Company Overview

ID.me is the next-generation digital identity wallet that simplifies how individuals securely prove their identity online. Consumers can verify their identity with ID.me once and seamlessly log in across websites without needing to create a new login and re-verify. Over 140 million users experience streamlined login and identity verification with ID.me at 20 federal agencies, 44 state government agencies, and 66 healthcare organizations. More than 600 consumer brands use ID.me to verify communities and user segments to honor service and build more authentic relationships. ID.me’s technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST 800-63-3 IAL2 / AAL2 credential service provider by the Kantara Initiative. ID.me is committed to “No Identity Left Behind” to enable all people to have a secure digital identity. To learn more, visit https://network.id.me.

Role Overview

ID.me is seeking a Staff Data Engineer (SDE-V) to lead the design, build, and operation of the core data infrastructure that underpins our identity platform. This engineer will be responsible for ensuring the reliability, scalability, and performance of the systems that move, process, and store data across the company.

In this role, you’ll own and operate key data infrastructure components — including event streaming platforms, relational databases, and batch processing systems — while driving automation and engineering best practices that improve data platform reliability and developer efficiency. You’ll partner closely with Platform Engineering, Site Reliability Engineering, and Compliance teams to ensure ID.me’s data ecosystem meets demanding operational, security, and regulatory requirements.

This is a hands-on technical leadership role for a data infrastructure engineer who thrives at the intersection of distributed systems, platform engineering, and data operations.

This role is based out of our Mountain View, CA or McLean, VA offices and requires full-time in-office attendance.

Responsibilities

• Own and operate core data infrastructure, including event streaming, relational database, and batch processing platforms.
• Design and implement highly reliable, observable, and scalable data systems that enable real-time and batch data processing.
• Develop automation and guardrails for data governance, retention, and compliance, ensuring auditability and consistency across services.
• Partner with application, platform, and SRE teams to improve data access patterns, reliability SLAs, and recovery processes.
• Establish standards for data infrastructure monitoring, alerting, and capacity planning, ensuring proactive issue detection.
• Drive operational excellence by improving resilience, reducing toil, and implementing self-healing or automated recovery mechanisms.
• Evolve and optimize data pipelines that support downstream analytics, identity verification, and machine learning systems.
• Evaluate, implement, and operate event-driven and batch data platforms such as Kafka, Google Pub/Sub, Dataflow, or Temporal.
• Lead incident response and root cause analysis for production data systems, contributing to postmortems and platform improvements.
• Mentor engineers and advocate for reliability-focused engineering culture across teams.
• Data lake architecture — Design and build the data lake storage and compute topology (object storage, partitioning, lifecycle, tiering) to support batch and streaming workloads.

Minimum Qualifications

• Bachelor’s or Graduate degree in Computer Science, Software Engineering, or a related technical field.
• 8+ years of professional experience in data engineering, software engineering, or distributed systems development.
• 6+ years of programming experience in one or more languages such as Go, Python, or Java, with emphasis on automation and data system integration.

Preferred Qualifications

• Deep expertise in building and operating data systems—including relational databases, streaming, and batch platforms—in production environments.
• Hands-on experience administering and optimizing PostgreSQL or other relational databases in the cloud (AWS RDS, CloudSQL, or AlloyDB).
• Solid understanding of reliability engineering principles, including observability, SLOs, capacity management, and operational readiness.
• Experience managing cloud infrastructure (AWS or GCP) using infrastructure-as-code tools like Terraform, Kubernetes, or Helm.
• Experience operating event streaming platforms such as Kafka or Google Pub/Sub.
• Experience with batch and stream processing systems, including Dataflow, Temporal, or Airflow.
• Strong knowledge of data pipeline orchestration, change data capture, and schema management.
• Background in automation, incident response, and data platform observability.
• Familiarity with data governance and regulatory compliance frameworks (e.g., FedRAMP, GDPR, NIST).
• Contributions to open-source data infrastructure projects or strong community engagement in the data reliability space.
• Passion for performance engineering, system design, and mentoring others to deliver operational excellence at scale.
• AI-assisted development — Demonstrable experience using AI developer tools (e.g., code generation, test generation, query synthesis) to accelerate platform automation while validating outputs through code review and tests.
• Data-aware LLM usage — Ability to safely use large language models for tasks such as SQL generation, data lineage summarization, and runbook drafting while ensuring no sensitive data is exposed to external models and all prompts and outputs are logged for audit.

Company Overview
ID.me is the next-generation digital identity wallet that simplifies how individuals securely prove their identity online. Consumers can verify their identity with ID.me once and seamlessly log in across websites without needing to create a new login and re-verify. Over 140 million users experience streamlined login and identity verification with ID.me at 20 federal agencies, 44 state government agencies, and 66 healthcare organizations. More than 600 consumer brands use ID.me to verify communities and user segments to honor service and build more authentic relationships. ID.me’s technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST 800-63-3 IAL2 / AAL2 credential service provider by the Kantara Initiative. ID.me is committed to “No Identity Left Behind” to enable all people to have a secure digital identity. To learn more, visit https://network.id.me.

Role Overview
We are seeking a Site Reliability Engineer to join our Core Platform Engineering organization. The SRE team builds the automation, observability, and operational foundations that ensure ID.me’s services are reliable, scalable, and secure. 

As an SRE, you will play a pivotal role in building the platform and governance processes required to safely scale, deploy, and operate a high volume of machine-generated applications and features. You will design and implement the automated guardrails that maintain our high standards for resilience and security in an AI-accelerated development environment. You’ll focus on infrastructure automation, observability, performance optimization, and incident response, partnering closely with Software Engineering teams to foster a culture of reliability and operational excellence.

This role is based out of our Mountain View, CA or McLean, VA offices and requires full-time in-office attendance, 5 days per week.

Responsibilities

• Build and maintain automated reliability tooling, infrastructure as code, and observability systems that enhance uptime and service performance.
• Develop monitoring, logging, and alerting frameworks (e.g., Prometheus, Grafana, OpenTelemetry) to detect and remediate issues proactively.
• Implement automated architectural reviews and reliability guardrails for agent-developed applications to ensure machine-generated code meets long-term maintainability and performance standards.
• Partner with engineering teams to design and implement scalable, fault-tolerant systems that meet defined SLIs and SLOs.
• Automate repetitive operational tasks and develop self-healing and auto-remediation mechanisms to minimize human intervention.
• Participate in on-call rotations and lead incident response efforts, performing post-incident reviews and driving systemic improvements.
• Improve the deployment and release process using CI/CD pipelines and progressive delivery techniques to ensure stability and safety.
• Champion observability, reliability, and operational readiness reviews as part of the development process.
• Collaborate with Security and Compliance teams to ensure production systems meet FedRAMP, NIST, and internal policy requirements.
• Contribute to documentation, runbooks, and internal tooling to enhance knowledge sharing and operational maturity across teams.

Minimum Qualifications

• Bachelor’s degree in Computer Science, Software Engineering, or a related technical field.
• 3-5 years of experience in Site Reliability Engineering, DevOps, or Infrastructure Engineering.
• 2+ years of hands-on experience managing and scaling services in cloud environments such as AWS, GCP, or Azure.
• 1+ years proficiency in at least one modern programming language (e.g., Java, Go, Python, Ruby, JavaScript).

Preferred Qualifications

• Strong understanding of containerization and orchestration technologies (Docker, Kubernetes).
• Experience implementing and maintaining CI/CD pipelines and automation frameworks.
• Working knowledge of observability systems—metrics, tracing, logging, and alerting.
• Experience building automated recovery, failover, or chaos-engineering systems to validate reliability.
• Familiarity with event-driven architecture and asynchronous processing systems.
• Knowledge of distributed systems design, load balancing, and performance optimization.
• Exposure to infrastructure-as-code tools (Terraform, Pulumi, Ansible) and GitOps practices.
• Understanding of security and compliance frameworks (FedRAMP, SOC2, or NIST 800-53).
• Strong analytical and troubleshooting skills across the stack—from network to application layer.
• Excellent communication and documentation skills, with a focus on cross-team collaboration and continuous improvement.
• Experience using AI agentic coding assistants and deploying custom AI agents or automated workflows into production environments.

Role Overview

The Staff Site Reliability Engineer, Infrastructure role is building a high-scale infrastructure team responsible for owning environments with thousands of nodes. Candidates must have experience operating at this scale and leading infrastructure through significant transformation—especially moving from monoliths to scalable microservices and platform/API architectures.

Our current team is shifting from reactive support to proactive engineering. Our product demands reliability and we need someone who understands what that truly means. You’ll help unify a complex infrastructure stack, build systems that guide application teams toward best practices, and drive cross-functional efforts across product, app, and integration teams.

If you've led large-scale growth, know how to turn infrastructure chaos into scalable systems, and can show others what "good" looks like—we want to talk.

The position will work from our Mountain View, CA office five days per week.

Responsibilities

• Execute on the transformation from monolith to scalable microservices (API/Platform focus).
• Drive initiatives to continually improve reliability, with a deep understanding of the implications of each “9.”
• Architect systems and write code that enables application teams to adopt best practices by default—not by instruction.
• Integrate and unify diverse infrastructure components into a cohesive, scalable platform within a massive tech stack.
• Design observability, reliability, and CI/CD frameworks to support growth and operational excellence at scale.
• Collaborate cross-functionally with product, application, and integration teams to align infrastructure direction with business goals.
• Provide technical leadership to shift the team from reactive support to a proactive, strategic function.
• Mentor and guide a team of 6 engineers while shaping the direction of infrastructure engineering.

Minimum Qualifications 

• Bachelor's degree in Computer Science or related field of study.
• At least 10 years of hands-on coding experience in building internal platforms/tools to support developer experience and operational best practices.
• At least 5 years of experience in cloud platforms—GCP preferred, AWS acceptable; cloud engineering background required.

Preferred Qualifications

• Proven experience scaling infrastructure in environments with many thousands of nodes. 
• Track record of leading architectural shifts from monolithic systems to microservices in large-scale environments.
• Deep knowledge of reliability engineering and high-availability systems; able to articulate the impact of increasing the number of 9s. 
• Strong understanding of first-party infrastructure integration and unifying disparate systems.
• Familiarity with observability, CI/CD tooling, and infrastructure automation.
• Experience at large-scale tech companies (Google, Meta, Amazon, etc.) or equivalent environments highly preferred.
• Strong cross-functional collaboration skills and the ability to drive infrastructure alignment across engineering orgs.

Role Overview

We’re seeking a Recruiting Operations Specialist to help build a hiring experience that is efficient, compliant, scalable, and candidate-centered. As a key partner to the Recruiting Delivery Team, hiring managers, and TA Operations leadership, you will help keep recruiting operations running smoothly from interview coordination through pre-employment readiness. This role combines operational execution, process governance, compliance support, and a strong focus on candidate experience.

You will also help modernize recruiting operations through thoughtful use of AI and automation. The right candidate is highly organized, detail-oriented, trusted with sensitive information, and able to use AI as a practical skill to streamline workflows, improve quality, and drive stronger operational execution in a fast-paced environment.

This opportunity is located onsite at ID.me’s West Coast headquarters in Mountain View, California 5 days a week and is not able to be done remotely. 

What You’ll Do

Drive Interview Operations and Candidate Experience

• Manage complex scheduling across panel, onsite, and executive interview loops while delivering a high-quality candidate and stakeholder experience.
• Oversee interview logistics, including itineraries, calendars, interview guides, scorecards, candidate communications, assessments, and pre-employment steps.
• Support candidate travel and related logistics as needed.
• Use AI-supported tools to streamline coordination, improve communication quality, and reduce administrative effort while maintaining a high-trust, human-centered experience.

Strengthen Recruiting Operations and Process Execution

• Support day-to-day Talent Acquisition Operations activities, including workflow coordination, documentation, and follow-through on key initiatives.
• Create and improve templates, process documentation, and operational resources to support consistency, scalability, and execution quality.
• Identify and implement process improvements that reduce manual effort, improve service levels, and enable more efficient ways of working.
• Support TA Operations projects and initiatives, including tool rollouts, process updates, recruiting campaigns, and hiring surges.

Maintain Process Governance and Data Quality

• Own the recruiting SOP library as the source of truth for operating procedures across the hiring lifecycle.
• Keep process documentation current and support adoption of consistent best practices across the recruiting function.
• Maintain ATS data accuracy and stage/status integrity, including required fields, dispositions, and workflow compliance.
• Prepare and review recurring reports related to pipeline hygiene, screening turnaround times, operational performance, and program activity.
• Use AI-enabled tools to support reporting and analysis by surfacing trends, flagging exceptions, and identifying data quality issues, while validating outputs for accuracy.

Support Recruiting Programs and Onboarding Readiness

• Support recruiting initiatives such as early career hiring, university recruiting, veteran hiring, recruiting events, and hiring campaigns.
• Assist with talent marketing and candidate communications related to events and nurture efforts.
• Help coordinate onboarding and orientation logistics to create a smooth transition from offer acceptance through Day 1.

• Support pre-employment immigration processes by track key milestones, required documentation, and case status to support hiring readiness and operational visibility.

Advance Recruiting Operations Through AI

• Use approved AI-enabled tools to improve the speed, accuracy, and scalability of recruiting operations.
• Identify opportunities to apply AI and automation to coordination, documentation, reporting, and communication workflows.
• Apply sound judgment to determine when AI is appropriate and when a human-led approach is required, especially in sensitive situations.
• Protect candidate privacy and confidential information in accordance with company policies and data protection standards.
• Escalate tool issues, workflow gaps, or potential data risks to TA Operations leadership.

What We’re Looking For

Required Qualifications

• Bachelor’s degree required.
• 0–2+ years of experience, including internships, academic projects, or entry-level exposure in recruiting operations, recruiting coordination, human resources, talent acquisition, sales operations or a related field, or equivalent practical experience.
• Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.
• High attention to detail and strong standards for documentation, accuracy, and follow-through.
• Strong written and verbal communication skills.
• Experience handling sensitive or confidential information with discretion.
• Ability to work independently within established processes while applying sound judgment.
• Demonstrated AI fluency, including the ability to use AI tools to improve workflow efficiency, quality, and execution.
• Successful completion of an AI skills assessment.

Preferred Qualifications

• Experience with Greenhouse ATS and Google Workspace, including Calendar, Gmail, Docs, and Sheets.
• Experience supporting recruiting compliance processes, including background checks, drug screening, audit preparation, or employment documentation.
• Experience using AI-enabled tools to improve operational workflows, documentation, communications, or reporting.
• Experience supporting recruiting programs such as events, early career hiring or hiring campaigns.
• Comfort working with senior stakeholders and managing complex scheduling scenarios.
• Familiarity with recruiting metrics such as pipeline health, funnel conversion, cycle time, screening turnaround, and SLA tracking.
• Experience building or maintaining SOPs, playbooks, or operational process documentation.

Why This Role Matters

This role helps create the structure, quality, and consistency that allows recruiting to operate at scale. You’ll play an important part in delivering a strong candidate experience, protecting compliance, improving operational performance, and helping the team work smarter through thoughtful process design and responsible use of AI.

Role Overview

ID.me is seeking a Staff Software Engineer to join the Wallet – Authentication & Verification Experiences team. This team owns the core authentication and identity verification flows that millions of members rely on every day — from secure login and multi-factor authentication to passkeys, biometrics, and the end-to-end member experiences that establish trust and unlock access to government, healthcare, and commercial services.

As a Staff Engineer, you will be a technical anchor for one of ID.me’s most critical and high-scale engineering domains. You will drive architecture decisions, lead complex cross-team initiatives, and raise the bar for engineering quality, security, and reliability. You’ll collaborate closely with product, security, and platform teams to shape the next generation of authentication and verification experiences at ID.me.

This position will work from our Mountain View, CA office five days per week.

Key Responsibilities

• Architect & Lead Authentication Systems: Design and evolve scalable, secure, and resilient authentication experiences, including MFA, passkeys (FIDO2/WebAuthn), biometric flows, push notification authentication, and OAuth2/OIDC-based login systems that serve tens of millions of members daily at peak volume.
• Drive Verification Experience Excellence: Lead the technical design of end-to-end member-facing verification flows, including document-based identity proofing, face match, supervised verification, and trusted referee experiences — ensuring they meet NIST 800-63-3 IAL2/AAL2 standards with minimal friction.
• Technical Leadership & Mentorship: Serve as a technical anchor for the team — setting the standard for code quality, system design, and engineering best practices. Mentor senior and mid-level engineers through code reviews, architectural guidance, and pairing.
• Cross-Team Collaboration: Partner with Security, Platform, Identity Graph, Product, and Compliance teams to deliver cohesive features and integrations. Drive alignment on shared architectural decisions and multi-team initiatives that span authentication and identity verification.
• Reliability, Performance & Security: Own the availability and performance of authentication services at scale. Lead initiatives around observability, alert hygiene, capacity planning, and incident response for high-traffic, high-sensitivity systems.
• Compliance & Data Integrity: Champion compliance initiatives including data retention, compromised credential detection, biometric data governance, and privacy-preserving design patterns. Ensure authentication systems meet evolving legal and regulatory requirements.
• Roadmap Influence: Provide technical input into team roadmap planning. Identify engineering investments that improve developer velocity, system resilience, and member experience — and advocate for them with engineering leadership and product.

Basic Qualifications

• Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent practical experience).
• 8+ years of professional software engineering experience building and operating high-availability production services.
• Demonstrated familiarity with AI-assisted development tooling (e.g., Claude Code, Cursor, or equivalent) and a commitment to fostering an AI-first engineering culture that maximizes team quality and velocity.
• Demonstrated expertise designing and implementing authentication systems — including MFA, SSO, OAuth2, OpenID Connect, and/or passkeys (FIDO2/WebAuthn).
• Strong backend engineering fundamentals in one or more languages such as Ruby, Java, Go, or Python, with a track record of building secure, scalable APIs and services.
• Experience operating distributed systems at scale, including caching, async processing, and cloud-native infrastructure (GCP preferred).
• Proven ability to lead complex, cross-team technical initiatives from definition through delivery with minimal oversight.
• Strong communication and collaboration skills, with experience influencing technical direction across engineering, product, and security stakeholders.

Preferred Qualifications

• Deep knowledge of identity proofing and credentialing standards, including NIST 800-63-3 (IAL2/AAL2), Kantara Initiative requirements, or equivalent federal/state compliance frameworks.
• Experience building biometric authentication systems, including liveness detection, face match, or document-based identity verification.
• Familiarity with passkey/FIDO2 ecosystem including WebAuthn ceremonies, authenticator management, and cross-device authentication flows.
• Background in fraud detection, compromised credential checking, or account security systems at consumer scale.
• Hands-on experience with Ruby on Rails in a backend or fullstack capacity.
• Experience with event-driven architectures, database performance optimization, and caching strategies for high-throughput identity systems.
• Familiarity with cloud data compliance frameworks including biometric data retention regulations, PII handling, and audit logging requirements.
• Experience working in regulated industries such as government, healthcare, or financial services.
• Track record of improving engineering culture through documentation, technical standards, and developer experience improvements.

Role Overview

ID.me is seeking a Software Development Engineer III to join the Credential API team and contribute to the design and development of our credentialing platform — the API that issues, retrieves, and manages validated credential bundles (e.g., verified passport, driver's license, validated domain, verified face) for both people and organizations.

In this role, you will work on backend services and APIs that underpin ID.me's identity trust layer, collaborating with identity, verification, and platform teams. You will contribute to secure, scalable, and high-performance systems that enable the interoperability and integrity of digital credentials used by millions of users and trusted partners.

This position will be based full-time in our Mountain View, CA office.

Key Responsibilities

• Contribute to the implementation of the Credential API and its core services that issue, fetch, and manage credential attribute bundles for entities such as Person or Organization.
• Build and maintain RESTful and GraphQL endpoints that meet standards for reliability, latency, and security, integrating with both internal and external systems.
• Develop and maintain data models and storage patterns to represent credential provenance and relationships across relational and graph databases.
• Implement credential lifecycle flows — including creation, validation, renewal, and revocation — integrated with ID.me's identity verification and attribute validation systems.
• Ensure the security and privacy of credential data through authentication, authorization, encryption, and audit practices.
• Collaborate with Platform, Identity, Security, and Partner Engineering teams to deliver end-to-end features and integrations.
• Write high-quality, maintainable, and well-tested code, including automated tests and observability instrumentation.
• Participate in system design discussions, code reviews, and technical documentation to drive clarity and alignment across teams.
• Optimize performance, scalability, and reliability for credential services in production environments.
• Stay current on emerging identity and credentialing standards (e.g., Verifiable Credentials, Decentralized Identifiers, OIDC extensions) and bring new ideas into the product.

Required Qualifications

• Bachelor's or Master's degree in Computer Science, Engineering, or a related field (or equivalent experience).
• 4+ years of experience developing web applications using OOP languages such as Java, Ruby, JavaScript, TypeScript, Go, Python, Rust, or C++.
• Experience building systems and services in a containerized, cloud-based, infrastructure-as-code driven ecosystem.
• Exposure to GCP utilizing Docker, Kubernetes, or Nomad.
• Proven ability to deliver features end to end, including automated test coverage, observability, monitoring, and documentation.
• Ability to communicate technical tradeoffs clearly and work collaboratively within a team.
• Proficiency with AI-assisted development tools (e.g., GitHub Copilot, Cursor) to accelerate delivery and code quality.

Preferred Qualifications

• Familiarity with building and consuming REST or GraphQL APIs in production environments.
• Experience with relational databases (e.g., PostgreSQL) and exposure to NoSQL or graph data stores.
• Understanding of distributed systems concepts, caching, asynchronous processing, and cloud-native patterns.
• Exposure to authentication and authorization standards (OAuth2, OIDC, JWT, or custom schemes).
• Familiarity with identity and credential verification systems, including data validation, proofing, or trust scoring.
• Experience with cloud infrastructure (AWS, GCP, or Azure), including containerization and deployment pipelines.
• Exposure to event-driven architectures (Kafka, SNS/SQS) and patterns for decoupled service communication.
• Familiarity with digital credential and identity standards (e.g., Verifiable Credentials, Decentralized Identifiers, W3C DID specs).
• Experience in regulated or high-assurance domains (government, financial, or healthcare systems) is a plus.

Role Overview

ID.me is seeking a Software Development Engineer III to join the Data Acquisition & Normalization team. This team is responsible for building and operating the integrations that power the Identity Trust Graph — acquiring, normalizing, and refreshing identity attributes from authoritative and commercial sources.

In this role, you will contribute to building and maintaining connectors, data pipelines, and normalization services that ensure ID.me delivers reliable, real-time validation of identity attributes at internet scale. You will work alongside experienced engineers and partner with Product Managers from the Persons and Organizations teams to help translate validation contracts into working integrations.

This position is based in our Mountain View, CA office, 5 days per week.

Key Responsibilities

• Build and maintain connectors to government registries, telcos, licensing authorities, and commercial data providers.
• Standardize and reconcile heterogeneous data formats into clean schemas usable by the Identity Trust Graph.
• Monitor and help resolve upstream source changes; contribute to retries, fallbacks, and error handling to improve pipeline reliability.
• Contribute to the Attribute Validation Service (AVS) by adding trusted data that validates identity attributes against sources of record.
• Help deliver clean and validated attribute data to downstream consumers including Wallet, Fraud, and Domains.
• Assist in reporting coverage and freshness metrics to Product, Ops, and Analytics stakeholders.
• Handle sensitive data in accordance with NIST, ISO 27001, and FedRAMP standards.
• Write high-quality, maintainable, and well-tested code, including automated tests and observability instrumentation.
• Participate in system design discussions, code reviews, and technical documentation to support team alignment.

Key Success Metrics

• Attribute coverage and freshness SLA attainment.
• Connector uptime and reliability.
• Validation latency and success rates.
• MTTR (mean time to resolution) for broken integrations.
• Cost efficiency per validation event.

Required Qualifications

• Bachelor's or Master's degree in Computer Science, Engineering, or a related field (or equivalent experience).
• 4+ years of experience developing web applications using OOP languages such as Java, Ruby, JavaScript, TypeScript, Go, Python, Rust, or C++.
• Exposure to data acquisition or integration work, including APIs, screen scraping, ETL, or normalization pipelines.
• Experience building systems in Docker, Kubernetes or Nomad and services in a containerized, cloud-based, infrastructure-as-code driven ecosystem such as GCP.
• Ability to deliver features end to end, including automated test coverage, observability, monitoring, and documentation.
• Ability to communicate technical tradeoffs clearly and work collaboratively within a team.
• Proficiency and strong interest in AI-assisted development tools (e.g., Claude Code or Codex) to accelerate delivery and code quality.

Preferred Qualifications

• Familiarity with operating data pipelines with reliability and SLA requirements.
• Understanding of distributed systems concepts, caching, asynchronous processing, and cloud-native patterns.
• Exposure to authentication and authorization standards (OAuth2, OIDC, JWT, or custom schemes).
• Familiarity with identity and credential verification systems, including data validation, proofing, or trust scoring.
• Exposure to event-driven architectures (Kafka, SNS/SQS) and patterns for decoupled service communication.
• Experience with cloud infrastructure (AWS, GCP, or Azure), including containerization and deployment pipelines.
• Familiarity with observability, monitoring, and incident response best practices.
• Awareness of compliance and security requirements for sensitive data (NIST, FedRAMP, ISO 27001).
• Bonus: Exposure to FinTech, identity, or data aggregation companies (e.g., Plaid, Yodlee, Envestnet).

Senior Fraud Investigations Analyst

Role Overview

ID.me is looking for a Senior Fraud Investigations Analyst to join our organization as an execution-focused individual contributor. This role is responsible for leading investigations into account takeover (ATO) activity, identifying fraud patterns at scale, and strengthening detection strategies.

We are seeking a highly skilled analyst who can independently analyze large datasets, uncover coordinated fraud campaigns, and drive improvements in detection systems. This role requires moving beyond case-by-case investigation into trend analysis, signal development, and data-driven decision making.

This role is based out of our McLean, VA office and requires full-time in-office attendance.

Responsibilities

• Lead complex account takeover (ATO) investigations, including multi-account and organized fraud activity
• Analyze large datasets using SQL, Python, or similar tools to identify trends, anomalies, and attack patterns
• Use fraud detection tools, machine learning outputs, and risk-scoring systems to drive high-quality investigations
• Independently own investigations from detection through resolution, including clear documentation and recommendations
• Identify gaps in detection logic and contribute to improvements in rules, models, and workflows
• Partner with engineering, data, and product teams to enhance fraud detection capabilities and signal quality
• Act as an escalation point for high-severity or ambiguous fraud cases
• Develop and refine investigation playbooks and analytical approaches for ATO detection
• Support reporting and analysis of fraud trends, detection performance, and operational metrics
• Leverage AI/LLM tools to analyze large datasets, identify fraud patterns, and improve investigation speed and accuracy while validating outputs against source data

Basic Qualifications

• Bachelor’s degree from an accredited institution; strong preference for quantitative fields such as Economics, Computer Science, Statistics, Mathematics, or similar
• 4+ years of experience in fraud investigations, threat intelligence, cybersecurity, or risk management, with a focus on account takeover (ATO) attacks (typically 4–8 years total experience; candidates should have <10 years overall)
• 2+ years of experience using SQL, Python, or similar tools to analyze data and drive investigations
• 2+ years of hands-on experience using fraud detection tools, machine learning models, or risk-scoring methodologies
• 2+ years of experience interpreting fraud indicators, behavioral signals, or transaction monitoring data
• Demonstrated experience analyzing fraud trends beyond individual case investigations (e.g., pattern detection, ring analysis)
• Experience using AI/LLM tools to enhance data analysis and investigations, with demonstrated ability to validate and apply outputs effectively

Preferred Qualifications

• Experience at a fintech company, technology company, or reputable financial institution 
• Strong experience analyzing organized fraud rings or large-scale ATO campaigns
• Experience influencing fraud detection logic, models, or rule systems
• Familiarity with AI/ML techniques applied to fraud detection and risk analysis
• Ability to translate analytical findings into actionable improvements for product, engineering, or risk systems

Role Overview

ID.me is seeking a Technical Sourcing Lead to serve as a dedicated, deeply strategic sourcing partner within our modern technical recruiting function.  This role will require being in the Mountain View, CA office 5 days per week 

While all recruiters at ID.me source, this role is different. This is a true sourcing expert and technology evangelist, hired to take our sourcing capabilities to the next level. You will be responsible for pushing the boundaries of how technical talent is identified, engaged, and nurtured, well beyond traditional outbound and pipeline building.

This role is for someone who lives and breathes the tech talent market. You have a pulse on both micro and macro trends, understand what motivates today’s technical talent, and stay constantly connected to the ecosystem. You experiment relentlessly with modern, AI-forward sourcing tools and channels, manage automation and AI-assisted workflows, and build long-term talent relationships before there is an open role.

This hire represents the prototype for modern sourcing at ID.me and will play a critical role in shaping how we find, engage, and influence technical talent at scale.

This position is based full-time in our Mountain View, CA office (with in-office presence expected).

Key Responsibilities

• Own advanced sourcing strategy across engineering, product, and security functions, partnering closely with recruiters and hiring managers.
• Design and execute modern, AI-forward sourcing approaches, including experimentation with new tools, platforms, automations, and workflows.
• Operate and optimize AI-enabled sourcing tools, bots, and automation to expand reach, improve signal, and increase efficiency.
• Identify and engage technical talent through non-traditional and emerging channels beyond standard outbound and inbound pipelines.
• Build and nurture long-term relationships with high-impact technical talent, independent of immediate hiring needs.
• Serve as a market expert on technical talent trends, compensation dynamics, skill evolution, and candidate motivations.
• Advise recruiters and hiring managers on sourcing strategy, market availability, and competitive positioning.
• Continuously experiment with messaging, channels, and engagement strategies to improve response rates and candidate quality.
• Maintain strong talent maps and talent communities aligned to current and future hiring priorities.
• Partner with recruiters to ensure sourced talent transitions smoothly into high-quality candidate experiences.
• Share insights and best practices across the recruiting team to elevate overall sourcing capability.
  
  

Required Qualifications

• 6+ years of technical sourcing experience in startup or high-growth environments hiring against a high technical bar.
• 1+ years experience with modern sourcing tools, platforms, and AI-enabled sourcing workflows.
• Strong understanding of sourcing for technical roles, skill sets, and career paths across multiple domains.
  
  

Preferred Qualifications

• Proven track record of sourcing hard-to-find technical talent across engineering, product, and/or security roles.
• Demonstrated ability to build and maintain long-term talent relationships, not just short-term pipelines.
• High technical curiosity and a genuine interest in emerging technologies and talent trends.
• Comfort operating with ambiguity and experimenting to find what works.
• Hands-on experience managing or configuring AI-driven sourcing tools, bots, or automation workflows.
• Experience building talent communities or long-term nurture programs.
• Early career experience in agency sourcing or search, followed by in-house roles.
• A reputation as a go-to sourcing expert within prior organizations or networks.

Role Overview

ID.me is looking for a Senior Product Security Engineer to join our Product Security organization as an execution-focused individual contributor. If you love deep technical work, building security solutions, and solving complex security challenges, here's your chance to make a career of it by advancing the digital identity ecosystem while protecting millions of users. As one of the most targeted identity platforms in the country, ID.me safeguards a massive volume of sensitive PII—making Product Security the tip of the spear in defending against sophisticated adversaries and ensuring our products remain resilient at scale.

We are seeking a highly skilled security engineer who excels at implementing and fixing security issues across software and cloud, building automation, and executing complex technical projects. As a Senior Product Security Engineer, you will be a technical expert who delivers production-ready technology solutions, solves the hardest problems, and performs deep technical security assessments that directly strengthen the security of our products. Your work will shape the defensive foundation of a platform relied upon nationwide, giving you the opportunity to make a meaningful, visible impact on the safety and trust of millions of users.

This role is based out of our Mountain View, CA or McLean, VA offices and requires full-time in-office attendance.

Responsibilities

• Lead the design and implementation of secure, scalable cloud security architectures across GCP, Kubernetes, and containerized workloads.
• Deliver security automation frameworks (Python or Java) that reduce operational risk and increase organizational security maturity.
• Build production-ready security automation using Python or Java to scale security operations and reduce manual toil
• Execute security projects from requirements through deployment with minimal guidance, delivering high-quality results on time
• Troubleshoot complex security issues in production environments, conducting deep technical analysis and implementing fixes quickly
• Implement GKE security controls 
• Build and maintain cloud security infrastructure using Terraform
• Configure GCP security services such as VPC Service Controls, Private Service Connect, Cloud Armor policies, IAM roles, and Secret Manager
• Execute API security assessments by conducting security reviews, identifying vulnerabilities, and implementing remediation
• Execute vulnerability remediation workflows for application, container, Cloud, and SaaS vulnerabilities within defined SLAs
• Build security dashboards and reporting to track vulnerability MTTR, security control effectiveness, and false positive rates
• Conduct deep technical security assessments—API, application, GKE, and infrastructure layers—and implement durable, production-ready solutions.
• Serve as a technical escalation point for cloud, IAM, GKE, and Terraform-related security issues; provide expert troubleshooting for high-severity incidents.
• Implement advanced GCP security controls including VPC Service Controls, Private Service Connect, sensitive service perimeter enforcement, and automated IAM governance.
• Partner with Infrastructure, Platform, AppSec, and Compliance teams to ensure a unified, secure-by-default cloud architecture.

Basic Qualifications

• 8+ years of experience in security engineering, cloud engineering, or software engineering with a focus on implementation and architecture.
• 7+ years of hands-on programming experience in Python or Java.
• 6+ years of GCP experience including GKE, Cloud Run, IAM, Secret Manager, VPC SC, and related services.
• Strong expertise with Kubernetes security, container security, and image/build pipeline hardening.
• Proficiency with Infrastructure-as-Code (Terraform preferred).
• Demonstrated ability to architect and troubleshoot complex issues in production cloud environments.

Preferred Qualifications

• GCP Professional Cloud Security Engineer or Professional Cloud Architect certification.
• Deep experience designing and securing multi-tenant GKE environments, including workload isolation, network segmentation, and hardened runtime configurations.
• Expertise in OAuth, OIDC, and API security engineering, with emphasis on abuse resistance, token lifecycle management, and cross-service trust boundaries.
• Proven ability to lead security initiatives across engineering teams and influence large-scale architectural decisions.
• OSCP or comparable hands-on offensive-security certifications (e.g., OSEP, GXPN, PNPT) demonstrating strong adversarial reasoning and exploit-focused problem-solving capability.
• Practical familiarity with offensive-security methodologies—attack-chain decomposition, exploitation fundamentals, and red-team tradecraft—and their application to cloud-native threat modeling and control design.
• Experience or interest in applied security research, such as vulnerability discovery, protocol or infrastructure analysis, and evaluation of emerging attack surfaces (e.g., AI/ML pipelines, agentic systems, supply-chain security).

#LI-JS1

Role Overview

As a Senior iOS Engineer, you will play a pivotal role in shaping the future of ID.me’s mobile platform, working on products at the intersection of identity, commerce, and trust. You’ll contribute to the ongoing development of the ID.me Authenticator app, design and deliver iOS SDKs for both internal and external use, and work closely with senior technical leaders to bring the brand new ID.me Super App to life.

Your work will directly impact millions of users by enabling secure authentication, frictionless digital identity interactions, and new forms of engagement—all while upholding the highest standards of security, privacy, and usability.

This role is based in our Mountain View, CA office, 5 days per week.

Key Responsibilities

• Develop and enhance the ID.me Authenticator app, focusing on performance, security, and user experience.
• Build and maintain reusable iOS SDKs that support internal applications and external partner integrations.
• Collaborate with senior technical leaders to implement the architecture and development of the ID.me Super App, which will span use cases including identity management, shopping, healthcare, and more.
• Implement secure authentication flows, including biometric login, passkeys, and multi-factor authentication.
• Apply best practices for security, privacy, and compliance in mobile development.
• Work closely with Product, Design, Backend, and Security teams to deliver cohesive, high-quality solutions.
• Contribute to team best practices, including code quality, testing, CI/CD, and documentation.

• Bachelor’s degree in Computer Science, Engineering, or a related field.
• 6+ years of professional experience developing and shipping consumer-facing iOS applications at scale, with expertise in Swift, modern iOS frameworks (e.g., SwiftUI, Combine, UIKit), and architecture patterns (e.g., MVVM, VIPER, Clean Architecture).

• Experience designing and delivering SDKs for third-party developers.
• Understanding of mobile security principles, including encryption, secure storage, and authentication protocols (OAuth2, OpenID Connect).
• Strong problem-solving skills and ability to collaborate effectively with senior engineers and cross-functional teams.
• Experience working in highly regulated industries (finance, healthcare, government)
• Familiarity with digital wallets, biometric authentication, and passkey-based login.
• Exposure to greenfield product development and large-scale app launches.
• Knowledge of CI/CD pipelines, automated testing frameworks, and monitoring for mobile applications.
• Understanding of IAM compliance, data protection regulations, and App Store review guidelines.

The Opportunity

The way organizations hire, onboard, and authenticate employees is under attack. AI-generated deepfakes, synthetic identities, nation-state actors, and sophisticated social engineering campaigns are infiltrating workplaces at an unprecedented scale. More than 300 companies have reported hiring DPRK actors. Employment fraud has grown 5x in the last five years. Gartner predicts that by 2028, 25% of all job candidates will be fake. Employers tell us we’re already past that point.

At ID.me, we're the frontline defense. We have spent five years pioneering this space and developing the Employee Lifecycle vision. Today we support over 800 employers, and are integrated into many leading employment platforms. We are becoming the identity layer that connects hiring, onboarding, and workforce access end-to-end. 

We are hiring this position to drive enterprise sales across our Employee Lifecycle business. You will work directly with CISOs, CHROs, and CIOs at some of the most influential organizations in the country to embed identity proofing and authentication into the moments that matter most—and you will be selling a solution that has measurable, defensible impact on fraud prevention, candidate experience, and operational cost.

This is high-stakes, high-impact work at the intersection of security, identity, and enterprise technology. If you're energized by complex problems, motivated by protecting people, and ready to bring your best to a category-defining company, we want to hear from you.

Role Responsibilities

• Own and execute an enterprise sales strategy targeting large organizations in regulated and at risk industries such as Financial Services, Technology, Staffing, Healthcare, and Security & Defense.
• Lead consultative, multi-persona discovery across CHROs, CISOs, and CIOs to diagnose identity gaps across the hiring and access lifecycle and quantify the financial impact of fraud, operational inefficiency, and compliance risk.
• Drive both direct enterprise deals and co-sell motions alongside our platform partners—to source, progress, and close pipeline.
• Build and maintain a qualified pipeline and achieve bookings and revenue targets.
• Articulate ID.me’s Employee Lifecycle value proposition through compelling presentations, demos, and executive-level proposals.
• Spend significant time in the field with prospects and customers. This is a relationship-driven, high-trust sale. In-person engagement with enterprise security and talent leaders and ecosystem partners will be essential to accelerating deal progression.
• Contribute market intelligence on competitive dynamics, product gaps, and evolving buyer behavior back to BD and Product to sharpen positioning and accelerate roadmap priorities.
• Partner cross-functionally with Solutions Consulting, Marketing, Customer Success, and Product to ensure seamless handoff, long-term value realization, and expansion into post-hire use cases after initial deployment.

Qualifications

• At least 5 years in a quota-carrying, “hunter” sales role
• Year-over-year track record of achieving quota and being recognized as a top performer
• Experience working within employment, hiring, or related fields; experience with identity related solutions is strongly preferred 
• Closed opportunities with ACVs ranging from $100k to $1m on 6 to 12 month sales cycles
• Trained in leading sales methodologies (i.e. Command of the Sale, Message)
• Experience selling technology into commercial markets, specifically top enterprises
• Demonstrated success in interfacing with customers and building trust
• Experience working for a team in a startup at a growth stage is highly desired
• Experience with Salesforce 

Skills/Abilities

• Entrepreneurial personality, capable of effectively solving problems with minimal guidance
• Results-driven, highly organized and detail-oriented with the ability to multitask
• Excellent written and verbal communications skills and ability to communicate to a broad range of audience types at all levels of the organization
• Ability to build relationships with customers
• Ability to manage the sales cycle from start to finish
• Ability to work independently and as part of a team
• Superb planning and time management skills, ability to prioritize tasks and ability to meet deadlines with little supervision
• Willingness to learn and adapt

●  Competitive Compensation

The Opportunity

The way organizations hire, onboard, and authenticate employees is under attack. AI-generated deepfakes, synthetic identities, nation-state actors, and sophisticated social engineering campaigns are infiltrating workplaces at an unprecedented scale. More than 300 companies have reported hiring DPRK actors. Employment fraud has grown 5x in the last five years. Gartner predicts that by 2028, 25% of all job candidates will be fake. Employers tell us we’re already past that point.

At ID.me, we're the frontline defense. We have spent five years pioneering this space and developing the Employee Lifecycle vision. Today we support over 800 employers, and are integrated into many leading employment platforms. We are becoming the identity layer that connects hiring, onboarding, and workforce access end-to-end. 

We are hiring this position to drive enterprise sales across our Employee Lifecycle business. You will work directly with CISOs, CHROs, and CIOs at some of the most influential organizations in the country to embed identity proofing and authentication into the moments that matter most—and you will be selling a solution that has measurable, defensible impact on fraud prevention, candidate experience, and operational cost.

This is high-stakes, high-impact work at the intersection of security, identity, and enterprise technology. If you're energized by complex problems, motivated by protecting people, and ready to bring your best to a category-defining company, we want to hear from you.

Role Responsibilities

• Own and execute an enterprise sales strategy targeting large organizations in regulated and at risk industries such as Financial Services, Technology, Staffing, Healthcare, and Security & Defense.
• Lead consultative, multi-persona discovery across CHROs, CISOs, and CIOs to diagnose identity gaps across the hiring and access lifecycle and quantify the financial impact of fraud, operational inefficiency, and compliance risk.
• Drive both direct enterprise deals and co-sell motions alongside our platform partners—to source, progress, and close pipeline.
• Build and maintain a qualified pipeline and achieve bookings and revenue targets.
• Articulate ID.me’s Employee Lifecycle value proposition through compelling presentations, demos, and executive-level proposals.
• Spend significant time in the field with prospects and customers. This is a relationship-driven, high-trust sale. In-person engagement with enterprise security and talent leaders and ecosystem partners will be essential to accelerating deal progression.
• Contribute market intelligence on competitive dynamics, product gaps, and evolving buyer behavior back to BD and Product to sharpen positioning and accelerate roadmap priorities.
• Partner cross-functionally with Solutions Consulting, Marketing, Customer Success, and Product to ensure seamless handoff, long-term value realization, and expansion into post-hire use cases after initial deployment.

Qualifications

• At least 5 years in a quota-carrying, “hunter” sales role
• Year-over-year track record of achieving quota and being recognized as a top performer
•  
• Experience working within employment, hiring, or related fields; experience with identity related solutions is strongly preferred 
• Closed opportunities with ACVs ranging from $100k to $1m on 6 to 12 month sales cycles
• Trained in leading sales methodologies (i.e. Command of the Sale, Message)
• Experience selling technology into commercial markets, specifically top enterprises
• Demonstrated success in interfacing with customers and building trust
• Experience working for a team in a startup at a growth stage is highly desired
• Experience with Salesforce 

Skills/Abilities

• Entrepreneurial personality, capable of effectively solving problems with minimal guidance
• Results-driven, highly organized and detail-oriented with the ability to multitask
• Excellent written and verbal communications skills and ability to communicate to a broad range of audience types at all levels of the organization
• Ability to build relationships with customers
• Ability to manage the sales cycle from start to finish
• Ability to work independently and as part of a team
• Superb planning and time management skills, ability to prioritize tasks and ability to meet deadlines with little supervision
• Willingness to learn and adapt

●  Competitive Compensation

Account Manager, Communities

Company Overview ID.me is a high-growth enterprise software company that simplifies how people prove and share their identity online. The company empowers people to control their data through a portable and trusted login, which means they don’t need to create a new password when visiting sites that have the ID.me button. ID.me’s digital identity network has over 117 million registered members, and is used by fourteen federal agencies, agencies in 30 states and over 600 corporations for secure identity proofing and verification.

Role Overview The Account Manager (AM) is a senior-level, quota-carrying position responsible for the health, retention, and aggressive expansion of our most critical commercial and eRetailing accounts. You are the "CEO" of your assigned book of business within the Communities segment (e.g., Military, First Responders, Students, Teachers, Nurses, etc.). Your mission is twofold: ensure 100% net retention through impeccable renewal management and drive year-over-year (YoY) growth by identifying and closing expansion opportunities within existing customer portfolios.

Key Responsibilities

• Revenue Ownership & Growth
• Quota Attainment: Carry and exceed a formal quota composed of both Renewal Revenue (GRR) and Expansion (NRR) within your assigned commercial accounts.
• Land & Expand Strategy: Identify "white space" within current customers to expand Community Verification products, and drive growth via UX changes. 
• Upsell Execution: Lead the end-to-end sales cycle for expansion opportunities, from initial discovery to contract amendment and closing.
• Renewal & Retention Excellence
• Lifecycle Management: Proactively manage the renewal process starting 180 days out, ensuring zero "dark" periods or budget lapses.
• Churn Mitigation: Identify "at-risk" accounts early by monitoring usage health, program performance, and organizational changes (e.g., e-commerce leadership turnover or marketing budget shifts).
• Contract Negotiation: Navigate complex commercial procurement hurdles and vendor management processes to secure multi-year renewals and "sticky" master service agreements.
• Strategic Account Governance
• Executive Alignment: Maintain and deepen relationships with key decision-makers in the procurement process , specifically targeting e-commerce, MarTech, and performance marketing personas to ensure our solution remains a top-tier budget priority.
• Executive Business Reviews (EBRs): Lead high-impact EBRs that translate technical performance data into customer acquisition ROI, conversion rate optimization, and overall business objectives.
• Voice of the Customer: Act as a strategic liaison between commercial clients and our Product team, providing feedback to product development teams to influence the roadmap based on retail-specific needs.

Qualifications

• Experience & Expertise
• The Commercial Tech Veteran: 5+ years of experience in a quota-carrying account management, customer success, or "hunter" sales role.
• Industry Knowledge: Deep knowledge of e-commerce, MarTech, and performance marketing personas and budgets , with a preference for experience working with customers in apparel, consumer electronics, home goods, and/or sports and outdoors segments.
• Quota Performance: A year-over-year track record of achieving quota, hitting retention targets, and being recognized as a top performer.
• Deal Complexity: Experience managing portfolios and closing opportunities with ACVs ranging from $100k to $1m on 6 to 12 month sales cycles.
• Skills & Competencies
• Commercial Savvy: Ability to navigate complex retail organizations and holding companies, maintaining account stability during executive transitions.
• Analytical Growth Mindset: Skilled at looking at a massive internet retailer and mapping out a multi-year growth plan to capture every available brand and subsidiary.
• Collaborative Leadership: Experience working closely with internal teams, including Marketing, Solutions Consulting, and Customer Success, to ensure customer satisfaction and success.
• Startup Agility: Comfortable working for a team in a startup at a growth stage ; you possess an entrepreneurial personality capable of effectively solving problems with minimal guidance.
• Consultative Problem Solving: Superb planning and time management skills with the ability to understand customer pains and provide effective solutions to meet their business objectives.

Key Performance Indicators (KPIs)

• Gross Retention Rate (GRR): Ensuring existing contracts renew on time.
• Net Revenue Retention (NRR): Growth of the account via upsells and cross-sells.
• Pipeline Velocity: Speed at which expansion opportunities move through the commercial procurement funnel.

Our Core Values

• Don’t be a jerk.
• Always compete.
• Ask questions like a 5-year old.
• Inspire people with your passion.
• Make something better every day.
• Treat each customer like your favorite family member.
• Own your mistakes so you can learn from them.
• Details are everything.
• Act like a scientist, not a talking head.
• Be truthful (even when it’s hard).
• Reflect ID.me’s values in your actions.
• If the rule prevents the right outcome, then break the rule.

ID.me maintains a work environment free from discrimination, where employees are treated with dignity and respect. All ID.me employees share in the responsibility for fulfilling our commitment to equal employment opportunity. ID.me does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Account Manager, Communities

Company Overview ID.me is a high-growth enterprise software company that simplifies how people prove and share their identity online. The company empowers people to control their data through a portable and trusted login, which means they don’t need to create a new password when visiting sites that have the ID.me button. ID.me’s digital identity network has over 117 million registered members, and is used by fourteen federal agencies, agencies in 30 states and over 600 corporations for secure identity proofing and verification.

Role Overview The Account Manager (AM) is a senior-level, quota-carrying position responsible for the health, retention, and aggressive expansion of our most critical commercial and eRetailing accounts. You are the "CEO" of your assigned book of business within the Communities segment (e.g., Military, First Responders, Students, Teachers, Nurses, etc.). Your mission is twofold: ensure 100% net retention through impeccable renewal management and drive year-over-year (YoY) growth by identifying and closing expansion opportunities within existing customer portfolios.

Key Responsibilities

• Revenue Ownership & Growth
• Quota Attainment: Carry and exceed a formal quota composed of both Renewal Revenue (GRR) and Expansion (NRR) within your assigned commercial accounts.
• Land & Expand Strategy: Identify "white space" within current customers to expand Community Verification products, and drive growth via UX changes. 
• Upsell Execution: Lead the end-to-end sales cycle for expansion opportunities, from initial discovery to contract amendment and closing.
• Renewal & Retention Excellence
• Lifecycle Management: Proactively manage the renewal process starting 180 days out, ensuring zero "dark" periods or budget lapses.
• Churn Mitigation: Identify "at-risk" accounts early by monitoring usage health, program performance, and organizational changes (e.g., e-commerce leadership turnover or marketing budget shifts).
• Contract Negotiation: Navigate complex commercial procurement hurdles and vendor management processes to secure multi-year renewals and "sticky" master service agreements.
• Strategic Account Governance
• Executive Alignment: Maintain and deepen relationships with key decision-makers in the procurement process , specifically targeting e-commerce, MarTech, and performance marketing personas to ensure our solution remains a top-tier budget priority.
• Executive Business Reviews (EBRs): Lead high-impact EBRs that translate technical performance data into customer acquisition ROI, conversion rate optimization, and overall business objectives.
• Voice of the Customer: Act as a strategic liaison between commercial clients and our Product team, providing feedback to product development teams to influence the roadmap based on retail-specific needs.

Qualifications

• Experience & Expertise
• The Commercial Tech Veteran: 5+ years of experience in a quota-carrying account management, customer success, or "hunter" sales role.
• Industry Knowledge: Deep knowledge of e-commerce, MarTech, and performance marketing personas and budgets , with a preference for experience working with customers in apparel, consumer electronics, home goods, and/or sports and outdoors segments.
• Quota Performance: A year-over-year track record of achieving quota, hitting retention targets, and being recognized as a top performer.
• Deal Complexity: Experience managing portfolios and closing opportunities with ACVs ranging from $100k to $1m on 6 to 12 month sales cycles.
• Skills & Competencies
• Commercial Savvy: Ability to navigate complex retail organizations and holding companies, maintaining account stability during executive transitions.
• Analytical Growth Mindset: Skilled at looking at a massive internet retailer and mapping out a multi-year growth plan to capture every available brand and subsidiary.
• Collaborative Leadership: Experience working closely with internal teams, including Marketing, Solutions Consulting, and Customer Success, to ensure customer satisfaction and success.
• Startup Agility: Comfortable working for a team in a startup at a growth stage ; you possess an entrepreneurial personality capable of effectively solving problems with minimal guidance.
• Consultative Problem Solving: Superb planning and time management skills with the ability to understand customer pains and provide effective solutions to meet their business objectives.

Key Performance Indicators (KPIs)

• Gross Retention Rate (GRR): Ensuring existing contracts renew on time.
• Net Revenue Retention (NRR): Growth of the account via upsells and cross-sells.
• Pipeline Velocity: Speed at which expansion opportunities move through the commercial procurement funnel.

Our Core Values

• Don’t be a jerk.
• Always compete.
• Ask questions like a 5-year old.
• Inspire people with your passion.
• Make something better every day.
• Treat each customer like your favorite family member.
• Own your mistakes so you can learn from them.
• Details are everything.
• Act like a scientist, not a talking head.
• Be truthful (even when it’s hard).
• Reflect ID.me’s values in your actions.
• If the rule prevents the right outcome, then break the rule.

ID.me maintains a work environment free from discrimination, where employees are treated with dignity and respect. All ID.me employees share in the responsibility for fulfilling our commitment to equal employment opportunity. ID.me does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Account Manager, Public Sector (SLED)

Role Overview

The Senior Strategic Account Manager (SAM) is a senior-level, quota-carrying position responsible for the health, retention, and aggressive expansion of our most critical State, Local, and Education accounts. You are the "CEO" of your assigned book of business. Your mission is twofold: ensure 100% net retention through impeccable renewal management and drive year-over-year (YoY) growth by identifying and closing expansion opportunities within existing agency frameworks.

THE CANDIDATE MUST BE LOCATED IN CALIFORNIA TO BE CONSIDERED FOR THIS ROLE.

Key Responsibilities

Revenue Ownership & Growth

• Quota Attainment: Carry and exceed a formal quota composed of both Renewal Revenue (GRR) and Expansion (NRR) within your assigned SLED accounts.
• Land & Expand Strategy: Identify "white space" within existing accounts to sell additional modules, services, or seat licenses across new departments and agencies.
• Upsell Execution: Lead the end-to-end sales cycle for expansion opportunities, from initial discovery to contract amendment and closing.

Renewal & Retention Excellence

• Lifecycle Management: Proactively manage the renewal process starting 180 days out, ensuring zero "dark" periods or budget lapses.
• Churn Mitigation: Identify "at-risk" accounts early by monitoring usage health and political climate changes (e.g., leadership turnover or legislative shifts).
• Contract Negotiation: Navigate complex government procurement hurdles to secure multi-year renewals and "sticky" contract vehicles.

Strategic Account Governance

• Executive Alignment: Maintain and deepen relationships with SLED executives (CIOs, Program Directors, Purchasing Chiefs) to ensure our solution remains a top-tier budget priority.
• Executive Business Reviews (EBRs): Lead high-impact EBRs that translate technical performance data into "public value" and "taxpayer ROI" for government stakeholders.
• Voice of the Customer: Act as a strategic liaison between SLED clients and our Product team to influence the roadmap based on government-specific compliance and needs.

Qualifications

Experience & Expertise

• The SLED Veteran: 7–15 years of experience in Public Sector account management or sales. You must have a proven track record of managing multi-million dollar SLED portfolios.
• Quota Performance: A consistent history of hitting both retention targets and expansion/new business quotas.
• SLED Procurement Mastery: Expert-level knowledge of how to utilize existing contract vehicles (NASPO, GSA, state-specific term contracts) to bypass traditional RFP hurdles for expansion sales.

Skills & Competencies

• Political Savvy: Ability to navigate the "revolving door" of government leadership and maintain account stability during administration changes.
• Analytical Growth Mindset: Skilled at looking at a massive state agency and mapping out a 3-year growth plan to capture every available sub-department.
• Collaborative Leadership: Experience working closely with Customer Success, Support, and Professional Services to ensure the customer is "healthy" enough to buy more.
• Startup Agility: Comfortable in a high-growth environment; you are a self-starter who doesn't wait for a lead to land in your lap.
• Consultative Problem Solving: Experience identifying business issues, understanding the impact it has, and designing solutions that align with product offerings and company objectives. 

Key Performance Indicators (KPIs)

1. Gross Retention Rate (GRR): Ensuring existing contracts renew on time.
2. Net Revenue Retention (NRR): Growth of the account via upsells and cross-sells.
3. Pipeline Velocity: Speed at which expansion opportunities move through the government procurement funnel.

About the role

ID.me is looking for an AI Creative Designer to join our Design Team and shape how we create visual content for the communities we serve — from military members and first responders to nurses, teachers, and beyond. This role combines the eye of a photographer, the instinct of a marketer, and the mind of an engineer to produce photorealistic imagery and visual assets that connect with diverse audiences and inspire action.

You'll use the latest generative AI tools to create hero images, email visuals, personalized ads, social content, illustrations, and eventually video. But this role goes beyond producing individual assets. You'll also write code and build the systems that make personalized, on-brand visual content creation scalable — so that the right image reaches the right audience at the right time.

The ideal candidate has a strong creative portfolio, a photography background, and technical proficiency in automation, scripting, and building generation workflows

Responsibilities

• Create photorealistic images and visual assets using generative AI tools (Nano Banana, ChatGPT/DALL-E, Flux, Seedream, Runway, Seedance, and emerging platforms) for landing pages, emails, digital ads, and social media.
• Apply deep knowledge of photography fundamentals — focal length, aperture, depth of field, lighting, lens characteristics — to craft prompts that produce imagery indistinguishable from professional photography.
• Work both independently and alongside Marketing, Design, and Product team members, communicating creative vision clearly and aligning output with business goals.
• Architect systems that enable hyper-personalized visual content, adapting imagery to specific audience segments, demographics, and campaign contexts.
• Stay ahead of the rapidly evolving AI landscape, continuously evaluating and integrating new tools, models, and techniques.
• Develop and maintain prompt libraries, style references, and brand parameters to ensure visual consistency across all AI-generated content.
• Partner with Marketing, Design, and Product teams to translate campaign objectives, audience insights, and brand guidelines into visual concepts that communicate clearly and drive engagement.
• Support future expansion into AI-assisted short video creation.

Basic Qualifications

• 3+ years of experience coding, with ability sufficient to build generation systems, automation pipelines, or API integrations (Python, JavaScript, REST APIs, or equivalent).
• 2+ years of experience with generative AI image creation tools such as Nano Banana, ChatGPT/DALL-E, Flux, Seedream, Runway, Seedance, or other emerging platforms.
• 2+ years of hands-on photography experience with working knowledge of camera settings, lighting, composition, and the technical details that make images feel authentic.
• 2+ years of experience with personalized asset generation systems or dynamic content pipelines such as Contentful or Braze.
• A portfolio that includes: AI-generated photorealistic visual assets, traditional photography shot with a camera, websites or applications you've coded, and marketing campaigns you've created or contributed to.
• Bachelor's degree in Design, Photography, Computer Science, Marketing, or related field — or equivalent practical experience.

Preferred Qualifications

• Experience creating visual content for marketing campaigns, including landing pages, emails, and digital advertising.
• Strong understanding of visual storytelling and marketing principles.
• Ability to work independently and cross-functionally.
• Familiarity with the design tool Figma.
• Experience building automated workflows using APIs, webhooks, or pipeline orchestration tools.
• Background in or exposure to communities such as military, healthcare workers, teachers, or first responders.
• Understanding of A/B testing, personalization strategies, and audience segmentation.
• Experience with AI video generation tools (Runway, Seedance, or similar).

Position Summary

The Benefits Specialist is responsible for the day-to-day administration, analysis, and support of employee benefit programs including health, welfare, retirement, and leave programs. This role ensures compliance with applicable regulations, provides employee support and education, and partners with HR, vendors, and leadership to deliver competitive and compliant benefits programs.

In addition to operational excellence, this role plays a critical part in modernizing and automating benefits delivery. This individual will partner across HR, IT, Payroll, and vendors to leverage AI, automation, and self-service technology to streamline processes, reduce manual work, improve data accuracy, and enhance the employee experience. 

This position requires strong analytical and systems-thinking capabilities, regulatory expertise, and a proactive mindset focused on automation, scalability, and operational efficiency in a high-growth environment.

Key Responsibilities

Benefits Administration

• Administers group health, dental, vision, life, disability, retirement, and voluntary benefit programs.
• Manages enrollments, changes, terminations, and life event updates in HRIS and vendor systems, identifying manual processes and implementing automated solutions.
• Directs benefits orientations and leads open enrollment planning and execution, incorporating digital tools, automated workflows, and scalable communication strategies.
• Conducts regular audits of payroll deductions and reconciles benefit invoices, implementing automated controls where possible.
• Identifies opportunities to leverage AI and automation to streamline benefits processes, reduce manual work, and improve data accuracy.

Employee Support & Communication

• Serves as primary point of contact for employee benefit inquiries while actively building and curating a robust knowledge base and self-service portal to resolve Tier-0/1 questions and issues instantly.
• Designs and maintains intuitive resources including benefits guides, FAQs, decision-support tools, and AI-enabled assistance where applicable.
• Provides guidance on eligibility, coverage options, claims issues, and leave policies for Tier-2+ level inquiries.
• Develops and distributes employee communications and benefits education materials.
• Oversees administration of employee leave programs (FMLA, ADA, state leave programs, etc.), implementing automated tracking and communication workflows to reduce administrative burden.

Compliance & Reporting

• Ensures compliance with federal, state, and local regulations (e.g., ACA, ERISA, COBRA, HIPAA).
• Directs annual compliance activities including 5500 filings and required notices.
• Leads nondiscrimination testing and benefits audits, leveraging system capabilities for reporting efficiency.
• Maintains accurate records and documentation while implementing process controls that reduce compliance risk through automation and system configuration.

Vendor & Technology Management

• Serves as liaison between employees and benefits providers while optimizing vendor integrations and service models.
• Directs vendor implementation activities, issue resolution, and service performance reviews.
• Evaluates plan performance and renewal data and provides recommendations based on analytics and cost modeling.
• Partners with vendors and internal teams to implement AI-enabled solutions and improve self-service tools, integrations, and automation to enhance benefits delivery and operational efficiency.

HR Operations & Total Rewards Support

• Provides flexible, cross-functional support across HR operations initiatives (e.g. onboarding, offboarding, immigration, data audit and retention), stepping in where needed to ensure continuity, efficiency, and a high-quality employee experience.
• Partners with Total Rewards to provide administrative and coordination support for our compensation programs and gain exposure to compensation practices, tools, and policies.
• Experiments with emerging technologies to enhance data management, reporting, and process standardization across HR operations.

Qualifications

• 5–8 years of progressive experience in benefits administration, ideally within a high-growth, multi-state organization
• Demonstrated passion for and experience with HR automation, AI tools, or implementing self-service models.
• Strong working knowledge of Section 125, ERISA, FMLA, ADA, and state leave laws
• Experience managing LOA programs, including coordination with third-party administrators.
• Experience managing benefits in a scalable HRIS environment (UKG strongly preferred)
• Proven ability to analyze data, identify trends, and drive issue resolution and operational improvements.
• Exceptional customer service orientation with strong written and verbal communication skills balanced with a systems-first, self-service mindset.
• Advanced proficiency in Google Workspace and Microsoft Office (Excel, Word, PowerPoint); familiarity with no-code/low-code tools or AI prompt engineering.
• Highly organized with strong attention to detail
• Ability to handle sensitive information with discretion and maintain strict confidentiality
• Ability to work independently and collaboratively in a fast-paced environment

Role Overview

ID.me is looking for an Fraud Investigations Analyst to join our organization as an execution-focused individual contributor. This role centers on investigating account takeover (ATO) activity, analyzing fraud signals, and supporting detection efforts that protect millions of users.

We are seeking someone who goes beyond basic case handling and can analyze trends, identify patterns across multiple accounts, and leverage data to inform investigations. As an Analyst, you will work across fraud detection tools, datasets, and risk systems to uncover coordinated fraud activity and contribute to improving detection capabilities.

This role is based out of our McLean, VA office and requires full-time in-office attendance.

Responsibilities

• Investigate account takeover (ATO) activity using fraud indicators, behavioral signals, and transaction data
• Analyze patterns across multiple accounts to identify coordinated or emerging fraud trends (not just single-account reviews)
• Use SQL, Python, or similar tools to query datasets and support investigations
• Leverage fraud detection tools and risk-scoring systems to identify suspicious activity
• Execute investigations and document findings, escalating higher-risk or complex cases as needed
• Support tuning and optimization of fraud detection rules, alerts, and signal usage
• Partner with cross-functional teams to improve fraud detection coverage and data quality
• Monitor trends in ATO activity and contribute to ongoing detection strategy improvements
• Leverage AI/LLM tools to accelerate investigations, including querying data, identifying patterns, and summarizing fraud activity across accounts

Basic Qualifications

• Bachelor’s degree from an accredited institution; preferred fields include quantitative disciplines such as Economics, Computer Science, Statistics, Mathematics, or similar
• 2+ years of experience in fraud investigations, threat intelligence, cybersecurity, or risk management, with exposure to account takeover (ATO)
• 1+ years of experience using SQL, Python, or similar tools to analyze fraud data or investigate trends
• 1+ years of hands-on experience using fraud detection tools, machine learning models, or risk-scoring methodologies
• 1+ years of experience interpreting fraud indicators, behavioral signals, or transaction monitoring data
• Familiarity with using AI/LLM tools (e.g., ChatGPT, Claude) to support data analysis or investigative workflows

Preferred Qualifications

• Experience working at a fintech company, technology company, or reputable financial institution
• Experience analyzing organized fraud rings or large-scale fraud patterns
• Familiarity with machine learning–driven fraud detection systems or AI-assisted analysis

Role Overview

ID.me is seeking a GRC Engineer to design, build, and operate AI agents that automate the compliance lifecycle across FedRAMP, ISO 27001, SOC 2, and Kantara accreditation programs.

This role is a technologist that focuses on solving GRC domain problems with automation and AI.. You will write code and build tooling to scale GRC capabilities and reduce the compliance burden.. You will own engineering AI capabilities while also have the skillset to dive into compliance issues as another set up hands..

The primary initial challenge is automated evidence collection. You will develop programmatic methods to extract evidence from source systems, feed it into evaluation agents, and enable continuous monitoring to replace traditional annual snapshots with ongoing automated assurance.

This role is based out of our Mountain View, CA or McLean, VA offices and requires full-time in-office attendance

Core Responsibilities

• Own the full development lifecycle for AI agents designed to automate evidence collection, evaluation, and continuous monitoring.
• Serve as the technical lead for LogicGate and our GRC SaaS integrations, ensuring the platform scales with our data needs.
• Develop programmatic methods to extract evidence from source systems (AWS, GCP, GitHub) and feed it into evaluation agents to replace traditional annual audits.
• Act as a high-bandwidth teammate capable of picking up slack in "traditional" GRC areas: policy authoring, change management, and manual controls enforcement.
• Support the team's deep-dive efforts into FedRAMP, ISO 27001, and SOC 2, translating domain expertise into automated agent logic.
• Build and maintain integration layers (MCP servers, APIs) that allow GRC tools to interact seamlessly with our internal ecosystem (Jira, BigQuery).
• Contribute towards preparing compliance documentation, control evidence, and control owners for internal and external audits

Basic Qualifications

• 5+ years of software engineering experience.
• Experience building AI/ML-powered applications or agentic systems.
• Proficiency in Python (or another language) and experience with API integrations/data processing.
• Familiarity with at least one compliance framework (FedRAMP, ISO 27001, SOC 2, or NIST).
• Experience with Git, CI/CD, and deploying production-grade services.

Preferred Qualifications

• Experience with the Anthropic Claude API, Model Context Protocol (MCP), or Claude Agent SDK.
• Experience extracting data from cloud infrastructure (AWS, GCP) or security tooling (SIEM, vulnerability scanners).
• Familiarity with GRC platforms (LogicGate, ServiceNow) or compliance data models.
• Experience with OSCAL (Open Security Controls Assessment Language).
• Background in highly regulated environments (FinTech, GovCloud, Healthcare).

#LI-JS1

Role Overview

ID.me is seeking a Technical Program Manager – Security Assurance to serve as the operational backbone of our external compliance programs. You will co-own the end-to-end lifecycle of controls, policies, and program-specific documentation for FedRAMP, ISO 27001, and SOC 2, with additional contributions to Kantara accreditation.

You will drive cross-functional alignment independently, owning outcomes rather than tasks. A unique requirement of this role is high proficiency with AI tools; our team utilizes purpose-built AI agents for evidence validation, control evaluation, and finding management. Fluency in AI-assisted workflows is essential.

This role is based out of our Mountain View, CA or McLean, VA offices and requires full-time in-office attendance.

Core Responsibilities

• 3+ years of experience operating security or compliance programs aligned to FedRAMP or NIST 800-53.
• 2+ years leading internal or external audits end-to-end, either as audit manager, program owner, or auditor.
• Experience managing control lifecycles, POA&M remediation, and continuous monitoring in a cloud-native environment (AWS or GCP).
• Hands-on experience with a GRC platform (LogicGate preferred) for control tracking, evidence management, and findings remediation.
• Demonstrated professional use of AI tools to support drafting, analysis, evaluation, or workflow automation within compliance or technical programs.

Preferred Qualifications

• Experience managing FedRAMP Continuous Monitoring and Significant Change Requests.
• Familiarity with NIST SP 800-63, digital identity systems, or Kantara accreditation.
• Certifications such as CISSP, CISA, CCSK, or ISO 27001 Lead Auditor.
• Experience in SaaS, FinTech, GovCloud, or other regulated technology environments.

#LI-JS1

The Manager, People Operations at ID.me will be responsible for leading and managing the People Operations team in delivering exceptional service and driving process excellence. Reporting to the VP, Total Rewards and People Operations, this role will oversee HR service delivery, ensure compliance, enhance the employee experience, and provide the infrastructure needed to scale as ID.me continues to grow.. This leader will work closely with cross-functional teams, such as Legal, Finance, Accounting, and IT, to ensure that People Operations aligns with the company’s overall strategic goals and remains legally compliant.

The ideal candidate is a strategic problem-solver with a passion for operational excellence, employee support, and continuous improvement and will play a pivotal role in shaping the employee experience and enhancing organizational performance.

Key Responsibilities

HR Service Delivery & Process Optimization

• Oversee the People Operations team to ensure timely, accurate, and high-quality support for all employee inquiries. Managing the intake, tracking, and resolution of HR requests, ensuring SLA adherence.
• Continuously assess and improve HR processes to enhance efficiency, accuracy, and employee experience.
• Partner with the HRIS team to streamline and automate HR workflows and processes.

Compliance & Audit Readiness

• Ensure compliance with all federal, state, and local employment laws and regulations.
• Maintain HR policies, ensuring they are up to date and aligned with legal requirements and best practices.
• Lead HR’s response to internal and external audits, ensuring documentation and processes are audit-ready.

Employee Relations & Accommodation Support

• Partner with the Employee Relations team to provide operational support on investigations and issue resolution.
• Support the Benefits team with the management of leave of absence (LOA) and ADA accommodation requests, ensuring compliance and a positive employee experience.

Immigration Program Management

• Manage the company’s fledgling immigration program, acting as the primary point of contact for employees and stakeholders regarding immigration-related matters.
• Collaborate with legal partners to ensure compliance with immigration laws and requirements, and establish best practice policies and practices.

Team Leadership & Program Management

• Lead, mentor, and develop a team of two People Operations Specialists, fostering a high-performing and engaged team.
• Strategize, plan, and execute against the current needs within People Ops and plan for evolving processes as we scale.
• Drive project management for HR Operations initiatives, ensuring successful execution of day-to-day responsibilities and special projects.

Basic Qualifications

• 5+ years of People Operations experience, including experience managing HR service delivery, compliance, and process optimization.
• 2+ years of leadership experience, with a proven ability to develop and manage high-performing teams.
• Bachelor's Degree in Human Resources or related field

Preferred Qualifications

• Strong knowledge of HR compliance, audit processes, and employment laws.
• Experience developing and managing immigration programs is a plus.
• Proficiency in HR systems (HRIS) and experience driving automation and workflow improvements.
• Strong project management capabilities, with a history of successfully driving cross-functional initiatives to completion while identifying areas for automation along the way.
• Strong communication, critical thinking, and problem-solving skills, with the ability to influence stakeholders across all levels of the organization.
• Demonstrated ability to thrive in a culture focused on employee experience and delivering a high level of service.

Role Overview

ID.me is seeking a Tech Lead Manager (TLM) VI to lead the engineering team building solutions for the Workforce domain — including employment verification, employer onboarding, and workforce compliance integrations that help tens of millions of Americans prove their employment status and access benefits they’ve earned. This role sits within the Customer Domains org and owns the full technical and people leadership mandate for one of ID.me’s most consequential B2B verticals.

The Workforce team builds the platform that powers employment data exchange between ID.me and enterprise HR systems, payroll providers, government agencies, and benefits administrators. Your team’s work directly enables employees to prove job status, wage history, and benefits eligibility — reducing friction in everything from mortgage applications to unemployment claims to public benefits onboarding. This is deeply mission-critical, privacy-sensitive, and technically demanding work at the intersection of identity, HR tech, and regulatory compliance.

As a TLM at the Principal level, you will be accountable for both the technical architecture of the Workforce platform and the health and growth of the engineering team delivering it. You will work closely with Product, Legal, Security, and enterprise partners to drive a roadmap that balances velocity with the compliance rigor the workforce domain demands. The ideal candidate brings deep backend systems experience, a track record of leading high-performing teams, and genuine passion for building identity products that serve everyday people.

This position will work from our Mountain View, CA office five days per week.

Key Responsibilities

• Own the Workforce Platform Architecture: Define and evolve the technical architecture for ID.me’s Workforce platform, including integrations with HR systems (Workday, ADP, SAP SuccessFactors), payroll providers, government employment databases, and benefits administrators. Ensure systems are secure, scalable, privacy-preserving, and compliant with relevant regulatory frameworks (FCRA, EEOC, I-9/E-Verify, state privacy laws).
• Lead Engineering Execution: Drive roadmap delivery across the team — setting priorities, removing blockers, and ensuring the team ships high-quality, well-tested software on time. Balance short-term velocity with long-term platform health and technical debt reduction.
• API & Integration Design: Lead the design of employment verification APIs and data workflows including income verification, I-9/E-Verify integrations, direct-employer onboarding automations, and benefits eligibility checks. Champion clean, secure, and developer-friendly API design across internal and external surfaces.
• Team Leadership & Talent Development: Recruit, hire, and retain a high-performing team of engineers (SDE II through Staff). Conduct 1:1s, performance reviews, and career development conversations that help engineers grow technically and as collaborative teammates. Build a team culture of ownership, rigor, and continuous improvement.
• Cross-Functional Partnership: Serve as the technical bridge between Engineering, Product, Legal/Compliance, Security, and enterprise customer teams. Translate complex compliance and integration requirements into actionable engineering work, and represent the Workforce team in cross-domain architecture discussions.
• Reliability, Security & Compliance: Own the availability, performance, and compliance posture of Workforce services. Partner with Security and Privacy Engineering to ensure workforce data handling meets the highest standards for data minimization, consent management, and access control.
• Roadmap & Technical Strategy: Stay current on the workforce tech ecosystem (HRMS integrations, VOIE standards, direct-to-employer models, emerging employment data standards) and translate market opportunities and customer needs into platform investments. Provide technical input into team and org-level planning.
• AI-Forward Engineering Culture: Champion AI-first practices across the team — driving adoption of AI tooling for code generation, test coverage, documentation, and accelerated iteration. Model and reinforce a culture where AI is a force multiplier for engineering quality and velocity.

Required Qualifications

• Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent practical experience).
• 10+ years of software engineering experience, with at least 3 years in an engineering management or tech lead manager capacity leading teams of 5–10+ engineers.
• 5+ years of experience with application and backend engineering foundations — architect secure, scalable APIs and distributed systems (Java, Go, Ruby, Python, or similar).
• Experience building B2B or enterprise integrations involving data exchange, APIs, or workflow automation at scale.
• Deep familiarity with data privacy, security, and compliance considerations in products that handle sensitive personal or employment data.
• Proven track record collaborating cross-functionally with Product, Legal/Compliance, Security, and business stakeholders to deliver complex programs.
• Strong communication skills with the ability to represent engineering decisions clearly to both technical and non-technical audiences.

Preferred Qualifications

• Master’s degree in Computer Science or a related technical field.
• Experience in the HR tech, workforce, payroll, or employment verification space — including familiarity with Workday, ADP, SAP SuccessFactors, The Work Number, or direct employer integrations.
• Understanding of employment verification standards and regulatory frameworks including FCRA, I-9/E-Verify, VOIE (Verification of Income and Employment), and applicable state wage and privacy laws.
• Experience building identity or trust-layer products in regulated industries such as government services, healthcare, or financial services.
• Hands-on experience with OAuth2, OpenID Connect, SAML, and enterprise SSO in the context of B2B integrations or workforce onboarding.
• Familiarity with data exchange formats and protocols common in HR tech, including REST/SOAP hybrid integrations and batch data flows.
• Track record of embedding AI-augmented engineering practices into team workflows — including AI code review, AI-assisted documentation, and prompt engineering for developer productivity.
• Startup or high-growth company experience with a strong bias for execution, ownership, and making something better every day.

Role Overview

ID.me is seeking a Principal Tech Lead Manager (TLM) to lead the engineering teams responsible for two foundational platform domains: the Organization Platform and the Data Acquisition & Normalization team. Together, these teams define how organizations are represented, validated, and trusted within ID.me's Identity Trust Graph — and how the attribute data powering those trust decisions is acquired, normalized, and kept current.

The Organization Platform team owns the APIs and services that create, validate, and manage organization records, applications, domain verification, business onboarding, and org-to-org relationships. This is the authoritative source of truth for how businesses and institutions are represented across ID.me's ecosystem — powering developer portal adoption, partner integrations, and downstream identity workflows.

The Data Acquisition & Normalization team is the execution arm of the Identity Trust Graph — building and operating connectors to authoritative and commercial data sources (government registries, telcos, licensing authorities, commercial data providers), normalizing heterogeneous data into clean schemas, and feeding validated attributes into the trust graph at internet scale.

As a TLM at the Principal level, you will be accountable for the technical architecture, delivery, reliability, and operational health of both platforms, as well as the growth and performance of the engineers delivering them. You will partner closely with Product, Security, Compliance, and enterprise stakeholders to drive a roadmap that balances velocity with the rigor these domains demand.

This position will be based full-time in our Mountain View, CA office five days per week.

Key Responsibilities

• Define and evolve the technical architecture for the Organization Platform — including Organizations API, Applications API, Domain Validation, Business Onboarding, RBAC, AI-driven org validation, and workflow engine services.
• Own the architecture and operational strategy for the Data Acquisition & Normalization platform — including source connectors, normalization pipelines, and validation event delivery to downstream consumers.
• Champion API-first, platform-first design across both teams — ensuring services are developer-friendly, well-documented, versioned, and built for long-term interoperability.
• Drive roadmap delivery across both teams — setting priorities, removing blockers, and ensuring high-quality, well-tested software ships on time.
• Build a team culture of ownership, technical rigor, continuous improvement, and high-quality code.
• Mentor senior and staff engineers, developing the next generation of technical leaders within the org.
• Serve as the technical bridge between Engineering, Product, Legal/Compliance, Security, and enterprise customer teams across both domains.
• Provide technical input into team and org-level planning, influencing roadmap prioritization based on platform capabilities and constraints.

Required Qualifications

• Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent practical experience).
• 10+ years of software engineering experience, with at least 3 years in an engineering management or tech lead manager capacity leading teams of 5–10+ engineers.
• 5+ years of experience building and operating secure, scalable backend APIs and distributed systems (Java, Go, Ruby, Python, or similar).
• 5+ years of experience building and operating data pipelines, API integrations, or ETL/normalization systems at scale.

Preferred Qualifications

• Master's degree in Computer Science or a related technical field.
• Deep familiarity with data privacy, security, and compliance considerations in products that handle sensitive personal or organizational data.
• Proven track record collaborating cross-functionally with Product, Legal/Compliance, Security, and business stakeholders to deliver complex programs.
• Strong communication skills with the ability to represent engineering decisions clearly to both technical and non-technical audiences.
• Experience building or managing organization identity, business verification, or entity attribute platforms at scale.
• Familiarity with data acquisition patterns including screen scraping, REST/SOAP integrations, batch data flows, and normalization pipelines.
• Experience with AI-driven validation, profiling, or classification systems integrated into production data pipelines.
• Hands-on experience with OAuth2, OpenID Connect, SAML, and enterprise SSO in the context of B2B integrations or developer onboarding.
• Experience with graph databases (e.g., Neo4j) and modeling entity-attribute relationships at scale.
• Experience with cloud-native infrastructure (AWS, GCP, or Azure), container orchestration (Kubernetes, GKE), and infrastructure-as-code.
• Bonus: Experience at a FinTech, identity, data aggregation, or developer platform company (e.g., Plaid, Yodlee, Okta, Twilio).

About ID.me

ID.me is the next-generation digital identity wallet that simplifies how individuals securely prove their identity online. Consumers can verify their identity with ID.me once and seamlessly log in across websites without needing to create a new login and re-verify. Over 140 million users experience streamlined login and identity verification with ID.me at 20 federal agencies, 44 state government agencies, and 66 healthcare organizations. More than 600 consumer brands use ID.me to verify communities and user segments to honor service and build more authentic relationships. ID.me's technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST 800-63-3 IAL2 / AAL2 credential service provider by the Kantara Initiative. ID.me is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.

Role Overview

ID.me is looking for a Product Security Engineer to join our Product Security organization as an execution-focused individual contributor. If you love deep technical work, building security solutions, and solving complex security challenges, here's your chance to make a career of it by advancing the digital identity ecosystem while protecting millions of users. As one of the most targeted identity platforms in the country, ID.me safeguards a massive volume of sensitive PII—making Product Security the tip of the spear in defending against sophisticated adversaries and ensuring our products remain resilient at scale.

We are seeking a highly skilled security engineer who excels at implementing and fixing security issues across software and cloud, building automation, and executing complex technical projects. As a Product Security Engineer, you will be a technical expert who delivers production-ready technology solutions, solves the hardest problems, and performs deep technical security assessments that directly strengthen the security of our products. Your work will shape the defensive foundation of a platform relied upon nationwide, giving you the opportunity to make a meaningful, visible impact on the safety and trust of millions of users.

This role is based out of our Mountain View, CA or McLean, VA offices and requires full-time in-office attendance.

What You'll Do

• Implement complex security solutions, including Cloud and SaaS security, and service account protections, and Application Security.
• Build production-ready security automation using Python or Java to scale security operations and reduce manual toil
• Execute security projects from requirements through deployment with minimal guidance, delivering high-quality results on time
• Troubleshoot complex security issues in production environments, conducting deep technical analysis and implementing fixes quickly
• Implement GKE security controls 
• Build and maintain cloud security infrastructure using Terraform
• Configure GCP security services such as VPC Service Controls, Private Service Connect, Cloud Armor policies, IAM roles, and Secret Manager
• Execute API security assessments by conducting security reviews, identifying vulnerabilities, and implementing remediation
• Execute vulnerability remediation workflows for application, container, Cloud, and SaaS vulnerabilities within defined SLAs
• Build security dashboards and reporting to track vulnerability MTTR, security control effectiveness, and false positive rates
  
  

Basic Qualifications

• 5+ years in security and/or software engineering, with focus on implementation and execution
• 5+ years of hands-on programming in Python or Java with demonstrated ability to build production-quality security tooling and automation
• 3+ years of hands-on GCP experience including GKE, Cloud Run, IAM, Secret Manager, and security services
• Container / mesh networks (GKE, Docker, Kubernetes security, image scanning, Binary Authorization, SBOM)
• Infrastructure-as-code proficiency (Terraform preferred) for deploying and maintaining security infrastructure
• Troubleshooting expertise with ability to debug complex issues in production cloud environments

Preferred Qualifications

• GCP Professional Cloud Architect or Professional Cloud Security Engineer certification
• OSCP or comparable hands-on offensive-security certifications (e.g., OSEP, GXPN, PNPT) demonstrating strong adversarial reasoning and exploit-focused problem-solving capability.
• Experience with offensive-security methodologies (e.g., understanding attack chains, exploitation fundamentals, or red-team tooling) applied to defensive engineering contexts
• Interest in applied security research—such as vulnerability discovery, protocol analysis, or emerging-threat investigation

#LI-JS1

Responsibilities

The Revenue Accounting Manager will be responsible for supporting the Company’s day-to-day revenue accounting operations by ASC 606. The ideal candidate will have experience processing monthly revenue, deferred revenue, and accounts receivable journal entries, account reconciliations, monthly fluctuation analyses, and partnering cross-functionally as an expert in revenue accounting. This position will be expected to work cross-functionally & build relationships across multiple departments. 

• Review customer contracts & Salesforce opportunities for completeness and accuracy to determine appropriate revenue recognition by GAAP / ASC 606 and lead the preparation of accounting memos supporting revenue positions.
• Manage segments of the month-end revenue close process, including creating journal entries and reconciliations, maintaining deferred revenue and revenue by customer/vertical schedules, and conducting MoM flux analyses.
• Provide insight and leadership, driving continual process improvements for scalability to meet the requirements of a pre-IPO company.
• Support maintaining ASC 606 revenue sub-ledger, including subscription, professional services, and billing sub-ledgers.
• Own and drive AI-enabled automation initiatives across the revenue recognition and month-end close processes, leveraging tools such as Claude AI, ChatGPT, and similar platforms to reduce manual effort, increase accuracy, and build scalability.
• Partner with the Sales and Revenue Operations teams to comply with internal policies.
• Conduct periodic reviews and assessments of revenue recognition processes and controls, identifying areas for improvement and implementing solutions to enhance efficiency and effectiveness.
• Support external audits by providing documentation and explanations related to revenue recognition, deferred revenue, and accounts receivable.
• As needed, provide ad hoc analysis and support for general financial operations to support business and any other special projects.
• Identify, evaluate, and implement AI tools and workflow automations to streamline billing, collections, and revenue close activities, serving as a subject matter expert on AI adoption within the accounting function.
• Support billing operations, including invoice preparation and review, customer billing inquiries, collections follow-up, and coordination with Revenue Operations to ensure accurate and timely invoicing.

Required Qualifications

• Bachelor’s degree in Accounting or Finance
• 4+ years of Big 4 (or similar) public accounting experience
• Experience with SaaS revenue transactions and adhering to ASC 606 accounting guidance
• Advanced Excel capabilities & the ability to work with, manipulate & organize large data sets; demonstrated proficiency with AI tools (e.g., Claude AI, ChatGPT, Copilot) and automation platforms to drive accounting process improvements
• Strong accountability, organization, and attention to detail
• Self-motivated with the ability to work independently and thrive while also contributing to team KPIs and objectives
• Ability to effectively operate in a fast-paced environment and adapt to change
• Strong interpersonal, communication, and messaging skills
• CPA preferred
• Experience with the high-growth SaaS/Technology industry
• Excellent knowledge of financial systems (ERP, NetSuite, NetSuite ARM, Salesforce)
• Experience scaling revenue, billing, and accounts receivable operations in a high-growth environment

Role Overview

The Senior Account Executive, Public Sector (SLED) is a high-impact role responsible for spearheading new business acquisition and strategic expansion within the State, Local, and Education markets. You will act as a sophisticated navigator of the public sector, translating complex technical solutions into mission-critical outcomes for government agencies.

Preferred locations:
Colorado or Phoenix

Key Responsibilities

• Complex Cycle Management: Lead and execute sophisticated, end-to-end sales cycles within the SLED market, often involving multi-departmental buy-in and complex RFP/RFI processes.
• Strategic Growth: Design and execute a territory play-book that contributes significantly to the company’s financial objectives and market leadership.
• Executive Relationship Building: Cultivate and maintain deep, long-term "trusted advisor" relationships with CIOs, CTOs, and Program Directors across state and local agencies.
• Cross-Functional Leadership: Partner with Customer Success and Product teams to ensure successful pilot-to-production transitions and long-term account health.
• Ecosystem Development: Identify and leverage a robust network of channel partners, system integrators (SIs), and lobbyists to accelerate market entry and deal velocity.
• Forecasting Excellence: Maintain a rigorous, predictable sales pipeline, providing accurate quarterly forecasts in a landscape known for its long lead times.

Qualifications

• The SLED Veteran: 7–15 years of demonstrable success in technology sales, with a primary focus on SLED (State, Local, and Higher Education) markets.
• Proven Track Record: A consistent history of over-achieving seven-figure quotas and closing "landmark" deals within government sectors.
• Procurement Mastery: Deep understanding of public sector procurement vehicles (e.g., NASPO, GSA, state-specific contracts) and the legislative cycles that drive funding.
• Existing Network: A "ready-to-go" book of business and high-level contacts within key state and local agencies.
• Communication Mastery: Exceptional ability to distill complex technical value propositions into compelling narratives for both technical staff and non-technical elected officials.
• Startup Agility: Experience thriving in a high-growth, fast-paced environment where proactive problem-solving and an entrepreneurial mindset are required.
• Education: Bachelor’s degree required; advanced degree or relevant certifications in Public Administration or Business preferred.

Senior Designer – Design Systems

Location: Mountain View, CA, required 5 days/week in office

At ID.me, we’re shaping the future of digital identity to make proving who you are online easier, more secure, and accessible to everyone. Serving over 150 million people, we’re also on a mission to ensure no identity is left behind. As a design-led company, design influences everything we do. We believe great design is more than aesthetics; it’s the foundation of trust, accessibility, and connection in every experience we create. Our designers, engineers, and product partners move quickly together, empowering each other to make thoughtful decisions that have real impact. Within our team, empathy and kindness aren’t just values, but how we collaborate, give feedback, and grow. If you’re passionate about crafting experiences that are both human and transformative, you’ll have a seat at the table here.

Role Overview

The Senior Designer plays a key role in bridging creativity and systems thinking, shaping how design systems are applied across web, product, and marketing experiences.

In this role, you’ll collaborate closely with other designers, UX partners, and product teams to bring ideas to life, translating concepts into cohesive, user-centered designs that feel consistent across touchpoints. You’re comfortable moving fluidly between early exploration and detailed execution, balancing speed with craft, and maintaining an eye for both structure and storytelling through the thoughtful application of design systems.

A strong sense of UI motion and interaction design is a plus.

Key Responsibilities

Craft & Execution

• Conceptualize and design creative solutions that bring clarity, cohesion, and visual impact across web, product, and marketing experiences.
• Work from concept to delivery with a systems mindset, applying and expanding the frameworks of the existing design system to ensure scalability and consistency.
• Use interaction, and storytelling to elevate the quality and personality of digital experiences.
• Adapt visual direction across multiple touchpoints, balancing brand integrity with usability and performance.
• Set the standard for design quality, inspiring peers through strong execution and creative problem-solving.

Design Systems & Consistency

• Apply and evolve design system components and visual frameworks to maintain consistency and scalability across all touchpoints.
• Identify gaps or opportunities for improvement within the system and help define patterns that support product and brand growth.
• Support documentation and guidelines that enable broader adoption and alignment across design and development, with a strong understanding of variables, variants, and styles.

Cross-Functional Collaboration

• Collaborate closely with product, UX, and marketing teams to translate creative direction into practical, user-centered solutions.
• Communicate design intent effectively through visuals, prototypes, and storytelling that align teams and stakeholders.
• Contribute to a collaborative design culture by participating in reviews, sharing insights, and providing constructive feedback.
• Lead through influence — fostering alignment, elevating work quality, and helping peers think through design challenges with clarity.

Design Quality & Process Improvement

• Help identify and refine design processes that improve efficiency, clarity, and collaboration within the broader design organization.
• Advocate for design excellence through consistency, accessibility, and attention to detail across all deliverables.
• Partner with other designers to uphold and evolve visual standards, mentoring peers and encouraging executional excellence across the team.

Qualifications

• Demonstrated ability to adapt visual direction and design language across multiple touchpoints, including web, product, marketing, and brand experiences. (Bonus point if you have agency experience).
• Strong foundation in visual design principles. Composition, layout, typography, color, and hierarchy, with ability to apply them with both creativity and consistency.
• Proficiency in modern design tools such as Figma and Adobe Creative Suite. Comfortable using motion tools such as After Effects and prototyping.
• Excellent communication and presentation skills, with experience collaborating across multidisciplinary teams in design, UX, product, and marketing.

Key Traits

• Multidisciplinary: Brings adaptable ideas that scale across products, platforms, and touchpoints from concept to final execution.
• Visual Storyteller: Uses craft and motion to communicate ideas with clarity and impact.
• Collaborative: Works seamlessly with others to create cohesive experiences.
• Leads Through Influence: Inspires peers by example, elevates design quality, and fosters a culture of collaboration and craft.
• Organized: Manages multiple projects while maintaining structure, documentation, and a systems-driven mindset.
• Curious: Continuously learning, experimenting, and exploring new tools and technologies to push creative boundaries.

Specialist Designer – Design Systems

Location: Mountain View, CA, in-office requirement 5 days/week

At ID.me, we’re shaping the future of digital identity to make proving who you are online easier, more secure, and accessible to everyone. Serving over 150 million people, we’re also on a mission to ensure no identity is left behind. As a design-led company, design influences everything we do. We believe great design is more than aesthetics; it’s the foundation of trust, accessibility, and connection in every experience we create. Our designers, engineers, and product partners move quickly together, empowering each other to make thoughtful decisions that have real impact. Within our team, empathy and kindness aren’t just values, but how we collaborate, give feedback, and grow. If you’re passionate about crafting experiences that are both human and transformative, you’ll have a seat at the table here.

Role Overview

The Design Systems Specialist, Motion defines how ID.me moves — shaping the rhythm, responsiveness, and emotion behind every interaction across our products, platforms, and ecosystem.
You’ll craft the motion language that powers our design system — establishing principles, tokens, and patterns that unify everything into one seamless experience. Working closely with Marketing, Product, and Engineering teams, you’ll translate design intent into living systems that scale across native, web and on-device platforms.

Motion at ID.me is not decorative or gratuitous — it’s communicative. It signals trust, conveys meaning, and humanizes the experience. Your work will ensure every transition, micro-interaction, and animation reinforces confidence, continuity, and our brand’s promise: a verified identity you control.

Key Responsibilities

Motion Systems & Interaction Language

• Define and evolve a motion design system — principles, patterns, and tokens that scale across platforms and devices.
• Establish motion guidelines and frameworks that connect brand expression with functional UI behaviors.
• Translate static components into living systems that express hierarchy, feedback, and state changes through motion.
• Collaborate with engineering partners to ensure motion tokens, variables, and libraries are consistent and performant across environments.
• Document motion principles with examples and rationale that make adoption easy across teams.

Craft & Execution

• Create high-fidelity motion prototypes to communicate interaction intent, transitions, and micro-interactions.
• Use motion to clarify relationships, guide focus, and reduce cognitive load in complex interfaces.
• Collaborate with brand and marketing teams to ensure product motion aligns with broader brand storytelling.
• Push the boundaries of how design systems communicate emotion, rhythm, and identity through animation.
• Maintain balance between expressive and systematic motion — ensuring performance, accessibility, and usability.

Cross-Functional Collaboration

• Partner with product, design systems, and engineering teams to bring motion principles into component libraries and production code.
• Lead motion reviews and motion audits — identifying inconsistencies and opportunities for refinement.
• Serve as a mentor and advocate for motion literacy across the organization, helping designers and developers integrate motion intentionally.
• Communicate complex motion concepts clearly through storytelling, prototypes, and visual documentation.

Design Quality & Systems Evolution

• Ensure motion contributes to accessibility and inclusivity (e.g., prefers-reduced-motion compliance).
• Evolve the design system’s interaction layer as the bridge between static design and living product experience.
• Define success metrics and qualitative patterns for motion consistency and performance.
• Contribute to the broader design system roadmap, influencing how motion integrates with typography, color, spacing, and component evolution.
• Champion accessibility, ensuring motion adheres to prefers-reduced-motion standards without sacrificing meaning.
• Design motion patterns that aid cognitive understanding — using animation to communicate hierarchy, spatial relationships, and system feedback for users with visual or cognitive challenges.
• Develop adaptive motion states that adjust intensity, duration, or behavior based on user settings or context, ensuring motion remains inclusive, not exclusionary.

Qualifications

• Proven experience creating and maintaining motion systems within a design system or large-scale product environment.
• Deep understanding of animation principles, easing, timing, and choreography across web and native platforms.
• Expertise with Figma, Figma Make, After Effects, or similar motion and prototyping tools.
• Strong foundation in visual design, hierarchy, and interaction design — with the ability to use motion as a storytelling and usability tool.
• Experience collaborating with engineers to translate design motion into production-ready code (e.g., via CSS transitions, Lottie, or motion libraries).
• Excellent communication skills with the ability to present and advocate for motion as part of the design system’s DNA.

Staff Recruiter — GTM & G&A

At ID.me, we’re looking for a Staff Recruiter to lead full lifecycle recruiting across a broad range of functions, including Go-To-Market (GTM) and General & Administrative (G&A) teams. In this role, you will own recruiting strategy and execution for critical business areas, partnering closely with leaders across Sales, Marketing, Finance, Legal, People, Product and Operations to attract and hire exceptional talent.

Reporting to the Director, TA Delivery, you will play a pivotal role in building efficient, scalable, and high-quality hiring practices. This role is ideal for a recruiter who thrives in complex environments, brings strong operational rigor, and embraces an AI-first approach to improve speed, consistency, and candidate experience.

Key Responsibilities

• Full Lifecycle Recruiting Ownership:  Own the end-to-end recruiting process across a range of GTM and G&A roles, from intake and sourcing strategy through interview management, offer negotiation, and close, while delivering an exceptional candidate experience throughout.
• Strategic Talent Partnership:  Serve as a trusted advisor to business leaders and hiring managers across non-technical functions, shaping hiring strategies, calibrating talent profiles, and providing insight on market conditions, candidate trends, and competitive talent landscapes.
• Process Design and Standardization:  Build, refine, and drive consistent recruiting processes across varied business functions to improve efficiency, reduce bias, and ensure a high-quality, equitable hiring experience for candidates and stakeholders alike.
• AI-First Recruiting Execution:  Leverage AI tools, automation, and data-driven workflows to streamline recruiting operations, enhance sourcing and engagement strategies, reduce manual work, and improve overall hiring velocity.
• Stakeholder and Hiring Manager Leadership:  Partner closely with hiring managers to define role requirements, develop structured interview plans, align on evaluation criteria, and facilitate effective, data-informed debriefs and hiring decisions.
• Operational Excellence and Continuous Improvement:  Track recruiting performance, identify bottlenecks, and implement process improvements that increase scalability, consistency, and hiring outcomes across GTM and G&A teams.

Basic Qualifications

• 6+ years of full lifecycle recruiting experience, with a strong background hiring for GTM functions such as Sales and Marketing, as well as corporate G&A functions including Finance, Legal, People, and Operations.
• Bachelor’s degree or equivalent professional experience

Preferred Qualifications

• Demonstrated ability to operate as both a strategic partner and a hands-on recruiter, balancing high-volume execution with thoughtful, high-quality hiring practices.
• Proven success building and managing disciplined, repeatable recruiting processes in fast-paced, high-growth environments.
• Comfort operating with lean resources, navigating ambiguity, and independently driving results in partnership with cross-functional stakeholders.
• Exceptional communication and stakeholder management skills, with the ability to influence and build trust with leaders at all levels of the organization.

Location:  This role requires being onsite, full time in our office in Mountain View, CA

Company Overview

ID.me is a leading digital identity platform with more than 160 million registered members, trusted by fourteen federal agencies, agencies across 30 states, and over 600 enterprise brands. While widely recognized for powering secure identity verification for federal and state governments (NIST 800-63-3 IAL2/AAL2 compliant and Kantara-approved), ID.me Communities is the company’s high-growth commercial offering focused on customer acquisition and revenue expansion.

ID.me Communities enables retailers and ecommerce brands to reach high-value consumer groups — including military members, veterans, students, teachers, nurses, and first responders. By embedding secure identity and affiliation verification directly into the ecommerce checkout experience or loyalty platform, brands can confidently offer exclusive discounts while preventing fraud, abuse, and margin leakage.

Beyond verification, brands gain access to millions of pre-verified users within the ID.me network who actively seek companies that support their communities. This combination of verification and distribution drives measurable results: new customer acquisition, higher conversion rates, increased average order value, and stronger lifetime value.

In 2025, ID.me raised $340 million in a Series E round, valuing the company at over $2 billion — reinforcing its position as a trusted leader in digital identity and community-driven commerce.

Role Responsibilities

• Own and execute a territory-based sales strategy designed to meet or exceed bookings targets, prioritizing high-ACV opportunities where ID.me has a clear right to win.
• Spend time in the field with prospects and customers, building executive-level relationships, strengthening trust, and accelerating deal progression through in-person engagement.
• Proactively build and manage a qualified pipeline of enterprise retailers and ecommerce brands, leveraging persona-based messaging and partnering with Business Development to drive consistent coverage and measurable pipeline growth.
• Lead consultative, value-based discovery to uncover core business challenges (e.g., customer acquisition, conversion lift, fraud prevention, margin protection) and quantify the financial impact ID.me Communities can deliver.
• Clearly articulate ID.me’s commercial value proposition — verification plus distribution — through compelling presentations, demos, and proposals that translate technical capabilities into revenue growth and ROI.
• Develop strong product and industry acumen to confidently navigate technical conversations, address competitive dynamics, and manage complex procurement processes.
• Build internal alignment and political capital to effectively progress opportunities, identify risks early, and proactively drive resolution.
• Partner cross-functionally with Marketing, Solutions Consulting, and Customer Success to ensure seamless handoff, long-term value realization, expansion opportunities, and referrals.
• Maintain deep awareness of industry trends, competitive positioning, and evolving community-based marketing strategies to continuously refine territory execution and maximize impact.

Qualifications

• At least 5 years in a quota-carrying, “hunter” sales role
• Year-over-year track record of achieving quota and being recognized as a top performer
• Knowledge of e-commerce, MarTech, and performance marketing personas and budgets
• Experience working with customers in apparel, consumer electronics, home goods, and/or sports and outdoors segments 
• Closed opportunities with ACVs ranging from $100k to $1m on 6 to 12 month sales cycles
• Trained in leading sales methodologies (i.e. Command of the Sale, Message)
• Experience selling technology into commercial markets, specifically top internet retailers
• Demonstrated success in interfacing with customers and building trust
• Experience working for a team in a startup at a growth stage is highly desired
• Experience with Salesforce 

Skills/Abilities

• Entrepreneurial personality, capable of effectively solving problems with minimal guidance
• Results-driven, highly organized and detail-oriented with the ability to multitask
• Excellent written and verbal communications skills and ability to communicate to a broad range of audience types at all levels of the organization
• Ability to build relationships with customers
• Ability to manage the sales cycle from start to finish
• Ability to work independently and as part of a team
• Superb planning and time management skills, ability to prioritize tasks and ability to meet deadlines with little supervision
• Willingness to learn and adapt
• Competitive Compensation

Vision: To be the world’s leading digital identity network empowering people to control their own information and to prove their credentials across all channels: online, call center, and in-person.

Mission: To make the world a more trusted place by delivering the highest level of security with the least amount of friction at the lowest possible cost.

People: We have an audacious mission. We aim to fix the identity layer of the internet. Billions of people will live better lives with more trust and convenience thanks to ID.me. We are like Special Forces. We take on the most difficult challenges with amazing teammates.

Our Core Values: *Don’t be a jerk. *Always compete. *Ask questions like a 5-year old. *Inspire people with your passion. *Make something better every day. *Treat each customer like your favorite family member. *Own your mistakes so you can learn from them. *Details are everything. *Act like a scientist, not a talking head. *Be truthful (even when it’s hard). *Reflect ID.me’s values in your actions. *If the rule prevents the right outcome, then break the rule.

ID.me maintains a work environment free from discrimination, where employees are treated with dignity and respect. All ID.me employees share in the responsibility for fulfilling our commitment to equal employment opportunity. ID.me does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. ID.me adheres to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, ID.me's policy is to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations and ordinances where a particular employee works. Upon request we will provide you with more information about such accommodations.

Please review our Privacy Policy, including our CCPA policy, at id.me/privacy. If you provide ID.me with any personally identifiable information you confirm that you have read and agree to be bound by the terms and conditions set out in our Privacy Policy.

ID.me participates in E-Verify.

Role Overview

ID.me is seeking a Staff Software Development Engineer to join the Person Resource team and design and build the core services that define and manage a person's identity within our platform. This includes ownership of the data models, APIs, and systems responsible for person creation, attributes, and profiles.

As a Staff Engineer, you will play a key role in architecting and scaling the Person platform to ensure it is secure, consistent, and performant across ID.me's ecosystem. You'll design APIs and services that serve as the source of truth for personal data, working across identity, verification, and platform teams to deliver a scalable and high-performance API that enables the interoperability and integrity of digital credentials used by millions of users and trusted partners.

This position will be based full-time in either our McLean, VA or Mountain View, CA office.

Key Responsibilities

• Design and implement Person Services, managing attribute bundles and trust for the Person entity.
• Build RESTful and GraphQL endpoints that meet strict standards for reliability, latency, and security, and integrate seamlessly with both internal and external systems.
• Develop robust data models and storage patterns to represent provenance and relationships across relational and graph databases.
• Implement credential lifecycle flows — including creation, validation, renewal, and revocation — integrated with ID.me's identity verification and attribute validation systems.
• Ensure the security and privacy of Person data through strong authentication, authorization, encryption, and audit practices.
• Collaborate closely with Platform, Identity, Security, and Partner Engineering teams to deliver end-to-end features and integrations.
• Write high-quality, maintainable, and well-tested code, including automated tests and observability instrumentation.
• Contribute to system design discussions, code reviews, and technical documentation to drive clarity and alignment across teams.
• Continuously optimize performance, scalability, and reliability for Person services in production environments.
• Mentor and support senior and mid-level engineers, helping grow technical depth and team capability.
• Stay current on emerging identity and credentialing standards (e.g., Verifiable Credentials, Decentralized Identifiers, OIDC extensions) and bring new ideas into the product.

Required Qualifications

• Bachelor's or Master's degree in Computer Science, Engineering, or a related field (or equivalent experience).
• 8+ years of professional experience developing backend services and APIs in production environments.
• 8+ years of experience in at least one backend language (Python, Go, or Java) and with modern frameworks.

Preferred Qualifications

• Demonstrated expertise in building and operating public-facing REST or GraphQL APIs at scale.
• Deep experience with relational databases (e.g., PostgreSQL) and NoSQL or graph data stores.
• Solid understanding of distributed systems concepts, caching, asynchronous processing, and cloud-native patterns.
• Experience implementing authentication and authorization (OAuth2, OIDC, JWT, or custom schemes).
• Proven ability to design, document, and evolve APIs used by multiple internal and external consumers.
• Familiarity with identity and credential verification systems, including data validation, proofing, or trust scoring.
• Experience with cloud infrastructure (AWS, GCP, or Azure), including containerization and deployment pipelines.
• Knowledge of event-driven architectures (Kafka, SNS/SQS) and patterns for decoupled service communication.
• Exposure to digital credential and identity standards (e.g., Verifiable Credentials, Decentralized Identifiers, W3C DID specs).
• Experience with API gateway technologies (e.g., Kong, Apigee, AWS API Gateway).
• Strong debugging and performance optimization skills in complex production systems.
• Contributions to open-source backend or identity-related projects are a plus.
• Experience in regulated or high-assurance domains (government, financial, or healthcare systems) is advantageous.

Role Overview

ID.me is seeking a high-performing Account Executive or Sr. Account Executive to drive growth within the healthcare sector, including health systems, hospitals, payers, and public healthcare agencies.

This role will be responsible for owning and executing a strategic sales plan to expand ID.me’s footprint across healthcare organizations. The ideal candidate has experience navigating complex healthcare enterprises, selling to IT and security leaders, and driving new business acquisition in regulated environments.

This is a high-impact role suited for a driven, entrepreneurial individual who thrives in high-growth environments and is excited to help shape the future of healthcare.

Preferred locations:
New York City, DC Metro Area, Nashville, or Austin (with travel to customer meetings and events)

Responsibilities

• Manage and execute end-to-end enterprise sales cycles with health systems, hospitals, payers, and public healthcare agencies
• Develop and drive territory and account strategies to generate pipeline and close new business
• Engage CIOs, CTOs, CISOs, CMIOs, digital transformation leaders, and IT stakeholders to position ID.me’s identity and access management solutions
• Partner with Sales Development Representatives to build and maintain a strong, predictable pipeline
• Collaborate with Customer Success or Account Managers to implementation, go-live, value realization, and long-term impact within customers and partners
• Build strategic, executive-level relationships
• Work with ID.me Channels and Alliances team to identify and develop any channels or partnerships needed to drive customer impact
• Contribute to ID.me’s broader healthcare strategy through market feedback and strategic insights
  
  

Ideal Qualifications

• 5+ years (Account Executive) or 8+ years (Senior Account Executive) of experience selling enterprise SaaS or technology solutions into healthcare organizations
• Demonstrated success selling to IT leaders within health systems and hospitals (CIO, CTO, CISO, VP IT, Digital Transformation leadership)
• Proven track record of meeting or exceeding quota in complex, multi-stakeholder enterprise sales cycles
• Experience leveraging AI tools to drive activities efficiently 
• Experience working in or selling identity and access management (IAM), cybersecurity, authentication, or fraud prevention solutions
• Strong understanding of healthcare IT environments, including EMR ecosystems (e.g. Epic, Oracle, eCW, Meditech), patient portals, digital front doors, and interoperability initiatives
• Familiarity with federal and state healthcare programs and regulatory frameworks impacting identity, privacy, and access
• Experience working in high-growth or venture-backed technology companies
• Ability to navigate regulated markets and complex procurement processes
• Entrepreneurial mindset with strong ownership, initiative, and resilience
• Excellent written and verbal communication skills with the ability to engage executive audiences