THE COMPANY:

Juul Labs's mission is to transition the world’s billion adult smokers away from combustible cigarettes, eliminate their use, and combat underage usage of our products. We have the opportunity to address one of the world’s most intractable challenges through a commitment to exceptional quality, research, design, and innovation. Backed by leading technology investors, we are committed to the same excellence when it comes to hiring great talent.

We are a diverse team that is united by this common purpose and we are hiring the world’s best engineers, scientists, designers, product managers, operations experts, and customer service and business professionals. If the opportunity to build your career is compelling, read on for more details.

ROLE AND RESPONSIBILITIES:

A Senior Site Reliability Engineer (SRE) is expected to own the operational stability and performance of Juul’s hybrid cloud infrastructure (Nutanix, AWS/GCP). This involves leading automation efforts, architecting for reliability, and acting as the final escalation point for critical incidents to ensure the platform is scalable and efficient.

Nutanix Platform Management

• Design, deploy, and maintain enterprise-scale Nutanix AHV clusters and Prism Central for multi-cluster management
• Expert-level proficiency with Nutanix CLI (nCLI and acli) for advanced operations, troubleshooting, and automation
• Develop automation scripts using Nutanix REST APIs, Python SDK, PowerShell, and Terraform for infrastructure-as-code
• Create and manage VM templates, golden images, and standardized deployment catalogs for consistent provisioning
• Design disaster recovery solutions using Leap, Protection Domains, cross-cluster replication, and metro clustering
• Implement network micro-segmentation using Nutanix Flow and configure RBAC, encryption, and security hardening
• Lead L3 troubleshooting using advanced diagnostics, log analysis (CVM, Genesis), NCC health checks, and cluster service resolution
• Configure high availability, VM affinity rules, QoS policies, and optimize performance for mission-critical workloads
• Manage AHV networking with OVS bridges, VLANs, bonds, LACP and implement resource reservations and workload balance.
• Design, deploy, and maintain hybrid cloud infrastructure across Nutanix HCI, AWS, and GCP platforms
• Architect and implement multi-cloud solutions ensuring high availability, scalability, and disaster recovery

Cloud Platform Engineering

• Architect and deploy enterprise-scale, highly available multi-cloud solutions across AWS and GCP with multi-region/multi-account strategies
• Expert-level proficiency with AWS CLI, GCP CLI, SDK, boto3, and Python for advanced automation and infrastructure orchestration
• Design AWS Organizations and GCP Organization hierarchies with consolidated billing, IAM policies, and centralized governance
• Configure and manage AWS Systems Manager (SSM) including Session Manager, Run Command, State Manager, and Automation for centralized fleet operations
• Implement centralized logging using CloudWatch/CloudTrail and GCP Cloud Logging with S3/Cloud Storage aggregation
• Integrate AWS and GCP with Splunk using HEC, CloudWatch subscriptions, Pub/Sub, Dataflow, and cloud-specific add-ons for SIEM correlation
• Design and deploy advanced load balancing solutions with AWS ALB/NLB/ELB and GCP Cloud Load Balancing including SSL termination and auto-scaling
• Develop infrastructure-as-code using Terraform, CloudFormation, CDK for repeatable multi-cloud deployments and CI/CD pipelines
• Configure AWS SSO, cross-account IAM roles, GCP Workload Identity, and federated access for centralized identity management
• Design VPC architectures with AWS Transit Gateway/PrivateLink and GCP Shared VPC/VPC peering for hybrid connectivity
• Manage containerized workloads using EKS, GKE, ECS, Cloud Run with service mesh, observability, and security best practices
• Implement disaster recovery using AWS Backup, Cross-Region Replication, GCP snapshots, and multi-region failover strategies
• Lead L3 troubleshooting using CloudWatch Insights, GCP Cloud Trace, VPC Flow Logs, X-Ray, and vendor support escalation
• Perform cost optimization through Reserved Instances, Committed Use Discounts, rightsizing, and automated resource lifecycle management

System Administration

• Administer and support Windows Server and Unix/Linux environments in production and non-production settings
• Perform OS-level hardening, patch management, and security compliance across heterogeneous systems
• Automate routine administrative tasks using PowerShell, Bash, Python, or similar scripting languages
• Manage GitHub organization settings, user permissions, repository access controls, and monitor GitHub Actions workflows and repository health across multiple teams
• Configure Splunk forwarders, heavy forwarders and other integrations for data ingestion from cloud and on-premises sources

PERSONAL AND PROFESSIONAL QUALIFICATIONS:

• 8-12+ years infrastructure experience with 8+ years in Nutanix HCI and enterprise cloud AWS/GCP)
• Expert-level skills in Python, PowerShell, Bash scripting, infrastructure-as-code (Terraform/CloudFormation), and container orchestration (Kubernetes, EKS/GKE)
• Proven experience managing enterprise-scale environments, hybrid cloud migrations, disaster recovery, and L3 critical incident management
• Strong networking knowledge (TCP/IP, VLANs, routing, VPN), security hardening, and compliance frameworks (ITIL)
• Strategic thinker with exceptional analytical and troubleshooting abilities for complex multi-layer infrastructure issues
• Excellent communication skills to translate technical concepts to executives and non-technical stakeholders
• Calm under pressure during critical outages with meticulous attention to security, compliance, and configuration management
• Self-motivated continuous learner committed to staying current with evolving cloud technologies and automation opportunities
• Available for on-call rotations with strong documentation skills and customer service orientation
• Certifications (plus): Nutanix NCP/NCAP, AWS Solutions Architect Professional, AWS DevOps
• Professional, GCP Professional Cloud Architect, Terraform

EDUCATION:

• Bachelor’s or master’s degree in computer science/IT

JUUL LABS PERKS & BENEFITS:

• People. Work with talented, committed and supportive teammates
• Equity and performance bonuses. Every employee is a stakeholder in our success
• Cell phone subsidy, commuter benefits and discounts on JUUL products
• Excellent medical, dental and vision, disability, and life insurance, plus family support, wellness, legal, and employee assistance program benefits
• 401(k) plan with company matching
• Plus biannual discretionary performance bonuses

Juul Labs is proud to be an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees and job applicants, without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. We will consider for employment qualified applicants with arrest and conviction records, pursuant to the San Francisco Fair Chance Ordinance. Juul Labs also complies with the employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must have authorization to work for Juul Labs in the US. LI-remote

THE COMPANY:

Juul Labs's mission is to transition the world’s billion adult smokers away from combustible cigarettes, eliminate their use, and combat underage usage of our products. We have the opportunity to address one of the world’s most intractable challenges through a commitment to exceptional quality, research, design, and innovation. Backed by leading technology investors, we are committed to the same excellence when it comes to hiring great talent.

We are a diverse team that is united by this common purpose and we are hiring the world’s best engineers, scientists, designers, product managers, operations experts, and customer service and business professionals. If the opportunity to build your career is compelling, read on for more details.

Open to Remote USA, San Francisco, CA ideal.

ROLE AND RESPONSIBILITIES:

The Enterprise Systems Engineer who leads with AI – not as a tool on the side, but as the foundation of how enterprise systems are implemented, integrated, and operated. The Enterprise Systems Engineer will own the technical execution of our HRIS and ERP ecosystem, leveraging Claude, Gemini, and Cursor to drive implementation velocity, integration quality, and continuous system improvement. The Enterprise Systems Engineer will be an intelligent system engineer and builder for the data pipelines and AI agentic workflows connecting Juul Lab’s global HCM, ERP, and CRM landscape. We are looking for a developer who doesn't just "connect" systems but builds an autonomous, resilient integration layer. This role shall bring deep platform knowledge and the judgement to know when to configure, when to code, and when to let AI do the heavy lifting.

KEY RESPONSIBILITIES: 

• Serve as a cross-functional technical expert across the HRIS with the Enterprise Systems (ERP) ecosystems ensuring system integrity, data quality, and alignment with evolving business requirements
• Identify, pilot, and scale low-friction AI use cases across Enterprise Systems – including streamlining internal operations
• Lead HRIS and ERP implementations using AI-augmented methodologies – from requirements extraction and gap analysis through UAT script generation, training material creation, and post go-live support
• Leverage Cursor with LLM-pair programming (Claude/Gemini) to achieve step-change development velocity on integration builds, transformation scripts, and API documentation
• Generate and maintain UAT test scripts, data migration mappings, and functional specifications documents using AI tooling – reducing manual authoring time
• Produce high-fidelity technical documentation using AI tooling to draft than human review to validate
• Write and maintain robust code (Python, JavaScript, or SQL) to automate business logic and system You will move beyond "out-of-the-box" features to build custom solutions that solve complex enterprise challenges
• Serve as the technical lead for massive "Source-to-Target" migration workstreams. You will personally execute the ETL processes, ensuring that legacy data is scrubbed, normalized, and mapped correctly into modern environments
• Develop and maintain AI-augmented workflows within the Juul Labs ecosystem, utilizing Claude and Gemini to build intelligent agents that assist in compliance monitoring and cross-system data reconciliation

• Identify architectural weaknesses and implement preventative measures to ensure long-term platform stability across the HRIS and ERP ecosystem
• Advanced proficiency in Cursor for rapid prototyping and code review
• Hands on experience with Claude/Gemini for agentic workflow design, requirements synthesis, test generation, and documentation automation
• Experience integrating AI tooling into enterprise delivery workflows – not just productivity, but team-level process change
• Deep understanding of the data objects and backend structures of Tier 1 platforms (e.g., Workday, Acumatica, Big Query, ServiceNow)
• Strong working knowledge of Workday HCM - data model, integration framework (EIBs, Workday Studio, or Extend), and business process configuration
• Expert proficiency in SQL (data profiling, validation, stored procedures, CTEs, performance tuning) for data profiling and validation. You must understand complex relational schemas and how to maintain referential integrity across disparate Expert proficiency in at least one high-level language (Python, JavaScript, C#, or Ruby)
• Deep hands-on experience with REST/SOAP API Design, JSON/XML parsing, and iPaaS platforms. You should be comfortable building custom connectors
• Experience with version control (Git), CI/CD pipelines for system updates, and producing high-fidelity technical documentation (ERDs, Sequence Diagrams)
• Documentation Excellence: Mastery in producing high-fidelity technical artifacts including Sequence Diagrams, RDs, Data Flow Diagrams, and Functional Specification Documents (FSDs)

PERSONAL AND PROFESSIONAL QUALIFICATIONS:

• 5+ years of technical experience in Systems Engineering, Integration Development, or ERP/HCM implementation
• Must have personally executed at least two enterprise-scale HCM or ERP implementations or global system migrations
• Demonstrated track record of adopting AI tools to change how work gets done – redesigning delivery workflows around LLM capabilities
• Excellent verbal and written communication skills with a proven ability to work cross-functionally
• Demonstrated experience with data analysis, validation, and working with large data sets
• Exceptional ability to deconstruct complex business rules into logical, executable code
• Strong analytical, problem-solving, and organizational skills

EDUCATION:

• Bachelor’s degree in Computer Science, Software Engineering, or a related quantitative

JUUL LABS PERKS & BENEFITS:

• A place to grow your career. We’ll help you set big goals - and exceed them
• People. Work with talented, committed and supportive teammates
• Equity and performance bonuses. Every employee is a stakeholder in our success
• Cell phone subsidy, commuter benefits and discounts on JUUL products
• Excellent medical, dental and vision, disability, and life insurance, plus family support, wellness, legal, and employee assistance program benefits
• 401(k) plan with company matching
• Plus biannual discretionary performance bonuses

Juul Labs is proud to be an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees and job applicants, without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. We will consider for employment qualified applicants with arrest and conviction records, pursuant to the San Francisco Fair Chance Ordinance. Juul Labs also complies with the employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must have authorization to work for Juul Labs in the US. #LI-remote