We are looking for a Football Trader to join our team. The Trader will be responsible for the life-cycle of odds: from pre-match creation to in-play trading. This will involve ownership of designated competitions, pricing of in-house markets, management of markets, trading live matches, and risk management across our platform. This role combines data analysis, market awareness, and real-time decision-making to optimise trading performance and manage financial exposure.

The successful candidate should have a hunger to drive our betting offer forward coupled with a data driven approach. They should have a strong knowledge of football, sports betting markets and statistical analysis, with the ability to react quickly in fast-paced live environments.

What you'll be doing:

• Set up, price and manage a range of football markets across domestic and international competitions for both Pre Match and In Play
• Compile odds for a range of player and stats-based markets that include Shots, Fouls, Tackles, and Offsides
• Monitor and adjust odds based on market activity, team news and liabilities whilst assessing and reacting to sharp betting patterns
• Manage a diverse range of in-play football markets during live matches using the in-house soccer model - Corners, Cards, Stats and Player markets
• Ensure markets remain competitive while maintaining profitable margins
• Monitor trading tools and feeds to maintain accurate and timely market updates
• Active collaboration with Risk teams when necessary
• Conduct analyses of the markets and competitions you are responsible for - betting trends, customer behaviour, and market performance
• Work closely with quantitative analysts, product teams, and risk teams to improve trading models, tooling and platform functionality

What we are looking for:

• Strong knowledge and passion for football, including major leagues and competitions
• Experience in sportsbook trading and betting operations
• Ability to make fast, accurate decisions under pressure
• Solid understanding of probability, odds calculation, and betting markets
• Proficiency in Excel and Google Sheets and trading platforms; knowledge of Python/R is a plus
• Ability to work shifts including evenings, weekends, and major football events

Desirable Qualifications

• Degree in Mathematics, Statistics, Economics, Data Science, or a related field
• Previous experience with in-play trading systems or automated trading tools
• Knowledge of multiple sports betting markets (Totals, Player Props, Stats markets etc.)

We are looking for a Football Trader to join our team. The Trader will be responsible for the life-cycle of odds: from pre-match creation to in-play trading. This will involve ownership of designated competitions, pricing of in-house markets, management of markets, trading live matches, and risk management across our platform. This role combines data analysis, market awareness, and real-time decision-making to optimise trading performance and manage financial exposure.

The successful candidate should have a hunger to drive our betting offer forward coupled with a data driven approach. They should have a strong knowledge of football, sports betting markets and statistical analysis, with the ability to react quickly in fast-paced live environments.

What you'll be doing:

• Set up, price and manage a range of football markets across domestic and international competitions for both Pre Match and In Play
• Compile odds for a range of player and stats-based markets that include Shots, Fouls, Tackles, and Offsides
• Monitor and adjust odds based on market activity, team news and liabilities whilst assessing and reacting to sharp betting patterns
• Manage a diverse range of in-play football markets during live matches using the in-house soccer model - Corners, Cards, Stats and Player markets
• Ensure markets remain competitive while maintaining profitable margins
• Monitor trading tools and feeds to maintain accurate and timely market updates
• Active collaboration with Risk teams when necessary
• Conduct analyses of the markets and competitions you are responsible for - betting trends, customer behaviour, and market performance
• Work closely with quantitative analysts, product teams, and risk teams to improve trading models, tooling and platform functionality

What we are looking for:

• Strong knowledge and passion for football, including major leagues and competitions
• Experience in sportsbook trading and betting operations
• Ability to make fast, accurate decisions under pressure
• Solid understanding of probability, odds calculation, and betting markets
• Proficiency in Excel and Google Sheets and trading platforms; knowledge of Python/R is a plus
• Ability to work shifts including evenings, weekends, and major football events

Desirable Qualifications

• Degree in Mathematics, Statistics, Economics, Data Science, or a related field
• Previous experience with in-play trading systems or automated trading tools
• Knowledge of multiple sports betting markets (Totals, Player Props, Stats markets etc.)

We are looking for a Football Trader to join our team. The Trader will be responsible for the life-cycle of odds: from pre-match creation to in-play trading. This will involve ownership of designated competitions, pricing of in-house markets, management of markets, trading live matches, and risk management across our platform. This role combines data analysis, market awareness, and real-time decision-making to optimise trading performance and manage financial exposure.

The successful candidate should have a hunger to drive our betting offer forward coupled with a data driven approach. They should have a strong knowledge of football, sports betting markets and statistical analysis, with the ability to react quickly in fast-paced live environments.

What you'll be doing:

• Set up, price and manage a range of football markets across domestic and international competitions for both Pre Match and In Play
• Compile odds for a range of player and stats-based markets that include Shots, Fouls, Tackles, and Offsides
• Monitor and adjust odds based on market activity, team news and liabilities whilst assessing and reacting to sharp betting patterns
• Manage a diverse range of in-play football markets during live matches using the in-house soccer model - Corners, Cards, Stats and Player markets
• Ensure markets remain competitive while maintaining profitable margins
• Monitor trading tools and feeds to maintain accurate and timely market updates
• Active collaboration with Risk teams when necessary
• Conduct analyses of the markets and competitions you are responsible for - betting trends, customer behaviour, and market performance
• Work closely with quantitative analysts, product teams, and risk teams to improve trading models, tooling and platform functionality

What we are looking for:

• Strong knowledge and passion for football, including major leagues and competitions
• Experience in sportsbook trading and betting operations
• Ability to make fast, accurate decisions under pressure
• Solid understanding of probability, odds calculation, and betting markets
• Proficiency in Excel and Google Sheets and trading platforms; knowledge of Python/R is a plus
• Ability to work shifts including evenings, weekends, and major football events

Desirable Qualifications

• Degree in Mathematics, Statistics, Economics, Data Science, or a related field
• Previous experience with in-play trading systems or automated trading tools
• Knowledge of multiple sports betting markets (Totals, Player Props, Stats markets etc.)

We are looking for a Football Trader to join our team. The Trader will be responsible for the life-cycle of odds: from pre-match creation to in-play trading. This will involve ownership of designated competitions, pricing of in-house markets, management of markets, trading live matches, and risk management across our platform. This role combines data analysis, market awareness, and real-time decision-making to optimise trading performance and manage financial exposure.

The successful candidate should have a hunger to drive our betting offer forward coupled with a data driven approach. They should have a strong knowledge of football, sports betting markets and statistical analysis, with the ability to react quickly in fast-paced live environments.

What you'll be doing:

• Set up, price and manage a range of football markets across domestic and international competitions for both Pre Match and In Play
• Compile odds for a range of player and stats-based markets that include Shots, Fouls, Tackles, and Offsides
• Monitor and adjust odds based on market activity, team news and liabilities whilst assessing and reacting to sharp betting patterns
• Manage a diverse range of in-play football markets during live matches using the in-house soccer model - Corners, Cards, Stats and Player markets
• Ensure markets remain competitive while maintaining profitable margins
• Monitor trading tools and feeds to maintain accurate and timely market updates
• Active collaboration with Risk teams when necessary
• Conduct analyses of the markets and competitions you are responsible for - betting trends, customer behaviour, and market performance
• Work closely with quantitative analysts, product teams, and risk teams to improve trading models, tooling and platform functionality

What we are looking for:

• Strong knowledge and passion for football, including major leagues and competitions
• Experience in sportsbook trading and betting operations
• Ability to make fast, accurate decisions under pressure
• Solid understanding of probability, odds calculation, and betting markets
• Proficiency in Excel and Google Sheets and trading platforms; knowledge of Python/R is a plus
• Ability to work shifts including evenings, weekends, and major football events

Desirable Qualifications

• Degree in Mathematics, Statistics, Economics, Data Science, or a related field
• Previous experience with in-play trading systems or automated trading tools
• Knowledge of multiple sports betting markets (Totals, Player Props, Stats markets etc.)

We are looking for a Football Trader to join our team. The Trader will be responsible for the life-cycle of odds: from pre-match creation to in-play trading. This will involve ownership of designated competitions, pricing of in-house markets, management of markets, trading live matches, and risk management across our platform. This role combines data analysis, market awareness, and real-time decision-making to optimise trading performance and manage financial exposure.

The successful candidate should have a hunger to drive our betting offer forward coupled with a data driven approach. They should have a strong knowledge of football, sports betting markets and statistical analysis, with the ability to react quickly in fast-paced live environments.

What you'll be doing:

• Set up, price and manage a range of football markets across domestic and international competitions for both Pre Match and In Play
• Compile odds for a range of player and stats-based markets that include Shots, Fouls, Tackles, and Offsides
• Monitor and adjust odds based on market activity, team news and liabilities whilst assessing and reacting to sharp betting patterns
• Manage a diverse range of in-play football markets during live matches using the in-house soccer model - Corners, Cards, Stats and Player markets
• Ensure markets remain competitive while maintaining profitable margins
• Monitor trading tools and feeds to maintain accurate and timely market updates
• Active collaboration with Risk teams when necessary
• Conduct analyses of the markets and competitions you are responsible for - betting trends, customer behaviour, and market performance
• Work closely with quantitative analysts, product teams, and risk teams to improve trading models, tooling and platform functionality

What we are looking for:

• Strong knowledge and passion for football, including major leagues and competitions
• Experience in sportsbook trading and betting operations
• Ability to make fast, accurate decisions under pressure
• Solid understanding of probability, odds calculation, and betting markets
• Proficiency in Excel and Google Sheets and trading platforms; knowledge of Python/R is a plus
• Ability to work shifts including evenings, weekends, and major football events

Desirable Qualifications

• Degree in Mathematics, Statistics, Economics, Data Science, or a related field
• Previous experience with in-play trading systems or automated trading tools
• Knowledge of multiple sports betting markets (Totals, Player Props, Stats markets etc.)

We are looking for a Football Trader to join our team. The Trader will be responsible for the life-cycle of odds: from pre-match creation to in-play trading. This will involve ownership of designated competitions, pricing of in-house markets, management of markets, trading live matches, and risk management across our platform. This role combines data analysis, market awareness, and real-time decision-making to optimise trading performance and manage financial exposure.

The successful candidate should have a hunger to drive our betting offer forward coupled with a data driven approach. They should have a strong knowledge of football, sports betting markets and statistical analysis, with the ability to react quickly in fast-paced live environments.

What you'll be doing:

• Set up, price and manage a range of football markets across domestic and international competitions for both Pre Match and In Play
• Compile odds for a range of player and stats-based markets that include Shots, Fouls, Tackles, and Offsides
• Monitor and adjust odds based on market activity, team news and liabilities whilst assessing and reacting to sharp betting patterns
• Manage a diverse range of in-play football markets during live matches using the in-house soccer model - Corners, Cards, Stats and Player markets
• Ensure markets remain competitive while maintaining profitable margins
• Monitor trading tools and feeds to maintain accurate and timely market updates
• Active collaboration with Risk teams when necessary
• Conduct analyses of the markets and competitions you are responsible for - betting trends, customer behaviour, and market performance
• Work closely with quantitative analysts, product teams, and risk teams to improve trading models, tooling and platform functionality

What we are looking for:

• Strong knowledge and passion for football, including major leagues and competitions
• Experience in sportsbook trading and betting operations
• Ability to make fast, accurate decisions under pressure
• Solid understanding of probability, odds calculation, and betting markets
• Proficiency in Excel and Google Sheets and trading platforms; knowledge of Python/R is a plus
• Ability to work shifts including evenings, weekends, and major football events

Desirable Qualifications

• Degree in Mathematics, Statistics, Economics, Data Science, or a related field
• Previous experience with in-play trading systems or automated trading tools
• Knowledge of multiple sports betting markets (Totals, Player Props, Stats markets etc.)

We are looking for a Football Trader to join our team. The Trader will be responsible for the life-cycle of odds: from pre-match creation to in-play trading. This will involve ownership of designated competitions, pricing of in-house markets, management of markets, trading live matches, and risk management across our platform. This role combines data analysis, market awareness, and real-time decision-making to optimise trading performance and manage financial exposure.

The successful candidate should have a hunger to drive our betting offer forward coupled with a data driven approach. They should have a strong knowledge of football, sports betting markets and statistical analysis, with the ability to react quickly in fast-paced live environments.

What you'll be doing:

• Set up, price and manage a range of football markets across domestic and international competitions for both Pre Match and In Play
• Compile odds for a range of player and stats-based markets that include Shots, Fouls, Tackles, and Offsides
• Monitor and adjust odds based on market activity, team news and liabilities whilst assessing and reacting to sharp betting patterns
• Manage a diverse range of in-play football markets during live matches using the in-house soccer model - Corners, Cards, Stats and Player markets
• Ensure markets remain competitive while maintaining profitable margins
• Monitor trading tools and feeds to maintain accurate and timely market updates
• Active collaboration with Risk teams when necessary
• Conduct analyses of the markets and competitions you are responsible for - betting trends, customer behaviour, and market performance
• Work closely with quantitative analysts, product teams, and risk teams to improve trading models, tooling and platform functionality

What we are looking for:

• Strong knowledge and passion for football, including major leagues and competitions
• Experience in sportsbook trading and betting operations
• Ability to make fast, accurate decisions under pressure
• Solid understanding of probability, odds calculation, and betting markets
• Proficiency in Excel and Google Sheets and trading platforms; knowledge of Python/R is a plus
• Ability to work shifts including evenings, weekends, and major football events

Desirable Qualifications

• Degree in Mathematics, Statistics, Economics, Data Science, or a related field
• Previous experience with in-play trading systems or automated trading tools
• Knowledge of multiple sports betting markets (Totals, Player Props, Stats markets etc.)

About the Role

As Brand Development Lead, you are where the magic starts. You are the thinker,  the person who defines what our brand stands for, how it should grow, and which partnerships and platforms will help it get there.

Reporting directly to the Head of Brand & Sponsorship and working as a peer to the Brand Marketing Lead, you will own the strategic foundations that everything else is built on. Brand positioning, architecture, frameworks, research outcomes - these are your domain. You set the standard and the direction; others bring it to life.

What you will be doing:

• Own and evolve global brand strategy in partnership with the Head of Brand & Sponsorship, ensuring it is applied consistently and effectively across all markets.
• Lead strategic brand initiatives including product branding, naming, tone of voice, and creative frameworks.
• Support local market teams with brand briefs, creative alignment, and go-to-market strategy.
• Ensure brand strategy is connected to business strategy — able to articulate how brand investment drives long-term commercial growth
• Own our global sponsorship strategy defining the criteria, ambition, and principles that guide every partnership decision we make.
• Build and maintain a rigorous evaluation framework for assessing sponsorship proposals, covering brand alignment, audience, activation potential and potential ROI.
• Audit existing partnerships to identify where rights are underutilised, where value is being left on the table, and where the bar needs to be raised
• Challenge proposals that do not meet our strategic criteria - regardless of the profile or prestige of the property - and build internal confidence in evidence-based decision-making.
• Work with Data and Insight teams to develop the measurement tools needed to assess sponsorship performance against meaningful brand and commercial KPIs.
• Produce clear, compelling recommendation documents that allow senior stakeholders to make informed partnership decisions quickly and with confidence.
• Support new market launches with brand onboarding, ensuring our brand framework flexes for different market needs
• Develop and maintain the brand guidelines, playbooks, and governance tools that enable markets to apply the brand confidently and correctly.
• Partner with local Marketing Leads to ensure global brand strategy translates into locally resonant market plans.
• Build strong working relationships with local Marketing Leads, Product, and Data teams - balancing global consistency with market nuance.
• Contribute to the development of the wider Brand team, including supporting and guiding junior team members as the function scales.
• Represent the brand confidently in cross-functional forums and with senior stakeholders.

We are looking for someone with:

• Proven experience in a senior brand role within a sport, betting, gaming, or fast-paced consumer brand environment.
• Strong track record in developing and delivering global brand marketing campaigns across multiple markets.
• Solid grounding in brand strategy - able to think long-term and connect brand decisions to commercial outcomes.
• Meaningful exposure to sponsorship strategy or partnership activation, with the ambition to develop further in this area.
• Experience working with agencies, production partners, and cross-functional teams in a matrixed organisation.

About the Role

As Brand Development Lead, you are where the magic starts. You are the thinker,  the person who defines what our brand stands for, how it should grow, and which partnerships and platforms will help it get there.

Reporting directly to the Head of Brand & Sponsorship and working as a peer to the Brand Marketing Lead, you will own the strategic foundations that everything else is built on. Brand positioning, architecture, frameworks, research outcomes - these are your domain. You set the standard and the direction; others bring it to life.

What you will be doing:

• Own and evolve global brand strategy in partnership with the Head of Brand & Sponsorship, ensuring it is applied consistently and effectively across all markets.
• Lead strategic brand initiatives including product branding, naming, tone of voice, and creative frameworks.
• Support local market teams with brand briefs, creative alignment, and go-to-market strategy.
• Ensure brand strategy is connected to business strategy — able to articulate how brand investment drives long-term commercial growth
• Own our global sponsorship strategy defining the criteria, ambition, and principles that guide every partnership decision we make.
• Build and maintain a rigorous evaluation framework for assessing sponsorship proposals, covering brand alignment, audience, activation potential and potential ROI.
• Audit existing partnerships to identify where rights are underutilised, where value is being left on the table, and where the bar needs to be raised
• Challenge proposals that do not meet our strategic criteria - regardless of the profile or prestige of the property - and build internal confidence in evidence-based decision-making.
• Work with Data and Insight teams to develop the measurement tools needed to assess sponsorship performance against meaningful brand and commercial KPIs.
• Produce clear, compelling recommendation documents that allow senior stakeholders to make informed partnership decisions quickly and with confidence.
• Support new market launches with brand onboarding, ensuring our brand framework flexes for different market needs
• Develop and maintain the brand guidelines, playbooks, and governance tools that enable markets to apply the brand confidently and correctly.
• Partner with local Marketing Leads to ensure global brand strategy translates into locally resonant market plans.
• Build strong working relationships with local Marketing Leads, Product, and Data teams - balancing global consistency with market nuance.
• Contribute to the development of the wider Brand team, including supporting and guiding junior team members as the function scales.
• Represent the brand confidently in cross-functional forums and with senior stakeholders.

We are looking for someone with:

• Proven experience in a senior brand role within a sport, betting, gaming, or fast-paced consumer brand environment.
• Strong track record in developing and delivering global brand marketing campaigns across multiple markets.
• Solid grounding in brand strategy - able to think long-term and connect brand decisions to commercial outcomes.
• Meaningful exposure to sponsorship strategy or partnership activation, with the ambition to develop further in this area.
• Experience working with agencies, production partners, and cross-functional teams in a matrixed organisation.

About the Role

As Brand Development Lead, you are where the magic starts. You are the thinker,  the person who defines what our brand stands for, how it should grow, and which partnerships and platforms will help it get there.

Reporting directly to the Head of Brand & Sponsorship and working as a peer to the Brand Marketing Lead, you will own the strategic foundations that everything else is built on. Brand positioning, architecture, frameworks, research outcomes - these are your domain. You set the standard and the direction; others bring it to life.

What you will be doing:

• Own and evolve global brand strategy in partnership with the Head of Brand & Sponsorship, ensuring it is applied consistently and effectively across all markets.
• Lead strategic brand initiatives including product branding, naming, tone of voice, and creative frameworks.
• Support local market teams with brand briefs, creative alignment, and go-to-market strategy.
• Ensure brand strategy is connected to business strategy — able to articulate how brand investment drives long-term commercial growth
• Own our global sponsorship strategy defining the criteria, ambition, and principles that guide every partnership decision we make.
• Build and maintain a rigorous evaluation framework for assessing sponsorship proposals, covering brand alignment, audience, activation potential and potential ROI.
• Audit existing partnerships to identify where rights are underutilised, where value is being left on the table, and where the bar needs to be raised
• Challenge proposals that do not meet our strategic criteria - regardless of the profile or prestige of the property - and build internal confidence in evidence-based decision-making.
• Work with Data and Insight teams to develop the measurement tools needed to assess sponsorship performance against meaningful brand and commercial KPIs.
• Produce clear, compelling recommendation documents that allow senior stakeholders to make informed partnership decisions quickly and with confidence.
• Support new market launches with brand onboarding, ensuring our brand framework flexes for different market needs
• Develop and maintain the brand guidelines, playbooks, and governance tools that enable markets to apply the brand confidently and correctly.
• Partner with local Marketing Leads to ensure global brand strategy translates into locally resonant market plans.
• Build strong working relationships with local Marketing Leads, Product, and Data teams - balancing global consistency with market nuance.
• Contribute to the development of the wider Brand team, including supporting and guiding junior team members as the function scales.
• Represent the brand confidently in cross-functional forums and with senior stakeholders.

We are looking for someone with:

• Proven experience in a senior brand role within a sport, betting, gaming, or fast-paced consumer brand environment.
• Strong track record in developing and delivering global brand marketing campaigns across multiple markets.
• Solid grounding in brand strategy - able to think long-term and connect brand decisions to commercial outcomes.
• Meaningful exposure to sponsorship strategy or partnership activation, with the ambition to develop further in this area.
• Experience working with agencies, production partners, and cross-functional teams in a matrixed organisation.

About the Role

As Brand Marketing Lead, you are the maker - the one who takes a brand positioning and turns it into campaigns that move people and build something they remember.

Reporting directly to the Head of Brand & Sponsorship and working as a peer to the Brand Development Lead, you will own global campaign delivery end-to-end from the moment a brief lands to the moment results are reported. You will manage our agency and production partners and ensure that everything we put into the world drives our continued global growth.

You will also lead the development of our sponsorship program, creating a centre of excellence for existing sponsorship evaluations and building a pipeline of future opportunities. This is a role for someone who thrives on delivery, demands creative excellence, and understands that great brand marketing is both an art and a discipline.

What you will be doing:

• Lead the end-to-end delivery of global brand marketing campaigns, from strategic brief through to execution and evaluation.
• Manage agency and production partner relationships to ensure high-quality, on-time delivery within budget
• Work closely with our marketing operations team to manage campaign planning frameworks that enable scalable, consistent output across markets.
• Collaborate with local marketing leads to ensure global campaigns land with relevance and impact.
• Lead post-campaign evaluation, capturing performance data and translating learnings into stronger future briefs and smarter planning
• Lead the activation of our future global sponsorship portfolio - turning contractual rights into compelling brand moments that connect with fans and build long-term affinity.
• Work in close collaboration with the Brand Development Lead to ensure activation is strategically grounded and creatively integrated with broader brand campaigns.
• Brief and manage activation partners, ensuring the quality of sponsorship-related creative output meets the same bar as everything else we produce.
• Contribute to sponsorship performance reviews, providing activation data and creative assessment to inform future partnership decisions.
• Build strong working relationships with local Marketing Leads, Product, and Data teams - balancing global consistency with market nuance.
• Contribute to the development of the wider Brand team, including supporting and guiding junior team members as the function scales.
• Represent the brand confidently in cross-functional forums and with senior stakeholders.

We are looking for someone haves:

• Proven experience in a senior brand role within a sport, betting, gaming, or fast-paced consumer brand environment.
• Strong track record in developing and delivering global brand marketing campaigns across multiple markets.
• Solid grounding in brand strategy - able to think long-term and connect brand decisions to commercial outcomes.
• Meaningful exposure to sponsorship strategy or partnership activation, with the ambition to develop further in this area.
• Experience working with agencies, production partners, and cross-functional teams in a matrixed organisation.

About the Role

As Brand Marketing Lead, you are the maker - the one who takes a brand positioning and turns it into campaigns that move people and build something they remember.

Reporting directly to the Head of Brand & Sponsorship and working as a peer to the Brand Development Lead, you will own global campaign delivery end-to-end from the moment a brief lands to the moment results are reported. You will manage our agency and production partners and ensure that everything we put into the world drives our continued global growth.

You will also lead the development of our sponsorship program, creating a centre of excellence for existing sponsorship evaluations and building a pipeline of future opportunities. This is a role for someone who thrives on delivery, demands creative excellence, and understands that great brand marketing is both an art and a discipline.

What you will be doing:

• Lead the end-to-end delivery of global brand marketing campaigns, from strategic brief through to execution and evaluation.
• Manage agency and production partner relationships to ensure high-quality, on-time delivery within budget
• Work closely with our marketing operations team to manage campaign planning frameworks that enable scalable, consistent output across markets.
• Collaborate with local marketing leads to ensure global campaigns land with relevance and impact.
• Lead post-campaign evaluation, capturing performance data and translating learnings into stronger future briefs and smarter planning
• Lead the activation of our future global sponsorship portfolio - turning contractual rights into compelling brand moments that connect with fans and build long-term affinity.
• Work in close collaboration with the Brand Development Lead to ensure activation is strategically grounded and creatively integrated with broader brand campaigns.
• Brief and manage activation partners, ensuring the quality of sponsorship-related creative output meets the same bar as everything else we produce.
• Contribute to sponsorship performance reviews, providing activation data and creative assessment to inform future partnership decisions.
• Build strong working relationships with local Marketing Leads, Product, and Data teams - balancing global consistency with market nuance.
• Contribute to the development of the wider Brand team, including supporting and guiding junior team members as the function scales.
• Represent the brand confidently in cross-functional forums and with senior stakeholders.

We are looking for someone haves:

• Proven experience in a senior brand role within a sport, betting, gaming, or fast-paced consumer brand environment.
• Strong track record in developing and delivering global brand marketing campaigns across multiple markets.
• Solid grounding in brand strategy - able to think long-term and connect brand decisions to commercial outcomes.
• Meaningful exposure to sponsorship strategy or partnership activation, with the ambition to develop further in this area.
• Experience working with agencies, production partners, and cross-functional teams in a matrixed organisation.

About the Role

As Brand Marketing Lead, you are the maker - the one who takes a brand positioning and turns it into campaigns that move people and build something they remember.

Reporting directly to the Head of Brand & Sponsorship and working as a peer to the Brand Development Lead, you will own global campaign delivery end-to-end from the moment a brief lands to the moment results are reported. You will manage our agency and production partners and ensure that everything we put into the world drives our continued global growth.

You will also lead the development of our sponsorship program, creating a centre of excellence for existing sponsorship evaluations and building a pipeline of future opportunities. This is a role for someone who thrives on delivery, demands creative excellence, and understands that great brand marketing is both an art and a discipline.

What you will be doing:

• Lead the end-to-end delivery of global brand marketing campaigns, from strategic brief through to execution and evaluation.
• Manage agency and production partner relationships to ensure high-quality, on-time delivery within budget
• Work closely with our marketing operations team to manage campaign planning frameworks that enable scalable, consistent output across markets.
• Collaborate with local marketing leads to ensure global campaigns land with relevance and impact.
• Lead post-campaign evaluation, capturing performance data and translating learnings into stronger future briefs and smarter planning
• Lead the activation of our future global sponsorship portfolio - turning contractual rights into compelling brand moments that connect with fans and build long-term affinity.
• Work in close collaboration with the Brand Development Lead to ensure activation is strategically grounded and creatively integrated with broader brand campaigns.
• Brief and manage activation partners, ensuring the quality of sponsorship-related creative output meets the same bar as everything else we produce.
• Contribute to sponsorship performance reviews, providing activation data and creative assessment to inform future partnership decisions.
• Build strong working relationships with local Marketing Leads, Product, and Data teams - balancing global consistency with market nuance.
• Contribute to the development of the wider Brand team, including supporting and guiding junior team members as the function scales.
• Represent the brand confidently in cross-functional forums and with senior stakeholders.

We are looking for someone haves:

• Proven experience in a senior brand role within a sport, betting, gaming, or fast-paced consumer brand environment.
• Strong track record in developing and delivering global brand marketing campaigns across multiple markets.
• Solid grounding in brand strategy - able to think long-term and connect brand decisions to commercial outcomes.
• Meaningful exposure to sponsorship strategy or partnership activation, with the ambition to develop further in this area.
• Experience working with agencies, production partners, and cross-functional teams in a matrixed organisation.

The Strategic People Partner (Product and Tech) serves as a key HR advisor and partner to business leaders, driving the alignment of people strategies with the overall business objectives. This role focuses on talent management, employee development, culture, and organizational design. By providing strategic insight, the Strategic People Partner helps build high-performing teams, fosters an inclusive work environment, and ensures the organization can scale effectively to meet growth goals

What you’ll be doing:

Business Partnership

• Collaborate with business leaders to understand their goals and challenges, translating them into people strategies that drive business outcomes.
• Act as a trusted advisor to leadership on issues such as workforce planning, organizational design, and talent development.
• Provide coaching to senior leaders on leadership development, change management, and team dynamics.
• Lead initiatives that support employee engagement and culture-building within business units.
• Additionally partner closely with HR Operations and Payroll locally to ensure smooth running of these fundamental areas.

Organisational Design & Change Management

• Work closely with leadership to design organisational structures that enable business success.
• Lead organisational change initiatives, ensuring smooth transitions and strong stakeholder engagement.
• Partner with HR teams to drive change management efforts during business transformations, restructuring, or new market expansions.

Employee Relations & Culture

• Promote a positive, inclusive, and high-performance work culture that aligns with the company’s values.
• Manage and resolve complex employee relations issues, providing guidance on conflict resolution and effective communication.
• Partner with leadership to implement strategies that foster a culture of diversity, equity, and inclusion.

Data-Driven Decision Making

• Use HR metrics and analytics to provide insight and recommendations to business leaders.
• Monitor employee turnover, engagement, and other key HR metrics to help leaders make informed decisions.
• Work with the HR team to ensure the effective use of HR technologies and data platforms to support strategic initiatives.

Talent Acquisition & Workforce Planning

• Collaborate with talent acquisition teams to align recruitment efforts with the business’s talent needs and growth goals.
• Partner with business leaders on workforce planning, ensuring the right talent is in place for current and future business needs.
• Participate in the interview and selection process for critical or senior-level roles.

What We’re Looking For

• Education: Bachelor’s degree in Human Resources, Business, or a related field (Master’s preferred).
• Experience: 5-7 years of experience in human resources, with a focus on business partnership or HR consulting.
• Product and Tech exposure 
• Proven experience in talent management, organizational design, and change management.
• Strong knowledge of HR best practices, employment laws, and workforce planning.
• Ability to build strong relationships with senior leaders and influence strategic decisions.
• Experience in diversity, equity, and inclusion (DEI) initiatives.
• Strong analytical skills and experience working with HR metrics and analytics.

The Strategic People Partner (Product and Tech) serves as a key HR advisor and partner to business leaders, driving the alignment of people strategies with the overall business objectives. This role focuses on talent management, employee development, culture, and organizational design. By providing strategic insight, the Strategic People Partner helps build high-performing teams, fosters an inclusive work environment, and ensures the organization can scale effectively to meet growth goals

What you’ll be doing:

Business Partnership

• Collaborate with business leaders to understand their goals and challenges, translating them into people strategies that drive business outcomes.
• Act as a trusted advisor to leadership on issues such as workforce planning, organizational design, and talent development.
• Provide coaching to senior leaders on leadership development, change management, and team dynamics.
• Lead initiatives that support employee engagement and culture-building within business units.
• Additionally partner closely with HR Operations and Payroll locally to ensure smooth running of these fundamental areas.

Organisational Design & Change Management

• Work closely with leadership to design organisational structures that enable business success.
• Lead organisational change initiatives, ensuring smooth transitions and strong stakeholder engagement.
• Partner with HR teams to drive change management efforts during business transformations, restructuring, or new market expansions.

Employee Relations & Culture

• Promote a positive, inclusive, and high-performance work culture that aligns with the company’s values.
• Manage and resolve complex employee relations issues, providing guidance on conflict resolution and effective communication.
• Partner with leadership to implement strategies that foster a culture of diversity, equity, and inclusion.

Data-Driven Decision Making

• Use HR metrics and analytics to provide insight and recommendations to business leaders.
• Monitor employee turnover, engagement, and other key HR metrics to help leaders make informed decisions.
• Work with the HR team to ensure the effective use of HR technologies and data platforms to support strategic initiatives.

Talent Acquisition & Workforce Planning

• Collaborate with talent acquisition teams to align recruitment efforts with the business’s talent needs and growth goals.
• Partner with business leaders on workforce planning, ensuring the right talent is in place for current and future business needs.
• Participate in the interview and selection process for critical or senior-level roles.

What We’re Looking For

• Education: Bachelor’s degree in Human Resources, Business, or a related field (Master’s preferred).
• Experience: 5-7 years of experience in human resources, with a focus on business partnership or HR consulting.
• Product and Tech exposure 
• Proven experience in talent management, organizational design, and change management.
• Strong knowledge of HR best practices, employment laws, and workforce planning.
• Ability to build strong relationships with senior leaders and influence strategic decisions.
• Experience in diversity, equity, and inclusion (DEI) initiatives.
• Strong analytical skills and experience working with HR metrics and analytics.

Why this role?

We need someone who has built the platforms and infrastructure that enable quality at scale, not a traditional QA tester. We're looking for the kind of person who set up SonarQube for an org, built quality gates into CI pipelines, created end-to-end testing frameworks, or stood up developer productivity metrics. This hire strengthens our "test" capability and ensures quality is embedded into the delivery pipeline by design.

Overview

We're looking for a DevOps/SRE Engineer with a quality engineering and developer productivity background to join Release Engineering. You'll own the tooling and infrastructure that ensures code quality, test reliability, and engineering productivity across all of our stacks, making it easy for engineers to do the right thing by default.

What You'll Do

• Own and evolve our code quality infrastructure: static analysis (SonarQube), quality gates, coverage reporting, and integration with CI/CD pipelines.
• Build and maintain testing frameworks and infrastructure: end-to-end testing platforms, test orchestration, flaky test detection, and test environment management.
• Define and implement quality gates across the delivery pipeline, from PR checks through staging and production promotion.
• Drive developer productivity tooling: build performance monitoring, CI feedback loops, and metrics dashboards (build times, test reliability, cycle time).
• Partner with engineering teams to create "golden paths" that embed quality into the standard development workflow without adding friction.

What We're Looking For

• 3+ years of experience in a platform, DevOps, SRE, or developer productivity role with a strong quality engineering focus.
• Hands-on experience setting up and operating code quality platforms (SonarQube, CodeClimate, or similar) and integrating them into CI/CD workflows.
• Experience building or maintaining test automation infrastructure (not writing test cases, but building the platforms that enable testing at scale).
• Familiarity with CI/CD systems, containerized environments, and build tooling.
• An engineering mindset: you solve quality problems with tooling and automation, not manual processes.

Nice to Have

• Experience with Bazel or monorepo build systems and their quality/testing integrations.
• Background in developer productivity metrics (DORA, SPACE, or custom frameworks).
• Familiarity with test impact analysis, selective test execution, or AI-assisted quality tooling.
• Experience working in a multi-stack environment (Go, JS/TS, Erlang/Elixir).

Why this role?

Our Erlang- and Elixir stack are critical parts of our platform, but the talent pool for engineers who understand the BEAM ecosystem and CI/CD/infrastructure is extremely small. This is a hard-to-fill but high-impact hire. The right person will own reliability and delivery for a stack that is central to our operations.

Overview

We're looking for a DevOps/SRE Engineer with hands-on experience in the Erlang and/or Elixir ecosystem to join Release Engineering. You'll own the build, test, and release pipelines for our BEAM-based services and ensure our delivery practices meet the same standard as the rest of the platform.

What You'll Do

• Own and evolve CI/CD pipelines for Erlang (Betler) and Elixir (Argo Workflows) services, from build through production deployment.
• Build and maintain base Docker images, release packaging, and deployment automation for BEAM-based applications.
• Collaborate with application teams to define and enforce release standards, quality gates, and rollback strategies for Erlang/Elixir services.
• Improve observability and reliability of the BEAM stack: build monitoring, deployment health checks, and incident response tooling.
• Contribute to migration efforts as we consolidate and modernize delivery infrastructure across stacks.

What We're Looking For

• 5+ years of experience operating, building, or deploying Erlang and/or Elixir applications in a production environment.
• Strong understanding of the BEAM VM, OTP patterns, hot code upgrades, and release management (rebar3, Mix releases).
• Hands-on experience with CI/CD systems (GitHub Actions, GitLab CI, Jenkins, Argo, or similar) and containerized deployments (Docker, Kubernetes).
• Infrastructure-as-code experience (Terraform, Helm, or similar).
• Comfortable working across the full delivery lifecycle, not just ops, not just dev.

Nice to Have

• Experience building or maintaining base images and build tooling for BEAM applications.
• Familiarity with multi-stack environments where Erlang/Elixir coexists with Go, JS/TS, or other runtimes.
• Background in high-availability domains (betting, gaming, fintech, telecom) where uptime directly impacts revenue.
• Experience with Argo Workflows or similar workflow orchestration platforms.

We're looking for a Senior Software Engineer to join our Application Frameworks team.

This is an exciting opportunity to help implement the common application development tool kits and frameworks (which internally we call Meta) that will be leveraged across all teams within Happening engineering. Your work will streamline building products, maintaining operational excellence, and meeting the needs of handling millions of interactions of end customers daily, built by hundreds of teams across the organization.

You will be working alongside talented engineers to create foundational libraries and tools that will set the standard for application development across the entire company.

What You'll Do

• Design and develop application frameworks and SDKs. Create reusable libraries, components, and tools that will empower engineering teams to build robust, scalable applications more efficiently.
• Implement best practices for Kubernetes optimization. Build applications that are optimized to run on k8s, taking into consideration state, restarts, continuous delivery, and GitOps principles.
• Create storage system integrations. Develop interfaces and abstractions for various storage technologies including relational databases, NoSQL, and event-driven or streaming architectures like PubSub.
• Drive technical standards. Collaborate with teams across the organization to establish and promote engineering best practices, coding standards, and architectural patterns.
• Support adoption and provide guidance. Help engineering teams successfully adopt our frameworks and tools through documentation, examples, and direct assistance.

What We're Looking For

• At least 5 years of software engineering experience with a focus on building maintainable, scalable systems.
• Strong proficiency in Go, Erlang, Elixir, or TypeScript with the capability and drive to learn new languages as needed.
• Experience building SDKs and Libraries ideally in a professional capacity or in open source projects with reasonable traction.
• Kubernetes expertise for building applications optimized to run on k8s, taking into consideration state, restarts, continuous delivery, and GitOps principles.
• Database and messaging system knowledge for building apps that leverage storage systems with relational databases, NoSQL, event-driven or streaming architectures like PubSub.
• Impact-driven mindset. You prioritize what's good for the business and supporting product engineers over working with trendy technologies.
• Commitment to simplicity. You strive for creating solutions that are simple to use and maintain, avoiding unnecessary complexity.
• Operational excellence focus. You're comfortable in an environment where operational excellence—from running software to adhering to team working cadences—is critical for sustainable success.
• Strong communication and collaboration skills. You can effectively work with diverse engineering teams and explain complex technical concepts to various stakeholders.

Gaming Platform Backend Engineer

About the Team

The Gaming Platform team at Super owns the core transaction pipeline that powers every gaming interaction across our ecosystem, from spins and sessions to financial transactions.

This platform sits at the heart of our gaming architecture, connecting multiple game providers across jurisdictions. The team is responsible for ensuring high reliability, scalability and performance of this critical infrastructure.

The system is built on Erlang.

What you’ll do

As a Backend Engineer, you will play a key role in building and operating a high-throughput, distributed gaming platform.

Core responsibilities

• Transaction Pipeline Ownership
  • Develop, maintain and optimise internal services powering the gaming ecosystem.
  • Deliver new features, resolve bugs and continuously improve performance across Erlang services.
• Provider Integrations & Configuration
  • Integrate and manage configurations for multiple game providers.
  • Support provider migrations and upgrades.
• Infrastructure & Platform Engineering
  • Manage and optimise Kubernetes workloads within AWS.
  • Tune system resources (CPU, memory), Kafka configurations, DynamoDB usage and DNS setups.
  • Collaborate with SRE teams on cross-platform reliability and scalability.

• On-call & Incident Response
  • Act as an escalation point for production issues.
  • Investigate and resolve platform incidents, perform root cause analysis and drive fixes.
  • Office hour on-call and out of office hour on-call is possible.
• Scalability & Performance
  • Monitor and scale platform capacity during high-traffic campaigns.
  • Prevent service degradation and ensure seamless player experience under load.
• Cross-team Collaboration
  • Support internal teams (Engagement, Content Integrations, Integration teams) with API usage and transaction behaviour.
  • Enable features such as free spins, bonus rounds and other gameplay mechanics.

Key Projects & Initiatives

You’ll contribute to and shape several high-impact initiatives, including:

• Gaming infrastructure improvements and traffic optimisation.
• Provider reliability and integration layers.
• Platform observability and debugging enhancements.
• Grafana enhancements.
• AI-driven development improvements.

Tech Stack

• Languages: Erlang (prior experience in other functional languages is a plus, or willingness to learn).
• Cloud & Infrastructure: AWS, Kubernetes.
• Data & Streaming: DynamoDB, Kafka.
• Monitoring: Grafana.
• Tools: GitHub, Jira, AI-assisted development tools (e.g. Claude Code).

What We’re Looking For

• Solid understanding of high-availability, low-latency systems.
• Strong backend engineering experience in distributed systems.
• Experience with Erlang (or willingness to learn).
• Hands-on experience with cloud infrastructure (AWS) and Kubernetes.
• Familiarity with event-driven architectures (e.g. Kafka).
• Strong debugging and incident management skills.
• Ability to work in a fast-paced, high-scale production environment.

We are one of the largest sports betting operators in the region making 1000+ location networks work across multiple geographies. If you ever wanted to see how software can handle 22 million bets per month - why not join us?

We're looking for someone who

• Holds at least a Bachelor's Degree in Computer Science or a related field
• Has 5+ years of experience building high-quality software and values strong engineering practices like code reviews, CI/CD, and design documents
• Excels at writing clean, maintainable, and well-tested code with a focus on performance and scalability
• Embraces best practices in software engineering, such as comprehensive code reviews and thoughtful design documentation
• Is passionate about delivering high-quality solutions that anticipate and exceed customer needs
• Enjoys working in a collaborative team environment and communicates effectively with others

Bonus points for

• Experience with our tech stack/tools: Golang, Kubernetes, Kafka
• A passion for cloud technologies
• Familiarity with AWS services
• Experience in the betting/gaming industry

What you will be doing

• Contributing directly to the design and code of our platform;
• Optimizing the platform to support product features more efficiently;
• Focusing on ensuring the platform is stable and reliable;
• Supporting platform expansion into new markets and maintaining a stable hosting environment;
• Enabling traders to define what we map to our external offerings;
• Impacting product health in terms of scalability, speed, quality, and flexibility;
• Maintaining low latency and high success rates for the platform, directly improving user experience;
• Conducting design and code reviews and providing mentorship to other team members;
• Continuously iterating to engage customers and bring excitement to the Sports Betting and Gaming industry.

Step into a pivotal role at the heart of Enterprise Engineering, where strategy meets execution across a fast-scaling, product-led organisation. As a Technical Program Manager in Super, you’ll operate at the center of multiple high-impact initiatives—connecting four engineering tribes and cross-functional guilds to ensure seamless delivery in a year defined by transformation. Working closely with senior leadership and reporting into the CIO’s office, you will drive the day-to-day orchestration of complex programmes, turning ambitious plans into coordinated action. This is an opportunity to shape how a modern, automation-first platform enables growth, innovation, and operational excellence across an entire enterprise.

Step into a pivotal role at the heart of Enterprise Engineering, where strategy meets execution across a fast-scaling, product-led organisation. As a Technical Program Manager in Super, you’ll operate at the center of multiple high-impact initiatives—connecting four engineering tribes and cross-functional guilds to ensure seamless delivery in a year defined by transformation. Working closely with senior leadership and reporting into the CIO’s office, you will drive the day-to-day orchestration of complex programmes, turning ambitious plans into coordinated action. This is an opportunity to shape how a modern, automation-first platform enables growth, innovation, and operational excellence across an entire enterprise.

Step into a pivotal role at the heart of Enterprise Engineering, where strategy meets execution across a fast-scaling, product-led organisation. As a Technical Program Manager in Super, you’ll operate at the center of multiple high-impact initiatives—connecting four engineering tribes and cross-functional guilds to ensure seamless delivery in a year defined by transformation. Working closely with senior leadership and reporting into the CIO’s office, you will drive the day-to-day orchestration of complex programmes, turning ambitious plans into coordinated action. This is an opportunity to shape how a modern, automation-first platform enables growth, innovation, and operational excellence across an entire enterprise.

Step into a pivotal role at the heart of Enterprise Engineering, where strategy meets execution across a fast-scaling, product-led organisation. As a Technical Program Manager in Super, you’ll operate at the center of multiple high-impact initiatives—connecting four engineering tribes and cross-functional guilds to ensure seamless delivery in a year defined by transformation. Working closely with senior leadership and reporting into the CIO’s office, you will drive the day-to-day orchestration of complex programmes, turning ambitious plans into coordinated action. This is an opportunity to shape how a modern, automation-first platform enables growth, innovation, and operational excellence across an entire enterprise.

At Superbet, data isn’t a support function, it’s at the heart of every major decision we make. As a Data Scientist, you’ll operate at the intersection of product, commercial, and marketing strategy. Your analyses won’t sit in slide decks; they’ll directly shape how millions of customers engage with our products.

This is a role for very special kind of analyst: who love hard problems, thrive in ambiguity, and get energized by moving from messy data to clear insights that drive strategy. You’ll be expected to not just report what happened, but uncovering why, anticipating what’s next, and influencing what we should do about it.

What You’ll Do

• Be the Decision Engine: Run deep-dive analyses into customer behavior, product usage, and commercial performance. Go beyond surface-level metrics to uncover the drivers behind the phenomenon.
• Shape Strategy with Data: Influence product roadmaps, commercial tactics, and marketing strategies by framing the right questions, running experiments (A/B testing, causal inference etc.), and delivering insights that change the course of decisions.
• Automate Intelligence: Build scalable dashboards, reporting systems, and data tools that enable teams across Superbet to make smarter, faster, data-driven decisions.
• Partner Across the Business: Collaborate with Product Managers, Commercial leaders, Engineers, Designers, and Marketers. You won’t just answer questions, you’ll help define them, challenge assumptions, and bring analytical rigor to high-stakes discussions.
• Tackle Ambiguity: Superbet moves fast. The questions won’t always be clear. You’ll be the one who can bring structure to chaos, translating broad business challenges into sharp, analytical problems.

What We’re Looking For

• Technical Mastery: SQL fluency (we use Snowflake) is a non-negotiable (but, we are open if you can make data talk through other languages!). You should be equally comfortable working with complex data as you are doing deep inquiry through statistical/ML methods and bringing them to life in dashboards (we use Tableau).
• Data Storytelling: You excel at transforming complex analyses into clear, compelling narratives. You can communicate insights effectively to both technical and non-technical stakeholders, making data accessible and actionable for decision-making.
• Commercial & Product Acumen: You don’t just crunch numbers; you understand how data connects to business outcomes, product design, and customer behavior.
• Bias for Impact: You care less about perfect models and more about driving measurable change. Your analyses are only successful if they move the needle.
• Proven Track Record: Previous experience in analytics and product data science roles (ideally in product or commercial domains) where you’ve directly influenced strategy and growth.
• Education: Degree in Data Science, Statistics, Economics, Computer Science/Engg., Mathematics, or a related quantitative field OR equivalent work experience.
• Years of Experience: We are hiring for roles with at least 2+ years of relevant experience.

We are currently looking for a new Product Support Operator to join our team! Cooperating with the rest of the team, you will provide your expert support and ensure all of our online-related software product issues get resolved and documented.

What you'll be doing:

• Providing technical support for our online software products, be they developed by internal development teams or third-party suppliers
• Supporting Helpdesk and IT field teams
• Documenting product issues and creating Incident reports
• Announcing scheduled maintenance and providing necessary support during maintenance
• Updating Product support procedures to ensure internal and provider SLA provisions are met
• Product performance monitoring and testing
• Collecting product data, analysing it and producing technical metrics and statistics for market use

We're looking for someone with:

• Customer and/or product support experience
• Proficiency with Microsoft Office tools
• Experience working with issue tracking tools (e.g. JIRA, Teamwork, Trello etc.)ls
• Fluency in English language
• Great communication skills, professionalism and an affinity for teamwork
• No issue with working in shifts
• High levels of adaptability to demanding situations and time constraints
• Base in Athens

Job Summary

We are seeking a strategic CRM Lead to lead our lifecycle, automation, and campaign optimization efforts for our platform. In this role, you will oversee the end-to-end CRM strategy, ensuring campaigns align with business goals, automated flows are optimized, and user experiences are seamless. You will collaborate with Central Ops, Data, and Local Teams to drive retention, conversions, and player engagement through data-driven decisions and flawless execution.

*Position based in Rio de Janeiro or São Paulo.

What you’ll be doing:

• CRM Strategy & Business Alignment
  • Plan and execute CRM campaigns (onboarding, retention, reactivation, promotions) that align with business KPIs (LTV, retention, conversion).
  • Work closely with Central Ops to localize and optimize lifecycle flows for the Brazilian market.
  • Ensure campaigns comply with gambling regulations (bonus T&Cs, responsible gaming messaging).
• Partner with the CRM Lead to:
  • Align on integrated campaign planning and calendar management
  • Oversee unified customer communication strategies
  • Exchange data-driven feedback to enhance overall CRM performance
• Automation & Lifecycle Optimization
  • Lead the development and refinement of automated CRM journeys (FTDs, churn prevention, win-back campaigns).
  • Improve trigger-based communications (behavioral, transactional, segmentation) to enhance player engagement.
  • Continuously A/B test messaging, timing, and incentives across email, push, SMS, and in-app channels.
• Campaign Quality & Performance
  • Oversee QA processes to ensure error-free campaign execution (copy, links, compliance, UX).
  • Monitor and report on CRM metrics (CTR, conversion, retention, ROI), identifying areas for improvement.
  • Collaborate with Data & Analytics to refine targeting, segmentation, and personalization strategies.
• User Experience & On-Site Optimization
  • Partner with On-Site Content & UX Teams to enhance user flows (registration, deposits, campaign landing pages).
  • Ensure SEO-optimized content and intuitive navigation to maximize conversions.
  • Address friction points in the customer journey using CS feedback, social media insights, and data analysis.
• Reporting & Continuous Improvement
  • Deliver weekly/monthly performance reports to stakeholders, highlighting wins, challenges, and action plans.
  • Implement best practices for CRM automation, localization, and scalability.
  • Stay updated on iGaming trends, tools, and tech to keep CRM strategies competitive.

What We’re Looking For

• 2+ years in CRM, preferably in iGaming, sports betting, or digital marketing.
• Proven expertise in lifecycle marketing, automation tools, and A/B testing.
• Strong analytical skills (Excel/Sheets, dashboards) with a focus on data-driven optimization.
• Fluent in English and Brazilian Portuguese (written/spoken).
• Leadership experience with the ability to mentor teams and collaborate cross-functionally.
• Knowledge of gambling compliance, UX principles, and Conversion Rate Optimization tactics.

We are one of the largest sports betting operators in the region making 1000+ location networks work across multiple geographies. If you ever wanted to see how software can handle 22 million bets per month - why not join us?

You’ll have the opportunity to bring beautiful solutions to life through clean and maintainable code, contribute to feature development from day one, and work closely with a passionate and diverse team of engineers, product managers, and designers.

We’re looking for a Senior Backend Engineer to join the Player – Transact Tribe, a team with organization-wide impact and deep connections across multiple engineering areas. As a Senior Engineer, you will help shaping systems that power critical functionality across the organization and connect multiple engineering domains ⚙️

We're are looking for someone who has:

• A minimum of 6 years of hands on experience in a large scale production environment.
• Has experience engineering high-quality, highly scalable software in any object-oriented or Functional language
• A willingness to learn new technologies (we are working with Golang, Erlang, Elixir)
• A talent for clean coding, simple solutions, automated testing, and continuous deployment
• A passion for working in the cloud and automation
• Experience working with distributed systems
• Experience building and improving upon observability
• A passion for creating user-centric, data driven solutions

Bonus points for:

• Experience in AWS (Cloudformation, MSK, S3, Cognito etc..)
• An interest in Functional Programming
• Knowledge of Kafka

What you'll do:

• Collaborate closely with engineering leadership and teams to design and implement scalable and robust software solutions
• Improve the existing platform to increase the amount of business functionality driven by end-user configuration
• Enhance system automation (scale, resiliency, deployment)
• Build and enhance core platform components and shared libraries (AWS, Go, Erlang, Kafka) used across the organization
• Work with technical and non-technical stakeholders from the wider organization to understand and drive improvements across the platform
• Build on our CloudNative platform, enabling more use of AWS technology to aid in speeding up delivery, scale, and resiliency
• Analyze complex system challenges and work on improving architecture, scalability, and platform efficiency
• Drive technical initiatives from concept to execution, influencing decisions and aligning multiple teams
• Leading projects and tasks and driving them to completion
• Drive continuous improvement initiatives to enhance team productivity and efficiency.

About the role

To support the scaling momentum we are witnessing, we are hiring multiple Senior Engineering Managers across several teams. This is a unique opportunity to lead high-performing engineering teams, drive technical excellence, and shape impactful products at scale in a fast-moving, collaborative environment.

We’re looking for someone who has:

• Experience in Technical and People leadership
• Strong exposure to hiring engineers and establishing team culture.
• Deep understanding of the software development lifecycle
• Advocate of servant leadership: Takes a hands-on approach to engineering daily basis.
• Experience resolving complex engineering and communication issues
• Great time management, organizational and multitasking skills

Bonus points for:

• Experience of hiring and scaling a distributed team across multiple domains.
• Experience with developing, deploying, and maintaining microservices-oriented applications

What you’ll be doing:

• Hiring  and leading a the team of engineers; reporting directly to you will be engineers (tech leads, software engineers, QAs)
• Ensure growth and development opportunities for all team members which includes employee coaching and mentoring, identifying and removing roadblocks and distractions, running regular 1:1s and feedback sessions with team members, performing performance reviews for the direct reports
• Nurturing a strong relationship with other engineering managers, technical leads and product managers
• Stakeholder coordination: defining priorities, managing expectations, ensuring regular updates and follow-ups regarding the teams’ scope of work
• Supporting engineering department goals by setting team requirements, goals and timelines
• Making relevant technical and business decisions that ensure predictable delivery in terms of timelines, stability, and performance
• Building and maintaining the culture of engineering excellence - we don’t cut corners when it comes to quality and reliability

About the role

To support the scaling momentum we are witnessing, we are hiring multiple Senior Engineering Managers across several teams. This is a unique opportunity to lead high-performing engineering teams, drive technical excellence, and shape impactful products at scale in a fast-moving, collaborative environment.

We’re looking for someone who has:

• Experience in Technical and People leadership
• Strong exposure to hiring engineers and establishing team culture.
• Deep understanding of the software development lifecycle
• Advocate of servant leadership: Takes a hands-on approach to engineering daily basis.
• Experience resolving complex engineering and communication issues
• Great time management, organizational and multitasking skills

Bonus points for:

• Experience of hiring and scaling a distributed team across multiple domains.
• Experience with developing, deploying, and maintaining microservices-oriented applications

What you’ll be doing:

• Hiring  and leading a the team of engineers; reporting directly to you will be engineers (tech leads, software engineers, QAs)
• Ensure growth and development opportunities for all team members which includes employee coaching and mentoring, identifying and removing roadblocks and distractions, running regular 1:1s and feedback sessions with team members, performing performance reviews for the direct reports
• Nurturing a strong relationship with other engineering managers, technical leads and product managers
• Stakeholder coordination: defining priorities, managing expectations, ensuring regular updates and follow-ups regarding the teams’ scope of work
• Supporting engineering department goals by setting team requirements, goals and timelines
• Making relevant technical and business decisions that ensure predictable delivery in terms of timelines, stability, and performance
• Building and maintaining the culture of engineering excellence - we don’t cut corners when it comes to quality and reliability

What You’ll Do

• Technical AI governance and assurance
• Operationalise AI governance requirements across the full AI lifecycle, from ideation and use-case approval through development, validation, deployment, monitoring, change management, and retirement.
• Review AI and ML systems at a technical level, including model design, feature pipelines, training approaches, validation methods, deployment architecture, monitoring controls, and human oversight mechanisms.
• Translate technical system characteristics into clear governance, risk, and regulatory positions, including mapping to requirements under the EU AI Act, GDPR, LGPD and other relevant frameworks.
• Conduct risk assessments and assurance reviews of AI systems, including risks relating to bias, explainability, privacy, robustness, model drift, misuse, human oversight, transparency, and customer impact.
• Assess whether AI systems have the right documentation, controls, and evidence to support internal governance, regulatory scrutiny, and audit.
• Governance implementation
• Embed governance checkpoints, review criteria, and control requirements into product, engineering, and model development workflows.
• Design and maintain practical governance artefacts such as AI inventories, use-case classification approaches, risk assessment templates, control libraries, testing standards, and review rubrics.
• Define minimum evidence requirements for AI systems, including documentation of intended purpose, system design, data lineage, validation, performance metrics, limitations, human oversight, and post deployment monitoring.
• Audit, compliance, and regulatory readiness
• Perform technical governance reviews and audits of AI systems and supporting processes.
• Test the design and operating effectiveness of AI-related controls and identify remediation actions where gaps exist.
• Produce structured findings, risk opinions, and assurance reports for technical and non-technical stakeholders.
• Support audit and regulatory readiness by building defensible compliance narratives and evidence packs.
• Escalate material issues, control weaknesses, or ethical concerns and track remediation through to closure.
• Monitoring and reporting
• Help define and track meaningful AI governance, risk, and assurance metrics.
• Develop dashboards and reporting views that provide visibility of AI use cases, risk status, control coverage, review outcomes, incidents, and remediation progress.
• Oversee or challenge post-deployment monitoring for model performance, fairness, stability, drift, and adverse customer or business outcomes.
• Business partnership and capability building
• Work directly with data scientists, ML engineers, product teams, and business owners to help them build compliant and trustworthy AI systems without slowing innovation unnecessarily.
• Build organisational capability by translating regulatory and governance expectations into practical guidance, playbooks, and training.
• Keep stakeholders informed on emerging AI regulatory developments, assurance techniques, and good practice.

What We’re Looking For

• Extensive of experience across AI/ML, model risk, technical assurance, or technical AI governance, with a meaningful part of that experience in a regulated environment.
• Preferred prior background as an ML engineer, data scientist, model validator, AI architect, or similar technical role, with subsequent and/or experience in AI governance,
• AI assurance, model risk, or regulatory delivery.
• Experience conducting deep reviews of AI/ML systems beyond policy conformance, including assessment of model design, validation, monitoring, and operational controls.
• Experience translating technical AI concepts into regulatory, risk, audit, or compliance language for senior stakeholders.
• Experience implementing governance processes, controls, and assurance mechanisms in real delivery environments, not just designing high-level frameworks.
• Strong working knowledge of several of the following: EU AI Act, GDPR/LGPD and automated decision-making / profiling considerations, ISO/IEC 42001, ISO/IEC 23894,
• NIST AI RMF, OECD or other leading responsible AI frameworks, sector or market expectations relevant to gambling, customer protection, and technology risk
• Strong understanding of how AI and ML systems are built, evaluated, deployed, and monitored in production.
• Ability to interpret model and system documentation, architecture diagrams, data flows, validation results, and monitoring outputs.
• Familiarity with common ML approaches, LLM / generative AI patterns, model lifecycle tooling, and data/ML platforms.
• Familiarity with cloud-based AI environments such as AWS, Azure, or GCP.
• Stakeholder and delivery skills
• Able to work across technical, product, risk, legal, cybersecurity, and operational teams with credibility.
• Strong written skills, including the ability to produce clear review reports, risk assessments, control evaluations, and executive-ready summaries.
• Comfortable leading workshops, challenging constructively, and driving remediation.
• Able to operate with autonomy and create structure where none exists.
• Strong judgement, pragmatism, and attention to evidence.

The Senior Employee Relations Partner is a strategic role responsible for building and embedding best‑practice employee relations capabilities across the organization. The focus of the role is on knowledge sharing, capability building, and programmatic ER and compliance frameworks, rather than direct ownership of all individual employee relations cases.

The role is designed to create consistency, scalability, and risk mitigation across employee relations and compliance as the company continues to grow and expand internationally.

Key Responsibilities

Employee Relations Strategy & Frameworks

• Design and implement group‑wide employee relations frameworks, policies, and guidelines aligned with local labor regulations and business needs.
• Establish best‑practice ER standards and ensure consistent application across countries and business units.
• Take a programmatic approach to ER, identifying themes, systemic risks, and improvement opportunities across the organization.

Compliance Policies & Governance

• Lead the development, review, and maintenance of employee‑related compliance policies across all relevant topics (e.g. conduct, disciplinary processes, grievances, harassment, ethics, investigations, whistleblowing, working conditions, and related employment compliance areas).
• Ensure compliance policies are globally consistent yet locally adaptable, reflecting applicable labor laws and regulatory requirements in each jurisdiction.
• Partner closely with Legal to ensure policies are legally sound, risk‑mitigated, and aligned with regulatory expectations.
• Establish clear policy governance, ownership, and escalation models, including guidance on interpretation and application by HR and leaders.
• Drive effective policy communication, training, and awareness, ensuring policies are understood and consistently applied across the organization.

Capability Building & Knowledge Sharing

• Build ER and compliance capability within HR and leadership teams through guidance, toolkits, playbooks, and training.
• Act as a center of expertise for complex employee relations and compliance topics, supporting HR teams rather than managing all cases directly.
• Develop and deliver learning sessions, case studies, and practical guidance to upskill local HR teams.

Advisory Role (Not Case Ownership)

• Provide strategic advice and escalation support for complex or high‑risk ER and compliance matters, without assuming responsibility for managing all individual cases end‑to‑end.
• Unlike localized ER roles (e.g. full case ownership in specific countries), this role does not manage all ER cases across the business, but supports them through expertise and frameworks.

Risk Management & Insights

• Monitor ER and compliance trends, disputes, and risk exposure to proactively identify and address potential systemic issues.
• Use insights from cases and policy application to continuously improve frameworks, guidance, and training.

Collaboration with Legal

• Work hand‑in‑hand with the Employment Lawyer role under the Legal function.
• Partner closely on:
• Complex employee relations and compliance matters
• Policy interpretation and legal validation
• International expansion into new jurisdictions

Key Stakeholders

• HR Leadership and HR Business Partners
• Local HR Ops
• Legal  - Employment Lawyer
• Senior Leaders and People Managers
• People & Culture, Rewards, Talent, and Compliance functions

Role Scope & Boundaries

• Ownership of ER and employee‑related compliance frameworks.
• Focus on scalable, policy‑driven solutions rather than country‑specific execution.
• ER case management remains with local HR teams, supported by this role through expertise, policies, and governance.

The Senior Employee Relations Partner is a strategic role responsible for building and embedding best‑practice employee relations capabilities across the organization. The focus of the role is on knowledge sharing, capability building, and programmatic ER and compliance frameworks, rather than direct ownership of all individual employee relations cases.

The role is designed to create consistency, scalability, and risk mitigation across employee relations and compliance as the company continues to grow and expand internationally.

Key Responsibilities

Employee Relations Strategy & Frameworks

• Design and implement group‑wide employee relations frameworks, policies, and guidelines aligned with local labor regulations and business needs.
• Establish best‑practice ER standards and ensure consistent application across countries and business units.
• Take a programmatic approach to ER, identifying themes, systemic risks, and improvement opportunities across the organization.

Compliance Policies & Governance

• Lead the development, review, and maintenance of employee‑related compliance policies across all relevant topics (e.g. conduct, disciplinary processes, grievances, harassment, ethics, investigations, whistleblowing, working conditions, and related employment compliance areas).
• Ensure compliance policies are globally consistent yet locally adaptable, reflecting applicable labor laws and regulatory requirements in each jurisdiction.
• Partner closely with Legal to ensure policies are legally sound, risk‑mitigated, and aligned with regulatory expectations.
• Establish clear policy governance, ownership, and escalation models, including guidance on interpretation and application by HR and leaders.
• Drive effective policy communication, training, and awareness, ensuring policies are understood and consistently applied across the organization.

Capability Building & Knowledge Sharing

• Build ER and compliance capability within HR and leadership teams through guidance, toolkits, playbooks, and training.
• Act as a center of expertise for complex employee relations and compliance topics, supporting HR teams rather than managing all cases directly.
• Develop and deliver learning sessions, case studies, and practical guidance to upskill local HR teams.

Advisory Role (Not Case Ownership)

• Provide strategic advice and escalation support for complex or high‑risk ER and compliance matters, without assuming responsibility for managing all individual cases end‑to‑end.
• Unlike localized ER roles (e.g. full case ownership in specific countries), this role does not manage all ER cases across the business, but supports them through expertise and frameworks.

Risk Management & Insights

• Monitor ER and compliance trends, disputes, and risk exposure to proactively identify and address potential systemic issues.
• Use insights from cases and policy application to continuously improve frameworks, guidance, and training.

Collaboration with Legal

• Work hand‑in‑hand with the Employment Lawyer role under the Legal function.
• Partner closely on:
• Complex employee relations and compliance matters
• Policy interpretation and legal validation
• International expansion into new jurisdictions

Key Stakeholders

• HR Leadership and HR Business Partners
• Local HR Ops
• Legal  - Employment Lawyer
• Senior Leaders and People Managers
• People & Culture, Rewards, Talent, and Compliance functions

Role Scope & Boundaries

• Ownership of ER and employee‑related compliance frameworks.
• Focus on scalable, policy‑driven solutions rather than country‑specific execution.
• ER case management remains with local HR teams, supported by this role through expertise, policies, and governance.

We are searching for a motivated and detail-oriented Workday HCM Analyst to join our HR Technology team. This role is a fantastic entry point for someone looking to build a career in HRIS, focusing on the "engine" of our HR department: Workday Core HCM and our employee support ecosystem.
As a Workday Analyst, you will be responsible for maintaining the integrity of our people's data and ensuring that our core HR processes run seamlessly. Additionally, you will play a key role in supporting Workday Help, ensuring our employees have the right resources and support channels at their fingertips.

What you'll be doing:

Core HCM & Data Integrity:

• Organizational Management: maintain and update supervisory organizations, cost centers, and location hierarchies.
• Employee Lifecycle Support: assist in the administration of core business processes, including hires, job changes, promotions, and terminations.
• Data Stewardship: Act as the guardian of our "source of truth," performing regular audits on worker records, job profiles, and organizational structures to ensure data accuracy.

Workday Help & Employee Experience:

• Help Desk Administration: Assist in the setup and maintenance of Workday Help, including the configuration of case types and routing rules for employee inquiries.
• Knowledge Management: Support the creation and maintenance of the internal Knowledge Base, ensuring articles are up-to-date and easily accessible to employees.
• Service Delivery: Monitor ticket trends within Workday Help to identify common pain points and suggest system improvements.

System Support & Reporting:

• Functional Support: Serve as the first line of defense for user inquiries, helping employees and managers navigate Workday tasks and resolving basic access or process issues.
• Custom Reporting: Develop and maintain basic custom reports to provide HR stakeholders with actionable data.
• Release Management: Participate in the testing of Workday’s bi-annual feature releases, identifying how new HCM and Help functionality can benefit the organization.

We're looking for someone with:

• Experience: 1–2 years of experience in an HR, IT, or Data Analytics environment. Previous exposure to Workday is highly advantageous.
• Technical Aptitude: A strong interest in HR technology and the ability to quickly learn complex software configurations.
• Knowledge of Support Tools: Familiarity with or a strong desire to learn Workday Help or similar HR ticketing/case management systems.
• Communication: Clear verbal and written English skills; ability to write "employee-facing" content for knowledge base articles.
• Problem-Solving: A methodical approach to troubleshooting with a high degree of attention to detail.

We're looking for someone who:

• Is interested in building a career in payments, antifraud, and risk
• Has a good level of English (both written and spoken)
• Is detail-oriented with a strong analytical mindset
• Is naturally curious and attentive to irregularities
• Has a proactive approach and looks for ways to improve processes
• Is comfortable working in a dynamic, shift-based environment (including weekends and holidays)
• Has experience or interest in payment operations, reconciliation, or fraud/risk (a plus)

What you’ll be doing:

• Monitor daily payment flows (deposits, withdrawals, refunds) across multiple payment methods and markets
• Track transaction performance, identify issues, and ensure smooth payment operations
• Investigate and resolve payment-related issues (e.g. delays, missing transactions, PSP performance)
• Perform reconciliations between platform, PSPs, and bank data, ensuring accuracy and resolving discrepancies
• Support chargeback and dispute processes, including monitoring and documentation
• Collaborate with internal teams (Finance, Risk, Customer Support, Product) and external PSPs
• Act as a point of contact for payment incidents and ensure timely resolution
• Contribute to fraud prevention efforts and ongoing process improvements

Job Summary: 

Reporting to the Casino Manager for Superbet Brazil, you'll work closely with local teams alongside compliance, commercial, and operations colleagues across multiple time zones. It's a hands-on role for someone who enjoys owning workflows end-to-end and using data to improve the player experience.

What you'll do

• Partner with cross-functional teams to help bring casino vertical go-to-market initiatives to life, in line with business priorities.
• Support the Casino Manager in managing casino game supplier relationships, including exclusivity arrangements and promotional deals.
• Help keep casino lobbies fresh, modern, and competitive by optimizing game placement, refreshing banners, and balancing commercial drivers with exclusive game opportunities.
• Be part of the team that other departments turn to for casino game input, sharing recommendations based on player preferences, behaviour, and business objectives.
• Contribute to player-journey optimization and help ensure everything runs smoothly behind the scenes.
• Keep an eye on casino performance and customer support channels to spot and resolve game issues or friction points.
• Build a continuous feedback loop with the Casino Manager to surface and address friction in the customer experience.
• Maintain a strategic oversight of the iGaming market, focusing on emerging innovations, exclusive promotions, and bespoke content. Monitor competitors, social media, and player bases to ensure we remain consistently positioned one step ahead of the industry.

What you'll bring

• Fluent in English, since all collaboration with internal and external stakeholders happens in English.
• Good organizational skills and the ability to comfortably juggle multiple workflows and stakeholders.
• An analytical mindset and a willingness to navigate data, find insights, and use them to support performance.
• A proactive approach and natural drive to take initiative.
• Comfort working independently within a hybrid model and collaborating across distributed teams.
• Experience in the casino or iGaming industry is a plus. If not, a genuine interest in the online casino space goes a long way.
• Comfortable with occasional business travel.

he Gaming Integrations team is at an inflection point. We operate ~26 provider integrations across three runtimes (Elixir, Node.js, Erlang) and are the critical path for Superbet entering new markets.

This role is a key part of our capacity plan. You'll join a small but high-impact team and immediately contribute to real challenges: rebuilding our game platform into a scalable, multi-studio platform, and accelerating integration delivery so Superbet launches in new countries faster.

What You'll Be Working

• Elixir platform migration: Contributing to the migration of our Node.js/Erlang integrations to the new Elixir-based platform. Feature parity across runtimes is a blocker for many localizations today.
• Game Studio Integrations: Owning the full lifecycle of new provider integrations (launchUrl, authenticate, balance, debit, credit, void) from implementation through production sign-off.
• Platform architecture: Implementing CI/CD pipelines, shared services, and the modular architecture needed to support multiple exclusive gaming studios at scale.
• Operational excellence: Keeping KTLO (keeping the lights on) under 10% of team capacity while maintaining high availability across all 26+ live integrations.

What We Expect

Project Impact

• Consistently high productivity across many concurrent projects, and delivers large scope with quality and mature practices
• Proactively identifies problems and drives resolution, often without guidance
• Leads larger projects or small squads, runs meetings, writes status reports, tracks delivery
• Helps make the people around them move faster by identifying what's slowing the team down
• Demonstrates impact clearly through metrics, not just activity

Engineering Excellence

• Takes end-to-end ownership of product quality: reliability, efficiency, security, and performance
• Drives engineering efficiency improvements across the org (faster onboarding, better tooling, reduced cycle time)
• Becomes the established go-to owner of at least one component or system with expert depth
• Advocates for rapid prototyping and data-driven idea validation
• Develops and tracks metrics that quantify product quality and engineering efficiency

Communication & Collaboration

• Builds working relationships cross-functionally (product, SRE, QA, integration managers, gaming studios)
• Proactively seeks and acts on feedback
• Gives detailed, specific positive and constructive feedback to the Tribe lead and teammates
• Facilitates fast learning cycles and nurtures innovation within the team

Organizational Impact

• Actively mentors less-experienced engineers and creates conditions for them to grow
• Participates in recruiting and interviewing (especially for diversity recruiting)
• Onboards new team members and makes codebases easy to ramp up on
• Invests in their own skills and brings new knowledge back to the team (currently relevant: Elixir, Kafka operations, distributed systems at scale)

What We're Looking For

• MUSTs
  • High agency — proven track record of unblocking themselves and helping drive improvements across a team
  • Experience with microservice and event-based architectures
  • Experience with Kafka (operating Kafka in production is a strong bonus)
• Experience
  • 5+ years building high-quality software with strong engineering practices (code reviews, CI/CD, design docs)
  • Experience building highly-available, highly-scalable, distributed backend systems
  • Worked cross-functionally in product organizations alongside product managers, designers, and stakeholders
• Technical
  • Node.js / TypeScript
  • Kafka
  • Elixir or functional programming experience — strong bonus (our strategic direction)
  • Kubernetes, Docker, AWS
  • Experience in the betting or gaming industry
• Cultural & Behavioral
  • Strong collaborator — not a solo player, not an asshole
  • Product engineer mindset — not purely tech-focused, understands business context
  • Strong sense of ownership and problem-solving instinct
  • Clear, direct communication

Why Join Us

• T-shaped team where engineers contribute across the full stack and influence technical direction
• Fully remote, team distributed across Europe
• Partner directly with exclusive Game Studios building casino content for Superbet
• Lead and mentor in a small team with high visibility and real ownership
• High-revenue, high-stakes domain with real business impact
• Help steer the technical strategy of a growing team

The Gaming Integrations team is at an inflection point. We operate ~26 provider integrations across three runtimes (Elixir, Node.js, Erlang) and are the critical path for Superbet entering new markets.

This role is a key part of our capacity plan. You'll join a small but high-impact team and immediately contribute to real challenges: rebuilding our game platform into a scalable, multi-studio platform, and accelerating integration delivery so Superbet launches in new countries faster.

What You'll Be Working

• Elixir platform migration: Contributing to the migration of our Node.js/Erlang integrations to the new Elixir-based platform. Feature parity across runtimes is a blocker for many localizations today.
• Game Studio Integrations: Owning the full lifecycle of new provider integrations (launchUrl, authenticate, balance, debit, credit, void) from implementation through production sign-off.
• Platform architecture: Implementing CI/CD pipelines, shared services, and the modular architecture needed to support multiple exclusive gaming studios at scale.
• Operational excellence: Keeping KTLO (keeping the lights on) under 10% of team capacity while maintaining high availability across all 26+ live integrations.

What We Expect

Project Impact

• Consistently high productivity across many concurrent projects, and delivers large scope with quality and mature practices
• Proactively identifies problems and drives resolution, often without guidance
• Leads larger projects or small squads, runs meetings, writes status reports, tracks delivery
• Helps make the people around them move faster by identifying what's slowing the team down
• Demonstrates impact clearly through metrics, not just activity

Engineering Excellence

• Takes end-to-end ownership of product quality: reliability, efficiency, security, and performance
• Drives engineering efficiency improvements across the org (faster onboarding, better tooling, reduced cycle time)
• Becomes the established go-to owner of at least one component or system with expert depth
• Advocates for rapid prototyping and data-driven idea validation
• Develops and tracks metrics that quantify product quality and engineering efficiency

Communication & Collaboration

• Builds working relationships cross-functionally (product, SRE, QA, integration managers, gaming studios)
• Proactively seeks and acts on feedback
• Gives detailed, specific positive and constructive feedback to the Tribe lead and teammates
• Facilitates fast learning cycles and nurtures innovation within the team

Organizational Impact

• Actively mentors less-experienced engineers and creates conditions for them to grow
• Participates in recruiting and interviewing (especially for diversity recruiting)
• Onboards new team members and makes codebases easy to ramp up on
• Invests in their own skills and brings new knowledge back to the team (currently relevant: Elixir, Kafka operations, distributed systems at scale)

What We're Looking For

• MUSTs
  • High agency — proven track record of unblocking themselves and helping drive improvements across a team
  • Experience with microservice and event-based architectures
  • Experience with Kafka (operating Kafka in production is a strong bonus)
• Experience
  • 5+ years building high-quality software with strong engineering practices (code reviews, CI/CD, design docs)
  • Experience building highly-available, highly-scalable, distributed backend systems
  • Worked cross-functionally in product organizations alongside product managers, designers, and stakeholders
• Technical
  • Node.js / TypeScript
  • Kafka
  • Elixir or functional programming experience — strong bonus (our strategic direction)
  • Kubernetes, Docker, AWS
  • Experience in the betting or gaming industry
• Cultural & Behavioral
  • Strong collaborator — not a solo player, not an asshole
  • Product engineer mindset — not purely tech-focused, understands business context
  • Strong sense of ownership and problem-solving instinct
  • Clear, direct communication

Why Join Us

• T-shaped team where engineers contribute across the full stack and influence technical direction
• Fully remote, team distributed across Europe
• Partner directly with exclusive Game Studios building casino content for Superbet
• Lead and mentor in a small team with high visibility and real ownership
• High-revenue, high-stakes domain with real business impact
• Help steer the technical strategy of a growing team

Role Purpose: To lead the strategic insourcing of the tax function and drive critical financial transformation projects. This is a high-visibility leadership role designed for a commercially minded finance professional capable of stepping outside of functional work and partnering with the business.

What you’ll be doing:

Tax:
· Establish In-House Capabilities: Lead the transition of tax activities from external advisors to an internal function, ensuring a seamless handover and immediate cost/process optimization.
· Compliance & Risk: maintain full oversight of local and international tax laws, ensuring 100% compliance across corporate tax, VAT, and regulatory filings.
· Optimization: Go beyond reporting to proactively manage tax planning strategies that minimize liabilities and optimize the company’s cash flow and financial performance.
· Audit Leadership: Act as the primary point of contact for tax authorities and external auditors, managing inquiries and defending the company’s position during inspections.
· Advisory: Provide high-level guidance on complex matters including Transfer Pricing and cross-border transactions.

Financial Transformation & Special Projects
· Lead the technical implementation of major regulatory changes (e.g., KSEF, JPK), ensuring systems and processes are future-proofed.
· Drive local implementation of Group-level transformation solutions and efficiency projects
· Act as the key finance stakeholder in ERP optimizations (MS Dynamics) to ensure tax and reporting requirements are automated and integrated.
· Support country management (marketing / commercial) by analyzing the tax and financial implications of new business initiatives or changes to the legislative landscape. This will include scenario planning.

We're looking for someone who:
· Has a degree in Accounting, Finance, Economics or related field; CPA or equivalent is required
· Has minimum 8+ years of experience in Finance, with strong foundation in Tax
· Has a good understanding of IFRS, local accounting standards, and tax legislation.

Competencies
· Ability to operate at a strategic level (influencing stakeholders) while retaining a hands-on approach.
· Ability to lead cross-functional projects from conception to delivery
· Excellent command of English with the ability to translate complex financial/tax concepts into commercial language for non-finance stakeholders.
· Change management experience
· Proficient in use of excel and ERP systems ( MS Dynamics preferred)

The present opportunity is subject to a determined length contract

• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Troubleshooting common issues with a product or service
• Knowing our products inside and out so that you can answer questions.
• Keeping records of customer interactions, comments, and complaints.
• Ensure customer satisfaction and provide professional customer support.
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.

• Proves excellent written and oral communication skills.
• Has customer orientation and ability to adapt/respond to different types of characters.
• Has good computers skills.
• Proves high attention to details.
• Has the ability to work under stressful and testing situations with customers.
• Has experience in customer service or customer facing roles

_{We are seeking a dynamic Talent Partner to lead our leadership hiring initiatives at the Super Technologies Group. In this pivotal role, you will collaborate closely with executive leadership to identify, attract, and secure top-tier talent that aligns with our strategic objectives. Your expertise in executive hiring will be crucial in shaping our leadership team and driving the growth and success of the organisation.}

_{We're Looking for Someone Who:}

• _{Has a proven track record in direct talent search, particularly in leadership roles across various domains, including commercial, and corporate.}
• _{Possesses exceptional interpersonal and communication skills, enabling effective collaboration with senior leaders and stakeholders at all levels.}
• _{Demonstrates a comprehensive understanding of market trends and the competitive landscape in talent acquisition.}
• _{Is strategic-minded, capable of aligning hiring strategies with business goals and organisational values.}
• _{Exhibits strong negotiation skills and the ability to influence decisions within the organisation.}
• _{Is passionate about building diverse leadership teams and fostering inclusive hiring practices.}
• _{Thrives in a fast-paced environment, adeptly adapting to changing priorities and challenges.}

_{What You'll Be Doing:}

• _{Strategic Partnership: Collaborate with executive leadership to define leadership hiring needs and develop tailored recruitment strategies that meet organizational goals.}
• _{Talent Sourcing: Utilise advanced sourcing techniques and extensive networks to identify and attract high-caliber executive talent.}
• _{Candidate Engagement: Build and nurture strong relationships with potential candidates, ensuring a positive and engaging candidate experience throughout the hiring process.}
• _{Market Intelligence: Conduct thorough market research and analysis to provide valuable insights on talent trends, compensation benchmarks, and competitive hiring practices.}
• _{Stakeholder Management: Engage with key stakeholders to communicate progress and provide regular updates on recruitment initiatives and candidate pipelines.}
• _{Diversity & Inclusion: Drive diversity and inclusion initiatives in leadership hiring, ensuring a broad range of perspectives and experiences are considered in the selection process.}
• _{Performance Metrics: Establish and track key performance indicators (KPIs) to measure the success of leadership hiring efforts and continuously enhance recruitment processes.}

_{What do we offer?} 

• _{Environment to grow and have impact.}
• _{Knowledge-sharing culture.}
• _{Competitive salary and bonuses.}
• _{Flexible working hours.}
• _{Open vacation policy.}

What you'll be doing:

You’ll support the improvement of customer support quality, focusing on process integrity, communication,  regulatory compliance, and coaching effectiveness.

Quality monitoring & Compliance

• Evaluate and score customer interactions across chat, phone, and other channels against quality and compliance standards.
• Ensure support interactions comply with internal policies and applicable gambling regulations. 
• Proactively identify risk-related issues and escalate when necessary.

Coaching & development

• Provide constructive feedback and coaching to customer support Team Leaders to improve performance and quality.
• Partner with Team Leaders to identify training needs and support continuous development.
• Help define best practices for communication and service excellence.

Quality processes & analytics

• Analyze QA data and support KPIs, extracting insights and trends.
• Generate regular reports and present actionable insights to stakeholders.

Automation & tools

• Drive QA execution through designated tools and propose opportunities for automation to reduce manual effort. 
• Maintain QA dashboards, scoring systems, and documentation in alignment with team objectives.

What we are looking for:

• 5+ years in customer operations / 3+ years quality assurance, preferably in iGaming, regulated financial services, or tech-enabled customer operations. 
• Demonstrated experience with QA evaluation frameworks, coaching, analytics, and compliance monitoring.
• Depth of QA expertise in customer operations with measurable impact on support performance.
• Strong analytical skills with the ability to interpret performance data and turn it into recommendations.
• Excellent communication & interpersonal skills for feedback and collaboration.
• Familiarity with QA tools, CRM systems, and reporting tools.
• Ability to independently drive processes and own quality results.
• Strong judgment in coaching, escalation handling, and compliance interpretation.
• Fluent Greek & English, both written and spoken.

Nice to Have

• Experience with QA automation tools or scripting to support QA workflows.
• Knowledge of compliance systems used in EU-regulated gambling markets.
• Background in large-scale support operations.

• Is interested in developing your career in the payment, antifraud and risk department;
• Is detail-oriented and an analytical problem-solver;
• Is naturally inquisitive and alert to irregular activity;
• Is innovative - to identify opportunities for improvements in existing processes;
• Proves good written and spoken English;
• Is willing to work shifts, weekends and Public Holidays;
• Has the ability to collaborate with team members from diverse nationalities and backgrounds;
• Has the ability to handle high-pressure situations and maintain composure;
• Is persistent and determined to achieve goals and meeting deadlines;

• Perform risk assessment of new and existing players at different stages;
• Ensuring all payment transactions are processed accurately and in a timely manner, complying with all operating procedures;
• Handle and verify KYC documents;
• Collaborate with the AML department;
• Help the CS team with payments and risk related players’ queries as well as process withdrawals;
• Communicate with the whole Team of a few nationalities – Polish, Romanian, Croatian, and Serbian;
• Assess and escalate cases accordingly to the responsible departments;
• Liaise with the other stakeholder service providers to solve payment processing issues and provide a high level of service towards the players;
• Use acquired skills to research and discover/solve fraud cases involving, but not limited to Credit card fraud, Bank Fraud, Identity theft;
• Take part in improving workflows and procedures;
• Ad hoc tasks when required by the Team Leader.

As a Payments Operations Analyst (APR), you will play a key role in ensuring the smooth, efficient, and secure performance of payment flows across Superbet’s global markets and brands.

Sitting within the Antifraud, Payments & Risk (APR) function, this role focuses on optimizing transaction success rates, reducing fraud and chargebacks, and ensuring accurate financial reconciliation across multiple payment service providers (PSPs) and methods.

You will act as a central point of coordination between internal teams (APR, Payments, Risk/Fraud, Finance, Customer Support, Product) and external partners, ensuring operational excellence and fast issue resolution in a high-volume, multi-market environment.

Who you are

• Curious and eager to build your career in payments, antifraud, and risk
• Detail-oriented, with a natural ability to spot patterns, anomalies, and inconsistencies
• A problem-solver who enjoys digging into data and finding the “why” behind issues
• Proactive and innovative, always looking for ways to improve processes and performance
• Comfortable working with data and able to translate insights into actions
• A strong communicator with good written and spoken English
• Flexible and reliable, with the ability to work in shifts, including weekends and public holidays

What you’ll be doing

Payment Operations & Monitoring

• Monitor daily payment flows (deposits, withdrawals, refunds) across cards, e-wallets, bank transfers, and alternative payment methods
• Track transaction success rates, identify decline patterns, and evaluate PSP performance across multiple markets
• Ensure timely processing of withdrawals in line with SLAs, including handling manual reviews and exceptions
• Investigate and resolve operational issues such as delayed or missing transactions, PSP disruptions, and settlement inconsistencies

Reconciliation & Financial Control

• Perform daily reconciliation between platform data, PSP reports, and bank statements
• Identify and resolve discrepancies including mismatched, duplicate, or missing transactions
• Investigate technical gaps (e.g. missing callbacks/DMNs) impacting financial accuracy
• Partner closely with Finance on settlement validation, fee verification, and balance tracking

Chargebacks & Disputes

• Own and manage the end-to-end chargeback lifecycle
• Monitor disputes, track trends, and ensure timely handling in line with scheme requirements
• Support the preparation and submission of representment evidence

Fraud & Risk Collaboration

• Work closely with Risk and Fraud teams to provide operational insights
• Contribute to the improvement of fraud prevention rules, triggers, and account controls
• Support decision-making around account restrictions and payment-related risk mitigation

Incident Management & PSP Coordination

• Act as a key contact for payment-related incidents and escalations
• Coordinate with PSPs and banking partners to resolve issues such as failed settlements, missing funds, and technical errors
• Manage trace requests (e.g. MT103) and ensure full visibility and audit trail of incidents
• Escalate critical issues proactively and drive timely resolution

What we’re looking for

• Solid understanding of payment ecosystems, including card flows (authorization, clearing, settlement)
• Good knowledge of the chargeback lifecycle (Visa, Mastercard)
• Strong analytical skills with high attention to detail
• Advanced Excel / Google Sheets skills (reconciliation, analysis, reporting)
• Ability to operate effectively in a fast-paced, high-volume, multi-market environment
• Strong ownership mindset and problem-solving approach
• Excellent communication skills and ability to work cross-functionally

Think of a product. Like lean, mean software. For sports betting. With the best possible real-time solutions. Now think of innovating the testing process. Stopping bugs from reaching production. Paying special attention to how and what is delivered. Directly tailoring the experience for tens of thousands of people daily. Sounds interesting?

What You’ll Be Doing:

• Be responsible for designing, implementing, and managing automated tests across the product suite
• Design and implement comprehensive test automation solutions that encompass web applications, web services (microservices), and native apps. Ensure coverage across various testing types, including UI testing, API testing, and others, to support robust quality assurance practices
• Collaborate with business stakeholders to define acceptance criteria for software projects
• Be jointly responsible for the maintenance and quality of codebases and infrastructure
• Issue Investigation and Reporting
• Quality Control: Ensure we have vital checks on all our products (metrics, health checks) dashboards, ensure critical business scenarios are covered and automate them.
• Making sure tests run in Continuous Integration

We Are Looking for Someone Who:

• Has a minimum of Bachelor’s degree in Computer Science or a related discipline
• Is highly proficient in Functional or Object-oriented programming
• Has strong understanding of QA processes and demonstrated experience in defining and implementing test designs from scratch
• Has extensive experience with test automation tools (Selenium, Cypress, Playwright etc.)
• Has extensive experience writing backend tests (API, unit, database) and testing RESTful services using tools such as Postman or SoapUI
• Has understanding of Non-Functional testing, especially Load and Performance testing
• Prefers a shift-left testing approach

Nice to Have:

• ISTQB certification
• Experience with BDD (Behaviour Driven Development)
• Knowledge of Ruby or JavaScript
• Experience using Xray or similar Test Management tool
• Experience with event-driven architecture (Kafka, AWS, Docker etc.), preferably in a Product environment

Customer Support at Superbet is not a cost center—it’s a strategic differentiator.

As we scale internationally, delivering fast, seamless, and high-quality support becomes critical to earning customer trust and driving long-term growth. This role sits at the center of that transformation.

We’re looking for a Senior Product Manager to rethink support from the ground up—blending AI-driven automation with exceptional human experiences—to build a world-class support product.

You’ll own a high-impact, high-visibility domain, applying cutting-edge AI (LLMs, automation, proactive support) to solve real customer problems at scale, while laying the foundations for how support operates in the future.

We're looking for someone with:

• 5+ years of product management experience, preferably in Customer Experience (CX), CRM, or internal tooling.
• Experience with AI/ML applications in support (e.g., NLP, LLMs) and integrating third-party support platforms (e.g., Zendesk, Intercom or similar).
• Ability to break down complex operational workflows into data-driven product requirements.
• Exceptional ability to communicate vision and technical concepts to both executive leadership and frontline agents.

What you'll be doing

• Define and execute a multi-year product vision for Customer Support that balances automated efficiency with human-centric care.
  • Support Automation: Design and scale intelligent, AI-powered self-service experiences that resolve customer issues before they even reach an agent.
  • Agent Experience (AX): Build best-in-class internal tools and workflows that empower support agents to deliver faster, higher-quality resolutions at scale.
• Leading the development of chatbots, help centres, and automated workflows that drive high self-service resolution rates.
• Partner with Support Operations to build a world-class agent desktop that reduces Average Handle Time (AHT) and improves Agent Satisfaction.
• Monitor and optimize key performance indicators, including CSAT (Customer Satisfaction), AHT, First Response Time, and Deflection Rate.
• Collaborate closely with Engineering, Design, Data Science, and Global Support Operations to deliver integrated solutions.

Traditional market research is built around studies. This role is not.

At Super, we are building an AI-native research function where insight is not delivered in isolated projects, but generated continuously through systems. As a Staff Market Intelligence Researcher, your primary tool is AI—not as a shortcut, but as the infrastructure through which research happens.

You will design and operate research systems that produce high-quality consumer and market intelligence at a speed and scale that traditional agency models cannot match. Where others deliver one study in six weeks, you will deliver multiple validated insights in a fraction of the time—not by working harder, but by working differently.

This is a hands-on, high-impact individual contributor role. You will sit across Marketing Intelligence and Performance & Analytics, connecting consumer understanding directly to commercial outcomes, while building the workflows, tools, and infrastructure that make this possible.

What You’ll Be Doing

Building AI-Native Research Systems

You will move research from one-off studies to continuous intelligence systems.

• Design and run AI-moderated qualitative research at scale (e.g. interviews, concept testing, exploratory qual)
• Build repeatable workflows: survey pipelines, social listening synthesis, competitive monitoring agents
• Use LLMs to analyse large volumes of unstructured data (app reviews, transcripts, customer feedback)
• Implement validation frameworks to ensure AI outputs are reliable and decision-ready
• Optimise every workflow for speed, with most outputs delivered in days—not weeks

Delivering High-Throughput Insight

You will be the primary executor of research—not a coordinator.

• Own and triage research requests from across the marketing organisation
• Deliver insights within a two-week maximum turnaround (often faster for urgent needs)
• Translate findings into clear, actionable recommendations for marketing teams
• Run both synthetic-first validation and targeted human research where required

Owning Always-On Consumer & Brand Intelligence

You will build and maintain a live view of the consumer and brand.

• Operate a continuous brand intelligence system (pulse surveys, sentiment, social data)
• Maintain and evolve consumer segmentation frameworks
• Conduct deep qualitative research for complex or high-stakes questions
• Build and manage a structured, searchable insights library

Building Automated Competitive Intelligence

You will create a system that continuously monitors the market.

• Deploy automated agents to track competitor activity across ads, pricing, hiring, product, and media
• Synthesize signals into regular, decision-oriented competitive briefings
• Interpret what competitor activity means—not just what happened

Developing AI Research Infrastructure

You will build the foundation that enables scale.

• Own the AI research tool stack: evaluation, integration, and governance
• Create automated pipelines for intake, sampling, analysis, and delivery
• Establish best practices for responsible, rigorous AI-assisted research
• Stay ahead of emerging methodologies (synthetic research, agentic workflows, multimodal analysis)

Connecting Insight to Commercial Impact

You will bridge research with performance.

• Partner with analytics to explain performance trends through consumer understanding
• Feed insight into campaign development—not just post-campaign evaluation
• Contribute to leadership-level marketing intelligence reporting

What We Are Looking For

• 6–9 years in consumer insights or market research with strong mixed-methods expertise
• Proven experience building and running AI-augmented research workflows at scale
• Track record of operating in high-throughput, fast-paced environments
• Strong quantitative skills (survey design, sampling, analysis)
• Solid qualitative expertise (moderation, discussion design, synthesis)
• Experience with brand tracking or continuous measurement systems
• Commercial acumen—ability to connect insights to business outcomes
• Background in fast-moving digital consumer businesses (e.g. gaming, e-commerce, fintech)

Nice to Have

• Experience in gaming, sports betting, or high-LTV consumer sectors
• Familiarity with tools such as Brandwatch, Klue, Quantilop, Crayon, or similar
• Experience with AI research platforms (e.g. AI-moderated interviews, qualitative synthesis tools)
• Exposure to synthetic research methods (AI personas, simulated respondents)
• Coding experience (Python or R) for automation or analysis
• Multi-market or international research experience

Traditional market research is built around studies. This role is not.

At Super, we are building an AI-native research function where insight is not delivered in isolated projects, but generated continuously through systems. As a Staff Market Intelligence Researcher, your primary tool is AI—not as a shortcut, but as the infrastructure through which research happens.

You will design and operate research systems that produce high-quality consumer and market intelligence at a speed and scale that traditional agency models cannot match. Where others deliver one study in six weeks, you will deliver multiple validated insights in a fraction of the time—not by working harder, but by working differently.

This is a hands-on, high-impact individual contributor role. You will sit across Marketing Intelligence and Performance & Analytics, connecting consumer understanding directly to commercial outcomes, while building the workflows, tools, and infrastructure that make this possible.

What You’ll Be Doing

Building AI-Native Research Systems

You will move research from one-off studies to continuous intelligence systems.

• Design and run AI-moderated qualitative research at scale (e.g. interviews, concept testing, exploratory qual)
• Build repeatable workflows: survey pipelines, social listening synthesis, competitive monitoring agents
• Use LLMs to analyse large volumes of unstructured data (app reviews, transcripts, customer feedback)
• Implement validation frameworks to ensure AI outputs are reliable and decision-ready
• Optimise every workflow for speed, with most outputs delivered in days—not weeks

Delivering High-Throughput Insight

You will be the primary executor of research—not a coordinator.

• Own and triage research requests from across the marketing organisation
• Deliver insights within a two-week maximum turnaround (often faster for urgent needs)
• Translate findings into clear, actionable recommendations for marketing teams
• Run both synthetic-first validation and targeted human research where required

Owning Always-On Consumer & Brand Intelligence

You will build and maintain a live view of the consumer and brand.

• Operate a continuous brand intelligence system (pulse surveys, sentiment, social data)
• Maintain and evolve consumer segmentation frameworks
• Conduct deep qualitative research for complex or high-stakes questions
• Build and manage a structured, searchable insights library

Building Automated Competitive Intelligence

You will create a system that continuously monitors the market.

• Deploy automated agents to track competitor activity across ads, pricing, hiring, product, and media
• Synthesize signals into regular, decision-oriented competitive briefings
• Interpret what competitor activity means—not just what happened

Developing AI Research Infrastructure

You will build the foundation that enables scale.

• Own the AI research tool stack: evaluation, integration, and governance
• Create automated pipelines for intake, sampling, analysis, and delivery
• Establish best practices for responsible, rigorous AI-assisted research
• Stay ahead of emerging methodologies (synthetic research, agentic workflows, multimodal analysis)

Connecting Insight to Commercial Impact

You will bridge research with performance.

• Partner with analytics to explain performance trends through consumer understanding
• Feed insight into campaign development—not just post-campaign evaluation
• Contribute to leadership-level marketing intelligence reporting

What We Are Looking For

• 6–9 years in consumer insights or market research with strong mixed-methods expertise
• Proven experience building and running AI-augmented research workflows at scale
• Track record of operating in high-throughput, fast-paced environments
• Strong quantitative skills (survey design, sampling, analysis)
• Solid qualitative expertise (moderation, discussion design, synthesis)
• Experience with brand tracking or continuous measurement systems
• Commercial acumen—ability to connect insights to business outcomes
• Background in fast-moving digital consumer businesses (e.g. gaming, e-commerce, fintech)

Nice to Have

• Experience in gaming, sports betting, or high-LTV consumer sectors
• Familiarity with tools such as Brandwatch, Klue, Quantilop, Crayon, or similar
• Experience with AI research platforms (e.g. AI-moderated interviews, qualitative synthesis tools)
• Exposure to synthetic research methods (AI personas, simulated respondents)
• Coding experience (Python or R) for automation or analysis
• Multi-market or international research experience

Traditional market research is built around studies. This role is not.

At Super, we are building an AI-native research function where insight is not delivered in isolated projects, but generated continuously through systems. As a Staff Market Intelligence Researcher, your primary tool is AI—not as a shortcut, but as the infrastructure through which research happens.

You will design and operate research systems that produce high-quality consumer and market intelligence at a speed and scale that traditional agency models cannot match. Where others deliver one study in six weeks, you will deliver multiple validated insights in a fraction of the time—not by working harder, but by working differently.

This is a hands-on, high-impact individual contributor role. You will sit across Marketing Intelligence and Performance & Analytics, connecting consumer understanding directly to commercial outcomes, while building the workflows, tools, and infrastructure that make this possible.

What You’ll Be Doing

Building AI-Native Research Systems

You will move research from one-off studies to continuous intelligence systems.

• Design and run AI-moderated qualitative research at scale (e.g. interviews, concept testing, exploratory qual)
• Build repeatable workflows: survey pipelines, social listening synthesis, competitive monitoring agents
• Use LLMs to analyse large volumes of unstructured data (app reviews, transcripts, customer feedback)
• Implement validation frameworks to ensure AI outputs are reliable and decision-ready
• Optimise every workflow for speed, with most outputs delivered in days—not weeks

Delivering High-Throughput Insight

You will be the primary executor of research—not a coordinator.

• Own and triage research requests from across the marketing organisation
• Deliver insights within a two-week maximum turnaround (often faster for urgent needs)
• Translate findings into clear, actionable recommendations for marketing teams
• Run both synthetic-first validation and targeted human research where required

Owning Always-On Consumer & Brand Intelligence

You will build and maintain a live view of the consumer and brand.

• Operate a continuous brand intelligence system (pulse surveys, sentiment, social data)
• Maintain and evolve consumer segmentation frameworks
• Conduct deep qualitative research for complex or high-stakes questions
• Build and manage a structured, searchable insights library

Building Automated Competitive Intelligence

You will create a system that continuously monitors the market.

• Deploy automated agents to track competitor activity across ads, pricing, hiring, product, and media
• Synthesize signals into regular, decision-oriented competitive briefings
• Interpret what competitor activity means—not just what happened

Developing AI Research Infrastructure

You will build the foundation that enables scale.

• Own the AI research tool stack: evaluation, integration, and governance
• Create automated pipelines for intake, sampling, analysis, and delivery
• Establish best practices for responsible, rigorous AI-assisted research
• Stay ahead of emerging methodologies (synthetic research, agentic workflows, multimodal analysis)

Connecting Insight to Commercial Impact

You will bridge research with performance.

• Partner with analytics to explain performance trends through consumer understanding
• Feed insight into campaign development—not just post-campaign evaluation
• Contribute to leadership-level marketing intelligence reporting

What We Are Looking For

• 6–9 years in consumer insights or market research with strong mixed-methods expertise
• Proven experience building and running AI-augmented research workflows at scale
• Track record of operating in high-throughput, fast-paced environments
• Strong quantitative skills (survey design, sampling, analysis)
• Solid qualitative expertise (moderation, discussion design, synthesis)
• Experience with brand tracking or continuous measurement systems
• Commercial acumen—ability to connect insights to business outcomes
• Background in fast-moving digital consumer businesses (e.g. gaming, e-commerce, fintech)

Nice to Have

• Experience in gaming, sports betting, or high-LTV consumer sectors
• Familiarity with tools such as Brandwatch, Klue, Quantilop, Crayon, or similar
• Experience with AI research platforms (e.g. AI-moderated interviews, qualitative synthesis tools)
• Exposure to synthetic research methods (AI personas, simulated respondents)
• Coding experience (Python or R) for automation or analysis
• Multi-market or international research experience