What You’ll Do 

We are looking for a People Experience Administrator to join the People & Culture EMEA team in Leeds. Reporting to the Senior People Operations Manager, this role provides essential administrator support across core people processes, ensuring accurate data management and a flawless employee experience through the employee lifecycle.  

Administrative and Operational  

• Support the People team by acting as an initial point of contact for everyday People queries, escalating more complex issues as needed.  

• Maintain and update employee records in our HRIS and electronic folders, ensuring accuracy and data protection compliance.  

• Assist with payroll administration by preparing and inputting data, gathering supporting documentation, and following approval workflows. 

• Provide administrative support for benefits, including enrolments and responding to employee queries.  

• Prepare People documentation such as employment contracts, contractual amendments, and employee verification using consistent templates.  

• Actively monitor and manage the People Experience inbox, responding to queries and directing requests appropriately.  

People Experience 

• Support the onboarding process, including preparing documentation, coordinating employee inductions, and ensuring system access is set up. 

• Assist with pre-employment verification and Right to Work documentation.  
• Maintain accurate records of employee lifecycle changes (e.g. new hires, leavers, internal moves) 
• Support the People team to deliver consistent and positive employee experiences across all markets.  

HR Projects & Initiatives  

• Provide administrative support on People projects and initiaties as required.  

• Assist with updates to People systems, processes, and documentation.  

• Support the team in maintaining accurate policies and internal communications.  
• Contribute to process improvements by identifying opportunities to streamline administrative tasks.  

What You’ll Bring 

• Experience in an Administrative or People Support role. 
• Strong organizational skills with the ability to manage multiple tasks and high volume 
• Strong attention to detail and accuracy 
• Clear communication skills and a helpful, proactive approach 
• Ability to handble confidential information with absolute discretion 
• Experience with People systems and ability to learn fast. 
• Bonus: Fluent in another European language like French, German, Italian, Spanish etc. 

Senior Credit Controller 

Leeds / Hybrid - 3 days per week in office 

About the role 

As we grow our Leeds finance team we're looking for a Senior Credit Control position to join a team of 3 credit controllers, reporting to the Credit Manager EMEA. Responsible for managing complex customer accounts, ensuring timely debt recovery, and maintaining the accuracy of financial records. The role goes beyond day-to-day credit control, requiring strong stakeholder engagement across Sales, Operations, and Finance, as well as a proactive approach to identifying and mitigating credit risk

• Process and allocate monies received from remittances
• Monitor and manage complex customer accounts to ensure timely payment and swift resolution of billing queries.
• Maintain accurate records of customer interactions and transactions
• Liaise with the Sales and Operational teams to address customer inquiries and disputes
• Report on aged debt and providing regular updates to management
• Identify and escalate any potential credit risks to management
• Organize and maintain shared email inboxes
• Working closely with Credit Control manager to review and improve team processes
• Involvement in the development and execution of test scenarios for finance systems
• Ownership of audit requests
• Take ownership of shortage and price claims, managing the end to end process and working with Credit Control, Sales & Ops to ensure timely resolution, reporting back to key stakeholders on progress
• Provide support to the team, first POC for queries/support
  
  

Some of the skills and experience you'll bring 

• Proven experience in a credit control or finance role
• Excellent communication and interpersonal skills
• Strong numerical and analytical abilities
• Proficient in Microsoft Office, particularly Excel; experience with accounting software is a plus
• A can-do attitude, with a strong team working ethic

#LI-HYBRID

Finance Manager – Gross Margin B2B  

Leeds / Hybrid - 3 days per week in the office  

 About the Role  

At SharkNinja, we innovate fast and execute with precision. As Finance Manager for our B2B channel, you’ll own the gross margin accounting and internal reporting processes that power strategic decisions for some of our most critical partnerships. This role is about more than numbers—it’s about driving insight, influencing outcomes, and ensuring we deliver profitable growth in a dynamic marketplace.  

• Lead B2B Margin Accounting: Manage accurate and timely accounting for gross margin across B2B channels, including cost of goods sold, rebates, and promotional spend.  

• Deliver High-Impact Reporting: Produce internal reports that highlight performance drivers and actionable insights for leadership and commercial teams, focusing on risks & opportunities to the P&L in the revenue deductions space.  

• Partner with Commercial & Operations: Collaborate closely with Sales, Supply Chain, and FP&A teams to understand margin impacts and optimise gross margin reporting.  

• Balance sheet reporting: Interrogate and challenge GM accrual balances and look for areas where reporting clarity and general balance sheet health can be optimised.  

• Drive Process Excellence: Identify opportunities to automate, streamline, and enhance reporting accuracy and speed.  

• Internal Controls: Own internal reporting controls and be the first level of review within your area, ensuring all key controls have SOX compliant preparer and reviewer procedures.  

• Manage and Mentor a Team: fostering a culture of accountability, growth and collaboration. 

What You’ll Bring  

• Experience: 5+ years in finance/accounting roles, ideally with exposure to B2B or e-commerce channels.  

• Technical Skills: Strong knowledge of gross margin accounting, trade terms, and promotional spend. Advanced Excel; ERP experience (Oracle or similar) preferred. Strong knowledge of IFRS15 and Sarbanes-Oxley Act (SOX) is preferred.  

• Commercial Acumen: Ability to link financial performance to business drivers and influence decision-making.  

• Analytical Mindset: Skilled at interpreting complex data and presenting clear, actionable insights.  

• Agility & Drive: Thrive in a fast-paced, high-growth environment with a proactive, results-oriented approach.  

• Qualification: Fully qualified accountant in any of CIMA, ACCA, ACA, or equivalent.  

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Management Accountant – Gross Margin 

Leeds / Hybrid - 3 days per week in office (LS15 8ZB) 

About the role

As a Management Accountant in the Gross Margin team, you will own the gross margin accounting and internal reporting processes that power strategic decisions for some of our most critical partnerships. You will deliver month-end reporting, variance analysis, and provide valuable insights to help shape decision-making and drive future strategies. You will act as a trusted partner to Commercial and Finance stakeholders. Your ability to take ownership of processes, combined with your passion for financial accuracy, will play a critical role in ensuring SharkNinja’s continued growth.  

• Month-End Support: Preparation of management accounts, ensuring accuracy, timeliness and understanding of key movements. 

• Variance Analysis: Analyse financial data, providing clear explanations and actionable insights on any significant variances to budget or forecast.  

• Balance Sheet Reconciliation: Own and perform balance sheet reconciliations, ensuring accuracy, completeness and timely resolution of reconciling items. 

• Process Improvement: Identify areas for process improvement within accounting systems and reporting processes and lead on agreed improvements. 

• Ad Hoc Financial Analysis: Provide financial analysis and support for key business projects, strategic initiatives, and cross-functional teams.  

• Business Partnering: Collaborate closely with Sales and FP&A teams to optimise gross margin reporting.  

Who You'll Bring:

• Analytical Thinker: You are a natural problem-solver who loves working with numbers and uncovering insights.  

• Detail-Oriented: You understand the importance of accuracy and attention to detail in everything you do.  

• Collaborative: You thrive in a team environment, working alongside colleagues across departments to achieve common goals.  

• Proactive & Adaptable: In a fast-paced, ever-evolving environment, you are adaptable and ready to take on new challenges and responsibilities.  

• Passionate: You're excited about finance and passionate about contributing to the company's success.  

Skills & Experience  

• Experience: Previous experience in a finance/ accounting role, with exposure to month-end processes, variance analysis, and financial reporting.  

• Technical Skills: Knowledge of gross margin accounting, strong Excel skills, ERP experience (Oracle or similar) is preferred. Knowledge of IFRS15 and Sarbanes-Oxley Act (SOX) is preferred.  

• Qualification: Studying towards a financial qualification such as ACCA/CIMA.  

• Communication: Good communication skills, both written and verbal, with the ability to explain financial information to non-financial stakeholders.  

• Organised: You can juggle multiple tasks, prioritise effectively, and meet deadlines without compromising on quality.  

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Finance Director / Assistant Controller EMEA (Controllership, SOX, OPEX & Inventory) 

Leeds / Hybrid - 3 days per week from our office 

About the Role 

SharkNinja doesn't do ordinary — and neither does this role. As Finance Director, Assistant Controller EMEA, you'll be the technical and operational backbone of financial controllership across the region, reporting to the Senior Finance Director EMEA. This isn't a maintenance job. You'll be driving material weakness remediation, hardening the SOX control environment, and holding the line on US GAAP compliance — all while supporting one of the fastest-scaling consumer products companies on the planet. 

You'll need to move fast, think clearly under pressure, and pivot without losing grip on what matters: accurate numbers, clean controls, and a finance team that operates at the pace of the business. 

What You'll Own 

US GAAP & Technical Accounting 

• Be the region's authority on US GAAP. When the business has a question on revenue recognition, inventory valuation, OPEX classification, or lease accounting — you have the answer. 

• Ensure all EMEA entities maintain records in compliance with US GAAP, IFRS, and applicable local GAAP, with no ambiguity on policy application. 

• Flag and escalate emerging technical accounting issues before they become audit findings. 

Controls, SOX & Remediation 

• Lead end-to-end SOX compliance across EMEA legal entities — design, monitoring, testing, and remediation. If a control gap exists, you find it and fix it. 

• Drive active remediation of identified control deficiencies, including material weaknesses, with clear action plans, accountable owners, and deadlines that stick. 

• Own balance sheet integrity across all EMEA entities — reviews, reconciliations, and sign-off are yours. 

• Partner with internal and external auditors as a peer, not a passenger — anticipate issues, resolve them fast, and document everything to standard. 

Financial Reporting 

• Deliver timely, accurate monthly, quarterly, and annual close cycles across all EMEA legal entities — with insightful commentary that tells the story behind the numbers, not just the numbers. 

• Lead Financial Controller review and oversight across the EMEA entity portfolio. 

Leadership & Transformation 

• Lead a team of ~20 across Inventory and OPEX — set the standard, develop the talent, and build a team that's outrageously extraordinary in how they show up every day. 

• Drive process standardization, automation, and scalability initiatives that match SharkNinja's growth trajectory. Create processes that can scale with SharkNinja’s growth trajectory and international expansion plans. 

• Partner cross-functionally — sales, ops, IT, Finance Operations, Deductions, GTN — to connect the dots and drive end-to-end efficiency. 

• Provide senior leadership coverage and actively shape a "One Global Finance Team" culture across EMEA. 

What You Bring 

• 12+ years in controllership, audit, or financial reporting in a multinational environment — with direct, hands-on experience remediating control deficiencies and navigating SOX audits. 

• Deep US GAAP expertise is non-negotiable. IFRS and multi-country local GAAP fluency a strong plus. 

• Proven ability to lead in fast-moving, high-growth environments — consumer products, or retail experience strongly preferred. 

• ERP fluency (Oracle preferred) and AI forward thinking; comfortable driving automation and working alongside IT and system vendors. 

• A communicator who can translate technical accounting complexity for non-finance audiences without losing precision. 

• You don't wait to be told there's a problem. You're already working on the solution. 

Education & Certifications 

• ACA, ACCA, CIMA, or equivalent professional qualification required. 

#LI-HYBRID  

Regional Manager, CX Support Operations — EMEA 

Leeds / Hybrid - 3 days from office 

About the role: 

You will be the EMEA execution lead for CX Support Operations — owning day-to-day operational delivery and running a ‘Find It | Fix It’ rapid action cadence to spot smoke, remove friction, and protect the post purchase consumer experience. 

This is a hands-on operator role: you will run daily controls and tasking, translate Cx insights into clear defect hypotheses, and drive fast cross-functional fixes with Logistics, DTC/eCommerce, Finance, Fraud, Technology/IT and CX Delivery partners. 

What You’ll Own 

EMEA day-to-day operational execution 

• Run daily/weekly operational routines that keep order support healthy across EMEA markets. 

• Lead triage and prioritisation of live order issues (payments, refunds, returns, carrier escalations, backorders, order corrections, address changes, exception handling). 

• Own the EMEA escalation pathway for operational defects and exceptions: clear intake, severity rules, updates, and closure criteria. 

• Maintain operational controls that reduce risk exposure and consumer harm. 

Find It | Fix It (rapid action continuous improvement) 

• Operate a repeatable ‘Find It | Fix It’ cycle: 

• Find It: detect smoke via Cx signals (contacts, defect tags, WISMO, payment failure trends, refund ageing, carrier scan anomalies, backlog aging). 

• Fix It: drive rapid root-cause, propose the smallest effective fix, mobilise the right partners, confirm impact, then standardise. 

• Build and manage the EMEA defect backlog (what it is, why it matters, who owns it, by when, and how we’ll measure improvement). 

• Drive closure of recurring defects by fixing process, policy, content, tooling, or partner handoffs. 

CX data → insight → action 

• Use CX operational and contact data to: 

• Identify friction and failure demand. 

• Quantify impact (contacts, cost, refunds, SLA misses, delivery promise performance). 

• Prioritise the backlog with clear rationale. 

• Create simple, trusted reporting that tells the story: “what’s broken, what we’re doing, what moved.” 

Partner leadership across EMEA 

• Act as the day-to-day operational partner for Logistics, DTC/eCommerce, Finance, Fraud, and Technology. 

• Create clear working agreements for: 

• Escalations and incident response 

• Ownership of fixes 

• Release/rollout comms to CX Delivery 

• Documentation and training 

Standards, documentation, and enablement 

• Maintain EMEA process and policy documentation (SOPs, playbooks, escalation guides). 

• Enable front-line and Tier 2 teams through: 

• Clear workflows and decision trees 

• Templates/macros/content updates 

• Targeted training for new changes 

Key Relationships 

• Director, Cx Support Operations (manager): priorities, escalation, governance, performance. 

• CX Delivery leaders (BPO and/or in-house): operational outcomes, readiness, training, defect feedback loop. 

• Logistics / Supply Chain / Carriers: delivery exceptions, claims, scan issues, warehouse exceptions. 

• DTC/eCommerce & Order Management: order flows, promise rules, promotions, cancellations, substitutions. 

• Finance / Payments / Fraud: disputes, chargebacks, failed payments, refund controls, risk. 

• Technology / IT / CX Systems: incident response, access governance inputs, defect remediation. 

What Success Looks Like  

Operational control: daily routines in place; escalations are predictable, fast, and closed with clear outcomes. 

• Friction reduction: measurable reduction in EMEA order-related contacts (WISMO, refunds, payment failures, delivery exceptions). 

• Defect closure: an EMEA defect backlog exists with owners and dates; recurring issues are reduced and prevented. 

• Speed to fix: time from ‘smoke spotted’ → ‘fix released’ decreases; fewer repeat incidents. 

• Partner confidence: Logistics/DTC/Finance/IT partners trust the process and see clear value in prioritisation and communication. 

• Team enablement: front-line teams have better tooling, SOPs, and training; less manual firefighting. 

Required Experience 

• 5+ years in CX Operations / Postpurchase operations / eCommerce operations / Logistics exception management. 

• Proven experience running daily operational routines and handling live escalations. 

• Strong analytical capability: turning operational/contact data into clear priorities and actions. 

• Track record delivering process improvement in a matrix environment. 

• Comfort working across multiple EMEA markets and nuances. 

Preferred Experience 

• DTC or omnichannel retail experience. 

• Exposure to OMS/CRM and contact center tooling (no deep engineering required). 

• Experience working with payments (Klarna/PayPal/Braintree), refunds/returns, and carrier escalation paths. 

• Experience operating incident response / defect management cadence. 

#LI-HYBRID