About the Role

At Stress Free Auto Care, we’re redefining the automotive service experience by blending VIP-level customer service with high-impact sales results. We’re seeking sales-driven customer service professionals who can confidently handle 75–100 inbound/outbound calls per day, meet KPIs, and close service appointments. You won’t be cold calling strangers—these are warm leads and current customers—your job is to build trust, uncover needs, and secure the appointment while maximizing upsell and cross-sell opportunities.

What You’ll Do

• Convert inbound and outbound calls into confirmed vehicle service appointments.
• Achieve and exceed KPIs for conversion rates, upsells, cross-sells, and revenue goals.
• Recommend additional repairs, maintenance packages, and service upgrades that benefit the customer.
• Provide VIP white glove customer service, ensuring every interaction builds trust and loyalty.
• Communicate clearly with customers about services, timelines, and costs.
• Use our CRM to track leads, schedule appointments, and document all customer interactions.
• Collaborate with shop teams to ensure seamless handoffs and exceptional follow-through.

What’s in It for You

• Competitive Base Pay: Hourly + Commission + Bonuses (OTE: $100,000)
• Benefits:
  • PTO + 6 paid holidays annually
  • Medical, Dental, and Vision Insurance
  • 401(k) with 4% employer match
  • Employee referral program
• Fully Remote: Work from anywhere in the U.S.
• Career Growth: We’re expanding quickly, offering opportunities to advance into leadership and higher-earning sales roles.

What We’re Looking For

• Sales Development / Call Center / Inside Sales experience (automotive experience a plus, but not required).
• Strong phone presence with experience handling high call volumes (75–100+ calls/day).
• Ability to influence and close without being pushy—consultative, trust-based selling.
• Skilled at meeting or exceeding sales and service KPIs.
• Proficiency with CRM tools and strong organizational skills.
• Fast and accurate typing (40+ WPM).
• Thrives in a fast-paced, goal-driven environment while delivering outstanding customer care.

Apply today and turn customer conversations into revenue—and rewards!

Reports to: Training Manager / Learning & Development Director

Job Summary

We are seeking a dynamic and experienced Training Specialist to design, deliver, and evaluate engaging training programs for employees, clients, or partners. This hybrid role combines remote work flexibility with significant travel (approximately 50%) to conduct in-person training sessions, workshops, onboarding, and support at various locations. The ideal candidate excels at facilitating virtual and on-site sessions, manages all aspects of training logistics, and demonstrates strong proficiency in leveraging software, hardware, and emerging technologies to enhance learning experiences.

Key Responsibilities

• Conduct comprehensive training needs assessments in collaboration with department leaders, subject matter experts, and stakeholders to identify skill gaps and development opportunities.
• Design, develop, and update training materials, curricula, presentations, job aids, e-learning modules, and other resources using tools such as Synthesia AI, Articulate Storyline, Adobe Captivate, or similar platforms.
• Co-deliver high-impact training sessions, including instructor-led workshops, online courses, and hands-on simulations both remotely and in-person at store sites or training facilities.
• Travel up to 50% of the time (domestic, with occasional overnight stays) to facilitate on-site training, provide field support, observe performance, and deliver customized programs.
• Handle full logistics for in-person and online trainings, including scheduling sessions, managing participant registrations, coordinating venues/meeting rooms, arranging travel and accommodations (when applicable), preparing and shipping/distributing training materials, and ensuring timely setup of equipment and technology.
• Manage technological aspects of training delivery, including setup and troubleshooting of hardware (e.g., laptops, projectors, audio/visual systems, interactive whiteboards) and software (e.g., Google Meets, learning platforms); resolve technical issues during sessions to minimize disruptions.
• Stay current with technological advancements in training tools, software, hardware, and instructional technologies; integrate emerging tools (e.g., AI-enhanced learning platforms, advanced LMS features) to improve program effectiveness and engagement.
• Facilitate smooth onboarding and orientation for new hires or new system rollouts, ensuring knowledge transfer and quick productivity ramp-up.
• Evaluate training effectiveness through assessments, feedback surveys, performance metrics, and follow-up observations; recommend improvements and adjustments to programs.
• Maintain accurate records of training activities, attendance, and outcomes in the Learning Management System (LMS) or other tracking tools.
• Collaborate with cross-functional teams to align training initiatives with organizational goals and business needs.

Qualifications & Requirements

• Bachelor's degree in Education, Human Resources, Instructional Design, Business, Communications, Information Technology, or a related field (or equivalent experience).
• 3+ years of experience in training, facilitation, instructional design, or a related role (corporate training, employee development, or client-facing preferred).
• Proven ability to deliver engaging training in both virtual/remote and in-person environments.
• Willingness and ability to travel up to 50% (including overnight stays, occasional weekends if needed); valid driver's license and passport (if international travel applies).
• Strong presentation and facilitation skills with the ability to adapt content for diverse audiences and learning styles.
• Proficiency in Google Suite hands-on experience with e-learning authoring tools, LMS platforms, virtual meeting software, and basic AV/hardware setup and troubleshooting.
• Demonstrated experience coordinating training logistics, including scheduling, venue coordination, material preparation, and technical setup for both in-person and virtual sessions.
• Excellent written and verbal communication skills, with a focus on clarity, engagement, and professionalism.
• Self-motivated, organized, and able to manage time effectively in a remote/hybrid setting with travel and logistical demands.
• Ability to work independently while thriving in team environments.

Preferred Skills & Experience

• Certification in training/development (e.g., ATD Certified Professional in Talent Development, CPTD, or similar) or instructional technology.
• Experience in a specific industry (e.g., technology, healthcare, sales, manufacturing) or with technical/product training involving software/hardware.
• Familiarity with adult learning theories (e.g., ADDIE model, Kirkpatrick evaluation) and emerging tech in L&D (e.g., AI tools, gamification platforms).
• Strong troubleshooting skills for common training tech issues (e.g., connectivity, audio/video, device compatibility).
• Experience with event/logistics coordination tools (e.g. registration platforms) or travel management systems.

Compensation: $55,000 to $65,000 OTE

Benefits

• PTO/Sick & (6) Annual Paid Holidays
• Medical, Dental & Vision Insurance
• 401(k) Matching
• Paid Skills Enhancement Training
• Employee Discount - Service & Parts
• Equipment/Toolbox Relocation Assistance
• Employee Referral Program