Our People team is a high-performing group, deeply committed to our Karbonites and values. We are looking for an operations leader who is AI-native to their core, builds systems that scale, and treats agentic workflows as the foundation of how modern People Operations functions. Reporting to the VP of People, this role owns the operational backbone of how we hire, onboard, and support Karbonites across six countries, with a clear runway toward growing a pillar of the People function.

We are looking for someone unique. You're the right operations leader for us if your default instinct when you see a manual process is to ask "what agent should own this?" before "who should own this?". You don't just use AI tools — you architect the workflows, build the agents, and design the systems that let a lean People team operate at the scale of a much larger one. You're equally fluent in the mechanics of multi-country HR compliance and the mechanics of prompt engineering, integrations, and agentic orchestration.

This is not a coordinator role and it is not a ticket-closing role. You'll spend your time designing how work gets done, not doing the work itself wherever an agent can do it instead. You'll own the operational engine across People Ops, with a meaningful TA overlay (forecasting, reporting, data integrity) and benefits ownership embedded in the role. You'll be measured on how much of that engine runs without human intervention.

About the Role

• Architect and continuously improve the end-to-end People Ops and TA operational stack, embedding AI agents and agentic workflows as the default execution layer across onboarding, offboarding, employee lifecycle changes, and the recruiting funnel.
• Design and deploy AI agents to own routine operational work end-to-end, including onboarding task orchestration, compliance documentation, offer letter generation, interview scheduling, and tier-1 employee queries.
• Use AI to manage and monitor multi-country HR compliance across our six operating regions, building agentic checks that flag risk, surface regulatory changes, and keep our entity-level obligations current without manual tracking.
• Build AI-powered reporting and analytics across the People and TA function, producing real-time dashboards, hiring funnel insights, and operational health metrics that the VP of People and pillar leads can act on without requesting them.
• Run our HRIS, ATS, and broader People tech stack as an integrated, AI-augmented system, evaluating new tools through the lens of agent-readiness and API-first design rather than feature lists.
• Use AI to support the TA function with a focus on pipeline forecasting, recruiting data integrity, and funnel reporting, partnering with hiring managers to embed AI into how they track and interpret hiring data.
• Own benefits administration and vendor management across our US entity, using AI to streamline open enrollment, automate eligibility tracking, and surface utilization insights that inform future benefits strategy.
• Leverage AI to deliver a seamless, high-quality employee experience at scale, anticipating friction points across the lifecycle and deploying agents or workflows to resolve them before they become tickets.
• Drive AI-led process documentation and knowledge management across People Ops, ensuring every workflow is documented in a way that is both human-readable and agent-executable.
• Partner with Finance, IT, and Legal using AI-augmented workflows for cross-functional operations, including headcount planning, system access provisioning, and contract and policy management.
• Coach and uplift the broader People team on AI fluency, agent design, and operational automation, modeling what an AI-forward People Ops function looks like in practice.
• Own AI governance for the People function, ensuring our use of agents and AI tools is compliant, ethical, and aligned with how we handle sensitive employee and candidate data globally.

About You!

• 5+ years of progressive experience across People Operations or HR Ops, with at least some leadership or team lead experience.
• Prior SaaS or high-growth tech experience is essential. You understand how a global, multi-entity People function operates and what breaks at scale.
• Deep, hands-on fluency with AI tools, agent builders, and agentic workflows. You've personally built, deployed, and maintained agents that own real operational work, not just experimented with them.
• Strong technical instincts: comfortable with APIs, integrations, automation platforms (Zapier, Make, n8n, or similar), and prompt engineering as core craft, not adjacent skills.
• Multi-country HR Ops experience strongly preferred but not essential, ideally across some combination of the US, UK, Australia/NZ, Canada, and the Philippines.
• Proven ability to redesign operational processes from the ground up rather than incrementally improve them, with a clear bias toward automation over headcount.
• Working knowledge of US benefits administration, including open enrollment, carrier management, and compliance (ACA, ERISA basics).
• Working knowledge of HR compliance across multiple jurisdictions, with the judgment to know when AI can own a compliance task and when a human must.
• Data fluency: you build operational dashboards, you read funnel metrics natively, and you use AI to go deeper and faster than the tools alone allow.
• A systems thinker who can hold the full operational picture across People Ops, TA, and Benefits simultaneously, and design how they interlock.
• Player-coach mindset: senior enough to operate independently, willing to build and ship the work yourself, with the trajectory and appetite to grow a pillar as we scale.
• Unquestioned integrity, high EQ, and discretion with sensitive employee and candidate data.
• Genuine excitement about where AI is taking the People function, and a strong point of view on what an AI-native HR operation should look like.

Why work at Karbon?

• You'll own the operational engine of a global People function with leadership of direct reports from day one.
• You'll be part of a People team actively building the AI-forward model for how HR operates. You won't be told to use AI; you'll define how we use it.
• Gain global experience across Australia, New Zealand, UK, and Canada
• Strong benefits package including:
• Flexible Time Off with an encouraged 4 weeks use per year
• Company paid medical for you and eligible spouse/partner and dependents
• Paid dental and vision and eligible spouse/partner and dependents
• 401(k) with company matching
• Flexible Spending Account
• Up to 8 weeks paid parental leave
• Work-from-home stipend
• Work with (and learn from) an experienced, high-performing team
• A collaborative, team-oriented culture that embraces diversity, invests in development and provides consistent feedback
• Be part of a fast-growing company that firmly believes in promoting high performers from within

Our People team is a high-performing group, deeply committed to our Karbonites and values. We are looking for an operations leader who is AI-native to their core, builds systems that scale, and treats agentic workflows as the foundation of how modern People Operations functions. Reporting to the VP of People, this role owns the operational backbone of how we hire, onboard, and support Karbonites across six countries, with a clear runway toward growing a pillar of the People function.

We are looking for someone unique. You're the right operations leader for us if your default instinct when you see a manual process is to ask "what agent should own this?" before "who should own this?". You don't just use AI tools — you architect the workflows, build the agents, and design the systems that let a lean People team operate at the scale of a much larger one. You're equally fluent in the mechanics of multi-country HR compliance and the mechanics of prompt engineering, integrations, and agentic orchestration.

This is not a coordinator role and it is not a ticket-closing role. You'll spend your time designing how work gets done, not doing the work itself wherever an agent can do it instead. You'll own the operational engine across People Ops, with a meaningful TA overlay (forecasting, reporting, data integrity) and benefits ownership embedded in the role. You'll be measured on how much of that engine runs without human intervention.

About the Role

• Architect and continuously improve the end-to-end People Ops and TA operational stack, embedding AI agents and agentic workflows as the default execution layer across onboarding, offboarding, employee lifecycle changes, and the recruiting funnel.
• Design and deploy AI agents to own routine operational work end-to-end, including onboarding task orchestration, compliance documentation, offer letter generation, interview scheduling, and tier-1 employee queries.
• Use AI to manage and monitor multi-country HR compliance across our six operating regions, building agentic checks that flag risk, surface regulatory changes, and keep our entity-level obligations current without manual tracking.
• Build AI-powered reporting and analytics across the People and TA function, producing real-time dashboards, hiring funnel insights, and operational health metrics that the VP of People and pillar leads can act on without requesting them.
• Run our HRIS, ATS, and broader People tech stack as an integrated, AI-augmented system, evaluating new tools through the lens of agent-readiness and API-first design rather than feature lists.
• Use AI to support the TA function with a focus on pipeline forecasting, recruiting data integrity, and funnel reporting, partnering with hiring managers to embed AI into how they track and interpret hiring data.
• Own benefits administration and vendor management across our US entity, using AI to streamline open enrollment, automate eligibility tracking, and surface utilization insights that inform future benefits strategy.
• Leverage AI to deliver a seamless, high-quality employee experience at scale, anticipating friction points across the lifecycle and deploying agents or workflows to resolve them before they become tickets.
• Drive AI-led process documentation and knowledge management across People Ops, ensuring every workflow is documented in a way that is both human-readable and agent-executable.
• Partner with Finance, IT, and Legal using AI-augmented workflows for cross-functional operations, including headcount planning, system access provisioning, and contract and policy management.
• Coach and uplift the broader People team on AI fluency, agent design, and operational automation, modeling what an AI-forward People Ops function looks like in practice.
• Own AI governance for the People function, ensuring our use of agents and AI tools is compliant, ethical, and aligned with how we handle sensitive employee and candidate data globally.

About You!

• 5+ years of progressive experience across People Operations or HR Ops, with at least some leadership or team lead experience.
• Prior SaaS or high-growth tech experience is essential. You understand how a global, multi-entity People function operates and what breaks at scale.
• Deep, hands-on fluency with AI tools, agent builders, and agentic workflows. You've personally built, deployed, and maintained agents that own real operational work, not just experimented with them.
• Strong technical instincts: comfortable with APIs, integrations, automation platforms (Zapier, Make, n8n, or similar), and prompt engineering as core craft, not adjacent skills.
• Multi-country HR Ops experience strongly preferred but not essential, ideally across some combination of the US, UK, Australia/NZ, Canada, and the Philippines.
• Proven ability to redesign operational processes from the ground up rather than incrementally improve them, with a clear bias toward automation over headcount.
• Working knowledge of US benefits administration, including open enrollment, carrier management, and compliance (ACA, ERISA basics).
• Working knowledge of HR compliance across multiple jurisdictions, with the judgment to know when AI can own a compliance task and when a human must.
• Data fluency: you build operational dashboards, you read funnel metrics natively, and you use AI to go deeper and faster than the tools alone allow.
• A systems thinker who can hold the full operational picture across People Ops, TA, and Benefits simultaneously, and design how they interlock.
• Player-coach mindset: senior enough to operate independently, willing to build and ship the work yourself, with the trajectory and appetite to grow a pillar as we scale.
• Unquestioned integrity, high EQ, and discretion with sensitive employee and candidate data.
• Genuine excitement about where AI is taking the People function, and a strong point of view on what an AI-native HR operation should look like.

Why work at Karbon?

• You'll own the operational engine of a global People function with leadership of direct reports from day one.
• You'll be part of a People team actively building the AI-forward model for how HR operates. You won't be told to use AI; you'll define how we use it.
• Gain global experience across Australia, New Zealand, UK, and Canada
• Strong benefits package including:
• Flexible Time Off with an encouraged 4 weeks use per year
• Company paid medical for you and eligible spouse/partner and dependents
• Paid dental and vision and eligible spouse/partner and dependents
• 401(k) with company matching
• Flexible Spending Account
• Up to 8 weeks paid parental leave
• Work-from-home stipend
• Work with (and learn from) an experienced, high-performing team
• A collaborative, team-oriented culture that embraces diversity, invests in development and provides consistent feedback
• Be part of a fast-growing company that firmly believes in promoting high performers from within

Our People team is a high-performing group, deeply committed to our Karbonites and values. We are looking for a true partner who is commercially sharp, proactively curious, and fluent in both the people discipline and the AI tools redefining how great HR professionals work. Reporting to the VP of People, this role’s main client group includes our Customer and Sales teams, with the unique opportunity to partner with executive leaders to drive performance, engagement, and provide real business insights. 

We are looking for someone unique. You’re the right HR partner for us if you walk into every leader conversation already knowing the business context, GDR, NDR, churn, pipeline health, quota attainment etc., and you'll bring people insights that leaders haven't or don’t even know to ask for yet. You’re highly AI-centric and use AI agents and agentic workflows as a natural extension of how you work, not as an experiment, and you're excited about what that means for the future of the people function and the teams you support.

This is not just a case management role. You'll spend as much time anticipating the challenges as solving them, and you'll be as comfortable challenging a VP's org design decision as handling a complex ER matter, and just as comfortable deploying an AI agent to synthesize engagement data as facilitating a critical performance conversation.

About the Role

• Partner proactively and deeply with senior leaders across Customer and Sales, understanding their commercial model, team dynamics, and company metrics well enough to shape the people agenda without being prompted.
• Actively use AI tools and agentic workflows to surface insights, automate routine work, and elevate the quality of everything you deliver, from data analysis and trends reporting to preparing for leader conversations and running project workstreams.
• Use AI to effectively report and manage complex employment relations cases with ease and simplicity, while coaching, guiding, and empowering leaders to own them end-to-end.
• Review and stay current on various reporting for your client groups, understanding the metrics that matter at a level that you can connect to the people strategy.
• Challenge leaders constructively, balancing strong support with the willingness to push back on decisions that carry people or business risk, using data and AI-generated insights to back your position.
• Leverage people data and analytics to build narratives that drive leadership alignment, you use AI to go deeper and faster, and you bring insights to the table, not just reports.
• Own and drive HR project management across your client groups, keeping initiatives structured, on track, and delivered to a high standard, with AI embedded in how you manage and execute.
• Build trusted, high-quality relationships with VP and C-suite level stakeholders, showing up as a peer to the business, not a support function.
• Be a change agent for people programs, influencing without authority and driving adoption with credibility and evidence.
• Partner closely with People Ops, TA, and L&D to deliver a seamless employee experience across the full lifecycle.
• Contribute to global People initiatives across Karbon's six operating regions.

About You!

• 5+ years of progressive HR experience, including some business partnering, and at a minimum, a strong generalist background.
• Prior SaaS or high-growth tech experience is essential. You understand how a GTM organization operates, what drives CS and Sales performance, and how to speak the language of revenue.
• Genuine GTM domain fluency — you have a baseline knowledge of key metrics relevant to a Customer and Sales org i.e. GDR, NDR, churn, pipeline coverage, and quota attainment, and you use them naturally in people conversations.
• A proactive partnering instinct is essential; you don't wait to be asked. You review data, attend business reviews, and bring people insights before leaders know they need them.
• Demonstrated ability to build credibility at a senior level — you show up as a peer, not a support function.
• Proven ability to challenge leaders constructively — you're trusted precisely because you'll push back when it matters, not just validate.
• Data fluency — you build compelling narratives from people data, increasingly powered by AI, that influence strategic decisions.
• Hands-on fluency with AI tools and agentic workflows — you actively use them every day to improve your output, automate repetitive work, and move faster. This isn't aspirational; it's how we already operate. You should too.
• Strong working knowledge of US employment law and HR compliance. Multi-state experience highly valued.
• A project driver: known for delivering results across multiple initiatives simultaneously without close supervision.
• Experience coaching senior leaders through org design decisions, workforce planning, and the strategic and human implications of building AI-augmented teams.
• Unquestioned integrity, high EQ, and personal maturity — you handle sensitive situations with compassion and discretion.
• Genuine curiosity about where AI is taking the future of work, and an appetite to be at the front of that curve, not catching up to it.

Why Work at Karbon?

• Your client group includes those at the executive table - Chief Customer Officer, 2x VP of Sales
• You'll be part of a People team actively building the AI-forward model for how HR operates — you won't be told to use AI; you'll help shape how we do it.
• Global exposure across the USA, Australia, New Zealand, UK, Canada, and the Philippines.
• Strong benefits package including:
• Flexible Time Off with an encouraged 4 weeks use per year
• Company paid medical for you and eligible spouse/partner and dependents
• Paid dental and vision and eligible spouse/partner and dependents
• 401(k) with company matching
• Flexible Spending Account
• Up to 8 weeks paid parental leave
• Work-from-home stipend
• Work with (and learn from) an experienced, high-performing team
• A collaborative, team-oriented culture that embraces diversity, invests in development and provides consistent feedback
• Be part of a fast-growing company that firmly believes in promoting high performers from within

Our People team is a high-performing group, deeply committed to our Karbonites and values. We are looking for a true partner who is commercially sharp, proactively curious, and fluent in both the people discipline and the AI tools redefining how great HR professionals work. Reporting to the VP of People, this role’s main client group includes our Customer and Sales teams, with the unique opportunity to partner with executive leaders to drive performance, engagement, and provide real business insights. 

We are looking for someone unique. You’re the right HR partner for us if you walk into every leader conversation already knowing the business context, GDR, NDR, churn, pipeline health, quota attainment etc., and you'll bring people insights that leaders haven't or don’t even know to ask for yet. You’re highly AI-centric and use AI agents and agentic workflows as a natural extension of how you work, not as an experiment, and you're excited about what that means for the future of the people function and the teams you support.

This is not just a case management role. You'll spend as much time anticipating the challenges as solving them, and you'll be as comfortable challenging a VP's org design decision as handling a complex ER matter, and just as comfortable deploying an AI agent to synthesize engagement data as facilitating a critical performance conversation.

About the Role

• Partner proactively and deeply with senior leaders across Customer and Sales, understanding their commercial model, team dynamics, and company metrics well enough to shape the people agenda without being prompted.
• Actively use AI tools and agentic workflows to surface insights, automate routine work, and elevate the quality of everything you deliver, from data analysis and trends reporting to preparing for leader conversations and running project workstreams.
• Use AI to effectively report and manage complex employment relations cases with ease and simplicity, while coaching, guiding, and empowering leaders to own them end-to-end.
• Review and stay current on various reporting for your client groups, understanding the metrics that matter at a level that you can connect to the people strategy.
• Challenge leaders constructively, balancing strong support with the willingness to push back on decisions that carry people or business risk, using data and AI-generated insights to back your position.
• Leverage people data and analytics to build narratives that drive leadership alignment, you use AI to go deeper and faster, and you bring insights to the table, not just reports.
• Own and drive HR project management across your client groups, keeping initiatives structured, on track, and delivered to a high standard, with AI embedded in how you manage and execute.
• Build trusted, high-quality relationships with VP and C-suite level stakeholders, showing up as a peer to the business, not a support function.
• Be a change agent for people programs, influencing without authority and driving adoption with credibility and evidence.
• Partner closely with People Ops, TA, and L&D to deliver a seamless employee experience across the full lifecycle.
• Contribute to global People initiatives across Karbon's six operating regions.

About You!

• 5+ years of progressive HR experience, including some business partnering, and at a minimum, a strong generalist background.
• Prior SaaS or high-growth tech experience is essential. You understand how a GTM organization operates, what drives CS and Sales performance, and how to speak the language of revenue.
• Genuine GTM domain fluency — you have a baseline knowledge of key metrics relevant to a Customer and Sales org i.e. GDR, NDR, churn, pipeline coverage, and quota attainment, and you use them naturally in people conversations.
• A proactive partnering instinct is essential; you don't wait to be asked. You review data, attend business reviews, and bring people insights before leaders know they need them.
• Demonstrated ability to build credibility at a senior level — you show up as a peer, not a support function.
• Proven ability to challenge leaders constructively — you're trusted precisely because you'll push back when it matters, not just validate.
• Data fluency — you build compelling narratives from people data, increasingly powered by AI, that influence strategic decisions.
• Hands-on fluency with AI tools and agentic workflows — you actively use them every day to improve your output, automate repetitive work, and move faster. This isn't aspirational; it's how we already operate. You should too.
• Strong working knowledge of US employment law and HR compliance. Multi-state experience highly valued.
• A project driver: known for delivering results across multiple initiatives simultaneously without close supervision.
• Experience coaching senior leaders through org design decisions, workforce planning, and the strategic and human implications of building AI-augmented teams.
• Unquestioned integrity, high EQ, and personal maturity — you handle sensitive situations with compassion and discretion.
• Genuine curiosity about where AI is taking the future of work, and an appetite to be at the front of that curve, not catching up to it.

Why Work at Karbon?

• Your client group includes those at the executive table - Chief Customer Officer, 2x VP of Sales
• You'll be part of a People team actively building the AI-forward model for how HR operates — you won't be told to use AI; you'll help shape how we do it.
• Global exposure across the USA, Australia, New Zealand, UK, Canada, and the Philippines.
• Strong benefits package including:
• Flexible Time Off with an encouraged 4 weeks use per year
• Company paid medical for you and eligible spouse/partner and dependents
• Paid dental and vision and eligible spouse/partner and dependents
• 401(k) with company matching
• Flexible Spending Account
• Up to 8 weeks paid parental leave
• Work-from-home stipend
• Work with (and learn from) an experienced, high-performing team
• A collaborative, team-oriented culture that embraces diversity, invests in development and provides consistent feedback
• Be part of a fast-growing company that firmly believes in promoting high performers from within

Our People team is a high-performing group, deeply committed to our Karbonites and values. We are looking for a true partner who is commercially sharp, proactively curious, and fluent in both the people discipline and the AI tools redefining how great HR professionals work. Reporting to the VP of People, this role’s main client group includes our Customer and Sales teams, with the unique opportunity to partner with executive leaders to drive performance, engagement, and provide real business insights. 

We are looking for someone unique. You’re the right HR partner for us if you walk into every leader conversation already knowing the business context, GDR, NDR, churn, pipeline health, quota attainment etc., and you'll bring people insights that leaders haven't or don’t even know to ask for yet. You’re highly AI-centric and use AI agents and agentic workflows as a natural extension of how you work, not as an experiment, and you're excited about what that means for the future of the people function and the teams you support.

This is not just a case management role. You'll spend as much time anticipating the challenges as solving them, and you'll be as comfortable challenging a VP's org design decision as handling a complex ER matter, and just as comfortable deploying an AI agent to synthesize engagement data as facilitating a critical performance conversation.

About the Role

• Partner proactively and deeply with senior leaders across Customer and Sales, understanding their commercial model, team dynamics, and company metrics well enough to shape the people agenda without being prompted.
• Actively use AI tools and agentic workflows to surface insights, automate routine work, and elevate the quality of everything you deliver, from data analysis and trends reporting to preparing for leader conversations and running project workstreams.
• Use AI to effectively report and manage complex employment relations cases with ease and simplicity, while coaching, guiding, and empowering leaders to own them end-to-end.
• Review and stay current on various reporting for your client groups, understanding the metrics that matter at a level that you can connect to the people strategy.
• Challenge leaders constructively, balancing strong support with the willingness to push back on decisions that carry people or business risk, using data and AI-generated insights to back your position.
• Leverage people data and analytics to build narratives that drive leadership alignment, you use AI to go deeper and faster, and you bring insights to the table, not just reports.
• Own and drive HR project management across your client groups, keeping initiatives structured, on track, and delivered to a high standard, with AI embedded in how you manage and execute.
• Build trusted, high-quality relationships with VP and C-suite level stakeholders, showing up as a peer to the business, not a support function.
• Be a change agent for people programs, influencing without authority and driving adoption with credibility and evidence.
• Partner closely with People Ops, TA, and L&D to deliver a seamless employee experience across the full lifecycle.
• Contribute to global People initiatives across Karbon's six operating regions.

About You!

• 5+ years of progressive HR experience, including some business partnering, and at a minimum, a strong generalist background.
• Prior SaaS or high-growth tech experience is essential. You understand how a GTM organization operates, what drives CS and Sales performance, and how to speak the language of revenue.
• Genuine GTM domain fluency — you have a baseline knowledge of key metrics relevant to a Customer and Sales org i.e. GDR, NDR, churn, pipeline coverage, and quota attainment, and you use them naturally in people conversations.
• A proactive partnering instinct is essential; you don't wait to be asked. You review data, attend business reviews, and bring people insights before leaders know they need them.
• Demonstrated ability to build credibility at a senior level — you show up as a peer, not a support function.
• Proven ability to challenge leaders constructively — you're trusted precisely because you'll push back when it matters, not just validate.
• Data fluency — you build compelling narratives from people data, increasingly powered by AI, that influence strategic decisions.
• Hands-on fluency with AI tools and agentic workflows — you actively use them every day to improve your output, automate repetitive work, and move faster. This isn't aspirational; it's how we already operate. You should too.
• Strong working knowledge of US employment law and HR compliance. Multi-state experience highly valued.
• A project driver: known for delivering results across multiple initiatives simultaneously without close supervision.
• Experience coaching senior leaders through org design decisions, workforce planning, and the strategic and human implications of building AI-augmented teams.
• Unquestioned integrity, high EQ, and personal maturity — you handle sensitive situations with compassion and discretion.
• Genuine curiosity about where AI is taking the future of work, and an appetite to be at the front of that curve, not catching up to it.

Why Work at Karbon?

• Your client group includes those at the executive table - Chief Customer Officer, 2x VP of Sales
• You'll be part of a People team actively building the AI-forward model for how HR operates — you won't be told to use AI; you'll help shape how we do it.
• Global exposure across the USA, Australia, New Zealand, UK, Canada, and the Philippines.
• Strong benefits package including:
• Flexible Time Off with an encouraged 4 weeks use per year
• Company paid medical for you and eligible spouse/partner and dependents
• Paid dental and vision and eligible spouse/partner and dependents
• 401(k) with company matching
• Flexible Spending Account
• Up to 8 weeks paid parental leave
• Work-from-home stipend
• Work with (and learn from) an experienced, high-performing team
• A collaborative, team-oriented culture that embraces diversity, invests in development and provides consistent feedback
• Be part of a fast-growing company that firmly believes in promoting high performers from within

Senior Security Engineer

Our Engineering Standards at Karbon:

Balance Speed and Quality

Engineers are expected to balance delivery speed with a strong commitment to quality, meeting agreed timelines while producing reliable, maintainable, and well-tested solutions. Sound judgment in making trade-offs between velocity and long-term sustainability is essential.

Collaborate Effectively

Engineering is collaborative by default. Team members are expected to contribute constructively in design discussions, reviews, and planning, communicate clearly about progress and risks, and support shared team outcomes in both hybrid and distributed environments.

Build and Maintain Systems

Engineers are responsible for building new capabilities while maintaining and improving existing systems. This includes designing scalable solutions, reducing technical debt, supporting operational stability, and contributing to continuous improvement.

Operate with Autonomy

A high degree of autonomy is expected. Given clear objectives, engineers should independently translate problems into actionable technical approaches, proactively identify improvements, and continuously expand relevant technical expertise.

Ownership and Accountability

Ownership is fundamental. Engineers are accountable for the quality, performance, and customer impact of their work from design through post-release support, and are expected to follow through on commitments.

AI-Enabled Engineering

AI is reshaping how software is built, and we are committed to leveraging it as a force multiplier for creativity, impact, and capability. Engineers are expected to confidently apply strong technical fundamentals while embracing AI tools and approaches to enhance productivity, problem-solving, and innovation. Curiosity, adaptability, and enthusiasm for integrating AI into meaningful product development are essential.

Contribute to Team Culture

Engineers contribute positively to a culture of professionalism, transparency, low bureaucracy, and mutual respect, strengthening team performance through authenticity, curiosity, and collaboration.

About the Role! 

Seeking a development & cloud focused Senior Security Engineer to join our expanding security team.

The ideal candidate will have passion for AppSec, Cloud and AI. They will be a skilled communicator and relationship builder capable of promoting and building security practices across the organization and into our development processes.

AI is reshaping practices across the board and at Karbon we’re fully committed. We don’t see AI as a replacement but as a force multiplier. We’re looking for Security Engineers who are confident in network & security fundamentals, driven to grow, and excited by the challenges and opportunities AI brings.

What You’ll Own:

• Partner with different areas within Karbon - You will make sure security is embedded from the start from feature design and development to participating in design reviews and threat modelling.
• Balance Security and Delivery - You know how to balance delivery needs with security and can communicate security risks and issues to non technical stakeholders. You understand when it's important to push back, when to compromise and how to work with delivery teams to reach a great outcome.
• You keep up to date on the latest technologies and approaches - You are excited by the new developments such as AI bring to security but also understand the importance of security foundational practices such as good account hygiene, least privilege, attack surface reduction and MFA.
• Identify and assess security risks introduced by AI tools - You’ll assist with reviewing the risks of AI tooling usage & Integration and AI-generated code.
• Apply AI-assisted tooling to accelerate security work - you understand the impact AI can have and utilize it across many areas including triage, threat detection, code review, and documentation.
• Flexibility and confidence to work across multiple security domains - We’re a small team responsible for Security at a fast moving company and you’ll get exposure to many different security domains; you could be assisting with refining and investigating corporate IT security processes in the morning, reviewing a cloud hosted system after lunch and then tweaking detection rules!
• Work effectively as part of a team - Security is a team sport and you understand the need to build relationships and trust across the organization to enhance Karbon’s security posture. You are happy to answer questions and offer advice to teams that will reach out for your assistance.
• Own your work - You take pride in your work, feeling a deep sense of responsibility for the products we develop and ensuring we keep our customers' valuable data secure. This sense of ownership is paramount, and you share this commitment.
• Bring your passion and personality - Your creativity, curiosity, and authentic self make the team stronger. If you've worked in highly political environments, you'll find our culture, free from office politics and valuing openness and authenticity, a refreshing change.
• Help us measure improvement and steer our roadmap - Contribute to Security Metrics so we can track progress and feedback into our roadmap.

What Sets You Apart

4+ years experience in a security or development role across most of the following:

• Collaborating with teams to review designs & implementations for security issues and embedding good security practices across software development
• Triaging issues and reports, assisting teams to remedy items and testing fixes
• Working with external penetration test companies to validate and prioritize findings
• Conducting risk and vulnerability assessments of web applications and APIs and third party suppliers and integrations
• Configuring and tuning SAST, SCA and DAST Tooling
• Working with build/deployment pipelines to incorporate security tooling (Github Actions or Azure Devops YAML based pipelines)
• Assisting with implementing security focused alerting and detections and automations
• Conducting and facilitating organizational & developer focused security training
• Assisting with operational security items such as EDR alerts and MDM
• Contributing to our security roadmap

In addition you’ll need:

• Strong communication skills (spoken and written) 
• Some of the following Languages/Frameworks: Microsoft .NET/C#, JavaScript (we use React and EmberJS frameworks and, Python)
• At least one cloud platform: Azure, AWS or GCP (we use Azure predominantly)
• Working knowledge of PowerShell or Bash and Python
• Working knowledge of at least one AI development tool e.g. Claude Code, GitHub Co-Pilot etc
• Portswigger Burp or similar
• Certifications such as Offsec OSCP & AWAE, GIAC, Burp Practitioner, PJPT, Microsoft/AWS development and cloud related are nice to have
• Experience with securing AI applications, systems and AI tooling would be highly regarded

Why Work at Karbon?

• Gain global experience across Australia, New Zealand, UK, and Canada
• Strong benefits package including:
• Flexible Time Off with an encouraged 4 weeks use per year
• Company paid medical for you and eligible spouse/partner and dependents
• Paid dental and vision and eligible spouse/partner and dependents
• 401(k) with company matching
• Flexible Spending Account
• Up to 8 weeks paid parental leave
• Work-from-home stipend
• Work with (and learn from) an experienced, high-performing team
• A collaborative, team-oriented culture that embraces diversity, invests in development and provides consistent feedback
• Be part of a fast-growing company that firmly believes in promoting high performers from within

Senior DevOps Engineer

About this role

The DevOps Engineer will work within the Platform Engineering team and help provide the infrastructure, tooling, and automation that supports Karbon’s engineering teams. This role focuses on improving deployment workflows, platform reliability, and operational visibility across our cloud platform.

Our Engineering Standards

Balance Speed and Quality

Engineers are expected to balance delivery speed with a strong commitment to quality, meeting agreed timelines while producing reliable, maintainable, and well-tested solutions. Sound judgment in making trade-offs between velocity and long-term sustainability is essential.

Collaborate Effectively

Engineering is collaborative by default. Team members are expected to contribute constructively in design discussions, reviews, and planning, communicate clearly about progress and risks, and support shared team outcomes in both hybrid and distributed environments.

Build and Maintain Systems

Engineers are responsible for building new capabilities while maintaining and improving existing systems. This includes designing scalable solutions, reducing technical debt, supporting operational stability, and contributing to continuous improvement.

Operate with Autonomy

A high degree of autonomy is expected. Given clear objectives, engineers should independently translate problems into actionable technical approaches, proactively identify improvements, and continuously expand relevant technical expertise.

Ownership and Accountability

Ownership is fundamental. Engineers are accountable for the quality, performance, and customer impact of their work from design through post-release support, and are expected to follow through on commitments.

AI-Enabled Engineering

AI is reshaping how software is built, and we are committed to leveraging it as a force multiplier for creativity, impact, and capability. Engineers are expected to confidently apply strong technical fundamentals while embracing AI tools and approaches to enhance productivity, problem-solving, and innovation. Curiosity, adaptability, and enthusiasm for integrating AI into meaningful product development are essential.

Contribute to Team Culture

Engineers contribute positively to a culture of professionalism, transparency, low bureaucracy, and mutual respect, strengthening team performance through authenticity, curiosity, and collaboration.

Some of your main responsibilities will include:

• Building, maintaining, and improving CI/CD pipelines and deployment workflows using GitHub Actions and Jenkins to enable reliable production releases
• Developing and maintaining Infrastructure as Code and automated provisioning using tools such as Terraform, ARM templates, CloudFormation.
• Supporting configuration management using Chef
• Supporting containerised workloads using Docker and Azure Container Apps
• Building and maintaining monitoring, alerting, and observability systems using Datadog and OpenTelemetry
• Monitoring the security, performance, and availability of infrastructure and applications
• Investigating and resolving infrastructure and platform-related issues
• Working with engineering teams to deploy infrastructure changes safely and efficiently
• Contributing to disaster recovery, environment management, and operational resilience
• Assisting with cloud cost optimisation
• Delivering operational support for the platform as part of a team on-call roster rotation
• Working closely with Engineering and Product teams to implement DevOps solutions and improve developer workflows

About You

Candidates with the following characteristics and experience are encouraged to apply:

• 5+ years of experience working in DevOps, Platform Engineering, or Site Reliability Engineering
• Experience supporting Azure cloud environments
• Good understanding of DevOps practices and infrastructure fundamentals (Linux, Windows, DNS, TCP/IP, networking)
• Experience building CI/CD pipelines using GitHub Actions, Jenkins, or similar tools
• Experience working with Infrastructure as Code tools such as Terraform
• Experience with Docker containerisation and cloud-native application deployments
• Experience using configuration management tools such as Chef
• Experience implementing monitoring and observability using tools such as Datadog and OpenTelemetry
• Experience automating workflows using PowerShell, Bash, Python, or similar scripting languages
• Experience working with Git-based repositories and modern development workflows
• Familiarity with high-availability systems, microservice architectures, and distributed systems
• Strong communication skills and ability to collaborate across engineering teams
• A proactive approach to problem-solving and improving platform reliability

AI is reshaping how software gets built, and at Karbon we’re fully committed. We don’t see AI as a replacement for engineers. We see it as a force multiplier that will elevate creativity, impact and capability to levels we’ve barely begun to imagine. We’re looking for developers who are confident in their fundamentals, driven to grow, and excited to harness AI to build something meaningful. If you’re energized by this future rather than cautious of it, you’ll feel right at home here.

Our Core Technology Stack

We build modern, scalable software on a thoughtfully designed stack:

• Frontend: TypeScript and JavaScript across Ember (today), React, and React Native.
• Backend: .NET / C# (Web API, .NET Core) powering distributed services.
• Data: SQL Server with performance and integrity at scale.
• Cloud: Microsoft Azure.
• Observability: Metrics, logging, alerting, and dashboards in Datadog — because we believe you can’t improve what you don’t measure.

Our architecture continues to evolve as we scale. We invest in event-driven systems, well-defined microservices, and containerized deployments (Azure Container Apps) to build resilient, decoupled, and high-performing software.

If you care about clean service boundaries, reliable systems, and shipping with confidence — you’ll feel right at home here.

Why Work at Karbon?

• Gain global experience across the USA, Australia, New Zealand, UK, Canada and the Philippines
• 4 weeks annual leave plus 5 extra "Karbon Days" off a year
• Flexible working environment
• Work with (and learn from) an experienced, high-performing team
• Be part of a fast-growing company that firmly believes in promoting high performers from within
• A collaborative, team-oriented culture that embraces diversity, invests in development, and provides consistent feedback
• Generous parental leave

Are you a sales professional looking for an opportunity to make an impact in a rapidly growing, award winning and well-funded SaaS business that is disrupting a multibillion-dollar industry? 

We are looking for top performing, self-starter sales executives with experience and desire to manage all aspects of the sales process including prospecting, lead qualification, demand creation and closing new business. Our sales team members are located throughout the United States offering flexibility to work remotely. This is a tremendous career opportunity with a high level of professional and financial upside.

About the Role

As a Sales Account Executive, you will be responsible for identifying and managing leads and opportunities, demonstrating Karbon’s value, communicating the compelling reason to change, and leading technical demonstrations of our platform while providing a first-class experience and ultimately optimizing how prospects run their firms. 

• Respond to prospective customers promptly, book discovery calls with inbound leads, uncover their pain points, and tailor presentations to demonstrate how Karbon will help them modernize their firm, accelerate their growth and retain top talent
• Drive and expand your portfolio of prospects through outbound engagement and call activity (~40% of appointments are generated by the rep)
• Create Outreach sequences leveraging marketing rich content and/or custom campaigns that include phone, email, e-gifting, and LI to secure meetings with decision makers in ICP accounts
• Build and maintain a strong pipeline of opportunities with a minimum of 3 times quota securing next step meetings throughout the process
• Ensure accurate and timely updates of information and forecasts (call/meeting notes, supporting documentation, next steps etc.) in Salesforce/Gong
• Demonstrate how Karbon's value proposition aligns with clients' requirements
• Harness Karbon’s AI-first culture by utilizing Gong for deep-dive call analysis and ChatGPT/Gemini to synthesize discovery notes, automate follow-up emails, and conduct rapid competitive research to win deals.

About You!

We are looking for someone who thrives working independently in a high growth, fast-paced environment. The ability to multitask, leverage lots of modern software to automate tasks, set and adjust priorities, and be a team-player is critical. If you are hungry to learn and enjoy being a part of a high-performance team where authenticity and passion for action are valued, Karbon is your future home.

Candidates with the following qualifications and experience are encouraged to apply:

• 3+ years of experience selling SaaS to mid-market businesses with a track record of being top performing and consistently exceeding quota
• Experience with outbound sales; hunter mentality
• Team player with a strong work ethic who is self-motivated and driven by results
• Ability to demonstrate a strong business case for Karbon through a consultative and value driven sales process
• The technical aptitude to master our sales tools /tech stack
• Ability to prioritize and multitask sales opportunities of varying lengths and depths, and effectively articulate the potential you have with each account
•  A friendly, but assertive demeanor
• Physically located in United States preferable Central or Eastern time zones
• Bonus points if you have previous experience working at a company that sells Workflow, Accounting, or Project Management software 

Our sales team has amazing additional incentives focused on performance including an annual President’s Club Trip, Rep of Month, Quarter and Year!

Why Work at Karbon?

• Competitive salary with uncapped monthly bonus potential and high quota attainment
• Excellent benefits package including:
  • Paid Flexible Time Off with an encouraged 3 weeks use per year
  • Company paid medical for you and eligible spouse/partner and dependents
  • Company paid dental and vision and eligible spouse/partner and dependents
  • Fully company funded short and long term disability
  • Fully company paid life insurance
  • 401(k) with company matching
  • Flexible Spending Account
  • Up to 8 weeks paid parental leave
  • Work-from-home stipend
• Opportunity to sell a leading platform (number 1 on G2) with a highly recognized and valued brand/product offering
• Work with (and learn from) an experienced, high-performing team
• Be part of a fast-growing company that firmly believes in promoting high performers from within
• A collaborative, team-oriented culture that embraces diversity, invests in development, and provides consistent feedback
• Additional incentives focused on performance, including President’s Club Trip, Rep of Month, Quarter, and Year
• OTE for this role at target is $212,000

We are looking for a Director of Performance Marketing to lead Karbon's paid and digital growth engine at a pivotal moment. AI is not on the horizon for marketing - it is here. Buyer discovery is increasingly happening through AI-native surfaces. The next generation of search is agentic. This role demands a leader who is not watching these changes unfold, but actively building strategy and systems to get ahead of them.

You will own paid media strategy and investment, lead Karbon's approach to AI-native and agentic search, drive the website as a high-converting commercial asset, and architect lifecycle campaigns that grow revenue across the full customer journey. Critically, you will also be expected to build a team that uses AI to work smarter - automating intelligently, experimenting faster, and scaling output without scaling headcount proportionally.

About the Role

Paid Media Strategy & Execution

• Own Karbon's paid media portfolio with agency support across SEM, paid social, display, retargeting, content syndication, and review platforms - leveraging AI-powered bidding, audience modeling, and creative optimization to maximize performance
• Manage a multi-million dollar demand gen and advertising budget and maintain the highest standards for ROAS and payback period efficiencies
• Apply AI-driven tools and platforms to improve targeting precision, reduce CAC, and scale what works
• Partner closely with Sales and RevOps to align paid investment with pipeline targets - using predictive analytics and AI-assisted forecasting to sharpen planning
• Build rigorous measurement frameworks and attribution models, incorporating AI-assisted analysis to surface insights faster and connect spend to revenue outcomes with greater confidence

Website & Digital Engagement

• Own karbonhq.com as a high-performing commercial asset - along with leading the team responsible for traffic quality, conversion rate optimization (CRO), and pipeline contribution and web development.
• Deploy AI-powered personalization, dynamic content, and intelligent chat to improve on-site engagement and accelerate the path from visit to conversion
• Lead experimentation at scale - using AI-assisted testing tools to run more experiments faster, identify winning variants sooner, and continuously compound conversion improvements
• Ensure the site is structured and tagged for maximum discoverability by both traditional crawlers and AI ingestion pipelines, treating technical site health as a strategic competitive lever
• Own Karbon's presence on G2 and other review platforms as both a paid and organic performance channel, covering category sponsorship, profile optimization, review generation programs, and the deployment of G2 assets (badges, comparison pages, buyer intent signals) as conversion tools across the site and campaigns.

AI-Native Search Strategy: SEO, GEO, AEO & Agentic Search

• This is a defining responsibility of the role. Own and lead Karbon's strategy across the full modern search stack - traditional SEO, generative engine optimization (GEO), answer engine optimization (AEO), and agentic search channels
• Drive Karbon's visibility and authority inside AI-native discovery surfaces - including ChatGPT, Perplexity, Google AI Overviews, Claude, Copilot, and the growing ecosystem of AI agents that research and recommend software on behalf of buyers
• Develop a structured approach to being cited, referenced, and recommended by AI models - understanding how large language models retrieve and surface brand information, and building content and technical strategies that improve Karbon's presence in those outputs
• Anticipate and build for the agentic web: as AI agents increasingly handle research, comparison, and vendor shortlisting on behalf of human buyers, ensure Karbon's digital footprint is optimized to be discovered, understood, and recommended by those agents
• Collaborate with content, product marketing, and engineering to continuously evolve site architecture, structured data, and content strategy in response to how AI models index and interpret information

Growth Campaigns & Customer Lifecycle

• Design and execute integrated growth campaigns across the full customer lifecycle - from AI-assisted prospecting and first-touch acquisition through expansion and retention
• Use AI tools to accelerate campaign development: faster creative iteration, smarter audience segmentation, AI-generated copy variants tested at scale, and intelligent send-time and channel optimization
• Build and optimize nurture programs powered by behavioral signals and AI-driven lead scoring - ensuring the right message reaches the right prospect at the right moment
• Partner with product marketing, customer success, and sales to develop campaigns that grow pipeline at the top of funnel and accelerate revenue within the existing customer base
• Own Karbon's buyer intent data strategy, selecting and managing intent platforms (such as G2 Buyer Intent, Bombora, or 6sense), and operationalizing intent signals across paid targeting, outbound prioritization, and lifecycle campaign triggers to ensure the team is acting on in-market behavior in real time.

AI-Powered Demand Generation

• Champion AI adoption across the demand generation function. Identify, evaluate, and implement AI tools and processes that meaningfully improve lead to set speed, quality, and output - from creative demand gen production and workflows to analytics and reporting
• Build and document AI-enhanced workflows that allow a lean team to operate with the output of a much larger one: scaling content, campaigns, and experimentation without proportional headcount growth.
• Stay current on the rapidly evolving AI tool landscape, from LLM-powered marketing platforms to autonomous campaign agents, and bring relevant innovations to the team before competitors do
• Foster a culture of intelligent experimentation: encourage the team to test new AI capabilities, share learnings, and continuously raise the bar on what modern marketing operations look like

About You!

• 8+ years of performance marketing experience, with at least 3 years in a senior leadership role in a B2B SaaS environment
• Deep B2B vertical SaaS experience is required - you understand the nuances of marketing to a specific professional audience and have owned pipeline and revenue targets in a SaaS context
• A genuine practitioner of AI in marketing - not someone who talks about AI, but someone who uses it daily, builds with it, and has meaningfully changed how their team works because of it
• Demonstrable expertise in AI-native and agentic search - you understand how GEO, AEO, and agentic discovery channels work, why they matter, and how to build strategy around them; this is a hard requirement, not a nice-to-have
• Proven track record in paid media strategy - managing significant budgets across SEM, paid social, and programmatic, with command of AI-powered ad platforms and performance optimization
• Experience owning website performance as a commercial metric - with measurable CRO outcomes and a track record of deploying personalization and AI-assisted optimization
• Data-driven and analytically rigorous - you build attribution models, question default dashboards, and make decisions grounded in evidence rather than instinct alone
• A strong cross-functional leader who can align content, product, engineering, and sales around a coherent digital and AI search strategy 
• Clear and confident communicator - able to translate AI strategy and performance data into executive-ready narrative and business impact
• Experience in accounting, professional services, or practice management software is a plus, but not required

Why Work at Karbon?

• Gain global experience across Australia, New Zealand, UK, and Canada
• Strong benefits package including:
• Flexible Time Off with an encouraged 4 weeks use per year
• Company paid medical for you and eligible spouse/partner and dependents
• Paid dental and vision and eligible spouse/partner and dependents
• 401(k) with company matching
• Flexible Spending Account
• Up to 8 weeks paid parental leave
• Work-from-home stipend
• Work with (and learn from) an experienced, high-performing team
• A collaborative, team-oriented culture that embraces diversity, invests in development and provides consistent feedback
• Be part of a fast-growing company that firmly believes in promoting high performers from within

Our Engineering Standards

Balance Speed and Quality

Engineers are expected to balance delivery speed with a strong commitment to quality, meeting agreed timelines while producing reliable, maintainable, and well-tested solutions. Sound judgment in making trade-offs between velocity and long-term sustainability is essential.

Collaborate Effectively

Engineering is collaborative by default. Team members are expected to contribute constructively in design discussions, reviews, and planning, communicate clearly about progress and risks, and support shared team outcomes in both hybrid and distributed environments.

Build and Maintain Systems

Engineers are responsible for building new capabilities while maintaining and improving existing systems. This includes designing scalable solutions, reducing technical debt, supporting operational stability, and contributing to continuous improvement.

Operate with Autonomy

A high degree of autonomy is expected. Given clear objectives, engineers should independently translate problems into actionable technical approaches, proactively identify improvements, and continuously expand relevant technical expertise.

Ownership and Accountability

Ownership is fundamental. Engineers are accountable for the quality, performance, and customer impact of their work from design through post-release support, and are expected to follow through on commitments.

AI-Enabled Engineering

AI is reshaping how software is built, and we are committed to leveraging it as a force multiplier for creativity, impact, and capability. Engineers are expected to confidently apply strong technical fundamentals while embracing AI tools and approaches to enhance productivity, problem-solving, and innovation. Curiosity, adaptability, and enthusiasm for integrating AI into meaningful product development are essential.

Contribute to Team Culture

Engineers contribute positively to a culture of professionalism, transparency, low bureaucracy, and mutual respect, strengthening team performance through authenticity, curiosity, and collaboration.

About the Role

As a Platform Engineer on the Platform Team, you'll thrive in a diverse and dynamic environment working alongside seasoned professionals, including senior developers, tech leads, and architects. This role sits at the intersection of platform engineering and DevOps — you'll build and maintain the infrastructure, tooling, and automation that powers Karbon's engineering teams while driving continuous improvement across our cloud platform

Your primary responsibilities include hands-on development, infrastructure management, and operational excellence. You'll design and evolve shared platform capabilities that improve reliability, scalability, and developer productivity across the organisation.

AI is reshaping how software gets built — and we see it as a force multiplier for engineers. You’ll be expected to use AI tools effectively to accelerate development, improve productivity, and enhance engineering workflows.

Some of your main responsibilities will include:

• Building and evolving shared platform capabilities that improve reliability, scalability, and developer productivity across teams
• Designing, building, and maintaining CI/CD pipelines and deployment workflows using GitHub Actions to enable reliable, repeatable production releases
• Developing and maintaining Infrastructure as Code using Terraform to provision and manage cloud environments at scale
• Supporting and improving containerised workloads using Docker and Azure Container Apps
• Building and maintaining monitoring, alerting, and observability systems using Datadog and OpenTelemetry to ensure production visibility
• Driving cross-team platform and architectural improvements, proactively identifying and eliminating technical debt
• Investigating and resolving infrastructure and platform-related issues, contributing to operational resilience and disaster recovery
• Improving developer experience through tooling, automation, and self-service infrastructure
• Collaborating closely with engineering and product teams to implement platform solutions and streamline developer workflows
• Contributing to cloud cost optimisation and security fundamentals including identity, access management, and secrets management
• Delivering operational support for the platform as part of a team on-call roster rotation

What Sets You Apart!

• 3–5+ years of experience in software engineering, platform engineering, DevOps, or site reliability engineering
• Strong proficiency in C#, .NET, and SQL, with the ability to design scalable, maintainable systems
• Experience building and maintaining CI/CD pipelines using GitHub Actions, Jenkins, or similar tools
• Strong experience with Azure cloud platforms, including Infrastructure as Code (Terraform) and operating production systems
• Experience with Docker containerisation and cloud-native application deployments (Azure Container Apps or similar orchestration platforms)
• Deep understanding of distributed systems design, including fault tolerance, scalability, and event-driven architectures
• Solid understanding of observability and production operations, including monitoring, logging, tracing, and SLO-driven reliability (Datadog, OpenTelemetry)
• Experience improving developer experience through tooling, automation, and self-service infrastructure
• Proven experience driving cross-team platform or architectural improvements
• Understanding of cloud security fundamentals, including identity, access management, and secrets management
• Good understanding of infrastructure fundamentals (Linux, Windows, DNS, networking)
• Experience automating workflows using PowerShell, Bash, Python, or similar scripting languages
• Strong foundations in software design, clean architecture, and engineering best practices, with experience using Git in collaborative environments
• Familiarity with a range of data storage technologies (SQL, Elasticsearch, NoSQL) and their trade-offs
• Excellent communication skills and the ability to collaborate across distributed, international engineering teams
• A proactive approach to problem-solving with a self-starter mindset that adapts well to changing priorities
• Bachelor's degree in Computer Science or equivalent practical experience

Our Core Technology Stack!

We build modern, scalable software on a thoughtfully designed stack:

• Frontend: TypeScript and JavaScript across Ember (today), React, and React Native.
• Backend: .NET / C# (Web API, .NET Core) powering distributed services.
• Data: SQL Server with performance and integrity at scale.
• Cloud: Microsoft Azure.
• Observability: Metrics, logging, alerting, and dashboards in Datadog — because we believe you can’t improve what you don’t measure.

Our architecture continues to evolve as we scale. We invest in event-driven systems, well-defined microservices, and containerized deployments (Azure Container Apps) to build resilient, decoupled, and high-performing software.

If you care about clean service boundaries, reliable systems, and shipping with confidence — you’ll feel right at home here.

Why Work at Karbon?

• Gain global experience across the USA, Australia, New Zealand, UK, Canada and the Philippines
• 4 weeks annual leave plus 5 extra "Karbon Days" off a year
• Flexible working environment
• Work with (and learn from) an experienced, high-performing team
• Be part of a fast-growing company that firmly believes in promoting high performers from within
• A collaborative, team-oriented culture that embraces diversity, invests in development, and provides consistent feedback
• Generous parental leave

Are you a sales professional looking for an opportunity to make an impact in a rapidly growing, award winning and well-funded SaaS business that is disrupting a multibillion-dollar industry? 

We are looking for top performing, self-starter sales executives with experience and desire to manage all aspects of the sales process including prospecting, lead qualification, demand creation and closing new business. Our sales team members are located throughout the United States offering flexibility to work remotely. This is a tremendous career opportunity with a high level of professional and financial upside.

About the Role

As a Sales Account Executive, you will be responsible for identifying and managing leads and opportunities, demonstrating Karbon’s value, communicating the compelling reason to change, and leading technical demonstrations of our platform while providing a first-class experience and ultimately optimizing how prospects run their firms. 

• Respond to prospective customers promptly, book discovery calls with inbound leads, uncover their pain points, and tailor presentations to demonstrate how Karbon will help them modernize their firm, accelerate their growth and retain top talent
• Drive and expand your portfolio of prospects through outbound engagement and call activity (~40% of appointments are generated by the rep)
• Create Outreach sequences leveraging marketing rich content and/or custom campaigns that include phone, email, e-gifting, and LI to secure meetings with decision makers in ICP accounts
• Build and maintain a strong pipeline of opportunities with a minimum of 3 times quota securing next step meetings throughout the process
• Ensure accurate and timely updates of information and forecasts (call/meeting notes, supporting documentation, next steps etc.) in Salesforce/Gong
• Demonstrate how Karbon's value proposition aligns with clients' requirements
• Harness Karbon’s AI-first culture by utilizing Gong for deep-dive call analysis and ChatGPT/Gemini to synthesize discovery notes, automate follow-up emails, and conduct rapid competitive research to win deals.

About You!

We are looking for someone who thrives working independently in a high growth, fast-paced environment. The ability to multitask, leverage lots of modern software to automate tasks, set and adjust priorities, and be a team-player is critical. If you are hungry to learn and enjoy being a part of a high-performance team where authenticity and passion for action are valued, Karbon is your future home.

Candidates with the following qualifications and experience are encouraged to apply:

• 3+ years of experience selling SaaS to mid-market businesses with a track record of being top performing and consistently exceeding quota
• Experience with outbound sales; hunter mentality
• Team player with a strong work ethic who is self-motivated and driven by results
• Ability to demonstrate a strong business case for Karbon through a consultative and value driven sales process
• The technical aptitude to master our sales tools /tech stack
• Ability to prioritize and multitask sales opportunities of varying lengths and depths, and effectively articulate the potential you have with each account
•  A friendly, but assertive demeanor
• Physically located in United States preferable Central or Eastern time zones
• Bonus points if you have previous experience working at a company that sells Workflow, Accounting, or Project Management software 

Our sales team has amazing additional incentives focused on performance including an annual President’s Club Trip, Rep of Month, Quarter and Year!

Why Work at Karbon?

• Competitive salary with uncapped monthly bonus potential and high quota attainment
• 4 weeks annual leave plus 5 extra "Karbon Days" off a year
• Generous parental leave
• Flexible hybrid work arrangement
• Opportunity to sell leading platform with highly recognized and valued brand/product offering
• Work with (and learn from) an experienced, high-performing team
• Be part of a fast-growing company that firmly believes in promoting high performers from within
• A collaborative, team-oriented culture that embraces diversity, invests in development, and provides consistent feedback
• Additional incentives focused on performance including President’s Club Trip, Rep of Month, Quarter, and Year

Our Engineering Standards

Balance Speed and Quality

Engineers are expected to balance delivery speed with a strong commitment to quality, meeting agreed timelines while producing reliable, maintainable, and well-tested solutions. Sound judgment in making trade-offs between velocity and long-term sustainability is essential.

Collaborate Effectively

Engineering is collaborative by default. Team members are expected to contribute constructively in design discussions, reviews, and planning, communicate clearly about progress and risks, and support shared team outcomes in both hybrid and distributed environments.

Build and Maintain Systems

Engineers are responsible for building new capabilities while maintaining and improving existing systems. This includes designing scalable solutions, reducing technical debt, supporting operational stability, and contributing to continuous improvement.

Operate with Autonomy

A high degree of autonomy is expected. Given clear objectives, engineers should independently translate problems into actionable technical approaches, proactively identify improvements, and continuously expand relevant technical expertise.

Ownership and Accountability

Ownership is fundamental. Engineers are accountable for the quality, performance, and customer impact of their work from design through post-release support, and are expected to follow through on commitments.

AI-Enabled Engineering

AI is reshaping how software is built, and we are committed to leveraging it as a force multiplier for creativity, impact, and capability. Engineers are expected to confidently apply strong technical fundamentals while embracing AI tools and approaches to enhance productivity, problem-solving, and innovation. Curiosity, adaptability, and enthusiasm for integrating AI into meaningful product development are essential.

Contribute to Team Culture

Engineers contribute positively to a culture of professionalism, transparency, low bureaucracy, and mutual respect, strengthening team performance through authenticity, curiosity, and collaboration.

About the Role

As a Platform Engineer on the Platform Team, you'll thrive in a diverse and dynamic environment working alongside seasoned professionals, including senior developers, tech leads, and architects. This role sits at the intersection of platform engineering and DevOps — you'll build and maintain the infrastructure, tooling, and automation that powers Karbon's engineering teams while driving continuous improvement across our cloud platform

Your primary responsibilities include hands-on development, infrastructure management, and operational excellence. You'll design and evolve shared platform capabilities that improve reliability, scalability, and developer productivity across the organisation.

AI is reshaping how software gets built — and we see it as a force multiplier for engineers. You’ll be expected to use AI tools effectively to accelerate development, improve productivity, and enhance engineering workflows.

Some of your main responsibilities will include:

• Building and evolving shared platform capabilities that improve reliability, scalability, and developer productivity across teams
• Designing, building, and maintaining CI/CD pipelines and deployment workflows using GitHub Actions to enable reliable, repeatable production releases
• Developing and maintaining Infrastructure as Code using Terraform to provision and manage cloud environments at scale
• Supporting and improving containerised workloads using Docker and Azure Container Apps
• Building and maintaining monitoring, alerting, and observability systems using Datadog and OpenTelemetry to ensure production visibility
• Driving cross-team platform and architectural improvements, proactively identifying and eliminating technical debt
• Investigating and resolving infrastructure and platform-related issues, contributing to operational resilience and disaster recovery
• Improving developer experience through tooling, automation, and self-service infrastructure
• Collaborating closely with engineering and product teams to implement platform solutions and streamline developer workflows
• Contributing to cloud cost optimisation and security fundamentals including identity, access management, and secrets management
• Delivering operational support for the platform as part of a team on-call roster rotation

What Sets You Apart!

• 3–5+ years of experience in software engineering, platform engineering, DevOps, or site reliability engineering
• Strong proficiency in C#, .NET, and SQL, with the ability to design scalable, maintainable systems
• Experience building and maintaining CI/CD pipelines using GitHub Actions, Jenkins, or similar tools
• Strong experience with Azure cloud platforms, including Infrastructure as Code (Terraform) and operating production systems
• Experience with Docker containerisation and cloud-native application deployments (Azure Container Apps or similar orchestration platforms)
• Deep understanding of distributed systems design, including fault tolerance, scalability, and event-driven architectures
• Solid understanding of observability and production operations, including monitoring, logging, tracing, and SLO-driven reliability (Datadog, OpenTelemetry)
• Experience improving developer experience through tooling, automation, and self-service infrastructure
• Proven experience driving cross-team platform or architectural improvements
• Understanding of cloud security fundamentals, including identity, access management, and secrets management
• Good understanding of infrastructure fundamentals (Linux, Windows, DNS, networking)
• Experience automating workflows using PowerShell, Bash, Python, or similar scripting languages
• Strong foundations in software design, clean architecture, and engineering best practices, with experience using Git in collaborative environments
• Familiarity with a range of data storage technologies (SQL, Elasticsearch, NoSQL) and their trade-offs
• Excellent communication skills and the ability to collaborate across distributed, international engineering teams
• A proactive approach to problem-solving with a self-starter mindset that adapts well to changing priorities
• Bachelor's degree in Computer Science or equivalent practical experience

Our Core Technology Stack!

We build modern, scalable software on a thoughtfully designed stack:

• Frontend: TypeScript and JavaScript across Ember (today), React, and React Native.
• Backend: .NET / C# (Web API, .NET Core) powering distributed services.
• Data: SQL Server with performance and integrity at scale.
• Cloud: Microsoft Azure.
• Observability: Metrics, logging, alerting, and dashboards in Datadog — because we believe you can’t improve what you don’t measure.

Our architecture continues to evolve as we scale. We invest in event-driven systems, well-defined microservices, and containerized deployments (Azure Container Apps) to build resilient, decoupled, and high-performing software.

If you care about clean service boundaries, reliable systems, and shipping with confidence — you’ll feel right at home here.

Why Work at Karbon?

• Gain global experience across the USA, Australia, New Zealand, UK, Canada and the Philippines
• 4 weeks annual leave plus 5 extra "Karbon Days" off a year
• Flexible working environment
• Work with (and learn from) an experienced, high-performing team
• Be part of a fast-growing company that firmly believes in promoting high performers from within
• A collaborative, team-oriented culture that embraces diversity, invests in development, and provides consistent feedback
• Generous parental leave

Karbon is a fast-growing vertical SaaS company with strong product-market fit, a loyal customer base in the accounting and professional services space, and an ambitious growth trajectory. Inbound demand is healthy and accelerating. The opportunity now is to match that demand with world-class operational execution.

We are hiring a Senior Manager of Marketing Operations to be the dedicated operational leader who turns marketing investment into reliable, high-velocity pipeline. This person will own the systems, processes, and data infrastructure that connect marketing activity to revenue outcomes, ensuring that every lead is captured, routed, measured, and optimized at the speed this business demands.

This is a hands-on role. You will build automation workflows, configure integrations, troubleshoot platform issues, and construct reporting yourself. You are not managing a team of people who do this work. You are the person doing it. At the same time, you will lead cross-functionally across marketing, sales, and revenue operations, and you will communicate strategy and operational plans clearly to executive stakeholders. We are looking for someone with senior strategic expertise who thrives in execution, not someone waiting for a team to delegate to.

Karbon is building an agentic organization. Every role here is expected to operate with an AI-first mindset, and this role is no exception. 

About the Role

Marketing Automation & Lead Management

• Own and operate Karbon’s marketing automation platform, including campaign execution infrastructure, lead scoring, nurture workflows, email deliverability, and compliance protocols. Our current platform is Pardot, but we expect this function to evolve, so we value deep marketing automation expertise over any single tool
• Build and maintain a leak-proof lead generation system from first touch through sales handoff, with speed-to-lead SLAs measured in minutes. Every inbound and outbound lead must be captured, enriched, scored, and routed without manual bottlenecks
• Own webinar operations end to end: the integration between webinar platforms, marketing automation, Salesforce, and the website. Registrations, attendance, and engagement signals must flow across systems without gaps so that every webinar lead is captured, scored, routed, and reported on
• Partner with the events team to own event lead capture operations, ensuring real-time sync into Salesforce and marketing automation. Define the data standards, field mappings, and follow-up workflows that give event leads the same operational rigor as any other inbound channel
• Architect and enforce the MQL framework end to end: definitions, lifecycle stages, conversion criteria, and the measurement infrastructure to track funnel velocity at every stage

Marketing Operations Technology Stack

• Own the marketing operations technology ecosystem, including marketing automation, conversational marketing and lead capture (Qualified), attribution tooling, and supporting integrations. This does not include website hosting or CMS, but does include any marketing technology that requires web team coordination
• Build and maintain cross-platform automations that connect systems, eliminate manual handoffs, and accelerate workflows across the marketing stack. Identify repeatable processes that can be automated or augmented with AI to increase throughput and reduce human error
• Evaluate, implement, and rationalize marketing operations tools, identifying redundancies and integration gaps. Actively identify where AI can be applied across the stack to improve speed, accuracy, and scalability. The expectation is not just to maintain the tools we have, but to continuously enable the marketing organization through smarter technology
• Partner with the Salesforce administration team to ensure seamless data flow between marketing and sales systems, including campaign sync, lead/contact routing, and attribution field architecture

Attribution, Measurement & Data Integrity

• Own and operationalize the marketing attribution framework that enables leadership to confidently prioritize spend across channels. This includes designing and maintaining first-touch, last-touch, and multi-touch attribution models that connect marketing investment to pipeline and revenue
• Build and enforce UTM parameter governance, campaign tracking taxonomy, and source/medium field architecture across all lead capture surfaces. Attribution data must be systematic and trustworthy, not dependent on manual research
• Deliver reporting that gives marketing and GTM leadership clear visibility into channel performance, campaign ROI, and funnel conversion by source. Partner with Revenue Operations on unified reporting frameworks that reconcile sourced-by and influenced-by attribution into a coherent model

Cross-Functional Operational Leadership

• Be the connective tissue between demand generation, the Salesforce team, the web team, strategic marketing, and Revenue Operations. Remove friction, make every handoff seamless, and make every process measurable. Help coordinate how AI is applied across these functions to ensure it is used effectively and in service of our revenue goals
• Partner with the Director of Performance Marketing to build a shared understanding of the customer buying journey across channels. Ensure each stage is measured, that transitions between stages are operationally sound, and that responses are appropriate to where the buyer is, whether that means nurturing, routing to sales, or accelerating to a conversation
• Drive operational readiness for high-volume periods by stress-testing systems and building monitoring that catches issues before they become pipeline losses

About You!

• 8+ years of marketing operations experience, with at least 3 years in a senior role in a B2B SaaS environment. You bring the strategic depth and cross-functional leadership to influence well beyond your own function, and you are equally comfortable building the automation yourself as you are presenting the plan to the CMO
• Deep marketing automation platform expertise. You have personally built, scaled, and optimized marketing automation in at least one major platform (Marketo, Pardot, HubSpot, Eloqua) and understand the architecture beneath the UI: scoring models, lifecycle automation, campaign sync, API integrations, and deliverability
• Proven track record of building lead management systems that do not leak. You have owned the inbound-to-handoff process at a scaling company and can point to measurable improvements in speed-to-lead, conversion rates, and funnel throughput
• Strong CRM and Salesforce expertise. You are fluent in Salesforce as a marketing operations practitioner and a strong technical partner to the admin team
• Operational rigor with architectural thinking. You balance urgency in fixing what is broken today with a clear vision for what the system needs to look like at 2x and 5x scale
• An AI-first operator. You are actively using AI in your work today and have a point of view on how it reshapes marketing operations. We are not looking for someone who talks about AI. We are looking for someone who leads with it
• Exceptional project management skills. You manage complex, cross-functional initiatives with clear milestones, owners, and accountability
• Proactive and tenacious. You do not wait to be told there is a problem. You monitor, investigate, surface issues, and drive resolution
• Data-driven with strong analytical instincts. You build attribution models, question data quality, and translate operational metrics into business impact for executive stakeholders
• Experience in accounting, professional services, or practice management software is a plus but not required

Reports to:

Revenue Operations Director

Cross Collaboration:

Chief Marketing Officer, Director of Performance Marketing, Salesforce Administration Team, Demand Generation, Web Team

Why work at Karbon?

• Gain global experience across Australia, New Zealand, UK, and Canada
• Strong benefits package including:
• Flexible Time Off with an encouraged 4 weeks use per year
• Company paid medical for you and eligible spouse/partner and dependents
• Paid dental and vision and eligible spouse/partner and dependents
• 401(k) with company matching
• Flexible Spending Account
• Up to 8 weeks paid parental leave
• Work-from-home stipend
• Work with (and learn from) an experienced, high-performing team
• A collaborative, team-oriented culture that embraces diversity, invests in development and provides consistent feedback
• Be part of a fast-growing company that firmly believes in promoting high performers from within

About the Role

We're looking for a Senior Product Designer to lead complex design initiatives and play a critical role in shaping high-quality, customer-centered experiences across Karbon's product.

As a senior individual contributor, you'll operate with a high degree of autonomy, defining problems, exploring solutions, and delivering well-crafted designs end-to-end. You'll partner deeply with Product and Engineering, influence standards and quality beyond your own work, and help elevate the overall design practice through mentorship and example.

Key Responsibilities

• Own Experience end to end: Partner with Product and Engineering to define the problem space. Use LLMs to clarify intent, draft briefs, pressure-test assumptions, and surface edge cases and risks before committing to a direction.
• Prototype to set direction: Use AI-assisted tools to build and iterate on flows and lightweight interfaces quickly. Let AI accelerate the generation while you guide structure, behavior, and craft. Partner with engineers to decide what moves into the product.
• Validate with customers early: Talk directly with customers, run quick tests, and use what you learn to adjust direction. Treat research as a velocity tool, not a gate.
• Refine in Figma: Translate validated concepts into designs with complete state coverage, system alignment, and production readiness.
• Design for the platform: Move complexity under the hood so that experiences feel effortless for customers. Encode design judgement into decisions and principles that our people and tools can follow. Drive our craft forward with patterns, prompts, and an attention to detail that compounds over time.
• Mentor and support other designers: Be the mentor you wish you had for newer designers to learn from. Give timely feedback, collaboration, and best practices to follow.

What We're Looking For

• 6-8+ years of experience in product design, ideally within B2B SaaS or complex product environments
• Strong portfolio demonstrating end-to-end design thinking, interaction design, visual craft, and problem-solving across complex systems
• Proven ability to work autonomously on ambiguous problems and drive work forward with clarity and ownership
• Active use of LLMs in your design workflow, for problem framing, research synthesis, prototyping, or iteration, not just awareness of them
• Comfort using AI-assisted development tools to build and iterate on concepts, even without writing production code
• Excellent collaboration and communication skills, with experience partnering closely with Product and Engineering
• Comfort balancing strategic thinking with hands-on execution
• Experience contributing to or working within established design systems
• Passion for high-quality, customer-centered design and continuous improvement

Bonus:

• Experience designing for vertical SaaS, professional services, or accounting-adjacent products
• Experience designing AI-enabled product experiences

Why Work at Karbon?

• Gain global experience across USA, New Zealand, UK, and Canada
• 4 weeks annual leave plus 5 extra "Karbon Days" off a year
• Flexible working environment
• Work with (and learn from) an experienced, high-performing team
• Be part of a fast-growing company that firmly believes in promoting high performers from within
• A collaborative, team-oriented culture that embraces diversity, invests in development, and provides consistent feedback
• Generous parental leave

About the Role

We're looking for a Product Designer to lead complex design initiatives and play a critical role in shaping high-quality, customer-centered experiences across Karbon's product.

As an individual contributor, you'll operate with a high degree of autonomy, defining problems, exploring solutions, and delivering well-crafted designs end-to-end. You'll partner deeply with Product and Engineering, influence standards and quality beyond your own work, and help elevate the overall design practice.

Key Responsibilities

• Own Experience end to end: Partner with Product and Engineering to define the problem space. Use LLMs to clarify intent, draft briefs, pressure-test assumptions, and surface edge cases and risks before committing to a direction.
• Prototype to set direction: Use AI-assisted tools to build and iterate on flows and lightweight interfaces quickly. Let AI accelerate the generation while you guide structure, behavior, and craft. Partner with engineers to decide what moves into the product.
• Validate with customers early: Talk directly with customers, run quick tests, and use what you learn to adjust direction. Treat research as a velocity tool, not a gate.
• Refine in Figma: Translate validated concepts into designs with complete state coverage, system alignment, and production readiness.
• Design for the platform: Move complexity under the hood so that experiences feel effortless for customers. Encode design judgement into decisions and principles that our people and tools can follow. Drive our craft forward with patterns, prompts, and an attention to detail that compounds over time.

What We're Looking For

• 2-4+ years of experience in product design, ideally within B2B SaaS or complex product environments
• Strong portfolio demonstrating end-to-end design thinking, interaction design, visual craft, and problem-solving across complex systems
• Proven ability to work autonomously on ambiguous problems and drive work forward with clarity and ownership
• Active use of LLMs in your design workflow, for problem framing, research synthesis, prototyping, or iteration, not just awareness of them
• Comfort using AI-assisted development tools to build and iterate on concepts, even without writing production code
• Excellent collaboration and communication skills, with experience partnering closely with Product and Engineering
• Comfort balancing strategic thinking with hands-on execution
• Experience contributing to or working within established design systems
• Passion for high-quality, customer-centered design and continuous improvement

Bonus:

• Experience designing for vertical SaaS, professional services, or accounting-adjacent products
• Experience designing AI-enabled product experiences

Why Work at Karbon?

• Gain global experience across USA, New Zealand, UK, and Canada
• 4 weeks annual leave plus 5 extra "Karbon Days" off a year
• Flexible working environment
• Work with (and learn from) an experienced, high-performing team
• Be part of a fast-growing company that firmly believes in promoting high performers from within
• A collaborative, team-oriented culture that embraces diversity, invests in development, and provides consistent feedback
• Generous parental leave

We are hiring our first internal Senior IT Systems Administrator to support Karbon's global team and build our internal IT function from the ground up.

Today, our IT services are delivered through an external managed service provider based in New York. In this role, you'll work closely with that partner while progressively taking on direct operational ownership as Karbon grows. Over time, this role is expected to expand into a small team, with a focus on extending coverage across our non-US regions — particularly Australia, New Zealand, the Philippines, and the UK — and bringing more services in-house.

This is a hands-on, senior role for someone who owns problems, builds systems, and makes things work better. You won't just manage tickets — you'll shape how IT operates at a rapidly growing company. Karbon is genuinely, substantively embracing AI across every part of how we work — not as a side project, but as a fundamental shift in how we operate. We expect this role to reflect that: those that should apply should be very comfortable reaching for agentic tools and automated workflows as a first instinct, not an afterthought.

About the Role

Provide global employee IT support

• Become the primary internal point of contact for IT support across all regions and time zones, with an initial focus on Australia, New Zealand, the Philippines, and the UK
• Troubleshoot hardware, software, access, and connectivity issues
• Deploy AI agents to handle ticket triage, routing, and first-response — reducing manual handling and improving response times for employees outside US hours
• Support new hire onboarding and employee offboarding, ensuring a smooth and secure experience end-to-end

Manage device and asset lifecycle

• Provision and configure MacOS and Windows laptops for new hires
• Maintain accurate device inventory and asset tracking
• Manage device lifecycle, including replacements, upgrades, and end-of-life processes
• Automate device provisioning workflows and endpoint compliance checks wherever possible, using agentic tooling to reduce manual steps

Administer core internal systems

• Collaborate with our current external provider to eventually own identity and access management across our Okta environment, including SSO configuration, MFA enforcement, and access provisioning
• Administer core SaaS platforms including Google Workspace, Slack, Zoom, Salesforce, Atlassian, and 1Password
• Build and deploy agents or automated workflows to handle access provisioning, deprovisioning, and permission audits — reducing reliance on manual processes, along with leveraging and provide feedback on how to improve existing zero-touch policies as it relates to provisioning and deprovisioning hardware
• Ensure systems outside Okta are managed with the same rigour as those within it

Partner with our external IT provider

• Work closely with our New York-based MSP, coordinating ticket escalation and shared support workflows
• Maintain clear service level expectations and escalation paths
• Lead knowledge transfer as responsibilities progressively move in-house
• Help evaluate which services to internalise and when, as Karbon's needs evolve

Build processes, documentation, and automation

• Build and maintain documentation for internal systems, workflows, and runbooks
• Improve onboarding and offboarding processes to make them faster, more consistent, and more secure
• Identify repetitive IT tasks and replace them with agentic workflows — whether that's automated onboarding sequences, self-service resolution for common issues, or AI-assisted internal knowledge retrieval
• Partner with engineering and operations teams to safely introduce agentic automation into internal workflows

Support security and compliance

• Work closely with our internal security team to ensure IT practices meet company security standards
• Maintain secure device management, access controls, and endpoint compliance
• Support security and compliance initiatives alongside engineering and security teams

About You

Required

• 5+ years of experience in IT systems administration or internal IT operations, ideally in a SaaS or technology company
• Demonstrated experience supporting distributed, global teams across multiple time zones and regions — including experience with large or complex markets such as the US, Australia, or Philippines
• Deep proficiency with MacOS environments; solid working knowledge of Windows
• Deep proficiency with MDM tools, particularly Jamf and Intune, and how to operate within those existing, complex environments. 
• Hands-on experience with Okta (SSO, MFA, lifecycle management) and Google Workspace administration
• Experience administering SaaS platforms such as Slack, Zoom, and Salesforce etc.
• Strong troubleshooting and problem-solving skills — you dig in, you document, you fix
• Excellent written and verbal communication skills; comfortable supporting people at all levels of a company

Preferred

• Experience working alongside or managing a relationship with a managed service provider
• Exposure to endpoint management platforms such as Jamf or Intune
• Familiarity with IT security and compliance frameworks relevant to SaaS businesses
• Experience building or scaling an internal IT function in a high-growth environment

What Success Looks Like

In the first 90 days, you will have:

• Established a strong working relationship with our MSP and internal stakeholders, with clear escalation paths and defined handoff points
• Developed a clear picture of our current systems, gaps, and automation opportunities
• Provide full ticket management and support for employees outside US hours

Within six months, you will have:

• Taken ownership of day-to-day IT operations, with the MSP handling escalations only
• Meaningfully improved the onboarding and offboarding experience for employees globally
• Documented our core systems and operational workflows in a way that others can follow
• Deployed at least one agentic workflow that has measurably reduced manual IT work
• Contributed to the roadmap for bringing more IT capability in-house over time

Why Work at Karbon?

• Industry-leading benefits package including medical, dental, and vision insurance for you and up to three eligible dependents. Also:
• Work-from-home allowance
• Rice subsidy
• Meal allowance per working day
• Laundry allowance
• 15 paid time off days per year (which includes 5 Karbon Days per year)
• 7 Sick leave days per year
• Internet and work-from-home subsidy
• Discretionary bonus program
• Work with (and learn from) a very experienced team
• Be part of a startup team that will continue to grow around you
• Flexible approach to work environment (we believe in trust and autonomy)
• A culture of open communication, consistent feedback, and full transparency into company results, metrics, and financial position

Karbon is looking for a Manager of Payment Operations to own and continuously improve how payments work inside our platform. This is a hands-on builder role: you'll design, document, and operate the processes that keep Karbon's payments infrastructure running smoothly — and you'll use modern AI tools to automate as much of that work as possible.

You won't be managing a team on day one, but you'll be building the playbook that a team will eventually run. That means writing the SOPs, identifying the automation opportunities, owning the vendor relationships, and making sure Finance always has clean numbers. The ideal candidate is someone who geeks out over process design, has strong payments fundamentals in the US market, and sees AI as a genuine force multiplier.

This role sits at the intersection of Karbon's core app, our Stripe integration, and the operational layer that makes payments reliable for thousands of accounting firms.

About the Role

Own Daily Operations

• Personally manage payment reconciliation, chargeback processing flows, vendor oversight, and escalation response across Karbon's US payment flows.
• Serve as the internal subject matter expert on Stripe — monitoring performance, troubleshooting transactions where needed, and flagging anomalies.

Build the Process Layer

• Design, document, and maintain SOPs for all payment operations functions — with a clear eye toward what can be systematized, templated, or automated.
• Implement controls and workflows that are audit-ready and scalable as volume grows.

Drive AI-Assisted Automation

• Actively identify repetitive or high-volume operational tasks and lead efforts to automate them using AI tools (including Claude) and workflow tooling.
• Partner with Engineering and Product to embed automation into Karbon's payments infrastructure where manual processes currently live.
• Be the team's resident experimenter: test, document, and share what works.

Vendor & Partner Management

• Own the day-to-day relationship with Stripe and any future payment partners — monitoring SLAs, escalating issues, and ensuring reliability.
• Contribute operational and financial perspective to future payment tech stack evaluations.

Finance Partnership

• Work closely with Finance to ensure payment revenue, processing fees, and margin are accurately captured and clearly communicated.
• Build and maintain the dashboards and reporting that give leadership real-time visibility into payment economics.

Compliance & Risk Awareness

• Maintain awareness of applicable compliance requirements (PCI-DSS, ACH rules, CCPA) and ensure operational processes stay aligned.
• Fraud prevention experience is a plus 

Cross-Functional Collaboration

• Partner with Product and Engineering to surface operational insights that inform roadmap decisions.
• Support CS and Implementation teams by providing payments expertise that improves the client onboarding and billing experience.

About You!

Payment volumes at Karbon are growing extremely quickly. You'll be the person who, in partnership with the GM, defines how it works: the processes, the automations, the dashboards, the playbook. When this function is mature, it'll be because you built it. For someone who wants to own something meaningful at a company with real scale and a clear payments growth trajectory, this is that opportunity.

• 3–6 years in payments operations, financial operations, or fintech — with direct, hands-on experience (not just oversight through a team).
• Strong working knowledge of US payment flows: ACH, card processing, settlements, chargebacks, and reconciliation.
• Demonstrated experience building or significantly improving payment operations processes from scratch.
• Familiarity with Stripe or comparable modern payment infrastructure.
• Genuine enthusiasm for using AI tools to automate and improve operational workflows — this is a core expectation of the role, not a future aspiration.
• Strong analytical instincts; comfortable in spreadsheets, dashboards, and data.
• Clear communicator who can translate payments complexity for non-specialist audiences.

Nice to Have

• Experience with fraud prevention, underwriting, or risk monitoring in a payments context.
• Exposure to international payment flows (Canada, UK, AU, NZ).
• Experience in a SaaS or fintech company serving SMB or professional services clients.
• Familiarity with PCI-DSS compliance requirements.

Success Metrics (First 6-12 Months)

• Core payment operations SOPs documented, with clear automation coverage mapped — what's automated, what's in progress, what's manual and why.
• Reconciliation and chargeback processes running cleanly with minimal exception rate.
• At least two meaningful workflow automations shipped and in active use.
• Finance team has real-time visibility into payment revenue, costs, and margins through live dashboards.
• Karbon's Stripe relationship actively managed with SLA visibility and a clear escalation path.
• Recommendations delivered on pricing and fee structures across active payment methods.

Why Work at Karbon?

• Gain global experience across Australia, New Zealand, UK, and Canada
• Strong benefits package including:
• Flexible Time Off with an encouraged 4 weeks use per year
• Company paid medical for you and eligible spouse/partner and dependents
• Paid dental and vision and eligible spouse/partner and dependents
• 401(k) with company matching
• Flexible Spending Account
• Up to 8 weeks paid parental leave
• Work-from-home stipend
• Work with (and learn from) an experienced, high-performing team
• A collaborative, team-oriented culture that embraces diversity, invests in development and provides consistent feedback
• Be part of a fast-growing company that firmly believes in promoting high performers from within

Our Engineering Standards

Balance Speed and Quality

Engineers are expected to balance delivery speed with a strong commitment to quality, meeting agreed timelines while producing reliable, maintainable, and well-tested solutions. Sound judgment in making trade-offs between velocity and long-term sustainability is essential.

Collaborate Effectively

Engineering is collaborative by default. Team members are expected to contribute constructively in design discussions, reviews, and planning, communicate clearly about progress and risks, and support shared team outcomes in both hybrid and distributed environments.

Build and Maintain Systems

Engineers are responsible for building new capabilities while maintaining and improving existing systems. This includes designing scalable solutions, reducing technical debt, supporting operational stability, and contributing to continuous improvement.

Operate with Autonomy

A high degree of autonomy is expected. Given clear objectives, engineers should independently translate problems into actionable technical approaches, proactively identify improvements, and continuously expand relevant technical expertise.

Ownership and Accountability

Ownership is fundamental. Engineers are accountable for the quality, performance, and customer impact of their work from design through post-release support, and are expected to follow through on commitments.

AI-Enabled Engineering

AI is reshaping how software is built, and we are committed to leveraging it as a force multiplier for creativity, impact, and capability. Engineers are expected to confidently apply strong technical fundamentals while embracing AI tools and approaches to enhance productivity, problem-solving, and innovation. Curiosity, adaptability, and enthusiasm for integrating AI into meaningful product development are essential.

Contribute to Team Culture

Engineers contribute positively to a culture of professionalism, transparency, low bureaucracy, and mutual respect, strengthening team performance through authenticity, curiosity, and collaboration.

About the Role!

You'll own and drive the quality engineering strategy across the Karbon application, leading the transformation from a QA gatekeeping model to a developer-led quality culture where squads ship confidently without dedicated QA gatekeepers. This role sits at the intersection of technology, people, and process — building the foundations that enable every engineer to own quality.

We're in a significant transition. Our test automation stack needs uplift, our quality team needs strong technical leadership, and our developers need better tools and enablement to embed quality into their daily workflow. You'll lead this transformation end-to-end.

AI is central to how we want to work. We expect this role to actively embrace and champion AI tooling as a force multiplier for quality engineering — from AI-assisted test generation and intelligent data provisioning to AI-powered defect detection and code quality analysis. You'll set the standard for how AI is integrated into quality workflows and coach the wider engineering organisation to do the same.

What You'll Own

Strategy & Vision

• Owning and driving the Karbon Quality Engineering Strategy across its phased roadmap — from stabilisation through to optimisation and acceleration.
• Defining and championing architectural quality principles: fast feedback, deterministic tests, testing at the lowest viable layer, and shift-left practices.
• Establishing and tracking quality success metrics (release confidence, hotfix rates, developer satisfaction, coverage trends) with fully-automated, repeatable measurement.

People Leadership

• Leading and growing a team of 5+ quality engineers — providing coaching, mentorship, and career development while reshaping the function from inspection-focused to enablement-focused.
• Designing the QE engagement model across squads — determining where embedded QEs add value versus where squads operate independently with QE enablement support.
• Recruiting and developing developer-caliber senior quality engineers who lead by example and advocate for quality within engineering teams.

Developer Enablement & Quality Culture

• Driving a quality-first development culture — making it easier for developers to write, run, and trust tests by improving frameworks, documentation, tooling, and developer experience across all test layers.
• Championing the rebalancing of the test pyramid — shifting coverage down from E2E UI tests to unit, component, and integration layers where feedback is faster and more reliable.
• Leading collaborative quality practices (mob testing, testing parties, three-amigos sessions) and running the QE guild to ensure best practices are documented in-repo as living markdown.

Technical Leadership & AI

• Evaluating and making strategic tooling decisions (e.g. Cypress vs Playwright, Bruno vs .NET-based API testing) and defining the quality engineering approach for the Argo microservices migration.
• Driving improvements to CI/CD test execution — faster feedback loops, tests running on PRs, and reduced pipeline runtimes.
• Actively leveraging AI tools to accelerate quality engineering outcomes — including AI-assisted test generation, intelligent test data provisioning, automated quality analysis, and AI-powered code review.

This position description is intended merely as a guideline of the responsibilities involved in the position. The employee is expected to perform any other duties as reasonably required by their Manager.

What Sets You Apart (Must-Haves)

• Significant professional experience in quality engineering or software engineering, with a track record of building and leading quality functions in complex, enterprise-scale environments.
• Proven people leadership experience managing and growing teams of 5+ quality engineers or SDETs.
• Deep expertise in test automation strategy and implementation across multiple layers: unit, integration, API, and E2E UI testing, with hands-on experience in modern frameworks (Cypress, Playwright, or similar).
• Experience driving the transition from QA-as-gatekeeper to developer-owned quality models, with a developer advocate mindset — you see your role as making every engineer more effective at quality.
• Demonstrated enthusiasm for AI-assisted development and quality engineering. You actively use AI tools in your workflow and can articulate how AI enhances testing, code quality, and engineering productivity.
• Experience defining quality metrics and dashboards that drive engineering decision-making, with strong understanding of CI/CD pipelines (GitHub Actions preferred) and test execution optimisation.
• Excellent communication skills with the ability to influence and align stakeholders across a globally distributed engineering organisation.

Nice to Have

• Experience with .NET/C# ecosystems and testing patterns within layered or service-oriented architectures.
• Familiarity with Microsoft Azure and observability tools such as Datadog or Application Insights.
• Experience in environments transitioning from monolithic to microservices architectures.
• Experience with frontend testing frameworks in Ember or React ecosystems.
• Background as a Senior+ individual contributor before moving into leadership.

Ideal for quality engineering leaders who thrive in transformation environments, enjoy complex domain systems, and are energised by building quality culture and capability from the ground up.

Our Core Technology Stack

We build modern, scalable software on a thoughtfully designed stack:

• Frontend: TypeScript and JavaScript across Ember (today), React, and React Native.
• Backend: .NET / C# (Web API, .NET Core) powering distributed services.
• Data: SQL Server with performance and integrity at scale.
• Cloud: Microsoft Azure.
• Observability: Datadog — metrics, logging, alerting, and dashboards.
• Test Automation: Cypress (E2E UI), Bruno (API), C# .NET integration tests, with an evolving strategy across all layers.

Our architecture continues to evolve as we scale — event-driven systems, well-defined microservices, and containerized deployments (Azure Container Apps) to build resilient, decoupled, and high-performing software.

Why Work at Karbon?

• Gain global experience across the USA, Australia, New Zealand, UK, Canada and the Philippines
• 4 weeks annual leave plus 5 extra "Karbon Days" off a year
• Flexible working environment
• Work with (and learn from) an experienced, high-performing team
• Be part of a fast-growing company that firmly believes in promoting high performers from within
• A collaborative, team-oriented culture that embraces diversity, invests in development, and provides consistent feedback
• Generous parental leave

As an Onboarding Support Specialist, you’ll play a critical role in ensuring customer data, configurations, and operational setup are accurate, complete, and delivered on time during onboarding and ongoing lifecycle events. This is a detail-driven, execution-focused role that supports Sales, Customer Success, and Services by keeping customer systems clean, reliable, and ready for success.

You’ll work behind the scenes to manage data imports, account setup, reporting requests, and operational tasks that directly impact customer experience and internal efficiency.

About the Role

• Consolidate, import, and QA customer data during onboarding and lifecycle events.

• Create, configure, and maintain customer templates and system setups.

• Manage and prioritize inbound requests, updating ticketing systems and stakeholders on progress and completion.

• Complete customer and project account setup, tracking status and ensuring accuracy across systems.

• Assist with customer reporting requests, consolidating and preparing final reports for upload into various platforms.

• Verify and validate customer information during offboarding and ensure proper data removal from systems.

• Support Sales, Customer Success, and Services teams with contact management and operational requests.

• Assist with preparation for customer business reviews and follow up on customer survey requests.

• Support the creation and maintenance of customer education and enablement content.

• Leverage AI-assisted tools to support data validation, documentation, and repetitive operational tasks to improve accuracy and efficiency.

• Contribute to ad hoc projects and initiatives aligned with Karbon’s business objectives.

About You!

• 1+ year of relevant work experience in operations, onboarding, customer support, or client services.

• 1–2 years of customer service experience, with comfort supporting customers and internal stakeholders.

• Experience in B2B account management, client services, or a comparable role preferred.

• Strong attention to detail with the ability to work through complex, process-driven tasks accurately.

• Solid project and task management skills with the ability to prioritize competing requests.

• Ability to translate complex issues into clear, actionable recommendations—both written and verbal.

• Highly motivated, self-directed, and comfortable working independently.

• Advanced proficiency in Google Workspace and Microsoft Office, especially Excel.

• Basic familiarity with internet technologies (HTML, FTP, cookies, web beacons, etc.).

• Bachelor’s degree in Information Technology or related field preferred, or equivalent experience.

Why Work at Karbon?

• Industry-leading benefits package including medical, dental, and vision insurance for you and up to three eligible dependents. Also:
• Work-from-home allowance
• Rice subsidy
• Meal allowance per working day
• Laundry allowance
• 15 paid time off days per year (which includes 5 Karbon Days per year)
• 7 Sick leave days per year
• Internet and work-from-home subsidy
• Discretionary bonus program
• Work with (and learn from) a very experienced team
• Be part of a startup team that will continue to grow around you
• Flexible approach to work environment (we believe in trust and autonomy)
• A culture of open communication, consistent feedback, and full transparency into company results, metrics, and financial position

As an Onboarding Support Specialist, you’ll play a critical role in ensuring customer data, configurations, and operational setup are accurate, complete, and delivered on time during onboarding and ongoing lifecycle events. This is a detail-driven, execution-focused role that supports Sales, Customer Success, and Services by keeping customer systems clean, reliable, and ready for success.

You’ll work behind the scenes to manage data imports, account setup, reporting requests, and operational tasks that directly impact customer experience and internal efficiency.

About the Role

• Consolidate, import, and QA customer data during onboarding and lifecycle events.

• Create, configure, and maintain customer templates and system setups.

• Manage and prioritize inbound requests, updating ticketing systems and stakeholders on progress and completion.

• Complete customer and project account setup, tracking status and ensuring accuracy across systems.

• Assist with customer reporting requests, consolidating and preparing final reports for upload into various platforms.

• Verify and validate customer information during offboarding and ensure proper data removal from systems.

• Support Sales, Customer Success, and Services teams with contact management and operational requests.

• Assist with preparation for customer business reviews and follow up on customer survey requests.

• Support the creation and maintenance of customer education and enablement content.

• Leverage AI-assisted tools to support data validation, documentation, and repetitive operational tasks to improve accuracy and efficiency.

• Contribute to ad hoc projects and initiatives aligned with Karbon’s business objectives.

About You!

• 1+ year of relevant work experience in operations, onboarding, customer support, or client services.

• 1–2 years of customer service experience, with comfort supporting customers and internal stakeholders.

• Experience in B2B account management, client services, or a comparable role preferred.

• Strong attention to detail with the ability to work through complex, process-driven tasks accurately.

• Solid project and task management skills with the ability to prioritize competing requests.

• Ability to translate complex issues into clear, actionable recommendations—both written and verbal.

• Highly motivated, self-directed, and comfortable working independently.

• Advanced proficiency in Google Workspace and Microsoft Office, especially Excel.

• Basic familiarity with internet technologies (HTML, FTP, cookies, web beacons, etc.).

• Bachelor’s degree in Information Technology or related field preferred, or equivalent experience.

Why Work at Karbon?

• Industry-leading benefits package including medical, dental, and vision insurance for you and up to three eligible dependents. Also:
• Work-from-home allowance
• Rice subsidy
• Meal allowance per working day
• Laundry allowance
• 15 paid time off days per year (which includes 5 Karbon Days per year)
• 7 Sick leave days per year
• Internet and work-from-home subsidy
• Discretionary bonus program
• Work with (and learn from) a very experienced team
• Be part of a startup team that will continue to grow around you
• Flexible approach to work environment (we believe in trust and autonomy)
• A culture of open communication, consistent feedback, and full transparency into company results, metrics, and financial position

As an Onboarding Support Specialist, you’ll play a critical role in ensuring customer data, configurations, and operational setup are accurate, complete, and delivered on time during onboarding and ongoing lifecycle events. This is a detail-driven, execution-focused role that supports Sales, Customer Success, and Services by keeping customer systems clean, reliable, and ready for success.

You’ll work behind the scenes to manage data imports, account setup, reporting requests, and operational tasks that directly impact customer experience and internal efficiency.

About the Role

• Consolidate, import, and QA customer data during onboarding and lifecycle events.

• Create, configure, and maintain customer templates and system setups.

• Manage and prioritize inbound requests, updating ticketing systems and stakeholders on progress and completion.

• Complete customer and project account setup, tracking status and ensuring accuracy across systems.

• Assist with customer reporting requests, consolidating and preparing final reports for upload into various platforms.

• Verify and validate customer information during offboarding and ensure proper data removal from systems.

• Support Sales, Customer Success, and Services teams with contact management and operational requests.

• Assist with preparation for customer business reviews and follow up on customer survey requests.

• Support the creation and maintenance of customer education and enablement content.

• Leverage AI-assisted tools to support data validation, documentation, and repetitive operational tasks to improve accuracy and efficiency.

• Contribute to ad hoc projects and initiatives aligned with Karbon’s business objectives.

About You!

• 1+ year of relevant work experience in operations, onboarding, customer support, or client services.

• 1–2 years of customer service experience, with comfort supporting customers and internal stakeholders.

• Experience in B2B account management, client services, or a comparable role preferred.

• Strong attention to detail with the ability to work through complex, process-driven tasks accurately.

• Solid project and task management skills with the ability to prioritize competing requests.

• Ability to translate complex issues into clear, actionable recommendations—both written and verbal.

• Highly motivated, self-directed, and comfortable working independently.

• Advanced proficiency in Google Workspace and Microsoft Office, especially Excel.

• Basic familiarity with internet technologies (HTML, FTP, cookies, web beacons, etc.).

• Bachelor’s degree in Information Technology or related field preferred, or equivalent experience.

Why Work at Karbon?

• Industry-leading benefits package including medical, dental, and vision insurance for you and up to three eligible dependents. Also:
• Work-from-home allowance
• Rice subsidy
• Meal allowance per working day
• Laundry allowance
• 15 paid time off days per year (which includes 5 Karbon Days per year)
• 7 Sick leave days per year
• Internet and work-from-home subsidy
• Discretionary bonus program
• Work with (and learn from) a very experienced team
• Be part of a startup team that will continue to grow around you
• Flexible approach to work environment (we believe in trust and autonomy)
• A culture of open communication, consistent feedback, and full transparency into company results, metrics, and financial position

Our Engineering Standards

Balance Speed and Quality

Engineers are expected to balance delivery speed with a strong commitment to quality, meeting agreed timelines while producing reliable, maintainable, and well-tested solutions. Sound judgment in making trade-offs between velocity and long-term sustainability is essential.

Collaborate Effectively

Engineering is collaborative by default. Team members are expected to contribute constructively in design discussions, reviews, and planning, communicate clearly about progress and risks, and support shared team outcomes in both hybrid and distributed environments.

Build and Maintain Systems

Engineers are responsible for building new capabilities while maintaining and improving existing systems. This includes designing scalable solutions, reducing technical debt, supporting operational stability, and contributing to continuous improvement.

Operate with Autonomy

A high degree of autonomy is expected. Given clear objectives, engineers should independently translate problems into actionable technical approaches, proactively identify improvements, and continuously expand relevant technical expertise.

Ownership and Accountability

Ownership is fundamental. Engineers are accountable for the quality, performance, and customer impact of their work from design through post-release support, and are expected to follow through on commitments.

AI-Enabled Engineering

AI is reshaping how software is built, and we are committed to leveraging it as a force multiplier for creativity, impact, and capability. Engineers are expected to confidently apply strong technical fundamentals while embracing AI tools and approaches to enhance productivity, problem-solving, and innovation. Curiosity, adaptability, and enthusiasm for integrating AI into meaningful product development are essential.

Contribute to Team Culture

Engineers contribute positively to a culture of professionalism, transparency, low bureaucracy, and mutual respect, strengthening team performance through authenticity, curiosity, and collaboration.

About the Role! 

You’ll contribute to building reliable, high-quality software across our .NET and modern JavaScript stack. Working alongside experienced engineers, designers, and product managers, you’ll help deliver new product capabilities while maintaining and improving existing systems.

This is a role designed for engineers early in their careers who want to grow quickly by working on real production systems. You’ll develop strong engineering fundamentals, learn modern development practices, and gain experience across the full software development lifecycle.

• Contributing to the development of web applications using C#, .NET (Core, MVC, Web API), and SQL Server.
• Building modern, responsive user interfaces using JavaScript and TypeScript, with exposure to frameworks such as React.
• Collaborating with engineers, designers, and product managers to design, build, test, and release product features.
• Writing clean, maintainable code that meets engineering standards for performance, reliability, and security.
• Working with quality assurance teams to identify, troubleshoot, and resolve issues during development and testing.
• Learning and applying engineering best practices across testing, observability, and system reliability.
• Using AI-assisted development tools to support coding, debugging, documentation, and learning while maintaining code quality and correctness.
• Continuously building your technical knowledge and contributing ideas that improve our products and engineering practices.

This position description is intended merely as a guideline of the responsibilities involved in the position. The employee is expected to perform any other duties as reasonably required by their Manager.

What Sets You Apart  

• 1–2 years of professional software development experience, including internships, co-op placements, or relevant project work.
• Foundational knowledge of web development technologies including HTML, CSS, and JavaScript.
• Exposure to modern programming languages or frameworks such as C#, .NET, React, or similar technologies.
• Basic understanding of software development concepts such as APIs, databases, version control, and debugging.
• Strong curiosity for learning new technologies and improving engineering skills.
• Ability to work collaboratively within a team and communicate effectively in a distributed environment.
• Curiosity about emerging technologies, including AI-assisted development tools.
• Bachelor’s degree in Computer Science, Software Engineering, or equivalent practical experience.
• Ideal for engineers who are eager to learn, motivated to build great software, and excited to grow alongside experienced teammates.

Our Core Technology Stack!

We build modern, scalable software on a thoughtfully designed stack:

• Frontend: TypeScript and JavaScript across Ember (today), React, and React Native.
• Backend: .NET / C# (Web API, .NET Core) powering distributed services.
• Data: SQL Server with performance and integrity at scale.
• Cloud: Microsoft Azure.
• Observability: Metrics, logging, alerting, and dashboards in Datadog — because we believe you can’t improve what you don’t measure.

Our architecture continues to evolve as we scale. We invest in event-driven systems, well-defined microservices, and containerized deployments (Azure Container Apps) to build resilient, decoupled, and high-performing software.

If you care about clean service boundaries, reliable systems, and shipping with confidence — you’ll feel right at home here.

Why Work at Karbon?

• Gain global experience across the USA, Australia, New Zealand, UK, Canada and the Philippines
• 4 weeks annual leave plus 5 extra "Karbon Days" off a year
• Flexible working environment
• Work with (and learn from) an experienced, high-performing team
• Be part of a fast-growing company that firmly believes in promoting high performers from within
• A collaborative, team-oriented culture that embraces diversity, invests in development, and provides consistent feedback
• Generous parental leave

Our Engineering Standards

Balance Speed and Quality

Engineers are expected to balance delivery speed with a strong commitment to quality, meeting agreed timelines while producing reliable, maintainable, and well-tested solutions. Sound judgment in making trade-offs between velocity and long-term sustainability is essential.

Collaborate Effectively

Engineering is collaborative by default. Team members are expected to contribute constructively in design discussions, reviews, and planning, communicate clearly about progress and risks, and support shared team outcomes in both hybrid and distributed environments.

Build and Maintain Systems

Engineers are responsible for building new capabilities while maintaining and improving existing systems. This includes designing scalable solutions, reducing technical debt, supporting operational stability, and contributing to continuous improvement.

Operate with Autonomy

A high degree of autonomy is expected. Given clear objectives, engineers should independently translate problems into actionable technical approaches, proactively identify improvements, and continuously expand relevant technical expertise.

Ownership and Accountability

Ownership is fundamental. Engineers are accountable for the quality, performance, and customer impact of their work from design through post-release support, and are expected to follow through on commitments.

AI-Enabled Engineering

AI is reshaping how software is built, and we are committed to leveraging it as a force multiplier for creativity, impact, and capability. Engineers are expected to confidently apply strong technical fundamentals while embracing AI tools and approaches to enhance productivity, problem-solving, and innovation. Curiosity, adaptability, and enthusiasm for integrating AI into meaningful product development are essential.

Contribute to Team Culture

Engineers contribute positively to a culture of professionalism, transparency, low bureaucracy, and mutual respect, strengthening team performance through authenticity, curiosity, and collaboration.

About the Role

You’ll design and deliver scalable, high-impact solutions across our .NET and modern JavaScript stack. You’ll work on complex, real-world problems where performance, reliability, and maintainability matter. You’ll influence technical direction, elevate engineering standards, and help shape how we build as we scale.

AI is reshaping how software gets built — and we’re leaning in. We see AI as a force multiplier for strong engineers. If you’re excited to combine solid fundamentals with modern AI tooling to move faster and think bigger, you’ll thrive here.

What You’ll Own:

• Architecting and delivering scalable services using C#, .NET (Core, MVC, Web API), and SQL Server.
  
  
• Building modern, responsive applications using TypeScript and React (React Native a plus).
  
  
• Driving high engineering standards across testing, observability, performance, and security.
  
  
• Leading technical design discussions and influencing architectural decisions.
  
  
• Identifying and reducing technical debt while improving system resilience and scalability.
  
  
• Mentoring engineers and raising the overall capability of the team.

What Sets You Apart!

• 5-8+ years of professional software engineering experience, with significant experience delivering enterprise-grade systems.
  
  
• Strong expertise in C# and .NET (Core, MVC, Web API) within layered or service-oriented architectures.
  
  
• 3-5+ years working with SQL Server, including performance tuning, indexing strategies, query optimization, and data modeling for large datasets.
  
  
• Hands-on experience with Microsoft Azure, including services such as App Services, Azure Functions, Azure SQL, Service Bus, Storage Accounts, and Key Vault..
  
  
• Experience building and maintaining secure, compliant, enterprise-scale systems, including authentication/authorization (OAuth, OpenID Connect, Azure AD).
  
  
• Familiarity with microservices or modular monolith architectures in regulated or large organizational environments.
  
  
• Strong understanding of CI/CD pipelines (Github Actions preferred) and infrastructure-as-code practices such as ARM templates or Terraform.
  
  
• Experience implementing monitoring, logging, and observability using tools such as Datadog, Elastic, or Application Insights.
  
  
• Solid understanding of software architecture, scalability, and distributed system design within structured enterprise ecosystems.
  
  
• Experience collaborating across large, cross-functional teams with formal SDLC processes.

Our Core Technology Stack!

We build modern, scalable software on a thoughtfully designed stack:

• Frontend: TypeScript and JavaScript across Ember (today), React, and React Native.
• Backend: .NET / C# (Web API, .NET Core) powering distributed services.
• Data: SQL Server with performance and integrity at scale.
• Cloud: Microsoft Azure.
• Observability: Metrics, logging, alerting, and dashboards in Datadog — because we believe you can’t improve what you don’t measure.

Our architecture continues to evolve as we scale. We invest in event-driven systems, well-defined microservices, and containerized deployments (Azure Container Apps) to build resilient, decoupled, and high-performing software.

If you care about clean service boundaries, reliable systems, and shipping with confidence — you’ll feel right at home here.

Why Work at Karbon?

• Gain global experience across the USA, Australia, New Zealand, UK, Canada and the Philippines
• 4 weeks annual leave plus 5 extra "Karbon Days" off a year
• Flexible working environment
• Work with (and learn from) an experienced, high-performing team
• Be part of a fast-growing company that firmly believes in promoting high performers from within
• A collaborative, team-oriented culture that embraces diversity, invests in development, and provides consistent feedback
• Generous parental leave

Our Engineering Standards

Balance Speed and Quality

Engineers are expected to balance delivery speed with a strong commitment to quality, meeting agreed timelines while producing reliable, maintainable, and well-tested solutions. Sound judgment in making trade-offs between velocity and long-term sustainability is essential.

Collaborate Effectively

Engineering is collaborative by default. Team members are expected to contribute constructively in design discussions, reviews, and planning, communicate clearly about progress and risks, and support shared team outcomes in both hybrid and distributed environments.

Build and Maintain Systems

Engineers are responsible for building new capabilities while maintaining and improving existing systems. This includes designing scalable solutions, reducing technical debt, supporting operational stability, and contributing to continuous improvement.

Operate with Autonomy

A high degree of autonomy is expected. Given clear objectives, engineers should independently translate problems into actionable technical approaches, proactively identify improvements, and continuously expand relevant technical expertise.

Ownership and Accountability

Ownership is fundamental. Engineers are accountable for the quality, performance, and customer impact of their work from design through post-release support, and are expected to follow through on commitments.

AI-Enabled Engineering

AI is reshaping how software is built, and we are committed to leveraging it as a force multiplier for creativity, impact, and capability. Engineers are expected to confidently apply strong technical fundamentals while embracing AI tools and approaches to enhance productivity, problem-solving, and innovation. Curiosity, adaptability, and enthusiasm for integrating AI into meaningful product development are essential.

Contribute to Team Culture

Engineers contribute positively to a culture of professionalism, transparency, low bureaucracy, and mutual respect, strengthening team performance through authenticity, curiosity, and collaboration.

About the Role! 

You’ll build reliable, high-quality software across our .NET and modern JavaScript stack, contributing to both new product capabilities and improvements to existing systems. Working closely with engineers, designers, and product managers, you’ll design and deliver features that serve real customers while maintaining strong standards for performance, reliability, and maintainability.

At this level, you’ll take ownership of features and technical solutions while continuing to deepen your technical expertise and system understanding.

AI is reshaping how software gets built — and we see it as a force multiplier for engineers. You’ll be expected to use AI tools effectively to accelerate development, improve productivity, and enhance engineering workflows.

• Designing and developing web applications and services using C#, .NET (Core, MVC, Web API), and SQL Server.
• Building modern front-end experiences using JavaScript and TypeScript with frameworks such as React.
• Collaborating with cross-functional teams to design, implement, test, and deliver product features.
• Writing well-tested, maintainable code that meets standards for performance, scalability, and security.
• Troubleshooting issues across development and production environments.
• Leveraging AI development tools to improve productivity in coding, testing, documentation, and debugging workflows.
• Participating in code reviews, technical discussions, and improvements to engineering practices.
• Taking ownership of features from development through deployment and ongoing maintenance.

What Sets You Apart  

• 3–5 years of professional software development experience.
• Strong proficiency in C#, .NET (Core, MVC, Web API), and SQL Server.
• Experience building front-end applications using JavaScript or TypeScript with frameworks such as React.
• Solid understanding of APIs, databases, debugging, testing, and version control.
• Familiarity with cloud-based development environments (Azure preferred).
• Comfort using modern AI development tools to support productivity and engineering workflows.
• Bachelor’s degree in Computer Science or equivalent practical experience.

Our Core Technology Stack!

We build modern, scalable software on a thoughtfully designed stack:

• Frontend: TypeScript and JavaScript across Ember (today), React, and React Native.
• Backend: .NET / C# (Web API, .NET Core) powering distributed services.
• Data: SQL Server with performance and integrity at scale.
• Cloud: Microsoft Azure.
• Observability: Metrics, logging, alerting, and dashboards in Datadog — because we believe you can’t improve what you don’t measure.

Our architecture continues to evolve as we scale. We invest in event-driven systems, well-defined microservices, and containerized deployments (Azure Container Apps) to build resilient, decoupled, and high-performing software.

If you care about clean service boundaries, reliable systems, and shipping with confidence — you’ll feel right at home here.

Why Work at Karbon?

• Gain global experience across the USA, Australia, New Zealand, UK, Canada and the Philippines
• 4 weeks annual leave plus 5 extra "Karbon Days" off a year
• Flexible working environment
• Work with (and learn from) an experienced, high-performing team
• Be part of a fast-growing company that firmly believes in promoting high performers from within
• A collaborative, team-oriented culture that embraces diversity, invests in development, and provides consistent feedback
• Generous parental leave

Karbon is seeking a Mid-Level, Full Stack Software Engineer. This is an exciting time to join the team because we are expanding our organization. In this role, you will be working within an agile development team to design and build interactive web applications. They are responsible for technical specifications and developing and deploying software.

About the Role!

• Balance Speed and Quality—You adeptly balance the need for speed with a commitment to quality. You know when to accelerate to meet deadlines and when to focus on detail for perfect outcomes. You have the judgment to navigate these priorities effectively, maintaining a keen eye for both efficiency and excellence.
• Work effectively as part of a team - Software development is a team sport, where solo victories are rare. It thrives on your robust collaboration and dedication to supporting your colleagues. You will also be working closely with quality assurance team members to resolve issues raised by testing throughout the development cycle.
• Build and maintain - Your role involves developing innovative products and ensuring the continuous operation of existing ones of the Karbon software applications. You appreciate not only the allure of new technologies but also the importance of iterative improvements on established systems. Your commitment to pioneering and preservation is crucial. You will be responsible for optimizing user experiences, study user-centric data for meaning, experiment with acquisition channels and fine-tune conversion funnels. 
• Autonomy—You are inherently curious, finding joy in learning and exploration. Faced with challenges and direction rather than predefined solutions, you engage fully and creatively with problems.
• Own your work—You take genuine pride in your creations, feeling a deep sense of responsibility for the products you develop and their impact on customers. This sense of ownership is paramount, and you share this commitment.
• Bring your passion and personality—Your creativity, curiosity, and authentic self make the team stronger. If you've worked in highly political environments, you'll find our culture, free from office politics and valuing openness and authenticity, a refreshing change.
• Use AI tools thoughtfully - Leverage AI to move faster for example drafting code, exploring solutions, or writing tests, while applying good judgement and always reviewing what ships.

Qualifications

• At least 2 years experience with C#, SQL Server, .Net (MVC, Web API, .Net Core a plus) and JavaScript/TypeScript  
• Understanding of scalable computing systems, software architecture, data structures, and algorithms
• Experience in A/B testing and data analysis to optimize key metrics such as user acquisition and retention
• Excellent analytical skills and problem solving skills 
• Excellent communication and collaboration skills to work in an international, multi-location team 
• Has initiative and passion for all things web, and a willingness to go the extra mile 
• Ability to work as part of a team and able to take pride and ownership in their work
• Passionate about users behavior, anticipating their needs and preferences 
• Passionate about developing consumer facing software used globally and across industries
• A Bachelor’s degree in Computer Science, Mathematics, Statistics, Data Science, or equivalent experience is needed

Why Work at Karbon?

• Gain global experience across the USA, Australia, New Zealand, UK, Canada and the Philippines
• 4 weeks annual leave plus 5 extra "Karbon Days" off a year
• Flexible working environment
• Work with (and learn from) an experienced, high-performing team
• Be part of a fast-growing company that firmly believes in promoting high performers from within
• A collaborative, team-oriented culture that embraces diversity, invests in development, and provides consistent feedback
• Generous parental leave

AI is reshaping how software gets built, and at Karbon we’re fully committed. We don’t see AI as a replacement for engineers. We see it as a force multiplier that will elevate creativity, impact and capability to levels we’ve barely begun to imagine. We’re looking for developers who are confident in their fundamentals, driven to grow, and excited to harness AI to build something meaningful. If you’re energized by this future rather than cautious of it, you’ll feel right at home here.

Karbon is seeking a Mid-Level, Full Stack Software Engineer. This is an exciting time to join the team because we are expanding our organization. In this role, you will be working within an agile development team to design and build interactive web applications. They are responsible for technical specifications and developing and deploying software.

About the Role!

• Balance Speed and Quality—You adeptly balance the need for speed with a commitment to quality. You know when to accelerate to meet deadlines and when to focus on detail for perfect outcomes. You have the judgment to navigate these priorities effectively, maintaining a keen eye for both efficiency and excellence.
• Work effectively as part of a team - Software development is a team sport, where solo victories are rare. It thrives on your robust collaboration and dedication to supporting your colleagues. You will also be working closely with quality assurance team members to resolve issues raised by testing throughout the development cycle.
• Build and maintain - Your role involves developing innovative products and ensuring the continuous operation of existing ones of the Karbon software applications. You appreciate not only the allure of new technologies but also the importance of iterative improvements on established systems. Your commitment to pioneering and preservation is crucial. You will be responsible for optimizing user experiences, study user-centric data for meaning, experiment with acquisition channels and fine-tune conversion funnels. 
• Autonomy—You are inherently curious, finding joy in learning and exploration. Faced with challenges and direction rather than predefined solutions, you engage fully and creatively with problems.
• Own your work—You take genuine pride in your creations, feeling a deep sense of responsibility for the products you develop and their impact on customers. This sense of ownership is paramount, and you share this commitment.
• Bring your passion and personality—Your creativity, curiosity, and authentic self make the team stronger. If you've worked in highly political environments, you'll find our culture, free from office politics and valuing openness and authenticity, a refreshing change.
• Use AI tools thoughtfully - Leverage AI to move faster for example drafting code, exploring solutions, or writing tests, while applying good judgement and always reviewing what ships.

Qualifications

• At least 2 years experience with C#, SQL Server, .Net (MVC, Web API, .Net Core a plus) and JavaScript/TypeScript  
• Understanding of scalable computing systems, software architecture, data structures, and algorithms
• Experience in A/B testing and data analysis to optimize key metrics such as user acquisition and retention
• Excellent analytical skills and problem solving skills 
• Excellent communication and collaboration skills to work in an international, multi-location team 
• Has initiative and passion for all things web, and a willingness to go the extra mile 
• Ability to work as part of a team and able to take pride and ownership in their work
• Passionate about users behavior, anticipating their needs and preferences 
• Passionate about developing consumer facing software used globally and across industries
• A Bachelor’s degree in Computer Science, Mathematics, Statistics, Data Science, or equivalent experience is needed

Why Work at Karbon?

• Gain global experience across the USA, Australia, New Zealand, UK, Canada and the Philippines
• 4 weeks annual leave plus 5 extra "Karbon Days" off a year
• Flexible working environment
• Work with (and learn from) an experienced, high-performing team
• Be part of a fast-growing company that firmly believes in promoting high performers from within
• A collaborative, team-oriented culture that embraces diversity, invests in development, and provides consistent feedback
• Generous parental leave

AI is reshaping how software gets built, and at Karbon we’re fully committed. We don’t see AI as a replacement for engineers. We see it as a force multiplier that will elevate creativity, impact and capability to levels we’ve barely begun to imagine. We’re looking for developers who are confident in their fundamentals, driven to grow, and excited to harness AI to build something meaningful. If you’re energized by this future rather than cautious of it, you’ll feel right at home here.

We appreciate your interest in a career at Karbon and whilst there may not be an opportunity currently available that matches your expertise, this is a great way for us to stay in touch in regards to upcoming opportunities.