The Opportunity

The Monetization Team powers Postman pricing & packaging, and scales its business.

We build and operate mission-critical billing systems that handle:

• Payments & renewals
• Subscription lifecycle
• Sales, tax & compliance
• Revenue systems
• Post Purchase product onboarding 

As Postman grows, we are evolving towards a config-driven, highly scalable platform that supports both self-serve and sales-led motions globally.

We’re looking for a Front End Senior Engineer who can lead the development of the user-facing platform, driving technical excellence in UI architecture and product innovation in the monetization experience.

What You'll Do

• Build & Optimize Monetization Experiences
  Design, develop, and own the user interfaces for key monetization flows, including checkout, subscription management, and pricing pages.
• Drive UI Architecture and Performance
  Establish and enforce best practices for front-end architecture, ensuring high performance, scalability, and maintainability across all user-facing features.
• Implement Config-Driven UIs
  Develop reusable UI components and systems to dynamically render pricing, packaging, and configuration settings driven by backend services.
• Enhance Admin and Sales Workflows
  Build and improve internal-facing applications (Admin UIs) to enable sales, finance, and support teams to manage custom contracts, discounts, and user subscriptions efficiently
• Collaborate Cross-Functionally
  Partner with Product, Design, Support, Security, and Platform teams to deliver impactful solutions and ensure a consistent user experience.
• Raise the Engineering Bar
  Conduct thorough code reviews, define front-end best practices, mentor engineers, and influence decisions on UI technology stack and tooling.

About You

• 6+ years of experience designing and building complex, high-traffic web applications.
• Strong proficiency in:
• Modern JavaScript/TypeScript and one or more leading front-end frameworks (e.g., React, Node.js, Angular).
• Advanced state management techniques and architectural patterns for large-scale single-page applications (SPAs).
• Deep expertise in:
• Front-end performance optimization (e.g., bundle size, critical rendering path, load times).
• Cross-browser compatibility and accessibility (WCAG standards).
• Integrating and consuming RESTful and/or GraphQL APIs efficiently.
• Hands-on experience with:
• Unit, Integration, and End-to-End testing frameworks
• Bundling and building tools.
• CI/CD pipelines for front-end deployments.
• Proven track record of:
• Translating complex design mockups into high-fidelity, responsive user interfaces.
• Leading technical design and implementation of major front-end features.
• Strong collaboration skills, comfortable working with and challenging PMs, EMs, and stakeholders.
• (Bonus) Experience with A/B testing frameworks and deep understanding of user experience principles in high-stakes transaction flows (e.g., checkout, billing portals)

Customer Success / Sr Customer Success Manager (US-Region)

Experience: 7+ years

Location: Bangalore/Coimbatore/ India (Remote)

Who we are and What we do?

AppViewX is trusted by the world’s leading organizations to reduce risk, ensure compliance, and increase visibility through automated certificate lifecycle management. At AppViewX, you will get to work with our AVX ONE platform that provides complete certificate lifecycle management and PKI-as-a-Service using streamlined automation workflows to prevent outages, reduce security incidents and enable crypto-agility. AppViewX is also certified as a Great Place to Work in India, cementing us as an employer of choice.

What will you be responsible for?

Customer Success Manager play a key role in driving Customer onboarding, adoption of product and identifying new business opportunities for customers by being a customer advocate. As a CSM you work closely with customers to discover their business objectives/challenges and then coach them on how to use AppViewX to solve them. Part coach, project manager, product expert and Customer Success Manager are continually focused on helping our customers attain value through AppViewX.

• Onboarding
  • Work closely with Sales teams to help transition the account from Pre-Sales to the Customer Success Management
  • Work with customers to establish critical goals or other key performance indicators for Go-live.
  • Establish measurable criteria for success based on customer goals thereby building organizational alignment with Product Management/Onboarding/Services for Go-live.
  • Work with the Onboarding team to ensure customers are onboarded quickly with Key objective/ met in a stipulated time

• Adoption and Value Quantification:
  • Accelerate adoption of new solutions by helping prioritize projects and support activities that deliver the best ROI within the shortest time frame
  • Work closely with customer Champions/Economic Buyers including Director/Manager/Engineer Level stakeholders to drive value realization through Deliver Quarterly Business reviews and adoption workshops
  • Understand customer pain points and help drive escalations by coordinating between Product Management and Support
  • Conduct product demonstrations and presentations under the guidance of experienced
  • Be the customer's concierge, counsel and coach to achieving business outcomes and new goals are continuously set – and in the process generate referrals and advocates

• Customer Experience/Engagement

• • Integrate retention, adoption, user experience and happiness as part of every customer engagement
  • Partner with CS Operations to plan outreach campaigns based on customer
  • Consistently meet and exceed weekly/Monthly/Quarterly engagement goals for providing touch points for existing
  • Manage Product Feature, custom requirements with relevant internal stakeholders to ensure delivery and adoption risks are
  • Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account
  • Travel to the USA and Europe on Business Visa to grow customer network when required

• Renewal /Upsell/Cross Sell
• • Maintain the Annual Recurring Revenue from assigned accounts by managing account retention and
  • Work closely with Account Sales teams with identifying Upsell/Cross-sell opportunities in existing customers

What do we require?

• Customer facing experience in Solutioning /Post Sale Support/Customer Success/Project management with a Technical
• Experience in handling Enterprise customer accounts in the current / previous roles
• Strong customer management skills during advocacy/escalation with ability to influence clients'
• Good understanding of key technical concepts around Network, PKI, Automation, Security and systems
• Willingness to learn and understand our solutions and being able to teach the product to our customers
• Time management skills and the ability to multi-task across multiple
• Worked and interacted with F500 organizations in the North American or European markets
• Exceptional communication skills, both oral and written, coupled with excellent listening skills
• Comfortable working in extended time zones to align with the global team and in a fast-paced environment

What’s more in store? 

AppViewX is on par with leading global companies when it comes to the benefits it offers its employees, ranging from competitive incentives, health & wellness policies, saving & investment schemes, time off/sabbatical eligibility and dedicated L&D.

What we consider equally important is the flexibility we offer our employees to – work remotely, define their own hours, and more importantly harmonize both work and life. The more trust and accountability we place on our employees, the more they surpass our goals and expectations. 

Why AppViewX? 

AppViewX caters to a wide range of customers from Fortune 1000 companies, including six of the top ten global commercial banks, five of the top ten global media companies, and five of the top ten managed healthcare providers. Over the years, we grew our diverse team, perfected our automation platform, and expanded our Global footprint to India, North America, United Kingdom and Australia. Today, we are headquartered in New York City and have come a long way by optimizing opportunities to create lasting relationships with enterprises, gaining unshakable customer trust along the way.

AppViewX is proud to be an Equal Employment Opportunity Employer. It is AppViewX’s policy to afford equal employment opportunities to all employees regardless of race, color, national origin, ancestry, religion, citizenship status, , gender, gender expression or identity, sexual orientation, age, marital status, military or veteran status, pregnancy, disability, genetic information, arrest record, or other protected class under state, federal, or local law.

Role 

We’re looking for a Senior Technical Success Manager (Sr. TSM) to join our team. This is a hybrid role based in Bangalore, reporting to the Manager, Technical Success Management within the Customer Success department. You will lead the resolution of complex technical service and infrastructure issues for our most strategic customers. By serving as a high-accountability advisor and technical liaison, you will ensure seamless product adoption, provide expert consulting on security implementations, and bridge the gap between customer needs and product evolution.

What you’ll do (Role Expectations)

• Manage premium customer support relationships across multiple channels while maintaining elite standards for responsiveness and service quality
• Partner with Field Sales to drive successful deployments and serve as a trusted advisor for web and email security implementation projects
• Act as the dedicated liaison for gold and platinum customers, managing escalations and providing critical cloud update notifications to ensure optimal availability
• Deliver high-impact on-site and virtual product training to empower customers with the latest Zscaler technologies
• Monitor customer environments to provide proactive recommendations and translate field insights into product requirements for the Product Management team

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• Extensive experience in account management with a focus on pre- and post-sales support for web and email security solutions
• Bachelor’s degree in computer science or engineering, or equivalent professional industry certifications
• Expert-level knowledge of enterprise networks, infrastructure, and advanced protocol workflows
• Mastery of network troubleshooting tools including Wireshark, WinMTR, and Fiddler
• Demonstrated ability to communicate complex technical solutions clearly to diverse stakeholders and prospects

What Will Make You Stand Out (Preferred Qualifications)

• Advanced knowledge of core protocols such as SSL/TLS, ICMP, and FTP with deep experience in packet capture analysis
• Expertise in L2/L3 devices, advanced security concepts like IPS/IDS/DLP, and authentication protocols such as SAML and LDAP
• Proficiency in shell scripting and SQL combined with a strong understanding of Cisco or Juniper routing and switching architectures

#LI-Hybrid #LI-SU1

Role 

We’re looking for a Senior Technical Success Manager (Sr. TSM) to join our team. This is a hybrid role based in Bangalore, reporting to the Manager, Technical Success Management within the Customer Success department. You will lead the resolution of complex technical service and infrastructure issues for our most strategic customers. By serving as a high-accountability advisor and technical liaison, you will ensure seamless product adoption, provide expert consulting on security implementations, and bridge the gap between customer needs and product evolution.

What you’ll do (Role Expectations)

• Manage premium customer support relationships across multiple channels while maintaining elite standards for responsiveness and service quality
• Partner with Field Sales to drive successful deployments and serve as a trusted advisor for web and email security implementation projects
• Act as the dedicated liaison for gold and platinum customers, managing escalations and providing critical cloud update notifications to ensure optimal availability
• Deliver high-impact on-site and virtual product training to empower customers with the latest Zscaler technologies
• Monitor customer environments to provide proactive recommendations and translate field insights into product requirements for the Product Management team

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• Extensive experience in account management with a focus on pre- and post-sales support for web and email security solutions
• Bachelor’s degree in computer science or engineering, or equivalent professional industry certifications
• Expert-level knowledge of enterprise networks, infrastructure, and advanced protocol workflows
• Mastery of network troubleshooting tools including Wireshark, WinMTR, and Fiddler
• Demonstrated ability to communicate complex technical solutions clearly to diverse stakeholders and prospects

What Will Make You Stand Out (Preferred Qualifications)

• Advanced knowledge of core protocols such as SSL/TLS, ICMP, and FTP with deep experience in packet capture analysis
• Expertise in L2/L3 devices, advanced security concepts like IPS/IDS/DLP, and authentication protocols such as SAML and LDAP
• Proficiency in shell scripting and SQL combined with a strong understanding of Cisco or Juniper routing and switching architectures

#LI-Hybrid #LI-SU1

Role 

We are looking for a Sr. Staff Software Development Engineer to join our Technical Implementation and Integration team. This is a remote role based in India, reporting to the Senior Director, Threat Research. 

You will be responsible for connecting and onboarding diverse cybersecurity data sources, mapping and normalizing security data to power exposure and threat management use cases, and customizing workflows to deliver measurable outcomes. This role requires technical depth, comfort with complex datasets, and the ability to communicate with both technical and non-technical stakeholders.

What you’ll do (Role Expectations)

• Partner with Sales, Product, and Services to translate complex customer requirements into actionable implementation and integration plans
• Connect diverse cybersecurity and IT sources including EDR, Cloud, and CI/CD while performing data mapping, normalization, and enrichment
• Audit customer data across environments to identify quality issues, security gaps, and specific remediation steps
• Use Python and APIs to configure, customize, and automate data transformations and platform workflows
• Communicate technical findings to stakeholders and provide field-based insights to Engineering to drive product improvements

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• 8+ years of experience with strong understanding of IT systems, development, and DevOps concepts including APIs, CI/CD, containers, and cloud basics
• Professional experience with cybersecurity concepts, specifically vulnerability management, exposure management, and threat management
• Proven experience with data analysis, data modeling, and SQL with the ability to troubleshoot data issues end-to-end
• Working proficiency in Python for data parsing, transformations, API interaction, and automation
• Excellent problem-solving abilities and a high level of attention to detail

What Will Make You Stand Out (Preferred Qualifications)

• Bachelor’s degree in Computer Science, Information Technology, or equivalent professional experience
• Experience integrating security tools and data such as SIEM, EDR, VM scanners, CNAPP/CSPM, ticketing/CMDB, identity, or cloud logs
• Direct experience working with data transformation pipelines

#LI-RM6 #LI-Remote

Role We are looking for a Staff Technical Writer based in Bangalore, reporting to the Manager, Technical Publications within the Technical Publications department. You will join a team at the forefront of cloud security, delivering a portfolio of capabilities in threat prevention, security, and business enablement. In this role, you will be a champion of innovation, making your mark on the product roadmap by transforming complex architecture into clear, impactful documentation.

What you’ll do (Role Expectations)

• Create high-quality technical documentation for Zscaler products

• Develop comprehensive API documentation to support developer integration

• Collaborate cross-functionally with subject matter experts from Engineering, Field Support, Sales, Training, and Product Marketing teams

• Lead and mentor fellow technical writers while supporting documentation project scheduling and management

• Contribute to the creation and maintenance of standards, style guides, and terminology best practices

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.

• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.

• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.

• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• Bachelor’s degree in Technical Writing, Communications, or a related field (equivalent certifications also accepted)

• 8+ years of technical writing experience with demonstrated expertise in documenting REST APIs and related technologies

• Practical knowledge and hands-on experience with Open API Specification (Swagger) and JSON

• Proficiency in using collaborative tools like JIRA and Confluence

What Will Make You Stand Out (Preferred Qualifications)

• Deep understanding of networking and cloud security concepts

• Experience with threat intelligence or the application of AI in cybersecurity

• API Documentation

#LI-Hybrid 

#LI-RG

Role

We are looking for a Deal Desk Manager to join our team in a hybrid capacity in Bangalore, reporting to the Senior Manager, Deal Desk within the Deal Desk department.

An opportunity to join an entrepreneurial, fast-changing environment supporting our Sales organization. You'll partner with multiple internal and external groups including Sales, Finance, Legal, Product Management and Field Sales Operations, Partners/Resellers and Customers to support deals and help drive the expansion of Zscaler Government Solutions across the Federal vertical.

What you’ll do (Role Expectations)

• Lead and advise the sales team on deal strategy and structuring and alternative commercial solutions in a SaaS environment to win deals
• Provide guidance for SFDC CPQ (Salesforce Configure, Price, Quote) quote and contract processes, driving pricing structure and strategy
• Oversee the daily deal and pricing approvals for the applicable region, ensuring compliance to business rules and policies and escalate exceptions
• Build partnerships and collaborate with stakeholder functions
• Identify process and policy gaps and recommend improvements and best practices to enhance productivity and increase deal velocity

Who You Are (Success Profile)

• You are a high-trust collaborator who is ambitious for the team and embraces our challenge culture by giving and receiving ongoing feedback with clarity and respect.
• You operate with urgency and understand that in a high-growth environment, speed and quality are not mutually exclusive.
• You champion simplicity and are skilled at distilling complex problems, user needs, and technical concepts into clear, simple, and actionable plans.
• You are data-driven and use data and analytics to find the truth, measure what matters, and guide informed decisions.
• You lead with integrity, holding yourself and others to a high standard of accountability and building trust by matching your words with consistent, transparent action.

What We’re Looking for (Minimum Qualifications)

• Significant experience in deal management and pricing within the high-tech software or SaaS industry
• Bachelor’s Degree in Business, Management, Finance, or a related field, or equivalent professional experience

What Will Make You Stand Out (Preferred Qualifications)

• Excellent analytical skills and advanced knowledge of Salesforce.com, CPQ tools, and Tableau

#LI-Hybrid

#LI-SP4

Role

We are looking for an Escalation Engineer to join our team in a hybrid capacity based in Bangalore/Mohali, reporting to the Senior Manager, Product Support. The Escalation Engineer will provide world-class post-sales technical support to internal Level I & Level II Support Engineers, as well as provide direct support to customers and partners on escalated issues, as part of an escalation team. The Escalation Engineer will also work directly with Operations and Engineering on opening bugs and requests with all required diagnostic information.  

What you’ll do (Role Expectations)

• Engage with customers on escalated support issues or critical customer situations and participate in a 24x7 Support Operation and 24x7 on-call rotation
• Interface with Engineering and assist the customer with testing or troubleshooting
• Reproduce customer issues to verify problems and provide feedback to Engineering and Operations teams
• Create entries in our technical support online database to accurately document any incident resolution that is not found in our knowledge base
• Understand the product direction and customer use-cases and provide input on product and code changes through all points of the product cycle

Who You Are (Success Profile)

• You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are customer-obsessed. You build deep empathy for the customer—both internal and external—and anchor your decisions in solving their real-world problems. You champion their needs from start to finish, knowing their success is our success.
• You operate with urgency. You understand that in a high-growth environment, speed and quality are not mutually exclusive. You have a relentless focus on execution and a bias for action, delivering high-impact results quickly to win for the customer and the team.

What We’re Looking for (Minimum Qualifications)

• 8+ years of experience as a Support Engineer or Senior Support Engineer supporting networking or web security products
• Practical knowledge of networking and security products and enterprise network infrastructure
• Experience troubleshooting network issues and familiarity with necessary tools such as Ping, Traceroute, and MTR
• Hands-on experience with SD-WAN, Routing protocols (BGP, OSPF), Firewall, Switching, SSL, SWG, VPN, and VDN
• Working knowledge and hands-on experience with Ubuntu and Python

What Will Make You Stand Out (Preferred Qualifications)

• Demonstrated experience with Zscaler products (ZIA, ZPA, ZDX) or similar cloud security platforms, including TLS/SSL inspection and authentication flows
• Proficiency in scripting for automation, efficient troubleshooting, and reproducing complex customer environments

#LI-Hybrid 

#LI -RG

Role

We are looking for an Escalation Engineer to join our team in a hybrid capacity based in Bangalore, reporting to the Sr. Manager, Customer Support. The Escalation Engineer will provide world-class post-sales technical support to internal Level I & Level II Support Engineers, as well as provide direct support to customers and partners on escalated issues, as part of an escalation team. The Escalation Engineer will also work directly with Operations and Engineering on opening bugs and requests with all required diagnostic information.  

What you’ll do (Role Expectations)

• Engage with customers on escalated support issues or critical customer situations and participate in a 24x7 Support Operation and 24x7 on-call rotation
• Interface with Engineering and assist the customer with testing or troubleshooting
• Reproduce customer issues to verify problems and provide feedback to Engineering and Operations teams
• Create entries in our technical support online database to accurately document any incident resolution that is not found in our knowledge base
• Understand the product direction and customer use-cases and provide input on product and code changes through all points of the product cycle

Who You Are (Success Profile)

• You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are customer-obsessed. You build deep empathy for the customer—both internal and external—and anchor your decisions in solving their real-world problems. You champion their needs from start to finish, knowing their success is our success.
• You operate with urgency. You understand that in a high-growth environment, speed and quality are not mutually exclusive. You have a relentless focus on execution and a bias for action, delivering high-impact results quickly to win for the customer and the team.

What We’re Looking for (Minimum Qualifications)

• 8+ years of experience as a Support Engineer or Senior Support Engineer supporting networking or web security products
• Practical knowledge of networking and security products and enterprise network infrastructure
• Experience troubleshooting network issues and familiarity with necessary tools such as Ping, Traceroute, and MTR
• Hands-on experience with SD-WAN, Routing protocols (BGP, OSPF), Firewall, Switching, SSL, SWG, VPN, and VDN
• Working knowledge and hands-on experience with Ubuntu and Python

What Will Make You Stand Out (Preferred Qualifications)

• Demonstrated experience with Zscaler products (ZIA, ZPA, ZDX) or similar cloud security platforms, including TLS/SSL inspection and authentication flows
• Proficiency in scripting for automation, efficient troubleshooting, and reproducing complex customer environments

#LI-Hybrid 

#LI-NT1

Role

We are looking for an Escalation Engineer to join our team in a hybrid capacity based in Bangalore, reporting to the Sr. Manager, Customer Support. The Escalation Engineer will provide world-class post-sales technical support to internal Level I & Level II Support Engineers, as well as provide direct support to customers and partners on escalated issues, as part of an escalation team. The Escalation Engineer will also work directly with Operations and Engineering on opening bugs and requests with all required diagnostic information.  

What you’ll do (Role Expectations)

• Engage with customers on escalated support issues or critical customer situations and participate in a 24x7 Support Operation and 24x7 on-call rotation
• Interface with Engineering and assist the customer with testing or troubleshooting
• Reproduce customer issues to verify problems and provide feedback to Engineering and Operations teams
• Create entries in our technical support online database to accurately document any incident resolution that is not found in our knowledge base
• Understand the product direction and customer use-cases and provide input on product and code changes through all points of the product cycle

Who You Are (Success Profile)

• You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are customer-obsessed. You build deep empathy for the customer—both internal and external—and anchor your decisions in solving their real-world problems. You champion their needs from start to finish, knowing their success is our success.
• You operate with urgency. You understand that in a high-growth environment, speed and quality are not mutually exclusive. You have a relentless focus on execution and a bias for action, delivering high-impact results quickly to win for the customer and the team.

What We’re Looking for (Minimum Qualifications)

• 8+ years of experience as a Support Engineer or Senior Support Engineer supporting networking or web security products
• Practical knowledge of networking and security products and enterprise network infrastructure
• Experience troubleshooting network issues and familiarity with necessary tools such as Ping, Traceroute, and MTR
• Hands-on experience with SD-WAN, Routing protocols (BGP, OSPF), Firewall, Switching, SSL, SWG, VPN, and VDN
• Working knowledge and hands-on experience with Ubuntu and Python

What Will Make You Stand Out (Preferred Qualifications)

• Demonstrated experience with Zscaler products (ZIA, ZPA, ZDX) or similar cloud security platforms, including TLS/SSL inspection and authentication flows
• Proficiency in scripting for automation, efficient troubleshooting, and reproducing complex customer environments

#LI-Hybrid 

#L1RR1

Role 

We are looking for an experienced Manager, Field Marketing to join our team. This is a hybrid role based in Bangalore, India, reporting to the Director Marketing, India within the Marketing department. You’ll collaborate with diverse, creative people around the globe to hone the Zscaler brand, increase awareness and demand, and drive home big wins for the world’s cloud security leader and our customers worldwide.

What you’ll do (Role Expectations)

• Develop marketing strategy in sync with local business and global priorities by partnering with sales, SDRs, and cross-functional teams
• Run quarterly field marketing activities from awareness to demand generation to hit KPIs including pipe progression and marketing-sourced pipeline
• Deploy always-on digital marketing for top-funnel coverage and run account-centric programs for deeper penetration into larger accounts
• Manage the field marketing budget and co-op funds while driving measurable results against goals for MQLs and meetings
• Partner with CoE teams to scale marketing execution in India across communications, customer advocacy, and CXO programs

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• 6–12 years of in-country field marketing experience across both direct and partner-led channels with proven results in pipeline growth
• Demonstrated experience in digital and omni-channel marketing including ABM, social, SEM, and community marketing
• Analytical mindset with the ability to derive actionable business insights from data to drive smart decision-making
• Proficiency in Salesforce, Google Suite, and AI productivity tools

What Will Make You Stand Out (Preferred Qualifications)

• Bachelor’s degree in Marketing or Technology; MBA preferred
• Previous experience working within a high-growth SaaS or cybersecurity vendor environment
• Proven track record of utilizing AI tools for field marketing executions such as personalization, lead generation, and workflow automation

#LI-Hybrid 

#LI-SP4

Role

We are looking for a Principal Product manager to join our team in a Hybrid capacity, reporting to the Senior Director, Product Management within the Product Management department. You will own and drive the product strategy and roadmap for Zscaler Private Access (ZPA), with a strong focus on secure remote access, identity and security use cases, and continuously improving the ZPA administration experience through actionable insights and simplified management

What you’ll do (Role Expectations)

• Define and execute the product vision and roadmap for ZPA platform capabilities aligned to business goals and customer needs
• Own the ongoing improvement of the ZPA admin experience, delivering effortless management, simplified control, and meaningful insights
• Write clear, detailed product requirements and manage the full product lifecycle from ideation through end-of-life
• Partner closely with Engineering, UX/Design, and Systems Engineering to solve complex customer problems
• Collaborate with Sales, Marketing, and Customer Success to launch products successfully and drive adoption
• Serve as an internal subject matter expert, enable and support sales and other internal stakeholders through training and guidance
• Engage directly with customers to understand challenges, validate solutions, gather feedback, and identify new opportunities
• Conduct competitor and market analysis, staying current on trends in Zero Trust private application access, expansion, and integration opportunities

Who You Are (Success Profile)

• Customer-obsessed and able to translate real-world pain points into clear product direction and requirements
• Data-driven and UX-minded, using insights to continuously improve admin workflows and usability
• Comfortable navigating complex technical domains and aligning diverse stakeholders toward outcomes
• Strong communicator who can clearly articulate strategy, trade-offs, and product value to technical and non-technical audiences
• Analytical and structured in problem-solving, able to drive clarity in ambiguous environments

What We’re Looking for (Minimum Qualifications)

• 7–10 years of product management experience, with significant focus on secure access and/or cybersecurity
• Strong technical foundation in policy and network security technologies such as VPN, ZTNA/Zero Trust, authentication/identity, public cloud, and networking concepts
• Proven experience writing high-quality product requirements and driving end-to-end product delivery
• Demonstrated ability to lead cross-functional teams and deliver results through influence

What Will Make You Stand Out (Preferred Qualifications)

• Experience with cloud-based security platforms; familiarity with Zscaler offerings is a plus
• Proven track record of improving admin or console experiences using data analysis and UX best practices
• Experience driving integration/expansion opportunities and conducting competitive analysis in the Zero Trust space
• Strong customer-facing experience (discovery, validation, and feedback loops) with enterprise buyers and admins

#LI-Hybrid #LI-NT1

Role

We are looking for a Principal Product Specialist to join our Product Management team. This is a hybrid role based in Bangalore, reporting to the Director, Product Management within the Engineering department.

You will provide technical leadership for Zscaler’s Zero Trust Browser solutions, owning product success throughout the sales lifecycle. You will serve as a thought leader for browser-layer security architecture and strategy while partnering with sales and engineering to drive technical wins and product enhancements for our Zero Trust Browser offerings.

What you’ll do (Role Expectations)

• Provide technical leadership for Zscaler’s Zero Trust Browser solutions, owning product success and architectural strategy throughout the sales lifecycle
• Lead in-person and virtual meetings with customer executives and practitioners to provide executive-level overviews of Zscaler’s browser security strategy and deep-dive technical workshops
• Articulate the value of browser-layer security controls, including threat monitoring, attack prevention, in-browser DLP, secure private application access, and Privileged Remote Access (PRA)
• Develop technical collateral, including best practice guides, proof-of-value (POV) test plans, demo assets, and reference architectures to support internal teams and customer presentations
• Conduct and support POVs, technical evaluations, and initial deployments, helping customers validate architecture, policy design, and operational fit for Zero Trust Browser use cases

Who You Are (Success Profile)

• You thrive in ambiguity. You are comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful
• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution
• You are a problem-solver. You love running toward challenges because you are laser-focused on finding solutions, knowing that solving hard problems delivers the biggest impact
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback, knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust
• You are a learner. You have a true growth mindset and are committed to your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose

What We’re Looking for (Minimum Qualifications)

• 10+years of professional experience in product management, presales, product specialization, or professional services within the infrastructure technology or cybersecurity industry
• Deep technical domain expertise in browser security, Zero Trust architecture, private application access, privileged access use cases, and modern web security controls
• Strong understanding of Internet and security protocols, including HTTP, SSL/TLS, DNS, and secure access patterns for web and private applications
• Proven track record of developing technical collateral and supporting go-to-market initiatives that drive successful sales outcomes
• Experience collaborating cross-functionally with Engineering, Operations, Product Management, and customer-facing teams

What Will Make You Stand Out (Preferred Qualifications)

• Deep Zscaler hands-on experience and product knowledge across Zero Trust Browser, ZIA, ZPA, Zscaler Client Connector, and Privileged Remote Access capabilities
• Experience with browser extensions, browser-layer telemetry, in-browser DLP, and controls that secure user activity across SaaS, web, and private applications
• Strong understanding of secure private application access and privileged resource access use cases in enterprise environments and extensive experience in networking concepts and modern identity and access management (IAM) frameworks

#LI-SK3 

#LI-HYBRID

Role 

We are looking for a Principal Software Development Engineer to join our Technical Implementation and Integration team. This is a remote role based in India, reporting to the Senior Director, Threat Research. 

You will be responsible for connecting and onboarding diverse cybersecurity data sources, mapping and normalizing security data to power exposure and threat management use cases, and customizing workflows to deliver measurable outcomes. This role requires technical depth, comfort with complex datasets, and the ability to communicate with both technical and non-technical stakeholders.

What you’ll do (Role Expectations)

• Partner with Sales, Product, and Services to translate complex customer requirements into actionable implementation and integration plans
• Connect diverse cybersecurity and IT sources including EDR, Cloud, and CI/CD while performing data mapping, normalization, and enrichment
• Audit customer data across environments to identify quality issues, security gaps, and specific remediation steps
• Use Python and APIs to configure, customize, and automate data transformations and platform workflows
• Communicate technical findings to stakeholders and provide field-based insights to Engineering to drive product improvements

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• 14+ years of experience with strong understanding of IT systems, development, and DevOps concepts including APIs, CI/CD, containers, and cloud basics
• Professional experience with cybersecurity concepts, specifically vulnerability management, exposure management, and threat management
• Proven experience with data analysis, data modeling, and SQL with the ability to troubleshoot data issues end-to-end
• Working proficiency in Python for data parsing, transformations, API interaction, and automation
• Excellent problem-solving abilities and a high level of attention to detail

What Will Make You Stand Out (Preferred Qualifications)

• Bachelor’s degree in Computer Science, Information Technology, or equivalent professional experience
• Experience integrating security tools and data such as SIEM, EDR, VM scanners, CNAPP/CSPM, ticketing/CMDB, identity, or cloud logs
• Direct experience working with data transformation pipelines

#LI-RM6 #LI-Remote

We are looking for a Senior Product Manager to join our team in a Hybrid capacity, reporting to the Director, Product Management within the Product Management department. You will drive the vision, strategy, and execution of the Zscaler DSPM product line at the forefront of the world’s cloud security leader. By joining our team of innovation champions, you will deliver a growing portfolio of capabilities in threat prevention, visibility, and business enablement while shaping the future product roadmap.

What you’ll do (Role Expectations)

• Lead the vision and lifecycle for specific modules within the Zscaler DSPM suite, ensuring the roadmap is agile and aligned with Zscaler’s high-level business priorities and market trends
• Translate complex market needs into detailed technical requirements, providing clear needs to Engg teams to build high-performance features meeting acceptance criteria
• Partner with other teams to navigate the development lifecycle, removing roadblocks and adjusting requirements for timely delivery
• Act as the subject matter expert by analyzing the competitive landscape, identifying growth opportunities, and neutralizing threats through informed, data-driven product pivots
• Drive product adoption by collaborating with Marketing and Sales on GTM plans and engaging with customers for roadmap presentations, feedback loops, and high-level escalations

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• Bridge the gap between technical and business audiences, communicating complex concepts to internal teams, executives, and customers
• 3–5 years of dedicated experience in Enterprise Product Management, specifically within the Cybersecurity or Information Security domains
• Proven experience with Data Loss Prevention (DLP) and data classification products with understanding of legacy tools and modern AI-based classification methods
• Deep knowledge of Cloud Security products (commercial and CSP-native) and unique security challenges inherent to cloud environments
• Hands-on experience and technical working knowledge of at least one major public cloud platform (AWS, Azure, or GCP)

What Will Make You Stand Out (Preferred Qualifications)

• Knowledge of Cloud Posture Security Management (CSPM), auto-remediation, activity analytics, cloud-native API’s, security frameworks and compliance standards
• Technical degree or a background in hands-on engineering, providing the architectural depth needed to lead complex product modules
• Prior success in roles such as Escalation Engineering, Sales Engineering, or Deployment Services

#LI-NT1

#LI-Hybrid

Manager, Salesforce Operations (L2/L3) – BIS

The Manager, Salesforce Operations is responsible for global run operations, production stability, and service delivery for the Salesforce platform across Sales Cloud, Service Cloud, CPQ, and related integrations and services. This role owns L2/L3 operational support, incident and problem management, change governance, and continuous improvement of the Salesforce ecosystem in a 24x7 global delivery model.

You will lead regional support teams, partner closely with business and technology stakeholders, and ensure Salesforce environments are secure, stable, compliant, and scalable to support Kaseya’s growth.

Key Responsibilities

Global Service Delivery & Operations

• Own end‑to‑end Salesforce production operations across global regions.
• Lead L2/L3 support for Salesforce Sales Cloud, Service Cloud and CPQ
• Ensure adherence to SLAs, incident response, and escalation protocols.
• Act as the primary point of accountability for Salesforce availability, stability, performance, and operational health.

Incident & Problem 

• Lead major incident management, including war‑room coordination and executive‑level communication.
• Drive RCA and preventative actions to reduce recurring production issues.
• Partner with Salesforce Support and third‑party vendors to resolve critical production issues efficiently.

Operational Excellence & Governance

• Standardize operational processes aligned to ITIL best practices.
• Define and manage runbooks, SOPs, monitoring, alerting, and on‑call models.
• Drive continuous improvement in MTTR, incident volume reduction, backlog aging, and operational efficiency.
• Ensure compliance with security, SOX, audit, and regulatory requirements.
• Embed security‑by‑design and least‑privilege principles across Salesforce operations.

Platform & Integration Oversight

• Oversee operational stability for:
  • Salesforce core clouds (Sales, Service,CPQ)
  • Custom Apex, Flows, and automations
• Ensure stable integrations between Salesforce and enterprise systems (e.g., NetSuite, MuleSoft, Snowflake, Data Cloud, marketing and billing platforms).
• Monitor and manage scheduled jobs, integrations, platform events, batch processes, and data synchronization pipelines.

Team Leadership & Vendor Management

• Lead, mentor, and develop a high‑performing Salesforce L2/L3 operations team.
• Manage vendor partners and managed service providers, including performance, quality, and cost accountability.
• Support workforce planning, skill development, and shift coverage strategies across global regions.
• Promote a culture of operational ownership, accountability, and continuous improvement.

Required Skills & Expertise

Salesforce Platform Expertise

• Strong expertise in enterprise‑scale Salesforce operations and support.
• Deep understanding of:
  • Salesforce security model, profiles, permission sets, and sharing
  • Production support, troubleshooting, and RCA
  • Change & release governance in regulated environments
• Experience with Apex, Flows, integrations (REST/SOAP), and middleware platforms.

Experience

• 7+ years of Salesforce platform experience in enterprise environments.
• 3+ years in a people or operations management role (L2/L3 support, engineering, or platform operations).
• 5+ years supporting Salesforce production environments.
• Proven experience working with Salesforce Support and third‑party vendors to resolve production issues.
• Experience producing operational metrics, executive dashboards, and incident reports.

Communications & Leadership

• Excellent written and verbal communication skills.
• Strong stakeholder management and executive presence.
• Ability to lead teams through high‑pressure production incidents.
• Proven mentoring and people‑development capabilities.

Education

• Bachelor’s degree or equivalent in Computer Science, Information Technology, Engineering, or a related field.

Preferred Certifications

• Salesforce Administrator, Advanced Administrator, Platform App Builder, or Architect certifications (preferred, not required).

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

AI Foundations is Toast's internal platform team for AI. We build the infrastructure, governance, and developer tooling that makes AI a reliable, scalable force multiplier across the entire product development lifecycle. Our products include the LLM Proxy, AI Key Management, Observability pipelines, the Claude Plugin Marketplace, and autonomous agents that participate directly in the software development lifecycle.

As a Senior Software Engineer on this team, you'll be hands-on building the systems that other Toast engineers depend on every day: the LLM proxy, agentic workflows, and the plugin marketplace that brings AI-native development practices to teams across the company.

This is a hybrid role with 2 days per week in the Bengaluru office.

A day in the life (Responsibilities)

• Design, build, and ship features across AI platform infrastructure, including the LLM proxy, AI key management, and observability pipelines
• Develop and extend autonomous agents that participate in the SDLC, such as the AI Review GitHub App and Developer Platform MCP integrations
• Build on and contribute to the internal plugin marketplace, developing plugins that encode Toast's architectural standards and quality practices into AI assistant behavior
• Implement MCP (Model Context Protocol) services and service templates that make it faster and easier for teams across Toast to build AI-powered workflows
• Write high-quality, well-tested code and participate in design and code reviews
• Collaborate with engineers, product managers, and platform teams to understand developer needs and translate them into reliable platform solutions
• Contribute to the team's adoption of agentic development practices and tooling
• Leverage cutting edge AI tools to enhance your development workflow, improve velocity, and help pioneer new approaches to building - contributing to a culture of innovation and productivity across the team.

What you'll need to thrive (Requirements)

• Bachelor’s Degree with relevant experience of 5+ years in designing and implementing scalable backend services
• Demonstrated experience building, deploying, or operating LLM-powered agents or AI-assisted developer tooling
• Familiarity with AI coding assistants (e.g., Claude Code, Cursor, GitHub Copilot) and an interest in extending them through custom plugins, skills, or hooks
• Experience with MCP (Model Context Protocol), tool use patterns, or similar agentic integration frameworks
• Working knowledge of prompt engineering and how LLM behavior responds to context and instructions
• Strong foundation in Java, Kotlin, or another object-oriented language
• Experience with distributed systems, REST APIs, and cloud-native infrastructure
• Strong customer empathy and a drive to make developers' lives better through reliable, well-designed platform solutions

What will help you stand out

• Familiarity with A2A (Agent-to-Agent) protocols and multi-agent orchestration patterns
• Experience with machine learning concepts, model evaluation, or ML infrastructure
• Experience building developer experience platforms, internal tooling, or API gateways
• Familiarity with observability tooling for AI/LLM systems (e.g., Langfuse, DataDog)

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy 
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

#LI-HYBRID

When was the last occasion you had the opportunity to contribute to a company that is shaping an industry and empowering individuals to translate ideas into tangible impact with speed? Smartsheet's core mission is to empower everyone to enhance their work processes. Our business model is founded on identifying exceptional talent and providing them with the autonomy to develop our acclaimed Software as a Service (SaaS) offering. With a user base exceeding 10 million, our platform is utilized across various industries, including construction, retail, and software development, presenting us with unique technical challenges.

Smartsheet is seeking a Senior Business Systems Engineer to join our Corporate Systems Development team in Bangalore. This role focuses on building and maintaining scalable backend integrations using AWS services, powering mission-critical data flows across internal systems in Finance, People, Sales, Legal, and Engineering. You’ll develop solutions leveraging tools like AWS Lambda, SQS, SNS, and languages such as Node.js and Python, integrating systems such as Salesforce, NetSuite, Workday, Snowflake, and other enterprise platforms. If you thrive on backend architecture, cloud automation, and building systems that scale, this role is for you.

This role is based in Bangalore, India, reporting to the Senior Manager, Systems Development, and collaborating closely with global engineers, system analysts, and architects.

You Will:

• Design, build, and maintain backend integrations using AWS services such as Lambda, S3, SQS, SNS, and EventBridge
• Develop API-based automations and orchestrate data flows between Salesforce, NetSuite, Workday, Snowflake, and other SaaS platforms
• Refactor and enhance legacy integration logic to align with modern architecture standards
• Own your code from design through CI/CD (GitLab) and deployment via Terraform/CloudFormation
• Collaborate with US-based engineers on shared initiatives, sprint planning, code reviews, and technical handoffs
• Participate in a shared production support rotation, resolving critical integration and data pipeline issues
• Provide technical mentorship to junior engineers, especially on high-complexity initiatives
• Partner with architects and BSAs to review integration design and testing strategies for reliability and resilience
• Support both ETL-style batch pipelines and real-time event streaming using CDC and platform events
• Contribute to evolving team SOPs, architecture standards, and shared development libraries
• Lead backend development within complex cross-functional projects, including work breakdown and delivery tracking

You Have:

• BS in Computer Science, related field, or equivalent industry experience
• 7+ years of experience in backend software development or automation using Node.js, Python, VS code or similar
• Strong experience with AWS services, especially Lambda, S3, SQS/SNS, EventBridge, DynamoDB
• Expertise in database design, schema modeling, and query optimization (DynamoDB & Snowflake preferred)
• Strong grasp of integration design patterns, secure API development (REST/SOAP), and system interoperability
• Develop and maintain GitLab based CI/CD pipeline implementations for tests, linting, deployment, etc.
• Experience with managing infrastructure as code (Terraform, CloudFormation)
• Demonstrated experience building and maintaining integrations with Salesforce, NetSuite, Workday, Coupa, Stripe, Snowflake
• Familiarity with data validation, schema evolution, and cross-system reconciliation (preferred)
• Excellent collaboration and communication skills in a distributed, global team setting
• Confidence navigating production environments, owning critical issue resolution from end to end
• Experience delivering integrations and automation solutions across Finance, People, Sales, Legal, BI
• Proven ability to lead initiatives and proactively communicate with technical and non-technical stakeholders
• Comfortable working independently, while also mentoring and reviewing work for Level 1/2 developers
• The flexibility to adjust to changing priorities, new technologies, and evolving project requirements.
• Comfortable operating in an Agile environment, and familiar with Sprint ceremonies like Daily stand-up, Sprint planning,Sprint Finalization etc. 
• Familiar with prompt engineering / Generative AI for code generation is preferred

About the role

We are looking for a high-impact Publisher Growth & Monetization Manager to drive revenue optimization across the ads ecosystem. This role sits at the intersection of analytics, product, and sales, and requires someone who can both diagnose monetization opportunities and execute on them with stakeholders.

This role is ideal for someone who mirrors a hybrid profile: consultative seller + analytical operator.

Key Responsibilities

Publisher Strategy & Growth: Act as a strategic advisor on revenue growth, inventory strategy, and ad stack evolution, Build quarterly growth plans and track execution against revenue targets. Identify whitespace opportunities (new formats, geos, demand partnerships)

Revenue & Monetization Optimization: Own end-to-end monetization strategy across Google Ad Manager / AdX / programmatic stack for web and app surfaces. Analyze revenue drivers (fill rate, CPMs, demand mix, floor pricing, etc.) and identify optimization levers. Run experiments (pricing, formats, demand channels) to maximize yield

Data & Analytics: Monitor performance (RPM, ARPU, latency, viewability, etc.). Translate data into clear narratives for internal and external stakeholders

Sales & Stakeholder Management: Own a portfolio of accounts with revenue responsibility. Lead business reviews, negotiations, and growth conversations with senior stakeholders

Cross-functional Collaboration: Work with Product, Engineering, and Demand teams to solve publisher challenges. Provide feedback loops to improve product features and monetization tools. Partner with internal teams to unlock incremental demand.

Minimum Qualifications

• 6–8 years of experience in ad tech, digital advertising, or publisher monetization
• Strong analytical skills (Excel, data storytelling)
• Experience with Google Ad Manager / AdX / programmatic ecosystem
• Ability to manage client relationships and drive revenue outcomes

Preferred Qualifications

• Prior experience in Managing publishers and ad inventory.
• Strong understanding of:
• Header bidding / Open Bidding
• Yield optimization & pricing strategies
• Programmatic demand landscape
• Proven track record of growing revenue or managing business targets
• Ability to operate in ambiguous, fast-paced environments

The Associate Service Delivery Manager (ASDM) delivers an end-to-end customer experience across both NOC and Helpdesk, combining service governance, relationship management, and proactive success planning to drive outcomes, reliability, and long-term partnership growth.

You serve as the primary operational contact for service health, escalations, adoption, retention, and customer success outcomes.

KEY RESPONSIBILITIES

1. Customer Success & Relationship Management

Own customer satisfaction, retention, and value realization.
Lead Monthly/Quarterly service reviews with MSP owners/CIOs and decision-makers.
Drive proactive communication, sentiment tracking, and expectation alignment.
Identify upsell/cross-sell opportunities with the Account Manager.
Own churn prevention and risk management; maintain RAG account health.

2. Unified Service Delivery Ownership (NOC + Helpdesk)

Own end-to-end delivery across Helpdesk and NOC, from request/alert through resolution and post-incident follow-up.
Maintain ticket/incident lifecycle health: response times, communication quality, escalation accuracy, and resolution effectiveness.
Ensure performance to SLAs/SLOs and key KPIs (e.g., FCR, TTR, SLA adherence) across both service lines.
Govern monitoring and operations (alert triage, patching, backup, AV/AM) and ensure Helpdesk queue hygiene and productivity.
Track trends via unified dashboards (ticket flow, incidents, alert volumes, patch/backup health); validate tooling/RMM performance and surface systemic risks.
Partner with Helpdesk leadership and NOC engineering on RCA, critical-incident communications, corrective actions, and continuous improvement.

3. Unified Operational Governance

Run unified operating cadences across Helpdesk + NOC.
Own escalation governance: tracking, RCA follow-through, and customer communications.
Maintain CRM/SFDC data accuracy and integrity.
Ensure compliance with contractual SLAs/SLOs and KPIs.
Lead cross-functional escalations with Engineering, Deployment, AM, Billing, Sales, and Support.

4. Onboarding & Adoption

Own onboarding for new unified (NOC + Helpdesk) customers.
Ensure a smooth handoff from Sales to Delivery.
Validate prerequisites (RMM access, credentials, documentation, and KB alignment).
Enable customers on how to engage Helpdesk/NOC effectively (channels, expectations, escalation paths).
Track onboarding milestones, adoption, and outcomes.

5. Reporting & Analytics

Deliver monthly performance reporting across both service lines.
Summarize service quality, incident trends, compliance, RCA themes, and usage analytics.
Present KPI dashboards and prioritized improvement opportunities.
Partner with data/BI resources to improve operational insights.

REQUIRED SKILLS & EXPERIENCE

Technical Skills

Monitoring/RMM: Datto RMM, VSA, VSA X
Ticketing/PSA: Autotask, Salesforce, PSAs
Working knowledge of patching, backup, AV/AM, servers/workstations, and networking
Incident lifecycle and major-incident management fundamentals
Basic OS/network/endpoint troubleshooting
Excel and Power BI reporting

Customer Success Skills

Executive stakeholder management (Owner/C-level)
Renewal and retention ownership
Clear executive communication
Data-driven storytelling
Contract and value alignment

Professional Skills

Analytical, structured problem-solving
Excellent written and verbal communication
High accountability and ownership
Manage multiple customers in parallel
Cross-functional collaboration

Experience

0–5 years in service delivery, customer success, or managed services
Hands-on exposure to both Helpdesk and NOC workflows
MSP/IT services background preferred
Experience managing high-value accounts

SUCCESS METRICS

Renewals/retention
Compliance KPIs and SLA/SLO adherence
CSAT/NPS targets
Kaseya production adoption opportunities
Service-review cadence compliance

The Team:

As an Applied Value Engineer you push the envelope in solving mission-critical problems for our customers. You will work with our most strategic customers, understand their strategy and key challenges, and build Celonis solutions using cutting-edge AI technologies from market leaders such as Microsoft and OpenAI. With Celonis’ market-leading Process Intelligence (PI) Platform we feed operational context to AI so it understands our customers’ businesses and enables them to industrialize AI unlocking real ROI on AI deployments and at scale. There is no AI without PI. You will prototype these solutions, demonstrate their value to executives, and ensure successful implementation, adoption and value realization to increase Celonis' footprint at those customers.. 

The Role:

As an Applied Value Engineer, responsibilities include translating customers’ objectives into value assessments or proof-of-value projects, building specific Celonis business cases and demos, running value workshops, and engaging with multiple senior stakeholders to deliver value driven results and secure long term partnership agreements. In collaboration with our partners and Celonis Services, you will drive measurable business impact across various processes and industries and accelerate the adoption of our platform. You will blend deep process and industry expertise with a proven consulting skill set with strong analytical skills at the forefront of one of the fastest-growing tech companies worldwide.

The work you’ll do:

• AI Discovery & Solutioning: Understand customers AI strategy and business critical challenges. As Celonis product & domain expert, find the best problem-solution fit and translate customer requirements into innovative solutions that move the needle
• Identify & Frame Value:
  Discover and translate customers’ strategic priorities into high-impact Celonis use cases
  Build demos and business cases, leveraging industry benchmarks and best practices in order to win new customers 
  Undertake Value Assessments or Proof-of-Value Projects and communicate the value opportunity and strategic roadmap to C-Level executives
• Realize Value:
  Facilitate business value workshops and use Celonis to identify and qualify opportunities for process enhancement
  Derive improvement measures in core business functions and initiate improvement actions and enterprise-wide change initiatives
  Present results and realized value to senior management and C-level executives
• Scale Value:
  Responsible for the end-to-end customer value journey, landing, expanding, adoption and renewing
  Build a strategic expansion roadmap for customers embedding Celonis Process Intelligence as a strategic business transformation platform in their organization and therefore drive adoption and expansion
  Provide feedback to our product development teams to enhance the Celonis platform and Apps based on new use case

The qualifications you need:

• Live for Customer Value: 4+ years of experience in an analytical role with the objective to demonstrate or secure value through business data analysis, business process improvement and respective Software deployment. Ideally in a customer-facing role in Solution Consulting, Sales Engineering or IT/Management Consulting with a Business Software / SaaS Provider or a Consultancy. Alternatively in an Inhouse role (e.g. Center of Excellence for Data Mining / Analytics / Intelligence) within an Enterprise.
  Data, Analytics, Applications & IT: Good knowledge of Business Software / SaaS applications (e.g. SAP/ Oracle),  experience with implementing RPA and/or BI Tools and/or building Dashboards, Apps and Action Flows. Hands-on Experience with Process Mining tools and technologies is preferred. Hands-on SQL experience and Python is preferred . Experience in collaborating with IT teams.
• Process Improvement & Value Realization: Experience in identifying business use cases for business process improvement and deploying improvement measures, being a change agent and training users/process owners to realize value. Domain and industry knowledge such as Supply chain, finance, CPG, BFSI, Manufacturing etc. would be a plus.
• Project Management: Experience in planning and managing project scopes, expectations and timelines. You will manage multiple projects across your aligned accounts that will be at different parts of the value journey. Also, you will leverage partners from the Celonis Ecosystem wherever possible.
• Executive Stakeholder Management: Experience in preparing and communicating (value) roadmaps and results to stakeholders and management, both internally and externally. Excellent communication and presentation skills in English.
• Healthcare & LifeSciences experience is a big plus for this role

The Role:

• As an Applied Value Engineer you are pushing the envelope in solving business-critical problems for our customers. You will be working with our most strategic customers, understanding their objectives and key challenges, and building Celonis solutions using the world’s leading Process Intelligence (PI) platform in combination with the largest AI and ML technology partners, such as Microsoft, OpenAI and Databricks. With Celonis’ Process Intelligence (PI) platform we feed operational context to AI so it understands our customers’ business and enables them to industrialize AI unlocking real ROI on AI deployments and at scale. There is no AI without PI. You will prototype these solutions, demonstrate their value to Executives and ensure successful implementation, adoption and value realization in order to increase the footprint of Celonis at those customers.

The work you’ll do:

• AI Discovery & Solutioning: Understand customers AI strategy and business critical challenges. As Celonis product & domain expert, find the best problem-solution fit and translate customer requirements into innovative solutions that move the needle
• Hackathons & Prototyping: Think out of the box, have a „can-do“ attitude and don’t shy away from complex problems. Leverage cutting edge AI technologies to rapidly build creative prototypes in customer hackathons solving business critical problems
• Agentic Process Transformation: Support our customers in achieving real ROI out of AI deployments at scale enabling a fundamental shift in business operations from traditional, rule-based automation to the use of autonomous AI agents empowered by our Celonis Process Intelligence Platform
• Proof projects: End-to-end execution of business-critical Proof-of-Value projects, incl. architecture and deliver secure, scalable LLM/agent systems with RAG, tools, and guardrails; integrating with enterprise data, identity, and compliance frameworks.
• Ensure Successful Project Outcome: Applied AI Solution Engineer stay involved with projects until agreed value & adoption thresholds are reached
• Specialize in Domains or Industries: To scale knowledge across the organization Applied AI Solution Engineers specialize in domains (e.g. supply chain) and industries

The qualifications you need:

• 3-5 years of experience leading technical pre-sales, including defining AI roadmaps, building compelling ROI/TCO business cases and prototyping of machine learning and generative AI solutions.
• Understanding of generative AI techniques like RAG, few shot learning, prompt engineering, multi-agent orchestration, multimodal understanding, or fine-tuning that are used to build high-impact use cases like intelligent chatbots and automated text processors.
• Understanding of business processes across sectors (such as Supply Chain or Finance) with the ability to translate high-level business needs into specific AI use cases.
• Good knowledge of Python and common ML libraries (such as LangChain, pandas, pydantic, sklearn, PyTorch) as well as data engineering tools and technologies.
• Strong presentation skills to both internal and external stakeholders (including executives), whether whiteboarding sessions or formal readouts and demos.
• Bachelor’s Degree required, Masters Degree in computer science, engineering, mathematics or related fields, or equivalent work experience preferred.

Nice to have (big plus):

• Hands-on experience building agentic systems using LLM orchestration, RAG, function calling, and prompt engineering, while ensuring safety through rigorous evaluations and guardrails.
• Working knowledge of tools in the LLM ecosystem such as LangChain, LlamaIndex, or other OSS packages.
• Experience in deploying and monitoring models at scale across major cloud platforms (AWS Bedrock, Azure AI, GCP Vertex)

Senior Database Solution Architect - MS SQL  (US/EST timezone)

Job Overview

As a Senior Database Solutions Architect, you will serve as a pre-sales specialist, supporting the broader sales organization with deep technical knowledge across database workloads. This means working with customers and prospects to educate them on how Rubrik protects and manages data. Additionally, the Solution Architect will have an active role in providing real world feedback to product teams to enhance the product, testing new features before they are released, and championing new features within the sales team. The Solutions Architect provides both immediate and long term impact with their technical knowledge and position of influence with prospects and customers.

Key Responsibilities

• Serve as a subject matter expert on Rubrik’s data protection and data security solutions, focussed on database workloads deployed either on-prem or in the cloud.
• Act as a trusted advisor on assigned opportunities, aligning Rubrik’s technology and roadmap with customer business objectives.
• Lead impactful product demonstrations, technical workshops, and solution presentations tailored for technical and executive-level audiences.
• Support customers based in North America; must be comfortable working in the US Eastern Time Zone (ET) timings: 5:30 PM to 2:30 AM
• Contribute to high-quality proposals, white papers, and responses to RFPs/RFIs.
• Collaborate with presales teams to design, execute, and troubleshoot proof-of-concepts (POCs), ensuring successful outcomes.
• Proactively identify technical challenges and architect creative solutions to overcome sales barriers.
• Translate complex customer requirements into clear, actionable technical strategies.
• Stay abreast of industry trends in data protection, security, database and cloud technologies, effectively positioning Rubrik’s solutions.
• Evangelize Rubrik’s offerings and clearly communicate strategic direction and product roadmap aligned with customer needs.
• Work closely with Product Management and Engineering to influence feature development based on customer feedback and market demands.
• Provide competitive intelligence and actionable insights from customer engagements to internal stakeholders.'

Qualifications

• 10+ years of successful experience in customer-facing technical sales or consulting roles focused on enterprise database technologies and cloud.
• Bachelor’s Degree in Computer Science, Engineering, or equivalent experience.
• Core expertise: Deep technical proficiency in the following areas:
• MS SQL Server: Architecting and managing large scale high-availability and disaster recovery (HADR) solutions. Including extensive experience with Always On Availability Groups (AG), Failover Cluster Instances (FCI), and log shipping.
• Cloud DBs: Design and management of Azure SQL, Azure SQL MI or Amazon RDS/Aurora or GCP CloudSQL
• Secondary Competencies: Proficiency or working knowledge of
• NoSQL/Distributed: MongoDB, Apache Cassandra.
• Relational DBs: Oracle, IBM DB2, Informix, PostgreSQL.
• Containerized DBs
• Proficiency in scripting languages such as Python, PowerShell, Go, or JavaScript.
• Excellent problem-solving capabilities, able to troubleshoot complex technical issues and deliver scalable solutions.
• Experience conducting benchmarks and performance testing on enterprise systems (preferred).
• Demonstrated sales acumen, capable of articulating technical value to C-level executives and technical audiences including database administrators.
• Strong cross-functional collaboration skills with sales, engineering, and product management.
• Exceptional communication skills, including compelling presentations and clear, concise writing.
• Proven experience with data center hardware/software, cloud platforms, data security solutions, IaaS, PaaS, or hypervisor software.
• Self-motivated and results-driven, comfortable working remotely with a high degree of autonomy.
• Flexible and willing to travel (approximately up to 20%) for client meetings and site visits.
• Work location: Bengaluru, India

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

Now, more than ever, the Toast team is committed to our customers. We’re taking steps to help restaurants navigate these unprecedented times with technology, resources, and community. Our focus is on building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. And because our technology is purpose-built for restaurants, by restaurant people, restaurants can trust that we’ll deliver on their needs for today while investing in experiences that will power their restaurant of the future. 

Bready* to make a change?

Toast is looking for a Staff Machine Learning Engineer to serve as a technical linchpin for our AI Platform team. At the P4 level, you aren't just deploying models; you are designing the fundamental infrastructure that enables dozens of teams to build, deploy, and monitor AI at scale. You will act as a force multiplier, mentoring senior engineers and setting the architectural standards for our MLOps lifecycle—from feature stores and automated retraining to high-performance inference at the edge.

About this Roll*:

• Architectural Leadership: Design and lead the evolution of a unified MLOps platform that supports diverse needs across Toast, ensuring high availability, scalability, and security of ML services.
• Engineering Excellence: Champion and institutionalize best practices for CI/CD for ML (MLOps), automated testing, and infrastructure-as-code (Terraform).
• Cross-Functional Synergy: Lead collaborative efforts across Data Engineering, DevOps, and Product teams to bridge the gap between model prototyping and production-grade reliability.
• Strategic Roadmapping: Partner with leadership and Product Managers to define the 1-2 year technical vision for AI infrastructure, prioritizing long-term stability over short-term fixes.
• Operational Ownership: Set the standard for observability and incident response for ML systems, driving root-cause analysis for complex system failures.
• Mentorship: Actively mentor P2 and P3 engineers, fostering a culture of technical rigor and continuous learning.

Do you have the right ingredients*?

• Education: Bachelor’s or Master’s degree in Computer Science, AI, or a related technical field.
• Experience: A minimum of 10-12+ years of professional software engineering experience, with at least 6-7 years specifically focused on productionizing and scaling ML systems at the enterprise level.
• Core Tech Stack: Expert-level proficiency in Python, Scala, or Java/Kotlin. Extensive experience with PySpark and high-performance computing.
• Generative AI & LLMOps: Proven track record of taking LLM applications from research to production, including experience with Vector Databases, LangChain/LangGraph, and A2A protocols.
• System Design: Superior ability to design distributed systems that handle millions of requests with sub-second latency.
• Experience with microservice based architecture, preferably with AWS tooling (SageMaker, DynamoDB, Athena, Glue, etc.)
• Experience in software engineering best practices and tools including object-oriented programming, test-driven development, CI/CD, git, shell scripting, task orchestration, MLflow
• Profound knowledge of model deployment, orchestration (Apache airflow, Prefect), scaling, and managing CPU/GPU resources efficiently. 
• Exceptional problem-solving, analytical skills and the ability to tackle complex problems with a critical thinking approach. 
• Outstanding communication and interpersonal skills, coupled with a demonstrated ability to work collaboratively within a team environment.
• Foundational knowledge in statistical concepts (e.g. classification, regression, etc) and deep learning algorithms (e.g. CNN, RNN) is desirable

Bonus Ingredients (The "Staff" Edge)

• Data Strategy: Experience implementing enterprise-grade Feature Stores (e.g., Tecton, Feast) and real-time streaming frameworks like Apache Flink or Ray.
• Full-Stack Visibility: Ability to dive into the UI/UX layer (React) or deep into the kernel/networking layer to debug performance bottlenecks.

Open Source/Community: Contributions to relevant open-source projects (MLflow, Kubeflow, etc.) or a history of speaking at industry conferences.

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy 
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

About the role:

At HackerRank, content is how we shape the conversation around skills-first hiring, developer growth, and the future of technical talent. As a Content Writer, you will own the full journey from brief to published  writing LinkedIn posts, Twitter threads, product narratives, scripts, and long-form pieces that are sharp, specific, and built for audiences who can tell good writing from filler. 

What you’ll do

• Write across formats LinkedIn posts, Twitter/X threads, product narratives, video scripts, and long-form editorial  moving from brief to polished draft without needing multiple alignment rounds.
• Use Claude Code, ChatGPT, or similar AI tools to accelerate first drafts, then edit aggressively for voice, specificity, and stakes.
• Build content as a system develop pillar topics, maintain narrative arcs across a content calendar, and design pieces for reuse across channels.
• Adapt tone and message for distinct B2B audiences  CHROs, engineering leaders, recruiters, and developers  without collapsing them into the same corporate voice.
• Attend events, offsites, and customer conversations as an active listener and input-gatherer, turning those signals into content that reflects real stakes.
• Collaborate directly with product, marketing, and sales teams to translate roadmap updates, customer insights, and campaign themes into compelling copy.

Who you are

• 2–5 years of content writing experience in a B2B SaaS, tech, or developer-tools environment, with a portfolio that shows range across formats.
• Strong instinct for audience segmentation and you write differently for a CHRO than for an engineering leader, and it shows.
• Proven ability to hold strategy and execution simultaneously: you can take a content brief and run with it, without four rounds of alignment.
• Comfortable with AI writing tools (Claude, ChatGPT, Notion AI) as part of your daily workflow and you use them to go faster, not to avoid thinking.
• Skilled at building content systems, not just one-off pieces you think about pillar topics, reuse, and narrative arcs across a calendar.

Even better if you have

• Experience writing for developer or HR tech audiences  you understand what resonates with people who can smell a generic take from a mile away.
• Familiarity with SEO fundamentals and content distribution strategy, not just production.
• A background in or strong interest in the talent, hiring, or skills-development space.
• Experience building or contributing to a content calendar from scratch, not just executing against one.

You will thrive in this role if

• Being in the room matters to you. Customer calls, events and off-sites are inputs, not distractions.
• Content is infrastructure in your mind, not just output system, reuse and long-term narrative come before the first word.
• Fast iteration is your default shipping a draft that is 80% there beats waiting for perfection.

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. 

The Senior Total Rewards Analyst serves as the analytical engine of our Total Rewards team, translating complex data into clear, actionable insights that inform how we pay, reward, and retain talent. This role partners closely with Compensation, Benefits, Finance, Equity Administration, and Payroll to ensure our pay practices are competitive, equitable, and aligned with business strategy. You’ll go beyond reporting, using data to identify trends, generate insights, and influence decisions that drive business outcomes. If you have a passion for precision, a knack for storytelling through data, and a deep interest in the "why" behind employee pay, this is your playground.

Work Mode: Hybrid (2 days in office per week)

Work Hours: General timings (9 AM to 6 PM IST, but open to work few US overlap hours late evening (7:00 PM to 9:30 PM IST))

A day in the life (Responsibilities) 

• Market and Internal Benchmarking: Conduct comprehensive market pricing, participate in annual salary surveys (e.g., Radford, Compa, Pave), and perform internal compensation reviews to develop data-driven recommendations for compensation bands and individual roles.
• Advanced Compensation Analytics & Automation: Modernize compensation delivery by transforming raw HRIS data into actionable insights using AI, automation, and advanced data visualization. This includes building executive-level dashboards (tracking metrics like position in range, turnover, and promotion velocity) and modeling market trends to streamline reporting and enhance decision-making.
• Data Integration & Reporting Infrastructure: Build and maintain scalable datasets and dashboards (e.g., Workday, Sigma, Snowflake) to support compensation decision-making. Integrate data across Compensation, Equity, and Payroll systems to deliver a cohesive view of pay outcomes. Improve data quality, reporting efficiency, and accessibility of insights for stakeholders.
• AI Transformation: Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up. In this role, you'll blend analytical rigor with creative problem-solving — using tools like AI, automation, and advanced data visualization to modernize how we deliver compensation insights.
• Merit & Bonus Cycle Infrastructure: Build and manage the infrastructure for annual compensation reviews, including creating budget models, manager-facing tools, and cycle analytics.

What you'll need to thrive (Requirements)

• Bachelor’s Degree required, with a focus in Human Resources, Business Administration, or Finance preferred.
• 4 to 7 years of directly related experience, including compensation and/or data analytics.  Experience working in a multinational organization and/or in a technology industry, a plus.
• Ability to manage and analyze large volumes of data using a variety of systems and applications. Experience using Snowflake, Workday, Sigma, a plus. 
• Ability to perform regression analysis and predictive modeling.
• Demonstrated ability to work effectively in a fast-paced, dynamic environment.
• In-depth understanding of regulations and requirements under FLSA, multi-state pay equity laws, and other areas of compensation compliance.
• Outstanding communication and interpersonal skills with the ability to work effectively within teams.

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

#LI-HYBRID

About Payoneer

Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 markets.

By taking the complexity out of the financial workflows–including everything from global payments and compliance, to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.

Role summary 
Location: India, Payoneer office
Hybrid
Full-time

We’re looking for a motivated, detail-oriented junior professional to own the day-to-day operations behind our pricing and packaging processes. In this role, you will consolidate work that is currently distributed across teams and regions and manage it end to end—handling requests, validating inputs, coordinating approvals, governance checks, ensuring accurate setup and timely delivery. You will also use analytics to track progress and performance, monitor key trends, and share insights that help us improve execution and scale.

This is a strong entry point into Payoneer’s Pricing team and the broader high-tech environment—ideal for someone eager to learn, comfortable with hands-on execution, and excited to grow as we scale the function and automate over time.

What you’ll do

• Own the day-to-day pricing and packaging operational flow from start to finish
• Be the main point of contact for GTM operational requests related to pricing, packages, and commercial agreements
• Collect and validate inputs (customer details, deal terms, required fields), ensuring nothing is missing
• Coordinate approvals and governance checks based on defined policies and process standards
• Manage agreement and contract workflow coordination, including version control and readiness for signature
• Work closely with Sales, Customer Success, Deal Desk, Salesforce Admins, and configuration teams to unblock issues and keep work moving
• Ensure accurate setup and configuration in systems and tools, followed by final quality checks

• Use analytics to track package performance and adoption by segment and region (e.g., win rate, ARR, NRR), and share insights to improve execution and the offering.

• Document manual steps and recurring issues to help simplify the work and prepare for automation
• Preform analytical analysis on package financial impact customer base ,service adoption such as win rate , ARR, NRR LTV, winning use cane revenue and more

Who you are

• 1–3 years of experience in revenue/business/ sales operations, operations, analytics or a related field
• Comfortable working with data and analytics tools (Excel, Google Sheets, Looker or similar)
• Experience with Salesforce, contract management, or pricing/configuration tools is a plus
• Highly organized with a strong attention to detail and a drive to bring structure to ambiguous situations
• A team player who enjoys cross-functional collaboration and can work effectively across multiple regions and stakeholder groups
• Proactive, self-motivated, and genuinely excited to get your hands dirty and build something
• Eager to grow in a high-tech environment ,this is a great entry-level opportunity for the right candidate

#LI-ST3

The Payoneer Ways of Working

Act as our customer’s partner on the inside

Learning what they need and creating what will help them go further.

Continuously improve

Always striving for a higher standard than our last.

Do it. Own it.

Being fearlessly accountable in everything we do.

Build each other up

Helping each other grow, as professionals and people.

If this sounds like a business, a community, and a mission you want to be part of, click now to apply.

We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.

About the role

The Underwriting Support Associate provides administrative and analytical support to Underwriters. This role ensures proficient workflow, precise documentation and timely communication with internal and external stakeholders and teams enabling underwriters to make informed decisions.

Duties and Responsibilities:

• Support underwriting team with evidence requirements.
• Track the status of applications and policies to ensure timely processing.
• Act as a liaison between agents, clients, policy servicing team and underwriters, providing updates and clarifications.
• Addressing sales queries timely within agreed SLA.
• Generate, analyze, and distribute regular MIS reports (e.g., productivity, quality scores, pending cases, turnaround times, vendor reports) to management for performance tracking and decision-making.
• Help process reinstatement requests. Gather the required documentation. Coordinate with underwriters and other teams. This ensures smooth processing and communication.
• Assist with special projects and analysis as assigned by the Underwriting support manager.

Qualifications and Skills:

• Experience: >1-2 years in Life Insurance Operations, within Underwriting Support or policy servicing/customer service in the insurance sector.
• Education: Graduate in any stream (LOMA/III certifications are an advantage).
• Technical Skills: Proficiency in Insurance Core Systems (PAS).
• Proficiency in MS Excel, reporting tools, and MIS dashboards.
• Communication and customer service skills.
• Ability to work in high-pressure, high-volume environments.
• Attention to detail and accuracy in data entry and reporting.

#LI-Hybrid
#LI-PP1

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

AI Foundations is Toast's internal platform team for AI. We build the infrastructure, governance, and developer tooling that makes AI a reliable, scalable force multiplier across the entire product development lifecycle. Our products include the LLM Proxy, AI Key Management, Observability pipelines, the Claude Plugin Marketplace, and autonomous agents that participate directly in the software development lifecycle.

As a Staff Software Engineer on this team, you'll shape the foundation others build on: from the LLM Proxy that routes all internal AI traffic, to autonomous agents that participate directly in the software development lifecycle. If you want to work at the frontier of AI infrastructure and see your work amplify hundreds of engineers across a fast-growing company, this is the role.

A day in the life (Responsibilities)

• Design, build, and ship core AI platform infrastructure, including the LLM proxy, AI key management, and observability pipelines powering Toast's internal AI ecosystem
• Architect and deliver autonomous agents that participate in the SDLC, including the AI Review GitHub App and Developer Platform MCP integrations
• Build on and help maintain the internal plugin marketplace, developing plugins that encode Toast's architectural standards, PR patterns, and quality practices directly into AI assistant behavior
• Lead technical design and implementation of MCP (Model Context Protocol) services and no-code service templates that accelerate AI-powered development across Toast
• Drive adoption of agentic development practices through tooling, internal evangelism, and hands-on enablement across engineering teams
• Mentor engineers through code reviews, architecture discussions, and pairing sessions
• Partner with product and platform teams to define and expand the AI Foundations roadmap

What you'll need to thrive (Requirements)

• 8+ years of experience designing and implementing scalable backend services
• Strong foundation in Java, Kotlin, or another object-oriented language, with experience building scalable backend services
• Demonstrated experience building, deploying, or operating LLM-powered agents or AI-assisted developer tooling
• Deep familiarity with AI coding assistants (e.g., Claude Code, Cursor, GitHub Copilot) and the ability to extend them through custom plugins, skills, or hooks
• Hands-on experience with MCP (Model Context Protocol), tool use patterns, or agentic frameworks
• Strong prompt engineering skills and intuition for how LLM behavior changes with context, instructions, and tool definitions
• Proven track record of technical leadership: influencing architecture decisions, setting quality standards, and mentoring peers
• Experience with distributed systems, API design, and cloud-native infrastructure
• Strong customer empathy and the ability to translate developer pain points into platform solutions

What will help you stand out

• Familiarity with A2A (Agent-to-Agent) protocols and multi-agent orchestration patterns
• Experience with machine learning concepts, model evaluation, or ML infrastructure
• Experience building developer experience platforms, internal tooling, or API gateways
• Familiarity with observability tooling for AI/LLM systems (e.g., Langfuse, DataDog)

This is a hybrid role with 2 days per week in the Bengaluru office

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy 
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

Job summary: 

• We are looking for a talented Enterprise Account Executive / Business Development Manager to join our fast-growing Brandwatch Sales organisation. You will be responsible for driving new enterprise revenue in India with a strong focus on Trajaan, while also growing strategic accounts across the broader Brandwatch portfolio.
• This is a hybrid AE/AM role suited to a highly commercial, enterprise seller who can both self-generate pipeline and expand existing customer relationships. The ideal candidate will have a strong track record in enterprise SaaS sales with a skill-set including, but not limited to, prospecting, pipeline generation, complex deal management, executive stakeholder engagement, renewal negotiation, upselling and especially cross-selling. A key part of this role will be leading with Trajaan as a strategic growth priority, while identifying opportunities to expand into other Brandwatch solutions where relevant.
• You will drive growth by engaging some of India’s largest organisations, challenging the way customers think about search intelligence, consumer intelligence and digital strategy, and positioning how Trajaan and Brandwatch can support those evolving priorities. You would be a great fit if you are comfortable building from the ground up, owning the full commercial cycle, and balancing a hunter mindset with strong account growth instincts.

What you will do:

• Drive new enterprise business growth in India, with a primary focus on Trajaan and a secondary focus on the wider Brandwatch portfolio;
• Build and manage a robust pipeline through proactive outbound prospecting, self-generated opportunities, partner collaboration and internal support functions;
• Own the full sales cycle from initial outreach and discovery through solutioning, commercial negotiation and contract execution;
• Lead land-and-expand motions across strategic accounts, identifying upsell and cross-sell opportunities;
• Build long-term relationships with senior stakeholders across Marketing, Insights, Digital, Strategy, Communications and related enterprise functions;
• Act as a trusted advisor to customers by challenging the status quo and promoting how Trajaan and Brandwatch can support growth, visibility and competitive advantage;
• Maintain constant engagement with accounts post-sale, partnering with Customer Success and internal stakeholders to drive adoption, value realisation, retention and expansion;
• Identify commercial risk and collaborate with internal teams to clear blockers, protect revenue and support successful renewals where relevant;
• Be the primary point of contact for the customer on all commercial and contractual matters within your portfolio;
• Partner with internal Brandwatch and Cision stakeholders to align account plans with the customer’s business priorities and strategic goals;
• Develop strong market knowledge across enterprise sectors in India and stay informed on trends across search, LLM visibility, digital intelligence, consumer behaviour and competitive landscape;
• Possess excellent product knowledge across Trajaan and Brandwatch solutions and lead tailored product demonstrations aligned to customer needs.
• Maintain accurate forecasting, pipeline hygiene and account activity within CRM and reporting systems.

What you will have:

• A strong background in enterprise sales and business development, with SaaS experience strongly preferred;
• 6+ years of experience in a quota-carrying sales role, ideally across a mix of new business acquisition and account growth;
• Proven ability to self-generate pipeline and win new enterprise logos in a competitive market;
• Drive and ambition to achieve and exceed sales quotas;
• Commercial acumen and comfort working towards ambitious growth targets in a highly accountable environment;
• Experience managing complex, multi-stakeholder sales cycles and negotiating commercial agreements with enterprise customers;
• Experience in growing existing client relationships through upsell, cross-sell and renewal ownership where required;
• A results-oriented, highly motivated and enthusiastic attitude, with the ability to work independently in a fast-paced environment;
• Familiarity operating in a high-growth, high-velocity sales environment;
• Outstanding consultative selling skills, including objection handling, negotiation, influencing and value-based solution selling;
• Ability to build strong relationships with internal and external stakeholders;
• Excellent English communication skills; additional Indian regional language capability would be an advantage;
• Deep interest in or knowledge of search intelligence, digital intelligence, consumer insights, social media, marketing technology or customer experience.

Soft skills:

• Top-class presentation and communication skills.
• Excellent analytical, problem-solving and decision-making skills.
• Detail-oriented and persuasive.
• Strong sense of ownership;
• Strong commercial curiosity and a proactive mindset;
• Proficiency with tools such as Salesforce, Salesloft, 6Sense or similar;
• Use of, implementation and understanding of sales processes and methodologies.

Nice to have:

• Experience selling search intelligence, consumer intelligence, marcom or insights-focused solutions;
• Experience selling into enterprise accounts in India;
• Familiarity with Sandler, BANT, MEDDPICC or other similar sales methodologies.
• Experience working with partner or reseller ecosystems.

Reports To

Software Engineering Manager

We are seeking a Senior Software Engineer to play a vital role in developing our Energy Management platform. In this influential position, you will help shape, build, and sustain a robust suite of micro-services. Your work will significantly affect our long-term technical

strategy. This role demands practical experience in every stage of microservice development, including architecture design, coding, deployment, and monitoring.

What You Will Be Doing

• As a member, you will participate in major initiatives and opportunities, demonstrating your well-rounded skills in communication, technology, and execution to bring a project from inception to general availability for customers.
• You will play a key role in designing industry-leading standards and solutions to develop new solutions and scale ChargePoint to support real-time communication with millions of charging stations.
• As part of the Energy Management team, you will represent Cloud services by executing initiatives in collaboration with cross-functional teams such as Product, Embedded Platform, Quality, Support, and Operations.
• Your goal is not only to resolve their concerns but also to work with them to define and build better solutions. You will work on code directly impacting the business, including developing and maintaining real-time Energy Management solutions that optimise EV charging efficiency.
• Additionally, you are expected to improve the team by contributing to code reviews, documentation, and the development process. You will also champion organisational principles by helping to define and uphold them.

Requirements

• 4+ years of experience building back-end software
• Hands-on with JVM Language is a must, such as Java/Kotlin
• Working experience with Spring Boot, Kafka, and Kubernetes,
• Working experience with modern software architecture components (e.g. Distributed Systems, Containerization, Micro Services, Observability, etc.)
• Working experience in one of the cloud providers (AWS, GCP, Azure, etc.)
• Bachelor's Degree in Computer Science or “STEM” Majors (Science, Technology, Engineering, and Math)
• Good in CS fundamentals - data structures, algorithm design, problem-solving, and complexity analysis.

Personal/Leadership Attributes

• Voices opinions and presents a clear rationale. Uses data or factual evidence to influence.
• Learns the organisation’s vision statement and decision-making framework.
• Able to understand how the team and personal goals/objectives contribute to the organisation’s vision.
• Completes assigned tasks on time and with high quality.
• Has the ability to break down problems and estimate time for development tasks.
• Identifies opportunities for innovation and offers new ideas. Takes the initiative to experiment with new software frameworks
• Adapts to new environments and changing requirements. Pivots quickly as needed. When coached, responds to need & seeks info from other sources.

Location

Bengaluru, India

The Team:

As a Lead Applied Value Engineer you push the envelope in solving mission-critical problems for our customers. You will work with our most strategic customers, understand their strategy and key challenges, and build Celonis solutions using cutting-edge AI technologies from market leaders such as Microsoft and OpenAI. With Celonis’ market-leading Process Intelligence (PI) Platform we feed operational context to AI so it understands our customers’ businesses and enables them to industrialize AI unlocking real ROI on AI deployments and at scale. There is no AI without PI. You will prototype these solutions, demonstrate their value to executives, and ensure successful implementation, adoption and value realization to increase Celonis' footprint at those customers.. 

The Role:

As a Lead Applied Value Engineer, responsibilities include translating customers’ objectives into value assessments or proof-of-value projects, building specific Celonis business cases and demos, running value workshops, and engaging with multiple senior stakeholders to deliver value driven results and secure long term partnership agreements. In collaboration with our partners and Celonis Services, you will drive measurable business impact across various processes and industries and accelerate the adoption of our platform. You will blend deep process and industry expertise with a proven consulting skill set with strong analytical skills at the forefront of one of the fastest-growing tech companies worldwide.

The work you’ll do:

• AI Discovery & Solutioning: Understand customers AI strategy and business critical challenges. As Celonis product & domain expert, find the best problem-solution fit and translate customer requirements into innovative solutions that move the needle
• Identify & Frame Value:
  Discover and translate customers’ strategic priorities into high-impact Celonis use cases
  Build demos and business cases, leveraging industry benchmarks and best practices in order to win new customers 
  Undertake Value Assessments or Proof-of-Value Projects and communicate the value opportunity and strategic roadmap to C-Level executives
• Realize Value:
  Facilitate business value workshops and use Celonis to identify and qualify opportunities for process enhancement
  Derive improvement measures in core business functions and initiate improvement actions and enterprise-wide change initiatives
  Present results and realized value to senior management and C-level executives
• Scale Value:
  Responsible for the end-to-end customer value journey, landing, expanding, adoption and renewing
  Build a strategic expansion roadmap for customers embedding Celonis Process Intelligence as a strategic business transformation platform in their organization and therefore drive adoption and expansion
  Provide feedback to our product development teams to enhance the Celonis platform and Apps based on new use case

The qualifications you need:

• Live for Customer Value: 9+ years of experience in an analytical role with the objective to demonstrate or secure value through business data analysis, business process improvement and respective Software deployment. Ideally in a customer-facing role in Solution Consulting, Sales Engineering or IT/Management Consulting with a Business Software / SaaS Provider or a Consultancy. Alternatively in an Inhouse role (e.g. Center of Excellence for Data Mining / Analytics / Intelligence) within an Enterprise.
  Data, Analytics, Applications & IT: Good knowledge of Business Software / SaaS applications (e.g. SAP/ Oracle),  experience with implementing RPA and/or BI Tools and/or building Dashboards, Apps and Action Flows. Hands-on Experience with Process Mining tools and technologies is preferred. Hands-on SQL experience and Python is preferred . Experience in collaborating with IT teams.
• Process Improvement & Value Realization: Experience in identifying business use cases for business process improvement and deploying improvement measures, being a change agent and training users/process owners to realize value. Domain and industry knowledge such as Supply chain, finance, CPG, BFSI, Manufacturing etc. would be a plus.
• Project Management: Experience in planning and managing project scopes, expectations and timelines. You will manage multiple projects across your aligned accounts that will be at different parts of the value journey. Also, you will leverage partners from the Celonis Ecosystem wherever possible.
• Executive Stakeholder Management: Experience in preparing and communicating (value) roadmaps and results to stakeholders and management, both internally and externally. Excellent communication and presentation skills in English.

Smartsheet is a tech company with a human story to tell. We’re here to empower teams to manage projects, automate workflows, and rapidly build new secure solutions, using simple no-code tools. We’re revolutionaries – so for us changing the way the world works is all in a day’s work.

The Deal Desk Manager is responsible for supporting the Global Sales teams with facilitation of complex deals through the Quote to Cash sales cycle. This position will work collaboratively at every level across Sales, Professional Services, Legal, Privacy, Finance, Security, Compliance, Product and Revenue Recognition Accounting teams to ensure deals are structured and negotiated to comply with Smartsheet policies and processes.

This position is Hybrid and reports to the Senior Manager, Deal Desk in Bellevue, WA. 

You Will: 

• Be the primary point of contact to the sales team in the EMEA region.
• Manage daily operations and internal controls for the Deal Desk team.
• Elevate specialized issues to appropriate business partners for approvals to ensure resolution.
• Act as a trusted advisor to the Global Sales Teams for deal structuring and support other internal stakeholders throughout the sales cycle to expedite deal execution.
• Provide guidance on complex deal structures in a way that maximizes ACV and customer satisfaction, and manages risk for Smartsheet.
• Navigate and deal with ambiguity and potential blockers to bring the clarity needed to close the deal.
• Become a subject matter expert on the Quote to Cash sales cycle to empower and educate the sales team on the latest product bundles and offerings.
• Adhere to published Service Level Agreements (SLAs)to set service standards that can be relied upon.
• Keep up to date with new company policies, initiatives, and offerings and share for awareness to Sales and internal stakeholders.
• Serve as one of the main catalysts for driving efficiencies in Smartsheet’s quote-to-order process.
• Ensure compliance with internal controls and work towards zero processing errors.
• Perform other duties as assigned.
• This is an Individual Contributor role 
• Work timings would be EMEA Shift - 1PM IST - 10 PM IST

You Have: 

• Bachelor's Degree in Business Administration or related business field preferred.
• Proficiency in overall complex SaaS or Cloud Enterprise deal structures for software licensing, services and renewal deals. 
• Minimum of 8+ years of relevant Deal Desk or Sales Operations experience in a prominent enterprise software company with Direct, Channel, Government, Services, and International Sales is highly desirable.
• Highly organized with an ability to balance being detail-oriented as well as seeing the big picture.
• Excellent communication and presentation skills with the ability to be a calming influence while having a commanding presence across teams.
• Ability to work flexible hours on a rotating schedule for coverage to support the USand the APAC Sales teams.
• Working knowledge of Salesforce, CPQ, Netsuite, or similar systems CRM and ERP systems.
• Highly organized, detail-oriented, and with a high level of accuracy with an ability to handle multiple project timelines at once.

You will report to our Deal Desk Manager located in our Bellevue office, but this role will be based in Bangalore.

You Will:

• Be a trusted advisor to the Global Sales Teams for deal structuring and support other company partners throughout the sales cycle to expedite deal execution
• Provide guidance on routine to moderately complex deal structures in a way that maximizes ACV and customer satisfaction, and manages risk for Smartsheet Work with multiple teams including Sales, Finance, Legal, Deal Operations, Pricing, Billing, and Compliance to address custom deal requirements
• Enhance specialized issues to appropriate partners and bring resolution to those issues.
• Be the main contact to lead deals through appropriate approval levelReview deal progression and collaborate with team members to ensure deal cycle times and precise execution.
• Follow a same-day response commitment to set service standards that can be relied upon
• Review submitted Deal Requests for accuracy and conformance to Smartsheet sales order acceptance policies
• Ensure all approved requests have been documented observing Finance Operations and accounting processes
• Ensure compliance with internal controls and work towards zero processing errors
• Establish and lead project improvement plans with defined timeline
• Contribute to different process improvement projects
• Other duties as assigned
• Working time - US East - 6pm - 3 am 

You Have:

• 5+ years of relevant Deal Desk or Sales Support experience in a SaaS company with Direct, Channel, Government, Services, and International Sales.
• An understanding of sales process, Billing, revenue recognition including structuring of a deal and contract management.
• Consulted on common deal patterns
• Experience supporting Resellers
• Affect change within the organization to improve processes
• Excellent oral/written communication skills
• Work flexible hours on a rotating schedule for coverage to support EMEA and APAC Sales teams
• Working knowledge of Salesforce, CPQ, Netsuite, or similar systems CRM and ERP systems

We're looking for a Marketing Automation Specialist to join our Marketing Operations team. In this role, you'll be the primary owner of driving communication from our Marketo instance - building, optimizing, and maintaining the automated and batch communications that power our marketing engine. You'll also work across a broader stack including Zoom Events, Salesloft, and Salesforce to ensure seamless campaign execution and reliable data flow across systems.

This is a hands-on, high-volume production role for someone who is deeply fluent in Marketo and comfortable operating across a modern B2B marketing tech stack

This role requires the flexibility to work a swing shift (9:00 am - 6:00 pm on three days and 1:00 pm - 10:00 pm twice a week) allowing for essential real-time overlap with our US office

You Will:

Marketing Campaign Operations (Marketo)

• Own the day-to-day administration and production within our Marketo instance, serving as the internal subject matter expert
• Design, build, and optimize automated nurture programs, batch email campaigns, smart campaigns, and segmentation logic
• Manage all campaign operations including email builds, landing pages, forms, tokens, and A/B testing
• Ensure database hygiene, deliverability best practices, and compliance with data privacy regulations (GDPR, CAN-SPAM)
• Maintain performance reports and dashboards in partnership with BI to track program effectiveness.

Webinar Production + Management (Zoom Events)

• Support technical setup and execution of webinars and virtual events in Zoom Events, including registration, integrations, and post-event automation
• Ensure attendee and engagement data flows accurately into Marketo and Salesforce for follow-up nurture and attribution tracking
• Analyze event performance and contribute to optimization of the virtual event program

Cross-Functional Collaboration

• Act as the go-to resource for campaign managers, demand gen, and SDRs on Marketo best practices and marketing technology questions
• Document processes, workflows, and system configurations to ensure continuity and scalability
• Evaluate and recommend improvements to the marketing tech stack as business needs evolve

Strong Project and Stakeholder Management 

• Manage prioritization and input from business owners across the organization. 
• Maintain SLAs and processes to ensure we produce high quality, timely work for our stakeholders within our Smartsheet program management environment. 

You Have:

• 3–5 years of experience in marketing operations or marketing automation in a B2B SaaS environment
• Deep, hands-on Marketo expertise that includes: program building, smart lists, lead scoring, tokens, API integrations, and reporting; Marketo Certified Expert (MCE) strongly preferred
• Solid working knowledge of Salesforce CRM, including campaign management, lead management, and reporting
• Experience with Zoom Events or a comparable virtual event platform
• Familiarity with Salesloft or a comparable sales engagement tool
• Strong understanding of B2B lead lifecycle, funnel management, and demand generation principles
• Sharp attention to detail and a genuine commitment to clean, reliable data and email sends
• Strong communication and collaboration skills across marketing, sales, and operations teams

Nice to Have

• Experience with BI or reporting tools such as Tableau
• Familiarity with UTM tracking, attribution modeling, or revenue operations frameworks

We are looking to hire a Product Manager II to join our Product Organization. As a Product Manager II for Policy & Governance, you will own the execution roadmap for a core product area that enables our enterprise customers to manage organizational risk, enforce internal usage policies, and maintain regulatory compliance across their Smartsheet deployment. This role plays a critical part in helping customers control how their data is used, shared, and retained - by both humans and AI systems. You will act as a key contributor for platform governance, collaborating closely with engineering, UX, legal, security and sales teams to deliver solutions that provide granular control, ensure data integrity, and drive adoption of our premium governance and control features. This is a hands-on role for a product thinker who is customer-obsessed, understands the needs of IT/Governance teams, and is passionate about solving complex policy enforcement and data lifecycle management challenges at scale.

You Will:

• Contribute to and have the opportunity to shape the long-term vision for a core area of Smartsheet's policy enforcement, data lifecycle management, and governance capabilities, ensuring these products meet enterprise standards. Enable 
• Own the execution roadmap for critical governance capabilities, including retention and deletion policies, data classification and enterprise controls that manage external sharing.
• Serve as a product owner on corporate governance, AI governance, data privacy (e.g., GDPR, CCPA), and organizational policy requirements, aligning cross-functional teams around effective compliance solutions.
• Identify, scope and help lead monetizable governance offerings, working closely with pricing and sales teams to drive adoption of features that enable centralized control and compliance reporting.
• Collaborate closely with Legal and Security teams to translate evolving regulatory requirements and internal policy needs into actionable product features and API capabilities.
• Analyse market trends, competitive offerings, and customer feedback from CIOs, Compliance Officers, and IT Administrators to inform feature prioritization and contribute to overall strategic product decisions.
• Represent governance product capabilities internally and externally (e.g., with customers and partners), clearly communicating the value and controls provided by your owned features
• Collaborate effectively with engineering and design team members, fostering a culture of technical excellence and collaborative product delivery.
• Perform other duties as assigned.

You Have:

• 3+ years of product management experience, including delivering impactful SaaS or enterprise software solutions.
• Experience in governance, compliance, or information management product management, focusing on data retention, policy enforcement, eDiscovery for B2B enterprise customers
• Ability to execute feature-level roadmaps for complex and regulated platforms.
• Ability to think strategically about the vision for the space and identify opportunities to add to that vision
• Working knowledge of data lifecycle management, compliance frameworks, international regulatory requirements (e.g., GDPR), US domestic regulatory requirements (eg. HIPPA, CCPA), and how policy engines enforce rules across large data sets is a plus
• Demonstrated success in driving cross-functional team collaboration (including compliance and legal teams).
• Strong storytelling skills and the ability to communicate complex compliance and policy concepts effectively to technical and customer audiences.
• Data-driven mindset with a focus on governance adoption KPIs and business metrics to guide feature prioritization and measure product outcomes.
• Legally eligible to work in India on an ongoing basis.
• Fluency in English is required.

Corporate Systems Engineering builds and operates the software platforms, integrations, and automations that power Smartsheet’s core business functions across Finance, Sales/GTM, and People & Culture.  Our team owns mission-critical systems and workflows that enable how the company hires, sells, bills, pays, reports, and scales. We operate at the intersection of software engineering, enterprise platforms, and business-critical data, treating internal systems with the same rigor, reliability, and product mindset as customer-facing software.

The People Systems team engineers and operates platforms that support the employee lifecycle, including HR, payroll, learning, and talent systems.  We balance deep platform configuration with extensibility, integrations, and data integrity to deliver reliable, compliant systems that scale with the organization.

As a Sr. HR Systems Engineer on the People Systems team, you will operate as a technical leader within the People & Culture (P&C) domain, owning complex, high-impact engineering work that extends beyond traditional application configuration. This role focuses on building scalable, reliable, and extensible solutions across Workday, People data, integrations, and automation that support the full employee lifecycle and enable the business to operate with accuracy, speed, and insight. You will work at the intersection of enterprise platforms, custom engineering, and data, helping evolve People Systems from primarily UI-driven administration into a product-grade, engineering-led capability within Product Engineering.

This role is suited for a senior engineer who is comfortable working across configuration, code, integrations, and data - and who enjoys solving ambiguous, cross-functional problems in a regulated enterprise environment.

You Will:

• Act as a senior technical owner within the People Systems domain, responsible for designing and delivering complex solutions across Workday, integrations, and supporting platforms
• Lead engineering efforts related to People data flows, including hire-to-retire lifecycle events, data synchronization, and downstream consumption by Finance, Security, and Analytics
• Design and implement custom extensions and integrations using tools such as Workday Studio, APIs, middleware, or AWS-based services
• Partner with Integrations and Automation teams to build event-driven, automated People workflows (e.g., joiner/mover/leaver, access provisioning, data updates)
• Own the technical design and implementation of People-related integrations and data contracts, ensuring reliability, auditability, and clear ownership
• Contribute to People reporting and analytics initiatives by enabling high-quality, well-modeled People data for BI, compliance, and workforce insights
• Identify opportunities to reduce manual People operations through automation, configuration-as-code patterns, and reusable components
• Provide technical leadership and mentorship to other People Systems engineers, reviewing designs and code and setting quality standards
• Partner closely with Product Managers, HR stakeholders, Security, and Compliance to translate People domain needs into robust technical solutions
• Participate in on-call rotations and operational ownership for People Systems, ensuring reliability and rapid issue resolution

You Have:

• 6-8 years experience building and supporting enterprise systems, with deep exposure to HR/People platforms such as Workday
• Experience extending enterprise platforms through custom development, APIs, middleware, or platform-specific tooling (e.g., Workday Studio or similar)
• Strong understanding of system-to-system integrations, data modeling, and event-driven workflows
• Comfort working across both UI-driven configuration and code-based solutions
• Experience operating in environments with compliance, audit, and security requirements (SOX, ITGC, access controls)
• Ability to lead technical initiatives independently and make sound architectural decisions
• Strong communication skills and comfort collaborating with non-technical stakeholders
• Experience mentoring engineers and raising the technical bar of a team
• Experience with People data analytics, reporting pipelines, or workforce metrics
• Familiarity with identity lifecycle management and security integrations tied to HR systems
• Experience building internal tools or automations that support HR or People Operations teams
• Exposure to cloud platforms (AWS), scripting languages, or automation frameworks
• Experience working in Product Engineering organizations rather than traditional IT

As a Sr. Product Manager for Identity & Authentication, you will own the execution roadmap for all core features related to how enterprise users access and manage their Smartsheet accounts. This includes our mission-critical Single Sign-On (SSO), user provisioning, and multi-factor authentication (MFA) offerings. This role is fundamental to ensuring a secure, compliant, and friction-free user experience for our global customers.

You will act as a key leader for Identity and Access Management (IAM), collaborating closely with engineering, UX, and security teams to deliver highly reliable solutions that integrate seamlessly with major identity providers (IdPs) and meet the stringent security requirements of our enterprise customers.

This is a high-impact, hands-on role for a strategic thinker who is deeply technical, customer-obsessed, and passionate about solving complex authentication and user lifecycle management challenges at scale.

You Will:

• Contribute to the long-term vision for Smartsheet’s Identity and Authentication capabilities, including Single Sign-On (SSO), MFA, and secure login experiences
• Own the execution roadmap for critical IAM features, including integration with major Identity Providers, user provisioning, federated identity, and user lifecycle management
• Serve as the primary product owner for core authentication protocols (e.g., SAML, OAuth 2.0, OIDC), ensuring compliance, reliability, and ease of setup for IT administrators
• Identify and scope enhancements to existing monetizable features, working with pricing and sales teams to improve the adoption and value of our premium security and identity offerings.
• Collaborate closely with Security and Platform Engineering teams to drive platform-wide standards for authorization and session management that are scalable and resilient
• Analyse market trends, competitive offerings, and customer feedback from IT and Security Administrators to inform feature prioritization and optimize the administrative experience
• Represent identity and authentication product capabilities internally and externally (e.g., with customers and partners), clearly communicating the security, compliance, and usability value of your features
• Collaborate effectively with and offer informal mentorship to engineering and design team members, fostering a culture of technical excellence and collaborative product delivery
• Perform other duties as assigned

You Have: 

• 6+ years of product management experience, including delivering impactful SaaS or enterprise software solutions
• 2+ years of direct experience in Identity and Access Management (IAM), focusing on B2B authentication, authorization, or user lifecycle management products
• Proven ability to define and execute feature-level roadmaps for complex and highly technical platform areas
• Deep technical understanding of core identity protocols (SAML 2.0, OAuth 2.0, OpenID Connect), user provisioning standards (SCIM), and security best practices for session management and MFA
• Demonstrated success in driving cross-functional team collaboration, particularly with platform and security engineering teams
• Excellent communication skills and the ability to articulate technical security concepts clearly to both technical and non-technical stakeholders.
• Data-driven mindset with a focus on core metrics like successful login rates, setup time, and security feature adoption
• Legally eligible to work in India on an ongoing basis
• Fluency in English is required

As a Sr. Product Manager I for Smartsheet’s Security & Safeguard suite, you will own the vision, strategy, and execution roadmap for key pillars of our mission-critical enterprise security products. This role is pivotal in ensuring Smartsheet meets and exceeds the stringent security and regulatory demands of our largest, most complex customers.

You will act as the leading voice for enterprise security, collaborating closely with engineering, UX, legal, security and sales teams to deliver solutions that build trust, mitigate risk, and drive premium product adoption, particularly within the Safeguard suite.

This is a high-impact, hands-on role for a strategic thinker who is deeply technical, customer-obsessed, and passionate about solving complex security and governance challenges at enterprise scale.

You Will:

• Define and drive the vision, strategy and roadmap for Smartsheet's security product suite, with a core focus on the monetizable features within Smartsheet Safeguard, like data loss prevention (DLP), regulatory compliance features (eg. for GDPR, FedRAMP) and encrypted data storage
• Serve as the expert on enterprise security customer requirements, aligning cross-functional teams and senior stakeholders (including customer CISOs and internal leadership) around impactful, security-first product outcomes
• Identify, scope, and lead monetizable security offerings, partnering closely with pricing and sales teams to drive adoption and ARR of the security portfolio
• Collaborate closely with Security Engineering to champion best-in-class, encrypted data storage and transfer strategies, addressing complex data residency and jurisdictional challenges
• Analyse market trends, competitive offerings, and customer feedback from CISOs and security stakeholders to inform strategic product decisions and maintain market leadership in SaaS security
• Represent security product capabilities internally and externally (e.g., with customers, partners, and auditors), clearly communicating the value and technical details of the Safeguard offering
• Collaborate effectively with and offer informal mentorship to junior PMs, engineering and design team members, fostering a culture of technical excellence and collaborative product delivery
• Perform other duties as assigned

You Have:

• 6+ years of product management experience, including delivering impactful SaaS or enterprise software solutions
• 2+ years of direct experience in security product management, focusing on identity, access management (IAM), governance, or compliance products for B2B enterprise customers
• Proven ability to define and execute strategic roadmaps for highly complex and regulated platforms
• Deep technical understanding of SaaS security architecture, encryption standards, and major compliance frameworks (e.g., ISO 27001, SOC 2, HIPAA, GDPR)
• Demonstrated success in leading and mentoring cross-functional teams (including security engineers and legal counsel).
• Excellent storytelling skills and the ability to communicate complex security concepts effectively to technical, customer, and executive audiences
• Data-driven mindset with a focus on security adoption KPIs and business metrics to guide strategy and measure product outcomes.
• Legally eligible to work in India on an ongoing basis
• Fluency in English is required

As a Team Manager, Technical Support you will be directly responsible for managing and mentoring a team of globally distributed professionals in providing exceptional customer support experiences. This position manages the day-to-day operations of the team and works closely with other Support leaders to ensure the team is hitting its targets. Responsibilities include coaching and developing individuals within the team in their roles as product experts and participating in improvement efforts across Support. The successful candidate will be experienced (3+ years) in leading and developing a Support team within a Software as a Service environment. 

At Smartsheet Support we empathize and empower others with expert engagements and are the first line of response for our customers to fix issues, share best practices, and advocate for users. Our teams of experts are aligned to various domains of knowledge, promoting the most effective and expedient customer resolution. 

You will report to a Sr Support Manager within the Global Support team. 

Estimated Breakdown: Core responsibility distribution may change depending on business and customer need but in general fall around: 

• 70% People management, career development & coaching
• 30% Operations: Provide oversight, case/queue management & insights of the day-to-day operations of your team, owning and driving towards meeting KPIs/SLAs

You Will: 

• Manage & lead a team of globally distributed technical support professionals to provide enterprise-level, post-sales technical support to Smartsheet customers. Teams will be comprised of members with varying levels of technical expertise and tenure 
• Set clear objectives, coach & provide feedback, evaluate progress, and instill a high performance culture with focus on teamwork, customer excellence, and ownership for resolving customer issues
• Own and drive performance and customer outcomes through the delivery of SLAs and KPIs 
• Leverage the strengths of your team to maintain case volume, reduce backlog, and deliver improvements to Support experiences 
• Analyze and interpret KPI metrics, customer feedback, to identify trends and make recommendations for improving efficiencies 
• Execute to meet targets of strategic goals set by Support Leadership 
• Perform regular case reviews and quality assessments of your team 
• Actively engage in the release readiness process and assist with evaluating new features and changes
• Create a culture of inclusivity, recognizing the strengths that individuals bring to the team to promote engagement and development opportunities 
• Recruit to business needs, alongside recruitment partners, shaping and iterating to ensure the quality of talent attracted
• Partner with the Training team, as applicable, aligning on onboarding and assessment objectives and programs, through feedback and effective communication whilst sharing any skill gaps
• Promote continuous improvements through recognition and feedback within the team
• Effectively partner across the global Support organization and other stakeholders to drive initiatives, share ideas, and model team collaboration
• Other duties as assigned 

You Have: 

• 3+ years of prior people management or equivalent experience in mentoring, managing, or providing feedback to individual contributors
• 3+ years experience working in a technical support or customer service environment, with a preference for prior experience operating in a fast-paced, high-volume technical SaaS environment with a high degree of critical thinking and problem solving 
• Experience with frontline management and working with or leading global teams preferred
• Experience in coaching, mentoring, managing, and evaluating performance of individual contributors
• Excellent end-user interaction and strong written and verbal communication skills
• Leadership skills and proven track record as a resource for other team managers
• Demonstrated ability to work independently and take ownership of issues or challenges
• Ability and desire to learn and develop new skills quickly and grow along with a leading global software product

Smartsheet’s Enterprise Systems team manages the development, use, and support of the Enterprise Applications including the internal use of Smartsheet.  Our team is looking to hire a Senior NetSuite Administrator who is an active listener with great technical skills. As we continue to scale, we are looking for a NetSuite Administrator who understands how to implement and scale enterprise systems.

Smartsheet is looking to hire a Senior NetSuite Administrator who will proactively improve and support the development, implementation, and maintenance of Smartsheet’s NetSuite system and other related SAAS enterprise systems. This role reports to the Manager, Enterprise Systems within Corporate IT and is based in India.

This NetSuite Administrator will need to demonstrate strong influence and communications skills to collaborate internally with the Finance, Engineering, Sales and IT departments and act as an advisor to the organization on system efficiency and effectiveness. The position will be the primary internal support contact for NetSuite, all related points of integration.

You Will:

• Maintain the NetSuite application and other related 3rd party business applications for internal users
• Develop, test and deploy customizations, custom objects, 3rd party tools / applications and new NetSuite modules based on evolving business needs
• Support end user requests for new saved searches, reports, KPI’s, and dashboards, and maintain proper system access for user roles
• Act as NetSuite SME providing training, communication and updates to end users of the NetSuite system
• Create technical documentation, including fully documenting existing and new customizations, scripts, workflows, and business processes, and keeping all documentation up to date
• Partner with NetSuite users and stakeholders, assisting with data analysis, business process mapping, reporting needs, continuous improvement initiatives, change management and support for optimal usage
• Provide timely communication regarding system status
• Troubleshooting of system errors and resolution
• Maintain up-to-date knowledge of NetSuite functionality, customization and integrations

You Have:

• 5+ years of experience with ERP administration, configuration, and 3rd party integrations in complex environments, specifically with NetSuite
• Administrator-level knowledge of roles, permissions, page layouts, custom objects, scripting, workflows, reports and dashboards
• In-depth knowledge of SuiteScript / WebServices, csv imports, user provisioning, defining roles, analytics and scheduling scripts
• Ability to analyze problems, develop and recommend solutions and resolve issues
• Ability to operate successfully in a fast-paced environment that places a strong premium on integrity, excellence, execution and teamwork 

• Well-organized, ability to prioritize tasks, meet deadlines and manage multiple projects while 
maintaining a high level of accuracy 

• Ability to remain professional and flexible while under pressure
• A strong understanding of business processes and requirements
• Project management, system implementation and system integration experience
• Strong analytical and problem solving skills
• Ability to work independently with minimal guidance
• Ability to work collaboratively with cross-functional teams
• Strong understanding of the Agile process

Smartsheet’s Enterprise Systems team manages the development, use, and support of the Enterprise Applications including the internal use of Smartsheet.  Our team is looking to hire a Senior NetSuite Administrator who is an active listener with great technical skills. As we continue to scale, we are looking for a NetSuite Administrator who understands how to implement and scale enterprise systems.

Smartsheet is looking to hire a Senior NetSuite Administrator who will proactively improve and support the development, implementation, and maintenance of Smartsheet’s NetSuite system and other related SAAS enterprise systems. This role reports to the Manager, Enterprise Systems within Corporate IT and is based in India.

This NetSuite Administrator will need to demonstrate strong influence and communications skills to collaborate internally with the Finance, Engineering, Sales and IT departments and act as an advisor to the organization on system efficiency and effectiveness. The position will be the primary internal support contact for NetSuite, all related points of integration.

You Will:

• Maintain the NetSuite application and other related 3rd party business applications for internal users
• Develop, test and deploy customizations, custom objects, 3rd party tools / applications and new NetSuite modules based on evolving business needs
• Support end user requests for new saved searches, reports, KPI’s, and dashboards, and maintain proper system access for user roles
• Act as NetSuite SME providing training, communication and updates to end users of the NetSuite system
• Create technical documentation, including fully documenting existing and new customizations, scripts, workflows, and business processes, and keeping all documentation up to date
• Partner with NetSuite users and stakeholders, assisting with data analysis, business process mapping, reporting needs, continuous improvement initiatives, change management and support for optimal usage
• Provide timely communication regarding system status
• Troubleshooting of system errors and resolution
• Maintain up-to-date knowledge of NetSuite functionality, customization and integrations

You Have:

• 5+ years of experience with ERP administration, configuration, and 3rd party integrations in complex environments, specifically with NetSuite
• Administrator-level knowledge of roles, permissions, page layouts, custom objects, scripting, workflows, reports and dashboards
• In-depth knowledge of SuiteScript / WebServices, csv imports, user provisioning, defining roles, analytics and scheduling scripts
• Ability to analyze problems, develop and recommend solutions and resolve issues
• Ability to operate successfully in a fast-paced environment that places a strong premium on integrity, excellence, execution and teamwork 

• Well-organized, ability to prioritize tasks, meet deadlines and manage multiple projects while 
maintaining a high level of accuracy 

• Ability to remain professional and flexible while under pressure
• A strong understanding of business processes and requirements
• Project management, system implementation and system integration experience
• Strong analytical and problem solving skills
• Ability to work independently with minimal guidance
• Ability to work collaboratively with cross-functional teams
• Strong understanding of the Agile process

Smartsheet is looking for an experienced Data Engineer to support and accelerate the productivity of our Go-To Market organization. In this role, you will work with Data Engineers to help build scalable and reliable data and reporting infrastructure. You will partner with Analytics decision-makers as part of a collaborative, motivated team. Your work will be instrumental in helping our Sales partners optimize their pipeline, increase retention, and close deals.

Our ideal candidate is curious and displays an ability to translate abstract data requests into actionable data solutions . To be successful in this role, you are able to communicate to a diverse audience of internal stakeholders. You should have strong technical acumen with data analytics tools and languages, the ability to identify areas of opportunity within the business, and build innovative solutions.

You Will:

• Help to create, evolve, and maintain the reporting infrastructure for the Sales organization to facilitate data across the organization
• Partner with engineering, data science, and other analytics teams to build scalable analytics solutions with a focus on reporting capabilities
• Mine large datasets to ensure data accuracy and completeness for reporting purposes   
• Analyze and monitor data for anomalies, with a focus on data quality and consistency within reports     
• Develop and maintain key performance indicators (KPIs) to track sales performance, pipeline health, and other critical metrics   
• Automate report generation and distribution to improve efficiency
• Provide technical expertise and guidance to junior analysts on data extraction, transformation, and loading (ETL) processes and reporting best practices
• Ensure data governance and data integrity across all reporting tools and platforms
• Proactively identify and propose improvements to existing reporting processes and systems
• Be a mentor and leader to the more junior analysts on the team
• Perform other duties as assigned

You Have:

• Bachelor's degree in a quantitative field (e.g. engineering, sciences, math, statistics, business, or economics)
• 5+ years of experience in an analytics/engineering role with increasing responsibility
• Experience in Cloud and SaaS go-to-market (GTM)
• Expertise in SQL and preparing data for analysis, modeling, and visualization
• 3+ years of experience using Python for data analysis / automation 
• 3+ years of experience with dbt core
• 3+ years of experience with Git (Gitlab, Github etc.) and CI/CD concepts like branching, merging, Code Reviews etc. 
• Demonstrated experience with a modern engineering tech stack (Airflow, AWS, Docker etc.) 
• Experience working with a business intelligence tool like Tableau, PowerBI, Looker, etc.

Nice To Have:

• Experience building ML models
• Proficiency with Tableau preferred
• Experience with statistics (time series analysis, cluster analysis, multivariate analysis)
• Experience publishing and presenting data and findings to executives and non-data users

Smartsheet is seeking a Senior Data Scientist to drive growth and customer retention through Applied AI and advanced analytics. With thousands of subscribing organizations and millions of users, you will have the opportunity to make a meaningful impact by leveraging data science to drive Sales, Customer Success, and Monetization strategies. You are curious, have strong data science and machine learning skills and the ability to communicate key insights effectively. You will work primarily with Go to Market Teams and will be a part of Smartsheet's Data Science & Business Intelligence team.

You Will:

• Partner with Sales and Customer Success teams, understand their goals, and execute on opportunities to draw relevant insights and drive tangible impact
• Develop and implement machine learning based Cross-sell/Upsell models and Product Recommender models to drive Sales & Monetization
• Build and deploy predictive models for Customer Churn and identify proactive churn risk prediction signals to drive retention
• Drive the full analytics lifecycle from understanding the business objective, analyzing the data to developing automated reporting and visualizations
• Collaborate with cross-functional teams to integrate data science solutions into business processes
• Effectively present analysis to both technical and non-technical audiences and give data-based recommendations to encourage data-driven decisions 
• Drive a data culture within the Go To Market  teams

You Have:

• Bachelor's degree and 8+ years of experience (or 10+ years of experience)
• Extensive knowledge and practical experience in several of the following areas: Applied AI, machine learning, statistics, propensity modeling, churn prediction and recommender systems
• Proficient analytical skills for problem solving; can perform descriptive analysis, diagnostic analysis, predictive analysis and prescriptive analysis.
• Strong programming skills in Python or R
• Proficient in SQL and skilled in visualization tools (ex. Tableau)
• Strong track record of forming effective cross-functional partnerships
• Experience using data to meaningfully impact Sales & Customer Success strategy execution
• Experience communicating analysis clearly to others
• Ability to research and learn new technologies, tools, and methodologies
• Ability to thrive in a dynamic environment, find opportunities and execute in both independent and collaborative environments
• As a senior member of the data science team help mentor and help grow members of the team

The Role:

We are looking for a Staff Product Manager for the Merchant Experience Platform within our Omnichannel Fulfillment division. As the PM for this critical platform, you will define and deliver a world-class, seamless merchant experience across the entire journey, from self-serve onboarding and platform configurations to transparent billing and effortless payments. Your mission is to build a fast, intuitive, and reliable platform that serves as the single source of truth for our merchants and powers their success across our logistics ecosystem.

Key Responsibilities:

• Platform Vision & Strategy: Define the multi-year roadmap for the Merchant Experience Platform, encompassing onboarding, integrations, configuration, billing, and payments.
• End-to-End Merchant Journey: Own the experience flow from a merchant's first interaction, through system configuration and data setup, to their ongoing financial transactions and reporting.
• Merchant System Integration Strategy: Drive the strategy for seamlessly integrating with external merchant technologies, including ERP systems (like NetSuite) and e-commerce platforms, ensuring robust data exchange and workflow integrity.
• Billing & Payments Automation: Drive the strategy and execution for automated payment solutions, revenue recognition, and reliable financial reporting.
• Cross-Functional Leadership: Partner with Engineering, Finance, Operations, and Sales to ensure a friction-less merchant journey and accurate financial outcomes.
• Product Leadership & Mentorship: Act as a subject matter expert who coaches and mentors Senior and IC PMs on complex systems thinking, financial modeling, and platform architecture design.

Minimum Qualifications:

• Experience: 8+ years in Product Management, preferably within Logistics Tech, SaaS Integrations, Fintech.
• Technical Proficiency: Deep understanding of APIs, ERP integrations, and financial reconciliation workflows.
• Systems Thinking: You can map out how a physical action in a warehouse triggers reconciliation with a merchant system or triggers a financial event for billing.
• Analytical Rigor: Proven ability to conduct deep quantitative analysis, create complex data models, and use data to diagnose root causes and quantify business impact.
• Problem-Solving Grit: Logistics is messy. You need the ability to find elegant, automated solutions for edge cases and "broken" data.
• Communication: The ability to explain complex financial logic to a software engineer and high-level business impact to a CFO.
• Demonstrated ability to drive results in complex, regulated industries (Logistics, Fintech, Healthcare, etc.).
• Experience owning a product roadmap and delivering measurable business impact (e.g., revenue growth, efficiency gains).

Why This Challenge Matters:

The Merchant Experience Platform is the gateway to Flexport's logistics ecosystem. By owning the entire journey—from an effortless onboarding and configuration process to reliable, transparent billing and payments—you are directly impacting Flexport’s bottom line, driving merchant adoption, and removing the friction that holds global trade back.

Bonus Points if you have:

• Experience with NetSuite, Stripe, or high-volume transactional billing systems.

Why Flexport:

At Flexport, we’re building the future of global trade. Our product team is at the heart of this transformation, driving solutions that have a direct impact on our customers and the logistics industry. We foster a culture of innovation, inclusivity, and continuous learning, giving you the opportunity to work on meaningful, impactful projects while supporting your professional growth.

What's in it for you?

• An opportunity to contribute to one of the fastest-growing companies, where you’ll have the chance to create a global impact while being a part of a thriving multinational environment
• Competitive salary and equity options
• Daily catered lunches, breakfast, snacks and soft drinks available in our office on daily basis
• Comprehensive health and wellness benefits.
• Equity program: every team member becomes a shareholder, aligning our success with yours. As a private company in a multi-trillion dollar industry, you have a direct stake in our collective growth and success.
• Collaborative, inclusive, and diverse work culture.

Flexport is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or veteran status.

#LI-hybrid

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.
 

As Senior Analyst in our Model Risk Management team, you will help manage the Model Risk Program including completing model validation reviews, maintaining the model risk inventory, and monitoring model performance particularly for Fraud and Gen AI Models. You will work closely with the Data Science Team, architects, engineers and product managers to assess the risk of model design, implementation, and use across product lines.

A day in the life (Responsibilities) 

• Support the implementation and day-to-day execution of the Second Line of Defense (2LOD) Model Risk Management (MRM) program for high-risk models, with particular focus on Fraud detection models (Transaction Fraud & Merchant Fraud) and Generative AI / LLM-based systems deployed across Toast.
• Assist in maintaining and enhancing the Model Risk Management framework, including policies, procedures, validation standards, governance documentation, templates, and best practices aligned with evolving regulatory and industry expectations.
• Enforce model lifecycle standards across development, implementation, use, monitoring, recalibration, change management, governance, and decommissioning, ensuring appropriate controls for traditional ML models as well as GenAI systems (e.g., RAG architectures, copilots, AI-assisted decision tools).
• Contribute to the development, risk-tiering, and ongoing maintenance of a comprehensive model inventory, including assessment of model impact, intrinsic risk (complexity and methodology), reliance on model outputs, and emerging AI-specific risks.
• Perform independent model validation reviews under the guidance of senior leadership, covering conceptual soundness, data integrity, model methodology, performance metrics (e.g., AUC, precision/recall, calibration), stability, bias/fairness risk, explainability, and monitoring frameworks. Produce validation reports and track issue remediation plans through closure.
• For Fraud models, evaluate class imbalance handling, threshold optimization, cost-sensitive performance metrics, operational overlays, rule-based controls, and portfolio-level impact analyses.
• For Generative AI systems, validate systems and evaluate risks related to hallucination, prompt injection, adversarial vulnerabilities, data privacy and leakage, model explainability limitations, bias, guardrails, output monitoring, jailbreak testing, regression testing, and human-in-the-loop controls.
• Partner with Data Science, Data Engineering, Product/Engineering, Information Security, Legal/Compliance, Finance, Credit Risk and Business teams to obtain documentation, perform effective challenge, conduct validation and oversee performance monitoring
• Prepare reports and executive materials summarizing model risk issues, validation findings, monitoring insights, and remediation status for leadership review, risk committees, audit committees, and internal audit engagements.
• Research and stay informed on industry developments in fraud analytics, machine learning, Generative AI governance, and regulatory guidance (e.g., SR 11-7, OCC 2011-12, NIST AI RMF). Propose enhancements to strengthen Toast’s Model Risk and AI Governance framework.
• Contribute to the development of model risk training materials and support delivery of training sessions to key stakeholders to enhance awareness of fraud model risk and AI-related risks.
• Support ad-hoc initiatives related to model risk governance, AI oversight, regulatory compliance, and enterprise risk management enhancements.

What you'll need to thrive (Requirements)

• Advanced degree in Data Science, Statistics, Applied Mathematics, Computer Science, Engineering, or a related quantitative discipline
• 5+ years of relevant industry experience in Model Risk Management, Model Validation, Data Science, or Machine Learning within fintech, banking, payments, technology, or consulting environments, with exposure to fraud analytics, credit risk, or AI/ML model governance.
• Strong understanding of machine learning methodologies and statistical foundations, including model development, validation techniques, performance evaluation, calibration, and stability analysis.
• Hands-on experience with fraud detection models (e.g., transaction monitoring, chargeback prediction, merchant risk scoring) and familiarity with concepts such as class imbalance handling, threshold optimization, precision/recall trade-offs, and cost-sensitive evaluation.
• Familiarity with Generative AI and LLM-based systems (e.g., RAG architectures, embeddings, prompt engineering, AI copilots) and awareness of associated risks such as hallucination, bias, prompt injection, and data leakage.
• Strong proficiency in Python and SQL; experience with data science and ML tools such as Spark, scikit-learn, XGBoost, LightGBM, TensorFlow, or PyTorch. Familiarity with software engineering best practices (version control, CI/CD, testing frameworks, Airflow, AWS or cloud platforms) is a plus.
• Knowledge of model risk management frameworks and regulatory guidance (e.g., SR 11-7, OCC 2011-12) and familiarity with emerging AI governance frameworks (e.g., NIST AI RMF) is highly desirable.
• Ability to translate complex quantitative methodologies into clear business insights and effectively challenge first-line model development teams while maintaining strong cross-functional partnerships.
• Demonstrated critical thinking, analytical rigor, and structured problem-solving skills, with the ability to manage multiple priorities and deliver high-quality outputs under tight deadlines.
• Excellent written and verbal communication skills, including experience drafting formal validation reports, executive summaries, and committee-level materials.

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. 

As a Senior NetSuite Developer on the BTT Fintech team, you will build and maintain on Toast's ERP platform (NetSuite).   You will be responsible for developing on the NetSuite platform, from internal scripting to extending the platform via APIs and maintaining the same.  You will participate in script development, workflows, configuration changes, testing, troubleshooting, process engineering & creating searches and reports. You’ll also work closely with the Middleware, Billing, Accounting, and Finance teams to ensure the highest level of data accuracy and to maintain and enhance the functionality of various financial systems, helping maximize the organization's benefit.

A day in the life (Responsibilities) 

• Develop and maintain Netsuite platform that includes scripts, workflows, custom records, reports, saved searches, managing user access and permissions, workflows, forms, supporting system upgrades and guide users on NetSuite best practices
• Support new enhancements as well as perform hands-on analysis and debugging of system, integration errors and issues, including recommendations of solutions
• Design, implement, and maintain third-party software connections and integrations to NetSuite to support various business needs
• Partner with product managers on identifying solutions and fine-tuning product requirements to build for the future
• Provide robust solutions to current and future problems with performance and scalability at the forefront
• Monitor end-user usage of systems, track performance, and ensure external integrations comply with governance limits
• Manage end-user request queue and ensure responses and resolutions are provided in a timely manner
• Create technical documentation for existing and new customizations, scripts, workflows, and business processes, and keeping all documentation up to date
• Stay up-to-date with products and modules through research/training and engagements with third parties and system providers
• Partner with NetSuite users and stakeholders, assisting with data analysis, business process mapping, reporting needs, continuous improvement initiatives, change management and support for optimal usage
• Support and manage the change management process, including monthly/quarterly certifications for SOX compliance and evidence gathering
• Participate in code reviews and solution proposals with other NetSuite engineers

What you'll need to thrive (Requirements)

• 4+ years of hands-on experience with NetSuite development, admin and configuration across NetSuite modules (L2C, Revenue Recognition, Procurement, GL, AR, FA, AP), REST, Netsuite WebServices,  and third-party integrations in complex environments
• Expert-level knowledge of scripting, roles, permissions, custom objects, and workflows
• In-depth knowledge of SuiteScript 1.0, 2.0, 2.1 / WebServices, Suiteflow and Suitetalk, OneWorld, SQL, user provisioning, defining roles, analytics, and scheduling scripts.
• Experience with system implementations and working with third-party providers
• Experience and knowledge of supply chain components, such as kits, assemblies, bins, and serial numbers
• Strong data analytics, reporting, and database experience (SQL and NetSuite)
• A strong understanding of business processes and requirements
• Experience with SDF and GIT

Bonus ingredients* (a pinch of salt):

• Familiarity with Zuora RevPro/Salesforce Billing or any other revenue recognition/billing platforms
• NetSuite certifications
• Change management ticketing systems (JIRA)

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy 
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

Job summary

Platform common services are the common, generic utilities that are available to every tenant/application/solution that deploys on the DigiCert® ONE platform. This role will take immediate ownership of existing services, and contribute to the definition, design and planning for future services.

This role will partner closely with all Product teams and associated stakeholders at DigiCert to understand their business and technical requirements that potentially express dependencies on Platform Common Services. This role will collaborate with product teams across the portfolio, manage the delivery and success of platform components in a data-driven manner, and drive priorities that maximize platform value to both internal and external customers. The Senior Platform Product Manager participates in strategic and tactical activities for medium-to-large projects with complex cross-portfolio and cross-functional requirements. They serve as the champion for their assigned area(s) and may serve as product owner for one or more development teams. This is a high-visibility role with the potential to participate in and drive initiatives at all levels across the organization. Individuals in this role may participate in mentoring lower-level contributors and learn how to help grow others in their careers. 

What you will do

Experience/Competencies/Skills:

What you will have

• 5+ years of experience in a technical or product role
• Credential or degree in business or engineering 

Nice to have

• Platform Product Management Experience
• MBA or Advanced Technical degree/credentials 

Benefits

• Generous time off policies
• Top shelf benefits
• Education, wellness and lifestyle support

#LI-SS1

Impact

You will create an open financial system and enable decentralized networks to flourish. The largest financial institutions from Wall Street to Silicon Valley and around the world will turn to you for the best market prices and insights into the crypto industry. You will become the expert on crypto industry trends and market movements. 

You will be responsible for developing a deep understanding of the client segment, including client dynamics & challenges, needs from the sales team, as well as a working knowledge of the products and solutions that are a focus within that client segment. You will also play a critical role in helping understand data and digital components, measuring the success of our marketing outreach, understanding trends, and tying marketing engagement to the growth of our business.

Responsibilities

• Significantly grow our Institutional business by scaling the number of clients and revenue
• Managing and servicing a list of designated clients, or your ‘Book of Business’, as their primary point of contact. This includes:
• Inbound inquiries from the Client segment as well as working with the sales teams on converting outbound leads
• Building long-term relationships with your clients and provide ongoing relationship servicing current clients to enable up-sell / cross-sell opportunities and ensure they are satisfied
• Demonstrate a proactive mindset, constantly thinking ahead and anticipating client needs and/or concerns, while keeping their business goals top-of-mind
• Contribute to the planning and implementation of the client segment in designated region and execute the business strategy surrounding it
• Understand the product offerings in the marketplace and assess the activities of our competitors to proactively satisfy and retain our clients
• Assess client satisfaction and extract key business needs/issues
• Achieve quarterly target metrics and KPIs established by management
• Align with leadership regularly to discuss and optimize strategy and share customer feedback across functions

Required Qualifications

• MBA degree or equivalent practical experience
• 6+ years of experience in a Corporate Relationship Management role at a Bank, Fintech/Financial services or in the Asset management industry
• Superior service skills/"client first" approach resulting in strong customer loyalty, ability to service customers in the given region and being flexible as the role evolves
• An interest in the digital asset space and enthusiasm about FalconX’s products and business model
• Working knowledge in any major asset class (Fixed Income, Forex, Equities, Commodities) and front office experience in handling Spot and derivatives products in any of these asset classes
• Ability to represent the company’s culture and values to our institutional counterparties
• Inclusive team player attitude
• Start-up mindset and go-getter attitude, hunger for scaling business and revenues 

Preferred Qualifications

• Entrepreneurial experience
• Strong analytical skills, both quantitative and qualitative
• Base knowledge of institutional investment strategies and portfolio positioning
• Knowledge and passion for digital assets / crypto
• Knowledge of financial markets and investing
• Strong interpersonal, organisational, and time management skills
• Masters degree in finance
• Experience working with remote teams

As a Senior Director- pivotal member of the Revenue Operations leadership team and the APJ Sales leadership team, the Senior Director of APJ Revenue Operations will report directly to the Vice President of Global Revenue Operations and partner closely with the SVP of Sales, APJ and the entire APJ Sales organization. The responsibilities of the role span APJ strategy formulation through to tactical execution, and the measurement, analysis and reporting thereof. As the right hand and trusted advisor of the APJ SVP, you must be capable of acting with the delegated authority of the APJ SVP in his absence.You are expected to support and implement global initiatives designed to advance alignment with, and achievement of, global strategy and objectives. As the business scales you will be required to build a team of Rev Ops ‘A Players’ around you.

What Will You Do?

Primary responsibilities include:

• Work with the APJ SVP to develop and implement sales strategies designed to achieve overall business objectives and financial targets, including predictability of the business.
• Work with Sales leadership and Global Revenue Operations to design and operationalize the APJ GTM Strategy through the Annual Operating Plan. Develop and execute business plans including territory designs, headcount plans, booking targets, discount and pricing goals.
• Hands on ownership of territory carve and quota assignment to optimize sales rep ramp time and probability for success.
• Lead the APJ forecast processes, ensuring accurate data has been provided and timelines have been met; provide quality analytics to the viability of the forecast and pipeline strength.
• Set up and lead our operational cadence to ensure all aspects of our business is being inspected and managed including pipeline reviews, forecast inspection, tactical quarter end business reviews and interpreting other key Sales KPIs for our Sales leadership team.
• Use knowledge of company products, strategy, tools and processes to oversee revenue operations activities to achieve company objectives.
• Analyze and assess all aspects of the APJ operations. Proactively provide insights on performance and productivity improvement strategies and actions. Execute against the strategies and actions under the direction and leadership of the APJ SVP and VP Global Revenue Operations.
• Be the leader for all Revenue Operations activities for our APJ Sales geography
• Be the first line of assistance to the Sales Leaders for issues with systems and processes and liaison with Global Revenue Operations to make ongoing improvements and updates.
• Drive continuous process improvements as the business matures, elevating concerns and issues to Revenue Operations leadership and developing solutions to allow for scale in everything we do

What Skills and Knowledge Will You Bring?

Ideal candidates will have:

• Minimum 15 years of experience in the technology industry, with at least 8 of those years working in Revenue/Sales Operations in the APJ geography.
• Previous experience as the Head of Revenue/Sales Operations for APJ in a high growth software business, preferably operating in a SaaS business, and preferably in both early stage and established companies.
• Results-orientated with strong decision-making skills and the ability to prioritize multiple objectives while meeting aggressive deadlines and financial targets.
• Ability to provide consultative input to APJ SVP and VP Global Revenue Operations regarding performance and productivity analysis and suggest optimal solutions to achieve business objectives.
• Willing to contribute in all areas of the business, including outside the typical scope of Revenue Operations, to support the APJ SVP in scaling the business. This is a hands-on roll-up-your-sleeves roll.
• Expertise in forecast management, pipeline management, deal structuring, territory design, quota assignment, SFDC, analytics, and reporting.
• Extensive experience and knowledge of sales operations and enterprise sales models, including multi-channel distribution.
• Experience doing data analysis, modeling, and/or financial analysis to support and drive business decisions.
• Ability to build relationships with all levels and across all functions of the company.
• Bachelors degree required in either a business or technology discipline.

Why SentinelOne?

AI is redefining how the world operates and rewriting the rules of security in real time, and SentinelOne was built for this moment. From day one, we architected an AI-native platform designed to operate at machine speed, not as an add-on to legacy systems but as the foundation itself. If you want to build where innovation and impact move together, this is that place.

We invest in our Sentinels with comprehensive, competitive benefits designed to support you and your family:

• Employee stock purchase program and RSU 
• Numerous company-sponsored events including regular happy hours and team-building events
• Flexible Time Off.
• Flexible Paid Sick Days.
• Global gender-neutral Parental Leave (16 weeks, beyond the leave provided by the local laws) 
• Gym membership/sports gears by Cultfit.
• Wellness Coach app, with 3,000+ on-demand sessions, daily interactive classes, audiobooks, and unlimited private coaching. 
• Private medical insurance plan for you and your family.
• Life Insurance covered by S1 (for employees)
• Telemedical app consultation (Practo)
• Global Employee Assistance Program (confidential counseling related to both personal and work life matters)
• High-end MacBook or Windows laptop.
• Home-office-setup allowances (one time) and maintenance allowance. 
• Internet allowances.
• Provident Fund and Gratuity (as per govt clause)
• NPS contribution (Employee contribution)
• Half yearly bonus program depending on the individual and company performance.
• Above standard referral bonus as per policy.
• LinkedIn Business platform for Hard/Soft skills Training & Support for your further educational activities/trainings
• Sodexo food coupons.