#LI-HYBRID

#LI-SH2

As a Business Systems Analyst II on the Revenue Tech & Innovation team, you will help scale the sales organization through effective systems, workflows, and operational improvements. In this role, you will independently contribute to core technology focus areas with minimal day-to-day guidance, partnering with cross-functional stakeholders to scope, design, test, and roll out system enhancements that improve seller productivity and operational efficiency.

You will work on business and technical problems of moderate scope and ambiguity, applying strong analytical thinking, sound judgment, and a customer-focused mindset to deliver practical, scalable solutions across Salesforce and the broader sales technology ecosystem.

What you’ll do:

• Gather requirements, analyze business needs, design solutions, support testing, and drive rollout of system projects and enhancements across Salesforce and other sales tools such as Highspot, Gong, and LinkedIn Sales Navigator
• Contribute to projects that improve seller workflows, streamline internal operations, and increase efficiency across the sales organization, with AI tooling capabilities at the forefront of all projects
• Work with stakeholders to understand operational pain points, evaluate tradeoffs, and recommend system or process improvements based on data and business context
• Support the identification, prioritization, and rollout of AI-driven use cases across the sales tech stack to improve seller productivity
• Partner with cross-functional teams to pilot new capabilities, collect feedback, iterate on solutions, and support change management and adoption
• Ensure solutions align to existing standards, architecture, and business processes while maintaining a high bar for quality and usability
• Communicate project updates, risks, dependencies, and changes in scope to stakeholders to maintain transparency and alignment
• Take ownership of assigned projects and deliverables, working mostly independently while seeking input at key decision points when needed
• Contribute to recurring stakeholder updates, reporting, and presentations that communicate progress, outcomes, and opportunities
• Identify and evaluate AI opportunities across Salesforce and adjacent sales tools, prioritizing use cases that improve seller productivity and operational efficiency.
• Partner with cross-functional stakeholders to pilot AI-enabled capabilities, gather user feedback, and iterate on solutions to support scalable adoption.
• Apply AI tools and insights to business analysis, process design, and documentation in order to improve solution quality and speed of execution.
• Support enablement and change management for AI-driven workflow changes by documenting best practices and helping teams adopt new capabilities effectively.

What we’re looking for:

• 6+ years of relevant experience improving business execution through systems enhancements, business analysis, process improvement, and operational planning
• Experience working on business or technical problems of moderate scope and ambiguity, with the ability to review data, identify root causes, and recommend effective solutions
• Experience identifying and helping roll out AI-driven use cases in a sales tech environment, including pilot support, stakeholder alignment, enablement, and adoption tracking
• Strong analytical skills and the ability to translate operational needs into clear system or workflow requirements
• 4+ years of hands-on experience with Salesforce or another CRM platform such as HubSpot
• Ability to work independently with minimal day-to-day guidance while exercising good judgment on when to escalate or seek support
• Strong cross-functional collaboration skills and the ability to build effective working relationships across business and technical teams
• Experience supporting projects from requirements through implementation, testing, deployment, and adoption
• Strong communication skills, including the ability to present recommendations, keep stakeholders informed, and drive consistent understanding across partners
• Demonstrated accountability, follow-through, and ownership of work products and outcomes in a fast-paced environment
• A thoughtful, adaptable mindset with the ability to navigate change, respond constructively to challenges, and continuously improve processes and experiences
• Experience identifying, testing, or supporting AI-driven use cases in a business systems, sales operations, or revenue technology environment.
• Familiarity with applying AI tools to analysis, workflow optimization, documentation, testing, or end-user productivity.
• Strong judgment in evaluating AI opportunities, including business value, usability, adoption, and operational considerations.
• Passion for Pinterest’s mission and a commitment to helping businesses succeed through better systems and workflows
• Salesforce Administrator Certification preferred; Bonus: Salesforce Developer Certification and Salesforce Advanced Administrator Certification

Relocation Statement:

• This position is not eligible for relocation assistance. Visit our PinFlex page to learn more about our working model.

In-Office Requirement Statement:

• We let the type of work you do guide the collaboration style. That means we're not always working in an office, but we continue to gather for key moments of collaboration and connection.
• This role will need to be in the office for in-person collaboration 1-2 times/month and therefore needs to be in a commutable distance from the SF or NY office. 

#LI-HYBRID

#LI-SH2

We're building a new capability at Pinterest: embedding AI-native engineering directly inside our business functions. The AI Solutions Engineer will partner with teams across Marketing, Finance, Sales, HR, Legal, and other functions to surface high-value automation opportunities, then design and ship the AI-powered tools that bring those opportunities to life.

This is a hands-on, mid-level software engineering role for someone who is equally comfortable reading a business process flowchart and writing production-grade Python. You'll work end-to-end — from discovery and scoping through prototyping, launch, and iteration — using the latest agentic frameworks, tool-calling patterns, and responsible AI practices.

What you'll do:

• Discover and scope AI opportunities: Partner with internal teams across corporate functions to understand their workflows, pain points, and goals, and identify high‑value AI/automation opportunities. Map and improve business processes: document current workflows, identify bottlenecks, and propose AI‑enabled changes that deliver clear business outcomes (e.g., time or cost savings, improved quality or compliance).
• Design end-to-end AI solutions: Design and implement AI‑enabled tools and workflows that integrate with existing systems and data sources, and that are intuitive for non‑technical users.
• Build and ship production-quality software: Write clean, maintainable code and tests. Use standard CI/CD and environment practices. Implement logging, monitoring, and basic guardrails so we can understand and improve performance, quality, cost, and reliability over time.
• Pilot, rollout, and drive adoption: Pilot, roll out, and drive adoption of solutions by working closely with end‑users, gathering feedback, and iterating based on real‑world usage.
• Champion for responsible AI: Ensure solutions follow privacy, security, and compliance expectations, especially when working with sensitive or regulated data.
• Build for reuse: Create and share reusable patterns, components, and documentation to make future AI/automation work faster and more consistent across teams.
• Accelerate Workflows with Generative AI and Automation: Leverage AI to accelerate execution (e.g., draft, prototype, outline), explore alternative solutions using AI (iterate, compare approaches), synthesize information with AI (summarize, distill key themes), automate repeatable work (documentation, reporting, QA checks)

What we're looking for:

We're looking for mid-level engineers who have already shipped something real with AI — and who can work as a peer with non-technical business partners, not just as an order-taker. Specifically, you bring:

• Software engineering foundation. A CS, Engineering, Data Science, or related degree (or equivalent experience), with demonstrated ability to build and operate production systems — backend services, internal tools, integrations, or data applications.
• Hands-on AI and automation delivery. You've shipped AI-powered or automation-driven solutions in a real environment. Examples include: a multi-step workflow automation, an internal tool using document understanding or intelligent routing, or an integration of an AI service (e.g., OpenAI, Anthropic, Vertex AI, Bedrock) into an existing system.
• Agentic AI literacy. You understand how modern agentic systems are constructed — the difference between local and remote agents, how MCP (Model Context Protocol) works, what Agent Skills and Hooks are for, and how A2A (Agent-to-Agent) coordination is structured. You can reason about when to use these patterns and when simpler approaches suffice.
• System design and architecture thinking. You can sketch a data flow, reason about integration points, evaluate trade-offs between approaches, and design for failure — including fallbacks, retry logic, timeouts, and human escalation paths.
• Data and security judgment. You understand data access controls, the risks of giving AI broad access to sensitive information, PII minimization, audit logging, and what responsible data handling looks like in an enterprise environment. You know to filter data before it reaches the model, not after.
• Business function acumen. You can engage credibly with stakeholders in Marketing, Finance, Sales, HR, Legal, or Operations — understanding their workflows, KPIs, and constraints well enough to scope solutions that fit their real needs.
• Clear, collaborative communication. You can explain architecture trade-offs to a Finance Manager and debug a prompt failure with an engineer in the same afternoon. You build trust by being direct about limitations, not by over-promising.
• Preferred Qualifications
  • Experience working embedded with or alongside corporate / G&A functions (Finance, Legal, HR, Marketing, Sales Operations, or similar).
  • Practical experience with agentic frameworks such as LangGraph, Claude Agent SDK, or comparable tooling
  • Familiarity with MCP server design — including building, deploying, and securing MCP-compliant tool servers.
  • Experience designing and evaluating AI outputs at scale: eval sets, sampling pipelines, human-in-the-loop review queues, or A/B testing of AI-powered features.
  • Exposure to responsible AI frameworks: data minimization, differential privacy concepts, model output auditing, or working in PII-sensitive / regulated domains.
  • Experience with RAG (Retrieval-Augmented Generation) pipelines, vector databases, or enterprise search integrations.
  • Familiarity with CI/CD for AI: prompt versioning, model version pinning, regression testing for LLM-powered features.
  • Bachelor’s/Master’s degree in a relevant field such as Computer Science or equivalent experience.
  • Demonstrated ability to use AI to improve speed and quality in your day-to-day workflow for relevant outputs.
  • Strong track record of critical evaluation and verification of AI-assisted work (e.g., testing, source-checking, data validation, peer review).
  • High integrity and ownership: you protect sensitive data, avoid over-reliance on AI, and remain accountable for final decisions and deliverables.

Relocation Statement:

• This position is not eligible for relocation assistance. Visit our PinFlex page to learn more about our working model.
  
  

In-Office Requirement Statement:

•  This role will need to be in the office for in-person collaboration 1-2 times every 6-months and therefore can be situated anywhere in the country.
  
  

#LI-REMOTE

#LI-KBF

About You and The Role 

Zipline is looking for a Fleet Commander (RPIC) to join our Flight Operations team as we expand our operations at our newest Fleet Command facility in South San Francisco. The ideal candidate for this role has a passion for aviation, attention to detail, and the ability to leverage good judgment as part of a highly motivated and dynamic team. This position is based at our Fleet Command facility in South San Francisco, CA and will play a key role in the development and success of our rapidly growing operations in the United States.

The successful candidate will be expected to meet and maintain the qualification requirements to act as Fleet Commander (RPIC) for Ziplines’s commercial drone delivery service. In this role, the Fleet Commander is responsible for safely operating a large fleet of highly autonomous aircraft beyond visual line of sight (BVLOS), all while maintaining tight adherence to established policies, procedures, and FAA-associated regulations.

Note: Duties and responsibilities will continue to evolve as operations expand and new company goals emerge.  The following reflects the most current duties and responsibilities for the Fleet Commander position.

Note: For continued employment in this position, you must successfully complete Zipline’s approved flight training program and receive a Zipline Fleet Commander (RPIC) qualification. The initial training course takes approximately 2 weeks and is conducted at our training facility near Charlotte, North Carolina. You will be compensated for attending this training and travel expenses will be covered in accordance with Zipline’s travel policy. 

*This is an on-site role based in South San Francisco, CA.

Duties / Responsibilities

• Safely execute high volume commercial flights as the responsible person in charge for all uncrewed aircraft arriving, departing, and aloft (this includes preflight planning, pre-shift briefing, ongoing weather and system checks, airspace monitoring, etc.)
• Ensure broader operational compliance with documented policies, procedures and regulatory permissions.
• Complete administrative and training tasks, qualifications, and proficiency activities quickly and/or on schedule.
• Ensure appropriate and timely response to operational downtime, fleet issues, and other abnormalities as observed. 
• Upon request, assist with audits and various aspects of operational oversight, including safety and compliance.

What You'll Bring

• Prior experience with UAS or traditional flight operations
• Sound judgment and decision making abilities in a time sensitive, safety critical environment
• Strong written and oral communication skills
• Technical problem solving abilities, innovative, and basic data fluency
• Self starter attitude, jumps in to help the team at every opportunity
• Attention to detail, both when performing hands-on work and administrative tasks
• The ability to work well in a small team environment or independently

Technical Requirements

• FAA-issued P107 remote pilot certificate
• Completion of Zipline Fleet Commander (RPIC) training
• Valid Driver’s license
• Must pass a pre-employment drug/alcohol screen and background check
• Must be eligible to work in the United States
• Must be willing to work some nights/weekends.
• Must be okay with traveling a minimum of 10% of your time (e.g. initial training, new site or product launches, etc.)

What Else You Need to Know   

The compensation range for this role is $39.50 - $48/ hour.

Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state, federal or local law or our other policies.

We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!

About You and The Role

Does working on large, integrated electro-mechanical systems—from small-scale engineering builds to full-scale production and global deployment—excite you? Do you feel driven to dive in when others say something is too difficult or impossible? Are you the “go-to” engineer when it comes to figuring out how to build and scale something that’s never been done before?

At Zipline, our work is built for the real world. Families and patients rely on us every day—there’s no room for falling short or aiming low. If you're passionate about using your engineering talent to create elegant, effective manufacturing solutions, read on.

We’re looking for a highly experienced and dynamic Senior Manufacturing Engineer to join our team. In this role, you’ll be responsible for designing and scaling multiple in-house final assembly lines for our aircraft, zips, docks, and several critical feeder sub-assemblies. You'll ensure these lines can meet growing demand—from tens of units per week to hundreds over the next three years—while continuously driving down cost and elevating product quality. If you thrive in a fast-paced environment, enjoy managing multiple new developments at once, and can quickly align teams and drive toward solutions, we’d love to hear from you.

What You'll Do:

As a Senior Manufacturing Engineer, you will play a critical role in scaling our in-house manufacturing capabilities while developing new processes to support design changes and new internal builds. You’ll apply your technical expertise to deeply understand fundamental design requirements and ensure they are consistently met in production. This role is highly cross-functional—you’ll collaborate with design engineers, supplier industrial engineers, operations program managers, quality engineers, maintenance teams, and manufacturing technicians. As the ultimate owner of your manufacturing lines, you’ll be responsible for developing and validating in-house processes, designing and modifying line layouts, and overseeing fixture and equipment design and fabrication. Your first major project will involve building a new manufacturing line—including processes and equipment—to bring in-house a complex electro-mechanical sub-assembly that feeds into our top-level assemblies.

You’re a seasoned manufacturing engineer with a track record of developing manufacturing lines from prototype and early engineering builds through to full-scale (potentially highly automated) production. You’re adept at identifying failure modes that could disrupt high-volume operations, and you proactively design solutions to detect or prevent issues before they arise. With a strong understanding of manufacturing constraints and capabilities, you offer design suggestions that are both efficient to produce and straightforward to inspect. You approach process improvement with an unbiased mindset, distinguishing between critical fixes and nice-to-haves. You raise design and process concerns with humility and foster a collaborative environment where ideas are openly shared. As a trusted technical mentor, you provide guidance and share best practices with junior team members, reviewing their work and supporting their growth.

What You'll Do  

• Develop and optimize manufacturing processes and documentation for complex electro-mechanical assemblies, from prototype builds to full-scale production.
• Lead planning, budgeting, design, procurement, & commissioning of Assembly Lines and associated facilities & equipment at Zipline for Product Builds 
• Lead process validation and verification activities, including PFMEAs, capability studies, first article inspections, and pilot builds.
• Collaborate closely with design engineers to drive design-for-manufacturability (DFM), ensuring product designs are optimized for reliable and cost-effective assembly.
• Own tooling and fixture development, from concept through fabrication, installation, and validation, to support scalable and repeatable manufacturing.
• Identify and implement continuous improvement initiatives to improve quality, reduce cycle time, and lower production costs (e.g., lean manufacturing, automation, poka-yoke).
• Troubleshoot and resolve production issues, working cross-functionally with quality, design, and maintenance teams to implement corrective and preventive actions.
• Support ramp-up of new products and manufacturing lines, coordinating cross-functional activities to ensure smooth transitions from development to production.
• Track and analyze manufacturing performance metrics, including first-pass yield, throughput, downtime, and cost of poor quality, to drive data-informed decisions.
• Provide technical mentorship to junior manufacturing engineers and technicians, sharing best practices and reviewing designs and process approaches.

What You'll Bring 

• 7+ years of experience designing and developing manufacturing lines - proven track record of scaling something from the 10s of products per month to the 1000s of products per month.
• Bachelors degree in mechanical engineering field or a related field.
• Design for Manufacturability (DFM/DFA): Strong understanding of how to influence product design for cost-effective, scalable, and reliable assembly.
• Hands-on experience working with products that combine mechanical systems, electronics, and software integration.
• Fixture and tooling design: Experience designing and validating custom fixtures, jigs, and tools to support repeatable, ergonomic, and efficient processes.
• Manufacturing process validation: Deep knowledge of PFMEA, control plans, process capability (Cp/Cpk), and statistical process control (SPC).
• Proficiency in 3D CAD Software (Siemens NX preferred)
• Proficient in writing SOPs, work instructions, and process flow documents.
• Familiar with statistical tools (e.g., Minitab, JMP, Excel) for analyzing yield, process capability, and production trends.
• MES/ERP systems: Experience with manufacturing execution systems and resource planning software to manage production data and operations.
• Skilled at identifying root causes and rapidly implementing sustainable corrective actions in a fast-paced environment.
• Proven ability to work with design, quality, supply chain, and operations teams to deliver manufacturing outcomes.
• Comfortable guiding and reviewing work of junior engineers and technicians.
• Strong written and verbal communication skills for documenting processes, presenting data, and aligning teams.
• Demonstrated ability to manage complex projects with minimal oversight—from planning through execution and sustainment.
• Worked in a super fast-paced environment that is in a constant state of evolution.

What Else You Need to Know

The starting cash range for this role is Salary range: $125,000 - $170,000.00. Please note that this is a target, starting cash range for a candidate who meets the minimum qualifications for this role. We are always open to negotiation. The final cash pay for this role will depend on a variety of factors, including a specific candidate's experience, qualifications, skills, working location, and projected impact. The total compensation package for this role may also include: equity compensation; discretionary annual or performance bonuses; sales incentives; benefits such as medical, dental and vision insurance; paid time off; and more.

Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws or our own sensibilities.

We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!

If you’d like to learn more about Zipline and our teams, feel free to check out our Instagram, one of our Reddit AMA’s, or our website!