Miro
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About the Team
We are the Solutions Engineering team at Miro Japan. We play a critical role in bridging the gap between technical innovation and business needs. Our mission is to be solutions champions for our customers’ and partners’ requirements, bringing the product to life within the technically complex environments of our largest Enterprise customers.
We are Miro problem-solvers, creating high-impact and high-value solutions for anything, innovation and collaboration. We are dedicated to delivering tailored solutions that drive customer success across the region and are looking forward to getting to know you!
About the Role
If you enjoy working in a start-up environment and like to create meaningful value for customers and team members alike, this is an outstanding opportunity for you. In this role, you will have a unique opportunity to accelerate sales cycles by serving as a Miro product and sales expert at a cutting-edge technology company. As a Solutions Engineer, you will be at the forefront of designing and delivering bespoke solutions to our diverse clientele, bridging the gap between technical innovation and customer satisfaction.
This role requires a blend of technical acumen and interpersonal skills, making you a pivotal link between our Go-To-Market and Product/Engineering teams. You will be a key partner to our Sales, Customer Success, and Partnerships teams not only in crafting how our customers use the product today but also in shaping how our product evolves to meet the needs of the future. We are looking for a storyteller and problem-solver who is ready to fix complex challenges and drive high-impact results.
What you’ll do
- Collaborate Globally: Work closely with a cross-functional, multi-national team to design and implement cutting-edge solutions tailored to customer needs
- Technical Expertise: Leverage and deepen your product knowledge to solve complex technical challenges, acting as a subject matter expert for our customers and internal teams
- Sales Enablement: Support sales activities by creating and presenting compelling demo and presentation content, showcasing the value and capabilities of our solutions
- Customer Advocacy: Partner with key accounts to understand their unique challenges and opportunities, driving positive change and improvements in their operations
- Innovative Problem-Solving: Apply creative thinking and technical skills to develop and optimize solutions, ensuring high customer satisfaction and success
- Knowledge Sharing: Continuously learn and share insights with the global team, contributing to a culture of excellence and collaboration
- Impactful Engagement: Influence large deals and customer workflows, making a tangible difference in how businesses operate and succeed
What you’ll need
- Problem-Solving Skills: Strong analytical and creative problem-solving abilities
- Communication Skills: Excellent verbal and written communication abilities
- Customer Facing: 8+ years Enterprise customer-facing experience
- Collaboration: Strong teamwork skills to work with cross-functional, multi-national teams
- Presentation Skills: Experience in creating and delivering engaging demo and presentation content
- Adaptability: Flexibility to adapt to changing environments and customer requirements
What's in it for you
We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board.
#LI-YN1
About Miro
Miro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing. The platform's infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Miro, co-headquartered in San Francisco and Amsterdam, serves more than 100M users and 250,000 companies collaborate in the Innovation Workspace. Miro was founded in 2011 and currently has more than 1,600 employees in 13 hubs around the world.
We are a team of dreamers. We look for individuals who dream big, work hard, and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves every day. If this sounds like something that excites you, we want to hear from you!
Check out more about life at Miro:
- Youtube: https://www.youtube.com/@lifeatmiro
- Blog: https://miro.com/careers/life-at-miro/all/
- Instagram: https://www.instagram.com/mirohq/
At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences. Miro’s mission — Empower teams to create the next big thing — is how we think about our product, people, and culture. We believe that creating big things requires diverse and inclusive teams. Diversity invites all talent with different demography, identities and styles to step in, and inclusion invites them to step closer together. Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences.
Miro handles and uses personal data of job applicants in line with its Recruitment Privacy Policy found here.
Ready to apply?
Apply to Miro
About the Team
Japan is one of four global sales regions of Miro, and Miro Japan was founded in May 2021 for building and growing the business. You'll be one of the sales members of the important expansion phase. The Strategic Sales team is a critical component of the Japan regional business. We work hard, but also prioritize our fun, collaborative, and well-balanced culture. As a rapidly growing organization, opportunities for internal growth and career development are plentiful!
About the Role
As a Strategic Account Manager, you will focus on acquiring and growing customers in large enterprises in the assigned industry. You’ll use research to gain insight into customer challenges, identify key partners, and challenge customers' thinking about how Miro can transform the way businesses work. Our goal is to create great customer experiences by being Miro product experts and advising customers to identify the needs and difficulties and get them resolved.
What you’ll do
- You will be the long term trusted partner to customers. Find and understand challenges at customers in their remote/hybrid work, drive the best solution with Miro, and lead them to a successful business transformation
- Be a champion of assigned territory, build territory and account plans to help define appropriate acquisition and expansion strategies
- Combine the interests of multiple client partners to drive account revenue growth
- Take initiative and reach out to new trials/users within customers to expand use cases and drive more revenue
- Work with cross functional teammates in Customer Success, Product, Sales Engineering, Marketing, and more
- You will master the art of discovery, and inspire new use cases where Miro can solve our customer’s challenges
- Be a key component in ensuring we have accurate data in our CRM to drive the strategy for our future growth
- Achieve monthly/quarterly quotas of pipeline, provide accurate forecasts and closed business
What you’ll need
- 5+ years of closing experience with Tech/SaaS companies, 3+ years in large enterprises
- Proven track record of conducting a meaningful conversation and building a relationship with CxO and VP/GM of line of businesses
- Strong prospecting, territory planning and team-selling experience
- Proven track record of exceeding sales quotas
- Experience in a fast-paced, dynamic environment
- Proficiency in Salesforce.com and opportunity qualification methodology like MEDDPIC
- You have a great attitude that can maneuver through ambiguity and ability to work and collaborative with a growing team
- You are curious: always looking for an opportunity to learn, grow, and give/receive feedback
- Language Proficiency: Native Level in Japanese and, Conversational English, both spoken and written
What's in it for you
We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board.
#LI-YN1
About Miro
Miro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing. The platform's infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Miro, co-headquartered in San Francisco and Amsterdam, serves more than 100M users and 250,000 companies collaborate in the Innovation Workspace. Miro was founded in 2011 and currently has more than 1,600 employees in 13 hubs around the world.
We are a team of dreamers. We look for individuals who dream big, work hard, and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves every day. If this sounds like something that excites you, we want to hear from you!
Check out more about life at Miro:
- Youtube: https://www.youtube.com/@lifeatmiro
- Blog: https://miro.com/careers/life-at-miro/all/
- Instagram: https://www.instagram.com/mirohq/
At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences. Miro’s mission — Empower teams to create the next big thing — is how we think about our product, people, and culture. We believe that creating big things requires diverse and inclusive teams. Diversity invites all talent with different demography, identities and styles to step in, and inclusion invites them to step closer together. Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences.
Miro handles and uses personal data of job applicants in line with its Recruitment Privacy Policy found here.
Ready to apply?
Apply to Miro
About the Role
The Innovation Architect acts as a Solution Architect for collaboration and ways of working within Miro’s Miro Optimization Services & Training (MOST) program.
MOST is Miro’s annual professional services subscription designed for enterprise customers who need ongoing, flexible access to expert guidance—not a one-time project.
Customers receive 240 hours per year of services to help them design, implement, and scale collaboration solutions in Miro across teams, functions, and geographies.
In this role, the Innovation Architect partners with customers to translate business strategy into scalable collaboration architectures inside Miro.
This includes diagnosing workflow and adoption challenges, designing governance and operating models, and shaping a structured, outcomes-driven solution roadmap that evolves as customer needs change.
Innovation Architects operate as trusted advisors to both business and technical stakeholders.
They design end-to-end collaboration solutions by combining process design, workspace architecture, governance, and enablement to ensure customers achieve measurable value from Miro
What you'll do
- Lead discovery to understand customer goals, workflows, and pain points; translate findings into a structured MOST game plan aligned to their 240-hour allocation
- Facilitate vision, alignment, and prioritization sessions to help customers define outcomes, success criteria, and adoption milestones
- Conduct collaboration, workflow, and workspace assessments; synthesize insights and provide clear recommendations for improvement
- Design and implement governance frameworks (workspace structure, naming, access, lifecycle, templates) that reduce risk and support long-term scalability
- Guide customers through change-management initiatives, including communication plans, stakeholder alignment, and rollout sequencing
- Coach teams on Miro best practices, intelligent templates, AI workflows, and techniques to streamline planning, retrospectives, decision-making, and cross-functional work
- Facilitate workshops across Agile ceremonies, product development, innovation, research, design thinking, and strategy development
- Build lightweight prototypes, templates, and reusable workflows that accelerate customer adoption and demonstrate the art of the possible
- Partner with IT/Admin stakeholders to establish standards, reduce tool sprawl, and drive consistency in workspace setup and governance
- Recommend process optimizations that increase operational efficiency, improve collaboration quality, and reduce context switching
- Provide ongoing advisory support throughout the MOST subscription, updating forecasts, adjusting plans, and ensuring hours are used strategically
- Track progress against milestones and outcomes; flag risks early and help customers re-prioritize work as business needs evolve
- Collaborate with CSMs, Architects, and Engagement Managers to ensure consistent delivery and alignment across customer stakeholders
- Contribute to internal playbooks, templates, and delivery assets that improve team leverage and delivery efficiency across Professional Services
- Stay current on Miro innovations, AI features, and collaboration trends to continuously uplevel customer guidance
What you'll need
- 6+ years in consulting, change management, Agile transformation, digital collaboration, or similar fields
- Experience supporting enterprise-scale teams through workflow, process, or tool adoption initiatives
- Proven ability to lead structured discovery, synthesize insights, and define actionable recommendations
- Strong record of enabling cross-functional teams (IT, Product, Design, Strategy, PMO, Engineering) to adopt new tools or improve collaboration maturity
Technical Skills:
- Familiarity with collaboration governance frameworks, workspace architecture, and lifecycle management
- Experience with Human-Centered Design, Agile methodologies, Design Thinking, or innovation frameworks
- Fluency in Miro (preferred) or similar platforms (Figma, Lucid, JIRA, Confluence)
- Ability to map workflows, diagnose adoption barriers, and design scalable collaboration systems
Soft Skills:
- Excellent communication, facilitation, and stakeholder-management ability
- Skilled at simplifying complexity and driving clarity with senior and cross-functional audiences
- Adaptable, detail-oriented, and comfortable working in dynamic, ambiguous environments
- Language: Near-native proficiency in Japanese and business-level English proficiency sufficient for internal communication, including meetings and discussions
What's in it for you
We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board.
Recruiter: #LI-YN1
About Miro
Miro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing. The platform's infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Miro, co-headquartered in San Francisco and Amsterdam, serves more than 100M users and 250,000 companies collaborate in the Innovation Workspace. Miro was founded in 2011 and currently has more than 1,600 employees in 13 hubs around the world.
We are a team of dreamers. We look for individuals who dream big, work hard, and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves every day. If this sounds like something that excites you, we want to hear from you!
Check out more about life at Miro:
- Youtube: https://www.youtube.com/@lifeatmiro
- Blog: https://miro.com/careers/life-at-miro/all/
- Instagram: https://www.instagram.com/mirohq/
At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences. Miro’s mission — Empower teams to create the next big thing — is how we think about our product, people, and culture. We believe that creating big things requires diverse and inclusive teams. Diversity invites all talent with different demography, identities and styles to step in, and inclusion invites them to step closer together. Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences.
Miro handles and uses personal data of job applicants in line with its Recruitment Privacy Policy found here.
Ready to apply?
Apply to Miro
About the team
The Commercial Account Executive Team plays a vital role in our go-to-market strategy. As a member of this team, you will be responsible for prospecting, developing, and closing deals with companies having fewer than 3,000 employees. This will lay the groundwork for future expansion and revenue growth for the company. While we work diligently to achieve our goals, we also prioritize maintaining a fun, collaborative, and well-balanced culture.
About the role
As a member of the Miro Commercial sales team, you will enable organizations with fewer than 3,000 employees to adopt Miro as their preferred innovation workspace. You will join a team of highly motivated and energetic sales professionals who excel at acquiring new customers, managing both high-velocity and strategic sales cycles, and presenting the Miro value proposition to a diverse range of accounts across various industries. This is a hybrid sales role where you will not only land new customers but also maintain and nurture the relationship post-sale and drive expansion sales cycles.
What you’ll do
- Prospect into your assigned territory and win Miro’s next wave of new customers
- Expand existing customers via proactive selling strategies, engaging new lines of business to start using Miro for their key use cases
- Support our renewals team to retain or expand existing customers within your territory
- Proactively manage complex sales situations and sales campaigns
- Create, deliver, and manage client demos, pilots, and proposals
- Utilize solution and value-selling techniques along with overcoming objections to effectively guide sales processes to close
- Engage with C-Level and VP-Level Executives
- Actively managing quotes and proposals
- Keep informed of product line, competition and industry trends
What you’ll need
- 5+ years of Account Executive experience in a Technology or SaaS company
- Closing experience with a history of meeting sales quotas
- Experience conducting client demos/presentations
- Knowledge of MEDDPICC selling methodology
- Knowledge of value-selling techniques
- Salesforce CRM experience
- Outreach (or similar) experience
- Gong (or similar) experience
What's in it for you
We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board.
Recruiter: #LI-YN1
About Miro
Miro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing. The platform's infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Miro, co-headquartered in San Francisco and Amsterdam, serves more than 100M users and 250,000 companies collaborate in the Innovation Workspace. Miro was founded in 2011 and currently has more than 1,600 employees in 13 hubs around the world.
We are a team of dreamers. We look for individuals who dream big, work hard, and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves every day. If this sounds like something that excites you, we want to hear from you!
Check out more about life at Miro:
- Youtube: https://www.youtube.com/@lifeatmiro
- Blog: https://miro.com/careers/life-at-miro/all/
- Instagram: https://www.instagram.com/mirohq/
At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences. Miro’s mission — Empower teams to create the next big thing — is how we think about our product, people, and culture. We believe that creating big things requires diverse and inclusive teams. Diversity invites all talent with different demography, identities and styles to step in, and inclusion invites them to step closer together. Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences.
Miro handles and uses personal data of job applicants in line with its Recruitment Privacy Policy found here.
Ready to apply?
Apply to Miro
About the Team
Miro’s Professional Services organisation enables enterprise customers to adopt, scale, and innovate on Miro’s Innovation Workspace. Services span subscription-based programs (MOST) as well as one-time Implementation, Advisory, and Technical Account Management engagements.
Japan is a fast-growing, high-touch market where customers expect precision, trust, and deep partnership. Local leadership, cultural fluency, and strong cross-functional alignment are critical to success.
About the Role
The Senior Manager, Professional Services Delivery – Japan is the senior Professional Services leader for the Japan region, responsible for all PS delivery motions, including MOST, Implementation, Advisory, and Technical Account Management (TAM).
This role leads Innovation Architects, Technical Architects, AI Technical Architects, Implementation Consultants, and Technical Account Managers. The role operates with high autonomy and is accountable for evolving global programs to reflect Japanese market expectations, cultural nuance, and regional growth needs.
This leader is a key contributor to global Professional Services outcomes and serves as the primary escalation and decision authority for Japan.
What you'll do
People Leadership & Talent Development:
- Directly manage Innovation Architects, Technical Architects, AI Technical Architects, Implementation Consultants, and Technical Account Managers
- Set high standards for professionalism, preparation, and customer engagement
- Coach senior practitioners to operate as trusted advisors to enterprise customers
- Partner with People leadership on hiring, performance management, and succession planning
- Build a strong local leadership bench aligned with global standards
Strategic & Operational Responsibilities:
- Own regional capacity planning and delivery readiness
- Support global revenue outcomes through delivery excellence that reinforces renewals and expansion
- Identify where global programs require regional adaptation and drive thoughtful evolution
- Contribute Japan-specific insights to global Professional Services strategy
Cross-Functional Collaboration:
- Partner deeply with Sales and Customer Success to support growth, renewals, and customer confidence
- Collaborate with Product teams to represent Japanese customer needs and adoption patterns
- Coordinate with partners where appropriate while maintaining strict quality standards
What success looks like in the first 6-12 months:
- Trusted, stable delivery motion across Japan with strong customer feedback
- A high-performing, engaged local team with clear standards and growth paths
- Effective adaptation of global programs to regional realities
- Strong alignment with Sales and Customer Success leadership
- Tangible contribution to global Professional Services revenue performance
What you'll need
- 8+ years in Professional Services, Consulting, or Enterprise SaaS roles
- Proven experience leading senior practitioners in a customer-facing environment
- Strong delivery governance, prioritisation, and escalation management skills
- Ability to operate autonomously in ambiguous, fast-changing environments
- Fluency in both English and Japanese (written and spoken)
Preferred Experience:
- Experience leading Professional Services teams in Japan
- Familiarity with high-touch, relationship-driven enterprise delivery models
- Experience adapting global programs to local market needs
- An AI-first mindset, with a track record of using AI to drive delivery excellence, efficiency, or innovation
What's in it for you
We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board.
Recruiter: #LI-YN1
About Miro
Miro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing. The platform's infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Miro, co-headquartered in San Francisco and Amsterdam, serves more than 100M users and 250,000 companies collaborate in the Innovation Workspace. Miro was founded in 2011 and currently has more than 1,600 employees in 13 hubs around the world.
We are a team of dreamers. We look for individuals who dream big, work hard, and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves every day. If this sounds like something that excites you, we want to hear from you!
Check out more about life at Miro:
- Youtube: https://www.youtube.com/@lifeatmiro
- Blog: https://miro.com/careers/life-at-miro/all/
- Instagram: https://www.instagram.com/mirohq/
At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences. Miro’s mission — Empower teams to create the next big thing — is how we think about our product, people, and culture. We believe that creating big things requires diverse and inclusive teams. Diversity invites all talent with different demography, identities and styles to step in, and inclusion invites them to step closer together. Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences.
Miro handles and uses personal data of job applicants in line with its Recruitment Privacy Policy found here.
Ready to apply?
Apply to Miro