About the Team

The Commerce and Performance Partnerships team sits within Roku's Global Ad Platform Partnerships and Business Development organization. The team is responsible for driving the next generation of commerce and performance-based advertising solutions on the largest screen in the home. We partner with Roku ad product and ad sales, as well as brands, agencies, and ad tech platforms to unlock new revenue streams through commerce-enabled campaigns, shoppable formats, and measurable business outcomes. 

About the Role

We are seeking an experienced Senior Partnerships and Business Development leader to execute strategic commerce and API partnerships and revenue growth initiatives. In this role, you will be the catalyst for expanding Roku's footprint in performance marketing, building relationships with key Commerce and Retail Media partners, fostering relationships with agencies, and API technology partners who are looking to drive measurable ROI and commerce outcomes through CTV advertising. You will identify, structure, and execute strategic partnerships that advance Roku's position as the leading performance and commerce advertising platform for streaming TV. 

For TX Only - The estimated annual salary for this position is between $315,900-350,000 annually.

Compensation packages are based on factors unique to each candidate, including but not limited to skill set, certifications, and specific geographical location. 

This role is eligible for health insurance, equity awards, life insurance, disability benefits, parental leave, wellness benefits, and paid time off. 

What You'll Be Doing 

Partnership Development & Revenue Growth 

• Identify, develop, and manage strategic partnerships with Commerce, Retail Media networks, API platforms, and ecosystem providers 
• Drive incremental revenue through deals focused on commerce and performance monetization via APIs, reselling, data procurement, and shoppable activities. 
• Build and maintain executive-level relationships with key decision-makers at retailers, commerce networks, and ecosystem partners. 
• Own quarterly and annual revenue for the Commerce & Performance Partnerships team 

Strategic Initiatives & Business Building 

• Structure innovative partnership models that leverage Roku's unique data, measurement, and commerce capabilities to deliver performance outcomes 
• Develop business cases, financial frameworks, and ROI models for new commerce and performance advertising solutions 
• Collaborate with Product, Sales, and Revenue Operations teams to bring new performance products and features to market 
• Evangelize Roku's commerce and performance advertising capabilities through thought leadership, presentations, and industry events 

Cross-Functional Collaboration 

• Partner with Product, Engineering, Partnership Solutions, and Data Science teams to define product requirements based on partner and market opportunities 
• Work closely with Legal and Finance to structure complex partnership agreements 
• Provide market feedback to inform product roadmap and go-to-market strategies 

We're Excited If You Have 

Required Qualifications 

• 10+ years of experience in business development, partnerships, or sales within digital advertising, ad tech, or commerce 
• Worked with or at Retail Media Networks, Programmatic, and Commerce platforms, 
• Experience with API, social networks, and measurement platforms  
• Proven track record of driving multi-million dollar revenue partnerships  
• Deep understanding of performance advertising, e-commerce, and direct-response marketing principles.  
• Strong technical skills (API, cleanrooms, retailer measurement, to guide and consult across product and partner solutions 
• Strong analytical skills with ability to interpret data, build financial models, and present insights to executive audiences 
• Exceptional communication and presentation skills with experience presenting to C-level executives 
• Experience managing complex negotiations and structuring win-win partnership agreements 

Preferred Qualifications 

• Experience in CTV/OTT advertising or streaming platforms 
• Knowledge of attribution methodologies, measurement frameworks, and privacy-compliant data strategies 
• Understanding of ROAS, CPA, LTV, and other performance marketing KPIs 

#LI-OR1

About The Team

The UX Research team includes customers in the development process from early discovery through post-launch. We work with multiple stakeholder teams across the lifecycle to ensure the customer experience is very well balanced with product monetization.

About The Role

Roku is looking for a Researcher to primarily work on customer sentiment surveys conducted in conjunction with product A/B tests, as well as other quantitative research tasks. This role requires collaboration with multiple cross-functional partners, including Product Management, Data Analytics, Engineering, Design, and other researchers. This role provides the opportunity to work on projects that will be seen and enjoyed by millions of customers in a capacity that supports major decision-making on new products and features.

What You’ll Be Doing

• Developing, planning, and executing research initiatives to understand what impacts product and feature sentiment, most often in the context of experimental A/B tests
• Being an active collaborator on the design of experimental A/B tests
• Working closely with a wide variety of Product Managers, Data Analysts, and others to identify the problems and business goals that your research will address
• Collecting and analyzing user sentiment through surveys, and working with others to combine these findings with behavioral data, to inform product decisions
• Effectively present research insights to diverse stakeholder audiences through written reports and live presentations
• Understand and confidently communicate the strengths and weaknesses of different experimental designs, different research approaches, and the findings of your research studies
• Optimize and automate repetitive research processes to drive efficiency and scale the sentiment survey program
• Additionally, conduct other quantitative research to help Roku better understand the needs, pain points, and experience of customers (potentially involving ongoing tracker surveys)
• Collaborate with fellow world-class user researchers internationally and the Director of UX Research

We’re Excited If You Have

• Proven skills with survey design, quantitative analysis, and experimental designs
• Experience building with AI (Claude Code, CoPilot, or similar)
• Ability to effectively work with the wider business at Roku, such as data analysts and other UX researchers, to incorporate their data into cross-functional reporting and recommendations
• Confidence to make recommendations to experiments being run by others
• Strong communication, presentation, interpersonal, and analytical skills
• Persuasive presentation skills, reporting both qualitative and quantitative data
• Strong project management skills with the ability to define, plan, and execute projects across a wide range of product areas
• Ability to support timely communication and connection across multiple time zones
• Ability to leverage AI to streamline research processes and deliverables
• A passion for researching and understanding people
• 2-3 years of expertise as a consumer researcher in an industry setting
• Bachelor’s or Master’s Degree in related fields, such as Human Computer Interaction, Psychology, Sociology, Anthropology, Market Research

Extra Points If You Have

• Experience with more advanced survey/analysis techniques, such as MaxDiff, Conjoint, etc.
• Experience with qualitative UX research methods, allowing you to work on other project types as needed

#LI-SB5

About The Team

The UX Research team includes customers in the development process from early discovery through post-launch. We work with multiple stakeholder teams across the lifecycle to ensure the customer experience is very well balanced with product monetization.

About The Role

Roku is looking for a Researcher to primarily work on customer sentiment surveys conducted in conjunction with product A/B tests, as well as other quantitative research tasks. This role requires collaboration with multiple cross-functional partners, including Product Management, Data Analytics, Engineering, Design, and other researchers. This role provides the opportunity to work on projects that will be seen and enjoyed by millions of customers in a capacity that supports major decision-making on new products and features.

For Massachusetts Only - The estimated annual base salary for this position is between $90,000 - $120,000 annually. Compensation packages are based on factors unique to each candidate, including but not limited to skill set, certifications, and specific geographical location. This role is eligible for health insurance, equity awards, life insurance, disability benefits, parental leave, wellness benefits, and paid time off. 

What You’ll Be Doing

• Developing, planning, and executing research initiatives to understand what impacts product and feature sentiment, most often in the context of experimental A/B tests
• Being an active collaborator on the design of experimental A/B tests
• Working closely with a wide variety of Product Managers, Data Analysts, and others to identify the problems and business goals that your research will address
• Collecting and analyzing user sentiment through surveys, and working with others to combine these findings with behavioral data, to inform product decisions
• Effectively present research insights to diverse stakeholder audiences through written reports and live presentations
• Understand and confidently communicate the strengths and weaknesses of different experimental designs, different research approaches, and the findings of your research studies
• Optimize and automate repetitive research processes to drive efficiency and scale the sentiment survey program
• Additionally, conduct other quantitative research to help Roku better understand the needs, pain points, and experience of customers (potentially involving ongoing tracker surveys)
• Collaborate with fellow world-class user researchers internationally and the Director of UX Research

We’re Excited If You Have

• Proven skills with survey design, quantitative analysis, and experimental designs
• Experience building with AI (Claude Code, CoPilot, or similar)
• Ability to effectively work with the wider business at Roku, such as data analysts and other UX researchers, to incorporate their data into cross-functional reporting and recommendations
• Confidence to make recommendations to experiments being run by others
• Strong communication, presentation, interpersonal, and analytical skills
• Persuasive presentation skills, reporting both qualitative and quantitative data
• Strong project management skills with the ability to define, plan, and execute projects across a wide range of product areas
• Ability to support timely communication and connection across multiple time zones
• Ability to leverage AI to streamline research processes and deliverables
• A passion for researching and understanding people
• 2-3 years of expertise as a consumer researcher in an industry setting
• Bachelor’s or Master’s Degree in related fields, such as Human Computer Interaction, Psychology, Sociology, Anthropology, Market Research

Extra Points If You Have

• Experience with more advanced survey/analysis techniques, such as MaxDiff, Conjoint, etc.
• Experience with qualitative UX research methods, allowing you to work on other project types as needed

#LI-SB5

About The Team

The UX Research team includes customers in the development process from early discovery through post-launch. We work with multiple stakeholder teams across the lifecycle to ensure the customer experience is very well balanced with product monetization.

About The Role

Roku is looking for a Researcher to primarily work on customer sentiment surveys conducted in conjunction with product A/B tests, as well as other quantitative research tasks. This role requires collaboration with multiple cross-functional partners, including Product Management, Data Analytics, Engineering, Design, and other researchers. This role provides the opportunity to work on projects that will be seen and enjoyed by millions of customers in a capacity that supports major decision-making on new products and features.

For California Only - The estimated annual base salary for this position is between $90,000 - $120,000 annually. Compensation packages are based on factors unique to each candidate, including but not limited to skill set, certifications, and specific geographical location. This role is eligible for health insurance, equity awards, life insurance, disability benefits, parental leave, wellness benefits, and paid time off. 

What You’ll Be Doing

• Developing, planning, and executing research initiatives to understand what impacts product and feature sentiment, most often in the context of experimental A/B tests
• Being an active collaborator on the design of experimental A/B tests
• Working closely with a wide variety of Product Managers, Data Analysts, and others to identify the problems and business goals that your research will address
• Collecting and analyzing user sentiment through surveys, and working with others to combine these findings with behavioral data, to inform product decisions
• Effectively present research insights to diverse stakeholder audiences through written reports and live presentations
• Understand and confidently communicate the strengths and weaknesses of different experimental designs, different research approaches, and the findings of your research studies
• Optimize and automate repetitive research processes to drive efficiency and scale the sentiment survey program
• Additionally, conduct other quantitative research to help Roku better understand the needs, pain points, and experience of customers (potentially involving ongoing tracker surveys)
• Collaborate with fellow world-class user researchers internationally and the Director of UX Research

We’re Excited If You Have

• Proven skills with survey design, quantitative analysis, and experimental designs
• Experience building with AI (Claude Code, CoPilot, or similar)
• Ability to effectively work with the wider business at Roku, such as data analysts and other UX researchers, to incorporate their data into cross-functional reporting and recommendations
• Confidence to make recommendations to experiments being run by others
• Strong communication, presentation, interpersonal, and analytical skills
• Persuasive presentation skills, reporting both qualitative and quantitative data
• Strong project management skills with the ability to define, plan, and execute projects across a wide range of product areas
• Ability to support timely communication and connection across multiple time zones
• Ability to leverage AI to streamline research processes and deliverables
• A passion for researching and understanding people
• 2-3 years of expertise as a consumer researcher in an industry setting
• Bachelor’s or Master’s Degree in related fields, such as Human Computer Interaction, Psychology, Sociology, Anthropology, Market Research

Extra Points If You Have

• Experience with more advanced survey/analysis techniques, such as MaxDiff, Conjoint, etc.
• Experience with qualitative UX research methods, allowing you to work on other project types as needed

#LI-SB5

About The Team

The UX Research team includes customers in the development process from early discovery through post-launch. We work with multiple stakeholder teams across the lifecycle to ensure the customer experience is very well balanced with product monetization.

About The Role

Roku is looking for a Researcher to primarily work on customer sentiment surveys conducted in conjunction with product A/B tests, as well as other quantitative research tasks. This role requires collaboration with multiple cross-functional partners, including Product Management, Data Analytics, Engineering, Design, and other researchers. This role provides the opportunity to work on projects that will be seen and enjoyed by millions of customers in a capacity that supports major decision-making on new products and features.

For California Only - The estimated annual base salary for this position is between $90,000 - $130,000 annually. Compensation packages are based on factors unique to each candidate, including but not limited to skill set, certifications, and specific geographical location. This role is eligible for health insurance, equity awards, life insurance, disability benefits, parental leave, wellness benefits, and paid time off. 

What You’ll Be Doing

• Developing, planning, and executing research initiatives to understand what impacts product and feature sentiment, most often in the context of experimental A/B tests
• Being an active collaborator on the design of experimental A/B tests
• Working closely with a wide variety of Product Managers, Data Analysts, and others to identify the problems and business goals that your research will address
• Collecting and analyzing user sentiment through surveys, and working with others to combine these findings with behavioral data, to inform product decisions
• Effectively present research insights to diverse stakeholder audiences through written reports and live presentations
• Understand and confidently communicate the strengths and weaknesses of different experimental designs, different research approaches, and the findings of your research studies
• Optimize and automate repetitive research processes to drive efficiency and scale the sentiment survey program
• Additionally, conduct other quantitative research to help Roku better understand the needs, pain points, and experience of customers (potentially involving ongoing tracker surveys)
• Collaborate with fellow world-class user researchers internationally and the Director of UX Research

We’re Excited If You Have

• Proven skills with survey design, quantitative analysis, and experimental designs
• Experience building with AI (Claude Code, CoPilot, or similar)
• Ability to effectively work with the wider business at Roku, such as data analysts and other UX researchers, to incorporate their data into cross-functional reporting and recommendations
• Confidence to make recommendations to experiments being run by others
• Strong communication, presentation, interpersonal, and analytical skills
• Persuasive presentation skills, reporting both qualitative and quantitative data
• Strong project management skills with the ability to define, plan, and execute projects across a wide range of product areas
• Ability to support timely communication and connection across multiple time zones
• Ability to leverage AI to streamline research processes and deliverables
• A passion for researching and understanding people
• 2-3 years of expertise as a consumer researcher in an industry setting
• Bachelor’s or Master’s Degree in related fields, such as Human Computer Interaction, Psychology, Sociology, Anthropology, Market Research

Extra Points If You Have

• Experience with more advanced survey/analysis techniques, such as MaxDiff, Conjoint, etc.
• Experience with qualitative UX research methods, allowing you to work on other project types as needed

#LI-SB5

About The Team

The UX Research team includes customers in the development process from early discovery through post-launch. We work with multiple stakeholder teams across the lifecycle to ensure the customer experience is very well balanced with product monetization.

About The Role

Roku is looking for a Researcher to primarily work on customer sentiment surveys conducted in conjunction with product A/B tests, as well as other quantitative research tasks. This role requires collaboration with multiple cross-functional partners, including Product Management, Data Analytics, Engineering, Design, and other researchers. This role provides the opportunity to work on projects that will be seen and enjoyed by millions of customers in a capacity that supports major decision-making on new products and features.

What You’ll Be Doing

• Developing, planning, and executing research initiatives to understand what impacts product and feature sentiment, most often in the context of experimental A/B tests
• Being an active collaborator on the design of experimental A/B tests
• Working closely with a wide variety of Product Managers, Data Analysts, and others to identify the problems and business goals that your research will address
• Collecting and analyzing user sentiment through surveys, and working with others to combine these findings with behavioral data, to inform product decisions
• Effectively present research insights to diverse stakeholder audiences through written reports and live presentations
• Understand and confidently communicate the strengths and weaknesses of different experimental designs, different research approaches, and the findings of your research studies
• Optimize and automate repetitive research processes to drive efficiency and scale the sentiment survey program
• Additionally, conduct other quantitative research to help Roku better understand the needs, pain points, and experience of customers (potentially involving ongoing tracker surveys)
• Collaborate with fellow world-class user researchers internationally and the Director of UX Research

We’re Excited If You Have

• Proven skills with survey design, quantitative analysis, and experimental designs
• Experience building with AI (Claude Code, CoPilot, or similar)
• Ability to effectively work with the wider business at Roku, such as data analysts and other UX researchers, to incorporate their data into cross-functional reporting and recommendations
• Confidence to make recommendations to experiments being run by others
• Strong communication, presentation, interpersonal, and analytical skills
• Persuasive presentation skills, reporting both qualitative and quantitative data
• Strong project management skills with the ability to define, plan, and execute projects across a wide range of product areas
• Ability to support timely communication and connection across multiple time zones
• Ability to leverage AI to streamline research processes and deliverables
• A passion for researching and understanding people
• 2-3 years of expertise as a consumer researcher in an industry setting
• Bachelor’s or Master’s Degree in related fields, such as Human Computer Interaction, Psychology, Sociology, Anthropology, Market Research

Extra Points If You Have

• Experience with more advanced survey/analysis techniques, such as MaxDiff, Conjoint, etc.
• Experience with qualitative UX research methods, allowing you to work on other project types as needed

#LI-SB5

About the role

We are seeking a Vice President, Deputy General Counsel to lead Roku's global strategic litigation and intellectual property function. This is a high-impact leadership role responsible for defining litigation strategy, overseeing the Company's full litigation portfolio, and guiding the development and protection of Roku's intellectual property.

You will operate at the intersection of legal strategy and business execution—helping leaders make informed, risk-based decisions while ensuring the Company handles disputes with clarity, consistency, and discipline. This role reports to the General Counsel and serves as a key advisor to senior leadership on litigation posture, IP strategy, and legal risk.

This role requires a combination of strategic judgment, operational leadership, and business pragmatism, with the ability to build scalable systems and influence outcomes across a complex, fast-moving organization.

What you'll be doing

Global litigation leadership

• Own Roku's global litigation portfolio end-to-end, including IP disputes, commercial litigation, regulatory matters, and consumer/class actions
• Define and drive litigation strategy, including when to litigate, settle, or escalate matters based on business impact

Litigation strategy and operating model

• Build and implement a repeatable litigation operating system, including intake, early case assessment, playbooks, and post-mortems
• Establish consistent frameworks for decision-making, prioritization, and risk management

Intellectual property leadership

• Oversee Roku's IP portfolio, including patent strategy, prosecution oversight, and alignment with product and business priorities
• Guide defensive and offensive IP strategy in partnership with internal teams and external counsel

Outside counsel and cost management

• Develop and manage a disciplined outside counsel program, including staffing models, fee structures, and performance expectations
• Drive strategic cost control while maintaining high-quality legal outcomes

Cross-functional partnership

• Partner with Product, Engineering, Ads, Finance, and executive leadership to proactively reduce legal risk and inform key business decisions
• Translate complex legal issues into clear, actionable guidance for stakeholders

Governance and risk management

• Strengthen litigation governance practices, including discovery processes, document retention, and compliance frameworks
• Ensure scalable systems are in place to support litigation and regulatory requirements

Executive reporting and insights

• Provide clear, decision-ready reporting on litigation exposure, trends, and key matters to executive leadership and the Board
• Deliver insights that inform business strategy and risk posture

Team leadership

• Lead and develop a high-performing legal team
• Build a function that can scale with the business while maintaining focus and efficiency

What you need to know

Litigation and IP expertise

• Deep experience managing complex litigation across multiple domains, including IP
• Strong understanding of patent litigation, licensing dynamics, and IP strategy

Strategic and business orientation

• Ability to translate legal risk into business decisions and tradeoffs
• Experience advising senior executives in high-stakes situations

Operational leadership

• Proven ability to build and scale systems, processes, and teams
• Strong discipline around prioritization, cost management, and execution

Cross-functional influence

• Experience working closely with product, engineering, and commercial teams
• Ability to operate effectively in a fast-moving, matrixed environment

Communication and judgment

• Exceptional written and verbal communication skills
• Ability to simplify complex legal concepts into clear, actionable insights

We're excited if you have

• 15+ years of experience leading complex litigation matters
• Significant in-house leadership experience (top-tier law firm background is a plus)
• Experience managing broad litigation portfolios beyond IP
• Strong track record of managing outside counsel and legal budgets at scale
• Experience in high-growth technology or media companies
• Ability to thrive in ambiguity and operate with sound judgment under pressure

Location

San Jose, CA / Austin, TX / Santa Monica, CA / New York, NY

What success looks like

• Litigation is managed with clear strategy, consistency, and discipline
• The business understands when to litigate, settle, and take risk—and why
• Outside counsel spend is predictable, efficient, and aligned to outcomes
• Legal is a trusted partner to product and business teams, helping prevent issues before they arise
• Leadership has clear visibility into litigation risk and strategy

#LI-LM1

About the team 

The Partner Management team’s mission is to guide our content partners to imagine, develop, and publish best in class video apps and experiences. As the primary point of contact for platform, product, and technical topics, we partner closely with content publishers/streaming services, third-party developers, and cross-functional teams within Roku, including Content Distribution, Partner Growth, Partner Initiatives, Payments, Advertising, Product, and Engineering. In addition to facilitating onboarding and managing app launches across the world, we help partners build intuitive experiences that delight customers while ensuring compliance to Roku’s platform and business requirements. 

About the Role

The Partner Engagement Associate will act as a key liaison between content partners and Roku. This role requires strong communication, project management, and organizational skills, as well as a solid understanding of product development, technical troubleshooting, and a proactive approach to process improvement.

You will work closely with content partners to optimize app integration and operational efficiency on Roku’s platform, focusing on technical onboarding, troubleshooting, and performance optimization. Internally, you’ll create and maintain knowledge base articles and other resources, while managing cross-functional projects to ensure smooth execution and clear communication with stakeholders. Your ability to navigate internal processes and provide actionable updates will be key to driving success.

This position is based in Austin, TX and will be in office Monday - Thursday with the option to work from home on Friday.

What you'll be doing

• Assist with post-deal relationships and manage day-to-day technical operations for a portfolio of streaming platform partners and vendors (primarily supporting LATAM/EMEA regions).
• Collaborate with external partners, including teams in Product, Engineering, Commerce, and Release Management, as well as internal teams such as Content Distribution, Partner Engineering, Developer Relations, Product, and Partner Growth + Marketing to drive technical engagements, manage partner app onboarding, and support the integration of new platform initiatives and features.
• Create and maintain knowledge base articles and other key materials for the team’s use.
• Guide internal team projects to completion with moderate oversight, keeping stakeholders informed and identifying opportunities for process improvements along the way.
• Develop technical expertise in Roku products and features to address partner inquiries, and collaborate with internal product and technology experts to resolve complex technical challenges and blocking issues.
• Participate in trouble-shooting and investigate root causes for technical quality issues along with engineers and product managers, recommending corrective and preventive actions
• Serve as the on-call escalation point of contact for any tentpole events hosted by Tier 1 partners in the region, with the responsibility of assessing, triaging, and prioritizing incidents quickly to determine severity, impact, while coordinating required cross-functional responses
• Foster a collaborative team environment while delivering an exceptional partner experience, acting as a Roku champion in the market.

We're excited if you have 

• Must be fluent in Spanish (Portuguese a plus))
• Bachelor’s degree in Engineering, Business, or a related field is required.
• At least 1 year of experience managing projects, including tasks such as timeline creation, stakeholder engagement, meeting facilitation, and tracking progress/status.
• Familiarity with the software development lifecycle, APIs, and the distinction between front-end and back-end development. Experience with video delivery solutions, payment systems, DRM, and digital ad insertion is a plus.
• Hands-on experience with tools such as JIRA (DevOps), Airtable (Project Management), and Zendesk (Ticketing Solutions) is preferred.
• Clear, concise written and verbal communication, with the ability to tailor messages to different audiences and provide relevant context.

#LI-FA1

About the Team  

The Roku trust engineering team is a close-knit group of professionals passionate about information security. Our mission is to protect our customers, partners, devices, services, infrastructure, and data. We work collaboratively, sharing insights and expertise to stay ahead of the curve. Join us, and you’ll be part of a dynamic team that thrives on challenges and celebrates victories together.

About the Role  

As a Security Engineer on the Trust engineering team, you will support the design, implementation, and management of Roku’s end-to-end security systems and controls that impact a global user base. Key responsibilities will include supporting the development of security controls, managing and maintaining SIEM/SOAR tooling and threat intelligence platforms, conducting technical incident response, managing vulnerability and risk assessments, and mentoring more junior analysts. You will collaborate with teams within Trust engineering and across the wider organization to support, develop, and influence strong security practices and postures.

What you will be doing

• Trust Information Security Operations, supporting the design and implementation of information security systems  and frameworks, including threat prevention, detection and mitigation tools
• Manage, maintain and optimize security information and event management (SIEM) platforms and associated security infrastructure
• Detect and respond to information security incidents, investigate security incidents, identify attack vectors, and lead containment/eradication/recovery efforts
• Create detailed incident reports, lead post-incident reviews, document lessons learned, and contribute to compliance reporting
• Threat Hunting & Proactive Measures: Hunt for undetected threats, tune security tools, refine detection rules, and address false positives 
• Vulnerability management, analysis, oversee the vulnerability management lifecycle and reporting, support prioritization and advise relevant stakeholders on vulnerability status and postures
• Security controls, identify risks in new and existing projects and environments and support the implementation of necessary security controls to meet business needs
• Support the implementation of security orchestration, automation and response (SOAR) playbooks and procedures in order to improve response times and ensure a consistent approach to incidents
• Provide mentorship and support to more junior analysts, and act as an escalation point for complex issues
• Support in testing and evaluation of security products and solutions
• Support the development and management of the security operations centre (SOC) function as it is built up and developed into the future
• Raise awareness of security policies and best practices across the organization. And continue to contribute to the ongoing development of best practices, procedures and security training across the organization

We are excited if you have

• Strong understanding of SIEM, EDR, cloud security services (e.g., AWS GuardDuty), and various security technologies
• Experience in automation and development of automated playbooks and associated processes in security orchestration, automation and response (SOAR) environments
• Experience in the creation of incident response plans and leading incident response efforts, and post-incident reporting when required
• Threat intelligence, knowledge of  tactics, techniques, and procedures (TTPs) utilized by threat actors and how to generate and deploy mitigation strategies
• Vulnerability management, monitoring, reporting and engagement with necessary stakeholders to ensure timely remediation
• Can demonstrate a strong understanding of network security principles and encryption technologies
• Experience with security change management processes and procedures
• Demonstrate experience of risk assessment and advisory capabilities on both internal systems and products/solutions from third-party vendors (SaaS, AI, etc)
• Experience in contributing to the development, implementation and management of security policies and procedures
• Strong knowledge of security frameworks and industry best practices – such as ISO 270001, NIST, PCI-DSS and others
• Strong analytical and problem-solving capabilities
• Demonstrate experience of effective communication and collaborative skills to work across diverse cross-functional teams, including development, IT, Legal, Governance and Risk, etc.
• Demonstrate experience in mentoring and the development of more junior staff members with an engineering and SOC environment

#LI-DH2

About the team 

At Roku, as a Senior Data Scientists you will leverage Big Data to generate insights that fuel Roku’s most significant business decisions. As a Senior Data Scientist, you will also use a combination of technical skills, business intuition, and analytical thinking to partner with business leaders and provide actionable recommendations. Senior Data Scientists at Roku are thought partners to executive business leaders, so communication and presentation are enormously important. Senior Data Scientists do not take direction from business owners and execute ad-hoc questions. You will proactively identify the areas of the data and business that require attention and formulate analyses, insights, and recommendations based on an excellent command of the needs. The Senior Data Scientist role at Roku is a perfect fit for anyone who wants to continue to evolve business domain expertise alongside technical and analytical development.   

About the role

Roku is looking for a Sr. Data scientist to join the Core Analytics team supporting the Operations team. As a Sr. Data Scientist, you will bring strong technical experience retrieving, manipulating, analyzing, and visualizing data.  Just as importantly, you will bring excellent communication skills, proven collaboration track record, and business acumen.   

The ideal candidate will have endless curiosity and can pair a global mindset with locally relevant execution. You should be a gritty problem solver and self-starter who can help drive initiatives with internal stakeholders. The successful candidate will display a balance of hard and soft skills, including the ability to respond quickly to changing business needs. 

This role is hybrid and located in Austin, TX.  Employees are expected to report to the office Monday - Thursday.

What you’ll be doing: 

• Develop and maintain dashboards, reports, and data visualizations to monitor key metrics for operational and systems health 
• Analyze structured and unstructured data and communicate insights to help stakeholders solve business problems, identify trends and make data-driven decisions.  
• Develop data visualizations that illustrate complex platform phenomena using Looker, Tableau etc. 
• Develop necessary data pipelines to power automation, validation and reporting. 
• Use creativity to find proxies where verbatim data or measurement is unavailable 
• Collaborate with stakeholders to align data science initiatives with organizational goals and strategy design and execute AB tests 
• Stay updated with the latest trends and technologies in data science to drive innovation

We’re excited if you have: 

• 5+ years of relevant experience in data analytics, data science or business intelligence role. Previous experience in Logistics, operations, product analytics is preferred. 
• Excellent command of SQL and experience working with Big Data 
• Experience coding in Python or R. 
• Hands-on experience with data visualization platform like Tableau, Looker, or similar
• Statistics knowledge: A/B testing, statistical inference, interpretation of data 
• Have a bias towards action in resolving issues and operate in a high-energy, fast-paced environment 
• Self-driven, highly motivated, and independent minded individual who has a natural curiosity for understanding operations via data. 
• Strong communication skills. Composes and communicates materials and information that is clear, concise, and appropriate to the intended audience. 
• Excellent investigative skills with a passion for finding the root cause of an issue. 
• The ability to work independently and across multiple time zones 
• Ownership mindset, you own end to end lifecycle of a product starting from ideation, rollout to post-launch performance tracking 
• Academic background in math, physics, computer science, economics  

#LI-CU1

About the role 

Roku is seeking a Senior People Business Partner (Sr. PBP) to join our dynamic People Team supporting the Devices, Product and Technology organization. This role is ideal for a strategic operator who thrives in a fast-paced, high-growth environment and is passionate about enabling leaders and teams to perform at their best. 
 
As a Senior PBP, you’ll be a trusted advisor to mid-level and emerging leaders—empowering them with the tools, insights, and coaching they need to build high-performing teams and navigate complex people challenges. You’ll lead critical programs in performance management, project execution, and manager development, ensuring consistency, clarity, and impact across the organization.  

Here’s our team mission statement:  “We are trusted partners, who embody Roku culture, lead with integrity, add clarity, and foster collaborative solutions.  We approach our work with humility, humor, open-mindedness, and critical thinking.” 

What you'll be doing 

• Partner with leaders to ensure business strategy is supported by People Team initiatives, including having the right talent in place at the right time 
• Diagnose and improve organizational performance using tools and informal awareness of the organization’s pulse
• Influence and coach leaders to take accountability for talent and leadership development and to model desired behaviors
• Partner with management teams to understand trends in employee performance issues and advise on appropriate remediation
• Drive People Team initiatives such as toolkit development, process improvement, and cross-functional collaboration
• Provide strategy and support for organizational change, customizing approaches to meet business needs and advising leaders on guiding their teams through transitions
• Collaborate and influence across levels and functions to drive the company forward in a data-focused, builder-oriented culture

We're excited if you have 

• 5+ years of relevant People Business Partner experience, ideally supporting tech, product, and engineering teams in a high-growth environment
• Proficient in coaching, influencing, problem-solving, and facilitation skills
• Ability to thrive in ambiguous and unstructured environments, introducing structure and process when appropriate
• Demonstrated success in developing innovative, data-driven solutions to solve business challenges
• Uncompromising integrity and ethics, with a commitment to transparency, honesty, and directness
• Strong communication skills, with the ability to tailor messaging to various audiences 
• Strong project management skills with the ability to manage multiple priorities and initiatives 
• Advanced proficiency in Excel for data analysis and reporting
• Fluency or strong proficiency with AI tools to enhance people operations and decision-making
• As a global company, occasional collaboration across time zones may require flexibility to engage outside of standard business hours

#LI-RR1 

About the team

The world is cutting the cord and streaming its TV online, a shift that has dramatically changed how advertisers target, reach and measure their preferred audiences in ways that broadcast TV and cable never could.

Roku Ads Manager is our answer to the growing demand in streaming advertising. Our self-serve platform just entered General Availability (GA) in September 2024 and has picked up major momentum. Our Ads Manager team is small, gritty, and focused on scaling the best streaming ad platform in the market. We move fast, pivot quickly, and work hard. We rally around decisions, challenge assumptions, and push the limits on what advertising can do for growth marketers, performance agencies, and any other business interested in making the big screen work for their brands’ objectives. 

The Roku Ads Manager team is looking for a Sales Development Representative to help us scale our platform.

About the role

TV ads were once reserved for large national brands. Roku believes that it’s better for streamers, brands, and our company that all businesses have a path to advertising in streaming. Roku Ads Manager is our answer to democratizing streaming advertising, creating a self-serve path for businesses of any size to get their brand on the big screen.

Roku Ads Manager is looking for a Sales Development Representative (SDR) to help lead demand generation and client growth for our self-serve streaming ad platform. This role will join two existing SDRs and will play a crucial role in attracting and onboarding new advertisers, ensuring their success on the platform, and driving revenue growth.

Sound like fun? 

For Chicago Only - The estimated annual salary for this position is between 52,000 and 75,000 annually.

Compensation packages are based on factors unique to each candidate, including but not limited to skill set, certifications, and specific geographical location.

This role is eligible for incentive compensation/commissions, health insurance, equity awards, life insurance, disability benefits, parental leave, wellness benefits, and paid time off.

What you’ll be doing

• Prospect and qualify inbound and outbound leads for Roku Ads Manager
• Educate potential advertisers on the benefits of streaming and our self-serve platform
• Collaborate with Account Executives to build and maintain a healthy sales pipeline
• Track and manage leads using CRM tools and outreach platforms
• Provide feedback to marketing and product teams to improve messaging and user experience
• Stay up to date on industry trends and Roku’s evolving ad solutions

We’re excited if you have

• 1–2 years of experience in a sales, business development, or customer-facing role
• A passion for advertising, media, or technology
• Excellent communication and interpersonal skills
• A self-starter mindset with strong organizational skills
• Experience with CRM tools like Salesforce or HubSpot (a plus)
• A collaborative spirit and a drive to learn and grow

#LI-LS1

#LI-Onsite

About the team

The Roku TV team is looking for a Product Partnerships Manager to work closely with Roku’s global OS manufacturing partners and various internal groups to bring new Roku TV products to market and measure key operational areas. We never lose sight of the critical path and can inspire others to follow it. Fostering collaboration is a core component, as we believe a great team can do anything.

About the role  

As the Product Partnerships Manager, you will help identify, define, and communicate technical requirements and product features to internal and external stakeholders. The relationships you develop with our partners will empower you to articulate their perspective on product features and create common understanding and alignment. You will be required to author feature guides and product briefs, enabling the team to efficiently and effectively develop and qualify new Roku products. The insights you gather and develop by working cross-functionally within Roku and with our partners will help inform Roku’s product and feature roadmaps and strengthen our competitive advantage.

What you’ll be doing 

• Own the product and technical relationship with global OEM partners working on Roku TV and Smart Projectors
• Coordinate with business development, marketing, and engineering teams to cultivate and bolster successful product partnerships
• Work with the factory partners to establish short-term and multi-year product roadmaps and gather and develop insights that will help strengthen Roku’s competitive advantage
• Understand and analyze partners’ requirements and translate them to product requirement documents and feature guides
• Author Product Briefs and Feature Guides for new products and key features, and track these initiatives to successful completion
• Work with Roku Engineering to define technology and tools roadmaps that drive innovation and maintain product differentiation
• Advocate for product issues on behalf of the partners within Roku and influence internal teams to resolve the issues in a timely manner
• Develop and enhance relationships with key internal stakeholders, understand the business, and navigate within the organization to drive initiatives effectively
• Use data analytics to monitor product health, product engagement, and drive business decisions

We’re excited if you have

• 5+ years in a Product or Engineering role in the consumer electronics domain
• Bachelor’s degree in Engineering, Business, or related discipline required 
• Possess a pragmatic, strategic approach to problem-solving and can foster that trait in your team
• You know how to build trust and deliver on your objectives, working across independent teams with independent priorities 
• Have strong product and business intuition
• You make decisions with data, but know how to proceed when none is available
• Experience operating across multiple workstreams (hardware and/or software) to deliver successful products  
• Experience with partner management and negotiation
• Experience working with cross-functional teams across product, engineering, operations, and finance
• Knowledge of the TV industry (core technology, retail strategy, regulatory/certification requirements) a plus
• Ability to communicate effectively, both written and verbally

#LI-DH2 

About the Team

The Roku TV & Licensing team is looking for a Senior Business Development Manager with a deep understanding and experience in the TV industry to work closely with our Roku TV partners (factories, brand licensees, OEM/ODM) and Roku's cross-functional teams to analyze and make recommendations for engagement with new partners to integrate Roku's Operating System. This person will support the Roku TV teams by helping to manage new and ongoing programs at these partners. 

About the Role 

We are looking for a motivated individual to utilize your experience & skillset to understand and present the Roku OS and reference designs to key partners to drive adoption. Your partner management experience will help you identify and communicate program and business requirements to partners and field product features requests back into Roku. In this role you will be required to review and contribute to global business planning and product requirement documents which align & support Roku initiatives and our partners’ goals, objectives and timelines. 

The work we do can be challenging but impactful and that's why we enjoy it so much. The ideal candidate isn't a bystander. They are curious and engaged, willing to jump in to solve problems and make data-driven decisions even when things feel very ambiguous. Our industry changes quickly, so we expect a great candidate to be comfortable responding quickly to changing business needs, knowing that their own success comes when the company and larger team succeeds.

What you'll be doing 

• Manage business relationships with partners that are located throughout the Americas including Central America and Brazil
• Facilitate discussions between Roku's teams and current and potential new partners & factories
• Work with partners to establish short term programs and long-term relationships to embed Roku's OS in their products
• Collect, analyze and present the partner's requirements to Roku's cross functional teams and work to create legal agreements
• Coordinate with Roku's cross functional teams on new partnership engagements
• Support program kick-off meetings and development efforts with partners & factories
• Work with factories to ensure programs are running as planned
• Work with partners on timely reporting and tracking of products with the Roku OS embedded
• Organize and lead quarterly business and technical reviews
• Advocate product issues on behalf of the partners within Roku and influence internal teams to resolve the issues in a timely manner
• Conduct market & product research to determine industry requirements & opportunities
• Research, analyze and report current market conditions for strategic consideration
• Provide industry analysis. Identify competitive threats and create actionable reporting

We're excited if you have 

• Bachelor's degree in Business, Engineering or related discipline required 
• Business development &/or partner management background with clear understanding of Consumer Electronics (CE) products and industry experience focused on TV, Audio, streaming devices
• Understand Operating Systems, SW architecture and HW reference designs
• Excellent knowledge of TV and Audio industry and supporting technologies
• Outstanding partner management skills, leveraging your strong business acumen and technical background
• Experience working with ODM/OEMs and using data analytics & reporting to drive business decisions
• 10+ years working with CE partners, focused on Latin American markets
• Excellent verbal, presentation, and written communication skills in English required 
• Fluency in Spanish & Portuguese preferred
• Ability and willingness to travel as needed 

#LI-DH2

About the role

Roku’s leadership in streaming depends on delivering exceptional devices that combine the right hardware platforms with Roku OS to create simple, reliable, and delightful experiences. Roku is the #1 TV streaming platform in North America, and we’ve set our sights on powering every television in the world. Roku pioneered streaming to the TV.  

Our mission is to change the face of television and streaming media watching around the world. This role is tasked with leveraging hardware and software to create a unique viewing experience, one that turns users into raving fans.  

You will report directly to the Vice President of Software Engineering and serve as a key technical contributor for Roku’s device platform strategy, with a strong focus on high-quality software solutions.

We are looking for a highly skilled Lead Systems Software Architect who leads complex implementations for Roku TVs and streaming devices, grounded in a deep understanding of multimedia system design (video/audio pipelines, SoCs, memory, power, thermals). You will design, implement, debug, and optimize the software platform that spans the full system, ensuring it is performant, secure, and scalable across SKUs and generations. You will collaborate with ODM partners, chipset vendors, and internal software/hardware teams to drive products from concept to mass production.

The work we do can be challenging, but that’s why we enjoy it so much. The ideal candidate isn’t a bystander. They are curious and engaged, willing to jump in to solve problems and make data-driven decisions even when things feel very ambiguous. Our industry changes quickly, so we expect a great candidate to be comfortable responding quickly to changing business needs, knowing that their own success comes when the team succeeds.

For California Only - The estimated annual salary for this position is between $350,000 - $510,000 annually. Compensation packages are based on factors unique to each candidate, including but not limited to skill set, certifications, and specific geographical location. This role is eligible for health insurance, equity awards, life insurance, disability benefits, parental leave, wellness benefits, and paid time off."    

What you’ll be doing

Software development & platform ownership 

• Own complex features or subsystems end-to-end, from design and implementation through bring-up, validation, and production support.
• Translate product and business goals into concrete designs, tasks, and implementation plans.
• Design, implement, and maintain core platform software for Roku device programs and platforms, with a strong focus on code quality, robustness, and long-term maintainability.
• Contribute to and influence hardware–software partitioning, platform APIs, and integration patterns to enable feature teams to build reliably on the device platform.
• Drive and model best practices for coding standards, code reviews, testing strategies, and CI/CD for platform software. 

Multimedia & system-level engineering 

• Implement and optimize video/audio pipelines, codecs, and rendering paths to deliver high-quality playback, low latency, and smooth UI/UX for streaming applications. 
• Contribute to end-to-end multimedia system design for TVs and streaming devices, ensuring solutions scale across SKUs and generations. 
• Define and help maintain benchmarks and test scenarios for media, graphics, and system behavior that map directly to Roku use cases. 
• Implement and maintain secure boot, DRM integrations, and standards-compliant content protection features in collaboration with security experts. 

Systems-aware implementation integrating hardware-software  

• Lead the product evaluation and enablement of candidate SoCs and companion chipsets, partnering with SoC vendors on performance, power, cost, and ecosystem maturity. 
• Implement and maintain drivers, HALs, and low-level services that expose the right hardware capabilities (media, graphics, connectivity, security) to Roku OS. 
• Drive early bring-up and debug of new SoCs and boards from a software perspective (boot chain, device drivers, board support packages, diagnostics). 
• Anticipate system-level failure modes (thermal, power, component tolerances, resource exhaustion) and implement software mitigations (throttling, graceful degradation, watchdogs, telemetry hooks). 

Performance engineering in constrained environments 

• Define and enforce memory, CPU/GPU/NPU, and storage budgets across SKUs, working closely with feature teams. 
• Use profiling tools, tracing, and telemetry to diagnose and fix performance bottlenecks across the stack (kernel, drivers, middleware, apps). 
• Implement optimizations to improve boot time, UI performance, streaming quality, and app responsiveness while staying within platform constraints. 

Quality, diagnostics, and observability 

• Partner with NPI, test, and manufacturing engineering to design and implement system-level validation strategies, test automation, and regression suites for your components. 
• Implement and refine diagnostics, logging, and telemetry that make field issues diagnosable and fixable at scale, including the platform hooks needed for AI-assisted troubleshooting. 
• Ensure the robustness and reliability of low-level software in production configurations, including robust error handling, recovery strategies, and safe update mechanisms. 

Cross-functional collaboration & technical leadership 

• Collaborate with OS, media, graphics, connectivity, security, and cloud/service teams to integrate platform features that meet product requirements. 
• Provide technical mentorship to other software engineers, especially around debugging complex system issues, performance tuning, and best practices for systems-level code. 
• Work closely with engineering leads to review designs, surface trade-offs, and de-risk implementations before they reach production. 
• Partner with SoC vendors and OEM/ODM partners from design through mass production, ensuring software deliverables, validation, and readiness meet Roku’s standards 

AI and system-level intelligence 

• Implement components in system-level AI/ML flows where AI is in the loop (e.g., quality monitoring, recommendations, anomaly detection, test selection).
• Specify and implement platform APIs and telemetry that enable AI tools to be effective across the device stack (logs, traces, metrics, events).

We’re excited if you have

Education & experience 

• BS/MS in Computer Science, Computer Engineering, Electrical Engineering, or related field. 
• 15+ years of industry experience in embedded systems-level software development, with a strong emphasis on hands-on software development for multimedia products. 
• Proven track record building and shipping AV products (TVs, set-top boxes, streaming devices, consoles, or similar) at scale. 

Software development & systems expertise 

• Strong experience with embedded Linux or Android-based systems 
• Proficiency in one or more systems programming languages such as C/C++ (Rust or similar is a plus), with deep experience in debugging, performance tuning, and maintainable code design. 
• Strong familiarity with modern SDLC practices: CI/CD, automated testing, static/dynamic analysis, continuous performance regression monitoring, and observability tooling. 

Multimedia & system knowledge 

• Deep understanding of ARM-based SoCs, multimedia pipelines, and system constraints (memory bandwidth/latency, storage performance, UI/frame-rate stability, thermal behavior). 
• Demonstrated ability to analyze and optimize system-level performance using profiling, tracing, and hardware counters. 
• Experience with DRM, content protection, secure boot, and related industry standards for streaming and TV products. 
• Experience collaborating with SoC vendors and ODM/OEM partners from design through mass production, especially around platform software deliverables and validation. 

AI, accelerators, and low-level platforms 

• Experience with NPU/DSP/AI accelerator blocks on embedded SoCs, including maximizing throughput and minimizing latency within real-world device constraints. 
• Ability to build or integrate end-to-end flows where AI is in the loop, particularly for diagnostics, performance optimization, or UX improvements. 
• Proficient in using AI tools for debugging, code review, test selection, and log analysis, and in implementing the platform hooks (APIs/telemetry) that those tools need. 

Hardware & board-level understanding (bonus) 

• Solid understanding of board-level design concepts (schematics/layout review, power and thermal design, signal integrity considerations, and interfaces such as I²C, USB, PCIe, and HDMI).
• Comfortable partnering with board design teams to translate software and system needs into board-level requirements and constraints, even though your primary focus is software 

How you work 

• Strong communication skills with the ability to explain complex software and system trade-offs to both technical and non-technical stakeholders. 
• A bias toward data-driven decisions, clear documentation, and repeatable processes. 
• Demonstrated ability to lead technically through code and design, influence cross-functional teams, and drive complex platform changes from concept to production.

#LI-SR2

About the role

Roku’s leadership in streaming depends on delivering exceptional devices that combine the right hardware platforms with Roku OS to create simple, reliable, and delightful experiences. Roku is the #1 TV streaming platform in North America, and we’ve set our sights on powering every television in the world. Roku pioneered streaming to the TV.  

Our mission is to change the face of television and streaming media watching around the world. This role is tasked with leveraging hardware and software to create a unique viewing experience, one that turns users into raving fans.  

You will report directly to the Vice President of Software Engineering and serve as a key technical contributor for Roku’s device platform strategy, with a strong focus on high-quality software solutions.

We are looking for a highly skilled Lead Systems Software Architect who leads complex implementations for Roku TVs and streaming devices, grounded in a deep understanding of multimedia system design (video/audio pipelines, SoCs, memory, power, thermals). You will design, implement, debug, and optimize the software platform that spans the full system, ensuring it is performant, secure, and scalable across SKUs and generations. You will collaborate with ODM partners, chipset vendors, and internal software/hardware teams to drive products from concept to mass production.

The work we do can be challenging, but that’s why we enjoy it so much. The ideal candidate isn’t a bystander. They are curious and engaged, willing to jump in to solve problems and make data-driven decisions even when things feel very ambiguous. Our industry changes quickly, so we expect a great candidate to be comfortable responding quickly to changing business needs, knowing that their own success comes when the team succeeds.

What you’ll be doing

Software development & platform ownership 

• Own complex features or subsystems end-to-end, from design and implementation through bring-up, validation, and production support.
• Translate product and business goals into concrete designs, tasks, and implementation plans.
• Design, implement, and maintain core platform software for Roku device programs and platforms, with a strong focus on code quality, robustness, and long-term maintainability.
• Contribute to and influence hardware–software partitioning, platform APIs, and integration patterns to enable feature teams to build reliably on the device platform.
• Drive and model best practices for coding standards, code reviews, testing strategies, and CI/CD for platform software. 

Multimedia & system-level engineering 

• Implement and optimize video/audio pipelines, codecs, and rendering paths to deliver high-quality playback, low latency, and smooth UI/UX for streaming applications. 
• Contribute to end-to-end multimedia system design for TVs and streaming devices, ensuring solutions scale across SKUs and generations. 
• Define and help maintain benchmarks and test scenarios for media, graphics, and system behavior that map directly to Roku use cases. 
• Implement and maintain secure boot, DRM integrations, and standards-compliant content protection features in collaboration with security experts. 

Systems-aware implementation integrating hardware-software  

• Lead the product evaluation and enablement of candidate SoCs and companion chipsets, partnering with SoC vendors on performance, power, cost, and ecosystem maturity. 
• Implement and maintain drivers, HALs, and low-level services that expose the right hardware capabilities (media, graphics, connectivity, security) to Roku OS. 
• Drive early bring-up and debug of new SoCs and boards from a software perspective (boot chain, device drivers, board support packages, diagnostics). 
• Anticipate system-level failure modes (thermal, power, component tolerances, resource exhaustion) and implement software mitigations (throttling, graceful degradation, watchdogs, telemetry hooks). 

Performance engineering in constrained environments 

• Define and enforce memory, CPU/GPU/NPU, and storage budgets across SKUs, working closely with feature teams. 
• Use profiling tools, tracing, and telemetry to diagnose and fix performance bottlenecks across the stack (kernel, drivers, middleware, apps). 
• Implement optimizations to improve boot time, UI performance, streaming quality, and app responsiveness while staying within platform constraints. 

Quality, diagnostics, and observability 

• Partner with NPI, test, and manufacturing engineering to design and implement system-level validation strategies, test automation, and regression suites for your components. 
• Implement and refine diagnostics, logging, and telemetry that make field issues diagnosable and fixable at scale, including the platform hooks needed for AI-assisted troubleshooting. 
• Ensure the robustness and reliability of low-level software in production configurations, including robust error handling, recovery strategies, and safe update mechanisms. 

Cross-functional collaboration & technical leadership 

• Collaborate with OS, media, graphics, connectivity, security, and cloud/service teams to integrate platform features that meet product requirements. 
• Provide technical mentorship to other software engineers, especially around debugging complex system issues, performance tuning, and best practices for systems-level code. 
• Work closely with engineering leads to review designs, surface trade-offs, and de-risk implementations before they reach production. 
• Partner with SoC vendors and OEM/ODM partners from design through mass production, ensuring software deliverables, validation, and readiness meet Roku’s standards 

AI and system-level intelligence 

• Implement components in system-level AI/ML flows where AI is in the loop (e.g., quality monitoring, recommendations, anomaly detection, test selection).
• Specify and implement platform APIs and telemetry that enable AI tools to be effective across the device stack (logs, traces, metrics, events).

We’re excited if you have

Education & experience 

• BS/MS in Computer Science, Computer Engineering, Electrical Engineering, or related field. 
• 15+ years of industry experience in embedded systems-level software development, with a strong emphasis on hands-on software development for multimedia products. 
• Proven track record building and shipping AV products (TVs, set-top boxes, streaming devices, consoles, or similar) at scale. 

Software development & systems expertise 

• Strong experience with embedded Linux or Android-based systems 
• Proficiency in one or more systems programming languages such as C/C++ (Rust or similar is a plus), with deep experience in debugging, performance tuning, and maintainable code design. 
• Strong familiarity with modern SDLC practices: CI/CD, automated testing, static/dynamic analysis, continuous performance regression monitoring, and observability tooling. 

Multimedia & system knowledge 

• Deep understanding of ARM-based SoCs, multimedia pipelines, and system constraints (memory bandwidth/latency, storage performance, UI/frame-rate stability, thermal behavior). 
• Demonstrated ability to analyze and optimize system-level performance using profiling, tracing, and hardware counters. 
• Experience with DRM, content protection, secure boot, and related industry standards for streaming and TV products. 
• Experience collaborating with SoC vendors and ODM/OEM partners from design through mass production, especially around platform software deliverables and validation. 

AI, accelerators, and low-level platforms 

• Experience with NPU/DSP/AI accelerator blocks on embedded SoCs, including maximizing throughput and minimizing latency within real-world device constraints. 
• Ability to build or integrate end-to-end flows where AI is in the loop, particularly for diagnostics, performance optimization, or UX improvements. 
• Proficient in using AI tools for debugging, code review, test selection, and log analysis, and in implementing the platform hooks (APIs/telemetry) that those tools need. 

Hardware & board-level understanding (bonus) 

• Solid understanding of board-level design concepts (schematics/layout review, power and thermal design, signal integrity considerations, and interfaces such as I²C, USB, PCIe, and HDMI).
• Comfortable partnering with board design teams to translate software and system needs into board-level requirements and constraints, even though your primary focus is software 

How you work 

• Strong communication skills with the ability to explain complex software and system trade-offs to both technical and non-technical stakeholders. 
• A bias toward data-driven decisions, clear documentation, and repeatable processes. 
• Demonstrated ability to lead technically through code and design, influence cross-functional teams, and drive complex platform changes from concept to production.

#LI-SR2

MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere—on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, it’s no wonder that leading organizations, like Samsung and Toyota, trust MongoDB to build next-generation, AI-powered applications.

As a Staff Technical Program Manager, you will own the successful delivery of complex, cross-functional efforts. You will partner closely with stakeholders across the organization from Engineering, Product, Product Design, and even Field-facing teams to develop and execute against our overall product vision and business objectives, uncover solutions to technical challenges, and provide data-driven insights that power strategic decision-making.

We are looking to speak to candidates who are based in Atlanta, Austin, Baltimore, Boston, Charlotte, Chicago, Columbus, Dallas, Miami, Nashville, New York City, Philadelphia, Raleigh, Washington DC, Tysons for our hybrid working model.

Position Expectations

• Leverage technical acumen and analytical skills to drive engineering programs forward and maximize business value delivery
• Recognize patterns in a sea of information and take action accordingly
• Develop a strategic approach to program management that balances agility and process. This involves discerning when to provide direct guidance and when to empower teams by establishing clear frameworks and guidelines for ongoing initiatives
• Build strategic partnerships with Product, Design, and Engineering stakeholders
• Expand knowledge into new domains as called upon
• Act as a mentor to junior TPMs and lead by example
• Embody MongoDB's core values and leadership principles

The right candidate for this role will be

• Experienced with 10+ years of working in an engineering organization leading complex cross-functional technical programs
• Experienced with 5+ years of Software development background
• Able to partner with technical stakeholders in methodically breaking down engineering challenges to deliver against abstract goals
• Able to participate in technical design discussions and summarize trade-offs, outcomes, and next steps
• Skilled at communicating across a diverse set of engineers and stakeholders
• Capable of deep user empathy and adept at balancing product goals and engineering constraints to deliver impactful experiences
• Hyper-organized and capable of coordinating across multiple independent work streams and organizations
• A role model for effective execution practices, driven by an attuned sense of priority and urgency
• Able to leverage their experience in program delivery to influence improvements to our tools, operations, architecture
• Trained in working with project tracking software (e.g. Jira, Rally, MS Project)
• Familiar with MongoDB or a comparable technology

Nice to have!

• Exposed to generative AI and Machine Learning
• Interested in business automation work such as scripting in Python, Google Apps Script and Slack
• Familiar with tools and methodologies for code analysis, refactoring, and automated testing

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

REQ ID: 2263203305

We’re looking for a Regional Vice President to lead our Americas Sales Development organization. Sales Development at MongoDB is a strategic and crucial part of the sales organization, precision‑aligned to the top of the funnel to fuel the business with high‑value, strategic workloads. The RVP will own the vision, strategy, and execution for Sales Development in the Americas, driving operational excellence, developing world class leaders, and succession planning for the next generation of MongoDB Sales executives.

Sales Development is also the entry point for our BDR to CRO career development program, which provides transparent, performance‑based paths into Corporate Sales, Enterprise Sales, and Sales leadership roles. As RVP, you will be accountable for both near‑term pipeline results and long‑term talent development in the Americas.

We are looking to speak to candidates who can work in a hybrid model from one of our key regional hubs.

What you’ll do

• Own and operationalize the Americas Sales Dev strategy. Define and execute the regional strategy aligned to MongoDB’s focus on quality pipeline generation as the primary success metric. Own headcount, coverage, and regional targets with Sales, Finance, and GTM Operations; and run a data-driven operating model with clear KPIs, disciplined forecasting, and weekly reporting
• Modernize Sales Development with AI-enabled workflows that amplify rep effectiveness, expand market coverage, and create capacity for deeper, more strategic customer engagement
• Lead, coach, and scale a high-performing leadership bench. Lead a strong bench of second-line leaders and frontline SD managers, set a rigorous operating rhythm (QBRs, weekly forecast and funnel reviews, performance and enablement cadences), and deliver exceptional coaching so your leaders run world-class 1:1s and team reviews using data-driven insights to raise the bar on performance
• Drive top-of-funnel excellence across the Americas. Raise the bar on qualification, discovery, and handoff quality so opportunities are well-scoped, strategically important workloads, and partner closely with Field RVPs/RDs on account coverage, segmentation, and inbound vs. outbound motions to ensure Sales Dev is focused on the highest-value parts of the market
• Build a true talent factory for MongoDB Sales. Proactively recruit top-tier Sales Development leaders, partner with Sales Enablement to leverage programs such as Sales Bootcamp, MEDDICC, Command of the Message, and BDR to CRO, and hold a clear point of view on promotion criteria, internal mobility, and readiness so your leaders build robust backfill and successor pipelines that make the org a career accelerator
• Align cross-functionally to maximize impact. Work with Marketing to align campaigns and events to Sales Dev coverage and conversion goals, partner with GTM Operations on territory design, capacity planning, compensation, and NWL definitions, and collaborate with Product, Sales, and Customer Success leaders to ensure Sales Dev messaging reflects MongoDB’s differentiated value in modernization and AI workloads
• Model MongoDB’s culture and leadership principles. Model MongoDB’s Leadership Commitment and people-first culture by creating an inclusive, high-trust, performance-oriented environment where feedback, coaching, and continuous learning are the norm, Sales Dev is recognized as a key source of future MongoDB leaders, and leaders are held accountable for how results are achieved—not just the numbers

We’re looking for someone with

• 10+ years of experience in software or platform technology sales, including time as a quota‑carrying Account Executive with full‑cycle closing responsibility and 2+ years as a leader of leaders
• Proven experience building and leading Sales Development organizations at scale for top‑tier software companies
• Experience building and executing a regional strategy (coverage, plays, capacity, and hiring) that materially improved pipeline quality and new revenue creation
• Known for being highly process‑oriented and operationally excellent. You create structure where there is none, codify simple and transparent promotion criteria, and drive rigorous inspection of pipeline, productivity, and performance
• Strong grounding in modern sales methodologies such as MEDDIC/MEDDPICC, Challenger, or Command of the Message, with the ability to operationalize these frameworks at the top of the funnel
• Proven success recruiting, onboarding, and developing high‑potential leaders. Experience building a strong leadership bench through succession planning, clear promotion standards, and ongoing coaching
• Ability to articulate the business value of complex cloud, data, or infrastructure technology in simple, outcomes‑based language for both technical and business audiences. You don’t just “talk” tech, you know how to sell it and how to coach others to do the same
• Known for raising the bar, building diverse and inclusive teams, and operating with high integrity
• Strong communication skills, with the ability to influence cross‑functional peers and executive stakeholders
• High emotional intelligence and adaptability—you can navigate the stressors of high growth while keeping your leaders and teams focused, motivated, and connected to our mission

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Req ID: 1273401459

The Product Outcomes team translates product → jobs to be done → workflows → outcomes. We partner across Product, the Customer Office, and CS to ensure every new capability becomes a lever for customer impact, not just a feature launch.

As the Sr. Manager, Product Outcomes, you will lead the team responsible for bridging the gap between product innovation and customer value realization. You will define the strategy, operating model, and cross-functional partnerships that ensure Gong’s most strategic product investments translate into measurable business outcomes for customers.  This role requires a highly autonomous leader who can operate effectively in ambiguity, proactively identify opportunities, build structure where it does not yet exist, and influence senior stakeholders across Product and GTM teams.

RESPONSIBILITIES

• Lead, coach, and develop a team of Product Outcomes Managers, setting clear priorities, success metrics, and accountability for impact.
• Define and evolve the Product Outcomes team strategy, operating model, and repeatable frameworks for translating product capabilities into jobs-to-be-done, workflows, and measurable outcomes.
• Own product-line adoption measurement and improvement across the Product Outcomes team, including defining adoption KPIs, identifying trends and gaps, and partnering cross-functionally to drive measurable improvement.
• Partner closely with Product leadership to help influence roadmap decisions through customer feedback, beta insights, adoption data, and outcome-based recommendations.
• Drive cross-functional alignment across Product, PMM, Enablement, Solution Engineering, Customer Success, Support, Professional Services and Value Engineering to ensure product launches are set up for adoption and customer impact.
• Oversee beta program strategy for strategic launches, including customer selection, success criteria, feedback loops, risk management, and GA readiness.
• Identify patterns across customer use cases, product adoption challenges, feedback, and enablement gaps; turn those insights into scalable solutions.
• Establish clear measures of success for Product Outcomes work, including adoption, value realization, customer health, retention, and ARR influence.
• Operate with a high degree of autonomy, proactively identifying gaps, prioritizing the highest-impact opportunities, and driving initiatives from strategy through execution.

QUALIFICATIONS 

• 10+ years of experience in SaaS, technology, Product, Customer Success, Solutions Consulting, GTM Operations, or related functions.
• 3+ years of people management experience, with a track record of building, coaching, and developing high-performing teams.
• Experience partnering closely with Product teams and influencing product strategy, roadmap priorities, or launch readiness.
• Strong cross-functional leadership skills, with proven ability to influence senior stakeholders and drive alignment without direct authority.
• Demonstrated ability to operate independently in ambiguous, fast-moving environments and create structure, clarity, and momentum.
• Deep understanding of how product capabilities translate into customer jobs-to-be-done, workflows, adoption, and measurable business outcomes.
• Strong systems thinker with experience building scalable frameworks, operating models, or methodologies to solve complex business problems.
• Data-driven mindset with experience defining success metrics, analyzing adoption or usage trends, and turning insights into action.
• Strong understanding of revenue operations, sales workflows, customer success motions.
• Exceptional communication and executive presence, with the ability to build credibility with Product, GTM, Customer teams, and senior leaders.

PERKS & BENEFITS 

• We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
• Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
• Mental Health benefits with covered therapy and coaching.
• 401(k) program to help you invest in your future.
• Education & learning stipend for personal growth and development.
• Flexible vacation time to promote a healthy work-life blend.
• Paid parental leave to support you and your family.
• Company-wide recharge days each quarter.
• Work from home stipend to help you succeed in a remote environment.

The annual salary hiring range for this position is $138,000-$210,000  

Compensation is based on factors unique to each candidate, including, but not limited to, job-related skills, qualification, education, experience, and location. At Gong, we have a location-based compensation structure, which means there may be a different range for candidates in other locations. The total compensation package for this position, in addition to base compensation, may include incentive compensation, bonus, equity, and benefits. Some of our sales compensation programs also offer the potential to achieve above targeted earnings for those who exceed their sales targets. 

We are always looking for outstanding Gongsters! So if this sounds like something that interests you regardless of compensation, please reach out. We may have more roles for you to consider and would love to connect.

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Gong recruiting email communications will always come from the @gong.io domain. Any outreach claiming to be from Gong via other sources should be ignored.

Gong is an equal-opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, military status, genetic information, or any other basis protected by applicable law.

To review Gong's privacy policy, visit https://www.gong.io/gong-io-job-candidates-privacy-notice/ for more details.

#LI-AM1

The best salespeople achieve the most when they are selling outstanding products, solutions, and services backed by an extraordinary company. That’s what you get when you sell for Appian. We are passionate about driving digital transformation by bringing Appian solutions that provide speed, agility, and efficiency needed to compete and grow. Are you inspired by the chance to solve your customers’ biggest challenges? You can make that kind of difference here. Join our team, where you can not only grow your career, but share the success of an industry pioneer.

The Account Executive role is responsible for navigating a primarily greenfield geographic territory, top of funnel activity & prospecting while effectively managing a complex sales cycle (approximately 6-12 months) to a successful close.

To be successful in this role, you need:

• Experience navigating a complex sales cycle from start to finish, leveraging internal resources within the larger sales organization, cross functionally with the customer success team and externally across customer and partner ecosystems
• Strong presentation skills for delivering in-person and virtual presentations to LOB & IT audiences, highlighting your ability to perform client discovery, communicate ROI and build business value 
• A trusted advisor to both customers and colleagues to leverage multiple stakeholders throughout complex deals
• Actively seeking to understand industry trends to help position against competitors

Basic qualifications:

• 5-10+ years of direct selling experience and a minimum of 2 years experience as an Enterprise Account Executive, selling complex technologies at the enterprise level to State, Local and Education customers.
• History of consistent quota achievement
• Examples of landing new customer logos
• Strong job tenure: history of displaying loyalty and perseverance through long, stable job tenure and positive career trajectory

The base salary for this role is between $125,000-$225,000 per year and represents a good faith and reasonable estimate of the range at the time of posting. Actual compensation will be dependent on a number of factors including, but not limited to, the candidate’s relevant work experience, qualifications, internal peer equity, and market and business conditions that exist when extending an offer.[If applicable to position: Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. 

In addition, Appian provides generous benefits offerings that include a 401(k) plan with company match, flexible time off, paid parental leave, medical, dental, and vision plans, life insurance, disability insurance, wellness programs, flexible spending accounts, health savings account contributions, an employee referral bonus program, and learning and development resources. Certain positions may be eligible for equity awards.

Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation, commission, bonus, or benefit plans.

#LI-MB1

A new paradigm of computing

Magic Leap is a pioneer in Augmented Reality (AR) optics, display systems, platforms, devices services, prototyping and manufacturing capabilities. We are known for our unmatched optics stack and have developed ultra-lightweight waveguides and display systems that advance what is possible in AR. With more than a decade of experience in AR innovation, we have made groundbreaking advancements in text legibility, color fidelity and rich digital content visuals while continually expanding the field of view to create engaging, immersive AR experiences. 

Magic Leap could be your place if you want to be part of a united team where everyone is empowered and trusted to make an impact. At Magic Leap, you can explore innovative solutions and use your talents to solve real-world problems. Working alongside industry experts, you can grow your skills while helping make our technology available to millions of people as a partner in the AR ecosystem.  We know that successful change and progress accelerates diverse perspectives. As we shape our future, everyone's voice matters. Together, we can reimagine the world of work and, with our bold partners, make the impossible possible.

The Opportunity

As a Senior Process Engineer on the Eyepiece Process R&D team, you will lead the development and optimization of nanoimprint lithography (JFIL) processes critical to next-generation augmented reality displays. You will own process development from early-stage experimentation through transfer into manufacturing, ensuring scalability, repeatability, and yield performance.

This role is highly hands-on and sits at the intersection of R&D and production. You will work with advanced lithography equipment, develop and qualify new processes, and collaborate cross-functionally to bring cutting-edge light-field technology into production. Success in this role requires deep process expertise, strong experimental rigor, and the ability to translate R&D breakthroughs into robust manufacturing solutions.

Location: This position requires being fully on-site at our Austin, TX facility, to ensure seamless collaboration and hands-on support for daily operations. Relocation assistance is available for non-local candidates.

What you’ll do

• Own the development and optimization of nanoimprint lithography (JFIL) processes for eyepiece fabrication
• Design and execute experiments (DOE) to improve process performance, yield, and defectivity
• Operate, maintain, and troubleshoot advanced lithography and metrology equipment in a cleanroom environment
• Develop characterization methods and workflows to evaluate thickness, roughness, feature dimensions, transmission, and defectivity
• Analyze process data and build diagnostic frameworks (JMP, Python, or similar) to monitor process health and drive improvements
• Improve defect inspection and imaging systems through internal development and vendor collaboration
• Partner with manufacturing teams to transfer processes into high-volume production and support ramp
• Evaluate, select, and bring up new tools, materials, and process technologies
• Create and maintain process documentation, specifications, and technical reports
• Collaborate cross-functionally with R&D, manufacturing, and external partners in a fast-paced environment

The experience you bring

• 5+ years of relevant industry experience in nanoimprint lithography, semiconductor processing, nanofabrication, or related field
• BS or MS in physics, chemistry, engineering, or related field, or PhD in a relevant discipline
• Experience owning process development and optimization in an R&D and/or manufacturing environment
• Hands-on experience designing and executing DOEs and driving yield improvement
• Experience working with complex process and metrology equipment in a cleanroom environment
• Strong data analysis skills and experience with statistical tools (JMP, Python, or similar)
• Working knowledge of nanofabrication processes (lithography, etching, deposition, bonding, cleaning)
• Ability to translate experimental results into actionable process improvements
• Strong problem-solving skills and ability to operate in a fast-paced, ambiguous environment

It’s exciting if you also have

• Direct experience with nanoimprint lithography (JFIL or NIL)
• Experience scaling processes from R&D to high-volume manufacturing
• Experience with optical or photonic device fabrication, including waveguides
• Familiarity with advanced metrology techniques (SEM, TEM, optical inspection, profilometry, ellipsometry)
• Experience with process control systems (FDC), automation, or data pipelines
• Background in semiconductor, optics, AR/VR, or advanced consumer hardware manufacturing

Additional Requirements

• Occasional travel required, including two trips to Plantation, FL per year
• Approximately 5% total travel for business needs

Additional Information

All your information will be kept confidential according to Equal Employment Opportunities guidelines.

Please note that we do not accept any application documents via (e-)mail. Furthermore, we do not accept applications from recruitment agencies for this role.

All legitimate Magic Leap email communications will end with "@magicleap.com". Please carefully review all emails you receive, to ensure you only engage with legitimate representatives of Magic Leap. For the protection of your Personal Information, do not click any links, open any attachments, or further engage with any suspicious communications. In the event you receive an unexpected or suspicious communication claiming to come from Magic Leap, please reach out directly to TalentAcquisition@magicleap.com for assistance.

Accommodations

If you need an accommodation during the application, interviewing, or hiring process, you may request an accommodation by emailing ApplicantAccommodation@magicleap.com. Magic Leap will reasonably accommodate qualified individuals with disabilities to the extent required by applicable law.

#LI-CP1

#LI-ONSITE

Position Overview

The SkillBridge participant will support Hypori’s Marketing team, focusing on content development and thought leadership in the cybersecurity and secure mobility space. This role provides hands-on experience creating high-impact content across blogs, executive ghostwriting, social media, and long-form assets. 

The participant will gain exposure to key industry topics including zero trust architecture, BYOD, user privacy, and compliance, while helping translate complex security concepts into clear, compelling content for enterprise and government audiences.

Training Objectives

• Develop a strong understanding of cybersecurity topics including zero trust, BYOD, mobile threats, and compliance frameworks (e.g., NIST, CMMC)  

• Learn how to translate technical concepts into accessible, engaging content  

• Build experience in executive ghostwriting and thought leadership development  

• Strengthen writing, editing, and proofreading skills with a focus on clarity, accuracy, and brand voice  

• Gain familiarity with content marketing strategy, including blogs, social, and long-form assets  

• Improve time management and ability to meet deadlines across multiple projects 

 Key Responsibilities / Activities

• Write and edit blog posts for Hypori and executive thought leadership  

• Ghostwrite LinkedIn posts and articles for executives  

• Research and develop weekly cybersecurity news recaps for the “Stern Alerts” series  

• Support development of long-form content such as whitepapers, tip sheets, and reports  

• Proofread and edit content for grammar, clarity, and consistency with brand voice  

• Conduct research on emerging cybersecurity trends, threats, and industry developments  

• Assist in developing longer-form social content (e.g., LinkedIn Articles)  

• Collaborate with marketing and subject matter experts to shape content narratives 

• Help identity topics for upcoming content pieces as well as assist with managing the company’s corporate content development calendar  

Training Timeline

Phase 1: Onboarding (Weeks 1–3) 

• Introduction to Hypori platform, product lines, and key differentiators  

• Review of Brand Manifesto, voice, and messaging guidelines  

• Overview of target audiences and key industry topics  

• Shadow content planning sessions and marketing meetings 

Phase 2: Hands-On (Weeks 4–12) 

• Begin drafting blog posts and executive social content  

• Contribute to Stern Alerts weekly news series  

• Support editing and proofreading across marketing content  

• Participate in content reviews and feedback sessions 

• Help manage content development calendar  

 Phase 3: Advanced / Ownership (Weeks 12+) 

• Own recurring content streams (e.g., blog series or Stern Alerts)  

• Independently ghostwrite executive content  

• Lead development of a long-form asset (e.g., whitepaper or report)  

• Present content ideas or performance insights to the team 

 Mentorship & Support

• Dedicated mentor from the Marketing team  

• Weekly 1:1 check-ins to review projects, deadlines, and feedback  

• Ongoing guidance on writing, editing, and content strategy  

• Collaboration with cross-functional teams (product, security, leadership) 

 Expected Outcomes

• Ability to produce high-quality, on-brand content across multiple formats  

• Strong understanding of cybersecurity and secure mobility topics  

• Experience in executive ghostwriting and thought leadership content  

• Completion of a portfolio of published content (blogs, social posts, long-form asset) 

• Increased readiness for a content marketing or communications role in a B2B technology environment 

 Preferred Qualifications 

• Experience using Riverside.fm for video recording and editing  

• Familiarity with Webflow for website publishing and updates  

• Working knowledge of common LLM tools such as ChatGPT, Claude, Manus, and Google Gemini  

Available Locations: Austin, Seattle, London, Lisbon, Washington DC, Toronto

About the Department

Emerging Technologies & Incubation (ETI) is where new and bold products are built and released within Cloudflare. Rather than being constrained by the structures which make Cloudflare a massively successful business, we are able to leverage them to deliver entirely new tools and products to our customers. Cloudflare’s edge and network make it possible to solve problems at massive scale and efficiency which would be impossible for almost any other organization.

About the Team

ETI’s Storage Infrastructure team is responsible for the core storage layer that underpins many of ETI's stateful services. Our scope ranges from managing the physical hardware to operating the distributed databases and storage systems built upon it. We run this infrastructure globally across Cloudflare's network, which presents unique and complex engineering puzzles. We navigate efficiently expanding storage capacity, optimizing rebuild operations, and coordinating operations across failure domains to uphold durability. While other service teams focus on product development, our mission is to ensure the underlying storage is reliable, performant, and scalable.

You’ll be joining a highly motivated team that is building the next generation of distributed storage services.

What You’ll Do

In this role, you will help build and operate the next generation of globally distributed storage systems. You will own your code from inception to release, delivering solutions at all layers of the stack. On any given day, you might write a design document for a new provisioning system, model failure domain dependencies across edge locations, benchmark new storage hardware, build standardized observability and runbooks for distributed database clusters, or automate operational toil through purpose-built tooling and intelligent automation. You can expect to interact with a variety of languages and technologies including Rust, Go, Saltstack, and Terraform.

Examples of desirable skills, knowledge, and experience

• Strong programming skills with languages like Rust, Go, or Python
• A solid understanding of distributed systems concepts such as consistency, consensus, data replication, fault tolerance, and partition tolerance
• Experience with distributed databases and storage systems
• Experience with infrastructure configuration tooling and infrastructure as code
• Familiarity with storage fundamentals: block devices, filesystems, SSD characteristics
• Experience building and maintaining high-throughput, low-latency systems
• Understanding of network fundamentals as they relate to distributed storage -- bandwidth constraints, latency tradeoffs, cross-datacenter replication
• Strong written and verbal communication skills and ability to explain technical decisions clearly
• Comfortable operating in fast-paced environments with tight deadlines and evolving priorities

Equity

This role is eligible to participate in Cloudflare’s equity plan.

Benefits

Cloudflare offers a complete package of benefits and programs to support you and your family.  Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun!  The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.

Health & Welfare Benefits

• Medical/Rx Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Benefits
• On-demand mental health support and Employee Assistance Program
• Global Travel Medical Insurance

Financial Benefits

• Short and Long Term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Participation Plan

Time Off

• Flexible paid time off covering vacation and sick leave
• Leave programs, including parental, pregnancy health, medical, and bereavement leave

About the Team

About the Role

What you’ll do

• Partner with our Commercial sales team to help generate meetings and sales pipeline
• Profile accounts to help define appropriate expansion strategies
• Reach out to new trials/users within our current customer base to drive more revenue
• Work with marketing on executing campaigns and events
• Master the art of discovery, and inspire new use cases where Miro can solve our customer’s challenges
• Help shape Miro's AI strategy from the ground up - as a maker, not a user. You'll be an active contributor to how our SDR team builds and applies AI into daily workflows
• Use a variety of methods (email, phone, social media) to engage prospects, users, and decision makers

What you’ll need

• Bachelors or Masters degree from a university
• Excellent verbal and written communication skills
• You are curious: always looking for an opportunity to learn, grow and give/receive feedback
• You are a results-oriented individual who is excited by the prospect of fueling the continued growth and success of Miro by growing our sales pipeline. 
• You have a “can do” attitude and are relentless in pursuing goals through ambiguity and solving problems
• You have a team-centric mindset and demonstrated ability to work well in a collaborative environment
• You have excellent time management skills and ability to juggle multiple priorities 

What's in it for you

We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board.

#LI-SF1

About the Team

The Business Development Representative is a critical component of our go-to-market pipeline strategy and presents an outstanding opportunity to learn fundamental sales skills in preparation for an exciting career in software sales.

We work extremely hard, but also prioritize our fun, collaborative and well-balanced culture. As a rapidly growing company, opportunities for internal growth and career development are plentiful!

About the Role

What you’ll do

• Partner with our LATAM sales team to help generate meetings and sales pipeline
• Profile accounts to help define appropriate expansion strategies
• Reach out to new trials/users within our LATAM customer base to drive more revenue
• Work with marketing on executing campaigns and events
• You will master the art of discovery, and inspire new use cases where Miro can solve our customer’s challenges.
• Be a key component in ensuring we have accurate data in our CRM to drive the strategy for our future growth
• Use a variety of methods (Email, phone, social media) to engage prospects, users and decision makers

What you’ll need

• Bachelors or Masters degree from a university
• Proficient/fluent in Spanish
• Experience in a fast-paced, dynamic environment
• 1+ years of experience in sales, preferably in SaaS
• Excellent verbal and written communication skills
• You have the ability to grow rapport and relationships with potential clients
• You have a great attitude that can maneuver through ambiguity and ability to work and collaborate with a growing team
• You are curious: always looking for an opportunity to learn, grow and give/receive feedback
• You are a results-oriented individual who is excited by the prospect of fueling the continued growth and success of Miro by growing our sales pipeline. 
• You have a “can do” attitude and are relentless in pursuing goals and solving problems

What's in it for you

We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board.

#LI-SF1

CLEAR is building THE secure identity company of the future. Our mission is to make experiences safer and easier—physically and digitally. With more than 38 million Members and a growing network of partners across the world, CLEAR's secure identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or throughout your everyday life, CLEAR unlocks the magic of frictionless experiences.

We are seeking a highly experienced and entrepreneurial Director of Commercial Partnerships & Channel Sales to lead and expand our CLEAR1 partner ecosystem across ISVs, VARs, Marketplaces, and System Integrators. As a senior member of the team reporting directly to the Head of Partnerships & Channel Sales, you will shape our partner go-to-market strategy, drive significant revenue through channel-led motions, and help scale the business.

This role requires a self-starter who thrives in fast-paced environments, can shift seamlessly between high-level strategy and hands-on execution, and brings deep expertise in B2B channel sales and partnership models.

What you'll do:

• Execute against CLEAR1’s channel sales strategy to grow revenue through partners and indirect sales motions.
• Evaluate and structure new partnership opportunities that drive distribution, adoption, and new revenue.
• Own revenue targets for partner-sourced and partner-influenced pipelines.
• Manage day-to-day partner relationships, ensuring partners have the resources, support, and guidance needed to drive successful outcomes.
• Collaborate with Product, Legal, Marketing, and Sales leadership to align channel initiatives with business goals and deliver seamless end-user experiences.
• Develop and launch partner incentive programs, promotions, and performance levers that motivate and accelerate channel results.
• Monitor partner performance, providing insights and recommendations to optimize channel productivity.

How you'll measure success:

• Growth in partner-sourced revenue and channel contribution to overall sales.
• High partner engagement with Sales, measurable through deal collaboration, forecasting accuracy, and co-marketing performance.
• Achievement of targeted pipeline generation and conversion rates within the channel.
• Ability to shape roadmap, commercial strategy, and ecosystem investments based on data-driven insights.

What you're great at:

• 8+ years of applicable experience with a proven track record of driving material B2B revenue through channel and ecosystem-based motions.
• Excellent negotiation skills and ability to manage complex commercial partnerships.
• Executive presence with the ability to influence internal and external stakeholders, including C-level leaders.
• Highly adaptable operator with exceptional context-switching abilities across strategy, deals, operations, and execution.
• Data-driven mindset with experience forecasting channel revenue and ROI.
• Bonus: Experience in identity (IAM), security, authentication, or workforce/healthcare platforms (ATS, HCM/HRIS, EHR).

How You'll be Rewarded:

At CLEAR, we help YOU move forward - because when you’re at your best, we’re at our best. You’ll work with talented team members motivated by our mission of making experiences safer and easier. Our offices are bright and energetic with an open concept and plenty of conference rooms and casual co-working spaces. We also offer catered lunches every day and have fully stocked kitchens. Outside of the office, we invest in your well-being and learning & development with stipends and reimbursement programs. 

We offer holistic total rewards, including comprehensive healthcare plans, family-building benefits (fertility and adoption/surrogacy support), flexible time off, annual wellness stipend, free OneMedical memberships for you and your dependents, a CLEAR Plus membership, and a 401(k) retirement plan with employer match. The on-target compensation range for this role is $240,000 - $340,000, depending on levels of skills and experience. This range includes our base salary and variable compensation potential, subject to the terms of the applicable incentive plan at any given time. 

The base salary range represents the low and high end of CLEAR’s salary range for this position. Salaries will vary depending on various factors which include, but are not limited to location, education, skills, experience and performance. The range listed is just one component of CLEAR’s total compensation package for employees and other rewards may include annual bonuses, commission, Restricted Stock Units

CLEAR provides reasonable accommodation to qualified individuals with disabilities or protected needs. Please let us know if you require a reasonable accommodation to apply for a job or perform your job. Examples of reasonable accommodation include, but are not limited to, time off, extra breaks, making a change to the application process or work procedures, policy exceptions, providing documents in an alternative format, live captioning or using a sign language interpreter, or using specialized equipment.

We are committed to a transparent and secure hiring process. All communications related to this role will come directly from a CLEAR employee through valid CLEAR channels (e.g., a valid @clearme.com email address or verified CLEAR LinkedIn profile). We encourage candidates to remain alert to job scams and to report any suspicious activity.

#LI-Onsite

The mission of our Solution Engineering team at Gong is to serve as trusted partners, advising on complex workflows and guiding customers toward an AI-first approach to their go-to-market strategy, ultimately helping them achieve their desired business outcomes.

As a Lead Solution Engineer on the team, you will be instrumental in creating raving fans among our prospects and customers. Your focus will be on helping them understand how our platform can drive their strategic business initiatives across the organization. 

RESPONSIBILITIES

• Work alongside Sales and Customer Success as the ultimate product expert and account team technical advisor.
• Thoroughly understand all aspects of the Gong platform in order to explain and demo the technology to all types of users.
• Be the trusted advisor to both prospects and customers to ensure they get the correct business outcome and value from our Gong technology, including business value quantification.
• Assist prospects and customers with business assessments (POCs, Pilots).
• Craft content to show customers how to leverage Gong for specific use cases.
• Execute the build and delivery of outcome-based demos and solution architecture diagrams for customers that have highly complex use cases.
• Solution complex business and technical requirements and explain them in simple terms.
• Assist with RFPs and questionnaires in the context of sales cycles.
• Help eliminate bottlenecks by working cross-functionally (Sales, Customer Success, Support, Product Management, Engineering) in order to get deals across the line.
• Partner with and support Marketing on demand gen activities (webinars, conferences, events).
• Contribute reusable assets to the Sales Engineering team and the company at-large.
• Collaborate closely with Product Marketing, Product Management, and Engineering to share voice of the customer feedback in order to influence our product roadmap and GTM strategies.

QUALIFICATIONS 

• 8+ years of customer facing experience in a solution engineering role (pre-sales) or a combination of solution engineering and other relevant work experience.
• Experience with sales technology: CRMs, cloud architecture, or telephony / web conference systems.
• Experience with data flows, AI & ML concepts, analytics, APIs, webhooks, or JSON is a plus.
• Understanding of security and privacy pertaining to SaaS systems.
• Understanding of key sales personas and workflows (including forecasting and prospecting) within a GTM organization.
• Excellent verbal and written communication skills.
• Strong interpersonal and teamwork skills.
• Able to make the complex sound simple!

PERKS & BENEFITS 

• We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
• Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
• Mental Health benefits with covered therapy and coaching.
• 401(k) program to help you invest in your future.
• Education & learning stipend for personal growth and development.
• Flexible vacation time to promote a healthy work-life blend.
• Paid parental leave to support you and your family.
• Company-wide recharge days each quarter.
• Work from home stipend to help you succeed in a remote environment.

The target OTE for these positions is $205,000-$220,000.

Compensation is based on factors unique to each candidate, including, but not limited to, job-related skills, qualification, education, experience, and location. At Gong, we have a location-based compensation structure, which means there may be a different range for candidates in other locations. The total compensation package for this position, in addition to base compensation, may include incentive compensation, bonus, equity, and benefits. Some of our sales compensation programs also offer the potential to achieve above targeted earnings for those who exceed their sales targets. 

We are always looking for outstanding Gongsters! So if this sounds like something that interests you regardless of compensation, please reach out. We may have more roles for you to consider and would love to connect.

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Gong recruiting email communications will always come from the @gong.io domain. Any outreach claiming to be from Gong via other sources should be ignored.

Gong is an equal-opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, military status, genetic information, or any other basis protected by applicable law.

To review Gong's privacy policy, visit https://www.gong.io/gong-io-job-candidates-privacy-notice/ for more details.

How do you want to pay? It’s a question you’ve answered on-screen or in-person thousands of times, but your choices have always been limited. Imagine the flexibility to pay however you want – credit, debit, multiple currencies, frequent flyer miles, loyalty points, or digital payments - all on the same card or digital wallet. Sound impossible? Episode Six makes the seemingly impossible happen every day. 

We’re a global provider of API-based payment processing and wallet management infrastructure. We’re 100% cloud-native, hyper-configurable, and a “Top 10 Place to Work in Fintech.” And we’re changing how people think about payments. 

Today, we’re powering payments for one of the world’s largest banks and airlines and numerous innovative fintechs. E6 is headquartered in Austin with offices in Tokyo, Singapore, Brisbane, and London. We provide technology for clients in 24 countries on four continents. Since 2018 when we launched with HSBC, we have grown more than 10x. 

Interested in redefining what’s possible in payments? Join Episode Six today. 

What we’re hiring for:  

We are a growing fintech organization looking to add a Solutions Architect for our Global Delivery team!

What you’ll be responsible for in this role:  

• Lead technical pre-sales exercises with customers 
• Prepare and deliver technical presentations 
• Lead design of creative solutions from conception to delivery, shaping our clients’ thinking 
• Support sales in answering RFI/RFP/RFQ (technical focus) and other customer proposals 
• Crafting well defined description of operations/statement of works, partitioning solutions, supporting definition of project specifications, requirements and any development needs 
• Working with development teams and project managers to deliver client solutions as per the agreed scope 
• Providing solutions assurance, ensuring our proposals meet our client’s business requirements and align with our technology strategy & standards 
• Articulating and managing technical risks 
• Supporting Episode Six’s goals and objectives such as those related to sales, productivity, profitability and industry penetration 
• Assisting in developing strategies and materials in support of the Episode Six’s overall solution architecture practice, business development and sales effort 
• Contributing to our roadmap, shaping our future solutions 
• Providing subject matter expertise to our clients and colleagues 
• Traveling as required, mostly in UK region 

What experiences and skills are necessary to be successful in this role:  

• 10 years of experience in customer-facing roles, solution architecture & technical design, and payments industry with a strong focus on card payments, including credit, debit, and prepaid products
• Hands-on experience in card processing systems and standards such as ISO 8583, and integration with card networks including Mastercard and Visa
• Excellent communication skills (English) – ability to engage across a broad range of stakeholders at an appropriate level, business or technical 
• Ability to articulate ideas/solutions clearly, visually and written 
• Experience working with APIs 
• Strong technical understanding, capability and willingness to learn and develop skills on a daily basis 
• Very driven and self-motivated, able to work autonomously 
• A team player with a ‘can-do’, entrepreneurial attitude that thrives in an agile, ever-changing world 
• Knowledge of payment concepts and global payments landscape; preference to the local regulatory landscape in the US region 
• Application architecture/domain expertise in Java based applications and cloud/on-premise infrastructure 

What makes a successful E6er?  

• We appreciate the unique backgrounds, skill sets, experiences, and contributions each E6er brings. With a strong culture of respect for all, we foster an inclusive and supportive environment for every E6er to excel and grow. 
• We take immense pride in everything we do, no matter how big or small. We work hard, we work smart, and we sweat the details. We are humble enough to know that we do not know it all. We are excited to come to work every day, knowing we will be learning, improving, innovating, and making an impact. 
• A people first mentality. Professional development from day 1, a 360 focus on your wellbeing, and the ability to work where you need to, we’re here to support you. 

Authorization to work in either the U.S. or Canada is a precondition of employment at E6. We unfortunately are not able to provide employment sponsorship at this time. 

Episode Six is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other legally protected characteristics.

Episode Six is committed to providing reasonable accommodations for qualified individuals with disabilities who may require assistance during the application or interview process. Please reach out to E6’s Talent Acquisition Team at recruiting@episodesix.com if you need any support.

Have you ever had that green-light feeling? When you hit every green light and the day just feels like magic. CLEAR's mission is to create frictionless experiences where every day has that feeling. With more than 30+ million passionate members and hundreds of partners around the world, CLEAR’s identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or right on your phone, CLEAR connects you to the things that make you, you - unlocking easier, more secure, and more seamless experiences - making them all feel like magic.

The Enterprise Account Executive will drive C1’s growth by identifying, structuring, and closing strategic deals with large enterprise organizations. This role will expand CLEAR’s networked identity platform across industries by building high-impact relationships and delivering scalable, revenue-generating deals.

What you'll do:

• Drive enterprise growth by sourcing, developing, and closing strategic partnerships across key industries
• Own the full deal lifecycle from prospecting through negotiation, contracting, and launch
• Build and manage a robust enterprise pipeline, leveraging outbound efforts, industry relationships, and market insights
• Partner cross-functionally with Product, Legal, Security, and Partner Success to align solutions with partner needs and CLEAR capabilities
• Represent CLEAR externally through executive meetings, industry events, and thought leadership to strengthen market presence

How you'll measure success:

• Total contract value (TCV), annual contract value (ACV), and revenue generated from enterprise partnerships
• Pipeline growth, conversion rates, and deal velocity across enterprise opportunities
• Number of new enterprise logos and expansion within existing partners
• Successful launch and activation of enterprise partnerships

What you're great at:

• 8+ years of experience in enterprise business development, partnerships, or B2B sales within SaaS, identity, fintech, or enterprise technology
• Proven track record of sourcing, negotiating, and closing complex, high-value enterprise deals
• Strong executive presence with the ability to influence C-suite stakeholders and build long-term relationships
•  Exceptional negotiation and deal structuring skills, with deep understanding of enterprise contract dynamics
• Strategic thinker who can navigate ambiguity, prioritize opportunities, and execute with urgency

How You'll be Rewarded:

At CLEAR, we help YOU move forward - because when you’re at your best, we’re at our best. You’ll work with talented team members motivated by our mission of making experiences safer and easier. Our offices are bright and energetic with an open concept and plenty of conference rooms and casual co-working spaces. We also offer catered lunches every day and have fully stocked kitchens. Outside of the office, we invest in your well-being and learning & development with stipends and reimbursement programs. 

We offer holistic total rewards, including comprehensive healthcare plans, family-building benefits (fertility and adoption/surrogacy support), flexible time off, annual wellness stipend, free OneMedical memberships for you and your dependents, a CLEAR Plus membership, and a 401(k) retirement plan with employer match. The on-target compensation range for this role is $150,000 - $350,000, depending on levels of skills and experience. This range includes our competitive commission potential, subject to the terms of the applicable commission plan at any given time.

The on target earning range represents the low and high end of CLEAR’s range for this position. OTE will vary depending on various factors which include, but are not limited to location, education, skills, experience and performance. The range listed is just one component of CLEAR’s total compensation package for employees and other rewards may include annual bonuses, commission, Restricted Stock Units

CLEAR provides reasonable accommodation to qualified individuals with disabilities or protected needs. Please let us know if you require a reasonable accommodation to apply for a job or perform your job. Examples of reasonable accommodation include, but are not limited to, time off, extra breaks, making a change to the application process or work procedures, policy exceptions, providing documents in an alternative format, live captioning or using a sign language interpreter, or using specialized equipment.

We are committed to a transparent and secure hiring process. All communications related to this role will come directly from a CLEAR employee through valid CLEAR channels (e.g., a valid @clearme.com email address or verified CLEAR LinkedIn profile). We encourage candidates to remain alert to job scams and to report any suspicious activity.

#LI-Onsite

How do you want to pay? It’s a question you’ve answered on-screen or in-person thousands of times, but your choices have always been limited. Imagine the flexibility to pay however you want – credit, debit, multiple currencies, frequent flyer miles, loyalty points, or digital payments - all on the same card or digital wallet. Sound impossible? Episode Six makes the seemingly impossible happen every day. 

We’re a global provider of API-based payment processing and wallet management infrastructure. We’re 100% cloud-native, hyper-configurable, and a “Top 10 Place to Work in Fintech.” And we’re changing how people think about payments. 

Today, we’re powering payments for one of the world’s largest banks and airlines and numerous innovative fintechs. E6 is headquartered in Austin with offices in Tokyo, Singapore, Brisbane, and London. We provide technology for clients in 24 countries on four continents. Since 2018 when we launched with HSBC, we have grown more than 10x. 

Interested in redefining what’s possible in payments? Join Episode Six today. 

What we’re hiring for:  

We are a growing fintech organization looking to add a Solutions Architect for our Global Delivery team!

What you’ll be responsible for in this role:  

• Lead technical pre-sales exercises with customers 
• Prepare and deliver technical presentations 
• Lead design of creative solutions from conception to delivery, shaping our clients’ thinking 
• Support sales in answering RFI/RFP/RFQ (technical focus) and other customer proposals 
• Crafting well defined description of operations/statement of works, partitioning solutions, supporting definition of project specifications, requirements and any development needs 
• Working with development teams and project managers to deliver client solutions as per the agreed scope 
• Providing solutions assurance, ensuring our proposals meet our client’s business requirements and align with our technology strategy & standards 
• Articulating and managing technical risks 
• Supporting Episode Six’s goals and objectives such as those related to sales, productivity, profitability and industry penetration 
• Assisting in developing strategies and materials in support of the Episode Six’s overall solution architecture practice, business development and sales effort 
• Contributing to our roadmap, shaping our future solutions 
• Providing subject matter expertise to our clients and colleagues 
• Traveling as required, mostly in UK region 

What experiences and skills are necessary to be successful in this role:  

• 10 years of experience in customer-facing roles, solution architecture & technical design, and payments industry with a strong focus on card payments, including credit, debit, and prepaid products
• Hands-on experience in card processing systems and standards such as ISO 8583, and integration with card networks including Mastercard and Visa
• Excellent communication skills (English) – ability to engage across a broad range of stakeholders at an appropriate level, business or technical 
• Ability to articulate ideas/solutions clearly, visually and written 
• Experience working with APIs 
• Strong technical understanding, capability and willingness to learn and develop skills on a daily basis 
• Very driven and self-motivated, able to work autonomously 
• A team player with a ‘can-do’, entrepreneurial attitude that thrives in an agile, ever-changing world 
• Knowledge of payment concepts and global payments landscape; preference to the local regulatory landscape in the US region 
• Application architecture/domain expertise in Java based applications and cloud/on-premise infrastructure 

What makes a successful E6er?  

• We appreciate the unique backgrounds, skill sets, experiences, and contributions each E6er brings. With a strong culture of respect for all, we foster an inclusive and supportive environment for every E6er to excel and grow. 
• We take immense pride in everything we do, no matter how big or small. We work hard, we work smart, and we sweat the details. We are humble enough to know that we do not know it all. We are excited to come to work every day, knowing we will be learning, improving, innovating, and making an impact. 
• A people first mentality. Professional development from day 1, a 360 focus on your wellbeing, and the ability to work where you need to, we’re here to support you. 

Authorization to work in either the U.S. or Canada is a precondition of employment at E6. We unfortunately are not able to provide employment sponsorship at this time. 

Episode Six is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other legally protected characteristics.

Episode Six is committed to providing reasonable accommodations for qualified individuals with disabilities who may require assistance during the application or interview process. Please reach out to E6’s Talent Acquisition Team at recruiting@episodesix.com if you need any support.

How do you want to pay? It’s a question you’ve answered on-screen or in-person thousands of times, but your choices have always been limited. Imagine the flexibility to pay however you want – credit, debit, multiple currencies, frequent flyer miles, loyalty points, or digital payments - all on the same card or digital wallet. Sound impossible? Episode Six makes the seemingly impossible happen every day. 

We’re a global provider of API-based payment processing and wallet management infrastructure. We’re 100% cloud-native, hyper-configurable, and a “Top 10 Place to Work in Fintech.” And we’re changing how people think about payments. 

Today, we’re powering payments for one of the world’s largest banks and airlines and numerous innovative fintechs. E6 is headquartered in Austin with offices in Tokyo, Singapore, Brisbane, and London. We provide technology for clients in 24 countries on four continents. Since 2018 when we launched with HSBC, we have grown more than 10x. 

Interested in redefining what’s possible in payments? Join Episode Six today. 

What we’re hiring for:  

We are a growing fintech organization looking to add a Solutions Architect for our Global Delivery team!

What you’ll be responsible for in this role:  

• Lead technical pre-sales exercises with customers 
• Prepare and deliver technical presentations 
• Lead design of creative solutions from conception to delivery, shaping our clients’ thinking 
• Support sales in answering RFI/RFP/RFQ (technical focus) and other customer proposals 
• Crafting well defined description of operations/statement of works, partitioning solutions, supporting definition of project specifications, requirements and any development needs 
• Working with development teams and project managers to deliver client solutions as per the agreed scope 
• Providing solutions assurance, ensuring our proposals meet our client’s business requirements and align with our technology strategy & standards 
• Articulating and managing technical risks 
• Supporting Episode Six’s goals and objectives such as those related to sales, productivity, profitability and industry penetration 
• Assisting in developing strategies and materials in support of the Episode Six’s overall solution architecture practice, business development and sales effort 
• Contributing to our roadmap, shaping our future solutions 
• Providing subject matter expertise to our clients and colleagues 
• Traveling as required, mostly in UK region 

What experiences and skills are necessary to be successful in this role:  

• 10 years of experience in customer-facing roles, solution architecture & technical design, and payments industry with a strong focus on card payments, including credit, debit, and prepaid products
• Hands-on experience in card processing systems and standards such as ISO 8583, and integration with card networks including Mastercard and Visa
• Excellent communication skills (English) – ability to engage across a broad range of stakeholders at an appropriate level, business or technical 
• Ability to articulate ideas/solutions clearly, visually and written 
• Experience working with APIs 
• Strong technical understanding, capability and willingness to learn and develop skills on a daily basis 
• Very driven and self-motivated, able to work autonomously 
• A team player with a ‘can-do’, entrepreneurial attitude that thrives in an agile, ever-changing world 
• Knowledge of payment concepts and global payments landscape; preference to the local regulatory landscape in the US region 
• Application architecture/domain expertise in Java based applications and cloud/on-premise infrastructure 

What makes a successful E6er?  

• We appreciate the unique backgrounds, skill sets, experiences, and contributions each E6er brings. With a strong culture of respect for all, we foster an inclusive and supportive environment for every E6er to excel and grow. 
• We take immense pride in everything we do, no matter how big or small. We work hard, we work smart, and we sweat the details. We are humble enough to know that we do not know it all. We are excited to come to work every day, knowing we will be learning, improving, innovating, and making an impact. 
• A people first mentality. Professional development from day 1, a 360 focus on your wellbeing, and the ability to work where you need to, we’re here to support you. 

Episode Six is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other legally protected characteristics.

Episode Six is committed to providing reasonable accommodations for qualified individuals with disabilities who may require assistance during the application or interview process. Please reach out to E6’s Talent Acquisition Team at recruiting@episodesix.com if you need any support.

How do you want to pay? It’s a question you’ve answered on-screen or in-person thousands of times, but your choices have always been limited. Imagine the flexibility to pay however you want – credit, debit, multiple currencies, frequent flyer miles, loyalty points, or digital payments - all on the same card or digital wallet. Sound impossible? Episode Six makes the seemingly impossible happen every day. 

We’re a global provider of API-based payment processing and wallet management infrastructure. We’re 100% cloud-native, hyper-configurable, and a “Top 10 Place to Work in Fintech.” And we’re changing how people think about payments. 

Today, we’re powering payments for one of the world’s largest banks and airlines and numerous innovative fintechs. E6 is headquartered in Austin with offices in Tokyo, Singapore, Brisbane, and London. We provide technology for clients in 24 countries on four continents. Since 2018 when we launched with HSBC, we have grown more than 10x. 

Interested in redefining what’s possible in payments? Join Episode Six today. 

What we’re hiring for:  

We are a growing fintech organization looking to add a Solutions Architect for our Global Delivery team! This role will be for our delivery team based in Texas.

What you’ll be responsible for in this role:  

• Lead technical pre-sales exercises with customers 
• Prepare and deliver technical presentations 
• Lead design of creative solutions from conception to delivery, shaping our clients’ thinking 
• Support sales in answering RFI/RFP/RFQ (technical focus) and other customer proposals 
• Crafting well defined description of operations/statement of works, partitioning solutions, supporting definition of project specifications, requirements and any development needs 
• Working with development teams and project managers to deliver client solutions as per the agreed scope 
• Providing solutions assurance, ensuring our proposals meet our client’s business requirements and align with our technology strategy & standards 
• Articulating and managing technical risks 
• Supporting Episode Six’s goals and objectives such as those related to sales, productivity, profitability and industry penetration 
• Assisting in developing strategies and materials in support of the Episode Six’s overall solution architecture practice, business development and sales effort 
• Contributing to our roadmap, shaping our future solutions 
• Providing subject matter expertise to our clients and colleagues 
• Traveling as required, mostly in UK region 

What experiences and skills are necessary to be successful in this role:  

• 10 years of experience in customer-facing roles, solution architecture & technical design, and payments industry with a strong focus on card payments, including credit, debit, and prepaid products
• Hands-on experience in card processing systems and standards such as ISO 8583, and integration with card networks including Mastercard and Visa
• Excellent communication skills (English) – ability to engage across a broad range of stakeholders at an appropriate level, business or technical 
• Ability to articulate ideas/solutions clearly, visually and written 
• Experience working with APIs 
• Strong technical understanding, capability and willingness to learn and develop skills on a daily basis 
• Very driven and self-motivated, able to work autonomously 
• A team player with a ‘can-do’, entrepreneurial attitude that thrives in an agile, ever-changing world 
• Knowledge of payment concepts and global payments landscape; preference to the local regulatory landscape in the US region 
• Application architecture/domain expertise in Java based applications and cloud/on-premise infrastructure 

What makes a successful E6er?  

• We appreciate the unique backgrounds, skill sets, experiences, and contributions each E6er brings. With a strong culture of respect for all, we foster an inclusive and supportive environment for every E6er to excel and grow. 
• We take immense pride in everything we do, no matter how big or small. We work hard, we work smart, and we sweat the details. We are humble enough to know that we do not know it all. We are excited to come to work every day, knowing we will be learning, improving, innovating, and making an impact. 
• A people first mentality. Professional development from day 1, a 360 focus on your wellbeing, and the ability to work where you need to, we’re here to support you. 

Authorization to work in either the U.S. or Canada is a precondition of employment at E6. We unfortunately are not able to provide employment sponsorship at this time. 

Episode Six is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other legally protected characteristics.

Episode Six is committed to providing reasonable accommodations for qualified individuals with disabilities who may require assistance during the application or interview process. Please reach out to E6’s Talent Acquisition Team at recruiting@episodesix.com if you need any support.

How do you want to pay? It’s a question you’ve answered on-screen or in-person thousands of times, but your choices have always been limited. Imagine the flexibility to pay however you want – credit, debit, multiple currencies, frequent flyer miles, loyalty points, or digital payments - all on the same card or digital wallet. Sound impossible? Episode Six makes the seemingly impossible happen every day. 

We’re a global provider of API-based payment processing and wallet management infrastructure. We’re 100% cloud-native, hyper-configurable, and a “Top 10 Place to Work in Fintech.” And we’re changing how people think about payments. 

Today, we’re powering payments for one of the world’s largest banks and airlines and numerous innovative fintechs. E6 is headquartered in Austin with offices in Tokyo, Singapore, Brisbane, and London. We provide technology for clients in 24 countries on four continents. Since 2018 when we launched with HSBC, we have grown more than 10x. 

Interested in redefining what’s possible in payments? Join Episode Six today. 

What we’re hiring for:  

We are a growing fintech organization looking to add a Solutions Architect for our Global Delivery team! This role will be for our delivery team based in Texas.

What you’ll be responsible for in this role:  

• Lead technical pre-sales exercises with customers 
• Prepare and deliver technical presentations 
• Lead design of creative solutions from conception to delivery, shaping our clients’ thinking 
• Support sales in answering RFI/RFP/RFQ (technical focus) and other customer proposals 
• Crafting well defined description of operations/statement of works, partitioning solutions, supporting definition of project specifications, requirements and any development needs 
• Working with development teams and project managers to deliver client solutions as per the agreed scope 
• Providing solutions assurance, ensuring our proposals meet our client’s business requirements and align with our technology strategy & standards 
• Articulating and managing technical risks 
• Supporting Episode Six’s goals and objectives such as those related to sales, productivity, profitability and industry penetration 
• Assisting in developing strategies and materials in support of the Episode Six’s overall solution architecture practice, business development and sales effort 
• Contributing to our roadmap, shaping our future solutions 
• Providing subject matter expertise to our clients and colleagues 
• Traveling as required, mostly in UK region 

What experiences and skills are necessary to be successful in this role:  

• 10 years of experience in customer-facing roles, solution architecture & technical design, and payments industry with a strong focus on card payments, including credit, debit, and prepaid products
• Hands-on experience in card processing systems and standards such as ISO 8583, and integration with card networks including Mastercard and Visa
• Excellent communication skills (English) – ability to engage across a broad range of stakeholders at an appropriate level, business or technical 
• Ability to articulate ideas/solutions clearly, visually and written 
• Experience working with APIs 
• Strong technical understanding, capability and willingness to learn and develop skills on a daily basis 
• Very driven and self-motivated, able to work autonomously 
• A team player with a ‘can-do’, entrepreneurial attitude that thrives in an agile, ever-changing world 
• Knowledge of payment concepts and global payments landscape; preference to the local regulatory landscape in the US region 
• Application architecture/domain expertise in Java based applications and cloud/on-premise infrastructure 

What makes a successful E6er?  

• We appreciate the unique backgrounds, skill sets, experiences, and contributions each E6er brings. With a strong culture of respect for all, we foster an inclusive and supportive environment for every E6er to excel and grow. 
• We take immense pride in everything we do, no matter how big or small. We work hard, we work smart, and we sweat the details. We are humble enough to know that we do not know it all. We are excited to come to work every day, knowing we will be learning, improving, innovating, and making an impact. 
• A people first mentality. Professional development from day 1, a 360 focus on your wellbeing, and the ability to work where you need to, we’re here to support you. 

Authorization to work in either the U.S. or Canada is a precondition of employment at E6. We unfortunately are not able to provide employment sponsorship at this time. 

Episode Six is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other legally protected characteristics.

Episode Six is committed to providing reasonable accommodations for qualified individuals with disabilities who may require assistance during the application or interview process. Please reach out to E6’s Talent Acquisition Team at recruiting@episodesix.com if you need any support.

How do you want to pay? It’s a question you’ve answered on-screen or in-person thousands of times, but your choices have always been limited. Imagine the flexibility to pay however you want – credit, debit, multiple currencies, frequent flyer miles, loyalty points, or digital payments - all on the same card or digital wallet. Sound impossible? Episode Six makes the seemingly impossible happen every day. 

We’re a global provider of API-based payment processing and wallet management infrastructure. We’re 100% cloud-native, hyper-configurable, and a “Top 10 Place to Work in Fintech.” And we’re changing how people think about payments. 

Today, we’re powering payments for one of the world’s largest banks and airlines and numerous innovative fintechs. E6 is headquartered in Austin with offices in Tokyo, Singapore, Brisbane, and London. We provide technology for clients in 24 countries on four continents. Since 2018 when we launched with HSBC, we have grown more than 10x. 

Interested in redefining what’s possible in payments? Join Episode Six today. 

What we’re hiring for:  

We are a growing fintech organization looking to add a Solutions Architect for our Global Delivery team! This role will be for our delivery team based in Austin, Texas. 

What you’ll be responsible for in this role:  

• Lead technical pre-sales exercises with customers 
• Prepare and deliver technical presentations 
• Lead design of creative solutions from conception to delivery, shaping our clients’ thinking 
• Support sales in answering RFI/RFP/RFQ (technical focus) and other customer proposals 
• Crafting well defined description of operations/statement of works, partitioning solutions, supporting definition of project specifications, requirements and any development needs 
• Working with development teams and project managers to deliver client solutions as per the agreed scope 
• Providing solutions assurance, ensuring our proposals meet our client’s business requirements and align with our technology strategy & standards 
• Articulating and managing technical risks 
• Supporting Episode Six’s goals and objectives such as those related to sales, productivity, profitability and industry penetration 
• Assisting in developing strategies and materials in support of the Episode Six’s overall solution architecture practice, business development and sales effort 
• Contributing to our roadmap, shaping our future solutions 
• Providing subject matter expertise to our clients and colleagues 
• Traveling as required, mostly in UK region 

What experiences and skills are necessary to be successful in this role:  

• 10 years of experience in customer-facing roles, solution architecture & technical design, and payments industry with a strong focus on card payments, including credit, debit, and prepaid products
• Hands-on experience in card processing systems and standards such as ISO 8583, and integration with card networks including Mastercard and Visa
• Excellent communication skills (English) – ability to engage across a broad range of stakeholders at an appropriate level, business or technical 
• Ability to articulate ideas/solutions clearly, visually and written 
• Experience working with APIs 
• Strong technical understanding, capability and willingness to learn and develop skills on a daily basis 
• Very driven and self-motivated, able to work autonomously 
• A team player with a ‘can-do’, entrepreneurial attitude that thrives in an agile, ever-changing world 
• Knowledge of payment concepts and global payments landscape; preference to the local regulatory landscape in the US region 
• Application architecture/domain expertise in Java based applications and cloud/on-premise infrastructure 

What makes a successful E6er?  

• We appreciate the unique backgrounds, skill sets, experiences, and contributions each E6er brings. With a strong culture of respect for all, we foster an inclusive and supportive environment for every E6er to excel and grow. 
• We take immense pride in everything we do, no matter how big or small. We work hard, we work smart, and we sweat the details. We are humble enough to know that we do not know it all. We are excited to come to work every day, knowing we will be learning, improving, innovating, and making an impact. 
• A people first mentality. Professional development from day 1, a 360 focus on your wellbeing, and the ability to work where you need to, we’re here to support you. 

Authorization to work in either the U.S. or Canada is a precondition of employment at E6. We unfortunately are not able to provide employment sponsorship at this time. 

Episode Six is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other legally protected characteristics.

Episode Six is committed to providing reasonable accommodations for qualified individuals with disabilities who may require assistance during the application or interview process. Please reach out to E6’s Talent Acquisition Team at recruiting@episodesix.com if you need any support.

How do you want to pay? It’s a question you’ve answered on-screen or in-person thousands of times, but your choices have always been limited. Imagine the flexibility to pay however you want – credit, debit, multiple currencies, frequent flyer miles, loyalty points, or digital payments - all on the same card or digital wallet. Sound impossible? Episode Six makes the seemingly impossible happen every day. 

We’re a global provider of API-based payment processing and wallet management infrastructure. We’re 100% cloud-native, hyper-configurable, and a “Top 10 Place to Work in Fintech.” And we’re changing how people think about payments. 

Today, we’re powering payments for one of the world’s largest banks and airlines and numerous innovative fintechs. E6 is headquartered in Austin with offices in Tokyo, Singapore, Brisbane, and London. We provide technology for clients in 24 countries on four continents. Since 2018 when we launched with HSBC, we have grown more than 10x. 

Interested in redefining what’s possible in payments? Join Episode Six today. 

What we’re hiring for:  

We are a growing fintech organization looking to add a Solutions Architect for our Global Delivery team!

What you’ll be responsible for in this role:  

• Lead technical pre-sales exercises with customers 
• Prepare and deliver technical presentations 
• Lead design of creative solutions from conception to delivery, shaping our clients’ thinking 
• Support sales in answering RFI/RFP/RFQ (technical focus) and other customer proposals 
• Crafting well defined description of operations/statement of works, partitioning solutions, supporting definition of project specifications, requirements and any development needs 
• Working with development teams and project managers to deliver client solutions as per the agreed scope 
• Providing solutions assurance, ensuring our proposals meet our client’s business requirements and align with our technology strategy & standards 
• Articulating and managing technical risks 
• Supporting Episode Six’s goals and objectives such as those related to sales, productivity, profitability and industry penetration 
• Assisting in developing strategies and materials in support of the Episode Six’s overall solution architecture practice, business development and sales effort 
• Contributing to our roadmap, shaping our future solutions 
• Providing subject matter expertise to our clients and colleagues 
• Traveling as required, mostly in UK region 

What experiences and skills are necessary to be successful in this role:  

• 10 years of experience in customer-facing roles, solution architecture & technical design, and payments industry with a strong focus on card payments, including credit, debit, and prepaid products
• Hands-on experience in card processing systems and standards such as ISO 8583, and integration with card networks including Mastercard and Visa
• Excellent communication skills (English) – ability to engage across a broad range of stakeholders at an appropriate level, business or technical 
• Ability to articulate ideas/solutions clearly, visually and written 
• Experience working with APIs 
• Strong technical understanding, capability and willingness to learn and develop skills on a daily basis 
• Very driven and self-motivated, able to work autonomously 
• A team player with a ‘can-do’, entrepreneurial attitude that thrives in an agile, ever-changing world 
• Knowledge of payment concepts and global payments landscape; preference to the local regulatory landscape in the US region 
• Application architecture/domain expertise in Java based applications and cloud/on-premise infrastructure 

What makes a successful E6er?  

• We appreciate the unique backgrounds, skill sets, experiences, and contributions each E6er brings. With a strong culture of respect for all, we foster an inclusive and supportive environment for every E6er to excel and grow. 
• We take immense pride in everything we do, no matter how big or small. We work hard, we work smart, and we sweat the details. We are humble enough to know that we do not know it all. We are excited to come to work every day, knowing we will be learning, improving, innovating, and making an impact. 
• A people first mentality. Professional development from day 1, a 360 focus on your wellbeing, and the ability to work where you need to, we’re here to support you. 

Authorization to work in either the U.S. or Canada is a precondition of employment at E6. We unfortunately are not able to provide employment sponsorship at this time. 

Episode Six is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other legally protected characteristics.

Episode Six is committed to providing reasonable accommodations for qualified individuals with disabilities who may require assistance during the application or interview process. Please reach out to E6’s Talent Acquisition Team at recruiting@episodesix.com if you need any support.

Looking for flexible, supplemental income? Join our On-Call Office Services Specialist (Floating) team in Austin, Texas and gain hands-on experience in administrative support, mail & shipping, and workplace hospitality—apply today and be part of a dynamic office environment!

What you will be doing: 

• Mail & Shipping Support: Process and sort inbound/outbound mail and packages while maintaining accurate chain-of-custody and shipping procedures. 

• Print & Reprographics Assistance: Support copy/print production, scanning, imaging, and binding services while ensuring equipment is stocked and functioning. 

• Office & Facility Support: Maintain organized office spaces, restock supplies, support meeting room setups, and assist with light maintenance tasks. 

• Front Desk & Guest Services: Welcome visitors, manage calls and visitor logs, and provide a professional concierge-style experience for clients and guests. 

• Administrative & Client Support: Provide general administrative assistance while delivering exceptional customer service and building strong professional relationships.

What we need from you:

• Strong communication and customer service skills, with the ability to interact professionally with clients, guests, and team members. 

• Proficiency in MS Office and office technology, including working knowledge of MFD (multi-functional device) equipment. 

• Highly organized and able to multitask, manage time effectively, and handle multiple responsibilities in a fast-paced environment. 

• Ability to work independently and follow shipping/receiving procedures, proactively seeking additional tasks during downtime. 

• High school diploma (or equivalent) required with 6+ months of work experience preferred, maintaining professionalism, strong problem-solving skills, and adherence to company policies.

Enjoy the perks of being:

• Not stuck at one desk
• Exposed to multiple high-profile client sites
• Fast skill development across operations
• Autonomy + trust from day one

Physical Demands:

• Approximately 50% of the time this position requires the below physical demands.
  • Fine and/or gross motor skills, including the ability to grasp, lift and/or carry 25 lbs. individually and 50 lbs. with assistance.
  • Ability to walk bend, kneel, stand, and/or sit for an extended period of time.
  • Manual dexterity required for operating office machinery and use of equipment such as ladders and binding machinery.
  • Specific vision abilities required by this job include close vision, distance vision, ability to adjust focus and ability to match or detect differences between colors, including shades of color and brightness (MFP color calibration and print requests require this ability).

Travel: 

• Travel is an essential part of the Field Services Specialist role, and it is mandatory to have access to a reliable means of transportation.
• Assignments can include traveling from one SPS site to another SPS site after your arrival to your “home” location as required by business need.
• Travel distance will be predominately within the FSS’s assigned region (25 miles radius)

Other Duties:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 

Our Expert Services team is seeking a Delivery Manager to oversee the execution of fixed-length professional services provided in-house. This role is vital to the customer lifecycle, as you will spearhead the implementations of new and existing Braze clients. Working alongside key go-to-market stakeholders including Account Executives, Customer Success Managers, and Technical Architects and more.  You will ensure a seamless transition and superior results. Your mission is to grasp each client's unique business needs and direct program delivery to achieve rapid time-to-value and optimal ROI from their Braze investment.

Key Responsibilities: 

The Delivery Manager role focuses on the end-to-end execution of fixed-length onboarding, implementations, and other professional services to ensure new and existing clients achieve rapid time-to-value and optimal ROI from their Braze investment.

Program Ownership and Management

The Delivery Manager's mission is to spearhead the onboarding and implementation of new and existing Braze clients, ensuring projects are executed on time and meet customer expectations. This includes:

• Project managing a portfolio of customer implementations to successful outcomes, thereby accelerating Time-to-Value and contributing to customer growth and retention.
• Managing program delivery and consistently monitoring and reporting on project progress, while addressing any challenges or roadblocks that may arise.

Stakeholder Collaboration and Alignment

The role is cross-functional and requires working alongside key go-to-market and account stakeholders.The Delivery Manager is considered part of the Implementation Team, often working closely with the Technical Architect. Collaboration is required to align on customer goals and deliverables with:

• Internal teams: Technical Architects (TAs), Customer Success Managers (CSMs), and Account Executives (AEs).
• External parties: Coordinating effectively with the customer's agencies and third parties to drive desired outcomes.

Customer Needs Assessment and Value Realization

The manager must rapidly assess and understand each customer's unique business requirements to tailor the implementation experience effectively. This involves:

• Engaging with customer stakeholders—from senior staff to Braze end users—to understand their business and technical goals.
• Driving customers to realize fast time-to-value by implementing best practices and strategies.
• Helping to drive early adoption, setting key performance indicators (KPIs), and success metrics for ROI.
• Advocating customer business use-cases to product development.

Enhancing Experience and Enabling Users

The Delivery Manager advocates for customer needs and feedback to internal teams to enhance the overall customer experience. Specific enablement and process responsibilities include:

• Training and Workshops: Conducting training sessions and workshops. This means delivering engaging enablement training and collaborating with internal technical resources to empower customers to use Braze's platform and powerful features efficiently. The Delivery Manager group is also included in technical training, such as the Decisioning Studio Technical Enablement.
• Documentation and Transition: Understanding and documenting customer stakeholder roles and hierarchy within a detailed account to ensure successful transitions to the Customer Success Manager team after project completion.
• Process Improvement: Designing and continually improving processes and materials that enhance efficiency and customer experience during implementation.
• Technical Workstreams: When required, taking ownership of some technical workstreams in implementation projects and working directly with the customer's product and engineering stakeholders.

What You’ll Do: 

• Program Ownership and Management: Project manage a portfolio of customer implementations to successful outcomes, accelerating Time-to-Value, growing and retaining customers. Consistently monitor and report on project progress, while proactively addressing any challenges or roadblocks to ensure projects are executed on time and meet customer expectations.
• Customer Enablement: Collaborate with internal technical resources to empower and train customers to use Braze's platform and powerful features as efficiently as possible. This includes participating in technical training, such as the Decisioning Studio Technical Enablement, to remain proficient in advanced platform capabilities.
• Relationship Building: Engage with customer stakeholders to understand their business and technical goals for using Braze, building credible relationships throughout the customer organization, from senior staff to Braze end users. Document customer stakeholder roles and hierarchy within detailed accounts to facilitate a seamless transition to the Customer Success Manager team post-implementation.
• Technical Leadership: When needed, take ownership of some technical workstreams in implementation projects and work directly with customer's product and engineering stakeholders. Act as a bridge between the customer's technical requirements and Braze's internal implementation teams, such as Technical Architects.
• External Coordination: Coordinate effectively with customer's agencies and third parties to drive desired outcomes. Ensure all external partners are aligned with the customer's strategic goals and the Braze implementation timeline.
• Value Realization: Help drive early adoption, setting KPIs and success metrics for ROI. Implement best practices and strategies that lead customers to realize fast time-to-value from their investment.
• Product Advocacy: Advocate customer business use-cases to product development. Serve as a voice for the customer internally to help shape the platform roadmap based on real-world needs.
• Continuous Improvement: Design and continually improve processes and materials that enhance efficiency and customer experience during implementation. Effectively deliver engaging enablement training and workshops, tailoring remote sessions to exceed customer expectations.

Who You Are:

The ideal candidate for the Delivery Manager role should exhibit a strong combination of professional experience, organizational discipline, and interpersonal strengths to ensure successful client outcomes:

• Professional Experience: Requires a minimum of 2-5 years of experience in a customer-facing work environment. This foundation is coupled with proven experience in project management and technology implementation, which is vital for overseeing fixed-length professional services and client implementations. You should also have demonstrated interest or experience in technical concepts such as SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Analytics, or Programming (HTML etc.).
• Organizational Discipline: You must be highly organized and reliable, ensuring project tracking is always up-to-date. This role requires a self-starter with a continuous improvement mindset, dedicated to designing and refining processes and materials that enhance implementation efficiency and customer experience.
• Intellectual Growth: You possess a high level of intellectual curiosity and the ability to constantly learn new platform features, industry trends, and client use-cases to better advocate for them.
• Problem-Solving Skills: You have excellent analytical, problem diagnosis, and creative problem-solving skills, along with the desire and ability to identify and help implement necessary changes.
• Collaboration and Resilience: You can effectively work within a cross-functional team and balance multiple projects simultaneously. You are known for being a good collaborator who can motivate or maintain enthusiasm throughout the implementation engagement, and you have the ability to manage conflicting priorities and thrive in a fast-paced environment.
• Communication: Your strong listening and verbal communication skills enable you to quickly understand customer needs or issues and deliver a clear and concise response via video calls and emails.

Qualifications: 

• Education: Bachelor's degree or equivalent experience in a relevant field.
• Experience: 2-5 years in a similar customer-facing role, preferably in implementations or customer success. This includes proven experience in technology implementation and project management, with a demonstrated interest or background in technical concepts such as APIs, Marketing Automation, Analytics, SaaS, Mobile, or Programming.
• Skills: Strong project management skills with the discipline to be highly organized and keep tracking up-to-date. Excellent communication skills, including strong listening and verbal abilities to deliver clear and concise responses via video calls and emails. A high level of intellectual curiosity and willingness to learn about technical concepts, constantly learning new platform features and use-cases, paired with excellent analytical and creative problem-solving skills.

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $66,000 and $104,000/year, with an expected On Target Earnings (OTE) between $78,000 and $123,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company.

The Team + The Role

Pendo’s Customer Engineering team is the technical backbone of the pre- and post-sales customer motion. The team brings together work that has historically sat across Customer Success, Technical Account Management, and Solutions Engineering into one full-lifecycle technical owner. Customer Engineering helps customers connect technical execution to business outcomes and realize the value of their investment in Pendo.

As a Senior Customer Engineer, you own strategic and complex Enterprise accounts across acquisition, implementation, adoption, expansion, and escalation. You lead technical strategy for complex deployments, resolve ambiguous customer challenges, and partner closely with account teams to drive retention, expansion, and customer value. Your impact extends beyond your own accounts through playbooks, coaching, repeatable fixes, and workflow improvements that raise the capability of the broader Customer Engineering team.

This is a remote role supporting a central region.

What this looks like day-to-day

• New customer acquisition and selling: Partner with Account Directors on pre-sales motions for new customer acquisition, product expansion, and expansion across lines of business. You identify customer pain, craft and deliver tailored demos, and lead technical evaluations through requirements gathering, success criteria, installation guidance, and hands-on workshops.
• Complex implementations and value realization: Lead onboarding for strategic customers, including planning, implementation, integrations, and training. You build customer-specific implementation playbooks, guide complex deployments with executive visibility, and ensure customers realize value during onboarding and over time.
• Adoption, expansion, and growth: Identify opportunities to expand adoption across underutilized features, untapped products, and new lines of business. When adoption stalls, you diagnose root causes, design a path forward, and connect technical work to measurable business outcomes.
• Technical escalation: Serve as an escalation point for complex technical challenges raised by other Customer Engineers. You resolve ambiguous problems with multiple variables and tradeoffs, involving Product or Engineering only when truly needed.
• Team capability building: Build playbooks, document repeatable fixes, coach peers, and improve how Customer Engineering work gets done across the team. You use AI tools to accelerate content creation, surface patterns across accounts, and share practical workflow findings with the broader team.
• Early account impact: Assess account health, risks, stakeholder relationships, and the highest-priority problems to solve within your portfolio. You establish trust with Account Directors and customer stakeholders, then independently lead complex customer interactions that move accounts forward.
• Quarterly business outcomes: Drive measurable improvement in customer health, retention, expansion, and technical resolution across strategic accounts. You contribute reusable frameworks, playbooks, or processes that other Customer Engineers use and become a trusted advisor to Account Directors on account health and technical strategy.

Who You Are

Beyond the qualifications, we hire through a specific lens. These aren't buzzwords; they're the things we'll actually look for in how you talk about your work.

You're a builder, not a maintainer.

You're most energized when there isn't a clear path yet, and you get to define it. You don't wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, great Senior Customer Engineers don't just follow instructions; they operate as strategic advisors, influencing decisions, guiding stakeholders, and elevating how we work.

You're AI-curious - genuinely.

You're not using AI tools occasionally. You're rewiring how you work around them. You're faster, sharper, and more prolific because of it, and you bring that energy to everything — how you approach your work, how you prep, how you communicate, how you think. We want someone who sees AI as a multiplier, not a shortcut.

Must-haves

• 5 to 8 years of experience in a customer-facing technical role such as Sales Engineering, Solutions Engineering, Technical Account Management, Customer Engineering, implementation, professional services, or solutions architecture.
• Deep hands-on experience with web technologies including HTML, CSS, JavaScript, and REST APIs, with the ability to architect and troubleshoot complex front-end implementations.
• Proven experience managing strategic accounts with executive-level stakeholders, competing priorities, and complex technical or business requirements.
• Demonstrated ability to solve ambiguous problems involving multiple variables, constraints, and tradeoffs.
• Experience connecting technical execution to business outcomes such as retention, expansion, ROI, and value realization.
• Hands-on use of AI tools for account research, content creation, or workflow automation, with demonstrated integration into day-to-day work rather than light experimentation.
• Experience mentoring or coaching more junior technical team members.

Nice-to-haves

• Experience with Pendo, digital adoption platforms, product analytics, or in-app experience tooling in an enterprise environment.
• Hands-on experience with mobile app development, including Swift, Android, or React Native.
• Familiarity with data architecture, AI or machine learning concepts, or advanced analytics instrumentation.
• Track record of building reusable frameworks, playbooks, or processes that were adopted by a broader team.

About Pendo

Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve society's experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech.

Pendo Core Values: Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus.

Location: Remote

Compensation: The expected On-Target Earnings (OTE) range for this role is $193,393 - $241,742, with a 70/30 base-to-variable compensation split.

Benefits: Pendo offers highly competitive United States benefits, including employer-heavy coverage with $0 premium options, strong 401(k) match, equity, and flexible time off.

EEOC: We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.

Accessibility: Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.

As a Customer Success Manager in our Retail team you will be part of a team managing some of the world’s biggest and most recognizable brands.

WHAT YOU'LL DO

• Partner with Account Executives to ensure commercial alignment & drive client renewals, retention & net retention targets for your customers
• Be your customers’ main point of contact and trusted advisor at Braze
• Drive feature adoption by building a shared Success Plan with your customers, providing strategic guidance, enablement, and day-to-day advice to help them hit their objectives with Braze
• Drive customer advocacy by building strong customer relationships and creating mutual value for your customers and Braze
• Proactively analyze your customer product usage to identify opportunities and risks to account health  
• Maintain ongoing regular contact with your customers via ad-hoc communications, regular check-ins, events, and Executive Business Reviews.
• Advocate for your customers, soliciting and synthesizing customer product feedback to contribute to product development
• Provide continuing education for customers to maximize product usage, identifying new or unused Braze features that could provide value for your customer and represent an upsell opportunity for Braze.
• In addition to being a dedicated contact for strategy, product training inquiries, and non-technical support, you will coordinate with other Braze teams including Technical Support, Industry Solutions, and Deliverability Services to ensure your customers receive the support they need simply and seamlessly
• Work with Onboarding Managers and other Customer Success Partners to seamlessly transition clients from onboarding to ongoing activity.
• You will likely spend time onsite with customers and may travel [internationally]

Please note this job description cannot possibly cover every duty you may need to undertake, you may be asked by your line manager to handle other reasonable responsibilities commensurate with the role.  

WHO YOU ARE

You are passionate about customer success and find satisfaction in helping your customers achieve great things.  You have a proven track record in customer success and are seeking to progress your career, with one of the industry’s most advanced customer success teams, by working with established, household-name, enterprise customers with over 1,000 employees.

• You are an excellent communicator with exemplary written and verbal communication skills coupled with unparalleled follow up skills. Clients and colleagues have the impression that you listen and understand the strategic problems they are trying to solve
• You’re excited by working with medium and large technology companies who move fast, and want to build new customer experiences quickly
• You’re known for being a “team player.” We just can’t emphasize this enough
• You build great relationships with colleagues and customers
• You have a high level of intellectual curiosity. You see opportunity and growth in learning more about what you do and how it impacts others
• You have experience successfully managing complex accounts or projects with sophisticated clients, multiple stakeholders, and competing priorities
• You have excellent time management skills
• You have domain knowledge of two or more of the following:  SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Marketing Analytics or Programming (HTML etc
• 2-5 years relevant experience in a related area, for example Onboarding, Customer Success, Implementations or Project Management

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $94,620 - $102,000/year, with an expected On Target Earnings (OTE) between $114,275 - $120,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, Braze offers full and part-time employees a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that all Braze employees own a piece of our company.

Who Are We Looking For?

Vestwell is expanding and we’re excited to onboard a Director of Enterprise Relationship Management to our team, supporting our strategic and enterprise partnerships. At a high level, we’re looking for someone who is client-focused, pays attention to detail, has great communication and problem solving skills, can successfully juggle multiple priorities at once, and is a confident self-starter.

What Will You Be Doing?

Vestwell’s Enterprise Relationship Management team plays a key role in supporting Sales in securing new partnerships, driving ongoing partnership revenue growth, and ensuring continued partnership success and retention throughout the partnership lifecycle. You will support new and existing partners from implementation to custom product development and ongoing support. This role requires ownership and accountability for relationship management and program/project management.

Day-to-Day You May Also Be Expected To:

• Own the success of the strategic partnerships in your remit, from both the revenue generation and retention perspectives.
• Follow up with all enterprise partners and national accounts with which Vestwell has a preferred or exclusive provider, referral fee, national account, or similar agreement to confirm that they are satisfying and exceeding all plan and revenue commitments and all other commitments included in their contracts with Vestwell. Make sure Vestwell is prominently featured on their website, new client onboarding workflow, webinars and live events, and marketing collateral.
• Diligently and proactively contact all accounts in contract with Vestwell to identify and implement ways to expand our business relationship and revenue opportunities.
• Cross-functionally collaborate to ensure partners are efficiently and effectively onboarded within Vestwell, enabling revenue recognition as expediently as possible.
• Collaborate with the team to ensure implementation and ongoing partnership  strategies are optimized to enable Vestwell to achieve its Enterprise goals.
• Support the timely and successful delivery of our solutions according to our partners’  needs and objectives.
• Drive program management efforts with enterprise and strategic partners, ensuring  optimal support structure is in place, identifying new revenue opportunities via
  partnership health checks, and managing the planning, organizing and execution of partner specific projects (eg, new features or solutions, customized workflows, etc).
• Coordinate across multiple internal teams to ensure compliance with enterprise partner Service Level Agreements.
• Collaborate cross functionally with sales, operations, product, marketing, legal & compliance, and other teams to drive the team’s projects and initiatives.
• Drive business requirements, scope, and resource alignment for partner specific  initiatives, including project plan, workstreams, and timelines.
• Own successful delivery of partner specific initiatives, ensuring objectives are met, risks  mitigated, and expected outcomes are achieved.

Requirements

The Necessities

• 7+ years experience in client-facing Retirement, Wealth Management, Client Success, roles at a Financial Services SaaS company.
• Self starter requiring minimal direction, with a “get it done” mindset.
• Strong critical thinker, able to prioritize and problem solve effectively.
• Excellent project management and organizational skills.
• Excellent written and verbal communication skills.
• An entrepreneurial spirit that allows you to be nimble and adapt to changing company needs, pivoting into new initiatives with ease.
• Strategic and outside of the box thinker.
• Proven success working with senior management, both internally and externally.
• Strong 401(k) industry experience.

The Extras

• Proficiency in Asana, Excel, Powerpoint, as well as Google Workspace equivalents.
• Ability to identify and implement solutions for process improvement.
• Ability to work independently and manage workload to achieve desired goals.

This role will be based in Vestwell’s New York, Austin, King of Prussia, or Scottsdale office, and will be part of Vestwell's hybrid in-office operation.

The expected base salary range for this position is a minimum of $120K - $135K, plus performance based bonus. This position is eligible to receive new hire equity in the Company. Please note that salary bands are based on NY and other similar metro areas and may differ based on where the role is ultimately hired.

Reports to: Training Manager / Learning & Development Director

Job Summary

We are seeking a dynamic and experienced Training Specialist to design, deliver, and evaluate engaging training programs for employees, clients, or partners. This hybrid role combines remote work flexibility with significant travel (approximately 50%) to conduct in-person training sessions, workshops, onboarding, and support at various locations. The ideal candidate excels at facilitating virtual and on-site sessions, manages all aspects of training logistics, and demonstrates strong proficiency in leveraging software, hardware, and emerging technologies to enhance learning experiences.

Key Responsibilities

• Conduct comprehensive training needs assessments in collaboration with department leaders, subject matter experts, and stakeholders to identify skill gaps and development opportunities.
• Design, develop, and update training materials, curricula, presentations, job aids, e-learning modules, and other resources using tools such as Synthesia AI, Articulate Storyline, Adobe Captivate, or similar platforms.
• Co-deliver high-impact training sessions, including instructor-led workshops, online courses, and hands-on simulations both remotely and in-person at store sites or training facilities.
• Travel up to 50% of the time (domestic, with occasional overnight stays) to facilitate on-site training, provide field support, observe performance, and deliver customized programs.
• Handle full logistics for in-person and online trainings, including scheduling sessions, managing participant registrations, coordinating venues/meeting rooms, arranging travel and accommodations (when applicable), preparing and shipping/distributing training materials, and ensuring timely setup of equipment and technology.
• Manage technological aspects of training delivery, including setup and troubleshooting of hardware (e.g., laptops, projectors, audio/visual systems, interactive whiteboards) and software (e.g., Google Meets, learning platforms); resolve technical issues during sessions to minimize disruptions.
• Stay current with technological advancements in training tools, software, hardware, and instructional technologies; integrate emerging tools (e.g., AI-enhanced learning platforms, advanced LMS features) to improve program effectiveness and engagement.
• Facilitate smooth onboarding and orientation for new hires or new system rollouts, ensuring knowledge transfer and quick productivity ramp-up.
• Evaluate training effectiveness through assessments, feedback surveys, performance metrics, and follow-up observations; recommend improvements and adjustments to programs.
• Maintain accurate records of training activities, attendance, and outcomes in the Learning Management System (LMS) or other tracking tools.
• Collaborate with cross-functional teams to align training initiatives with organizational goals and business needs.

Qualifications & Requirements

• Bachelor's degree in Education, Human Resources, Instructional Design, Business, Communications, Information Technology, or a related field (or equivalent experience).
• 3+ years of experience in training, facilitation, instructional design, or a related role (corporate training, employee development, or client-facing preferred).
• Proven ability to deliver engaging training in both virtual/remote and in-person environments.
• Willingness and ability to travel up to 50% (including overnight stays, occasional weekends if needed); valid driver's license and passport (if international travel applies).
• Strong presentation and facilitation skills with the ability to adapt content for diverse audiences and learning styles.
• Proficiency in Google Suite hands-on experience with e-learning authoring tools, LMS platforms, virtual meeting software, and basic AV/hardware setup and troubleshooting.
• Demonstrated experience coordinating training logistics, including scheduling, venue coordination, material preparation, and technical setup for both in-person and virtual sessions.
• Excellent written and verbal communication skills, with a focus on clarity, engagement, and professionalism.
• Self-motivated, organized, and able to manage time effectively in a remote/hybrid setting with travel and logistical demands.
• Ability to work independently while thriving in team environments.

Preferred Skills & Experience

• Certification in training/development (e.g., ATD Certified Professional in Talent Development, CPTD, or similar) or instructional technology.
• Experience in a specific industry (e.g., technology, healthcare, sales, manufacturing) or with technical/product training involving software/hardware.
• Familiarity with adult learning theories (e.g., ADDIE model, Kirkpatrick evaluation) and emerging tech in L&D (e.g., AI tools, gamification platforms).
• Strong troubleshooting skills for common training tech issues (e.g., connectivity, audio/video, device compatibility).
• Experience with event/logistics coordination tools (e.g. registration platforms) or travel management systems.

Compensation: $55,000 to $65,000 OTE

Benefits

• PTO/Sick & (6) Annual Paid Holidays
• Medical, Dental & Vision Insurance
• 401(k) Matching
• Paid Skills Enhancement Training
• Employee Discount - Service & Parts
• Equipment/Toolbox Relocation Assistance
• Employee Referral Program 

Who Are We Looking For?

Vestwell is expanding and we’re excited to onboard a Enterprise Relationship Manager to our team, supporting our strategic and enterprise partnerships. At a high level, we’re looking for someone who is client-focused, pays attention to detail, has great communication and problem solving skills, can successfully juggle multiple priorities at once, and is a confident self-starter.

What Will You Be Doing?

Vestwell’s Enterprise Relationship Management team plays a key role in supporting Sales in securing new partnerships, driving ongoing partnership revenue growth, and ensuring continued partnership success and retention throughout the partnership lifecycle. You will support new and existing partners from implementation to custom product development and ongoing support. This role requires ownership and accountability for relationship management and program/project management.

Day-to-Day You May Also Be Expected To:

• Own the success of the strategic partnerships in your remit, from both the revenue generation and retention perspectives.
• Follow up with all enterprise partners and national accounts with which Vestwell has a preferred or exclusive provider, referral fee, national account, or similar agreement to confirm that they are satisfying and exceeding all plan and revenue commitments and all other commitments included in their contracts with Vestwell. Make sure Vestwell is prominently featured on their website, new client onboarding workflow, webinars and live events, and marketing collateral.
• Diligently and proactively contact all accounts in contract with Vestwell to identify and implement ways to expand our business relationship and revenue opportunities.
• Cross-functionally collaborate to ensure partners are efficiently and effectively onboarded within Vestwell, enabling revenue recognition as expediently as possible.
• Collaborate with the team to ensure implementation and ongoing partnership  strategies are optimized to enable Vestwell to achieve its Enterprise goals.
• Support the timely and successful delivery of our solutions according to our partners’  needs and objectives.
• Drive program management efforts with enterprise and strategic partners, ensuring  optimal support structure is in place, identifying new revenue opportunities via
  partnership health checks, and managing the planning, organizing and execution of partner specific projects (eg, new features or solutions, customized workflows, etc).
• Coordinate across multiple internal teams to ensure compliance with enterprise partner Service Level Agreements.
• Collaborate cross functionally with sales, operations, product, marketing, legal & compliance, and other teams to drive the team’s projects and initiatives.
• Drive business requirements, scope, and resource alignment for partner specific  initiatives, including project plan, workstreams, and timelines.
• Own successful delivery of partner specific initiatives, ensuring objectives are met, risks  mitigated, and expected outcomes are achieved.

Requirements

The Necessities

• 3-5 years of experience in client-facing Retirement, Wealth Management, Client Success, roles at a Financial Services SaaS company.
• Self starter requiring minimal direction, with a “get it done” mindset.
• Strong critical thinker, able to prioritize and problem solve effectively.
• Excellent project management and organizational skills.
• Excellent written and verbal communication skills.
• An entrepreneurial spirit that allows you to be nimble and adapt to changing company needs, pivoting into new initiatives with ease.
• Strategic and outside of the box thinker.
• Proven success working with senior management, both internally and externally.
• Strong 401(k) industry experience.

The Extras

• Proficiency in Asana, Excel, Powerpoint, as well as Google Workspace equivalents.
• Ability to identify and implement solutions for process improvement.
• Ability to work independently and manage workload to achieve desired goals.

This role will be based in Vestwell’s New York, Austin, King of Prussia, or Scottsdale office, and will be part of Vestwell's hybrid in-office operation.

The expected base salary range for this position is a minimum of $85K - $100K, plus performance based bonus. This position is eligible to receive new hire equity in the Company. Please note that salary bands are based on NY and other similar metro areas and may differ based on where the role is ultimately hired.

Our Internal Data team powers decisions and applications across MongoDB, supporting teams in Go-to-Market (GTM), Product and Technology, Finance, and HR. As MongoDB scales, we are making a significant investment in becoming a truly Data-Driven Enterprise — one built on trusted, governed golden data assets, world-class self-serve capabilities, and AI-ready data infrastructure. This is a rare opportunity to lead a high-visibility, company-defining initiative that will transform how MongoDB teams access, trust, and act on data.

This role can be based in one of our major U.S. offices (New York City, Austin, Palo Alto, or San Francisco) under our hybrid working model, or remotely within the United States.

As Senior Director of Data Product Management, you will own the vision, strategy, and execution of MongoDB's internal data product portfolio, with an initial focus on Go-to-Market (GTM) functions including Sales, Marketing, and Customer Success. You will lead and grow a team of four Product Managers, partnering deeply with Data Pipeline, Platform Engineering, Data Architecture, and Data Governance teams to deliver the data products MongoDB teams rely on every day. These products span data pipelines, canonical datasets, dashboards, APIs, ML models, and self-serve frameworks that power analytics, AI, and business decision-making at scale.

This role is ideal for a seasoned data product leader who brings both strategic vision and operational depth — someone who can engage credibly with C-suite stakeholders, inspire a high-performing team, and drive a complex, multi-workstream enterprise initiative from vision to measurable impact.

Responsibilities

• Own and communicate a compelling, multi-year product vision and strategy for MongoDB's internal data products, anchored in the goal of building a Data-Driven Enterprise with trusted golden data and strong self-serve capabilities
• Serve as a thought partner and key point of contact for C-suite and executive stakeholders, translating enterprise data strategy into a clear, prioritized product roadmap
• Lead, mentor, and grow a team of Product Managers, fostering a high-performance culture of ownership, curiosity, and impact
• Champion the development of canonical, single-source-of-truth golden data assets that serve as the single source of truth for Customer, Product, People and Finance data, breaking down siloes and cultivating a common language across metrics business-wide
• Drive the build-out of self-serve data capabilities that empower business users to access, explore, and act on trusted data with minimal friction
• Partner with leadership across the company to identify and prioritize the highest-value opportunities where data products can improve decision-making, automate workflows, and accelerate growth
• Work across Data Engineering, Architecture, Platform, and Governance teams within IT as well as our key partners in Analytics & Data Science to ensure data products are scalable, reliable, and aligned with enterprise data standards
• Define and own success metrics for the data product portfolio, using data to demonstrate business impact and continuously raise the bar
• Establish and evolve product development practices across the team, including roadmap planning, backlog management, agile delivery, and cross-functional coordination
• Drive organization-wide adoption of data products through effective storytelling, clear documentation, enablement programs, and change management

Requirements

• 10+ years of product management experience, with at least 3–5 years in a senior leadership role managing product managers and delivering data products or data platforms at scale
• Demonstrated experience leading large, strategic, enterprise-wide data democratization initiatives with executive visibility and cross-functional complexity
• Deep understanding of modern data ecosystems, including data pipelines, lakehouse and medallion architectures, analytics platforms, and data governance frameworks
• Exceptional communication and executive presence, with the ability to translate complex technical strategies into compelling narratives for C-suite audiences
• Proven ability to define and execute a vision for trusted, governed data assets and scalable self-serve data capabilities
• Experience building and scaling self-serve analytics and data enablement programs
• Experience partnering with and influencing partner organizations across the company at the leadership level
• Strong people leadership skills, with a track record of developing and retaining high-performing product talent
• Ability to operate effectively in fast-paced, ambiguous environments, balancing long-term strategic thinking with near-term execution

Nice to Have

• Background in analytics, data science, or data engineering
• Familiarity with metadata management, data discoverability, or data catalog tooling
• Exposure to AI/ML product development in the context of enterprise data platforms

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Req ID: 1273386452

Senior Platform Engineer (Storage)   

Sony Interactive Entertainment 

At PlayStation, we're leading the revolution in cloud gaming as we push the boundaries of what's possible! Would you like to use your skills, time, and passion for meaningful projects that are building the future? We're looking for a Platform Engineer with proven experience in modern software delivery who loves crafting efficient, flexible and low friction systems to manage workloads at a global scale. If that sounds like something you would love to do, we want to hear from you! Come help us deliver a unique gaming experience to millions of players!

Responsibilities

• Managing, deploying and maintaining large scale distributed Ceph storage solutions

• Ensure high availability and performant storage by providing troubleshooting and debugging support, conducting performance tuning and continuously improving data integrity and reliability

• Evolve processes and best practices to maximize performance and cost efficiency  

• Staying up to date with Ceph/Storage current developments and experimental features. Share findings and consult architecture changes with the team

• Analyze storage trends and participate in capacity planning

Requirements

• Experience managing and administrating Ceph Storage, object and block

• 5+ years of experience with Linux systems tooling and troubleshooting in networking, configuration and deployment

• First hand experience with industry standard storage protocols

• Strong Kubernetes skills

• Proven ability to mentor Junior Members of the team

• Bachelor’s or Master’s degree in Computer Science or a related field, or equivalent practical experience.

Skills & Knowledge

• Ceph & Rook expertise managing storage clusters with a deep understanding of the architectural and operational workings

• Experience in designing and implementing large scale globally distributed storage systems

• Scripting and Automation experience in Bash, Python or Go

• Ability to support engineers with solving problems in integrating their systems with core Kubernetes components is preferred

• Experience with Infrastructure as Code and deployment tooling (Terraform, Ansible)

Additional Attributes

• Strong communication and customer service skills

• Experience with Kubernetes development including operators and controllers is a plus

• Experience with collaboration in a distributed team across multiple timezones

• High energy, driven to positively impact the business with customer-first thinking

• Must be self starter who understands that ownership means distributing the knowledge of your work so that everyone benefits

• Being a Contributor to Open Source Software is a plus

Do work that matters.  

At AlertMedia, everything we do supports our mission: To save lives and minimize loss by identifying active threats globally and facilitating timely communications when an emergency threatens personal safety and business continuity.    

Our core values drive us in our important mission of keeping people safe & informed: 

• We’re humans not robots
• Customers always come first
• We work better together
• Simplicity is our strength
• Our reputation is priceless, Hard work pays off     

Our Strategic Customer Success Manager takes ownership of AlertMedia’s most complex and high-value customer relationships. They focus on a smaller number of strategic accounts, but with significantly higher ARR, providing the highest level of partnership. Working closely with our Executive and Senior Leadership Team, Implementation Team, Customer Support, Marketing, Product, and Sales Teams, they are responsible for executing strategic guidance, driving adoption, conducting effective Business Reviews, supporting customer health, retention, and growth. The Strategic CSM approaches each relationship with a “partnership” mentality and employs a consultative and tailored approach to ensure each customer successfully meets their goals.  
   
Who you are:     

You are an accomplished Strategic Customer Success Manager with proven success supporting the largest global customers, managing complex books of business upwards of $6M+ in annual revenue. You think strategically about driving adoption, retention, and expansion across high-value accounts. You are a thought leader and enjoy partnering with colleagues to develop innovative, scalable strategies. You take a proactive, thoughtful 1:1 approach to Customer Success and value a true “we’re all in this together” mentality.  

What you get to do every day:      

• Own and execute short term and long-term success strategies for Strategic accounts, including stakeholder mapping, success planning, and long-term value realization  
• Act as the voice of the customer internally, influencing roadmap discussions, go-to-market strategy, and readiness initiatives  
• Lead internal, cross-functional account discussions and execution, coordinating Implementation, Support, Product, Sales, and Executive Sponsors while maintaining accountability for customer outcomes.  
• Build strong relationships with our customers in the Strategic Segment  
• Evaluate risk management for each customer and proactively strive for value propositions and utilize best practices to drive retention    
• Manage a series of personal touchpoints and to drive ongoing customer experiences    
• Conduct effective business reviews to highlight the customer’s realized value and communicate recommendations and new features    
• Regularly communicate with Senior and Executive Leadership internally and leverage them as partners to maintain the partnership growing and moving forward   
• Consult with customers to determine the best data automation option for their needs and be able to support configurations for matrixed organizations      
• Respond to all customer inquiries in a thoughtful and timely manner     
• Effectively track all customer communication in Gainsight   

What you bring to the role:      

• 5+ years’ experience as a Customer Success Manager     
• 3+ years’ experience supporting Enterprise customers in a CSM role of $1M + ARR  
• Proven ability to operate as a trusted advisor to senior leaders, navigating ambiguity and influencing outcomes without direct authority    
• Desire to work with demanding, multi-national customers    
• Established CSM who is self-motivated and customer-focused    
• Gainsight & Salesforce required 
• Outstanding verbal and written communication skills    
• Strong listening skills with the ability to work with a variety of customer profiles        
• Strong executive presence with proven ability to influence decision-making at all levels.   
• Proven ability to work with all members of our team (sales, software development, and product management)       
• This is an in office, hybrid position (2-3 days a week) in our downtown Austin, Texas headquarters   
• This position is not eligible for visa sponsorship. Candidates must have existing authorization to work in the U.S. without the need for sponsorship now or in the future

Why you’ll love working at AlertMedia:   

At AlertMedia, you won’t just build your career — you’ll be part of something meaningful, surrounded by people who genuinely care about the work and each other. 

• Competitive base salary + Company-wide bonus program  
• Generous and flexible time off and parental leave policies  
• Health benefits - Medical, Dental, Vision and Life Insurance are 100% paid for employees!  
• 401K with generous company match  
• Amazing rewards and incentives – we love celebrating each other!  
• Commitment to community service with opportunities to give back   
• A Best Places to Work company 10 years in a row and numerous other awards  
• Access to new downtown office with 360 views of Austin, high-tech building gym and nearby running trails  
• Ongoing career development opportunities through our Learning & Development team   
• You'll do meaningful work—while growing your career in a fast-moving, global company with an award-winning culture 

About AlertMedia:   

AlertMedia, backed by Vista Equity Partners, helps organizations protect their people and businesses through all phases of an emergency. Our award-winning threat intelligence, emergency communication, and travel risk management solutions help companies of all sizes identify, respond to, and recover from critical events faster and more confidently. AlertMedia supports essential communication for thousands of leading businesses—including JetBlue, Coca-Cola Bottling, and Walmart—in more than 150 countries.   

We are an equal opportunity employer focused on creating a collaborative and exciting place for all to work. Ensuring a diverse, inclusive, and equitable workplace for all people is key to our success and core to our values. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.     

This is an amazing opportunity to be part of our wave of momentum and take our company, and your career, to the next growth stage. We'd love to get to know you better and share how we serve our amazing customers. For more information, please visit www.alertmedia.com     

By applying for the role, you agree that Alert Media will use your Personal Information in connection with the recruitment process and in accordance with our Privacy Policy – https://www.alertmedia.com/legal/privacy-policy/