TITLE: US Payroll Operations Analyst

REPORTS TO: VP of Human Resources

LOCATION: Remote

EMPLOYMENT TYPE: Full-Time

Here are Career Team, we’re searching for our next US Payroll Specialist! As a US Payroll Specialist,, you are the heartbeat of our payroll operations. You will ensure the integrity of our data, provide world-class support to our US-based employees, and act as the primary guardian of our time-tracking accuracy. Reporting to the Director of Payroll, you will be instrumental in processing multi-state payroll across 15+ jurisdictions.

Career Team also offers a competitive total rewards package including:

● 100% Remote: work from the comfort of your home, anywhere in the Philippines

● Night Shift Premium: Competitive Night Shift Differential for graveyard hours. Expected works hours are 10:00pm to 7:00am PHST

● Health First: Premium HMO coverage with options to add dependents;

● Stability: Employment with a US-based organization that offers amazing options for advancement;

● Generous Leave: paid holidays and 15 paid time off, offered on an accrual basis.

Your Impact on Career Team’s Success:

● Ticketing & SLA Management: Act as the "Tier 1" support for all payroll inquiries via Freshservice. You will be responsible for triaging tickets, providing accurate responses, and ensuring all inquiries are resolved within our established Service Level Agreements (SLAs).

● Precision Data Management: Review and audit employee timecards for regular hours, OT, and various leave codes. Load batches and perform the critical "first review" of payroll registers to catch variances before they happen.

● ADP Power User: Maintain and update ADP Workforce Now to reflect changes in labor laws, tax jurisdictions, and employee status.

● Garnishment Administration: Set up and manage garnishments in compliance with US federal and state requirements.

● Employee Experience: Act as the first point of contact for payroll-related inquiries, resolving issues with empathy, speed, and professionalism.

● Reporting & Insights: Generate weekly/monthly headcount summaries and requested reports for audits to help leadership make data-driven decisions.

What You Bring:

● Experience: 2–3 years of specialized payroll experience, specifically handling US-based payroll (understanding US tax cycles is a must).

● Technical Chops: Proven experience with a Payroll System, such as ADP Workforce Now or Kronos/UKG. Intermediate Excel skills (VLOOKUPs and Pivot Tables are daily tools).

● Ticketing Experience: Proven experience using Freshservice, Zendesk, ServiceNow or a similar ticketing platform. You must understand the importance of ticket status, priority levels and SLA countdowns.

● Adaptability: Comfortable working 10:00 PM – 7:00 AM PHST to align with US Eastern/Central time zones.

● Communication: Exceptional verbal and written English, with the ability to explain complex pay issues to US employees.

● The "Zag" Mindset: A proactive approach to problem-solving—you don’t just report a variance; you find the source.

● Must be a self-starter, hands on and able to be flexible with competitive work demands. Take the initiative to look beyond any variances and get to the source of the problem or identify trends;

● Meticulous organizational skills and detail-oriented;

● Professional communication skills, experience with handling sensitive and confidential data;

● Must be able to meet deadlines and work under pressure, including the ability to perform and complete a high volume of work assignments with speed and accuracy, work cooperatively with others and showing courteousness and a high level of professionalism.

Salary range from 45-70,000 PHP month, depending on experience

TITLE: US Payroll Operations Analyst

REPORTS TO: VP of Human Resources

LOCATION: Remote

EMPLOYMENT TYPE: Full-Time

Here are Career Team, we’re searching for our next US Payroll Specialist! As a US Payroll Specialist,, you are the heartbeat of our payroll operations. You will ensure the integrity of our data, provide world-class support to our US-based employees, and act as the primary guardian of our time-tracking accuracy. Reporting to the Director of Payroll, you will be instrumental in processing multi-state payroll across 15+ jurisdictions.

Career Team also offers a competitive total rewards package including:

● 100% Remote: work from the comfort of your home, anywhere in the Philippines

● Night Shift Premium: Competitive Night Shift Differential for graveyard hours. Expected works hours are 10:00pm to 7:00am PHST

● Health First: Premium HMO coverage with options to add dependents;

● Stability: Employment with a US-based organization that offers amazing options for advancement;

● Generous Leave: paid holidays and 15 paid time off, offered on an accrual basis.

Your Impact on Career Team’s Success:

● Ticketing & SLA Management: Act as the "Tier 1" support for all payroll inquiries via Freshservice. You will be responsible for triaging tickets, providing accurate responses, and ensuring all inquiries are resolved within our established Service Level Agreements (SLAs).

● Precision Data Management: Review and audit employee timecards for regular hours, OT, and various leave codes. Load batches and perform the critical "first review" of payroll registers to catch variances before they happen.

● ADP Power User: Maintain and update ADP Workforce Now to reflect changes in labor laws, tax jurisdictions, and employee status.

● Garnishment Administration: Set up and manage garnishments in compliance with US federal and state requirements.

● Employee Experience: Act as the first point of contact for payroll-related inquiries, resolving issues with empathy, speed, and professionalism.

● Reporting & Insights: Generate weekly/monthly headcount summaries and requested reports for audits to help leadership make data-driven decisions.

What You Bring:

● Experience: 2–3 years of specialized payroll experience, specifically handling US-based payroll (understanding US tax cycles is a must).

● Technical Chops: Proven experience with a Payroll System, such as ADP Workforce Now or Kronos/UKG. Intermediate Excel skills (VLOOKUPs and Pivot Tables are daily tools).

● Ticketing Experience: Proven experience using Freshservice, Zendesk, ServiceNow or a similar ticketing platform. You must understand the importance of ticket status, priority levels and SLA countdowns.

● Adaptability: Comfortable working 10:00 PM – 7:00 AM PHST to align with US Eastern/Central time zones.

● Communication: Exceptional verbal and written English, with the ability to explain complex pay issues to US employees.

● The "Zag" Mindset: A proactive approach to problem-solving—you don’t just report a variance; you find the source.

● Must be a self-starter, hands on and able to be flexible with competitive work demands. Take the initiative to look beyond any variances and get to the source of the problem or identify trends;

● Meticulous organizational skills and detail-oriented;

● Professional communication skills, experience with handling sensitive and confidential data;

● Must be able to meet deadlines and work under pressure, including the ability to perform and complete a high volume of work assignments with speed and accuracy, work cooperatively with others and showing courteousness and a high level of professionalism.

Salary range from 45-70,000 PHP month, depending on experience

TITLE: US Payroll Operations Analyst

REPORTS TO: VP of Human Resources

LOCATION: Remote

EMPLOYMENT TYPE: Full-Time

Here are Career Team, we’re searching for our next US Payroll Specialist! As a US Payroll Specialist,, you are the heartbeat of our payroll operations. You will ensure the integrity of our data, provide world-class support to our US-based employees, and act as the primary guardian of our time-tracking accuracy. Reporting to the Director of Payroll, you will be instrumental in processing multi-state payroll across 15+ jurisdictions.

Career Team also offers a competitive total rewards package including:

● 100% Remote: work from the comfort of your home, anywhere in the Philippines

● Night Shift Premium: Competitive Night Shift Differential for graveyard hours. Expected works hours are 10:00pm to 7:00am PHST

● Health First: Premium HMO coverage with options to add dependents;

● Stability: Employment with a US-based organization that offers amazing options for advancement;

● Generous Leave: paid holidays and 15 paid time off, offered on an accrual basis.

Your Impact on Career Team’s Success:

● Ticketing & SLA Management: Act as the "Tier 1" support for all payroll inquiries via Freshservice. You will be responsible for triaging tickets, providing accurate responses, and ensuring all inquiries are resolved within our established Service Level Agreements (SLAs).

● Precision Data Management: Review and audit employee timecards for regular hours, OT, and various leave codes. Load batches and perform the critical "first review" of payroll registers to catch variances before they happen.

● ADP Power User: Maintain and update ADP Workforce Now to reflect changes in labor laws, tax jurisdictions, and employee status.

● Garnishment Administration: Set up and manage garnishments in compliance with US federal and state requirements.

● Employee Experience: Act as the first point of contact for payroll-related inquiries, resolving issues with empathy, speed, and professionalism.

● Reporting & Insights: Generate weekly/monthly headcount summaries and requested reports for audits to help leadership make data-driven decisions.

What You Bring:

● Experience: 2–3 years of specialized payroll experience, specifically handling US-based payroll (understanding US tax cycles is a must).

● Technical Chops: Proven experience with a Payroll System, such as ADP Workforce Now or Kronos/UKG. Intermediate Excel skills (VLOOKUPs and Pivot Tables are daily tools).

● Ticketing Experience: Proven experience using Freshservice, Zendesk, ServiceNow or a similar ticketing platform. You must understand the importance of ticket status, priority levels and SLA countdowns.

● Adaptability: Comfortable working 10:00 PM – 7:00 AM PHST to align with US Eastern/Central time zones.

● Communication: Exceptional verbal and written English, with the ability to explain complex pay issues to US employees.

● The "Zag" Mindset: A proactive approach to problem-solving—you don’t just report a variance; you find the source.

● Must be a self-starter, hands on and able to be flexible with competitive work demands. Take the initiative to look beyond any variances and get to the source of the problem or identify trends;

● Meticulous organizational skills and detail-oriented;

● Professional communication skills, experience with handling sensitive and confidential data;

● Must be able to meet deadlines and work under pressure, including the ability to perform and complete a high volume of work assignments with speed and accuracy, work cooperatively with others and showing courteousness and a high level of professionalism.

Salary range from 45-70,000 PHP month, depending on experience

The Role: 

The Performance Operations team at Rimes are accountable for the monitoring, investigation and remediation of data quality issues in the foundational data. This involves a thorough understanding of the data pipeline, and communication with external Data Partners. 

Members of the team are responsible for diagnosing issues quickly, and subsequently liaising with Data Partners or else fixing/suggesting fixes internally. During this process there is also a responsibility to ensure that clients are kept informed on the progress, and that requests and issues are resolved in a timely manner. 

As an Associate within the team, you would support the Performance Operations team by monitoring and investigating data quality issues, liaising with Data Partners and internal teams, and helping ensure clients are kept informed while requests and issues are resolved in a timely manner. 

Key Responsibilities: 

• Investigate Data Quality issues in a timely manner, looking for root causes, and subsequent remediation steps to take 

• Liaise externally with Data Partners about data quality issues and liaise internally with Data Developers regarding remediation actions. 

• Coordinate with Operations teams to uphold SLA commitments 

• Serve as an escalation point for the Rimes Global Support team on calculation methodology queries 

• Support the maintenance of the operational integrity of Rimes’ data quality 

• Support implementation of sustainable fixes for recurring data issues, collaborating with other stakeholders. 

Who you are: 

• At least 1-2 years' work experience in data operations, data analysis, or financial/market data environments and experience working with data pipelines, data quality checks, or data investigations 
   
• A detail‑driven operator with strong analytical skills, ensuring every action is handled with precision - even under deadline pressure. 

• A proactive and innovative problem‑solver who looks beyond the immediate entitlement request to identify smarter, more scalable ways of ways of working. 

• AI-aware and tool-adaptable. Comfortable using AI-enabled tools to accelerate investigation, while applying sound judgement. 

• Rapid learner in changing environments. Quick to learn new workflows and systems, adapting to tooling changes and making effective use of automation. 

• A collaborative communicator, skilled at building strong relationships with third‑party data partners and internal stakeholders, and capable of managing escalations with maturity and sound judgement. 
  
  
• Amenable to work Night Shift (9:00PM-6:00AM MNL Time) and can do 2x a week onsite work.

About the Role/Team

We are seeking a highly experienced Luxury footwear Authentication Expert with strong analytical, investigative, and communication skills to elevate our authentication processes and training programs. If you're passionate about fashion and footwear, and thrive in a fast-paced environment, this could be the perfect role for you.

Your deep expertise in both physical and digital authentication will play a pivotal role in building and maintaining our internal knowledge systems, guiding our authentication team, and collaborating across departments to improve accuracy and consistency.

Reports to: Manager, footwear
Location: Remote - United States, Philippines, India, Hong Kong, Japan
Location Type: Remote

What you'll do

• Create, maintain, and improve knowledge and documentation on luxury footwear authentication.
• Develop training materials and train the global Authentication team for the brand support expansion.
• Deliver high-impact projects by taking full ownership, meeting deadlines, and ensuring quality at every step.
• Research and track industry knowledge, new releases, and trends in the resale and luxury footwear market, identify key attributes, and translate the knowledge or data to authenticators and the ML team to improve the accuracy and automation.
• Work with the Knowledge Analysts for cataloging, researching, tagging, and creating procedures for Entrupy’s proprietary datasets
• Monitor and analyze the accuracy of the results and knowledge adherence to identify the knowledge gap and improve the training materials.

What you bring

• 4+ years of experience creating knowledge materials to train the authentication team.
• Advanced subject matter expertise in luxury footwear, with a proven track record of authentication accuracy.
• Experience with both in-person and digital authentication is a significant plus.
• Understanding knowledge creation best practices (capture, authoring, and organization of information across multiple channels)
• Experience with scientific approaches to the classification of knowledge and systems
• Proven knowledge of taxonomy and data classification systems; comfort working with complex datasets and structured information.
• Proven skills and understanding of data organization and structuring
• Strong authoring and editorial skills: able to understand complex information and communicate said information (both written and spoken) to individuals with diverse professional backgrounds
• Self-starter, detail-oriented, and creative problem solver able to work with global teams and multiple deadlines
• Professional composure and interpersonal skills, while having a strong voice on the subject of Knowledge Management
• Passion for fashion, sustainability, and upholding standards of authenticity.

We have had an incredible run so far and laying the foundation for a culture that is fast-paced, entrepreneurial, and rooted in passion, kindness, and positivity. We live by these values – we hire by them, promote them, and celebrate them every day. 
Culturally, we operate with intelligence, respect, and curiosity, relentlessly pursuing ideas to improve our offering and execute our mission and a desire to solve impactful challenges.

If you want to be a member of our team that is building the infrastructural foundations for data aggregation and insights at Entrupy, we’d love to connect!

About the Role

We are seeking a Knowledge Analyst I with a strong interest in luxury fashion and authentication. In this role, you’ll support Entrupy’s authentication and training workflows by organizing product knowledge, contributing to structured datasets, and building a foundation in authentication best practices.

This role offers hands-on exposure to luxury goods, visual analysis, and knowledge operations, with clear opportunities for growth as you develop expertise and take on increasing responsibility.

Reports to: Senior Knowledge Analyst
Location: Remote - Philippines, India, Hong Kong, Japan
Location Type: Remote

What you’ll do:

• Support the maintenance and expansion of Entrupy’s knowledge systems by organizing product information, tagging visual datasets, and updating reference materials.
• Assist in creating and maintaining documentation that supports authentication workflows, including product guides and reference materials.
• Conduct research on luxury brands, collections, materials, and construction techniques to support accurate authentication.
• Monitor fashion trends, new product releases, and market changes to help keep knowledge assets current.
• Contribute to training and onboarding materials used by the authentication team.
• Perform quality checks on existing documentation to ensure accuracy, clarity, and consistency.
• Collaborate with senior Knowledge Analysts and cross-functional partners, learning how knowledge supports product and engineering workflows.
• Gradually take ownership of defined tasks and smaller projects as skills and confidence grow

What you bring:

•  0–2 years of experience in fashion, luxury retail, authentication, research, merchandising, or a related field.
• Strong interest in luxury fashion, handbags, and craftsmanship, with a desire to build authentication expertise.
• Formal authentication experience is a strong plus, but not required.
• Excellent attention to detail and a natural curiosity about how products are made and identified.
• Clear written communication skills and the ability to organize information thoughtfully.
• Comfort working with images, structured documents, and basic data tools (such as spreadsheets).
• Openness to feedback, a growth mindset, and a strong sense of accountability.
• Passion for learning, quality, and upholding standards of authenticity in the fashion industry

Culturally, we operate with intelligence, respect, and curiosity, relentlessly pursuing ideas to improve our offering and execute our mission.

We have had an incredible run so far and are laying the foundation for a culture that is fast-paced, entrepreneurial, and rooted in passion, kindness, and positivity. We live by these values – we hire by them, promote them, and celebrate them every day. 

If you are passionate about solving challenging problems in a diverse setup, we’d love to connect!

About the Role
We are seeking an experienced Knowledge Analyst II with strong authentication expertise and a deep understanding of luxury handbags and leather goods. This is a senior individual contributor role focused on owning complex knowledge initiatives, improving authentication accuracy through structured data and insights, and helping evolve how Entrupy captures, analyses, and operationalises product intelligence.

You’ll work cross-functionally with Authentication, Training, Engineering, and Product teams, acting as both a subject matter expert and a strategic partner. This role requires high-level thinking, strong judgment, and the ability to lead projects from concept through execution.

Reports to: Knowledge Team Lead
Location: Remote -Philippines, India, Hong Kong, Japan

What you’ll do:

• Serve as a subject matter expert in luxury handbag and leather goods authentication, supporting high-impact authentication and training initiatives.
• Make meaningful contributions to the development, evolution, and quality control of Entrupy’s knowledge systems, ensuring they are accurate, scalable, and aligned with business needs.
• Analyse authentication trends, error patterns, and product data to identify gaps, risks, and opportunities for improvement.
• Own and drive medium- to large-scale projects related to new brand and product support, knowledge structure, tooling, or content strategy, including defining scope, timelines, and success metrics.
• Create advanced documentation, product intelligence frameworks, and reference materials that support expert-level decision-making.
• Partner closely with Engineering and Product teams to inform how knowledge is structured, tagged, and surfaced within Entrupy’s platforms.
• Contribute to the design and refinement of training programs, helping raise the overall expertise of the global authentication team.
• Stay ahead of market trends, brand updates, and emerging counterfeit techniques, translating insights into actionable knowledge assets.
• Mentor and provide guidance to more junior Knowledge Analysts, supporting team growth and consistency.

What you bring:

• 2+ years of experience in authentication, knowledge management, luxury goods research, fashion merchandising, or a closely related field.
• Demonstrated expertise in authenticating luxury and contemporary handbags and leather goods, with strong brand-level knowledge.
• Proven ability to think analytically about data, patterns, and systems, not just individual cases.
• Experience leading projects or initiatives independently, with a track record of follow-through and impact.
• Exceptional written communication skills, with the ability to synthesise complex information into clear, usable resources.
• High attention to detail paired with strong judgment and investigative instincts.
• Comfort working with large visual datasets, structured documentation, and analytical tools (spreadsheets, tagging systems, internal platforms).
• A collaborative mindset and confidence working cross-functionally in a fast-paced, evolving environment.
• Deep interest in fashion, luxury, craftsmanship, and the role of authentication in protecting consumers and brands.

Culturally, we operate with intelligence, respect, and curiosity, relentlessly pursuing ideas to improve our offering and execute our mission.

We have had an incredible run so far and are laying the foundation for a culture that is fast-paced, entrepreneurial, and rooted in passion, kindness, and positivity. We live by these values – we hire by them, promote them, and celebrate them every day. 

If you are passionate about solving challenging problems in a diverse setup, we’d love to connect!

Key Responsibilities

Team Leadership & Development

• Team Leadership & Development

People Management: Lead and manage a team of Quality Analysts, providing the coaching, support, and professional development necessary to meet performance targets.

• Individual Development Plans: Conduct at least bi-monthly 1-on-1 career coaching sessions to help team members bridge skill gaps, focusing on competencies like advanced RCA, stakeholder management, and policy expertise.
• Onboarding & Upskilling: Oversee the onboarding of new Quality staff and collaborate with the Training team to address upskill/cross-skill needs based on quality performance.
• Conflict & Dispute Resolution: Serve as the final arbiter for internal audit disputes and technical calibration variances that cannot be resolved at the Quality Analyst level. Handle internal and external escalations through the standard processes within the agreed turnaround time.

Quality Governance 

• Sampling Audit Management:  Oversee the full 360-degree sampling cycle—from defining the sampling logic and verifying statistically significant data sets to managing the appeal process and final analysis. Ensure the Quality Team’s compliance with the sampling volume requirements.
• Executive Reporting: Support the Quality Manager during WBR, MBR, and QBR sessions, translating complex audit data into high-impact "Executive Summaries" and “Path to Green” or “Get Well” strategies.
• Internal Quality Alignment:  Lead cross-functional Quality Meetings for each Line of Business (LOB) to drive performance visibility. This includes deep dives into key metrics— Audit Completion Rate, Quality Scores, Critical Errors —while ensuring all teams are aligned on the latest policy or quality guidelines updates, organizational changes, and auditor accuracy (ATA) results.
• Audit the Auditor (ATA): Execute the "checks on the checker" framework to maintain audit standardization and eliminate auditor bias across the team.
• Operational Alignment: Spearhead Weekly Meetings with Operations and Training Teams to align on upskilling needs and action plans, based on quality trends.

Policy Documentation: Maintain and update internal "huddle" documents or monitoring guidelines upon receiving clarifications from the client, ensuring a seamless cascade to all stakeholders.

Required Qualifications

• Education: A bachelor's or College degree is standard. Senior High School graduates may be considered with at least 6 months of BPO experience.
• Experience: Typically 3 years of Quality Assurance experience in a BPO setting. Experience in the same program is highly desirable.
•  Skills: 
• Good leadership skills
• Strong knowledge of QA fundamentals, principles, and methodologies.
• Excellent analytical skills and  proven ability to perform Defect Analysis, Trend Analysis, and Root Cause Analysis (RCA) to identify "The Why" behind the numbers
• Ability to distinguish between an "Individual Error" and a "Systemic Policy Gap" and correlate with Operational KPIs.

Ability to translate complex data sets into "Executive Summaries" and "Path-to-Green" strategies for stakeholders.

• Good stakeholder management skills
• High proficiency in Google Sheets/Excel (macros, complex formulas, pivot tables) and Slides/PPT to create high-impact visual dashboards for WBR, MBR, and QBR presentations.
• Familiarity with Google Analytics

Program-specific skills required.

• Language: Exceptional English communication skills (written and verbal) to confidently represent the Quality department in meetings with internal and external stakeholders.

Please note that we will only be able to accept candidates who have the appropriate rights and documentation for employment in Philippines.

Who We Are.

Axi is a leading global provider of margin and deliverable Foreign Exchange, Contracts for Difference (CFDs), and Financial Spread betting. Our business has evolved into a world-class, multifaceted brokerage with offices in six regions. With heavy investment in the latest trading technology, Axi seeks to offer the most comprehensive end-to-end trading experience available, servicing traders of all levels from beginners to institutional-level clients.

Let's talk about the cool stuff you will do at Axi!

We are looking for a Technical Business Analyst who will play a key role within the Operations, Governance, and Control team by gathering, analysing, and documenting data requirements to support the delivery of a centralised, self-service data platform across all business divisions, while assuming responsibility for existing data reporting and operational support activities. The role will have significant responsibility within the Data Strategy initiatives, including leading the end-to-end migration, reconciliation, and validation of five critical data domains to ensure business reporting requirements are successfully transitioned and aligned with business needs. In parallel, the position will contribute to foundational Data Strategy enablers, such as Master Data Management (MDM), data lineage, data cataloguing, and governance artefacts - essential to achieving sustainable, scalable, and compliant self-service analytics. The Technical Business Analyst will also produce high-quality documentation and actionable reports and dashboards to support informed, data-driven decision-making across program teams and senior leadership. This is a remote opportunity with shift timing starting from 7AM during normal time & 6AM during daylight savings.

Your EDGE Assignment/You Will

• Gather, analyse, and document data and reporting requirements across business divisions to support delivery of a centralised, self-service data platform.
• Collaborate with business stakeholders, data engineering, and tech ops teams to translate business needs into clear, traceable technical specifications, user stories, and acceptance criteria, using Jira and Azure DevOps, ensuring alignment with agile delivery cycles.
• Lead requirements, planning, and validation activities for the end-to-end migration, reconciliation, and testing of five critical data domains, ensuring reporting continuity and alignment with business needs.
• Maintain ownership of existing data reporting and operational support activities, promptly identifying and resolving reporting or data quality issues.
• Document current and future state processes, data flows, and governance standards, ensuring clear, accessible, and version-controlled documentation.
• Contribute to foundational Data Strategy initiatives, including Master Data Management (MDM), data lineage, data cataloguing, and governance artefact development.
• Ensure all data initiatives align with organisational data governance, security, privacy, and compliance requirements.
• Support testing and validation activities, including UAT preparation, issue tracking, and verification of migrated and newly developed data solutions.
• Monitor project progress, dependencies, and risks, proactively escalating issues and recommending solutions to maintain delivery timelines.
• Prepare and present high-quality reports and dashboards using Power BI (proficient in DAX and SQL) to provide actionable insights for program teams and senior leadership.
• Demonstrate flexibility to support team priorities as needed, readily pivoting to assist across tasks and initiatives.
• Take accountability and ownership for deliverables, working independently without close supervision while actively collaborating and contributing to team success.

Are you the one?

• 10+ years of experience as a Technical Business Analyst, preferably in data-driven and product-based environments.
• Strong hands-on experience with Power BI and DAX, including building dashboards, reporting solutions, and translating business insights into actionable data.
• Proficiency in Databricks and SQL for data analysis, querying, and supporting analytics and reporting initiatives.
• Hands-on experience using Confluence for documentation, collaboration, and knowledge management.
• Demonstrated expertise in technical documentation, including requirement gathering, user stories, process flows, and functional specifications.
• Experience leading UAT activities, coordinating with stakeholders, and ensuring successful delivery of business outcomes.
• Solid knowledge of data governance and data management practices, including MDM, RBAC/ABAC, PII compliance, data lineage, and cataloging.
• Excellent communication and stakeholder management skills, with the ability to collaborate across technical and non-technical teams.
• Strong documentation, analytical thinking, and problem-solving abilities.
• Proven ability to manage multiple priorities, deliver in fast-paced environments, and work independently.

Nice to Have

• Exposure to cloud platforms such as AWS and GCP.
• Experience working in the trading, financial services, or fintech domain.
• Understanding of trading platforms such as MetaQuotes and related ecosystems.
• Strong teamwork, collaboration, and time management skills.

Axi's bag of delights

• Competitive and attractive compensation.
• Extensive learning opportunities, such as professional training and certifications and soft skills development.
• Health and life insurance for employees along with 2 dependents.
• Generous time off, including 20 days of annual leave per year (incremental leave up to 25 days) and paid sick leave.
• Team-building experiences and corporate parties.

Axi's interview journey

• Talent Acquisition Interview (45 minutes)
• Technical Interview 1 (1 hour) 
• Cultural Fit Interview (30 minutes)

Please note that our organization works with recruitment agencies on a pre-approved basis only. A recruitment agency that wishes to submit candidate profiles or resumes for consideration must obtain prior written consent from our talent acquisition team. We do not accept unsolicited resumes from recruitment agencies, and we will not be responsible for any fees related to unsolicited resumes. Should we receive an unsolicited resume from a recruitment agency that does not have prior written consent, we will not be responsible for the payment of any fees related to the recruitment of the candidate represented in the unsolicited resume.

At Axi, we prioritize creating a workplace that upholds fairness and respect for all. We encourage every individual within our community to contribute towards a culture where everyone feels a sense of belonging and is treated with the dignity they deserve. We make all employment-related decisions—whether in hiring, compensation, training, performance reviews, or termination—based on merit and without bias, ensuring equal opportunities for everyone. We consciously work to identify and overcome any unconscious biases, with a commitment to fostering an inclusive environment where every employee and candidate feels genuinely welcomed and valued.

The opportunity

As a Senior Data Analyst on the Business Intelligence team at TechnologyAdvice, you’ll turn complex data into insights that drive smarter decisions across marketing, sales, product, and operations. You’ll build dashboards, develop custom analytics, and deliver reports that shape our strategy and help connect technology buyers with the right solutions. We’re looking for someone who’s detail-oriented, curious, technically skilled, and enjoys solving business problems with data.

Employment Level: Pro 4 - Senior 

Employment Type: Full-time

Location: Philippines 

Working Hours: 9pm to 6am PHT (APR-OCT) or 10pm to 7am PHT (NOV-MAR)

What you'll do

• Build and maintain dashboards and data tools to support business goals.
• Deliver ad hoc analyses that explain trends and assess performance.
• Conduct statistical analysis to uncover actionable insights.
• Design and analyze A/B tests and controlled experiments.
• Create predictive models to support forecasting and goal-setting.
• Collaborate with engineering on data pipelines and reporting logic.
• Work across cloud data platforms and BI tools to meet stakeholder needs.
• Partner with internal teams to understand business challenges and provide data-driven solutions.
• Identify gaps in data collection and help improve data quality and integration.
• Clean and transform raw data for use in reporting and analysis.

Who you are

• 4–6 years of analytics experience, ideally in a digital or tech-driven business.
• Bachelor's or Master's in Data Science, Business Analytics, Statistics, or related field.
• Strong SQL skills and experience working in cloud data warehouses (Snowflake, Redshift, or BigQuery).
• 2+ years of experience with BI tools like Tableau, Power BI, or Looker.
• Familiarity with Google Analytics, Tag Manager, and A/B testing tools.
• Strong problem-solving skills and ability to explain data insights to non-technical audiences.
• Experience using AI to streamline analytics work is a plus.
• Experience with data integration tools like Hevo or Fivetran is also a plus.
• Clear communication, team collaboration, and a passion for data.
• Must have a working laptop/pc and internet and back-up connection.
• Agile professional who excels in a fast-paced environment and thrives on continuously pivoting strategies to drive business needs forward.

**The duties and responsibilities listed above describe the post as it is in general terms and are not definitive.  The job holder is expected to accept any reasonable alterations that may from time to time be necessary. **

What we offer you

• Career Growth: Advance with mentorship programs, leadership academies, and opportunities to shape company culture and DEI initiatives.
• Flex Fridays: Adjust your 40-hour week to enjoy a full or half day off on Fridays.
• Remote-First Culture: Work from the comfort of your home.
• Paid Time Off: Enjoy 14 days of annual paid time off, plus all regular Philippine government-declared holidays to unwind and recharge. Plus 5 additional days after 1 year.
• Comprehensive Coverage: Full enrollment in Philippine statutory benefits: SSS, PhilHealth, and HDMF.
• Healthcare: Healthcare reimbursement to help ensure you are covered.
• De Minimis Allowance: Enjoy a monthly rice subsidy, following government guidelines.
• Wellness Perks: Access the Headspace app to support your well-being.
• Speaker Series Bonus: Present in our monthly speaker series and earn a bonus.

#LI-Remote

Work authorization

Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the Philippines at hire and must maintain authorization to work in the Philippines throughout their employment with our company.

The Pipeline Operations first-line team proactively monitors exceptions based on timeliness and data quality in a top-down manner, alongside managing our clients’ ever-changing priorities and corresponding queries. As an associate analyst, you will be responsible for managing day-to-day tasks focused on client service delivery related to Benchmark and Index solutions. You must ensure that your deliverables meet both client SLA requirements and team goals. Additionally, you will work with your team to deliver projects and help enhance workflow and procedures.  

Key Responsibilities  

BAU Management 

• Perform BAU activities with strong familiarity and adherence to existing protocols for Query and Exception Management. 

• Apply standard workflows to independently resolve simple queries. 

• Understand the logic behind product settings and replicate verification steps to identify and resolve failures. 

• Monitor alert timelines and accurately capture delay delivery.  

• Maintain consistent quality in task execution, aligned with internal BAU expectations.  

SLA Management 

• Provide timely updates for SLA‑bound client requests. 

• Ensure all activities meet agreed client turnaround expectations. 

 Project Management  

• Participate in team initiatives and contribute to project ideation aligned with roadmap goals. 

• Collaborate with cross‑functional teams to support project execution and improvements.  

Incident Management 

• Track incidents accurately and maintain clear understanding of incident detection and operational impact. 

• Follow standard procedures to detect issues and raise incident tickets appropriately. 

• Communicate incident details clearly and support root‑cause discussions when required.  

 Stakeholder Management  

• Demonstrate collaboration and confidence when working with team members and responding to internal stakeholders. 

• Follow structured communication guidelines for cross‑team coordination. 

• Provide detailed, context‑rich documentation when raising blockers or requesting support. 

 Change & Process Management 

• Support reviewing and updating internal knowledge documentation. 

• Understand historical fixes and propose potential solutions for exceptions identified. 

• Learn and adopt newly introduced tools, processes, and workflows. 

• Identify inefficiencies in BAU processes and suggest incremental improvements. 

Communication Management 

• Communicate professionally and clearly in client interactions while following internal communication guidelines. 

• Respond to basic client queries independently and escalate complex issues when needed. 

• Collaborate effectively with internal team members. 

Mentorship 

• Receive ongoing mentoring from senior team members. 

• Participate in development activities to build skills toward advanced responsibilities. 

 Skills & Competencies 

Technical Skills 

• Understanding of UI-based platforms, financial data workflows (benchmark and index is plus), and issue resolution processes 

• Familiarity with tools and reference systems (e.g., JIRA, Excel)  

Operational Skills 

• Strong attention to detail when handling exceptions and BAU workflows. 

• Ability to follow structured processes for SLA updates and incident processes. 

Soft Skills 

• Clear written and verbal communication. 

• Effective teamwork and cross‑department coordination. 

• Proactive issue‑identification mindset. 

• Openness to feedback and continuous learning. 

Experience & Qualifications 

• Prior experience in data operations, client support, or financial data workflows preferred (but not required for junior tier). 

• Exposure to incident handling, BAU processes, or SLA‑driven client service a plus. 
  
• Amenable to work 2x a week onsite

The Role

At HelloConnect, you will be part of a dynamic team that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You’ll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences.

In this role, you will take on a key responsibility in analyzing and interpreting data to measure the commercial impact of tests, campaigns, and key project, while providing ad-hoc data support across various areas. You will translate data into clear, actionable insights that drive better decisions, support business success, and enhance customer value and satisfaction.

We’re looking for passionate individuals who can bring their unique skills and ideas to the table. Even if you don't meet every requirement but believe you’d excel in this role, we’d love to hear from you!

What you’ll do

• Quantify commercial impact of A/B tests, marketing activity, and operational projects – e.g. revenue uplift, margin impact, CPA, LTV, and ROI.
• Analyse A/B tests and marketing campaign performance to identify commercial trends, risks, and opportunities.
• Build and maintain dashboards and reports in Qlik (our BI platform), ensuring accuracy, clarity and a focus on key business KPIs.
• Extract, clean and prepare data using SQL and internal datasets to support commercial analysis and decision-making.
• Set up Dialler (telesales) campaigns with a commercial lens – ensuring correct targeting, data selection and configuration to maximise performance and ROI.
• Produce clear post-campaign and post-test reviews that explain what happened, why, and what it means in £ terms.
• Present insights and recommendations to stakeholders in a clear, non-technical way, highlighting trade-offs and next best actions.
• Support stakeholders in defining and tracking KPIs that reflect business and commercial performance.

What you’ll bring

• Strong analytical and problem-solving skills with the ability to translate data into commercial insight.
• Proficiency in SQL for data extraction and transformation.
• Experience with Qlik, Tableau, Power BI or similar BI tools for reporting and visualisation.
• Understanding of A/B testing principles, funnel metrics, and campaign performance.
• Experience with Dialler systems and campaign setup (or the ability to learn quickly).
• Strong communication skills, able to tell a clear story from the data.
• Comfortable working with numbers related to Life Time Value, including predictive metrics
• Commercially minded with a natural curiosity about how to optimise
• Detail-oriented and thorough with a strong focus on accuracy.
• Able to manage multiple tasks, prioritise based on commercial impact, and work independently.
• Collaborative and proactive in engaging stakeholders and challenging assumptions where needed.

What we offer

• Competitive Compensation: Beyond the standard package, we offer perks like Long Service Benefits (anniversary bonus) to recognize and celebrate your dedication
• Wellness & Perks: We prioritize your well-being by offering mental health support, HMO medical coverage, generous leave benefits plus life insurance for both you and your family's peace of mind
• Growth Opportunities: Invest in your personal development with an annual learning & development budget, plus access to the 360 Learning platform
• Dynamic Environment: Join a rapidly growing global Business Process Outsourcing company, where you'll collaborate with a diverse community spanning across multiple continents and cultures
• Work-Life Balance: Enjoy a healthy balance between your professional and personal life, with a supportive environment that prioritizes your well-being and personal time

Location: Work from home – Please note that you will need to visit our BGC office to pick up your equipment.            

Are you up for the challenge?

The first step to your new role starts here. Send in your application, along with your salary expectations and preferred start date. Our dedicated team will thoroughly review your details. We are excited to connect with you soon! 

#helloconnect

#LI-Remote

About WPP Media

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com.

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values:

Be Extraordinary by Leading Collectively to Inspire transformational Creativity.
Create an Open environment by Balancing People and Client Experiences by Cultivating Trust.
Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise.

Role Summary and Impact

3 best things about the job:
1. Being part of an inspired, passionate, dynamic & talented group.
2. Work with top Philippine corporations & talents allowing for excellent training and exposure to the media industry.
3. Flexible & fun working environment

Skills and Experience

• Certified Public Accountant

In this role, your goals will be:
In 3 months: ·

Familiarize with the reporting requirements and accounting systems used. ·
Completion of pending audited FS from prior years ·
Establish a good quality reconciliation to support the audit readiness of the legal entities that we report In 6 months to one year: ·
Complete all the pending audited FS from prior years ·
Analyze historical financial data to establish a trend ·
Ensure completion of audits and compliance related tasks on a timely basis ·
Collaborate cross-functionally within Finance to deliver set goals and targets ·
Execute process improvement initiatives

What your day job looks like at WPP: ·

The opportunity to gain hands-on experience in critical statutory reporting and compliance functions. ·
Mentorship and growth opportunities within a supportive team environment. ·
Exposure to complex financial reporting and analytical challenges.

What you’ll bring: ·

Integrity & Ethics: Unquestionable integrity, ethical conduct, and a commitment to maintaining confidentiality. ·
Time Management & Organization: Exceptional organizational skills and the ability to manage multiple priorities, meet tight deadlines, and perform effectively under pressure. ·
Adaptability: Ability to adapt to changing regulatory environments, business needs, and technology advancements. ·
 Proactive & Self-Starter: A proactive approach to identifying issues, proposing solutions, and driving continuous improvement in financial processes.

Life at WPP Media & Benefits

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.  

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy) for more information on how we process the information you provide.

While we appreciate all applications received, only those candidates selected for an interview will be contacted.  #LI-Promoted

About WPP Media

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com.

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values:

Be Extraordinary by Leading Collectively to Inspire transformational Creativity.
Create an Open environment by Balancing People and Client Experiences by Cultivating Trust.
Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise.

Role Summary and Impact

3 best things about the job:
1. Being part of an inspired, passionate, dynamic & talented group.
2. Work with top Philippine corporations & talents allowing for excellent training and exposure to the media industry.
3. Flexible & fun working environment

Skills and Experience

• Certified Public Accountant

In this role, your goals will be:
In 3 months: ·

• Familiarize with the reporting requirements and accounting systems used. ·
• Completion of pending audited FS from prior years ·
• Establish a good quality reconciliation to support the audit readiness of the legal entities that we report In 6 months to one year: ·
• Complete all the pending audited FS from prior years ·
• Analyze historical financial data to establish a trend ·
• Ensure completion of audits and compliance related tasks on a timely basis ·
• Collaborate cross-functionally within Finance to deliver set goals and targets ·
• Execute process improvement initiatives

What your day job looks like at WPP: ·

The opportunity to gain hands-on experience in critical statutory reporting and compliance functions. ·
Mentorship and growth opportunities within a supportive team environment. ·
Exposure to complex financial reporting and analytical challenges.

What you’ll bring: ·

Integrity & Ethics: Unquestionable integrity, ethical conduct, and a commitment to maintaining confidentiality. ·
Time Management & Organization: Exceptional organizational skills and the ability to manage multiple priorities, meet tight deadlines, and perform effectively under pressure. ·
Adaptability: Ability to adapt to changing regulatory environments, business needs, and technology advancements. ·
 Proactive & Self-Starter: A proactive approach to identifying issues, proposing solutions, and driving continuous improvement in financial processes.

Life at WPP Media & Benefits

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.  

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy) for more information on how we process the information you provide.

While we appreciate all applications received, only those candidates selected for an interview will be contacted.  #LI-Promoted

As Tax Analyst, you will have a broad range of tax-related responsibilities, with a particular focus on maintaining an international tax compliance and reporting portfolio for the Smartly group of companies, while also assisting on adhoc advisory and project workstreams. Working directly with the Tax & Treasury Manager and collaboratively with internal teams and external advisors, you will be exposed to all aspects of tax and play a critical role in ensuring the group’s tax obligations are met on time and in full.

Given the global footprint of the business, you will gain exposure to diverse tax regimes and cross-border considerations, providing a unique opportunity to broaden your international tax expertise. Your knowledge of and proximity to the day-to-day inner workings of the business will enable you to identify areas of improvement and drive real change. Attention to detail and time management are therefore critical attributes required for this role.

This is a great opportunity to deepen your tax knowledge through practical experience across multiple jurisdictions, as well as developing related accounting and finance skills to enhance your skillset.

What You Will Do

• Support all direct and indirect tax matters, particularly corporation tax and sales tax/VAT/GST, across multiple jurisdictions.
• Preparation and timely submission of tax returns and ensuring related payments are actioned / received by relevant tax authorities.
• Review the accuracy and integrity of accounting balances recording tax, including preparing monthly/quarterly/annual tax calculations.
• Global mobility and fringe benefit tax compliance; involvement with employer-related tax obligations.
• Maintaining Smartly’s tax compliance calendar of all above workstreams and continually updating for new filing / payment obligations as the business grows.
• Continuous improvement of processes, controls and documentation to manage risk and create efficiencies.
• Establishing effective working relationships both within the tax / finance team and with other Smartly business units.
• Work with external advisors and tax authorities; assist / support audit responses and enquiries.

What We Are Looking For

• Bachelor's degree in Accounting with 3+ years of relevant work experience.
• Proven experience in a similar tax, finance, and / or accounting role.
• Understanding of direct / indirect tax, tax accounting, international tax law, and transfer pricing.
• Strong Excel or Google Sheet skills; experience with NetSuite is an advantage.
• Excellent analytical and problem-solving skills.
• High level of accuracy and attention to detail.
• Ability to prioritize tasks and meet deadlines in a fast-paced environment.
• Work well as part of a team, while being able to handle tasks independently.

What We Offer You

At Smartly, we offer a place where you can advance your career. Here, you'll find:

• An Inclusive Global Culture: Join a team of over 750 Smartlies, representing more than 60 nationalities across 24 locations in 13 countries. We cultivate a culture built on trust, transparency, and open feedback, where diverse perspectives are valued and encouraged.
• Global Impact: Contribute to a company making a global impact, directly influencing our customers' success and business growth.
• Focus on Wellbeing: We prioritize your health with healthcare packages, mental health services, and a commitment to work-life balance through paid holidays and family leave.
• Flexible Hybrid Workplace: Experience a hybrid work model, balancing office collaboration with remote work, and the option to work abroad for up to 30 days annually.

Smartly is committed to being a great place for growth-minded individuals to thrive. Explore more in our Culture Handbook!

Apply Now and Build Your Future with Smartly!

Curious what it’s like to work at Smartly? Visit our Careers page to see how we grow, collaborate, and make impact together

#LI-HYBRID

🌟 Hiring: MES Software Analyst (Client Location) | New Era Technology 🌟

Client Location: Bayan lepas, Penang
Company: New Era Technology – www.neweratech.com
Work Type: Hybrid

Employment: Contract – 1 year

🚀 About the Role:

New Era Technology is looking for experienced MES Software Analyst to be deployed at our prestigious client in Malaysia at their Bayan Lepas, Penang office.

Key Responsibilities  

• Design, develop, implement, and maintain MES solutions, process/operation automation in manufacturing (Industrial 4.0) and related interfaces integrated MES with ERP system (e.g. SAP) and shop floor automation (e.g. IoT)
• Collaborate with cross-functional teams to understand manufacturing processes, identify system requirements, and deliver tailored IT solutions.
• Document technical solutions, SOPs, and user manuals to ensure knowledge sharing and maintainability.
• Prepare training to business users, perform IT Acceptance Testing and User Acceptance Testing (UAT) on MES/MES Extended solutions.
• Develop scripts, services, and dashboards to support manufacturing KPIs, traceability, and data-driven decision-making.
• Troubleshoot and resolve issues in manufacturing applications, ensuring minimal disruption to production.
• Provide 24*7 Production Support on MES/MES extended solution.
• Lead or support manufacturing system upgrades, migrations, and implementations.

Qualifications:           

• Master Degree/Bachelor's Degree/Professional Degree in Computer Science, IT, or related field.
• 3~5 years of experience in software development or system analysis within a manufacturing or industrial environment
• Know-how on Change Management Process, Incident Management Process, Demand Management process, System Development Life Cycle
• Capable of leading and influencing a virtual team composed of members from diverse organizations.

Skills / Knowledge     

• Manufacturing process, MES and extended MES solution know-how

• Experience in database design and performance optimization are preferable Methodic       
• LEAN principle, FMEA, 8D Problem Solving are added advantage
• Strong programming skills in languagues such as C# .NET, Java, Python, or similar
• Strong in SQL, Oracle database and store procedure
• Experienced with Web/Window application, web service, API, Window IIS setup or OpenShift
• Agile methodology and SCRUM knowledge added advantage
• Fluent in English (spoken and written)
• Basic to advanced proficiency in Malay / Mandarin
• Good or Excellent communication and interpersonal skills
• Collaborative mindset with a proactive attitude
• Ability to manage multiple tasks and prioritize in a fast-paced environment.
• Strong analytical and problem-solving skills.
• Candidates must have strong MES knowledge with respect to factory production (Mandatory)
• Experience in Oracle database environment and expects the ideal candidate to have strong MS SQL or Oracle SQL query experience (Mandatory).

👤 Preferred Candidate:

• Nationality: Malaysians preferred.
• Availability: Candidates who can join immediate to 60days notice.

 📧 How to Apply:
Send your updated resume to Sravani.Karri@neweratech.com / Shabnambanu.Varshani@NewEraTech.com with the subject line:
“MES Software Analyst - Penang”

Job Title: Manufacturing APS Engineer Analyst
Location: Bayan Lepas, Penang, Malaysia (Hybrid – 50% Office / 50% WFH)
Employment Type: 1-Year Contract (Renewable up to 3 Years)
Openings: 3
Joining: Immediate to 1 Month (up to 2 Months can be considered)

About the Role

We are hiring Manufacturing APS Engineer Analysts for a leading global client in Malaysia. This role is ideal for professionals with experience in Advanced Planning & Scheduling (APS) systems, manufacturing operations, and business systems analysis.

The selected candidates will work closely with cross-functional teams and stakeholders across Germany, China, and Malaysia, supporting planning, scheduling, and operational excellence initiatives.

Key Responsibilities

• Act as a Business Systems Analyst / Systems Owner for APS applications in a manufacturing environment.
• Analyze business and factory production requirements and translate them into system/process improvements.
• Support planning and scheduling operations using APS tools and best practices.
• Coordinate with production, supply chain, engineering, and operational teams to ensure smooth system usage.
• Liaise with global stakeholders across Germany, China, and Malaysia.
• Troubleshoot system/process issues and drive continuous improvement initiatives.
• Ensure alignment between business operations and enterprise manufacturing systems.

Required Skills & Experience

• Experience working with Advanced Planning & Scheduling (APS) systems in manufacturing environments.
• Strong background as a Business Systems Analyst, Functional Analyst, or Systems Owner.
• Good understanding of enterprise manufacturing setups, factory operations, and production planning.
• Strong stakeholder management and business-facing communication skills.
• Excellent English communication (written and verbal).
• Ability to work with multicultural/global teams.

Preferred Skills

• Ability to speak Mandarin (preferred due to regular coordination with China teams).
• Prior experience in semiconductor, electronics, or high-volume manufacturing industries.
• Exposure to SAP / ERP / MES integrated environments is an advantage.

Work Location & Flexibility

• Primary location: Bayan Lepas, Penang.
• Hybrid work model: 50% office / 50% work from home.
• Penang-based candidates may work from Georgetown or Kulim office, with visits to Bayan Lepas office when required.

Preference

• Local Malaysia / Penang-based candidates preferred.

How to Apply

Please share your updated resume to: madhava.mallela@neweratech.com / Shabnambanu.Varshani@NewEraTech.com 

Job Title: Senior Business Analyst (Arabic Speaking)
Employment Type: Permanent Role
Company: New Era Technology
Work Location: Onsite – Client Location, Abu Dhabi, United Arab Emirates

About the Role

New Era Technology is seeking an experienced and highly driven Senior Business Analyst (Arabic Speaking) to work onsite at our client location in Abu Dhabi. The ideal candidate will serve as a strategic bridge between business stakeholders and technical teams, leading complex transformation initiatives and translating business needs into scalable solutions.

This role requires strong analytical expertise, leadership capabilities, stakeholder management skills, and fluency in Arabic and English.

Job Summary

The Senior Business Analyst will partner with business leaders and technical teams to identify opportunities, improve processes, and deliver high-impact business solutions aligned with organizational goals. The role includes leading initiatives, mentoring junior analysts, and ensuring successful delivery that enhances efficiency, profitability, and customer experience.

Key Responsibilities

Requirements Gathering & Analysis

• Conduct detailed business analysis to identify operational needs, process gaps, and improvement opportunities.
• Elicit, document, analyze, and validate business, functional, and system requirements.
• Translate business requirements into clear technical specifications and user stories.
• Collaborate with IT, product, and delivery teams to design and implement effective solutions.

Project Delivery & Stakeholder Management

• Lead planning, estimation, and execution of business analysis activities for complex projects.
• Ensure deliverables are completed within agreed scope, timelines, and quality standards.
• Act as the primary liaison between business units, stakeholders, and technical teams.
• Present findings, recommendations, and progress updates to senior and executive leadership.

Process Improvement & Strategy

• Identify opportunities for operational efficiency, automation, and cost optimization.
• Support development of new business models, service improvements, and strategic initiatives.
• Drive continuous improvement across business processes and customer journeys.

Testing & Implementation

• Support User Acceptance Testing (UAT), defect resolution, and go-live readiness.
• Ensure successful deployment and adoption of delivered solutions.

Leadership & Team Development

• Guide, mentor, and coach junior analysts and team members.
• Promote best practices in business analysis, documentation, and stakeholder engagement.

Required Skills & Experience

• Proven experience as a Senior Business Analyst within enterprise environments.
• Strong expertise in requirements gathering, process mapping, gap analysis, and solution design.
• Experience working on complex business transformation or IT-enabled projects.
• Strong stakeholder management skills with the ability to engage senior leadership.
• Excellent communication, presentation, and documentation skills.
• Experience supporting UAT, implementation, and change management.
• Strong analytical thinking and problem-solving abilities.
• Ability to work in fast-paced, client-facing environments.

Mandatory Requirement

• Arabic Speaking – Must Have
• Professional fluency in Arabic and English (spoken and written).

Preferred Qualifications

• Bachelor’s or Master’s degree in Business Administration, Information Systems, IT, or related field.
• Certifications such as CBAP, PMI-PBA, Agile BA, or equivalent are preferred.
• Experience working with global clients and cross-functional teams.
• Prior experience in the Middle East / GCC region is an advantage.

Why Join Us?

• Permanent role with New Era Technology
• Opportunity to work onsite with a prestigious client in Abu Dhabi
• Exposure to strategic transformation initiatives
• Career growth in a dynamic international environment

How to Apply

Please share your updated resume with usharani.ketha@neweratech.com

Job Overview

As an L2 Support Analyst, your primary goal will be to deliver a first-class support experience to all Anaplan customers. You will be responsible for resolving complex and often critical support issues, acting as a key player in the customer's success and journey with Anaplan. You should be a problem-solver with a strong sense of empathy, emotional intelligence, and a proven ability to thrive in a fast-paced environment.

Key Responsibilities

• Case Ownership and Resolution: Take ownership and full accountability of L2 cases, prioritizing based on urgency and customer impact. Investigate, troubleshoot, and resolve complex issues to completion, ensuring clear and empathetic communication with the customer throughout the process.
• In-depth Technical Investigation: Research and investigate multifaceted issues related to the Anaplan platform and its integration technologies. This includes analyzing applications and server logs, replicating customer issues in a test environment, and working with engineering on bug resolution.
• Customer Collaboration: Communicate with customers through case portal, and when necessary, conduct live troubleshooting sessions with customers via calls and screen sharing to efficiently gather information and resolve issues in real-time.
• Knowledge Management: Create and maintain internal knowledge base articles and documentation to assist both customers and internal teams.
• Mentorship and Training: Assist L1 Support analysts with training and mentoring to enhance their product knowledge and troubleshooting skills.
• Cross-functional Collaboration: Collaborate effectively with L3 Support, Engineering, and Product Management on complex issues that require deeper investigation or architectural guidance.

Qualifications and Skills

Must-Haves

• 2+ years of proven experience in a Technical Support or Product Support role, investigating and resolving complex issues for a B2B SaaS company.
• Fluent in Japanese and English is critical
• Demonstrated ability to manage and prioritize multiple high-priority issues in a fast-paced, high-pressure environment.
• Experience supporting high-value, enterprise-level customers where the software is business-critical.
• A self-motivated, proactive individual with a passion for learning and helping customers achieve their desired outcomes.

Desirable Skills

• Anaplan Model Builder Certification (Level 1, 2, or 3).
• Systems such as Service Now, Salesforce, Grafana & Jira

Responsibilities

We are seeking a highly autonomous, strategic, proactive, and detail-oriented Deal Desk Analyst to support our growing team. This role is critical in driving pricing strategy, structuring complex deals, and ensuring seamless collaboration across Sales, Finance, Legal, and Operations. The ideal candidate will have the analytical acumen and business insight to influence deal strategy while maintaining compliance and profitability. 

If you thrive in a fast-paced, high-growth environment and enjoy making strategic recommendations that impact the business, we’d love to hear from you! 

In this role, you will also be responsible to:

• Strategic Deal Structuring & Execution

  • Serve as a key advisor to Sales, Finance, and Leadership on deal strategy and structuring.

  • Independently assess and approve high-impact deals to drive revenue growth while ensuring compliance with business policies.

  • Optimize pricing, discounting, and contract structures to align with corporate objectives. 

• Sales & Revenue Optimization

  • Identify inefficiencies in the deal approval process and implement strategic improvements that enhance speed and accuracy.

  • Spearhead automation initiatives to streamline approval workflows, minimizing bottlenecks and manual dependencies.

• Cross-Functional Collaboration

  • Operate as a strategic partner to Sales, Legal, Finance, Customer Success, and Business Technology to ensure alignment across all deal execution processes.

  • Provide training and guidance to Sales teams on best practices for quoting, pricing, and contract negotiations.

  • Lead special projects related to pricing and process enhancements.

Requirements

Qualifications / Experience / Technical Skills

• Bachelor’s degree or equivalent experience

• 3+ years in Deal Desk, Order Management, or Revenue Operations within a high-growth SaaS company

• Expertise in Salesforce and Salesforce CPQ (or similar tools)

• Strong analytic skills to advise on deal structuring and booking 

Soft Skills / Personal Characteristics

• Strategic Thinker: Ability to assess complex deals and recommend win-win solutions for both customers and internal teams.

• Adaptable Problem-Solver: Comfortable navigating ambiguity and thriving in a fast-paced environment.

• Influencer & Negotiator: Capable of collaborating with Sales leadership while pushing back on non-compliant or unfavorable deal terms when necessary.

• Highly Collaborative: A team player with a passion for driving impact across multiple departments.

• Resilient & Agile: Ability to work extended hours, particularly during quarter-end periods (Jan, Apr, July, Oct), to support critical deal closures.

(REQ ID: 2709)

Your commissions expertise. Our rocket ship. Let's make it count.
As we scale our go-to-market engine, we need someone who can keep our sales compensation programs running with precision, fairness, and speed. That's where you come in.
As our Senior Sales Compensation Analyst, you'll own the mechanics behind how our sales teams get paid. From administering complex commission plans to partnering with GTM leadership on plan design, you'll sit at the intersection of finance, operations, and sales — making sure every dollar is tracked, every dispute is resolved, and every process gets better over time.

What you'll do

• You'll manage the end-to-end administration of our sales compensation programs, including commission calculations, reconciliations, adjustments, and payouts, ensuring everything is accurate and settled on time. You'll work within our ICM tools (CaptivateIQ experience is a big plus) and across platforms like Salesforce and Snowflake, maintaining data integrity through both system controls and manual audits.
• Beyond the day-to-day, you'll build and document scalable processes, develop training materials for our sales and field ops teams, and support monthly accruals and forecasting through scenario modeling. When commission inquiries come in, you'll be the go-to person who resolves them with clarity and care.
• You'll also partner with Sales Compensation Management to model, develop, and refine commission plans and Rules of Engagement — and flag opportunities to improve how we do things.
  You'll also handle ad hoc reporting across compensation, headcount, diversity, and other team initiatives, and work closely with auditors when documentation is needed.

What you'll bring

• You have 3–5 years of sales compensation experience, ideally in fast-paced, hyper-growth environments where context-switching is a daily reality. 
• You're comfortable administering commission systems end to end — entering new hires, updating records, running audits, and pulling reports.
• A bachelor's degree in HR, Finance, or a related field (or equivalent experience) rounds out your foundation, and ICM tool admin certification is highly preferred. 
• You're sharp with numbers, meticulous with details, and confident working across Excel (complex formulas are your thing). CaptivateIQ or Xactly experience is a big plus.
• You communicate with precision and empathy — whether you're explaining a commission calculation to a rep or presenting analysis to leadership.
• You handle confidential information with integrity, manage competing priorities with ease, and thrive working independently in a remote environment.

Why Workato
You'll join a company where automation isn't just what we sell — it's how we operate. This role gives you the chance to shape compensation programs at a company on a trajectory that doesn't come around often. If you want to do meaningful, high-impact work alongside a team that values accuracy, transparency, and continuous improvement, we'd love to hear from you.

(REQ ID: 2551)

Responsibilities

We are seeking a detail-oriented, process-driven Partner Operations Analyst based in APAC to support both day-to-day partner operations and scalable automation initiatives across our partner ecosystem in that region. This role will report to our Partner Operations team based in the US. This role serves as a primary operational resource for our partner organization — fielding inquiries, resolving issues, building automations, and ensuring the systems and processes that power our partner business run smoothly and efficiently.

In addition to operational ownership, this role will collaborate closely with internal teams and external partner stakeholders to identify gaps, drive process improvements, and deliver data-driven insights that support pipeline growth. The position blends hands-on execution with analytical thinking, combining systems expertise with a proactive, partner-first mindset.

You will also be responsible to:

Overall

• Serve as the primary point of contact in APAC and EMEA for all partner operations and enablement inquiries, requests, and issues — providing timely, reliable support to both internal teams and external partner reps

• Build, update, and maintain Workato recipes, flows, and other automations for both internal partner teams and external partner sales reps

Partner Program & Tier Management

• Monitor partner health metrics via dashboards and reports, proactively flagging at-risk partners and coordinating tier changes as program milestones are met

• Ensure that every partner is compliant with their Tier in the respective regions.

Partner Onboarding

• Own end-to-end partner onboarding operations, including account provisioning, system access setup, and tracking progress against first-90-day milestones

• Evaluate and onboard new business partners in coordination with the partner team, ensuring a smooth and consistent experience from sign to activation

Systems & Data 

• Maintain CRM and PRM data integrity, including partner records, field accuracy, and workflow configurations that support clean reporting and reliable operations

• Serve as the operational liaison for system and product updates, ensuring partners have current and accurate information to effectively position and sell

• Manage the tech stack and data in APAC and EMEA regions related to the Partner Portal

Reporting & Governance 

• Build and maintain Sigma Dashboards that will surface insights to leadership and partner stakeholders. 

• Manage the partner deal and referral pipeline, flagging stalled opportunities and coordinating with the right internal stakeholders to keep deals moving

Requirements

Qualifications / Experience / Technical Skills

• 2–4 years of experience in partner operations, sales operations, revenue operations, or a related field in a SaaS or high-growth environment

• Familiarity with tools such as Allbound, Partner Page, Sigma, Salesforce is a strong plus.

• Familiarity with partner ecosystems, channel sales models, or SaaS go-to-market structures

• Experience building or managing automation workflows; Workato experience is a strong plus

• Strong analytical skills with the ability to build and interpret reports and dashboards; experience with Salesforce or similar CRM required

• Demonstrated ability to build and document scalable business processes from the ground up

• Experience managing partner enablement resources, LMS tools, or onboarding programs preferred

• Strong project management skills with the ability to coordinate across multiple stakeholders and departments simultaneously

• Excellent written and verbal communication skills

Soft Skills / Personal Characteristics

• You care deeply — We take pride in our work and aim to create meaningful impact for our customers and teammates. We pay attention to the details, think ahead, and hold ourselves to a high bar. Excellence isn’t optional — it’s part of who we are.

• No task is beneath us —We do what needs to be done. Titles and ego never outweigh team success.

• We communicate clearly and respectfully — Clarity is kindness. We are direct, open, and timely in our communication. We say what we mean, listen thoughtfully, and ensure no one is left guessing.

• We stay curious and keep improving — We challenge assumptions, explore new ideas, and continuously look for better ways to operate. Growth requires curiosity, courage, and a willingness to evolve.

• We act with integrity — Trust is earned over time and can be lost in a moment. We do what is right — even when it’s inconvenient or difficult. Integrity guides every decision we make.

• We are committed to impact — Great results require ownership and dedication. We step up when it matters, support one another, and stay focused on delivering meaningful outcomes for our customers and team.

(REQ ID: 2660)

Responsibilities

We're seeking a data-driven, business-savvy Sales Operations Data Analyst to own and enhance our dashboarding ecosystem using modern BI tools. This role will empower Workato’s Sales and Revenue Operations teams with actionable insights  that drive strategic and operational decision-making.

In this role, you will also be responsible to:

• Build scalable, efficient, and easy-to-consume front-end dashboards within our BI application, Sigma Computing, that drive informed decision-making across Sales and Sales Ops teams.

• Support and maintain core dashboards and reports, ensuring they remain accurate, relevant, and accessible as the business evolves.

• Document dashboards to support self-service, troubleshooting, and long-term sustainability.

• Balance short-term ad hoc requests with the development of longer-term analytics solutions.

• Collaborate with data engineering to ensure dashboards are built on robust and future-proof data architectures.

• Develop working knowledge of key Sales KPIs and become a go-to resource for the team.

• Partner with SalesOps leaders to identify insights gaps and propose solutions that enhance sales productivity and process optimization.

• Work cross-functionally with product and systems teams to improve data quality and availability.

• Conduct exploratory analyses to uncover insights, highlight trends, and support strategic discussions.

Requirements

Qualifications / Experience / Technical Skills

• 1-2 years of data analysis experience, or a recently completed degree in a relevant field (e.g. Data Science, Statistics, Business Analytics, Computer Science, or similar). Recent graduates are encouraged to apply.

• Some exposure to BI tools such as Sigma, Tableau, Looker, or Power BI — whether through work, internships, or coursework.

• Working knowledge of SQL; willingness to develop stronger data modeling skills on the job.

• Experience or coursework in SaaS, sales, or business operations is a plus but not required.

• Bachelor's degree in a relevant field, or equivalent practical experience.

Soft Skills / Personal Characteristics

• Ability to communicate data clearly to non-technical stakeholders.

• Detail-oriented with a sense of urgency and a proactive, problem-solving mindset.

• Intellectually curious and eager to learn in a fast-paced environment.

• Strong interpersonal skills and ability to manage multiple tasks and deadlines.

(REQ ID: 2687)

So, what’s the role all about? 

The Cyber Security Contract Analyst will work with the Trust Office and Legal team and is responsible for analyzing, correlating, documenting, and providing recommendations for customer and vendor service level agreements. Our cybersecurity team judiciously reviews each inbound (e.g. vendor services) and outbound (e.g. product services) contractual agreement to provision optimal and guaranteed customer success. This position will work closely with our Legal Office to quality control contract language and, support customer, partner, and vendor engagements to provide clarity, transparency, and recommendations to how our services provision cybersecurity controls.

Provides technical guidance and risk acceptance/denial parameters to Legal team and Vendor Management team to provision bilateral security gates amongst customers, partners, and vendors. Provide data analysis to support, compile, report, and communicate key security information for indirect and direct client engagements. Responsible for documenting and sustaining the company approved Security Profile, Standard Information Gathering (SIG) solution and, working with our current and future customers on accepting our industry adopted and accepted SIG.

This role is responsible for all facets of business contract analysis as it relates to cybersecurity; coordinating with our Legal, Customer Success, Technical Success, and Professional Services teams are instrumental to maintaining transparency and analyzing contractual service level agreements.

How will you make an impact?  

As a Cyber Security Contract Analyst, a Typical Day Might Include the Following:

• Perform and participate in the analysis, design and implementation of business processes and procedures for contract reviews and client engagements.
• Act as a liaison with various departments to resolve agreement disputes and improve security business objectives.
• Document and sustain industry accepted SIG solution to deliver above standard results to current and future customers.
• Engage, coordinate and continuously work with Sales Engineering and Technical Account/Support Management teams to document, provision, and communicate customer-available security instruments.
• Perform risk assessments of existing and proposed contracts; document acceptable solutions to amend contract language
• Conduct contract assessments, redline amended/proposed customer and vendor service agreements, and review contracts for completeness and accuracy prior to obtaining signatures.
• Anticipate contractual issues and recommend tailored solutions that will support payor contracts (new agreements, terminations, letter of agreements, amendments, regulatory agreements, and addendums) acceptable for secure environments.
• Perform cybersecurity clause contract evaluations to identify risk, outline key terms, and incorporate NICE inContact policies and procedures to align corporate business objectives into service obligations.
• Engage in business discussions with key internal teams and stakeholders (Sales, Sales Engineering, Technical/Customer Success, Finance, Legal, and Buyers) early in the contracting process to provide cybersecurity data and updates; and, to discuss potential service and obligations issues and contract requirements to deliver trust and success for the company and customers.
• Draft, redline, and coordinate NDAs and service agreements, contractual documents, reports, and other correspondence as directed.
• Maintain the highest level of personal certification, integrity and objectivity, following the company Code of Ethics and Nice inContact policies and procedures at all times.

Have you got what it takes?  

• Associate's degree in business information systems, Business Administration, Business Communications, Computer Science, Information Systems Security or related field or equivalent work experience required.
• Bachelor's Degree Preferred.
• 2+ years of contracting analysis experience at a technology or services company.
• Knowledgeable of all aspects of business procurement functions.
• Excellent communication skills, both written and oral.
• Understanding of cybersecurity methods and technologies within applications and cloud environments.
• Experience or education in program and contract analysis.
• Knowledge of contract drafting principles within technology organizations.
• Ability to present contract and service agreement recommendations supported by analytical evaluations.
• Proficient in Microsoft Office Suite and formal English grammar.
• Excellent critical thinking skills with ability to translate complex contract language into tangible and objective meaning, define contract problems, and provide language re-write recommendations to support successful agreements.
• Ability to map company policies and procedures and cybersecurity controls to vendor and customer service agreements.
• The attributes of a qualified candidate are a rational skepticism, a sense of risk appreciation, technical awareness, informed judgment and a strong operational understanding.

Bonus Experience: 

• Experience and familiarity with Salesforce operations.
• Working knowledge of Standard Information Gathering templates and solutions.
• Strong understanding of data security controls to include encryption (at rest and processing), network authentication, network security architectures, and access control.​

Certifications in security, contract analysis, or related field (one or more preferred):

• CompTIA Security +
• CompTIA Network +
• Certified Professional Contract Manager

Requisition ID: 10749
Reporting into: Manager, Information Security CX
Role Type: Individual Contributor

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.

This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.​

Note: Remember, this job description isn't exhaustive. Employees may be asked to handle other reasonable business duties assigned by their supervisor or management. The organization also has the flexibility to adjust job duties as needed. Keep in mind that this role might entail overtime, and working during non-traditional hours like nights, early mornings, and weekends. Additionally, being on-call may be required.

• Fraud detection and analysis coming from monitoring parameters and processes to minimize and control fraud exposure.
• Proactive and continuous review and assessment of fraud monitoring parameters and processes, including:
• Quality assurance of fraud detections and how they were handled
• Assess performance of detection parameters, profiles, and processes; then provide recommendations
• Investigate fraud related cases to be able to provide information on the root cause, revenue impact, and on how to address this.
• Conduct research and information gathering activities so as to identify new fraud techniques and new fraud trends.
• Analyze and test current and new products and services so as to be able to identify possible fraud and revenue risks, if any.
• Partner and collaborate with business and other operating units across the organization in order to:
• - Provide relevant inputs to proactively alleviate and prevent fraud risk
• - Ensure that inherent and accepted risks are covered by the fraud team
• Deliver relevant, accurate, timely and actionable reports of fraud cases and detections

Qualifications:

• ▪proficient in SQL (preferably GSQL). Knowledgeable in MS Office and G-Suite; techno-literate and has strong internet research skills.
• With experience in handling a Fraud Management System.
• Organized, Keen on details, self-motivated, and with the ability to perform well with minimal supervision in a fast paced and target driven environment.
• With good analytical and problem solving skills.
• With good written and verbal communications skills
• Should be ok in working in shifts, including weekends and holidays.
• Should be ok in working for more than 8 hours a day, and may be requested to work even on non-scheduled days.
• Preferably with an e-commerce or fintech background but not required

ESSENTIAL DUTIES AND RESPONSIBILITIES

Provision for Sales Taxes

• Identify and assess risks related to VAT compliance in various jurisdictions.
• Create manual journal entries to provision for potential tax liabilities on the Balance Sheet and P&L.
• Collaborate with the accounting team to ensure accurate representation of tax provisions.
• Maintain clear documentation of provision calculations and justifications. 

Monthly/Quarterly VAT Compliance

• Analyze buyer location data and perform necessary data cleansing.
• Validate tax rates, product categorization, and VAT numbers to ensure compliance.
• Prepare and submit accurate international VAT returns on a timely basis.
• Collaborate with cross-functional teams to resolve any discrepancies. 

Ad Hoc Projects and Research: 

• Conduct research on different topics such as international penalties, interest rates, and tax regulations.
• Stay updated on digital services tax (DST), withholding tax, and other relevant tax developments.
• Assist with VAT registration and deregistrations worldwide.
• Assist in the implementation of tax-related projects and initiatives.

Quarterly Reconciliations: 

• Perform quarterly reconciliations to ensure consistency between financial records and tax reports.
• Identify discrepancies and collaborate with relevant teams to resolve them 

MINIMUM REQUIREMENT QUALIFICATIONS 

Key Skills: 

• Accounting qualification or bachelor's degree in law, accounting, finance, business, or a related field.
• Previous experience in VAT compliance, international taxation, or related roles. Advanced Excel skills for data handling and reconciliation purposes.
• Excellent attention to detail and ability to work with precision.
• Effective communication skills to collaborate with cross-functional teams. Strong problem-solving skills and ability to work independently on tasks.
• Team player with a proactive and positive attitude.
• Commitment to delivering the highest quality first-time.
• Proven ability to work to deadlines and under pressure with a positive attitude.
• Has the initiative in a work setting, with positive outcomes.
• Proven to be a lead-taker and able to work with passion without the need for constant coaching or manager intervention.
• Strong decision-making ability - especially on critical business concerns.
• Ability to build rapport with third-party partners and transact assertively

Values

Here’s our Company Values and we’d love to have individuals who can be a culture add to our team!

What We Offer

• Permanently Remote
• Pay wired directly to your bank account
• $50 monthly Medical Stipend
• 13th Month Pay
• Flexible PTO 
• Enjoy company time off during some of the major PH and US Holidays
• Career fast track for performers and internal mobility
• Learn from a team of Stanford, MIT, Google and Harvard alumni

Grow With Us

We are looking for a smart, humble, and hungry analyst to join our fast growing Revenue Operations team, working alongside our go-to-market team leads. Ideally, you are technical, with good business judgment, strong problem solving ability, and first principle thinking. You may not know everything, but you are curious and *very* quick to learn. This position will report into the Head of Revenue Operations. 

What You'll Do

• Daily monitoring of SalesForce (CRM) opportunities through stages of the booking process
• Establish trusted relationships with sales and customer success teams (Account Executives, Customer Onboarding Specialists, Customer Success Managers) enabling you to better support them in provisioning customer accounts accurately
• Verify signed Contract details match the SalesForce order details, including products, pricing, start date and length of contract, payment terms and payment method
• Work closely with sales to confirm payment method is captured for booked opportunities, and identify customers with non-standard billing in order to accurately split and invoice the order
• Work closely with sales and customer success to accurately process subscription changes, including upsells, expansions and downsells, ensuring that the customer account is provisioned or deprovisioned accurately as changes occur
• Work closely with sales to troubleshoot order related issues and educate them on current booking guidelines and processes
• Maintain professional communication and a positive attitude to build rapport internally and externally

Who You Are

• 2-3+ years of experience in order processing, customer service or support role in a high paced sales environment
• Excellent interpersonal, written and verbal communication skills
• High level of attention to detail and accuracy required
• Self-starter with a track record of stellar customer service and sales support
• A creative and strategic thinker who has experience troubleshooting issues with a solution-based mindset, and generating buy-in internally and externally
• Team first mindset; we are a humble and hungry group sharing one mission
• Can project manage and work efficiently across departments
• Willing to roll up your sleeves and get your hands dirty; no job is too big or too small
• Excels under high pressure in fast-paced environments with competing priorities
• Must have a stable primary and backup internet connection (at least 10 Mbps). Please note that we will require you to submit a document showing a screenshot of your speed test results and computer specs.
• Must be willing to attend occasional in person meetings in Metro Manila 

So, what’s the role all about?
Senior Salesforce Administrator will manage and enhance our Salesforce.com platform, requiring experience with the latest updates, user support, and advanced report design. A sales and service-oriented mindset and enthusiasm for Salesforce are crucial. This role involves overseeing Salesforce CRM and third-party applications while collaborating with internal sales, marketing, service, and operations teams.

How will you make an impact?  

• Handles more complex and/or high priority Salesforce projects
• Provides technical assistance and troubleshooting expertise to solve difficult issues and requirements
• Handles/assists with complex integration, 3rd party applications, and new functionality
• Provides suggestions/ideas, best practices, and alternative solutions to fellow admins
• Facilitates discussions related to improvements on Salesforce admin processes and procedures
• Performs sandbox refresh as needed

Have you got what it takes?

• Bachelor's Degree from 4-year accredited College/University, or equivalent experience.
• 5+ years' experience, a business analyst and/or service and support role.
• 5+ years of experience with operational support using Salesforce.com.
• 5+ years of experience in Salesforce.com CRM Application Administration.
• Salesforce certification is a plus!

You will have an advantage if you also have:

• Demonstrated proficiency in user security, profile and role management, custom objects, workflow and validation rules, email templates, formulas, dashboards & reporting.
• Must be experienced in Microsoft Office applications, including MS Word, Excel and PowerPoint.
• Must be detail-oriented and have strong problem-solving and analytical skills.
• Excellent verbal and written communication skills are essential.
• Able to meet deadlines, communicate delays, clarify ambiguous situations.
• Ability to work in a dynamic, fast-paced environment and pick up new skill sets quickly.

What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere

Requisition ID: 10728
Reporting into: Manager, Cloud Operations, CX
Role Type: Individual Contributor

The Intraday Performance Specialist is primarily responsible for Market/Site performance on workforce efficiency metrics (service levels, abandonment rates, handling times) and overall market and site optimization.

Main Responsibilities:

• Monitor and ensure alignment (planned vs. actual) of incoming volumes of customer requests per time interval, inventory of the individual work pools, personnel availability per time interval.
• Interpret and assess any deviation of incoming volumes of customer requests per time interval against forecasts and mitigate any deviation by a request to increase or decrease staffing as appropriate.
• Independent initiating counter measures to secure the defined service level and the optimal personnel productivity, i.e.: independent prioritization during the processing of customer enquiries, independent intraday rescheduling of the employees, taking into account the incoming volumes as well as the individual skills of the employees.
• Creation, preparation and development of daily reports e.g.: demand calculations, analysis of contact reasons, employees statistic (e.g. distribution of break times), daily closing mails
• Proactively identifying and reporting issues impacting Teammate productivity – partnering with Operations and other Support Functions in communicating and managing the impacts to both our Customers and Teammates
• Partnering with the business to make judgment calls and decisions to deliver the optimal levels of service and productivity - demonstrating responsibility and professionalism in balancing customer and shareholder needs.
• Preparing analysis and insights for the business to enable robust decision making that will ultimately improve efficiency and performance in a customer focused way
• Analyzing and understanding Productivity, Shrinkage, Occupancy, Attrition and Staffing trends in partnership with other members of the WFM team
• Partnering with Long Term Forecasting and Work Force Planning Teams to enable alignment of long and short term forecasts.
• Analyzing current processes and proactively recommend changes to improve.
• Assisting with ad-hoc projects or assignments as required

Others:

• Accepts other responsibilities as maybe assigned by superior according to the need of the Company.
• Creates and preserves the most favorable Company image by conducting all functions in the most ethical and fair manner.
• Administers all assigned functions consistent with and in support to the goal of the company.

Requirements:

• BS/BA degree in related field required or the equivalent professional experience
• At least two years professional experience in the area of call centers (as call center employee, 2nd Level, Intraday Performance Coordinator, Real-time Analyst or Workforce Management background
• Good knowledge of the work contents and technical backgrounds (dependencies, framework parameters of the execution processes, technical conditions etc.) at the location general
• Good knowledge of the in-house processes in the specialist departments and in the WFM at the location, i.e.: which targets have to be met, are there agreed workflows between executives and employees, which key figures are established in the specialist department
• Good knowledge of the used systems within the scope of the execution of the daily tasks: Genesys, Nice, Avaya, e-WFM and other related workforce management software
• Good MS Office knowledge with at least an intermediate knowledge in Microsoft Excel or Google Spreadsheets

MINIMUM REQUIREMENTS AND QUALIFICATIONS

• Bachelor's/College degree.
• Proven interest in technology and how it is changing the world of work.
• With at least two years of Quality Assurance experience.
• With at least one year of Senior Quality Assurance experience.

Demonstrated competency in the following areas is also required:

• Attention to detail.
• Analytical Skills.
• Commitment to delivering the highest quality first time.
• Proven ability to work to deadlines and under pressure with a positive attitude.
• Strong communication skills in written English and able to communicate effectively with a team in English.
• Examples of taking the initiative in a work setting, with positive outcomes.
• Coaching and development abilities.
• Ability to lead a team.

About the role:   

The Senior Supply Chain Analyst will be responsible for end-to-end performance and management of the supply chain across multiple micro-brands. They will work closely with micro-brand business teams, procurement team and senior management to spearhead inventory flows across a tiered supply chain.  

Responsibilities include - but not limited to:  

• 1. Purchase Order Management
  • Create and manage Purchase Orders (POs) in coordination with procurement and inventory planning teams.
  • Monitor POs for accuracy, delivery timelines, and adherence to committed required dates (CRDs).
  2. Inbound Shipment and Delivery Oversight
  • Create and manage inbound shipments aligned with POs.
  • Monitor 3PL partners and coordinate inbound deliveries to ensure timely and accurate receipt of goods.
  • Track delivery performance and escalate any discrepancies.
  3. Supplier Coordination and Communication
  • Serve as the primary point of contact for suppliers regarding PO updates, delays, or escalations.
  • Proactively follow up with suppliers for expedited orders or production status updates.
  • Address and resolve supply-related issues in collaboration with internal teams.
  4. Quality and Inspection Support
  • Coordinate quality inspections upon delivery or prior to acceptance of goods.
  • Report and assist in the resolution of any quality discrepancies found during inspections.
  5. Performance Monitoring and Reporting
  • Generate supply chain performance reports including PO status, supplier lead times, and inbound delivery metrics.
  • Provide insights and recommendations for improving supply chain efficiency.

A successful team member will have:   

• 1+ years of relevant experience working in a data-driven role, Supply Chain exposure 

• Bachelor's degree in Business Administration, Industrial Engineering, Information Systems Management, or related field 

• 6+ months in the digital commerce ecosystem is a plus 

• Advance proficiency in Excel (including VBA, Pivot Tables, array functions, Power Pivots, etc.) 

• Problem solving skills, project management skills, attention to detail and exceptional organizational skills 

• Excellent business judgement and strong written and oral communication skills 

• Ability to thrive in a high energy/pace environment where tactical and strategic activities are expected to be driven in parallel 

We’re looking for a Data Analyst to join our Marketing team and help shape how we reach and engage millions of users across Blockchain.com’s products. You’ll dive into data to uncover insights that drive smarter campaigns, boost performance, and fuel our growth. If you’re curious, ambitious, and ready to make an impact in the fast-moving world of crypto, we’d love to hear from you.

WHAT YOU WILL DO:

• Deliver actionable insights across Blockchain.com’s marketing channels
• Work with team members and leaders to share insights and performance analyses of marketing activities
• Measure and analyse what went well, what didn’t work, and why
• Define and discover audiences for targeted marketing campaigns via CRM channels
• Deliver reports on marketing performance
• Analyze trends in the crypto market to support in the production of social content 
• Get exposure to the latest technologies and developments in a technology and product driven company.
• Work on an industry-leading product with millions of users.

WHAT YOU WILL NEED:

• Excellent mathematical, numerical, and statistical skills
• Demonstrable skills working with large data sets
• Understanding of Google Analytics and Product Analytics tools (e.g. Amplitude)
• Advanced SQL skills, with hands-on experience querying large datasets in Google BigQuery.
• Proven experience creating and maintaining dashboards using BI tools (e.g. Metabase and Looker Studio).

ABOUT VAYNERX

VaynerX (https://vaynerx.com) is the most contemporary family of companies, working together to build and grow brands. Subsidiaries include VaynerMedia, Eva Nosidam Productions, The Sasha Group, Gallery Media Group, Tingley Lane Trading, VaynerSpeakers, and VaynerCommerce.

About Netskope

Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security. 

Since 2012, we have built the market-leading cloud security company and an award-winning culture powered by hundreds of employees spread across offices in Santa Clara, St. Louis, Bangalore, London, Melbourne, and Tokyo. Our core values are openness, honesty, and transparency, and we purposely developed our open desk layouts and large meeting spaces to support and promote partnerships, collaboration, and teamwork. From catered lunches and office celebrations to employee recognition events (pre and hopefully post-Covid) and social professional groups such as the Awesome Women of Netskope (AWON), we strive to keep work fun, supportive and interactive.  Visit us at Netskope Careers. Please follow us on LinkedIn and Twitter@Netskope.

Job Overview

The Netskope Sales Planning and Operations team is looking for an analyst to help us formulate and execute on our ambitious short term goals and long term objectives. This position will be responsible for providing analytical support to our go-to-market coverage models, sales quota setting, ensuring good data quality, and other highly visible strategic growth initiatives. This position will support the North American (NAM) business. Available working hours would be 10 PM to 6 AM PHT (Monday-Friday).

Role and Responsibilities

• Provide historical sales analysis by region, industry, and segment to support annual planning and quarterly forecasting
• Work with sales and sales operations leaders to construct well-balanced territories and formulate annual quotas
• Create analytics to support pricing decisions and gross margin improvements
• Support the design of customer data enrichment and governance programs
• Perform tasks related to data acquisition, validation and enrichment as they relate to Accounts, Leads and Contacts 
• Work cross-functionally within the organization to ensure data from other systems (such as marketing automation tools, sales and customer service platforms) are properly integrated with Salesforce to ensure data integrity is maintained

Qualifications/Requirements

• Bachelor’s degree
• 5-8 years of sales data analysis experience including sales forecasting, territory performance, and quota setting,
• 5-8 years of work experience as a technical data steward with a background in Data Governance Policies, Processes and Tools
• Comfortable working with multiple stakeholders in a matrixed environment
• Expert at analyzing multidimensional and hierarchical data common to sales teams
• Experience in Salesforce, Excel, 3rd Party Data Tools (e.g. Zoominfo, D&B) and Data Cleansing Tools (e.g. Ringlead, Demandtools, Openprise)
• Strong attention to detail with a focus on building standardized and consistent best practices
• Expert level spreadsheet skills
• Excellent written and verbal communication skills
• Must have the ability to work independently
• Working knowledge of JIRA or other project management tools

Preferred Qualifications

• MBA or Masters degree from a recognised and accredited university/college.
• Working knowledge of SQL and SFDC Related Objects.
• Working knowledge of online data warehouses such as Snowflake or Redshift.

#LI-CV1

The Netskope Data Operations team is looking for a Data Analyst, who will help drive data operational excellence. As a member of the Data Operations team, this candidate will be responsible for the integrity, completeness and quality of data within the CRM. This individual will develop and implement standard procedures for capturing, cleansing, and updating data in the CRM and document data governance policies.

Netskope’s Go-to-Market (GTM) Data Operations team exists to maintain accurate, actionable, and non-duplicative Account, Lead and Contact data that accurately reflects corporate hierarchies and key data points enabling Sales to better manage Customers and target Prospects. Available working hours would be 10 PM to 6 AM PHT (Monday-Friday)

KEY RESPONSIBILITIES:

• Regularly perform data cleansing and validation processes to ensure data accuracy, completeness, and consistency
• Proactively identify data quality issues and work with relevant teams to implement improvements
• Perform tasks related to data acquisition, validation and enrichment as they relate to Accounts, Leads and Contacts 
• Work cross-functionally within the organization to ensure data from other systems (such as marketing automation tools, sales and customer service platforms) are properly integrated with Salesforce to ensure data integrity is maintained
• Propose and implement data governance solutions for the proper management of CRM data
• Identify opportunities to streamline data-related processes and workflows to drive greater efficiency and accuracy.
• Provide support to cross functional teams such as: training on data entry best practices and troubleshooting issues related to data quality

Key Requirements:

• Bachelor’s degree
• 5-8 years years of work experience as a technical data steward with a strong background in Data Governance Policies, Processes and Tools
• Experience in Salesforce, Excel, 3rd Party Data Tools (e.g. Zoominfo, D&B) and Data Cleansing Tools (e.g. Ringlead, Demandtools, Openprise,LeanData)
• Strong attention to detail with a focus on building standardized and consistent best practices
• Understanding of marketing and privacy regulations (e.g. Opt In/Out, GDPR)
• Proven ability to collaborate well with others and meet deadlines
• Persistent in finding accurate information leveraging all available resources
• Experience documenting business processes and developing training materials for data integrity and governance

#LI-CV1

Harbor is seeking Applications Support Analysts to join our dynamic Legal Technology & Operations – Applications Management Services team. Our team is at the forefront of delivery of a quality service for our clients who have managed service agreements.  We have both extensive experience in legal processes and technology across several platforms.  This mainly focusses on Intapp, Elite 3E and iManage products but also includes others where integration is essential, e.g. practice management systems, document management systems and external data providers.  We serve both as advisors and as experienced, hands-on resources, collaborating with our clients to contain risk and cost through operational improvement, efficient data management, and technology usage.   

As an analyst, you will be expected to collaborate with senior and junior-level internal resources, as well as clients, to ensure correct prioritization and timely delivery of both a “business as usual” type model for our clients as well as some “continual improvement” tasks.  This is a position that will be hybrid with an office in the metro Manila area.

Job Duties and Responsibilities: 

The role is split into 2 main areas of responsibility: 

• Monitoring and resolving issues within client production environments.  This is termed “business as usual”. 
• Improving configuration and processes for clients, based on changing needs.  This is termed as “continual improvement”.   

Business as usual includes the following responsibilities: 

• Carry out regular proactive monitoring on client systems. 
• Assist clients and other team members with production issues in a timely fashion, these could be data or process related. 
• Provide regular and concise client updates when resolving issues.  
• Collaborate with technology providers and clients to resolve defects. 
• Support integrations with third party applications. 
• Reconcile data across various systems. 
• Configure Intapp product software.  
• Gain knowledge to become proficient in both the supported applications and business processes. 

Continuous improvement includes the following responsibilities: 

• Collaborate with other team members to execute planned changes to client implementation components. 
• Execute test plans to validate outcomes from continuous improvement items. 
• Document small changes to include communication back to the client. 
• Actively participate in deployment of changes. 

Experience, Education and Qualifications:

• Degree in Finance, Business, Computer Science, Software Engineering, Information Science, Economics, Statistics, Accounting or Data & Analytics. 
• Understanding of the implementation process including requirement analysis, design, configuration/development, migration, testing, and change management. 
• Strong observational, analytical and numerical reasoning skills. 
• Effective communication and storytelling skills (written and spoken). 
• Excels in a cooperative team environment. 
• Positive, enthusiastic attitude and entrepreneurial spirit with an eagerness to quickly learn and develop new skills. 
• Competent in the following areas: problem solving, customer-focus, communication, collaboration and punctuality. 

Technical Skills: 

• Advanced computer skills (primarily Excel, Word, PowerPoint, and Visio); familiarity with use of Outlook, Teams, and SharePoint as collaboration tools. 
• Proficiency in the following technical areas: XML, JQUERY/JSON, REST APIs is an advantage. 
• Proficiency in SQL is an advantage. 

Why Join Harbor: 

• Exposure to international clients and global teams 
• HMO (health card) from Day 1
• Hybrid work setup - Metro Manila office
• Learning and development opportunities to build technical and consulting skills 
• Collaborative and supportive global team environment 
• Tech enabled workforce to set you up for success 
• Opportunity to grow your career in the legal technology and consulting 

Location

This is a hybrid role. Our office is located at Arthaland Century Pacific Tower, 5th Avenue, BGC. This role requires going to our office at least one day a week.

Role Hours

The expected working hours for this position are from 12:00 AM to 9:00 AM, based on the Philippine Time Zone (PHT).

About Point

✨ Real Impact, Real People: Our mission at Point is to make homeownership more valuable and accessible. Your work directly helps homeowners access their wealth, achieve financial flexibility, and realize life changing goals.

✨ Funding: With over $175M raised from top investors like Andreessen Horowitz, WestCap, Greylock, and Prudential, we’re scaling fast! You have the opportunity to join us at a pivotal stage.

✨ Game-changing Product: We're building a category defining company in home equity. We’ve earned a 4.7 Trustpilot rating and an A+ from the BBB, a testament to the value we provide to our 20,000+ customers.

✨ Great Place to Work: Our employees love working here! We are a Certified Great Place to Work and a Fortune Best Workplaces in the Bay Area.

✨ Hybrid Collaboration, Connected Culture: Based in the Philippines, this hybrid role offers flexibility while fostering strong connection through in-person moments, cross-functional teamwork, and a people-first culture that prioritizes collaboration, belonging, and shared success. 

About the role

The Salesforce Business Systems Analyst will assist in managing the technologies and processes that make our account management and support teams more effective. Your work will be varied and challenging, including: process and business analysis, CRM management, marketing automation, sales enablement, quantitative analysis, technology evaluation, and team education. You will work closely with leaders from the marketing and production teams to help manage parts of our technology stack, including, but not limited to, Salesforce, telephony tools, and marketing automation tools.

Your responsibilities

• Assist in managing parts of the marketing and production team’s technology stack, including, but not limited to, Salesforce, telephony tools, and marketing automation tools.
• Partner with the engineering team to configure integrations between Points' proprietary systems and the Salesforce ecosystem, ensuring stability of the systems.
• Review and analyze current ops processes, and find opportunities for improvement.
• Develop advanced Salesforce functionality leveraging Apex coding, Flows, LWC, etc. 
• Push the envelope with AI integrations leveraging Salesforce Einstein, Data Cloud, RAG models, and external AI services.
• Work closely with business analyst leads and ops leadership to identify pain points and opportunities that can be addressed with new tools and enhancements.
• Support the business analyst leads in identifying and evaluating technologies that might improve the ops team's efficiency, resolve pain points, and improve effectiveness.
• Conduct regular training for the team on new solutions, technical updates, and process changes.
• Build and automate reporting for account management and ops leadership
• Partner with the training team to implement and expand our learning management system.

About you

• 3–5+ years of Salesforce development experience, including Apex, Lightning Web Components (LWC), and Flow.
• Strong hands-on experience with Apex, Triggers, and Flows, with the ability to design scalable solutions.
• Proficiency in web technologies such as HTML, JavaScript, Ajax, and XML.
• Experience working across Salesforce platforms, including Sales Cloud and Service Cloud (experience with Data Cloud, Einstein Analytics/Conversation Insights, and AgentForce is a plus).
• Proven experience integrating Salesforce with external systems using AWS, REST/SOAP APIs, Platform Events, or Change Data Capture.
• Salesforce Certified Administrator credential or equivalent practical experience.
• Familiarity with marketing automation tools, particularly Salesforce Marketing Cloud, preferred.
• Experience with telephony systems, including IVR setup and CRM integrations, preferred. 
• Strong problem-solving skills with a structured and analytical approach.
• Effective communicator with strong verbal and written skills.
• Collaborative and team-oriented, with a process-driven mindset.

Our benefits

• Competitive Pay: Market-leading salary with regular reviews and comprehensive health insurance for you and your dependents.
• Career Advancement: Structured development programs, certifications, promotion tracks, and access to an educational reimbursement program to support your career growth.
• Work-Life Balance: 18 holidays, and hybrid work options in a supportive environment.
• Support for Your Work: Get set up for success with company provided Mac equipment and monitor, and a one-time home office reimbursement to create a productive workspace.

Philippines Data Privacy Statement

Harbor is seeking a Security Analyst to join our internal IT Operations team. This role is responsible for strengthening Harbor’s security posture through proactive vulnerability management, third-party risk management (TPRM), and client-facing security assurance activities. The ideal candidate brings hands-on experience with vulnerability scanning tools (particularly Qualys), strong analytical skills, and the ability to communicate security practices effectively across internal and external stakeholders.

This is a fully remote position located in Canada or the Philippines and must align with United States working business hours (EST).

Key Responsibilities:

Vulnerability Management (Qualys-Focused)

• Administer and operate Qualys for continuous vulnerability scanning across infrastructure, endpoints, and cloud environments
• Analyze scan results, prioritize vulnerabilities based on risk, and coordinate remediation efforts with infrastructure and engineering teams
• Track remediation progress and produce reporting dashboards and metrics for leadership
• Continuously improve vulnerability management processes, including SLAs, exception handling, and risk acceptance workflows

Third-Party Risk Management (TPRM)

• Support and manage the third-party risk lifecycle, including vendor onboarding, assessments, and periodic reviews
• Evaluate vendor security posture using standardized frameworks (e.g., SIG, CAIQ, or equivalent)
• Maintain vendor risk inventory and ensure alignment with internal security policies

Client Security Questionnaires & Assurance

• Own and respond to client security questionnaires, RFPs, and due diligence requests
• Collaborate with internal stakeholders to ensure accurate, consistent, and timely responses
• Maintain a centralized knowledge base of standard responses to improve efficiency and consistency
• Support audits and client security reviews as needed

Security Posture & Governance

• Review, update, and maintain security policies, standards, and procedures
• Identify gaps in current security controls and recommend improvements aligned with industry frameworks (e.g., SOC2, ISO 27001)
• Partner with IT and engineering teams to enhance overall security posture and maturity
• Stay current on emerging threats, vulnerabilities, and best practices

Incident Support & General Security Operations

• Assist in the investigation and response to security incidents and vulnerabilities
• Support internal security initiatives, including awareness, compliance, and risk reduction efforts
• Contribute to continuous improvement of security tooling and processes

Required Qualifications:

• 4+ years of experience in information security, cybersecurity, or a related field
• Hands-on experience with vulnerability management tools (preferably Qualys)
• Experience responding to client security questionnaires or audit requests
• Foundational understanding of network security concepts (firewalls, SIEM, IDS/IPS, endpoint protection)
• Familiarity with risk management principles, including third-party/vendor risk
• Familiarity with M365 Security Tools, Exchange Online Protection, Purview, a plus.

Preferred Qualifications

• Experience with TPRM programs or vendor risk platforms
• Knowledge of security frameworks (ISO 27001, SOC 2)
• Experience with remediation tracking and security metrics/reporting
• Familiarity with penetration testing concepts and vulnerability exploitation techniques

Education & Certifications

• Bachelor’s degree in Computer Science, Information Security, or related field (or equivalent experience)

Why Join Us

This is a unique opportunity for a talented compliance professional to step into a high-visibility, hands-on role that blends operational responsibility with strategic influence. You'll be more than a contributor—you'll be a builder, shaping the frameworks and processes that support our global compliance objectives.

Whether you're a seasoned analyst ready for a bigger challenge or an emerging leader looking to expand your scope, this role offers the chance to grow with purpose and advance your career in a forward-thinking, high-impact environment.

About the Role

We are seeking a proactive, detail-oriented Compliance Sr Analyst to join our global Governance, Risk & Compliance (GRC) team. You will take ownership of key elements of our Continuous Monitoring (ConMon) program, partner with technical teams to track risks and improve control effectiveness, and maintain the common control framework (CCF) that underpins our security, privacy, and compliance posture.

This role is designed for someone who enjoys getting into the details while also thinking strategically about how to optimize compliance processes, scale efficiently, and contribute to audit readiness and regulatory alignment.

Key Responsibilities

• Own and evolve the enterprise-wide Continuous Monitoring (ConMon) program, ensuring that vulnerabilities are identified, tracked, and remediated, with accurate reporting and documentation.
• Conduct recurring control assessments to evaluate the effectiveness of technical, administrative, and operational safeguards, and use results to improve the CCF.
• Develop and maintain the Common Control Framework (CCF), ensuring alignment across regulatory and certification requirements (e.g., SOC 2, ISO 27001, PCI-DSS, NIST 800-53, DORA, C5).
• Manage the risk exception and deviation process, including intake, review, documentation, and tracking of compensating controls.
• Facilitate compliance syncs with internal teams, including Security, Engineering, IT, Legal, and Privacy. Drive action item closure, escalate risks, and promote visibility.
• Support audit and assessment readiness by aligning evidence to controls, updating documentation, and coordinating with process owners to demonstrate compliance posture.
• Maintain core compliance documentation, including policies, SOPs, control narratives, risk registers, and corrective action plans.
• Assist in incident response documentation, focusing on compliance impacts, reporting obligations, and post-incident reviews.
• Collaborate with Security and Engineering to review vulnerability scans and threat intelligence, helping assess risk exposure and prioritize remediation.
• Develop and manage compliance dashboards, metrics, and POA&M-style tracking to communicate program health and maturity.
• Continuously improve compliance processes, identifying automation opportunities, reducing manual tasks, and evolving the CCF to keep pace with a changing risk landscape.

Qualifications

• 3+ years of experience in compliance, audit, security assurance, or a related field within a technology or SaaS environment.
• Knowledge of major regulatory and industry frameworks (e.g., NIST SP 800-53, SOC 2, ISO 27001, PCI-DSS).
• Experience with vulnerability management, risk assessments, and control testing.
• Strong communication and collaboration skills with the ability to work across business and technical teams.
• Proven ability to manage multiple priorities, with attention to detail and a structured, documentation-driven approach.
• Bachelor’s degree in a relevant field or equivalent professional experience.

Preferred Skills

• Familiarity with tools like Tenable, Wiz, or other vulnerability scanners.
• Experience with GRC platforms (e.g., OneTrust, Drata, ServiceNow).
• Certifications such as CISA, CISSP, CRISC, or ISO 27001 Lead Auditor/Implementer.
• Knowledge of data protection regulations like GDPR, HIPAA, or DORA.

Company Benefits

• Company stocks
• Annual merit increase based on performance
• 15% night shift differential pay
• Paid Leave with Cash Conversion
• HMO with free dependents
• Retirement Plan
• Life Insurance
• While on work from home setup: Internet and meal allowance are provided
• Employee Assistance Program for mental and social well-being
• Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13^th month pay, Solo parent leave, Special leave for women)

#LI-MB1

Role Purpose

Level 1 GSD Analysts serve as the first point of contact for all internal IT support issues across Rimes’ global user base, ensuring timely, high‑quality resolution and strong customer service.

Key Responsibilities

• Serve as initial point of contact via phone, email, chat, Jira Service Desk
• First‑level troubleshooting: Windows OS, Microsoft 365 (Outlook, Teams, SharePoint, Intune), hardware, basic network issues
• Log, categorize, and prioritize tickets accurately
• Maintain SLA compliance for Time to First Response and resolution
• Assist with onboarding/offboarding: account setup, permissions, device preparation
• Support patching cycles and endpoint security hygiene
• First‑level monitoring for production alerts and escalation
• Follow GSD processes, documentation, and contribute improvements

Required Skills & Knowledge

• Understanding of Windows OS, M365, AD, VPN, RDP tools
• Experience with Jira (preferred)
• Familiarity with Intune, Defender, endpoint security
• Strong communication and customer service skills
• Attention to detail and process discipline

Qualifications

• 0–2 years IT support or service desk experience (open for Fresh Graduates)
• IT degree or equivalent hands‑on experience
• Wiling and amenable to do 2x a week RTO / Onsite
• Amenable to do EMEA shift - 3PM-12MD Manila Time

The Role

At HelloConnect, you will be part of a dynamic team in Inoza tower, BGC  that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You’ll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences.

In this role, you will take on a key responsibility in serving as the backbone of IT financial integrity by managing the end-to-end lifecycle of software-related credit card expenses and procurement requests. This role is responsible for ensuring that all IT spend is meticulously tracked, reconciled, and compliant with company global financial policies. and contributing to our ongoing efforts to drive business success and enhance customer satisfaction.

We’re looking for passionate individuals who can bring their unique skills and ideas to the table. Even if you don't meet every requirement but believe you’d excel in this role, we’d love to hear from you!

What you’ll do

• Execute the end-to-end monthly reconciliation process for IT-related credit card expenses, ensuring all receipts are collected and coded within strict deadlines.
• Perform detailed audits of IT spend to ensure policy compliance, proactively flagging discrepancies and resolving missing documentation or unauthorized charges.
• Identify smart automation opportunities using GenAI tools to streamline receipt collection, transaction categorization, and stakeholder communications.
• Action and monitor software procurement requests within Jira Service Management to ensure timely service delivery and workflow transparency.
• Maintain accurate financial records of credit card spend to support the IT Portfolio team with monthly financial reporting and budget alignment.
• Coordinate as the primary point of contact between IT stakeholders, credit card holders, and the Finance department to ensure seamless process alignment.

What you’ll bring

• Experience: 2–3 years of professional experience in an operational financial role, specifically focused on expense management or IT financial coordination.
• Technical Proficiency: Hands-on experience with enterprise-grade ERP or expense tools (e.g., Oracle, Workday Expenses, SAP Concur).
• Workflow Systems: Advanced proficiency in using Jira Service Management or similar ticketing systems to manage high-volume stakeholder requests.
• AI Literacy: Practical understanding of Generative AI tools (e.g., Gemini, ChatGPT) to assist in data organization and process automation.
• Attention to Detail: Exceptional meticulousness in auditing line items and ensuring 100% financial accuracy.
• Communication: Assertive and professional English communication skills, with the ability to drive compliance across all levels of the organization.
• Preferred: A basic understanding of IT terminology (SaaS, Cloud, Hardware) to ensure accurate expense categorization.

What we offer

• Competitive Compensation: Beyond the standard package, we offer perks like Long Service Benefits (anniversary bonus) to recognize and celebrate your dedication
• Wellness & Perks: We prioritize your well-being by offering mental health support, HMO medical coverage, generous leave benefits plus life insurance for both you and your family's peace of mind
• Growth Opportunities: Invest in your personal development with an annual learning & development budget, plus access to the 360 Learning platform
• Dynamic Environment: Join a rapidly growing global Business Process Outsourcing company, where you'll collaborate with a diverse community spanning across multiple continents and cultures
• Work-Life Balance: Enjoy a healthy balance between your professional and personal life, with a supportive environment that prioritizes your well-being and personal time

Are you up for the challenge?

The first step to your new role starts here. Send in your application, along with your salary expectations and preferred start date. Our dedicated team will thoroughly review your details. We are excited to connect with you soon! 

#helloconnect
#LI-Remote
#hcgreenhouse

The Role

At HelloConnect, you will be part of a dynamic team in Inoza tower, BGC that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You’ll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences.

The Product Analyst, will take on a key responsibility in our organization make informed decisions by transforming data into actionable insights. In this role, you will use analytical and technical skills including strong Python and SQL knowledge to explore data, uncover trends, and deliver recommendations that drive strategic initiatives. You will collaborate closely with stakeholders across Product, Data, and Business teams to identify opportunities, analyze results, and support data-driven decision-making, contributing to our ongoing efforts to drive business success and enhance customer satisfaction.

We’re looking for passionate individuals who can bring their unique skills and ideas to the table. Even if you don't meet every requirement but believe you’d excel in this role, we’d love to hear from you!

What you’ll do

• Support product and business decision-making by translating requirements into clear analytical questions and delivering actionable insights.
• Perform in-depth analysis using SQL, Python, and statistical techniques to evaluate product performance, user behavior, and business metrics.
• Build data pipelines, automation scripts, and analytical tools to streamline analysis processes.
• Create self-service dashboards and reports when appropriate, with the primary focus on generating insights and recommendations.
• Ensure data accuracy and integrity by applying robust validation and quality checks.
• Analyze A/B tests and product changes to measure impact and inform product decisions.
• Collaborate with stakeholders to present findings, guide discussions, and recommend next steps based on data.
• Maintain comprehensive documentation for analytics projects, tools, and methodologies.
• Take ownership of analytical deliverables, ensuring they remain accurate, relevant, and aligned with evolving business needs.
• Provide ad-hoc analyses and deep dives on strategic questions from leadership and cross-functional teams.

What you’ll bring

• Proficient in SQL for data extraction, transformation, and analysis.
• Experienced in Python (Pandas, NumPy, Scikit-learn, etc.) for data analysis, modeling, and automation.
• Solid understanding of statistical methods and A/B testing for experimental analysis.
• Skilled in using data visualization tools (e.g., Tableau, Power BI, Looker) to create clear and insightful dashboards.
• Experienced in building and maintaining data pipelines and ETL processes for efficient data management.
• Strong ability to translate business questions into analytical frameworks and structured problem-solving approaches.
• Proven experience in analyzing product performance, user behavior, and business metrics to identify trends and opportunities.
• Adept at generating actionable insights and data-driven recommendations from complex datasets.

What we offer

• Competitive Compensation: Beyond the standard package, we offer perks like Long Service Benefits (anniversary bonus) to recognize and celebrate your dedication
• Wellness & Perks: We prioritize your well-being by offering mental health support, HMO medical coverage, generous leave benefits plus life insurance for both you and your family's peace of mind
• Growth Opportunities: Invest in your personal development with an annual learning & development budget, plus access to the 360 Learning platform
• Dynamic Environment: Join a rapidly growing global Business Process Outsourcing company, where you'll collaborate with a diverse community spanning across multiple continents and cultures
• Work-Life Balance: Enjoy a healthy balance between your professional and personal life, with a supportive environment that prioritizes your well-being and personal time

Are you up for the challenge?

The first step to your new role starts here. Send in your application, along with your salary expectations and preferred start date. Our dedicated team will thoroughly review your details. We are excited to connect with you soon! 

#helloconnect
#LI-Remote
#hcgreenhouse

It’s not just about the tech; it’s about the people!

Based in the US, at Career TEAM, we aim to accelerate the human condition through innovation in enterprise software products. As a combined Product Manager and Project Lead, you’ll be a crucial part of a team driving the success of our clients and the products they utilize. You will work closely with developers, designers, and business leaders to gather and analyze requirements, provide feedback on product strategies, and manage the product life cycle. Additionally, you will lead software development projects, serving both as a project manager and a subject matter expert. In this capacity, you will oversee project planning and execution while leveraging your expertise to ensure solutions meet customer needs and drive positive outcomes. Your efforts will make a significant impact on users' lives and contribute to the overall success of our initiatives.

In this role, you will work 10:00pm to 7:00am PHST.

Why Join Us?

• Be a founding member of a dynamic team shaping the future of our products.
• Work with cutting-edge technologies and enterprise solutions.
• Make a tangible difference in the lives of individuals.
• Manage projects from inception to delivery, including performance and security testing.
• Grow and learn in an environment that values innovation.

Key Responsibilities:

• Business Requirements: Collaborate with stakeholders to gather and analyze requirements. Develop detailed specifications and user stories, and understand market trends and competitive analysis.
• Product Development: Define and prioritize the product backlog, ensuring alignment with overall strategy. Create and manage product roadmaps, setting clear milestones and delivery timelines.
• User-Centric Design: Conduct user feedback sessions, usability testing, and create user personas to guide development. Work closely with the team to ensure user-centric design.
• Project Management: Manage projects end-to-end, including planning, execution, monitoring, and closing phases. Ensure tasks are completed on time and within budget using Agile or Scrum methodologies. Develop risk mitigation strategies and ensure proper resource allocation.
• Testing & Quality Assurance: Ensure product functionality and performance meet quality standards.
• Stakeholder Communication: Act as the primary contact between stakeholders and the development team, ensuring clear communication.
• Training & Support: Provide training to internal teams and offer support to users for successful product adoption.
• Go-To-Market Strategy: Work with marketing and sales to develop launch strategies and product positioning.
• Continuous Improvement: Stay up-to-date with industry trends, emerging technologies, and integrate new innovations into the product.

What We’re Looking For:

• Analytical Skills: Ability to interpret data and provide actionable insights.
• Communication: Excellent skills in conveying complex ideas to various stakeholders.
• Project Management Experience: Proven experience managing complex software projects from planning to delivery.
• Technical Skills: Experience with product management tools (e.g., Agile, Scrum), and software testing.
• Innovation Mindset: Passion for finding creative solutions and enhancing user experiences.
• Education: Bachelor's degree or equivalent from an accredited institution.

Language Requirements:

• Fluent English proficiency is essential, both written and spoken.
• Clear and effective communication skills in English are required to interact with clients, team members, and stakeholders.
• Applicants must be able to compose clear and concise business documents, reports, and presentations in English.
• Ability to participate in meetings, present ideas, and engage in discussions in English is crucial.

It’s not just about the tech; it’s about the people!

Based in the US, at Career TEAM, we aim to accelerate the human condition through innovation in enterprise software products. As a combined Product Manager and Project Lead, you’ll be a crucial part of a team driving the success of our clients and the products they utilize. You will work closely with developers, designers, and business leaders to gather and analyze requirements, provide feedback on product strategies, and manage the product life cycle. Additionally, you will lead software development projects, serving both as a project manager and a subject matter expert. In this capacity, you will oversee project planning and execution while leveraging your expertise to ensure solutions meet customer needs and drive positive outcomes. Your efforts will make a significant impact on users' lives and contribute to the overall success of our initiatives.

In this role, you will work 10:00pm to 7:00am PHST.

Why Join Us?

• Be a founding member of a dynamic team shaping the future of our products.
• Work with cutting-edge technologies and enterprise solutions.
• Make a tangible difference in the lives of individuals.
• Manage projects from inception to delivery, including performance and security testing.
• Grow and learn in an environment that values innovation.

Key Responsibilities:

• Business Requirements: Collaborate with stakeholders to gather and analyze requirements. Develop detailed specifications and user stories, and understand market trends and competitive analysis.
• Product Development: Define and prioritize the product backlog, ensuring alignment with overall strategy. Create and manage product roadmaps, setting clear milestones and delivery timelines.
• User-Centric Design: Conduct user feedback sessions, usability testing, and create user personas to guide development. Work closely with the team to ensure user-centric design.
• Project Management: Manage projects end-to-end, including planning, execution, monitoring, and closing phases. Ensure tasks are completed on time and within budget using Agile or Scrum methodologies. Develop risk mitigation strategies and ensure proper resource allocation.
• Testing & Quality Assurance: Ensure product functionality and performance meet quality standards.
• Stakeholder Communication: Act as the primary contact between stakeholders and the development team, ensuring clear communication.
• Training & Support: Provide training to internal teams and offer support to users for successful product adoption.
• Go-To-Market Strategy: Work with marketing and sales to develop launch strategies and product positioning.
• Continuous Improvement: Stay up-to-date with industry trends, emerging technologies, and integrate new innovations into the product.

What We’re Looking For:

• Analytical Skills: Ability to interpret data and provide actionable insights.
• Communication: Excellent skills in conveying complex ideas to various stakeholders.
• Project Management Experience: Proven experience managing complex software projects from planning to delivery.
• Technical Skills: Experience with product management tools (e.g., Agile, Scrum), and software testing.
• Innovation Mindset: Passion for finding creative solutions and enhancing user experiences.
• Education: Bachelor's degree or equivalent from an accredited institution.

Language Requirements:

• Fluent English proficiency is essential, both written and spoken.
• Clear and effective communication skills in English are required to interact with clients, team members, and stakeholders.
• Applicants must be able to compose clear and concise business documents, reports, and presentations in English.
• Ability to participate in meetings, present ideas, and engage in discussions in English is crucial.

It’s not just about the tech; it’s about the people!

Based in the US, at Career TEAM, we aim to accelerate the human condition through innovation in enterprise software products. As a combined Product Manager and Project Lead, you’ll be a crucial part of a team driving the success of our clients and the products they utilize. You will work closely with developers, designers, and business leaders to gather and analyze requirements, provide feedback on product strategies, and manage the product life cycle. Additionally, you will lead software development projects, serving both as a project manager and a subject matter expert. In this capacity, you will oversee project planning and execution while leveraging your expertise to ensure solutions meet customer needs and drive positive outcomes. Your efforts will make a significant impact on users' lives and contribute to the overall success of our initiatives.

In this role, you will work 10:00pm to 7:00am PHST.

Why Join Us?

• Be a founding member of a dynamic team shaping the future of our products.
• Work with cutting-edge technologies and enterprise solutions.
• Make a tangible difference in the lives of individuals.
• Manage projects from inception to delivery, including performance and security testing.
• Grow and learn in an environment that values innovation.

Key Responsibilities:

• Business Requirements: Collaborate with stakeholders to gather and analyze requirements. Develop detailed specifications and user stories, and understand market trends and competitive analysis.
• Product Development: Define and prioritize the product backlog, ensuring alignment with overall strategy. Create and manage product roadmaps, setting clear milestones and delivery timelines.
• User-Centric Design: Conduct user feedback sessions, usability testing, and create user personas to guide development. Work closely with the team to ensure user-centric design.
• Project Management: Manage projects end-to-end, including planning, execution, monitoring, and closing phases. Ensure tasks are completed on time and within budget using Agile or Scrum methodologies. Develop risk mitigation strategies and ensure proper resource allocation.
• Testing & Quality Assurance: Ensure product functionality and performance meet quality standards.
• Stakeholder Communication: Act as the primary contact between stakeholders and the development team, ensuring clear communication.
• Training & Support: Provide training to internal teams and offer support to users for successful product adoption.
• Go-To-Market Strategy: Work with marketing and sales to develop launch strategies and product positioning.
• Continuous Improvement: Stay up-to-date with industry trends, emerging technologies, and integrate new innovations into the product.

What We’re Looking For:

• Analytical Skills: Ability to interpret data and provide actionable insights.
• Communication: Excellent skills in conveying complex ideas to various stakeholders.
• Project Management Experience: Proven experience managing complex software projects from planning to delivery.
• Technical Skills: Experience with product management tools (e.g., Agile, Scrum), and software testing.
• Innovation Mindset: Passion for finding creative solutions and enhancing user experiences.
• Education: Bachelor's degree or equivalent from an accredited institution.

Language Requirements:

• Fluent English proficiency is essential, both written and spoken.
• Clear and effective communication skills in English are required to interact with clients, team members, and stakeholders.
• Applicants must be able to compose clear and concise business documents, reports, and presentations in English.
• Ability to participate in meetings, present ideas, and engage in discussions in English is crucial.

Who we are 

In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology. We believe in the joy of serving others, and that's why we created Otter – to help restaurateurs succeed in online food delivery. Restaurants around the world, both large and small, including Chick-fil-A, Ben & Jerry’s, KFC, and Eataly trust our software to power their delivery business. We increase sales, reduce order issues, and decrease delivery headaches. 

About the role:

The Workforce Management (WFM) Real-Time Analyst is responsible for monitoring, managing, and optimizing real-time performance across Customer Support operations. This role ensures service level attainment, efficient staffing utilization, and rapid response to intraday performance variances.

The ideal candidate is analytical, detail-oriented, and highly responsive, with a strong understanding of contact center operations and workforce planning principles.

What you’ll do

• Develop and maintain accurate workforce management forecasts and schedules based on historical data, anticipated call/chat/email volumes, and staffing requirements.
• Monitor real-time performance metrics such as call/chat/email volumes, service level, and agent adherence to schedule.
• Identify trends and patterns in customer support demand and make proactive recommendations to optimize staffing levels and resource allocation.
• Monitor and manage inbound queues, ensuring timely response to customer inquiries across multiple channels.
• Collaborate closely with team supervisors and managers to prioritize and schedule breaks, lunches, and meetings while ensuring adequate coverage.
• Coordinate and communicate channel switches based on real-time analysis, balancing workload and ensuring seamless customer support experience.
• Generate reports and provide analysis on key performance indicators (KPIs) and adherence to SLAs to identify areas for improvement and optimize team performance.
• Conduct regular meetings with team members to review performance metrics, address any concerns, and provide feedback on performance.
• Stay up to date with industry trends and best practices in workforce management and real-time analysis to continually improve processes and systems.

What we’re looking for

• Previous experience as a Workforce Management or Real-Time Analyst in a customer support or contact center environment.
• Strong analytical skills with the ability to interpret data and make informed decisions in real-time.
• Proficiency in using workforce management and reporting tools to analyze and manage contact center operations.
• Excellent communication skills with the ability to effectively collaborate and coordinate with team members and stakeholders at all levels.
• Strong organizational skills and the ability to multitask and prioritize in a fast-paced, dynamic environment.
• Knowledge of customer support metrics and KPIs, such as service level, average handle time, occupancy, and adherence.
• Ability to adapt to changing priorities and make quick decisions to optimize resource allocation.
• Strong problem-solving skills and the ability to identify process improvements and drive change.

Why join us 

• Demand for online food delivery is growing really fast! In the last 5 years, just in the US, the overall market has expanded 10X from $10B to $100B, and could expand to $500bn- $1T by 2030.
• Changing the restaurant industry: You’ll be part of a team that helps restaurants succeed in online food delivery. 
• Collaborative environment: You will receive support and guidance from experienced colleagues and managers, helping you to learn, grow and achieve your goals, and you’ll work closely with other teams to ensure our customer’s success.

What else you need to know 

This role is based in our Manila office location. As a company driven by innovation and continuous change, close collaboration is essential. We’re constantly reimagining our industry, creating new products, and refining our processes, and we do our best work together. That’s why all of our office-based teams work onsite, five days a week. 

Ready to join us as we serve those who serve others? 

#LI-Onsite

Responsibilities

• Conduct comprehensive searches of news and litigation content using defined workflows.
  
  
• Review and summarize findings based on explicit inclusion/exclusion checklists.
  
  
• Maintain accuracy and consistency while managing a high-volume workload.
  
  
• Collaborate with team members to ensure quality and efficiency in report production.
  
  
• Provide feedback on process documentation to support training and scalability.
  
  
• Stay aligned with client expectations to deliver customized reports.
  
  

Performance Metrics

• Production Goals: 35+ weekly minimum.
  
  
• Quality Expectations: 96–98% accuracy.
  
  
• Responsibility Level: Single report type.
  
  
• Job Autonomy: Independent execution of responsibilities while learning and applying established processes, policies, and expectations.
  
  
• Supervision: Regular feedback and direct support from managers and mentors.
  
  

Experience and Skills

• Strong English reading comprehension skills (for internal use only, not client-facing).
  
  
• Attention to detail and ability to work independently while following structured guidelines.
  
  
• Stamina and resilience to complete repetitive, high-volume tasks.
  
  
• Ability to remain focused on one type of task and thrive in a process-driven environment.
  
  
• Effective communicator with team members, able to provide feedback and collaborate as needed.
  
  

Qualifications

• Degrees in English, History, Psychology, Sociology, Liberal Arts, Library Sciences, Criminal Justice, or other research/writing-focused fields are welcome but not required.
  
  
• 1–3 years of experience in research, due diligence, or related industries is a plus but not required.
  
  
• Familiarity with Boolean searches or tools such as LexisNexis and PACER is a nice-to-have, not a requirement.
  
  
• Demonstrated ability to analyze information and summarize findings clearly in writing.
  
  
• Working knowledge of Google Suite, Microsoft Office, or Adobe is preferred.
  
  
• Experience collaborating remotely via video and digital tools is beneficial.
• Litigation background is a requirement.

Smartly is looking for a Quality Analyst to conduct functional and manual testing of creative ads across different browsers and platforms. The role involves collaborating with developers to optimize campaigns. Ideal candidates should have strong attention to detail, critical thinking, and adaptability in a fast-paced environment.

As a Quality Analyst at Smartly, you will...

• Conduct functional and manual testing procedures on HTML5 creative ads on different browsers and platform
• Check and ensure the consistency of image and video assets
• Review requirements, specifications and technical design documents to provide timely and meaningful feedback
• Write comprehensive test cases and execute tests following standards and best practices
• Responsible for the overall quality of the creative ads ensuring that it will look and work as designed
• Create reports documenting revisions and other details
• Report bugs and errors to solutions and development teams
• Collaborate with the developers and other teams as needed
• Provide optimization support on campaigns

We're definitely looking for you, if you...

• Are able to adapt quickly to fast-paced and dynamic work environments
• Have excellent attention to details
• Have good communication and critical thinking skills
• Are a team player and must come with a positive working attitude
• Have familiarity with cross-browsing tools (e.g. BrowserStack)
• Doubleclick Studio experience is a plus
• Basic knowledge on HTML5
• Are amenable to work on a shifting schedule and hybrid work set up 

#LI-HYBRID