About the Team

The Professional Services organisation at Miro is focused on ensuring our Enterprise customers achieve exceptional outcomes through the Innovation Workspace. Our team of strategic advisors, implementation experts, and technical account managers work side-by-side with customers to transform how they collaborate, build, and innovate—powered by agentic AI and Miro’s world-class platform.

About the Role

As an Engagement Manager, you will support the Go To Market organisation in developing, positioning, and scaling the solutions that help customers accelerate their business outcomes with Miro. You will be the subject matter expert for positioning Professional Services with customers, driving a healthy services pipeline, bookings, and a global portfolio of service offerings that best reflect customer needs. Day-to-day responsibilities include alignment with sales leadership on priority accounts, leading customer discovery and proposal development, orchestrating customer pilots, supporting post-sale handoff and mobilisation of delivery teams, and optimising our global portfolio of both one-time and recurring Service Offerings. In essence, the Engagement Manager bridges the Sales promise to the Delivery execution.

What you’ll do

Business Development

• Act as an advisor for positioning Professional Services with customers, ensuring that Sales and Customer Success understand our offerings and can articulate the value of services
• Own pre-sales activities such as customer discovery, solutioning, and proposal development for Professional Services, working cross-functionally to gain alignment
• Lead customer discovery workshops and pilots to articulate the business value of Miro, and develop the estimated delivery scope and effort required to realize that value
• Be accountable for the team's attainment of key metrics and outcomes, including: service bookings, retention, expansion, customer outcomes, and customer satisfaction 
• Retain and nurture client relationships post-engagement to ensure ongoing opportunities are realised and acted upon appropriately

Solution Orchestration: 

• Navigate and engage within our partner ecosystem, where partners may simultaneously work with you around a common set of accounts
• Incubate repeatable, AI-native customer solutions aligned with the Miro platform, and remain current on related features
• Contribute to the development of professional services offerings and delivery methodologies

Delivery Oversight: 

• Provide Consultants with subject matter expertise related to the proposed solution and client needs to ensure successful project delivery
• Where appropriate and required, provide direct oversight to project teams during the full lifecycle of the engagement
• Manage multiple strategic clients simultaneously
• Proactively identify and mitigate risks to customer success, be it through the addition of new features and services, strategy & planning, or escalation

What you’ll need

• 5+ years of consulting/service delivery experience at a SaaS (or related) company, driving transformation, innovation, and change initiatives with Fortune 500 clients
• 2+ years of experience operating in a pre-sales environment, shaping and scoping large and complex services engagements
• Highly proactive, strategic thinker with a strong customer outcome orientation
• Strong written and verbal communication skills, executive-level presence and experience working in a client advisory role
• Experience leveraging AI, prompt engineering and agentic workflows to support & enable customer solutions; familiarity with MCP and low/no code tooling a plus
• Strong background in change management, with the ability to navigate and lead organisational transformations
• Demonstrated ability to lead and manage projects with cross-functional partners and customers, yielding influence without direct authority
• Familiarity with collaboration tooling and product/service development workflows is a plus
• Willing to travel to customer sites up to 25%

What's in it for you

We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board.

#LI-MD3

About the Role

The Innovation Architect acts as a Solution Architect for collaboration and ways of working within Miro’s Miro Optimization Services & Training (MOST) program.

MOST is Miro’s annual professional services subscription designed for enterprise customers who need ongoing, flexible access to expert guidance—not a one-time project.
Customers receive 240 hours per year of services to help them design, implement, and scale collaboration solutions in Miro across teams, functions, and geographies.

In this role, the Innovation Architect partners with customers to translate business strategy into scalable collaboration architectures inside Miro.
This includes diagnosing workflow and adoption challenges, designing governance and operating models, and shaping a structured, outcomes-driven solution roadmap that evolves as customer needs change.

Innovation Architects operate as trusted advisors to both business and technical stakeholders.
They design end-to-end collaboration solutions by combining process design, workspace architecture, governance, and enablement to ensure customers achieve measurable value from Miro

What you'll do

• Lead discovery to understand customer goals, workflows, and pain points; translate findings into a structured MOST game plan aligned to their 240-hour allocation
• Facilitate vision, alignment, and prioritization sessions to help customers define outcomes, success criteria, and adoption milestones
• Conduct collaboration, workflow, and workspace assessments; synthesize insights and provide clear recommendations for improvement
• Design and implement governance frameworks (workspace structure, naming, access, lifecycle, templates) that reduce risk and support long-term scalability
• Guide customers through change-management initiatives, including communication plans, stakeholder alignment, and rollout sequencing
• Coach teams on Miro best practices, intelligent templates, AI workflows, and techniques to streamline planning, retrospectives, decision-making, and cross-functional work
• Facilitate workshops across Agile ceremonies, product development, innovation, research, design thinking, and strategy development
• Build lightweight prototypes, templates, and reusable workflows that accelerate customer adoption and demonstrate the art of the possible
• Partner with IT/Admin stakeholders to establish standards, reduce tool sprawl, and drive consistency in workspace setup and governance
• Recommend process optimizations that increase operational efficiency, improve collaboration quality, and reduce context switching
• Provide ongoing advisory support throughout the MOST subscription, updating forecasts, adjusting plans, and ensuring hours are used strategically
• Track progress against milestones and outcomes; flag risks early and help customers re-prioritize work as business needs evolve
• Collaborate with CSMs, Architects, and Engagement Managers to ensure consistent delivery and alignment across customer stakeholders
• Contribute to internal playbooks, templates, and delivery assets that improve team leverage and delivery efficiency across Professional Services
• Stay current on Miro innovations, AI features, and collaboration trends to continuously uplevel customer guidance

What you'll need

• 6+ years in consulting, change management, Agile transformation, digital collaboration, or similar fields
• Experience supporting enterprise-scale teams through workflow, process, or tool adoption initiatives
• Proven ability to lead structured discovery, synthesize insights, and define actionable recommendations
• Strong record of enabling cross-functional teams (IT, Product, Design, Strategy, PMO, Engineering) to adopt new tools or improve collaboration maturity

Technical Skills:

• Familiarity with collaboration governance frameworks, workspace architecture, and lifecycle management
• Experience with Human-Centered Design, Agile methodologies, Design Thinking, or innovation frameworks
• Fluency in Miro (preferred) or similar platforms (Figma, Lucid, JIRA, Confluence)
• Ability to map workflows, diagnose adoption barriers, and design scalable collaboration systems

Soft Skills:

• Excellent communication, facilitation, and stakeholder-management ability
• Skilled at simplifying complexity and driving clarity with senior and cross-functional audiences
• Adaptable, detail-oriented, and comfortable working in dynamic, ambiguous environments
• Language: Near-native proficiency in Japanese and business-level English proficiency sufficient for internal communication, including meetings and discussions

What's in it for you

We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board.

Recruiter: #LI-YN1

About the Team

Miro’s Advisory Services team sits within the Professional Services organization and is focused on strategic guidance for Enterprise plan customers with a focus on human-centered change, experience design, deep product expertise, and workflow transformation. The Advisory Services team brings the product and transformation expertise required to accelerate business value realization on Miro. You will understand our customer’s needs and proactively identify ways in which they can interact with Miro to achieve their goals!

About the Role

• Support teams in adopting Miro by demonstrating best practices and real-world applications.
• Partner with IT and business stakeholders to align Miro’s value with their goals.
• Conduct assessments and provide recommendations to improve collaboration.
• Help design and implement change initiatives that drive successful adoption.
• Assist in creating governance models that support teamwork and innovation.
• Facilitate workshops to explore use cases and improve team collaboration.
• Develop simple prototypes to showcase Miro’s capabilities and inspire innovation.
• Recommend ways to streamline tool usage and enhance collaboration strategies.
• Provide guidance on Agile ways of working and help teams integrate Agile principles.
• Share best practices and coach teams on improving their workflows with Miro.

What you’ll do

• Lead workshops that help teams improve collaboration and discover high-impact use cases with Miro.
• Assess team workflows and provide targeted recommendations to enhance productivity and alignment.
• Partner with IT and business stakeholders to connect Miro’s value with organizational goals.
• Guide teams through change initiatives that support tool adoption and scalable governance models.
• Develop simple prototypes to demonstrate possibilities and inspire innovation.
• Coach teams on Agile ways of working and help integrate Agile principles into daily practices.
• Identify barriers to effective teamwork and design solutions that drive measurable improvement.

What you’ll need

• Fluent in English and Portuguese; Spanish proficiency is a plus.
• 3–5 years of experience in consulting, change management, Agile, or similar fields.
• Hands-on experience working with enterprise teams or fast-moving environments.
• Strong facilitation skills with the ability to run engaging, outcome-driven workshops.
• Proven ability to help organizations adopt new tools or improve collaboration practices.
• Familiarity with Human-Centered Design, governance frameworks, or collaboration tools.
• Experience with Agile methodologies and platforms such as Miro or similar tools.
• Excellent communication and presentation skills, with the ability to simplify complex topics.
• Adaptable, proactive, and comfortable working in dynamic, evolving environments.

What's in it for you

We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board.

Recruiter: #LI-LW1

About the Team

Miro’s Professional Services organisation enables enterprise customers to adopt, scale, and innovate on Miro’s Innovation Workspace. Services span subscription-based programs (MOST) as well as one-time Implementation, Advisory, and Technical Account Management engagements.
Japan is a fast-growing, high-touch market where customers expect precision, trust, and deep partnership. Local leadership, cultural fluency, and strong cross-functional alignment are critical to success.

About the Role

The Senior Manager, Professional Services Delivery – Japan is the senior Professional Services leader for the Japan region, responsible for all PS delivery motions, including MOST, Implementation, Advisory, and Technical Account Management (TAM).
This role leads Innovation Architects, Technical Architects, AI Technical Architects, Implementation Consultants, and Technical Account Managers. The role operates with high autonomy and is accountable for evolving global programs to reflect Japanese market expectations, cultural nuance, and regional growth needs.
This leader is a key contributor to global Professional Services outcomes and serves as the primary escalation and decision authority for Japan.

What you'll do

People Leadership & Talent Development:

• Directly manage Innovation Architects, Technical Architects, AI Technical Architects, Implementation Consultants, and Technical Account Managers
• Set high standards for professionalism, preparation, and customer engagement
• Coach senior practitioners to operate as trusted advisors to enterprise customers
• Partner with People leadership on hiring, performance management, and succession planning
• Build a strong local leadership bench aligned with global standards

Strategic & Operational Responsibilities:

• Own regional capacity planning and delivery readiness
• Support global revenue outcomes through delivery excellence that reinforces renewals and expansion
• Identify where global programs require regional adaptation and drive thoughtful evolution
• Contribute Japan-specific insights to global Professional Services strategy

Cross-Functional Collaboration:

• Partner deeply with Sales and Customer Success to support growth, renewals, and customer confidence
• Collaborate with Product teams to represent Japanese customer needs and adoption patterns
• Coordinate with partners where appropriate while maintaining strict quality standards

What success looks like in the first 6-12 months:

• Trusted, stable delivery motion across Japan with strong customer feedback
• A high-performing, engaged local team with clear standards and growth paths
• Effective adaptation of global programs to regional realities
• Strong alignment with Sales and Customer Success leadership
• Tangible contribution to global Professional Services revenue performance

What you'll need

• 8+ years in Professional Services, Consulting, or Enterprise SaaS roles
• Proven experience leading senior practitioners in a customer-facing environment
• Strong delivery governance, prioritisation, and escalation management skills
• Ability to operate autonomously in ambiguous, fast-changing environments
• Fluency in both English and Japanese (written and spoken)

Preferred Experience:

• Experience leading Professional Services teams in Japan
• Familiarity with high-touch, relationship-driven enterprise delivery models
• Experience adapting global programs to local market needs
• An AI-first mindset, with a track record of using AI to drive delivery excellence, efficiency, or innovation

What's in it for you

We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board.

Recruiter: #LI-YN1