Our People team is a high-performing group, deeply committed to our Karbonites and values. We are looking for an operations leader who is AI-native to their core, builds systems that scale, and treats agentic workflows as the foundation of how modern People Operations functions. Reporting to the VP of People, this role owns the operational backbone of how we hire, onboard, and support Karbonites across six countries, with a clear runway toward growing a pillar of the People function.

We are looking for someone unique. You're the right operations leader for us if your default instinct when you see a manual process is to ask "what agent should own this?" before "who should own this?". You don't just use AI tools — you architect the workflows, build the agents, and design the systems that let a lean People team operate at the scale of a much larger one. You're equally fluent in the mechanics of multi-country HR compliance and the mechanics of prompt engineering, integrations, and agentic orchestration.

This is not a coordinator role and it is not a ticket-closing role. You'll spend your time designing how work gets done, not doing the work itself wherever an agent can do it instead. You'll own the operational engine across People Ops, with a meaningful TA overlay (forecasting, reporting, data integrity) and benefits ownership embedded in the role. You'll be measured on how much of that engine runs without human intervention.

About the Role

• Architect and continuously improve the end-to-end People Ops and TA operational stack, embedding AI agents and agentic workflows as the default execution layer across onboarding, offboarding, employee lifecycle changes, and the recruiting funnel.
• Design and deploy AI agents to own routine operational work end-to-end, including onboarding task orchestration, compliance documentation, offer letter generation, interview scheduling, and tier-1 employee queries.
• Use AI to manage and monitor multi-country HR compliance across our six operating regions, building agentic checks that flag risk, surface regulatory changes, and keep our entity-level obligations current without manual tracking.
• Build AI-powered reporting and analytics across the People and TA function, producing real-time dashboards, hiring funnel insights, and operational health metrics that the VP of People and pillar leads can act on without requesting them.
• Run our HRIS, ATS, and broader People tech stack as an integrated, AI-augmented system, evaluating new tools through the lens of agent-readiness and API-first design rather than feature lists.
• Use AI to support the TA function with a focus on pipeline forecasting, recruiting data integrity, and funnel reporting, partnering with hiring managers to embed AI into how they track and interpret hiring data.
• Own benefits administration and vendor management across our US entity, using AI to streamline open enrollment, automate eligibility tracking, and surface utilization insights that inform future benefits strategy.
• Leverage AI to deliver a seamless, high-quality employee experience at scale, anticipating friction points across the lifecycle and deploying agents or workflows to resolve them before they become tickets.
• Drive AI-led process documentation and knowledge management across People Ops, ensuring every workflow is documented in a way that is both human-readable and agent-executable.
• Partner with Finance, IT, and Legal using AI-augmented workflows for cross-functional operations, including headcount planning, system access provisioning, and contract and policy management.
• Coach and uplift the broader People team on AI fluency, agent design, and operational automation, modeling what an AI-forward People Ops function looks like in practice.
• Own AI governance for the People function, ensuring our use of agents and AI tools is compliant, ethical, and aligned with how we handle sensitive employee and candidate data globally.

About You!

• 5+ years of progressive experience across People Operations or HR Ops, with at least some leadership or team lead experience.
• Prior SaaS or high-growth tech experience is essential. You understand how a global, multi-entity People function operates and what breaks at scale.
• Deep, hands-on fluency with AI tools, agent builders, and agentic workflows. You've personally built, deployed, and maintained agents that own real operational work, not just experimented with them.
• Strong technical instincts: comfortable with APIs, integrations, automation platforms (Zapier, Make, n8n, or similar), and prompt engineering as core craft, not adjacent skills.
• Multi-country HR Ops experience strongly preferred but not essential, ideally across some combination of the US, UK, Australia/NZ, Canada, and the Philippines.
• Proven ability to redesign operational processes from the ground up rather than incrementally improve them, with a clear bias toward automation over headcount.
• Working knowledge of US benefits administration, including open enrollment, carrier management, and compliance (ACA, ERISA basics).
• Working knowledge of HR compliance across multiple jurisdictions, with the judgment to know when AI can own a compliance task and when a human must.
• Data fluency: you build operational dashboards, you read funnel metrics natively, and you use AI to go deeper and faster than the tools alone allow.
• A systems thinker who can hold the full operational picture across People Ops, TA, and Benefits simultaneously, and design how they interlock.
• Player-coach mindset: senior enough to operate independently, willing to build and ship the work yourself, with the trajectory and appetite to grow a pillar as we scale.
• Unquestioned integrity, high EQ, and discretion with sensitive employee and candidate data.
• Genuine excitement about where AI is taking the People function, and a strong point of view on what an AI-native HR operation should look like.

Why work at Karbon?

• You'll own the operational engine of a global People function with leadership of direct reports from day one.
• You'll be part of a People team actively building the AI-forward model for how HR operates. You won't be told to use AI; you'll define how we use it.
• Gain global experience across Australia, New Zealand, UK, and Canada
• Strong benefits package including:
• Flexible Time Off with an encouraged 4 weeks use per year
• Company paid medical for you and eligible spouse/partner and dependents
• Paid dental and vision and eligible spouse/partner and dependents
• 401(k) with company matching
• Flexible Spending Account
• Up to 8 weeks paid parental leave
• Work-from-home stipend
• Work with (and learn from) an experienced, high-performing team
• A collaborative, team-oriented culture that embraces diversity, invests in development and provides consistent feedback
• Be part of a fast-growing company that firmly believes in promoting high performers from within

Our People team is a high-performing group, deeply committed to our Karbonites and values. We are looking for an operations leader who is AI-native to their core, builds systems that scale, and treats agentic workflows as the foundation of how modern People Operations functions. Reporting to the VP of People, this role owns the operational backbone of how we hire, onboard, and support Karbonites across six countries, with a clear runway toward growing a pillar of the People function.

We are looking for someone unique. You're the right operations leader for us if your default instinct when you see a manual process is to ask "what agent should own this?" before "who should own this?". You don't just use AI tools — you architect the workflows, build the agents, and design the systems that let a lean People team operate at the scale of a much larger one. You're equally fluent in the mechanics of multi-country HR compliance and the mechanics of prompt engineering, integrations, and agentic orchestration.

This is not a coordinator role and it is not a ticket-closing role. You'll spend your time designing how work gets done, not doing the work itself wherever an agent can do it instead. You'll own the operational engine across People Ops, with a meaningful TA overlay (forecasting, reporting, data integrity) and benefits ownership embedded in the role. You'll be measured on how much of that engine runs without human intervention.

About the Role

• Architect and continuously improve the end-to-end People Ops and TA operational stack, embedding AI agents and agentic workflows as the default execution layer across onboarding, offboarding, employee lifecycle changes, and the recruiting funnel.
• Design and deploy AI agents to own routine operational work end-to-end, including onboarding task orchestration, compliance documentation, offer letter generation, interview scheduling, and tier-1 employee queries.
• Use AI to manage and monitor multi-country HR compliance across our six operating regions, building agentic checks that flag risk, surface regulatory changes, and keep our entity-level obligations current without manual tracking.
• Build AI-powered reporting and analytics across the People and TA function, producing real-time dashboards, hiring funnel insights, and operational health metrics that the VP of People and pillar leads can act on without requesting them.
• Run our HRIS, ATS, and broader People tech stack as an integrated, AI-augmented system, evaluating new tools through the lens of agent-readiness and API-first design rather than feature lists.
• Use AI to support the TA function with a focus on pipeline forecasting, recruiting data integrity, and funnel reporting, partnering with hiring managers to embed AI into how they track and interpret hiring data.
• Own benefits administration and vendor management across our US entity, using AI to streamline open enrollment, automate eligibility tracking, and surface utilization insights that inform future benefits strategy.
• Leverage AI to deliver a seamless, high-quality employee experience at scale, anticipating friction points across the lifecycle and deploying agents or workflows to resolve them before they become tickets.
• Drive AI-led process documentation and knowledge management across People Ops, ensuring every workflow is documented in a way that is both human-readable and agent-executable.
• Partner with Finance, IT, and Legal using AI-augmented workflows for cross-functional operations, including headcount planning, system access provisioning, and contract and policy management.
• Coach and uplift the broader People team on AI fluency, agent design, and operational automation, modeling what an AI-forward People Ops function looks like in practice.
• Own AI governance for the People function, ensuring our use of agents and AI tools is compliant, ethical, and aligned with how we handle sensitive employee and candidate data globally.

About You!

• 5+ years of progressive experience across People Operations or HR Ops, with at least some leadership or team lead experience.
• Prior SaaS or high-growth tech experience is essential. You understand how a global, multi-entity People function operates and what breaks at scale.
• Deep, hands-on fluency with AI tools, agent builders, and agentic workflows. You've personally built, deployed, and maintained agents that own real operational work, not just experimented with them.
• Strong technical instincts: comfortable with APIs, integrations, automation platforms (Zapier, Make, n8n, or similar), and prompt engineering as core craft, not adjacent skills.
• Multi-country HR Ops experience strongly preferred but not essential, ideally across some combination of the US, UK, Australia/NZ, Canada, and the Philippines.
• Proven ability to redesign operational processes from the ground up rather than incrementally improve them, with a clear bias toward automation over headcount.
• Working knowledge of US benefits administration, including open enrollment, carrier management, and compliance (ACA, ERISA basics).
• Working knowledge of HR compliance across multiple jurisdictions, with the judgment to know when AI can own a compliance task and when a human must.
• Data fluency: you build operational dashboards, you read funnel metrics natively, and you use AI to go deeper and faster than the tools alone allow.
• A systems thinker who can hold the full operational picture across People Ops, TA, and Benefits simultaneously, and design how they interlock.
• Player-coach mindset: senior enough to operate independently, willing to build and ship the work yourself, with the trajectory and appetite to grow a pillar as we scale.
• Unquestioned integrity, high EQ, and discretion with sensitive employee and candidate data.
• Genuine excitement about where AI is taking the People function, and a strong point of view on what an AI-native HR operation should look like.

Why work at Karbon?

• You'll own the operational engine of a global People function with leadership of direct reports from day one.
• You'll be part of a People team actively building the AI-forward model for how HR operates. You won't be told to use AI; you'll define how we use it.
• Gain global experience across Australia, New Zealand, UK, and Canada
• Strong benefits package including:
• Flexible Time Off with an encouraged 4 weeks use per year
• Company paid medical for you and eligible spouse/partner and dependents
• Paid dental and vision and eligible spouse/partner and dependents
• 401(k) with company matching
• Flexible Spending Account
• Up to 8 weeks paid parental leave
• Work-from-home stipend
• Work with (and learn from) an experienced, high-performing team
• A collaborative, team-oriented culture that embraces diversity, invests in development and provides consistent feedback
• Be part of a fast-growing company that firmly believes in promoting high performers from within

Our People team is a high-performing group, deeply committed to our Karbonites and values. We are looking for a true partner who is commercially sharp, proactively curious, and fluent in both the people discipline and the AI tools redefining how great HR professionals work. Reporting to the VP of People, this role’s main client group includes our Customer and Sales teams, with the unique opportunity to partner with executive leaders to drive performance, engagement, and provide real business insights. 

We are looking for someone unique. You’re the right HR partner for us if you walk into every leader conversation already knowing the business context, GDR, NDR, churn, pipeline health, quota attainment etc., and you'll bring people insights that leaders haven't or don’t even know to ask for yet. You’re highly AI-centric and use AI agents and agentic workflows as a natural extension of how you work, not as an experiment, and you're excited about what that means for the future of the people function and the teams you support.

This is not just a case management role. You'll spend as much time anticipating the challenges as solving them, and you'll be as comfortable challenging a VP's org design decision as handling a complex ER matter, and just as comfortable deploying an AI agent to synthesize engagement data as facilitating a critical performance conversation.

About the Role

• Partner proactively and deeply with senior leaders across Customer and Sales, understanding their commercial model, team dynamics, and company metrics well enough to shape the people agenda without being prompted.
• Actively use AI tools and agentic workflows to surface insights, automate routine work, and elevate the quality of everything you deliver, from data analysis and trends reporting to preparing for leader conversations and running project workstreams.
• Use AI to effectively report and manage complex employment relations cases with ease and simplicity, while coaching, guiding, and empowering leaders to own them end-to-end.
• Review and stay current on various reporting for your client groups, understanding the metrics that matter at a level that you can connect to the people strategy.
• Challenge leaders constructively, balancing strong support with the willingness to push back on decisions that carry people or business risk, using data and AI-generated insights to back your position.
• Leverage people data and analytics to build narratives that drive leadership alignment, you use AI to go deeper and faster, and you bring insights to the table, not just reports.
• Own and drive HR project management across your client groups, keeping initiatives structured, on track, and delivered to a high standard, with AI embedded in how you manage and execute.
• Build trusted, high-quality relationships with VP and C-suite level stakeholders, showing up as a peer to the business, not a support function.
• Be a change agent for people programs, influencing without authority and driving adoption with credibility and evidence.
• Partner closely with People Ops, TA, and L&D to deliver a seamless employee experience across the full lifecycle.
• Contribute to global People initiatives across Karbon's six operating regions.

About You!

• 5+ years of progressive HR experience, including some business partnering, and at a minimum, a strong generalist background.
• Prior SaaS or high-growth tech experience is essential. You understand how a GTM organization operates, what drives CS and Sales performance, and how to speak the language of revenue.
• Genuine GTM domain fluency — you have a baseline knowledge of key metrics relevant to a Customer and Sales org i.e. GDR, NDR, churn, pipeline coverage, and quota attainment, and you use them naturally in people conversations.
• A proactive partnering instinct is essential; you don't wait to be asked. You review data, attend business reviews, and bring people insights before leaders know they need them.
• Demonstrated ability to build credibility at a senior level — you show up as a peer, not a support function.
• Proven ability to challenge leaders constructively — you're trusted precisely because you'll push back when it matters, not just validate.
• Data fluency — you build compelling narratives from people data, increasingly powered by AI, that influence strategic decisions.
• Hands-on fluency with AI tools and agentic workflows — you actively use them every day to improve your output, automate repetitive work, and move faster. This isn't aspirational; it's how we already operate. You should too.
• Strong working knowledge of US employment law and HR compliance. Multi-state experience highly valued.
• A project driver: known for delivering results across multiple initiatives simultaneously without close supervision.
• Experience coaching senior leaders through org design decisions, workforce planning, and the strategic and human implications of building AI-augmented teams.
• Unquestioned integrity, high EQ, and personal maturity — you handle sensitive situations with compassion and discretion.
• Genuine curiosity about where AI is taking the future of work, and an appetite to be at the front of that curve, not catching up to it.

Why Work at Karbon?

• Your client group includes those at the executive table - Chief Customer Officer, 2x VP of Sales
• You'll be part of a People team actively building the AI-forward model for how HR operates — you won't be told to use AI; you'll help shape how we do it.
• Global exposure across the USA, Australia, New Zealand, UK, Canada, and the Philippines.
• Strong benefits package including:
• Flexible Time Off with an encouraged 4 weeks use per year
• Company paid medical for you and eligible spouse/partner and dependents
• Paid dental and vision and eligible spouse/partner and dependents
• 401(k) with company matching
• Flexible Spending Account
• Up to 8 weeks paid parental leave
• Work-from-home stipend
• Work with (and learn from) an experienced, high-performing team
• A collaborative, team-oriented culture that embraces diversity, invests in development and provides consistent feedback
• Be part of a fast-growing company that firmly believes in promoting high performers from within

Our People team is a high-performing group, deeply committed to our Karbonites and values. We are looking for a true partner who is commercially sharp, proactively curious, and fluent in both the people discipline and the AI tools redefining how great HR professionals work. Reporting to the VP of People, this role’s main client group includes our Customer and Sales teams, with the unique opportunity to partner with executive leaders to drive performance, engagement, and provide real business insights. 

We are looking for someone unique. You’re the right HR partner for us if you walk into every leader conversation already knowing the business context, GDR, NDR, churn, pipeline health, quota attainment etc., and you'll bring people insights that leaders haven't or don’t even know to ask for yet. You’re highly AI-centric and use AI agents and agentic workflows as a natural extension of how you work, not as an experiment, and you're excited about what that means for the future of the people function and the teams you support.

This is not just a case management role. You'll spend as much time anticipating the challenges as solving them, and you'll be as comfortable challenging a VP's org design decision as handling a complex ER matter, and just as comfortable deploying an AI agent to synthesize engagement data as facilitating a critical performance conversation.

About the Role

• Partner proactively and deeply with senior leaders across Customer and Sales, understanding their commercial model, team dynamics, and company metrics well enough to shape the people agenda without being prompted.
• Actively use AI tools and agentic workflows to surface insights, automate routine work, and elevate the quality of everything you deliver, from data analysis and trends reporting to preparing for leader conversations and running project workstreams.
• Use AI to effectively report and manage complex employment relations cases with ease and simplicity, while coaching, guiding, and empowering leaders to own them end-to-end.
• Review and stay current on various reporting for your client groups, understanding the metrics that matter at a level that you can connect to the people strategy.
• Challenge leaders constructively, balancing strong support with the willingness to push back on decisions that carry people or business risk, using data and AI-generated insights to back your position.
• Leverage people data and analytics to build narratives that drive leadership alignment, you use AI to go deeper and faster, and you bring insights to the table, not just reports.
• Own and drive HR project management across your client groups, keeping initiatives structured, on track, and delivered to a high standard, with AI embedded in how you manage and execute.
• Build trusted, high-quality relationships with VP and C-suite level stakeholders, showing up as a peer to the business, not a support function.
• Be a change agent for people programs, influencing without authority and driving adoption with credibility and evidence.
• Partner closely with People Ops, TA, and L&D to deliver a seamless employee experience across the full lifecycle.
• Contribute to global People initiatives across Karbon's six operating regions.

About You!

• 5+ years of progressive HR experience, including some business partnering, and at a minimum, a strong generalist background.
• Prior SaaS or high-growth tech experience is essential. You understand how a GTM organization operates, what drives CS and Sales performance, and how to speak the language of revenue.
• Genuine GTM domain fluency — you have a baseline knowledge of key metrics relevant to a Customer and Sales org i.e. GDR, NDR, churn, pipeline coverage, and quota attainment, and you use them naturally in people conversations.
• A proactive partnering instinct is essential; you don't wait to be asked. You review data, attend business reviews, and bring people insights before leaders know they need them.
• Demonstrated ability to build credibility at a senior level — you show up as a peer, not a support function.
• Proven ability to challenge leaders constructively — you're trusted precisely because you'll push back when it matters, not just validate.
• Data fluency — you build compelling narratives from people data, increasingly powered by AI, that influence strategic decisions.
• Hands-on fluency with AI tools and agentic workflows — you actively use them every day to improve your output, automate repetitive work, and move faster. This isn't aspirational; it's how we already operate. You should too.
• Strong working knowledge of US employment law and HR compliance. Multi-state experience highly valued.
• A project driver: known for delivering results across multiple initiatives simultaneously without close supervision.
• Experience coaching senior leaders through org design decisions, workforce planning, and the strategic and human implications of building AI-augmented teams.
• Unquestioned integrity, high EQ, and personal maturity — you handle sensitive situations with compassion and discretion.
• Genuine curiosity about where AI is taking the future of work, and an appetite to be at the front of that curve, not catching up to it.

Why Work at Karbon?

• Your client group includes those at the executive table - Chief Customer Officer, 2x VP of Sales
• You'll be part of a People team actively building the AI-forward model for how HR operates — you won't be told to use AI; you'll help shape how we do it.
• Global exposure across the USA, Australia, New Zealand, UK, Canada, and the Philippines.
• Strong benefits package including:
• Flexible Time Off with an encouraged 4 weeks use per year
• Company paid medical for you and eligible spouse/partner and dependents
• Paid dental and vision and eligible spouse/partner and dependents
• 401(k) with company matching
• Flexible Spending Account
• Up to 8 weeks paid parental leave
• Work-from-home stipend
• Work with (and learn from) an experienced, high-performing team
• A collaborative, team-oriented culture that embraces diversity, invests in development and provides consistent feedback
• Be part of a fast-growing company that firmly believes in promoting high performers from within

Our People team is a high-performing group, deeply committed to our Karbonites and values. We are looking for a true partner who is commercially sharp, proactively curious, and fluent in both the people discipline and the AI tools redefining how great HR professionals work. Reporting to the VP of People, this role’s main client group includes our Customer and Sales teams, with the unique opportunity to partner with executive leaders to drive performance, engagement, and provide real business insights. 

We are looking for someone unique. You’re the right HR partner for us if you walk into every leader conversation already knowing the business context, GDR, NDR, churn, pipeline health, quota attainment etc., and you'll bring people insights that leaders haven't or don’t even know to ask for yet. You’re highly AI-centric and use AI agents and agentic workflows as a natural extension of how you work, not as an experiment, and you're excited about what that means for the future of the people function and the teams you support.

This is not just a case management role. You'll spend as much time anticipating the challenges as solving them, and you'll be as comfortable challenging a VP's org design decision as handling a complex ER matter, and just as comfortable deploying an AI agent to synthesize engagement data as facilitating a critical performance conversation.

About the Role

• Partner proactively and deeply with senior leaders across Customer and Sales, understanding their commercial model, team dynamics, and company metrics well enough to shape the people agenda without being prompted.
• Actively use AI tools and agentic workflows to surface insights, automate routine work, and elevate the quality of everything you deliver, from data analysis and trends reporting to preparing for leader conversations and running project workstreams.
• Use AI to effectively report and manage complex employment relations cases with ease and simplicity, while coaching, guiding, and empowering leaders to own them end-to-end.
• Review and stay current on various reporting for your client groups, understanding the metrics that matter at a level that you can connect to the people strategy.
• Challenge leaders constructively, balancing strong support with the willingness to push back on decisions that carry people or business risk, using data and AI-generated insights to back your position.
• Leverage people data and analytics to build narratives that drive leadership alignment, you use AI to go deeper and faster, and you bring insights to the table, not just reports.
• Own and drive HR project management across your client groups, keeping initiatives structured, on track, and delivered to a high standard, with AI embedded in how you manage and execute.
• Build trusted, high-quality relationships with VP and C-suite level stakeholders, showing up as a peer to the business, not a support function.
• Be a change agent for people programs, influencing without authority and driving adoption with credibility and evidence.
• Partner closely with People Ops, TA, and L&D to deliver a seamless employee experience across the full lifecycle.
• Contribute to global People initiatives across Karbon's six operating regions.

About You!

• 5+ years of progressive HR experience, including some business partnering, and at a minimum, a strong generalist background.
• Prior SaaS or high-growth tech experience is essential. You understand how a GTM organization operates, what drives CS and Sales performance, and how to speak the language of revenue.
• Genuine GTM domain fluency — you have a baseline knowledge of key metrics relevant to a Customer and Sales org i.e. GDR, NDR, churn, pipeline coverage, and quota attainment, and you use them naturally in people conversations.
• A proactive partnering instinct is essential; you don't wait to be asked. You review data, attend business reviews, and bring people insights before leaders know they need them.
• Demonstrated ability to build credibility at a senior level — you show up as a peer, not a support function.
• Proven ability to challenge leaders constructively — you're trusted precisely because you'll push back when it matters, not just validate.
• Data fluency — you build compelling narratives from people data, increasingly powered by AI, that influence strategic decisions.
• Hands-on fluency with AI tools and agentic workflows — you actively use them every day to improve your output, automate repetitive work, and move faster. This isn't aspirational; it's how we already operate. You should too.
• Strong working knowledge of US employment law and HR compliance. Multi-state experience highly valued.
• A project driver: known for delivering results across multiple initiatives simultaneously without close supervision.
• Experience coaching senior leaders through org design decisions, workforce planning, and the strategic and human implications of building AI-augmented teams.
• Unquestioned integrity, high EQ, and personal maturity — you handle sensitive situations with compassion and discretion.
• Genuine curiosity about where AI is taking the future of work, and an appetite to be at the front of that curve, not catching up to it.

Why Work at Karbon?

• Your client group includes those at the executive table - Chief Customer Officer, 2x VP of Sales
• You'll be part of a People team actively building the AI-forward model for how HR operates — you won't be told to use AI; you'll help shape how we do it.
• Global exposure across the USA, Australia, New Zealand, UK, Canada, and the Philippines.
• Strong benefits package including:
• Flexible Time Off with an encouraged 4 weeks use per year
• Company paid medical for you and eligible spouse/partner and dependents
• Paid dental and vision and eligible spouse/partner and dependents
• 401(k) with company matching
• Flexible Spending Account
• Up to 8 weeks paid parental leave
• Work-from-home stipend
• Work with (and learn from) an experienced, high-performing team
• A collaborative, team-oriented culture that embraces diversity, invests in development and provides consistent feedback
• Be part of a fast-growing company that firmly believes in promoting high performers from within

Senior Security Engineer

Our Engineering Standards at Karbon:

Balance Speed and Quality

Engineers are expected to balance delivery speed with a strong commitment to quality, meeting agreed timelines while producing reliable, maintainable, and well-tested solutions. Sound judgment in making trade-offs between velocity and long-term sustainability is essential.

Collaborate Effectively

Engineering is collaborative by default. Team members are expected to contribute constructively in design discussions, reviews, and planning, communicate clearly about progress and risks, and support shared team outcomes in both hybrid and distributed environments.

Build and Maintain Systems

Engineers are responsible for building new capabilities while maintaining and improving existing systems. This includes designing scalable solutions, reducing technical debt, supporting operational stability, and contributing to continuous improvement.

Operate with Autonomy

A high degree of autonomy is expected. Given clear objectives, engineers should independently translate problems into actionable technical approaches, proactively identify improvements, and continuously expand relevant technical expertise.

Ownership and Accountability

Ownership is fundamental. Engineers are accountable for the quality, performance, and customer impact of their work from design through post-release support, and are expected to follow through on commitments.

AI-Enabled Engineering

AI is reshaping how software is built, and we are committed to leveraging it as a force multiplier for creativity, impact, and capability. Engineers are expected to confidently apply strong technical fundamentals while embracing AI tools and approaches to enhance productivity, problem-solving, and innovation. Curiosity, adaptability, and enthusiasm for integrating AI into meaningful product development are essential.

Contribute to Team Culture

Engineers contribute positively to a culture of professionalism, transparency, low bureaucracy, and mutual respect, strengthening team performance through authenticity, curiosity, and collaboration.

About the Role! 

Seeking a development & cloud focused Senior Security Engineer to join our expanding security team.

The ideal candidate will have passion for AppSec, Cloud and AI. They will be a skilled communicator and relationship builder capable of promoting and building security practices across the organization and into our development processes.

AI is reshaping practices across the board and at Karbon we’re fully committed. We don’t see AI as a replacement but as a force multiplier. We’re looking for Security Engineers who are confident in network & security fundamentals, driven to grow, and excited by the challenges and opportunities AI brings.

What You’ll Own:

• Partner with different areas within Karbon - You will make sure security is embedded from the start from feature design and development to participating in design reviews and threat modelling.
• Balance Security and Delivery - You know how to balance delivery needs with security and can communicate security risks and issues to non technical stakeholders. You understand when it's important to push back, when to compromise and how to work with delivery teams to reach a great outcome.
• You keep up to date on the latest technologies and approaches - You are excited by the new developments such as AI bring to security but also understand the importance of security foundational practices such as good account hygiene, least privilege, attack surface reduction and MFA.
• Identify and assess security risks introduced by AI tools - You’ll assist with reviewing the risks of AI tooling usage & Integration and AI-generated code.
• Apply AI-assisted tooling to accelerate security work - you understand the impact AI can have and utilize it across many areas including triage, threat detection, code review, and documentation.
• Flexibility and confidence to work across multiple security domains - We’re a small team responsible for Security at a fast moving company and you’ll get exposure to many different security domains; you could be assisting with refining and investigating corporate IT security processes in the morning, reviewing a cloud hosted system after lunch and then tweaking detection rules!
• Work effectively as part of a team - Security is a team sport and you understand the need to build relationships and trust across the organization to enhance Karbon’s security posture. You are happy to answer questions and offer advice to teams that will reach out for your assistance.
• Own your work - You take pride in your work, feeling a deep sense of responsibility for the products we develop and ensuring we keep our customers' valuable data secure. This sense of ownership is paramount, and you share this commitment.
• Bring your passion and personality - Your creativity, curiosity, and authentic self make the team stronger. If you've worked in highly political environments, you'll find our culture, free from office politics and valuing openness and authenticity, a refreshing change.
• Help us measure improvement and steer our roadmap - Contribute to Security Metrics so we can track progress and feedback into our roadmap.

What Sets You Apart

4+ years experience in a security or development role across most of the following:

• Collaborating with teams to review designs & implementations for security issues and embedding good security practices across software development
• Triaging issues and reports, assisting teams to remedy items and testing fixes
• Working with external penetration test companies to validate and prioritize findings
• Conducting risk and vulnerability assessments of web applications and APIs and third party suppliers and integrations
• Configuring and tuning SAST, SCA and DAST Tooling
• Working with build/deployment pipelines to incorporate security tooling (Github Actions or Azure Devops YAML based pipelines)
• Assisting with implementing security focused alerting and detections and automations
• Conducting and facilitating organizational & developer focused security training
• Assisting with operational security items such as EDR alerts and MDM
• Contributing to our security roadmap

In addition you’ll need:

• Strong communication skills (spoken and written) 
• Some of the following Languages/Frameworks: Microsoft .NET/C#, JavaScript (we use React and EmberJS frameworks and, Python)
• At least one cloud platform: Azure, AWS or GCP (we use Azure predominantly)
• Working knowledge of PowerShell or Bash and Python
• Working knowledge of at least one AI development tool e.g. Claude Code, GitHub Co-Pilot etc
• Portswigger Burp or similar
• Certifications such as Offsec OSCP & AWAE, GIAC, Burp Practitioner, PJPT, Microsoft/AWS development and cloud related are nice to have
• Experience with securing AI applications, systems and AI tooling would be highly regarded

Why Work at Karbon?

• Gain global experience across Australia, New Zealand, UK, and Canada
• Strong benefits package including:
• Flexible Time Off with an encouraged 4 weeks use per year
• Company paid medical for you and eligible spouse/partner and dependents
• Paid dental and vision and eligible spouse/partner and dependents
• 401(k) with company matching
• Flexible Spending Account
• Up to 8 weeks paid parental leave
• Work-from-home stipend
• Work with (and learn from) an experienced, high-performing team
• A collaborative, team-oriented culture that embraces diversity, invests in development and provides consistent feedback
• Be part of a fast-growing company that firmly believes in promoting high performers from within

Are you a sales professional looking for an opportunity to make an impact in a rapidly growing, award winning and well-funded SaaS business that is disrupting a multibillion-dollar industry? 

We are looking for top performing, self-starter sales executives with experience and desire to manage all aspects of the sales process including prospecting, lead qualification, demand creation and closing new business. Our sales team members are located throughout the United States offering flexibility to work remotely. This is a tremendous career opportunity with a high level of professional and financial upside.

About the Role

As a Sales Account Executive, you will be responsible for identifying and managing leads and opportunities, demonstrating Karbon’s value, communicating the compelling reason to change, and leading technical demonstrations of our platform while providing a first-class experience and ultimately optimizing how prospects run their firms. 

• Respond to prospective customers promptly, book discovery calls with inbound leads, uncover their pain points, and tailor presentations to demonstrate how Karbon will help them modernize their firm, accelerate their growth and retain top talent
• Drive and expand your portfolio of prospects through outbound engagement and call activity (~40% of appointments are generated by the rep)
• Create Outreach sequences leveraging marketing rich content and/or custom campaigns that include phone, email, e-gifting, and LI to secure meetings with decision makers in ICP accounts
• Build and maintain a strong pipeline of opportunities with a minimum of 3 times quota securing next step meetings throughout the process
• Ensure accurate and timely updates of information and forecasts (call/meeting notes, supporting documentation, next steps etc.) in Salesforce/Gong
• Demonstrate how Karbon's value proposition aligns with clients' requirements
• Harness Karbon’s AI-first culture by utilizing Gong for deep-dive call analysis and ChatGPT/Gemini to synthesize discovery notes, automate follow-up emails, and conduct rapid competitive research to win deals.

About You!

We are looking for someone who thrives working independently in a high growth, fast-paced environment. The ability to multitask, leverage lots of modern software to automate tasks, set and adjust priorities, and be a team-player is critical. If you are hungry to learn and enjoy being a part of a high-performance team where authenticity and passion for action are valued, Karbon is your future home.

Candidates with the following qualifications and experience are encouraged to apply:

• 3+ years of experience selling SaaS to mid-market businesses with a track record of being top performing and consistently exceeding quota
• Experience with outbound sales; hunter mentality
• Team player with a strong work ethic who is self-motivated and driven by results
• Ability to demonstrate a strong business case for Karbon through a consultative and value driven sales process
• The technical aptitude to master our sales tools /tech stack
• Ability to prioritize and multitask sales opportunities of varying lengths and depths, and effectively articulate the potential you have with each account
•  A friendly, but assertive demeanor
• Physically located in United States preferable Central or Eastern time zones
• Bonus points if you have previous experience working at a company that sells Workflow, Accounting, or Project Management software 

Our sales team has amazing additional incentives focused on performance including an annual President’s Club Trip, Rep of Month, Quarter and Year!

Why Work at Karbon?

• Competitive salary with uncapped monthly bonus potential and high quota attainment
• Excellent benefits package including:
  • Paid Flexible Time Off with an encouraged 3 weeks use per year
  • Company paid medical for you and eligible spouse/partner and dependents
  • Company paid dental and vision and eligible spouse/partner and dependents
  • Fully company funded short and long term disability
  • Fully company paid life insurance
  • 401(k) with company matching
  • Flexible Spending Account
  • Up to 8 weeks paid parental leave
  • Work-from-home stipend
• Opportunity to sell a leading platform (number 1 on G2) with a highly recognized and valued brand/product offering
• Work with (and learn from) an experienced, high-performing team
• Be part of a fast-growing company that firmly believes in promoting high performers from within
• A collaborative, team-oriented culture that embraces diversity, invests in development, and provides consistent feedback
• Additional incentives focused on performance, including President’s Club Trip, Rep of Month, Quarter, and Year
• OTE for this role at target is $212,000

We are looking for a Director of Performance Marketing to lead Karbon's paid and digital growth engine at a pivotal moment. AI is not on the horizon for marketing - it is here. Buyer discovery is increasingly happening through AI-native surfaces. The next generation of search is agentic. This role demands a leader who is not watching these changes unfold, but actively building strategy and systems to get ahead of them.

You will own paid media strategy and investment, lead Karbon's approach to AI-native and agentic search, drive the website as a high-converting commercial asset, and architect lifecycle campaigns that grow revenue across the full customer journey. Critically, you will also be expected to build a team that uses AI to work smarter - automating intelligently, experimenting faster, and scaling output without scaling headcount proportionally.

About the Role

Paid Media Strategy & Execution

• Own Karbon's paid media portfolio with agency support across SEM, paid social, display, retargeting, content syndication, and review platforms - leveraging AI-powered bidding, audience modeling, and creative optimization to maximize performance
• Manage a multi-million dollar demand gen and advertising budget and maintain the highest standards for ROAS and payback period efficiencies
• Apply AI-driven tools and platforms to improve targeting precision, reduce CAC, and scale what works
• Partner closely with Sales and RevOps to align paid investment with pipeline targets - using predictive analytics and AI-assisted forecasting to sharpen planning
• Build rigorous measurement frameworks and attribution models, incorporating AI-assisted analysis to surface insights faster and connect spend to revenue outcomes with greater confidence

Website & Digital Engagement

• Own karbonhq.com as a high-performing commercial asset - along with leading the team responsible for traffic quality, conversion rate optimization (CRO), and pipeline contribution and web development.
• Deploy AI-powered personalization, dynamic content, and intelligent chat to improve on-site engagement and accelerate the path from visit to conversion
• Lead experimentation at scale - using AI-assisted testing tools to run more experiments faster, identify winning variants sooner, and continuously compound conversion improvements
• Ensure the site is structured and tagged for maximum discoverability by both traditional crawlers and AI ingestion pipelines, treating technical site health as a strategic competitive lever
• Own Karbon's presence on G2 and other review platforms as both a paid and organic performance channel, covering category sponsorship, profile optimization, review generation programs, and the deployment of G2 assets (badges, comparison pages, buyer intent signals) as conversion tools across the site and campaigns.

AI-Native Search Strategy: SEO, GEO, AEO & Agentic Search

• This is a defining responsibility of the role. Own and lead Karbon's strategy across the full modern search stack - traditional SEO, generative engine optimization (GEO), answer engine optimization (AEO), and agentic search channels
• Drive Karbon's visibility and authority inside AI-native discovery surfaces - including ChatGPT, Perplexity, Google AI Overviews, Claude, Copilot, and the growing ecosystem of AI agents that research and recommend software on behalf of buyers
• Develop a structured approach to being cited, referenced, and recommended by AI models - understanding how large language models retrieve and surface brand information, and building content and technical strategies that improve Karbon's presence in those outputs
• Anticipate and build for the agentic web: as AI agents increasingly handle research, comparison, and vendor shortlisting on behalf of human buyers, ensure Karbon's digital footprint is optimized to be discovered, understood, and recommended by those agents
• Collaborate with content, product marketing, and engineering to continuously evolve site architecture, structured data, and content strategy in response to how AI models index and interpret information

Growth Campaigns & Customer Lifecycle

• Design and execute integrated growth campaigns across the full customer lifecycle - from AI-assisted prospecting and first-touch acquisition through expansion and retention
• Use AI tools to accelerate campaign development: faster creative iteration, smarter audience segmentation, AI-generated copy variants tested at scale, and intelligent send-time and channel optimization
• Build and optimize nurture programs powered by behavioral signals and AI-driven lead scoring - ensuring the right message reaches the right prospect at the right moment
• Partner with product marketing, customer success, and sales to develop campaigns that grow pipeline at the top of funnel and accelerate revenue within the existing customer base
• Own Karbon's buyer intent data strategy, selecting and managing intent platforms (such as G2 Buyer Intent, Bombora, or 6sense), and operationalizing intent signals across paid targeting, outbound prioritization, and lifecycle campaign triggers to ensure the team is acting on in-market behavior in real time.

AI-Powered Demand Generation

• Champion AI adoption across the demand generation function. Identify, evaluate, and implement AI tools and processes that meaningfully improve lead to set speed, quality, and output - from creative demand gen production and workflows to analytics and reporting
• Build and document AI-enhanced workflows that allow a lean team to operate with the output of a much larger one: scaling content, campaigns, and experimentation without proportional headcount growth.
• Stay current on the rapidly evolving AI tool landscape, from LLM-powered marketing platforms to autonomous campaign agents, and bring relevant innovations to the team before competitors do
• Foster a culture of intelligent experimentation: encourage the team to test new AI capabilities, share learnings, and continuously raise the bar on what modern marketing operations look like

About You!

• 8+ years of performance marketing experience, with at least 3 years in a senior leadership role in a B2B SaaS environment
• Deep B2B vertical SaaS experience is required - you understand the nuances of marketing to a specific professional audience and have owned pipeline and revenue targets in a SaaS context
• A genuine practitioner of AI in marketing - not someone who talks about AI, but someone who uses it daily, builds with it, and has meaningfully changed how their team works because of it
• Demonstrable expertise in AI-native and agentic search - you understand how GEO, AEO, and agentic discovery channels work, why they matter, and how to build strategy around them; this is a hard requirement, not a nice-to-have
• Proven track record in paid media strategy - managing significant budgets across SEM, paid social, and programmatic, with command of AI-powered ad platforms and performance optimization
• Experience owning website performance as a commercial metric - with measurable CRO outcomes and a track record of deploying personalization and AI-assisted optimization
• Data-driven and analytically rigorous - you build attribution models, question default dashboards, and make decisions grounded in evidence rather than instinct alone
• A strong cross-functional leader who can align content, product, engineering, and sales around a coherent digital and AI search strategy 
• Clear and confident communicator - able to translate AI strategy and performance data into executive-ready narrative and business impact
• Experience in accounting, professional services, or practice management software is a plus, but not required

Why Work at Karbon?

• Gain global experience across Australia, New Zealand, UK, and Canada
• Strong benefits package including:
• Flexible Time Off with an encouraged 4 weeks use per year
• Company paid medical for you and eligible spouse/partner and dependents
• Paid dental and vision and eligible spouse/partner and dependents
• 401(k) with company matching
• Flexible Spending Account
• Up to 8 weeks paid parental leave
• Work-from-home stipend
• Work with (and learn from) an experienced, high-performing team
• A collaborative, team-oriented culture that embraces diversity, invests in development and provides consistent feedback
• Be part of a fast-growing company that firmly believes in promoting high performers from within

Karbon is a fast-growing vertical SaaS company with strong product-market fit, a loyal customer base in the accounting and professional services space, and an ambitious growth trajectory. Inbound demand is healthy and accelerating. The opportunity now is to match that demand with world-class operational execution.

We are hiring a Senior Manager of Marketing Operations to be the dedicated operational leader who turns marketing investment into reliable, high-velocity pipeline. This person will own the systems, processes, and data infrastructure that connect marketing activity to revenue outcomes, ensuring that every lead is captured, routed, measured, and optimized at the speed this business demands.

This is a hands-on role. You will build automation workflows, configure integrations, troubleshoot platform issues, and construct reporting yourself. You are not managing a team of people who do this work. You are the person doing it. At the same time, you will lead cross-functionally across marketing, sales, and revenue operations, and you will communicate strategy and operational plans clearly to executive stakeholders. We are looking for someone with senior strategic expertise who thrives in execution, not someone waiting for a team to delegate to.

Karbon is building an agentic organization. Every role here is expected to operate with an AI-first mindset, and this role is no exception. 

About the Role

Marketing Automation & Lead Management

• Own and operate Karbon’s marketing automation platform, including campaign execution infrastructure, lead scoring, nurture workflows, email deliverability, and compliance protocols. Our current platform is Pardot, but we expect this function to evolve, so we value deep marketing automation expertise over any single tool
• Build and maintain a leak-proof lead generation system from first touch through sales handoff, with speed-to-lead SLAs measured in minutes. Every inbound and outbound lead must be captured, enriched, scored, and routed without manual bottlenecks
• Own webinar operations end to end: the integration between webinar platforms, marketing automation, Salesforce, and the website. Registrations, attendance, and engagement signals must flow across systems without gaps so that every webinar lead is captured, scored, routed, and reported on
• Partner with the events team to own event lead capture operations, ensuring real-time sync into Salesforce and marketing automation. Define the data standards, field mappings, and follow-up workflows that give event leads the same operational rigor as any other inbound channel
• Architect and enforce the MQL framework end to end: definitions, lifecycle stages, conversion criteria, and the measurement infrastructure to track funnel velocity at every stage

Marketing Operations Technology Stack

• Own the marketing operations technology ecosystem, including marketing automation, conversational marketing and lead capture (Qualified), attribution tooling, and supporting integrations. This does not include website hosting or CMS, but does include any marketing technology that requires web team coordination
• Build and maintain cross-platform automations that connect systems, eliminate manual handoffs, and accelerate workflows across the marketing stack. Identify repeatable processes that can be automated or augmented with AI to increase throughput and reduce human error
• Evaluate, implement, and rationalize marketing operations tools, identifying redundancies and integration gaps. Actively identify where AI can be applied across the stack to improve speed, accuracy, and scalability. The expectation is not just to maintain the tools we have, but to continuously enable the marketing organization through smarter technology
• Partner with the Salesforce administration team to ensure seamless data flow between marketing and sales systems, including campaign sync, lead/contact routing, and attribution field architecture

Attribution, Measurement & Data Integrity

• Own and operationalize the marketing attribution framework that enables leadership to confidently prioritize spend across channels. This includes designing and maintaining first-touch, last-touch, and multi-touch attribution models that connect marketing investment to pipeline and revenue
• Build and enforce UTM parameter governance, campaign tracking taxonomy, and source/medium field architecture across all lead capture surfaces. Attribution data must be systematic and trustworthy, not dependent on manual research
• Deliver reporting that gives marketing and GTM leadership clear visibility into channel performance, campaign ROI, and funnel conversion by source. Partner with Revenue Operations on unified reporting frameworks that reconcile sourced-by and influenced-by attribution into a coherent model

Cross-Functional Operational Leadership

• Be the connective tissue between demand generation, the Salesforce team, the web team, strategic marketing, and Revenue Operations. Remove friction, make every handoff seamless, and make every process measurable. Help coordinate how AI is applied across these functions to ensure it is used effectively and in service of our revenue goals
• Partner with the Director of Performance Marketing to build a shared understanding of the customer buying journey across channels. Ensure each stage is measured, that transitions between stages are operationally sound, and that responses are appropriate to where the buyer is, whether that means nurturing, routing to sales, or accelerating to a conversation
• Drive operational readiness for high-volume periods by stress-testing systems and building monitoring that catches issues before they become pipeline losses

About You!

• 8+ years of marketing operations experience, with at least 3 years in a senior role in a B2B SaaS environment. You bring the strategic depth and cross-functional leadership to influence well beyond your own function, and you are equally comfortable building the automation yourself as you are presenting the plan to the CMO
• Deep marketing automation platform expertise. You have personally built, scaled, and optimized marketing automation in at least one major platform (Marketo, Pardot, HubSpot, Eloqua) and understand the architecture beneath the UI: scoring models, lifecycle automation, campaign sync, API integrations, and deliverability
• Proven track record of building lead management systems that do not leak. You have owned the inbound-to-handoff process at a scaling company and can point to measurable improvements in speed-to-lead, conversion rates, and funnel throughput
• Strong CRM and Salesforce expertise. You are fluent in Salesforce as a marketing operations practitioner and a strong technical partner to the admin team
• Operational rigor with architectural thinking. You balance urgency in fixing what is broken today with a clear vision for what the system needs to look like at 2x and 5x scale
• An AI-first operator. You are actively using AI in your work today and have a point of view on how it reshapes marketing operations. We are not looking for someone who talks about AI. We are looking for someone who leads with it
• Exceptional project management skills. You manage complex, cross-functional initiatives with clear milestones, owners, and accountability
• Proactive and tenacious. You do not wait to be told there is a problem. You monitor, investigate, surface issues, and drive resolution
• Data-driven with strong analytical instincts. You build attribution models, question data quality, and translate operational metrics into business impact for executive stakeholders
• Experience in accounting, professional services, or practice management software is a plus but not required

Reports to:

Revenue Operations Director

Cross Collaboration:

Chief Marketing Officer, Director of Performance Marketing, Salesforce Administration Team, Demand Generation, Web Team

Why work at Karbon?

• Gain global experience across Australia, New Zealand, UK, and Canada
• Strong benefits package including:
• Flexible Time Off with an encouraged 4 weeks use per year
• Company paid medical for you and eligible spouse/partner and dependents
• Paid dental and vision and eligible spouse/partner and dependents
• 401(k) with company matching
• Flexible Spending Account
• Up to 8 weeks paid parental leave
• Work-from-home stipend
• Work with (and learn from) an experienced, high-performing team
• A collaborative, team-oriented culture that embraces diversity, invests in development and provides consistent feedback
• Be part of a fast-growing company that firmly believes in promoting high performers from within

Karbon is looking for a Manager of Payment Operations to own and continuously improve how payments work inside our platform. This is a hands-on builder role: you'll design, document, and operate the processes that keep Karbon's payments infrastructure running smoothly — and you'll use modern AI tools to automate as much of that work as possible.

You won't be managing a team on day one, but you'll be building the playbook that a team will eventually run. That means writing the SOPs, identifying the automation opportunities, owning the vendor relationships, and making sure Finance always has clean numbers. The ideal candidate is someone who geeks out over process design, has strong payments fundamentals in the US market, and sees AI as a genuine force multiplier.

This role sits at the intersection of Karbon's core app, our Stripe integration, and the operational layer that makes payments reliable for thousands of accounting firms.

About the Role

Own Daily Operations

• Personally manage payment reconciliation, chargeback processing flows, vendor oversight, and escalation response across Karbon's US payment flows.
• Serve as the internal subject matter expert on Stripe — monitoring performance, troubleshooting transactions where needed, and flagging anomalies.

Build the Process Layer

• Design, document, and maintain SOPs for all payment operations functions — with a clear eye toward what can be systematized, templated, or automated.
• Implement controls and workflows that are audit-ready and scalable as volume grows.

Drive AI-Assisted Automation

• Actively identify repetitive or high-volume operational tasks and lead efforts to automate them using AI tools (including Claude) and workflow tooling.
• Partner with Engineering and Product to embed automation into Karbon's payments infrastructure where manual processes currently live.
• Be the team's resident experimenter: test, document, and share what works.

Vendor & Partner Management

• Own the day-to-day relationship with Stripe and any future payment partners — monitoring SLAs, escalating issues, and ensuring reliability.
• Contribute operational and financial perspective to future payment tech stack evaluations.

Finance Partnership

• Work closely with Finance to ensure payment revenue, processing fees, and margin are accurately captured and clearly communicated.
• Build and maintain the dashboards and reporting that give leadership real-time visibility into payment economics.

Compliance & Risk Awareness

• Maintain awareness of applicable compliance requirements (PCI-DSS, ACH rules, CCPA) and ensure operational processes stay aligned.
• Fraud prevention experience is a plus 

Cross-Functional Collaboration

• Partner with Product and Engineering to surface operational insights that inform roadmap decisions.
• Support CS and Implementation teams by providing payments expertise that improves the client onboarding and billing experience.

About You!

Payment volumes at Karbon are growing extremely quickly. You'll be the person who, in partnership with the GM, defines how it works: the processes, the automations, the dashboards, the playbook. When this function is mature, it'll be because you built it. For someone who wants to own something meaningful at a company with real scale and a clear payments growth trajectory, this is that opportunity.

• 3–6 years in payments operations, financial operations, or fintech — with direct, hands-on experience (not just oversight through a team).
• Strong working knowledge of US payment flows: ACH, card processing, settlements, chargebacks, and reconciliation.
• Demonstrated experience building or significantly improving payment operations processes from scratch.
• Familiarity with Stripe or comparable modern payment infrastructure.
• Genuine enthusiasm for using AI tools to automate and improve operational workflows — this is a core expectation of the role, not a future aspiration.
• Strong analytical instincts; comfortable in spreadsheets, dashboards, and data.
• Clear communicator who can translate payments complexity for non-specialist audiences.

Nice to Have

• Experience with fraud prevention, underwriting, or risk monitoring in a payments context.
• Exposure to international payment flows (Canada, UK, AU, NZ).
• Experience in a SaaS or fintech company serving SMB or professional services clients.
• Familiarity with PCI-DSS compliance requirements.

Success Metrics (First 6-12 Months)

• Core payment operations SOPs documented, with clear automation coverage mapped — what's automated, what's in progress, what's manual and why.
• Reconciliation and chargeback processes running cleanly with minimal exception rate.
• At least two meaningful workflow automations shipped and in active use.
• Finance team has real-time visibility into payment revenue, costs, and margins through live dashboards.
• Karbon's Stripe relationship actively managed with SLA visibility and a clear escalation path.
• Recommendations delivered on pricing and fee structures across active payment methods.

Why Work at Karbon?

• Gain global experience across Australia, New Zealand, UK, and Canada
• Strong benefits package including:
• Flexible Time Off with an encouraged 4 weeks use per year
• Company paid medical for you and eligible spouse/partner and dependents
• Paid dental and vision and eligible spouse/partner and dependents
• 401(k) with company matching
• Flexible Spending Account
• Up to 8 weeks paid parental leave
• Work-from-home stipend
• Work with (and learn from) an experienced, high-performing team
• A collaborative, team-oriented culture that embraces diversity, invests in development and provides consistent feedback
• Be part of a fast-growing company that firmly believes in promoting high performers from within