About Us

As a Senior Manager, Product Management you will be a strategic leader on the product management team. You will be leading our AI & Industry Solutions group, overseeing the vision, product portfolio backlog, and the career growth of a talented team of product managers. This role combines senior product management leadership with the pivotal responsibilities of a Group Product Lead, offering a unique opportunity to shape both product strategy and team excellence. 

You'll form strong relationships with counterparts within the Engineering department as well as stakeholders in other departments. You will oversee the creation of an impactful vision and ensure alignment between the product managers you supervise and the roadmaps of the feature teams that rely on the services and frameworks provided by your organization. You will be accountable for the product strategy and feature backlog, the effectiveness and adherence to standard processes of the product management staff that reports to you, and above all else, the business impact of the features your group delivers. This is a strategic role that requires a deep understanding the business process automation market, Appian's competitive positioning, and the AI market

Key Responsibilities:

• Portfolio Management: Overall accountability for the product strategy and roadmap for the group, which includes solutions for Insurance, Board markets, and help drive our AI adoption.
• Define the Group's Vision: Create a clear, customer-centric vision and "north star" for the group, ensuring it aligns with Appian product architecture and strategic goals.
• Team Leadership & Management: Led the group with peers from Engineering and Quality, ensuring cohesion and alignment, modeling Appian values, and establishing a culture of learning and growth. Manage a team of product managers, mentoring them in product management practices and contributing to their professional and personal development. 
• Strategic Planning: Drive the strategic direction of the product portfolio, partnering with your product management team and engineering leaders to prioritize investments and create and execute quarterly and annual plans that ensure the delivery of high-value, impactful software.
• Customer & Stakeholder Collaboration: Work closely with customers, engineering teams, and key business stakeholders on the definition, refinement, and business value of features.
• Product Development Lifecycle: Oversee the entire product lifecycle from ideation to release, guiding product managers in the development of backlogs, writing feature of specifications, and tracking of feature adoption.
• Market Analysis: Keep pace with evolving market needs and standards. Conduct market analysis to understand the competitive landscape and identify opportunities for investment.

To be successful in this role, you need to:

• Have a deep understanding of the business process automation market. 
• Be genuinely interested in how technology can solve real-world business problems;
• Be passionate about understanding user needs and ensuring the product meets them;
• Coordinate quarterly and annual planning for multiple teams;
• Have a genuine desire to guide and empower others;
• Define how features will work through close collaboration with engineers in design sessions, mockups, UX review, and usability testing;
• Enjoy thinking big picture while also engaging in the details of execution;
• Be skilled in fostering alignment and team work, embracing candid communication and constructive dissent;
• Be ambitious and motivated to deliver impactful results; 
• Have a natural curiosity and interest in continuous learning, particularly in the area of evolving technologies and their use within large enterprises.

Basic Qualifications:

• 8+ years as a Product Manager, and at least 3 years of experience as a manager
• Bachelor's degree in Computer Science or a related technical field.
• Strong technical foundation and the ability to engage deeply with engineering and design teams.

Tools and Resources:

• Training and Development: During onboarding, we focus on equipping new hires with the skills and knowledge for success through department-specific training. Continuous learning is a central focus at Appian, with dedicated mentorship and the new hire program being widely utilized resources for new hires.
• Growth Opportunities: Appian provides a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training through Appian University, skills- based training, and tuition reimbursement for those aiming to advance their education. This commitment ensures that employees have access to a holistic range of development opportunities.

Community: We’ll immerse you into our community rooted in respect starting on day one. Appian fosters inclusivity through our 8 employee-led affinity groups . These groups help employees build stronger internal and external networks by planning social, educational, and outreach activities to connect with Appianites and larger initiatives throughout the company.

This role is based at our ​headquarters in ​McLean, Virginia. Appian was built on a culture of in-person collaboration, which we believe is a key driver of our mission to be the best. Employees hired for this position are expected to be in the office 5 days a week to foster that culture and ensure we continue to thrive through shared ideas and teamwork. We believe being in the office provides more opportunities to come together and celebrate working with the exceptional people across Appian.

#LI-MB1

We’re seeking an experienced Technical Recruiter to join Appian’s Talent Acquisition team. We’re growing quickly and need a recruiter who can help scale the organization by attracting top talent for our technical teams. This role involves owning the full candidate lifecycle while acting as a strategic partner to hiring leaders, ensuring the right people are placed into the right roles.

This position is ideal for a recruiter who thrives in a fast-paced, high-growth environment and leverages data, AI tools, and innovative sourcing strategies to identify and engage elite candidates. Responsibilities include building Appian’s employer brand, optimizing interview and hiring processes, and contributing to long-term talent strategies that support the company’s growth and competitive positioning.

This role is based at our ​headquarters in ​McLean, Virginia. Appian was built on a culture of in-person collaboration, which we believe is a key driver of our mission to be the best. Employees hired for this position are expected to be in the office 5 days a week to foster that culture and ensure we continue to thrive through shared ideas and teamwork. We believe being in the office provides more opportunities to come together and celebrate working with the exceptional people across Appian.

In this role, you will:

• Own the full candidate lifecycle, including sourcing, interviewing, negotiating, and closing top talent.

• Develop and execute targeted sourcing strategies across multiple platforms to attract high-caliber candidates.

• Gain a deep understanding of Appian’s business strategy, product offerings, and competitive positioning to inform talent decisions.

• Serve as a strategic partner and advisor to hiring leaders across departments.

• Continuously improve and scale interview processes and best practices.

• A commitment to holding oneself and others accountable for achieving results.
   

Basic Qualifications:

• 7+ years of proven success as a Technical Recruiter, with experience supporting Customer Success, Engineering or other technical-focused roles.

• Bachelor’s Degree. 

• Demonstrated ability to act as a trusted Talent Advisor, influencing and executing hiring strategies with senior leadership.

• Strong capacity to strategize, prioritize, and manage multiple requisitions across departments.

• Thoughtful and self-aware in all internal and external interactions.

• Data-driven, using market insights to guide hiring decisions.

• High sense of urgency and tenacity; thrives in a fast-paced, high-growth environment.
   

Preferred Qualifications:

• Strong experience using AI and automation tools in sourcing, candidate engagement, and recruiting analytics.

• Professional services experience supporting high-volume, high-demand hiring.

• Experience mentoring and developing other recruiters.

#LI-MB1

About the Role:

This critical leadership role is responsible for the design, development, implementation, and administration of Planet's global Total Rewards strategy, encompassing all compensation and benefits programs. As the head of the function, you will ensure our rewards philosophy is competitive, equitable, compliant, and aligned with the company's business strategy, mission, and values, supporting talent attraction and retention globally across our SaaS and Hardware divisions. This role reports to the Chief People Officer and serves as a key partner to the Executive team, Finance, Legal and the Compensation Committee of the Board of Directors, ensuring responsible and compliant management of executive and equity compensation in a publicly traded environment.

This is a full-time, hybrid role which will require you to work from our San Francisco or Arlington, Virginia office 3 days per week.

Impact You'll Own:

• Lead the development and execution of the global Total Rewards strategy, policies, and programs, including base pay, variable compensation, sales commission plans, long-term incentive/equity programs, and global benefits (health, welfare, and retirement).
• Oversee the preparation of all materials and presentations for the Compensation Committee of the Board of Directors, including executive compensation proposals, pay-for-performance analysis, and all required public disclosures (e.g., Proxy statement).
• Ensure all compensation and benefits programs comply with global regulatory requirements (e.g., FLSA, GDPR, pay equity laws) and are administered efficiently and accurately.
• Partner with Finance and Legal teams on budgeting, financial planning, and the legal aspects of plan design and implementation, especially concerning a publicly traded company's financial and governance requirements.
• Manage and mentor the Total Rewards team, establishing high performance standards and developing expertise in compensation and benefits administration.
• Drive market competitiveness by conducting comprehensive benchmarking and salary surveys to attract and retain top talent across various global markets and technical disciplines, including engineering for SaaS and Hardware.

What You Bring:

• 10+ years of progressive experience in Total Rewards leadership roles.
• 8+ years managing global compensation and benefits programs.
• Experience designing and managing executive and equity compensation programs for a publicly traded company.
• Deep expertise in global benefits, including best practices for health, welfare, and retirement programs across major regions (e.g., North America, EMEA, APAC).
• Ability to partner effectively with senior executives, Compensation Committees, and external consultants (e.g., legal counsel, compensation advisors).
• Knowledge of compensation principles, including job evaluation, market pricing, and incentive plan design in the technology sector (SaaS and/or Hardware preferred).
• Ability to conduct comprehensive analysis, model financial impact, and communicate complex Total Rewards information to diverse audiences.

What Makes You Stand Out: 

• Experience leading global Total Rewards in both a software and hardware company
• Proven results enhancing employee experience and driving business outcomes through the design, implementation, communication, education and optimization of global Total Rewards investments and program enhancements. 
• Certification as a Certified Compensation Professional (CCP) or similar relevant professional designation.

Application Deadline:

May 19, 2026 at 11:59p PT

Benefits While Working at Planet:

These offerings are dependent on employment type and geographical location, based upon applicable law or company policy.

• Comprehensive Medical, Dental, and Vision plans
• Health Savings Account (HSA) with a company contribution
• Generous Paid Time Off in addition to holidays and company-wide days off 
• 16 Weeks of Paid Parental Leave
• Wellness Program and Employee Assistance Program (EAP)
• Home Office Reimbursement
• Monthly Phone and Internet Reimbursement
• Tuition Reimbursement and access to LinkedIn Learning
• Equity
• Commuter Benefits (if local to an office)
• Volunteering Paid Time Off

Compensation:

The US base salary range for this full-time position at the commencement of employment is listed below.  Additionally, this role might be eligible for discretionary short-term and long-term incentives (bonus and equity). The final salary range is determined by job related experience, skills and location.  The range displays our typical hiring range for new hire salaries in US locations only.  Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

What Impact You'll Have:

We are looking for a Senior Data Scientist with experience processing, analyzing, and visualizing large structured and unstructured datasets who will use their technical expertise, mission knowledge, and customer-centric focus to create and deliver advanced analytic solutions, automation, machine learning models, and compelling data-driven visual products. This is a mission-driven opportunity to support our government customer, with downstream impact to mission partners across the Intelligence Community (IC) and the Department of War (DOW).

The Senior Data Scientist will work closely with customer stakeholders, team leads, analysts, and visualization experts to understand complex challenges and develop innovative solutions that blend operational mission support with business analytics. This role will uncover key insights, identify trends, and transform complex data into actionable discoveries that inform mission execution and strategic decision-making.

As a technical leader and Subject Matter Expert (SME), this individual will help architect and deliver advanced analytics, AI/ML capabilities, automated workflows, and custom visualizations. The role will also support modernization and division-wide rebranding efforts by creating impactful products and capabilities that enhance both mission effectiveness and business performance.

What You'll Be Owning:

• Leverage customer-specific Esri ArcGIS Enterprise portals (similar to Safehouse and ICGIS) to analyze and derive insights from the customer’s databases, identify opportunities for increased efficiency, and develop visualizations and automation solutions that enhance both mission operations and business analytics.
• Design and build highly customized visualizations, dashboards, and interactive applications using Python libraries such as Pandas, NumPy, Matplotlib, Plotly, Dash, and Bokeh.
• Create bespoke visualization products that provide critical operational insights and support both business analytics and mission decision-making.
• Develop automation solutions that streamline workflows, reduce manual effort, and improve the delivery of analytic and business intelligence products.
• Develop advanced analytics, artificial intelligence and machine learning (AI/ML) models, and predictive solutions to identify patterns, relationships, and trends within diverse datasets.
• Capture and communicate key insights through business analytics, identifying trends, performance indicators, and actionable discoveries that support strategic decision-making.
• Work hand in hand with team leads, analysts, and visualization experts to support division-wide rebranding efforts and enhance the presentation and delivery of mission products.
• Work with large structured and unstructured datasets in analytical and modeling environments to solve complex operational and intelligence challenges.
• Lead and participate in the design of innovative solutions and refinement of existing analytic processes and workflows.
• Translate customer requirements and mission challenges into actionable technical solutions, timelines, and resource plans.
• Develop and maintain automated data processing pipelines and repeatable analytic workflows.
• Conduct peer reviews to improve the quality of methodologies, procedures, and technical solutions.
• Mentor team members and help build high-performing technical teams.
• Present technical findings and recommendations to both technical and non-technical stakeholders.

What You Must Have:

• Active TS/SCI clearance with the ability to obtain and maintain a CI Polygraph.
• Strong working knowledge and hands-on experience with Esri solutions such as Esri ArcGIS Pro, ArcGIS Online, and secure enterprise Esri portals such as Safehouse and ICGIS.
• Expert-level proficiency in Python and its data science and visualization ecosystem, including Pandas, NumPy, SciPy, Matplotlib, Plotly, Dash, Bokeh, and related libraries.
• Demonstrated experience creating highly customized visualizations and analytic applications to meet unique operational and business requirements.
• Demonstrated experience automating analytic and business processes using Python and related technologies.
• Experience applying artificial intelligence and machine learning (AI/ML) techniques to structured and unstructured datasets.
• 10+ years of relevant experience in data science, advanced analytics, machine learning, data visualization, and business analytics. A combination of experience, professional certifications, and technical training may be considered in lieu of some years of experience.
• Experience supporting Intelligence Community operations.
• Demonstrated experience in data mining and developing, maintaining, and manipulating databases.
• Experience identifying and implementing system enhancements, new capabilities, concept demonstrators, and modernization initiatives.
• Knowledge of advanced analytic methodologies and experience implementing them to support mission and business objectives.
• Strong written and verbal communication skills with the ability to explain complex technical concepts in a clear and understandable manner.

What Would Be Nice to Have:

• Master’s degree in Data Science, Computer Science, Artificial Intelligence, Statistics, Business Analytics, Geographic Information Systems, or a related technical discipline.
• Experience supporting National Geospatial-Intelligence Agency (NGA) or other GEOINT-focused organizations.
• Advanced data visualization experience involving network analytics, graph analytics, matrix analytics, and common operational picture development.
• Experience writing and optimizing SQL to query, transform, and analyze large datasets.
• Experience with deep learning frameworks such as TensorFlow, PyTorch, or Keras.
• Familiarity with cloud computing, containerization, and DevSecOps practices.

Quality Engineer - Alarm.com for Business

Alarm.com for Business is looking for a Quality Engineer to support our offerings by validating hardware, back-end, and software related to the Property Management system. This position collaborates with product development teams to ensure our products meet industry-governed quality standards. The role will have the responsibility to deliver solutions from conceptualization to launch and post-launch performance. 

The ideal candidate will have a college degree, a preferred 1-2 years of relevant experience, advanced computer/technology skills, will be able to communicate clearly to all levels of leadership, and will contribute towards product/system improvements to resolve in-field product issues and improve overall product quality. You should be comfortable with rapidly changing priorities, able to contribute to our product roadmap success, and deliver great solutions at scale. If you enjoy challenges, this cross-functional role is an enormous opportunity for you to grow and make a huge impact. 

RESPONSIBILITIES:

• QE needs to be entrepreneurial, wear multiple hats, work in a highly collaborative environment, and own the testing process end-to-end
• Work alongside the product development team carefully balancing risk and delivery
• Self-motivated with strong technical and communication skills, and a deep interest in product quality
• Ability to develop test plans, document appropriate defects, and provide relevant data for test reporting
• Ability to triage problems, prioritize accordingly, and propose a resolution
• Ability to work independently, raise issues and take corrective action
• Setting up and maintaining test environments for success 
• Applying test methodology, engineering, and product knowledge in certification of products and weekly deployments
• Coordinate test efforts across multiple teams
• Remain an advocate for the customer / end-user, ensure product performance and usability
• Other duties as assigned 

REQUIREMENTS:

• Bachelor's degree in Mechanical Engineering, Electrical Engineering, Industrial Engineering or relevant discipline 
• Attention to detail and ability to provide clear, informative test steps
• Ability to work independently, raise issues and take corrective action
• Excellent problem solving, troubleshooting, time management, and analysis skills
• Self-motivated with strong technical and communication skills, and a deep interest in product quality
• Team-focused, with a proven track record of thriving in a collaborative environment
• ‘Whatever it takes attitude to help the team succeed
• Humble, ‘Willing to Learn’ mindset         

PREFERRED QUALIFICATIONS:

• 1-2 years of QA experience in a fast-paced, agile environment
• Quality Assurance Certifications (CQA/CQE) 
• Experience with hardware testing 
• Strong knowledge of IoT / Home automation space
• Proficient in estimating testing schedules and optimizing test plans

Please note that sponsorship of new applicants for employment authorization, or any other immigration-related support, is not available for this position at this time.

WHY WORK FOR ALARM.COM?

• Collaborate with outstanding people: We hire only the best. Our standards are high and our employees enjoy working alongside other high achievers.
• Make an immediate impact: New employees can expect to be given real responsibility for bringing new technologies to the marketplace. You are empowered to perform as soon as you join the Alarm.com team!
• Gain well rounded experience: Alarm.com offers a diverse and dynamic environment where you will get the chance to work directly with executives and develop expertise across multiple areas of the business.
• Focus on fun: Alarm.com places high value on our team culture. We even have a committee dedicated to hosting a stand-out holiday party, happy hours, and other fun corporate events.
• Alarm.com values working together and collaborating in person.  Our employees work from the office 4 days a week.

COMPANY INFO

Alarm.com is the leading cloud-based platform for smart security and the Internet of Things. More than 7.6 million home and business owners depend on our solutions every day to make their properties safer, smarter, and more efficient. And every day, we’re innovating new technologies in rapidly evolving spaces including AI, video analytics, facial recognition, machine learning, energy analytics, and more.  We’re seeking those who are passionate about creating change through technology and who want to make a lasting impact on the world around them. 

For more information, please visit www.alarm.com.

COMPANY BENEFITS

Alarm.com offers competitive pay and benefits inclusive of subsidized medical plan options, an HSA with generous company contribution, a 401(k) with employer match, and paid holidays, wellness time, and vacation increasing with tenure. Paid maternity and bonding leave, company-paid disability and life insurance, FSAs, well-being resources and activities, and a casual dress work environment are also part of our outstanding total rewards package!

Alarm.com is an Equal Opportunity Employer

In connection with your application, we collect information that identifies, reasonably relates to or describes you (“Personal Information”). The categories of Personal Information that we may collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies. By submitting your application, you acknowledge that we may retain some of the personal data that you provide in your application for our internal operations such as managing our recruitment system and ensuring that we comply with labor laws and regulations even after we have made our employment decision.

Notice To Third Party Agencies:
Alarm.com understands the value of professional recruiting services.  However, we are not accepting resumes from recruiters or employment agencies for this position. In the event we receive a resume or candidate referral for this position from a third-party recruiter or agency without a previously signed agreement, we reserve the right to pursue and hire those candidate(s) without any financial obligation to you. If you are interested in working with Alarm.com, please email your company information and standard agreement to RecruitingPartnerships@Alarm.com.

#LI-KM1

JR105479

Required:

• 3+ in Windows desktop application development using Windows App SDK, WinUI (or similar), C#, XAML — and ideally additional experience with native Windows code (C++, Win32/WinRT/COM).
• Deep understanding of Windows application architecture, including interop between managed code (.NET) and native code.
• Proven track record of designing, building, and shipping production-quality desktop applications, with an emphasis on reliability, performance, scalability, and maintainability.
• Strong experience with accessibility APIs on Windows (e.g. Microsoft UI Automation or similar), and a dedication to building accessible and inclusive software.
• Excellent software engineering fundamentals: OOP, design patterns, data structures, algorithms, memory management, multi-threading or asynchronous programming (where relevant).
• Experience leading technical design, mentoring other engineers, conducting code reviews, and making architecture-level decisions.
• Strong communication skills; ability to articulate tradeoffs, collaborate with cross-functional teams, and drive consensus.
• A user-centric mindset: focus on building polished, intuitive, and accessible experiences for end users.

Preferred / Bonus:

• Experience with writing automated tests for UI — unit tests, integration tests, UI automation tests; familiarity with relevant testing frameworks.
• Experience with performance optimization for desktop apps (memory usage, startup time, rendering performance, high-DPI support, responsiveness under load).
• Experience with localization/globalization, right-to-left UI support, internationalization, accessibility for multiple regions.
• Familiarity with telemetry, analytics, crash reporting, logging, and error monitoring in desktop applications.
• Previous experience in shaping CI/CD workflows, release pipelines, and deployment strategies for desktop applications.
• Demonstrated ability to take ownership of feature areas or modules and drive them long-term, including maintenance, refactoring, and technical debt management.

What we offer

• A high-impact role: you will define architecture, shape the future of our Windows product, and directly influence what millions of users see and experience.
• A collaborative, flat-structure engineering culture — you are not just a coder, but a builder and a decision-maker.
• Opportunities to lead — mentor others, steer technical direction, and grow into broader technical leadership (e.g. Tech Lead, Architect).
• Flexibility, autonomy, and responsibility: you define how to solve problems, own features end-to-end, and contribute to long-term product vision.
• A purpose-driven mission: building software that’s reliable, accessible, and user-centered — making a real difference for people.

The United States Based Salary range for this role is: 140,000-200,000 USD/Year + Bonus + Stock depending on experience             

Think you’re a good fit for this job? 

Tell us more about yourself and why you're interested in the role when you apply.
And don’t forget to include links to your portfolio and LinkedIn.

Not looking but know someone who would make a great fit? 
Refer them! 

Speechify is committed to a diverse and inclusive workplace. 
Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

About Behavox

Behavox is shaping the future for how businesses harness their most important raw material - data. Our mission is bold: Organize enterprise data into actionable information that protects and promotes the business growth of multinational companies around the world. 

From managing enterprise risk and compliance to maximizing revenue and value, our data operating platform presents a widespread opportunity to build multilingual, AI/ML-based solutions that activate data for every function within a global enterprise. 

Our approach is unique, and it’s validated by our customers who tell us to keep forging ahead because no one else is aggregating, analyzing, and acting on data to uncover opportunities or solve problems quite the way we are.

We are looking for fearless innovators who have an insatiable appetite for building what no one has built before. 

About the Role

The mission of the Customer Success team is to identify, enable, and facilitate continuous value generation for customers. Your key responsibilities include: ensuring zero churn by facilitating high ROI for your customers, and expanding your book of business through upsells. Customer Success Managers (CSMs) leverage strong business acumen to help customers craft their KPIs and deliver value across those business goals.

In this role, you’ll be responsible for the end-to-end coordination and execution of functional deliverables during the delivery stage, priming your customer for long-term success. Following go-live your primary focus will be on measuring success of the program and guiding the customer on best practices, engaging executive stakeholders and further penetrating the account. This is an exciting opportunity for the right talented professional to:

- Work with some of the World's largest, most prestigious financial institutions 
- Build strong foundations for our Customer Success team
- Drive ROI across a growing suite of cutting edge Machine Learning powered products

What You'll Bring

• A deep and genuine interest in Behavox as demonstrated by a connection to its mission, marketplace and/or technologies
  
• Knowledge of managing relationships with financial services companies, Enterprise, or large corporations - leading change management efforts and driving customer accountability
  
• Skilled at working with Enterprise, high touch, clients with a BoB of < 10 clients valued higher than $250k
  
• Skilled at identifying revenue opportunities, devising account plans, and negotiating expansion opportunities
  
• Skilled in clear and concise communication (written/spoken) with team members/internal stakeholders and external counterparts, especially at executive level.

What You'll Do

• EXPAND accounts and generate additional revenue within their book of business
  
• REDUCE churn and retain accounts by increasing customer satisfaction
  
• PRIORITIZE strategically to provide customer analysis and activity plans
  
• SOLVE problems whilst applying highly customer-centric practices
  
• WORK across departments (PMs, PMs, AE) to champion for clients

What We Offer

• A truly global mission with a passionate community in locations all over the world
  
• Huge impact and learning potential as our aspirations require bold innovation
  
• Highly competitive compensation 
• Benefits include fully covered health coverage for employee and family
  
• Generous time-off policy and flexible work schedule

About Our Process

We take Talent very seriously and we are building a community of extraordinary individuals working together in very high performing teams. We also know that the best Talent always has options so we believe that the process has to be a two way assessment - the company AND the candidate assessing the business needs alignment, the career next step alignment, and the cultural alignment. 

During the process we will begin by exploring the core factors regarding salary and location along with core experience and skills and values alignment. We will then deep dive explore the critical technical competencies we have identified for the role, and then we will deep dive in behavioral competencies.

The most aligned candidate will then be asked to do a practical work task simulation activity so we can make sure that you will enjoy the kind of work the role requires, and this task will typically be presented and discussed with a group of colleagues and managers. Finally we will ask you to meet with a number of our senior leaders to make sure that you are making the most informed call possible.

Please note that:

• We want to get to know you and have a genuine conversation, so the use of AI tools or assistance during live interviews is strictly prohibited and will result in immediate disqualification from the process. 
• Interviews may be recorded for internal review purposes to ensure fairness and enable collaborative hiring discussions within the team.

Overview

At Esri, we build the world’s most powerful geographic information system, enabling customers to make better decisions through the science of location. Our technology supports critical workflows in areas such as community engagement, public health, sustainability, and resilience.

ArcGIS Hub is expanding how people discover, share, and collaborate around authoritative geospatial data. As a Senior Product Engineer – Web Services, you will own and guide the evolution of backend services that power in‑app and programmatic customer workflows across the ArcGIS platform.

This is a senior, product‑focused role that combines deep technical fluency with strong product judgment. You will act as a service owner and trusted decision‑maker, shaping priorities, balancing tradeoffs, and ensuring our web services remain reliable, scalable, and valuable to customers over time.

Responsibilities

• Own the end‑to‑end evolution, quality, and customer impact of one or more ArcGIS web services, including enhancements, defects, reliability improvements, and technical investments
• Serve as the primary product decision‑maker for assigned services, balancing customer needs, platform health, and long‑term sustainability
• Define and act on service goals, success metrics, and quality standards, using telemetry and customer feedback to guide prioritization and investment
• Maintain and prioritize a comprehensive product backlog, making informed tradeoffs across features, defects, technical debt, and operational work
• Own service contracts, API behavior, versioning, and backward compatibility, evaluating downstream impact across the ArcGIS ecosystem
• Champion operational excellence, advocating for reliability, performance, scalability, and observability best practices
• Influence product direction and multiply impact through cross‑team collaboration, mentorship, and shared standards
• Validate and triage enhancement and defect requests in collaboration with Esri Support Services

Requirements

• 5+ years of experience in a product-focused role such as Product Engineer, Technical Product Owner, Product Manager, or similar
• Strong experience working in Agile software development environments
• Deep familiarity with web services and APIs, including RESTful services, service contracts, versioning, and backward compatibility
• Experience working with ArcGIS applications and technologies (such as ArcGIS Hub, ArcGIS Map Viewer, ArcGIS REST APIs, ArcGIS API for Python, ArcGIS Maps SDKs)
• Working knowledge of cloud-native service fundamentals, including availability, performance, monitoring, and operational concerns
• Excellent written and verbal communication skills, with the ability to convey complex concepts to both technical and non‑technical audiences
• Proven ability to operate with high autonomy while collaborating effectively across teams
• Bachelor’s degree in Computer Science, GIS, Information Science, or another related field

Recommended Qualifications

• Experience supporting enterprise-scale or other developer-focused products
• Comfortable reading and reasoning about code in languages such as Python, JavaScript, TypeScript, and SQL (hands-on implementation is not required)
• Experience working with CI/CD pipelines and modern DevOps practices from a product and quality perspective

#LI-DV2

#LI-Onsite

ABOUT THE TEAM

Anduril Intelligence Systems (AIS) is a lead provider of highly specialized engineering products for Intelligence Community (IC) customers. We work within the IC to understand their requirements and shape concepts of operation. We design, develop, and deliver exquisite capability across their mission set using commercially-available and custom hardware and software. We provide critically-needed capabilities that address our customers’ most pressing national security requirements. 

ABOUT THE JOB

We are looking for a Software Engineer (SWE) to join our rapidly-growing team in Reston, Virginia. In this role, you will be responsible for developing full-stack software solutions to challenging technical problems, with responsibilities including but not limited to front-end and back-end development, database management, code refactors, and performance optimization. You will need to work within tight timelines and resource constraints while still delivering a high-quality product. 

WHAT YOU’LL DO

• Design and implement full-stack software solutions, leveraging everything from UI frameworks to database queries.
• Maintain and update existing software systems.
• Actively contribute to software development for critical tasks as needed to meet deadlines.
• Adhere to software best practices and coding standards, review peer code, interact with revision control, maintain build processes, and perform testing.
• Triage issues and investigate root cause failures.
• Balance user requests/requirements with technical feasibility and long-term project goals.
• Mentor and provide expert technical guidance on approach, design, and scope to junior team members, fostering a culture of excellence.
• Collaborate closely with program managers and technical leads to design next-generation critical systems, align strategic priorities, and accurately estimate project timelines.

REQUIRED QUALIFICATIONS

• 5-8 years of experience in full-stack software development.
• Education or industry experience in Computer Science, Computer Engineering, or comparable STEM fields.
• Demonstrated experience developing, deploying, and maintaining software within highly secure, resource-constrained, and/or air-gapped operational environments.
• Ability to quickly understand and navigate complex systems and established code bases.
• Demonstrated proficiency in digesting and solving technical problems without significant oversight.
• Strong desire to contribute to a fast-paced, high-impact environment with a direct connection to national security missions.
• Currently possesses and is able to maintain an active U.S. Top Secret security clearance with Full Scope Polygraph. 

PREFERRED QUALIFICATIONS

• Proficiency in one or more modern full-stack programming languages, with significant experience in C#, Typescript/Javascript, or Java.
• Deep experience with SQL Server, including advanced query tuning and database optimization for high-performance applications.
• Experience working with full-text indices (Solr/Lucene, ElasticSearch).
• Hands-on experience with DevOps practices (CI/CD pipelines, containerization like Docker/Kubernetes, microservices architecture, sharing strategies).
• Familiarity with AI/ML tools and techniques, and an interest in applying them to solve complex defense challenges.

ABOUT VEG

In 2014, VEG was born with a mission to help people and their pets when they need it most. This meant challenging the status quo and fixing everything that was wrong with the ER experience. Since then, we’ve expanded rapidly, with hospitals nationwide open 24/7, 365 days a year, and created a better emergency experience—not only for people and their pets, but also for everyone who works here—our VEGgies!

At VEG we find a way to say yes to the career you want in veterinary emergency medicine. This means transforming how ER works, from our open-concept hospitals, where you can handle emergency cases of every kind (even exotics!) to our immersive, customer-focused experience, which helps us give people and their pets the care they deserve.

This also means saying yes to creating the greatest experience possible for our VEGgies. Yes to working in an environment where you can find your place and feel valued for the amazing work you do. Yes to having unparalleled opportunities for learning and mentorship so you can grow where you want to go in your career. And yes to making an impact here in ways you never thought possible.

VEG is a 2025 and 2026 certified Great Place to Work®.

THE PROGRAM

The VEG New ER Doctor (NERD) program is designed to transform practicing non-emergency veterinarians into exceptional, confident VEG ER doctors. This six-month deep dive into the action of emergency is a structured, immersive program like no other that allows participants to transition into full-time ER doctors at VEG after successful completion. Integrating academic and clinical teachings with individualized mentorship, this program fuels a passion for ER and creates a deeper meaning around life-saving veterinary heroics. If you’re hungry to learn how to do ER, perform surgeries, advance your endoscopy skills, learn about exotics, and discover the unique rewards of customer-focused care in an open concept hospital, we find a way to say yes to training you in our NERD program.

WHAT YOU’LL DO

• Work side-by-side with experienced VEG doctors who will mentor you through real ER cases, offering guidance and feedback every step of the way. This isn’t just shadowing—it’s hands-on learning with built-in mentorship.
• New ER Doctors (a.k.a. NERDS!) get up-close, firsthand ER experience, working 3-4 hospital shifts per week (days, swings, and nights), as well as through weekly case discussions, literature reviews, and hands-on training at state-of-the-art facilities. 
• Learn best practices for client-centered communication and care, the VEG Way.

What CE experiences can you expect to attend during the program?

From hands-on training to weekly didactic learning, NERD program participants earn over 160 RACE-approved CE hours in just six months—which takes most doctors 10 years to complete! Some CE highlights include: 

• Abdominal, thoracic and cardiac point-of care ultrasound
• Exotic companion animals in the ER
• Flexible GI endoscopy
• Small animal emergency surgery
• Small animal critical care lab
• RECOVER ALS and BLS Rescuer CPR certification

All paid for by VEG!

WHAT YOU NEED

• A passion for helping people and their pets
• A valid DVM, VMD, or equivalent degree 
• Be a practicing veterinarian for 1+ years
• A desire to live and breathe emergency medicine
• A valid license to practice veterinary medicine, as well as a valid DEA registration in the state you will be completing your program by your start date
• Ability to stand for prolonged hours, kneel, and work on the floor, as well as ability to lift up to 25 kg on own and able to support up to 40 kg with assistance
• Must be willing to work in a noisy environment with strong or unpleasant odors
• Availability to work nights, weekends, and holidays on a rotating or as needed basis based on hospital needs
• Work well in a fast-paced environment with people from all backgrounds and different personality types
• Can commit to a predetermined schedule for a consecutive six-month period

WHO YOU ARE

• Empathetic, instinctively taking a people-centric approach, whether supporting your colleagues or making an effort to understand different perspectives
• Have a sense of humility; acknowledging mistakes, sharing credit with others, and lifting up your team’s’ accomplishments
• Feel a strong sense of ownership over your work, taking responsibility for outcomes and staying committed to achieving long-term, impactful results 
• Curious by nature; you ask insightful questions and continuously seek out opportunities to learn and grow your skills and knowledge

*Please note: Once you apply, you will be asked to provide the names and email addresses of one to two references. Please make them aware that we’ll be sending them a letter of recommendation questionnaire through a platform called RefApp. 

*Please also note: Relocation for the NERD program may be required. All New ER Doctor graduates are guaranteed a spot at VEG as an emergency doctor at a hospital location of our choosing upon successful completion of the program in the required time frame and passing all required program competencies and benchmarks. Training and post-placement will be discussed with your talent manager.

HOW WE INVEST IN YOU

As a NERD, you’ll spend six months learning from specialists and experts in emergency medicine, all while receiving competitive compensation and benefits. Between base salary and all the components of the training program, VEG invests $100,000 in each NERD! We do this because we believe you want you to be an experienced ER doctor who will save pet’s lives the VEG Way.

• Competitive compensation + benefits that start on day one
• 160+ hours of RACE-approved CE during your six-month program and a BIG focus on learning and growth, from VEG-created clinical and leadership programs to unlimited ER CE + travel stipend (No really!)
• Equity after one year of full time, active employment with VEG, so you can share in our growth and success
• Student loan repayment (after your 1st year with VEG)
• Free exams and 50% off VEG treatments 
• Pet bereavement leave
• Clinical student loan repayment so you don’t need to worry about your student debt 
• Paid parental leave, up to 10 weeks at 100% of regular salary and inclusive fertility and family-building care for all types of families
• Flexible work schedules to support your life outside of work
• Generous employee referral program, so our awesome people can bring in more awesome people
• And the little (big) things, like comfy scrubs, cool VEG swag, and food in the fridge for when you’re hungry

DEI

At VEG, diversity is not just a word—it's a strength that fuels innovation and kindness. Our mission is “Helping people and their pets when they need it most.” And we do that better when our VEGgies (employees) feel valued, respected, and empowered to bring their authentic selves to work. That's why we're devoted to creating an environment that reflects the diverse communities we serve—where different perspectives are not only welcomed but celebrated.

We are focused on providing equitable opportunities for growth, promoting inclusive decision-making, and ensuring that everyone's perspective is considered. Saying yes to VEG means helping us build a culture where your unique experiences and background contribute to a shared vision: being the world’s veterinary emergency company.

ABOUT VEG

In 2014, VEG was born with a mission to help people and their pets when they need it most. This meant challenging the status quo and fixing everything that was wrong with the ER experience. Since then, we’ve expanded rapidly, with hospitals nationwide open 24/7, 365 days a year, and created a better emergency experience—not only for people and their pets, but also for everyone who works here—our VEGgies!

At VEG we find a way to say yes to the career you want in veterinary emergency medicine. This means transforming how ER works, from our open-concept hospitals, where you can handle emergency cases of every kind (even exotics!) to our immersive, customer-focused experience, which helps us give people and their pets the care they deserve.

This also means saying yes to creating the greatest experience possible for our VEGgies. Yes to working in an environment where you can find your place and feel valued for the amazing work you do. Yes to having unparalleled opportunities for learning and mentorship so you can grow where you want to go in your career. And yes to making an impact here in ways you never thought possible.

VEG is a 2025 and 2026 certified Great Place to Work®.

THE JOB

Being a Nursing Manager means doing more than simply leading a veterinary nursing team. It means building a culture where people are empowered, connected, and proud of the work they do. Through your compassion, collaboration, and a deep investment in your people, you’ll play a vital role in shaping what emergency nursing leadership should look like. You’ll be the bridge between process and purpose—ensuring exceptional patient care while creating an environment where VEGgies grow, thrive, and brag about where they work.

This isn’t your typical leadership role. It’s your opportunity to transform the emergency experience for your team, our customers, and yourself.

WHAT YOU’LL DO

• Manage day-to-day flow for nursing team, ensuring they have the tools and support they need to shine
• Oversee scheduling, payroll, productivity, hiring, onboarding and offboarding
• Address patient care issues and team dynamics with empathy and clarity
• Partner with fellow hospital leadership and shift leads to align on goals and hospital flow
• Use doctor feedback to guide team development and maintain medical excellence
• Lead with VEG values—especially openness, togetherness, and heroic helping
• Champion a culture of learning with in-house training, mentorship, and development pathways
• Ensure licensure, performance standards, and education programs are upheld across the team
• Drive meaningful 1:1s, check-ins, and student mentorship that fuel long-term career growth

WHAT YOU NEED

• Credentialed as a Veterinary Technician (CVT, RVT, LVT, LVMT) in the state the VEG practice is located is required; A.S. or B.S. from an AVMA-accredited veterinary technology program is strongly preferred
• 5+ years in a clinical veterinary nursing role, emergency-specific experience preferred; 2+ years of leadership experience 
• Excellent communication and people skills 
• Must be willing to work in a noisy environment with strong or unpleasant odors
• Availability to work nights, weekends, and holidays on a rotating or as needed basis based on hospital needs
• Work well in a fast-paced environment with people from all backgrounds and different personality types

WHO YOU ARE

• Empathetic, instinctively taking a people-centric approach, whether supporting your colleagues or making an effort to understand different perspectives
• Have a sense of humility; acknowledging mistakes, sharing credit with others, and lifting up your team’s’ accomplishments
• Feel a strong sense of ownership over your work, taking responsibility for outcomes and staying committed to achieving long-term, impactful results 
• Curious by nature; you ask insightful questions and continuously seek out opportunities to learn and grow your skills and knowledge

HOW WE INVEST IN YOU

• Competitive compensation, including base and 401K match
• Comprehensive health and wellness benefits, including medical, dental, and vision coverage, QPR training, and access to free therapy or counseling
• Depending on your role, you may be eligible for equity after one year of full time, active employment with VEG, so you can share in our growth and success
• A BIG focus on learning and growth, from VEG-created clinical and leadership programs to unlimited ER CE + travel stipend (no really!). Full-time credentialed VEGgies receive a $2,500/year travel stipend. Full-time uncredentialed VEGgies receive a $1,000/year travel stipend
• Clinical student loan repayment so you don’t need to worry about your student debt
• Paid parental leave; up to 10 weeks at 100% of regular salary and inclusive fertility and family-building care for all types of families
• Flexible work schedules to support your life outside of work
• Generous referral reward program, so our awesome people can bring in more awesome people
• And the little (big) things, like comfy scrubs, cool VEG swag, and food in the fridge for when you’re hungry

DEI

At VEG, diversity is not just a word—it's a strength that fuels innovation and kindness. Our mission is “Helping people and their pets when they need it most.” And we do that better when our VEGgies (employees) feel valued, respected, and empowered to bring their authentic selves to work. That's why we're devoted to creating an environment that reflects the diverse communities we serve—where different perspectives are not only welcomed but celebrated.

We are focused on providing equitable opportunities for growth, promoting inclusive decision-making, and ensuring that everyone's perspective is considered. Saying yes to VEG means helping us build a culture where your unique experiences and background contribute to a shared vision: being the world’s veterinary emergency company.

Job Description

The Senior ETL Engineer is responsible for the design, development, optimization, and long-term stewardship of enterprise data pipelines, data warehouse, and lakehouse solutions that support reporting, analytics, and advanced data use cases. This role goes beyond individual pipeline delivery, providing technical leadership, mentorship, and architectural collaboration across the data warehousing function.

The Senior ETL Engineer partners closely with business stakeholders, data scientists, analysts, and BI teams to ensure data products are reliable, scalable, secure, and aligned with business strategy. This role plays a critical part in shaping data standards and ensuring the quality and integrity of enterprise reporting data. Key customers include data science, analytics, and marketing teams operating across marketing, operations, customer insights, and finance.

Senior ETL Engineer Job Duties:

Data Engineering

• Design, build, and maintain scalable, high-performance ETL/ELT pipelines supporting analytics, reporting, and advanced data use cases
• Define and enforce data engineering standards, best practices, and reusable patterns for pipeline development
• Lead data modeling efforts to ensure datasets are optimized for analytics, performance, and usability
• Evaluate and recommend improvements to existing data architectures, tools, and processes to support growth, scalability, and cost efficiency
• Leverage AI tools responsibly to improve ETL development productivity and quality, including accelerating pipeline development, test generation, documentation, anomaly detection, and operational troubleshooting

Data Quality, Reliability & Operations

• Establish and enforce data quality, validation, fault-tolerance, and automated testing frameworks across all pipeline stages
• Ensure data integrity, accuracy, freshness, and lineage throughout the data lifecycle

DataOps, Automation & Optimization

• Lead DataOps and CI/CD practices for data pipeline deployment and management
• Drive automation to reduce manual processes in all stages of development
• Continuously optimize pipeline performance through query tuning, architectural improvements, and technology enhancements
• Identify and eliminate waste in data flows, reducing redundant processing and improving overall efficiency
• Evaluate, test, and adopt new tools, platforms, processes, and solutions aligned with modern data engineering best practices

Leadership & Mentorship

• Serve as a technical lead for complex or high-impact data initiatives
• Mentor and coach ETL Engineers, and collaborate on data architecture evolution
• Share knowledge through documentation, design artifacts, and technical guidance

Collaboration & Stakeholder Engagement

• Partner with business stakeholders to understand business requirements and translate into scalable data solutions
• Lead technical discussions to resolve ambiguous or competing data needs
• Communicate complex concepts clearly to technical and non-technical audiences
• Collaborate with data scientists, analysts, and BI engineers to adopt data products, and improve data usability and trust
• Act as a trusted advisor on data feasibility, trade-offs, risks, and prioritization

Security, Governance & Compliance

• Ensure data pipelines adhere to enterprise security, privacy, and governance standards
• Implement access controls, data protection measures, and compliance requirements
• Support data lineage, auditability, and metadata management initiatives

Senior ETL Engineer Skills & Qualifications:

• Advanced experience with SQL, relational databases, and data warehouse design
• Strong expertise with Microsoft Fabric and modern data platform concepts
• Proficiency in Python for ETL development, automation, and testing
• Deep understanding of data modeling, query optimization, and performance tuning
• Strong knowledge of DataOps, CI/CD, and automated testing for data platforms
• Experience designing and supporting production-grade, enterprise-scale pipelines
• Excellent verbal, written, and interpersonal communication skills
• Proven ability to lead multiple initiatives and influence without formal authority
  
  

Education & Experience

• 5+ years of experience in data engineering, BI development, or analytics engineering
• Bachelor’s degree in a technical or analytical discipline required

Work Perks:

• Fun & driven environment.
• Excellent medical, dental, and vision coverage, life, accidental death and dismemberment, accident, critical illness, and disability insurance, FSA healthcare, FSA dependent care, HAS with employer contribution, and generous 401k match.
• 10 paid floating corporate holidays, 1 paid volunteer day & 25 PTO days to start – accrue up to 28 over 3 years, 4 mental health days, and 5 bereavement days.
• Tuition reimbursement up to five thousand, two hundred fifty dollars annually or one thousand dollars towards professional certification annually.
• Opportunities for paid and discounted travel.
• Flexible work schedule providing on-site, remote, and virtual office opportunities.
• Encouraged participation in our Employee Resource Groups and Diversity, Equity, & Inclusion council.
• Fitness Center and café onsite at select locations.
• Employee Assistance Program (EAP)
• Paid Parental, Caregiver, and Disability leave.
• Team Member Discount Program.

The Senior Project Manager is a critical leader at the intersection of account ownership and account production for key client accounts and projects across Highwire. You will serve as the driving force behind marketing, creative, content, and other integrated deliverables, acting as the primary internal lead for day-to-day activity related to project execution. 

In this role, you collaborate with account leads and specialist stakeholders to establish delivery frameworks that strengthen client relationships and ensure project success. While you serve as an internal lead, this role is also client-facing where you’ll be responsible for supporting the overall communication of timelines, project risks, and specific tactical requirements that our teams need from clients to be successful. 

You are responsible for complex project planning, staffing, and deadline management, ensuring every team is adequately resourced and aligned with client expectations. By looking around corners and collaborating with leads on contingencies, you provide the stability and foresight necessary to navigate high-visibility projects.

Key Responsibilities

Strategic Delivery & Client Management

• Integrated Oversight: Manage the intersection of account ownership and production to ensure seamless delivery.
• Client Communication: Act as the owner for timelines and brief needs, maintaining strong trust through consistent communication in collaboration with account leads.
• Strategic Consulting: Articulate strategic plans and consult with clients and internal leads at a high level while ensuring deliverables such as designs, copy, and strategies align with agreed-upon briefs.
• Quality Assurance: Ensure all deliverables meet client goals, company standards, and specific quality requirements for integrated marketing, content, and creative deliverables. 

Operational Excellence & Execution

• Process Development: Contribute to the development of templated processes, including project kickoffs, scoping, resourcing, and contract management in collaboration with finance and agency leadership.
• Creative Operations: Support in streamlining creative workflows, optimizing internal production pipelines, and refining the handoff process between creative, account teams, and clients.
• Resource & Staffing: Take ownership of project staffing and act as the gatekeeper of team priorities to ensure teams are never over-extended.
• Workflow Management: Implement consistent project management processes across multiple concurrent workstreams, ranging from digital and social to video and other integrated marketing assets.
• Change Management: Lead operational execution and manage scope change requests in collaboration with account leads to prevent project derailment.

Financial & Performance Reporting

• Budgetary Control: Manage project-specific budgets, develop detailed Statements of Work (SOWs) and navigate the budget-setting process in support of account lead negotiations.
• Reporting & Insights: Prepare and present project status reports, budget updates, and comprehensive retrospectives to internal and external stakeholders.
• Scope Stewardship: Ensure all project-specific impacts and coordination are based strictly on client goals and agreed-upon scope.

Success Factors

• 7+ years of project management experience in an agency environment, with a proven track record of leading multiple concurrent, complex, and highly visible projects.
• Deep experience running diverse project types, including digital marketing, creative and content deliverables, 
• Ability to think on your toes and find resourceful solutions to problems without heavy oversight.
• Ability to develop new execution processes aligned to best practices in areas where they may not already exist. 
• Bachelor’s degree in a related field (or equivalent experience). Certification as a Project Management Professional (PMP) or CAPM is preferred.
• Exceptional ability to coordinate across functions and practices to deliver effective content marketing strategies that meet client business objectives.
• Ability to prioritize tasks and manage workflows across multiple time-zones.
• Excellent communication, presentation, and negotiation skills.  #LI-Remote

Overview

*HYBRID REMOTE opportunity for candidates geographically located in or near Northern Virginia with a willingness to work on-site in our Herndon, Virginia headquarters two to three day per week.*

As an Account Manager, you will engage with clients across diverse industries, utilizing innovative solutions to solve complex challenges. Additionally, you will have the opportunity to sell a diverse portfolio of services and products from leading technology vendors, Original Equipment Manufacturers (OEMs) and enterprise solutions providers.

Position Specifics

Okta: The World’s Identity Company™

Okta is the leader in Identity management and The World’s Identity Company™. Our mission is to build a more secure world. Okta provides a neutral, powerful, and extensible platform that puts identity at the heart of your stack. Our platforms secure all types of identity, including customers, employees, partners, and AI agents.

Top brands trust Okta. We are relied upon by two thirds of the Fortune 100 and over 40% of the Forbes Global 2000 for their Identity-powered journeys.

The Strategic Workforce Identity Opportunity

Okta Platform Focus: Workforce Identity Solutions. Travel: Some travel is required, including in-person onboarding and travel to our San Francisco, CA HQ OR Chicago office during the first week of employment.

This role is integral to the Strategic segment team, managing large enterprise organizations across various key industries such as Public Sector, Financial Services, Healthcare, Manufacturing, Retail, and Technology.

The Technical Account Management (TAM) team is a global group of Okta product experts dedicated to enabling existing customers to succeed. We deepen our understanding of each customer’s unique ecosystem to not only address present challenges but also to anticipate and innovate for the future.

As a Technical Account Manager, you will focus exclusively on Workforce Identity, serving as a trusted technical advisor and advocate for some of our largest customers. You will focus on strategic account alignment and broad deployment strategies to drive lasting success through elevated technical maturity.

Key Workforce Identity Solutions You Will Support:

The Okta Platform secures employees, contractors, and partners across every part of the Identity lifecycle, including governance, access, and privileged controls. Products include:

• Identity & Access Management (IAM): Single Sign-On (SSO), Adaptive MFA, Device Access, API Access Management, Secure Partner Access, Access Gateway, and Universal Directory.
• Identity Governance & Administration (IGA): Lifecycle Management and Identity Governance. (For example, Box enforces zero standing privileges with Okta Identity Governance).
• Privileged Access Management (PAM): Privileged Access.
• Identity Threat Detection & Response (ITDR): Identity Security Posture Management and Identity Threat Protection.

What You'll Be Doing

Strategic Customer Partnership & Influence:

• Build deep, long-lasting relationships with customers as their go-to technical advisor.
• Earn Okta trusted advisor status with customer identity owners and technical leadership, known as the primary point of contact for technical leaders.
• Possess and masterfully apply comprehensive technical expertise to solve complex problems, design sophisticated solutions, and influence customer strategies.
• Collaborate with customers to design identity strategies aligned with their business objectives.
• Leverage tailored technical plans for success with a portfolio of customers of increasing size and complexity.
• Help find ways to build upon and expand customers' adoption of the Okta footprint through additional use cases and increasing security posture.
• Use knowledge of how Okta's product differentiators lead to positive outcomes for customers, securing the Okta footprint against competitive displacement.

Complex Problem Resolution & Advocacy:

• Demonstrate advanced problem-solving skills, capable of dissecting complex, multi-faceted problems and orchestrating effective solutions.
• Proactively identify risks and create mitigation plans, establishing actions, ownership, and driving resolutions.
• Able to handle most customer technical escalations independently, or collaboratively with the Customer Success Manager (CSM).
• Manage competing priorities with little impact on delivery, ensuring follow through on all activity.
• Demonstrate a strong ability to represent and advocate for the customer with cross-functional teams (including engineering and support), while supporting policies and decisions that are in the best interests of the company.
• Facilitate difficult discussions with senior stakeholders.

Thought Leadership & Team Enablement:

• Serve as a thought leader, providing best practices, workshops, and training.
• Generate specific vertical/use case insights and thought leadership, demonstrating an advanced level of Okta platform and identity domain knowledge, with a focus on enhancing customers’ security posture.
• Generate higher value for customers and deeper TAM engagement through repeatable asset and strategy creation for the team.
• Mentor peers and colleagues, upskilling capability with a focus on technical development.
• Contribute to the development of adoption and retention strategies, sharing knowledge of customer patterns, and leading execution.
• Lead project tasks or initiatives aimed at improvement of TAM processes and knowledge.

What You'll Bring to the Role 

• Requires 6+ years of related experience in a professional role, or equivalent experience (e.g., 6+ years with a Master’s degree).
• 3+ years of experience as a Technical Account Manager (TAM) or a comparable role such as Technical Consultant, Product Management, or Solution Architect.
• 3+ years in identity and access management, including SSO, MFA, lifecycle management, or security best practices.
• Education: 
  • BA/BS/MS in Computer Science, Information Technology or related discipline, or equivalent work experience required.
  • Certifications: Okta Certified, CISSP, or equivalent.
• Technical Mastery (Workforce Identity Focus):
  • Extensive proficiency utilizing Okta feature sets and platforms to portray a design, or architecture, that satisfies well-known customer use cases to a customer technical persona including architect.
  • Able to modify existing quickstart or code samples to adapt them to the customer's requirements.
  • Confident in assisting TAM peers on technical challenges, or on behalf of other TAMs customers.
• Solid understanding of one or more of the following key areas:
  • Technologies and protocols to support identity federation and robust access control models (e.g., SAML 2.0, WS-Federation, OAuth, OpenID Connect).
  • Experience dealing with legacy applications in a hybrid IT environment with non-standard applications (i.e., those that do not support modern identity federation protocols).
  • SaaS deployment such as Salesforce, Box, Office 365, Workday, and HR as master for identities.
  • Lifecycle management scenarios to 3rd party systems and applications (Workflows, HR-driven provisioning, MSFT integrations, SCIM, etc).
  • Enterprise applications in the ecosystem to provide identity and attributes to applications or to harness an external application to help drive business processes (ITSM, HR, etc).
  • Security and performance monitoring and 3rd party signals integrations (SEIM, MDM, WAF, etc).
  • Awareness of augmentation of identity protocols and flows, capable of identifying augmentation that requires additional review.
• Communication and Leadership Skills:
  • Excellent communication skills, capable of translating complex technical topics into actionable insights.
  • Convey complex ideas in a compelling and easily understandable manner.
  • Ability to set expectations and communicate goals and objectives with customers at various levels, up to CxO.
  • Skilled in setting and enforcing appropriate boundaries with both internal and external stakeholders.
  • Ability to track and influence customer behavior and health metrics across a portfolio of accounts

#LI-MM1
#LI-Hybrid
P24882

The Sales Learning and Development (L&D) Programs Lead will define and lead the strategy, design, and execution of learning and development programs that drive measurable sales performance. This role brings together sales enablement, adult learning, and revenue strategy into a unified approach, building a scalable system that improves ramp time, increases win rates, and drives consistent execution across the global sales organization. This role will shape how Appian prepares its sales teams with the capabilities, insights, and behaviors needed to succeed in complex enterprise sales.

This role is based at our HQ in McLean, VA. Appian was built on a culture of in-person collaboration, which we believe is a key driver of our mission to be the best. Employees hired for this position are expected to be in the office 5 days a week to foster that culture and ensure we continue to thrive through shared ideas and teamwork. We believe being in the office provides more opportunities to come together and celebrate working with the exceptional people across Appian.

Responsibilities:

Strategy & Leadership

• Define and execute a global Sales L&D strategy aligned with revenue goals and GTM priorities

• Build a multi-year roadmap covering onboarding, continuous development, leadership training, and role-based learning paths

• Partner closely with Sales, Product Marketing, RevOps, and Customer Success leadership

Program Development & Execution

• Design and deliver high-impact programs across:

  • New hire onboarding

  • Core sales methodologies

  • Product and industry knowledge

  • Executive selling and deal strategy

• Implement blended learning approaches (live, digital, cohort-based, experiential)

Performance Impact

• Design L&D programs with learning objectives that directly support Sales’ business outcomes such as:

  • Sales employee ramp time

  • Pipeline generation

  • Win rates

  • Deal size

  • Sales cycle length

• Establish KPIs and measurement frameworks to track program effectiveness

Onboarding & Ramp

• Design and deliver a structured, role-based onboarding program that accelerates time-to-productivity

• Define clear learning objectives and milestones aligned to early-stage performance expectations

• Partner with Sales Leadership and RevOps to ensure onboarding reflects current GTM priorities

• Continuously optimize onboarding based on ramp metrics, new hire performance, and feedback

Sales Leadership Enablement

• Develop first-line manager and sales leader training programs

• Equip leaders to coach effectively and reinforce behaviors in the field

Global Scale & Consistency

• Ensure programs are scalable and adaptable across geographic regions, functional roles and industry verticals

• Drive consistency in messaging, methodology, and execution

Team & Vendor Management

• Build and lead a high-performing L&D / enablement team

• Manage external vendors, platforms, and content partners

Basic Qualifications: 

• 10+ years in Sales Enablement, Sales L&D, or Revenue Enablement

• 5+ years leading teams and global programs

• Bachelor’s Degree required in a related field 

• Experience in enterprise SaaS or complex B2B sales environments

• Proven track record of improving measurable sales outcomes through L&D initiatives

• Deep understanding of enterprise sales motions and methodologies

• Data-driven mindset with experience tying enablement to revenue metrics with practical experience implementing the Kirkpatrick model

• Exceptional stakeholder management and executive communication skills

• Strong adult learning expertise

Preferred Experience: 

• Experience building and scaling global onboarding programs that reduce ramp time and improve early-stage quota attainment

• Certification or deep familiarity with leading sales methodologies 

• Experience enabling enterprise, multi-stakeholder, and platform-based sales motions focused on value-based sales

• Proven experience implementing and optimizing enablement tech stacks and leveraging AI in the learning experience (e.g., Highspot, Seismic, LMS/LXP platforms, OpenAI, Gemini and Claude)

• Experience with learning analytics, measurement frameworks, and connecting enablement efforts to revenue performance

• Exposure to global sales organizations and regional localization strategies 

• Experience working cross-functionally with Product and Engineering, Product Marketing, RevOps, and Customer Success to align messaging and training

• Familiarity with AI-driven learning tools, content personalization, and adaptive learning technologies

As a key member of Anduril's recruiting team, you will be responsible for the company's talent management as we continue to rapidly grow. Your work will be hands-on and involve collaborating with leaders and individual contributors to define the hiring needs of the company. To achieve this, you will be given the autonomy and tools to execute on our strategy to build and develop Anduril's world class team. We are looking for someone who can handle high levels of ownership while tackling every aspect of recruiting and is excited to be part of small team where no task is too big or too small. 

This role is open to 6 month contract-to-hire only. Location: Reston, VA, Washington D.C., or Costa Mesa, CA. 

WHAT YOU’LL DO

• Move fast, with a process for consistently sourcing, tracking and maintaining a high volume of candidates while maintaining open lines of communication with stakeholders
• Establish deep trust and partnership with business leaders to help influence talent strategy while executing on hiring deliverables
• Build trust through consistency and a strong operating rhythm in partnership with cross-functional stakeholders to help scale and manage company growth
• Embed yourself into the business and into your teams to understand the product positioning and market fit, technical roadmap, and culture of the team
• Develop a strong understanding of the mission while learning how to effectively pitch the team and opportunity, ultimately closing exceptional technical talent for the organization
• Track and analyze pipeline and performance data to gain insights into areas of opportunity and translate that into a data-driven narrative that enables increased momentum
• Build recruiting strategies that contribute to the long-range growth of the company, implementing best practices around referrals and process improvements where needed
• Act as a subject matter expert in prospecting techniques and tools used for information retrieval, data extraction, web-scraping, continuous process improvement, process automation, and candidate management
• Conduct interviews of potential candidates, demonstrating ability to anticipate hiring manager preferences through high interview-to-offer ratios
• Engage passive candidates using Linkedin Recruiter, Gem, Boolean strings, referral and SOBO campaigns
• Provide a consistent and positive candidate experience throughout the entire recruiting process with proactive communication and engagement

REQUIRED QUALIFICATIONS

• 6+ years experience recruiting and sourcing for technical roles and closing top tier engineering talent (startup/software experience preferred)
• 4+ years of client interaction experience, including working with Hiring Managers and Directors, taking new requirements, reviewing profiles and updating pipeline progress
• Experience acting in a consultative manner where your guidance has led to improved outcomes, and a positive candidate experience, while earning the respect of your peers and clients
• Strong understanding of the technical skills and experience required for Engineering positions within the business
• Clear and effective communication with candidates to understand motivation, drivers, and fit within the organization
• Experience managing various funnels of candidates and keeping track of their progress throughout the recruitment process
• Working knowledge of applicant tracking and HRIS systems
• Working knowledge of interview techniques and applicant screening methods
• Familiar with a wide variety of sourcing avenues

PREFERRED QUALIFICATIONS

• Experience in Startup, Tech, and relevant domain experience
• Are self-sufficient and are able to work with little direct supervision
• Resilient and creative – ideal candidates will be flexible enough to face routine obstacles, trouble shoot, and create a solution on the fly
• Attention and Communication – ideal candidates will be direct and succinct. They will share information in a timely and efficient manner, improving collaboration and productivity, while practicing active listening and engagement with intent
• Ownership – Be accountable for your universe and in tune with the business. Everyone on this team takes full responsibility for helping Anduril achieve its mission. That means seeking to improve all aspects of our company even in ways that are not explicitly part of our job while leveling up anything you can directly impact in realtime
• Low ego, high curiosity – Value learning over being right. Embraces delivering and receiving candid feedback, and see every setback as an opportunity to iterate and improve

ABOUT THE TEAM

At Anduril, we’re not just changing the game – we’re redefining it. As a Senior People Business Partner, you will collaborate with leadership and teams across the organization to enhance our high-performing culture within the client groups.

ABOUT THE JOB

We are seeking a Senior People Business Partner to join our People team. In this strategic role, you will provide comprehensive support to your client groups, focusing on talent development, employee engagement, and performance enhancement at all levels.

WHAT YOU’LL DO

Strategic Advisor:

• Serve as a strategic thought partner to business leaders on people-related strategies and employee engagement.
• Collaborate with senior leadership to develop and execute people strategies aligned with anticipated hyper growth.
• Shape and drive company goals by aligning people strategy to business objectives applying knowledge in creative, practical, and forward-thinking ways.
• Coach and advise teams on best practices and foster deep relationships to cultivate trust.

Employee Relations:

• Provide guidance on business unit restructures, workforce planning, and succession planning.
• Offer HR policy guidance and interpretation while managing complex employee relations investigations.
• Conduct thorough and objective investigations, working closely with management to improve work relationships and morale.
• Role model employee advocacy, balancing their needs with business objectives.

Organizational Development:

• Serve as a thought leader and lead the design, implementation, and iteration of new people programs while enhancing existing cross functional high impact initiatives.
• Drive process improvements in a dynamic, often ambiguous, high-growth environment.
• Addresses complex, high-stakes challenges by evaluating nuanced and often intangible factors.
• Facilitate talent calibrations and compensation planning, utilizing people metrics for insights on growth and retention.
• Build data-driven processes to attract, develop, and retain top talent.

REQUIRED QUALIFICATIONS

• 12+ years of HR Business Partner experience, preferably with engineering client groups.
• Bachelor's degree or equivalent industry experience.
• Expertise across various HR/People channels, including compensation & benefits, compliance, employee relations, and learning and development.
• Proven ability to thrive in fast-paced, high-pressure, outcome-oriented environments.
• Clear, empathetic, and effective communicator, adept at adjusting approaches based on audience needs.
• Strong collaborator and coach, delivering feedback that fosters trust and cooperation.
• Excellent interpersonal skills and high emotional intelligence.
• Data-driven and detail-oriented, with a strategic mindset.
• U.S. Person status is required due to access to export-controlled data.

As an Associate Product Owner, you will kickstart your career at the intersection of business strategy and software engineering. You will be embedded within a high-performing technical team, and your mission is to support the development of high-impact internal applications built on the Appian platform. This is a "learn-by-doing" role where you will help transform complex business problems into elegant technical solutions, ensuring our internal teams have the tools they need to succeed.

This role is based at our ​h​eadquarters in ​McLean, Virginia. Appian was built on a culture of in-person collaboration, which we believe is a key driver of our mission to be the best. Employees hired for this position are expected to be in the office 5 days a week to foster that culture and ensure we continue to thrive through shared ideas and teamwork. We believe being in the office provides more opportunities to come together and celebrate working with the exceptional people across Appian. 

Key Responsibilities

• Assist the Senior Product Owner in maintaining the team-level roadmap and communicating progress to stakeholders.
• Help manage the Jira backlog by drafting User Stories and Tasks with clear Acceptance Criteria.
• Participate in design sessions and UX reviews; help create basic mockups or flowcharts to visualize how features should work.
• Attend daily stand-ups and sprint ceremonies, helping the team stay organized and unblocked during two-week iterations.
• Cultivate a deep understanding of internal users by gathering feedback and analyzing how they use our applications.
• Coordinate User Acceptance Testing (UAT) sessions, document bugs, and assist in the final validation of features before they go live.
• Help draft "how-to" guides and release notes to ensure users are excited and prepared for new features.

What You’ll Bring

• An ability to take a big problem and break it down into logical, smaller steps.
• A genuine interest in how software is built and a desire to become an expert in the Appian platform.
• Comfort with fast-paced environments and a willingness to pivot priorities as business needs change.
• While you don't need to code, you should be comfortable discussing technical concepts with engineers.

Basic Qualifications

• Recent or upcoming graduate with a Bachelor’s degree (Technical or Business concentrations preferred, e.g., MIS, CS, Business Analytics, or Engineering).
• Previous internship experience in a corporate environment, ideally within a tech, product, or project management capacity.
• Exceptional written and verbal skills; you can explain a "why" just as well as a "how."
• Exposure to (or a quick ability to learn) Jira, Confluence, or similar project management tools.
• Familiarity with Agile or Scrum methodologies is a plus.

Our Strategic Account Executives target and close new business with Datadog’s largest, most strategic customers and prospects. In this role you’ll be focused on uncovering the pain points organizations face as they operate in or migrate to a cloud environment at scale as well as delivering the appropriate Datadog solution.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

• Prospect into large Fortune 1000 companies while running an efficient sales process
• Maintain, build and own specific relationship maps for your territory including existing relationships and aspirational contacts
• Develop a deep comprehension of customer's business
• Negotiate favorable pricing and business terms with large commercial enterprises by selling value and ROI
• Handle existing customer expectations while expanding reach and depth into assigned territory
• Demonstrate resourcefulness when faced with challenges that defy easy solution
• Have intuitive sense of necessary steps to close business and gain customer validation
• Identify robust set of business drivers behind all opportunities
• Ensure high forecasting accuracy and consistency

Who You Are: 

• Someone with 5+ years closing experience (mix of field selling within mid-market and enterprise)
• Driven and have met/exceeded direct sales goals of 1M+ and operated with an average deal size of $100k+
• Able to demonstrate methodology to prospect and build pipeline on your own
• Experienced in working for an innovative tech company (SaaS, IT infrastructure or similar preferred)
• Experienced in selling into large Fortune 1000 companies with the ability to win new logos
• Role requires regular travel to client sites, within your area and other regions, using various modes of transportation (car, train, air), depending on business needs

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth: 

• High income earning opportunities based on self performance
• New hire stock equity (RSU) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing 
• Sales training in MEDDIC and Command of the Message 
• Intra-departmental mentor and buddy program for in-house networking 
• An inclusive company culture, opportunity to join our Community Guilds
• Generous and competitive medical benefits package
• Retirement savings match
• Pet adoption and insurance program

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

#LI-Remote

Our Federal sales team works with a best-of-breed product that solves real problems for our customers. Sellers follow a well-defined methodology that helps them identify the customer’s unique needs and clearly convey the value of the Datadog product. Whether you’re looking to learn from the best or be the best, the Datadog sales team is dedicated to furthering personal development and team success.

We are searching for an experienced Federal, Civilian Sales Executive that has a real passion for technology and can deliver on bold revenue targets. As we continue to enter into bigger markets, and formalize our support for the Public Sector enterprise segment, this division within Datadog will blaze the path for organizational growth. This is a lucrative opportunity to break into new Civilian Agencies within a rich territory, as well work with accounts who are in a hybrid state and transitioning to the cloud.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

• Prospect into large Fortune 1000 companies while running an efficient sales process
• Maintain, build and own specific relationship maps for your territory including existing relationships and aspirational contacts
• Develop a deep comprehension of customer's business
• Negotiate favorable pricing and business terms with large commercial enterprises by selling value and ROI
• Handle existing customer expectations while expanding reach and depth into assigned territory
• Demonstrate resourcefulness when faced with challenges that defy easy solution
• Have intuitive sense of necessary steps to close business and gain customer validation
• Identify robust set of business drivers behind all opportunities
• Ensure high forecasting accuracy and consistency

Who You Are: 

• Someone with 5+ years closing experience (mix of field selling within mid-market and enterprise)
• Driven and have met/exceeded direct sales goals of 1M+ and operated with an average deal size of $100k+
• Able to demonstrate methodology to prospect and build pipeline on your own
• Experienced in working for an innovative tech company (SaaS, IT infrastructure or similar preferred)
• Experienced in selling into large Fortune 1000 companies with the ability to win new logos
• Role requires regular travel to client sites, within your area and other regions, using various modes of transportation (car, train, air), depending on business needs.

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth: 

• High income earning opportunities based on self performance
• New hire stock equity (RSU) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing 
• Sales training in MEDDIC and Command of the Message 
• Intra-departmental mentor and buddy program for in-house networking 
• An inclusive company culture, opportunity to join our Community Guilds
• Generous and competitive medical benefits package
• Retirement savings match
• Pet adoption and insurance program

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

#LI-Remote

Our SLED sales team works with a best-of-breed product that solves real problems for our customers. Sellers follow a well-defined methodology that helps them identify the customer's unique needs and clearly convey the value of the Datadog product. Whether you're looking to learn from the best or be the best, the Datadog sales team is dedicated to furthering personal development and team success.

We are searching for an experienced SLED Sales Executive that has a real passion for technology and can deliver on bold revenue targets. As we continue to enter into bigger markets, and formalize our support for the Public Sector enterprise segment, this division within Datadog will blaze the path for organizational growth. This is a lucrative opportunity to break into new State, Local, and Education accounts within a rich territory, as well work with accounts who are in a hybrid state and transitioning to the cloud. 

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

• Prospect into large State, Local, and Education organizations while running an efficient sales process
• Maintain, build and own specific relationship maps for your territory including existing relationships and aspirational contacts
• Develop a deep comprehension of customer's business
• Negotiate favorable pricing and business terms with large SLED enterprises by selling value and ROI
• Handle existing customer expectations while expanding reach and depth into assigned territory
• Demonstrate resourcefulness when faced with challenges that defy easy solution
• Have intuitive sense of necessary steps to close business and gain customer validation
• Identify robust set of value drivers behind all opportunities
• Ensure high forecasting accuracy and consistency

Who You Are: 

• Someone with 5+ years closing experience (mix of field selling within assigned SLED region)
• Someone with 2-3+ years of SLED/Gov sales experience
• Driven and have met/exceeded direct sales goals of 1M+ and operated with an average deal size of $100k+
• Able to demonstrate methodology to prospect and build pipeline on your own
• Experienced in working for an innovative tech company (SaaS, IT infrastructure or similar preferred)
• Experienced in selling into large SLED organizations with the ability to win new logos
• Role requires regular travel to client sites, within your area and other regions, using various modes of transportation (car, train, air), depending on business needs

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth: 

• High income earning opportunities based on self performance
• New hire stock equity (RSU) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing 
• Sales training in MEDDIC and Command of the Message 
• Intra-departmental mentor and buddy program for in-house networking 
• An inclusive company culture, opportunity to join our Community Guilds
• Generous and competitive medical benefits package
• Retirement savings match
• Pet adoption and insurance program

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

#LI-Remote

Our Enterprise Federal sales team works with a best-of-breed product that solves real problems for our customers. Sellers follow a well-defined methodology that helps them identify the customer’s unique needs and clearly convey the value of the Datadog product. Whether you’re looking to learn from the best or be the best, the Datadog sales team is dedicated to furthering personal development and team success.

We are searching for an experienced Federal, Civilian Sales Executive that has a real passion for technology and can deliver on bold revenue targets. As we continue to enter into bigger markets, and formalize our support for the Public Sector enterprise segment, this division within Datadog will blaze the path for organizational growth. This is a lucrative opportunity to break into new Civilian Agencies within a rich territory, as well work with accounts who are in a hybrid state and transitioning to the cloud.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

• Prospect into large Fortune 1000 companies while running an efficient sales process
• Maintain, build and own specific relationship maps for your territory including existing relationships and aspirational contacts
• Develop a deep comprehension of customer's business
• Negotiate favorable pricing and business terms with large commercial enterprises by selling value and ROI
• Handle existing customer expectations while expanding reach and depth into assigned territory
• Demonstrate resourcefulness when faced with challenges that defy easy solution
• Have intuitive sense of necessary steps to close business and gain customer validation
• Identify robust set of business drivers behind all opportunities
• Ensure high forecasting accuracy and consistency

Who You Are: 

• Someone with 3+ years closing experience (mix of field selling within mid-market and enterprise)
• Driven and have met/exceeded direct sales goals of 1M+ and operated with an average deal size of $100k+
• Able to demonstrate methodology to prospect and build pipeline on your own
• Experienced in working for an innovative tech company (SaaS, IT infrastructure or similar preferred)
• Experienced in selling into large Fortune 1000 companies with the ability to win new logos
• Able to sit up to 4 hours, traveling to and from client sites
• Able to travel via auto, train or air up to 70% of the time

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth: 

• High income earning opportunities based on self performance
• New hire stock equity (RSU) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing 
• Sales training in MEDDIC and Command of the Message 
• Intra-departmental mentor and buddy program for in-house networking 
• An inclusive company culture, opportunity to join our Community Guilds
• Generous and competitive medical benefits package
• Retirement savings match
• Pet adoption and insurance program

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

#LI-Hybrid

Our Enterprise Federal sales team works with a best-of-breed product that solves real problems for our customers. Sellers follow a well-defined methodology that helps them identify the customer’s unique needs and clearly convey the value of the Datadog product. Whether you’re looking to learn from the best or be the best, the Datadog sales team is dedicated to furthering personal development and team success.

We are searching for an experienced Federal, Civilian Sales Executive that has a real passion for technology and can deliver on bold revenue targets. As we continue to enter into bigger markets, and formalize our support for the Public Sector enterprise segment, this division within Datadog will blaze the path for organizational growth. This is a lucrative opportunity to break into new Civilian Agencies within a rich territory, as well work with accounts who are in a hybrid state and transitioning to the cloud.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

• Prospect into large Fortune 1000 companies while running an efficient sales process
• Maintain, build and own specific relationship maps for your territory including existing relationships and aspirational contacts
• Develop a deep comprehension of customer's business
• Negotiate favorable pricing and business terms with large commercial enterprises by selling value and ROI
• Handle existing customer expectations while expanding reach and depth into assigned territory
• Demonstrate resourcefulness when faced with challenges that defy easy solution
• Have intuitive sense of necessary steps to close business and gain customer validation
• Identify robust set of business drivers behind all opportunities
• Ensure high forecasting accuracy and consistency

Who You Are: 

• Someone with 3+ years closing experience (mix of field selling within mid-market and enterprise)
• Driven and have met/exceeded direct sales goals of 1M+ and operated with an average deal size of $100k+
• Able to demonstrate methodology to prospect and build pipeline on your own
• Experienced in working for an innovative tech company (SaaS, IT infrastructure or similar preferred)
• Experienced in selling into large Fortune 1000 companies with the ability to win new logos
• Able to sit up to 4 hours, traveling to and from client sites
• Able to travel via auto, train or air up to 70% of the time

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth: 

• High income earning opportunities based on self performance
• New hire stock equity (RSU) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing 
• Sales training in MEDDIC and Command of the Message 
• Intra-departmental mentor and buddy program for in-house networking 
• An inclusive company culture, opportunity to join our Community Guilds
• Generous and competitive medical benefits package
• Retirement savings match
• Pet adoption and insurance program

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

#LI-Remote

About Us

CSQ227R175

PLEASE NOTE:
Due to federal contract requirements and client site access obligations, U.S. government Top Secret clearance are required to access classified information. The position is based in the Washington, D.C., Maryland, or Virginia metropolitan area and includes periodic on‑site work and client collaboration. Candidates with an active Secret or higher clearance are strongly encouraged to apply.

As a Resident Solutions Architect (RSA) on our Professional Services team, you will work with customers on short to medium term customer engagements on their big data challenges using the Databricks platform. You will provide data engineering, data science, and cloud technology projects which require integrating with client systems, training, and other technical tasks to help customers to get most value out of their data. RSAs are billable and know how to complete projects according to specification with excellent customer service. You will report to the regional Manager/Lead.

The impact you will have:

• Handle a variety of impactful customer technical projects which may include designing and building reference architectures, creating how-to's and productionalizing customer use cases
• Work with engagement managers to scope variety of  professional services work with input from the customer
• Guide strategic customers as they implement transformational big data projects, 3rd party migrations, including end-to-end design, build and deployment of industry-leading big data and AI applications
• Consult on architecture and design; bootstrap or implement customer projects which leads to a customers' successful understanding, evaluation and adoption of Databricks.
• Provide an escalated level of support for customer operational issues
• Collaborate with the Databricks Technical, Project Manager, Architect and Customer teams to ensure the technical components of the engagement are delivered to meet customer's needs
• Work with Engineering and Databricks Customer Support to provide product and implementation feedback and to guide rapid resolution for engagement specific product and support issues

What we look for:

• US Top Secret Clearance Required TS/SCI Preferred this position
• 6+ years experience in data engineering, data platforms & analytics
• Comfortable writing code in either Python or Scala
• Working knowledge of two or more common Cloud ecosystems (AWS, Azure, GCP) with expertise in at least one
• Deep experience with distributed computing with Apache Spark™ and knowledge of Spark runtime internals
• Familiarity with CI/CD for production deployments
• Working knowledge of MLOps
• Design and deployment of performant end-to-end data architectures
• Experience with technical project delivery - managing scope and timelines
• Documentation and white-boarding skills
• Experience working with clients and managing conflicts
• Build skills in technical areas which support the deployment and integration of Databricks-based solutions to complete customer projects
• Bachelor's degree in Computer Science, Information Systems, Engineering, or equivalent experience through work experience
• Ability to travel up to 30% when needed

Director of Jewish Student Life

George Mason Hillel

Role Overview

Make your mark on Jewish life in Northern Virginia by joining Mason Hillel as our Director of Jewish Student Life. You will bring your strategic thinking, interpersonal skills, and organizational savvy to oversee our student-life portfolio, programming, and engagement efforts at Mason Hillel. As Mason Hillel embarks on expanding its reach and implementing a strategic plan that focuses on relationship-based engagement and micro-community building, you will be a key partner in thinking boldly about how to inspire and engage students to co-create vibrant Jewish experiences and help find meaningful entry points for students to engage with their Jewish identities.

The ideal candidate will be familiar with the work of Hillel and be passionate about creating community, engaging students, and developing leaders. Reporting to the Executive Director, the Director of Jewish Student Life is responsible for ensuring the strategy and execution of student engagement and program development for Mason Hillel. This role is ideal for a creative leader with strong organizational skills, a deep commitment to Jewish identity, and a talent for engaging students in meaningful Jewish experiences.

What You’ll Do

Relationship-building and Student Engagement

• Develop one-on-one relationships with Jewish students by meeting them where they live, work and/or study, utilizing creative methods to reach and interest them. 
• Create and implement an engagement strategy that focuses on both traditional and contemporary Mason students with an eye toward consistent growth and engaging uninvolved students. 
• Run a student engagement internship program by recruiting, training interns in relationship-based engagement methodologies, and supervising their work. 
• Manage our database management software and data tracking efforts to inform engagement strategy.

Student Leadership and Programming

• Engage, empower, and mentor our student leadership team as they plan initiatives and creatively engage their peers.
• Serve as staff lead for all student organizations affiliated with Mason Hillel, helping students cultivate a Jewish community that is caring, diverse, welcoming and actively inclusive. 
• Work in partnership with student leadership and staff on implementing holiday and Shabbat programming.
• Manage recruitment and teach any Jewish Leadership Fellowships. 

Israel Engagement and Exploration

• Lead promotional and recruitment efforts for, and staff, our immersive Israel trips, include Birthright and the Prospective Student Leader trip. 

Marketing and Social Media

• Oversee social media, newsletters, and website to ensure staff and students maintain brand and messaging of Mason Hillel.
• Partner with students and staff to align engagement strategy with social media strategy. 

Administration & Teamwork

• Participate in regular team meetings and supervision with the Mason Hillel staff.
• Coordinate logistics for programs, including vendors, venues, and supplies.
• Support Hillel operations during evenings, weekends, and Jewish holidays as needed.
• Prepare and write grants for specific Hillel initiatives.
• Supervise the Springboard Fellow.
• Other responsibilities as assigned.

What You’ll Bring to the Job

• Bachelor’s degree and 2-4 years of full-time professional work experience. Past experience with the 18-24 demographic or higher education is a plus.
• Confidence in developing and running initiatives and comfort in asking questions. 
• Desire to motivate student leaders to engage their peers, deepen their Jewish identities, and think innovatively about program content and marketing. 
• Exemplary time management skills, including the capacity to juggle competing priorities and deadlines, and to remain flexible within an ambiguous, fast-paced environment. 
• A commitment to pluralism and comfort with your Jewish identity so you may act as a role model and mentor for emerging Jewish adults. 
• Strong interpersonal skills and the desire to work with colleagues across campus in a collaborative way to benefit students. 
• Strong written and verbal skills. 
• Comfort working independently and collaboratively.
• An entrepreneurial spirit - things may not always go according to plan, but you understand that ambiguity is part of developing great new opportunities.

What You’ll Receive

• Competitive salary in the nonprofit marketplace. The salary range for this role is $50,000-60,000.
• A comprehensive benefits package, including health insurance, vacation/medical time, Jewish holiday time off, retirement plan and parental leave.
• Great professional development, mentoring, and skill building opportunities
• Travel regionally and abroad, particularly to Israel
• A work culture that prioritizes the well-being of its employees
• Unlimited paid coffee conversations with students

About Mason Hillel

For over 25 years, Mason Hillel has been serving the 1,000 Jewish students at and affiliated with George Mason University and providing a safe, welcoming, and exciting community full of Jewish life, love, exploration, learning, and Israel. We strive toward building a Hillel where every Jewish student feels seen and heard and connected. Mason Hillel is embarking on a mission this year to implement a strategic plan that focuses on relationship-based Judaism, micro-community building, and increasing student engagement. George Mason University is the largest public university in Virginia and is recognized for its innovation, entrepreneurship, remarkable diversity and commitment to accessibility. The Jewish community of Northern Virginia is the largest and fastest growing in the Washington, DC metro area. Proximity to the nation’s capital offers a multitude of resources and opportunities.

Mason Hillel is affiliated with Hillel International. Hillel International enriches the lives of Jewish students so they may enrich the Jewish people and the world, and envisions a world where every student is inspired to make an enduring commitment to Jewish life, learning and Israel.

Director of Engagement

Brody Jewish Center, Hillel at the University of Virginia

Role Overview

Make your mark on Jewish student life by joining the Brody Jewish Center, Hillel at the University of Virginia, as the Director of Engagement. As Director of Engagement, you will be responsible for the development and implementation of the overall student engagement strategy for the BJC, which seeks to connect students at UVA to the Hillel at UVA community. 

You live and model a passionately Jewish life, are a master relationship builder, understand the makeup of the Jewish community at UVA, possess extremely high emotional intelligence, and thrive being “in it” with those you’re serving. You will utilize these skills to supervise our Springboard Innovation Fellow, coach student leaders through engagement work, and actively develop relationships with the wide breadth of Jewish students at UVA. 

You will be the primary staff member responsible for embracing and implementing our values of:

1. Knowing every student by name and story.
2. Creating pluralistic, welcoming, and inclusive communities
3. Fostering students' intellectual, social, and emotional growth

As Director of Engagement, you’ll drive Hillel forward by applying relationship-based engagement, positive energy, passion, and creativity to your work. You’ll develop and oversee the implementation of the Brody Jewish Center’s engagement strategy, supervise student interns, coach them in their engagement goals, and contribute to the overall vision for supporting and growing our student community. 

What You’ll Do

• Develop and manage the implementation of the Brody Jewish Center’s overall engagement strategy, bringing in various staff members to help move the strategy forward throughout the year. 
• Manage data collection and analysis to better understand the BJC’s impact on students month-to-month, sharing that data with staff to help direct their efforts to engage students.
• Oversee the First Year Experience (FYE) Cohort of student interns, ensuring that the BJC continues to grow a robust incoming/first year student experience and develop an engaged, consistent, and vibrant class that will sustain connection all four years.
• Supervise the Springboard Innovation Fellow, coaching them as a new professional and helping them test innovative strategies that will help meet engagement goals of the BJC, specifically in the less engaged student demographics. 
• Manage special events throughout the year with a focus on breadth programming and engaging new and less active students, often in collaboration with other staff and student leaders. These projects might include large-scale Shabbat experiences, Bagels on the Lawn, Welcome Week, Camp WaJew, Lawnukkah, Matzo Ball, etc. 
• Work with the Director of Israel Engagement & Global Jewish Experience to carry out the recruitment plan for Immersive experiences, understanding that immersives are a major entry point for engagement. 
• Engage in meaningful one-on-one and small group conversations focused on getting students to feel comfortable and excited about participating in BJC events and programs. 
• Provide leadership in marketing, public relations, and promotional activities as appropriate, including student social media engagement, to help more students connect with the BJC.

On a day to day basis you will

• Meet 1:1 (or in small groups) with students on Grounds, focusing outreach and engagement on those who have been seen 0-3 times each year. 
• Mentor, manage, and support the Springboard Innovation Fellow, helping them to connect their day-to-day responsibilities with the larger BJC engagement strategy and ensuring that their work is consistent, professional, and strategic. 
• Coach, train, and advise FYE interns so they, in turn, build a strong first-year class that is connected to the BJC community. 
• Lead the charge on large-scale event preparation, bringing in necessary student interns and staff members to collaborate on projects and ensure the timely execution of each major event
• Oversee student operations systems (RSVP system, catering, and communications), and manage social media engagement via student newsletters and social media accounts, highlighting the relationships, events, and opportunities available to the student community and larger community. 
• Direct team members on weekly social media engagement opportunities unique to their professional platform and hold team members accountable for virtual engagement strategies.  
• Routinely track and assess student participation data using the HEART database system, and use this information to tell a story about where staff and student interns can be making an impact on less engaged students.

What You’ll Bring to the Job

• 2+ years of experience in Jewish nonprofit, student engagement, events management, or a related field.
• Being a master relationship builder and connector. 
• A generative and strategic mind! You’re prepared to look at student impact data and trends and use that to drive student engagement strategy forward. 
• A deep passion for building pluralistic Jewish communities and creating a welcoming, vibrant, and deeply enriching Jewish environment on and around campus 
• A genuine curiosity about people and a desire to understand who they are and what they find meaningful
• An ability to be agile and to change course as needed with a positive attitude. 
• Comfort managing and executing multiple projects at once. 
• Clear and concise spoken and written communication skills. 
• Willingness to mentor and help student leaders grow, and an eye for cultivating student leadership. 
• Comfortability with working as part of a dynamic team as well as independently

What You’ll Receive

• Competitive salary in the non-profit marketplace. The salary range for this role is $60,000-$65,000
• A comprehensive benefits package, including health insurance, Group Supplemental Retirement Annuity (GSRA), pension plan, life insurance, Long Term Disability (LTD), Flexible Spending Plan, generous vacation/sick time, and parental leave.
• Great professional development, mentoring, and skill-building opportunities, attending at least one professional conference a year
• Flexibility in scheduling and during student breaks
• Opportunities for international travel at least 1x a year.

About Brody Jewish Center

BJC seeks to empower Jewish students to engage with their tradition in relevant and meaningful ways and to inspire a lifelong relationship with Judaism and the Jewish people.  BJC serves more than 1,000 undergraduate Jewish students, and more than 500 Jewish graduate students at the University. The Jewish community at the University of Virginia is thriving. BJC is an organization for students and run by students. Students at BJC are actively involved in visioning and programming, and they are true partners in the work of creating Jewish community at UVA.

Brody Jewish Center is affiliated with Hillel International. Hillel International enriches the lives of Jewish students so they may enrich the Jewish people and the world, and envisions a world where every student is inspired to make an enduring commitment to Jewish life, learning and Israel.

About Charlottesville

Just a 2-2.5 hour car or train ride from the DC area, and nestled at the foot of the Shenandoah National Park, Charlottesville is a great place to live for those looking for local charm, a lower cost of living, friendly people, access to the outdoors, all while still offering a small city feel . UVA is one of Charlottesville's biggest attractions, with excellent and accessible sporting events, a vibrant graduate student community, and rich history, but the city has so much else to offer. Known for its wineries, breweries, food scene, coffee scene, book and film festivals, run clubs, historical landmarks, hiking, and other recreational activities, it’s easy to spend a weekend in Charlottesville getting a little taste of everything! 

Charlottesville’s Jewish community is small but active and offers a local synagogue, a Chabad House, Hillel, a Jewish preschool, a young adult Jewish community, and more.

Appian is seeking a visionary Principal, AI GTM Excellence Leader reporting to the VP of Product Marketing, to transform and scale how our Product and Solution Marketing organization creates, delivers, and optimizes content. This highly visible role will act as a centralized Center of Excellence, leading the adoption of AI, scalable video, and innovative content strategies across the GTM organization.

This role is both strategic and hands-on. You will not only define the strategy, but also actively design, edit, and produce high-impact assets, including videos, animations, digital layouts, self-service content tools, and AI-enabled templates. The ideal candidate blends product marketing, content strategy, creative execution, AI fluency, and GTM operational scale.

In this role, you will:

• Lead the integration of AI-driven workflows across the PMM organization to improve productivity and expand the variety and volume of content outputs.

• Pioneer new strategies and operating models to scale video production and other high-impact digital assets.

• Build and deploy AI-enabled self-service content tools and templates that empower marketing, sales, and field teams while maintaining brand and messaging guardrails.

• Monitor emerging AI, content, and creative technology trends, and guide Product Marketing and Content teams on how to adopt them effectively.

• Actively create, edit, and produce top-tier deliverables, including videos, motion graphics, animations, and sophisticated digital layouts.

• Ensure content supports the full buyer journey, from web and digital campaigns to sales progression and closed-won opportunities.

• Develop and manage a scalable global network of content architects and production leaders who can translate complex product portfolios into clear, compelling stories and assets.

• Ensure AI-generated, self-served, and custom-built content aligns with Appian’s brand voice, messaging, and strategic positioning.

• Guide teams on the most effective layouts, formats, and delivery mechanisms to maximize audience engagement and market impact.

• Serve as a hands-on mentor, strategic advisor, and centralized resource across the PMM organization.

• Partner closely with product, marketing, and sales leadership to align teams around a shared GTM framework.

• Turn high-level strategy into measurable market impact, demand generation, and sales engagement.

Qualifications:

• 10–15+ years of senior-level experience in product marketing, content strategy, brand building, GTM leadership, or related roles.

• Demonstrated experience driving digital innovation, operational scale, and content transformation within a B2B or enterprise technology environment.

• Advanced, hands-on proficiency with creative technologies, including Adobe Creative Cloud tools such as Premiere Pro, After Effects, InDesign, Illustrator, and Photoshop.

• Experience with modern digital layout, UI, content production, or creative workflow platforms.

• Proven ability to combine strategic vision with hands-on execution across content creation, digital ecosystems, analytics, AI-driven workflows, and campaign execution.

• Experience building global messaging, content, or design systems that translate complex technical product portfolios into cohesive stories across multiple channels.

• Deep practical understanding of AI tools, generative workflows, and content automation platforms, with the ability to operationalize them for marketing teams.

• Strong cross-functional leadership skills, with experience aligning Product, Marketing, Sales, and GTM teams around a shared narrative and scalable content architecture.

• Strong eye for content layout, visual effectiveness, video production, and how B2B audiences consume content across different stages of the buyer journey.

• Hands-on leadership approach with the ability to break down silos, mentor teams, and set a high bar for creative and strategic execution.

#LI-MB1

Appian is looking for a strategic and detail-oriented Web Content Manager to contribute to the evolution and maintenance of our web presence. In this role, you will be responsible for the end-to-end production of high-impact web experiences, ensuring our CMS remains healthy, scalable, and user-friendly. Rather than just executing updates, you will manage the intake of stakeholder requests and enforce a content lifecycle strategy. You will also play a critical role in empowering other teams through distributed authoring, ensuring our global web footprint is consistent, modern, and optimized for conversion.

In this role, you will:

• Oversee the end-to-end production and launch of high-quality web pages, ensuring they are optimized for the B2B buyer journey.
• Partner with Content and Product Marketing teams to ensure web content is engaging, accessible, and aligned with company strategy.
• Partner with the SEO/AEO team to ensure web content is optimized for organic growth.
• Partner with creative agencies to ensure visual assets are delivered on time and aligned to web needs.
• Lead webpage localization efforts, ensuring a seamless and culturally relevant experience for international markets.
• Manage workflows between internal teams and external translation agencies to ensure high-quality, timely localized content updates.
• Manage the web component library within the CMS, ensuring technical stability and consistency.
• Monitor and maintain overall CMS health, collaborating with Web Engineering to troubleshoot issues and implement enhancements.
• Act as the primary point of contact for internal web requests, developing a clear prioritization framework to align web updates with business objectives.
• Build a regular cadence with regional marketing leads to provide visibility into the web roadmap and production timelines.
• Develop and enforce a global content lifecycle process, including regular audits, refreshes, and archiving of outdated content.
• Partner with the performance team to lead conversion rate optimization efforts on key landing pages through message and layout testing.
• Design and lead training programs to enable cross-functional and regional teams to perform self-service content updates within a governed framework.
• Create and maintain CMS documentation and guides to ensure high-quality execution across the organization.

Qualifications:

• 7+ years of related experience in web content management, with a strong focus on the B2B sector.
• Bachelor’s degree in Marketing, Business, Communications, or a related field.
• Deep expertise in enterprise-level CMS platforms, such as Adobe Experience Manager, Sitecore, or similar platforms.
• Strong understanding of how design systems power modern web architecture.
• Proven experience managing complex stakeholder environments and streamlining web production workflows.
• Experience managing web content intake, prioritization, localization, governance, and content lifecycle processes.
• Familiarity with web performance, SEO/AEO, CRO, and analytics-driven optimization.
• Clear and compelling communication skills, with the ability to translate technical requirements into actionable insights for stakeholders.

#LI-MB1

Dedrone, now part of Axon, is the global leader in smart airspace security, protecting critical infrastructure, military assets, and public spaces from drone threats. Our counter-unmanned aircraft systems (C-UAS) combine advanced RF sensors, radar integrations, AI-powered detection and classification software, and a unified command-and-control platform to provide complete airspace awareness and response capabilities. As Dedrone scales rapidly within the Axon portfolio, we are investing in dedicated Product Operations capacity to match the complexity and pace of growth.

Your Impact

As Product Operations Manager at Dedrone, you will ensure that every product — new and existing — is operationally ready for the field. You will lead the processes that bridge Product and Engineering with Manufacturing, Supply Chain, Support, and Partners, making sure that what we build can be reliably produced, deployed, serviced, and sustained. From Operational Readiness Plans for new product introductions to RMA management and field issue resolution, you will be the single point of accountability for operational excellence across Dedrone's hardware, software, and third-party product portfolio. This is a critical role for a business that has been growing many multiples year over year since 2023 while owning a deep and complex product stack.

What You'll Do

Location: This role is based out of one of our Sterling, VA office and follows a hybrid schedule. We rely on in-person collaboration and ask that team members work onsite Tuesdays through Fridays, with the flexibility to work remotely on Mondays, unless there is an approved workplace accommodation. We believe that connection fuels innovation, and our in-office culture is designed to foster meaningful teamwork, mentorship, and shared success.
Reports to: Sr. Product Manager II
Direct Reports: N/A

• Operational Readiness: Lead Operational Readiness Plans (ORPs) and Customer Operations Plans (COPs) for all new product introductions and major releases. Ensure cross-functional alignment on launch readiness across Manufacturing, Supply Chain, Support, Field Services, and Partners before products reach customers.
• New Product Introduction (NPI) Coordination: Serve as the Product organization's operational lead for NPIs, coordinating timelines, dependencies, and handoffs between Engineering, Manufacturing, Supply Chain, QA, and Support. Track and communicate readiness milestones.
• Sustaining & Field Issue Management: Own the operational response to field issues, RMAs, and sustaining engineering requests. Coordinate between Customer Support, Engineering, and Supply Chain to resolve issues and feed lessons learned back into the product development process.
• Third-Party & Starlink Hardware Programs: Manage the operational aspects of Dedrone's third-party hardware programs including Starlink connectivity, integrated radars, cameras, and mitigators. Coordinate with 3P vendors on supply, certification, and field support.
• Deployment-to-Roadmap Feedback Loop: Close the loop between field deployments and the product roadmap. Aggregate deployment data, field feedback, and support trends to inform product priorities and engineering improvements.
• Process Development: Build and refine the operational processes, templates, and tools needed for a scalable Product Operations function. Document and standardize workflows for ORPs, COPs, NPIs, and sustaining operations.
• Cross-Functional Coordination: Work closely with Product Management, Hardware Engineering, Software Engineering, Manufacturing, Supply Chain, QA, Customer Support, Field Services, and Partners to ensure seamless product delivery and operational excellence.

What You Bring

• Bachelor's degree in engineering, operations, supply chain, business, or related field.
• 3-4  years of experience in product operations, technical program management, NPI management, or a similar role in a hardware+software technology company.
• Strong experience with new product introduction processes, operational readiness, and launch coordination.
• Demonstrated ability to coordinate across engineering, manufacturing, supply chain, and support organizations.
• Experience managing RMA processes, field issue resolution, and sustaining engineering workflows.
• Strong project management skills with the ability to track complex, multi-workstream programs.
• Excellent cross-functional communication and stakeholder management skills.

Nice to Have

• Experience in the defense, aerospace, public safety, or security technology industry.
• Familiarity with hardware product development processes (DFM, prototyping, testing, certification).
• Experience managing third-party hardware vendor relationships and integration programs.
• Experience with Jira, Arena, or similar product lifecycle management tools.
• Experience working in a high-growth environment with rapidly evolving product lines and frequent new introductions.
• Understanding of government and defense deployment requirements and operational environments.

Benefits that Benefit You

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs

Benefits listed herein may vary depending on the nature of your employment and the location where you work.

Dedrone, now part of Axon, is the global leader in smart airspace security, protecting critical infrastructure, military assets, and public spaces from drone threats. Our counter-unmanned aircraft systems (C-UAS) combine advanced RF sensors, radar integrations, AI-powered detection and classification software, and a unified command-and-control platform to provide complete airspace awareness and response capabilities. As Dedrone scales rapidly within the Axon portfolio, we are investing in dedicated Product Operations capacity to match the complexity and pace of growth.

Your Impact

As Senior Product Operations Manager at Dedrone, you will ensure that every product — new and existing — is operationally ready for the field. You will lead the processes that bridge Product and Engineering with Manufacturing, Supply Chain, Support, and Partners, making sure that what we build can be reliably produced, deployed, serviced, and sustained. From Operational Readiness Plans for new product introductions to RMA management and field issue resolution, you will be the single point of accountability for operational excellence across Dedrone's hardware, software, and third-party product portfolio. This is a critical role for a business that has been growing many multiples year over year since 2023 while owning a deep and complex product stack.

What You'll Do

Location: This role is based out of one of our Sterling, VA office and follows a hybrid schedule. We rely on in-person collaboration and ask that team members work onsite Tuesdays through Fridays, with the flexibility to work remotely on Mondays, unless there is an approved workplace accommodation. We believe that connection fuels innovation, and our in-office culture is designed to foster meaningful teamwork, mentorship, and shared success.
Reports to: Sr. Product Manager II
Direct Reports: N/A

• Operational Readiness: Lead Operational Readiness Plans (ORPs) and Customer Operations Plans (COPs) for all new product introductions and major releases. Ensure cross-functional alignment on launch readiness across Manufacturing, Supply Chain, Support, Field Services, and Partners before products reach customers.
• New Product Introduction (NPI) Coordination: Serve as the Product organization's operational lead for NPIs, coordinating timelines, dependencies, and handoffs between Engineering, Manufacturing, Supply Chain, QA, and Support. Track and communicate readiness milestones.
• Sustaining & Field Issue Management: Own the operational response to field issues, RMAs, and sustaining engineering requests. Coordinate between Customer Support, Engineering, and Supply Chain to resolve issues and feed lessons learned back into the product development process.
• Third-Party & Starlink Hardware Programs: Manage the operational aspects of Dedrone's third-party hardware programs including Starlink connectivity, integrated radars, cameras, and mitigators. Coordinate with 3P vendors on supply, certification, and field support.
• Deployment-to-Roadmap Feedback Loop: Close the loop between field deployments and the product roadmap. Aggregate deployment data, field feedback, and support trends to inform product priorities and engineering improvements.
• Process Development: Build and refine the operational processes, templates, and tools needed for a scalable Product Operations function. Document and standardize workflows for ORPs, COPs, NPIs, and sustaining operations.
• Cross-Functional Coordination: Work closely with Product Management, Hardware Engineering, Software Engineering, Manufacturing, Supply Chain, QA, Customer Support, Field Services, and Partners to ensure seamless product delivery and operational excellence.

What You Bring

• Bachelor's degree in engineering, operations, supply chain, business, or related field.
• 5-8  years of experience in product operations, technical program management, NPI management, or a similar role in a hardware+software technology company.
• Strong experience with new product introduction processes, operational readiness, and launch coordination.
• Demonstrated ability to coordinate across engineering, manufacturing, supply chain, and support organizations.
• Experience managing RMA processes, field issue resolution, and sustaining engineering workflows.
• Strong project management skills with the ability to track complex, multi-workstream programs.
• Excellent cross-functional communication and stakeholder management skills.

Nice to Have

• Experience in the defense, aerospace, public safety, or security technology industry.
• Familiarity with hardware product development processes (DFM, prototyping, testing, certification).
• Experience managing third-party hardware vendor relationships and integration programs.
• Experience with Jira, Arena, or similar product lifecycle management tools.
• Experience working in a high-growth environment with rapidly evolving product lines and frequent new introductions.
• Understanding of government and defense deployment requirements and operational environments.

Benefits that Benefit You

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs

Benefits listed herein may vary depending on the nature of your employment and the location where you work.

Job Title:  Head of Communications

What Makes Us Unique:

At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've become the World's Best Hotel PMS Solutions Provider and landed on Deloitte's Technology Fast 500 again in 2024 – but we're just getting started. 

How You'll Make an Impact:

We’re looking for a Head of Communications to own our global narrative and elevate Cloudbeds as a leading voice for hospitality technology and the industry at large.

This is a senior, high-impact individual contributor role for an experienced communications leader who wants strategic ownership, executive access, and the opportunity to influence how the industry thinks.  

As Head of Communications, you’ll be the primary owner of Cloudbeds’ external voice. You’ll report to the VP of Marketing and collaborate closely with executive leadership, regional leadership, and our PR agency to define and amplify our point of view across media, thought leadership, and industry presence across the globe. You will:  

• Own Cloudbeds’ global communications strategy, spanning PR, thought leadership, executive visibility, and industry influence; 
• Define Cloudbeds’ positions on key industry topics, including the role of AI and the future of travel booking, hotel operations, and guest experience, and translate them into strong narratives that align with Cloudbeds brand and market positioning;
• Lead all company press releases and major announcements, ensuring clear, compelling, and consistent messaging; 
• Create and shape thought leadership in collaboration with Content Marketing, including bylines, op-eds, keynote narratives, and industry commentary;
• Act as a spokesperson for Cloudbeds in select media interviews, podcasts, and industry events; 
• Proactively identify and secure high-value speaking opportunities for Cloudbeds executives at major global conferences and events;
• Prepare executives for external visibility through messaging frameworks, media training, and presentation coaching;
• Own the development of keynote decks, executive presentations, and event materials in partnership with field marketing; 
• Build and maintain strong relationships with journalists, editors, and industry influencers across trade, hospitality, and mainstream media;
• Develop differentiated media pitches that drive meaningful coverage and position Cloudbeds as a thought leader;
• Serve as the primary liaison with PR agencies—setting direction, reviewing performance, and ensuring alignment with business priorities;
• Track and measure the impact of communications and PR efforts, using insights to refine strategy and improve results.

This is a chance to shape the public narrative of a fast-growing global SaaS company at a pivotal moment for the hospitality industry. You’ll have real influence, executive access, and the opportunity to help define how hotels think about the future.

What You Bring to the Team:

We’re looking for a seasoned communications professional who thrives as a trusted, senior-level contributor who can own both strategy and execution. You bring:

Extensive experience in communications, PR, or corporate messaging within hospitality, hotel tech, or adjacent B2B SaaS industries; A strong network of hospitality media, industry analysts, hoteliers, consultants, and influencers; Deep familiarity with major global hospitality and technology events—and how to maximize executive presence at them; Exceptional messaging instincts and the ability to articulate a clear, provocative point of view; Excellent writing and verbal communication skills; equally comfortable on stage, on camera, on a podcast, or behind the keyboard. Experience partnering closely with senior executives and serving as a trusted communications advisor; A self-directed, roll-up-your-sleeves mindset—you’re strategic, but you’re not afraid to do the work.

What Success Looks Like:

• Cloudbeds has a clear, differentiated, and compelling point of view that consistently shows up across media, events, executive communications, and thought leadership.
• Our executives are visible, well-prepared, and increasingly sought after as industry voices at top-tier global hospitality and technology events.
• Media coverage is proactive, high-quality, and aligned to our strategic priorities — reinforcing Cloudbeds as a hospitality industry leader and top vertical SaaS company. 
• Major announcements and narratives are sharp, cohesive, and elevate our brand positioning in the market.
• Communications is viewed internally as a strategic growth driver and trusted partner to leadership.

#LI-AM1

Imagery Scientist - EO Expert

Location: Springfield, VA / Washington Metro Area

 TS/SCI REQUIRED/Current CI Poly or Willing to take one Required

Allen Integrated Solutions is supporting NGA's Assurance and Governance Office (QA) Accreditation of AI Models (AGAIM) program. This position will identify and acquire imagery in support of Level 3 Accreditation—the application of the AI algorithm to operational imagery data sets. This position will serve as experts in your respective image modality and prepare imagery of the necessary quality, standards, and requirements. You will develop solutions that are informed by the specific phenomenology limitations and advantages of the sensors and platforms.

 Required Experience/Skills: 

• 6+ years of experience as an EO expert with understanding of collection, phenomenology, image formation process, and exploitation products
• Experience exploiting EO to determine the occurrence and location of an OOI
• Experience developing, testing, and evaluating new algorithms, processes, methodologies, and products using EO imagery with tools like Python, MATLAB, Google Earth Engine
• Experience communicating with technical and non-technical audiences about the availability and capabilities of EO
• Deep understanding of the principles of remote sensing and imagery processing and advanced exploitation methods

  Desired 

• Experience applying CV and machine learning to EO imagery

Imagery Scientist - SAR Expert

Location: Springfield, VA / Washington Metro Area

 TS/SCI REQUIRED/Current CI Poly or Willing to take one Required

Allen Integrated Solutions is supporting NGA's Assurance and Governance Office (QA) Accreditation of AI Models (AGAIM) program. This position will identify and acquire imagery in support of Level 3 Accreditation—the application of the AI algorithm to operational imagery data sets. This position will serve as experts in your respective image modality and prepare imagery of the necessary quality, standards, and requirements. You will develop solutions that are informed by the specific phenomenology limitations and advantages of the sensors and platforms.

 Required Experience/Skills: 

• 6+ years of experience as a SAR expert with understanding of collection, phenomenology, image formation process, and exploitation products
• Experience with SARPy and Matlab SAR toolbox
• Experience with RNIIS, information theoretic-based image quality metrics, SAR imagery quality metrics, and sensor metadata (e.g., graze, squint)
• Experience exploiting SAR to determining the occurrence and location of an OOI
• Experience developing, testing, and evaluating new algorithms, processes, methodologies, and products using SAR imagery with tools like Python, MATLAB, Google Earth Engine
• Experience communicating with technical and non-technical audiences about the availability and capabilities of SAR
• Deep understanding of the principles of remote sensing and imagery processing and advanced exploitation methods

  Desired 

• Experience applying CV and machine learning to SAR imagery

Account Manager, Communities

Company Overview ID.me is a high-growth enterprise software company that simplifies how people prove and share their identity online. The company empowers people to control their data through a portable and trusted login, which means they don’t need to create a new password when visiting sites that have the ID.me button. ID.me’s digital identity network has over 117 million registered members, and is used by fourteen federal agencies, agencies in 30 states and over 600 corporations for secure identity proofing and verification.

Role Overview The Account Manager (AM) is a senior-level, quota-carrying position responsible for the health, retention, and aggressive expansion of our most critical commercial and eRetailing accounts. You are the "CEO" of your assigned book of business within the Communities segment (e.g., Military, First Responders, Students, Teachers, Nurses, etc.). Your mission is twofold: ensure 100% net retention through impeccable renewal management and drive year-over-year (YoY) growth by identifying and closing expansion opportunities within existing customer portfolios.

Key Responsibilities

• Revenue Ownership & Growth
• Quota Attainment: Carry and exceed a formal quota composed of both Renewal Revenue (GRR) and Expansion (NRR) within your assigned commercial accounts.
• Land & Expand Strategy: Identify "white space" within current customers to expand Community Verification products, and drive growth via UX changes. 
• Upsell Execution: Lead the end-to-end sales cycle for expansion opportunities, from initial discovery to contract amendment and closing.
• Renewal & Retention Excellence
• Lifecycle Management: Proactively manage the renewal process starting 180 days out, ensuring zero "dark" periods or budget lapses.
• Churn Mitigation: Identify "at-risk" accounts early by monitoring usage health, program performance, and organizational changes (e.g., e-commerce leadership turnover or marketing budget shifts).
• Contract Negotiation: Navigate complex commercial procurement hurdles and vendor management processes to secure multi-year renewals and "sticky" master service agreements.
• Strategic Account Governance
• Executive Alignment: Maintain and deepen relationships with key decision-makers in the procurement process , specifically targeting e-commerce, MarTech, and performance marketing personas to ensure our solution remains a top-tier budget priority.
• Executive Business Reviews (EBRs): Lead high-impact EBRs that translate technical performance data into customer acquisition ROI, conversion rate optimization, and overall business objectives.
• Voice of the Customer: Act as a strategic liaison between commercial clients and our Product team, providing feedback to product development teams to influence the roadmap based on retail-specific needs.

Qualifications

• Experience & Expertise
• The Commercial Tech Veteran: 5+ years of experience in a quota-carrying account management, customer success, or "hunter" sales role.
• Industry Knowledge: Deep knowledge of e-commerce, MarTech, and performance marketing personas and budgets , with a preference for experience working with customers in apparel, consumer electronics, home goods, and/or sports and outdoors segments.
• Quota Performance: A year-over-year track record of achieving quota, hitting retention targets, and being recognized as a top performer.
• Deal Complexity: Experience managing portfolios and closing opportunities with ACVs ranging from $100k to $1m on 6 to 12 month sales cycles.
• Skills & Competencies
• Commercial Savvy: Ability to navigate complex retail organizations and holding companies, maintaining account stability during executive transitions.
• Analytical Growth Mindset: Skilled at looking at a massive internet retailer and mapping out a multi-year growth plan to capture every available brand and subsidiary.
• Collaborative Leadership: Experience working closely with internal teams, including Marketing, Solutions Consulting, and Customer Success, to ensure customer satisfaction and success.
• Startup Agility: Comfortable working for a team in a startup at a growth stage ; you possess an entrepreneurial personality capable of effectively solving problems with minimal guidance.
• Consultative Problem Solving: Superb planning and time management skills with the ability to understand customer pains and provide effective solutions to meet their business objectives.

Key Performance Indicators (KPIs)

• Gross Retention Rate (GRR): Ensuring existing contracts renew on time.
• Net Revenue Retention (NRR): Growth of the account via upsells and cross-sells.
• Pipeline Velocity: Speed at which expansion opportunities move through the commercial procurement funnel.

Our Core Values

• Don’t be a jerk.
• Always compete.
• Ask questions like a 5-year old.
• Inspire people with your passion.
• Make something better every day.
• Treat each customer like your favorite family member.
• Own your mistakes so you can learn from them.
• Details are everything.
• Act like a scientist, not a talking head.
• Be truthful (even when it’s hard).
• Reflect ID.me’s values in your actions.
• If the rule prevents the right outcome, then break the rule.

ID.me maintains a work environment free from discrimination, where employees are treated with dignity and respect. All ID.me employees share in the responsibility for fulfilling our commitment to equal employment opportunity. ID.me does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Role Overview

ID.me is seeking a GRC Engineer to design, build, and operate AI agents that automate the compliance lifecycle across FedRAMP, ISO 27001, SOC 2, and Kantara accreditation programs.

This role is a technologist that focuses on solving GRC domain problems with automation and AI.. You will write code and build tooling to scale GRC capabilities and reduce the compliance burden.. You will own engineering AI capabilities while also have the skillset to dive into compliance issues as another set up hands..

The primary initial challenge is automated evidence collection. You will develop programmatic methods to extract evidence from source systems, feed it into evaluation agents, and enable continuous monitoring to replace traditional annual snapshots with ongoing automated assurance.

This role is based out of our Mountain View, CA or McLean, VA offices and requires full-time in-office attendance

Core Responsibilities

• Own the full development lifecycle for AI agents designed to automate evidence collection, evaluation, and continuous monitoring.
• Serve as the technical lead for LogicGate and our GRC SaaS integrations, ensuring the platform scales with our data needs.
• Develop programmatic methods to extract evidence from source systems (AWS, GCP, GitHub) and feed it into evaluation agents to replace traditional annual audits.
• Act as a high-bandwidth teammate capable of picking up slack in "traditional" GRC areas: policy authoring, change management, and manual controls enforcement.
• Support the team's deep-dive efforts into FedRAMP, ISO 27001, and SOC 2, translating domain expertise into automated agent logic.
• Build and maintain integration layers (MCP servers, APIs) that allow GRC tools to interact seamlessly with our internal ecosystem (Jira, BigQuery).
• Contribute towards preparing compliance documentation, control evidence, and control owners for internal and external audits

Basic Qualifications

• 5+ years of software engineering experience.
• Experience building AI/ML-powered applications or agentic systems.
• Proficiency in Python (or another language) and experience with API integrations/data processing.
• Familiarity with at least one compliance framework (FedRAMP, ISO 27001, SOC 2, or NIST).
• Experience with Git, CI/CD, and deploying production-grade services.

Preferred Qualifications

• Experience with the Anthropic Claude API, Model Context Protocol (MCP), or Claude Agent SDK.
• Experience extracting data from cloud infrastructure (AWS, GCP) or security tooling (SIEM, vulnerability scanners).
• Familiarity with GRC platforms (LogicGate, ServiceNow) or compliance data models.
• Experience with OSCAL (Open Security Controls Assessment Language).
• Background in highly regulated environments (FinTech, GovCloud, Healthcare).

#LI-JS1

The Global Partner Experience Lead is a critical, high-visibility role responsible for defining and executing the end-to-end journey for Appian's global partner ecosystem. This leader acts as the central hub of partner enablement, ensuring Appian partners receive a consistent, friction-free experience, world-class enablement resources, and clear, accelerated paths to proficiency across their sales, technical pre-sales, and delivery functions.

You will establish the Partner Enablement Center of Excellence (CoE), strategically aligning enablement efforts across Sales, Solutions Consulting (Pre-Sales), Product, and Professional Services (Delivery) to maximize partner-led revenue, speed up time-to-productivity, and drive successful customer outcomes globally.

Key Responsibilities: 

As the leader of the Central Function, your responsibilities will focus on strategy, governance, experience design, and content curation:

• Strategy & Governance: Define the global Partner Experience & Enablement Charter, mission, and operating model. Establish and lead the Partner Enablement Council (PEC), managing the centralized strategy with decentralized content ownership.

• Partner Experience (PX) Design: Design and continuously map the partner's complete lifecycle and enablement journey (from recruitment to advanced competency). Ensure a unified, world-class digital experience through the Partner Portal/LMS and drive the adoption of new enablement technologies.

• Program Ownership: Design and manage foundational global programs, including the Global Partner Onboarding curriculum, the strategic Certification Frameworks tied to partner tiers, and the annual "Train-the-Channel" summit.

• Content Curation & Publishing: Own the centralized content taxonomy, version control, and publishing process. Act as the final quality gate to ensure all partner-facing content is accurate, consistent, and relevant.

• Metrics & Reporting: Own the top-level Enablement KPIs. Implement the reporting framework and regularly communicate partner experience impact and performance metrics to senior leadership and the Partner Channel organization.

About You:

• Bachelor’s Degree in a related field 

• 7+ years of progressive experience in Partner Enablement, Channel Sales Strategy, or Field Enablement within a high-growth SaaS or Enterprise Software company.

• 3+ years in a leadership role responsible for a global or centralized enablement function.

• Proven track record of designing, launching, and scaling complex global partner enablement programs (Onboarding, Certification, Tiered Requirements, Leveraging AI to Scale).

• Expertise in Partner Lifecycle Mapping and translating partner needs into high-impact enablement programs.

• Deep familiarity with LMS/Partner Portal/AI technologies and content management best practices (taxonomy, version control, Personalization, Scale).

• Exceptional leadership and communication skills, with the ability to lead, influence, and drive alignment across functional teams (Sales, Product, Services) in a dotted-line reporting structure across teams.

• Demonstrated ability to use data (KPIs, PSAT, Content Utilization) to measure program effectiveness and drive continuous improvement.

Customer Experience Solutions Specialist | Hawthorne Residential Partners 

Location: Remote  

Customer Experience Solutions Specialist | Position Summary  

The Customer Experience Solutions Specialist (CX Solutions Specialist) plays a key role in shaping and executing the strategy for our core front-of-house technology platforms and CX programs. This position enhances the resident experience and improves operational efficiency across our communities. Leveraging expertise in multifamily technology, data-driven insights, and technical acumen, this role optimizes customer-facing platforms to deliver a superior, people-first resident journey. Additionally, this role helps shape Hawthorne’s voice of customer programs, CRM, survey strategies, and reputation management platforms. 
 

Customer Experience Solutions Specialist |  Job Functions 

Product Strategy 
 

• Develop and optimize Hawthorne’s key technology platforms to enhance customer experience and operational efficiency. 

• Drive product enhancements by prioritizing business needs and staying up to date with the most current product updates and features.  

• Own the product roadmap for CX platforms, including prioritization, timelines, and feature rollout 

• Translate operational and customer needs into clear product requirements and enhancements 

• Identify opportunities to streamline workflows and improve system adoption across teams 

Customer Insights 

• Manage survey and reputation strategies and platforms to generate actionable CX insights. 
• Drive the collection, analysis, and sharing of customer insights to shape strategy and product development. 

• Monitor trends across feedback channels to proactively identify system gaps or friction points 

• Partner with teams to turn insights into actionable improvements within CX platforms 

Technical Expertise 

• Serve as the primary subject matter expert for CX platforms (Knock, RentCafe, etc.) 

• Develop a deep understanding of our customer-facing platforms and technology ecosystem to ensure a holistic approach to customer experience. 

• Oversee system configuration, setup, and ongoing optimization 

• Troubleshoot, analyze and develop CX platforms to ensure optimal performance. 

• Lead, train, and participate in technology pilots that support our CX vision. 

• Respond to and troubleshoot requests submitted through the ticketing system, providing timely resolutions and support across customer experience platforms 

Data & Insights 

• Analyze and report on technology pilots, issues, and CX projects. 

• Oversee the setup and pilots of CX technologies.  

Collaboration: 

• Work closely with operations, digital marketing, software, and training departments to ensure the success of product operations. 

• Manage relationships with vendor partners, ensuring they meet the strategic goals and timelines. 

Required Qualifications: 

• Educational Background: Bachelor’s degree in Business, Marketing, or a related field preferred but not required. 

• Experience: 5+ years in software, operations, or Multifamily services. 

• Analytical & Technical Proficiency: Skilled in data analysis, with technical knowledge of CX platforms and operational systems such as Yardi or Rent Cafe CRM to translate insights into strategic action. 

• Customer-Centric Mindset: Deep commitment to understanding and advocating for residents’ needs, behaviors, and expectations. 

• Communication Skills: Excellent written and verbal communication skills, with experience presenting to executive teams and engaging cross-functional stakeholders. 

• Cross-functional collaboration skills: Experience leading without direct authority. 

Benefits That Matter  

When you join our team, you’re stepping into a culture built around growth, wellbeing, and genuine care for our people. We’re committed to helping you thrive—professionally, personally, and financially.  

Here’s what you can look forward to:  

Personal & Financial Benefits  

• Enjoy Your Time Off: Start with 22 days of vacation, sick, and personal time. 

• Make an Impact: Enjoy 16 hours of paid volunteer time annually. 

• Recharge & Celebrate:  

• 10 paid holidays + 1 floating holiday of your choice  

• 8 hours off to celebrate your birthday 

• Future Planning: Company 401(k) match to support your financial goals. 

• Financial Wellness Reimbursement: Resources to support your long-term financial health. 

• Referral Bonuses: Earn rewards for bringing great talent to the team. 

• Exclusive Discounts: Access to savings at over 1 million retailers and Hawthorne guest suite discounts. 

Personal & Professional Development 

• Comprehensive Onboarding: Feel supported and prepared from day one. 

• Ongoing Learning: Tailored training programs to help you grow your skills and career. 

• Career Pathing: Clear, defined progression opportunities. 

• Hawthorne Cares Fund: Financial assistance available for unexpected emergencies. 

• Celebrate Success: Participate in annual Sales Rally events and contests. 

• Education Reimbursement: We invest in your continued learning. 

Health & Wellness Benefits 

• Medical & Vision: Comprehensive plans designed for peace of mind. 

• Dental & Life Insurance: 100% company-paid coverage. 

• Paid Family Leave: Maternity, paternity, and adoption leave so you can focus on what matters most.