About the Team 

Enterprise Engineering builds integrated, scalable platforms that power Roku’s core Finance, Accounting, Payments, Supply Chain, and HR processes. We use API-first, data-driven, and increasingly AI-enabled designs to automate complex workflows, improve control and compliance, and reduce manual work for our partners.

About the Role 

We’re hiring a Senior Product Manager to lead finance and payouts platforms within Enterprise Engineering, with a strong focus on AI-driven automation. You will own products that support order-to-cash, revenue accounting, financial close, reconciliations, and partner payouts, working across Controllership, FP&A, Tax, Treasury, Payments, Ads Revenue Operations, and Business Systems. 

You’ll define the vision, roadmap, and execution for capabilities that combine robust finance controls with modern engineering and AI - e.g., ML-assisted reconciliations, anomaly detection, intelligent exception routing, and Gen-AI powered tools for finance users. This is a high-impact senior IC role; you will regularly influence senior stakeholders across regions, while partnering closely with engineering leads and architects.

What You’ll Be Doing

• Own strategy & roadmap for finance and payouts platforms, including AI-enabled capabilities (classification, matching, forecasting, GenAI assistants) 
• Deep-dive workflows across revenue, close, reconciliations, payouts and compliance; map pain points and define automation opportunities 
• Write clear, structured product requirements (data contracts, controls, SLAs, UX) that Engineering and Finance can execute on 
• Partner daily with engineering and architecture to make pragmatic design tradeoffs on platforms, integrations, and AI usage 
• Define and track success metrics (automation %, cycle time, error rates, payout and reconciliation accuracy), and iterate based on results 
• Drive change management: clear comms, training, and adoption plans for new platform and AI features 
• Keep a close pulse on team and stakeholder “vibe” – building trust, surfacing risks early, and fostering a low-ego, high-ownership way of working 

We’re Excited If You Have

• 8+ years of product management, including substantial time on internal platforms or business systems 
• Strong experience in Finance/Accounting technology (e.g., ERP, revenue systems, sub-ledger / journal automation, reconciliations, payouts) 
• Demonstrated ability to translate complex accounting and regulatory requirements into scalable product designs 
• Hands-on experience with AI / ML or intelligent automation in business processes (e.g., matching, anomaly detection, NLP/GenAI assistants, rules + ML hybrids) 
• Strong systems thinking: comfortable with APIs, data models, integrations, monitoring and controls 
• Excellent written and verbal communication; able to tell a crisp story to executives, Finance stakeholders, and engineers 
• Proven track record working effectively across time zones and cultures, maintaining a healthy and productive team “vibe” 
• Experience in media, advertising, or digital platforms with complex revenue and payout models 
• Background in Finance/Accounting (e.g., CPA, Chartered Accountant, or MBA with finance emphasis)

#LI-AB3

Are you a strategic thinker with a talent for solving problems and driving tangible business outcomes?  Do you thrive in roles where you get to obsess over consumer business growth and provide data driven insights? If this sounds like you, then we’d love to chat!

As Strategy & Operations Manager, you are responsible for driving efficient growth by providing data driven support in shaping and optimizing our global growth and marketing strategies. Your focus will be on various consumer topics such as customer acquisition, user activity, user retention, and new verticals adoption, on a global level.

Collaborating closely with Marketing Leadership and various stakeholders across the company, you will have the opportunity to obsess over our consumer growth, identify investment opportunities, and help ensure efficient allocation of spend to maximize our ROI, through rigorous monitoring of our key performance metrics.

Your ability to blend analytical problem-solving with business acumen and creative strategic thinking will be critical in steering our company toward sustained long-term success.

What you’ll be doing

• Collaborate with key stakeholders to drive our Growth and Efficiency OKRs, focusing on areas such as New Customer Acquisition, Retention, User Activity, and Cost Per Acquisition (CPA)
• Evaluate the impact of selected marketing tactics, track our brand performance and develop our marketing funnel strategies (e.g. to improve the awareness and consideration of Wolt)
• Facilitate weekly business review meetings and collaborate daily with Regional Marketing Directors and Regional Heads of Strategy & Planning
• Provide data driven insights for the allocation of our marketing budget across various channels, funnel stages and incentives, both online and offline, in order to optimize the growth of the platform
• Manage global Business Development projects, such as building new investment frameworks and scaling them across the markets
• Lead and coordinate global acceleration initiatives driven by the growth and marketing teams to help ensure consistent execution, impact and follow-up
• Facilitate knowledge exchange and maximize performance by collecting and sharing best practices across different regions and markets

 Our Humble Expectations

• You have 4+ years of work experience within similar industries, consulting, investment banking, technology or related. Experience from e-commerce, digital marketing as well as growth strategy is a plus.
• You enjoy solving problems, you are comfortable with data and have solid analytical skills and are experienced with online analytical tools (SQL a plus)
• You have experience in forecasting, financial planning & budget allocation
• You have an analytical approach when using data to design, develop and execute marketing strategies
• You have excellent Excel and data handling skills
• You have strong attention to detail and ability to own a project, work independently and ask for guidance when needed
• You do not shy away from getting your hands dirty, building and testing - you have prior experience in a fast-moving environment with a strong focus on achieving targets and getting things done
• You communicate clearly and concisely in written and verbal comms and are fluent in English

By bringing together next-gen technology and the finest live data available, Genius Sports is enabling a new era of sports for fans worldwide, delivering experiences that are more immersive, interactive and personalised than ever before. Learn more at geniussports.com  

THE ROLE:

We are seeking a senior treasury leader to take full ownership of group liquidity, banking strategy, and covenant compliance. This is a high-impact role at the centre of financial decision-making, responsible for shaping the company’s cash position, funding strategy, and financial resilience.

The role will own the 12-month cashflow forecast and liquidity outlook, providing clear, actionable insight to the CFO and senior leadership. You will partner closely with FP&A but retain accountability for translating business performance into cash, identifying risks early, and ensuring the business is appropriately funded at all times.

Liquidity & Cashflow Ownership (Core Focus)

• Own and maintain the group 12-month rolling cashflow forecast, ensuring accuracy, integrity, and alignment with business performance
• Develop and manage short-term (daily/weekly) and medium-term liquidity forecasts, with clear visibility on headroom and funding requirements
• Translate FP&A forecasts into cash outcomes, incorporating working capital dynamics, debt service, and operational realities
• Work with transactional accounting teams to manage cashflow via payment, receipts and other discretionary items to plan
• Deliver regular, high-quality liquidity reporting to the CFO and senior stakeholders, highlighting risks, sensitivities, and mitigation actions
• Lead variance analysis and continuously improve forecast accuracy and methodology
• Support F&PA in developing the groups long term (3-5 year) cash flow position
• Establish cash as a core KPI, optimising use of liquidity and driving accountability across the business

Covenant Reporting & Debt Oversight

• Own all covenant calculations, compliance monitoring, and lender reporting
• Ensure alignment between cashflow forecasts, covenant models, and financing structures
• Provide forward-looking covenant headroom analysis under multiple scenarios
• Act as the primary point of contact for lenders, supporting ongoing relationship management and any refinancing or amendment processes

Banking Strategy, Hedging & Treasury Operations

• Own global banking relationships, account structures, and treasury operations
• Lead optimisation of cash management structures (e.g. pooling, sweeping, intercompany funding)
• Ensure we maximise return on excess cash funds
• Define and execute the group’s hedging strategy (FX, interest rate, and other relevant exposures), ensuring alignment with risk appetite and underlying business exposures
• Monitor and report on hedging positions, effectiveness, and associated risks
• Partner with Finance and Accounting to ensure appropriate hedge documentation and accounting treatment
• Oversee bank mandates, controls, and governance frameworks
• Negotiate banking facilities, fees, and service arrangements
• Ensure efficient execution of payments, collections, and liquidity positioning

Strategic Finance Partnership

• Act as a key partner to FP&A, Finance, and senior leadership, providing a cash and risk lens on business performance and strategic decisions
• Support scenario planning, stress testing, and strategic initiatives with robust cash and liquidity analysis
• Provide clear recommendations on funding strategy, capital allocation, and financial risk management

Controls, Systems & Continuous Improvement

• Maintain strong controls across all treasury activities, ensuring compliance with internal policies and external requirements
• Drive improvements in forecasting processes, data quality, and automation
• Lead or support implementation and optimisation of treasury systems and tools

WHAT YOU’LL BRING:

• 8–12+ years’ experience in treasury or corporate finance, with clear ownership of cashflow forecasting and liquidity management
• Proven experience owning and delivering 12-month (or longer) cashflow forecasts in a complex business
• Strong track record in debt facilities, covenant reporting, and lender management
• Experience managing FX and/or interest rate hedging programmes
• Experience operating in a dynamic, fast-paced environment (e.g. PE-backed, high-growth, or multinational)
• Advanced cashflow modelling and forecasting capability
• Strong understanding of working capital, liquidity drivers, and debt structures
• Good understanding of financial risk management and hedging instruments
• Ability to connect P&L, balance sheet, and cash seamlessly
• Experience with treasury management systems and banking platforms
• High ownership mindset with the ability to operate autonomously
• Commercially astute with strong judgement and problem-solving ability
• Confident communicator, able to influence senior stakeholders
• Detail-oriented but able to elevate to strategic insights
• Proactive, with a focus on continuous improvement

IT WILL BE A BONUS IF YOU ARE: 

• ACA / ACCA / CIMA or equivalent
• AMCT or equivalent treasury qualification

We enjoy an ‘office-first’ culture and maximize opportunities to collaborate, connect and learn together. Our hybrid working models differ depending on your role and location. 

As well as a competitive salary and range of benefits, we’re committed to supporting employee wellbeing and helping you grow your skills, experience and career. Learn more about how rewarding life at Genius can be at Reward | Genius Sports. 

One team, being brave, driving change  

We strive to create an inclusive working environment, where everyone feels a sense of belonging and the ability to make a difference. Learn more about our values and culture at Culture | Genius

Let us know when you apply if you need any assistance during the recruiting process due to a disability.

Role & Team

As a Data Engineering Manager, you will lead across several cross-functional teams, managing up to ~10 data engineers and GIS specialists. You will support teams working on data processing and pipelines to enable ML-powered product capabilities.

Our product teams are cross functional and will typically include product managers, designers, engineers and subject matter experts relating to the team’s domain.

You will be accountable for the technical direction and delivery outcomes of your area. You will challenge your teams to pursue ambitious goals while providing a high level of support — growing engineering talent and fostering a highly collaborative, team-based environment where people can do great work.

Your primary focus will be on building high-performing teams and driving results through others. You will not be expected to spend significant time doing hands-on coding; however, you will be expected to dive deep technically when required and leverage your experience to support strong technical decision-making.

Time zone requirement: Europe (GMT/WET, CET, EET) and Eastern North America (NST, AST, EST)

What You'll Do

• Enable our data engineers to become highly productive members of their cross-functional teams, empowering them to ship high-quality, reliable data platforms and pipelines on a daily basis.
• Grow the teams by attracting great talent from your network.
• Foster an inclusive and caring culture where everyone can do their best work.
• Provide regular 1:1 coaching and feedback to tap into the potential of all your team members and help them thrive and reach their aspirations.
• Be a strategic partner to product managers, machine learning engineers, and other stakeholders within your domains and ensure that we are making the correct data architecture and platform decisions that balance short and long term goals.
• Ensure suitability of the data architecture, pipelines, and data models within your domains to enable longer term product, analytics, and machine learning goals.
• Work closely with the other Product & Engineering leaders on strategy, technology and people, including improving our data engineering practices and introducing capabilities that can accelerate data access, reliability, and unlock new product and data-driven opportunities

Skills & Experience

• Experience working in a high growth scaleup environment
• Passionate about climate
• Product minded and able to demonstrate significant impact you have had on a business through the application of data platforms and data-driven systems
• 2+ years experience leading and managing data engineers across multiple teams
• Experience working with the following (or similar) technologies: Python, SQL, data pipeline orchestration tools (e.g., Airflow, Dagster), data warehouses/lakehouses, Postgres DB, data pipelines
• Ability to unblock your team by contributing at a senior engineering level (e.g., reviewing data models, debugging pipelines, guiding architecture). How hands-on you'll be in this role will depend on team size and maturity
• Comfortable working in a build it, run it environment (GCP, cloud run, grafana, k8s) - or similar, with an understanding of data reliability, observability, and pipeline operations
• Strong leadership skills with the ability to mentor and coach engineers at all levels
• Excellent communication skills and ability to collaborate effectively in a cross-functional team environment
• Passion for learning and staying updated with evolving technologies and industry trends, particularly in data engineering and data infrastructure

Nice To Have

• Experience working with maps/imagery/geospatial domains  

Note: We believe that all people are capable of great things. We encourage you to apply even if you do not meet all of the requirements that are listed within this job description.

What We Offer

• Competitive, location-specific compensation and benefits 
• Flexible, autonomous and collaborative working environment rooted in trust - we build our work days around our lives, not the other way around
• Home office stipend, coworking and ongoing education budgets 
• A company culture that genuinely embodies each of our core values
• To be part of truly mission-driven work that reduces wildfires, protects earth’s natural resources and helps solve our climate crisis

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

Growth Marketing is a team of performance-driven marketers and channel specialists. We partner closely with growth, creative, analytics and regional marketing to drive revenue through self-serve and sales motions. We work globally, across all Stripe offerings and with all company segments - from startups to the largest enterprises. 

What you’ll do

As a Paid Digital Marketing Manager, you will be a key driver of paid digital marketing efforts supporting our inbound funnel and to drive demand and engage key segments of users - designing, implementing, and optimizing scaled digital campaigns. You will help create an uncommonly great paid program at Stripe through a relentless focus on user experience and channel optimization. In the role, you will be the go-to expert on paid digital to support multiple segments and collaborate with a cross functional team to deliver on marketing goals for those segments.

Responsibilities

• Drive ideation, strategy, and execution of scaled paid campaigns to generate and accelerate sales pipeline and overall company revenue. Develop and manage testing agenda and media plans for the program.
• Drive growth across key metrics (Suspects, MQLs, SQOs, Signups, Go-lives, pipeline, revenue) - measure success, optimize against targets, and report on performance on a recurring cadence.
• Support Stripe in building and optimizing our paid program using knowledge of our users, how they use our products and data. You will partner with various internal stakeholders including campaigns, design, marketing operations, product marketing, analytics & insights, and regional teams to create a best-in-class paid program.
• Report up and out on campaign performance to ensure relevant stakeholders have visibility into program performance & roadmap.
• Partner with relevant stakeholders on audience management and ensure we’re reaching the right users.
• Lead in analyzing the effectiveness of paid campaigns, shifting spend to deliver more value.
• Proactively identify areas of weakness in the paid program and flag these as requiring improvement - and then create a plan to remedy.

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 7+ years of work experience
• 5+ years of paid digital experience, preferably in paid social/display and direct response.
• 2+ years of B2B marketing experience
• Deep knowledge of the digital marketing landscape and best practices (targeting, ad formats, privacy laws) and growth marketing concepts (attribution, incrementality)
• Experience articulating requirements to analytics, campaigns, sales strategy and ops and marketing leadership
• Self starter; ability to drive both strategic and tactical workstreams forward with minimal oversight
• Advanced analytical skills; ability to analyze trends and decipher actionable insights from data
• Experience driving experimentation roadmaps to continuously optimize and improve campaigns 
• User-first sensibility
• Excellent written and verbal communication skills
• Demonstrated ability to collaborate cross-functionally across teams, including those that are not expert in paid media

Preferred qualifications

• 10+ years of work experience
• 7+ years of paid digital experience, preferably in paid social/display and direct response.
• 5+ years of B2B marketing experience, preferably with ABM experience
• Experience with Marketo and/or Salesforce
• Experience driving demand for sales teams; experience in sales concepts, processes, and metrics

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

Technical Account Managers work cross-functionally to support Stripe’s largest and most complex users. Through trusted relationships we offer customized, strategic consultations and proactively identify opportunity areas to help businesses deliver more value to their customers, optimize technical operations on their teams, and accelerate their global growth with Stripe.

What you’ll do

Responsibilities

•  Provide a Gold Standard Experience to your assigned accounts’ key stakeholders
• Work with the wider Operations team to provide current state, resources and knowledge to enable Gold Standard Experience across teams interacting directly with the user via support channels, external documentation, or product/feature feedback or development
• Foster long term user relationships that grow loyalty to Stripe and Stripe products
• Work cross-functionally both internally and within your user’s organizations to provide and implement operational solutions on subjects not limited to fraud/disputes, declines, product adoption and global expansion
• Work closely with Customer Success and other user facing teams as part of a larger effort to support users on Stripe
• Lead user facing meetings both in person and through video chat
• Collaborate on the continued design of this support offering
• Create user-facing content for long term solutions

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• Minimum 3 years experience in enterprise level client-facing work
• Strong product sense and energized by the challenge of solving difficult user related problems
• Strong written and verbal communication skills in English
• Ability to lead complex integration conversations in a highly consultative and proactive manner
• Familiarity with APIs and able to explain API concepts to Stripe’s largest and most technical customers
• Familiarity with SQL and is comfortable building basic queries and modifying more complex ones
• Strong technical troubleshooting skills and is comfortable interfacing with technical teams
• A professional, confident and collaborative personality; an adept client relationship manager, capable of engaging in business-level and technical conversations at multiple levels of the organization

Preferred qualifications

•  Operations savvy mindset, with an ability to identify and eliminate process friction while continuing to build scalable processes
• Experience practicing in small to medium scale project management
• Strong organizational skills and self-starting mindset
• Ideal experience with tools like Postman, xCode, Python, Webhooks, ETL 
• Ideal experience in the payments industry

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

Stripe’s Customer Success Managers (CSM) oversee the post-sales lifecycle for Stripe users, ensuring they realize the maximum value of their investment. This partnership drives user success, increases retention and expansion, and supports mutually beneficial renewal outcomes. Few roles provide such a direct impact on the growth of the company.

What you’ll do

We are looking for a motivated and curious professional to manage a book of enterprise customers. The CSM will deliver proactive workshops, business reviews, payments insights, and thought leadership to help users grow their business. 

The ideal candidate is analytical and meticulous, and enjoys engaging customers to investigate issues and deliver insights. This role involves working closely with sales, technical account managers, and operations teams to engage customers in product, payment, and technical conversations. 

Responsibilities

• Partner closely with account executives and technical account managers to support post-sale engagements focused on the optimization, retention, and growth of Stripe’s enterprise customers
• Manage a book of customers to drive overall account health including performance, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfaction 
• Serve as a trusted payments and product advisor to managed customers by delivering payment performance and industry insights 
• Perform business reviews to align on user priorities, review payments performance metrics, share Stripe product roadmap and provide guidance on how to optimize the value from Stripe
• Advocate for the customer to internal stakeholders. Share customer feedback and insights to Product Management, Engineering, Support, Marketing, and Sales on the innovation and improvement needed to optimize the Stripe user experience
• In coordination with an account team, support book expansion--identifying and surfacing opportunities to ensure customers are successful.

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 4+ years of experience in a client-facing role ideally in enterprise relationship management, partnering with large, global, and complex organizations, preferably working with a technical product
• Strong business sense and understanding of underlying drivers and strategy of our user’s businesses
• Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions
• Strong analytical skills
• Excellent operating rigor including organizational and time management skills
• Strong executive presence and presentation skills, particularly for in-person meetings with multiple stakeholders
• History of success as a consultant, pre-sales, technical account management, or equivalent
• Proven track record of achieving targets and goals, preferably in a sales setting
• Track record of managing large, complex projects and/or programs
• Has handled difficult customers or situations and can demonstrate resolutions
• Willingness to tackle things on your own
• Ability to navigate data and people to find answers
• A capability to work well with a wide range of people, both internally and externally
• The motivation and flexibility to work well in a high-growth environment where things change quickly

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

The Stripe EMEA Marketing team is a dynamic and rapidly growing group dedicated to transforming customers into enthusiastic advocates for Stripe. Collaborating closely with sales, we focus on accelerating the path to purchase and enhancing product adoption among our user base. Our regional marketing efforts involve crafting and executing tailored marketing plans that resonate with local audiences, as well as spearheading our most significant conferences and sponsorships that drive go-to-market (GTM) success and business growth. Join us and be part of a culture that celebrates teamwork, innovates boldly, and makes a meaningful impact.

What you’ll do

We’re looking for a strategic, creative, and results-oriented marketing leader to define and drive our Account-Based Marketing (ABM) and Executive Engagement strategy throughout EMEA. 

This is a senior individual contributor role for someone who thrives at the intersection of strategy, execution, and cross-functional influence. You will translate global priorities into locally resonant programs, ensuring that Stripe’s most strategic audiences have high-quality, insight-driven experiences throughout their lifecycle, from early exploration to long-term partnership. 

Working with regional marketing managers, you will be instrumental in building the programs and operations to engage Executives and prospects with compelling experiences and content to create and nurture sales pipeline. The ideal candidate is data-driven and has an unbridled passion for working hand-in-hand with regional marketing/sales teams to drive successful user outcomes.

Responsibilities

• Craft the executive marketing strategy within high-priority account segments, including established enterprises and digital native businesses.
• Define and execute high-touch programs and executive engagement plans, including virtual and in-person field events designed for senior personas.
• Guide regional marketers on ABM frameworks and best practice that boost awareness and adoption of Stripe.
• Oversee the development of persona based mid- and lower-funnel regional marketing programs to accelerate lead conversion and generate pipeline.
• Partner with Demand Generation, Product Marketing, and Partnerships to identify, scope, and produce localized content and marketing assets.
• Track, measure, and communicate program results, continually optimizing for efficiency and scale while fostering a culture of innovation.
• Be creative in finding new ways to advise a diverse range of enterprise personas about the value Stripe brings to businesses.

Who you are

We’re looking for an experienced, creative, and results-oriented leader who understands the diverse needs of businesses and can effectively collaborate with sales leaders to translate business needs into engagement opportunities.

Minimum requirements

• 10+ years of relevant B2B marketing experience, including specific experience with Account-Based Marketing (ABM), field marketing, and multi-touch campaigns.
• Proven track record of defining and executing marketing strategies that deliver against funnel metrics, KPIs, and pipeline contribution.
• Strong communication skills, including the ability to convey complex topics with simplicity and present business insights in an executive-ready format.
• Strategic mindset with strong analytical capabilities and a data-driven approach to decision-making.
• Deep experience collaborating with Sales teams on joint planning and execution, establishing trust as a strategic partner.
• Experience driving effective ABM programs with measurable results.

Preferred qualifications

• Experience in the payments, financial technology, or adjacent industries, or marketing FinTech solutions or to FinTech companies.
• A startup mentality with a bias to action and the ability to flex in a fast-paced environment.
• Understanding of the payments and ecommerce industries and their partner ecosystems.
• Demonstrated success delivering marketing programs with and through consulting and technology partners.

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

Our users are the heart of our business. Stripe’s Global Customer Success Team is responsible for managing our largest and most strategic relationships, such as Lyft, Doordash, and Shopify.

What you’ll do

In this manager role you’ll be responsible for a high-performing team of Customer Success Managers. You’ll lead and coach the team, helping them deliver on ambitious targets, as well as roll up your sleeves to work directly with executives at existing enterprise Stripe customers.

Responsibilities

• Recruit, train, and lead a team of Customer Success Managers
• Help drive an engagement model focused on high growth accounts 
• Develop both the long-term vision and strategy for the team and drive progress toward key metrics
• Be accountable for increasing revenue, managing day-to-day operations, and scaling the team
• Coach, mentor, and guide the team in developing consultative and solution-based customer success and sales skills
• Effectively work cross-functionally across the organization to shape Stripe’s solutions to meet client needs
• Inspire, motivate, and enable individual development to promote career growth of direct reports

Who you are

The ideal candidate for this role will be a self-starter who has demonstrated success dealing with ambiguity, operating in a high-growth environment, and solving complicated problems with limited oversight. They will have management and leadership experience scaling a technology sales team, superior communication skills, and a knack for understanding unique customer needs. We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 7-10 years of technology sales or account management experience with 3-5 years of people management experience
• Experience leading sales, account management and operations in an early stage, high-growth technology environment
• Ability to hire, train, and coach a high-performance Customer Success team
• Ability to support the Customer Success Managers’ efforts through strategic advice on account strategies, and serving as executive sponsor with key relationships
• Demonstrated passion for Stripe’s mission

Preferred qualifications

• Prior experience leading a scaled customer success team
• Prior experience at a growth stage Internet/software company
• Payments experience
• Prior experience in customer success, enterprise account management, partnerships and/or business development

Technical Customer Service Advisor I Bókun

About Tripadvisor 

The Tripadvisor Group connects people to experiences worth sharing, and aims to be the world’s most trusted source for travel and experiences. We leverage our brands, technology, and capabilities to connect our global audience with partners through rich content, travel guidance, and two-sided marketplaces for experiences, accommodations, restaurants, and other travel categories. The subsidiaries of Tripadvisor, Inc. (Nasdaq: TRIP), include a portfolio of travel brands and businesses, including Tripadvisor, Viator, and TheFork.

Job Location: Hybrid

This role is a hybrid position that requires 2 days per week in our Oxford office.

About Bókun

Bókun is a business management software created specifically for tours, attractions, and experience suppliers. It is the complete booking and channel management solution for extraordinary experiences, and its vision is to power the travel experience industry, driving more bookings for operators, connecting new channels, and enabling 3rd parties to build and connect to our platform, while optimizing supplier operations with new tools and services to support business growth. Bókun acts as a booking engine, channel manager, marketplace, price management tool, and more. Founded in 2012, Bókun's customer base is global, ranging from local suppliers to Fortune 500 companies.

What you’ll do:

As a Technical Support Advisor at Bókun, you will be part of the Escalation Team, playing a key role in diagnosing and resolving technical issues while ensuring a seamless customer experience. You will handle a diverse range of technical challenges — from troubleshooting complex incidents to investigating in-depth cases that require strong analytical thinking, mediation, and negotiation skills. Using all available tools and resources, you’ll accurately triage and resolve customer issues or escalate them to the appropriate teams as needed. This role involves managing inbound and outbound communication in English and Italian across multiple channels, including email, phone, video calls with screen sharing, and chat. You will be responsible for researching and replicating reported problems, raising detailed bug reports, and proactively following up on open tickets to ensure timely resolution. In addition, you’ll maintain clear troubleshooting documentation, act as an internal escalation point for Tier 1 support cases, and collaborate closely with technical teams to manage escalations effectively. Success in this role depends on your ability to combine strong technical acumen with excellent communication and interpersonal skills to deliver high-quality support that meets key performance goals such as response time, quality, and customer satisfaction.

The ideal candidate will possess:

• 1–3 years of proven experience in a customer service or technical support role, ideally within the B2B sector.
• Strong problem-solving mindset with the ability to apply analytical and investigative skills to resolve customer issues creatively and independently.
• Basic working knowledge of CSS, HTML, and website CMS tools.
• A customer-focused attitude — enthusiastic, courteous, assertive, and proactive in driving engagement and resolution.
• Excellent teamwork skills, with a positive, friendly, and can-do approach when collaborating with both customers and colleagues.
• Openness to learn new and complex topics, constructive feedback and adaptability to business changes.
• Confidence and professionalism in handling complaints, mediating conflicts, and troubleshooting technical issues.
• Experience in the travel, tourism, leisure, or hospitality industries is a plus, but not essential for candidates with a strong passion for customer care.
• Experience working toward customer satisfaction targets and operational metrics, including quality, efficiency, and handle time.
• Fluency in written and spoken English and Italian.
• Ability to multitask effectively in a fast-paced environment, identify next steps, and follow through with precision.
• Flexibility to work shift patterns, including occasional weekends.

What We Offer 

• Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonuses
• “Work your way” with flexibility to suit your lifestyle. Tripadvisor Group takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you’d like or as required by your team.
• Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work.
• Donation matching. Give back? Give more! We match qualifying charitable donations annually.
• Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs.
• Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you.
• Travel perks. We believe that travel is employee development, so we provide discounts and more.
• Employee assistance program. We’re here for you with resources and programs to help you through life’s challenges.
• Health benefits. We offer great coverage and competitive premiums.
• Generous referral scheme. Help us grow and be rewarded with generous awards for referring successful candidates.

Our Cultural Pillars:

Traveler first

We exist to create value for our customer, the traveler. We enable our suppliers and partners to unlock this value. Their collective behaviors and insights are what drives us. 

Execution is our edge

We act fast, experiment, learn from failure, iterate, and improve the solutions of tomorrow across every aspect of our business. Our execution is agile, data-driven, prioritised, and built to scale. We assume no problem is someone else’s problem and finish what can be done today, knowing tomorrow will bring fresh challenges. 

We succeed together

The best outcomes are driven by empathic, humble, and diverse subject matter experts working toward shared goals. We collaborate relentlessly, challenge assumptions, give actionable feedback, and set each other up for success through empowered teams with a clear charter. We transparently take ownership of our growth, individually and as a team. We celebrate the quality of our effort, our learnings, and our collective achievements.

We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at AccessibleRecruiting@tripadvisor.com.

If you have any additional questions about careers at Tripadvisor you can email us at recruitment@tripadvisor.com. We have all the answers!

#LI-JP

#LI-Hybrid 

Partner Operations Manager (Studios) - 12 Month FTC Maternity Cover

PlayStation Studios’ Partner Sourcing Group delivers class-leading service, tools, process, and support to our development teams and provides internal coordination and cost efficiencies to the overall business. The PSG serves as the central force that aligns various business functions towards a unified objective: ensuring the swift and seamless onboarding of our partners.

PSG seeks a Manager of Partner Sourcing to join our team. You will work with the Director of Partner Sourcing to deliver concierge services for SIE’s studio clients. Additionally, you will lead a team of Specialists providing support across the business and to vendor partners.

Your role includes managing concierge services and coordinating efforts among vendors, studio clients, and business partners in Information Security, IT, Finance, and Legal.

Responsibilities

• Manage a team of Specialists – and ensure high touch, low friction concierge support to both development studio and internal business partners
• Collaborate closely with internal stakeholders, such as Studio Outsourcing Managers, InfoSec Analysts, Finance, and Legal, to ensure that Partner arrangements align with project requirements, budgets, and organisational policies
• Identify opportunities and drive process improvements and risk mitigation for how the team operates and delivers its services.
• Maintain a comprehensive database of vendor engagements, and associated costs and provide metrics as needed to PSS colleagues.

Qualifications

• 8+ years of experience in Partnerships, Outsourcing Management, Business Analytics, or similar
• Excellent team leadership and mentorship skills, with a record of enabling a team to do their best work and provide exceptional service
• Record of delivering scalable solutions and driving process improvements in the development or publishing of AAA video games
• Excellent negotiation, communication, and interpersonal skills; able to build strong relationships with internal and external stakeholders
• Meticulous attention to detail, ensuring accuracy and consistency in all aspects of work, from documentation to execution

Role Overview - 12m FTC (Maternity Cover)

The Global Marketing, Sales, and Business Operations (GMSBO) division brings together a global staff with a passion for engaging gamers with PlayStation’s extraordinary intellectual property. With teams in countries across the globe, we recognise the importance of balancing local relevance with a global perspective. Across our marketing, Direct to Consumer, channel partners, and services business, we work together to bring the best of the PlayStation experience to markets and channels around the world. 

As part of GMSBO, the Executive Portfolio Management Office (EPMO) has a remit for supporting strategic initiatives to ensure coordinated action and execution. The core areas of focus are goals tracking, organisational alignment, knowledge management, process improvement, and initiative management. Further, the team coordinates and runs project plans for division activities related to bringing products to market in both new and known capacities and enable processes to create alignment and efficiency. 

The Process Optimisation team within the EPMO is seeking a team manager (Contracted) for maternity backfill in a role that combines strong manager expertise in roles of deep process analysis and change management capabilities to drive impactful, sustainable transformation across complex business and system environments.  

Operating within a fast-paced, dynamic environment, this individual will engage with senior leaders and cross-functional teams on high-impact process redesign initiatives that demand discretion, analytical rigor, and strategic influence. 

What you'll be doing:

• Lead and develop a globally distributed Process Optimisation team, managing capability, performance, and growth across process mapping, redesign, change management, and continuous improvement disciplines. 
• Own team capacity planning and resource allocation, ensuring effective assignment of work across a portfolio of process optimisation initiatives aligned to business priorities. 
• Act as the primary EPMO point of contact for process optimisation demand intake, evaluation, prioritisation, and backlog management, ensuring alignment to strategic objectives and portfolio needs. 
• Oversee delivery of a portfolio of process-related initiatives, ensuring consistency, quality, and alignment with organisational goals, while maintaining visibility of progress, risks, and outcomes. 
• Step into initiatives as needed to lead, support, or unblock delivery, particularly for complex or high-priority efforts, operating flexibly across program and project-level activities. 
• Drive delivery across key areas including process assessment, mapping, redesign, change management, and continuous improvement, ensuring structured and repeatable approaches. 
• Establish and evolve ways of working, standards, and governance for process optimisation within the EPMO, aligned to broader portfolio and project management practices. 
• Lead the development and scaling of the Process Center of Excellence (CoE), including methodologies, tools, templates, repositories, and best practices. 
• Support the creation and rollout of the Change Management CoE, establishing consistent approaches to change enablement, stakeholder engagement, and adoption. 
• Lead and evolve a continuous improvement (CI) self service, including identification, prioritisation, and delivery of improvement opportunities and management of an opportunity backlog. 
• Partner with Strategic Portfolio Operations and EPMO leadership to ensure alignment between demand, prioritisation, and resource planning, contributing to overall portfolio transparency and effectiveness. 
• Act as a trusted advisor to senior stakeholders, facilitating alignment, providing structured recommendations, and supporting complex decision-making across cross-functional teams. 
• Drive a culture of operational excellence, continuous improvement, and data-driven decision-making, ensuring measurable value delivery from process initiatives. 
• Ensure delivery aligns with EPMO governance, supporting activities across the full lifecycle from intake and planning through execution, monitoring, and retrospective. 

What we're looking for:

• Proven experience leading teams delivering process optimisation, transformation, or continuous improvement initiatives in complex, matrixed organizations. 
• Strong experience managing demand intake, prioritisation, and resource allocation across a portfolio of work. 
• Demonstrated ability to balance team leadership with hands-on delivery, stepping into projects where needed. 
• Experience building or contributing to Centers of Excellence (CoE), including development of methodologies, standards, and best practices. 
• Strong understanding of process optimisation disciplines, including process mapping, redesign, change management, and continuous improvement. 
• Experience working within or alongside PMO structures and matrixed organisations, with familiarity in governance, intake, and portfolio processes. 
• Strong analytical and problem-solving skills, with the ability to identify opportunities and translate them into actionable initiatives. 
• Excellent stakeholder management and communication skills, with the ability to influence at all levels of the organization. 
• Proficiency with process, project, and change management tools (e.g., Visio, Signavio, Wrike, MS Project, Prosci, or equivalent). 
• Bachelor’s degree in Business, Engineering, or a related field. 
• Project Management and/or Lean Six Sigma certifications are a plus. 
• Highly adaptable, with the ability to operate effectively in fast-paced, ambiguous, and evolving environments.

Benefits:

• Discretionary bonus opportunity
• Private Medical Insurance
• Dental Scheme
• 25 days holiday per year
• On Site Gym
• Subsidised Café
• Free soft drinks
• On site bar
• Access to cycle garage and showers

Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks.

Please refer to our Candidate Privacy Notice for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights. 

Studio Partner Operations Manager - 12 Month FTC Maternity Cover

PlayStation Studios’ Partner Sourcing Group delivers class-leading service, tools, process, and support to our development teams and provides internal coordination and cost efficiencies to the overall business. The PSG serves as the central force that aligns various business functions towards a unified objective: ensuring the swift and seamless onboarding of our partners.

PSG seeks a Manager of Partner Sourcing to join our team. You will work with the Director of Partner Sourcing to deliver concierge services for SIE’s studio clients. Additionally, you will lead a team of Specialists providing support across the business and to vendor partners.

Your role includes managing concierge services and coordinating efforts among vendors, studio clients, and business partners in Information Security, IT, Finance, and Legal.

Responsibilities

• Manage a team of Specialists – and ensure high touch, low friction concierge support to both development studio and internal business partners
• Collaborate closely with internal stakeholders, such as Studio Outsourcing Managers, InfoSec Analysts, Finance, and Legal, to ensure that Partner arrangements align with project requirements, budgets, and organisational policies
• Identify opportunities and drive process improvements and risk mitigation for how the team operates and delivers its services.
• Maintain a comprehensive database of vendor engagements, and associated costs and provide metrics as needed to PSS colleagues.

Qualifications

• 8+ years of experience in Partnerships, Outsourcing Management, Business Analytics, or similar
• Excellent team leadership and mentorship skills, with a record of enabling a team to do their best work and provide exceptional service
• Record of delivering scalable solutions and driving process improvements in the development or publishing of AAA video games
• Excellent negotiation, communication, and interpersonal skills; able to build strong relationships with internal and external stakeholders
• Meticulous attention to detail, ensuring accuracy and consistency in all aspects of work, from documentation to execution

Department Overview:

As part of the broader PlayStation Studios Insights & Personalization group, we provide timely, actionable insights along with the tools to create exciting and memorable experiences for players. Our organization partners with some of the best game studios in the world—including the teams behind Helldivers 2, God of War, Horizon, and Marvel’s Spider-Man.

The Player Engagement Services (PES) team is responsible for the development of cost-effective and ubiquitous solutions that empower PlayStation Studios teams to efficiently deliver curated, privacy-minded experiences and engage with our players at scale.

About the Role:

We are looking for an experienced Technical Program Manager to join the Player Engagement Services team. In this role, you will act as the critical bridge between our partner game studios, internal stakeholders, and development teams.

Your primary focus will be facilitating the implementation of PES tooling and empowering studios communicate and engage with players in exciting new ways. You will manage the technical onboarding process, ensuring that our engagement, personalization, and live-ops tools are successfully integrated with both technical and non-technical studio stakeholders. You will work to understand studio technical requirements, facilitate data and privacy pipelines, manage integrations against product milestones, and drive the feedback loop that shapes the future of our internal toolset.

Responsibilities

Tooling Implementation & Studio Facilitation:

• Drive the end-to-end integration and onboarding of PES tooling (technical implementation, tooling APIs, data pipelines, and operational best practices); ensuring studios can create, deliver, experiment, and optimize player experiences.

• Serve as the technical liaison between assigned game studios and the PES department; translating studio requirements into clear technical specifications and backlog items.

• Coordinate with studio engineering and production teams to align tooling integration milestones and releases with game development roadmaps.

• Guide studios to success with hands-on tool use and education throughout the product lifecycle, including highlighting cross-studio knowledge sharing and best practices (i.e. both during technical onboarding and during ongoing operations)

Process Management & Feature Prioritization:

• Own studio focused rituals with regular touchpoints to ensure ongoing integration and operational needs are identified.

• Work with Principal TPM to develop holistic program roadmaps that account for various studio requests and needs, aligning with overall development capacity and business objectives.

• Proactively identify friction points, opportunities, and feedback on tooling features and operations with assigned studios.

• Identify and understand the program’s critical path activities; proactively identify dependencies between the platform team and game teams.

• Monitor tooling and integration health to protect player-facing milestones, flagging risks to leadership (e.g., integration blockers, timeline slips) and articulating mitigation strategies.

• Maintain up-to-date documentation on integration processes, feature asks, studio milestones, and operational success metrics.

Qualifications

• Experience: 5+ years of experience in Technical Program Management, Technical Production, or Engineering Management, preferably within the games industry or platform services.

• Technical Fluency: Ability to understand complex engineering issues, data workflows, schemas, and engine considerations.  Proven ability to build alignment across cross-disciplinary teams (Engineering, Product, Analytics, Creative) and "translate" between central platform teams and game studios.

• Agile Expertise: distinct experience acting as a TPM in an Agile environment (Scrum/Kanban), with proficiency in JIRA and Confluence.

• Communication: Superior organizational and communication skills. Track record of successfully influencing without direct authority across multiple, independent teams.

• Problem Solving: A proactive self-starter who can navigate competing priorities and ambiguity, while finding ways to solve or pre-empt problems in a fast-paced environment.

Bonus Points

• Experience working directly with game teams as part of a larger cross-functional publishing or technical organization.

• Previous experience launching or managing live-service games or integration of backend services (telemetry, matchmaking, commerce, data architecture).

• Enthusiasm for the games industry and a deep understanding of how players engage with modern games.

• Familiarity with external and global development teams

We are looking for a proven TPM with leadership and expertise in silicon device development that will  focus on the Quantum Processor Devices. You will own the new product programme execution for silicon device development within our quantum computing roadmap, will be responsible for the successful execution of new product development programs: translating complex technical work into clear plans, measurable milestones, and predictable delivery. As a TPM, you’ll be at the centre of a cross-functional team, working day-to-day with physicists and engineers, and partnering closely with external suppliers and internal stakeholders; to ensure work progresses with pace, clarity, and high attention to detail.

You will be working directly with the lead TPM and serve as a QPU cross functional program liaison with other technical and non-technical organizations across the company. You’ll create and run the operating rhythm that keeps teams aligned and leaders informed: building delivery plans, tracking dependencies, surfacing risks early, and producing decision-ready reporting that senior stakeholders can trust. Responsibilities will also include project planning, coordination, risk management, and stakeholder management. When priorities shift or technical issues emerge, you’ll drive structure into ambiguity; clarifying scope, coordinating trade-offs, and pushing problems to resolution while continuously improving how we execute across the hardware lifecycle.

Responsibilities:

• Lead silicon device development programmes (or workstreams), owning scope, schedule, resources, budget, dependencies, and stakeholder alignment using best-practice PM tools.
• Translating progress, risks, and trade-offs into clear, executive-ready reporting for senior stakeholders. 
• Drive cross-functional execution across physics, engineering, and partner teams; identify blockers early and take issues to closure with robust risk mitigation and contingency planning.
• Partner with device designers, physicists, and engineers to ensure designs are feasible, buildable, and aligned to programme milestones and deliverables.
• Strong cross-functional leadership and communication skills, able to align technical and non-technical stakeholders and drive decisions through competing priorities.
• Establish programme cadences and executive reporting (dashboards, status, decision logs), ensuring senior leaders have accurate, timely, decision-ready information.
• Support continuous improvement of engineering workflows across the hardware lifecycle.

You’d be a good fit with:

• A Bachelor’s degree in Physics, Computer Science, Electrical Engineering, or a related technical field. Advanced degree preferred.
• 13+ years’ experience as a Technical Program or Programme Manager delivering complex hardware programmes, ideally in chip design, silicon devices, or semiconductor manufacturing.
• Comfortable operating in a highly technical environment, and being a technically fluent TPM who can bring structure, pace, and precision to complex silicon device programmes. 
• Thrive in ambiguity, building trust quickly, and creating the delivery rhythm that keeps multiple workstreams moving across sites and time zones.
• Hardware programme experience and a sharp analytical mindset. Able to spot inconsistencies, interrogate data, and turn messy reality into an accurate plan, a credible forecast, and a practical set of next actions. Not just coordinating, but driving outcomes, unblocking teams, and raising the bar on how programmes are run.
• Highly analytical and detail-oriented, with strong problem-solving ability and confidence managing risk, dependencies, and changing scope in fast-moving environments.
• Comfortable with modern programme tooling and ways of working, for example Jira, Confluence, Smartsheet, and GitHub, and motivated by the mission and pace of quantum computing.

You’d be a great fit with:

• In depth knowledge of semiconductor design and fabrication processes
• Working knowledge of semiconductor packaging and testing flows

Location: This role can be based in College Park, MD (US) or in Oxford, England (UK).
Travel:   Up to 20% in the US and Europe. 
Job ID:  1435

The approximate base salary range for this position in the US is $145,920- $191,047 (USD). The total compensation package includes base, bonus, and equity.

By bringing together next-gen technology and the finest live data available, Genius Sports is enabling a new era of sports for fans worldwide, delivering experiences that are more immersive, interactive and personalized than ever before. Learn more at geniussports.com

The role: Senior Product Manager 

As Senior Product Manager for the betting cluster of Genius Sports, you will work closely with the product director and delivery teams translating high level roadmaps into work items. Your work will focus on scalability of our core internal infrastructure and ingestion of external market data.

Your responsibilities will cover both the strategic and tactical aspects of Product Management.  The tactical aspects of the role require requirements scoping, definition of epic level acceptance criteria, working with the delivery team during planning and throughout product delivery.  You will work with the Delivery Leads and ensure all aspects of delivery have been accounted for (this includes operational help, domain knowledge share and go to market strategy).

Main Responsibilities:

The What (Strategic)

Ensure your squad and stakeholders are fully invested and helping you to shape the product vision, goals and strategy

• Work with the Product VP to produce the product vision, roadmap and identify opportunities
• Translating product vision and roadmap into detailed work items in preparation for quarterly planning
• Maintain strong links to key stakeholders across technical, commercial, support, marketing and operations in addition to key customers
• Articulate vision and direction to the development team and stakeholders throughout initiative duration
• Keep abreast of developments in the industry and with specific competitors identifying threats and opportunities

The How (Tactical)

• Support the operational running of the product on a day-to-day basis
• Managing the release to customers and go-to market strategy
• Define epics with comprehensive acceptance criteria, interacting with relevant stakeholders and subject matter experts to verify work is correctly specified and relevant assets (wireframes, designs) are included
• Verifying that epics are completed to the expectation set out in the acceptance criteria
• Work closely with Delivery Lead to ensure alignment on all team and product matters
• Produce relevant documentation to support product awareness and technical build

Required Skills

• Experience in product management in the online sports betting or gaming industry
• 5+ years’ experience in a product management role preferably with a strong technical background
• Proven experience in developing a product strategy and effectively managing roadmaps.
• Experience with software product development methodologies, mainly focused on agile methodologies
• Deep experience in gathering and transforming product requirements into a practical product roadmap,
• Strong background in BI and/or Analytics required; experience working on data-oriented products preferred
• Outstanding written and oral communication skills
• Passionate about working in the betting industry
• Ability to work to deadlines
• Team leadership
• Highly collaborative nature

We enjoy an ‘office-first’ culture and maximize opportunities to collaborate, connect and learn together. Our hybrid working models differ depending on your role and location. Occasional travel may be required.

As well as a competitive salary and range of benefits, we’re committed to supporting employee wellbeing and helping you grow your skills, experience and career. Learn more about how rewarding life at Genius can be at Reward | Genius Sports.

One team, being brave, driving change 

We strive to create an inclusive working environment, where everyone feels a sense of belonging and the ability to make a difference. Learn more about our values and culture at Culture | Genius Sports. 

Let us know when you apply if you need any assistance during the recruiting process due to a disability.

Venture Global LNG (“Venture Global”) is a long-term, low-cost provider of American-produced liquefied natural gas. The company’s two Louisiana-based export projects service the global demand for North American natural gas and support the long-term development of clean and reliable North American energy supplies. Using reliable, proven technology in an innovative plant design configuration, Venture Global’s modular, mid-scale plant design will replace traditional designs as it allows for the same efficiency and operational reliability at significantly lower capital cost.

Analyst – Performance & Emissions

We are seeking qualified applicants for the position of Analyst - Performance & Emissions to be based in London, UK. 

General Description:

The Analyst - Performance & Emissions will be responsible for monitoring and evaluating vessel performance against TCP warranties, using voyage reports and sensor data. Another key aspect of the role is to capture and analyze data related to VGC’s chartered Fleet’s international emission regulations and enable the day-to-day administration of emission reporting to relevant authorities.

This position will sit within the VGC Shipping Fleet Performance & Emissions Team, reporting directly to the Sr. Manager - Fleet Performance and Emissions, and will play a key role in enhancing value for VGC’s chartered fleet. Strong digital and analytical skills are essential for handling large complex data.

Key Responsibilities:

• Fleet Performance & Emissions Compliance System Development Support:Support the development of systems for monitoring, recording, and evaluating LNG fleet performance and emissions exposure.
• Regulatory Upkeep:Maintain records related to environmental regulations, ensuring data accuracy for submissions to classification societies.
• Performance Monitoring:Assist in monitoring vessel performance and highlighting underperformance against Charterparty warranties.
• Compliance Coordination:Monitor and report on emission compliance requirements, including deadlines and documentary evidence.
• Routing Evaluation:Utilize weather routing and voyage reporting services to assist in evaluating optimized ship routing.
• Analytical Support:Help develop and maintain analytical models to derive various performance and emission KPIs. In addition, there will be analytical needs from Shipping Operations, Chartering
• Platform Collaboration:Collaborate with IT on the development of a live monitoring platform for VGC chartered ships.
• Fleet Management Support:Actively support the management of the LNG carrier fleet through procedure development and software implementation.
• Stakeholder & Claims Support:Foster strong relationships with stakeholders and assist in LNG performance claims management.
• Ad-hoc Tasks:Provide supplementary support and complete tasks as requested by the line manager.

Experience & Skills

Essential

• Experience: Minimum 2+ years in Data Analytics or Data Science.
• Technical Skills: Proficient in Python, Databricks, SQL, Microsoft Power Platform, and Excel.
• Industry Knowledge: Solid understanding of the LNG supply chain, international maritime emission regulations, and LNG Time Charter Parties.
• Education: Bachelor’s degree or professional qualification in a complementary field (Data Science, Computer Science).

Advantageous

• LNG Shipping Operations: Familiarity with cargo scheduling, shipping operations, and LNG marketing.
• Maritime Tech: Experience with vessel design and technologies focused on efficiency and emissions reduction.

Soft Skills

• Data Storytelling: Translates complex findings into clear, actionable insights for any audience.
• Collaborative Partner: Bridges the gap between technical teams and stakeholders through active listening.
• Analytical Rigor: Combines critical thinking with high accuracy to validate results and challenge assumptions.
• Proactive Problem-Solver: Naturally curious; identifies patterns and takes initiative to optimize workflows.
• Project Ownership: Highly organized and accountable; manages multiple priorities in fast-paced environments.
• Adaptability: Thrives in diverse, cross-functional teams and pivots quickly as business needs evolve

Venture Global LNG is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.

#LI-Onsite

Hudson River Trading’s (HRT) Real Estate team is responsible for the research, leasing, design, and fit-out of our global office spaces. The Real Estate team takes a thoughtful and proactive approach to HRT’s evolving business needs and carefully considers the cultural impacts of their work. 

We are seeking a senior real estate lead with deep experience running commercial office projects end-to-end to manage real estate across our European and APAC offices. This role demands strong attention to detail, excellent project management and problem solving skills, and a willingness to take on complex challenges with curiosity. The ideal candidate brings commercial real estate, leasing strategy, and construction project experience, operates well within a consensus-driven decision-making environment, and recognizes that the outcome of their work directly shapes culture, community, and the employee experience. 

Responsibilities

• Lead market research to identify short and long-term real estate opportunities in various markets that align with business objectives and cultural norms 
• Partner with internal stakeholders to define goals, socialize ideas, and drive decisions throughout the project journey 
• Develop and execute leasing strategy, including negotiation of lease terms and financial considerations
• Source and vet brokers, architects, contractors, and other vendors
• Act as lead project manager and designer, owning office fit-outs from concept through occupancy and optimizing layouts for employee productivity and experience. This includes mapping out work neighborhoods, amenity spaces, FF&E, graphic design elements, and beyond
• Manage multiple real estate and construction projects simultaneously, ensuring strong communication across all stakeholders 
• Develop and maintain budgets and project plans, holding stakeholders accountable to expectations and timelines
• Oversee the permitting process and construction administration, and stay ahead of local regulatory compliance
• Ensure strong record tracking, including critical lease dates, space utilization, and performance, handling, and tracking of insurance renewals and due diligence, etc. 
• Ensure real estate decisions support an integrated employee experience beginning at the site selection phase, working closely with the Workplace team as a strategic partner 
• Cowork and collaborate with the Real Estate Lead - US

Qualifications

• 8+ years of experience in commercial real estate or related fields (US and Global)
• Strong technical skills (automations, messaging platforms, project management tools)
• Proven track record leading complex fit-out projects end-to-end
• Demonstrated success negotiating commercial lease terms and managing large project budgets
• Deep understanding of global commercial real estate markets, ideally within the financial industry
• Strong construction project management experience
• Experience working with senior stakeholders in fast-paced, high-accountability environments
• Familiarity with HVAC, electrical, plumbing, security, and networking systems
• Strong project management, communication, and problem-solving skills
• Ability to operate autonomously while driving consensus-driven decisions to resolution

About Us

At Prenuvo, we are on a mission to flip the paradigm from reactive “sick-care” to proactive health care. Our award-winning whole body scan is fast (under 1 hour), safe (MRI has no ionizing radiation), and non-invasive (no contrast). Our unique integrated stack of optimized hardware, software, and increasingly AI, coupled with the patient-centric experience across our global clinics, have allowed us to lead the change against “we caught it too late again".

The Senior Practice Manager will oversee day-to-day operations for Prenuvo’s first Central London clinic, ensuring seamless execution across clinical services, regulatory compliance, and operational excellence.

This leader will be accountable for maintaining CQC compliance, driving clinic financial and operational performance, building strong patient and partner relationships, and leading a high-performing multidisciplinary team.

This role requires an experienced operations leader with a proven track record managing private healthcare practices in the UK, exceptional people management skills, regulatory expertise, and commercial acumen.

This is a full-time, on-site position. In the short term, the London clinic will operate Monday through Friday. As the clinic grows, operations are expected to expand to seven days a week.

Help reshape the world through proactive healthcare while working with cutting-edge technology and high-performing teams with deep expertise - join us to make a difference in people’s lives!

What You'll Do

Clinical Operations & Leadership

• Lead all aspects of daily clinic operations to ensure seamless, safe, and efficient service delivery
• Build, mentor, and manage a high-performing multidisciplinary team (MR Radiographers and Patient Liaisons)
• Maintain exceptional patient experience standards aligned with Prenuvo’s global brand and service model
• Champion a culture of professionalism, accountability, and continuous improvement

Regulatory & Compliance (CQC)

• Partner with the Clinical Leader to ensure full and ongoing CQC compliance across all regulated activities
• Lead preparation and readiness for CQC inspections, audits, and external evaluations
• Uphold data governance, safety protocols, and clinical quality standards in line with UK healthcare regulations

Operational & Financial Management

• Oversee workforce planning, scheduling, procurement, and facility operations to optimise efficiency and service delivery
• Monitor and analyse key performance indicators (KPIs) -  including patient satisfaction, service utilisation, and financial performance - and implement action plans for improvement
• Develop and execute operational plans that support growth and scalability
• Manage clinic budgets and ensure alignment with overall business objectives

Sales, Growth & Business Development

• Drive patient volume and revenue growth through local outreach, community engagement, and physician/partner relationships
• Collaborate with marketing and business development teams to execute local patient acquisition strategies tailored to the UK market
• Represent Prenuvo in the community, fostering partnerships and raising awareness of proactive healthcare.

What You'll Bring

Essential

• 5+ years of senior leadership experience in private healthcare practice or clinic management, ideally within a high-end or diagnostic setting
• Proven success managing multidisciplinary teams and delivering exceptional patient care and operational outcomes
• Strong knowledge of CQC standards, governance frameworks, and UK healthcare compliance requirements
• Commercially savvy with experience managing budgets, financial performance, and service delivery KPIs
• Excellent interpersonal, communication, and stakeholder management skills
• Highly organised, proactive, and comfortable working in a dynamic, fast-growing environment
• Must be located within a reasonable commuting distance to the Fitzrovia / Central London area, ideally under 45 minutes, as this is an on-site role

Desirable

• Previous clinical background (e.g., radiography, nursing, physiotherapy) with professional registration (e.g., HCPC, NMC) - highly desirable but not essential
• Basic Life Support (BLS) Certification
• Experience launching or scaling new clinics or healthcare services
• Familiarity with MRI or advanced diagnostic imaging environments.

Our Values 

First: we are Pioneers

• Transforming healthcare requires divergent thinking, bias for action, disciplined experimentation, and consistent grit and determination to maintain momentum. This journey is as challenging as it is rewarding.

Second: we are Platform-Builders

• We’re always building foundations that allow us to achieve tomorrow more than we did today. We never lose sight of what’s ahead – in a mindset of ownership and duty to our mission.

Above all: we are Patients

• We could all be the next person who walks through our very doors, seeking clarity or peace of mind. We are proud of our impact on our patients’ lives, and we won’t stop till everyone can benefit from our work.

What We Offer

• An avenue to make a positive impact on people's lives and their health
• We believe in preventative healthcare for everyone, including our team - Prenuvo provides free, whole-body scans to each team member 
• Growth opportunities are at the heart of our people journey, we’re doing big things with bright minds - there is no single path to success, it can be shaped along the way
• Building strong relationships is at the core of everything we do - our team gets together each week to connect, share, and socialize 
• We offer a generous annual leave entitlement that meets UK statutory requirements, supporting a healthy work-life balance. to support work-life balance
• UK employees are eligible for our Workplace Pension scheme, helping you save for retirement with employer contributions
• We offer a comprehensive benefits package including health, dental, vision, including Mental Health coverage, to support you and your family

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

As part of the hiring process, successful candidates will undergo a background check in compliance to applicable federal, provincial, and state rules.

Please be advised that official communication from our recruitment team will only come from our authorized domain [prenuvo.com]. If you are contacted by a recruiter, please ensure their email address ends with @prenuvo.com. We do not use third-party recruitment services or any other email domains for hiring purposes. If you receive communication that you believe to be fraudulent, please report it immediately to jobs@prenuvo.com.

About the Role

The Staff Qualitative Researcher is Superbet's most senior practitioner of human-centred inquiry. This is a hands-on, high-output IC role. You are the person who knows how to get to the truth of a user's experience: their mental models, their anxieties, their unspoken expectations, their moments of delight and frustration.

You will lead qualitative research across the most strategically important and ambiguous product questions Superbet faces - from understanding how new markets experience sports for the first time, to uncovering the emotional dynamics of live in-play gambling, to defining what responsible gaming actually feels like from a user's perspective. You will work closely with the Principal Quant Researcher and the Research Manager to ensure qualitative and quantitative evidence are always richer together than apart.

You bring methodological mastery, creative curiosity, and the kind of presence that makes participants forget they're being observed and leaders believe you shape company wide narratives. You also bring a future positive mindset: you are actively integrating AI tools into your workflow to do more, faster, without sacrificing the depth that makes qual irreplaceable. You know when AI is helpful and when it is not and can help junior researchers make decisions around when to use them. 

What You Will Own

Deep Qualitative Research Execution

• Design and independently execute complex, multi-method qualitative research programmes spanning generative discovery, concept exploration, and evaluative depth - not just individual studies but longitudinal programmes of inquiry.
• Lead the most high-stakes and ambiguous research briefs: new market entry, new product category launches, trust and safety research, responsible gambling insights, and strategic bets where the organisation has the least existing evidence.
• Operate the full qualitative toolkit with mastery: semi-structured and unstructured in-depth interviews, contextual inquiry and ethnographic observation, diary studies and longitudinal panels, participatory design workshops, focus groups, co-creation sessions, and remote moderated/unmoderated studies.
• You have deep expertise in mental models, perception, jobs to be done and combining them to paint a rich psychological and workflow design. 
• Own recruitment strategy end-to-end: define screeners, work with research ops and vendors, build proprietary panels where needed, and ensure participant samples are representative of the diversity of Superbet's user base across markets.
• Produce analysis that goes beyond surface themes: you apply systematic coding, grounded theory approaches, interpretive phenomenological analysis, or jobs-to-be-done frameworks -  selecting the analytical lens that fits the question, not the one that's familiar.
• You inspire product teams to take action and drive progress. You can handle different levels of exposure to research within the company and convert colleagues to champions. 

AI-Enhanced Qualitative Workflows

• Lead the integration of AI tooling into Superbet's qualitative research practice - not as a replacement for human interpretation but as a force multiplier that increases throughput and analytical depth.
• Deploy LLM-assisted transcript analysis pipelines that handle first-pass thematic coding, anomaly flagging, and cross-participant pattern detection - freeing analyst time for higher-order interpretation.
• Use AI tools for rapid synthesis across large corpora of qual data: customer feedback, support tickets, app reviews, social listening, and interview transcripts - triangulating signals that would otherwise require weeks of manual work.
• Critically evaluate the output of AI-assisted analysis for bias, hallucination, and over-compression - maintaining methodological integrity while embracing efficiency.
• Build workflows and documentation that allow the broader team to use AI-assisted qual tools responsibly, and run training sessions that upskill colleagues on both the power and the limits of these tools.

Strategic Insight Generation & Storytelling

• Translate raw qualitative data into insight frameworks that have a life beyond the single study: mental model maps, user need taxonomies, experience principles, and behavioural archetypes that inform multiple product teams over multiple quarters.
• Craft research deliverables that move people — not slide decks of quotes, but evidence-driven narratives that make stakeholders genuinely see the world through the user's eyes.
• Partner with the Principal Quant Researcher to design mixed-methods programmes where qual findings generate hypotheses that quant can test at scale, and where quant anomalies trigger qual investigation.
• Present research to senior and executive stakeholders with confidence and authority — you know how to hold the room, handle pushback on findings, and advocate for the user even when their experience is inconvenient for the business.
• Maintain a living qualitative insights repository: tag and cross-reference findings so that past research informs present decisions and the organisation's qualitative knowledge compounds over time.

Research Quality, Standards & Community

• Set the qualitative methodological bar for the research team: review study designs, discussion guides, and analysis from junior and mid-level researchers - providing specific, developmental feedback that elevates their craft.
• Develop and maintain qualitative research standards documentation: best practices for moderation, coding, synthesis, and reporting that are practical, not theoretical.
• Act as a qualitative research community builder within Superbet: run internal workshops, share cutting-edge methods from the field, and make qualitative research legible and valued by non-research partners.
• Identify opportunities to democratise qualitative methods across Product and Design teams, building guardrails and templates that enable safe self-serve research without compromising rigour.

What We Are Looking For

Essential Experience

• 8+ years of UX research experience with a clear depth specialisation in qualitative methods -  ideally with experience in both generative and evaluative contexts across the full product development lifecycle.
• Mastery of qualitative data collection: exceptional moderation skills across IDIs, focus groups, diary studies, ethnographic observation, and co-design facilitation. You are comfortable in the field, in a lab, and on a video call.
• Deep qualitative analysis expertise: systematic thematic analysis, grounded theory, affinity diagramming at scale, IPA, and the judgment to know when interpretive depth is needed versus surface-level synthesis.
• Strong mixed-methods fluency: experience designing studies that integrate qual and quant, and the ability to have a credible technical conversation with quantitative researchers about their methodology.
• Demonstrated experience using AI tools in qualitative workflows - not just awareness, but real implementation with critical assessment of quality and validity.
• A track record of qualitative research that influenced major product or strategy decisions, with specific examples you can speak to in depth.
• Experience working across multiple markets or cultural contexts - essential given Superbet's multi-country footprint.

Skills & Mindset

• World-class moderator: You have a gift for putting participants at ease and creating the conditions where genuine, unguarded truth emerges. You know when to probe, when to wait, and when to redirect.
• Interpretive depth: You go beyond what users say to understand what they mean — and you can defend your interpretations with analytical rigour, not just instinct.
• AI-enhanced, not AI-dependent: You use AI to go faster and deeper, but your analytical judgement is irreplaceable and you know it. You apply AI tools critically, not uncritically.
• Generative thinker: You don't just answer the research question - you reframe it when necessary, spot adjacent insights the brief didn't ask for, and bring back richer evidence than expected.
• Empathy with edge: You care deeply about users and can advocate for them powerfully - but you're not naive. You understand the commercial context and know how to make the business case for user-centred decisions.
• Cultural intelligence: You are sensitive to the ways that culture shapes how people talk about their experiences, and you adjust your research approach accordingly.
• Org Mover - Your research is not theory alone, you know how to make things tangible, bite sized and move people and work forward. 
• Embrace difficult conversations - Driving research impact is as much about doing good research as it is about convincing people to see things your way. You work with people both easy and difficult to collaborate with to make great experiences come alive. 

Nice to Have

• MSc or PhD in Psychology, Anthropology, Sociology, HCI, Cultural Studies, or a related human behaviour field.
• Experience in high intensity consumer products, marketplaces, gaming, financial services, with some degree of experience in trust and safety is useful. 
• Experience with specialist qualitative methods: semiotics, discourse analysis, narrative research, or video ethnography.
• Proficiency with qualitative analysis tools: Dovetail, NVivo, MAXQDA, Atlas.ti, Reduct.
• Experience building or managing qualitative research panels or longitudinal participant communities.
• Published work or conference presentations in a qualitative research or HCI venue.

Why This Role at Superbet

Sports is one of the richest contexts for qualitative research: the experience is emotionally intense, socially embedded, culturally specific, and morally complex. Users have contradictory motivations. Their stated and actual behaviour diverge. The moments of joy and frustration are extreme. Understanding all of this deeply, not just what users click, but why they feel what they feel - is what separates good product decisions from great ones.

• Access to a diverse, passionate user base across 12+ markets - every cultural context brings new research challenges.
• A team that values qualitative rigour and won't ask you to reduce everything to a number.
• Senior visibility: your insights will be read by the CPO and product leadership, not just deposited in a repo.
• A Principal Quant Researcher as a genuine peer - someone to build with, argue with, and create better mixed-methods evidence with.
• Competitive compensation at Staff IC level with equity and a genuine investment in your development as a researcher.

About the Role

The Staff Qualitative Researcher is Superbet's most senior practitioner of human-centred inquiry. This is a hands-on, high-output IC role. You are the person who knows how to get to the truth of a user's experience: their mental models, their anxieties, their unspoken expectations, their moments of delight and frustration.

You will lead qualitative research across the most strategically important and ambiguous product questions Superbet faces - from understanding how new markets experience sports for the first time, to uncovering the emotional dynamics of live in-play gambling, to defining what responsible gaming actually feels like from a user's perspective. You will work closely with the Principal Quant Researcher and the Research Manager to ensure qualitative and quantitative evidence are always richer together than apart.

You bring methodological mastery, creative curiosity, and the kind of presence that makes participants forget they're being observed and leaders believe you shape company wide narratives. You also bring a future positive mindset: you are actively integrating AI tools into your workflow to do more, faster, without sacrificing the depth that makes qual irreplaceable. You know when AI is helpful and when it is not and can help junior researchers make decisions around when to use them. 

What You Will Own

Deep Qualitative Research Execution

• Design and independently execute complex, multi-method qualitative research programmes spanning generative discovery, concept exploration, and evaluative depth - not just individual studies but longitudinal programmes of inquiry.
• Lead the most high-stakes and ambiguous research briefs: new market entry, new product category launches, trust and safety research, responsible gambling insights, and strategic bets where the organisation has the least existing evidence.
• Operate the full qualitative toolkit with mastery: semi-structured and unstructured in-depth interviews, contextual inquiry and ethnographic observation, diary studies and longitudinal panels, participatory design workshops, focus groups, co-creation sessions, and remote moderated/unmoderated studies.
• You have deep expertise in mental models, perception, jobs to be done and combining them to paint a rich psychological and workflow design. 
• Own recruitment strategy end-to-end: define screeners, work with research ops and vendors, build proprietary panels where needed, and ensure participant samples are representative of the diversity of Superbet's user base across markets.
• Produce analysis that goes beyond surface themes: you apply systematic coding, grounded theory approaches, interpretive phenomenological analysis, or jobs-to-be-done frameworks -  selecting the analytical lens that fits the question, not the one that's familiar.
• You inspire product teams to take action and drive progress. You can handle different levels of exposure to research within the company and convert colleagues to champions. 

AI-Enhanced Qualitative Workflows

• Lead the integration of AI tooling into Superbet's qualitative research practice - not as a replacement for human interpretation but as a force multiplier that increases throughput and analytical depth.
• Deploy LLM-assisted transcript analysis pipelines that handle first-pass thematic coding, anomaly flagging, and cross-participant pattern detection - freeing analyst time for higher-order interpretation.
• Use AI tools for rapid synthesis across large corpora of qual data: customer feedback, support tickets, app reviews, social listening, and interview transcripts - triangulating signals that would otherwise require weeks of manual work.
• Critically evaluate the output of AI-assisted analysis for bias, hallucination, and over-compression - maintaining methodological integrity while embracing efficiency.
• Build workflows and documentation that allow the broader team to use AI-assisted qual tools responsibly, and run training sessions that upskill colleagues on both the power and the limits of these tools.

Strategic Insight Generation & Storytelling

• Translate raw qualitative data into insight frameworks that have a life beyond the single study: mental model maps, user need taxonomies, experience principles, and behavioural archetypes that inform multiple product teams over multiple quarters.
• Craft research deliverables that move people — not slide decks of quotes, but evidence-driven narratives that make stakeholders genuinely see the world through the user's eyes.
• Partner with the Principal Quant Researcher to design mixed-methods programmes where qual findings generate hypotheses that quant can test at scale, and where quant anomalies trigger qual investigation.
• Present research to senior and executive stakeholders with confidence and authority — you know how to hold the room, handle pushback on findings, and advocate for the user even when their experience is inconvenient for the business.
• Maintain a living qualitative insights repository: tag and cross-reference findings so that past research informs present decisions and the organisation's qualitative knowledge compounds over time.

Research Quality, Standards & Community

• Set the qualitative methodological bar for the research team: review study designs, discussion guides, and analysis from junior and mid-level researchers - providing specific, developmental feedback that elevates their craft.
• Develop and maintain qualitative research standards documentation: best practices for moderation, coding, synthesis, and reporting that are practical, not theoretical.
• Act as a qualitative research community builder within Superbet: run internal workshops, share cutting-edge methods from the field, and make qualitative research legible and valued by non-research partners.
• Identify opportunities to democratise qualitative methods across Product and Design teams, building guardrails and templates that enable safe self-serve research without compromising rigour.

What We Are Looking For

Essential Experience

• 8+ years of UX research experience with a clear depth specialisation in qualitative methods -  ideally with experience in both generative and evaluative contexts across the full product development lifecycle.
• Mastery of qualitative data collection: exceptional moderation skills across IDIs, focus groups, diary studies, ethnographic observation, and co-design facilitation. You are comfortable in the field, in a lab, and on a video call.
• Deep qualitative analysis expertise: systematic thematic analysis, grounded theory, affinity diagramming at scale, IPA, and the judgment to know when interpretive depth is needed versus surface-level synthesis.
• Strong mixed-methods fluency: experience designing studies that integrate qual and quant, and the ability to have a credible technical conversation with quantitative researchers about their methodology.
• Demonstrated experience using AI tools in qualitative workflows - not just awareness, but real implementation with critical assessment of quality and validity.
• A track record of qualitative research that influenced major product or strategy decisions, with specific examples you can speak to in depth.
• Experience working across multiple markets or cultural contexts - essential given Superbet's multi-country footprint.

Skills & Mindset

• World-class moderator: You have a gift for putting participants at ease and creating the conditions where genuine, unguarded truth emerges. You know when to probe, when to wait, and when to redirect.
• Interpretive depth: You go beyond what users say to understand what they mean — and you can defend your interpretations with analytical rigour, not just instinct.
• AI-enhanced, not AI-dependent: You use AI to go faster and deeper, but your analytical judgement is irreplaceable and you know it. You apply AI tools critically, not uncritically.
• Generative thinker: You don't just answer the research question - you reframe it when necessary, spot adjacent insights the brief didn't ask for, and bring back richer evidence than expected.
• Empathy with edge: You care deeply about users and can advocate for them powerfully - but you're not naive. You understand the commercial context and know how to make the business case for user-centred decisions.
• Cultural intelligence: You are sensitive to the ways that culture shapes how people talk about their experiences, and you adjust your research approach accordingly.
• Org Mover - Your research is not theory alone, you know how to make things tangible, bite sized and move people and work forward. 
• Embrace difficult conversations - Driving research impact is as much about doing good research as it is about convincing people to see things your way. You work with people both easy and difficult to collaborate with to make great experiences come alive. 

Nice to Have

• MSc or PhD in Psychology, Anthropology, Sociology, HCI, Cultural Studies, or a related human behaviour field.
• Experience in high intensity consumer products, marketplaces, gaming, financial services, with some degree of experience in trust and safety is useful. 
• Experience with specialist qualitative methods: semiotics, discourse analysis, narrative research, or video ethnography.
• Proficiency with qualitative analysis tools: Dovetail, NVivo, MAXQDA, Atlas.ti, Reduct.
• Experience building or managing qualitative research panels or longitudinal participant communities.
• Published work or conference presentations in a qualitative research or HCI venue.

Why This Role at Superbet

Sports is one of the richest contexts for qualitative research: the experience is emotionally intense, socially embedded, culturally specific, and morally complex. Users have contradictory motivations. Their stated and actual behaviour diverge. The moments of joy and frustration are extreme. Understanding all of this deeply, not just what users click, but why they feel what they feel - is what separates good product decisions from great ones.

• Access to a diverse, passionate user base across 12+ markets - every cultural context brings new research challenges.
• A team that values qualitative rigour and won't ask you to reduce everything to a number.
• Senior visibility: your insights will be read by the CPO and product leadership, not just deposited in a repo.
• A Principal Quant Researcher as a genuine peer - someone to build with, argue with, and create better mixed-methods evidence with.
• Competitive compensation at Staff IC level with equity and a genuine investment in your development as a researcher.

Title:                    Project Manager

Job Type:            Full-time

Tenure:               Permanent

Location:            London, UK

Education:         Bachelor’s degree (or equivalent)

We invite you to come grow with us.

Inizio Ignite is the global advisory partner for health and life sciences, encompassing connected expertise across Research Partnership, Putnam, Vynamic, and STEM. Guided by purpose, passion, and precision, we collaborate with clients to ignite impact, accelerate performance, and deliver lasting change for patients. By uniting strategy, insights, and innovation with a unique depth and breadth of expertise, we drive transformation and shape the future of health.

Our Research Partnership healthcare market research team provides research and insights to inform and power healthcare decisions. Serving a variety of clients across the lifecycle, our expertise includes data, research & insights (proprietary syndicated and custom research) and brand tracking (ATU). Proudly part of Inizio – the market-leading commercialization partner for health and life sciences. From early-stage development to loss of exclusivity, we simplify complexity, unlock value, and make collaboration seamless at every pivotal moment – supporting confident, insight-driven decisions that move innovation forward. 

About the team:

The RP Operations team works alongside our Custom and Syndicated research teams to deliver a broad range of qualitative and quantitative (ad hoc and tracking) studies for global pharmaceutical, MedTech and biotech clients to enable them to address product development, marketing, brand, advertising and communications objectives. Our studies are typically multi-market, encompassing respondents in Europe, North America and Emerging Markets.

Each of our research projects will have a dedicated member of the RP Operations team embedded within the core project team for the full project lifecycle, providing project management expertise and guidance throughout. Typically, members of our Operations team will support multiple projects concurrently.

Within the Operations department, members of the team are encouraged to support subject-matter Pillars, led by Project Directors and Associate Project Directors. These Pillars include initiatives and programmes focusing on Clients, Suppliers, People, Innovation, and Operational Excellence. As a Project Manager, you are empowered to take on ownership of a sub-topic within your Pillar and can have responsibility for developing ideas and initiatives relevant to that sub-topic.

Within this role you will be empowered to develop your project management expertise across the healthcare market research landscape, and will have the opportunity to work with a wide range of different experts in our teams.

Your primary role:

The role of the Project Manager is to cost and oversee the set up and management of fieldwork and data collection to ensure successful completion within best practices. You will also be expected to contribute to company operations processes; providing proactive ideas and plans about improving the efficiency of the project management function and projects. Core, but not exclusive, responsibilities will include:

• Responsibility for sourcing, obtaining and negotiating commercially advantageous costs from external suppliers and panel providers for Research Partnership project proposals
• Updating suppliers on the status of their quotes
• Overseeing the smooth running of fieldwork management
• Successful handover of project deliverables to research team:
  • Coordination of Data Processing (DP) work and deliverables, based on specs and templates provided by the project team (Quant-only)
  • Coordination of Qual deliverables, including: Transcripts and/or recordings (notes, videos, audio files) (Qual-only)
• Own, coordinate and update project timelines with internal research and external client and supplier stakeholders
• Take ownership for coordinating project team meetings,
• Opportunity to develop line management responsibilities for junior members of the team
• Responsibility for Pharmacovigilance and Adverse Event reporting
• Coordination of client and supplier Statements of Work (SOWs)
• Client and supplier invoice management (PO numbers, invoicing and liaison with Finance team)
• You will own specific sub-topics as a member of one of the department’s Pillars (Clients, Suppliers, People, Innovation, Operational Excellence)

About You…

Your skills and experience:

• More than 3 years of experience in market research project management (qualitative and/or quantitative research)
• Experience managing healthcare market research projects
• Knowledge of the fieldwork agency landscape
• Strong project management skills (adhering to agreed timelines, troubleshooting and communication with internal and external stakeholders)
• Ability to multitask
• Collaboration and working as part of a team
• Ability to work under pressure and to tight deadlines
• Excellent numerical skills

Ideal profile:

• You are proactive, dedicated and enthusiastic, with a ‘can do’ attitude and approach
• You demonstrate a high level of accuracy and attention to detail, as well as strengths in organisation and prioritisation
• You are a collaborative team player who works well with colleagues
• You communicate ideas and issues in an effective, straightforward fashion
• You are highly motivated and want to seize opportunities to develop new skills and progress your career

Life at Research Partnership:

We love what we do and continuously strive for innovation and creativity. We believe everyone should continuously be learning and provide:

• A comprehensive training and development programme for all staff, from entry level apprentice to senior management
• A relaxed and friendly working environment
• Social events - including a summer day out and end-of-year party, along with regular social events after office hours
• Fundraising and charity events – we support Forever Angels, a children's charity whose aim is to care for abandoned babies in Tanzania, Africa, as well as the local charity, Fulham Good Neighbours

Further information:

This is a full-time role, working in a hybrid pattern (2 days per week in the office) at our fantastic HQ location in Fulham Green, directly opposite Putney Bridge in London, which boasts free state-of-the-art gym with showers, on-site café, panoramic river views, landscaped gardens and regular social events.

Title:                    Project Manager

Job Type:            Full-time

Tenure:               Permanent

Location:            London, UK

Education:         Bachelor’s degree (or equivalent)

We invite you to come grow with us.

Inizio Ignite is the global advisory partner for health and life sciences, encompassing connected expertise across Research Partnership, Putnam, Vynamic, and STEM. Guided by purpose, passion, and precision, we collaborate with clients to ignite impact, accelerate performance, and deliver lasting change for patients. By uniting strategy, insights, and innovation with a unique depth and breadth of expertise, we drive transformation and shape the future of health.

Our Research Partnership healthcare market research team provides research and insights to inform and power healthcare decisions. Serving a variety of clients across the lifecycle, our expertise includes data, research & insights (proprietary syndicated and custom research) and brand tracking (ATU). Proudly part of Inizio – the market-leading commercialization partner for health and life sciences. From early-stage development to loss of exclusivity, we simplify complexity, unlock value, and make collaboration seamless at every pivotal moment – supporting confident, insight-driven decisions that move innovation forward. 

About the team:

The RP Operations team works alongside our Custom and Syndicated research teams to deliver a broad range of qualitative and quantitative (ad hoc and tracking) studies for global pharmaceutical, MedTech and biotech clients to enable them to address product development, marketing, brand, advertising and communications objectives. Our studies are typically multi-market, encompassing respondents in Europe, North America and Emerging Markets.

Each of our research projects will have a dedicated member of the RP Operations team embedded within the core project team for the full project lifecycle, providing project management expertise and guidance throughout. Typically, members of our Operations team will support multiple projects concurrently.

Within the Operations department, members of the team are encouraged to support subject-matter Pillars, led by Project Directors and Associate Project Directors. These Pillars include initiatives and programmes focusing on Clients, Suppliers, People, Innovation, and Operational Excellence. As a Project Manager, you are empowered to take on ownership of a sub-topic within your Pillar and can have responsibility for developing ideas and initiatives relevant to that sub-topic.

Within this role you will be empowered to develop your project management expertise across the healthcare market research landscape, and will have the opportunity to work with a wide range of different experts in our teams.

Your primary role:

The role of the Project Manager is to cost and oversee the set up and management of fieldwork and data collection to ensure successful completion within best practices. You will also be expected to contribute to company operations processes; providing proactive ideas and plans about improving the efficiency of the project management function and projects. Core, but not exclusive, responsibilities will include:

• Responsibility for sourcing, obtaining and negotiating commercially advantageous costs from external suppliers and panel providers for Research Partnership project proposals
• Updating suppliers on the status of their quotes
• Overseeing the smooth running of fieldwork management
• Successful handover of project deliverables to research team:
  • Coordination of Data Processing (DP) work and deliverables, based on specs and templates provided by the project team (Quant-only)
  • Coordination of Qual deliverables, including: Transcripts and/or recordings (notes, videos, audio files) (Qual-only)
• Own, coordinate and update project timelines with internal research and external client and supplier stakeholders
• Take ownership for coordinating project team meetings,
• Opportunity to develop line management responsibilities for junior members of the team
• Responsibility for Pharmacovigilance and Adverse Event reporting
• Coordination of client and supplier Statements of Work (SOWs)
• Client and supplier invoice management (PO numbers, invoicing and liaison with Finance team)
• You will own specific sub-topics as a member of one of the department’s Pillars (Clients, Suppliers, People, Innovation, Operational Excellence)

About You…

Your skills and experience:

• More than 3 years of experience in market research project management (qualitative and/or quantitative research)
• Experience managing healthcare market research projects
• Knowledge of the fieldwork agency landscape
• Strong project management skills (adhering to agreed timelines, troubleshooting and communication with internal and external stakeholders)
• Ability to multitask
• Collaboration and working as part of a team
• Ability to work under pressure and to tight deadlines
• Excellent numerical skills

Ideal profile:

• You are proactive, dedicated and enthusiastic, with a ‘can do’ attitude and approach
• You demonstrate a high level of accuracy and attention to detail, as well as strengths in organisation and prioritisation
• You are a collaborative team player who works well with colleagues
• You communicate ideas and issues in an effective, straightforward fashion
• You are highly motivated and want to seize opportunities to develop new skills and progress your career

Life at Research Partnership:

We love what we do and continuously strive for innovation and creativity. We believe everyone should continuously be learning and provide:

• A comprehensive training and development programme for all staff, from entry level apprentice to senior management
• A relaxed and friendly working environment
• Social events - including a summer day out and end-of-year party, along with regular social events after office hours
• Fundraising and charity events – we support Forever Angels, a children's charity whose aim is to care for abandoned babies in Tanzania, Africa, as well as the local charity, Fulham Good Neighbours

Further information:

This is a full-time role, working in a hybrid pattern (2 days per week in the office) at our fantastic HQ location in Fulham Green, directly opposite Putney Bridge in London, which boasts free state-of-the-art gym with showers, on-site café, panoramic river views, landscaped gardens and regular social events.

Associate Growth Programme Manager

Location - Remote UK or Hybrid London, Manchester or Macclesfield  

We are seeking an Associate Growth Programme Manager to drive whitespace business development campaigns and enhance lead generation efforts across Inizio Medical. This role requires a strategic and proactive professional who understands the nuances of the pharmaceutical industry, including the distinctions between clinical, commercial, and medical affairs functions. The ideal candidate will focus primarily on email and LinkedIn campaigns to generate new business opportunities and increase engagement with prospective clients. They will collaborate closely with the Growth Strategy and Growth Operations teams to refine outreach strategies and improve lead generation tactics.

Key Responsibilities:

• Develop and execute whitespace business development campaigns targeting potential clients in the pharmaceutical and biotech industries
• Research and identify key companies and decision makers within specified therapeutic areas and service categories, including medical affairs, publications, clinical, and commercial teams
• Leverage our CRM (HubSpot) to manage and track leads, maintain pipeline visibility, report progress and ensure timely follow-up
• Conduct email and LinkedIn outreach to introduce our services, maximizing engagement and conversion
• Analyze lead generation performance and provide recommendations for optimizing outreach and engagement strategies
• Maintain an understanding of industry trends, therapeutic areas, and competitor activities to refine business development approaches
• Partner with the Global Head, Growth and SVP, Growth Operations to enhance campaign development and lead generation tactics
• Collaborate with internal teams to refine messaging, service offerings, and client engagement strategies

Qualifications & Experience:

• Bachelor’s degree in life sciences, business, marketing, or a related field
• Experienced in business development, sales, or lead generation within medical communications, medical affairs, or the pharmaceutical industry
• Strong understanding of medical affairs, publications, clinical development, and commercial functions within pharmaceutical/biotech companies
• Ability to quickly learn new therapeutic areas and disease states to engage in meaningful discussions with potential clients
• Proficiency in CRM software (HubSpot preferred) and Microsoft Office suite
• Excellent written and verbal communication skills with a keen attention to detail
• Self-motivated, goal-oriented, and capable of working independently to drive results
• Experience developing and refining lead generation tactics to improve conversion rates
• Previous experience in medical communications, medical affairs consulting, or a related industry is a plus

If you are a strategic thinker with a passion for lead generation and a strong understanding of the pharmaceutical industry, we encourage you to apply and join our team.

We're looking to meet new Freelance Meetings & Events Professionals with near-term availability for outside IR35 engagements.

If you are an experienced Freelance Project Manager, Senior Project Manager or Project Lead with experience in meetings and events/ congress planning or project leadership within the Pharma/ Healthcare space, please apply with your CV and/or covering letter and one of our operations team can arrange an informal discussion to understand your skills, experience and availability and chat about about what it's like to freelance for Emota.

We have opportunities for both pre-planning and onsite support. You must be located within the UK or EU.

About Inizio Ignite:

Inizio Ignite is the global advisory partner for health and life sciences, encompassing connected expertise across Research Partnership, Putnam, Vynamic, and STEM. Guided by purpose, passion, and precision, we collaborate with clients to ignite impact, accelerate performance, and deliver lasting change for patients. By uniting strategy, insights, and innovation with a unique depth and breadth of expertise, we drive transformation and shape the future of health.

Role Overview

The Senior Account Enablement Manager plays a pivotal role in driving operational excellence and strategic alignment across Ignite’s global sales ecosystem. This role leads the Account Enablement team, ensuring consistent, high-quality support for Ignite Sales Executives and Account teams across North America, Europe, and APAC. The Lead will serve as a central coordination point between Sales, vertical delivery teams, and commercial enablement, enabling visibility, structure, and momentum for market-aligned growth initiatives.

What you'll be doing

 Account Enablement

• Lead and manage the Account Enablement team, fostering a culture of excellence, collaboration, and continuous improvement.
• Develop and apply consistent processes and tools to implement strategic account management processes across Ignite (as defined and utilized by Ignite Sales Executive team)
• Align support of account enablement team to Ignite top 10 priority accounts
• Drive best practices across pursuit readiness, lead tracking, account planning, and client relationship visibility.
• Act as the central liaison between Sales Executives, vertical delivery teams, and commercial enablement, ensuring efficient follow-up on pipeline activity and meeting preparation.
• Track client relationships, role/activity movement, and account-level performance against goals, supporting strategic decision-making.

 Support and Facilitation of Account Performance Reviews

• Partner with Business Intelligence and Reporting lead to plan and prepare materials for quarterly business reviews and ongoing account planning discussions
• Provide ongoing research and analysis to provide Sales Executives and Account teams with news and industry insights to better position Ignite for success

CRM Usage & Adoption

• Drive consistent HubSpot adoption across the Account Enablement, Sales Executive, and seller-doer teams by reinforcing required fields, account/pursuit tagging, meeting and activity logging expectations, and the “minimum viable” data needed to run account reviews and forecasting
• Partner with Enterprise CRM/Commercial Ops to translate system changes into practical Ignite workflows (job aids, quick trainings, and in-the-flow guidance) and serve as a point of escalation for user issues that impact account visibility. Resolve in partnership with Ignite point of contact within Commercial Ops team.
• Monitor and improve data quality by flagging recurring gaps (e.g., missing close dates, inconsistent stages, untagged opportunities) and coordinating follow-ups with Sales Execs and seller-doers to improve compliance and accuracy over time (supported by business partner on Commercial Ops team).

BD Process Harmonization

• Standardize account planning and pipeline management routines across accounts by aligning on common definitions, templates, and “ways of working” (e.g., what constitutes a qualified opportunity, stage expectations, and handoff points between Sales and delivery teams).
• Support alignment on key commercial metrics (pipeline, win rate, days-to-sell, average deal size, forecast accuracy, account health indicators) by partnering with Business Intelligence/Reporting to document definitions, reconcile inconsistencies, and drive adoption of a single set of Ignite reporting standards.
• Capture best practices and process improvements across legacy teams and geographies, identifying friction points and recommending pragmatic enhancements that reduce rework, improve speed-to-respond, and strengthen account-level visibility for leadership and Sales.

Region-Specific Growth Team Enablement

• Enable region-specific GTM and account planning activities, providing structure and visibility to market-aligned growth teams, as needed.
• Partner with Client Solutions and Marketing to ensure tools, templates, and processes are pulled through to account focused discussions

What you'll need

• Proven experience in sales operations, account management, or commercial enablement within a global organization.
• Strong leadership and team management skills, with experience leading cross-regional teams.
• Excellent communication and stakeholder engagement abilities.
• Familiarity with CRM tools (e.g., HubSpot, Salesforce) and sales analytics platforms.
• Ability to manage multiple priorities and drive alignment across diverse teams.
• Experience in health and life sciences or consulting preferred.
• Experience in an Inizio Ignite Consulting or similar service delivery role is preferred, to support consistency in client deliverables and alignment with established practices

Our Pledge

At Inizio, we value inclusivity, recognize the power of diversity, and inspire the next generation of change-makers. We are an equal opportunities employer and are committed to creating a dynamic work environment that values diversity, equity, and inclusion. We welcome all applications regardless of race, color, religion, gender identity, age, national origin, marital status, veteran status, genetic information, sexual orientation, or disability.

The Role:

The Client Value Partner (Energy) role is a key addition to our broader Value Engineering team and will play a crucial role in Celonis’ growth strategy. As a CVP, you will spearhead our mission of data-driven business transformation with our most strategic customers within the Energy industry. You will lead extensive teams of Celonis experts to ensure the success and satisfaction of some of our top customer base on their journey to realizing value with Celonis.

The CVP is the accountable lead for customer success, acting as the trusted advisor for a strategic customer. This involves engaging with C-Level Executives to collaboratively define the long-term vision for utilizing Celonis to transform their business while mobilizing the necessary Celonis resources. In collaboration with our cross-functional Celonis teams, you will drive measurable business impact across various processes and industries and accelerate the adoption of our platform.  The CVP will also champion transformational initiatives across Celonis and customer accounts, fostering innovation and strategic change to maximize value and drive business transformation.

We seek experienced professionals with a proven track record in managing executive relationships, driving profitable growth, and blending industry expertise with strong analytical and consulting skills. Join us at the forefront of one of the fastest-growing tech companies worldwide and help guide our customers to become the next Lighthouse Celonis customers.

The work you’ll do:

Accountable Program Lead & Engagement Manager

• Develop and maintain strong relationships with key stakeholders, including C-level internal / external executives, embedding Celonis into their strategic objectives.
• Ensure engagements are properly staffed leveraging resources from global cross-functional Celonis teams, such as Servicing, Product & Engineering
• Mentor customer on organization design and maturation of Centers of Excellence to focus on increasing adoption of our platform.
• Mentor and coach team members, providing guidance and support for their success, and offer feedback to managers on team performance.

Driving Customer Value

• Responsible for the end-to-end customer value journey
• Influence key customer stakeholders through executive communication, product knowledge, and industry/domain expertise.
• Work with senior stakeholders to establish the Celonis program roadmap and detailed value plans.
• Resolve customer escalations orchestrating internal teams efficiently and effectively in a timely manner
• Internalize the customer's strategy and targets and drive Celonis delivery alignment to that strategy, ensuring that we support the customer in solving business-critical problems
• Drive value realization and adoption within accounts, ensuring high-quality, on-time project completion, client satisfaction, and meeting usage and adoption targets.

Community Builder and Customer Advocacy 

• Organize and lead customer advisory boards to address industry-specific challenges and innovations, establishing a structured feedback loop to continuously gather insights and improve products and services.
• Act as the voice of the customer within the company, ensuring alignment of product development and service offerings with industry needs and customer feedback, while collaborating with the customer advocacy team on advocacy strategies.
• Drive customer presence and sponsorship at key Celonis and industry events, serving as a Celonis leader at conferences, webinars, and through published thought leadership.
• Collaborate on innovation or new asset development in specific domains, and contribute to playbooks, resources, and tools for the value engineering team to enhance their effectiveness.

The Qualifications you need:

• Minimum 10 years of relevant customer success, strategy consulting, or related experience within the Energy industry required
• Strong experience in driving large scale transformation programs, process re-engineering engagements, and implementations
• Experience with AI-based transformation is a strong plus
• Deep exposure to and experience with successful change management practices
• Ability to navigate large global organizations and have the power of persuasion through data, facts and confidence
• Know how to successfully work with internal resources to design, pitch and sell opportunities with relevant subject matter experts and practice leads
• Possess a natural and consultative approach when engaging with senior executives
• Strong team player who inspires the team with a patient and entrepreneurial leadership style
• Project management: ability to organize and manage multiple streams
• Strong communication skills 
• Are self-motivated, proactive team player
• Are able to thrive in fast-paced, collaborative, and ambiguous environments with various stakeholders

Total compensation package will include base salary + bonus + equity + benefits. 

The Role:

The Client Value Partner (Public Sector) role is a key addition to our broader Value Engineering team and will play a crucial role in Celonis’ growth strategy. As a CVP, you will spearhead our mission of data-driven business transformation with our most strategic customers within the Public Sector. You will lead extensive teams of Celonis experts to ensure the success and satisfaction of some of our top customer base on their journey to realizing value with Celonis.

The CVP is the accountable lead for customer success, acting as the trusted advisor for a strategic customer. This involves engaging with C-Level Executives to collaboratively define the long-term vision for utilizing Celonis to transform their business while mobilizing the necessary Celonis resources. In collaboration with our cross-functional Celonis teams, you will drive measurable business impact across various processes and industries and accelerate the adoption of our platform.  The CVP will also champion transformational initiatives across Celonis and customer accounts, fostering innovation and strategic change to maximize value and drive business transformation.

We seek experienced professionals with a proven track record in managing executive relationships, driving profitable growth, and blending industry expertise with strong analytical and consulting skills. Join us at the forefront of one of the fastest-growing tech companies worldwide and help guide our customers to become the next Lighthouse Celonis customers.

The work you’ll do:

Accountable Program Lead & Engagement Manager

• Develop and maintain strong relationships with key stakeholders, including C-level internal / external executives, embedding Celonis into their strategic objectives.
• Ensure engagements are properly staffed leveraging resources from global cross-functional Celonis teams, such as Servicing, Product & Engineering
• Mentor customer on organization design and maturation of Centers of Excellence to focus on increasing adoption of our platform.
• Mentor and coach team members, providing guidance and support for their success, and offer feedback to managers on team performance.

Driving Customer Value

• Responsible for the end-to-end customer value journey
• Influence key customer stakeholders through executive communication, product knowledge, and industry/domain expertise.
• Work with senior stakeholders to establish the Celonis program roadmap and detailed value plans.
• Resolve customer escalations orchestrating internal teams efficiently and effectively in a timely manner
• Internalize the customer's strategy and targets and drive Celonis delivery alignment to that strategy, ensuring that we support the customer in solving business-critical problems
• Drive value realization and adoption within accounts, ensuring high-quality, on-time project completion, client satisfaction, and meeting usage and adoption targets.

Community Builder and Customer Advocacy 

• Organize and lead customer advisory boards to address industry-specific challenges and innovations, establishing a structured feedback loop to continuously gather insights and improve products and services.
• Act as the voice of the customer within the company, ensuring alignment of product development and service offerings with industry needs and customer feedback, while collaborating with the customer advocacy team on advocacy strategies.
• Drive customer presence and sponsorship at key Celonis and industry events, serving as a Celonis leader at conferences, webinars, and through published thought leadership.
• Collaborate on innovation or new asset development in specific domains, and contribute to playbooks, resources, and tools for the value engineering team to enhance their effectiveness.

The Qualifications you need:

• Minimum 10 years of relevant customer success, strategy consulting, or related experience within the Public Sector
• Strong experience in driving large scale transformation programs, process re-engineering engagements, and implementations
• Experience with AI-based transformation is a strong plus
• Deep exposure to and experience with successful change management practices
• Ability to navigate large global organizations and have the power of persuasion through data, facts and confidence
• Know how to successfully work with internal resources to design, pitch and sell opportunities with relevant subject matter experts and practice leads
• Possess a natural and consultative approach when engaging with senior executives
• Strong team player who inspires the team with a patient and entrepreneurial leadership style
• Project management: ability to organize and manage multiple streams
• Strong communication skills 
• Are self-motivated, proactive team player
• Are able to thrive in fast-paced, collaborative, and ambiguous environments with various stakeholders

Total compensation package will include base salary + bonus + equity + benefits. 

The Role:

The Client Value Partner (Pharmaceuticals) role is a key addition to our broader Value Engineering team and will play a crucial role in Celonis’ growth strategy. As a CVP, you will spearhead our mission of data-driven business transformation with our most strategic customers within the Pharmaceuticals industry. You will lead extensive teams of Celonis experts to ensure the success and satisfaction of some of our top customer base on their journey to realizing value with Celonis.

The CVP is the accountable lead for customer success, acting as the trusted advisor for a strategic customer. This involves engaging with C-Level Executives to collaboratively define the long-term vision for utilizing Celonis to transform their business while mobilizing the necessary Celonis resources. In collaboration with our cross-functional Celonis teams, you will drive measurable business impact across various processes and industries and accelerate the adoption of our platform.  The CVP will also champion transformational initiatives across Celonis and customer accounts, fostering innovation and strategic change to maximize value and drive business transformation.

We seek experienced professionals with a proven track record in managing executive relationships, driving profitable growth, and blending industry expertise with strong analytical and consulting skills. Join us at the forefront of one of the fastest-growing tech companies worldwide and help guide our customers to become the next Lighthouse Celonis customers.

The work you’ll do:

Accountable Program Lead & Engagement Manager

• Develop and maintain strong relationships with key stakeholders, including C-level internal / external executives, embedding Celonis into their strategic objectives.
• Ensure engagements are properly staffed leveraging resources from global cross-functional Celonis teams, such as Servicing, Product & Engineering
• Mentor customer on organization design and maturation of Centers of Excellence to focus on increasing adoption of our platform.
• Mentor and coach team members, providing guidance and support for their success, and offer feedback to managers on team performance.

Driving Customer Value

• Responsible for the end-to-end customer value journey
• Influence key customer stakeholders through executive communication, product knowledge, and industry/domain expertise.
• Work with senior stakeholders to establish the Celonis program roadmap and detailed value plans.
• Resolve customer escalations orchestrating internal teams efficiently and effectively in a timely manner
• Internalize the customer's strategy and targets and drive Celonis delivery alignment to that strategy, ensuring that we support the customer in solving business-critical problems
• Drive value realization and adoption within accounts, ensuring high-quality, on-time project completion, client satisfaction, and meeting usage and adoption targets.

Community Builder and Customer Advocacy 

• Organize and lead customer advisory boards to address industry-specific challenges and innovations, establishing a structured feedback loop to continuously gather insights and improve products and services.
• Act as the voice of the customer within the company, ensuring alignment of product development and service offerings with industry needs and customer feedback, while collaborating with the customer advocacy team on advocacy strategies.
• Drive customer presence and sponsorship at key Celonis and industry events, serving as a Celonis leader at conferences, webinars, and through published thought leadership.
• Collaborate on innovation or new asset development in specific domains, and contribute to playbooks, resources, and tools for the value engineering team to enhance their effectiveness.

The Qualifications you need:

• Minimum 10 years of relevant customer success, strategy consulting, or related experience within the Pharmaceuticals industry required
• Strong experience in driving large scale transformation programs, process re-engineering engagements, and implementations
• Experience with AI-based transformation is a strong plus
• Deep exposure to and experience with successful change management practices
• Ability to navigate large global organizations and have the power of persuasion through data, facts and confidence
• Know how to successfully work with internal resources to design, pitch and sell opportunities with relevant subject matter experts and practice leads
• Possess a natural and consultative approach when engaging with senior executives
• Strong team player who inspires the team with a patient and entrepreneurial leadership style
• Project management: ability to organize and manage multiple streams
• Strong communication skills 
• Are self-motivated, proactive team player
• Are able to thrive in fast-paced, collaborative, and ambiguous environments with various stakeholders

Total compensation package will include base salary + bonus + equity + benefits. 

Join our Movement and Champion Restaurant Culture! 💚

At TheFork we believe that the best things in life happen around the table.
As the leading restaurant booking platform in Europe, we connect the broadest community of loyal diners with the world’s favorite restaurants. Powered by innovation and a deep passion for the restaurant industry, we create unique dining experiences across 11 countries.

We’re part of the Tripadvisor Group and proud to be building a diverse, people-first culture where “respect”, “ownership”, “growth” and “better together” values thrive.
If you’re passionate about food, technology, and making a real impact, your seat at the table is ready.

👉 Discover life at TheFork

What you will do:

As part of the commercial team, you will focus on acquiring and managing multi-site restaurant groups and chains. You will:

• Manage a designated pipeline of restaurant groups and chains, driving acquisition through outbound activity and structured meetings virtual and face to face.
• Identify and engage multiple stakeholders, including CEOs, Operations, Marketing, and Commercial leaders, presenting QBR's where relevant.
• Position the platform’s value proposition at scale, aligning commercial solutions with group-wide objectives.
• Negotiate commercial terms, rates, and margins across single and multi-location agreements.
• Create engagement strategies to address complex decision-making processes and operational roadblocks.
• Achieve and exceed monthly and quarterly targets across a variety of KPIs such as yield management and retention.
• Work closely with Sales Operations, Marketing, Legal and Finance teams to ensure smooth onboarding and rollout across locations.
• Represent the brand consistently and professionally across all touchpoints.
• Build relationships with trade bodies, franchise networks, and industry partners to support pipeline growth.
• Travel as required for regional meetings, trade events, and internal team sessions.

Who you are:

You Must Meet These Critical Qualifications

• You are fluent in English; additional languages are highly appreciated.
• You have at least 3 years of experience in sales or account management, ideally within a digital, online, or tech-led business.
• You have experience managing territories, pipelines, and KPIs using Salesforce or a comparable CRM.
• You are a self-driven, results-oriented professional who consistently strives to meet and exceed targets.
• You are confident and comfortable conducting negotiations and commercial conversations over the phone.
• You have a strong understanding of revenue management–related topics and commercial performance levers.
• You can quickly establish trust and build credible, long-term business relationships.
• You work autonomously and are comfortable managing KPIs, targets, and performance metrics.
• You are able to work on a hybrid basis, with three days per week in the London office and availability to travel 20% of the time.

You Can Impress With These Additions 

• You have experience within the Internet, digital, or tech sector.
• You have a proven background in pitching and selling promotions, deals, or flash sales.
• You thrive in fast-paced environments and remain organised under pressure.
• Hunter mindset, with the drive to identify and convert new business opportunities.

What we offer you:

• 😄 An awesome team 
• 🏠 A permanent contract
• ⚖️ Flexible working environment  (2 days home office per week +  up to 4 total weeks additional flexibility during the summer period and in December to work fully remotely)
• 💸 Competitive fixed salary and bonus
• 🍕 Lunch vouchers available 3 working days per week (delivered to the office only)  
• 🌎 International teams and a multicultural environment spanning 11 offices across Europe
• 🤝Highly inclusive working environment  
• 🤸‍♀️ Lifestyle benefits that can be used to reimburse  expenses related to physical and leisure activities, family support, travel etc 
• 🎓 Continuous learning and development programs
• 😌 Free access to the Calm app to help you build resilience wherever you are  in your mental health journey
• 🐣Dedicated parental leave and caregiver leave policies (12 weeks fully paid)
• 🏥 Health insurance 
• 👩‍🦽 Life & Disability Insurance at no cost to the employee
• 👴 Attractive pension plans  
• 🍴 Amazing offices with dining, a coffee point on each floor, and leisure area    
• 🎤 Team building events 

All hiring happens through our careers site and official email. We do not text or ask for payment during the hiring process. Please report any suspicious messages immediately.

We believe that we are better together, and we welcome you for who you are. We endeavor to ensure that everyone - regardless of ability, age, socio-economic & cultural background, ethnicity, faith, gender, gender expression, gender identity, ideology, national origin, race, sexual orientation, marital status, or any characteristic protected under applicable law - has the opportunity to reach their full potential. At TheFork, we want you to bring us your unique perspectives and experiences, so we can collectively continue disrupting the restaurant industry and go from good to great.

TheFork is committed to a fair recruitment process. If you have special needs and require reasonable support during your application, interview, or participation in the selection process due to health conditions or disability, please direct your inquiries to AccessibleRecruitment@TheFork.com. Our HR team will review the request and respond accordingly.

WHO WE ARE 

Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform – powered by one of the industry’s largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more, go to www.zetaglobal.com.

Reports to: VP, Global Total Rewards

About the Role

We are seeking an experienced Payroll Manager to own and deliver UK payroll operations, with additional exposure to Australia and New Zealand payroll. This role is ideal for a hands‑on payroll professional with strong UK expertise who has worked within a CloudPay environment and is comfortable operating in a multi‑country context.

You will be responsible for ensuring accurate, compliant, and timely payroll processing while partnering closely with HR, Finance, and external providers to deliver an excellent employee experience.

Key Responsibilities

UK Payroll (Primary Focus)

• Own end‑to‑end UK payroll processing.
• Ensure compliance with PAYE, National Insurance, pensions (auto‑enrolment), statutory payments, and HMRC reporting.
• Manage payroll calendars, approvals, reconciliations, and year‑end activities.
• Act as escalation point for complex UK payroll issues.

Australia & New Zealand Payroll (Secondary)

• Support payroll activities for Australia and New Zealand, either directly or through vendors.
• Ensure understanding of local statutory requirements and legislative updates.
• Superannuation payroll processing.

Systems & Vendors

• Operate payroll processes using CloudPay (required).
• Partner with HRIS teams to support data accuracy and payroll integrations.
• Workday experience is a strong plus, particularly for employee data and payroll inputs.
• Manage relationships with external payroll providers and ensure service quality.

Controls, Reporting & Improvement

• Perform payroll reconciliations and variance analysis.
• Support audits and internal controls.
• Identify opportunities for process improvement and greater efficiency.

Skills & Experience

Essential

• Strong experience managing UK payroll end‑to‑end.
• Hands‑on experience with CloudPay.
• Solid understanding of UK payroll legislation and compliance.
• Pensions in connections with payroll
• Experience working with external payroll vendors.
• High attention to detail and strong stakeholder communication skills.

Desirable

• Payroll experience in Australia and/or New Zealand.
• Exposure to Workday.
• Exposure to benefit admin with relation to payroll.
• Experience in a regional or multi‑country payroll model.
• Payroll qualification (e.g. CIPP) is a plus.

BENEFITS & PERKS

• Excellent medical, dental, and vision coverage

PEOPLE & CULTURE AT ZETA

Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression.  

We’re committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate, support and advocate for one another. Learn more about our commitment to diversity, equity and inclusion here:  https://zetaglobal.com/blog/a-look-into-zetas-ergs/ 

ZETA IN THE NEWS!

https://zetaglobal.com/press/?cat=press-releases 

The Role:

The Client Value Partner (CVP) role is a key addition to our broader Value Engineering team and will play a crucial role in Celonis’ growth strategy. As a CVP, you will spearhead our mission of data-driven business transformation with our most strategic customers within the CPG industry. You will lead extensive teams of Celonis experts to ensure the success and satisfaction of some of our top customer base on their journey to realizing value with Celonis.

The CVP is the accountable lead for customer success, acting as the trusted advisor for a strategic customer. This involves engaging with C-Level Executives to collaboratively define the long-term vision for utilizing Celonis to transform their business while mobilizing the necessary Celonis resources. In collaboration with our cross-functional Celonis teams, you will drive measurable business impact across various processes and industries and accelerate the adoption of our platform.  The CVP will also champion transformational initiatives across Celonis and customer accounts, fostering innovation and strategic change to maximize value and drive business transformation.

We seek experienced professionals with a proven track record in managing executive relationships, driving profitable growth, and blending industry expertise with strong analytical and consulting skills. Join us at the forefront of one of the fastest-growing tech companies worldwide and help guide our customers to become the next Lighthouse Celonis customers.

The work you’ll do:

Accountable Program Lead & Engagement Manager

• Develop and maintain strong relationships with key stakeholders, including C-level internal / external executives, embedding Celonis into their strategic objectives.
• Ensure engagements are properly staffed leveraging resources from global cross-functional Celonis teams, such as Servicing, Product & Engineering
• Mentor customer on organization design and maturation of Centers of Excellence to focus on increasing adoption of our platform.
• Mentor and coach team members, providing guidance and support for their success, and offer feedback to managers on team performance.

Driving Customer Value

• Responsible for the end-to-end customer value journey
• Influence key customer stakeholders through executive communication, product knowledge, and industry/domain expertise.
• Work with senior stakeholders to establish the Celonis program roadmap and detailed value plans.
• Resolve customer escalations orchestrating internal teams efficiently and effectively in a timely manner
• Internalize the customer's strategy and targets and drive Celonis delivery alignment to that strategy, ensuring that we support the customer in solving business-critical problems
• Drive value realization and adoption within accounts, ensuring high-quality, on-time project completion, client satisfaction, and meeting usage and adoption targets.

Community Builder and Customer Advocacy 

• Organize and lead customer advisory boards to address industry-specific challenges and innovations, establishing a structured feedback loop to continuously gather insights and improve products and services.
• Act as the voice of the customer within the company, ensuring alignment of product development and service offerings with industry needs and customer feedback, while collaborating with the customer advocacy team on advocacy strategies.
• Drive customer presence and sponsorship at key Celonis and industry events, serving as a Celonis leader at conferences, webinars, and through published thought leadership.
• Collaborate on innovation or new asset development in specific domains, and contribute to playbooks, resources, and tools for the value engineering team to enhance their effectiveness.

The Qualifications you need:

• Minimum 10 years of relevant customer success, strategy consulting, or related experience within the CPG industry required
• Strong experience in driving large scale transformation programs, process re-engineering engagements, and implementations
• Experience with AI-based transformation is a strong plus
• Deep exposure to and experience with successful change management practices
• Ability to navigate large global organizations and have the power of persuasion through data, facts and confidence
• Know how to successfully work with internal resources to design, pitch and sell opportunities with relevant subject matter experts and practice leads
• Possess a natural and consultative approach when engaging with senior executives
• Strong team player who inspires the team with a patient and entrepreneurial leadership style
• Project management: ability to organize and manage multiple streams
• Strong communication skills 
• Are self-motivated, proactive team player
• Are able to thrive in fast-paced, collaborative, and ambiguous environments with various stakeholders

Total compensation package will include base salary + bonus/commission + equity + benefits. 

Join our Movement and Champion Restaurant Culture! 💚

At TheFork we believe that the best things in life happen around the table.
As the leading restaurant booking platform in Europe, we connect the broadest community of loyal diners with the world’s favorite restaurants. Powered by innovation and a deep passion for the restaurant industry, we create unique dining experiences across 11 countries.

We’re part of the Tripadvisor Group and proud to be building a diverse, people-first culture where “respect”, “ownership”, “growth” and “better together” values thrive.
If you’re passionate about food, technology, and making a real impact, your seat at the table is ready.

👉 Discover life at TheFork

What you will do:

As part of the commercial team, you will focus on acquiring and managing multi-site restaurant groups and chains. You will:

• Manage a designated pipeline of restaurant groups and chains, driving acquisition through outbound activity and structured meetings virtual and face to face.
• Identify and engage multiple stakeholders, including CEOs, Operations, Marketing, and Commercial leaders, presenting QBR's where relevant.
• Position the platform’s value proposition at scale, aligning commercial solutions with group-wide objectives.
• Negotiate commercial terms, rates, and margins across single and multi-location agreements.
• Create engagement strategies to address complex decision-making processes and operational roadblocks.
• Achieve and exceed monthly and quarterly targets across a variety of KPIs such as yield management and retention.
• Work closely with Sales Operations, Marketing, Legal and Finance teams to ensure smooth onboarding and rollout across locations.
• Represent the brand consistently and professionally across all touchpoints.
• Build relationships with trade bodies, franchise networks, and industry partners to support pipeline growth.
• Travel as required for regional meetings, trade events, and internal team sessions.

Who you are:

You Must Meet These Critical Qualifications

• You are fluent in English; additional languages are highly appreciated.
• You have at least 3 years of experience in sales or account management, ideally within a digital, online, or tech-led business.
• You have experience managing territories, pipelines, and KPIs using Salesforce or a comparable CRM.
• You are a self-driven, results-oriented professional who consistently strives to meet and exceed targets.
• You are confident and comfortable conducting negotiations and commercial conversations over the phone.
• You have a strong understanding of revenue management–related topics and commercial performance levers.
• You can quickly establish trust and build credible, long-term business relationships.
• You work autonomously and are comfortable managing KPIs, targets, and performance metrics.
• You are able to work on a hybrid basis, with three days per week in the London office and availability to travel 20% of the time.

You Can Impress With These Additions 

• You have experience within the Internet, digital, or tech sector.
• You have a proven background in pitching and selling promotions, deals, or flash sales.
• You thrive in fast-paced environments and remain organised under pressure.
• Hunter mindset, with the drive to identify and convert new business opportunities.

What we offer you:

• 😄 An awesome team 
• 🏠 A permanent contract
• ⚖️ Flexible working environment  (2 days home office per week +  up to 4 total weeks additional flexibility during the summer period and in December to work fully remotely)
• 💸 Competitive fixed salary and bonus
• 🍕 Lunch vouchers available 3 working days per week (delivered to the office only)  
• 🌎 International teams and a multicultural environment spanning 11 offices across Europe
• 🤝Highly inclusive working environment  
• 🤸‍♀️ Lifestyle benefits that can be used to reimburse  expenses related to physical and leisure activities, family support, travel etc 
• 🎓 Continuous learning and development programs
• 😌 Free access to the Calm app to help you build resilience wherever you are  in your mental health journey
• 🐣Dedicated parental leave and caregiver leave policies (12 weeks fully paid)
• 🏥 Health insurance 
• 👩‍🦽 Life & Disability Insurance at no cost to the employee
• 👴 Attractive pension plans  
• 🍴 Amazing offices with dining, a coffee point on each floor, and leisure area    
• 🎤 Team building events 

All hiring happens through our careers site and official email. We do not text or ask for payment during the hiring process. Please report any suspicious messages immediately.

We believe that we are better together, and we welcome you for who you are. We endeavor to ensure that everyone - regardless of ability, age, socio-economic & cultural background, ethnicity, faith, gender, gender expression, gender identity, ideology, national origin, race, sexual orientation, marital status, or any characteristic protected under applicable law - has the opportunity to reach their full potential. At TheFork, we want you to bring us your unique perspectives and experiences, so we can collectively continue disrupting the restaurant industry and go from good to great.

TheFork is committed to a fair recruitment process. If you have special needs and require reasonable support during your application, interview, or participation in the selection process due to health conditions or disability, please direct your inquiries to AccessibleRecruitment@TheFork.com. Our HR team will review the request and respond accordingly.

Spire Global is a space-to-cloud data and analytics company that owns and operates one of the largest constellations of satellites. Our proprietary data collection and processing techniques provide the most advanced maritime, aviation, weather, and earth intelligence data in the world. In addition to our comprehensive data services, Spire provides access to our satellite systems, global ground station network, and cloud-based processing infrastructure to offer unprecedented Space Services. 

As a Senior Bid Manager focused on supporting satellite development bidding activity, you will join a growing team responsible for providing unique space-based solutions to commercial and government customers. You will engage directly with several internal stakeholders including Engineering, Sales, Legal, finance as well as customers to deliver compelling proposals. You will collaborate closely with your Sales colleagues to manage the internal pipeline of opportunities through Spire’s sales governance, as well as developing customer specific high impact value propositions.

The role of the Senior Bid Manager requires a methodical, customer centric mindset with outstanding attention to detail and ability to communicate and collaborate effectively with all levels of the organization. It will require developing a deep understanding of Spire’s technical capabilities and customer environment to deliver winning proposals.

Responsibilities of your role

• Be a senior member of the Bid and Sales Engineering (SE) team, responsible for ensuring Spire’s proposals are delivered with consistently high quality, customer-value focused content
• Own the bid process and ensure proposals are managed through review gates, including scope, schedule, cost and risk reviews
• Develop value propositions with SE and Sales, translating these effectively into custom proposals 
• Work with Sales and Sales engineering to ensure the technical writing and graphics in proposals is to a high standard
• Lead both fast paced commercial and high value & complexity government tenders
• Owning the core templates for proposals to customers
• Owning the templates for internal deliverable templates required for submitting proposals supporting Spire’s Sales Review Process

Required Qualifications / Experience:

• 6+ years of experience in a bid/proposals/capture management role, leading cross-functional teams
• Bachelor’s degree in relevant Business, Finance or Engineering field
• Proven track record of managing highly complex bid pipelines, ideally in the Aerospace or Space industry
• The drive and energy to work in a fast paced, high-performance environment
• Proven track record in generation of value propositions for tenders in commercial or government customers & proficient use of business winning toolkits to deliver compelling proposals
  
  

Strong candidates will also possess skills or have direct experience in one or more of the following areas:

• Experience in the development of competitive tenders
• Knowledge and experience of business finance, working with subject matter experts on costing for high complexity programmes
• Experience in risk management & generation of risk registers for bids
• Experience of bid planning and management for high value, complexity and volume of bids through internal governance, effectively managing internal stakeholders to ensure on time delivery.
• Experience in government bidding in regulatory onerous environments, such as Aerospace and Space
• Proficiency in technical writing of proposals documents
  
  

Spire operates a hybrid work model, and this position will require you to work a minimum of three days per week in the office. Access to US export-controlled software and/or technology may be required for this role. If needed, Spire will arrange the necessary licenses—this is not something candidates need to have before applying. #LI-MI1

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.

So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

The Role

Manager, Field Sales, Manchester

Square is building a world-class, high-accountability field sales organization — and we’re looking for a leader who is both a coach and a builder. You know the craft of selling deeply: how to open doors, generate pipeline, position value competitively, and close with precision. You lead from the front, developing your team through active engagement — not from the sidelines.

You will be the driving force behind a disciplined, insight-led sales motion that blends in-person selling with proactive outbound strategy. Your leadership will elevate both the quality and velocity of revenue while shaping a culture rooted in excellence, ownership, and growth.

If you are a hands-on leader with deep product expertise, strong competitive instincts, and a track record of raising the bar for sellers — this is your next move.

You will:

Lead with expertise in the field

• Develop Territory Account Executives through active, in-market coaching — from sourcing and opening conversations to consultative discovery, competitive positioning, and closing with clarity.
• Model world-class selling by joining prospect and customer meetings, demonstrating product fluency, value articulation, and decisive deal strategy.
• Spend significant time in the field with your team, strengthening local relationships, fueling community-driven pipeline creation, and ensuring sellers experience Square through a human, product-driven presence.

Operate in the details

• Manage pipeline and KPIs with rigor — diagnosing gaps, identifying risks, expanding coverage, and guiding AEs to create and progress high-quality opportunities.
• Run disciplined weekly pipeline, forecast, and deal reviews that drive action, accountability, and predictable outcomes across multiple markets.
•  Use data-backed insights to coach AE effectiveness, elevate sales execution, and ensure consistent momentum across high-velocity, complex sales cycles.

Build a high-performance, high-accountability culture

• Create an environment defined by trust, clear expectations, ownership, and open communication.
• Hold the team to a high bar of execution while providing the clarity, structure, and hands-on coaching needed to meet it.
• Hire, onboard, and develop AEs to ramp quickly, deepen product expertise, and consistently exceed quota.

Scale expertise, process, and go-to-market effectiveness

• Become a product and competitive expert — ensuring your team can confidently articulate Square’s value and differentiation.

We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page.

See yourself at Twilio

Join the team as Twilio’s next Manager, Sales Support Specialists (International).

About the job

This position is needed to centralize and optimize the Sales Support function across APJ and EMEA, ensuring standardized execution and equitable resource distribution for our global Sales organization. You will lead a newly unified pillar of sales support specialists. As a leader, strategist, and builder of this function, you will build a data-driven culture to optimize our sales processes and create efficiencies. This role is at the intersection of strategy and execution, transforming how Twilio supports complex sales cycles. 

Responsibilities

In this role, you’ll:

• Directly manage and lead a regional team of Sales Support Specialists, providing day-to-day guidance, performance management, and professional mentorship.
• Standardize regional playbooks for Tasks, Tickets, Cases, and Deal-related Workflows to ensure global consistency and accountability.
• Analyze team utilization and performance metrics to shift from anecdotal feedback to data-driven resourcing decisions.
• Optimize SSS:AE alignment to ensure Account Executives receive equitable and efficient support for high priority deals.
• Collaborate with the Chief of Staff and cross-functional Ops teams to identify and solve recurring bottlenecks in the sales workflow.

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• 5+ years of experience in Sales, Sales Operations, Sales Support, or Revenue Operations within a high-growth SaaS environment.
• 2+ years of direct people management experience with a focus on coaching and professional development.
• Proven technical proficiency in Salesforce, CPQ (Configure, Price, Quote) workflows, and deal desk mechanics.
• Strong analytical skills with the ability to track team capacity, SLAs, and utilization rates.

Desired:

• Experience managing remote or distributed teams across EMEA and/or APJ.
• Proficiency in Spanish, French, German is a plus but not required.
• Direct Sales experience as an Account Executive, or equivalent.

Location

This role will be remote but must be based in the UK or Ireland.

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Finance Manager – Gross Margin B2B  

Leeds / Hybrid - 3 days per week in the office  

 About the Role  

At SharkNinja, we innovate fast and execute with precision. As Finance Manager for our B2B channel, you’ll own the gross margin accounting and internal reporting processes that power strategic decisions for some of our most critical partnerships. This role is about more than numbers—it’s about driving insight, influencing outcomes, and ensuring we deliver profitable growth in a dynamic marketplace.  

• Lead B2B Margin Accounting: Manage accurate and timely accounting for gross margin across B2B channels, including cost of goods sold, rebates, and promotional spend.  

• Deliver High-Impact Reporting: Produce internal reports that highlight performance drivers and actionable insights for leadership and commercial teams, focusing on risks & opportunities to the P&L in the revenue deductions space.  

• Partner with Commercial & Operations: Collaborate closely with Sales, Supply Chain, and FP&A teams to understand margin impacts and optimise gross margin reporting.  

• Balance sheet reporting: Interrogate and challenge GM accrual balances and look for areas where reporting clarity and general balance sheet health can be optimised.  

• Drive Process Excellence: Identify opportunities to automate, streamline, and enhance reporting accuracy and speed.  

• Internal Controls: Own internal reporting controls and be the first level of review within your area, ensuring all key controls have SOX compliant preparer and reviewer procedures.  

• Manage and Mentor a Team: fostering a culture of accountability, growth and collaboration. 

What You’ll Bring  

• Experience: 5+ years in finance/accounting roles, ideally with exposure to B2B or e-commerce channels.  

• Technical Skills: Strong knowledge of gross margin accounting, trade terms, and promotional spend. Advanced Excel; ERP experience (Oracle or similar) preferred. Strong knowledge of IFRS15 and Sarbanes-Oxley Act (SOX) is preferred.  

• Commercial Acumen: Ability to link financial performance to business drivers and influence decision-making.  

• Analytical Mindset: Skilled at interpreting complex data and presenting clear, actionable insights.  

• Agility & Drive: Thrive in a fast-paced, high-growth environment with a proactive, results-oriented approach.  

• Qualification: Fully qualified accountant in any of CIMA, ACCA, ACA, or equivalent.  

#LI-HYBRID 

Location: London or Leeds Hybrid (3 days from the office) 

ABOUT THE ROLE 

As the Global AI-Enhanced Quality Manager, you will define the future of quality at SharkNinja. You’ll lead global QA standards across human and AI-assisted channels, ensuring we deliver empathetic, consistent, and high-performing consumer experiences worldwide. You’ll modernize our approach to quality—shifting from traditional sampling to intelligent, AI-informed assessment—while ensuring our programs build trust and reinforce our Hear It, Feel It, Fix It philosophy. You’ll partner with Technology to influence how tools evolve and with regional leaders to ensure global alignment with local nuance. 

HERE’S WHAT YOU’LL DO 

• Lead global QA strategy, scorecard design, calibration models, and quality expectations across all regions and channels. 

• Modernize QA practices by integrating AI-supported evaluation, behavioral cues, and near-real-time performance visibility. 

• Partner with Technology to inform requirements, training data needs, and workflow enhancements for AI QA tools. 

• Drive global calibration practices to ensure fairness, alignment, and consistent agent evaluation. 

• Identify agent capability gaps and collaborate with Global L&D on training and coaching interventions. 

• Provide guidance to Operations, regional QA leaders, and BPO partners to maintain high standards and continuous improvement. 

• Translate QA learnings into clear actions that elevate empathy, trust, and the consumer experience. 

• Ensure SharkNinja provides all consumers with an extraordinary 5-star experience regardless of their preferred contact channel  

• Promote a culture of curiosity, quality, and rapid problem-solving in alignment with Hear It, Feel It, Fix It. 

• Travel to our international engagement centres as required  

HERE’S WHAT YOU’LL BRING 

• Bachelor’s degree in Business, Communications, Operations, or similar discipline; equivalent experience welcome. 

• 6+ years of experience in QA leadership, contact center operations, or consumer experience performance roles. 

• Deep understanding of QA frameworks, calibration practices, and performance drivers. 

• Experience working with or influencing AI-supported QA tools; ZOOM an asset. 

• Ability to drive global standardization while respecting cultural and linguistic differences. 

• Strong analytical mindset and ability to connect quality trends to meaningful actions. 

• Excellent communication skills with the ability to influence cross-regional leaders and partners. 

• Curiosity, adaptability, and a passion for elevating quality in modern, AI-enabled environments. 

WHAT SUCCESS LOOKS LIKE 

• Global QA standards evolve into modern, AI-supported frameworks that improve accuracy and speed. 

• All markets show improved quality, consistency, and trust-building behaviors. 

• Calibration is strong, fair, and aligned across regions. 

• Clear, predictive quality signals help prevent issues before they impact consumers. 

• The QA function becomes a driver of brand trust through empathy, clarity, and action—embodying Hear It, Feel It, Fix It. 

Location: London or Leeds Hybrid (3 days from the office) 

ABOUT THE ROLE 

The Global Escalation Strategy & Compliance Manager is a pivotal new role responsible for protecting the consumer experience, elevating decision quality, and reducing unnecessary escalations across SharkNinja’s global support network. You’ll build and execute the strategy that keeps both task-based escalations and executive-level escalations low—and ensures every case is resolved with speed, empathy, accuracy, and trust. You will ensure BPO teams consistently follow our processes around warranty, goodwill, documentation, and case handling, while shaping the operational conditions that prevent escalations from happening in the first place. Through strong partnerships, smart frameworks, and our Hear It, Feel It, Fix It mindset, you’ll help us understand what consumers are telling us, feel the impact of those moments, and act decisively to eliminate friction at its source. 

HERE’S WHAT YOU’LL DO 

• Own the global strategy for minimizing both task-based and executive-level escalations, with a long-term vision of approaching near-zero executive escalation volume. 

• Build frameworks that ensure BPO agents consistently adhere to SharkNinja standards around warranty evaluation, goodwill gestures, documentation accuracy, and case resolution. 

• Monitor compliance and identify patterns of deviation, escalating risks early and driving corrective action with BPO partners. 

• Analyze escalation drivers and partner with Operations, QA, and L&D to eliminate root causes through improved processes, training, coaching, or policy clarity. 

• Transform the escalations process into a predictable, well-governed workflow with clear SLAs and accountability. This includes working with IT and our Tech team to ensure our systems are optimized and refined to allow for seamless escalation paths and full reporting visibility of escalation activity. 

• Lead deep-dive reviews on all executive escalations, identifying systemic issues and designing strategies to prevent recurrence. 

• Develop performance reporting, dashboards, and executive narratives that highlight trends, risks, and successes in escalation reduction and compliance quality. 

• Partner cross-functionally to strengthen consumer trust by ensuring resolutions align to SharkNinja’s empathy-first approach. 

• Drive internal alignment to our Hear It, Feel It, Fix It success pillars—ensuring we listen deeply, understand emotionally, and act decisively. 

• Speak with consumers as needed to resolve complaints and to restore faith in our brand 

• Periodically visit our BPO partners to understand root cause of escalation drivers with boots on the ground. 

HERE’S WHAT YOU’LL BRING 

• Bachelor’s degree in Business, Operations, Communications, or a related field; equivalent experience welcome. 

• 5+ years of experience in escalations leadership, compliance, contact center operations, or CX performance management. 

• Experience managing or influencing BPO performance across markets or channels. 

• Strong understanding of escalation workflows, warranty compliance, case handling standards, and risk management. 

• Proven ability to design strategies that reduce escalations and improve case handling consistency. 

• Skilled in analyzing root causes, identifying systemic issues, and driving preventive action. 

• Superb communication skills—calm, clear, and confident in high-visibility or executive-sensitive scenarios.  This includes regular reports to our ELT highlighting trends and related actions. 

• A passion for empathy-driven service and process integrity that builds trust with consumers. 

• A proactive, ownership-driven mentality with urgency, curiosity, and a focus on delivering measurable outcomes. 

• An understanding of both global consumer and agent escalation behaviors and how to care for each through both regional and universal policy. 

WHAT SUCCESS LOOKS LIKE 

• Executive escalations decrease dramatically and approach near zero thanks to strategic prevention, training, and clarity. 

• Task-based escalations decline significantly due to improved compliance, capability, and decision confidence across BPO teams. 

• Escalation handling becomes predictable, swift, and fully aligned to SLA expectations. 

• BPO teams consistently meet SharkNinja standards for warranty, goodwill, documentation, and case-handling quality. 

• Trend reporting provides clear visibility and drives organizational action before issues escalate. 

• Consumers feel heard, understood, and supported—reflecting our Hear It, Feel It, Fix It philosophy in every resolution. 

• The role becomes a key guardian of trust, ensuring brand-protective outcomes across global markets. 

As we continue to grow, we are excited to add a National Account Manager to our UK team. The position is based in London – 3 days a week.  

OVERVIEW: 

As part of the phenomenal growth SharkNinja has achieved over the last few years, we have created a new position of a National Account Manager UK. This position will be key to driving the next phase of the UK business development and to reinforce the team. Working closely with the product team, marketing team and Digital team and with the European Hub, this person will be accountable of the customers growth. 

A National Account Manager is a key role within a company's sales and business development team. The individual in this position is responsible for managing and developing relationships with strategic national accounts to drive revenue growth and achieve sales targets. They will collaborate closely with cross-functional teams, including marketing, operations, and finance, to ensure the successful execution of account strategies and to address customer needs effectively. 

Here are some of the EXCITING things you’ll get to do (RESPONSIBILITIES): 

• National Account Management: Manage a portfolio of strategic national accounts and act as the main point of contact for these clients. Develop strong relationships with key stakeholders within the accounts to understand their business objectives and identify opportunities for growth. 

• Sales and Revenue Generation: Drive sales growth by developing and implementing account-specific sales strategies and initiatives. Work towards achieving sales targets and revenue objectives for the assigned accounts. 

• Business Development: Identify new business opportunities within existing accounts and pursue new national account partnerships to expand the company's customer base and market share. 

• Contract Negotiation: Lead contract negotiations with national accounts, ensuring favorable terms for both parties while maintaining the company's profitability and financial goals. 

• Cross-Functional Collaboration: Collaborate with internal teams, including marketing, product development, operations, and finance, to deliver solutions that meet the needs of national accounts and align with the company's overall strategies. 

• Market Analysis: Stay informed about industry trends, market dynamics, and competitor activities. Utilize this information to develop insights and recommendations for enhancing the company's competitive position within the market. 

• Forecasting and Reporting: Provide regular sales forecasts, performance reports, and updates on account activities to senior management. Keep accurate records of account interactions in CRM systems. 

• Customer Success and Satisfaction: Ensure high levels of customer satisfaction by proactively addressing any issues or concerns raised by national accounts promptly and effectively. 

• Team Leadership and Development: If applicable, lead and mentor a team of account managers or sales representatives, providing guidance and support to achieve team goals 

ATTRIBUTES & SKILLS (REQUIREMENTS): 

• Bachelor's degree in Business, Marketing, or a related field (MBA or advanced degree is a plus). 

• 3-5 years in national account management or a similar sales role, with a track record of meeting or exceeding sales targets. 

• Strong negotiation and contract management skills. 

• Excellent communication and interpersonal skills, with the ability to build and maintain relationships with key stakeholders. 

• Strategic thinking and analytical abilities to identify growth opportunities and develop effective sales strategies. 

• Familiarity with CRM software and other sales and reporting tools. 

• Knowledge of the industry or market relevant to the company's products or services is highly beneficial. 

• Demonstrated leadership skills and experience in leading a sales team (if applicable). 

• Willingness to travel for business meetings and client visits as required. 

The National Account Manager plays a crucial role in the company's success by driving revenue growth, nurturing key customer relationships, and contributing to the development of the overall sales strategy. This position requires a combination of sales expertise, strategic thinking, and strong leadership abilities to excel in achieving business objectives. 

What You’ll Do 

We are looking for a People Experience Administrator to join the People & Culture EMEA team in Leeds. Reporting to the Senior People Operations Manager, this role provides essential administrator support across core people processes, ensuring accurate data management and a flawless employee experience through the employee lifecycle.  

Administrative and Operational  

• Support the People team by acting as an initial point of contact for everyday People queries, escalating more complex issues as needed.  

• Maintain and update employee records in our HRIS and electronic folders, ensuring accuracy and data protection compliance.  

• Assist with payroll administration by preparing and inputting data, gathering supporting documentation, and following approval workflows. 

• Provide administrative support for benefits, including enrolments and responding to employee queries.  

• Prepare People documentation such as employment contracts, contractual amendments, and employee verification using consistent templates.  

• Actively monitor and manage the People Experience inbox, responding to queries and directing requests appropriately.  

People Experience 

• Support the onboarding process, including preparing documentation, coordinating employee inductions, and ensuring system access is set up. 

• Assist with pre-employment verification and Right to Work documentation.  
• Maintain accurate records of employee lifecycle changes (e.g. new hires, leavers, internal moves) 
• Support the People team to deliver consistent and positive employee experiences across all markets.  

HR Projects & Initiatives  

• Provide administrative support on People projects and initiaties as required.  

• Assist with updates to People systems, processes, and documentation.  

• Support the team in maintaining accurate policies and internal communications.  
• Contribute to process improvements by identifying opportunities to streamline administrative tasks.  

What You’ll Bring 

• Experience in an Administrative or People Support role. 
• Strong organizational skills with the ability to manage multiple tasks and high volume 
• Strong attention to detail and accuracy 
• Clear communication skills and a helpful, proactive approach 
• Ability to handble confidential information with absolute discretion 
• Experience with People systems and ability to learn fast. 
• Bonus: Fluent in another European language like French, German, Italian, Spanish etc. 

Regional Manager, CX Support Operations — EMEA 

Leeds / Hybrid - 3 days from office 

About the role: 

You will be the EMEA execution lead for CX Support Operations — owning day-to-day operational delivery and running a ‘Find It | Fix It’ rapid action cadence to spot smoke, remove friction, and protect the post purchase consumer experience. 

This is a hands-on operator role: you will run daily controls and tasking, translate Cx insights into clear defect hypotheses, and drive fast cross-functional fixes with Logistics, DTC/eCommerce, Finance, Fraud, Technology/IT and CX Delivery partners. 

What You’ll Own 

EMEA day-to-day operational execution 

• Run daily/weekly operational routines that keep order support healthy across EMEA markets. 

• Lead triage and prioritisation of live order issues (payments, refunds, returns, carrier escalations, backorders, order corrections, address changes, exception handling). 

• Own the EMEA escalation pathway for operational defects and exceptions: clear intake, severity rules, updates, and closure criteria. 

• Maintain operational controls that reduce risk exposure and consumer harm. 

Find It | Fix It (rapid action continuous improvement) 

• Operate a repeatable ‘Find It | Fix It’ cycle: 

• Find It: detect smoke via Cx signals (contacts, defect tags, WISMO, payment failure trends, refund ageing, carrier scan anomalies, backlog aging). 

• Fix It: drive rapid root-cause, propose the smallest effective fix, mobilise the right partners, confirm impact, then standardise. 

• Build and manage the EMEA defect backlog (what it is, why it matters, who owns it, by when, and how we’ll measure improvement). 

• Drive closure of recurring defects by fixing process, policy, content, tooling, or partner handoffs. 

CX data → insight → action 

• Use CX operational and contact data to: 

• Identify friction and failure demand. 

• Quantify impact (contacts, cost, refunds, SLA misses, delivery promise performance). 

• Prioritise the backlog with clear rationale. 

• Create simple, trusted reporting that tells the story: “what’s broken, what we’re doing, what moved.” 

Partner leadership across EMEA 

• Act as the day-to-day operational partner for Logistics, DTC/eCommerce, Finance, Fraud, and Technology. 

• Create clear working agreements for: 

• Escalations and incident response 

• Ownership of fixes 

• Release/rollout comms to CX Delivery 

• Documentation and training 

Standards, documentation, and enablement 

• Maintain EMEA process and policy documentation (SOPs, playbooks, escalation guides). 

• Enable front-line and Tier 2 teams through: 

• Clear workflows and decision trees 

• Templates/macros/content updates 

• Targeted training for new changes 

Key Relationships 

• Director, Cx Support Operations (manager): priorities, escalation, governance, performance. 

• CX Delivery leaders (BPO and/or in-house): operational outcomes, readiness, training, defect feedback loop. 

• Logistics / Supply Chain / Carriers: delivery exceptions, claims, scan issues, warehouse exceptions. 

• DTC/eCommerce & Order Management: order flows, promise rules, promotions, cancellations, substitutions. 

• Finance / Payments / Fraud: disputes, chargebacks, failed payments, refund controls, risk. 

• Technology / IT / CX Systems: incident response, access governance inputs, defect remediation. 

What Success Looks Like  

Operational control: daily routines in place; escalations are predictable, fast, and closed with clear outcomes. 

• Friction reduction: measurable reduction in EMEA order-related contacts (WISMO, refunds, payment failures, delivery exceptions). 

• Defect closure: an EMEA defect backlog exists with owners and dates; recurring issues are reduced and prevented. 

• Speed to fix: time from ‘smoke spotted’ → ‘fix released’ decreases; fewer repeat incidents. 

• Partner confidence: Logistics/DTC/Finance/IT partners trust the process and see clear value in prioritisation and communication. 

• Team enablement: front-line teams have better tooling, SOPs, and training; less manual firefighting. 

Required Experience 

• 5+ years in CX Operations / Postpurchase operations / eCommerce operations / Logistics exception management. 

• Proven experience running daily operational routines and handling live escalations. 

• Strong analytical capability: turning operational/contact data into clear priorities and actions. 

• Track record delivering process improvement in a matrix environment. 

• Comfort working across multiple EMEA markets and nuances. 

Preferred Experience 

• DTC or omnichannel retail experience. 

• Exposure to OMS/CRM and contact center tooling (no deep engineering required). 

• Experience working with payments (Klarna/PayPal/Braintree), refunds/returns, and carrier escalation paths. 

• Experience operating incident response / defect management cadence. 

#LI-HYBRID

The Sales Operations Analyst plays a pivotal role within the EMEA Operations team, delivering analytical insight and strategic support to SharkNinja’s cross-functional partners across Sales and Demand Planning. This position partners closely with the Sales Ops Manager to optimize forecasting, inventory management, purchase order execution, and overall business performance.

This opportunity is ideal for a motivated and strategic Sales Analyst or Demand Planner who thrives in a fast-paced, data-driven environment and enjoys turning complex data into actionable insights.

What you'll do:

• Generate and distribute weekly business performance reports, identifying key trends, risks, and recommended actions.
• Monitor sales performance against promotional forecasts and recommend future shipment strategies based on results.
• Collaborate closely with customer demand planning teams and Account Managers to support forecasting, inventory planning, order management, and supply chain coordination.
• Input and maintain forecasts within SharkNinja’s planning system (SFO).
• Support the end-to-end demand planning process by tracking category trends and incorporating insights into forward-looking forecasts.
• Identify opportunity gaps and risks, clearly communicating actions required to drive improved performance.
• Conduct ad hoc analyses, rapidly assessing business situations and determining the data required to inform decision-making.
• Demonstrate curiosity and initiative in developing creative, data-backed solutions.

What you'll bring:

• Bachelor’s degree or equivalent professional experience.
• 3+ years of experience in category management, sales analysis, demand planning, or financial analysis.
• Advanced proficiency in Microsoft Excel and Office Suite (critical requirement).
• Strong experience working with pivot tables, large data sets, and data visualization/chart building.
• Ability to translate complex data into clear, concise business insights.
• Strong organizational skills with the ability to manage multiple projects and meet deadlines in a fast-paced environment.
• Proven ability to present insights and collaborate effectively with both internal and external stakeholders.
• Excellent communication and interpersonal skills.

Senior Credit Controller 

Leeds / Hybrid - 3 days per week in office 

About the role 

As we grow our Leeds finance team we're looking for a Senior Credit Control position to join a team of 3 credit controllers, reporting to the Credit Manager EMEA. Responsible for managing complex customer accounts, ensuring timely debt recovery, and maintaining the accuracy of financial records. The role goes beyond day-to-day credit control, requiring strong stakeholder engagement across Sales, Operations, and Finance, as well as a proactive approach to identifying and mitigating credit risk

• Process and allocate monies received from remittances
• Monitor and manage complex customer accounts to ensure timely payment and swift resolution of billing queries.
• Maintain accurate records of customer interactions and transactions
• Liaise with the Sales and Operational teams to address customer inquiries and disputes
• Report on aged debt and providing regular updates to management
• Identify and escalate any potential credit risks to management
• Organize and maintain shared email inboxes
• Working closely with Credit Control manager to review and improve team processes
• Involvement in the development and execution of test scenarios for finance systems
• Ownership of audit requests
• Take ownership of shortage and price claims, managing the end to end process and working with Credit Control, Sales & Ops to ensure timely resolution, reporting back to key stakeholders on progress
• Provide support to the team, first POC for queries/support
  
  

Some of the skills and experience you'll bring 

• Proven experience in a credit control or finance role
• Excellent communication and interpersonal skills
• Strong numerical and analytical abilities
• Proficient in Microsoft Office, particularly Excel; experience with accounting software is a plus
• A can-do attitude, with a strong team working ethic

#LI-HYBRID

The role

Nebius is looking for a Site Security Manager.  The DC (Data Centre) Physical Security Manager is responsible for overseeing and managing the physical security measures to protect the data center facility in Lille, personnel, and assets. This role involves planning, implementing, and monitoring security protocols, systems, and procedures for the on-site security team against unauthorized access, theft, vandalism, and other security threats.

Your responsibilities will include: 

• Security Planning and Strategy:
• Conduct risk assessments and vulnerability analyses to identify potential security threats and weaknesses.
• Develop and implement comprehensive physical security plans and policies for DC. 
• Security team management
• Recruit, train, and supervise the security team personnel, ensuring they are well-equipped and educated to perform their duties effectively.
• Conduct regular training sessions on security protocols, emergency response procedures, and the use of security equipment.
• DC staff training and briefing: 
• Performing background checks on our DC staff before onboarding. 
• Brief and train the DC staff in physical best practice security behavior. 
• Access Control Management:
• Oversee the installation, maintenance, and operation of access control systems.
• Create strict access control policies to ensure no unauthorized people are entering.  
• Monitor and review access logs and reports to detect and respond to suspicious activities.
• Visitors, Suppliers and contractors Management:
• Determine and implement protocols for treating visitors and suppliers to maintain a secure environment.
• Determine the security level for each Visitor or Vendor entering the site
• Incident Response and Investigations:
• Develop and maintain incident response plans and protocols for various security scenarios, including unauthorized access, theft, and emergencies.
• Lead investigations into security incidents, coordinating (If needed, with law enforcement and other relevant authorities).
• Security System Maintenance:

• Overall responsibility for the DC’s security systems and our Security Systems admin. 
• Collaborate with IT and facilities teams to integrate security systems with other data center infrastructure.
• Manage contracts and relationships with security system vendors and service providers.

We expect you to have: 

• Experience in security operations management, preferably in big corporations or governmental systems.  
• Strong leadership and communication skills with the ability to effectively manage a diverse security team.
• Knowledge of security principles, practices, and regulations, including relevant laws and industry standards in France. 
• Experience with security technologies like CCTV, access control systems, and security software.
• Analytical and problem-solving skills to assess security risks and develop appropriate responses.
• Ability to work under pressure and make sound decisions in emergencies.

Role Overview

The Corporate Development Manager – Capital Markets plays a central role in shaping and executing Nebius’s capital formation strategy across debt, equity-linked, asset-backed, and structured capital solutions. This role is responsible for supporting the company’s rapid expansion through financing strategy, transaction execution, and capital structure analysis.

The position requires strong technical expertise in capital markets, sound commercial judgment, and the ability to work effectively with senior internal stakeholders and external financing counterparties. The role will work closely with leadership as well as cross-functional teams including Legal, Finance, Treasury, Operations, and Infrastructure. Depending on business priorities, the role may also support selective M&A and strategic investment activity.

Key Responsibilities

• Manage end-to-end execution of financing transactions across debt, equity-linked, asset-backed, and structured capital solutions.
• Support the development of Nebius’s capital structure strategy, including assessment of trade-offs across cost of capital, maturity profile, flexibility, and dilution.
• Build and maintain detailed financial models to evaluate leverage capacity, scenario outcomes, and financing alternatives.
• Prepare high-quality board-level materials, financing proposals, and investment memoranda.
• Lead cross-functional execution workstreams for complex financing transactions, coordinating internal stakeholders and external advisors.
• Act as a key point of contact with financing counterparties and other external stakeholders during transaction processes.
• Provide analytical support on broader corporate development initiatives, including selective M&A and strategic investment opportunities where relevant.
• Mentor and support the development of junior members of the Corporate Development team.
• Contribute to improving internal decision-making through clear analysis, strong commercial insight, and disciplined execution.

Key Qualifications & Experience

• 7–10 years of relevant experience in investment banking, including DCM, ECM, Leveraged Finance, Structured Finance, or private credit.
• Proven track record of independently leading financing transactions from structuring through closing.
• Strong experience across both US and European capital markets.
• Deep expertise across debt, equity-linked, asset-backed, and structured capital products.
• Advanced financial modelling skills, including capital structure analysis, leverage assessment, and multi-scenario stress testing.
• Strong ability to prepare clear and credible materials for senior leadership and board-level audiences.
• Experience managing multiple high-priority workstreams in fast-paced, international environments.
• Strong stakeholder management skills and confidence in engaging with internal leadership and external financing partners.
• High level of ownership, judgment, and ability to operate effectively in ambiguity.

Preferred qualifications:

• Experience in AI, high-growth technology, or digital infrastructure sectors.
• Exposure to M&A processes and transaction evaluation.
• Understanding of post-deal integration considerations and broader corporate development activity.
• Prior experience mentoring or developing junior team members.

Competencies & Behavioural Traits

• Strong analytical capability with a high level of financial and commercial rigor.
• Excellent judgment and decision-making in complex, high-stakes situations.
• High ownership mindset and ability to drive work-streams independently.
• Strong communication skills, including the ability to influence senior stakeholders and present complex topics clearly.
• Ability to collaborate effectively across functions, teams, and geographies.
• Resilience and effectiveness in fast-paced, high-growth environments.
• Structured problem-solving and ability to balance detail with strategic perspective.
• Professional credibility and maturity when representing the company externally.

The role

We are looking for an Event Manager, EMEA to support the planning and delivery of high-quality marketing events across the region. 

This is a hands-on, execution-focused role where you will help bring events to life—from logistics and vendor coordination to on-site delivery and post-event follow-up. You will work closely with regional marketing, sales, and global teams to ensure events are delivered smoothly, on time, and aligned with Nebius’ brand and business goals.

This role is ideal for someone who thrives in a fast-paced environment, enjoys managing details, and wants to build experience in B2B event marketing within the AI and cloud space.

What you’ll gain:

• Hands-on experience executing high-impact events in the AI and cloud space
• Exposure to global marketing and sales teams
• Opportunity to grow into a more strategic field marketing role over time

You’re welcome to work remotely from the United Kingdom.

Your responsibilities will include: 

• Event Planning & Execution
  - Support the end-to-end execution of regional events including industry conferences, hosted events, workshops, and partner activations
  - Coordinate logistics such as venue sourcing, catering, travel, AV, branding, and on-site setup
  - Manage event timelines, checklists, and deliverables to ensure smooth execution
  - Provide on-site support at events, ensuring a high-quality attendee experience
  
  
• Vendor & Agency Coordination
  - Work with external vendors, agencies, and venues to support event delivery
  - Track timelines, deliverables, and budgets to ensure projects stay on schedule
  - Assist with contract coordination and invoice processing
  
  
• Cross-Functional Support
  - Collaborate with regional marketing, sales, and partner teams to support event goals and attendee targeting
  - Coordinate with internal teams (design, content, operations) to ensure all event assets are delivered on time
  - Support speaker logistics, briefing materials, and presentation coordination
  
  
• Campaign & Attendee Management
  - Assist with event promotion, registration tracking, and attendee communications
  - Maintain accurate event data in CRM and marketing systems
  - Support lead capture and post-event follow-up processes
  
  
• Reporting & Operations
  - Track key event metrics such as attendance, leads, and engagement
  - Assist in post-event reporting and feedback collection
  - Support budget tracking and expense management across events

We expect you to have: 

• ~4 years of experience in event marketing, event coordination, or field marketing (preferably in B2B tech, SaaS, or related industries)
• Strong organizational and project management skills with high attention to detail
• Experience supporting in-person and/or virtual events
• Ability to manage multiple projects simultaneously in a fast-paced environment
• Strong communication and collaboration skills across internal teams and external vendors
• Familiarity with marketing tools such as Salesforce, HubSpot, Marketo, or similar is a plus
• Interest in AI, cloud, or technology industries is preferred
• Bachelor’s degree in Marketing, Business, or a related field

Additional requirements: 

• Willingness to travel up to 25% for events across EMEA
• Comfortable working across time zones and supporting regional initiatives

We're looking for a Global EHS Manager who is equal parts strategist and builder. This is our first dedicated EHS hire, which means you won't inherit a playbook. You'll write it.

Reporting to the Head of Country HR Operations, you'll own the full scope of Environmental Health & Safety across our international footprint: offices, data centers, and mission-critical infrastructure environments operating 24/7 across multiple jurisdictions.

This role sits at the intersection of regulatory compliance, operational risk, and people safety. You'll start by mapping where we are, build a global EHS strategy from the ground up, and then lead its deployment, working hand in hand with local HR Operations specialists in every country. You'll make the calls on where we use direct resources versus external providers, and you'll define what 'good' looks like for the company.

If you want a role where EHS infrastructure already exists, this isn't it. If you want to build something that matters, and have the authority and support to do it, read on.

Key Responsibilities

Strategy & Program Design

• Conduct a global EHS needs assessment across all Nebius locations, mapping regulatory requirements, current gaps, and risk exposure by site type.
• Design and implement a global EHS strategy that covers data centers, offices, and other operational environments, including a clear framework for where direct hires, embedded specialists, or third-party service providers are the right model.
• Develop and maintain a global EHS management system aligned with ISO 45001, ISO 14001, OSHA, UK HSE, EU directives, and relevant local regulations across all jurisdictions.
• Establish a global EHS policy framework and ensure site-specific adaptations are compliant, current, and actively maintained.
• Define global EHS KPIs and reporting cadences; build the infrastructure to track and surface them to leadership.

Compliance & Risk Management

• Ensure regulatory compliance across all operating countries, proactively monitoring legislative changes and translating them into operational requirements.
• Own the risk assessment process globally: hazard identification, evaluation, controls, and documentation, with a particular focus on data center and shift-based environments.
• Lead and coordinate internal and external audits; drive corrective action and continuous improvement cycles.
• Oversee incident and near-miss investigation processes, including root cause analysis and implementation of corrective and preventive measures.
• Serve as the primary point of contact with labor and environmental authorities when required.
• Support travel program safety compliance in partnership with relevant internal teams.

Training & Culture

• Design and deploy EHS training programs globally, including site-specific onboarding protocols for data center personnel and contractor management.
• Build a genuine prevention culture, not a compliance-only mindset, across all levels of the organization.
• Partner with HRBPs and HR Operations specialists in each country to ensure local deployment of policies, training, and safety communications is consistent and effective.
• Lead or support Safety Committee structures at the global and site level.

Operational Partnership

• Act as the embedded EHS expert for HR Operations: advise on how EHS requirements shape HR processes, from onboarding to incident documentation to site-level compliance tracking.
• Collaborate with local Security, HR Ops and site leadership to ensure emergency response plans, evacuation procedures, and PPE standards are fit for purpose and current.
• Support new site openings and data center launches from an EHS readiness perspective.
• Manage EHS vendor relationships and service providers as the program scales.

What We're Looking For

Must-Have

• Bachelor's or Master's degree in Occupational Health & Safety, Engineering, Environmental Science, or a related field; professional EHS certification strongly preferred (e.g., ISO 45001 Lead Auditor, NEBOSH, CSP, or equivalent).
• 5+ years of EHS experience, including demonstrable experience in a multinational or multi-site environment.
• Proven track record building EHS programs from scratch or from a low-maturity baseline, not just inheriting and maintaining.
• Solid working knowledge of key regulatory frameworks: OSHA, UK HSE, EU EHS directives, and experience navigating multi-jurisdictional compliance.
• Experience with data center, industrial, manufacturing, or other mission-critical physical infrastructure environments.
• Strong understanding of ISO 45001 and ISO 14001; audit and management system experience.
• Exceptional ability to influence without authority across geographies, organizational levels, and disciplines.
• Native or fluency in English is required (it will be tested).

Strong Plus

• Hands-on experience with shift-based or 24/7 operational environments.
• Familiarity with EHS requirements specific to one or more of our key geographies: Israel, France, Spain, Finland, Germany, UK, or the US.
• Experience selecting and managing third-party EHS service providers.
• Proficiency with EHS management software and data visualization tools (e.g., Power BI).
• Additional European languages (French, German, Finnish, Spanish) are a meaningful plus given our footprint.

Competencies & Behavioral Profile

• Builder's mindset: You're energized by a blank page, not intimidated by it. You know how to move from assessment to strategy to execution without waiting for a perfect brief.
• Regulatory fluency across borders: You hold complexity well; multiple countries, multiple frameworks, multiple stakeholders; and you know how to prioritize when everything feels urgent.
• Trusted expert: People call you before something goes wrong, not just after. You're known for giving practical, grounded advice that leaders actually act on.
• Operational partnership instinct: You understand that EHS doesn't live in isolation, it lives in the day-to-day of how sites run, how people onboard, and how incidents get handled. You make it easy for HR Ops and site teams to do the right thing.
• Clear communicator: You can translate technical regulatory language into plain English (or any other language) for a diverse, international audience.
• Comfortable with ambiguity: Nebius is scaling fast. You bring structure to unclear situations rather than waiting for clarity to arrive.

About The Team:

The H&S Advisor is responsible for supporting the implementation of the HelloFresh HSMS at our distribution centres. This includes providing advice and support to managers and employees as well as supporting H&S improvements and initiatives to ensure a safe and healthy work environment across all UK operations.

What You Will Be Doing:

• Conduct regular safety walks and behavioural conversations with staff, updating the behavioural safety log.
• Lead or participate in incident investigations, identifying corrective actions and updating the incident log.
• Inspect all business areas monthly, issue reports, and update the CAPA log.
• Audit the HelloFresh HSMS and issue improvement recommendations to UK Operations.
• Create and deliver H&S training and toolbox talks based on identified risks.
• Develop procedures and safe systems of work in collaboration with cross-functional teams.
• Promote a strong H&S culture through staff engagement and safety initiatives.
• Advise site management on safety systems, processes, investigations, and best practices.

Who You Are:

• Excellent written and verbal English communication skills
• Proficient with Microsoft office (Word/Excel/PowerPoint)
• Experience in a warehouse/food manufacturing/logistics environment
• Minimum of 3 years Health & Safety experience
• NEBOSH General Certificate equivalent (working towards NEBOSH diploma or equivalent)

What you will get in return:

• 70% off HelloFresh or Green Chef boxes
• Company pension scheme
• Gym membership
• Bupa private medical insurance (including dental & family cover options)
• Electric vehicle scheme
• Mental health first aiders and an employee assistance programme
• Dog friendly office! (London site only)
• Nursery support scheme
• Cycle to work scheme
• Group Life Assurance

Location: HelloFresh, 1, Holme Lane, Spondon, Derby DE21 7HW

Hours: Two shift options available - Thursday to Sunday, 9am to 7pm OR Wednesday to Sunday, 8.30am to 4.30pm

Next steps: Your application will be reviewed and if successful, a member of the Talent Acquisition Team will be in touch within 2 weeks.

You are required to cooperate with HelloFresh in all health and safety matters. You are responsible for ensuring you take reasonable care of your own health, and safety as well as others who may be affected by the work activities you undertake. You must report incidents immediately and actively raise health and safety-related concerns to your Line Manager. As part of our commitment to maintaining a safe and secure environment, we will process Disclosure and Barring Service (DBS) checks to the successful individual. Failure to disclose relevant information at application or throughout the process could affect your employment with the company. 

If you are currently a HelloFresh employee, please make sure you have discussed your application with your Line Manager.

​Your Role: 

​Strategic Account Growth 

• ​Maximize Intradiem's revenue within assigned accounts by designing and executing strategic account development initiatives that expand customer value and long-term adoption
• ​Manage an annual quota by building and overseeing forecasts and pipelines of customer opportunities, applying advanced business judgment
• ​Lead contract negotiation and renewal strategy, including structuring uplift/expansion opportunities and ensuring alignment with customer objectives
• ​Develop and maintain comprehensive account plans, including organizational maps of subsidiaries, executive sponsors, and key decision-makers across operations, IT, and senior leadership
• ​Identify and evaluate opportunities to expand Intradiem's solutions across additional business units and subsidiaries

​Customer Success & Value Delivery 

• ​Develop a trusted advisor relationship with Intradiem champions to ensure each customer's use of the solution closely aligns with its business case and strategy
• ​Serve as the primary point of contact for assigned accounts, providing real-time assistance and support for day-to-day needs on the Intradiem platform
• ​Develop and deliver Success Plans identifying stakeholders, milestones, metrics, risks, and solutions inherent in an Intradiem implementation
• ​Own and facilitate reporting and presentations that depict customer value, investment return, opportunities, areas for expansion, operational maturity, and action items
• ​Own delivery on expansion opportunities including rules configuration, process and change management advisement, testing support, and launch adoption support

​Relationship & Change Management  

• ​Build and foster executive-level relationships, serving as a trusted advisor to influence customer direction and long-term partnership
• ​Act as a change management advocate, driving adoption of best practices within customer organizations, ensuring smooth transitions and effective implementation
• ​Facilitate change management discussions with customers' operational teams to help them drive adoption of the solution
• ​Serve as a strong customer advocate and voice of the customer when engaging with Intradiem teams in Sales, Technical Support, Product Management, and Senior Leadership