As a Technical Writer you will develop product enablement resources for all audiences, including our internal stakeholders—from our customer success team to our partners—and our external customers. The content resources you create will help ensure the success of our implementation projects and help customers use our product.

Preferred Skills:

• 7 to 9 years technical writing experience for a SaaS/PaaS company.
• Ability to edit, write, and revise all technical material for consistency and accuracy.
• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Ability to prioritize and execute tasks in a fast-paced environment.
• Willingness to take on new challenges and build on current skills.
• Exceptional analytical and conceptual thinking skills.
• Ability to multi-task and be a self-starter.

Roles and Responsibilities:

• Write and edit technically accurate, high-quality content. 
• Assess core personas and their motivations and develop the appropriate content to support them.
• Determine the clearest and most logical way to present product information for user comprehension.
• Act as user advocate in the creation and review of UX content.
• Generate innovative ideas for content development and delivery.
• Collaborate with subject-matter experts, including product managers, software developers, customer success, and partners to gain an understanding of topics and user and content needs, create content for documentation and user interfaces, and help define product language and terminology.
• Collaborate with subject-matter experts, including product managers, software developers, customer success, and partners to gain an understanding of Solutions topics and user and content needs, create content for Solutions documentation and user interfaces, and help define product language and terminology.]
• Maintain and update content as the product evolves.
• Implement content feedback channels to identify and solve problems via documentation.
• Provide writing guidance and reviews for other contributors.
• Contribute to defining language styles, including the look, feel, mood, and voice for all content types.

Educational Qualifications 

• Bachelor’s Degree in a related field is required.

This role is based at our office at WTC 11th floor, Old Mahabalipuram Road, SH 49A, Kandhanchavadi, Kottivakkam, Chennai, Tamil Nadu 600041, India. Appian was built on a culture of in-person collaboration, which we believe is a key driver of our mission to be the best. Employees hired for this position are expected to be in the office 5 days a week to foster that culture and ensure we continue to thrive through shared ideas and teamwork. We believe being in the office provides more opportunities to come together and celebrate working with the exceptional people across Appian.

When you join Appian, you’ll be part of a passionate team dedicated to accomplishing hard things, together.

This position is based at our office in Chennai, India. Appian was built on a culture of in-person collaboration, which we believe is a key driver of our mission to be the best.

You will be the product manager working closely with the team whose mission is to strengthen and optimize site infrastructure by delivering essential upgrades, resource efficiency, and scalable solutions. You will be responsible for the direction and roadmap of a component of the Appian Cloud data plane that ensures reliable, high-performance operations for all Appian Cloud customer sites.

This role is specifically focused on the cloud-native persistence and messaging layer. You will oversee the backend sub-systems—including technologies like S3 and Redis—that power the platform's internal data plane and core services. This component of the software is not directly user-facing but has strong implications on the scalability and reliability requirements our customers expect.

What you will be doing:

• Prioritize and Define: Work on an agile team to prioritize, define, and ensure the success of infrastructure and managed services features for a high-level strategic roadmap.
• Stakeholder Collaboration: Prioritize what we should build and when by collaborating with stakeholders on product vision and strategy, while taking customer feedback into account.
• Technical Discussions: Define how infrastructure features will work through close collaboration with engineers in design sessions and architecture diagrams.
• Backlog Management: Manage the release and sprint backlog through planning, backlog grooming, execution, and review.
• Specification Writing: Write detailed specifications for the team and fellow product managers to review and provide feedback on.
• Impact Analysis: Track adoption and usage of new features, applying appropriate metrics and analytics to evaluate whether they are having the desired impact.
• Ownership: Own features all the way through final documentation, go-to-market, prioritization of bugs, and usage analysis.

About you:

• Experienced: You have 3+ years of relevant experience in product management or engineering, ideally within a Software-as-a-Service (SaaS) company.
• Technical at Heart: You have a strong technical background and an understanding of key concepts related to availability, scalability, resiliency, and security.
• Cloud-Native Enthusiast: You understand the value of cutting-edge infrastructure technologies like Kubernetes and are passionate about cloud-native architecture.
• Strategic Thinker: You are a problem solver with a proven ability to prioritize, negotiate, and execute in a fast-paced environment.
• Clear Communicator: You can draw clarity out of complex environments and communicate technical benefits to various audiences.

Nice to have:

• Cloud Infrastructure Expertise: Experience with AWS services (e.g., EC2, ElastiCache/Redis, S3, EBS, EFS, DynamoDB) to support mission-critical systems.
• Persistence Domain Knowledge: Experience or interest in the scalability and reliability of distributed persistence and messaging systems.
• DevOps Mindset: A believer in the principles of DevOps and Infrastructure as Code.
• Education: BA/BS in Computer Science, Engineering, or a related technical field.

This role is based at our Chennai office in Brigade World Trade Center Chennai. Appian was built on a culture of in-person collaboration, which we believe is a key driver of our mission to be the best. Employees hired for this position are expected to be in the office 5 days a week to foster that culture and ensure we continue to thrive through shared ideas and teamwork. We believe being in the office provides more opportunities to come together and celebrate working with the exceptional people across Appian.  
 

Senior Manager, Product Management - Solutions

As a Senior Manager, Product Management you will be a strategic leader on the product management team. You will be leading our AI & Industry Solutions group, overseeing the vision, product portfolio backlog, and the career growth of a talented team of product managers. This role combines senior product management leadership with the pivotal responsibilities of a Group Product Lead, offering a unique opportunity to shape both product strategy and team excellence. 

You'll form strong relationships with counterparts within the Engineering department as well as stakeholders in other departments. You will oversee the creation of an impactful vision and ensure alignment between the product managers you supervise and the roadmaps of the feature teams that rely on the services and frameworks provided by your organization. You will be accountable for the product strategy and feature backlog, the effectiveness and adherence to standard processes of the product management staff that reports to you, and above all else, the business impact of the features your group delivers. This is a strategic role that requires a deep understanding the business process automation market, Appian's competitive positioning, and the AI market

Key Responsibilities:

• Portfolio Management: Overall accountability for the product strategy and roadmap for the group, which includes solutions for Insurance, Board markets, and help drive our AI adoption.
• Define the Group's Vision: Create a clear, customer-centric vision and "north star" for the group, ensuring it aligns with Appian product architecture and strategic goals.
• Team Leadership & Management: Led the group with peers from Engineering and Quality, ensuring cohesion and alignment, modeling Appian values, and establishing a culture of learning and growth. Manage a team of product managers, mentoring them in product management practices and contributing to their professional and personal development. 
• Strategic Planning: Drive the strategic direction of the product portfolio, partnering with your product management team and engineering leaders to prioritize investments and create and execute quarterly and annual plans that ensure the delivery of high-value, impactful software.
• Customer & Stakeholder Collaboration: Work closely with customers, engineering teams, and key business stakeholders on the definition, refinement, and business value of features.
• Product Development Lifecycle: Oversee the entire product lifecycle from ideation to release, guiding product managers in the development of backlogs, writing feature of specifications, and tracking of feature adoption.
• Market Analysis: Keep pace with evolving market needs and standards. Conduct market analysis to understand the competitive landscape and identify opportunities for investment.

To be successful in this role, you need to:

• Have a deep understanding of the business process automation market. 
• Be genuinely interested in how technology can solve real-world business problems;
• Be passionate about understanding user needs and ensuring the product meets them;
• Coordinate quarterly and annual planning for multiple teams;
• Have a genuine desire to guide and empower others;
• Define how features will work through close collaboration with engineers in design sessions, mockups, UX review, and usability testing;
• Enjoy thinking big picture while also engaging in the details of execution;
• Be skilled in fostering alignment and team work, embracing candid communication and constructive dissent;
• Be ambitious and motivated to deliver impactful results; 
• Have a natural curiosity and interest in continuous learning, particularly in the area of evolving technologies and their use within large enterprises.

Basic Qualifications:

• 8+ years as a Product Manager, and at least 3 years of experience as a manager
• Bachelor's degree in Computer Science or a related technical field.
• Strong technical foundation and the ability to engage deeply with engineering and design teams.

Tools and Resources:

• Training and Development: During onboarding, we focus on equipping new hires with the skills and knowledge for success through department-specific training. Continuous learning is a central focus at Appian, with dedicated mentorship and the new hire program being widely utilized resources for new hires.
• Growth Opportunities: Appian provides a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training through Appian University, skills- based training, and tuition reimbursement for those aiming to advance their education. This commitment ensures that employees have access to a holistic range of development opportunities.

Community: We’ll immerse you into our community rooted in respect starting on day one. Appian fosters inclusivity through our 8 employee-led affinity groups . These groups help employees build stronger internal and external networks by planning social, educational, and outreach activities to connect with Appianites and larger initiatives throughout the company.

This role is based at our ​headquarters in ​McLean, Virginia. Appian was built on a culture of in-person collaboration, which we believe is a key driver of our mission to be the best. Employees hired for this position are expected to be in the office 5 days a week to foster that culture and ensure we continue to thrive through shared ideas and teamwork. We believe being in the office provides more opportunities to come together and celebrate working with the exceptional people across Appian.

#LI-MB1

When you join Appian, you’ll be part of a passionate team dedicated to accomplishing hard things, together. This position is based at our office in Chennai, India. Appian was built on a culture of in-person collaboration, which we believe is a key driver of our mission to be the best.

You will be the product manager working closely with the team whose mission is re-architecting existing subsystems into modern, API-first components. You will be responsible for the direction and roadmap of several of these components to ensure backward compatibility, reliability, high-performance operations, and extensibility.

This role requires a unique blend of technical curiosity and strategic reasoning: you aren't just managing a backlog; you are analyzing how our systems should be rebuilt to support a future of AI-driven process automation.

Responsibilities:

• System Modernization & API Definition: Partner with engineering to deconstruct existing subsystems and define modern, scalable Application Programming Interfaces (APIs). You will ensure these interfaces are robust, performant, and future-proof.
• Comparative Analysis: Evaluate current architectural patterns against industry standards. You will perform trade-off analyses (latency vs. flexibility, cost vs. speed) to determine the optimal path for modernization.
• Strategic Alignment (IMP): Use the Impact-Metrics-Plans framework to ensure design decisions map to Appian’s goals for process automation, data fabric capabilities, or AI throughput.
• Collaborative Discovery: Work closely with stakeholders in both Chennai and the US to understand how backend changes will impact the development experience for designers using our platform.
• Backlog Excellence: Manage the release and sprint backlog through rigorous grooming, writing detailed specifications that leave no room for ambiguity.
• Specification Writing: Write detailed specifications for the team and fellow product managers to review and provide feedback on.
• Impact Analysis: Track adoption and usage of new features, applying appropriate metrics and analytics to evaluate whether they are having the desired impact.
• Ownership: Own features all the way through final documentation, go-to-market, prioritization of bugs, and usage analysis.

About You:

• Experienced: 3–5 years of experience in Product Management, ideally within a technical or platform-oriented domain.
• Technical at Heart: You have a strong technical background, understanding backend system interactions, and experience defining and documenting APIs. While you don't need to write the code, you must be able to hold your own in a deep-dive architectural discussion with senior engineers.
• Analytical Reasoning: A strong ability to perform comparative analysis between different technical solutions and communicate the "why" behind a chosen path.
• Strategic Thinker: You are a problem solver with a proven ability to prioritize, negotiate, and execute in a fast-paced environment.
• Clear Communicator: You must be able to synthesize complex technical updates into actionable insights for the broader organization.
• Strive for Resolution: You don't shy away from technical disagreements. You use data and logic to reach a resolution that serves the product, not just the consensus.
• Intensity: You take personal ownership of your subsystem’s performance and adoption metrics.
• Education: BA/BS in Computer Science, Engineering, or a related technical field.

This role is based at our Chennai office in Brigade World Trade Center Chennai. Appian was built on a culture of in-person collaboration, which we believe is a key driver of our mission to be the best. Employees hired for this position are expected to be in the office 5 days a week to foster that culture and ensure we continue to thrive through shared ideas and teamwork. We believe being in the office provides more opportunities to come together and celebrate working with the exceptional people across Appian.  

Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you’ll be part of a passionate team dedicated to accomplishing hard things, together. 

This role combines experienced product management leadership with the pivotal responsibilities of a Group Product Lead, offering an opportunity to shape the product strategy and the missions of several teams. You will oversee the product management execution working closely with the product managers for several cross-functional software engineering teams around the world. This position reports to the Head of Product for the Platform Engineering Strategic Business Unit, which is responsible for Appian Cloud offering.

An excellent candidate will come with a wide range of experience in a product leadership role in the cloud infrastructure domain at a software-as-a-service firm. The product portfolio owned by this position will cover a wide range of cloud native infrastructure and services – from the highly available, resilient, scalable, and efficient infrastructure components on which all Appian Cloud services operate to the the scalable, enterprise-grade managed services that power the backend data persistence and event streams for customer sites in Appian Cloud. You will provide product management leadership for initiatives that deliver efficient and scalable infrastructure, core compute capacity, and managed data planes as multi-tenant services to accelerate the innovations of Engineering teams throughout the department. Your portfolio will include aspects that intersect with AWS account and VPC topology, Kubernetes clusters, network mesh, and edge web layer, as well as efforts to transform existing systems and software components into cloud-native, Kubernetes-based and multi-tenant managed services while achieving incremental value for our customers from intermediate milestones.  

You'll form strong relationships with counterparts within the Engineering department as well as stakeholders in other departments. You will oversee the creation of an impactful vision and ensure alignment between the product managers in your group and the roadmaps of the feature teams that rely on the services and frameworks provided by your organization. You will be accountable for the business impact of the features your group delivers. This includes owning the product strategy and feature backlog and ensuring effectiveness and adherence to standard product management processes. 

This position is based at our office in Chennai, India. Appian was built on a culture of in-person collaboration, which we believe is a key driver of our mission to be the best. This role will be 5 days office based from 11th Floor, Tower B, Brigade World Trade Center, Chennai.

What you'll do:

• Oversee the initiation, planning, execution, and rollout for strategic initiatives.
• Lead the creation and ongoing maintenance of a multi-team, short-term and long-term feature backlogs strongly aligned to product and corporate vision.  
• Initiate and facilitate conversations across business units and departments to reach alignment on strategy, roadmap, key investments and messaging.  
• Build relationships with key business stakeholders, keeping them apprised of important features, critical scope changes, planned investments.
• Help identify and cultivate the next generation of product management leaders.
• Provide constructive feedback on feature specifications to ensure new feature delivery provides optimal impact.
• Coach product managers on balancing functional and non-functional enhancements and 
  system improvements.
• Continuously enhance and improve the product management processes and techniques at Appian.

About you:

• Strong technical background, likely as a former software architect or developer who later became a product manager.
• Proven people management skills in guiding product managers to success.
• Passion for the backend and infrastructure technologies that power cloud-based enterprise software systems, including proprietary, open-source, and industry-standard 
  components, especially those in the Cloud Native Computing Foundation landscape.
• Experience with cloud native technologies and Kubernetes. An especially strong candidate will have previous exposure to the infrastructure behind Software-as-a-Service 
  cloud product offerings.
• Understanding of networking and cross-VPC connectivity and the security and compliance requirements that apply to such systems with respect to enterprise 
  customers. Previous experience with zero trust connectivity implementations would be a strong asset.
• Understanding of data persistence, object storage services, event streaming platforms, multi-tenant shared services, and the security and compliance requirements that apply 
  to such systems with respect to enterprise customers.
• Experience delivering cloud infrastructure features built using AWS services such as EKS, ECR, transit gateways, WAFs, and Global Accelerator (or similar offering from 
  other cloud providers).
• Strong interest in the scalability, performance, security, observability, and reliability of distributed systems.
• Excellent communication skills, comfortable talking high-level strategy with CxOs in the morning and feature details with developers in the afternoon.