About the Team

About the Role

What you’ll do

• Partner with our Commercial sales team to help generate meetings and sales pipeline
• Profile accounts to help define appropriate expansion strategies
• Reach out to new trials/users within our current customer base to drive more revenue
• Work with marketing on executing campaigns and events
• Master the art of discovery, and inspire new use cases where Miro can solve our customer’s challenges
• Help shape Miro's AI strategy from the ground up - as a maker, not a user. You'll be an active contributor to how our SDR team builds and applies AI into daily workflows
• Use a variety of methods (email, phone, social media) to engage prospects, users, and decision makers

What you’ll need

• Bachelors or Masters degree from a university
• Excellent verbal and written communication skills
• You are curious: always looking for an opportunity to learn, grow and give/receive feedback
• You are a results-oriented individual who is excited by the prospect of fueling the continued growth and success of Miro by growing our sales pipeline. 
• You have a “can do” attitude and are relentless in pursuing goals through ambiguity and solving problems
• You have a team-centric mindset and demonstrated ability to work well in a collaborative environment
• You have excellent time management skills and ability to juggle multiple priorities 

What's in it for you

We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board.

#LI-SF1

About the Team

The Business Development Representative is a critical component of our go-to-market pipeline strategy and presents an outstanding opportunity to learn fundamental sales skills in preparation for an exciting career in software sales.

We work extremely hard, but also prioritize our fun, collaborative and well-balanced culture. As a rapidly growing company, opportunities for internal growth and career development are plentiful!

About the Role

What you’ll do

• Partner with our LATAM sales team to help generate meetings and sales pipeline
• Profile accounts to help define appropriate expansion strategies
• Reach out to new trials/users within our LATAM customer base to drive more revenue
• Work with marketing on executing campaigns and events
• You will master the art of discovery, and inspire new use cases where Miro can solve our customer’s challenges.
• Be a key component in ensuring we have accurate data in our CRM to drive the strategy for our future growth
• Use a variety of methods (Email, phone, social media) to engage prospects, users and decision makers

What you’ll need

• Bachelors or Masters degree from a university
• Proficient/fluent in Spanish
• Experience in a fast-paced, dynamic environment
• 1+ years of experience in sales, preferably in SaaS
• Excellent verbal and written communication skills
• You have the ability to grow rapport and relationships with potential clients
• You have a great attitude that can maneuver through ambiguity and ability to work and collaborate with a growing team
• You are curious: always looking for an opportunity to learn, grow and give/receive feedback
• You are a results-oriented individual who is excited by the prospect of fueling the continued growth and success of Miro by growing our sales pipeline. 
• You have a “can do” attitude and are relentless in pursuing goals and solving problems

What's in it for you

We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board.

#LI-SF1

About the Team

About the Role

What you’ll do

• GTM Systems & Technology. The full stack behind Sales & Success, Marketing Operations, and Revenue Architecture—Salesforce, Marketo, data pipelines, and the AI-powered GTM copilot we are building in-house
• Company OS & Technology. The internal operating system that connects every Mironeer to the tools, agents, and knowledge they need — including our Claude-based agent platform, identity systems, and enterprise tooling (Workday, Slack, etc.)
• AI enablement. You own the tooling decisions that determine whether Miro ships AI internally at startup speed or enterprise speed. We want startup speed
• Team. A combined organization of 45 engineers, product managers, and program managers across both pillars — structured as forward-deployed squads embedded in GTM and corporate functions

What you’ll need

• Technical depth and product sense — you can go deep on architecture decisions and come back up to frame them as product strategy
• A builder who inspires. You have shipped systems that teams talk about years later. You can paint a picture of what "great" looks like and pull people toward it
• Experience running a forward-deployed or embedded engineering model — you know how to place engineers inside business functions, maintain engineering quality without central gravity, and rotate teams across domains without losing context
• Change leadership at scale. You have led organizations through significant transformation — new tooling, new processes, new ways of working — and you brought people with you
• Experience leading 40–50+ people across engineering, product, and program management
• A bias toward action. We are moving fast and need someone who makes decisions with 70% of the information and iterates
• Deep conviction that AI changes everything about how internal systems should be designed and operated

What's in it for you

We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board.

#LI-BC3

About the Team

At Miro, design is intrinsic in everything we do. As a business we are on a mission to redefine how great work is done, and as a design team we aim to make that as easy and delightful as possible. We operate in a fast-paced environment and get to have a direct impact on the millions of users who rely on Miro to collaborate and create the next big thing.

As a part of our Product Design team, you will contribute to our design process, culture, and experience principles and set new standards for design quality.

Learn more about our design team and culture: https://miro.design

About the Role

Miro is looking for a Sr Product Designer to lead the design vision for our Engage product - Miro’s newest product, as well as our suite of facilitation tools that help teams run workshops, energise meetings, and make decisions together. Think Sticky Notes, Flip Cards, Spinner Wheel and beyond.

The successful candidate will have an exceptional eye for detail, and will be able to showcase best-in-class UI design in their portfolio. They'll be an AI-native designer - someone who doesn't just see AI as a feature, but as a fundamental shift in the product development process and ultimately, a massive opportunity.

This isn't just about refining a feature; it's about defining the future of how millions of people collaborate and work effectively together.

What you’ll do

• Define the North Star for Miro Engage. Articulate a product vision that challenges category norms and positions Miro ahead of where the market is going – not just where it is today
• Lead AI-first innovation. Explore how generative AI can fundamentally close the gap between early concept and working product – and bring the rest of the team with you on that journey
• Take an entrepreneurial approach to execution. Navigate ambiguity, build lean experiments, and treat Engage like your own product within Miro. You move fast and make considered bets
• Bring mastery of the design tool landscape. Create a best-in-class facilitation experience that rivals any competitor while maintaining Miro's signature ease of use, and considering how Engage fits across our wider suite of formats
• Drive cross-functional strategy. Partner with Product and Engineering to solve complex challenges around AI quality, feature discoverability, and the seamless transition between Miro's infinite canvas and format focus modes
• Raise the bar for design craft. Set the standard for design quality at Miro, mentoring other designers and contributing to the evolution of our design systems and internal tooling

What you’ll need

• 7+ years of product design experience, ideally in B2B SaaS or AI-focused roles
• A strong portfolio demonstrating both user impact and business outcomes – clear thinking, not just visual polish
• Exceptionally strong UI and interaction skills
• A demonstrated understanding of AI and AI-native design, with examples of how you've applied it in practice
• Experience working closely with Product Management and Engineering to ship complex, user-centred products
• Deep understanding of UX practices, information architecture, and user-centred design methodologies
• Strong written and verbal communication skills, with the ability to articulate the value of design across diverse teams

What's in it for you

We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board.

About the Team

The Corporate Sales Team is pivotal to Miro’s go-to-market strategy, focusing on driving growth by acquiring new customers as well as by growing existing customer base. As a Commercial Account Executive on this team, you will join a dynamic, high-performing group that thrives on innovation and collaboration while championing Miro’s mission to empower teams to create the next big thing. Our team balances ambitious goals with a supportive and fun culture, where success is celebrated, and personal growth is encouraged.

About the Role

What you’ll do

• Prospect and Engage: Develop and execute a territory strategy to identify and prioritize high-potential prospects, leveraging tools like Salesforce, Outreach, and Gong
• Pipeline Generation: Build and maintain a robust pipeline of opportunities with support from the Sales Development team, while also driving your own prospecting efforts
• Value Selling: Understand customer pain points, articulate Miro’s value proposition, and tailor presentations to address specific use cases
• Stakeholder Management: Build trust and credibility with key decision-makers, including C-Level and VP-Level executives, guiding them through the buying journey
• Sales Excellence: Drive high-velocity and strategic sales cycles, ensuring consistent achievement of revenue targets and quotas
• Collaboration: Work cross-functionally with Marketing, Sales Engineering, and Customer Success teams to deliver exceptional customer experiences
• Market Intelligence: Stay informed about industry trends, competitor offerings, and advancements in SaaS to position Miro as the solution of choice

What you’ll need

• Experience: 2+ years of Account Executive experience in a SaaS or technology sales environment, with a proven track record of meeting or exceeding new business quotas.
• Skills: Proficiency in value-based selling techniques and methodologies such as MEDDPICC; strong presentation and storytelling abilities.
• Tools: Familiarity with Salesforce, Outreach (or similar), and Gong (or similar) to manage and analyze sales activities effectively.
• Mindset: A passion for prospecting, an entrepreneurial spirit, and resilience in navigating complex sales cycles.
• Collaboration: Work closely with cross-functional partners (SDR, Renewals, Customer Success) to ensure optimized and effective customer experience

What's in it for you

We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board.

#LI-SF1

About the Team

At Miro, design is intrinsic in everything we do. As a business we are on a mission to redefine how great work is done, and as a design team we aim to make that as easy and delightful as possible.

We operate in a fast-paced environment and get to have a direct impact on the millions of users who rely on Miro to collaborate and create the next big thing. As a part of our Product Design team, you will contribute to our design process, culture, and experience principles and set new standards for design quality. 

Learn more about the colorful design team and our culture: https://miro.design/

About the Role

Miro is looking for a visionary Staff Product Designer to lead the charge for our Prototypes product. This isn’t just about refining a feature; it’s about defining the future of how millions of people bring their ideas to life.

As a key leader within the Canvas Modes stream, you will lead the long-term design strategy for Prototyping at Miro. We are looking for an AI Native designer - someone who doesn’t just see AI as a feature but as a fundamental shift in the product development process and ultimately, a massive opportunity.

You will be tasked with shaping not just where Miro’s Prototype offering should be, but where it is going - ensuring we aren't just keeping pace with the market, but setting it.

What you’ll do

• Define and drive the North Star for Miro Prototyping. You’ll articulate a vision that disrupts the norms and looks where the market is going.
• Be a tireless innovator in the AI space. You will explore how generative AI can collapse the gap between a rough sketch and full functioning app.
• Approach the product with an entrepreneurial spirit and sense of ownership. You’ll navigate ambiguity, build lean experiments, and treat the Prototyping mode as your own startup within Miro.
• Leverage your deep understanding of the design tool landscape to create a best-in-class experience that rivals any competitor while maintaining Miro’s ease of use and considering our other suite of formats.
• Partner with Product and Engineering to solve complex technical challenges around AI quality, discoverability, and the seamless transition between the ‘infinite canvas’ and ‘Prototypes Focus Mode’.
• Set the bar for design excellence at Miro, mentoring other designers and contributing to the evolution of our design systems and internal tooling.

What you’ll need

• 10+ years of product design experience, ideally in B2B SaaS or AI-focused roles.
• At least 2-3 years operating at a Staff / Principal level, with proven ownership of complex initiatives.
• A strong portfolio showcasing your ability to create clear, user-focused products and strategies. Demonstrating both the impact on user experience and business goals.
• A deep understanding of AI and AI design tooling and the ability to show you’re leading the charge.
• Proven experience working closely with cross-functional teams, including product management, UX design, and engineering, to deliver seamless content solutions.
• Deep understanding of UX practices, information architecture, and user-centred design methodologies.
• Strong written and verbal communication skills, with the ability to articulate the value of design and collaborate effectively across diverse teams.
• A proactive and flexible approach, comfortable working autonomously in a fast-paced, sometimes ambiguous environment and managing multiple priorities.
• Experience working on design tools, editors, or creative software is a massive plus.

What's in it for you

We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board.

#LI-VS1

About the Team

About the Role

What you’ll do

• Lead and mentor a globally distributed team of security engineers focused on application security, offensive testing, secure architecture, and vulnerability remediation.
• Lead and coordinate the team's initiatives and help provide project management leadership to the team members.
• Coordinate cross function and cross stream initiatives and projects.
• Drive integration of security into Miro’s Discover, Define, Deliver lifecycle through the lens of the AMPED Ways of Working and Operating Model.
• Collaborate with Product, Engineering, and Design to ensure security is considered at the earliest stages of ideation—via threat modeling, risk reviews, and abuse-case analysis.Shape and evolve Miro’s Secure SDLC practices, integrating security seamlessly into CI/CD pipelines, infrastructure-as-code, and developer tooling.
• Oversee execution of bug bounty and third-party testing programs, ensuring vulnerabilities are triaged, communicated, and remediated effectively.
• Build and scale Miro’s Security Champions program to embed security ownership within each engineering team.
• Guide secure adoption of AI-augmented software development tools, including LLMs used for code generation, reviews, or architectural assistance.
• Help envision and safely operationalize Agentic AI-driven developer and security workflows, including policy-driven autonomous agents supporting security automation and decision-making.
• Provide structured guidance, patterns, and reference architectures that support developers in implementing secure, scalable, and privacy-respecting features.
• Define and report on KPIs and success metrics for secure development adoption, vulnerability resolution, and developer engagement.
• Collaborate with Privacy, Legal, and Compliance teams to ensure alignment with regulatory requirements (ISO 27001, SOC 2, GDPR, and emerging AI regulations).
• Foster a strong team culture based on collaboration, learning, and continuous improvement.

What you’ll need

• 10+ years of experience in software, application, or product security, including significant experience in secure software development.
• 3+ years of technical leadership or management experience in a security-focused role.
• Extensive experience with threat modeling methodologies (e.g., STRIDE, PASTA) and risk assessment, particularly within a SaaS or product-centric organization.
• Deep expertise in Secure Software Development Lifecycles (SSDLC), including integrating security into agile and custom development frameworks.
• Demonstrated experience running Security Champions programs and scaling developer engagement.
• Experience leading offensive security programs (penetration testing, red teaming, bug bounty).
• Practical understanding of governance and assurance frameworks such as ISO 27001, SOC 2, and OWASP SAMM.
• Familiarity with AI/LLM tooling (e.g., Cursor, GitHub Copilot, custom LLM integrations) and the associated security and governance considerations.
• Experience working with AWS and securing API-driven, microservice-based architectures.
• Ability to manage distributed teams and communicate effectively across technical and business stakeholders.

Who You Are (Skills & Attributes)

• Developer-Aligned: You understand the pace and pressure of modern software development and are committed to reducing friction while improving security posture.
• An Exceptional Communicator: You can articulate complex technical risks to non-technical stakeholders and translate business goals into security strategy for your team.
• A Natural Collaborator: You excel at building strong relationships and influencing cross-functional teams without direct authority.
• A Pragmatic Problem-Solver: You are skilled at identifying scalable, risk-based solutions and are comfortable navigating ambiguity in a fast-paced environment.
• Data-Driven: You use metrics and KPIs to measure the effectiveness of your programs and drive continuous improvement.
• A Passionate Mentor: You are dedicated to developing talent and empowering engineers and product managers to be security champions.

Why Join Miro’s Security Team?

As a member of Miro’s security leadership, you’ll help define how innovation and trust scale together. You’ll work across the AMPED operating model, empower developers through secure tooling, and support cutting-edge AI-driven and agentic workflows that redefine how software and teams are built. If you thrive on technical depth, cross-functional collaboration, and advancing the next era of secure software development, this role is for you.

What's in it for you

We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board.

About the Team

The Professional Services organisation at Miro is focused on ensuring our Enterprise customers achieve exceptional outcomes through the Innovation Workspace. Our team of strategic advisors, implementation experts, and technical account managers work side-by-side with customers to transform how they collaborate, build, and innovate—powered by agentic AI and Miro’s world-class platform.

About the Role

As an Engagement Manager, you will support the Go To Market organisation in developing, positioning, and scaling the solutions that help customers accelerate their business outcomes with Miro. You will be the subject matter expert for positioning Professional Services with customers, driving a healthy services pipeline, bookings, and a global portfolio of service offerings that best reflect customer needs. Day-to-day responsibilities include alignment with sales leadership on priority accounts, leading customer discovery and proposal development, orchestrating customer pilots, supporting post-sale handoff and mobilisation of delivery teams, and optimising our global portfolio of both one-time and recurring Service Offerings. In essence, the Engagement Manager bridges the Sales promise to the Delivery execution.

What you’ll do

Business Development

• Act as an advisor for positioning Professional Services with customers, ensuring that Sales and Customer Success understand our offerings and can articulate the value of services
• Own pre-sales activities such as customer discovery, solutioning, and proposal development for Professional Services, working cross-functionally to gain alignment
• Lead customer discovery workshops and pilots to articulate the business value of Miro, and develop the estimated delivery scope and effort required to realize that value
• Be accountable for the team's attainment of key metrics and outcomes, including: service bookings, retention, expansion, customer outcomes, and customer satisfaction 
• Retain and nurture client relationships post-engagement to ensure ongoing opportunities are realised and acted upon appropriately

Solution Orchestration: 

• Navigate and engage within our partner ecosystem, where partners may simultaneously work with you around a common set of accounts
• Incubate repeatable, AI-native customer solutions aligned with the Miro platform, and remain current on related features
• Contribute to the development of professional services offerings and delivery methodologies

Delivery Oversight: 

• Provide Consultants with subject matter expertise related to the proposed solution and client needs to ensure successful project delivery
• Where appropriate and required, provide direct oversight to project teams during the full lifecycle of the engagement
• Manage multiple strategic clients simultaneously
• Proactively identify and mitigate risks to customer success, be it through the addition of new features and services, strategy & planning, or escalation

What you’ll need

• 5+ years of consulting/service delivery experience at a SaaS (or related) company, driving transformation, innovation, and change initiatives with Fortune 500 clients
• 2+ years of experience operating in a pre-sales environment, shaping and scoping large and complex services engagements
• Highly proactive, strategic thinker with a strong customer outcome orientation
• Strong written and verbal communication skills, executive-level presence and experience working in a client advisory role
• Experience leveraging AI, prompt engineering and agentic workflows to support & enable customer solutions; familiarity with MCP and low/no code tooling a plus
• Strong background in change management, with the ability to navigate and lead organisational transformations
• Demonstrated ability to lead and manage projects with cross-functional partners and customers, yielding influence without direct authority
• Familiarity with collaboration tooling and product/service development workflows is a plus
• Willing to travel to customer sites up to 25%

What's in it for you

We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board.

#LI-MD3

About the Team

The Enterprise Account Executive is a critical component of our go-to-market strategy and presents an outstanding opportunity to work on enterprise sales cycles with a customer base representing large organizations in the Southern Europe region. 

As part of Miro's enterprise sales team, you will have the opportunity to develop, strategize, negotiate, and close business with some of Southern Europe's largest multinationals. You will work in collaboration with our Customer Success, Inside Sales, and New Logo teams. 

About the Role

As an Enterprise Account Executive, you will focus on expanding our biggest Southern Europe accounts by focusing on new lines of business. You will also focus on landing new logos within this segment. You will be joining a highly motivated, energetic sales team that takes pride in growing deep relationships, running strategic sales cycles, and delivering the Miro value proposition to a diverse base of accounts across various industries. 

The Enterprise Account Executive is an ambitious and organized professional who will drive new logos and expansion in our accounts by creating net new progress in our install base today. You will be skilled at research to gain insight into customers' challenges, identify key stakeholders, calling high and challenging customers, and thinking about how Miro can act as a pillar for the way work gets done. 

Our goal is to create a great customer experience by using Miro product experts and consulting with our customers to identify the needs and pain points. 

What you’ll do

• Combine the interests of multiple client stakeholders to drive account revenue growth.
• Enterprise account planning to motivate and lead company resources in appropriate expansion strategies.
• Break into new personas and lines of business to drive incremental use cases. 
• Be a key component in ensuring we have accurate data in our CRM to drive the strategy of future growth. 
• Achive monthly,quaterly and annual quotas of pipeline and close business. 

What you’ll need

• 6 years + of sales experience within the Southern Europe enterprise market, including SaaS experience. 
• Strong account expansion skills. 
• Strong new logo acquisition skills. 
• Proven track record of exceeding sales quotas.
• Excellent written and verbal communication skills in English and Spanish (Italian is a plus). 
• You have the ability to build rapport and relationships with senior customers. 
• You have a great attitude that can maneuver through ambiguity, and the ability to work in a collaborative manner. 
• You are a results-oriented individual who is excited by the prospect of fueling and continuing the growth and success of Miro by growing sales pipeline. 
• You have a can-do attitude and are relentless in pursuing goals and solving problems. 

What's in it for you

We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board.

#LI-JM2

About the Team

About the Role

What you’ll do

• Own creative decisions end-to-end as the conceptual partner to the Head of Creative, eliminating bottlenecks and freeing senior leadership to focus on broader strategy and thinking
• Lead development and execution of major brand campaigns, maintaining creative coherence across all channels and touchpoints
• Evolve Miro's visual brand identity, bringing fresh creative thinking while ensuring brand standards are upheld across every deliverable
• Build and mentor the creative team, establishing standards that elevate collective output rather than creating dependency on any one person
• Champion AI tool adoption across the team, actively embedding AI-assisted workflows into standard production practice, not just personal use
• Establish creative authority with cross-functional stakeholders across product, marketing, and the executive team, creating clarity and confidence in creative decision-making

What you’ll need

• 8+ years of creative leadership experience with a portfolio spanning brand-building and integrated campaign execution, ideally in B2B SaaS or enterprise technology
• Demonstrated ability to develop and evolve brand platforms: visual identity, messaging architecture, and multi-tiered creative frameworks
• Proven track record leading integrated campaigns across paid, digital, social, OOH, and events from a single organizing concept
• Active hands-on proficiency with AI creative tools, with evidence of embedding these into team workflows
• Strong people leadership with a track record of developing creatives and elevating team output, not just directing execution
• Operates with proactive ownership as a baseline: identifies problems and drives solutions without waiting for structure or direction

What's in it for you

We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board.

#LI-ED1

#LI-DNI

About the Team

About the Role

What you’ll do

• Month-end-close tasks including preparation of journal entries
• Perform account reconciliations to ensure accurate financial reporting, in both Armenian Software  and NetSuite  
• Record cash transfers and conduct bank reconciliations and other supporting schedules
• Help organize and maintain company’s accounting records and documents
• Support internal and external audit requirements
• Complete ad-hoc projects and reports

What you’ll need

• 4+ years of experience in Armenian accounting, Big 4 experience preferred
• Strong experience with ArmSoft is mandatory
• Strong analytical skills and meticulous attention to detail
• Proficiency in Microsoft Office (specifically Excel)
• Excellent verbal and written communication skills
• Experience with NetSuite and working in an international company is a plus
• English fluency required

What's in it for you

We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board.

#LI-ID2

About the Team

The Commercial team is pivotal to Miro’s go-to-market strategy, focusing on landing new logos and driving growth by expanding our existing customers. As a Commercial Account Executive on this team, you will join a dynamic, high-performing group that thrives on innovation and collaboration while championing Miro’s mission to empower teams to create the next big thing. Our team balances ambitious goals with a supportive and fun culture, where success is celebrated and personal growth is encouraged.

About the Role

What you’ll do

• Prospect and Engage: Leverage outbound strategies and tools like Salesforce, Outreach, and Gong to identify and connect with high-potential prospects in your territory
• Pipeline Management: Build and maintain a high-volume pipeline of opportunities, ensuring consistent deal flow and efficient sales cycles
• Value Selling: Understand customer needs and challenges, demonstrating how Miro’s platform addresses their specific use cases and delivers measurable business value
• Customer Relationships: Develop trust and credibility with key stakeholders, including senior decision-makers, within prospective organizations
• Sales Excellence: Drive deals to close efficiently by managing high-velocity sales cycles while maintaining exceptional attention to detail and customer engagement
• Collaboration: Work closely with Marketing, Customer success, and Sales Engineering to ensure alignment and optimize customer expansion efforts
• Market Intelligence: Stay informed about industry trends, competitive offerings, and advancements in SaaS to position Miro as the solution of choice

What you’ll need

• Experience: 2/3+ years in a SaaS or technology sales environment, with experience in either a full-cycle closing role or a sales development background
• Skills: Strong prospecting abilities, effective communication skills, and proficiency in value-based selling techniques
• Tools: Familiarity with CRM platforms like Salesforce and sales engagement tools such as Outreach and Gong
• Mindset: A results-driven, entrepreneurial mindset with the ability to thrive in a dynamic, fast-moving environment
• Adaptability: Experience managing shorter sales cycles and high transaction volumes, with the ability to balance multiple priorities
• Collaboration: A team player who enjoys working cross-functionally to drive success
• Language: German speaker required

What's in it for you

We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board.

#LI-SM1

About the Team

About the Role

What you’ll do

• Own the full-cycle recruitment process, including sourcing, screening, and interviewing candidates
• Collaborate with hiring managers to understand their hiring needs and develop effective recruitment strategies
• Manage candidate relationships, ensuring a positive experience throughout the recruitment process
• Utilize recruiting tools such as Greenhouse, Workday, and LinkedIn Recruiter to identify and attract top talent
• Maintain accurate and up-to-date records in our applicant tracking system
• Participate in recruitment events and initiatives to promote Miro as an employer of choice

What you’ll need

• 2-4 years of full-cycle Business recruiting experience where you’ve supported high volume and evergreen hiring, GTM or agency experience highly preferred
• Experience using Greenhouse, Workday, and other recruiting tools such as Calendly, Lever, Goodtime, and LinkedIn Recruiter
• Familiarity with AI tools and trends to enhance sourcing, candidate engagement, and recruiting efficiency is a plus
• Strong communication and interpersonal skills
• Ability to manage multiple tasks and prioritize effectively
• Openness to feedback and a willingness to learn and grow
• A collaborative mindset and a passion for working in a team-oriented environment

What's in it for you

We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board.

#LI-AR5

About the Team

The Commerical Account Management is a critical component of our go-to-market strategy and presents an outstanding opportunity to work on enterprise sales cycles with a customer base representing large organizations in the Southern Europe Middle East, and Africa regions. 

As part of Miro's Commercial sales team, you will have the opportunity to develop, strategize, negotiate, and close business with some of the regions largest multinationals. You will work in collaboration with our Customer Success, Inside Sales, and New logo teams. 

About the Role

What you’ll do

• Combine the interests of multiple client stakeholders to drive account revenue growth
• Enterprise account planning to motivate and lead company resources in appropriate expansion strategies
• Break into new personas and lines of business to drive incremental use cases
• Be a key component in ensuring we have accurate data in our CRM to drive the strategy of future growth
• Achieve monthly, quarterly and annual quotas of pipeline and close business. 

What you’ll need

• 3 years + of sales experience within the Southern Europe enterprise market, including SaaS experience
• Strong account expansion skills
• Strong New logo acquisition skills
• Proven track record of exceeding sales quotas
• Excellent written and verbal communication skills in English and Spanish (Italian is a plus)
• You have the ability to build rapport and relationships with senior customers
• You have a great attitude that can maneuver through ambiguity, and the ability to work in a collaborative manner
• You are a results-oriented individual who is excited by the prospect of fueling and continuing the growth and success of Miro by growing sales pipeline
• You have a can-do attitude and are relentless in pursuing goals and solving problems

What's in it for you

We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board.

#LI-JM3

About the Team

Reforge Learning is a small, high-impact commercial team operating at the intersection of world-class education and AI-powered product tooling. Recently acquired by Miro, the visual workspace used by 60M+ people and 99% of the Fortune 100, Reforge is entering a pivotal growth stage with more resources, more reach, and a bigger mandate than ever before.
The Customer Success team sits at the center of it all, working closely with Sales, Product, and Marketing to ensure that Reforge’s most strategic customers, product leaders at Microsoft, Google, Capital One, and McKinsey, are wildly successful. This is a small team doing important work, and every person on it has a real voice in shaping what comes next.

About the Role

Reforge has built some of the strongest enterprise relationships in the product management world, and this role exists to deepen, protect, and grow them. As a Senior Customer Success Manager, you will own a portfolio of Reforge’s most strategic accounts and serve as the primary advocate and trusted advisor to senior product leaders at some of the world’s most respected organizations.
This is not a maintenance role. Retention rates across the enterprise book need improvement, and we need someone with the horsepower, creativity, and builder mindset to fix that while also helping architect the CS function that will scale beyond your own book of business. You will balance the day-to-day execution of account management with the strategic work of building systems, playbooks, and engagement models that define what great Customer Success looks like at Reforge.

If you are energized by high-stakes relationships, ambiguous environments, and the opportunity to build something lasting, this is your role. The low retention baseline is not a secret. It is the opportunity. If you fix it, the upside is real and uncapped.

What you’ll do

• Own a portfolio of Reforge’s most strategic enterprise accounts including Microsoft, Google, Capital One, McKinsey, and others. Serve as the primary trusted advisor to VP and C-suite product leaders across multi-year, high-value relationships.
• Drive retention and expansion as your primary commercial responsibility. Proactively identify at-risk accounts, design targeted intervention strategies, and ensure every account renews and grows.
• Build the Customer Success function from the ground up by developing playbooks, health scoring models, onboarding frameworks, and engagement cadences that will serve as the foundation for the team as it scales.
• Act as the critical feedback loop between customers and internal teams by surfacing product insights, roadmap input, and customer sentiment to Sales, Product, and Marketing in a way that directly influences what gets built.
• Partner with the Enterprise Sales leader on go-to-market strategy, renewal negotiations, and expansion opportunities, operating at the commercial intersection of Customer Success and Sales.
• Leverage AI and automation to scale your impact by building workflows and systems that enable high-touch engagement at scale.

What you’ll need

• 5+ years of enterprise CSM or strategic account management experience in B2B SaaS, with direct ownership of GDR and NDR metrics and a track record of improving retention outcomes.
• Proven ability to build Customer Success processes and playbooks from scratch. You have been an early or founding team member and know what it takes to create structure in ambiguous environments.
• Executive presence and communication skills that hold up in a room with a VP of Product at Google or a Chief of Staff at McKinsey. You can command a conversation and earn trust quickly.
• A builder mindset and genuine comfort with ambiguity. You are energized by a clean slate and view a broken retention rate as an opportunity rather than a red flag.
• A data-driven approach to account management. You use health signals, usage data, and engagement metrics to make proactive decisions.
• AI fluency and an automation mindset. You actively experiment with tools that make you more efficient and effective and consistently look for ways to scale your impact.
• A track record of influencing without authority. Cross-functional collaboration, internal advocacy, and stakeholder alignment come naturally to you.

What's in it for you

We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board.

#LI-LW1

About the Team

About the Role

What you’ll do

• R&D Financial Planning & Forecasting: Own the end-to-end planning, forecasting, and monthly close commentary for R&D, including headcount, software, and AI/cloud infrastructure spend, with a high bar for forecast accuracy and clear executive narratives
• Headcount Strategy & Workforce Planning: Partner with R&D leadership and People Operations to model and manage one of the company's largest headcount footprints — building hiring plans, location strategies, and capacity scenarios that balance velocity with discipline
• AI Cost Strategy & Optimization: Build the unit-economics models that explain our AI cost base (cost per active user, per feature, per inference) and lead cross-functional initiatives with R&D, Procurement, and Infrastructure to drive measurable reductions in unit cost without slowing the roadmap
• Investment Cases & Strategic Decision Support: Build the financial cases behind major R&D bets — build-vs-buy on AI tooling, model and provider selection, infrastructure commits, and large product investments — and bring a clear recommendation, not just analysis
• AI-Powered Finance Operations: Act as one of Strategic Finance's leading voices on how to use AI to do our own job better, identifying and prototyping opportunities to automate variance analysis, reporting, and modeling workflows
• Executive Reporting & Stakeholder Partnership: Prepare board, ELT, and operating-review materials that translate complex R&D economics into clear stories, and act as the trusted finance counterpart to R&D Stream Leads day to day

What you’ll need

• 5+ years in strategy/management consulting, investment banking, strategic FP&A, BizOps, or corporate strategy, ideally with exposure to a high-growth SaaS or cloud-native business
• Advanced financial modeling skills (forecasting, scenario analysis, unit economics, cohort analysis) and the ability to triangulate insights across messy, multi-source data
• Demonstrated experience partnering with senior technical stakeholders (engineering, product, infrastructure leaders) and influencing decisions without authority
• Strong interest in — and ideally hands-on familiarity with — AI/cloud cost dynamics and using AI tools to make finance work faster and better
• Exceptional communication skills: you can take a complex financial topic and turn it into a one-pager an SVP can act on
• Bias to action and comfort with ambiguity; you frame the problem yourself before solving it
• Familiarity with SaaS business models and subscription revenue dynamics

What's in it for you

We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board.

#LI-MD3

About the Team

About the Role

Miro is looking for an experienced and ambitious senior regional marketing manager to own the strategy, execution and localized impact of our marketing efforts in the United Kingdom and Ireland. This is a critical role responsible for driving significant pipeline and revenue growth in a key international market.

Reporting to the Head of Regional Marketing (EMEA), you will be the marketing expert for the UK, collaborating closely with Sales, Customer Success, Product Marketing, and our Global Campaigns team to deliver high-performing regional marketing programs.

This is an individual contributor role, operating without direct reports but with significant organisational influence. The ability to collaborate with and steer cross-functional peers is critical for success

What you’ll do

• Establish and own Miro's regional marketing plan for UKI, translating GTM goals into a strategy that directly generates and accelerates pipeline
•  Lead the end-to-end development and execution of effective and scalable regional marketing activities, including events, ABM, and other field programs that accelerate pipeline and drive revenue
• Align, prioritise and plan closely with sales, marketing and other functional and cross-functional teams to ensure that targets are met
• Apply a strong understanding of sales and business priorities, customer needs, and regional competitive landscape to planning and execution
• Collaborate with digital marketing and demand generation teams to leverage digital tactics for field execution and event follow-up strategies
• Work closely with regional partners and the partner marketing team to incorporate the partner ecosystem into regional plan and field events
• Regularly report on regional performance metrics, campaign ROI, and pipeline contribution to GTM and marketing leaders
• Own and manage the regional marketing budget for the UK, demonstrating a strong ROI for all expenditures
• Manage local agency relationships and event logistics.

What you’ll need

• 7+ years of experience in B2B SaaS marketing, with at least 3 years dedicated to a UK regional marketing role
• A proven track record of designing and executing full-funnel marketing campaigns (online and offline) that result in measurable pipeline and revenue growth
• Deep understanding of the UK B2B technology landscape, buyer personas, and customer journey
• Strong analytical skills and proficiency in using CRM (e.g., Salesforce) and marketing automation platforms (e.g., Marketo)
• Exceptional collaboration and communication skills, with the ability to influence cross-functional teams (Sales, Product, Global Marketing)
• Strong understanding of regional campaign management and measurement
• Outstanding skills in project management and prioritization
• Demonstrated ability to act decisively in ambiguous situations to move work forward effectively
• Demonstrated experience leveraging AI tools to enhance program efficiency and output

What's in it for you

We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board.

#LI-MD3

About the Team

About the Role

As a Commercial Sales Manager, you will play a critical role in expanding Miro’s footprint by supporting your team to identify, engage, and close business with companies ranging from 500 to 3,000 employees. We're looking for a dynamic sales leader who has experience with complex, multi-product solution sales and a track record of strong collaboration with various cross-functional partners to enhance our process and drive revenue growth in this segment. 

This role will report directly to the Head of AMER Corporate Sales and will be a key member of the sales leadership organization. This is an ideal role for someone who is a natural builder with a passion for sales, execution and motivated by developing talent and creating high performing teams. 

What you’ll do

• Coach, enable and lead a team of 6-7 Account Executives to help land and expand within the Commercial Segment (500-3,000 employees) 
• Develop the team by arming them with key sales skills and fundamentals to evolve our multi-product, solution sales motion 
• Help reps close deals following a consistent, repeatable process  that is optimized for customer-centric value selling 
• Spot trends from customer conversations to build strategies to drive growth and remove bottlenecks from the sales process 
• Use data-driven pipeline prioritization and forecasting methodologies 
• Assist in continual training & development of the team, and supporting hiring and career growth 

What you’ll need

• 4+ years of SaaS sales experience; 2+ years of SaaS leadership experience in the Mid-Market space
• Experience selling to new and existing customers under 3,0000 employees, with a mix of velocity sales and complex solution sales 
• Experience with value selling in a multi-product environment to a technical audience (i.e Engineering, Product & Design teams)
• Prior success as a player-coach leading a team while simultaneously contributing to deal execution in partnership with your Account Executives
• A proven track record of leading a team to consistently meet and exceed sales targets 
• Proficiency in value-based selling techniques and methodologies such as MEDDPICC; strong presentation and storytelling abilities
• Familiarity with Salesforce, Outreach (or similar), and Gong (or similar) to manage and analyze sales activities effectively
• A growth mindset with a passion for high performance in a fast paced, high-growth environment 

What's in it for you

We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board.

#LI-AR5

About the Team

We are the Solutions Engineering team at Miro Japan. We play a critical role in bridging the gap between technical innovation and business needs. Our mission is to be solutions champions for our customers’ and partners’ requirements, bringing the product to life within the technically complex environments of our largest Enterprise customers.

We are Miro problem-solvers, creating high-impact and high-value solutions for anything, innovation and collaboration. We are dedicated to delivering tailored solutions that drive customer success across the region and are looking forward to getting to know you!

About the Role

If you enjoy working in a start-up environment and like to create meaningful value for customers and team members alike, this is an outstanding opportunity for you. In this role, you will have a unique opportunity to accelerate sales cycles by serving as a Miro product and sales expert at a cutting-edge technology company. As a Solutions Engineer, you will be at the forefront of designing and delivering bespoke solutions to our diverse clientele, bridging the gap between technical innovation and customer satisfaction.

This role requires a blend of technical acumen and interpersonal skills, making you a pivotal link between our Go-To-Market and Product/Engineering teams. You will be a key partner to our Sales, Customer Success, and Partnerships teams not only in crafting how our customers use the product today but also in shaping how our product evolves to meet the needs of the future. We are looking for a storyteller and problem-solver who is ready to fix complex challenges and drive high-impact results.

What you’ll do

• Collaborate Globally: Work closely with a cross-functional, multi-national team to design and implement cutting-edge solutions tailored to customer needs
• Technical Expertise: Leverage and deepen your product knowledge to solve complex technical challenges, acting as a subject matter expert for our customers and internal teams
• Sales Enablement: Support sales activities by creating and presenting compelling demo and presentation content, showcasing the value and capabilities of our solutions
• Customer Advocacy: Partner with key accounts to understand their unique challenges and opportunities, driving positive change and improvements in their operations
• Innovative Problem-Solving: Apply creative thinking and technical skills to develop and optimize solutions, ensuring high customer satisfaction and success
• Knowledge Sharing: Continuously learn and share insights with the global team, contributing to a culture of excellence and collaboration
• Impactful Engagement: Influence large deals and customer workflows, making a tangible difference in how businesses operate and succeed

What you’ll need

• Problem-Solving Skills: Strong analytical and creative problem-solving abilities
• Communication Skills: Excellent verbal and written communication abilities
• Customer Facing:  8+ years Enterprise customer-facing experience
• Collaboration: Strong teamwork skills to work with cross-functional, multi-national teams
• Presentation Skills: Experience in creating and delivering engaging demo and presentation content
• Adaptability: Flexibility to adapt to changing environments and customer requirements

What's in it for you

We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board.

#LI-YN1

About the Team

Reforge Learning has joined forces with Miro.  As the Commercial Account Executive for Reforge Learning, you will work with our go-to-market team and cross-functionally with product, engineering, and marketing.  You will sell and deliver on Reforge Learning’s value proposition to build AI-native product teams, while championing Miro’s mission to empower teams to create the next big thing.

About the Role

What you’ll do

• Serve as the sole Commercial AE, owning the entire segment end-to-end — from inbound qualification through discovery, demo, negotiation, and close — with no shared accountability and no handoffs
• Manage and improve a renewal book of business, building proactive at-scale interventions that identify at-risk accounts early and drive meaningful retention improvement without requiring a high-touch motion for every account
• Design and implement AI-native workflows and automation that allow a single person to operate at a volume and impact level that manual processes simply can't reach
• Own the playbook  — defining the processes, cadences, and systems that will serve as the foundation for the segment and export learnings upmarket to the enterprise team over time
• Become a genuine product expert capable of having high-value conversations with product managers, VPs of Product, and CPOs about roadmaps, feedback loops, and team development
• Track and analyze your own performance data to identify what's working, iterate quickly on what isn't, and surface insights that improve outcomes across the broader commercial team

What you’ll need

• 2-4 years of B2B SaaS sales or account management experience with a consistent track record of meeting or exceeding quota in high-volume, transactional environments- you know what it feels like to own a number with no one to share it with
• Proven experience closing deals in the $10K-$30K ACV range at meaningful monthly volume-  pipeline management at pace is second nature
• Demonstrated AI fluency, not just familiarity, but a track record of actively experimenting with and building AI-driven workflows that meaningfully improve your output
• High agency and comfort operating as a team of one- you create direction rather than waiting for it and are energized by full ownership without constant oversight
• Renewal or account management experience, you understand the full customer lifecycle and know how to drive retention at scale with limited direct contact
• Comfort with ambiguity, failure, and iteration, you treat a broken motion as an opportunity, test quickly, and improve without needing permission to try something new
• Strong async communication skills- clear, concise writing that moves deals and relationships forward efficiently in a remote-first environment

What's in it for you

We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board.

#LI-SF1

About the Team

About the Role

What you’ll do

• Help develop and execute Miro’s workplace strategy that aligns with Miro’s overall business objectives and support and proactively find opportunities to increase our experience.
• Take responsibility for the hub experience, working with cross-functional project teams to own hub-related projects, initiatives, and day-to-day execution.
• Communicate effectively with all employees and senior stakeholders, maintaining strong relationships and providing exceptional customer service
• Build and support all aspects of the employee experience, including internal events and programs from the Workplace perspective, focusing on employee engagement and satisfaction
• Ensure our office spaces are comfortable and functional, and meet the needs of our teams, including coordinating office maintenance processes and liaising with building management as necessary
• As the Regional Workplace Manager, you are responsible for developing and growing your Austin team member’s career by coaching them on how to run the office day to day to truly own it end-to-end.
• Managing and overseeing all workplace vendors and contractors, negotiating contracts, and maintaining strong relationships to ensure quality services (SLA’s) are provided
• Project management, including managing office moves, relocations, program roll-outs, and other workplace-related projects

What you’ll need

• A minimum of 5 years of experience in a similar Workplace manager or Facilities Manager role, with a proven track record of success in managing workplace operations and facilities
• A proven track record of managing teams and developing team members
• Strong negotiation and vendor management skills, with the ability to build and maintain strong relationships with vendors and contractors
• Excellent verbal and written communication skills, with the ability to communicate effectively with employees at all levels of the organization
• Strong problem-solving skills and ability to adapt to an ever-changing environment, with a focus on providing exceptional customer service and employee support
• Ownership and accountability for all workplace-related activities, with a high level of motivation and a self-starting attitude

What's in it for you

We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board.

Recruiter: #LI-JR2

About the Team

About the Role

What you’ll do

• Partner with Engineering managers to understand team needs and translate them into concrete people actions
• Independently handle people and ER topics for your client groups, escalating when needed
• Own performance, promotion, and talent review cycles for your Engineering teams, ensuring timeliness and fair calibration
• Use people data (engagement, attrition, performance outcomes) to identify trends and propose clear, pragmatic interventions
• Coach managers on feedback, performance management, and team dynamics so they feel equipped to lead their teams
• Coordinate and deliver agreed Talent & Growth programs for Engineering (e.g. talent reviews, manager enablement, development initiatives).

What you’ll need

• 3–5 years in HR/People, including experience as a HRBP / People Partner or HR generalist
• Experience working with tech or engineering teams in a fast‐paced environment
• Confident handling of employee-relations topics with moderate complexity
• Strong people-data literacy and ability to turn insights into action
• Solid stakeholder management, clear communication, and a coaching, collaborative style.

What's in it for you

We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board.

#LI-ED1

About the Team

About the Role

What you’ll do

• Develop and execute strategic account plans for assigned large enterprise customers, identifying key opportunities for both expansion and new business growth
• Build and maintain strong, long-term relationships with multiple stakeholders (including executives) across your accounts, acting as a trusted advisor
• Proactively identify and engage new teams, departments, or high-value use cases within existing accounts to expand Miro's footprint and value
• Lead complex sales cycles for both expansion and new business opportunities, from qualification and value articulation through to negotiation and close
• Partner closely with Customer Success Managers to ensure customer health, drive adoption of key use cases, and identify growth signals
• Master Miro's platform and solutions to effectively demonstrate value, inspire new ways of working, and address customer needs
• Develop Miro’s brand in state government through events and partnering with industry bodies
• Drive strong business management through achieving quarterly and annual targets and maintaining an accurate forecast and pipeline

What you’ll need

• 8+ years of successful experience in a quota-carrying Account Management or Account Executive role within SaaS, managing and growing large, complex enterprise accounts
• Proven track record of consistently exceeding targets through both new business acquisition (within accounts or potentially net-new) and account expansion/growth
• Experience managing the full customer lifecycle, including navigating complex renewals and driving expansion opportunities (deals typically in the $50k-$150k+ ACV range)
• Strong ability to build relationships and communicate value effectively with diverse stakeholders, including C-level/VP executives
• Excellent discovery, strategic account planning, and value selling skills
• Proficiency in applying a structured sales or account management methodology ie. MEDDPICC, Miller Heiman
• Collaborative mindset with proven experience working effectively with Customer Success, Sales Engineering, Marketing, and other internal teams
• Alignment with Miro's Mindsets (e.g., Drive, Curiosity, Empathy, Accountability) and a genuine passion for customer success

What's in it for you

We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board.

#LI-AN1

About the Team

About the Role

What you’ll do

• Own outcomes across a portfolio of customers, with a focus on driving adoption, retention, and expansion
• Use product usage data, health signals, and lifecycle insights to proactively identify risks and opportunities, and prioritize engagement
• Engage customers at key moments in their journey, including onboarding, adoption, and renewal risk, to drive measurable business outcomes
• Execute and iterate on scalable programs and playbooks that accelerate activation, deepen adoption, and support long-term value realization
• Deliver targeted engagements as needed (e.g. workshops, Miro Days, and virtual sessions) for high-impact opportunities and risks within your portfolio
• Advise customers on best practices to embed Miro into core workflows and improve collaboration and innovation
• Partner cross-functionally with Sales, Product, Support, and Education by sharing customer insights, escalating friction points, and contributing to solutions that improve the customer experience
• Maintain accurate account data and documentation in Gainsight and internal systems to ensure visibility and continuity
• Contribute insights and patterns from your portfolio to help improve team programs, playbooks, and overall customer experience at scale

What you’ll need

• 3+ years of experience in customer-facing roles within SaaS, fintech, technology, or consulting environments
• Demonstrated AI fluency, with the ability to leverage AI and automation to enhance customer engagement and scale impact
• Consultative mindset with experience in consulting a major plus, demonstrating the ability to guide customers through discovery, challenge assumptions, and align solutions to business outcomes
• Experience engaging with C-level stakeholders and partnering with engineering, product, and design leadership teams
• Strong organizational and prioritization skills, with the ability to manage multiple engagements in a fast-paced, signal-driven environment
• Comfort using data, product insights, and customer health indicators to inform decisions and drive targeted engagement
• A self-starter mindset with a high degree of ownership, curiosity to experiment, and the ability to take ideas from concept through execution and iteration
• Ability to quickly adapt and learn in a dynamic environment, pivoting based on new information, signals, and business needs
• Clear and confident communication skills, with the ability to engage customers across industries, roles, and levels of maturity
• Confidence contributing ideas, challenging the status quo, and influencing team discussions 
• Experience with tools such as Gainsight, Salesforce, Slack, Gong, Gemini, Claude or other advanced AI technologies used for building new workflows is a plus
• Fluency in English and at least one additional language (Spanish, Dutch, or French) is a pls
• Bachelor’s degree required

What's in it for you

We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board.

#LI-JM2

Miro is looking for a Machine Learning Research Engineer to serve as the technical "North Star" for our Machine Learning organization. You will operate as an Individual Contributor, driving the architectural decisions behind the "Intelligent Canvas."

Your challenge is unique in the industry: You are not just processing text. You are building models that understand spatial relationships, visual diagrams, and unstructured collaboration. You will research, prototype, and ship novel architectures that combine Large Language Models (LLMs), Computer Vision, and Graph Neural Networks (GNNs) to make Miro the smartest collaboration platform on earth.

What you’ll do

• Design, train, and ship production-grade ML models—including deep learning, NLP, and computer vision systems—that solve complex business problems and power core product features.
• Conduct deep exploratory research on massive datasets to uncover novel patterns in user behavior and content creation, translating raw data insights into new predictive modeling opportunities.
• Apply advanced fine-tuning strategies (e.g., PEFT, LoRA) to adapt state-of-the-art foundation models to specific domain tasks, rigorously experimenting to maximize performance.
• Architect scalable ML pipelines for data processing, feature engineering, training, and evaluation, ensuring high data quality and system reliability.
• Optimize model performance for latency, throughput, and resource utilization, balancing model complexity with production constraints (e.g., overfitting vs. underfitting, compute efficiency).
• Collaborate cross-functionally with data engineers, product managers, and software engineers to translate business requirements into technical ML specifications and integrate models into user-facing applications44.
• Champion MLOps excellence by automating deployment workflows, implementing CI/CD for ML, and establishing robust monitoring for model drift and health.
• Stay at the forefront of ML research, evaluating novel algorithms and techniques (e.g., Transformer architectures, quantization) to drive innovation and technical strategy.

What you’ll need

• Strong foundation in ML theory and statistics, including hypothesis testing, probability distributions, regression, classification, and optimization techniques.
• Solid engineering fundamentals. You are comfortable writing production-level Python and have a deep understanding of data structures, algorithms, and distributed system design.
• Deep proficiency in Python and the modern ML stack, with hands-on experience using libraries like Pandas, NumPy, Scikit-learn, and deep learning frameworks (PyTorch, TensorFlow).
• Gradient Debugging: Expertise in PyTorch or JAX, including experience with distributed training (e.g., DDP, FSDP) and debugging complex gradient issues.
• Applied Research: Ability to read, implement, and improve upon the latest academic papers (NeurIPS, ICML, CVPR). You don't just use libraries; you understand the math underneath them and can reproduce results in peer-reviewed papers.
• Track record of end-to-end ML delivery, from exploratory data analysis (EDA) and feature engineering to training, validation, and deploying models in a production environment.
• Experience with large-scale systems, capable of designing resilient architectures that handle vast datasets and high-throughput inference requests.
• Strong engineering mindset, valuing code quality, testing, modularity, and maintainability just as highly as model accuracy.

Education + Experience

• Option A: Bachelor's or Master's degree in Computer Science, Mathematics, Statistics, or related field plus ~3+ years of professional ML engineering experience.
• Option B: No formal degree, ~6+ years of industry experience demonstrating equivalent proficiency in building and shipping ML systems.

What's in it for you

LON:

• Competitive equity package
• Health insurance for you and your family
• Corporate pension plan
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Opportunity to work for a globally diverse team
  

Multi Location: Amsterdam / Berlin / Yerevan / London:

• Competitive equity package
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Opportunity to work for a globally diverse team

Recruiter: #LI-MH1

About the Team

Miro’s Design team is on a mission to improve the experience of knowledge work, productivity tools, and remote collaboration. We produce best-in-class solutions for a future of work that’s diverse, intuitive, accessible, and enjoyable to use. Maybe that’s why our product is so globally beloved.

The Growth Design team is dedicated to designing experiences that help users understand Miro's value, make confident purchasing decisions, and upgrade at the right moments. We focus on pricing surfaces, packaging strategies, upgrade flows, paywalls, in-product prompts, and lifecycle touchpoints that convert free users into paying customers and guide existing customers to expand their usage. Operating across both self-serve (PLG) and enterprise segments, we design foundational systems that balance user experience with measurable business impact.

About the Role

As a Senior Product Designer for the Growth Monetisation team, you will design the experiences that directly influence how users perceive value, convert to paid plans, and expand their investment in Miro across both product-led growth and enterprise motion. You will run experiments and tackle complex, high-leverage challenges at the intersection of psychology, business strategy, and user experience, for individual buyers exploring Miro independently and enterprise teams navigating multi-stakeholder purchasing decisions.

What you’ll do

• Lead the end-to-end design of monetisation experiences, creating pricing pages, upgrade flows, checkout experiences, paywalls, and in-product conversion touch points that scale across self-serve users and enterprise accounts for our multi-product platform
• Design and run data-driven experiments focused on conversion, retention, and expansion metrics across different customer segments, driving a fast-paced experimentation culture by rapidly prototyping, A/B testing, and iterating on designs with cross-functional partners based on hypotheses, success criteria, and quantitative and qualitative findings
• Shape product strategy by partnering closely with cross-functional leadership (PM, Engineering, Data Analysts, Product Marketing)
• Translate behavioural data, pricing analytics, and user feedback from both individual users and enterprise buyers into intuitive design solutions that reduce friction, clarify value propositions, and drive confident purchase decisions
• Conduct user research, interviews, and usability tests, synthesising insights to uncover friction in pricing, upgrade, and billing experiences and translating findings into clear design iterations and new experiment ideas
• Balance the needs of different buying journeys, ensuring self-serve experiences prioritise speed and clarity while enterprise touch points accommodate complex approval workflows, and admin/billing requirements
• Collaborate with Content Design to craft compelling value propositions, feature descriptions, pricing copy, and conversion messaging
• Establish and advocate for scalable, best-in-class monetisation design standards, ensuring consistency and accessibility while partnering with design and core product teams to seamlessly blend monetisation requirements into the core user experience and roadmap
• Communicate design vision and rationale at all levels, effectively influencing stakeholders across the organisation
• Integrate AI and emerging technologies into the design process to accelerate validation, discovery, and prototyping of monetisation experiments
• Mentor and support other designers, sharing knowledge on conversion design principles, experimentation methodologies, and monetisation best practices

What you’ll need

• 5+ years of product design experience, ideally in B2B SaaS or growth-focused roles, with a portfolio showcasing your design thinking and measurable impact on conversion and revenue metrics
• Demonstrated experience designing monetisation surfaces with proven impact on conversion rates for both self-serve and enterprise buyers
• Experience designing and running data-driven experiments, interpreting analytics, and iterating based on quantitative and qualitative insights from different customer segments
• Strong understanding of monetisation and pricing concepts for SaaS products, including pricing psychology, value-based pricing, plan packaging, hybrid pricing models, and expansion revenue strategies
• Ability to balance business goals with user needs, delivering high-quality, user-centric designs that build trust while driving measurable business outcomes
• Strong collaboration skills with cross-functional partners, including PMs, Engineers, Data Analysts, Finance, Product Marketing, and Sales teams working across both self-serve and enterprise motions
• Proficiency in Figma and prototyping tools; experience with analytics platforms is a plus
• Ability to articulate and unfold your design decisions with an iterative mentality and embrace feedback with a growth mindset
• Experience using AI tools to accelerate validation, prototyping, or design discovery (ie Replit, Claude Code)

What's in it for you

We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board.

Recruiter: #LI-VS1

About the Team

Japan is one of four global sales regions of Miro, and Miro Japan was founded in May 2021 for building and growing the business. You'll be one of the sales members of the important expansion phase. The Strategic Sales team is a critical component of the Japan regional business. We work hard, but also prioritize our fun, collaborative, and well-balanced culture. As a rapidly growing organization, opportunities for internal growth and career development are plentiful!

About the Role

As a Strategic Account Manager, you will focus on acquiring and growing customers in large enterprises in the assigned industry. You’ll use research to gain insight into customer challenges, identify key partners, and challenge customers' thinking about how Miro can transform the way businesses work. Our goal is to create great customer experiences by being Miro product experts and advising customers to identify the needs and difficulties and get them resolved.

What you’ll do

• You will be the long term trusted partner to customers. Find and understand challenges at customers in their remote/hybrid work, drive the best solution with Miro, and lead them to a successful business transformation
• Be a champion of assigned territory, build territory and account plans to help define appropriate acquisition and expansion strategies
• Combine the interests of multiple client partners to drive account revenue growth
• Take initiative and reach out to new trials/users within customers to expand use cases and drive more revenue
• Work with cross functional teammates in Customer Success, Product, Sales Engineering, Marketing, and more
• You will master the art of discovery, and inspire new use cases where Miro can solve our customer’s challenges
• Be a key component in ensuring we have accurate data in our CRM to drive the strategy for our future growth
• Achieve monthly/quarterly quotas of pipeline, provide accurate forecasts and closed business

What you’ll need

• 5+ years of closing experience with Tech/SaaS companies, 3+ years in large enterprises
• Proven track record of conducting a meaningful conversation and building a relationship with CxO and VP/GM of line of businesses
• Strong prospecting, territory planning and team-selling experience
• Proven track record of exceeding sales quotas
• Experience in a fast-paced, dynamic environment
• Proficiency in Salesforce.com and opportunity qualification methodology like MEDDPIC
• You have a great attitude that can maneuver through ambiguity and ability to work and collaborative with a growing team
• You are curious: always looking for an opportunity to learn, grow, and give/receive feedback
• Language Proficiency: Native Level in Japanese and, Conversational English, both spoken and written

What's in it for you

We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board.

#LI-YN1

About the Team

The AMER Sales team is a cornerstone of Miro’s GTM strategy, leading the charge in transforming how the world’s most dynamic companies innovate through our AI-powered workspace. You will lead a high performing group who thrive on building a signal driven revenue engine across Commercial, Enterprise, and Strategic segments. We balance ambitious growth goals with a culture of deep collaboration, challenging our customers to rethink the future of work while providing our team members with the platform to scale their careers in a fast paced, mission driven environment.

About the Role

As the Head of AMER Sales, you will own all sales responsibility across major segments at Miro, leading the continued evolution from a collaboration tool into an AI-powered Innovation Workspace used by the world’s most dynamic companies.

You will be responsible for expanding and acquiring new logos across Commercial, Enterprise, and Strategic segments by leading, developing, and enabling a high-performing team of 60+ sellers and leaders. You will join a highly motivated, fast-moving sales organization focused on driving meaningful customer outcomes — helping organizations transform how they collaborate, align, and innovate.

The Head of AMER Sales is an ambitious, systems-oriented leader who will play a critical role in shaping and executing Miro’s go-to-market strategy. You will build and scale a repeatable, signal-driven revenue engine, leveraging product usage, customer insights, and AI to drive consistent pipeline generation, expansion, and long-term customer value.

You will challenge customers to rethink how work gets done — positioning Miro not just as a tool, but as a platform that accelerates decision-making, unlocks cross-functional alignment, and drives business outcomes.

What You'll Do

• Hire, coach, and lead a team of leaders and sellers to land + expand customers ranging from 500 to unlimited+ employees
• Help define and drive our overall GTM strategy across Commercial, Enterprise, and Strategic segments, aligning to Miro’s evolution as an Innovation Workspace
• Build and scale programs that generate consistent, high-quality pipeline by leveraging product signals, customer insights, and AI-driven prospecting approaches
• Expand revenue within our installed base by identifying new use cases, teams, and lines of business within existing accounts
• Empower your team to drive trial adoption, activation, and expansion—turning user growth into enterprise-wide standardization
• Actively engage in strategic deals, guiding multi-threaded sales cycles and elevating deal strategy across complex buying groups
• Partner closely with Marketing to design and execute campaigns tied to real customer workflows, use cases, and industry needs
• Elevate the team’s discovery capabilities—uncovering how customers work today and identifying where Miro can fundamentally improve speed, alignment, and outcomes
• Embed AI into the sales motion—from prospecting and account prioritization to deal execution and forecasting
• Ensure strong operational rigor, with accurate CRM data and insights that inform pipeline strategy, forecasting, and growth planning
• Consistently achieve and exceed monthly and quarterly targets for pipeline generation and closed business

What You'll Need

• 10+ years of management experience, with a strong track record of building, scaling, and evolving high-performing sales leadership teams in high-growth environments
• 15+ years of overall sales experience (IC + leadership) within a high-growth Enterprise SaaS company
• Proven ability to define and execute GTM strategy while building scalable, repeatable processes across segments
• Deep experience leading complex, multi-threaded enterprise sales cycles across multiple personas and functions
• Strong experience with prospecting strategy, territory planning, and team-based selling motions

Additional Strengths

• Demonstrated ability to leverage AI to improve sales productivity, pipeline generation, and customer engagement
• Experience incorporating AI tools and workflows into prospecting, research, personalization, and deal strategy
• Strong understanding of how AI can transform sales from activity-driven to signal-driven and system-enabled
• Comfortable operating as a hands-on leader — actively working with reps and engaging with customers to refine strategy and execution
• Excellent ability to identify friction points in the sales process and implement solutions that improve team effectiveness and efficiency
• Strong cross-functional collaborator, able to align Sales, Marketing, Product, and Customer Success around shared goals
• Naturally curious, with a continuous learning mindset and a strong orientation toward feedback and growth
• Highly results-driven, with a strong sense of ownership and a relentless focus on driving pipeline, revenue, and customer impact

What's in it for you

We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board.

About the Team

About the Role

What you’ll do

• Financial Reporting & Analysis: Own the quarterly consolidated flux analysis and the preparation of board/reporting package slides, providing clear narratives for executive leadership
• Audit & Project Management: Serve as the lead project manager for the global annual audit, coordinating with international teams and external auditors to ensure a timely completion
• Close Management: Command the global close timeline, ensuring all deadlines are met across entities while maintaining a rigorous Journal Entry (JE) review process
• Technical Accounting & Equity: Manage equity reporting (including stock-based comp) and oversee the accounting for complex instruments, including hedging, capitalized commissions, and capitalized software
• Investor Relations Support: Partner with the leadership team on investor reporting, ensuring all external financial communications are accurate and compliant
• AI & Systems Innovation: Act as the functional lead for the GL piece of our AI automation project, identifying opportunities to leverage AI for JEs, reconciliations, and anomaly detection
• Compliance & Documentation: Author and maintain annual GL memos and technical positions to ensure the company’s accounting policies remain robust and current
• Ad Hoc Projects & Strategic Initiatives: Act as the lead for the GL department, spearheading high-impact projects including M&A integration, new entity setup, or technical research into emerging accounting standards as business needs evolve

What you’ll need

• Certification: Active CPA is a plus
• Experience: 8–12+ years of accounting experience, including a leadership role within a global, multi-entity environment
• Technical Mastery: Strong command of GAAP/IFRS, particularly regarding equity, and consolidations
• Systems Fluency: Advanced experience with ERP systems and a genuine interest in AI/automation tools for finance
• Project Management: Proven ability to manage complex, multi-stakeholder projects like global audits or system implementations

What's in it for you

We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board.

#LI-LW1

About the Role

What you’ll do

• Pigment Architecture & Ownership: Serve as the Lead Architect for our Pigment environment. You will own the end-to-end lifecycle: discovery, design, build, UAT, and deployment
• Model Building: Assist in the building and refining of financial models (Headcount, Revenue/ARR, OpEx, and Cash Flow) directly within Pigment, ensuring they are dynamic, scalable, and audit-ready
• Data Strategy & Integrations: Provide overall support for the Finance Systems roadmap. Partner with our Biz Tech and Accounting to optimize data flows between Pigment and our tech stack (e.g., NetSuite, Salesforce, Workday, Snowflake)
• Enablement: Act as the internal champion for Pigment. You will create documentation and lead training sessions to ensure the broader Finance and Business Org can self-serve and trust the data
• Process Engineering: Look beyond the software to improve the process. You will identify bottlenecks in our current planning cycles and automate them away

What you’ll need

• Experience: 5+ years of experience in Finance, Data and Systems, Finance Systems or a similar role. At least 2+ years of hands-on experience as a "Model Builder" in a connected planning tool (Pigment experience is a huge plus, but any planning tool such as Anaplan or Adaptive is a plus)
• Systems Fluency: You think in dimensions, versions, and data types. You understand how to structure formulas that are efficient and easy for others to follow
• Problem Solver: You have a "builder" mindset. When a model breaks or a data sync fails, you enjoy digging into the logic to find the root cause
• Communication: Ability to translate "system-speak" into everyday language for the finance and business partners

What's in it for you

We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board.

#LI-AP1

About the Team

About the Role

What you’ll do

• Combine the interests of multiple client stakeholders to drive account revenue growth
• Strategic account planning to motivate and lead company resources in appropriate expansion strategies
• Break into new personas and lines of business to drive incremental use cases 
• Be a key component in ensuring we have accurate data in our CRM to drive the strategy for our future growth
• Achieve monthly/quarterly quotas of pipeline and closed business 

What you’ll need

• 4+ years of quota carrying sales experience within the UK enterprise market, including experience with SaaS
• Strong account expansion skills (new business, strategic territory & account planning, cross functional team-selling)
• Proven track record of exceeding sales quotas
• Excellent verbal and written communication skills
• You have the ability to build rapport and relationships with senior clients
• You have a great attitude that can maneuver through ambiguity and ability to work and collaborative with a growing team
• You are a results-oriented individual who is excited by the prospect of fueling the continued growth and success of Miro by growing our sales pipeline.
• You have a “can do” attitude and are relentless in pursuing goals and solving problems

What's in it for you

We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board.

Recruiter: #LI-JM3

About the Role

The Renewal Manager is tasked with owning the renewal journey for our existing customer base in the DACH region. You will achieve high retention rates by acting as the primary point of contact for Enterprise and Mid-Market clients, driving the end-to-end process from initiation to close.

What You’ll Do

• Own the renewal journey from initiation to close for Enterprise and Mid-Market clients in DACH.
• Act as a "T-Shaped" partner, thinking beyond your function to ensure the best outcome for the customer and Miro.
• Collaborate at eye-level with Account Executives and Customer Success to identify expansion opportunities.
• Maintain accurate 120-day forecasts and high data hygiene within the CRM.
• Ruthlessly simplify renewal processes to maintain high-velocity execution.

What You’ll Need

• 3+ years of experience in renewals, account management, or a commercial SaaS role.
• Proven success in mitigating churn in complex, multi-stakeholder enterprise environments.
• Strong negotiation skills and "Intellectual Honesty" when navigating difficult customer conversations.
• Professional fluency in both German and English (written and verbal).
• Experience managing a large book of business (50+ accounts per quarter).
• A "can-do" attitude with the resilience to navigate a fast-paced "marathon of sprints."

What's in it for you

We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board.

#LI-SM1

About the Team

About the Role

What you’ll do

• Lead the US Team: Directly manage and develop the US-based People Operations team, fostering a culture of care, empathy, and high performance. Serve as a hands-on mentor and advisor to People Operations team members globally, sharing best practices, providing guidance on complex issues, and elevating operational standards across all regions. Create an environment of psychological safety where teams feel empowered to ask curious questions and continuously improve.
• Serve as the US Expert: Act as Miro's subject matter expert on operationalizing employment law and compliance across US jurisdictions, with deep expertise in California, New York, and Texas, and working knowledge of compliance requirements across 20+ states where Miro has remote employees. Translate complex legal requirements into clear, actionable guidance that empowers PBPs, managers, and employees to make confident decisions. Provide hands-on support for the most complex compliance matters.
• Drive Operational Excellence and Efficiency: Identify service gaps and implement innovative solutions that enhance service delivery and employee experience. Actively champion AI and automation opportunities to streamline operations, eliminate manual work, and free teams globally to focus on high-value strategic initiatives.
• Be Hands-On When It Matters: Jump into the details when needed — whether that's resolving a complex case or personally handling escalations that require senior expertise. Model the standard of service excellence you expect from your team by staying connected to the day-to-day.
• Deliver Complex, Cross-Functional Projects: Own the execution of time-sensitive initiatives. Ensure every deliverable is on time, within scope, and thoroughly documented — getting personally involved in critical workstreams as needed.
• Partner Strategically with Key Stakeholders: Collaborate closely with People Technology, Legal, Total Rewards, PBPs, and other stakeholders. Serve as the primary US-based People Ops point of contact, proactively communicating to keep all stakeholders aligned and informed
• Leverage Data to Drive Decisions: Use data to monitor team performance, identify trends, and make evidence-based recommendations that improve service delivery and compliance outcomes across the region and inform global practices.

What you’ll need

• Deep US Employment Law Experience & Expertise: 6+ years of HR experience with substantial exposure to US employment frameworks, including hands-on experience with California, New York, and Texas labor law. You navigate multi-state regulatory complexity with confidence and can anticipate how changes impact operations across jurisdictions. 
• Experience Driving Efficiency Through Technology: Track record of implementing AI, automation, or service delivery technologies that improved operational efficiency. Hands-on experience with Workday, including partnering with People Technology to define business requirements for system enhancements or configuration changes, and owning the testing and validation of solutions before go-live. You're comfortable bridging the gap between operational needs and technical execution.
• Exceptional Stakeholder Management: Outstanding communication and collaboration skills. You navigate differing professional opinions diplomatically, build consensus across functions and geographies, and maintain strong relationships even in challenging situations. 
• Hands-On Leadership Experience: You're a roll-up-your-sleeves leader who balances strategic thinking with tactical execution. You're comfortable leading direct reports while also jumping in to handle complex cases, mentor team members, and personally drive critical initiatives to completion. 
• Proven Leadership at Scale: 5+ years of experience leading direct reports while also coaching, mentoring, and influencing team members outside your direct reporting line. You build capability across teams and elevate performance through effective mentorship and hands-on guidance. 
• Ability to Simplify Complexity: Demonstrated ability to translate intricate legal and operational requirements into simple, followable how-to guides that non-experts can easily understand and apply. 
• Strong Program Management: Proven ability to manage multiple complex projects simultaneously with strict accountability for results. You balance competing priorities while maintaining quality and meeting deadlines — and you're not afraid to get into the weeds when projects need hands-on leadership. 
• Comfort Operating in Ambiguity: You thrive when building foundational processes from scratch while simultaneously managing urgent escalations. You can establish structure in chaos without losing sight of long-term strategic goals.

What's in it for you

We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board.

#LI-JR2

About the Team

The Enterprise DACH team is a critical component of our go-to-market strategy as we transition Miro from a collaboration tool to a multi-product innovation platform. We are positioning Miro as the strategic partner for Product Acceleration, helping the most complex organizations in Germany, Austria, and Switzerland move from discovery to delivery faster than ever. By leveraging our new AI-innovation workspace and Agentic AI, you will help customers automate workflows and bridge the gap between ideation and execution.

About the Role

What you’ll do

• Strategic Expansion: Prospect, develop, and close expansion opportunities within your named Enterprise accounts by introducing Miro’s multi-product suite
• Persona-Based Selling: Build deep, trusted relationships with Heads of Product, Heads of Design, CTOs, and Chief AI Officers to align Miro with their product roadmaps
• AI Transformation: Champion the use of Agentic AI and our AI-innovation workspace to solve bottlenecks in the product development lifecycle
• Value-Led Discovery: Run effective discovery sessions that move beyond features to focus on Product Acceleration and business outcomes
• Collaborative Selling: Partner with Customer Success, Solution Engineering, and Marketing to run successful pilots and "Value Realization" workshops
• Account Blueprinting: Create and execute strategic account plans for top-priority customers, mapping out how Miro can serve as the core OS for their innovation teams
• Forecast Accuracy: Maintain a clean pipeline and accurately forecast monthly and quarterly quotas

What you’ll need

• SaaS Sales Expertise: 3/4+ years of sales experience within technology/SaaS, with a proven track record of navigating the Enterprise DACH market
• Executive Credibility: Ability to hold high-level conversations with CTOs and AI leadership regarding platform integration and AI-driven automation
• Domain Fluency: Understanding of the product development lifecycle (Product Management, UX/Design, Engineering) and how AI is shifting these industries
• Consultative Approach: Proven ability to work backwards from a customer’s business priorities to deliver a high-ROI solution
• Growth Mindset: You are curious and excited to learn about multi-product ecosystems and the evolving landscape of Agentic AI
• Linguistic Skills: Professional-level fluency in both German and English is essential for this territory
• Result-Oriented: A "can-do" attitude with a relentless drive to exceed quotas and solve complex customer problems

What's in it for you

We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board.

Recruiter: #LI-SM1

About the Team

Miro’s Customer Experience includes the following teams: Renewals, Customer Success, Customer Support, and Customer Education.  All teams are focused on our mission of empowering our customers to create the next big thing! The Customer Success team is a global group and this role sits on our UK/I team on the Strategic Customer Success Team. Our team is focused on delighting our customers by being a strategic partner, and by ensuring they rapidly achieve value with Miro as they drive innovation with their teams. 

About the Role

Miro is growing its Customer Success organization, and we are looking for empathetic, customer-centric individuals to join our team! A Strategic Customer Success Manager’s primary responsibility is to ensure our customers realize the value from the investment they have made in Miro. In order to accomplish this, you will work to ensure that our platform and its underlying capabilities are tied to critical business workflows with each customer in your portfolio. You will nurture key stakeholder relationships, and be passionate about getting multi-threaded within accounts. You will build and maintain joint success plans, schedule and run quarterly executive business reviews, and you will act as the voice of the customer within Miro.

This is a permanent, full time role, 2 days p/w on Tuesdays and Thursday in our London hub.

What you’ll do

• Be responsible for a portfolio of a hybrid UKI book of business amounting to £100k plus in revenue 
• Become a Miro product expert and use this knowledge to effectively guide customers towards their desired outcomes;
• Deeply understand a customer’s business, diagnose adoption and value gaps, and co-create outcome-driven plans that maximize realized value, retention, and expansion
• Engage with internal and external stakeholders to improve customer retention metrics (Activation, MAU, Engagement)
• Identify, track, and improve the health status of each of your customers
• Develop best practices for customer growth/renewal to ensure ongoing customer success
• Partner with our sales and renewals teams to help maintain and grow our partnerships
• Utilize industry leading tools like Gainsight, Outreach, Looker to prioritize and manage your portfolio

What you’ll need

• 5+ years in a Customer Success or other B2B client-facing role, in a B2B or B2B2C SaaS company as a CSM
• Experience in a strategic consulting firm handling complex accounts is a must for this role
• Consistent track record of handling a strategic portfolio of large Enterprise Accounts
• Experience in working cross-functionally daily. Being the bridge that connects the users with the rest of internal teams (Customer, Support, Sales, Product, etc)
• Strong experience in interacting with decision makers of all levels and various departments and in establishing credibility with key decision makers from the customer side
• Demonstrated examples of building and executing large scale adoption plans 
• Strong written and verbal communication skills
• Excellent listening skills, customer-centric mentality and empathy towards users and customers
• Ability to recognize & increase business value as well as internal opportunities
• Ability to collaborate in a constantly evolving scale-up environment. You think beyond your own role and function and have the big picture in mind with everything you do. You’re not boxed-in when it comes to your responsibilities but will do what is needed to get to the best outcome fastest
• Have proactive and collaborative mentality and excellent time management skills, ability to handle multiple accounts & assignments simultaneously
• Experience or high curiosity about the SaaS and AI
• Fluency in English

What's in it for you

We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board.

#LI-ED1

About the Team

The regional marketing function at Miro focuses on driving pipeline and revenue across our key markets. Our regional marketing team executes 80+ high-touch programs (executive roundtables, dinners, networking events, conferences) efficiently and at scale and you will be a critical part of making that happen.

About the Role

What you’ll do

• Process Optimization: Actively identify and implement significant, AI-driven process improvements to streamline event logistics, vendor management, and contract sourcing across the region
• End to end ownership of specific  programs and process in support of the regional marketing team
• Logistics & Vendor Management: Serve as the execution partner for regional marketers, overseeing the complete operational lifecycle of events
• Venue Sourcing and Management: Planning, sourcing, negotiating, and booking high-quality venues and catering for executive events
• Managing procurement, contracting, and compliance processes with third-party vendors and contractors
• Coordinating collateral, shipping, and on-site logistics for various regional programs.
• Managing pre and post-event operations including lead upload and reporting, campaign set up and Salesforce hygiene, working with regional sales teams as needed
• Reporting Support: Assist the regional team with key operational reporting tasks, ensuring timely and accurate data related to event budgets, vendor performance, and regional campaign metrics
• Scope to work with the Head of EMEA Marketing, and partner with regional sales leaders, design and execute a regional marketing program that lays the foundation for generating and accelerating pipeline in our emerging EMEA regions, as the business grows
• Collaborate cross-functionally with our dedicated Partner Marketing and Channel teams to execute co-branded marketing motions alongside local partners, with a strong focus on partner-led events

What you’ll need

• 3–5 years of experience in B2B Field Marketing or Event Marketing, preferably within the SaaS/Technology sector.
• Proven ability to manage multiple complex projects, budgets, and vendors simultaneously with meticulous attention to detail.
• Direct experience with event planning including venue sourcing, contract negotiation, vendor management and managing third-party suppliers and contractors.
• Experience with, or a strong aptitude for, using AI/automation tools and data to make operational processes more efficient.
• Some exposure to working with partner marketing and channel partners. Prior experience with channel and partner-first marketing motions is highly valued.

What's in it for you

We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board.

About the Team

Miro is on a mission to empower teams to create the next big thing, and our teams are at the forefront of making that vision a reality. Our teams drive AI-powered innovation across Miro's platform by building robust technical foundations, delightful product features, and intelligent capabilities that transform how users interact with content on the canvas. Whether developing structured widget capabilities that help users visualize and interact with complex information, building AI platform infrastructure, or creating intelligent features that anticipate user needs, our work is foundational to Miro's evolution.

About the Role

As an AI Engineer, you'll design and build AI-driven capabilities that enhance how users create, transform, and collaborate on canvas. You'll bridge AI innovation and product delivery - shipping delightful, safe, and reliable experiences that leverage cutting-edge LLMs while maintaining the performance and polish users expect from Miro's collaborative canvas.

What you’ll do

• Design, develop, and ship AI-driven capabilities—including agents, intelligent assistants, context-aware prediction, and generative AI—using Python, top-tier LLMs, TypeScript, React, Canvas, and WebGL
• Engineer high-performing AI workflows leveraging LLMs (OpenAI, Anthropic Claude, Google Gemini), prompt engineering, and generative techniques—ensuring reliability, scalability, and maintainability
• Execute end-to-end AI projects from conceptualization and prototyping to production code, collaborating closely with product managers, designers, and engineers
• Experiment and iterate on AI capabilities within your team domain, staying ahead of emerging AI tools, frameworks, and techniques
• Champion best practices in AI system development—including evaluations, LLMOps, CI/CD, observability, and ethical AI principles
• Measure and optimize AI performance, establishing benchmarks for user engagement, model accuracy, latency, error rate, and drift
• Write clean, well-tested, maintainable code, participating in code reviews and® technical discussions across the stream
• Troubleshoot and resolve production issues, ensuring high availability and performance

What you’ll need

• 3+ years of professional experience with a proven track record delivering AI-first capabilities in customer-facing products—driving value through features users directly interact with
• Excellent communication skills, able to translate complex technical concepts for non-technical stakeholders
• Strong Python skills and familiarity with FE technologies (e.g. Typescript, React etc)
• Demonstrated expertise in prompt engineering and context engineering using top-tier LLMs (OpenAI GPT, Anthropic Claude, Google Gemini)
• Ability to develop high-quality, production-ready code within complex codebases
• Experience with LLM evaluation frameworks and a track record of building evals that meaningfully inform model selection, prompt iteration, or feature quality.
• Solid understanding of ML fundamentals, including probabilistic modeling, evaluation techniques, and deep neural networks
• Experience with LLMOps and cloud services (AWS, Azure, Amazon Bedrock, etc.)
• AI-First Proficiency. We’re building for an AI-first future, and we’re looking for graduates who aren’t just using AI—they’re mastering it. We’re excited to meet early-career engineers who have moved beyond simple chat prompts and have truly integrated AI into their development flow. Whether it’s using AI agents for autonomous debugging, analyzing logs, or rapidly prototyping and shipping features to production, we value the ability to "pilot" these tools to deliver high-quality code at an ambitious pace.
• Nice-to-have: Experience with rendering technologies like WebGL, Canvas API, or 2D graphics libraries (PixiJS, Skia)
• Nice-to-have: Real-time technologies experience (WebSocket)
• Nice-to-have: Vector databases, RAG pipelines, LangChain, or agent frameworks
• Nice-to-have: Multi-modal AI or long-context handling
• Nice-to-have: ML frameworks: PyTorch, TensorFlow, Hugging Face Transformers

What's in it for you

We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board.

Recruiter: #LI-JR1

About the Team

About the Role

What you’ll do

• Design, develop, and maintain backend services that support pricing, packaging and monetization
• Create proof of concepts and prototypes to validate ideas
• Make appropriate trade-offs when supporting experimentation
• Work in a cross-functional team on projects to bring new products to market on top of our Monetization platform
• Contribute to or drive initiatives and experiments to optimise conversion or introduce new monetization capabilities
• Contribute to system architecture and infrastructure choices with a focus on scalability, performance, and maintainability
• Help shape and drive technical strategy for Miro's Pricing and Packaging platform
• Maintain high code quality through testing, code reviews, and automation
• Leverage the latest AI coding tools to optimise how you work with your team

What you’ll need

• 5+ years of backend engineering experience
• Strong experience with Java or Kotlin in production environments preferred
• Experience designing and maintaining scalable services
• Proficiency in modern development practices (CI/CD, observability, test automation)
• Strong ownership mindset and collaborative approach to problem-solving
• Experience working in a product-led company

What's in it for you

We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board.

About the Team

About the Role

What you’ll do

• Own and deliver against a partner revenue quota, tracking and managing key performance metrics across your region
• Identify, recruit, onboard, and enable resellers, distributors, solution partners, consultancies, and referral partners
• Build and execute a scalable partner onboarding and enablement experience that supports the full B2B SaaS sales cycle
• Develop joint GTM plans with partners, including co-marketing initiatives such as events, webinars, and demand generation campaigns
• Drive strong sales alignment between partners and internal sales teams to accelerate pipeline creation and deal closure
• Build and maintain executive-level relationships with partners, lead QBRs, and continuously iterate on joint GTM strategies
• Support partners’ ability to deliver post-sales services, customer adoption, and long-term value
• Collaborate cross-functionally with sales, customer success, marketing, product, and operations to ensure partners have the tools, resources, and support needed to succeed

What you’ll need

• A strategic thinker who can set clear metrics and long-term plans, while also hustling to execute and deliver short-term wins
• Strong understanding of the B2B SaaS sales motion, with the ability to enable partners to successfully replicate it
• Proven experience closing deals and managing opportunities from lead generation through negotiation and close
• Comfortable balancing experimentation and iteration with scalable, repeatable partner programs
• Creative and forward-thinking, with interest in building a partnership ecosystem beyond traditional IT channel models
• Extroverted, relationship-driven, and confident working across cultures and functions
• 2+ years in a partner-facing, quota-carrying role (channel sales, alliances, business development, account management) within a B2B SaaS company
• Proven success working with distributors, resellers, and solution partners across UK/I (potential for additional region)
• Experience driving revenue via partners in international markets
• Fluency in English required (additional languages a plus)
• Willingness to travel up to 25%

What's in it for you

We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board.

#LI-ED1

About the Team

The Global People Operations Team is the operational heartbeat of Miro, delivering streamlined, high-quality people services that empower every Mironeer's journey. Our North Star is building a world-class, follow-the-sun service delivery model that provides seamless, scalable support across all time zones. 

We're pioneering the future of People Ops through AI-driven automation and enabling employee self-service. Guided by data and powered by innovation, we deliver secure, compliant, and agile operations across the full employee lifecycle—from onboarding to offboarding, benefits administration to policy management. 

By partnering closely with the broader People Team, Payroll & Stock Admin, Workplace, and Workplace IT,  we enhance the employee experience while maintaining the operational excellence that allows our business to scale globally.

About the Role

What you’ll do

• Local Expert: Be the subject matter expert in operationalizing labour laws and regulations in the Netherlands, including developing global to local processes, policies, and programs. Teach and train your fellow teammates on local topics. Stay informed about updates to regulations and HR market practices within the countries you support.
• Local Compliance: Ensure Miro keeps up to date with compliance within the Netherlands. This includes being responsible for any relevant compliance reporting, government filing, IND processes, and workers comp. Conduct regular compliance audits to ensure we meet requirements.
• Frontline People Support: Help support the People Help Portal by providing timely and accurate responses to questions related to HR programs and benefits. While your primary focus is the Netherlands, you'll also handle global tickets as part of a shared team model — always applying a global-to-local lens to ensure our global standards translate correctly into local context.
• AI & Automation: Actively identify and implement opportunities to leverage AI, automation, and service delivery technologies to improve People Operations efficiency. Evaluate and adopt tools that enhance how the team works, and help translate these capabilities into practical, scalable workflows.
• Process and Program Management: Own the execution of key People processes across the full employee lifecycle — onboarding, job changes, leaves and UWV coordination, and offboarding. You keep the day-to-day running smoothly while also contributing to broader team priorities and projects.
• HR Data and Record Management: Responsible for the accurate maintenance of HR profiles, data, and other recordkeeping systems for our Netherlands employees. Ensure all employee records are up-to-date and confidentially managed, adhering to GDPR and local data protection regulations.
• Payroll Collaboration: Work closely with the Payroll Team to ensure accurate and compliant payroll runs, including processing pay changes, leaves, and other employee updates in line with Dutch legislation. Serve as the local point of contact for payroll inputs and flag any issues in a timely manner.
• Benefits Administration: Provide support in the administration of employee benefits programs in the Netherlands to ensure we follow local requirements.
• Continuous Improvement: Actively seek ways to improve People processes and practices. Participate in cross-functional projects and initiatives aimed at enhancing the efficiency and effectiveness of the People Operations function.

What you’ll need

• Comprehensive understanding of the labour laws and regulations in the Netherlands, including familiarity with IND processes, Works Council engagement, and operationalizing EMEA Pay Transparency
• Fluency in English and Dutch
• 4+ years of experience in People Operations or People Service Delivery
• Track record of implementing AI, automation, or service delivery technologies that improved operational efficiency — you're comfortable evaluating and adopting new tools that enhance how teams work
• Ability to work hybrid (at least 1-2x in office per week)
• Experience in Workday (e.g. super user in People Ops, partnering with People Tech on requirements and testing) and ticketing systems (e.g. Jira)
• Demonstrated ability to manage day-to-day operations while driving projects simultaneously
• Ability to adapt to changing business needs and thrive in a dynamic environment
• Sensitivity to and understanding of cultural differences and the ability to navigate these in a business context
• Outstanding communication and collaboration skills
• Demonstrated ability to translate intricate legal and operational requirements into simple, followable how-to guides that non-experts can easily understand and apply
• Experience handling HSM permit extensions and complex visa types in the Netherlands (preferred)
• Knowledge of labour laws and regulations in Denmark and France is a plus
• Previous experience working for a global company and with EOR vendors such as Remote.com is also a plus

What's in it for you

We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board.

#LI-MD3

About the Team

About the Role

What you’ll do

• Architect Your Territory: Strategically prospect, build, and manage a high-conviction pipeline of new business and expansion opportunities to consistently exceed your revenue targets
• Champion Value-Based Selling: Masterfully conduct discovery calls to uncover deep-seated business pains and expertly articulate the tangible value and ROI of Miro to a diverse range of stakeholders, from practitioners to C-level executives
• Orchestrate Complex Deals: Execute multi-threaded sales campaigns, skillfully navigating procurement, security, and legal processes with a solutions-oriented mindset
• Drive Expansion: Partner with your existing customers to identify new use cases and expand Miro's footprint across new departments and lines of business, turning initial wins into enterprise-wide partnerships
• Collaborate to Win: Work in a tight-knit pod with your BDR, Solutions Engineer, and Customer Success Manager to deliver a world-class customer experience from first touch to renewal

What you’ll need

• 2+ years of quota-carrying, closing experience in a SaaS Account Executive role
• A Proven Track Record: You have a history of consistently meeting and exceeding your sales targets and are proud of your achievements
• Deep Curiosity & Strong Discovery Skills: You are a natural investigator who asks insightful questions and listens intently to understand the "why" behind a customer's challenges
• A Proactive Mindset: You are a self-starter with a high motor for activity. You don't wait for leads; you creatively and persistently build your own pipeline
• Operational Excellence: You have a defined process for managing your time, territory, and pipeline, and you are proficient with tools like Salesforce and sales engagement platforms (e.g., Outreach)
• Coachability & a Hunger to Learn: You actively seek out feedback, are open to new ideas, and are constantly looking for ways to improve your craft
• Bonus Points for: Experience with MEDDPICC or other value-selling methodologies

What's in it for you

We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board.

About the Team

Miro’s Customer Support organization partners closely with Engineering to protect product quality, accelerate incident resolution, and remove recurring friction for customers. SWAT stands for Stabilization, Workaround, Advocacy, and Triage. The SWAT team sits at this intersection, owning high‐impact escalations, driving proactive fixes, and building internal tooling that improves responsiveness and reliability.

We strive to provide the highest quality of service with a sense of empathy and passion, and exceed our users' expectations by always thinking one step ahead when providing solutions.

The SWAT team plays a major role in Miro's Customer Support organization, handling the tough, technical, and complex escalations and issues to ensure continuous coverage for our global customers. Across 4-5 different support hubs around the globe, we all work together to play as a team to win the world!

 Mironeers work in a hybrid model, with 2 days a week in our vibrant Austin hub as our baseline. We would love the person who accepts this role to live in Austin or surrounding areas to participate in hub activities and office culture where possible! However, we are flexible with working from home when needed.

About the Role

As a SWAT Engineer II, you’ll be a technical responder for complex customer‐reported issues and production incidents. You will investigate quickly, triage precisely, collaborate across Engineering and Support, and turn learnings into durable fixes, processes, documentation, and tooling. This role participates in a structured follow‐the‐sun on‐call rotation for high‐priority incidents to keep customers unblocked and informed.

What you’ll do

• Lead investigations for complex customer‐reported and production issues, isolate root causes, and drive resolution or escalation with clear SLAs.
• Triage and prioritize escalations, maintain a visible, data‐driven backlog of trending defects, and improvements.
• Build and maintain lightweight internal and external tools/workflows that streamline diagnostics, triage, and mitigations for Support and partners.
• Provide technical leadership and coaching experience of peers and team members.
• Contribute to RCAs and preventive actions, convert incident learnings into docs, runbooks, and product feedback.
• Partner with Engineering, Product, Security, Legal, and CS to ensure safe, timely customer communications and fixes during incidents.
• Participate in a regional, follow‐the‐sun on‐call rotation for high‐priority incidents

What you’ll need

• 3–5+ years in Technical Support Engineering, Sustaining Engineering, SWAT/TAM, or similar production‐facing role.
• Proven customer experience, incident response, and triage experience (diagnostics, isolation, mitigation, communications).
• Ability to unblock escalations with fast triage, decisive action, collaboration, and clear updates.
• Practical scripting/development experience for internal tooling or automation.
• Excellent written and verbal communication; comfortable with executive‐level updates during time‐sensitive events.
• Strong cross‐functional collaboration and “lead without authority” skills.

What's in it for you

We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board.

#LI-LW1

About the Team

About the Role

What you’ll do

• Design and implement scalable, fault-tolerant backend services for email and in-app notifications
• Build and evolve event-driven, asynchronous pipelines that process high volumes of product and user events
• Create high-quality technical designs and write clean, maintainable, self-documented production code
• Ensure correctness, idempotency, deduplication, and delivery guarantees across notification flows
• Optimize performance, latency, and scalability while maintaining reliability under peak load
• Take long-term ownership of features and subsystems, including production health and evolution
• Collaborate with Product and Platform teams to deliver relevant and timely user notifications

What you’ll need

• 6+ years of backend development experience (Java 17, Kotlin, Spring / Spring Boot)
• At least 4+ years of experience building and operating distributed systems in production environments
• Strong understanding of event-driven architectures, async processing, and message-based systems
• Solid knowledge of high-load SaaS architecture, scalability, and reliability patterns
• Some experience with streaming/messaging platforms, notifications or feed-like systems (email, in-app, push, or similar)
• Familiarity with cloud infrastructure, preferably AWS, and production observability practices

AI-First Proficiency

We embrace AI-first development. Our ideal candidate has moved way beyond basic Copilot usage, and integrated AI agents into their entire SDLC—from autonomous debugging and log analysis to rapid prototyping and shipping features to production. We expect you to be an expert "pilot" who can orchestrate AI tools to deliver high-quality code at a pace that traditional workflows can't match. Practically this means that you are running multi-agent flows using tools like Claude Code, Cursor or similar. If you’ve optimized your workflow to be 10x faster using the latest AI tools, we want to talk to you.

What's in it for you

We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board.

Recruiter: #LI-VS1

About the Team

You'll join Miro's Professional Services team as a Technical Account Manager in EMEA, reporting directly to the EMEA + JAPAC lead. Our mission is straightforward: be strategic partners to the enterprise customers who pay for TAM services. You'll work closely with the PS team to share what you're learning and avoid reinventing the wheel, partner with Product to stay ahead of new capabilities and solve tricky technical challenges, and team up with Customer Success to make sure large accounts get both the deep technical expertise and the relationship coverage they need. This is a newly created role designed to fill a real gap — we need someone who can bring advanced consulting skills with a sharp focus on AI-driven delivery.

About the Role

You'll be the first to pioneer how we deliver TAM services using Miro's AI capabilities, then feed those insights back to help the whole team get better. Your job is to help enterprise customers redesign how they work — guiding them through innovation workflows, building integration strategies that actually stick, and turning Miro into something their teams can't imagine working without. You'll spot opportunities to improve platform health and adoption before customers even ask, equip internal champions to spread adoption across their organizations, and lead the kind of change management that makes Miro a cornerstone of how companies innovate. The work matters because you're directly shaping how enterprises use AI to transform their workflows and embed better ways of working into their daily reality.

What you’ll do

• Re-design and optimize AI-driven business workflows that transform how enterprise customers work across the full innovation cycle, from discovery through delivery
• You'll support customers in integrating with Miro's REST APIs API, WebSDK, and MCP to create integrations that drive real business value
• Own the technical health of customer accounts by monitoring platform engagement and spotting opportunities to deepen adoption, reduce time spent switching between tools, and help teams work faster with Miro's AI capabilities
• Build and scale adoption across customer organizations by coaching internal champions, supporting Centers of Excellence, and helping teams navigate the organizational change that comes with making Miro a strategic part of how they innovate
• Partner with Customer Success Managers to run Quarterly Business Reviews, turning platform data and adoption patterns into clear insights that inform strategy and prove business impact
• Act as the strategic technical partner for customers paying for TAM services — you'll own outcomes end-to-end, anticipate needs before they surface, and proactively shape how customers get the most from Miro

What you’ll need

• 5+ years in consulting, technical account management, forward deployed engineering, or similar customer-facing technical roles at enterprise SaaS companies — you've been in the room with complex customers before
• Hands-on experience with AI tools, prompt engineering, and agentic workflows — this isn't theoretical; you actively use AI to solve problems and deliver faster, and you're comfortable teaching customers to do the same (this is critical)
• Strong technical fluency with APIs, integrations, and how enterprise IT ecosystems actually work — you can architect solutions and have technical conversations that build customer confidence
• A track record of leading workflow optimization, driving platform adoption at scale, and managing change across large organizations — you know what it takes to get entire departments to work differently
• Expertise in using platform analytics to make data-informed decisions and the ability to facilitate executive-level conversations and cross-functional workshops with credibility
• A proactive, ownership-driven mindset — you act without waiting for permission, define what success looks like, and drive to outcomes instead of just completing tasks

What's in it for you

We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board.

#LI-MD3

About the Role

The Innovation Architect acts as a Solution Architect for collaboration and ways of working within Miro’s Miro Optimization Services & Training (MOST) program.

MOST is Miro’s annual professional services subscription designed for enterprise customers who need ongoing, flexible access to expert guidance—not a one-time project.
Customers receive 240 hours per year of services to help them design, implement, and scale collaboration solutions in Miro across teams, functions, and geographies.

In this role, the Innovation Architect partners with customers to translate business strategy into scalable collaboration architectures inside Miro.
This includes diagnosing workflow and adoption challenges, designing governance and operating models, and shaping a structured, outcomes-driven solution roadmap that evolves as customer needs change.

Innovation Architects operate as trusted advisors to both business and technical stakeholders.
They design end-to-end collaboration solutions by combining process design, workspace architecture, governance, and enablement to ensure customers achieve measurable value from Miro

What you'll do

• Lead discovery to understand customer goals, workflows, and pain points; translate findings into a structured MOST game plan aligned to their 240-hour allocation
• Facilitate vision, alignment, and prioritization sessions to help customers define outcomes, success criteria, and adoption milestones
• Conduct collaboration, workflow, and workspace assessments; synthesize insights and provide clear recommendations for improvement
• Design and implement governance frameworks (workspace structure, naming, access, lifecycle, templates) that reduce risk and support long-term scalability
• Guide customers through change-management initiatives, including communication plans, stakeholder alignment, and rollout sequencing
• Coach teams on Miro best practices, intelligent templates, AI workflows, and techniques to streamline planning, retrospectives, decision-making, and cross-functional work
• Facilitate workshops across Agile ceremonies, product development, innovation, research, design thinking, and strategy development
• Build lightweight prototypes, templates, and reusable workflows that accelerate customer adoption and demonstrate the art of the possible
• Partner with IT/Admin stakeholders to establish standards, reduce tool sprawl, and drive consistency in workspace setup and governance
• Recommend process optimizations that increase operational efficiency, improve collaboration quality, and reduce context switching
• Provide ongoing advisory support throughout the MOST subscription, updating forecasts, adjusting plans, and ensuring hours are used strategically
• Track progress against milestones and outcomes; flag risks early and help customers re-prioritize work as business needs evolve
• Collaborate with CSMs, Architects, and Engagement Managers to ensure consistent delivery and alignment across customer stakeholders
• Contribute to internal playbooks, templates, and delivery assets that improve team leverage and delivery efficiency across Professional Services
• Stay current on Miro innovations, AI features, and collaboration trends to continuously uplevel customer guidance

What you'll need

• 6+ years in consulting, change management, Agile transformation, digital collaboration, or similar fields
• Experience supporting enterprise-scale teams through workflow, process, or tool adoption initiatives
• Proven ability to lead structured discovery, synthesize insights, and define actionable recommendations
• Strong record of enabling cross-functional teams (IT, Product, Design, Strategy, PMO, Engineering) to adopt new tools or improve collaboration maturity

Technical Skills:

• Familiarity with collaboration governance frameworks, workspace architecture, and lifecycle management
• Experience with Human-Centered Design, Agile methodologies, Design Thinking, or innovation frameworks
• Fluency in Miro (preferred) or similar platforms (Figma, Lucid, JIRA, Confluence)
• Ability to map workflows, diagnose adoption barriers, and design scalable collaboration systems

Soft Skills:

• Excellent communication, facilitation, and stakeholder-management ability
• Skilled at simplifying complexity and driving clarity with senior and cross-functional audiences
• Adaptable, detail-oriented, and comfortable working in dynamic, ambiguous environments
• Language: Near-native proficiency in Japanese and business-level English proficiency sufficient for internal communication, including meetings and discussions

What's in it for you

We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board.

Recruiter: #LI-YN1

About the Team

About the Role

What you’ll do

• Break into net new logos within our largest customer segment
• Build account action plans to help define appropriate expansion strategies
• Combine the interests of multiple client stakeholders to drive account revenue growth
• Reach out to new trials/users within customers to expand use cases and drive more revenue
• Work with cross functional teammates in Customer Success, Product, Sales Engineering, Marketing, and more
• You will master the art of discovery, and inspire new use cases where Miro can solve our customer’s challenges
• Be a key component in ensuring we have accurate data in our CRM to drive the strategy for our future growth
• Use a variety of methods (Email, phone, social media) to engage prospects, users and decision makers
• Achieve monthly/quarterly quotas of pipeline and closed business

What you’ll need

• 6+ years of closing experience with a tech/SaaS company in LATAM+Mexico
• 1+ years of closing enterprise level deals. Bonus points for experience with 7-figure deals
• Full Professional Proficient in Spanish and Working Proficiency in English
• Strong prospecting, territory planning, and team-selling experience
• Proven track record of exceeding sales quotas
• Experience in a fast-paced, dynamic environment
• Excellent verbal and written communication skills
• You have the ability to grow rapport and relationships with potential clients
• You have a great attitude that can maneuver through ambiguity and ability to work and collaborative with a growing team
• You are curious: always looking for an opportunity to learn, grow and give/receive feedback

What's in it for you

We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board.

Recruiter: #LI-AP1

About the Team

About the Role

What you’ll do

• Actively participate in the analysis of initial issues & goals, do research and determine solutions’ requirements
• Design and implement scalable and high-performing solutions
• Make architectural decisions and recommendations for converting successful prototypes into mature products
• Collaborate with teams across Miro to improve our product, architecture and engineering practices
• Improve platform DX
• Solve technical problems of large scope and complexity
• Create high-quality technical design documentation considering the product requirements
• Take long-term responsibility for the team’s domain area
• Drive and develop technical expertise growth within the team

What you’ll need

• 5+ years of experience building frontend applications with modern languages, frameworks, and technologies.
• Strong computer science fundamentals, including architecture and modern development practices.
• Proven ability to decompose product requirements into technical designs, with expertise in unit, integration, and acceptance testing to ensure high code quality.
• Understanding of non-functional requirements, including performance, security, and memory management, and their impact on coding and architecture.
• Critical thinking and system-level mindset: balances short-term needs with long-term goals, investigates root causes, and makes informed decisions collaboratively.
• Experience in agile, cross-functional teams within fast-paced environments, with curiosity, strong collaboration skills, and openness to learn from successes and failures.
• Excellent communication skills in English (upper-intermediate or higher) and a passion for delivering high-quality software.
• Additional plus: Experience working on platform teams.

What's in it for you

We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board.

Recruiter: #LI-ID2

We’re looking for a Senior Threat Detection & Intelligence Engineer to help us understand how adversaries operate, detect meaningful threats early, and lead investigations when it matters most. This role sits at the intersection of threat intelligence, detection engineering, and incident investigation with an engineering-first mindset.

If you enjoy turning messy signals into clear attacker narratives, this role is for you.

About the Team

The Cloud Security & Detection & Response (CSDR) team protects Miro by staying ahead of credible threats. We focus on:

• Translating external threat intelligence into actionable detections

• Building custom, high-fidelity detections for cloud and SaaS environments

• Leading complex investigations and incident response

• Partnering with engineering to drive security by design

We care about context, signal quality, and attacker intent not alert volume.

What You’ll Do

• Track emerging threats, attacker techniques, and campaigns relevant to cloud and SaaS

• Turn threat intelligence into practical detection strategies and attack hypotheses

• Design and maintain context-aware detections across cloud, identity, and application layers

• Lead deep investigations, from first signal to root cause and remediation

• Act as a technical lead during security incidents, guiding response and decision-making

• Analyze detection and investigation trends to improve preventative controls

• Partner with engineering teams to raise security maturity across the organization

Who This Role Is For

This role is a great fit if you:

• Think in attacker TTPs, not just alerts or dashboards

• Enjoy investigating ambiguous signals and turning them into clear conclusions

• Have experience in threat intelligence, threat hunting, or security investigations

• Care about why something is happening, not just what fired

• Want to build detection programs that evolve with the threat landscape

• Are comfortable explaining technical risk in business terms

This role is not a fit if you’re mainly focused on compliance, policy writing, or managing vendors.

What We’re Looking For

• 5–7 years in security, with 2+ years in threat detection, threat intelligence, or investigations

• Experience in cloud-native SaaS environments (AWS strongly preferred)

• Strong investigation skills and ability to analyze attacker behavior

• Experience using threat intelligence to inform detection and response

• Proficiency in Python and comfort automating security workflows

• Experience querying large datasets (SQL or similar)

• Familiarity with cloud security telemetry, logging, and detection platforms

• Solid understanding of incident response and digital forensics

• Experience with Infrastructure as Code (Terraform or similar)

Why You’ll Love This Role

• You’ll help define how threat intelligence is used, not just consume it

• You’ll work on real attacker behavior, not checkbox security

• You’ll have room to build, experiment, and improve detection capabilities

• You’ll partner closely with engineers who value security as an engineering problem

What's in it for you

We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board.

Recruiter: #LI-MH1

About the Team

Miro’s Professional Services organisation enables enterprise customers to adopt, scale, and innovate on Miro’s Innovation Workspace. Services span subscription-based programs (MOST) as well as one-time Implementation, Advisory, and Technical Account Management engagements.
Japan is a fast-growing, high-touch market where customers expect precision, trust, and deep partnership. Local leadership, cultural fluency, and strong cross-functional alignment are critical to success.

About the Role

The Senior Manager, Professional Services Delivery – Japan is the senior Professional Services leader for the Japan region, responsible for all PS delivery motions, including MOST, Implementation, Advisory, and Technical Account Management (TAM).
This role leads Innovation Architects, Technical Architects, AI Technical Architects, Implementation Consultants, and Technical Account Managers. The role operates with high autonomy and is accountable for evolving global programs to reflect Japanese market expectations, cultural nuance, and regional growth needs.
This leader is a key contributor to global Professional Services outcomes and serves as the primary escalation and decision authority for Japan.

What you'll do

People Leadership & Talent Development:

• Directly manage Innovation Architects, Technical Architects, AI Technical Architects, Implementation Consultants, and Technical Account Managers
• Set high standards for professionalism, preparation, and customer engagement
• Coach senior practitioners to operate as trusted advisors to enterprise customers
• Partner with People leadership on hiring, performance management, and succession planning
• Build a strong local leadership bench aligned with global standards

Strategic & Operational Responsibilities:

• Own regional capacity planning and delivery readiness
• Support global revenue outcomes through delivery excellence that reinforces renewals and expansion
• Identify where global programs require regional adaptation and drive thoughtful evolution
• Contribute Japan-specific insights to global Professional Services strategy

Cross-Functional Collaboration:

• Partner deeply with Sales and Customer Success to support growth, renewals, and customer confidence
• Collaborate with Product teams to represent Japanese customer needs and adoption patterns
• Coordinate with partners where appropriate while maintaining strict quality standards

What success looks like in the first 6-12 months:

• Trusted, stable delivery motion across Japan with strong customer feedback
• A high-performing, engaged local team with clear standards and growth paths
• Effective adaptation of global programs to regional realities
• Strong alignment with Sales and Customer Success leadership
• Tangible contribution to global Professional Services revenue performance

What you'll need

• 8+ years in Professional Services, Consulting, or Enterprise SaaS roles
• Proven experience leading senior practitioners in a customer-facing environment
• Strong delivery governance, prioritisation, and escalation management skills
• Ability to operate autonomously in ambiguous, fast-changing environments
• Fluency in both English and Japanese (written and spoken)

Preferred Experience:

• Experience leading Professional Services teams in Japan
• Familiarity with high-touch, relationship-driven enterprise delivery models
• Experience adapting global programs to local market needs
• An AI-first mindset, with a track record of using AI to drive delivery excellence, efficiency, or innovation

What's in it for you

We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board.

Recruiter: #LI-YN1

About the Team

About the Role

What you’ll do

• Drive Revenue Growth: Close high-value deals with strong business cases and measurable customer outcomes
• Pipeline Generation: Dedicate 8-10 hours weekly to outbound prospecting across both new logos and expansion accounts
• Executive Engagement: Build relationships with VP+ decision-makers while creating Director+ champions to drive deals forward
• Sales & Qualification Methodology Execution: Leverage MEDDPICC and Command of the Message to qualify and advance opportunities
• Customer-Centric Selling: Develop a tailored value hypothesis for each of your accounts and develop tailored solutions that help the customer realize this value 
• Cross-Functional Collaboration: Work closely with Customer Success, Solutions Engineering, Value Advisory, Professional Services, Field Marketing, and Sales Development to orchestrate winning account strategies
• Adaptability & Grit: Demonstrate resilience, humility, and openness to change in a fast-paced, evolving environment

What you’ll need

• 6 years of closing experience in a SaaS sales organization
• 2+ years of experience closing seven-figure B2B deals
• Experience working in a territory of 3-10 Named Accounts
• Prior experience in both New Logo Acquisition and Expansion Account Executive roles
• A disciplined approach to outbound prospecting and pipeline generation
• Expert level proficiency in a specific sales and qualification methodology - Command of the Message and MEDDPICC preferred
• Proven success selling into Senior IT and/or Product personas
• Expertise in team, multi-product, and solution selling
• Track record of promotions and longevity in previous roles
• Willingness to travel up to ~25%
• Strong Growth Mindset - we place a high value on coachability and receptivity to feedback
• If you are a strategic, customer-focused, and results-driven sales professional who thrives in a high-growth environment, we want to hear from you

The reasonably estimated salary range is specific to New York / San Francisco / Los Angeles and may not be applicable to other locations. The range for this role is around $335k OTE. Final compensation and total package components will be based on individual factors such as the candidate's skills, qualifications, and experience.

What's in it for you

We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board.

Recruiter: #LI-RS1