SPS-North America
ABOUT US
SPS is an award-winning employer of choice offering digital and transformation solutions that leverage Intelligent Automation in more than 22 countries across the globe.
In North America, our services include Mailroom Management (both physical and digital), Front Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Intelligent Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies.
SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.
VALUES: CLIENT FIRST, DELIVERING EXCELLENCE, INNOVATIVE THINKING
COMMITMENT TO DIVERSITY & INCLUSIVE HIRING
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by law.
WHAT WE OFFER
- Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.
- Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.
- We Recognize Talent: We offer a variety of recognition programs for all levels of employees.
- Full-Time Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
- Part-Time Benefit Offerings: 401k w/ matching, Entertainment Discounts, & Paid Time Off (if eligible).
JOB POSTING STATEMENT
SPS posts all open jobs on its website. We do not send unsolicited checks to prospective applicants nor ask applicants to forward or return funds to us. Please be aware of possible scams if you receive an unsolicited outreach from SPS. Additionally, in accordance with certain state and local law, if a pay range is provided this amount is SPS's reasonable estimate for this role. The actual amount may be higher or lower, based on non-discriminatory factors such as experience, knowledge, skills.
To view our privacy policy, click on the link below:
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Mailroom Associate
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SPS Global is seeking a detail-oriented and service-driven Mailroom Associate to support workplace operations and deliver a high-quality concierge experience. This role plays a key part in ensuring the smooth flow of mail, packages, document services, and office support functions within the business service center.
The ideal candidate is proactive, organized, and customer-focused, with the ability to manage multiple operational tasks while maintaining a professional and service-first approach.
Job Overview
The Mailroom Associate provides exceptional concierge and office services support across multiple operational areas, including mail processing, shipping and receiving, document services, and multifunction device (MFD) support.
This role ensures accurate handling of mail and packages, supports business service center operations, and maintains a consistent 5-star service experience for corporate employees and clients.
Reports To:
Client Services Supervisor, Client Services Manager, or equivalent leadership
What You’ll Do
Mail & Shipping Operations
- Receive inbound mail and packages and input details into chain-of-custody systems
- Sort and distribute mail and packages to company personnel
- Manage outgoing mail and shipping transactions
- Notify employees upon receipt of deliveries
- Serve as point of contact for mail and package inquiries
Document & Business Service Center Support
- Perform scanning, imaging, and light copy/print services
- Operate multifunction devices (MFDs), ensuring functionality and replenishing toner and paper
- Maintain the Business Service Center in a clean and organized manner
Office & Facilities Support
- Assist with meeting room and conference room setups
- Support office moves within assigned facilities
- Perform light maintenance and cleaning duties as needed
Customer Service & Operational Excellence
- Deliver 5-star customer service across all forms of communication
- Build professional relationships with employees and internal teams
- Maintain professionalism and composure when handling sensitive inquiries
- Proactively seek additional work during downtime
- Train backup personnel and provide guidance on procedures and policies
- Identify and respond to additional operational support needs
What We’re Looking For
Required
- High School Diploma or equivalent
- Ability to work flexible hours between 7:00 AM – 7:00 PM (8-hour shifts)
- Strong verbal and written communication skills
- Excellent customer service orientation
- Strong organizational and multitasking skills
- Basic computer proficiency and ability to learn new systems
Preferred
- 2+ years of experience in office services, mailroom, logistics, or customer service roles
- Working knowledge of multifunction devices (MFDs)
- Experience with shipping/receiving procedures and tracking systems
Competencies
- Strong communication skills
- Customer-first mindset with service excellence focus
- Attention to detail and operational accuracy
- Ability to multitask and prioritize effectively
- Independent work capability with strong accountability
- Problem-solving and analytical thinking
- Team-oriented with strong collaboration skills
Physical Requirements
- Ability to lift or move packages up to 40 lbs. or more frequently
- Ability to move materials using a wheeled cart with 60 lb capacity
- Ability to walk, bend, kneel, stand, and sit for extended periods
- Manual dexterity for operating office equipment
Travel:
None
WHAT WE OFFER
- Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
- Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
- We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
- Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
- Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.
About SPS
SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.
Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform.
SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.
To view our privacy policy, click on the link below: Data Privacy Statement
Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.
Ready to apply?
Apply to SPS-North America
Office Services Specialist (On-Call)
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Looking for flexible, supplemental income? Join our On-Call Office Services Specialist (Floating) team in Austin, Texas and gain hands-on experience in administrative support, mail & shipping, and workplace hospitality—apply today and be part of a dynamic office environment!
What you will be doing:
-
Mail & Shipping Support: Process and sort inbound/outbound mail and packages while maintaining accurate chain-of-custody and shipping procedures.
-
Print & Reprographics Assistance: Support copy/print production, scanning, imaging, and binding services while ensuring equipment is stocked and functioning.
-
Office & Facility Support: Maintain organized office spaces, restock supplies, support meeting room setups, and assist with light maintenance tasks.
-
Front Desk & Guest Services: Welcome visitors, manage calls and visitor logs, and provide a professional concierge-style experience for clients and guests.
-
Administrative & Client Support: Provide general administrative assistance while delivering exceptional customer service and building strong professional relationships.
What we need from you:
- Strong communication and customer service skills, with the ability to interact professionally with clients, guests, and team members.
-
Proficiency in MS Office and office technology, including working knowledge of MFD (multi-functional device) equipment.
-
Highly organized and able to multitask, manage time effectively, and handle multiple responsibilities in a fast-paced environment.
-
Ability to work independently and follow shipping/receiving procedures, proactively seeking additional tasks during downtime.
-
High school diploma (or equivalent) required with 6+ months of work experience preferred, maintaining professionalism, strong problem-solving skills, and adherence to company policies.
Enjoy the perks of being:
- Not stuck at one desk
- Exposed to multiple high-profile client sites
- Fast skill development across operations
- Autonomy + trust from day one
Physical Demands:
- Approximately 50% of the time this position requires the below physical demands.
- Fine and/or gross motor skills, including the ability to grasp, lift and/or carry 25 lbs. individually and 50 lbs. with assistance.
- Ability to walk bend, kneel, stand, and/or sit for an extended period of time.
- Manual dexterity required for operating office machinery and use of equipment such as ladders and binding machinery.
- Specific vision abilities required by this job include close vision, distance vision, ability to adjust focus and ability to match or detect differences between colors, including shades of color and brightness (MFP color calibration and print requests require this ability).
Travel:
- Travel is an essential part of the Field Services Specialist role, and it is mandatory to have access to a reliable means of transportation.
- Assignments can include traveling from one SPS site to another SPS site after your arrival to your “home” location as required by business need.
- Travel distance will be predominately within the FSS’s assigned region (25 miles radius)
Other Duties:
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
WHAT WE OFFER
- Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
- Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
- We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
- Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
- Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.
About SPS
SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.
Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform.
SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.
To view our privacy policy, click on the link below: Data Privacy Statement
Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.
Ready to apply?
Apply to SPS-North America
Courier/Driver On-Call (Floating) Delivery Trucks and Cargo Vans
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Enjoy the road while getting paid—apply today for our Courier and Driver Floating position in Seattle, Washington, and turn your love for driving into a rewarding career.
Schedule: Must be flexible to work between 7:00 AM and 6:00 PM for a full-time 8-hour shift, with paid overtime opportunities available.
What you will be doing:
- Deliver mail and parcels across campus while enjoying the road and ensuring timely, accurate service.
-
Provide 5-star customer service and build strong professional relationships with employees and teams.
-
Maintain accurate delivery logs, follow chain-of-custody procedures, and complete paperwork with precision.
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Operate and maintain company vehicles safely, following all state laws and company safety standards.
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Support daily operations by responding to client requests, assisting teams, and stepping in where coverage is needed.
What we need from you:
-
High school diploma (or equivalent) with 2+ years of related work experience preferred.
-
Valid state driver’s license with a clean driving record and ability to work assigned hours.
-
Strong communication, customer service, and organizational skills, with the ability to multitask and work independently.
-
Comfortable using MS Office, computer-based systems, and MFD/office equipment.
-
Basic vehicle maintenance knowledge, including routine checks such as tire changes, fuel, battery, lights, and general upkeep.
Physical Demands:
- Approximately 50% of the time this position requires the below physical demands.
- Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs.
- Ability to walk, bend, kneel, stand, and/or sit for an extended period of time.
- Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.).
- Ability to lift or move 40 lbs. or greater frequently.
- Physical and mental ability to operate a standard company motor vehicle.
Travel: Local travel required.
Other Duties:
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Compensation:
The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors.
Use of Artificial Intelligence (AI):
No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process.
Vacancy Status:
This posting is for an existing vacancy.
WHAT WE OFFER
- Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
- Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
- We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
- Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
- Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.
About SPS
SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.
Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform.
SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.
To view our privacy policy, click on the link below: Data Privacy Statement
Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.
Ready to apply?
Apply to SPS-North America
IT Technician Support
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Job Title: IT Technician Support.
IT Technician Support - is responsible for providing local operational support for an office or
group of offices. This position requires both excellent customer service and problem-solving skills. The
candidate must possess a process and project orientated mindset and be efficient working individually as
well as part of a larger team. The ideal candidate would be knowledgeable on a wide range of
technology and adaptable enough to be able to leverage it against a wide range of technical issues. The
candidate must be highly motivated and self-reliant individual with a desire to better themselves.
Issues Management and Resolution
• Analyze issues and formulate solutions
• Troubleshoot system, application and hardware issues
• Ensure customer is updated on ticket progress
• Provide monitoring and resolution of AV issues for on-site equipment, such as boardroom AV
equipment and meeting/event support
• Work directly with customers to solve problems
• Utilize internal IT Knowledge Base to both provide and find solutions to known issues
• Use external information to research and resolve issues when needed
• Consistently update the ticket tracking system with status and fixes
• Properly escalate issues to necessary parties as required
System Administration
• Perform routine system maintenance on laptops and desktops
• Track computer assets according to organizational standards
• Perform backups and restores
• Perform configuration of hardware including drives, network interfaces, memory, processors, and
peripherals.
• Perform installation and configuration of software including operating system, patches, and 3rd
party products.
• Maintain established computer standards and participate in testing new standards
Communication
• Strong interpersonal skills with heavy focus on customer service
• Demonstrate sound written, oral and organizational skills
• Collaborate with local and remote teams using provided tools
• Consistently share solutions with peers
• Works effectively as an individual and as part of a team
• Comfortable training both small and large groups of people on new IT solutions
Resource & Project Management
• Complete assigned tasks on time
• Ability to follow documented commonly used concepts, practices, and procedures
• Ability to manage multiple constituencies, issues, priorities, projects and goals
• Adhere to team policies and organizational reporting structures
Continuous Improvement
• Gather knowledge of technology changes through training, conferences, books, journals, case
studies, and perform product evaluations.
Work Schedule
• Must maintain a flexible schedule and be available to work non-standard business hours upon
request or as needed
• Must be available via cell phone for issue resolution and assistance after hours
Travel
• Local travel between sites may be required
• Occasional travel to sites outside the local area may be required
Education and Certifications
• Associate’s Degree, Bachelor’s Degree from an accredited university, preferably in Computer
Science, Information Systems or equivalent program, or a proven track record of IT experience
required.
• Technical certifications are a plus (e.g. ACMT, ACSP, ACTC MCP, CNA, CCNA, A+, Network+)
Experience
• Minimum 1 year IT experience
• Experience delivering IT solutions within a corporate and/or enterprise environment
• Experience working in a mixed Mac and Windows environment
Additional Skills
• Experience in the Advertising and/or Marketing industry preferred
• Experience in centrally managed computer environments
• Experience supporting A/V environments not required, but is a plus
• Skills helpful but not required – BitLocker, FileVault, Software Distribution Systems (Altiris, JAMF),
Adobe Creative Cloud, Service Now, Bomgar, Font Management Systems
Compensation:
The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors.
Use of Artificial Intelligence (AI):
No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process.
Vacancy Status:
This posting is for an existing vacancy.
WHAT WE OFFER
- Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
- Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
- We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
- Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
- Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.
About SPS
SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.
Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform.
SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.
To view our privacy policy, click on the link below: Data Privacy Statement
Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.
Ready to apply?
Apply to SPS-North America
Client Services Associate
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Job Title: Client Services Associate
Position Overview
The Client Services Associate/Hospitality & Workplace Operations Associate is responsible for maintaining a clean, efficient, and welcoming environment across conference spaces, workplace areas, restrooms, pantries, and facility operations. This role supports hospitality services, office services, and facilities coordination to ensure an exceptional experience for employees and guests. The ideal candidate is detail-oriented, proactive, and service-driven, with strong execution skills and the ability to support daily operations in a fast-paced corporate setting.
Key Responsibilities
Hospitality & Conference Room Support
- Reset conference rooms after each use; push in chairs, wipe down tables, remove trash.
- Dust equipment and ensure all rooms remain clean and presentation ready.
- Break down boxes and remove trash to the designated freight area.
- Maintain an organized, hazard-free freight area.
- Support event setups, breakdowns, and workplace experience activities.
- Verify that AV equipment and touch panels are functional; escalate issues as needed.
Housekeeping & Pantry Operations
- Fully stock all pantry items including coffee, tea, milk, sweeteners, utensils, cups, plates, napkins, soap, etc.
- Remove expired items and ensure all supplies are replenished throughout the day.
- Sweep/Swiffer floors in pantry and elevator lobby areas.
- Ensure 409 cleaner and Magic Erasers are available for employee use.
- Verify proper functioning of coffee machines, water dispensers, and ice machines.
- Clean refrigerators every Friday after 3:30 PM.
- Wipe down all surfaces, appliances, and glass doors.
- Run dishwasher at the end of day when full.
Restroom Maintenance
- Stock toilet paper, napkins, soaps, and paper supplies.
- Keep all restrooms clean, neat, and presentable.
- Wipe down counters and address spills immediately.
Facilities Support
- Replace burnt-out light bulbs and ensure lighting is operational.
- Ensure access doors remain closed and secure.
- Report any building-related issues (HVAC, plumbing, electrical) to management.
- Perform minor furniture fixes; escalate when third-party support is required.
- Move boxes and assist with office setups as requested.
- Support Executive Assistants with operational requests.
- Perform daily walkthroughs—morning and afternoon—to ensure overall readiness.
- Lift boxes up to 25–35 pounds as needed.
Mailroom & Office Services
Supports tasks related to:
- Mailroom operations
- Workplace services
- Conference room readiness
- Vendor and building coordination
- Maintenance requests
- Workplace operations and walkthroughs
Service Request Management
- Log, track, and complete service requests within defined SLAs:
- Urgent: Immediate
- High Priority: Same day
- Standard: 24–48 hours
- Provide timely updates and escalate delays or barriers.
Vendor & Building Coordination
- Ensure Certificates of Insurance (COIs) are received before any vendor work.
- Schedule, escort, and oversee vendor activity; confirm completion.
- Coordinate with property management for HVAC, electrical, plumbing, and freight access.
Inventory & Supplies
- Monitor and replenish stock levels proactively.
- Track usage trends and ensure adequate inventory across all floors.
Events & Projects
- Support event logistics, room setups, and project coordination.
- Manage vendor activity and ensure space readiness.
Safety & Compliance
- Maintain compliance with building regulations and fire codes.
- Ensure no items are stored in hallways or common areas.
- Report and resolve safety concerns immediately.
Continuous Improvement
- Identify operational efficiencies and cost-saving opportunities.
- Support standardization of processes across locations.
- Contribute to enhancing the overall workplace experience.
Compensation:
The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors.
Use of Artificial Intelligence (AI):
No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process.
Vacancy Status:
This posting is for an existing vacancy.
WHAT WE OFFER
- Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
- Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
- We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
- Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
- Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.
About SPS
SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.
Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform.
SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.
To view our privacy policy, click on the link below: Data Privacy Statement
Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.
Ready to apply?
Apply to SPS-North America
Reprographics Associate (Copy and Print)
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SPS | Reprographics & Business Support Services
SPS is seeking a detail-oriented and customer-focused Copy & Print Associate to support high-volume reprographics and document production services within a professional corporate environment. This role is ideal for someone with previous copy/print or reprographics experience who thrives in a fast-paced production setting and takes pride in delivering high-quality work and exceptional service.
This position will also be cross-trained in mailroom operations to support broader business service center functions.
What You’ll Do
- Process high-volume copy, print, scanning, and document production requests
- Perform finishing services including binding, cutting, laminating, padding, and assembling materials
- Operate and maintain production print and reprographics equipment
- Monitor supplies, paper inventory, toner, and equipment functionality
- Provide excellent customer service and support for client requests and deadlines
- Prepare completed print jobs for delivery or shipping
- Assist with troubleshooting minor equipment issues and submitting service requests
- Cross-train within mailroom operations including shipping/receiving and package handling as needed
- Maintain a clean, organized, and professional work environment
Qualifications
- Minimum 1 year of reprographics, copy/print, or document production experience required
- Willingness to be cross-trained in mailroom operations required
- Experience operating production printers, copiers, and finishing equipment preferred
- Strong attention to detail and organizational skills
- Excellent customer service and communication abilities
- Ability to manage multiple priorities and deadlines in a fast-paced environment
- High School Diploma or equivalent required
Physical Requirements
This position may require moving throughout the workplace, operating office and production equipment, and occasionally moving paper, print materials, or office supplies with or without reasonable accommodation. Employees must be able to communicate effectively and perform tasks requiring close attention to detail. SPS is committed to providing reasonable accommodations to qualified individuals with disabilities.
This job posting is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Compensation:
The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors.
Use of Artificial Intelligence (AI):
No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process.
Vacancy Status:
This posting is for an existing vacancy.
WHAT WE OFFER
- Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
- Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
- We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
- Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
- Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.
About SPS
SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.
Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform.
SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.
To view our privacy policy, click on the link below: Data Privacy Statement
Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.
Ready to apply?
Apply to SPS-North America
Mailroom Associate
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SPS is seeking a professional and customer-focused Mailroom Associate to support daily mailroom operations within a corporate client environment. This role is ideal for someone with previous mailroom experience who enjoys working in a fast-paced setting focused on service excellence, organization, and operational support.
This position will also be cross-trained in reprographics and print/copy services to support broader business service center operations.
What You’ll Do
- Process and distribute incoming and outgoing mail and packages
- Support shipping, receiving, courier coordination, and package tracking activities
- Operate mailroom equipment including postage, sorting, and inserting machines
- Provide excellent customer service to employees and client contacts
- Maintain organized mailroom and business service center operations
- Monitor and replenish office and mailroom supplies
- Assist with document production, printing, scanning, binding, and other reprographics support services
- Cross-train within reprographics/copy-print operations as business needs require
- Support additional office services functions as assigned
Qualifications
- Minimum 1 year of previous mailroom experience required
- Willingness to be cross-trained in reprographics/copy-print services required
- Strong customer service and communication skills
- Ability to manage multiple priorities in a professional environment
- Basic computer and office equipment experience preferred
- High School Diploma or equivalent required
Physical Requirements
This position may require moving throughout the workplace, operating office and production equipment, and occasionally moving mail, packages, or office materials with or without reasonable accommodation. Employees must be able to communicate effectively and perform tasks requiring attention to detail. SPS is committed to providing reasonable accommodations to qualified individuals with disabilities.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Compensation:
The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors.
Use of Artificial Intelligence (AI):
No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process.
Vacancy Status:
This posting is for an existing vacancy.
WHAT WE OFFER
- Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
- Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
- We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
- Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
- Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.
About SPS
SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.
Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform.
SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.
To view our privacy policy, click on the link below: Data Privacy Statement
Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.
Ready to apply?
Apply to SPS-North America
Client Service Supervisor (Mail/Reprographics)
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SPS | On-Site Leadership Opportunity
SPS is seeking an experienced Client Services Supervisor (Mail/Reprographics) to oversee daily mailroom and reprographics operations within a professional client environment. This role is ideal for a hands-on operational leader with experience managing mail services, shipping/receiving, copy and print production, and customer service teams in a fast-paced corporate setting.
We are specifically seeking candidates with prior mailroom and reprographics experience. Experience in both areas is required.
What You’ll Do
Operational Management
- Oversee daily mailroom operations including incoming/outgoing mail, package handling, shipping/receiving, courier coordination, and accountable mail.
- Manage reprographics and print production services including high-volume copy, print, scanning, binding, finishing, and document support.
- Ensure all client requests, production deadlines, KPIs, and service expectations are completed accurately and on time.
- Monitor and maintain mailroom and reprographics equipment, supplies, and vendor support.
- Track operational metrics, workflow, and service performance while identifying opportunities for process improvement.
Client Relationship Management
- Serve as a primary point of contact for client requests and daily operational support.
- Deliver exceptional customer service while maintaining a professional and solutions-oriented environment.
- Build strong relationships with client leadership and end users through responsive communication and operational excellence.
Leadership & Team Oversight
- Supervise and support onsite mailroom and reprographics staff, including scheduling, training, and daily workflow coordination.
- Coach and develop team members while promoting accountability, collaboration, and high service standards.
- Maintain compliance with SPS policies, safety procedures, confidentiality standards, and client requirements.
Qualifications
- Minimum 3+ years of lead, supervisory, or management experience in mailroom and reprographics/copy-print services required
- Prior hands-on experience supporting mailroom operations and reprographics services required
- Experience with shipping/receiving, production printing, scanning, binding, and finishing equipment
- Strong customer service, communication, and organizational skills
- Ability to manage multiple priorities in a fast-paced professional environment
- High School Diploma or equivalent required; Bachelor’s Degree preferred
Physical Requirements
This position may require moving throughout the worksite for extended periods of time and occasionally transporting office materials or packages with or without reasonable accommodation. Employees may operate office and production equipment and perform tasks requiring attention to detail. SPS is committed to providing reasonable accommodations to qualified individuals with disabilities.
Why SPS?
At SPS, we deliver world-class business support services while building strong client partnerships and empowering our teams to succeed. We are looking for leaders who bring operational expertise, professionalism, and a passion for service excellence.
If you have proven mailroom and reprographics leadership experience, we encourage you to apply.
Note: this is a general job posting for this position that is not designed to cover every aspect of this position.
Compensation:
The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors.
Use of Artificial Intelligence (AI):
No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process.
Vacancy Status:
This posting is for an existing vacancy.
WHAT WE OFFER
- Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
- Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
- We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
- Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
- Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.
About SPS
SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.
Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform.
SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.
To view our privacy policy, click on the link below: Data Privacy Statement
Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.
Ready to apply?
Apply to SPS-North America
Office Services Specialist - On call
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Looking for flexible, supplemental income? Join our On-Call Office Services Specialist (Floating) team in Boston, MA and gain hands-on experience in administrative support, mail & shipping, and workplace hospitality—apply today and be part of a dynamic office environment!
What you will be doing:
-
Mail & Shipping Support: Process and sort inbound/outbound mail and packages while maintaining accurate chain-of-custody and shipping procedures.
-
Print & Reprographics Assistance: Support copy/print production, scanning, imaging, and binding services while ensuring equipment is stocked and functioning.
-
Office & Facility Support: Maintain organized office spaces, restock supplies, support meeting room setups, and assist with light maintenance tasks.
-
Front Desk & Guest Services: Welcome visitors, manage calls and visitor logs, and provide a professional concierge-style experience for clients and guests.
-
Administrative & Client Support: Provide general administrative assistance while delivering exceptional customer service and building strong professional relationships.
What we need from you:
- Strong communication and customer service skills, with the ability to interact professionally with clients, guests, and team members.
-
Proficiency in MS Office and office technology, including working knowledge of MFD (multi-functional device) equipment.
-
Highly organized and able to multitask, manage time effectively, and handle multiple responsibilities in a fast-paced environment.
-
Ability to work independently and follow shipping/receiving procedures, proactively seeking additional tasks during downtime.
-
High school diploma (or equivalent) required with 6+ months of work experience preferred, maintaining professionalism, strong problem-solving skills, and adherence to company policies.
Enjoy the perks of being:
- Not stuck at one desk
- Exposed to multiple high-profile client sites
- Fast skill development across operations
- Autonomy + trust from day one
Physical Demands:
- Approximately 50% of the time this position requires the below physical demands.
- Fine and/or gross motor skills, including the ability to grasp, lift and/or carry 25 lbs. individually and 50 lbs. with assistance.
- Ability to walk bend, kneel, stand, and/or sit for an extended period of time.
- Manual dexterity required for operating office machinery and use of equipment such as ladders and binding machinery.
- Specific vision abilities required by this job include close vision, distance vision, ability to adjust focus and ability to match or detect differences between colors, including shades of color and brightness (MFP color calibration and print requests require this ability).
Travel:
- Travel is an essential part of the Field Services Specialist role, and it is mandatory to have access to a reliable means of transportation.
- Assignments can include traveling from one SPS site to another SPS site after your arrival to your “home” location as required by business need.
- Travel distance will be predominately within the FSS’s assigned region (25 miles radius)
Other Duties:
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Compensation:
The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors.
Use of Artificial Intelligence (AI):
No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process.
Vacancy Status:
This posting is for an existing vacancy.
WHAT WE OFFER
- Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
- Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
- We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
- Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
- Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.
About SPS
SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.
Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform.
SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.
To view our privacy policy, click on the link below: Data Privacy Statement
Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.
Ready to apply?
Apply to SPS-North America
Document Warehouse Clerk
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- Monday through Friday: 8:30 am to 5:00 pm
- This is NOT Part Time
- (OT offered) Weekends ONLY
As a Document Warehouse Clerk, you can expect to work in a detail deadline oriented environment. Your will be hands on reviewing and auditing documents while preparing them for scanning. .This position is highly hands-on and ideal for those who enjoy straight forward and repetitive tasks, good with meeting deadlines and production goals. A background in any filing work, warehouse/fulfillment or related is helpful.
Key Responsibilities:
- Process high volumes of financial documents for storage or retrieval. This includes unloading banker boxes of documents, prepping for scan or on-site filing.
- Clerk will work on their own to meet/exceed daily production expectations
- Must be able to read hand-written file numbers/letters
- Problem Solving skills to identify where a file/document needs to go
- Basic Computer skills required: data entry and research work as needed
- Maintain complete confidentiality and adhere to security restrictions set forth by SPS/Client
- Comply with SPS/Client device policy, including but not limited to the prohibition of cell phones, digital cameras or other imaging devices on the work floor
- Comply with a corporate casual dress code
- Other duties and tasks as assigned
Competencies:
- Must be able to work well independently in a fast pace environment
- Must have basic math skills
- Well Organized and detail oriented
- Able to work in a repetitive task
- Able to quickly learn and adapt to Client needs
- Great customer service skills
- Able to meet deadlines/production requirements
- Excellent attendance
- Works well with others in team situations
- Good communication skills
Qualifications:
- High School Diploma or equivalent
- At least 1 year of any work experience relevant to working in a document production warehouse environment; A background in any filing work, warehouse/fulfillment or related is helpful.
- Must be good with on-the-job training
- Computer Skills: Basic proficiency in MS Word, MS Excel, MS Outlook
- Extraordinary customer service, verbal, and written communication skills, works well on your own as well as with others in team situations
- Ability to prioritize work to balance multiple projects and deadlines; Organized and detail-oriented
- Good problem-solving; Proactive and able to operate efficiently in a fast-paced environment
Physical Demands:
- Will lift/push/pull boxes of documents that can weigh up to 50 lbs
- May have to climb on ladders and work in small places at times
- Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of approximately 50 lbs.
- Ability to walk, bend, kneel, stand, and/or sit for an extended period of time.
Travel: None
Compensation:
The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors.
Use of Artificial Intelligence (AI):
No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process.
Vacancy Status:
This posting is for an existing vacancy.
WHAT WE OFFER
- Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
- Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
- We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
- Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
- Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.
About SPS
SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.
Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform.
SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.
To view our privacy policy, click on the link below: Data Privacy Statement
Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.
Ready to apply?
Apply to SPS-North America
Field Support Specialist (On-Call)
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Looking for flexible, supplemental income? Join our On-Call Office Services Specialist (Floating) team in Orlando, Florida and gain hands-on experience in administrative support, mail & shipping, and workplace hospitality—apply today and be part of a dynamic office environment!
What you will be doing:
-
Mail & Shipping Support: Process and sort inbound/outbound mail and packages while maintaining accurate chain-of-custody and shipping procedures.
-
Print & Reprographics Assistance: Support copy/print production, scanning, imaging, and binding services while ensuring equipment is stocked and functioning.
-
Office & Facility Support: Maintain organized office spaces, restock supplies, support meeting room setups, and assist with light maintenance tasks.
-
Front Desk & Guest Services: Welcome visitors, manage calls and visitor logs, and provide a professional concierge-style experience for clients and guests.
-
Administrative & Client Support: Provide general administrative assistance while delivering exceptional customer service and building strong professional relationships.
What we need from you:
- Strong communication and customer service skills, with the ability to interact professionally with clients, guests, and team members.
-
Proficiency in MS Office and office technology, including working knowledge of MFD (multi-functional device) equipment.
-
Highly organized and able to multitask, manage time effectively, and handle multiple responsibilities in a fast-paced environment.
-
Ability to work independently and follow shipping/receiving procedures, proactively seeking additional tasks during downtime.
-
High school diploma (or equivalent) required with 6+ months of work experience preferred, maintaining professionalism, strong problem-solving skills, and adherence to company policies.
Enjoy the perks of being:
- Not stuck at one desk
- Exposed to multiple high-profile client sites
- Fast skill development across operations
- Autonomy + trust from day one
Physical Demands:
- Approximately 50% of the time this position requires the below physical demands.
- Fine and/or gross motor skills, including the ability to grasp, lift and/or carry 25 lbs. individually and 50 lbs. with assistance.
- Ability to walk bend, kneel, stand, and/or sit for an extended period of time.
- Manual dexterity required for operating office machinery and use of equipment such as ladders and binding machinery.
- Specific vision abilities required by this job include close vision, distance vision, ability to adjust focus and ability to match or detect differences between colors, including shades of color and brightness (MFP color calibration and print requests require this ability).
Travel:
- Travel is an essential part of the Field Services Specialist role, and it is mandatory to have access to a reliable means of transportation.
- Assignments can include traveling from one SPS site to another SPS site after your arrival to your “home” location as required by business need.
- Travel distance will be predominately within the FSS’s assigned region (25 miles radius)
Other Duties:
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
WHAT WE OFFER
- Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
- Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
- We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
- Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
- Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.
About SPS
SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.
Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform.
SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.
To view our privacy policy, click on the link below: Data Privacy Statement
Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.
Ready to apply?
Apply to SPS-North America
Document Warehouse Clerk 3B
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- Monday through Friday: 3:30 pm to Midnight - Night Shift
- This is NOT Part Time
- (OT offered) Weekends ONLY
As a Document Warehouse Clerk, you can expect to work in a document production warehouse environment. You will be tasked with unpacking boxes of files/documents, staging for on-site or off-site storage, locating, and retrieving documents. This position is highly hands-on and ideal for those who enjoy straight forward and repetitive tasks, good with meeting deadlines and production goals. A background in any filing work, warehouse/fulfillment or related is helpful.
Key Responsibilities:
- Process high volumes of financial documents for storage or retrieval. This includes unloading banker boxes of documents, prepping for scan or on-site filing.
- Clerk will work on their own to meet/exceed daily production expectations
- Must be able to read hand-written file numbers/letters
- Problem Solving skills to identify where a file/document needs to go
- Basic Computer skills required: data entry and research work as needed
- Maintain complete confidentiality and adhere to security restrictions set forth by SPS/Client
- Comply with SPS/Client device policy, including but not limited to the prohibition of cell phones, digital cameras or other imaging devices on the work floor
- Comply with a corporate casual dress code
- Other duties and tasks as assigned
Competencies:
- Must be able to work well independently in a fast pace environment
- Must have basic math skills
- Well Organized and detail oriented
- Able to work in a repetitive task
- Able to quickly learn and adapt to Client needs
- Great customer service skills
- Able to meet deadlines/production requirements
- Excellent attendance
- Works well with others in team situations
- Good communication skills
Qualifications:
- High School Diploma or equivalent
- At least 1 year of any work experience relevant to working in a document production warehouse environment; A background in any filing work, warehouse/fulfillment or related is helpful.
- Must be good with on-the-job training
- Computer Skills: Basic proficiency in MS Word, MS Excel, MS Outlook
- Extraordinary customer service, verbal, and written communication skills, works well on your own as well as with others in team situations
- Ability to prioritize work to balance multiple projects and deadlines; Organized and detail-oriented
- Good problem-solving; Proactive and able to operate efficiently in a fast-paced environment
Physical Demands:
- Will lift/push/pull boxes of documents that can weigh up to 50 lbs
- May have to climb on ladders and work in small places at times
- Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of approximately 50 lbs.
- Ability to walk, bend, kneel, stand, and/or sit for an extended period of time.
Travel: None
Compensation:
The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors.
Use of Artificial Intelligence (AI):
No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process.
Vacancy Status:
This posting is for an existing vacancy.
WHAT WE OFFER
- Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
- Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
- We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
- Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
- Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.
About SPS
SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.
Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform.
SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.
To view our privacy policy, click on the link below: Data Privacy Statement
Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.
Ready to apply?
Apply to SPS-North America
Client Service Associate (Mailroom)
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Job Title: Client Services Associate
Reports To: The Client Services Associate will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership.
Typical Work Schedule: Mondays to Fridays; 8:00AM - 5:00PM
Where Great Service Meets Seamless Operations
The Client Services Associate delivers exceptional office, mail, and delivery services while supporting the smooth daily operations of a dynamic workplace. This role spans multiple functions, including mail and package handling, print and copy services, office upkeep, and conference/reception support.
You will consistently provide prompt, courteous, and efficient service, maintain a polished and professional image while ensuring both clients and employees receive a 5-star experience.
Why This Role Matters
You play a key role in creating a seamless and welcoming workplace experience. From first impressions to daily operations, your attention to detail and service mindset helps keep the office running efficiently and leave a lasting positive impact on everyone you support.
What You Will Be Doing
Customer Experience & Front Desk Support
- Deliver exceptional customer service across all communication channels
- Provide reception/front desk support and handle sensitive requests with discretion
- Build positive relationships with clients and internal teams
Mail, Shipping & Logistics
- Manage inbound/outbound mail and packages, including sorting, tracking, and distribution
- Support shipping and receiving; act as the main contact for related inquiries
Office Operations & Facilities
- Set up and maintain pantry, kitchen, and meeting areas, including light cleaning
- Ensure common areas are organized, stocked, and presentable
- Assist with office moves and general workplace upkeep
Equipment & Administrative Support
- Maintain office equipment and coordinate service requests as needed
- Support print and copy services and monitor equipment functionality
Team Support & Initiative
- Take initiative during downtime and support ad hoc tasks
- Maintain professionalism and assist in training backup staff
What You Must Have
Skills & Competencies
- Strong communication and customer service skills
- Proficient in Microsoft Office
- Organized, adaptable, and able to multitask
- Problem-solver with the ability to work independently
- Professional demeanor
Qualifications
- High school diploma or equivalent
- 1–2 years of relevant experience preferred
- Basic knowledge of computer-based systems
- Able to work assigned hours
Physical Requirements
- Ability to lift up to 60 lbs.
- Comfortable with standing, walking, and basic physical tasks
- Able to operate office equipment
Travel: None or Negligible
Other Duties:
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
WHAT WE OFFER
- Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
- Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
- We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
- Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
- Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.
About SPS
SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.
Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform.
SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.
To view our privacy policy, click on the link below: Data Privacy Statement
Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.
Ready to apply?
Apply to SPS-North America
Client Service Associate
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Job Title: Client Services Associate
Reports To: The Client Services Associate will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership.
Typical Work Schedule: Mondays to Fridays; 8:00AM - 5:00PM
Where Great Service Meets Seamless Operations
The Client Services Associate delivers exceptional office, mail, and delivery services while supporting the smooth daily operations of a dynamic workplace. This role spans multiple functions, including mail and package handling, print and copy services, office upkeep, and conference/reception support.
You will consistently provide prompt, courteous, and efficient service, maintain a polished and professional image while ensuring both clients and employees receive a 5-star experience.
Why This Role Matters
You play a key role in creating a seamless and welcoming workplace experience. From first impressions to daily operations, your attention to detail and service mindset helps keep the office running efficiently and leave a lasting positive impact on everyone you support.
What You Will Be Doing
Customer Experience & Front Desk Support
- Deliver exceptional customer service across all communication channels
- Provide reception/front desk support and handle sensitive requests with discretion
- Build positive relationships with clients and internal teams
Mail, Shipping & Logistics
- Manage inbound/outbound mail and packages, including sorting, tracking, and distribution
- Support shipping and receiving; act as the main contact for related inquiries
Office Operations & Facilities
- Set up and maintain pantry, kitchen, and meeting areas, including light cleaning
- Ensure common areas are organized, stocked, and presentable
- Assist with office moves and general workplace upkeep
Equipment & Administrative Support
- Maintain office equipment and coordinate service requests as needed
- Support print and copy services and monitor equipment functionality
Team Support & Initiative
- Take initiative during downtime and support ad hoc tasks
- Maintain professionalism and assist in training backup staff
What You Must Have
Skills & Competencies
- Strong communication and customer service skills
- Proficient in Microsoft Office
- Organized, adaptable, and able to multitask
- Problem-solver with the ability to work independently
- Professional demeanor
Qualifications
- High school diploma or equivalent
- 1–2 years of relevant experience preferred
- Basic knowledge of computer-based systems
- Able to work assigned hours
Physical Requirements
- Ability to lift up to 60 lbs.
- Comfortable with standing, walking, and basic physical tasks
- Able to operate office equipment
Travel: None or Negligible
Other Duties:
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
WHAT WE OFFER
- Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
- Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
- We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
- Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
- Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.
About SPS
SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.
Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform.
SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.
To view our privacy policy, click on the link below: Data Privacy Statement
Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.
Ready to apply?
Apply to SPS-North America
Freight Drivers/Movers
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SPS Global is seeking a dependable and service-oriented Freight Driver / Mover to support local transportation, freight handling, and shipping operations. This role is responsible for safely transporting mail, packages, and freight between office locations while maintaining operational accuracy, chain-of-custody procedures, and exceptional customer service standards.
The ideal candidate thrives in a logistics-focused environment, demonstrates strong attention to detail, and is comfortable supporting warehouse, dock, and office services operations as needed.
Job Overview
The Freight Driver / Mover provides delivery, freight, and courier support by receiving dispatch orders, retrieving parcels and mail from local offices, and transporting items safely and efficiently using company vehicles such as small box trucks, vans, or jeeps.
This role also supports shipping and receiving operations, locker deliveries, and dock logistics while serving as a backup resource for front and back office functions when needed.
Reports To:
Client Services Supervisor, Client Services Manager, or equivalent leadership
What You’ll Do
Freight & Transportation Operations
- Transport mail, freight, and packages between designated office locations using company vehicles
- Administer shipping and receiving processes in accordance with operational procedures
- Collect and deliver items to designated offices, lockers, docks, and central shipping locations
- Operate internal collection and delivery routes across staffed and unstaffed facilities
Mail, Shipping & Logistics Support
- Process incoming tracked mail using client tracking and labeling systems
- Maintain accurate chain-of-custody procedures for inbound mail, packages, and freight
- Log shipments using client-preferred shipping and tracking tools
- Collect outbound shipping items and coordinate delivery to shipping teams for processing
- Provide recipients with methods to track and manage deliveries
Warehouse & Equipment Handling
- Utilize manual and powered material handling equipment such as pallet jacks, hand trucks, and forklifts (where applicable)
- Validate packing slips and ensure accuracy of incoming and outgoing shipments
- Support loading dock and warehouse operations as required
Customer Service & Operational Excellence
- Deliver exceptional customer service to employees and clients
- Build professional relationships with customers and internal teams
- Maintain professionalism and composure when handling sensitive requests
- Support operational needs proactively during downtime
What We’re Looking For
Required
- High School Diploma or equivalent
- Valid driver’s license with clean driving record
- Must be at least 25 years old to meet fleet insurance requirements
- Driver’s license must have remained current for the last 5 years
- Strong computer proficiency including logistics tracking systems, scheduling software, Excel/Numbers, and Word/Pages
- Strong organizational, communication, and customer service skills
- Ability to work independently and manage multiple priorities
- Ability to lift, push, pull, bend, squat, kneel, and reach overhead as required
Preferred
- 3+ years of experience in a mail facility, freight company, warehouse, moving company, or related environment
- Professional driving or courier service experience
- Experience with BearTracks or similar logistics tracking software
- Forklift and warehouse equipment experience
- Experience in loading dock or warehouse operations
Competencies
- Strong verbal and written communication skills
- Customer-focused mindset with strong service orientation
- Attention to detail and operational accuracy
- Ability to multitask and prioritize efficiently
- Independent work capability and accountability
- Knowledge of shipping, receiving, and freight handling procedures
- Strong organizational and time-management skills
Physical Requirements
- Ability to lift or move packages weighing 40–50 lbs. or more frequently
- Ability to move materials using wheeled carts with 60 lb capacity
- Ability to walk, bend, kneel, stand, and sit for extended periods
- Manual dexterity for operating office and warehouse equipment
- Physical and mental ability to operate company vehicles safely
Travel:
Local travel required using company vehicles
What We Offer
Career Growth: Opportunities to expand expertise across freight, logistics, courier, and office services operations.
Learning & Development: A culture that supports continuous learning and professional development.
We Recognize Talent: Recognition programs available across all employee levels.
Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identity Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k with matching, Entertainment Discounts, and Paid Time Off.
Note: Please inquire with Human Resources regarding benefit offerings for roles under 30 hours per week, as eligibility may vary.
Disclaimer:
This job description is not intended to cover or contain a full listing of duties or responsibilities required for the role. Duties and responsibilities may change at any time with or without notice.
WHAT WE OFFER
- Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
- Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
- We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
- Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
- Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.
About SPS
SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.
Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform.
SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.
To view our privacy policy, click on the link below: Data Privacy Statement
Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.
Ready to apply?
Apply to SPS-North America
Manager, Technology Operations & Service Delivery
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Job Title: Manager, Technologies Operations & Services Delivery
Reports To: The Manager, Technologies Operations & Services Delivery will report to the Client Manager, Client Director, Managing Vice President, or equivalent leadership.
Position Overview
SPS Global is seeking a hands-on, execution-driven Manager to support technology-enabled operations across multiple sites. This leader will ensure day-to-day service delivery is stable, consistent, and aligned with client expectations. The environment, workflows, and governance models are already established success in this role requires disciplined follow-through, operational rigor, and continuous improvement of existing processes.
The ideal candidate understands how technology underpins production workflows particularly in document and image processing and can effectively coordinate across operations, IT, vendors, and technical support teams to drive predictable, high-quality outcomes.
Key Responsibilities
Technology Operations & Service Delivery
- Oversee daily technology support for document image processing operations
- Ensure systems, workflows, and data flows fully support production requirements
- Partner with IT and technical teams to maintain system stability and resolve issues
- Drive operational consistency and adherence to established processes across all sites
Client Onboarding & Implementations
- Support and manage structured client onboarding and implementation activities
- Coordinate across operations, IT, and client teams to meet timelines and deliverables
- Ensure testing, validation, and production transition steps are completed accurately
- Reinforce onboarding standards and process discipline across locations
Governance & Reporting
- Support and uphold the established IT governance model
- Ensure governance processes (SLA adherence, incident tracking, escalation protocols) are consistently followed
- Maintain and enhance reporting on SLAs, service performance, incidents, and operational metrics
- Provide leadership updates and reinforce a culture of accountability and transparency
Team Coordination (Technical Support Leads)
- Work closely with Technical Support Leads across all sites to ensure alignment
- Reinforce priorities, milestones, and expectations
- Support escalations and issue resolution to maintain service stability
- Introduce and train teams on new technologies, tools, and operational changes
- Ensure technical leads understand operational impact and maintain production readiness
Vendor Coordination
- Support management of technology and operational service vendors
- Track vendor performance against SLAs and escalate gaps appropriately
- Ensure vendors deliver consistent responsiveness and high-quality support
Continuous Improvement
- Identify and drive improvements that enhance consistency, efficiency, and quality
- Support refinement of workflows, onboarding processes, and reporting mechanisms
- Implement practical, sustainable improvements without unnecessary complexity
Qualifications & Experience
- Experience in document/image processing or transaction-based operations required
- Experience supporting client onboarding, implementations, or workflow-heavy environments
- Strong understanding of system-to-operation data flows
- Experience coordinating across IT teams and external vendors
- Familiarity with Opex and CertainScan is a strong plus
- Proven ability to manage multiple priorities and maintain organizational discipline
- Strong communication skills for internal and client-facing interactions
- Ability to follow project plans, task assignments, and timelines with precision
- Experience with Windows 10/11, file shares, printer mapping, and printer troubleshooting
- Familiarity with IDF rooms, patch panels/cables a plus
- Experience with wired/wireless/mobile scanners preferred
- Ability to create testing and validation plans and track complex issues through resolution
Profile We’re Looking For
- Strong executor with consistent follow-through
- Highly organized, detail-oriented, and operationally disciplined
- Team-oriented, able to influence and hold others accountable
- Practical problem solver focused on outcomes over complexity
- Able to adapt quickly in an already-established environment
- Calm, steady, and reliable in a fast-paced and deadline-driven setting
Why SPS Global
SPS Global partners with clients to deliver scalable, high-performance operations through disciplined execution and continuous improvement. This role ensures our technology ecosystem works seamlessly with daily operations—driving stability, consistency, and client success.
WHAT WE OFFER
- Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
- Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
- We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
- Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
- Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.
About SPS
SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.
Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform.
SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.
To view our privacy policy, click on the link below: Data Privacy Statement
Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.
Ready to apply?
Apply to SPS-North America
Retail Supervisor (Top of the Rock - Rockefeller Center)
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#parttime #temporary
Reports To: Client Services Supervisor, Client Services Manager, or equivalent leadership
Schedule: 25 hours/week | Shifts between 7:30AM–3:30PM or 3:00PM–11:00PM/12:00AM
Business Hours: Monday–Sunday, 7:00AM–12:00AM
Lead Exceptional Retail Experiences at an Iconic NYC Destination
Top of the Rock at Rockefeller Center is one of New York City’s most celebrated attractions, offering panoramic skyline views and a refined, world-class guest experience.
To support peak season operations, we’re seeking engaging, customer-focused Retail Supervisors to support the day-to-day operations of our retail and gift shop environment. In this role, you’ll help lead the sales floor, support team performance, maintain visual merchandising standards, and ensure every guest interaction is welcoming, seamless, and memorable.
As a Retail Supervisor, you help drive sales performance, maintain operational standards, and create a welcoming retail environment in a fast-paced, high-traffic setting.
This seasonal opportunity provides valuable retail experience within a premier NYC destination, with potential consideration for future opportunities based on performance and business needs.
Why This Role Matters
This role helps ensure the retail operation runs smoothly while delivering the elevated level of service guests expect from Top of the Rock.
What You’ll Do
Guest Experience & Sales Support
- Assist guests with merchandise selection, purchases, and transaction support
- Deliver friendly, professional, and elevated customer service at all times
- Support sales goals and KPI targets through guest engagement and team collaboration
Team & Operational Support
- Help oversee daily retail operations and support overall team performance
- Lead by example while promoting a positive and collaborative work environment
- Support store opening, closing, and operational procedures
Merchandising & Inventory
- Maintain visually appealing displays, signage, and seasonal merchandising presentations
- Restock and organize merchandise to ensure the sales floor remains guest-ready
- Support inventory control, cycle counts, and loss prevention efforts
- Monitor inventory levels and communicate restocking needs to leadership
Retail Systems & Store Standards
- Operate POS systems and troubleshoot minor issues when necessary
- Maintain store presentation and operational standards
- Follow all company policies, procedures, and operational standards
What You Bring
- Strong leadership, communication, and customer service skills
- Ability to multitask and remain organized in a fast-paced environment
- Strong attention to detail and problem-solving abilities
- Effective communication and teamwork skills
- A proactive mindset with the ability to work independently when needed
- Previous retail, merchandising, or leadership experience preferred
Qualifications
- High School Diploma or equivalent required
- 1–2 years of retail, merchandising, or customer-facing experience preferred
- Previous supervisory or leadership experience is a plus
- Basic computer proficiency and ability to learn POS systems and retail technology
- Flexibility to work evenings, weekends, holidays, and peak business periods
- Professional appearance and adherence to company standards and policies
Physical Requirements
- Ability to lift, carry, or move merchandise and supplies up to 50 lbs. using appropriate equipment
- Ability to stand, walk, bend, kneel, and remain active for extended periods
- Ability to operate registers, computers, and other retail equipment
Compensation:
The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors.
Use of Artificial Intelligence (AI):
No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process.
Vacancy Status:
This posting is for an existing vacancy.
WHAT WE OFFER
- Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
- Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
- We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
- Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
- Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.
About SPS
SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.
Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform.
SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.
To view our privacy policy, click on the link below: Data Privacy Statement
Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.
Ready to apply?
Apply to SPS-North America
VIP Lounge Server (Top of the Rock - Rockefeller Center)
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#parttime #temporary
Reports To: Client Services Supervisor, Client Services Manager, or equivalent leadership
Schedule: 25 hours/week | Shifts between 7:30AM–3:30PM or 3:00PM–11:00PM/12:00AM
Business Hours: Monday–Sunday, 7:00AM–12:00AM
Deliver an Exclusive Guest Experience
Top of the Rock at Rockefeller Center is one of New York City’s most celebrated attractions, offering panoramic skyline views and a refined, world-class guest experience. To support peak season operations, we’re seeking polished, hospitality-driven VIP Lounge Servers who bring exceptional etiquette, attentiveness, and professionalism to an elevated guest environment. As a VIP Lounge Server, you curate a personalized and seamless experience for our distinguished guests, ensuring comfort, exclusivity, and service excellence throughout their visit.
This seasonal opportunity offers hands-on exposure to high-touch hospitality within a premier NYC destination, with potential consideration for future opportunities based on performance and business needs.
Why This Role Matters
As a VIP Lounge Server, you set the standard for an exclusive guest experience. Your attentiveness, professionalism, and personalized service ensure VIP guests leave with lasting positive impressions, enhancing both the lounge experience and Top of the Rock’s reputation as a world-class attraction.
What You’ll Do
- Welcome and assist VIP guests with a professional and friendly demeanor
- Serve beverages and provide storage for personal items
- Share information about the Observation Deck and the Top of the Rock experience
- Address and resolve guest inquiries or concerns, ensuring satisfaction
- Maintain a clean, stocked, and well-organized lounge environment
- Implement personalized service for repeat VIP guests to enhance guest satisfaction
- Follow all company policies and procedures
- Assist leadership with operational projects or special initiatives as needed
What You Bring
- Strong attention to detail and organizational skills
- Ability to multitask in a fast-paced, guest-focused environment
- Ability to work independently and take initiative
- Excellent communication and teamwork skills
- Friendly, approachable, and professional demeanor
- Comfort using computer systems and POS or lounge management tools
- Prior customer service or observation deck experience is a plus
Qualifications
- High School Diploma or equivalent required
- 1–2+ years of customer service or related experience preferred
- Flexible availability, including weekends and holidays
- Professional appearance and adherence to company standards
Physical Requirements
- Ability to lift/move up to 40–60 lbs. and operate equipment as needed
- Ability to stand, walk, bend, kneel, or sit for extended periods
- Visual acuity for both close and distance tasks, including reading monitors and registers
Compensation:
The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors.
Use of Artificial Intelligence (AI):
No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process.
Vacancy Status:
This posting is for an existing vacancy.
WHAT WE OFFER
- Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
- Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
- We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
- Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
- Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.
About SPS
SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.
Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform.
SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.
To view our privacy policy, click on the link below: Data Privacy Statement
Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.
Ready to apply?
Apply to SPS-North America
Office Services Coordinator
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Office Service Coordinator
📍 Washington, DC, US
On-site
The Office Service Coordinator plays a vital role in creating a professional, efficient, and hospitality-driven workplace environment. This position serves as a central point of contact for employees, clients, and vendors, ensuring that daily office operations are conducted smoothly while consistently adhering to SPS service standards.
What You'll Do:
Reception & Front-of-House Services
- Welcome and assist visitors, clients, and vendors with professionalism and warmth.
- Oversee visitor check-ins, badges, and security protocols.
- Maintain a polished and organized reception area.
Office Operations & Facilities
- Coordinate with vendors, including cleaning, maintenance, and supply partners.
- Monitor and follow up on maintenance requests and facility issues.
- Support office relocations and workstation setups.
- Manage inventory of office and pantry supplies.
Workplace Experience
- Ensure meeting rooms and shared spaces are fully functional and prepared for guests.
- Support meetings, events, and employee engagement initiatives.
- Collaborate with Facilities, IT, and Security teams.
Vendor & Service Coordination
- Act as the primary point of contact for building management and vendors.
- Coordinate work orders and ensure timely resolution of issues.
- Escalate service issues as necessary.
Administrative Support
- Assist with office projects and operational initiatives.
- Track expenses and support the purchasing process.
- Maintain service logs and Standard Operating Procedure (SOP) documentation.
What We're Looking For:
- 2–4 years of experience in office services, hospitality, or facilities coordination.
- Exceptional communication and customer service skills.
- Proficiency in Microsoft Office and workplace systems.
- Ability to multitask effectively in a fast-paced environment.
Core Competencies
- Commitment to service excellence and a hospitality mindset.
- Meticulous attention to detail and strong organizational skills.
- Professional demeanor and strong interpersonal skills.
Work Environment
This role is site-based and may require standing, walking, and occasional lifting. Flexibility may be necessary for events or extended hours.
Travel
N/A
Compensation:
The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors.
Use of Artificial Intelligence (AI):
No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process.
Vacancy Status:
This posting is for an existing vacancy.
WHAT WE OFFER
- Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
- Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
- We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
- Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
- Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.
About SPS
SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.
Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform.
SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.
To view our privacy policy, click on the link below: Data Privacy Statement
Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.
Ready to apply?
Apply to SPS-North America
Field Support Specialist
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Job Title: Field Support Specialist/Office Support Specialist
Reports To: Client Services Leadership
Why This Role Matters
The Field Support Specialist/Office Support Specialist is the backbone of our service level agreements. Whether it's managing high-stakes shipping, executing a complex print project, or being the welcoming face at the front desk, you ensure business continuity with a professional smile.
What You’ll Do:
1. The "Front of House" Ambassador
-
Provide a 5-star concierge experience for guests and clients.
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Manage lobby flow, security protocols, and global call routing with grace and composure.
2. Logistics & Mail Mastery
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Own the lifecycle of inbound/outbound shipments.
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Master manual and electronic chain-of-custody procedures for high-priority packages.
3. Production & Reprographics Specialist
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Operate high-end Multi-Functional Devices (MFD) for print, binding (GBC, Velo, Coil), and digital scanning.
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Ensure all equipment is "battle-ready" with proactive maintenance and toner management.
4. Workplace "Vibe" Management
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Keep conference rooms, pantries, and common areas "VIP-ready" at all times.
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Manage inventory like a pro, ensuring supplies are always stocked before they’re needed.
Who You Are
-
The Ultimate Generalist: You have 2+ years of experience in office services, hospitality, or logistics.
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Tech-Savvy: You’re comfortable with MS Office and learning new proprietary digital systems.
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Adaptable & Mobile: You have reliable transportation and love the change of scenery that comes with traveling to different regional sites.
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Physically Active: You’re comfortable being on your feet, lifting up to 25 lbs (or 50 lbs with a teammate), and keeping the office moving.
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The "I Got This" Attitude: You proactively find work during downtime and stay calm under pressure.
The Requirements
-
Education: High School Diploma or equivalent.
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Travel: Mandatory access to reliable transportation (regional travel is a core part of the role).
-
Flexibility: Ability to handle same-day assignments and varying schedules.
Travel:
- Travel is an essential part of the Field Services Specialist role, and it is mandatory to have access to a reliable means of transportation.
- Assignments can include traveling from one SPS site to another SPS site after your arrival at your “home” location, as required by business need.
- Travel distance will be predominantly within the FSS’s assigned region
Other Duties:
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Why Join Our Team?
As a Field Support Specialist (FSS), you are our "Special Ops" team member. You provide critical backup coverage across our regional sites, stepping in to save the day when regular staff are away. One day, you’re the face of a high-end corporate lobby; the next, you’re managing complex logistics or high-stakes digital print projects.
Think you have the 5-star spark we’re looking for? Apply today!
Compensation:
The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors.
Use of Artificial Intelligence (AI):
No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process.
Vacancy Status:
This posting is for an existing vacancy.
WHAT WE OFFER
- Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
- Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
- We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
- Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
- Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.
About SPS
SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.
Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform.
SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.
To view our privacy policy, click on the link below: Data Privacy Statement
Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.
Ready to apply?
Apply to SPS-North America
Concierge Assocate
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SPS Global is seeking a polished and service-oriented Concierge to serve as the first point of contact for clients, guests, and vendors. This role is critical in delivering a professional, welcoming, and efficient front desk experience while maintaining the highest standards of customer service.
The ideal candidate is engaging, resourceful, and confident, with a strong ability to create positive first impressions and provide seamless support across front desk and office services functions.
Job Overview
As the first face of SPS offices, the Concierge plays a key role in shaping the workplace experience for all visitors and employees. This position ensures a high-quality lobby and front desk experience by providing prompt, courteous, and efficient service while maintaining a professional environment.
The Concierge supports both reception and office services functions, ensuring smooth day-to-day operations and a consistent 5-star service experience.
Reports To:
Client Services Supervisor, Client Services Manager, or equivalent leadership
What You’ll Do
Reception & Guest Experience
- Greet guests, clients, and vendors in a professional and welcoming manner
- Check in visitors and create guest passes in accordance with security procedures
- Maintain a polished and organized front desk and lobby environment
- Assist clients with escorting guests as needed
Communication & Front Desk Operations
- Answer incoming calls and direct them to the appropriate departments
- Respond to inquiries with professionalism and efficiency
- Provide clear and helpful information to visitors and employees
Office Services Support
- Provide general office services support as needed
- Assist with administrative and workplace tasks to support daily operations
- Maintain a high level of service across all touchpoints
What We’re Looking For
Required
- High School Diploma or equivalent
- Strong customer service and communication skills
- Professional appearance and demeanor
- Ability to multitask and manage a fast-paced front desk environment
- Strong organizational and interpersonal skills
Preferred
- Experience in reception, concierge, hospitality, or customer-facing roles
- Experience working in a corporate or professional office environment
Competencies
- Customer-first mindset with a strong focus on service excellence
- Confident, engaging, and professional demeanor
- Strong verbal and written communication skills
- Resourcefulness and problem-solving ability
- Ability to remain calm and composed under pressure
- Attention to detail and organizational skills
Physical Requirements
- Ability to sit, stand, and walk for extended periods
- Manual dexterity for operating phones and office equipment
Travel:
None or negligible
What We Offer
Career Growth: Opportunities to expand into broader office services and workplace operations roles.
Learning & Development: A culture that supports continuous learning and professional growth.
We Recognize Talent: Recognition programs across all employee levels.
Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identity Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k with matching, Entertainment Discounts, and Paid Time Off.
Note: Please inquire with Human Resources regarding benefit offerings for roles under 30 hours per week, as eligibility may vary.
Disclaimer:
This job description is not intended to be a comprehensive listing of duties or responsibilities. Duties may change at any time with or without notice.
Compensation:
The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors.
Use of Artificial Intelligence (AI):
No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process.
Vacancy Status:
This posting is for an existing vacancy.
WHAT WE OFFER
- Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
- Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
- We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
- Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
- Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.
About SPS
SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.
Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform.
SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.
To view our privacy policy, click on the link below: Data Privacy Statement
Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.
Ready to apply?
Apply to SPS-North America
Document Processing Clerk
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Come explore the Power of Possibility with a career at SPS! We have an excellent opportunity for an experienced Lockbox Processing Clerk to come grow with our team in Pittsburgh PA! This full-time position is ideal for someone with 1+ years of relevant experience looking for a stable place to work, learn, and develop. We are a cross-functional team looking for someone eager to make a lasting contribution!
SPS offers a competitive benefits package including paid time off, paid holidays, medical, dental, vision, legal and life insurance, transit program, referral bonuses, pet discounts, EAP, education discounts, and a 401K with company match.
Schedule: Typically, Sunday, Monday, Thursday, Friday, Saturday. 7 AM-4:30 PM
What you will be doing:
- Opening, sorting, and scanning incoming mail according to predefined procedures.
- Operating scanning equipment to capture images of checks, payment coupons, and other documents.
- Performing quality checks to ensure all items are processed correctly.
- Maintaining confidentiality and security of all processed information.
- Meeting or exceeding production and quality standards set by the company.
What we need from you:
- Strong attention to detail and accuracy.
- To be able to work both independently and in a team setting successfully.
- The capability to use/learn technology such as: document scanning devices and basic computer operations.
- Ability to handle physical duties associated with the job, such as lifting and moving mail trays and packages up to 25 pounds.
- An ability to be bright, articulate, and neat in appearance.
- Excellent communication skills, both written and verbal.
- High school diploma or equivalent; additional education or training in a related field is a plus.
- Previous experience in a lockbox or payment processing environment is preferred.
Travel: None or Negligible
Other Duties:
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Compensation:
The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors.
Use of Artificial Intelligence (AI):
No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process.
Vacancy Status:
This posting is for an existing vacancy.
WHAT WE OFFER
- Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
- Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
- We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
- Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
- Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.
About SPS
SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.
Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform.
SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.
To view our privacy policy, click on the link below: Data Privacy Statement
Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.
Ready to apply?
Apply to SPS-North America
Client Services Associate
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Client Services Associate
📍 New York, NY 10007 | On-site
A hands-on, service-oriented role for someone who takes pride in keeping daily operations running smoothly.
Deliver seamless mail, office, and client support services while maintaining a professional and efficient workplace experience.
SPS Global is seeking a detail-oriented and service-driven Client Services Associate to support daily mailroom operations and office services. This role plays a key part in ensuring smooth business operations by managing mail distribution, shipping/receiving, office supply coordination, and providing front office support when needed.
You’ll help create a polished, organized, and client-focused environment through reliable service and strong attention to detail.
What You’ll Do:
This role combines mailroom operations, office support, and client service excellence.
- Mail & Shipping Operations
- Receive, sort, and log inbound mail and packages
- Manage outgoing mail and shipping transactions
- Distribute deliveries and notify employees upon receipt
- Serve as the point of contact for mail and package inquiries
- Handle shipping and receiving of materials and supplies
- Office & Facilities Support
- Maintain and replenish office supplies (e.g., paper, toner, pantry items)
- Ensure copy/print machines and multi-function devices are operational and stocked
- Submit work orders and assist with basic troubleshooting
- Support meeting and conference room setups
- Maintain cleanliness and organization of the Business Service Center
- Perform light maintenance and cleaning as needed
- Front Office & Client Service
- Provide 5-star customer service across all interactions
- Offer reception/concierge coverage when required
- Build strong relationships with employees and teams
- Maintain professionalism and composure in all interactions
- Team & Operational Support
- Assist with training back-up staff on procedures
- Proactively seek additional tasks during downtime
- Determine when additional support is needed for sensitive requests
What We’re Looking For:
Required
- High School Diploma or equivalent
- Strong communication and customer service skills
- Ability to multitask and stay organized in a fast-paced environment
- Basic PC skills, including Microsoft Office
- Ability to work independently and follow procedures
Preferred
- 1+ year of related experience
- Familiarity with mailroom, shipping/receiving, or office support functions
- Working knowledge of multi-function devices (MFDs)
Physical Demands:
- Ability to lift, carry, or move items up to 40 lbs frequently (up to 60 lbs on carts)
- Comfortable walking, standing, bending, kneeling, or sitting for extended periods
- Manual dexterity for operating office equipment (phones, printers, etc.)
Travel: None or Negligible
Other Duties:
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Compensation:
The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors.
Use of Artificial Intelligence (AI):
No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process.
Vacancy Status:
This posting is for an existing vacancy.
WHAT WE OFFER
- Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
- Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
- We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
- Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
- Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.
About SPS
SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.
Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform.
SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.
To view our privacy policy, click on the link below: Data Privacy Statement
Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.
Ready to apply?
Apply to SPS-North America
Host (Top of the Rock - Rockefeller Center)
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#parttime #temporary
Reports To: Client Services Supervisor, Client Services Manager, or equivalent leadership
Schedule: 25 hours/week | Shifts between 7:30AM–3:30PM or 3:00PM–11:00PM/12:00AM
Business Hours: Monday–Sunday, 7:00AM–12:00AM
Be the Energy Behind the Experience
Top of the Rock at Rockefeller Center is one of New York City’s most celebrated attractions, offering panoramic skyline views and a refined, world-class guest experience. To support peak season operations, we’re seeking professional, customer-focused Hosts who bring confidence, poise, and a strong service mindset to a fast-paced environment. As a Host, you are both the first impression and lasting memory of each visit — setting the tone, guiding the guest journey, and ensuring every interaction reflects the elevated standards of our iconic destination.
This seasonal opportunity provides valuable experience within a premier NYC attraction, with potential consideration for future opportunities based on performance and business needs.
Why This Role Matters
As a Host, you set the tone for the entire guest experience. Your energy, attentiveness, and professionalism ensure visitors from around the world leave with lasting memories of one of New York City’s most breathtaking landmarks, making your role essential to the attraction’s success and reputation.
What You’ll Do
- Meet, greet, and interact with guests in a professional, friendly, and welcoming manner
- Provide directions throughout the attraction to maintain smooth guest flow
- Share safety information and helpful insights about Top of the Rock, Rockefeller Center, and NYC
- Admit ticket holders using wireless admission terminals
- Load guests into elevators and manage traffic flow at high-visibility areas
- Identify and resolve guest flow challenges in partnership with leadership
- Actively listen and respond thoughtfully to guest inquiries
What You Bring
- Outgoing, enthusiastic personality with a genuine passion for guest service
- Consistent professionalism and polished demeanor
- A “can-do” attitude and solution-oriented mindset
- Strong communication skills in English (verbal and written)
- Team player mentality with a positive attitude
- Comfort working in changing climate conditions and high-altitude floors
- Flexibility to work varied shifts, including weekends, holidays, and overtime during peak seasons
Physical Requirements
- Walking and standing for a significant portion of the shift
- Ability to work throughout all areas of the attraction, including elevated floors
Compensation:
The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors.
Use of Artificial Intelligence (AI):
No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process.
Vacancy Status:
This posting is for an existing vacancy.
WHAT WE OFFER
- Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
- Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
- We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
- Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
- Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.
About SPS
SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.
Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform.
SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.
To view our privacy policy, click on the link below: Data Privacy Statement
Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.
Ready to apply?
Apply to SPS-North America
Receptionist
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#Temporary
Job Title: Receptionist
Reports To: Client Services Leadership
About the Role
As our Receptionist, you are the first point of contact and the ultimate brand ambassador. You don’t just answer phones; you curate a 5-star guest experience. Whether you’re greeting a high-level executive, managing a global switchboard, or ensuring our conference rooms are "camera-ready," you are the glue that holds our professional environment together.
We are looking for a high-energy, polished professional who thrives on variety and takes pride in being the "go-to" person for both guests and employees.
What You’ll Do:
- Master of First Impressions: Greet all visitors with warmth, manage the digital guest log, and ensure security protocols (NDAs) are followed seamlessly.
- Communication Hub: Expertly route global calls and handle sensitive inquiries with absolute discretion and a "business-first" attitude.
- Access Control: Act as the gatekeeper for facility security, issuing badges and managing access cards with meticulous detail.
- Operational Ninja: You’re a team player who isn't afraid to jump in where needed. You’ll be cross-trained in Mail Services, Hospitality, and Facilities Support to keep the office running at peak performance.
- Event & Meeting Support: From ordering top-tier catering to setting up high-tech conference rooms, you ensure every meeting goes off without a hitch.
- Workspace Curator: Keep the reception, barista, and pantry areas looking pristine and fully stocked
Who You Are:
- Customer-Obsessed: You are driven by client satisfaction and have a "no task is too small" mentality.
- A Natural Professional: You possess a polished appearance, excellent English communication skills, and the ability to stay calm under pressure.
- Tech-Savvy: You’re comfortable with multi-line phone systems, PC/Mac environments, MS Office, and modern office tech (scanners/copiers).
- Detail-Oriented: You notice the small things—a dying plant in the lobby, a low toner alert, or an unreturned visitor badge—and you fix them before anyone else notices.
The Requirements
- Education: High School Diploma or equivalent required.
- Experience: 1–3 years of professional experience (Reception, Concierge, or High-end Retail/Hospitality strongly preferred).
- Physical Agility: This role keeps you moving! You should be comfortable walking, standing, and occasionally lifting up to 40 lbs.
- Reliability: You are punctual and ready to own your assigned work hours.
Why Join Our Team?
This is more than a front-desk job; it is an entry point into a career in Corporate Operations. We value cross-training, professional development, and a culture where your hard work is visible every single day.
Think you have the 5-star spark we’re looking for? Apply today!
Compensation:
The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors.
Use of Artificial Intelligence (AI):
No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process.
Vacancy Status:
This posting is for an existing vacancy.
WHAT WE OFFER
- Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
- Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
- We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
- Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
- Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.
About SPS
SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.
Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform.
SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.
To view our privacy policy, click on the link below: Data Privacy Statement
Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.
Ready to apply?
Apply to SPS-North America
Concierge Associate
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Reports To: Client Services Supervisor, Client Services Manager, or equivalent leadership
Schedule: Monday–Friday | 8:00 AM – 5:00 PM
Be the First Impression That Sets the Standard
If you thrive on creating meaningful experiences and enjoy connecting with people, this role is for you. As a Concierge Associate, you are the face of the workplace—delivering a warm, polished, and personalized experience for every guest, client, and colleague.
From the moment someone walks through the door, you set the tone—ensuring every interaction feels seamless, thoughtful, and memorable.
Why This Role Matters
This role defines the workplace experience. Your ability to create a welcoming atmosphere, anticipate needs, and deliver exceptional service directly shapes how guests and employees perceive the organization.
What You’ll Do
Guest Experience & Reception
- Welcome guests and employees with a professional, friendly, and engaging approach
- Manage visitor registration, check-ins, and meeting coordination
- Serve as the primary point of contact for front-of-office needs
Workplace Experience & Hospitality
- Deliver personalized service by anticipating needs and accommodating special requests
- Maintain a clean, organized, and welcoming reception and common areas
- Conduct regular floor walks to ensure spaces are fully stocked and presentable
Coordination & Support
- Collaborate with internal teams to ensure seamless service delivery
- Support meeting room bookings, workplace requests, and guest services
- Utilize workplace technology to manage requests efficiently
Experience Enhancement
- Track guest preferences and create thoughtful, memorable interactions
- Continuously look for ways to elevate the overall workplace experience
What You Bring
- Strong communication and interpersonal skills
- A genuine passion for hospitality and customer service
- Ability to multitask and stay organized in a fast-paced environment
- Confidence working independently and as part of a team
- Proficiency with Microsoft Office and workplace technology
Qualifications
- High school diploma or equivalent required
- 1–2+ years of experience in hospitality, concierge, or client-facing roles preferred
- Strong organizational, time management, and problem-solving skills
- Professional presence with a service-driven mindset
Physical Requirements
- Ability to lift or move items up to 40–60 lbs. (with assistance)
- Ability to stand, walk, bend, and remain active throughout the day
- Manual dexterity to operate office and reception equipment
WHAT WE OFFER
- Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
- Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
- We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
- Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
- Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.
About SPS
SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.
Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform.
SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.
To view our privacy policy, click on the link below: Data Privacy Statement
Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.
Ready to apply?
Apply to SPS-North America
Client Service Manager
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Client Service Manager
📍 El Paso, Texas
On-site
We are seeking a proactive and leadership-oriented Client Service Manager to oversee office operations across our client locations. The ideal candidate will not only manage day-to-day mailroom, print production, and inventory workflows but also lead the onsite team, optimize operational processes, and ensure a high standard of service delivery. This role is perfect for a hands-on leader who enjoys balancing physical logistics with administrative oversight and team development.
What You'll Do:
Leadership & Site Management:
• Team Oversight: Lead and mentor Client Service Associates, ensuring all daily tasks are completed accurately and on schedule.
• Operational Continuity: Manage scheduling and staffing; must be willing to train staff at both locations and provide coverage/oversight as needed.
• Environment: Maintain a professional presence in an open-plan office; must be comfortable working in proximity to animals (dogs and cats).
Logistics & Mailroom Operations:
• Workflow Management: Oversee the processing of all outgoing shipments (FedEx/other carriers) and large-scale bulk mailings.
• Infrastructure: Supervise the receipt and distribution of mail; ensure the safe and efficient use of equipment, including Power Pallet Jacks.
• Strategic Logistics: Coordinate bulk deliveries and streamline distribution routes between client sites.
Print & Fleet Management:
• Quality Control: Manage the queue for print and reprographics requests, ensuring high-quality output and timely delivery.
• Maintenance: Act as the primary point of contact for printer fleet service requests, monitoring uptime and vendor performance.
Inventory & Supply Strategy:
• Pantry & Office Supplies: Oversee scheduled pantry sweeps and restocking protocols.
• Procurement: Manage inventory records and formalize the reordering process.
• Reporting: Provide written replenishment reports and budget recommendations to the executive team.
General Office Support:
• Event Coordination: Lead the setup and organization of office events and furniture reconfigurations.
• Physical Requirements: Safely lift and move boxes weighing up to 40 lbs and train staff on proper lifting techniques.
What We're Looking For:
• 3-5 years of leadership/ team management experience
• With background in accounts such back office, customer service, and financial services experience is a plus.
• Experience: Previous experience in inventory management, print production, or mailroom operations, preferably in a supervisory capacity.
• Technical Proficiency: Strong skills in Microsoft Excel and Word for spreadsheet creation, document preparation, and data tracking.
• Communication: Excellent written and verbal communication skills for reporting and collaborating with all levels of management.
• Physical Capability: Ability to lift and move up to 40 lbs and remain active throughout the workday.
• Adaptability: Proven ability to juggle shifting priorities, manage multiple departments, and ensure the team meets all End-of-Day (EOD) goals.
Preferred Skills & Attributes
• Problem Solver: An innate ability to identify bottlenecks in office operations and implement solutions.
• Detail-Oriented: A high level of precision in record-keeping, note-taking, and paperwork management.
• Collaborative Leader: A "lead-by-example" attitude—willing to pitch in on hands-on tasks while maintaining a high-level view of site operations.
• Reliability: A dependable professional who understands that team success is a collective effort.
Work Environment
• Hands-on Leadership: This is an office-based role that balances administrative management with physical tasks and on-the-floor supervision.
• Professionalism: Must be comfortable and respectful when interfacing with executive leadership and diverse support staff.
• Growth-Minded: Open to acquiring new skillsets and evolving the role as the client’s needs expand.
Travel
• N/A
Compensation:
The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors.
Use of Artificial Intelligence (AI):
No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process.
Vacancy Status:
This posting is for an existing vacancy.
WHAT WE OFFER
- Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
- Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
- We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
- Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
- Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.
About SPS
SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.
Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform.
SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.
To view our privacy policy, click on the link below: Data Privacy Statement
Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.
Ready to apply?
Apply to SPS-North America
Lockbox Processing Clerk (Secure Banking System)
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Lockbox Processing Associate
Be part of a fast-paced, secure environment where accuracy and efficiency drive results.
A Lockbox Processing Environment is a secure banking system where customer payments (checks and documents) are sent directly to a dedicated PO Box. From there, teams quickly open, scan, and process payments, helping companies receive and record funds faster.
What You’ll Do:
- Open, sort, and process incoming mail
- Scan checks and payment documents with precision
- Ensure image quality and data accuracy
- Perform quality checks and report discrepancies
- Follow strict security and compliance standards
- Meet daily production and accuracy targets
What We’re Looking For:
- Strong attention to detail and organization
- Ability to thrive in a fast-paced setting
- Reliable, quality-driven, and efficient
- Basic computer skills (MS Office)
- Team player with good communication skills
Schedule:
- 24/7 operations (weekends may be required)
Qualifications:
- High school diploma or equivalent
- Experience in payment or lockbox processing is a plus
Physical Requirements:
- Lift up to 25 lbs.
- Comfortable sitting or standing for extended periods
WHAT WE OFFER
- Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
- Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
- We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
- Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
- Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.
About SPS
SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.
Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform.
SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.
To view our privacy policy, click on the link below: Data Privacy Statement
Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.
Ready to apply?
Apply to SPS-North America
Facility Service Associate
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JOB SUMMARY:
We are seeking a dedicated individual to provide essential office support, which includes sorting and delivering mail, managing office supplies, handling boxes and office furniture, and performing general facility maintenance. This role also involves delivering exceptional customer service both over the phone and in person.
Key Responsibilities:
- Receive and pick up mail, interoffice envelopes, and boxes of varying sizes, with weights up to 50 lbs.
- Process inbound and outbound U.S. Mail, FedEx, UPS, and other courier services efficiently.
- Handle pouch mail destined for all Firm locations.
- Utilize computer software to manage inbound and outbound mail and packages, track and manage the Firm's assets, input and manage service requests, and monitor floor plans.
- Deliver and pick up items, either independently or as part of a team, within the office. Team deliveries/pick-ups may involve items weighing up to 250 lbs., while individual deliveries/pick-ups may weigh up to 50 lbs.
- Set up conference rooms with the appropriate furniture and equipment to ensure readiness for meetings.
- Clean and prepare conference rooms to meet standards prior to scheduled meetings.
- Defrost refrigerators and maintain cleanliness in the pantry and pantry equipment (e.g., microwave ovens).
- Stock and replenish office supplies to ensure availability.
- Dust, clean, restock, and organize copy and fax machines and network printers.
- Maintain cleanliness by removing trash and supplying kitchens, copy rooms, and conference rooms, using appropriate cleaning materials and chemicals.
- Monitor the Firm's facilities and equipment, reporting defects related to equipment performance, lighting, water leaks, and general maintenance needs.
- Assist with maintenance functions as necessary.
- Carry out preventative maintenance tasks, including but not limited to sweeping, vacuuming, polishing wood, metal, and stone, shampooing furniture and carpets, and cleaning walls and doors.
- Perform recycling functions to promote sustainability.
- Install pictures, signs, and bulletin boards using the appropriate tools.
- Maintain supply areas and conduct regularly scheduled inventory checks.
- Dispatch work requests to ensure a consistent workflow and timely completion of tasks.
- Receive and process copy and print requests from legal and professional staff, ensuring quality control for all work. Assemble print and copy jobs using binding machines and materials.
- Coordinate with the records management department for processing records requests, as well as liaising with suppliers for records retrieval and pick-up as needed.
- Demonstrate effective interpersonal, written, and verbal communication skills to foster productive work relationships.
- Liaise with the building’s management team for necessary coordination of services and suppliers.
- Manage Firm resources responsibly and in accordance with operational policies and procedures.
- Undertake other related duties as assigned.
ESSENTIAL KNOWLEDGE, SKILLS, ABILITIES AND OTHER JOB-RELATED COMPETENCIES:
- Ability to exert moderate to high physical effort
- Ability to work effectively under pressure
- Ability to learn and apply safe lifting techniques and the safe use of moving equipment and tools
- Knowledge of relevant Firm computer software programs (e.g., Word, Outlook, Excel, PowerPoint, Computer Aided Facility Management (CAFM) system), with a willingness to learn new software and operating systems
- Ability to read, interpret, and follow instructions accurately
- Ability to read and interpret floor plans
- Ability to take direction and instruction from outsourced supervisory business services professionals
- Demonstrate effective interpersonal and communication skills, both verbally and in writing
WHAT WE OFFER
- Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
- Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
- We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
- Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
- Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.
About SPS
SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.
Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform.
SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.
To view our privacy policy, click on the link below: Data Privacy Statement
Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.
Ready to apply?
Apply to SPS-North America
Field Support Specialist (On-Call)
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Field Support Specialist (On-Call)
📍 Washington, DC 20005 | On-site
Support daily operations. Step in when needed. Keep the office running.
SPS Global is seeking a Field Support Specialist (On-Call) to provide on-site coverage and operational support across client locations in San Francisco. This is a floating position designed to support business continuity when regular staff are out of the office or when additional project coverage is needed. The role is ideal for a dependable, service-driven professional who can quickly adapt to different environments and maintain high service standards.
You will provide coverage when regular staff are out and support special projects as needed. The position is based out of a designated home office and may require short-notice deployment to nearby client sites.
What You’ll Do:
This role focuses on office services support, service delivery, and operational continuity.
- Mail & Shipping Operations
- Oversee incoming and outgoing mail and packages
- Log and track deliveries using chain-of-custody systems
- Distribute mail and notify employees of deliveries
- Process shipping requests and verify packing documentation
- Office & Facilities Support
- Assist with supply ordering and stocking common areas
- Support light facilities tasks and service requests
- Monitor and support copy/print equipment
- Assist with office moves and workspace transitions
- Set up and break down conference rooms as needed
- Reception & Client Support
- Provide front desk or concierge coverage as needed
- Answer and direct calls professionally
- Deliver consistent, high-level customer service to employees and visitors
What You Bring:
- Strong communication and customer service skills
- Ability to multitask in a fast-paced environment
- Working knowledge of MS Office and office technology
- Understanding of shipping and receiving procedures
- Ability to work independently with minimal supervision
- Flexible schedule with the ability to travel between client sites
What We’re Looking For:
Required
- High School Diploma or equivalent
- 6+ months of prior work experience preferred
- Strong organizational, time management, and problem-solving skills
- Excellent written and verbal communication
- Ability to learn and navigate computer-based systems
- Professional demeanor with a customer-service mindset
- Ability to work assigned hours and follow established policies
Preferred
- Experience in mailroom, office services, reception, or facilities support
- Familiarity with shipping/receiving processes and office equipment
Physical Requirements
- Role requires regular walking, standing, bending, kneeling, and sitting for extended periods
- Ability to lift or move 40 lbs. frequently
- Ability to move packages via wheeled cart (up to 60 lbs. capacity)
- Manual dexterity to operate phones, copiers, and related office equipment
Travel: None or negligible
Other Duties:
This job description is not intended to be a comprehensive list of all activities, duties, or responsibilities required of the employee. Duties and responsibilities may change at any time with or without notice.
Compensation:
The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors.
Use of Artificial Intelligence (AI):
No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process.
Vacancy Status:
This posting is for an existing vacancy.
WHAT WE OFFER
- Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
- Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
- We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
- Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
- Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.
About SPS
SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.
Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform.
SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.
To view our privacy policy, click on the link below: Data Privacy Statement
Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.
Ready to apply?
Apply to SPS-North America
Concierge Associate
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Reports To: Client Services Supervisor, Client Services Manager, or equivalent leadership
Schedule: Monday–Friday | 8:00 AM – 5:00 PM
Be the First Impression That Sets the Standard
If you thrive on creating meaningful experiences and enjoy connecting with people, this role is for you. As a Concierge Associate, you are the face of the workplace—delivering a warm, polished, and personalized experience for every guest, client, and colleague.
From the moment someone walks through the door, you set the tone—ensuring every interaction feels seamless, thoughtful, and memorable.
Why This Role Matters
This role defines the workplace experience. Your ability to create a welcoming atmosphere, anticipate needs, and deliver exceptional service directly shapes how guests and employees perceive the organization.
What You’ll Do
Guest Experience & Reception
- Welcome guests and employees with a professional, friendly, and engaging approach
- Manage visitor registration, check-ins, and meeting coordination
- Serve as the primary point of contact for front-of-office needs
Workplace Experience & Hospitality
- Deliver personalized service by anticipating needs and accommodating special requests
- Maintain a clean, organized, and welcoming reception and common areas
- Conduct regular floor walks to ensure spaces are fully stocked and presentable
Coordination & Support
- Collaborate with internal teams to ensure seamless service delivery
- Support meeting room bookings, workplace requests, and guest services
- Utilize workplace technology to manage requests efficiently
Experience Enhancement
- Track guest preferences and create thoughtful, memorable interactions
- Continuously look for ways to elevate the overall workplace experience
What You Bring
- Strong communication and interpersonal skills
- A genuine passion for hospitality and customer service
- Ability to multitask and stay organized in a fast-paced environment
- Confidence working independently and as part of a team
- Proficiency with Microsoft Office and workplace technology
Qualifications
- High school diploma or equivalent required
- 1–2+ years of experience in hospitality, concierge, or client-facing roles preferred
- Strong organizational, time management, and problem-solving skills
- Professional presence with a service-driven mindset
Physical Requirements
- Ability to lift or move items up to 40–60 lbs. (with assistance)
- Ability to stand, walk, bend, and remain active throughout the day
- Manual dexterity to operate office and reception equipment
WHAT WE OFFER
- Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
- Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
- We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
- Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
- Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.
About SPS
SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.
Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform.
SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.
To view our privacy policy, click on the link below: Data Privacy Statement
Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.
Ready to apply?
Apply to SPS-North America
Front Desk Receptionist
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Job Title: Front Desk Receptionist
Reports To: Client Services Leadership
About the Role
As our Front Desk Receptionist, you are the first point of contact and the ultimate brand ambassador. You don’t just answer phones; you curate a 5-star guest experience. Whether you’re greeting a high-level executive, managing a global switchboard, or ensuring our conference rooms are "camera-ready," you are the glue that holds our professional environment together.
We are looking for a high-energy, polished professional who thrives on variety and takes pride in being the "go-to" person for both guests and employees.
What You’ll Do:
- Master of First Impressions: Greet all visitors with warmth, manage the digital guest log, and ensure security protocols (NDAs) are followed seamlessly.
- Communication Hub: Expertly route global calls and handle sensitive inquiries with absolute discretion and a "business-first" attitude.
- Access Control: Act as the gatekeeper for facility security, issuing badges and managing access cards with meticulous detail.
- Operational Ninja: You’re a team player who isn't afraid to jump in where needed. You’ll be cross-trained in Mail Services, Hospitality, and Facilities Support to keep the office running at peak performance.
- Event & Meeting Support: From ordering top-tier catering to setting up high-tech conference rooms, you ensure every meeting goes off without a hitch.
- Workspace Curator: Keep the reception, barista, and pantry areas looking pristine and fully stocked
Who You Are:
- Customer-Obsessed: You are driven by client satisfaction and have a "no task is too small" mentality.
- A Natural Professional: You possess a polished appearance, excellent English communication skills, and the ability to stay calm under pressure.
- Tech-Savvy: You’re comfortable with multi-line phone systems, PC/Mac environments, MS Office, and modern office tech (scanners/copiers).
- Detail-Oriented: You notice the small things—a dying plant in the lobby, a low toner alert, or an unreturned visitor badge—and you fix them before anyone else notices.
The Requirements
- Education: High School Diploma or equivalent required.
- Experience: 1–3 years of professional experience (Reception, Concierge, or High-end Retail/Hospitality strongly preferred).
- Physical Agility: This role keeps you moving! You should be comfortable walking, standing, and occasionally lifting up to 40 lbs.
- Reliability: You are punctual and ready to own your assigned work hours.
Why Join Our Team?
This is more than a front-desk job; it is an entry point into a career in Corporate Operations. We value cross-training, professional development, and a culture where your hard work is visible every single day.
Think you have the 5-star spark we’re looking for? Apply today!
Compensation:
The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors.
Use of Artificial Intelligence (AI):
No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process.
Vacancy Status:
This posting is for an existing vacancy.
WHAT WE OFFER
- Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
- Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
- We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
- Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
- Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.
About SPS
SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.
Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform.
SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.
To view our privacy policy, click on the link below: Data Privacy Statement
Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.
Ready to apply?
Apply to SPS-North America
Client Service Associate
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We are seeking a reliable and detail-oriented Client Service Associate to join our team. The ideal candidate will be responsible for mailroom tasks, print production, restocking and maintaining inventory for office and pantry supplies, while providing support to ensure smooth office operations at both client locations. This role also offers opportunities to learn and develop additional office skills, including spreadsheet and document creation.
Key Responsibilities:
Mailroom Operations:
• Process outgoing shipments, including FedEx and other carriers.
• Assist with large mailings, shipments.
• Receive and distribute incoming mail and packages.
Print Requests/Fleet Management:
• Process print and reprographics requests.
• Check and submit service requests for all printers.
Pantry Maintenance:
• Conduct scheduled pantry sweeps.
• Restock pantry supplies.
• Monitor and order pantry supplies.
General Office Support:
• Assist with organizing office events and setups
• Lift and move boxes weighing up to 40 lbs safely.
• Collaborate with the onsite team to support day-to-day office operations.
Supply Management:
• Restock office supplies as needed.
• Maintain inventory records for office supplies.
• Advise office team when and what reordering /replenishment is required in a written format.
Requirements:
• Strong attention to detail and organizational skills
• Ability to lift and move boxes up to 40 lbs.
• Basic knowledge of shipping processes, particularly FedEx (preferred but not required).
• Willingness to learn, grow and participate in an open plan office environment. Open to learning and acquiring new skillsets in spreadsheet creation and document preparation.
• A positive attitude and ability to work both independently and contribute as part of a team.
Preferred Skills:
• Familiarity with basic office software, including Excel and Word.
• Previous experience in inventory management, print production, or mailroom operations.
• Good organizational skills, comfortable with paperwork, recording keeping, note taking .
Work Environment:
• This role involves physical tasks such as lifting and moving boxes and organizing supplies.
• Office-based position with a focus on hands-on tasks.
• Respectful and comfortable working with all levels of management and support staff.
• Comfortable and amenable to juggling a variety of tasks , shifting priorities but remaining on track and finishing EOD goals and tasks.
• Responsible ,dependable and cognizant that a team effort is a group effort . Innate willingness to pitch in and assist where called up and work with different departments and personnel in addition to onsite team.
Compensation:
The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors.
Use of Artificial Intelligence (AI):
No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process.
Vacancy Status:
This posting is for an existing vacancy.
WHAT WE OFFER
- Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
- Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
- We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
- Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
- Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.
About SPS
SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.
Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform.
SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.
To view our privacy policy, click on the link below: Data Privacy Statement
Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.
Ready to apply?
Apply to SPS-North America
Receptionist
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Job Title: Receptionist
Reports To: The Receptionist will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership.
Job Overview:
The Receptionist provides exceptional service by greeting and assisting all visitors and answering inbound calls. Continuously offers the highest level of service to all corporate employees and their visitors. Maintains a professional image of the company by providing prompt, courteous, and efficient service. As an effort to be a cross-trained team player, the receptionist may be called upon to assist in other SPS service areas such as, but not limited to, mail/shipping operations, hospitality, and general office/facilities work based on operational needs to provide a top-tier customer experience.
Overall, this position continuously offers the highest level of service to all clients and SPS employees while maintaining a professional image of the company by providing prompt, courteous, and efficient service.
Role & Responsibilities:
- Guest Experience – Register guests with building security; Provides a gracious arrival experience for all colleagues and guests, ensuring they feel welcome and their needs are taken care of; handles all guests with the highest level of hospitality and professionalism; Delivers world-class experiences that will leave a lasting, positive first impression
- Hospitality - Captures individual preferences of colleagues and guests for future visits and thinks creatively of ways to accommodate any special requests
- Meeting management – Ensure schedule conflicts are resolved in a timely fashion; Troubleshoot and execute problem-solving techniques; Coordinate and serve as a partner to the Administrative Assistants to ensure all guests and meetings are handled professionally and according to specific instructions
- Meeting support – Coordinate meeting catering, assist with employee lunch orders, set up china and flatware, and other in-room services, ensure AV is appropriately working, ensure rooms are stocked with supplies, fully organize rooms/chairs before and after meetings
- Facilities - Report maintenance needs for resolution and assist with coordination of work, as needed; Escalate maintenance emergencies; Follow through to ensure prioritization and resolution; Address any pantry needs with on-site pantry attendant; Address any cleaning needs/support with the on-site day matron
- Administrative – Promptly and professionally answer the main company line and ensure calls and messages are directed appropriately; Assist with reporting and other projects/tasks as assigned
- Cross-train floater coverage for backup support
Qualifications:
- Bachelor’s degree
- 2 years professional experience, preferably in a mid to large-sized organization
- Proven track record of providing stellar support, strong sense of customer service
- Highly professional and positive presence and demeanor
- Dependable and punctual
- Microsoft Office Applications
- Schedule flexibility
- Ability to exercise discretion and independent judgement
- Attention to detail and accuracy
- Maintain composure under pressure
- Maintain confidentiality related to business matters
- Demonstrates ability to connect, collaborate and communicate effectively
- Performance mindset – both “do” job and “improve” job
Physical Demands:
- Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs.
- Ability to walk, bend, kneel, stand, and/or sit for an extended period of time.
- Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.).
- Ability to lift or move 40 lbs. or greater frequently.
Travel: None or Negligible
Other Duties:
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Compensation:
The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors.
Use of Artificial Intelligence (AI):
No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process.
Vacancy Status:
This posting is for an existing vacancy.
WHAT WE OFFER
- Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
- Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
- We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
- Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
- Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.
About SPS
SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.
Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform.
SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.
To view our privacy policy, click on the link below: Data Privacy Statement
Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.
Ready to apply?
Apply to SPS-North America
Executive Receptionist
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#temporary
SPS Global is seeking a polished and service-oriented Executive Receptionist to manage front office operations while supporting hospitality and workplace services. This multi-faceted role ensures a professional and welcoming environment for employees, clients, and visitors while maintaining high standards of workplace presentation and operational efficiency.
The ideal candidate is highly organized, detail-oriented, and committed to delivering a 5-star customer experience across reception, hospitality, and office support services.
Job Overview
The Executive Receptionist provides exceptional service by managing front office operations while supporting hospitality functions across the workplace. Responsibilities include greeting visitors, answering inbound calls, coordinating meeting room logistics, and ensuring the proper setup and presentation of food and beverages for meetings, conferences, and corporate events.
In addition to reception duties, this role supports mail and office services operations and assists with general facilities tasks to ensure a seamless and professional workplace experience.
Reports To:
Client Services Supervisor, Client Services Manager, or equivalent leadership
What You’ll Do
Reception & Concierge Services
-
Provide 5-star customer service to employees, visitors, and clients
-
Answer incoming telephone calls and route callers to the appropriate department
-
Greet visitors, log them into the visitor system, and ensure NDA compliance
-
Activate temporary employee badges and manage access cards
-
Escalate security concerns when necessary
-
Maintain a clean, professional, and organized reception area
-
Train backup personnel on reception procedures and policies
Hospitality & Workplace Experience
-
Stock and maintain food and beverage areas including pantry, barista stations, kitchens, and conference rooms
-
Assist with meeting room setups and breakdowns for onsite meetings and events
-
Coordinate catering and hospitality support for meetings and conferences
-
Maintain cleanliness and presentation standards across hospitality areas
Mail & Office Services Support
-
Sort and distribute mail and packages
-
Receive and track inbound deliveries and notify employees
-
Provide backup support for mail and office services operations
-
Monitor office supplies and replenish inventory as needed
Administrative & Operational Support
-
Schedule meeting rooms and assist with administrative tasks
-
Perform light facilities support such as organizing workspaces and minor maintenance tasks
-
Proactively identify additional tasks during downtime
-
Build professional relationships with employees, clients, and internal teams
What We’re Looking For
Required
-
High School Diploma or equivalent
-
1–3 years of experience in reception, concierge, hospitality, or administrative roles
-
Strong verbal and written communication skills
-
Proficiency with Microsoft Office Suite and ability to learn workplace technology systems
-
Strong organizational and time-management skills
-
Ability to multitask and prioritize responsibilities efficiently
-
Professional appearance and adherence to company policies
Preferred
-
Experience working in a corporate office or workplace services environment
-
Experience supporting hospitality or meeting coordination
Competencies
-
Client-focused with commitment to 5-star service delivery
-
Strong integrity and professional business ethics
-
Excellent verbal and written communication skills
-
Strong organizational skills with attention to detail
-
Ability to maintain confidentiality and handle sensitive information
-
Results-driven with strong time management and prioritization skills
-
Adaptable and capable of managing multiple responsibilities simultaneously
-
Collaborative team player with strong interpersonal skills
-
Proactive mindset with ability to work independently
Physical Requirements
-
Ability to lift or move packages up to 40 lbs.
-
Ability to walk, bend, kneel, stand, or sit for extended periods
-
Manual dexterity for operating office equipment such as phones, copiers, and scanners
-
Vision abilities including close vision, distance vision, peripheral vision, depth perception, and focus adjustment
-
Ability to work on a computer for extended periods
Travel:
None or negligible
What We Offer
Career Growth: Opportunities to expand expertise across reception, hospitality, and workplace services.
Learning & Development: A culture that supports continuous learning and professional development.
We Recognize Talent: Recognition programs available across all employee levels.
Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identity Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k with matching, Entertainment Discounts, and Paid Time Off.
Note: Please inquire with Human Resources regarding benefit offerings for roles under 30 hours per week, as eligibility may vary.
Disclaimer:
This job description is not intended to be a comprehensive listing of duties or responsibilities. Duties may change at any time with or without notice.
Compensation:
The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors.
Use of Artificial Intelligence (AI):
No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process.
Vacancy Status:
This posting is for an existing vacancy.
WHAT WE OFFER
- Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
- Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
- We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
- Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
- Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.
About SPS
SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.
Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform.
SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.
To view our privacy policy, click on the link below: Data Privacy Statement
Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.
Ready to apply?
Apply to SPS-North America
Document Image Processing Manager
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Service Delivery Manager - Document Image Processing
📍 Pittsburgh, Pennsylvania, United States
On-site
We have an excellent opportunity for an experienced Service Delivery Manager to come grow with our team in Pittsburgh, PA!
We offer a competitive benefits package including offerings of paid time off, paid holidays, medical, dental, vision, legal and life insurance, transit program, referral bonuses, pet insurance, EAP, tuition discounts and a 401K with company match.
SPS is seeking for a Service Delivery Manager (Document Image Processing) that provides leadership and functions as a working Supervisor by guiding and directing site activities. This position is to sit on-site with our client and oversee multiple sites or projects. The position is responsible for daily lockbox processing activities, service delivery, employee management, overall customer satisfaction, and strict adherence to all policies. The Service Delivery Manager will play a crucial role in ensuring the smooth and efficient operation of lockbox processing, driving continuous improvement, and maintaining strong client and vendor relationships.
What You'll Do:
In this important operational management role, you will be responsible for managing production, staff, group compliance, and overseeing daily team tasks.
Daily Operations Management:
• Lead and manage daily lockbox processing activities
• Responsible for achieving contractual business results
• Managing critical and time sensitive Workflows to SLAs
• Tracking programs to monitor departmental goals and provide trend analysis to management
• Ensure adherence to company quality standards and continuous improvement initiatives
• Hold weekly team meetings/Huddles
• Enable Change - Takes action to drive change and innovation that will transform our business
• Takes personal ownership to deliver results. Empowers and trusts others in decision making
• Succession planning is critical to success
Team Leadership:
• Responsible for evaluating and improving employee performance to foster a high-performing team
• Manage individual and departmental goals
• Provides coaching and development to supervisors and their team members
• Hold the group accountable to operations goals
Continuous Improvement:
• Ensures that required system performance, turnaround time, and service levels are achieved
• Act as an escalation point for the Client Service team
Client Service:
• Ensures that required system performance, turnaround time, and service levels are achieved
• Act as an escalation point for the Client Service team
• Standard Operating Procedures: Maintain/update comprehensive process documentation to support operational transparency and consistency
Testing and Analysis:
• Conduct regression testing to ensure system stability post-changes, when called upon
• The Service Delivery Manager will play a crucial role in ensuring the smooth and efficient operation of lockbox processing, driving continuous improvement, and maintaining strong client and vendor relationships.
What We Are Looking For:
Required:
• 3-5 years people management experience (equivalent to a supervisor level managing a range of 10-20 staff or manager for a smaller group)
• 3- 5 years project management experience
• Must have strong background in managing critical and time sensitive Workflows to SLAs.
• Must have lockbox or image document processing experience
• A positive and professional attitude with a willingness to go above and beyond for our customers.
• Ability to handle physical duties (carrying and/or moving 40lbs) associated with the job - lifting, bending, etc.
• To be able to work both independently and being able to perform with minimal direction.
• Previous management/ supervisor experiences overseeing 10-20 above employees.
• Solid understanding of selling skills.
• Exceptional computer skills.
• Strong integrity, and solid business ethics.
Physical Demands:
• Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs.
• Ability to walk, bend, kneel, stand, and/or sit for an extended period of time.
• Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.).
• Physically able to talk on the phone and input data simultaneously.
• Ability to lift or move 40 lbs. or greater frequently.
• Specific vision abilities required by this job include close vision, distance vision, ability to adjust focus and ability to match or may include detection of differences between colors, including shades of color and brightness.
Other Duties:
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
WHAT WE OFFER
- Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
- Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
- We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
- Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
- Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.
About SPS
SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.
Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform.
SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.
To view our privacy policy, click on the link below: Data Privacy Statement
Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.
Ready to apply?
Apply to SPS-North America
Client Service Associate
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- Serve as the subject matter expert for team.
- Perform various Mail Center activities including (sorting mail, metering, folding, inserting, delivery, and pickup).
- Lift heavy boxes, files or paper when needed, which may be up to 55lbs.
- Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude.
- Demonstrate flexibility in satisfying customer demands in a high volume, production environment.
- Consistently adhere to business procedure guidelines.
- Adhere to all safety procedures.
- Take direction from team lead or site manager.
- Maintain all logs and reporting documentation, attention to detail.
- Participate in cross-training and perform other duties as assigned (filing, outgoing shipments, etc.).
- Operating mailing, copy or scanning equipment.
- Shipping and receiving
- Handle time-sensitive material (i.e. confidential, urgent packages)
- Perform other tasks as assigned
- Scanning incoming mail to recipients
- Enter information onto log sheets/excel
- sort and deliver mail. packages or boxes.
- Min. 6 months customer service-mail related experience.
- Keyboarding and windows environment PC skills required (Word, Excel and PowerPoint)
- High school diploma or equivalent (GED) required.
Compensation:
The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors.
Use of Artificial Intelligence (AI):
No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process.
Vacancy Status:
This posting is for an existing vacancy.
WHAT WE OFFER
- Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
- Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
- We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
- Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
- Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.
About SPS
SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.
Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform.
SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.
To view our privacy policy, click on the link below: Data Privacy Statement
Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.
Ready to apply?
Apply to SPS-North America
Front Desk Receptionist
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Job Title: Receptionist
Reports To: The Receptionist will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership.
Job Overview:
The Receptionist provides exceptional service by greeting and assisting all visitors and answering inbound calls. Continuously offers the highest level of service to all corporate employees and their visitors. Maintains a professional image of the company by providing prompt, courteous, and efficient service. As an effort to be a cross-trained team player, the receptionist may be called upon to assist in other SPS service areas such as, but not limited to mail/shipping operations, hospitality, and general office/facilities work based on operational needs to provide a top-tier customer experience.
Overall, this position continuously offers the highest level of service to all clients and SPS employees while maintaining a professional image of the company by providing prompt, courteous, and efficient service.
Main Functions:
- Primary function of reception/concierge: answer all calls/correspondences and provide an exceptional customer service experience for all incoming/outgoing visitors.
- Light facilities/hospitality work: perform hospitality work as needed such as but not limited to assisting customers to open troubleshooting tickets, help order supplies, stock kitchens/service areas with supplies. May be asked to help set up/ take down conference rooms for meetings/events.
- Mail Service: will be cross-trained to assist mail services as needed. This includes, but not limited to sorting/distributing mail, receiving/ tracking packages.
Duties and Responsibilities:
- Provides 5-star customer service to all employees and visitors (in all forms of communication).
- Answers incoming telephone calls and routes callers to the person who can best assist them.
- Ensures all visitors complete, sign, and understand their responsibility for adhering to the corporation’s Nondisclosure Agreement (NDA).
- Logs visitors into the registration system.
- Activates access for temporary badges for employees who forgot or lost their badge or are experiencing issues with their current badge.
- Issues facility access cards to employees.
- Answers and properly routes global calls, some confidential in nature, using company-wide switchboard or provide appropriate information to the caller. Calls are to be handled expeditiously, in a professional and businesslike manner while being friendly and using a high standard of customer service.
- Prioritizes calls and escalates customer service issues to the proper chain of command.
- Takes initiative to ensure the company phone and speed dial lists are current.
- Responsible for training a back-up and providing guidance on policies and procedures.
- Notifies employees upon receipt of inbound deliveries or have the delivery made to the Mail Room as is appropriate.
- Provides light administrative support to staff as directed such as scheduling meeting rooms, ordering catering, and assisting other teams when needed for various tasks (envelope labels, compiling manuals, etc.).
- Follows up on loaned access cards to make sure all are returned and contact Security if the card is not returned by the end of the day.
- Builds professional relationships with customers and other teams.
- Maintains the reception area in a neat and orderly fashion to include visitor reading materials.
- Service and replenish the barista, pantry, conference, kitchen, or meeting areas.
- Will perform meeting room and conference room set-ups.
- Monitors the level of office supplies on the floor, and replenishes and orders accordingly.
- Assists with copy/print orders and/or monitoring the copy/print equipment for satisfactory functionality.
- Maintains professionalism and composure when interacting with all callers/visitors.
- Strategically determines what additional support is needed when handling sensitive inquiries in person or on the phone. Provides back of office coverage as needed.
- Proactively seeks out additional work during downtime.
Competencies:
- Driven by client satisfaction
- Strong integrity, solid business ethics
- Excellent communication skills
- Expert in customer service skills, professional attitude, and appearance
- Good organizational skills
- Ability to maintain confidentiality
- Strong attention to detail
- Strong aptitude in effectively managing time and on-going tasks
- Results-oriented
- Works well with people both internal (SPS) and external (assigned client)
- Fast learner
- Good at following instructions and handling change and/or adverse situations in customer service environments
Qualifications and Education Requirements:
- High School Diploma (or equivalent) required.
- 1-3 years prior work experience. Strong preference in previous administrative/reception/concierge professional experience.
- Ability to work assigned work hours determined by the manager.
- Excellent organizational and time management skills.
- Analytical abilities and aptitude in problem-solving.
- Superb written and verbal English communication skills.
- A strong task-driven personality driven by customer satisfaction.
- Ability to multi-task and prioritize tasks, assignments, and customer needs.
- Current knowledge or ability to learn computer-based systems required for functions of position such as: Multi-phone line systems, PC/Mac systems, MS Office experience, Multifunctional devices (i.e. Copiers/Scanners), Fax/mail machines and/or other devices used in SPS service areas.
- Required to maintain an overall professional appearance and attitude.
- Adhere to all policies and procedures required.
Physical Demands:
- Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs.
- Ability to walk, bend, kneel, stand, and/or sit for an extended period of time.
- Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.).
- Ability to lift or move 40 lbs. or greater frequently.
Travel: None or Negligible
Other Duties:
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Compensation:
The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors.
Use of Artificial Intelligence (AI):
No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process.
Vacancy Status:
This posting is for an existing vacancy.
WHAT WE OFFER
- Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
- Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
- We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
- Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
- Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.
About SPS
SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.
Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform.
SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.
To view our privacy policy, click on the link below: Data Privacy Statement
Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.
Ready to apply?
Apply to SPS-North America
Field Support Specialist - On Call
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Job Title: Field Support Specialist (On Call)
Reports To: The Field Support Specialist (On Call), will report to the Client Services Supervisor, Client Services Manager, Human Resources, or equivalent leadership.
Job Overview:
The Field Support Specialist (On Call) will be assigned to provide backfill coverage within their assigned region, filling in for staff that will be on scheduled and unscheduled time off. This position requires flexibility as there will be multiple locations the FSS could be assigned to. This assignment could also be same day assignments based on unscheduled call outs needing immediate support. This position is recognized as a critical role for customer satisfaction, continuity of business, and meeting our service level agreements. The goal for this role is to ensure customers are supported with continuous coverage in conformance of our service level agreements.
The FSS Representative provides exceptional overall office services experience, delivering operational functions in the following service lines: shipping & receiving, print & binding, facilities, hospitality, concierge, reception, data entry, document scanning, inventory/supplies management, and other processes which may be tailored to specific sites within the scope of our core business lines and service level agreements. Training will be facilitated at SPS sites within that region to establish FSS familiarity with the other SPS sites.
Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous and efficient service.
Duties and Responsibilities:
Mail Services
- Provides exceptional world class service to all clients (in all forms of communication).
- Processes inbound and outbound accountable and flat mail/packages and sorts by recipient/department utilizing manual or electronic chain of custody procedures.
- Performs duties associated with the shipping and receiving of materials such as packaging and sealing shipments.
Reprographics Services
- Assists with copy/print production and/or monitoring the copy/print equipment for satisfactory functionality.
- Provide binding services such a GBC, Velo, Coil, and Wire Internal
- Performs daily key operations of convenience multi-function devices (ensuring functionality, replenish toner/paper).
- Performs duties of scanning and imaging documents and light copy/print reproduction services.
Office Services
- Maintains the Office Services Center area in a neat and orderly fashion.
- Service and replenish the pantry, conference, kitchen, or meetings areas.
- Provides general and preventative office maintenance & repair duties.
- Oversees office equipment maintenance and safety tests.
- Breakroom organization, cleaning, and stocking.
- Meeting room and conference room set ups.
- Monitors level of office supplies on the floors while replenishing.
- Inventories office supplies and orders accordingly.
Front of House
- Provides reception or concierge (front of office) coverage as needed.
- Welcome guests receive and catalog guest information, and orient new clients.
- Represent SPS Global and our clients positively in all interactions (in person, on the
phone, and over email) - Oversee the quality of the lobby concierge experience while demonstrating a spontaneous desire to assist others and provide excellent service
- Exhibit a courteous and gracious personality even in stressful situations and builds professional relationships with customers and other teams.
- Receiving guests and contacting associated client host, coordinating with Building Security, and managing access levels for clients.
- Answers and properly routes global calls,
- Logs visitors into the registration system.
- Provides light administrative support to staff as directed
Competencies:
- Strong verbal and written communication skills.
- Excellent customer service skills.
- MS Office Suite experience with intermediate to expert competency.
- Ability to handle multiple tasks simultaneously.
- Good organizational skills.
- Working knowledge of MFD (Multi-Functional Device) equipment.
- Requires knowledge and understanding of shipping/receiving procedures and ability to comprehend instructions.
- Possesses ability to work independently and capable of completing projects.
- Proactively seeks out additional work during downtime.
- Builds professional relationships with customers and other teams.
- Maintains professionalism and composure when interacting with all employees.
Qualifications and Education Requirements:
- High School Diploma (or equivalent) required.
- 6+ months prior work experience preferred.
- Ability to work assigned work hours determined by manager.
- Excellent organizational and time management skills.
- Analytical abilities and aptitude in problem-solving.
- Superb written and verbal communication skills.
- Current knowledge or ability to learn computer-based systems required for functions of position.
- Required to maintain an overall professional appearance and attitude.
- Adhere to all policies and procedures required.
Physical Demands:
- Approximately 50% of the time this position requires the below physical demands.
- Fine and/or gross motor skills, including the ability to grasp, lift and/or carry 25 lbs. individually and 50 lbs. with assistance.
- Ability to walk bend, kneel, stand, and/or sit for an extended period of time.
- Manual dexterity required for operating office machinery and use of equipment such as ladders and binding machinery.
- Specific vision abilities required by this job include close vision, distance vision, ability to adjust focus and ability to match or detect differences between colors, including shades of color and brightness (MFP color calibration and print requests require this ability).
Travel:
- Travel is an essential part of the Field Services Specialist role and it is mandatory to have access to a reliable means of transportation.
- Assignments can include traveling from one SPS site to another SPS site after your arrival to your “home” location as required by business need.
- Travel distance will be predominately within the FSS’s assigned region
Other Duties:
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Compensation:
The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors.
Use of Artificial Intelligence (AI):
No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process.
Vacancy Status:
This posting is for an existing vacancy.
WHAT WE OFFER
- Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
- Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
- We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
- Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
- Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.
About SPS
SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.
Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform.
SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.
To view our privacy policy, click on the link below: Data Privacy Statement
Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.
Ready to apply?
Apply to SPS-North America
Field Support Specialist (On Call)
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Job Title: Field Support Specialist (On Call)
Reports To: The Field Support Specialist will report to the Client Services Supervisor, Client Services Manager, Human Resources, or equivalent leadership.
Job Overview:
The Field Support Specialist/Mailroom Specialist provides exceptional office and mail services in a “floating” capacity for positions where regular employees normally work but are out of office, or if particular projects require additional coverage. The role ranges from assisting mail, reception, hospitality, facilities, and copy/print, or similar office services functions. This position is based out of a specific client “home office” and sent to different client sites at short notice as needed. Flexibility and adaptability are keys to success for this position.
The dynamic nature of this role will keep your schedule flexible and provide a variety of daily tasks and work environments to become familiar with. This opportunity can develop a wide range of skills across multiple functional areas including mail room, reception, hospitality facilities and copy services. This can help to broaden your experience and enhance your resume. You will become part of the SPS team, an award-winning, globally recognized company known for integrating Intelligent Automation into its services.
Our company’s culture strongly emphasizes customer obsession, trust, respect, integrity, continuous learning and fun. This role is suited for those who value a supportive and positive work environment. Your comprehensive responsibilities will be diverse, from handling reception duties to managing mail and office services. A fair amount of trust will be placed on you to handle these important operational tasks. This role is designed for someone who shows strong initiative and a willingness to learn. It’s a great fit for candidates who are results-oriented and eager to take on new challenges. This position might be a plus for you if you appreciate mobility and daily travel between client sites rather than being stationary during weekly work schedules.
Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous and efficient service.
Duties and Responsibilities:
- Provides 5-star customer service to all employees (in all forms of communication).
- Answers all calls and provides an exceptional customer service experience for all incoming/outgoing visitors.
- Assists with light facilities duties as needed, such as but not limited to assisting customers in opening troubleshooting tickets, helping order supplies, stock kitchens/service areas with supplies.
- Receives inbound mail/packages and sorts incoming mail and inputs into chain of custody software package.
- Manages outgoing mail/package transactions.
- Performs duties associated with shipping and receiving of materials.
- Notifies employees upon receipt of inbound deliveries.
- Distributes mail/packages to company personnel.
- Assists with office moves.
- Assists with copy/print orders and/or monitoring the copy/print equipment for satisfactory functionality.
- May be asked to help set up/ take down conference rooms for meetings/events.
- Proactively seeks out additional work during downtime.
- Builds professional relationships with customers and other teams.
- Maintains professionalism and composure when interacting with all employees.
- Trains back-up and providing guidance on policies and procedures.
- Determines what additional support is needed when handling sensitive inquiries.
- Provides exceptional customer service to client.
- Provides reception or concierge (front of office) coverage as needed.
Competencies:
- Strong verbal and written communication skills.
- Excellent customer service skills.
- PC skills MS Office Suite experience.
- Ability to handle multiple tasks simultaneously.
- Good organizational skills.
- Working knowledge of MFD equipment.
- Requires knowledge and understanding of shipping/receiving procedures and ability to comprehend instructions.
- Possesses the ability to work independently and is capable of completing projects.
- Ability to determine the correct method and packing material as well as validate packing slips for the accuracy of incoming and outgoing materials.
- Ability to work flexible schedule and hours.
Qualifications and Education Requirements:
- High School Diploma (or equivalent) required.
- 6+ months prior work experience preferred.
- Ability to work assigned work hours determined by the manager.
- Excellent organizational and time management skills.
- Analytical abilities and aptitude in problem-solving.
- Superb written and verbal communication skills.
- Current knowledge or ability to learn computer-based systems required for functions of position.
- Required to maintain an overall professional appearance and attitude.
- Adhere to all policies and procedures required.
Physical Demands:
- Approximately 50% of the time this position requires the below physical demands.
- Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs.
- Ability to walk, bend, kneel, stand, and/or sit for an extended period of time.
- Manual dexterity is required for operating office machinery (phone, copy machines, binding equipment, etc.).
- Ability to lift or move 40 lbs. or greater frequently.
Travel and Movement: Mention the daily travel between client sites, which can be a plus for candidates who prefer being mobile rather than stationary during work hours.
Other Duties:
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Compensation:
The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors.
Use of Artificial Intelligence (AI):
No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process.
Vacancy Status:
This posting is for an existing vacancy.
WHAT WE OFFER
- Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
- Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
- We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
- Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
- Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.
About SPS
SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.
Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform.
SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.
To view our privacy policy, click on the link below: Data Privacy Statement
Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.
Ready to apply?
Apply to SPS-North America
Field Support Specialist (On-Call)
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Field Support Specialist (On-Call)
Support daily operations. Step in when needed. Keep the office running.
SPS Global is seeking a Field Support Specialist (On-Call) to provide on-site coverage and operational support across client locations in Connecticut and White Plains. This is a floating position designed to support business continuity when regular staff are out of the office or when additional project coverage is needed. The role is ideal for a dependable, service-driven professional who can quickly adapt to different environments and maintain high service standards.
You will provide coverage when regular staff are out and support special projects as needed. The position is based out of a designated home office and may require short-notice deployment to nearby client sites.
What You’ll Do:
This role focuses on office services support, service delivery, and operational continuity.
- Mail & Shipping Operations
- Oversee incoming and outgoing mail and packages
- Log and track deliveries using chain-of-custody systems
- Distribute mail and notify employees of deliveries
- Process shipping requests and verify packing documentation
- Office & Facilities Support
- Assist with supply ordering and stocking common areas
- Support light facilities tasks and service requests
- Monitor and support copy/print equipment
- Assist with office moves and workspace transitions
- Set up and break down conference rooms as needed
- Reception & Client Support
- Provide front desk or concierge coverage as needed
- Answer and direct calls professionally
- Deliver consistent, high-level customer service to employees and visitors
What You Bring:
- Strong communication and customer service skills
- Ability to multitask in a fast-paced environment
- Working knowledge of MS Office and office technology
- Understanding of shipping and receiving procedures
- Ability to work independently with minimal supervision
- Flexible schedule with the ability to travel between client sites
What We’re Looking For:
Required
- High School Diploma or equivalent
- 6+ months of prior work experience preferred
- Strong organizational, time management, and problem-solving skills
- Excellent written and verbal communication
- Ability to learn and navigate computer-based systems
- Professional demeanor with a customer-service mindset
- Ability to work assigned hours and follow established policies
Preferred
- Experience in mailroom, office services, reception, or facilities support
- Familiarity with shipping/receiving processes and office equipment
Physical Requirements
- Role requires regular walking, standing, bending, kneeling, and sitting for extended periods
- Ability to lift or move 40 lbs. frequently
- Ability to move packages via wheeled cart (up to 60 lbs. capacity)
- Manual dexterity to operate phones, copiers, and related office equipment
Travel: None or negligible
Other Duties:
This job description is not intended to be a comprehensive list of all activities, duties, or responsibilities required of the employee. Duties and responsibilities may change at any time with or without notice.
Compensation:
The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors.
Use of Artificial Intelligence (AI):
No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process.
Vacancy Status:
This posting is for an existing vacancy.
WHAT WE OFFER
- Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
- Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
- We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
- Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
- Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.
About SPS
SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.
Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform.
SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.
To view our privacy policy, click on the link below: Data Privacy Statement
Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.
Ready to apply?
Apply to SPS-North America
Field Support Specialist (On Call)
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Field Support Specialist (On-Call)
📍 Los Angeles, CA 90013 | On-site
Support daily operations. Step in when needed. Keep the office running.
SPS Global is seeking a Field Support Specialist (On-Call) to provide on-site coverage and operational support across client locations in San Francisco. This is a floating position designed to support business continuity when regular staff are out of the office or when additional project coverage is needed. The role is ideal for a dependable, service-driven professional who can quickly adapt to different environments and maintain high service standards.
You will provide coverage when regular staff are out and support special projects as needed. The position is based out of a designated home office and may require short-notice deployment to nearby client sites.
What You’ll Do:
This role focuses on office services support, service delivery, and operational continuity.
- Mail & Shipping Operations
- Oversee incoming and outgoing mail and packages
- Log and track deliveries using chain-of-custody systems
- Distribute mail and notify employees of deliveries
- Process shipping requests and verify packing documentation
- Office & Facilities Support
- Assist with supply ordering and stocking common areas
- Support light facilities tasks and service requests
- Monitor and support copy/print equipment
- Assist with office moves and workspace transitions
- Set up and break down conference rooms as needed
- Reception & Client Support
- Provide front desk or concierge coverage as needed
- Answer and direct calls professionally
- Deliver consistent, high-level customer service to employees and visitors
What You Bring:
- Strong communication and customer service skills
- Ability to multitask in a fast-paced environment
- Working knowledge of MS Office and office technology
- Understanding of shipping and receiving procedures
- Ability to work independently with minimal supervision
- Flexible schedule with the ability to travel between client sites
What We’re Looking For:
Required
- High School Diploma or equivalent
- 6+ months of prior work experience preferred
- Strong organizational, time management, and problem-solving skills
- Excellent written and verbal communication
- Ability to learn and navigate computer-based systems
- Professional demeanor with a customer-service mindset
- Ability to work assigned hours and follow established policies
Preferred
- Experience in mailroom, office services, reception, or facilities support
- Familiarity with shipping/receiving processes and office equipment
Physical Requirements
- Role requires regular walking, standing, bending, kneeling, and sitting for extended periods
- Ability to lift or move 40 lbs. frequently
- Ability to move packages via wheeled cart (up to 60 lbs. capacity)
- Manual dexterity to operate phones, copiers, and related office equipment
Travel: None or negligible
Other Duties:
This job description is not intended to be a comprehensive list of all activities, duties, or responsibilities required of the employee. Duties and responsibilities may change at any time with or without notice.
Compensation:
The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors.
Use of Artificial Intelligence (AI):
No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process.
Vacancy Status:
This posting is for an existing vacancy.
WHAT WE OFFER
- Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
- Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
- We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
- Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
- Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.
About SPS
SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.
Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform.
SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.
To view our privacy policy, click on the link below: Data Privacy Statement
Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.
Ready to apply?
Apply to SPS-North America
Field Support Specialist (On Call)
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Looking for flexible, supplemental income? Join our On-Call Office Services Specialist (Floating) team in Chicago, Illinois and gain hands-on experience in administrative support, mail & shipping, and workplace hospitality—apply today and be part of a dynamic office environment!
What you will be doing:
-
Mail & Shipping Support: Process and sort inbound/outbound mail and packages while maintaining accurate chain-of-custody and shipping procedures.
-
Print & Reprographics Assistance: Support copy/print production, scanning, imaging, and binding services while ensuring equipment is stocked and functioning.
-
Office & Facility Support: Maintain organized office spaces, restock supplies, support meeting room setups, and assist with light maintenance tasks.
-
Front Desk & Guest Services: Welcome visitors, manage calls and visitor logs, and provide a professional concierge-style experience for clients and guests.
-
Administrative & Client Support: Provide general administrative assistance while delivering exceptional customer service and building strong professional relationships.
What we need from you:
- Strong communication and customer service skills, with the ability to interact professionally with clients, guests, and team members.
-
Proficiency in MS Office and office technology, including working knowledge of MFD (multi-functional device) equipment.
-
Highly organized and able to multitask, manage time effectively, and handle multiple responsibilities in a fast-paced environment.
-
Ability to work independently and follow shipping/receiving procedures, proactively seeking additional tasks during downtime.
-
High school diploma (or equivalent) required with 6+ months of work experience preferred, maintaining professionalism, strong problem-solving skills, and adherence to company policies.
Enjoy the perks of being:
- Not stuck at one desk
- Exposed to multiple high-profile client sites
- Fast skill development across operations
- Autonomy + trust from day one
Physical Demands:
- Approximately 50% of the time this position requires the below physical demands.
- Fine and/or gross motor skills, including the ability to grasp, lift and/or carry 25 lbs. individually and 50 lbs. with assistance.
- Ability to walk bend, kneel, stand, and/or sit for an extended period of time.
- Manual dexterity required for operating office machinery and use of equipment such as ladders and binding machinery.
- Specific vision abilities required by this job include close vision, distance vision, ability to adjust focus and ability to match or detect differences between colors, including shades of color and brightness (MFP color calibration and print requests require this ability).
Travel:
- Travel is an essential part of the Field Services Specialist role, and it is mandatory to have access to a reliable means of transportation.
- Assignments can include traveling from one SPS site to another SPS site after your arrival to your “home” location as required by business need.
- Travel distance will be predominately within the FSS’s assigned region (25 miles radius)
Other Duties:
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Compensation:
The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors.
Use of Artificial Intelligence (AI):
No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process.
Vacancy Status:
This posting is for an existing vacancy.
WHAT WE OFFER
- Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
- Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
- We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
- Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
- Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.
About SPS
SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.
Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform.
SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.
To view our privacy policy, click on the link below: Data Privacy Statement
Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.
Ready to apply?
Apply to SPS-North America
Document Warehouse Clerk
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- Monday through Friday: 9:30 am to 6:00 pm
- This is NOT Part Time
- (OT offered) Weekends ONLY
As a Document Warehouse Clerk, you can expect to work in a document production warehouse environment. You will be tasked with unpacking boxes of files/documents, staging for on-site or off-site storage, locating, and retrieving documents. This position is highly hands-on and ideal for those who enjoy straight forward and repetitive tasks, good with meeting deadlines and production goals. A background in any filing work, warehouse/fulfillment or related is helpful.
Key Responsibilities:
- Process high volumes of financial documents for storage or retrieval. This includes unloading banker boxes of documents, prepping for scan or on-site filing.
- Clerk will work on their own to meet/exceed daily production expectations
- Must be able to read hand-written file numbers/letters
- Problem Solving skills to identify where a file/document needs to go
- Basic Computer skills required: data entry and research work as needed
- Maintain complete confidentiality and adhere to security restrictions set forth by SPS/Client
- Comply with SPS/Client device policy, including but not limited to the prohibition of cell phones, digital cameras or other imaging devices on the work floor
- Comply with a corporate casual dress code
- Other duties and tasks as assigned
Competencies:
- Must be able to work well independently in a fast pace environment
- Must have basic math skills
- Well Organized and detail oriented
- Able to work in a repetitive task
- Able to quickly learn and adapt to Client needs
- Great customer service skills
- Able to meet deadlines/production requirements
- Excellent attendance
- Works well with others in team situations
- Good communication skills
Qualifications:
- High School Diploma or equivalent
- At least 1 year of any work experience relevant to working in a document production warehouse environment; A background in any filing work, warehouse/fulfillment or related is helpful.
- Must be good with on-the-job training
- Computer Skills: Basic proficiency in MS Word, MS Excel, MS Outlook
- Extraordinary customer service, verbal, and written communication skills, works well on your own as well as with others in team situations
- Ability to prioritize work to balance multiple projects and deadlines; Organized and detail-oriented
- Good problem-solving; Proactive and able to operate efficiently in a fast-paced environment
Physical Demands:
- Will lift/push/pull boxes of documents that can weigh up to 50 lbs
- May have to climb on ladders and work in small places at times
- Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of approximately 50 lbs.
- Ability to walk, bend, kneel, stand, and/or sit for an extended period of time.
Travel: None
Compensation:
The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors.
Use of Artificial Intelligence (AI):
No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process.
Vacancy Status:
This posting is for an existing vacancy.
WHAT WE OFFER
- Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
- Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
- We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
- Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
- Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.
About SPS
SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.
Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform.
SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.
To view our privacy policy, click on the link below: Data Privacy Statement
Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.
Ready to apply?
Apply to SPS-North America
Client Service Manager
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Job Description: Client Service Manager
We are seeking a proactive and leadership-oriented Client Service Manager to oversee office operations across our client locations. The ideal candidate will not only manage day-to-day mailroom, print production, and inventory workflows but also lead the onsite team, optimize operational processes, and ensure a high standard of service delivery. This role is perfect for a hands-on leader who enjoys balancing physical logistics with administrative oversight and team development.
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Key Responsibilities
Leadership & Site Management:
* Team Oversight: Lead and mentor Client Service Associates, ensuring all daily tasks are completed accurately and on schedule.
* Operational Continuity: Manage scheduling and staffing; must be willing to train staff at both locations and provide coverage/oversight as needed.
* Environment: Maintain a professional presence in an open-plan office; must be comfortable working in proximity to animals (dogs and cats).
Logistics & Mailroom Operations:
* Workflow Management: Oversee the processing of all outgoing shipments (FedEx/other carriers) and large-scale bulk mailings.
* Infrastructure: Supervise the receipt and distribution of mail; ensure the safe and efficient use of equipment, including Power Pallet Jacks.
* Strategic Logistics: Coordinate bulk deliveries and streamline distribution routes between client sites.
Print & Fleet Management:
* Quality Control: Manage the queue for print and reprographics requests, ensuring high-quality output and timely delivery.
* Maintenance: Act as the primary point of contact for printer fleet service requests, monitoring uptime and vendor performance.
Inventory & Supply Strategy:
* Pantry & Office Supplies: Oversee scheduled pantry sweeps and restocking protocols.
* Procurement: Manage inventory records and formalize the reordering process.
* Reporting: Provide written replenishment reports and budget recommendations to the executive team.
General Office Support:
* Event Coordination: Lead the setup and organization of office events and furniture reconfigurations.
* Physical Requirements: Safely lift and move boxes weighing up to 40 lbs and train staff on proper lifting techniques.
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Requirements
* Experience: Previous experience in inventory management, print production, or mailroom operations, preferably in a supervisory capacity.
* Technical Proficiency: Strong skills in Microsoft Excel and Word for spreadsheet creation, document preparation, and data tracking.
* Communication: Excellent written and verbal communication skills for reporting and collaborating with all levels of management.
* Physical Capability: Ability to lift and move up to 40 lbs and remain active throughout the workday.
* Adaptability: Proven ability to juggle shifting priorities, manage multiple departments, and ensure the team meets all End-of-Day (EOD) goals.
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Preferred Skills & Attributes
* Problem Solver: An innate ability to identify bottlenecks in office operations and implement solutions.
* Detail-Oriented: A high level of precision in record-keeping, note-taking, and paperwork management.
* Collaborative Leader: A "lead-by-example" attitude—willing to pitch in on hands-on tasks while maintaining a high-level view of site operations.
* Reliability: A dependable professional who understands that team success is a collective effort.
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Work Environment
* Hands-on Leadership: This is an office-based role that balances administrative management with physical tasks and on-the-floor supervision.
* Professionalism: Must be comfortable and respectful when interfacing with executive leadership and diverse support staff.
* Growth-Minded: Open to acquiring new skillsets and evolving the role as the client’s needs expand.
Compensation:
The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors.
Use of Artificial Intelligence (AI):
No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process.
Vacancy Status:
This posting is for an existing vacancy.
WHAT WE OFFER
- Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
- Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
- We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
- Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
- Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.
About SPS
SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.
Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform.
SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.
To view our privacy policy, click on the link below: Data Privacy Statement
Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.
Ready to apply?
Apply to SPS-North America
Courier Driver Floater
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SPS Global is seeking a dependable and service-driven Courier Driver (Floater) to support logistics and delivery operations in Culver City, California. This role plays a key part in ensuring efficient courier, freight, and dock support services while maintaining operational accuracy and exceptional customer service.
The ideal candidate thrives in a fast-paced environment, demonstrates strong attention to detail, and represents SPS with professionalism while supporting delivery, freight handling, and dock operations across multiple service areas.
Job Overview
The Courier Driver (Floater) supports SPS Global’s logistics and distribution operations by coordinating and executing parcel, mail, and freight deliveries across designated locations. This role ensures safe, timely delivery and efficient material handling while supporting shipping and receiving operations.
In addition to courier duties, this position assists with dock operations and freight coordination to maintain smooth logistics workflows and high service standards.
Reports To:
Client Services Supervisor, Client Services Manager, or equivalent leadership
What You’ll Do
Courier & Delivery Operations
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Navigate predefined delivery routes via company vehicle to deliver mail and parcels safely and efficiently
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Ensure timely pickup and delivery of packages across designated locations
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Maintain accurate logs and time stamps for all deliveries and pickups
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Support chain-of-custody procedures and documentation requirements
Freight & Dock Support
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Assist with loading and unloading freight in accordance with safety and operational procedures
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Support the organization and management of shipping and receiving areas
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Coordinate proper distribution and handling of freight shipments
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Maintain organized dock operations to support efficient workflow
Vehicle Maintenance & Safety
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Perform routine vehicle inspections to ensure operational readiness
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Maintain delivery vehicles according to company maintenance standards
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Follow all safety regulations and company policies when operating vehicles
Customer Service & Operational Support
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Deliver exceptional customer service to both clients and SPS employees
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Maintain a professional appearance and positive service attitude
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Proactively assist other operational areas when needed
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Seek additional work during downtime to support team productivity
What We’re Looking For
Required
-
High School Diploma or equivalent
-
Valid state-issued driver’s license with a clean driving record
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Ability to work assigned hours as determined by manager
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Strong communication and interpersonal skills
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Ability to manage multiple tasks and adjust to changing priorities
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Professional demeanor and strong customer service orientation
Preferred
-
2+ years of experience in courier services, freight handling, or logistics roles
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Experience supporting dock or warehouse operations
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Familiarity with delivery tracking systems and logistics tools
Competencies
-
Strong verbal and written communication skills
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Customer service excellence and professionalism
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Organizational and time-management skills
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Ability to multitask and adapt to changing operational demands
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Attention to detail and operational accuracy
Physical Requirements
-
Ability to lift and maneuver freight up to 60 lbs.
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Ability to stand, walk, bend, kneel, and sit for extended periods
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Physical capability to load and unload materials safely
Travel:
Local travel is a fundamental part of this role
What We Offer
Career Growth: Opportunities to expand operational skills within logistics, courier services, and dock operations.
Learning & Development: A culture that promotes continuous learning and professional development.
We Recognize Talent: Recognition programs available across all employee levels.
Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identity Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k with matching, Entertainment Discounts, and Paid Time Off.
Note: Please inquire with Human Resources regarding benefit offerings for roles under 30 hours per week, as eligibility may vary.
Disclaimer:
This job description is not intended to be a comprehensive listing of duties or responsibilities. Duties may change at any time with or without notice.
Compensation:
The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors.
Use of Artificial Intelligence (AI):
No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process.
Vacancy Status:
This posting is for an existing vacancy.
WHAT WE OFFER
- Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
- Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
- We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
- Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
- Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.
About SPS
SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.
Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform.
SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.
To view our privacy policy, click on the link below: Data Privacy Statement
Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.
Ready to apply?
Apply to SPS-North America
Field Support Specialist (On-Call)
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Field Support Specialist (On-Call)
📍 Detroit, MI 48226 | On-site
Support daily operations. Step in when needed. Keep the office running.
SPS Global is seeking a Field Support Specialist (On-Call) to provide on-site coverage and operational support across client locations in San Francisco. This is a floating position designed to support business continuity when regular staff are out of the office or when additional project coverage is needed. The role is ideal for a dependable, service-driven professional who can quickly adapt to different environments and maintain high service standards.
You will provide coverage when regular staff are out and support special projects as needed. The position is based out of a designated home office and may require short-notice deployment to nearby client sites.
What You’ll Do:
This role focuses on office services support, service delivery, and operational continuity.
- Mail & Shipping Operations
- Oversee incoming and outgoing mail and packages
- Log and track deliveries using chain-of-custody systems
- Distribute mail and notify employees of deliveries
- Process shipping requests and verify packing documentation
- Office & Facilities Support
- Assist with supply ordering and stocking common areas
- Support light facilities tasks and service requests
- Monitor and support copy/print equipment
- Assist with office moves and workspace transitions
- Set up and break down conference rooms as needed
- Reception & Client Support
- Provide front desk or concierge coverage as needed
- Answer and direct calls professionally
- Deliver consistent, high-level customer service to employees and visitors
What You Bring:
- Strong communication and customer service skills
- Ability to multitask in a fast-paced environment
- Working knowledge of MS Office and office technology
- Understanding of shipping and receiving procedures
- Ability to work independently with minimal supervision
- Flexible schedule with the ability to travel between client sites
What We’re Looking For:
Required
- High School Diploma or equivalent
- 6+ months of prior work experience preferred
- Strong organizational, time management, and problem-solving skills
- Excellent written and verbal communication
- Ability to learn and navigate computer-based systems
- Professional demeanor with a customer-service mindset
- Ability to work assigned hours and follow established policies
Preferred
- Experience in mailroom, office services, reception, or facilities support
- Familiarity with shipping/receiving processes and office equipment
Physical Requirements
- Role requires regular walking, standing, bending, kneeling, and sitting for extended periods
- Ability to lift or move 40 lbs. frequently
- Ability to move packages via wheeled cart (up to 60 lbs. capacity)
- Manual dexterity to operate phones, copiers, and related office equipment
Travel: None or negligible
Other Duties:
This job description is not intended to be a comprehensive list of all activities, duties, or responsibilities required of the employee. Duties and responsibilities may change at any time with or without notice.
WHAT WE OFFER
- Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
- Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
- We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
- Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
- Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.
About SPS
SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.
Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform.
SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.
To view our privacy policy, click on the link below: Data Privacy Statement
Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.
Ready to apply?
Apply to SPS-North America
Overnight Events Manager
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Overnight Events Operations Manager
Position Summary
The Overnight Events Operations Manager oversees all overnight event operations to ensure a seamless, safe, and high-quality guest experience. This role leads overnight teams, manages event logistics, and upholds operational standards while maintaining a strong focus on client satisfaction, service delivery, and staff performance.
Key Responsibilities
Operations Management
- Oversee all overnight event activities from setup through breakdown
- Ensure events meet client expectations, timelines, and company standards
- Monitor guest flow, staffing levels, and operational efficiency in real time
- Troubleshoot operational issues quickly and professionally
Team Leadership
- Lead and oversee the overnight support staff
- Conduct pre-shift briefings and post-event debriefs
- Ensure proper staffing levels and deployment based on event requirements
- Foster a positive, accountable, and inclusive team culture
Client & Stakeholder Communication
- Serve as the primary overnight point of contact for clients and internal partners
- Communicate effectively with event planners, security, facilities, and vendors
- Address and resolve client concerns promptly
Compliance & Safety
- Ensure adherence to all safety protocols and emergency procedures
- Maintain compliance with company policies and labor regulations
- Monitor incident reports and escalate issues as needed
Logistics & Coordination
- Oversee event setup, equipment use, and breakdown (tables, chairs, linens, etc.)
- Coordinate with facilities, cleaning, and security teams
- Ensure all spaces are properly prepared and restored post-event
Reporting & Documentation
- Complete nightly reports including staffing, incidents, and event outcomes
- Document any performance concerns
- Provide feedback and recommendations for continuous improvement
Qualifications
- 3–5+ years of experience in event operations, hospitality, or venue management
- Prior leadership or supervisory experience required
- Strong problem-solving and decision-making skills
- Ability to manage multiple priorities in a fast-paced environment
- Excellent communication and interpersonal skills
- Ability to work overnight shifts, weekends, and holidays
Preferred Qualifications
- Experience in large-scale venues, attractions, or corporate event settings
- Knowledge of scheduling and labor-compliance best practices
- Bilingual skills a plus
- Ability to lift, stand for long periods, bend, push, and pull
Compensation:
The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors.
Use of Artificial Intelligence (AI):
No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process.
Vacancy Status:
This posting is for an existing vacancy.
WHAT WE OFFER
- Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
- Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
- We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
- Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
- Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.
About SPS
SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.
Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform.
SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.
To view our privacy policy, click on the link below: Data Privacy Statement
Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.
Ready to apply?
Apply to SPS-North America
Office Services Specialist - On Call (Temporary)
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Job Title: Office Services Specialist - On Call (Temporary)
Reports To: The Office Services Specialist - On Call (Temporary), will report to the Client Services Supervisor, Client Services Manager, Human Resources, or equivalent leadership.
Location: In-Person Job in San Diego, California (This role is primarily based at the main client site; however, you may be required to travel to different locations depending on business needs. All additional assignments will be within a 25-mile radius of the main client site.)
The Field Support Specialist will be assigned to provide backfill coverage within their assigned region, filling in for staff that will be on scheduled and unscheduled time off. This position requires flexibility as there will be multiple locations the FSS could be assigned to. This assignment could also be same day assignments based on unscheduled call outs needing immediate support. This position is recognized as a critical role for customer satisfaction, continuity of business, and meeting our service level agreements. The goal for this role is to ensure customers are supported with continuous coverage in conformance of our service level agreements.
The FSS Representative provides exceptional overall office services experience, delivering operational functions in the following service lines: shipping & receiving, print & binding, facilities, hospitality, concierge, reception, data entry, document scanning, inventory/supplies management, and other processes which may be tailored to specific sites within the scope of our core business lines and service level agreements. Training will be facilitated at SPS sites within that region to establish FSS familiarity with the other SPS sites.
Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous and efficient service.
Duties and Responsibilities:
Mail Services
- Provides exceptional world class service to all clients (in all forms of communication).
- Processes inbound and outbound accountable and flat mail/packages and sorts by recipient/department utilizing manual or electronic chain of custody procedures.
- Performs duties associated with the shipping and receiving of materials such as packaging and sealing shipments.
Reprographics Services
- Assists with copy/print production and/or monitoring the copy/print equipment for satisfactory functionality.
- Provide binding services such a GBC, Velo, Coil, and Wire Internal
- Performs daily key operations of convenience multi-function devices (ensuring functionality, replenish toner/paper).
- Performs duties of scanning and imaging documents and light copy/print reproduction services.
Office Services
- Maintains the Office Services Center area in a neat and orderly fashion.
- Service and replenish the pantry, conference, kitchen, or meetings areas.
- Provides general and preventative office maintenance & repair duties.
- Oversees office equipment maintenance and safety tests.
- Breakroom organization, cleaning, and stocking.
- Meeting room and conference room set ups.
- Monitors level of office supplies on the floors while replenishing.
- Inventories office supplies and orders accordingly.
Front of House
- Provides reception or concierge (front of office) coverage as needed.
- Welcome guests receive and catalog guest information, and orient new clients.
- Represent SPS Global and our clients positively in all interactions (in person, on the
phone, and over email) - Oversee the quality of the lobby concierge experience while demonstrating a spontaneous desire to assist others and provide excellent service
- Exhibit a courteous and gracious personality even in stressful situations and builds professional relationships with customers and other teams.
- Receiving guests and contacting associated client host, coordinating with Building Security, and managing access levels for clients.
- Answers and properly routes global calls,
- Logs visitors into the registration system.
- Provides light administrative support to staff as directed
Competencies:
- Strong verbal and written communication skills.
- Excellent customer service skills.
- MS Office Suite experience with intermediate to expert competency.
- Ability to handle multiple tasks simultaneously.
- Good organizational skills.
- Working knowledge of MFD (Multi-Functional Device) equipment.
- Requires knowledge and understanding of shipping/receiving procedures and ability to comprehend instructions.
- Possesses ability to work independently and capable of completing projects.
- Proactively seeks out additional work during downtime.
- Builds professional relationships with customers and other teams.
- Maintains professionalism and composure when interacting with all employees.
Qualifications and Education Requirements:
- High School Diploma (or equivalent) required.
- 6+ months prior work experience preferred.
- Ability to work assigned work hours determined by manager.
- Excellent organizational and time management skills.
- Analytical abilities and aptitude in problem-solving.
- Superb written and verbal communication skills.
- Current knowledge or ability to learn computer-based systems required for functions of position.
- Required to maintain an overall professional appearance and attitude.
- Adhere to all policies and procedures required.
Physical Demands:
- Approximately 50% of the time this position requires the below physical demands.
- Fine and/or gross motor skills, including the ability to grasp, lift and/or carry 25 lbs. individually and 50 lbs. with assistance.
- Ability to walk bend, kneel, stand, and/or sit for an extended period of time.
- Manual dexterity required for operating office machinery and use of equipment such as ladders and binding machinery.
- Specific vision abilities required by this job include close vision, distance vision, ability to adjust focus and ability to match or detect differences between colors, including shades of color and brightness (MFP color calibration and print requests require this ability).
Travel:
- Travel is an essential part of the Field Services Specialist role and it is mandatory to have access to a reliable means of transportation.
- Assignments can include traveling from one SPS site to another SPS site after your arrival to your “home” location as required by business need.
- Travel distance will be predominately within the FSS’s assigned region
Other Duties:
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Compensation:
The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors.
Use of Artificial Intelligence (AI):
No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process.
Vacancy Status:
This posting is for an existing vacancy.
WHAT WE OFFER
- Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
- Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
- We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
- Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
- Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.
About SPS
SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.
Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform.
SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.
To view our privacy policy, click on the link below: Data Privacy Statement
Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.
Ready to apply?
Apply to SPS-North America
Client Service Associate (Mail and Office)
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Reports To: Client Services Supervisor, Client Services Manager, or equivalent leadership
Schedule: Monday–Friday | 8:00 AM – 5:00 PM
Keep Operations Running Smoothly Behind the Scenes
If you’re hands-on, organized, and thrive in a fast-paced environment, this role is for you. As a Client Services Associate, you’ll support daily office operations through mail handling, print services, and workplace coordination.
From managing deliveries to maintaining essential supplies, your work ensures the office runs efficiently and teams have what they need to stay productive.
Why This Role Matters
This role plays a key part in maintaining the flow of daily operations. By ensuring accurate mail distribution, timely processing of requests, and well-managed workspaces, you help create a reliable and efficient environment.
What You’ll Do
Mail & Shipping Operations
- Receive, sort, and distribute inbound mail and packages.
- Process outgoing shipments using postage and shipping systems.
- Track deliveries and maintain accurate records using scanning tools and tracking systems.
- Respond to inquiries related to mail and package status.
Print & Office Support
- Fulfill basic print and document requests.
- Provide light support for copier equipment, including toner replacement and upkeep.
Workplace & Inventory Support
- Monitor and replenish paper and office supplies in copy/mail areas.
- Maintain clean, organized mailrooms and service areas.
Operational Support
- Communicate with employees regarding deliveries and service requests.
- Crosstrain across mailroom functions and support additional operational needs.
- Follow all safety, security, and company procedures.
- Assist with additional tasks as assigned.
What You Bring
- Strong communication and customer service skills
- Ability to work independently and stay organized
- Familiarity with shipping/receiving processes (preferred)
- Comfort using basic office systems and Microsoft Office
- Hands-on, reliable, and adaptable in a dynamic environment
Qualifications
- High school diploma or equivalent required
- 2+ years of relevant experience preferred
- Experience with handheld scanners, pallet jacks, or carts (preferred)
- Ability to work assigned hours, including occasional overtime
- Valid ability to operate a company vehicle (if required)
Physical Requirements
- Ability to lift and move packages (20–40 lbs. frequently; up to 60 lbs. with carts)
- Ability to stand, walk, bend, and move throughout the day
- Comfortable working in varying environmental conditions
- Ability to perform manual tasks and operate office equipment
WHAT WE OFFER
- Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
- Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
- We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
- Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
- Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.
About SPS
SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.
Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform.
SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.
To view our privacy policy, click on the link below: Data Privacy Statement
Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.
Ready to apply?
Apply to SPS-North America