Job Summary

We are seeking a strategic CRM Lead to lead our lifecycle, automation, and campaign optimization efforts for our platform. In this role, you will oversee the end-to-end CRM strategy, ensuring campaigns align with business goals, automated flows are optimized, and user experiences are seamless. You will collaborate with Central Ops, Data, and Local Teams to drive retention, conversions, and player engagement through data-driven decisions and flawless execution.

*Position based in Rio de Janeiro or São Paulo.

What you’ll be doing:

• CRM Strategy & Business Alignment
  • Plan and execute CRM campaigns (onboarding, retention, reactivation, promotions) that align with business KPIs (LTV, retention, conversion).
  • Work closely with Central Ops to localize and optimize lifecycle flows for the Brazilian market.
  • Ensure campaigns comply with gambling regulations (bonus T&Cs, responsible gaming messaging).
• Partner with the CRM Lead to:
  • Align on integrated campaign planning and calendar management
  • Oversee unified customer communication strategies
  • Exchange data-driven feedback to enhance overall CRM performance
• Automation & Lifecycle Optimization
  • Lead the development and refinement of automated CRM journeys (FTDs, churn prevention, win-back campaigns).
  • Improve trigger-based communications (behavioral, transactional, segmentation) to enhance player engagement.
  • Continuously A/B test messaging, timing, and incentives across email, push, SMS, and in-app channels.
• Campaign Quality & Performance
  • Oversee QA processes to ensure error-free campaign execution (copy, links, compliance, UX).
  • Monitor and report on CRM metrics (CTR, conversion, retention, ROI), identifying areas for improvement.
  • Collaborate with Data & Analytics to refine targeting, segmentation, and personalization strategies.
• User Experience & On-Site Optimization
  • Partner with On-Site Content & UX Teams to enhance user flows (registration, deposits, campaign landing pages).
  • Ensure SEO-optimized content and intuitive navigation to maximize conversions.
  • Address friction points in the customer journey using CS feedback, social media insights, and data analysis.
• Reporting & Continuous Improvement
  • Deliver weekly/monthly performance reports to stakeholders, highlighting wins, challenges, and action plans.
  • Implement best practices for CRM automation, localization, and scalability.
  • Stay updated on iGaming trends, tools, and tech to keep CRM strategies competitive.

What We’re Looking For

• 2+ years in CRM, preferably in iGaming, sports betting, or digital marketing.
• Proven expertise in lifecycle marketing, automation tools, and A/B testing.
• Strong analytical skills (Excel/Sheets, dashboards) with a focus on data-driven optimization.
• Fluent in English and Brazilian Portuguese (written/spoken).
• Leadership experience with the ability to mentor teams and collaborate cross-functionally.
• Knowledge of gambling compliance, UX principles, and Conversion Rate Optimization tactics.

Job Summary: 

Reporting to the Casino Manager for Superbet Brazil, you'll work closely with local teams alongside compliance, commercial, and operations colleagues across multiple time zones. It's a hands-on role for someone who enjoys owning workflows end-to-end and using data to improve the player experience.

What you'll do

• Partner with cross-functional teams to help bring casino vertical go-to-market initiatives to life, in line with business priorities.
• Support the Casino Manager in managing casino game supplier relationships, including exclusivity arrangements and promotional deals.
• Help keep casino lobbies fresh, modern, and competitive by optimizing game placement, refreshing banners, and balancing commercial drivers with exclusive game opportunities.
• Be part of the team that other departments turn to for casino game input, sharing recommendations based on player preferences, behaviour, and business objectives.
• Contribute to player-journey optimization and help ensure everything runs smoothly behind the scenes.
• Keep an eye on casino performance and customer support channels to spot and resolve game issues or friction points.
• Build a continuous feedback loop with the Casino Manager to surface and address friction in the customer experience.
• Maintain a strategic oversight of the iGaming market, focusing on emerging innovations, exclusive promotions, and bespoke content. Monitor competitors, social media, and player bases to ensure we remain consistently positioned one step ahead of the industry.

What you'll bring

• Fluent in English, since all collaboration with internal and external stakeholders happens in English.
• Good organizational skills and the ability to comfortably juggle multiple workflows and stakeholders.
• An analytical mindset and a willingness to navigate data, find insights, and use them to support performance.
• A proactive approach and natural drive to take initiative.
• Comfort working independently within a hybrid model and collaborating across distributed teams.
• Experience in the casino or iGaming industry is a plus. If not, a genuine interest in the online casino space goes a long way.
• Comfortable with occasional business travel.

Job Summary:

We are looking for a commercially sharp and internationally experienced Strategic Marketing Planning Manager to join our Central Marketing Planning & Operations team.

This is a high-impact individual contributor role sitting at the intersection of Central Growth, Local Marketing teams, and Creative Department. You will ensure that global and local campaigns are strategically aligned, performance-oriented, and executed against clear priorities and timelines.

While Growth owns performance and brand strategy, your role is to orchestrate alignment, bring structure to planning, challenge assumptions, and ensure campaigns are measurable and execution-ready before they go live.

You will also play a key role in shaping campaign direction by ensuring strong strategic rationale — not just executional alignment.

You will act as a strategic partner and connector — elevating clarity, focus, and accountability across markets.

Please submit your CV in English (Mandatory)
This position is based in São Paulo. 


What you are doing: 

Strategic Alignment & Planning

• Drive cross-functional alignment to convert commercial and growth priorities into well-structured, strategically sound, and executable marketing campaign plans
• Partner closely with Central Growth to challenge assumptions and strengthen campaign logic, targeting approach, and expected impact
• Ensure local market plans are aligned with overall business objectives and timelines
• Identify overlaps, trade-offs, and resource conflicts across markets and initiatives
• Contribute to improving the quality and effectiveness of campaign decisions, not just their execution

Cross-Functional Orchestration

• Align Central Growth, Local Marketing, and Central Design on campaign timing, scope, and deliverables (from end-to-end)
• Lead and own planning sessions and ensure clarity on ownership, milestones, and dependencies
• Proactively surface risks and bottlenecks, driving resolution before they impact delivery
• Act as a neutral strategic connector across central and local stakeholders

Campaign Briefing & Readiness

• Ensure high-quality campaign briefs before execution
• Challenge inputs to clarify objectives, target segments, messaging focus, KPIs, and overall user journey (including entry points and landing experience and testing plans)
• Ensure clear experimentation frameworks and tracking requirements are defined upfront to enable effective measurement and optimization
• Confirm cross-team readiness before campaign launch

Performance Visibility & Learnings

• Partner with Growth and Analytics to ensure campaigns have clear success metrics
• Monitor performance outcomes and highlight optimization opportunities
• Drive structured post-campaign reviews and ensure learnings are captured
• Feed insights into future planning cycles to improve impact and efficiency

What we are looking for: 

Experience

• 3–5 years of experience in marketing strategy, growth, campaign planning, or marketing project management
• Proven experience working across multiple international markets (mandatory)
• Experience in gaming, gambling, tech, or other high-performance digital environments
• Strong exposure to performance marketing frameworks and data-driven decision-making
• Experience operating in matrix, cross-functional organizations

Capabilities

• Strong strategic thinking with clear commercial acumen
• Ability to challenge stakeholders constructively and influence without formal authority
• Excellent cross-functional alignment and stakeholder management skills
• Highly structured and organized, with strong project leadership capabilities
• Comfortable navigating ambiguity and complexity
• Analytical mindset with confidence in interpreting performance data

Personal Profile

• Proactive and accountable
• Confident yet pragmatic
• Calm under pressure
• Clear and precise communicator

Why is this role critical?

As we scale internationally, marketing complexity increases. This role ensures we move fast while maintaining strategic coherence and performance discipline. You will directly impact how effectively we align global ambition with local execution — ensuring marketing investments translate into measurable growth.

Job Summary: 

• Market Management: Set up and price a wide range of basketball markets, including Point Spreads, Moneylines, and Totals (Over/Under).
• Player Props Specialist: Help compile odds for the "stat-sheet" markets that fans love—Points, Rebounds, Assists, Threes Made, and Double-Doubles.
• In-Play Trading: Manage live basketball games using our in-house "Hoops Model," adjusting lines in real-time as the shot clock winds down and momentum shifts.
• Risk Monitoring: Assess incoming bets to identify "sharp" patterns and work with the Risk team to protect the company's exposure during high-stakes games.
• Competitive Analysis: Monitor global market movements to ensure our prices are both attractive to customers and mathematically sound.
• Continuous Improvement: Collaborate with our data scientists and "Playstack" developers to give feedback on how to make our basketball models faster and more accurate.

• Basketball Obsession: You know the difference between a "Drop Coverage" and a "Switch," and you understand how a star player’s injury affects the entire rotation.
• Numerical Fluency: You are comfortable with numbers and basic probability. You don't need to be a calculator, but you should understand how odds represent the likelihood of an event.
• English Proficiency: As a global company, good English speaking and writing skills are essential for collaborating with our teams in Zagreb, Belgrade, London, Athens, Bucharest, and beyond.
• Tech Literacy: High comfort level with Excel and an ability to learn new, complex trading software quickly.
• The "Clutch" Mindset: You can make calm, logical decisions in a fast-paced environment (like when a game is tied with 10 seconds left).
• Willingness to Learn: You are a "sponge" for information and are excited to be mentored by veteran traders.

• A degree in a quantitative subject (Math, Stats, Economics) or a related field.
• Experience with personal sports betting or high-level fantasy basketball.

Super Technologies is hiring an experienced Senior Risk Analyst with deep expertise in sports betting to join our expert Risk team. As a key senior member and subject matter expert, you will take ownership of the risk strategy for sports betting and customer management, conduct proactive analysis, and provide mentorship to junior team members. You will be a trusted partner to traders and sport owners, leveraging your industry knowledge to implement robust risk controls that protect the business while ensuring a fair and competitive customer experience. This role is ideal for a seasoned betting risk professional looking to take on greater ownership and influence strategy.

*Position based in Sao Paulo
*Please, submit your CV in English (mandatory)

What You'll Do (Key Responsibilities):
- Own and manage the risk strategy for sports betting and customer management, applying your deep industry experience to identify, assess, and mitigate risk, while working closely with trading and product teams to address all concerns.
- Proactively identify emerging betting risk patterns and changes in customer behavior, designing and implementing solutions before they impact business performance.
- Act as the lead expert on betting integrity, understanding and responding promptly to alerts from the IBIA and other internal tools.
- Contribute to the development of the overarching risk management strategy with guidance from team leadership.
- Optimize success metrics for your assigned risk initiatives, ensuring they align with broader business protection and customer experience objectives.
- Stay informed about betting industry trends and competitive risk approaches to ensure our strategies remain effective.

Advanced Analysis & Proactive Insights
- Proactively conduct post-analysis on customer profitability, limits, margin performance, and Cash Out, raising key findings and recommendations to senior traders and management.
- Utilize all trader tooling and third-party software (e.g., Seon) to make and corroborate decisions on advantage play and high-risk behavior.
- Apply a deep understanding of sports betting market dynamics, including limits and time-to-market, to identify and mitigate high-risk situations.

Stakeholder Management & Mentorship:
- Communicate complex risk assessments, findings, and customer treatment recommendations effectively to Risk management and leadership, as well as other senior stakeholders.
- Act as a mentor to junior team members, providing feedback and guidance on the application of risk management frameworks and best practices.

Implementation & Collaboration:
    - Collaborate closely with Trading and Product teams to ensure the implementation of risk controls supports both business protection and customer experience goals.
    - Partner with Operations teams to ensure risk decisions are implemented efficiently and are optimal for the business.

What You'll Bring (Skills & Experience):

Significant Experience:
- Deep, authoritative knowledge of sports betting risk, customer management frameworks, advantage play, and betting integrity issues.
- Proven professional experience in a sports betting risk management, trading, or analytics role, with a proven track record of making impactful decisions.

Deep Technical & Analytical Expertise:
- Deep expertise in risk management frameworks, customer segmentation, and advantage play detection techniques.
- Mastery of risk management tools, trading software, and advanced data analysis using SQL.
 - A proactive and highly analytical mindset, with the ability to turn data into actionable insights.

Communication & Influence:
- Excellent communication skills, with the proven ability to present complex information clearly to senior and non-technical stakeholders.
- Advanced written and spoken English skills.
- Experience in mentoring or providing guidance to junior colleagues.

Personal Attributes:
-A strategic thinker with a proactive approach to problem-solving, able to connect risk decisions to broader business objectives and P&L impact, especially in the sports betting context.
- A proactive problem-solver who anticipates issues and develops solutions independently.
- A strong sense of ownership and accountability for your designated areas.
- The ability to work effectively in a fast-paced, collaborative environment.

We are looking for a strategic and culturally sharp Brand Strategy Specialist to help shape, articulate, and scale Superbet’s brand in Brazil. This role is central to defining what the brand stands for, how it shows up in culture, and how strategy translates into powerful, consistent executions across touchpoints.

You will work closely with Brand Comms, Creative, Insights, Media, Experience, and Global teams, ensuring that every initiative is grounded in a clear strategic narrative and contributes to building long-term brand equity. If you are obsessed with brands, culture, consumer behavior, and turning insights into sharp strategic direction, this role is for you.

We are looking for someone who:

• Strategic Thinker:Able to translate business objectives and consumer insights into clear brand strategies, platforms, and briefs.
• Culturally Fluent: Deep understanding of Brazilian culture, entertainment, sports, and how brands earn relevance within them.
• Insight-Driven: Uses research, data, and behavioral insights to guide decisions, not opinions.
• Strong Storyteller: Can articulate complex strategies in a clear, inspiring, and persuasive way.
• Cross-Functional Partner: Works seamlessly with creative, comms, media, experience, and global stakeholders.
• Brand Builder: Thinks beyond campaigns, focusing on consistency, coherence, and long-term brand equity.

Professional Qualifications

• Bachelor’s degree in Marketing, Communication, Business, or related field.
• 4+ years’ experience in Brand Strategy, Planning, Strategic Planning, or Brand Management.
• Experience working with creative agencies and developing strategic briefs.
• Strong background in consumer research, brand positioning, and insight generation.
• Ability to work with both qualitative and quantitative data.
• Excellent communication skills in Portuguese and English.

What you’ll be doing:

• Brand Strategy & Positioning: Support the definition and evolution of Superbet’s brand positioning, territory, and strategic platforms in Brazil.
• Strategic Briefing: Develop clear, inspiring, and actionable briefs for creative, communication, and brand experience initiatives.
• Consumer & Cultural Insights: Lead the synthesis of research, trends, and cultural signals into sharp strategic recommendations.
• Brand Architecture & Coherence: Ensure consistency across brand touchpoints, campaigns, and initiatives, balancing global frameworks with local relevance.
• Creative Evaluation: Partner with Creative and Comms teams to assess ideas, routes, and executions against the brand strategy.
• Research & Measurement: Work with Insights partners to design, analyze, and translate brand and creative research into decisions and optimizations.
• Stakeholder Management: Act as a strategic bridge between local teams, agencies, and global stakeholders, ensuring alignment and clarity.
• Long-Term Brand Building: Contribute to building brand foundations, rituals, and strategic assets that scale over time, not just campaign-by-campaign.

The Role

At Super, data isn’t a support function. It’s at the heart of every major decision we make.

As a Senior Product Data Scientist, you’ll operate at the intersection of product and strategy, owning decision-making, problem framing, and hypothesis generation. Your work won’t sit in slide decks. It will directly shape how millions of customers engage with our products.

This is a role for a very special kind of data scientist: someone who loves hard problems, thrives in ambiguity, and gets energised by moving from messy questions to clear decisions that drive strategy.

You’ll be expected to not just report what happened, but to uncover why through causal inference, anticipate what’s next, and produce decision memos that influence what we should do about it.

You’ll work in close partnership with Analytics Engineers, who build and maintain production data products. Your role is to define what needs to be measured and why, while AE ensures scalable, trustworthy data infrastructure.

What You’ll Do

Be the Decision Engine

• Run deep-dive analyses into customer behaviour, product usage, and commercial performance.
• Go beyond surface-level metrics to uncover causal drivers behind phenomena using rigorous statistical methods.
• Distinguish correlation from cause-and-effect.

Shape Strategy with Data

• Influence product roadmaps, commercial tactics, and marketing strategies by framing the right questions.
• Design and analyse experiments, including A/B tests and quasi-experiments.
• Deliver decision memos that change the course of decisions, with quantified impact ranges and clear “so what” guidance for Directors.

Define Metrics & Specifications

• Design KPI trees and define metric intent.
• Specify requirements for Analytics Engineers to implement certified, production-grade data products.
• Define tracking plans for instrumentation.
• Specify dashboard requirements and acceptance criteria.
• Ensure data capture supports decision-making needs.

Partner Across the Business

• Collaborate with Product Managers, Commercial leaders, Analytics Engineers, and Marketers.
• Lead problem-framing sessions.
• Challenge assumptions and reframe vague requests into testable hypotheses.
• Bring analytical rigour to high-stakes discussions at the Director level.

Tackle Ambiguity

Super moves fast. The questions won’t always be clear. You’ll bring structure to chaos by translating broad business challenges into sharp analytical problems with measurable outcomes.

What We’re Looking For

Technical Mastery

• Advanced statistical methods & causal inference: A/B testing, confidence intervals, regression, quasi-experimental designs (difference-in-differences, synthetic controls, regression discontinuity), and an understanding of CUPED and variance reduction techniques
• SQL proficiency for exploratory analysis and data validation (we use Snowflake). Enough to spec requirements for Analytics Engineers. Optimisation expertise is not required at this level.

Decision Science Mindset

A track record of producing decision memos, strategy recommendations, or business cases that measurably influenced product and commercial strategy. You care less about perfect models and more about driving measurable change. Your analyses are only successful if they move the needle.

Executive Communication

You excel at transforming complex causal analyses into clear, compelling narratives. You can distil findings into “so what” recommendations for Directors and other Commercial Stakeholders, making evidence accessible and actionable for strategic decision-making.

Commercial & Product Acumen

You don’t just crunch numbers. You understand how data connects to business outcomes, product design, and customer behaviour.

Proactive Problem Framing

You don’t wait for perfectly-scoped requests. You reframe vague asks, propose alternative hypotheses, and drive analytical roadmaps based on business priorities. You’re comfortable with ambiguity and bias toward “what should we do?” over “what happened?”.

Proven Track Record

Minimum 5+ years of relevant experience in analytics, data science, or product data science roles (ideally in product or commercial domains) where you’ve directly influenced strategy and growth through causal analysis and experimentation.

The Role

At Super, data isn’t a support function. It’s at the heart of every major decision we make.

As a Senior Commercial Data Scientist, you’ll operate at the intersection of product and strategy, owning decision-making, problem framing, and hypothesis generation. Your work won’t sit in slide decks. It will directly shape how millions of customers engage with our products.

This is a role for a very special kind of data scientist: someone who loves hard problems, thrives in ambiguity, and gets energised by moving from messy questions to clear decisions that drive strategy.

You’ll be expected to not just report what happened, but to uncover why through causal inference, anticipate what’s next, and produce decision memos that influence what we should do about it.

You’ll work in close partnership with Analytics Engineers, who build and maintain production data products. Your role is to define what needs to be measured and why, while AE ensures scalable, trustworthy data infrastructure.

What You’ll Do

Be the Decision Engine

• Run deep-dive analyses into customer behaviour, product usage, and commercial performance.
• Go beyond surface-level metrics to uncover causal drivers behind phenomena using rigorous statistical methods.
• Distinguish correlation from cause-and-effect.

Shape Strategy with Data

• Influence product roadmaps, commercial tactics, and marketing strategies by framing the right questions.
• Design and analyse experiments, including A/B tests and quasi-experiments.
• Deliver decision memos that change the course of decisions, with quantified impact ranges and clear “so what” guidance for Directors.

Define Metrics & Specifications

• Design KPI trees and define metric intent.
• Specify requirements for Analytics Engineers to implement certified, production-grade data products.
• Define tracking plans for instrumentation.
• Specify dashboard requirements and acceptance criteria.
• Ensure data capture supports decision-making needs.

Partner Across the Business

• Collaborate with Product Managers, Commercial leaders, Analytics Engineers, and Marketers.
• Lead problem-framing sessions.
• Challenge assumptions and reframe vague requests into testable hypotheses.
• Bring analytical rigour to high-stakes discussions at the Director level.

Tackle Ambiguity

Super moves fast. The questions won’t always be clear. You’ll bring structure to chaos by translating broad business challenges into sharp analytical problems with measurable outcomes.

What We’re Looking For

Technical Mastery

• Advanced statistical methods & causal inference: A/B testing, confidence intervals, regression, quasi-experimental designs (difference-in-differences, synthetic controls, regression discontinuity), and an understanding of CUPED and variance reduction techniques
• SQL proficiency for exploratory analysis and data validation (we use Snowflake). Enough to spec requirements for Analytics Engineers. Optimisation expertise is not required at this level.

Decision Science Mindset

A track record of producing decision memos, strategy recommendations, or business cases that measurably influenced product and commercial strategy. You care less about perfect models and more about driving measurable change. Your analyses are only successful if they move the needle.

Executive Communication

You excel at transforming complex causal analyses into clear, compelling narratives. You can distil findings into “so what” recommendations for Directors and other Commercial Stakeholders, making evidence accessible and actionable for strategic decision-making.

Commercial & Product Acumen

You don’t just crunch numbers. You understand how data connects to business outcomes, product design, and customer behaviour.

Proactive Problem Framing

You don’t wait for perfectly-scoped requests. You reframe vague asks, propose alternative hypotheses, and drive analytical roadmaps based on business priorities. You’re comfortable with ambiguity and bias toward “what should we do?” over “what happened?”.

Proven Track Record

Minimum 5+ years of relevant experience in analytics, data science, or product data science roles (ideally in product or commercial domains) where you’ve directly influenced strategy and growth through causal analysis and experimentation.

Super is hiring a Junior Risk Analyst to join our dynamic Risk team. In this role, you will be directly involved in monitoring live bets and sportsbook activity, analyzing betting trends, line movements, and exposure in real time. You will help identify unusual betting behavior, support trading decisions, and ensure markets remain balanced and well-managed throughout live events. This role offers hands on experience working within a live betting operation while developing strong analytical and decision-making skills in sports betting risk management.

***Position based in Sao Paulo
***Please, submit your CV in English (mandatory)

We're looking for someone who has:

• Personal or professional experience in sports betting and a general understanding of how betting platforms and markets operate
• Excellent written and verbal communication skills with fluent English;
• Flexibility, versatility, and the ability to work according to business demands, including live betting hours;
• Strong attention to detail with good analytical and problem-solving skills;
• Highly organized with a structured approach to managing live betting workflows;
• Ability to work collaboratively with trading, technical, and data-driven teams;
• Ability to manage a high volume of real-time tasks with strong prioritization skills;
• Strong relationship-building and communication skills;
• Passion for sports and a solid understanding of betting markets and wagering behavior;
• A proactive learner who is eager to develop expertise in sportsbook operations and customer risk management.

What you'll be doing:

• Monitor live bets, betting markets, and sportsbook activity in real time, identifying trends, exposure levels, and unusual betting behavior;
• Analyze customer betting patterns and market movements to support trading and risk decisions;
• Document betting activity and decisions through clear and accurate bet notes;
• Assess betting outcomes and decision-making processes to identify opportunities for improvement;
• Escalate real-time betting or market issues to the relevant trading teams;
• Help minimize unwanted exposure, including integrity and market imbalance risks;
• Support the balancing of odds and markets to maintain competitiveness and manage risk;
• Work closely with the Senior Risk Analyst team on customer management and ongoing market monitoring;
• Build awareness of specific customer profiles and betting behaviors as they emerge;
• Identify recurring betting strategies and adapt monitoring approaches accordingly;
• Prepare daily, monthly, and annual reports related to betting activity and performance;
• Analyze key markets, events, and customers to identify vulnerabilities or inefficiencies;
• Follow worldwide sporting events and in-play developments that may impact betting markets;
• Track rule changes, injuries, and emerging trends that influence betting performance and risk.

Job Summary – Payroll Analyst (“DP” / HR Ops / Payroll)

As a new team and business in Brazil we are creating a new position as part of our HR team in Brazil.  You will have the opportunity to be able to be part of the legal entity set up, benefit selection and ensuring we are compliant with local legislation.  You will work as part of our wider International HR Operations team and will be the first point of contact for payroll, benefits and HR queries for our employees in Brazil.  We are looking for someone who has the ability and desire to continue to improve processes, looking for ways to create a better-than-expected people experience and a desire to use Technology to bring self-service and automation.  

*Please submit your CV in English* 
*This position is based in São Paulo. 

We're looking for someone with:

• Experience managing payroll processing from start to finish 
• Able to work on HR Operations daily, solving several topics in parallel
• Established understanding of Brazilian people related law 
• Experience with benefits and timesheet control (by system and manual)
• Contract administration experience 
• Working as part of a matrix organisation 
• Ability to work independently 
• Problem solving 
• Payroll and operations experience 
• Understanding of employee relations and the legal approach 
• Process improvement 
• Experience with SuccessFactors beneficial 
• Excellent written and verbal English 
• You will report to our HR Ops Lead in Brazil, based in São Paulo.

What you'll be doing:

Payroll 

• Day to day management of the payroll for our employees 
• Managing relationship with our payroll providers 
• Monthly reconciliation 
• Providing regular reporting to finance 
• Responsible for data accuracy within our payroll system 
• First point of contact for all payroll related queries 

Operations 

• Contract administration for HQ employees 
• Managing data within our group system SuccessFactors 
• Enrolment to company benefits 
• First point of contact for employee queries 
• Supporting managers with employee related questions 
• Acting as expert on local knowledge for wider HR team and Managers 
• Control and support Timesheet

General 

• Partnering with wider Brazil HR team to ensure excellent communication 
• Building relationships with internal and external partners 
• Partnering with wider HR team on key projects supporting our objectives
• Create and control all the PO’s from HR working cross with Treasury
• Be a backup of Monthly report Payroll costs: Budget x Forecast x Actual
• Responsible to update HR page in Notion

• Experience in process analysis and improvement within customer support, operations, or customer experience.
• Familiarity with support platforms (e.g., Zendesk) and confidence in making basic workflow or automation configurations inside these tools.
• Hands-on experience participating in the implementation of AI-driven solutions (e.g., AI agents, conversational AI, copilots) to enhance customer service or operational efficiency.
• Ability to identify efficiency opportunities—from diagnosing issues to guiding implementation of enhancements.
• Knowledge of customer service metrics and analytics (CSAT, First Response Time) to build data-driven business cases for automation and AI.
• Strong collaboration skills to work across departments such as Support, Product, and Technology.
• Excellent communication, organizational, and analytical abilities.
• Advanced English, comfortable working with international teams.

• Map and review customer support processes to find areas for improvement and opportunities for automation or self-service.
• Configure and maintain basic automations and workflow rules within tools like Zendesk (e.g., triggers, macros, routing rules, integrations) and AI agents to improve efficiency and accuracy.
• Lead changes and enhancements to support tools and knowledge bases in partnership with technical teams when more complex work is needed.
• Lead and support the implementation of AI-driven solutions, such as AI agents or conversational AI, from scoping and vendor selection to rollout and team adoption.
• Evaluate and recommend new solutions or automation features, presenting clear business cases.
• Track efficiency and customer-satisfaction metrics, and propose adjustments as needed.

Job Summary

As an Antifraud, Payments & Risk Analyst you will be responsible for making sure that payment requests, both in and out of customers' accounts, are evaluated and processed on time. You will also be responsible for ensuring that established policies and procedures relating to fraud and risk prevention are followed. Reliable, problem-solver, excellent analytical skills, acute attention to detail, and good communication and interpersonal skills are essential qualities for this key role.

*Please submit your CV in English (mandatory)
**Position based in SÃO PAULO. 

• Is interested in developing their career in the Payment, Antifraud, and Risk department;
• Is detail-oriented and an analytical problem-solver;
• Is naturally inquisitive, with a keen eye for detecting suspicious patterns and irregular activity;
• Is proactive and innovative – constantly seeking improvements in fraud detection processes and tools;
• Has good written and spoken Spanish and English.
• Is willing to work in shifts, including weekends and Public Holidays.

• Have experience working in the sports betting or online gaming industry;
• Have hands-on knowledge of antifraud tools and validation systems (e.g., device fingerprinting, velocity rules, machine learning, etc.);
• Are familiar with social engineering tactics, and emerging fraud trends.
• Have a SQL intermediate level.

• Perform risk assessments of new and existing players at different stages of the user journey;
• Investigate suspicious behavior by analyzing user patterns, device usage, transactional activity, and KYC inconsistencies;
• Identify, document, and escalate fraud trends or high-risk cases to relevant departments, contributing to internal fraud intelligence;
• Use internal systems and external tools to detect and prevent fraudulent actions, including Identity Theft, Multiple Accounts, Account Takeover, and Bonus Abuse;
• Collaborate closely with the AML department to ensure regulatory and compliance standards are met;
• Handle and verify KYC documents, ensuring accuracy and detecting any signs of document tampering or identity manipulation;
• Assist the Customer Support team with player-related risk queries and payment issues, including withdrawals;
• Ensure all payment transactions are processed correctly and in line with internal procedures;
• Liaise with third-party service providers to resolve payment processing issues and deliver an excellent player experience;
• Participate in the continuous improvement of workflows and procedures to optimize fraud detection and operational efficiency;
• Perform ad hoc tasks as assigned by the Team Leader, including support during incident investigations or reporting efforts.