About the team 

The Partner Management team’s mission is to guide our content partners to imagine, develop, and publish best in class video apps and experiences. As the primary point of contact for platform, product, and technical topics, we partner closely with content publishers/streaming services, third-party developers, and cross-functional teams within Roku, including Content Distribution, Partner Growth, Partner Initiatives, Payments, Advertising, Product, and Engineering. In addition to facilitating onboarding and managing app launches across the world, we help partners build intuitive experiences that delight customers while ensuring compliance to Roku’s platform and business requirements. 

About the Role

The Partner Engagement Associate will act as a key liaison between content partners and Roku. This role requires strong communication, project management, and organizational skills, as well as a solid understanding of product development, technical troubleshooting, and a proactive approach to process improvement.

You will work closely with content partners to optimize app integration and operational efficiency on Roku’s platform, focusing on technical onboarding, troubleshooting, and performance optimization. Internally, you’ll create and maintain knowledge base articles and other resources, while managing cross-functional projects to ensure smooth execution and clear communication with stakeholders. Your ability to navigate internal processes and provide actionable updates will be key to driving success.

This position is based in Austin, TX and will be in office Monday - Thursday with the option to work from home on Friday.

What you'll be doing

• Assist with post-deal relationships and manage day-to-day technical operations for a portfolio of streaming platform partners and vendors (primarily supporting LATAM/EMEA regions).
• Collaborate with external partners, including teams in Product, Engineering, Commerce, and Release Management, as well as internal teams such as Content Distribution, Partner Engineering, Developer Relations, Product, and Partner Growth + Marketing to drive technical engagements, manage partner app onboarding, and support the integration of new platform initiatives and features.
• Create and maintain knowledge base articles and other key materials for the team’s use.
• Guide internal team projects to completion with moderate oversight, keeping stakeholders informed and identifying opportunities for process improvements along the way.
• Develop technical expertise in Roku products and features to address partner inquiries, and collaborate with internal product and technology experts to resolve complex technical challenges and blocking issues.
• Participate in trouble-shooting and investigate root causes for technical quality issues along with engineers and product managers, recommending corrective and preventive actions
• Serve as the on-call escalation point of contact for any tentpole events hosted by Tier 1 partners in the region, with the responsibility of assessing, triaging, and prioritizing incidents quickly to determine severity, impact, while coordinating required cross-functional responses
• Foster a collaborative team environment while delivering an exceptional partner experience, acting as a Roku champion in the market.

We're excited if you have 

• Must be fluent in Spanish (Portuguese a plus))
• Bachelor’s degree in Engineering, Business, or a related field is required.
• At least 1 year of experience managing projects, including tasks such as timeline creation, stakeholder engagement, meeting facilitation, and tracking progress/status.
• Familiarity with the software development lifecycle, APIs, and the distinction between front-end and back-end development. Experience with video delivery solutions, payment systems, DRM, and digital ad insertion is a plus.
• Hands-on experience with tools such as JIRA (DevOps), Airtable (Project Management), and Zendesk (Ticketing Solutions) is preferred.
• Clear, concise written and verbal communication, with the ability to tailor messages to different audiences and provide relevant context.

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About the team   

Roku is well-positioned to help shape the future of television – including TV advertising – around the world, continued success relies on investing in our content partners. Roku’s Partner Growth team is responsible for managing content partner relationships, setting a growth strategy, and scaling top partners on the platform.

About the role

Roku is seeking a Senior Director of Partner Management (Technical Engagement) to lead the company’s most critical technical relationships with streaming partners and developers. This role is responsible for ensuring partners can successfully build, certify, publish, and scale high-quality app experiences on Roku.   

This leader will own Roku’s partner technical engagement strategy and manage high-performing teams responsible for Partner Engagement, Partner Technical Management, and SDK developer relations.  

In addition, this role will be a key executive responsible for collaborating with Roku Engineering, Roku Payments, and Roku Product to represent partner technical and business interests.  The position requires executive-level technical credibility, strong product instincts, and the ability to engage at executive levels both internally and externally.   

For California Only - The estimated annual salary for this position is between $348,600 and $414,800 annually.

Compensation packages are based on factors unique to each candidate, including but not limited to skill set, certifications, and specific geographical location.
This role is eligible for health insurance, equity awards, life insurance, disability benefits, parental leave, wellness benefits, and paid time off.

The role is based in San Jose and reports to Roku’s SVP, Streaming Services Partnerships. 

What you’ll be doing

Partner Engagement & Strategy 

• Serve as the executive technical point of contact for Roku’s most strategic streaming partners, including major media companies and global streamers. 
• Define and lead Roku’s partner engagement model, from roadmap planning to onboarding to certification to ongoing optimization and innovation. 
• Balance Roku and partner needs and create clear technical and product requirements, influencing Roku and partners on roadmap and priorities. 

Partner Technical Management 

• Lead and scale the Partner Technical Management organization responsible for deep technical support, escalations, and complex partner app integrations.
• Set strong standards for technical excellence, high quality of work, affective mentoring, high job satisfaction, and career growth across the Partner Technical Management team.
• Act as a trusted advisor and collaborator with both partner technical teams and Roku Engineering to help ensure consumers have the best app and content experiences on Roku. 

SDK Developer Relations & Ecosystem Growth 

• Lead Roku’s SDK developer relations team, ensuring Roku’s SDKs, APIs, and tools are intuitive, well-documented, and aligned with developer needs.
• Partner with product and engineering teams to shape SDK technical roadmap.
• Manage Roku’s developer documentation and developer portal, working to employ automation, AI, and advanced tools to create better developer experiences
• Represent Roku externally at industry events, developer summits, and technical forums.
• Champion the voice of developers internally, driving product, SDK, and process improvements that increase developer adoption and satisfaction. 

We’re excited if you have 

Required Qualifications

• 15+ years of experience in partner technical management, engineering, platform product management, developer relations, or technical program management, with at least 8+ years managing teams and senior leaders.
• Strong technical background with experience in software platforms, SDKs, APIs, distributed systems, or consumer devices.
• Proven experience leading externally facing technical teams that work with large enterprise partners.
• Demonstrated ability to engage credibly with VP- and C-level partner engineering and product leaders.
• Experience managing or interacting with developer platforms, app ecosystems, certification processes, or publishing workflows.
• Bachelor’s degree qualification in a technical field (e.g., Engineering, Computer Science, mathematics, etc.) or related discipline.
• Excellent communication skills, with the ability to translate complex technical topics for executive and non-technical audiences. 

Preferred Qualifications 

• Experience working with streaming video platforms, smart TV ecosystems, or media technology.
• Background at companies with strong partner ecosystems (e.g., Netflix, Google, Amazon, Apple, Meta, gaming platforms, or OS-level platforms).
• Familiarity with TV app development, performance optimization, DRM, playback, analytics, payments, or ad tech.
• Experience scaling global partner programs and teams. 

What Makes This Role Unique 

• High-impact, internally and externally visible leadership role at the center of technology and streaming entertainment
• Direct influence over how the world’s leading streaming services build on Roku.
• Opportunity to shape the future of TV streaming on a global scale. 

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