Do work that matters.

At AlertMedia, everything we do supports our mission: To save lives and minimize loss by identifying active threats globally and facilitating timely communications when an emergency threatens personal safety and business continuity.   

Our core values drive us in our important mission of keeping people safe & informed:

• We’re humans not robots
• Customers always come first
• We work better together
• Simplicity is our strength
• Our reputation is priceless
• Hard work pays off

AlertMedia is looking for a Sr. Software Engineer with full-stack experience and hands-on experience building scalable applications in Elixir & Python. This role is an opportunity to use a wide variety of design and technical web skills to help us manage day-to-day requests as well as leverage your experience while gaining new experience from the team. You must have a passion for innovative software development and willingness to roll up your sleeves to collaborate with all teams. You will have the opportunity to show who you are throughout our interview process, we don’t ask any trick questions, or expect you to perform a whiteboard exercise. We want to see you shine by showing us work you are most proud of! 

Who you are: 

You thrive in a collaborative engineering environment that plays to everyone's strengths with a willingness to work across the entire stack. Ideally, you have Elixir, Python & JavaScript experience, but more importantly, you care about the quality of your work, the impactful product you help build, and the team you help build it with. You have AWS experience and are willing to learn from people with both more and less experience than you. You lead by example in adopting and operationalizing AI tools—both within the product and across the development lifecycle.

What you will do: 

• Learn the AlertMedia platform and tools, and its uses for our customers 
• Work with Elixir, Python, JavaScript and other web technologies to deliver leading software solutions in the mass communications space 
• Use AI tools in both the product and the development lifecycle
• Work in an Agile based environment using tools like Git, JIRA, CircleCI, and Slack 
• Contribute to the technology lead that AlertMedia has over other solutions through innovative development and by helping contribute new ideas related to leveraging technology in our product line 
• Use strong verbal and written communication skills in collaboration with other engineering and product teams 
• Contribute to AlertMedia’s culture, values and vision for the future 

What you bring to the role: 

• Bachelor’s degree in a technical field such as computer science, computer engineering or related field preferred 
• 6-8 years of experience building scalable applications with modern frameworks using Elixir, Python, JavaScript, Django, and React
• Experience with Amazon Web Services (AWS or other cloud experience a must) 
• Postgres & Redis development experience   
• Proficiency leveraging AI tools for product development
• Strong organizational skills and ability to manage working on multiple projects in parallel 
• The ability and desire to work in a fast-paced challenging environment 
• Outstanding communication skills and ability to effectively work cross-functionally in a fast-paced challenging environment  
• English proficiency (written and oral) is required 
• This position is based in Mexico. Must reside in Mexico and have permanent residency. AlertMedia does not sponsor.

Why you’ll love working at AlertMedia:

• Competitive Base Salary (Bi-Monthly payroll)
• Annual Company Bonus
• 100% Employer-Paid Medical, Dental, and Vision Coverage
• Parental Leave Program 
• Christmas Bonus (Aguinaldo)
• Generous Vacation and Holiday Policy
• Additional Vacation Bonus
• Monthly Work-from-Home Stipend
• All Necessary Equipment Provided: Laptop, monitor and accessories
• Recognition & Rewards: We celebrate wins big and small
• Language Immersion Program with employees spread out across the globe (English, Spanish, etc...depending on your interest)
• Continuous Learning & Growth: From mentorship and tech talks to personalized 1:1 career development sessions, we’re deeply committed to investing in your professional journey
• Award Winning Culture: We're proud to be recognized as a BEST WORKPLACE FOR 10 YEARS IN A ROW
• The Work & People: We’re passionate about the meaningful work we do—and even more grateful for the incredible people we get to do it with!

About AlertMedia:

AlertMedia helps organizations protect their people and businesses through all phases of an emergency. Our award-winning threat intelligence, emergency communication, and travel risk management solutions help companies of all sizes identify, respond to, and recover from critical events faster and more confidently. AlertMedia supports essential communication for thousands of leading businesses—including JetBlue, Coca-Cola Bottling, and Walmart—in more than 150 countries.

We are an equal opportunity employer focused on creating a collaborative and exciting place for all to work. Ensuring a diverse, inclusive, and equitable workplace for all people is key to our success and core to our values.   All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. 

This is an amazing opportunity to be part of our wave of momentum and take our company, and your career, to the next growth stage. We'd love to get to know you better and share how we serve our amazing customers. For more information, please visit www.alertmedia.com.   

Come join us in our mission to save lives and minimize loss through effective communication.  

By applying for the role, you agree that Alert Media will use your Personal Information in connection with the recruitment process and in accordance with our Privacy Policy – https://www.alertmedia.com/legal/privacy-policy/

Do work that matters.  

At AlertMedia, everything we do supports our mission: To save lives and minimize loss by identifying active threats globally and facilitating timely communications when an emergency threatens personal safety and business continuity.    

Our core values drive us in our important mission of keeping people safe & informed: 

• We’re humans not robots
• Customers always come first
• We work better together
• Simplicity is our strength
• Our reputation is priceless, Hard work pays off     

Our Strategic Customer Success Manager takes ownership of AlertMedia’s most complex and high-value customer relationships. They focus on a smaller number of strategic accounts, but with significantly higher ARR, providing the highest level of partnership. Working closely with our Executive and Senior Leadership Team, Implementation Team, Customer Support, Marketing, Product, and Sales Teams, they are responsible for executing strategic guidance, driving adoption, conducting effective Business Reviews, supporting customer health, retention, and growth. The Strategic CSM approaches each relationship with a “partnership” mentality and employs a consultative and tailored approach to ensure each customer successfully meets their goals.  
   
Who you are:     

You are an accomplished Strategic Customer Success Manager with proven success supporting the largest global customers, managing complex books of business upwards of $6M+ in annual revenue. You think strategically about driving adoption, retention, and expansion across high-value accounts. You are a thought leader and enjoy partnering with colleagues to develop innovative, scalable strategies. You take a proactive, thoughtful 1:1 approach to Customer Success and value a true “we’re all in this together” mentality.  

What you get to do every day:      

• Own and execute short term and long-term success strategies for Strategic accounts, including stakeholder mapping, success planning, and long-term value realization  
• Act as the voice of the customer internally, influencing roadmap discussions, go-to-market strategy, and readiness initiatives  
• Lead internal, cross-functional account discussions and execution, coordinating Implementation, Support, Product, Sales, and Executive Sponsors while maintaining accountability for customer outcomes.  
• Build strong relationships with our customers in the Strategic Segment  
• Evaluate risk management for each customer and proactively strive for value propositions and utilize best practices to drive retention    
• Manage a series of personal touchpoints and to drive ongoing customer experiences    
• Conduct effective business reviews to highlight the customer’s realized value and communicate recommendations and new features    
• Regularly communicate with Senior and Executive Leadership internally and leverage them as partners to maintain the partnership growing and moving forward   
• Consult with customers to determine the best data automation option for their needs and be able to support configurations for matrixed organizations      
• Respond to all customer inquiries in a thoughtful and timely manner     
• Effectively track all customer communication in Gainsight   

What you bring to the role:      

• 5+ years’ experience as a Customer Success Manager     
• 3+ years’ experience supporting Enterprise customers in a CSM role of $1M + ARR  
• Proven ability to operate as a trusted advisor to senior leaders, navigating ambiguity and influencing outcomes without direct authority    
• Desire to work with demanding, multi-national customers    
• Established CSM who is self-motivated and customer-focused    
• Gainsight & Salesforce required 
• Outstanding verbal and written communication skills    
• Strong listening skills with the ability to work with a variety of customer profiles        
• Strong executive presence with proven ability to influence decision-making at all levels.   
• Proven ability to work with all members of our team (sales, software development, and product management)       
• This is an in office, hybrid position (2-3 days a week) in our downtown Austin, Texas headquarters   
• This position is not eligible for visa sponsorship. Candidates must have existing authorization to work in the U.S. without the need for sponsorship now or in the future

Why you’ll love working at AlertMedia:   

At AlertMedia, you won’t just build your career — you’ll be part of something meaningful, surrounded by people who genuinely care about the work and each other. 

• Competitive base salary + Company-wide bonus program  
• Generous and flexible time off and parental leave policies  
• Health benefits - Medical, Dental, Vision and Life Insurance are 100% paid for employees!  
• 401K with generous company match  
• Amazing rewards and incentives – we love celebrating each other!  
• Commitment to community service with opportunities to give back   
• A Best Places to Work company 10 years in a row and numerous other awards  
• Access to new downtown office with 360 views of Austin, high-tech building gym and nearby running trails  
• Ongoing career development opportunities through our Learning & Development team   
• You'll do meaningful work—while growing your career in a fast-moving, global company with an award-winning culture 

About AlertMedia:   

AlertMedia, backed by Vista Equity Partners, helps organizations protect their people and businesses through all phases of an emergency. Our award-winning threat intelligence, emergency communication, and travel risk management solutions help companies of all sizes identify, respond to, and recover from critical events faster and more confidently. AlertMedia supports essential communication for thousands of leading businesses—including JetBlue, Coca-Cola Bottling, and Walmart—in more than 150 countries.   

We are an equal opportunity employer focused on creating a collaborative and exciting place for all to work. Ensuring a diverse, inclusive, and equitable workplace for all people is key to our success and core to our values. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.     

This is an amazing opportunity to be part of our wave of momentum and take our company, and your career, to the next growth stage. We'd love to get to know you better and share how we serve our amazing customers. For more information, please visit www.alertmedia.com     

By applying for the role, you agree that Alert Media will use your Personal Information in connection with the recruitment process and in accordance with our Privacy Policy – https://www.alertmedia.com/legal/privacy-policy/    

Do work that matters.

At AlertMedia, everything we do supports our mission: To save lives and minimize loss by identifying active threats globally and facilitating the timely communications when an emergency threatens personal safety and business continuity.

Our values which reflect our view on what’s important and what’s right include: We’re humans not robots, Customers always come first, We work better together, Simplicity is our strength, Our reputation is priceless, Hard work pays off.

AlertMedia is seeking a Global Intelligence Analyst (Days/Hours TBD) to join our Global Intelligence team. This role will play a critical part in making sure our customers are provided with timely and accurate information when there is a critical event in their area. As a Global Intelligence Analyst, you will discern what information is important and relevant through the utilization of a variety of source tools then relay that information to our customers. This position requires laser-sharp focus, pristine attention-to-detail, clear and effective communication skills and the ability to reason. You must have the ability to make quick and thoughtful decisions with the understanding that the information you are sharing could be critical. 

As one of the fastest growing software companies in the nation, we’re focused on finding the best talent and building the best team to continue accelerating our rapid growth to keep up with our demand!

Who you are:

You have previous job experience as a security or intelligence analyst, in the news media, or another role which required you to be mission-focused, analytical, highly organized and work within time constraints. You’re inspired to make a difference and understand the importance and responsibility of supporting valued customers during critical events. You have sound judgement with the ability to make difficult decisions under pressure. You’re an independent problem solver but also capable of working collaboratively in support of a larger team. 

What you get to do every day:

• Utilize source tools to identify and monitor incidents and potential threats globally 
• Based on given criteria, identify events that could impact business continuity and the safety of our customers and their employees 
• Communicate critical information effectively and with urgency and provide updated information as necessary  
• Ensure that all information is delivered with the highest level of accuracy and speed 
• Work with AlertMedia's Global Intelligence team to continuously update sources to ensure the highest level of monitoring and knowledge 

What you bring to the role:

• 2+ years of professional business experience, particularly in roles demanding analytical and problem-solving skills
• Strong judgement and decision-making skills based on given criteria; ability to evaluate a variety of situations, establish priorities, and provide accurate information with urgency
• General knowledge of current events
• Understanding of existing social media platforms and ability to learn and utilize a variety of tools and systems
• Capable of working independently on tasks while also thriving and collaborating as part of a larger team
• A willing partner in giving and receiving feedback on product, process, and performance
• Language skills are a plus
• As a key player in a 24/7 team, this role requires commitment to your agreed upon shift with ability/flexibility of hours as needed to support the business. This may include evenings, overnight, weekends, and holidays from time-to-time
• Austin based or open to U.S. remote candidates 
• This position is not eligible for visa sponsorship. Candidates must have existing authorization to work in the U.S. without the need for sponsorship now or in the future
• This is a remote, U.S.-based position. Please note that we currently do not hire candidates residing in the following states: Alaska, California, Hawaii, Louisiana, Mississippi, Montana, New Hampshire, North Dakota, Oregon, Pennsylvania, Rhode Island, Vermont, Washington, West Virginia, and Wyoming

Why you’ll love working at AlertMedia:  

At AlertMedia, you won’t just build your career — you’ll be part of something meaningful, surrounded by people who genuinely care about the work and each other.

• Competitive base salary + Company-wide bonus program 
• Generous and flexible time off and parental leave policies 
• Health benefits - Medical, Dental, Vision and Life Insurance are 100% paid for employees! 
• 401K with generous company match 
• Amazing rewards and incentives – we love celebrating each other! 
• Commitment to community service with opportunities to give back  
• A Best Places to Work company 10 years in a row and numerous other awards 
• Access to new downtown office with 360 views of Austin, high-tech building gym and nearby running trails 
• Ongoing career development opportunities through our Learning & Development team  
• You'll do meaningful work—while growing your career in a fast-moving, global company with an award-winning culture

About AlertMedia:  

AlertMedia, backed by Vista Equity Partners, helps organizations protect their people and businesses through all phases of an emergency. Our award-winning threat intelligence, emergency communication, and travel risk management solutions help companies of all sizes identify, respond to, and recover from critical events faster and more confidently. AlertMedia supports essential communication for thousands of leading businesses—including JetBlue, Coca-Cola Bottling, and Walmart—in more than 150 countries.  

We are an equal opportunity employer focused on creating a collaborative and exciting place for all to work. Ensuring a diverse, inclusive, and equitable workplace for all people is key to our success and core to our values. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.    

This is an amazing opportunity to be part of our wave of momentum and take our company, and your career, to the next growth stage. We'd love to get to know you better and share how we serve our amazing customers. For more information, please visit www.alertmedia.com    

By applying for the role, you agree that Alert Media will use your Personal Information in connection with the recruitment process and in accordance with our Privacy Policy – https://www.alertmedia.com/legal/privacy-policy/   

Do work that matters.

At AlertMedia, everything we do supports our mission: To save lives and minimize loss by identifying active threats globally and facilitating the timely communications when an emergency threatens personal safety and business continuity.

Our values which reflect our view on what’s important and what’s right include: We’re humans not robots, Customers always come first, We work better together, Simplicity is our strength, Our reputation is priceless, Hard work pays off.

AlertMedia is seeking a Contract Global Intelligence Analyst (Mon, Thurs-Sun, 2pm-12am CT) to join our Global Intelligence team. This role will play a critical part in making sure our customers are provided with timely and accurate information when there is a critical event in their area. As a Global Intelligence Analyst, you will discern what information is important and relevant through the utilization of a variety of source tools then relay that information to our customers. This position requires laser-sharp focus, pristine attention-to-detail, clear and effective communication skills and the ability to reason. You must have the ability to make quick and thoughtful decisions with the understanding that the information you are sharing could be critical. 

As one of the fastest growing software companies in the nation, we’re focused on finding the best talent and building the best team to continue accelerating our rapid growth to keep up with our demand!

Who you are:

You have previous job experience as a security or intelligence analyst, in the news media, or another role which required you to be mission-focused, analytical, highly organized and work within time constraints. You’re inspired to make a difference and understand the importance and responsibility of supporting valued customers during critical events. You have sound judgement with the ability to make difficult decisions under pressure. You’re an independent problem solver but also capable of working collaboratively in support of a larger team. 

What you get to do every day:

• Utilize source tools to identify and monitor incidents and potential threats globally 
• Based on given criteria, identify events that could impact business continuity and the safety of our customers and their employees 
• Communicate critical information effectively and with urgency and provide updated information as necessary  
• Ensure that all information is delivered with the highest level of accuracy and speed 
• Work with AlertMedia's Global Intelligence team to continuously update sources to ensure the highest level of monitoring and knowledge 

What you bring to the role:

• 2+ years of professional business experience, particularly in roles demanding analytical and problem-solving skills
• Strong judgement and decision-making skills based on given criteria; ability to evaluate a variety of situations, establish priorities, and provide accurate information with urgency
• General knowledge of current events
• Understanding of existing social media platforms and ability to learn and utilize a variety of tools and systems
• Capable of working independently on tasks while also thriving and collaborating as part of a larger team
• A willing partner in giving and receiving feedback on product, process, and performance
• Language skills are a plus
• As a key player in a 24/7 team, this role requires commitment to your agreed upon shift with ability/flexibility of hours as needed to support the business. This may include evenings, overnight, weekends, and holidays from time-to-time
• Austin based or open to U.S. remote candidates 
• This position is not eligible for visa sponsorship. Candidates must have existing authorization to work in the U.S. without the need for sponsorship now or in the future

Why you’ll love working at AlertMedia:  

At AlertMedia, you won’t just build your career — you’ll be part of something meaningful, surrounded by people who genuinely care about the work and each other.

• A Best Places to Work company 10 years in a row and numerous other awards 
• You'll do meaningful work—while growing your career in a fast-moving, global company with an award-winning culture

About AlertMedia:  

AlertMedia, backed by Vista Equity Partners, helps organizations protect their people and businesses through all phases of an emergency. Our award-winning threat intelligence, emergency communication, and travel risk management solutions help companies of all sizes identify, respond to, and recover from critical events faster and more confidently. AlertMedia supports essential communication for thousands of leading businesses—including JetBlue, Coca-Cola Bottling, and Walmart—in more than 150 countries.  

We are an equal opportunity employer focused on creating a collaborative and exciting place for all to work. Ensuring a diverse, inclusive, and equitable workplace for all people is key to our success and core to our values. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.    

This is an amazing opportunity to be part of our wave of momentum and take our company, and your career, to the next growth stage. We'd love to get to know you better and share how we serve our amazing customers. For more information, please visit www.alertmedia.com    

By applying for the role, you agree that Alert Media will use your Personal Information in connection with the recruitment process and in accordance with our Privacy Policy – https://www.alertmedia.com/legal/privacy-policy/   

Do work that matters.  

At AlertMedia, everything we do supports our mission: To save lives and minimize loss by identifying active threats globally and facilitating timely communications when an emergency threatens personal safety and business continuity.    

Our core values drive us in our important mission of keeping people safe & informed:   

• We’re humans not robots  
• Customers always come first  
• We work better together  
• Simplicity is our strength  
• Our reputation is priceless  
• Hard work pays off 

As one of the fastest growing software companies in the nation, we’re focused on finding the best talent and building the best team to continue accelerating our rapid growth to keep up with our demand. 

AlertMedia is looking for an experienced Database Engineer (Search Platform) with deep expertise in Elasticsearch at scale, relational databases (Postgres/MySQL), and modern search architectures including vector search, semantic search, hybrid search, and ranking strategies such as Reciprocal Rank Fusion (RRF).

This is a hands-on role focused on designing, operating, and evolving the data stores and search infrastructure that power AlertMedia’s real-time risk intelligence platform. You will play a critical role in how we index, query, rank, and retrieve signals across large-scale structured and unstructured datasets. We’re looking for someone who has built and operated production-grade search and database systems, understands distributed systems tradeoffs, and is comfortable owning complex data infrastructure end to end. We want you to shine by showing us real systems you’ve designed, clusters you’ve scaled, search architectures you’ve improved, and performance problems you’ve solved. We don’t do trick questions or whiteboard exercises.

Who you are:    

You are a pragmatic database engineer who thrives in a collaborative environment and enjoys working on systems that operate at scale in the real world.
You have significant experience designing, tuning, and operating Elasticsearch clusters in production, including large datasets, high ingest rates, and low-latency search requirements. You understand shard allocation, index lifecycle management, query optimization, cluster scaling, replication, and performance tuning. You also have strong experience with relational databases like Postgres or MySQL, including schema design, indexing strategies, query planning, and operational best practices.

You care deeply about:

• Building resilient, observable, and scalable data infrastructure
• Search relevance, performance, and correctness
• Data modeling and storage design
• Operational excellence and production reliability
• Clean, maintainable infrastructure and automation

You are comfortable working in Python and SQL, have experience with AWS infrastructure, and enjoy improving systems continuously.

What you get to every day:    

• Design, scale, and operate Elasticsearch clusters supporting large-scale ingest and low-latency query workloads
• Architect and optimize hybrid search systems, combining keyword search (BM25) with vector/semantic retrieval
• Implement and tune vector search, semantic search pipelines, and ranking strategies (e.g., RRF, rescoring, custom ranking logic)
• Improve indexing strategies, shard design, mappings, analyzers, and query performance
• Design and maintain relational database systems (Postgres/MySQL) supporting application and data workloads
• Partner with data engineering teams to ensure ingestion pipelines are optimized for search and database performance
• Monitor, troubleshoot, and optimize cluster health, capacity planning, scaling strategies, and cost efficiency
• Improve observability, alerting, backup/restore, disaster recovery, and operational best practices
• Contribute to architecture decisions around storage, indexing, retrieval, and relevance
• Operate in an Agile environment using tools like Git, JIRA, Jenkins, and Slack
• Help shape AlertMedia’s long-term data platform and search strategy
• Contribute to AlertMedia’s culture, values, and long-term technical vision

What you bring to the role: 

• Bachelor’s degree in Computer Science, Engineering, or related field (preferred)
• 3-4+ years of experience in database engineering, search engineering, or backend data platform roles
• Expert level hands-on experience with Elasticsearch at scale (cluster design, tuning, scaling, and operations)
• Experience designing and implementing vector search, semantic retrieval, hybrid search, and ranking strategies such as RRF
• Experience with AWS or other cloud platforms (required)
• Solid experience with relational databases such as Postgres or MySQL, including schema design and query optimization
• Strong understanding of search relevance concepts (BM25, analyzers, scoring, boosting, rescoring)
• Experience with high-throughput ingest systems and indexing pipelines
• Proficiency in Python and SQL 
• Strong organizational skills and ability to manage multiple pipelines and priorities
• Excellent written and verbal communication skills, with the ability to collaborate cross-functionally
• Ability and desire to work in a fast-paced, technically challenging environment
• English proficiency (written and oral) is required

Nice to Have

• Broader data engineering experience (data acquisition, ETL, streaming pipelines, Kafka/Kinesis/SQS)
• Experience with AI/ML pipelines, embeddings generation, or MLOps workflows
• Experience operating vector databases or ANN systems (FAISS, Milvus, OpenSearch vector, pgvector, etc.)
• Experience with large-scale data processing frameworks 
• Please note: AlertMedia does not sponsor applicants for work visas.

Why you’ll love working at AlertMedia:

• Competitive Base Salary (Bi-monthly payroll)
• Annual Company Bonus
• 100% Employer-Paid Medical, Dental, and Vision Coverage
• Parental Leave Program 
• Christmas Bonus (Aguinaldo)
• Generous Vacation and Holiday Policy
• Additional Vacation Bonus
• Monthly Work-from-Home Stipend
• All Necessary Equipment Provided: Laptop, monitor and accessories
• Recognition & Rewards: We celebrate wins big and small
• Language Immersion Program with employees spread out across the globe (English, Spanish, etc...depending on your interest)
• Continuous Learning & Growth: From mentorship and tech talks to personalized 1:1 career development sessions, we’re deeply committed to investing in your professional journey
• Award Winning Culture: We're proud to be recognized as a BEST WORKPLACE FOR 10 YEARS IN A ROW
• The Work & People: We’re passionate about the meaningful work we do—and even more grateful for the incredible people we get to do it with!

About AlertMedia:

AlertMedia helps organizations protect their people and businesses through all phases of an emergency. Our award-winning threat intelligence, emergency communication, and travel risk management solutions help companies of all sizes identify, respond to, and recover from critical events faster and more confidently. AlertMedia supports essential communication for thousands of leading businesses—including JetBlue, Coca-Cola Bottling, and Walmart—in more than 150 countries.

We are an equal opportunity employer focused on creating a collaborative and exciting place for all to work. Ensuring a diverse, inclusive, and equitable workplace for all people is key to our success and core to our values.   All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. 

This is an amazing opportunity to be part of our wave of momentum and take our company, and your career, to the next growth stage. We'd love to get to know you better and share how we serve our amazing customers. For more information, please visit www.alertmedia.com.   

Come join us in our mission to save lives and minimize loss through effective communication.  

By applying for the role, you agree that Alert Media will use your Personal Information in connection with the recruitment process and in accordance with our Privacy Policy – https://www.alertmedia.com/legal/privacy-policy/

Do work that matters.  

At AlertMedia, everything we do supports our mission: To save lives and minimize loss by identifying active threats globally and facilitating timely communications when an emergency threatens personal safety and business continuity.    

Our core values drive us in our important mission of keeping people safe & informed:   

• We’re humans not robots  
• Customers always come first  
• We work better together  
• Simplicity is our strength  
• Our reputation is priceless  
• Hard work pays off 

As one of the fastest growing software companies in the nation, we’re focused on finding the best talent and building the best team to continue accelerating our rapid growth to keep up with our demand. 

AlertMedia is looking for an experienced Data Engineer with a strong background in social media web scraping, data ingestion, and large-scale data pipelines. This role is a hands-on opportunity to lead the design, maintenance, optimization, and expansion of pipelines that ingest data from open-source data sources and social media platforms at scale. 

You’ll play a critical role in how AlertMedia discovers, processes, and delivers real-time signals to customers. We’re looking for someone with demonstrated experience in production-grade scraping and data engineering, who is comfortable owning complex systems end to end and improving them over time. 

We want you to shine by showing us real work you’re proud of - systems you’ve built, pipelines you’ve scaled, and hard problems you’ve solved. We don’t do trick questions or whiteboard exercises. 

Who you are:    

You are a pragmatic data engineer who thrives in a collaborative environment and enjoys working on systems that operate at scale in the real world. You have significant experience building and maintaining web scraping and data ingestion pipelines, and you understand the challenges of reliability, data quality, rate limits, schema drift, and adversarial environments. 

You care deeply about: 

• Building resilient, observable, and scalable data systems 
• Writing clean, maintainable code 
• Data correctness and pipeline reliability 
• Collaborating across engineering, product, and intelligence teams 

You are comfortable working primarily in Python, have experience with cloud infrastructure (AWS), and are eager to continuously improve both systems and processes. 

What you get to every day:    

• Lead and own social media web scraping and data ingestion pipelines sourcing data from open-source datasets and social media platforms 
• Design, build, and maintain scalable ETL and data processing pipelines (batch and/or streaming) 
• Optimize existing scraping infrastructure for performance, reliability, and cost 
• Handle challenges such as anti-bot protections, rate limiting, schema changes, and data quality issues 
• Build and maintain ingestion pipelines that feed downstream systems such as Elasticsearch and other data stores 
• Collaborate closely with product, intelligence, and platform teams to ensure data meets customer and business needs 
• Operate in an Agile environment using tools like Git, JIRA, Jenkins, and Slack 
• Contribute ideas and improvements that advance AlertMedia’s technical leadership in data-driven threat and risk intelligence 
• Help shape best practices around monitoring, alerting, testing, and documentation for data pipelines 
• Contribute to AlertMedia’s culture, values, and long-term technical vision 

What you bring to the role: 

• Bachelor’s degree in Computer Science, Engineering, or a related technical field (preferred) 
• 3-4+ years of demonstrated experience in data engineering or backend engineering roles 
• Hands-on experience with social media web scraping in production, including large-scale or high-reliability systems 
• Strong proficiency in Python for data ingestion, scraping, and pipeline development 
• Experience with AWS or other cloud platforms (required)
• Solid understanding of databases and data storage systems (Postgres, Redis, or similar)
• Experience building and operating ETL pipelines, including data validation and transformation 
• Experience with stream processing and/or event-driven architectures (Kafka, Kinesis, SQS, etc.) is a strong plus 
• Experience working with Elasticsearch or similar search/data indexing systems (nice to have)
• Strong organizational skills and ability to manage multiple pipelines and priorities 
• Excellent written and verbal communication skills, with the ability to collaborate cross-functionally 
• Ability and desire to work in a fast-paced, technically challenging environment 
• English proficiency (written and oral) is required 

Why you’ll love working at AlertMedia:

• Competitive Base Salary (Bi-monthly payroll)
• Annual Company Bonus
• 100% Employer-Paid Medical, Dental, and Vision Coverage
• Parental Leave Program 
• Christmas Bonus (Aguinaldo)
• Generous Vacation and Holiday Policy
• Additional Vacation Bonus
• Monthly Work-from-Home Stipend
• All Necessary Equipment Provided: Laptop, monitor and accessories
• Recognition & Rewards: We celebrate wins big and small
• Language Immersion Program with employees spread out across the globe (English, Spanish, etc...depending on your interest)
• Continuous Learning & Growth: From mentorship and tech talks to personalized 1:1 career development sessions, we’re deeply committed to investing in your professional journey
• Award Winning Culture: We're proud to be recognized as a BEST WORKPLACE FOR 10 YEARS IN A ROW
• The Work & People: We’re passionate about the meaningful work we do—and even more grateful for the incredible people we get to do it with!

About AlertMedia:

AlertMedia helps organizations protect their people and businesses through all phases of an emergency. Our award-winning threat intelligence, emergency communication, and travel risk management solutions help companies of all sizes identify, respond to, and recover from critical events faster and more confidently. AlertMedia supports essential communication for thousands of leading businesses—including JetBlue, Coca-Cola Bottling, and Walmart—in more than 150 countries.

We are an equal opportunity employer focused on creating a collaborative and exciting place for all to work. Ensuring a diverse, inclusive, and equitable workplace for all people is key to our success and core to our values.   All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. 

This is an amazing opportunity to be part of our wave of momentum and take our company, and your career, to the next growth stage. We'd love to get to know you better and share how we serve our amazing customers. For more information, please visit www.alertmedia.com.   

Come join us in our mission to save lives and minimize loss through effective communication.  

Please note: AlertMedia does not sponsor applicants for work visas.

By applying for the role, you agree that Alert Media will use your Personal Information in connection with the recruitment process and in accordance with our Privacy Policy – https://www.alertmedia.com/legal/privacy-policy/

Do work that matters.  

At AlertMedia, everything we do supports our mission: To save lives and minimize loss by identifying active threats globally and facilitating timely communications when an emergency threatens personal safety and business continuity.    

Our core values drive us in our important mission of keeping people safe and informed:  

• We’re humans not robots 
• Customers always come first 
• We work better together 
• Simplicity is our strength 
• Our reputation is priceless 
• Hard work pays off 

As one of the fastest growing SaaS start-up companies in the nation, we’re focused on finding the best talent and building the best team to continue accelerating our rapid growth to keep up with our demand. 

AlertMedia is seeking a Security Engineer to assist our security and compliance team working through technical aspects of security, supporting compliance efforts, and engaging with customers for security reviews. Every day you will employ your ability to move smoothly between cross-functional teams, inspiring, learning, and leading. Best of all, you’ll be part of AlertMedia’s amazing culture and an important contributor to AlertMedia’s rapid growth.  

Who you are:  

You have a passion for being an integral piece of a security team by providing technical expertise and a deep understanding of not only the AlertMedia platform, but also general security constructs and how each fit with specific customer requirements. You enjoy working across boundaries with engineering, IT, compliance, legal, and customers to solve problems and increase awareness of security and compliance. You thrive in a fast-paced environment and prefer a “one team one goal” mentality.  

What you get to do every day:  

• Partner with engineering to drive technical implementation of controls throughout the product and infrastructure 
• Design, implement, and continuously improve security controls across AWS infrastructure and application architecture 
• Enhance and tune monitoring and detection capabilities in support of customer security and incident response capabilities 
• Become a SME for the entire AlertMedia platform and support sales and legal in elevating customer experiences 
• Lead technical portions of enterprise customer security reviews and architecture discussions 
• Effectively communicate technical concepts and serve as the point of contact for engineering and customer facing teams  
• Communicate cross-functionally with engineering, sales, I/T, and legal teams to maintain security and compliance posture as well as outline opportunities for advancement of control in the platform, infrastructure, and for customers   

 What you bring to the role:   

• 3+ years of Security, Compliance, and Security Engineering experience 
• Experience supporting SOC 2 and/or ISO audits 
• Hands-on experience securing AWS environments (IAM, VPC, KMS, WAF, Security Hub, GuardDuty, Macie) 
• Familiarity with Identity and Access Management, Encryption Standards, Cloud Infrastructure and tooling 
• Experience integrating security into CI/CD pipelines and development workflows 
• Experience supporting customer security reviews 
• Excellent project management skills with the ability to prioritize   
• Highly organized and ability to succeed in an ever-changing environment 
• Self-starter and team player, willing to jump in as needed 
• Excellent analytical skills and attention to detail  
• Excellent communication, collaboration, and prioritization skills, with a commitment to providing outstanding support 
• This is a remote, U.S.-based position. Please note that we currently do not hire candidates residing in the following states: Alaska, California, Hawaii, Louisiana, Mississippi, Montana, New Hampshire, North Dakota, Oregon, Pennsylvania, Rhode Island, Vermont, Washington, West Virginia, and Wyoming
• AlertMedia does not sponsor employment visas. Candidates must have existing authorization to work in the U.S. without the need for sponsorship now or in the future.

Why you’ll love working at AlertMedia:  

At AlertMedia, you won’t just build your career — you’ll be part of something meaningful, surrounded by people who genuinely care about the work and each other.

• Competitive base salary + Company-wide bonus program 
• Generous and flexible time off and parental leave policies 
• Health benefits - Medical, Dental, Vision and Life Insurance are 100% paid for employees! 
• 401K with generous company match 
• Amazing rewards and incentives – we love celebrating each other! 
• Commitment to community service with opportunities to give back  
• A Best Places to Work company 10 years in a row and numerous other awards 
• Access to new downtown office with 360 views of Austin, high-tech building gym and nearby running trails 
• Ongoing career development opportunities through our Learning & Development team  
• You'll do meaningful work—while growing your career in a fast-moving, global company with an award-winning culture

About AlertMedia:  

AlertMedia, backed by Vista Equity Partners, helps organizations protect their people and businesses through all phases of an emergency. Our award-winning threat intelligence, emergency communication, and travel risk management solutions help companies of all sizes identify, respond to, and recover from critical events faster and more confidently. AlertMedia supports essential communication for thousands of leading businesses—including JetBlue, Coca-Cola Bottling, and Walmart—in more than 150 countries.  

We are an equal opportunity employer focused on creating a collaborative and exciting place for all to work. Ensuring a diverse, inclusive, and equitable workplace for all people is key to our success and core to our values. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.    

This is an amazing opportunity to be part of our wave of momentum and take our company, and your career, to the next growth stage. We'd love to get to know you better and share how we serve our amazing customers. For more information, please visit www.alertmedia.com    

By applying for the role, you agree that Alert Media will use your Personal Information in connection with the recruitment process and in accordance with our Privacy Policy – https://www.alertmedia.com/legal/privacy-policy/   

Do work that matters. 

At AlertMedia, everything we do supports our mission: To save lives and minimize loss by identifying active threats globally and facilitating timely communications when an emergency threatens personal safety and business continuity.   

Our core values drive us in our important mission of keeping people safe & informed:

• We’re humans not robots
• Customers always come first
• We work better together
• Simplicity is our strength
• Our reputation is priceless
• Hard work pays off  

AlertMedia is seeking a Director, Solutions Engineering to partner closely with our sales organization and play a critical role in helping prospective customers to understand the value of our platform. This is a hands-on, player/coach role — ideal for a seasoned Solutions Engineering leader who enjoys being deeply involved in the sales process while also building, mentoring, and scaling a high-performing Solutions Engineering team over time. 

Who you are: 

You are an experienced Solutions Engineering leader who thrives at the intersection of sales strategy, technical depth, and people leadership. You’re comfortable rolling up your sleeves to lead high-stakes demos and solve complex technical challenges, while also coaching our Solutions Engineers to elevate their impact. 

You bring a strong “one team, one goal” mindset, enjoy working cross-functionally, and know how to translate technical capabilities into meaningful business outcomes for customers and prospects alike. 

What you get to do every day: 

• Balance team development and hands-on technical contribution, spending your time mentoring and leading Solutions Engineers and directly supporting strategic deals 
• Lead by example, setting the bar for technical excellence, consultative selling, and customer advocacy 
• Team Leadership & Mentorship: Lead and develop a team of Solutions Engineers through regular 1:1s, career development planning, performance feedback, and coaching on both technical and sales skills 
• Enablement & Certification: Define and execute a regional technical strategy, ensuring the team is enabled, certified, and equipped to lead value-based technical conversations across the AlertMedia platform 
• Pipeline Health & Sales Partnership: Partner with Sales leadership in forecast and pipeline reviews to ensure technical readiness and alignment for active and upcoming deals 
• Operational Excellence: Standardize and continuously improve Solutions Engineering best practices, demo flows, discovery approaches, and proof-of-concept (PoC) frameworks 
• Cross-Functional Collaboration: Work closely with Product, Engineering, Marketing, and Customer Success to surface insights from the field and influence platform evolution 
• Strategic Deal Leadership: Lead technical discovery, solution design, and demonstrations for high-value or complex accounts, serving as the technical voice and trusted advisor throughout the sales cycle 
• Solution Prototyping & Problem Solving: Develop prototypes, technical spikes, or custom integrations to unblock complex deals or inform future product direction 
• Executive-Level Engagement: Facilitate technical discussions with CIOs, CTOs, and senior stakeholders, translating platform capabilities into clear business value and outcomes 
• Customer Advocacy: Serve as a strong bridge between customers, Sales, and Product, advocating for customer needs and influencing the product roadmap based on real-world use cases 

What you bring to the role: 

• 8–10+ years of experience in Solutions Engineering, Pre-Sales Engineering, or Solutions Architecture in a SaaS organization  
• 2–3+ years in a people leadership role 
• Proven success in high-growth SaaS environments, with experience supporting API-driven integrations and cloud infrastructure 
• Strong understanding of sales methodologies such as MEDDICC, and experience partnering closely with Account Executives 
• A true player-coach mindset — able to move seamlessly from high-level strategy and coaching to hands-on troubleshooting and technical execution 
• Passion for delivering an exceptional customer experience through thoughtful, consultative problem-solving 
• Excellent prioritization, project management, and organizational skills in fast-paced, evolving environments 
• Exceptional ability to communicate complex technical concepts clearly to both technical and non-technical audiences 
• Strong coaching mentality and ability to help elevate others in their career development   
• Exceptional interpersonal skills; clear and concise written and oral communication skills    
• Skilled at building rapport and setting expectations with stakeholders, including those at the executive level    
• Comfortable with ambiguity; ideal candidates have experience adapting in rapidly changing environments and contributing to an evolving sales process 
• This is a full-time, hybrid position based in Austin, Texas. Must live in Austin or the surrounding areas  
• This position is not eligible for visa sponsorship. Candidates must have existing authorization to work in the U.S. without the need for sponsorship now or in the future

Why you’ll love working at AlertMedia:  

At AlertMedia, you won’t just build your career — you’ll be part of something meaningful, surrounded by people who genuinely care about the work and each other.

• Competitive base salary + Company-wide bonus program 
• Generous and flexible time off and parental leave policies 
• Health benefits - Medical, Dental, Vision and Life Insurance are 100% paid for employees! 
• 401K with generous company match 
• Amazing rewards and incentives – we love celebrating each other! 
• Commitment to community service with opportunities to give back  
• A Best Places to Work company 10 years in a row and numerous other awards 
• Access to new downtown office with 360 views of Austin, high-tech building gym and nearby running trails 
• Ongoing career development opportunities through our Learning & Development team  
• You'll do meaningful work—while growing your career in a fast-moving, global company with an award-winning culture

About AlertMedia:  

AlertMedia, backed by Vista Equity Partners, helps organizations protect their people and businesses through all phases of an emergency. Our award-winning threat intelligence, emergency communication, and travel risk management solutions help companies of all sizes identify, respond to, and recover from critical events faster and more confidently. AlertMedia supports essential communication for thousands of leading businesses—including JetBlue, Coca-Cola Bottling, and Walmart—in more than 150 countries.  

We are an equal opportunity employer focused on creating a collaborative and exciting place for all to work. Ensuring a diverse, inclusive, and equitable workplace for all people is key to our success and core to our values. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.    

This is an amazing opportunity to be part of our wave of momentum and take our company, and your career, to the next growth stage. We'd love to get to know you better and share how we serve our amazing customers. For more information, please visit www.alertmedia.com    

By applying for the role, you agree that Alert Media will use your Personal Information in connection with the recruitment process and in accordance with our Privacy Policy – https://www.alertmedia.com/legal/privacy-policy/   

Do work that matters. 

At AlertMedia, everything we do supports our mission: To save lives and minimize loss by identifying active threats globally and facilitating timely communications when an emergency threatens personal safety and business continuity.  

Our core values drive us in our important mission of keeping people safe:  

• We’re humans not robots 
• Customers always come first 
• We work better together 
• Simplicity is our strength 
• Our reputation is priceless 
• Hard work pays off 

AlertMedia is looking for a Sales Operations Manager to create scalable, technology-driven processes that ensure best practices across opportunity management, pipeline visibility, and data quality. You’ll also conduct data analyses that will be used to inform strategic decisions across the entire Go-To-Market team and other parts of the business.  
  
As one of the fastest growing software companies in the nation, we’re focused on finding the best talent and building the best team to continue accelerating our rapid growth to keep up with our demand!  
  
Who you are:  
  
You are an experienced sales operations professional who has the appropriate background to quickly start tackling challenges.  You are a self-starter who thrives in a fast-paced environment. You are passionate about optimizing sales processes and data management and have a roll-up-your-sleeves approach with a willingness to support the team and business. You love to learn and bring a data-driven approach to iterative improvement.    
  
What you get to do every day: 

• Act as a strategic partner to leadership by translating data into clear, actionable insights and recommendations 
• Lead initiatives to streamline and standardize sales processes, ensuring scalability as the business grows 
• Oversee key activities such as sales forecasting, territory design, and budgeting 
• Design and deploy automations and intelligent workflows to eliminate manual work and improve rep productivity 
• Create real-time, self-serve reporting and dashboards for all levels of the business, reducing dependency on manual analysis 
• Proactively identify pipeline risks, data gaps, and performance trends using automated alerts and anomaly detection 
• Reactively troubleshoot issues faced by the sales teams and proactively propose enhancements to avoid those issues 
• Improve data quality and enrichment strategies through automation and third-party intelligence sources 
• Evaluate new technologies to improve sales performance 
• Foster cross-functional collaboration to create the best possible experience for the sales teams 
• Collaborate closely with other members of the revenue operations team to ensure optimal processes & practices throughout the opportunity lifecycle.  

What you bring to the role:  

• 3+ years of experience in Revenue Operations, Sales Operations, or GTM Systems 
• Proficiency in Salesforce and other sales systems (Outreach, Zoominfo, Qualified, Gong, UserGems, and more)   
• Advanced Excel skills (formulas, lookups, pivots, graphs)  
• Strong analytical mindset with the ability to translate complex data into clear insights  
• Experience improving data quality, governance, and enrichment processes 
• Experience designing and implementing automations, workflows, and system integrations  
• Roll-up-your-sleeves approach with a willingness to take on "non-role-specific" sales duties as needed to support the team and business   
• Strong cross-functional collaboration and stakeholder management skills  
• Strongly prefer a candidate who has experience in several of the following areas: 
  • Business segment support 
  • CPQ implementation and maintenance 
  • Forecasting  
  • Geographic territory mapping 
  • Executive-facing sales reporting and data analytics  
  • CRM improvements and QA testing 
  • Commission plan design 
  • Building rapport with sales leadership 
  • Cross-functional project management 
  • Acquisition integration 
  • Rapid growth businesses 
• This is a full-time, hybrid position based in Austin, Texas. Must live in Austin or the surrounding areas.  
• This position is not eligible for visa sponsorship   

Why you’ll love working at AlertMedia:  

At AlertMedia, you won’t just build your career — you’ll be part of something meaningful, surrounded by people who genuinely care about the work and each other.

• Competitive base salary + Company-wide bonus program 
• Generous and flexible time off and parental leave policies 
• Health benefits - Medical, Dental, Vision and Life Insurance are 100% paid for employees! 
• 401K with generous company match 
• Amazing rewards and incentives – we love celebrating each other! 
• Commitment to community service with opportunities to give back  
• A Best Places to Work company 10 years in a row and numerous other awards 
• Access to new downtown office with 360 views of Austin, high-tech building gym and nearby running trails 
• Ongoing career development opportunities through our Learning & Development team  
• You'll do meaningful work—while growing your career in a fast-moving, global company with an award-winning culture

About AlertMedia:  

AlertMedia, backed by Vista Equity Partners, helps organizations protect their people and businesses through all phases of an emergency. Our award-winning threat intelligence, emergency communication, and travel risk management solutions help companies of all sizes identify, respond to, and recover from critical events faster and more confidently. AlertMedia supports essential communication for thousands of leading businesses—including JetBlue, Coca-Cola Bottling, and Walmart—in more than 150 countries.  

We are an equal opportunity employer focused on creating a collaborative and exciting place for all to work. Ensuring a diverse, inclusive, and equitable workplace for all people is key to our success and core to our values. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.    

This is an amazing opportunity to be part of our wave of momentum and take our company, and your career, to the next growth stage. We'd love to get to know you better and share how we serve our amazing customers. For more information, please visit www.alertmedia.com    

By applying for the role, you agree that Alert Media will use your Personal Information in connection with the recruitment process and in accordance with our Privacy Policy – https://www.alertmedia.com/legal/privacy-policy/   

Do work that matters.  

At AlertMedia, everything we do supports our mission: To save lives and minimize loss by identifying active threats globally and facilitating timely communications when an emergency threatens personal safety and business continuity.  

Our core values drive us in our important mission of keeping people safe & informed:  

• We’re humans, not robots Customers always come first  
• We work better together  
• Simplicity is our strength  
• Our reputation is priceless  
• Hard work pays off  

As one of the fastest-growing software companies in the United States, we’re focused on building the best team to continue accelerating our growth and meeting increasing demand.  

We’re seeking an experienced, driven Product Marketing Manager to own the go-to-market strategy for our product portfolio. This is a high-impact role focused on strengthening revenue motions, refining positioning, and driving measurable growth for established offerings. You will be expected to assess market opportunity, define a clear strategy, align cross-functional teams, and deliver measurable business results. This role carries real ownership and accountability for revenue impact. This is not a passive support function. This is a role for someone who wants to shape direction and be accountable for outcomes.  

Who You Are: 

You are analytical, structured, and outcome oriented, with a forward-thinking mindset around AI and a willingness to continuously learn and apply new AI tools and capabilities. You know how to evaluate a product’s current performance, identify gaps in the revenue motion, and build a focused strategy that drives growth. You are comfortable working across Sales, Product, Demand Generation, Content, and Customer Success to align priorities and translate strategy into execution. You bring both strategic thinking and disciplined follow-through. You influence without authority and earn credibility through clarity and results. You care about measurable impact.

What You Get to Do Every Day: 

• Own the strategy: Evaluate pipeline performance, win/loss trends, market opportunity, and competitive positioning to define a focused go-to-market plan grounded in data.  
• Clarify positioning and messaging: Refine ICP definition, buyer personas, and value propositions to ensure strong differentiation and relevance.  
• Strengthen the revenue motion: Partner closely with Sales leadership to improve outbound and expansion efforts through enablement, messaging, and structured execution plans.  
• Drive demand intentionally: Propose demand strategies rooted in research and performance insights. Collaborate with Content and Demand Generation teams to develop and activate campaigns and assets aligned to revenue goals.  
• Connect the dots: Serve as a cross-functional connector across Product, Sales, Marketing, and Customer Success to ensure alignment, prioritization, and cohesive execution.  
• Deliver measurable outcomes: Track performance, analyze results, and iterate to improve pipeline growth, conversion rates, and overall revenue impact.  

What You Bring to the Role: 

• 5+ years of B2B SaaS product marketing experience  
• Experience in SaaS, B2B technology 
• Demonstrated success building and executing GTM strategies that drive measurable revenue growth  
• Familiarity with tools such as Salesforce, Seismic, and marketing automation platforms  
• Strong analytical skills and comfort working with CRM data, pipeline reporting, and performance metrics 
• Experience leveraging AI tools or applying AI-driven insights to inform marketing strategy and decision-making
• Experience enabling Sales teams with clear messaging and structured motions  
• Proven ability to manage complex, cross-functional initiatives  
• Ability to influence stakeholders and senior leaders without direct authority  
• Strategic mindset paired with disciplined execution  
• Clear, structured communication skills 
• This is a full-time, hybrid position based in Austin, Texas. Must live in Austin or the surrounding areas 
• This position is not eligible for visa sponsorship. Candidates must have existing authorization to work in the U.S. without the need for sponsorship now or in the future

Preferred Qualifications: 

• Experience in Security/emergency management markets  
• Experience in a growth-stage company where you’ve built structure and repeatable processes  

Why you’ll love working at AlertMedia:  

At AlertMedia, you won’t just build your career — you’ll be part of something meaningful, surrounded by people who genuinely care about the work and each other.

• Competitive base salary + Company-wide bonus program 
• Generous and flexible time off and parental leave policies 
• Health benefits - Medical, Dental, Vision and Life Insurance are 100% paid for employees! 
• 401K with generous company match 
• Amazing rewards and incentives – we love celebrating each other! 
• Commitment to community service with opportunities to give back  
• A Best Places to Work company 10 years in a row and numerous other awards 
• Access to new downtown office with 360 views of Austin, high-tech building gym and nearby running trails 
• Ongoing career development opportunities through our Learning & Development team  
• You'll do meaningful work—while growing your career in a fast-moving, global company with an award-winning culture

About AlertMedia:  

AlertMedia, backed by Vista Equity Partners, helps organizations protect their people and businesses through all phases of an emergency. Our award-winning threat intelligence, emergency communication, and travel risk management solutions help companies of all sizes identify, respond to, and recover from critical events faster and more confidently. AlertMedia supports essential communication for thousands of leading businesses—including JetBlue, Coca-Cola Bottling, and Walmart—in more than 150 countries.  

We are an equal opportunity employer focused on creating a collaborative and exciting place for all to work. Ensuring a diverse, inclusive, and equitable workplace for all people is key to our success and core to our values. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.    

This is an amazing opportunity to be part of our wave of momentum and take our company, and your career, to the next growth stage. We'd love to get to know you better and share how we serve our amazing customers. For more information, please visit www.alertmedia.com    

 AlertMedia does not currently sponsor applicants for work visas.    

By applying for the role, you agree that Alert Media will use your Personal Information in connection with the recruitment process and in accordance with our Privacy Policy – https://www.alertmedia.com/legal/privacy-policy/   

At AlertMedia, everything we do supports our mission: To save lives and minimize loss by identifying active threats globally and facilitating timely communications when an emergency threatens personal safety and business continuity.

Our core values drive us in our important mission of keeping people safe & informed:  

• We’re humans not robots
• Customers always come first  
• We work better together
• Simplicity is our strength
• Our reputation is priceless
• Hard work pays off   

As one of the fastest growing software companies in the United States, we’re focused on finding the best talent and building the best team to continue accelerating our rapid growth to keep up with our demand!   

As the Senior Director, Field Marketing & Events, you’ll play a central role in AlertMedia's go-to-market strategy—driving how we engage, convert, and grow across market segments. You’ll lead a global team responsible for high-impact outbound and event initiatives, partner closely with Sales and GTM leaders, and ensure marketing investments translate into opportunities, pipeline, and bookings. This role balances leadership, strategy, and execution in a fast-growing SaaS environment.

What you’ll get to do every day: 

• Provide strategic leadership for outbound marketing and event programs across new business segments, including outbound campaigns, gifting, associations, dinners, trade shows, virtual events, roundtables, and more to drive pipeline creation.
• Oversee GTM strategy & execution in EMEA for full-funnel demand programs—including email, events, webinars, gifting, associations, advocacy, and more to drive market interest.
• Be accountable for opportunity and pipeline metrics across all new business segments, ensuring accurate attribution and consistent reporting to inform strategy, planning, and executive decision-making.
• Cultivate strong cross-functional partnerships with Sales leadership, Sales Development, and Marketing to align around opportunity and pipeline creation targets — acting as a strategic advisor on outbound approach without directly managing SDRs.
• Manage and steward an annual budget, ensuring efficient resource allocation and clear ROI visibility.
• Lead and mentor a global team across segment marketing and event functions, enabling high-impact execution and growth.
• Own the strategy and playbook for leveraging our tech stack to increase efficiency, accelerate outbound workflows, and improve ABM campaign performance.
• Partner closely with sales leadership and SDRs to refine outbound messaging, targeting, and tactics to reach qualified buyers across all new business segments.

What you bring to the role:

• 10+ years of relevant experience in B2B SaaS marketing, with 5+ years focused on outbound programs & events.  
• 5+ years of experience managing and developing high-performing teams.
• Demonstrated success building and scaling outbound & events programs that translate to revenue.
• Excellent cross-functional collaboration skills with a track record of building strong partnerships with Sales and Sales Development.
• Skilled at distilling complex performance data into concise, executive-ready insights and recommendations.
• Strong communication and storytelling skills, both written and verbal.
• Capable copywriter & editor with exceptional attention to detail.
• Hands-on experience evaluating and deploying AI tools and sales technologies (e.g., prospecting automation, intent platforms, ABM tools) to drive efficiency and scale.
• Strategic thinker with the ability to shift priorities quickly based on evolving business needs.
• Familiarity with tools like Salesforce, Outreach, Gong, Sendoso, Wrike, FullCircle, and ABM/intent platforms preferred.
• This is a hybrid position (2-3 days a week) based in our beautiful downtown headquarters in Austin, Texas. 
• This position is not eligible for visa sponsorship. Candidates must have existing authorization to work in the U.S. without the need for sponsorship now or in the future.

Why you’ll love working at AlertMedia:  

At AlertMedia, you won’t just build your career — you’ll be part of something meaningful, surrounded by people who genuinely care about the work and each other.

• Competitive base salary + Company-wide bonus program 
• Generous and flexible time off and parental leave policies 
• Health benefits - Medical, Dental, Vision and Life Insurance are 100% paid for employees! 
• 401K with generous company match 
• Amazing rewards and incentives – we love celebrating each other! 
• Commitment to community service with opportunities to give back  
• A Best Places to Work company 10 years in a row and numerous other awards 
• Access to new downtown office with 360 views of Austin, high-tech building gym and nearby running trails 
• Ongoing career development opportunities through our Learning & Development team  
• You'll do meaningful work—while growing your career in a fast-moving, global company with an award-winning culture

About AlertMedia:  

AlertMedia, backed by Vista Equity Partners, helps organizations protect their people and businesses through all phases of an emergency. Our award-winning threat intelligence, emergency communication, and travel risk management solutions help companies of all sizes identify, respond to, and recover from critical events faster and more confidently. AlertMedia supports essential communication for thousands of leading businesses—including JetBlue, Coca-Cola Bottling, and Walmart—in more than 150 countries.  

We are an equal opportunity employer focused on creating a collaborative and exciting place for all to work. Ensuring a diverse, inclusive, and equitable workplace for all people is key to our success and core to our values. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.    

This is an amazing opportunity to be part of our wave of momentum and take our company, and your career, to the next growth stage. We'd love to get to know you better and share how we serve our amazing customers. For more information, please visit www.alertmedia.com    

By applying for the role, you agree that Alert Media will use your Personal Information in connection with the recruitment process and in accordance with our Privacy Policy – https://www.alertmedia.com/legal/privacy-policy/   

Do work that matters.

At AlertMedia, everything we do supports our mission: To save lives and minimize loss by facilitating timely communications when an emergency threatens personal safety and business continuity. 

Our core values drive us in our important mission of keeping people safe & informed: 

• We’re humans not robots
• Customers always come first
• We work better together
• Simplicity is our strength
• Our reputation is priceless
• Hard work pays off

AlertMedia is seeking a Billing Manager to join the Finance & Accounting team. This role is responsible for owning and scaling billing operations to support rapid company growth, with a focus on execution, process ownership, and operational efficiency. Reporting to the VP, Controller, you will own the end-to-end billing process across subscription and usage-based revenue. You will be accountable for billing accuracy, timeliness, and customer experience, while partnering with billing systems teams to improve automation and scalability.

This is a hands-on operator role. You will lead day-to-day billing execution, manage exceptions, and ensure billing runs reliably as the business scales. Success in this role will be measured by reduced time-to-invoice, improved billing accuracy, measurable improvements in billing efficiency, and the ability to operate efficiently with minimal manual intervention.

Who You Are: 

You are a metrics-driven, operationally focused leader who takes ownership of outcomes and ensures work gets done. You are comfortable managing high-volume processes, making decisions in real time, and balancing accuracy with speed. You do not rely on manual work as the default—you look for ways to simplify and improve processes over time. You communicate effectively across teams and are comfortable partnering with Sales, Customer Success, and Finance to resolve issues and move work forward.

What you get to do every day: 

 Own Billing Operations

• Own the end-to-end billing process across subscription and usage-based revenue
• Ensure timely and accurate invoice generation
• Manage billing queue, prioritization, and execution

Manage Exceptions and Decision-Making

• Review and resolve complex billing scenarios (proration, expansions, terminations)
• Make real-time decisions to ensure billing continues moving forward
• Reduce dependency on manual review by standardizing workflows

Lead Team Execution

• Manage AR team supporting billing and collections
• Ensure work is completed accurately and on time
• Provide guidance, prioritization, and accountability

Partner with Systems

• Partner with systems teams to improve automation and workflows
• Provide feedback on process gaps and inefficiencies
• Support adoption of new tools and processes

Improve Processes

• Identify opportunities to simplify billing workflows
• Reduce manual effort through better process design
• Improve invoice quality and reduce customer inquiries
• Track and report on key billing metrics, including billing efficiency, cycle time, and accuracy

What you bring to the role (requirements): 

• 6+ years of experience in billing, AR, or revenue operations
• Strong understanding of subscription and/or usage-based billing
• Experience managing high-volume billing processes
• Experience managing teams or serving as a team lead, including setting priorities, providing guidance, and driving accountability
• Ability to balance accuracy and speed in execution
• Experience working cross-functionally with Sales and Customer teams
• Strong organizational and decision-making skills
• Ability to operate independently in a fast-paced environment
• This is a full-time, hybrid position based in Austin, Texas. Must live in Austin or the surrounding areas  
• This position is not eligible for visa sponsorship. Candidates must have existing authorization to work in the U.S. without the need for sponsorship now or in the future

Why you’ll love working at AlertMedia:   

At AlertMedia, you won’t just build your career — you’ll be part of something meaningful, surrounded by people who genuinely care about the work and each other. 

• Competitive base salary + Company-wide bonus program  
• Generous and flexible time off and parental leave policies  
• Health benefits - Medical, Dental, Vision and Life Insurance are 100% paid for employees!  
• 401K with generous company match  
• Amazing rewards and incentives – we love celebrating each other!  
• Commitment to community service with opportunities to give back   
• A Best Places to Work company 10 years in a row and numerous other awards  
• Access to new downtown office with 360 views of Austin, high-tech building gym and nearby running trails  
• Ongoing career development opportunities through our Learning & Development team   
• You'll do meaningful work—while growing your career in a fast-moving, global company with an award-winning culture 

About AlertMedia:   

AlertMedia, backed by Vista Equity Partners, helps organizations protect their people and businesses through all phases of an emergency. Our award-winning threat intelligence, emergency communication, and travel risk management solutions help companies of all sizes identify, respond to, and recover from critical events faster and more confidently. AlertMedia supports essential communication for thousands of leading businesses—including JetBlue, Coca-Cola Bottling, and Walmart—in more than 150 countries.   

We are an equal opportunity employer focused on creating a collaborative and exciting place for all to work. Ensuring a diverse, inclusive, and equitable workplace for all people is key to our success and core to our values. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.     

This is an amazing opportunity to be part of our wave of momentum and take our company, and your career, to the next growth stage. We'd love to get to know you better and share how we serve our amazing customers. For more information, please visit www.alertmedia.com     

By applying for the role, you agree that Alert Media will use your Personal Information in connection with the recruitment process and in accordance with our Privacy Policy – https://www.alertmedia.com/legal/privacy-policy/