Project Coordinator, Corporate Responsibility (India)

Location: Bengaluru, India

Department: Corporate Responsibility 

Experience Level: Early-to-mid Career 

The Opportunity

Smartsheet is looking for a Project Manager to join our global Corporate Responsibility team. Based in Bengaluru, you will be a key operational driver, supporting both our global initiatives and local India-specific programs. You will sit at the intersection of data management, global project coordination, and local community impact, ensuring our Corporate Social Responsibility (CSR) Inclusion work is tracked, measured, and executed with excellence.

This role reports to the VP, Corporate Responsibility.

What You’ll Do

• Project Management: Manage multiple complex workstreams across the CSR and Inclusion functions, moving projects from ambiguity to execution while maintaining a high degree of organizational rigor.
• Global Operations & Tracking: Serve as the primary administrator for our global  Employee Resource Group (ERG) and volunteer program tracking tools. You will maintain consistent outreach to ERG leads and volunteer coordinators to ensure high-quality data input, program visibility and operational support across both initiatives.
• Smartsheet Solutions: Act as the team’s subject matter expert for Smartsheet, building and maintaining the sheets, reports, and dashboards that power our global metrics and impact reporting.
• India CSR & Inclusion: Support Bengaluru-specific volunteerism and inclusion efforts, helping to grow Smartsheet's footprint and employee experience in the region.
• Stakeholder Collaboration: Coordinate effectively with global teams and local Bengaluru-based employees, balancing the tactical needs of the business with a deep understanding of the employee volunteer experience.

What You’ll Bring

• Systems Aptitude: High proficiency in Smartsheet (or a similar project management system) is core to this role. You should be comfortable building complex reports and dashboards.
• Project Management Excellence: Proven ability to track and manage multiple workstreams simultaneously in a fast-paced environment.
• Domain Expertise: Previous experience in Corporate Social Responsibility (CSR) or Inclusion.
• Strategic Growth Mindset: An understanding of the global corporate landscape and the ability to grow with the role as it evolves.
• Operational Compassion: A "doer" mentality with the ability to navigate the complexity of a global business while showing compassion for the employee volunteers who drive our programs.
• Legal Awareness (Preferred): Exposure to or knowledge of Section 135 of the Companies Act 2013 (India’s CSR law) is a significant advantage, particularly experience working within this legal landscape or with NGOs in this capacity.
• Ambiguity & Data: A mix of tactical execution and analytical data management, with the comfort level to operate effectively when processes are still being defined.

Get to Know Us:

At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together.

Equal Opportunity Employer:

Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. 

If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

Smartsheet is a tech company with a human story to tell. We’re here to empower teams to manage projects, automate workflows, and rapidly build new secure solutions, using simple no-code tools. We’re revolutionaries – so for us changing the way the world works is all in a day’s work.

The Deal Desk Manager is responsible for supporting the Global Sales teams with facilitation of complex deals through the Quote to Cash sales cycle. This position will work collaboratively at every level across Sales, Professional Services, Legal, Privacy, Finance, Security, Compliance, Product and Revenue Recognition Accounting teams to ensure deals are structured and negotiated to comply with Smartsheet policies and processes.

This position is Hybrid and reports to the Senior Manager, Deal Desk in Bellevue, WA. 

You Will: 

• Be the primary point of contact to the sales team in the EMEA region.
• Manage daily operations and internal controls for the Deal Desk team.
• Elevate specialized issues to appropriate business partners for approvals to ensure resolution.
• Act as a trusted advisor to the Global Sales Teams for deal structuring and support other internal stakeholders throughout the sales cycle to expedite deal execution.
• Provide guidance on complex deal structures in a way that maximizes ACV and customer satisfaction, and manages risk for Smartsheet.
• Navigate and deal with ambiguity and potential blockers to bring the clarity needed to close the deal.
• Become a subject matter expert on the Quote to Cash sales cycle to empower and educate the sales team on the latest product bundles and offerings.
• Adhere to published Service Level Agreements (SLAs)to set service standards that can be relied upon.
• Keep up to date with new company policies, initiatives, and offerings and share for awareness to Sales and internal stakeholders.
• Serve as one of the main catalysts for driving efficiencies in Smartsheet’s quote-to-order process.
• Ensure compliance with internal controls and work towards zero processing errors.
• Perform other duties as assigned.
• This is an Individual Contributor role 
• Work timings would be EMEA Shift - 1PM IST - 10 PM IST

You Have: 

• Bachelor's Degree in Business Administration or related business field preferred.
• Proficiency in overall complex SaaS or Cloud Enterprise deal structures for software licensing, services and renewal deals. 
• Minimum of 8+ years of relevant Deal Desk or Sales Operations experience in a prominent enterprise software company with Direct, Channel, Government, Services, and International Sales is highly desirable.
• Highly organized with an ability to balance being detail-oriented as well as seeing the big picture.
• Excellent communication and presentation skills with the ability to be a calming influence while having a commanding presence across teams.
• Ability to work flexible hours on a rotating schedule for coverage to support the USand the APAC Sales teams.
• Working knowledge of Salesforce, CPQ, Netsuite, or similar systems CRM and ERP systems.
• Highly organized, detail-oriented, and with a high level of accuracy with an ability to handle multiple project timelines at once.

Smartsheet is establishing a new Enterprise Insights & Intelligence team to centralize ownership of corporate metrics, analytics governance, and self-serve data enablement. This is a foundational hire — you will help build this function from the ground up, with direct visibility to senior leadership and the opportunity to shape how the entire organisation consumes and trusts its data.

We are looking for a Senior Business Intelligence Engineer who can operate across three strategic pillars: automating and governing corporate executive reporting, standardising metrics and reporting practices at scale, and enabling self-serve and AI-powered data solutions. Day to day, this means you could be building an automated executive scorecard, codifying metric definitions into a governed semantic layer, standing up an AI agent that lets business users query trusted data in natural language, or leading enablement sessions on our analytics platforms. The thread connecting all of it is ensuring that Smartsheet's data is trusted, consistent, accessible, and ready for both human and AI consumption.

This is not a traditional reporting or data science role. You will work across dbt, MetricFlow, Snowflake, and Databricks to build the governed data layer that underpins everything — from board-level scorecards to LLM-powered insights to self-serve dashboards.

You Will

• Design, build, and maintain governed metric models — standardised, reusable definitions of business KPIs that dashboards, reports, and AI agents all query from a single source of truth
• Own the automation and maintenance of corporate scorecards and executive reporting (SLT/XLT), ensuring trusted, timely data with AI-powered anomaly detection and alerting
• Conduct deep dives on key KPIs and company goals, surfacing actionable insights and translating short- and long-term business priorities into data-driven recommendations shared via reviews and async updates
• Lead metric certification and governance — maintain a centralised KPI glossary, standardise dashboards, and retire stale reporting assets
• Build AI agent integrations (MCP servers, skills, subagents) that allow tools like Claude and Snowflake Cortex to query enterprise data through the semantic layer with metric-correct SQL
• Drive self-serve analytics enablement — documentation, training, dashboard quality checks, and experimentation governance across Amplitude, Tableau, and other platforms
• Partner with Product, Engineering, Finance, GTM, and Customer Success to align metric definitions and data sources cross-functionally
• Translate qualitative UX signals and customer feedback into measurable data pipelines

You Have

• Bachelor's degree (B.Tech / B.E. / B.Sc.) in Computer Science, Engineering, Mathematics, Statistics, or a related quantitative field
• 5+ years of experience in analytics engineering, BI engineering, data engineering, or a closely related role
• Experience with KPI design and insight generation — ability to define meaningful metrics, analyse trends, identify anomalies, and communicate findings that drive business decisions
• Familiarity with dbt (dbt Core or dbt Cloud) and concepts like YAML-based metric definitions and reusable data models; hands-on experience is a plus but not required
• Deep SQL expertise with experience working in cloud data platforms such as Snowflake and/or Databricks
• Experience building semantic layers, governed data models, or canonical metric definitions for downstream consumption
• Working familiarity with AI/LLM tooling — concepts such as MCP (Model Context Protocol), agentic frameworks, or tool-use patterns for large language models
• Proficiency with one or more BI/visualisation tools (Tableau, Amplitude, or similar)
• Strong cross-functional collaboration skills and excellent async communication across time zones (IST / US Pacific overlap expected)
• A proactive, ownership-driven mindset — comfortable building new processes and standards in a greenfield environment

Preferred Qualifications

• Experience building AI agent skills, subagents, or MCP server integrations for LLMs
• Hands-on experience using agentic coding platforms (Claude Code, Cursor, Windsurf, etc.) to streamline and automate analytics workflows
• Software engineering experience (Python, JavaScript/TypeScript) with the ability to contribute to application-level instrumentation code
• Experience with event taxonomy design, behavioural analytics pipelines, or product instrumentation (Amplitude, Segment, etc.)
• Familiarity with metric governance frameworks, data catalogues, or data quality tooling
• Prior experience working in a SaaS or enterprise software environment

You will report to our Deal Desk Manager located in our Bellevue office, but this role will be based in Bangalore.

You Will:

• Be a trusted advisor to the Global Sales Teams for deal structuring and support other company partners throughout the sales cycle to expedite deal execution
• Provide guidance on routine to moderately complex deal structures in a way that maximizes ACV and customer satisfaction, and manages risk for Smartsheet Work with multiple teams including Sales, Finance, Legal, Deal Operations, Pricing, Billing, and Compliance to address custom deal requirements
• Enhance specialized issues to appropriate partners and bring resolution to those issues.
• Be the main contact to lead deals through appropriate approval levelReview deal progression and collaborate with team members to ensure deal cycle times and precise execution.
• Follow a same-day response commitment to set service standards that can be relied upon
• Review submitted Deal Requests for accuracy and conformance to Smartsheet sales order acceptance policies
• Ensure all approved requests have been documented observing Finance Operations and accounting processes
• Ensure compliance with internal controls and work towards zero processing errors
• Establish and lead project improvement plans with defined timeline
• Contribute to different process improvement projects
• Other duties as assigned
• Working time - US East - 6pm - 3 am 

You Have:

• 5+ years of relevant Deal Desk or Sales Support experience in a SaaS company with Direct, Channel, Government, Services, and International Sales.
• An understanding of sales process, Billing, revenue recognition including structuring of a deal and contract management.
• Consulted on common deal patterns
• Experience supporting Resellers
• Affect change within the organization to improve processes
• Excellent oral/written communication skills
• Work flexible hours on a rotating schedule for coverage to support EMEA and APAC Sales teams
• Working knowledge of Salesforce, CPQ, Netsuite, or similar systems CRM and ERP systems

About The Role

The Digital Marketing Specialist supports the execution and optimization of Smartsheet’s global paid demand programs across paid social and search channels. This is an execution-focused role designed for an experienced paid media professional who enjoys working hands-on with campaigns, data, and creative, and who wants to grow their skills within a performance-driven marketing organization.

You will work closely with the Senior Manager of Demand Generation and cross-functional paid media team members to ensure campaigns are built accurately, launched on time and then continue optimization of those campaigns to drive maximum ROI.

What You’ll Do

Paid Media Execution

• Setup, launch, and manage paid campaigns across paid social (e.g., LinkedIn Ads) and paid search (Google Ads, Microsoft Ads).
• Manage audience segmentation, campaign structuring, budget pacing, and creative rotation to hit demand generation targets.
• Optimize campaigns to drive maximum ROI based on performance data and inputs from the Senior Manager and paid media leads.

Creative Testing & OPtimization

• Upload and manage ad creative, copy variations, and campaign assets across platforms.
• Run A/B tests across ads, audiences, and formats, report on performance make recommendations for future changes
• Ensure campaigns follow naming conventions, QA standards, and documentation guidelines to enable accurate measurement

Landing Page & Web Support

• Support updates to campaign landing pages within Smartsheet’s CMS (Drupal), including content updates and QA.
• Partner with web and content teams to ensure pages are properly linked, tracked, and aligned with campaign goals.
• Identify and troubleshoot issues related to landing pages and conversion tracking.

Performance Monitoring & Reporting

• Conduct performance analysis, flag issues and translate complex data into clear, actionable insights for senior leadership and stakeholders.
• Develop and maintain reports and dashboards showcasing Paid Media performance and impact  in partnership with Marketing Operations and Analytics.
• Monitor campaign results and identify performance trends to inform ongoing optimization.

Operational Excellence

• Follow established workflows, processes, and QA checklists.
• Define, document, and champion operational best practices, workflows for the paid media team.
• Stay current on platform updates and evolving paid media best practices.
• Participate in other key initiatives in support of the department KPIs
• Other role responsibilities as assigned.

What You Bring

• 5+ years of experience in digital marketing, paid media, or performance marketing in a B2B environment
• Hands-on experience with paid social and/or paid search platforms (LinkedIn Ads, Google Ads, Microsoft Ads) executing and managing campaigns
• Experience with paid media targeting, bidding, budgets, and creative testing.
• Comfort working with data and performance metrics, with ability to turn data into actionable optimizations.
• Experience supporting or updating landing pages in a CMS (Drupal preferred).
• Strong attention to detail and ability to follow structured processes.
• Clear communicator with a collaborative, team-oriented working style.
• Interest in developing deeper expertise in paid media and demand generation.
• Fluency in English and eligibility to work in India on an ongoing basis.

We're looking for a Marketing Automation Specialist to join our Marketing Operations team. In this role, you'll be the primary owner of driving communication from our Marketo instance - building, optimizing, and maintaining the automated and batch communications that power our marketing engine. You'll also work across a broader stack including Zoom Events, Salesloft, and Salesforce to ensure seamless campaign execution and reliable data flow across systems.

This is a hands-on, high-volume production role for someone who is deeply fluent in Marketo and comfortable operating across a modern B2B marketing tech stack

This role requires the flexibility to work a swing shift (9:00 am - 6:00 pm on three days and 1:00 pm - 10:00 pm twice a week) allowing for essential real-time overlap with our US office

You Will:

Marketing Campaign Operations (Marketo)

• Own the day-to-day administration and production within our Marketo instance, serving as the internal subject matter expert
• Design, build, and optimize automated nurture programs, batch email campaigns, smart campaigns, and segmentation logic
• Manage all campaign operations including email builds, landing pages, forms, tokens, and A/B testing
• Ensure database hygiene, deliverability best practices, and compliance with data privacy regulations (GDPR, CAN-SPAM)
• Maintain performance reports and dashboards in partnership with BI to track program effectiveness.

Webinar Production + Management (Zoom Events)

• Support technical setup and execution of webinars and virtual events in Zoom Events, including registration, integrations, and post-event automation
• Ensure attendee and engagement data flows accurately into Marketo and Salesforce for follow-up nurture and attribution tracking
• Analyze event performance and contribute to optimization of the virtual event program

Cross-Functional Collaboration

• Act as the go-to resource for campaign managers, demand gen, and SDRs on Marketo best practices and marketing technology questions
• Document processes, workflows, and system configurations to ensure continuity and scalability
• Evaluate and recommend improvements to the marketing tech stack as business needs evolve

Strong Project and Stakeholder Management 

• Manage prioritization and input from business owners across the organization. 
• Maintain SLAs and processes to ensure we produce high quality, timely work for our stakeholders within our Smartsheet program management environment. 

You Have:

• 3–5 years of experience in marketing operations or marketing automation in a B2B SaaS environment
• Deep, hands-on Marketo expertise that includes: program building, smart lists, lead scoring, tokens, API integrations, and reporting; Marketo Certified Expert (MCE) strongly preferred
• Solid working knowledge of Salesforce CRM, including campaign management, lead management, and reporting
• Experience with Zoom Events or a comparable virtual event platform
• Familiarity with Salesloft or a comparable sales engagement tool
• Strong understanding of B2B lead lifecycle, funnel management, and demand generation principles
• Sharp attention to detail and a genuine commitment to clean, reliable data and email sends
• Strong communication and collaboration skills across marketing, sales, and operations teams

Nice to Have

• Experience with BI or reporting tools such as Tableau
• Familiarity with UTM tracking, attribution modeling, or revenue operations frameworks

For over 20 years, Smartsheet has helped people and teams achieve–well, anything. As the Intelligent Work Management Platform, we are redefining the velocity of work by uniting people, data, and AI to move businesses forward. We don’t just automate tasks; we eliminate execution silos and turn strategic vision into measurable enterprise impact. We’re creating a space to think big and take action, because when challenge meets purpose and AI-powered execution meets human ingenuity, that’s magic at work. It’s what we show up for every day, helping organizations not just keep up with change, but thrive because of it.

Our India Global Capability Center isn't just supporting global operations—we’re leading global innovation. After scaling rapidly into a best-in-class hub, we deliver the product innovation and enterprise capabilities that accelerate our global growth, profitability, and scale. As we expand Smartsheet India, we’re searching for Manager AI/ML Ops Engineering, who crave variety and ownership. You’ll have the opportunity to work across multiple teams and disciplines, building a versatile skillset while solving the complex challenges of a global platform.

You Will:

• Focus on team members and coaching them to play to their strengths, grow and deliver peak performance
• Lead and mentor a team of AI/ML Ops engineers and operations specialists.
• Define and govern solutions for AI/ML operations, ensuring scalability, cost-efficiency, and reliability
• Develop and maintain standardized AI/MLOps workflows, including CI/CD/CT (Continuous Integration/Continuous Delivery/Continuous Training) pipelines
• Delegate and harness the aggregate strength of your team.
• Focuses on individual and team needs to foster a positive culture consistent with Smartsheet values.
• Actively helps individuals and the overall team to set priorities and focus on delivery of commitments
• Review team's designs and provide feedback on deployment safety, resilience, scale, performance, and security
• Lead and facilitate cross-team interactions, communication, and dependencies
• Ensure all changes are fully tested before being deployed
• Ensure deployment plans are well-considered and include appropriate scalability and load tests
• Work with stakeholders to align AI projects with business strategies.
• Ensure all AI/ML Ops solutions adhere to regulatory compliance, security, and ethical guidelines
• Drive Engineering and Operational excellence initiatives
• Perform other duties as assigned
  
  

You Have:

• Enterprise SaaS software solutions with high availability and scalability
• Experience building teams through recruiting and retention
• Experience in Leading and Mentoring a team of ML engineers and operations specialists.
• Experience in building and maintaining AI/ML Ops platform systems ensuring scalability, reliability, efficiency and security
• AI/MLOps workflows on Databricks , MLFlow, Mosaic AI Agent Framework, Unity Catalog, Vector Search, Knowledge Graph
• Knowledge of AI/ML frameworks like LangChain, LangGraph for AI/ML Ops pipeline integration
• Cloud Platforms: Hands-on experience with at least one major cloud provider (AWS, Azure, or GCP). Experience in AWS hosted data platform is preferable
• Programming languages like Python and SQL
• Modern software engineering practices like Kubernetes, CI/CD, IAC tools (Preferably Terraform), Observability, monitoring and alerting
• Solution Cost Optimisations and design to cost
• Legally eligible to work in India on an ongoing basis

Smartsheet is looking for a Sr. Compensation Consultant who is customer focused, with compensation expertise. The primary focus for this role will be to influence our competitive global compensation programs to help recruit, retain, and motivate our most valuable resources, our employees.

This position will report to the Sr. Manager of Compensation.

You will:

• Influence the application of the global compensation strategy, design and execution, including, but not limited to job leveling, career-pathing, job architecture development, attraction, retention, reward and recognition, incentive design, communication methods, and education.
• Assist in compensation review cycles including administration and distribution, mentoring, and communication of all compensation programs and guidelines.
• Partner with senior team members to develop new salary ranges in markets that Smartsheet is expanding into.
• Conduct analysis on the effectiveness and competitiveness of existing compensation programs and model potential impact of alternatives.
• Help monitor and interpret relevant pay-related regulations in partnership with HR, Legal, and external advisors.
• Lead proactive consultations with talent acquisition, people business partners and management teams in evaluating jobs and benchmarking new hire and ongoing compensation using market data and internal evaluation.
• Apply AI and automation to improve modeling, scenario planning, pay transparency and scalability.
• Contribute to initiatives that drive business outcomes through an effective compensation strategy, supporting the project lifecycle from problem identification through implementation and change support.
• Build collaborative, cross functional partnerships with client groups to ensure understanding of our compensation philosophy.
• Partner with the Total Rewards department leaders to improve processes and systems. May lead or participate in compensation projects.

You have:

• 5+ years of experience in Compensation analysis or consulting in the technology or software industries.
• Bachelor’s degree preferred.
• Ability to communicate to all levels of management including sensitive information.
• Advanced knowledge of compensation compliance and local laws globally in geographies we operate in.
• Strong analytical, project management, and program development skills.
• Self-motivation to increase knowledge of compensation administration and build relevant skill sets.
• Strong attention to detail and accuracy, with excellent organizational skills.
• Exceptional written and oral communication skills, including formal presentations.
• Advanced level of proficiency using Smartsheet, Microsoft Excel and Google Suite.
• Workday experience preferred.
• Ability to meet deliverables by working independently on day-to-day work and by staying consistent with departmental objectives.
• Capacity to be flexible and adapt to shifting priorities, and be a collaborative team player.
• Flexibility and are open to change and new information; adapts behavior and work methods accordingly.
• Ability to balance time to market with a compelling solution, and make the right trade-offs along the way.

As a Sr. Product Manager I for Smartsheet’s Security & Safeguard suite, you will own the vision, strategy, and execution roadmap for key pillars of our mission-critical enterprise security products. This role is pivotal in ensuring Smartsheet meets and exceeds the stringent security and regulatory demands of our largest, most complex customers.

You will act as the leading voice for enterprise security, collaborating closely with engineering, UX, legal, security and sales teams to deliver solutions that build trust, mitigate risk, and drive premium product adoption, particularly within the Safeguard suite.

This is a high-impact, hands-on role for a strategic thinker who is deeply technical, customer-obsessed, and passionate about solving complex security and governance challenges at enterprise scale.

You Will:

• Define and drive the vision, strategy and roadmap for Smartsheet's security product suite, with a core focus on the monetizable features within Smartsheet Safeguard, like data loss prevention (DLP), regulatory compliance features (eg. for GDPR, FedRAMP) and encrypted data storage
• Serve as the expert on enterprise security customer requirements, aligning cross-functional teams and senior stakeholders (including customer CISOs and internal leadership) around impactful, security-first product outcomes
• Identify, scope, and lead monetizable security offerings, partnering closely with pricing and sales teams to drive adoption and ARR of the security portfolio
• Collaborate closely with Security Engineering to champion best-in-class, encrypted data storage and transfer strategies, addressing complex data residency and jurisdictional challenges
• Analyse market trends, competitive offerings, and customer feedback from CISOs and security stakeholders to inform strategic product decisions and maintain market leadership in SaaS security
• Represent security product capabilities internally and externally (e.g., with customers, partners, and auditors), clearly communicating the value and technical details of the Safeguard offering
• Collaborate effectively with and offer informal mentorship to junior PMs, engineering and design team members, fostering a culture of technical excellence and collaborative product delivery
• Perform other duties as assigned

You Have:

• 6+ years of product management experience, including delivering impactful SaaS or enterprise software solutions
• 2+ years of direct experience in security product management, focusing on identity, access management (IAM), governance, or compliance products for B2B enterprise customers
• Proven ability to define and execute strategic roadmaps for highly complex and regulated platforms
• Deep technical understanding of SaaS security architecture, encryption standards, and major compliance frameworks (e.g., ISO 27001, SOC 2, HIPAA, GDPR)
• Demonstrated success in leading and mentoring cross-functional teams (including security engineers and legal counsel).
• Excellent storytelling skills and the ability to communicate complex security concepts effectively to technical, customer, and executive audiences
• Data-driven mindset with a focus on security adoption KPIs and business metrics to guide strategy and measure product outcomes.
• Legally eligible to work in India on an ongoing basis
• Fluency in English is required

Our India Global Capability Center isn't just supporting global operations—we’re leading global innovation. After scaling rapidly into a best-in-class hub, we deliver the product innovation and enterprise capabilities that accelerate our global growth, profitability, and scale. As we expand Smartsheet India, we’re searching for Senior AI & Data Governance Engineers who crave variety and ownership. You’ll have the opportunity to work across multiple teams and disciplines, building a versatile skillset while solving the complex challenges of a global platform.

You Will:

• Develop and enforce AI&Data governance frameworks, including bias detection, explainability, and model lifecycle management
• Ensure adherence to data privacy laws and security regulations, managing risks in AI and data pipelines
• Implement data lineage, metadata, data management, and quality frameworks
• Implementing tools to track data from its source to the final AI output. If a model breaks, you need to know exactly which data point caused the drift
• Define roles for data custodians, users, and AI developers, promoting transparency and fairness.
• Partner with Legal, Data Engineering, and Security teams to embed security and privacy into AI workflows and data products
• Implement governance tools (e.g., Collibra, Informatica) and automate audit procedure
• Oversee data stewardship to ensure data accuracy, integrity, and privacy throughout its lifecycle
• Designing and enforcing the rules for how data is collected, stored, and used—specifically focusing on data privacy (GDPR, CCPA) and AI regulations (like the EU AI Act).
• AI Ethics & Bias Mitigation: Establishing "Responsible AI" standards. This involves auditing models for algorithmic bias, ensuring transparency (Explainable AI), and managing the ethical implications of automated decision-making
• Risk Management through Identification of Shadow AI (unauthorized use of AI tools) and managing the risks associated with third-party LLM providers
  
  

You Have:

• Experience in AI Governance across foundational pillars like AI Organization, Legal, Regulatory Compliance, Ethics, Transparency, Interoperability, Data/AIOps Infrastructure, AI protection and Security
• AI Risk Assessment & Management, Auditability & Transparency, AI Policy Development
• Databricks AI Governance Framework (DAGF), Databricks Security Framework (DASF), MLFlow, Unity Catalog, RAG Governance
• Programming languages like Python and SQL
• Cloud Platforms: Hands-on experience with at least one major cloud provider (AWS, Azure, or GCP). Experience in AWS hosted data platform is preferable
• In-depth understanding of AI, GenAI, LLMs, data quality assessment, and metadata management.
• Regulatory Knowledge in GDPR, EU AI Act, and industry-specific regulations (e.g., HIPAA, Financial Services)
• Lineage Tracking with automatic capture of end-to-end data flow (from ETL to BI/AI) to understand dependencies.
• Auditability with centralized logs to allow compliance teams to monitor access and usage of data and AI models
• Knowledge of tools for Model Auditing towards Bias detection,, monitoring, and mitigating bias
• Understanding of data masking, encryption, and SOC2
• Certifications like CIPP (Privacy), CDMP (Data Management), or specialized AI ethics certifications is preferable
• Enterprise SaaS software solutions with high availability and scalability
• Legally eligible to work in India on an ongoing basis

Our India Global Capability Center isn't just supporting global operations—we’re leading global innovation. After scaling rapidly into a best-in-class hub, we deliver the product innovation and enterprise capabilities that accelerate our global growth, profitability, and scale. As we expand Smartsheet India, we’re searching for Senior AI/ML Ops Engineers who crave variety and ownership. You’ll have the opportunity to work across multiple teams and disciplines, building a versatile skillset while solving the complex challenges of a global platform.

You Will:

• Designing, Developing and overseeing the strategy and architecture of scalable and reliable AI/ML Ops platforms / pipelines
• Model Deployment: Package and deploy AI/ML services to production, ensuring they are reproducible and interpretable
• CI/CD Pipeline Development: Design and implement automated CI/CD (Continuous Integration/Continuous Deployment) pipelines to accelerate model deployment using tools
• Infrastructure Management: Provision and optimize infrastructure for training and serving, utilizing Docker, Kubernetes, or serverless platforms
• Monitoring & Observability : Implement post-deployment monitoring for model performance, data drift, and latency using tools. Experience in Monte Carlo is preferable
• Automation: Automate retraining and data pipeline workflows to ensure models stay accurate over time.
• Manage the deployment of foundation models, fine-tuning workflows, and Retrieval-Augmented Generation (RAG) stacks (Vector DBs, Knowledge Graph. Experience with AWS Bedrock is preferable
• Resource Optimization: Manage GPU/CPU utilization to minimize cloud costs while maintaining low-latency inference for users
• Collaboration: Work closely with data scientists, data engineers, and software engineers to bridge the gap between model development and production.
• Version Control & Governance: Manage versioning for data, code, and models using tools like MLflow.
• Security & Compliance: Implementing data security measures, ensuring compliance with data governance policies, and protecting sensitive data
• Technology Evaluation and Innovation: Staying abreast of emerging data technologies and exploring opportunities for innovation to improve the organisation’s data infrastructure
• Troubleshooting and Problem Solving: Diagnosing and resolving complex data-related issues, ensuring the stability and reliability of the data platform
• Perform other duties as assigned

You Have:

• Enterprise SaaS software solutions with high availability and scalability
• Solution handling large scale structured and unstructured data from varied data sources
• Experience in building and maintaining AI/ML Ops platform systems ensuring scalability, reliability, efficiency and security
• Working with Product engineering team to influence designs with data, AI and analytics use cases in mind
• In depth experience in System design, AI/ML Frameworks and tools involving large Petabytes of data with Databricks Lakehouse ecosystem
• AI/MLOps workflows on Databricks , MLFlow, Mosaic AI Agent Framework, Unity Catalog, Vector Search, Knowledge Graph
• Knowledge of AI/ML frameworks like LangChain, LangGraph for AI/ML Ops pipeline integration
• Cloud Platforms: Hands-on experience with at least one major cloud provider (AWS, Azure, or GCP). Experience in AWS hosted data platform is preferable
• Programming languages like Python and SQL
• Modern software engineering practices like Kubernetes, CI/CD, IAC tools (Preferably Terraform), Observability, monitoring and alerting
• Solution Cost Optimisations and design to cost
• Legally eligible to work in India on an ongoing basis

Corporate Systems Engineering builds and operates the software platforms, integrations, and automations that power Smartsheet’s core business functions across Finance, Sales/GTM, and People & Culture.  Our team owns mission-critical systems and workflows that enable how the company hires, sells, bills, pays, reports, and scales. We operate at the intersection of software engineering, enterprise platforms, and business-critical data, treating internal systems with the same rigor, reliability, and product mindset as customer-facing software.

The People Systems team engineers and operates platforms that support the employee lifecycle, including HR, payroll, learning, and talent systems.  We balance deep platform configuration with extensibility, integrations, and data integrity to deliver reliable, compliant systems that scale with the organization.

As a Sr. HR Systems Engineer on the People Systems team, you will operate as a technical leader within the People & Culture (P&C) domain, owning complex, high-impact engineering work that extends beyond traditional application configuration. This role focuses on building scalable, reliable, and extensible solutions across Workday, People data, integrations, and automation that support the full employee lifecycle and enable the business to operate with accuracy, speed, and insight. You will work at the intersection of enterprise platforms, custom engineering, and data, helping evolve People Systems from primarily UI-driven administration into a product-grade, engineering-led capability within Product Engineering.

This role is suited for a senior engineer who is comfortable working across configuration, code, integrations, and data - and who enjoys solving ambiguous, cross-functional problems in a regulated enterprise environment.

You Will:

• Act as a senior technical owner within the People Systems domain, responsible for designing and delivering complex solutions across Workday, integrations, and supporting platforms
• Lead engineering efforts related to People data flows, including hire-to-retire lifecycle events, data synchronization, and downstream consumption by Finance, Security, and Analytics
• Design and implement custom extensions and integrations using tools such as Workday Studio, APIs, middleware, or AWS-based services
• Partner with Integrations and Automation teams to build event-driven, automated People workflows (e.g., joiner/mover/leaver, access provisioning, data updates)
• Own the technical design and implementation of People-related integrations and data contracts, ensuring reliability, auditability, and clear ownership
• Contribute to People reporting and analytics initiatives by enabling high-quality, well-modeled People data for BI, compliance, and workforce insights
• Identify opportunities to reduce manual People operations through automation, configuration-as-code patterns, and reusable components
• Provide technical leadership and mentorship to other People Systems engineers, reviewing designs and code and setting quality standards
• Partner closely with Product Managers, HR stakeholders, Security, and Compliance to translate People domain needs into robust technical solutions
• Participate in on-call rotations and operational ownership for People Systems, ensuring reliability and rapid issue resolution

You Have:

• 6-8 years experience building and supporting enterprise systems, with deep exposure to HR/People platforms such as Workday
• Experience extending enterprise platforms through custom development, APIs, middleware, or platform-specific tooling (e.g., Workday Studio or similar)
• Strong understanding of system-to-system integrations, data modeling, and event-driven workflows
• Comfort working across both UI-driven configuration and code-based solutions
• Experience operating in environments with compliance, audit, and security requirements (SOX, ITGC, access controls)
• Ability to lead technical initiatives independently and make sound architectural decisions
• Strong communication skills and comfort collaborating with non-technical stakeholders
• Experience mentoring engineers and raising the technical bar of a team
• Experience with People data analytics, reporting pipelines, or workforce metrics
• Familiarity with identity lifecycle management and security integrations tied to HR systems
• Experience building internal tools or automations that support HR or People Operations teams
• Exposure to cloud platforms (AWS), scripting languages, or automation frameworks
• Experience working in Product Engineering organizations rather than traditional IT

Our India Global Capability Center isn't just supporting global operations—we’re leading global innovation. After scaling rapidly into a best-in-class hub, we deliver the product innovation and enterprise capabilities that accelerate our global growth, profitability, and scale. As we expand Smartsheet India, we’re searching for Senior AI/ML Ops Engineers who crave variety and ownership. You’ll have the opportunity to work across multiple teams and disciplines, building a versatile skillset while solving the complex challenges of a global platform.

You Will:

• Designing, Developing and overseeing the strategy and architecture of scalable and reliable AI/ML Ops platforms / pipelines
• Model Deployment: Package and deploy AI/ML services to production, ensuring they are reproducible and interpretable
• CI/CD Pipeline Development: Design and implement automated CI/CD (Continuous Integration/Continuous Deployment) pipelines to accelerate model deployment using tools
• Infrastructure Management: Provision and optimize infrastructure for training and serving, utilizing Docker, Kubernetes, or serverless platforms
• Monitoring & Observability : Implement post-deployment monitoring for model performance, data drift, and latency using tools. Experience in Monte Carlo is preferable
• Automation: Automate retraining and data pipeline workflows to ensure models stay accurate over time.
• Manage the deployment of foundation models, fine-tuning workflows, and Retrieval-Augmented Generation (RAG) stacks (Vector DBs, Knowledge Graph. Experience with AWS Bedrock is preferable
• Resource Optimization: Manage GPU/CPU utilization to minimize cloud costs while maintaining low-latency inference for users
• Collaboration: Work closely with data scientists, data engineers, and software engineers to bridge the gap between model development and production.
• Version Control & Governance: Manage versioning for data, code, and models using tools like MLflow.
• Security & Compliance: Implementing data security measures, ensuring compliance with data governance policies, and protecting sensitive data
• Technology Evaluation and Innovation: Staying abreast of emerging data technologies and exploring opportunities for innovation to improve the organisation’s data infrastructure
• Troubleshooting and Problem Solving: Diagnosing and resolving complex data-related issues, ensuring the stability and reliability of the data platform
• Perform other duties as assigned

You Have:

• Enterprise SaaS software solutions with high availability and scalability
• Solution handling large scale structured and unstructured data from varied data sources
• Experience in building and maintaining AI/ML Ops platform systems ensuring scalability, reliability, efficiency and security
• Working with Product engineering team to influence designs with data, AI and analytics use cases in mind
• In depth experience in System design, AI/ML Frameworks and tools involving large Petabytes of data with Databricks Lakehouse ecosystem
• AI/MLOps workflows on Databricks , MLFlow, Mosaic AI Agent Framework, Unity Catalog, Vector Search, Knowledge Graph
• Knowledge of AI/ML frameworks like LangChain, LangGraph for AI/ML Ops pipeline integration
• Cloud Platforms: Hands-on experience with at least one major cloud provider (AWS, Azure, or GCP). Experience in AWS hosted data platform is preferable
• Programming languages like Python and SQL
• Modern software engineering practices like Kubernetes, CI/CD, IAC tools (Preferably Terraform), Observability, monitoring and alerting
• Solution Cost Optimisations and design to cost
• Legally eligible to work in India on an ongoing basis

We are looking to hire a Product Manager II to join our Product Organization. As a Product Manager II for Policy & Governance, you will own the execution roadmap for a core product area that enables our enterprise customers to manage organizational risk, enforce internal usage policies, and maintain regulatory compliance across their Smartsheet deployment. This role plays a critical part in helping customers control how their data is used, shared, and retained - by both humans and AI systems. You will act as a key contributor for platform governance, collaborating closely with engineering, UX, legal, security and sales teams to deliver solutions that provide granular control, ensure data integrity, and drive adoption of our premium governance and control features. This is a hands-on role for a product thinker who is customer-obsessed, understands the needs of IT/Governance teams, and is passionate about solving complex policy enforcement and data lifecycle management challenges at scale.

You Will:

• Contribute to and have the opportunity to shape the long-term vision for a core area of Smartsheet's policy enforcement, data lifecycle management, and governance capabilities, ensuring these products meet enterprise standards. Enable 
• Own the execution roadmap for critical governance capabilities, including retention and deletion policies, data classification and enterprise controls that manage external sharing.
• Serve as a product owner on corporate governance, AI governance, data privacy (e.g., GDPR, CCPA), and organizational policy requirements, aligning cross-functional teams around effective compliance solutions.
• Identify, scope and help lead monetizable governance offerings, working closely with pricing and sales teams to drive adoption of features that enable centralized control and compliance reporting.
• Collaborate closely with Legal and Security teams to translate evolving regulatory requirements and internal policy needs into actionable product features and API capabilities.
• Analyse market trends, competitive offerings, and customer feedback from CIOs, Compliance Officers, and IT Administrators to inform feature prioritization and contribute to overall strategic product decisions.
• Represent governance product capabilities internally and externally (e.g., with customers and partners), clearly communicating the value and controls provided by your owned features
• Collaborate effectively with engineering and design team members, fostering a culture of technical excellence and collaborative product delivery.
• Perform other duties as assigned.

You Have:

• 3+ years of product management experience, including delivering impactful SaaS or enterprise software solutions.
• Experience in governance, compliance, or information management product management, focusing on data retention, policy enforcement, eDiscovery for B2B enterprise customers
• Ability to execute feature-level roadmaps for complex and regulated platforms.
• Ability to think strategically about the vision for the space and identify opportunities to add to that vision
• Working knowledge of data lifecycle management, compliance frameworks, international regulatory requirements (e.g., GDPR), US domestic regulatory requirements (eg. HIPPA, CCPA), and how policy engines enforce rules across large data sets is a plus
• Demonstrated success in driving cross-functional team collaboration (including compliance and legal teams).
• Strong storytelling skills and the ability to communicate complex compliance and policy concepts effectively to technical and customer audiences.
• Data-driven mindset with a focus on governance adoption KPIs and business metrics to guide feature prioritization and measure product outcomes.
• Legally eligible to work in India on an ongoing basis.
• Fluency in English is required.

As a Sr. Product Manager for Identity & Authentication, you will own the execution roadmap for all core features related to how enterprise users access and manage their Smartsheet accounts. This includes our mission-critical Single Sign-On (SSO), user provisioning, and multi-factor authentication (MFA) offerings. This role is fundamental to ensuring a secure, compliant, and friction-free user experience for our global customers.

You will act as a key leader for Identity and Access Management (IAM), collaborating closely with engineering, UX, and security teams to deliver highly reliable solutions that integrate seamlessly with major identity providers (IdPs) and meet the stringent security requirements of our enterprise customers.

This is a high-impact, hands-on role for a strategic thinker who is deeply technical, customer-obsessed, and passionate about solving complex authentication and user lifecycle management challenges at scale.

You Will:

• Contribute to the long-term vision for Smartsheet’s Identity and Authentication capabilities, including Single Sign-On (SSO), MFA, and secure login experiences
• Own the execution roadmap for critical IAM features, including integration with major Identity Providers, user provisioning, federated identity, and user lifecycle management
• Serve as the primary product owner for core authentication protocols (e.g., SAML, OAuth 2.0, OIDC), ensuring compliance, reliability, and ease of setup for IT administrators
• Identify and scope enhancements to existing monetizable features, working with pricing and sales teams to improve the adoption and value of our premium security and identity offerings.
• Collaborate closely with Security and Platform Engineering teams to drive platform-wide standards for authorization and session management that are scalable and resilient
• Analyse market trends, competitive offerings, and customer feedback from IT and Security Administrators to inform feature prioritization and optimize the administrative experience
• Represent identity and authentication product capabilities internally and externally (e.g., with customers and partners), clearly communicating the security, compliance, and usability value of your features
• Collaborate effectively with and offer informal mentorship to engineering and design team members, fostering a culture of technical excellence and collaborative product delivery
• Perform other duties as assigned

You Have: 

• 6+ years of product management experience, including delivering impactful SaaS or enterprise software solutions
• 2+ years of direct experience in Identity and Access Management (IAM), focusing on B2B authentication, authorization, or user lifecycle management products
• Proven ability to define and execute feature-level roadmaps for complex and highly technical platform areas
• Deep technical understanding of core identity protocols (SAML 2.0, OAuth 2.0, OpenID Connect), user provisioning standards (SCIM), and security best practices for session management and MFA
• Demonstrated success in driving cross-functional team collaboration, particularly with platform and security engineering teams
• Excellent communication skills and the ability to articulate technical security concepts clearly to both technical and non-technical stakeholders.
• Data-driven mindset with a focus on core metrics like successful login rates, setup time, and security feature adoption
• Legally eligible to work in India on an ongoing basis
• Fluency in English is required

Smartsheet is looking for a Talent Development Partner to provide support to our global team and act as a key representative for our Talent programs in Bengaluru. You will be responsible for bringing our global Talent Development and Talent Management programs to life locally. You will facilitate learning, drive talent processes, and serve as the in-office host for learning events, helping to grow a culture of learning and high-performance. You should feel confident navigating the intersection of learning and AI. 

You will be office-based 3 days a week in Bengaluru and report to the Sr. Manager, Talent Development, based in the US. 

You Will:

• Facilitate live and virtual instructor-led training sessions in partnership with HR and the business.  
• Serve as the on-site point of contact, partnering with local and global teams to adapt and localize Talent program materials, communications, and processes to ensure regional context and cultural nuance.
• Gather feedback, measure outcomes, and propose continuous improvement to learning programs to ensure quality program execution.
• Create or curate learning content and experiences aligned with the objectives of the business, shaping meaningful, scalable learning experiences.
• Understand and communicate the impact of AI on skills, roles, and learning, integrating AI awareness into relevant talent programs.
• Perform other duties as assigned

You Have:

• 2-4 years of relevant experience in talent development, facilitation, or related HR roles.
• Proven ability to deliver engaging, interactive training sessions in-person and virtually.
• Ability to provide occasional coverage outside of normal business hours.
• Comfort with AI-powered tools or platforms, and curiosity to stay ahead of tech trends in Talent Development.
• Familiarity with Google Drive, Docs, and Slides, Udemy, Docebo, Slack, and Zoom or similar programs.
• Ability to manage highly sensitive situations.
• Comfortability with frequent change.
• Must be able to move throughout the office during office hours & be able to move moderate weight equipment.
• Legally eligible to work in India on an ongoing basis

As a Team Manager, Technical Support you will be directly responsible for managing and mentoring a team of globally distributed professionals in providing exceptional customer support experiences. This position manages the day-to-day operations of the team and works closely with other Support leaders to ensure the team is hitting its targets. Responsibilities include coaching and developing individuals within the team in their roles as product experts and participating in improvement efforts across Support. The successful candidate will be experienced (3+ years) in leading and developing a Support team within a Software as a Service environment. 

At Smartsheet Support we empathize and empower others with expert engagements and are the first line of response for our customers to fix issues, share best practices, and advocate for users. Our teams of experts are aligned to various domains of knowledge, promoting the most effective and expedient customer resolution. 

You will report to a Sr Support Manager within the Global Support team. 

Estimated Breakdown: Core responsibility distribution may change depending on business and customer need but in general fall around: 

• 70% People management, career development & coaching
• 30% Operations: Provide oversight, case/queue management & insights of the day-to-day operations of your team, owning and driving towards meeting KPIs/SLAs

You Will: 

• Manage & lead a team of globally distributed technical support professionals to provide enterprise-level, post-sales technical support to Smartsheet customers. Teams will be comprised of members with varying levels of technical expertise and tenure 
• Set clear objectives, coach & provide feedback, evaluate progress, and instill a high performance culture with focus on teamwork, customer excellence, and ownership for resolving customer issues
• Own and drive performance and customer outcomes through the delivery of SLAs and KPIs 
• Leverage the strengths of your team to maintain case volume, reduce backlog, and deliver improvements to Support experiences 
• Analyze and interpret KPI metrics, customer feedback, to identify trends and make recommendations for improving efficiencies 
• Execute to meet targets of strategic goals set by Support Leadership 
• Perform regular case reviews and quality assessments of your team 
• Actively engage in the release readiness process and assist with evaluating new features and changes
• Create a culture of inclusivity, recognizing the strengths that individuals bring to the team to promote engagement and development opportunities 
• Recruit to business needs, alongside recruitment partners, shaping and iterating to ensure the quality of talent attracted
• Partner with the Training team, as applicable, aligning on onboarding and assessment objectives and programs, through feedback and effective communication whilst sharing any skill gaps
• Promote continuous improvements through recognition and feedback within the team
• Effectively partner across the global Support organization and other stakeholders to drive initiatives, share ideas, and model team collaboration
• Other duties as assigned 

You Have: 

• 3+ years of prior people management or equivalent experience in mentoring, managing, or providing feedback to individual contributors
• 3+ years experience working in a technical support or customer service environment, with a preference for prior experience operating in a fast-paced, high-volume technical SaaS environment with a high degree of critical thinking and problem solving 
• Experience with frontline management and working with or leading global teams preferred
• Experience in coaching, mentoring, managing, and evaluating performance of individual contributors
• Excellent end-user interaction and strong written and verbal communication skills
• Leadership skills and proven track record as a resource for other team managers
• Demonstrated ability to work independently and take ownership of issues or challenges
• Ability and desire to learn and develop new skills quickly and grow along with a leading global software product

Smartsheet is hiring a Senior Machine Learning Operations Engineer to architect our machine learning production lifecycle. Your mission is to maintain and deploy ML models to a scalable, reliable, and secure production environment. You will design and maintain the infrastructure, automation, and monitoring systems that ensure our AI products are high-performing and cost-effective.

You will report to our Director, Analytics Engineering & Data Governance and work from our Bangalore, India office. 

You Will:

Model and Pipeline Automation 

• Automate the deployment and retraining of ML models, from training through to production inference, by building and managing complete CI/CD/CT (Continuous Training) pipelines, adhering to MLOps best practices. 
• Build, fine-tune, or use pre-trained LLMs, deep learning models or traditional machine learning models.
• Evaluate and recommend AI or ML solutions for the product using any combination of vendor solutions and/or custom-built models.

Governance & Compliance

• Implement model versioning, lineage tracking, and auditing to ensure compliance with security and ethical standards.

Performance Monitoring

• Continuously monitor the health and performance of production machine learning models, proactively identifying and correcting model drift, staleness, and performance degradation. 
• Incorporate user feedback for iterative improvements and manage necessary model retraining cycles.

Cross-Functional Collaboration

• Act as the "glue" between Data Scientists (who build models) and Software Engineers (who consume them).
• Partner effectively with software engineers, product managers and business functions to integrate the machine learning solutions across smartsheet.

Architecture and Infrastructure Management

• Provision and manage scalable cloud infrastructure using Infrastructure as Code (IaC).
• Provide architectural guidance and mentorship to a team consisting of ML engineers, data scientists and analytics engineers.
• Distill complex ML concepts into easy-to-follow technical documentation.

You Have:

• 5+ years of experience with creating, deploying and scaling machine learning solutions in a cloud environment (eg. AWS, GCP, Azure) and ability to use tools such as SageMaker, Glue, Lambda, Docker etc. to create ML models and data pipelines. 
• 7+ years of programming experience in languages used in AI/ML (eg python, scala etc)
• 4+ years of experience in developing deep learning and traditional ML models using common frameworks like pytorch, tensorflow, huggingface, scikit-learn etc.
• Strong applied data science skills - ability to recognize data patterns, understand how and when to use various machine learning approaches (eg. supervised/unsupervised learning, deep learning etc.), and evaluate the performance of ML algorithms. 
• Proven ability to remain up-to-date with the latest advancements in Generative AI approaches (eg. OpenAI, LangChain, Stable Diffusion APIs).
• Experience developing, documenting, and supporting REST APIs
• A degree in Computer Science, Engineering, or a related field or equivalent practical experience.

Smartsheet is looking for a highly technical leader to head our India-based Service Desk and IT Automation operations. This is a working manager role that requires both hands-on technical execution and team leadership. You will manage a team spanning Service Desk, Tier 1 SOC support, and IT Automation Engineering — driving the technical maturity of our global support infrastructure through automation, scripting, and deep systems integration.

This is a unique working manager role that requires both hands-on technical contribution and team leadership. The position operates in a collaborative matrix structure, where the India-based manager ensures execution and delivery while US-based managers maintain accountability for outcomes and strategic direction. This role reports directly to the Director of End User Systems with close, cooperative partnership with US-based Desktop Support managers.

You Will

IT Automation & Architecture

• Support the IT automation function, driving initiatives that reduce repetitive work and scale operations efficiently
• Identify repetitive Tier 1 tasks and drive end-to-end automation from identification through build, testing, and measurement
• Mentor team on automation best practices and review technical designs before deployment

Team Leadership & Execution

• Manage India-based Service Desk team with daily coordination with US managers
• Ensure clear direction, track progress, remove blockers, and escalate capacity constraints to the Director
• Monitor team performance against SLAs, quality standards, and service desk metrics
• Lead new employee onboarding sessions

Hands-On Technical Contribution

• Resolve tickets across hardware, software, network, and user access; handle overflow and critical issues
• Perform desktop administration: software deployment, system configuration, user provisioning, and hardware lifecycle management
• Create and maintain knowledge base articles and process documentation

Security & People Development

• Oversee Tier 1 SOC operations: triage, alert response, and adherence to incident response playbooks
• Coach, mentor, and support career growth for India-based engineers; hire and develop top technical talent

You Have

Experience

• 8+ years in IT engineering or Service Desk operations, including automation engineering experience
• 4+ years managing or leading technical support teams in matrixed or distributed organizations
• Proven track record delivering cross-functional projects with technical ambiguity

Technical Skills

• Deep proficiency in PowerShell or Python; experience building scalable IT automation workflows
• Strong hands-on experience with Freshservice (or similar ITSM), including workflow orchestration and API integrations
• Experience with Active Directory, M365, Jamf, and endpoint management via Intune and/or Jamf
• Working knowledge of EDR platforms, firewalls, and incident response; familiarity with ITIL or equivalent frameworks

Work Style

• Excellent English communication skills; self-motivated with strong follow-through
• Comfortable balancing hands-on technical work with management in a US-directed, India-based structure
• Flexible to accommodate daily cross-timezone coordination (India ↔ US)
• Degree in Computer Science, Engineering, or equivalent practical experience
  
  

Working Relationship Model:

Direct Report: Director of End User Systems | Daily Coordination: US-based Desktop Support managers | Responsibility: Ensuring work execution and providing on-site team support | Accountability for Outcomes: Resides with US-based managers

Note: This role requires daily coordination with US-based teams and flexibility in working hours to accommodate cross-timezone collaboration.

We are seeking an experienced and highly motivated Senior Accounting Manager to lead our accounting and finance operations for our growing team in India. This individual will be the primary point of contact for all accounting and finance matters in the region, ensuring the accuracy, integrity, and timeliness of our financial reporting.

The ideal candidate will have extensive experience with Indian GAAP and US GAAP and a proven ability to collaborate with global and cross-functional teams. This role is critical in supporting our local operations and ensuring full compliance with all local statutory and regulatory requirements.

You will:

• Serve as the main point of contact for local accounting matters, supporting the India Country Manager and local operational teams within the CFO organization.
• Lead India's accounting operations by managing the outsourced accounting firm to ensure a timely, accurate, and successful monthly close process.
• Guarantee financial integrity by ensuring all financial reporting is accurate and compliant with US GAAP, Indian GAAP, and internal company policies.
• Oversee month-end activities, including the review and approval of all key journal entries, balance sheet reconciliations, and intercompany transactions for the India entity.
• Drive financial analysis by conducting in-depth monthly reviews of the India entity's financials with the international accounting team, providing clear analysis and substantive support for all figures.

• Lead the end-to-end financial statement audit process for the India entity, serving as the primary liaison with external auditors.
• Ensure full tax compliance by partnering with the tax team on all local requirements, including Income Tax audits, GST, TDS reporting, transfer pricing, and other intercompany entries.
• Manage external relationships, acting as the key point of contact for external vendors, banks, tax authorities, and other regulatory bodies.
• Provide technical expertise on complex financial reporting issues and the application of technical accounting rules under Indian GAAP.

• Support regional growth and planning by collaborating with the FP&A team on financial forecasting, annual budgeting, and long-range planning.

• Drive scalable solutions by proactively identifying opportunities for process improvement and leading the implementation of new systems.
• Develop the financial infrastructure by defining, implementing, and maintaining robust systems, procedures, and policies to ensure accurate accounting data reporting for India.
• Support global projects by partnering with other finance teams on projects or tasks as assigned.

You have

• Bachelor’s degree in Accounting, Finance, or a related field is required; Chartered Accountant (CA) is strongly preferred. 
• 8+ years of progressive accounting experience.
• A combination of public accounting (Big 4 preferred) and private industry experience is highly desirable.
• Demonstrable experience managing accounting operations for a multinational company's subsidiary in India.
• Deep expertise in both Indian GAAP and US GAAP and strong understanding of Indian tax regulations (GST, TDS, Income Tax).
• Experience managing audits in India.
• Proficiency with large-scale ERP systems (Netsuite,Oracle or SAP) and Microsoft Office, especially Excel.
• Excellent communication (written and verbal) and interpersonal skills.
• Proven ability to work effectively with remote teams and stakeholders across different time zones.

L1 Support Specialist – Customer Support (SaaS)

Shift: Willingness to work in US rotational shifts including evening/night to support global customers. Transport provided

About the Role:

We are seeking a customer-focused L1 Support Specialist to join our Bangalore-based support team. In this role, you will be the first point of contact for customers, providing timely, high-quality support and resolving common product and usage issues. You will play a critical role in delivering a great customer experience while building strong product and technical fundamentals.

This is an excellent opportunity for someone early in their support career who is eager to learn, grow technical skills, and build a long-term career in SaaS support.

What You’ll Do:

• Provide frontline support to customers via chat, email, zoom, and phone
• Troubleshoot and resolve common product, configuration, and usage issues
• Understand customer problems, reproduce issues when needed, and document findings clearly
• Follow established troubleshooting guides and workflows
• Escalate complex or unresolved issues to L2/L3 teams with complete context
• Educate customers on product features and best practices
• Maintain accurate case notes and update knowledge base articles as needed
• Meet defined SLAs, quality standards, and productivity targets

Technical Skills (Must Have)

• Basic understanding of web-based/SaaS applications
• Familiarity with browsers, operating systems, and basic networking concepts
• Ability to read and understand simple error messages and logs
• Comfortable learning new tools and technologies quickly
• Basic proficiency with spreadsheets and documentation tools
• Experience using or exposure to ticketing systems (Zendesk, Freshdesk, Salesforce, Jira, or similar)

Customer Support Skills (Must Have)

• 1–3 years of experience in customer support, service desk, or technical support
• Strong written and spoken English communication skills
• Ability to explain simple technical concepts clearly
• Customer-first attitude with empathy and patience
• Good problem-solving and analytical thinking
• Ability to multitask and manage multiple tickets
• Willingness to work in a fast-paced, metric-driven environment

Preferred Skills & Qualifications: Technical Skills (Preferred)

• Exposure to workflow, project management, or collaboration tools
• Basic understanding of APIs, integrations, or authentication concepts (SSO, OAuth)
• Familiarity with SQL, JSON, or scripting fundamentals
• Experience supporting B2B SaaS products
• Customer Support Skills (Preferred)
• Experience supporting global customers
• Prior experience with chat and phone support
• Knowledge of ITIL fundamentals
• Interest in growing into L2/L3 technical support or specialist roles

What Success Looks Like:

• Consistently meets SLAs and quality targets
• High CSAT for L1- owned cases
• Accurate triage and effective escalations
• Demonstrated growth in product and technical knowledge
• Positive collaboration with peers and senior support engineers

L1 Support Specialist – Customer Support (SaaS)

Location: Bangalore, India (Office-based / Hybrid)

Shift: Willingness to work in rotational shifts including evening/night to support global customers. Transport provided

About the Role:

We are seeking a customer-focused L1 Support Specialist to join our Bangalore-based support team. In this role, you will be the first point of contact for customers, providing timely, high-quality support and resolving common product and usage issues. You will play a critical role in delivering a great customer experience while building strong product and technical fundamentals.

This is an excellent opportunity for someone early in their support career who is eager to learn, grow technical skills, and build a long-term career in SaaS support.

What You’ll Do:

• Provide frontline support to customers via chat, email, zoom, and phone
• Troubleshoot and resolve common product, configuration, and usage issues
• Understand customer problems, reproduce issues when needed, and document findings clearly
• Follow established troubleshooting guides and workflows
• Escalate complex or unresolved issues to L2/L3 teams with complete context
• Educate customers on product features and best practices
• Maintain accurate case notes and update knowledge base articles as needed
• Meet defined SLAs, quality standards, and productivity targets
• Must-Have Skills & Qualifications:
• Technical Skills (Must Have)
• Basic understanding of web-based/SaaS applications
• Familiarity with browsers, operating systems, and basic networking concepts
• Ability to read and understand simple error messages and logs
• Comfortable learning new tools and technologies quickly
• Basic proficiency with spreadsheets and documentation tools
• Experience using or exposure to ticketing systems (Zendesk, Freshdesk, Salesforce, Jira, or similar)

Customer Support Skills (Must Have)

• 1–3 years of experience in customer support, service desk, or technical support
• Strong written and spoken English communication skills
• Ability to explain simple technical concepts clearly
• Customer-first attitude with empathy and patience
• Good problem-solving and analytical thinking
• Ability to multitask and manage multiple tickets
• Willingness to work in a fast-paced, metric-driven environment

Preferred Skills & Qualifications: Technical Skills (Preferred)

• Exposure to workflow, project management, or collaboration tools
• Basic understanding of APIs, integrations, or authentication concepts (SSO, OAuth)
• Familiarity with SQL, JSON, or scripting fundamentals
• Experience supporting B2B SaaS products
• Customer Support Skills (Preferred)
• Experience supporting global customers
• Prior experience with chat and phone support
• Knowledge of ITIL fundamentals
• Interest in growing into L2/L3 technical support or specialist roles

What Success Looks Like:

• Consistently meets SLAs and quality targets
• High CSAT for L1- owned cases
• Accurate triage and effective escalations
• Demonstrated growth in product and technical knowledge
• Positive collaboration with peers and senior support engineers

We're looking for a Technical Program Manager to join our expanding Product and Innovation team. This position will manage Programs that span the entire Product, Engineering and UX organizations. Interactions with and presentations to Engineer teams, Engineering leaders, Product leaders, Executives and third party vendors will be common. We are looking for a Technical Program Manager who can bridge communication between technical teams and product focused groups and leaders.

This position will report to the Director, Technical Program and Operations. 

You will:

• Coordination, monitoring and reporting within the enterprise and external partners
• Project planning and support for our engineering teams
• Design processes that scale to support our rapidly growing business
• Develop schedules, adhere to milestones and keep other team members on task
• Recognize and prioritize issues, and collaborate for timely resolution
• Identify risk factors, develop and execute mitigation plans
• Drive regular status updates to ensure transparency and maximize efficiency
• Facilitate open communication among differing personalities and work styles
• Perform other duties as assigned 

You have:

• 4+ years of experience in Project Management, Program Management, Change Management, or experience leading large organization-wide programs
• Experience managing cross-departmental processes
• Experience leading successful projects from start to finish
• A talent for empathizing with employee and customer challenges, with a focus on user experience
• Critical problem solving skills to navigate complex issues, manage partners, all while being a great team-player
• Excellent written and verbal communication skills
• Experience in a high-growth company 
• Business related degree, or equivalent experience
• Legally eligible to work in India on an ongoing basis 
• Fluency in English is required 

Smartsheet is looking for an experienced IT Automation Engineer to drive automation initiatives, streamline operations, and influence infrastructure decisions. With thousands of employees and complex enterprise systems there is lots of opportunity to make a meaningful impact and reduce manual effort through intelligent automation within Smartsheet. You are curious, have strong scripting and systems integration skills and the ability to communicate technical solutions effectively. You will work primarily with IT and Security teams and will be a part of Smartsheet's IT Operations team.

You Will:

• Identify repetitive Tier 1 tasks and leverage scripting and workflow tools to fully automate them, streamlining operations and driving key performance metrics such as ticket resolution time and automation coverage.
• Develop and deploy Freshservice orchestrations integrated with core systems like AD, M365, and Jamf using APIs.
• Write and maintain robust PowerShell and Python scripts for endpoint management and service maintenance tasks.
• Track the success rates of deployed automations, document new workflows, and continuously optimize processes for efficiency.

You Have:

• 3+ years of IT or DevOps experience with a strong focus on scripting and system integration.
• Strong grasp of ITSM processes and experience working with APIs for integration.
• Proven automation portfolio using tools like Freshservice Workflow Automator, Power Automate, or RPA platforms.
• Experience with tools like PowerShell, Python, Intune, and Active Directory.
• Analytical mindset, strong problem-solving skills, and discipline in technical documentation.

Smartsheet’s Enterprise Systems team manages the development, use, and support of the Enterprise Applications including the internal use of Smartsheet.  Our team is looking to hire a Senior NetSuite Administrator who is an active listener with great technical skills. As we continue to scale, we are looking for a NetSuite Administrator who understands how to implement and scale enterprise systems.

Smartsheet is looking to hire a Senior NetSuite Administrator who will proactively improve and support the development, implementation, and maintenance of Smartsheet’s NetSuite system and other related SAAS enterprise systems. This role reports to the Manager, Enterprise Systems within Corporate IT and is based in India.

This NetSuite Administrator will need to demonstrate strong influence and communications skills to collaborate internally with the Finance, Engineering, Sales and IT departments and act as an advisor to the organization on system efficiency and effectiveness. The position will be the primary internal support contact for NetSuite, all related points of integration.

You Will:

• Maintain the NetSuite application and other related 3rd party business applications for internal users
• Develop, test and deploy customizations, custom objects, 3rd party tools / applications and new NetSuite modules based on evolving business needs
• Support end user requests for new saved searches, reports, KPI’s, and dashboards, and maintain proper system access for user roles
• Act as NetSuite SME providing training, communication and updates to end users of the NetSuite system
• Create technical documentation, including fully documenting existing and new customizations, scripts, workflows, and business processes, and keeping all documentation up to date
• Partner with NetSuite users and stakeholders, assisting with data analysis, business process mapping, reporting needs, continuous improvement initiatives, change management and support for optimal usage
• Provide timely communication regarding system status
• Troubleshooting of system errors and resolution
• Maintain up-to-date knowledge of NetSuite functionality, customization and integrations

You Have:

• 5+ years of experience with ERP administration, configuration, and 3rd party integrations in complex environments, specifically with NetSuite
• Administrator-level knowledge of roles, permissions, page layouts, custom objects, scripting, workflows, reports and dashboards
• In-depth knowledge of SuiteScript / WebServices, csv imports, user provisioning, defining roles, analytics and scheduling scripts
• Ability to analyze problems, develop and recommend solutions and resolve issues
• Ability to operate successfully in a fast-paced environment that places a strong premium on integrity, excellence, execution and teamwork 

• Well-organized, ability to prioritize tasks, meet deadlines and manage multiple projects while 
maintaining a high level of accuracy 

• Ability to remain professional and flexible while under pressure
• A strong understanding of business processes and requirements
• Project management, system implementation and system integration experience
• Strong analytical and problem solving skills
• Ability to work independently with minimal guidance
• Ability to work collaboratively with cross-functional teams
• Strong understanding of the Agile process

As a global leader in Collaborative Work Management and with a market cap of $10bn we’ve experienced incredible growth in EMEA, expanding from 1 team and 3 engineers in 2018 to 9 teams with over 70 engineers in 2024. As we expand into India and build out a new operation, we're searching for a talented and motivated Principal Analytics Engineer (Data Architect) to serve as a thought leader in our data-driven decision-making. You will be responsible for the end-to-end system design and architecture of our business critical analytical systems (DWs). This role will be responsible for the design and development of a governed, reliable, and scalable analytics ecosystem, transforming raw data into high-value, performant data products for DS/ML, analytics, and reporting.

A key aspect of this role is providing thought leadership and architecting efficient, large-scale data transformation systems within Snowflake. You will have demonstrated experience architecting data solutions for SaaS companies, specifically within the Go-To-Market (GTM), Marketing, Customer Experience, and Financial business domains. Working as a strategic advisor to BI analysts, Data Scientists, and business leadership, you will drive the organization's data strategy, ensure data accessibility, and foster data democratization across the enterprise.

This full-time position reports to the Director of Analytics Engineering and is based in Smartsheet’s corporate offices in Bengaluru, India.

You Will:

• Lead the end-to-end system design and architecture for large, complex analytics systems, optimizing data transformations from our data lake in Snowflake into analytical data products (DWs).
• Define and drive the adoption of design standards, architectural principles, and data modeling methodologies (including Data Vault (DV 2.0) and dimensional modeling) across the organization.
• Propose and drive strategic initiatives and coordinate the technical roadmap for analytical systems across the engineering organization partnering closely with the Big Data Platforms (BDP) team.
• Serve as the data architect for critical SaaS business domains, including Go-To-Market, Marketing, Customer Experience, and Finance, translating ambiguous business problems into scalable technical analytical solutions.
• Develop and implement the organization's data strategy for data quality, observability, and testing, raising the bar for engineering quality.
• Architect and guide teams to build and maintain a governed, robust, reliable, and scalable analytics system leveraging Gen AI capabilities including AI-assisted code development practices.
• Act as a trusted advisor to BI analysts, data scientists, and business leaders, educating and advising leadership on technical data topics and data accessibility strategies.
• Foster data democratization via activation of data on critical platforms like Smartsheet Platform, Amplitude, ThoughtSpot, Gainsight & Salesforce.
• Actively mentor analytics engineers and provide mentorship across disciplines, leading forums such as guilds, design reviews, and engineering forums.
• Collaborate with cross-functional teams to assess data privacy needs and define data masking strategies aligned with industry compliance standards (e.g., GDPR, HIPAA, CCPA).

You Have:

• 12+ years of experience in advanced data modeling, data architecture, and data warehousing. This role is expected to do development activities in combination of the data architecture scope, so hands-on experience is necessary.
• Deep expertise and 10+ years of hands-on experience with Data Vault (DV 2.0) and Dimensional Modeling.
• Expert-level knowledge of modern data stacks, including Snowflake, dbt, and data orchestration tools (e.g., Airflow, GitLab pipelines).
• Proven experience architecting and building analytical products for SaaS companies in GTM, Marketing, Customer Experience, and Financial data domains.
• Comprehensive understanding of data topologies (e.g., data mesh, hub/spoke) and data modeling methodologies (e.g., Data Vault, Kimball, Inmon).
• Demonstrated ability to drive clarity in ambiguous environments where the strategy may not be defined.
• Proven experience with building and maintaining business analytics layers and semantic layers to enable self-service for non-technical end-users.
• Strong production experience supporting and maintaining analytics/data warehouse solutions with mission-critical datasets.
• Exceptional communication skills, with experience educating and advising senior leadership and mentoring teams across disciplines.
• Strong knowledge of data governance principles, CI/CD practices (e.g., GitLab), self-serve analytics tools (e.g., Amplitude, ThoughtSpot), and cloud architectures (AWS preferred).

Automation is the key to creating highly reliable and secure large-scale software systems. Are you someone who engineers solutions to problems rather than simply fixing the same thing over and over again? Can you protect Smartsheet against attackers?

We are looking for a Senior DevSecOps Engineer to join our global Security Operations team. In this critical role, you will be a leader in maturing our security and reliability posture by treating both as software engineering challenges. You will engineer and operate a highly reliable, scalable, and defensible production environment, directly impacting our ability to deliver a world-class service to our customers 24/7. This is a unique opportunity to blend deep expertise in Site Reliability Engineering (SRE) and modern Security Operations, working at the intersection of infrastructure, automation, and security to build a platform that is resilient and secure by design.

You Will:

• Engineer Secure and Resilient Infrastructure: Design, build, maintain, and improve secure, scalable, and highly available infrastructure in our multi-cloud environment (primarily AWS) using Infrastructure as Code (IaC) principles with tools like Terraform, Kubernetes, and Helm.
• Automate Proactive Security: Engineer and automate threat detection, incident response, and vulnerability management processes. You will build the tools and workflows that allow us to respond to threats at machine speed.
• Secure the Software Development Lifecycle: Architect and secure our CI/CD pipelines, integrating automated security tooling (SAST, DAST, SCA) to provide developers with fast, actionable feedback.
• Master Container Security: Manage, operate, and secure our container orchestration platform (Kubernetes), implementing best practices for container security from the registry to runtime, including knowledge of hardening requirements such as CIS Benchmarks or DISA STIG.
• Lead Incident Response: Act as a technical lead during security and reliability incidents, driving resolution and conducting blameless post-mortems to engineer preventative solutions.
• Drive Automated Compliance: Implement and automate technical controls to ensure continuous compliance with frameworks such as FedRAMP, SOC 2, and ISO 27001.
• Mentor and Lead: Serve as a subject matter expert for security and reliability, mentoring other engineers and championing a culture of operational excellence and security ownership across the organization.

You Have:

• 8+ years of progressive experience in technology, with at least 5 years in a hands-on senior role such as Site Reliability Engineering, DevOps, or Security Engineering.
• A BS or MS in Computer Science, Engineering, or a related field, or equivalent industry experience.
• Expert-level proficiency in at least one major cloud provider, preferably AWS, with deep knowledge of core infrastructure and security services.
• Expert-level proficiency with Infrastructure as Code, particularly Terraform.
• Expert-level proficiency in a scripting or programming language such as Python, Go, or Ruby, with a proven history of building automation and custom tooling.
• Deep experience with containerization and orchestration technologies (Kubernetes), including securing containerized environments.
• Proficiency with the modern security operations toolchain, including SIEM, EDR, and vulnerability scanning technologies.
• Experience integrating security tools (SAST, DAST, SCA) into CI/CD pipelines.
• A critical thinker with a proven ability to troubleshoot complex problems in high-pressure production environments.
• Excellent verbal and written communication skills and a collaborative spirit. This will include fluency in English.

Nice to Have

• Advanced industry certifications such as CISSP, CISM, OSCP, or cloud-specific security certifications.
• Experience with compliance frameworks like FedRAMP, ISO27001, SOC2.

Smartsheet’s Enterprise Systems team manages the development, use, and support of the Enterprise Applications including the internal use of Smartsheet.  Our team is looking to hire a Senior NetSuite Administrator who is an active listener with great technical skills. As we continue to scale, we are looking for a NetSuite Administrator who understands how to implement and scale enterprise systems.

Smartsheet is looking to hire a Senior NetSuite Administrator who will proactively improve and support the development, implementation, and maintenance of Smartsheet’s NetSuite system and other related SAAS enterprise systems. This role reports to the Manager, Enterprise Systems within Corporate IT and is based in India.

This NetSuite Administrator will need to demonstrate strong influence and communications skills to collaborate internally with the Finance, Engineering, Sales and IT departments and act as an advisor to the organization on system efficiency and effectiveness. The position will be the primary internal support contact for NetSuite, all related points of integration.

You Will:

• Maintain the NetSuite application and other related 3rd party business applications for internal users
• Develop, test and deploy customizations, custom objects, 3rd party tools / applications and new NetSuite modules based on evolving business needs
• Support end user requests for new saved searches, reports, KPI’s, and dashboards, and maintain proper system access for user roles
• Act as NetSuite SME providing training, communication and updates to end users of the NetSuite system
• Create technical documentation, including fully documenting existing and new customizations, scripts, workflows, and business processes, and keeping all documentation up to date
• Partner with NetSuite users and stakeholders, assisting with data analysis, business process mapping, reporting needs, continuous improvement initiatives, change management and support for optimal usage
• Provide timely communication regarding system status
• Troubleshooting of system errors and resolution
• Maintain up-to-date knowledge of NetSuite functionality, customization and integrations

You Have:

• 5+ years of experience with ERP administration, configuration, and 3rd party integrations in complex environments, specifically with NetSuite
• Administrator-level knowledge of roles, permissions, page layouts, custom objects, scripting, workflows, reports and dashboards
• In-depth knowledge of SuiteScript / WebServices, csv imports, user provisioning, defining roles, analytics and scheduling scripts
• Ability to analyze problems, develop and recommend solutions and resolve issues
• Ability to operate successfully in a fast-paced environment that places a strong premium on integrity, excellence, execution and teamwork 

• Well-organized, ability to prioritize tasks, meet deadlines and manage multiple projects while 
maintaining a high level of accuracy 

• Ability to remain professional and flexible while under pressure
• A strong understanding of business processes and requirements
• Project management, system implementation and system integration experience
• Strong analytical and problem solving skills
• Ability to work independently with minimal guidance
• Ability to work collaboratively with cross-functional teams
• Strong understanding of the Agile process

Smartsheet is looking for an experienced Data Engineer to support and accelerate the productivity of our Go-To Market organization. In this role, you will work with Data Engineers to help build scalable and reliable data and reporting infrastructure. You will partner with Analytics decision-makers as part of a collaborative, motivated team. Your work will be instrumental in helping our Sales partners optimize their pipeline, increase retention, and close deals.

Our ideal candidate is curious and displays an ability to translate abstract data requests into actionable data solutions . To be successful in this role, you are able to communicate to a diverse audience of internal stakeholders. You should have strong technical acumen with data analytics tools and languages, the ability to identify areas of opportunity within the business, and build innovative solutions.

You Will:

• Help to create, evolve, and maintain the reporting infrastructure for the Sales organization to facilitate data across the organization
• Partner with engineering, data science, and other analytics teams to build scalable analytics solutions with a focus on reporting capabilities
• Mine large datasets to ensure data accuracy and completeness for reporting purposes   
• Analyze and monitor data for anomalies, with a focus on data quality and consistency within reports     
• Develop and maintain key performance indicators (KPIs) to track sales performance, pipeline health, and other critical metrics   
• Automate report generation and distribution to improve efficiency
• Provide technical expertise and guidance to junior analysts on data extraction, transformation, and loading (ETL) processes and reporting best practices
• Ensure data governance and data integrity across all reporting tools and platforms
• Proactively identify and propose improvements to existing reporting processes and systems
• Be a mentor and leader to the more junior analysts on the team
• Perform other duties as assigned

You Have:

• Bachelor's degree in a quantitative field (e.g. engineering, sciences, math, statistics, business, or economics)
• 5+ years of experience in an analytics/engineering role with increasing responsibility
• Experience in Cloud and SaaS go-to-market (GTM)
• Expertise in SQL and preparing data for analysis, modeling, and visualization
• 3+ years of experience using Python for data analysis / automation 
• 3+ years of experience with dbt core
• 3+ years of experience with Git (Gitlab, Github etc.) and CI/CD concepts like branching, merging, Code Reviews etc. 
• Demonstrated experience with a modern engineering tech stack (Airflow, AWS, Docker etc.) 
• Experience working with a business intelligence tool like Tableau, PowerBI, Looker, etc.

Nice To Have:

• Experience building ML models
• Proficiency with Tableau preferred
• Experience with statistics (time series analysis, cluster analysis, multivariate analysis)
• Experience publishing and presenting data and findings to executives and non-data users

Smartsheet is hiring a Senior Analytics Engineer to lead the way in data-driven decision-making. You will be responsible for the creation and maintenance of a governed, reliable, and scalable analytics system, transforming raw data into usable datasets for DS/ML, analytics, and reporting. 

A key aspect of this role is leading the architecture and implementation of efficient data transformation systems within Snowflake, fostering data democratization and impacting business outcomes. Working closely with BI analysts and Data scientists, you will ensure data accessibility and drive activation on critical customer-facing platforms.

This full-time position reports to the Director of Analytics Engineering and is based in Smartsheet’s corporate offices in Bengaluru, India.

You Will:

• Leading the implementation of efficient and scalable systems that optimize data transformations from our data lake in Snowflake into clean, documented data products. 
• Contribute to the design standards and architectural principle standards, designs and processes.
• Build and maintain a governed, robust, reliable, and scalable analytics system (DW/DV).
• Collaborating with BI analysts and data scientists to provide proper data accessibility guidelines.
• Foster data democratization via activation of data on critical platforms like Smartsheet platform, Amplitude, Thoughtspot , Gainsight.
• Create and contribute to frameworks that improve data quality and observability to identify and resolve issues faster.
• Create and implement data testing plans, encompassing data validation, data quality assessment, and regression testing, to identify anomalies, inconsistencies, or errors in produced datasets.
• Mentor and guide teams and help drive high standards across the team by conducting design reviews and engineering ideation forums.
• Collaborate with cross-functional teams to assess data privacy needs and define data masking strategies aligned with industry compliance standards (e.g., GDPR, HIPAA, CCPA).

You Have:

• 6+ years of experience in advanced data modeling using Data Vault (DV 2.0), dbt, and Snowflake.
• Proven experience in building analytics systems with data transformation, dependency, and workload management (Data Vault, AutomateDV, dbt core, Airflow, Snowflake, GitLab, SQL).
• Proven experience with building and maintaining business analytics layers and semantic layers to enable self-service for non-technical end-users.
• Strong production experience supporting and maintaining analytics/data warehouse solutions with mission-critical datasets.
• Familiarity with data governance principles for maintaining datasets to enable a single source of truth.
• Familiarity with self-serve product analytics tools (Amplitude, Thoughtspot, Tableau, Gainsight, etc.).
• Knowledge of code management and CI/CD practices (GitLab, Airflow, Snowflake, Terraform).
• Familiarity with AWS solutions such as S3, EC2, VPC.

Our India Global Capability Center isn't just supporting global operations—we’re leading global innovation. After scaling rapidly into a best-in-class hub, we deliver the product innovation and enterprise capabilities that accelerate our global growth, profitability, and scale. As we expand Smartsheet India, we’re searching for Principal Data & AI/ML Ops Engineers, who crave variety and ownership. You’ll have the opportunity to work across multiple teams and disciplines, building a versatile skillset while solving the complex challenges of a global platform. 

You Will:

• Data Architecture and Design: Designing and overseeing the architecture of scalable and reliable data platforms, including data pipelines, storage solutions, and processing systems
• Data Modelling and Management:Developing and implementing data models, ensuring data quality, and establishing data governance policies
• Data Pipeline Development: Building and optimising data pipelines for ingesting, processing, and transforming large datasets from various sources
• Performance Optimisation: Identifying and resolving performance bottlenecks in data pipelines and systems, ensuring efficient data retrieval and processing
• Technology Evaluation and Innovation: Staying abreast of emerging data technologies and exploring opportunities for innovation to improve the organisation’s data infrastructure
• Troubleshooting and Problem Solving: Diagnosing and resolving complex data-related issues, ensuring the stability and reliability of the data platform
• Data Security and Compliance: Implementing data security measures, ensuring compliance with data governance policies, and protecting sensitive data
• Perform other duties as assigned

You Have:

• Enterprise SaaS software solutions with high availability and scalability
• Solution handling large scale structured and unstructured data from varied data sources
• Experience in building and maintaining data platform systems such as distributed compute, data orchestration, distributed storage, streaming infrastructure ensuring scalability, reliability, efficiency and security
• Working with Product engineering team to influence designs with data, AI and analytics use cases in mind
• In depth experience in System design involving large Petabytes of data with Databricks Lakehouse
• Experience in modern AI/Data infrastructure patterns, Semantics layer Organizing data for AI agents (metadata, context)
• AI/MLOps workflows on Databricks , MLFlow, Mosaic AI Agent Framework, Unity Catalog, Vector Search, Knowledge Graph
• Knowledge of AI/ML frameworks like LangChain, LangGraph for AI/ML Ops pipeline integration
• Cloud Platforms: Hands-on experience with at least one major cloud provider (AWS, Azure, or GCP). Experience in AWS hosted data platform is preferable
• Programming languages like Python, SQL, and potentially Java or Scala
• Exposure to Snowflake and Data pipeline frameworks like Airbyte/Airflow is preferable
• Modern software engineering practices like Kubernetes, CI/CD, IAC tools (Preferably Terraform), Observability, monitoring and alerting
• Solution Cost Optimisations and design to cost
• Driving engineering excellence initiatives
• Legally eligible to work in India on an ongoing basis

Smartsheet is seeking a Senior Data Scientist to drive growth and customer retention through Applied AI and advanced analytics. With thousands of subscribing organizations and millions of users, you will have the opportunity to make a meaningful impact by leveraging data science to drive Sales, Customer Success, and Monetization strategies. You are curious, have strong data science and machine learning skills and the ability to communicate key insights effectively. You will work primarily with Go to Market Teams and will be a part of Smartsheet's Data Science & Business Intelligence team.

You Will:

• Partner with Sales and Customer Success teams, understand their goals, and execute on opportunities to draw relevant insights and drive tangible impact
• Develop and implement machine learning based Cross-sell/Upsell models and Product Recommender models to drive Sales & Monetization
• Build and deploy predictive models for Customer Churn and identify proactive churn risk prediction signals to drive retention
• Drive the full analytics lifecycle from understanding the business objective, analyzing the data to developing automated reporting and visualizations
• Collaborate with cross-functional teams to integrate data science solutions into business processes
• Effectively present analysis to both technical and non-technical audiences and give data-based recommendations to encourage data-driven decisions 
• Drive a data culture within the Go To Market  teams

You Have:

• Bachelor's degree and 8+ years of experience (or 10+ years of experience)
• Extensive knowledge and practical experience in several of the following areas: Applied AI, machine learning, statistics, propensity modeling, churn prediction and recommender systems
• Proficient analytical skills for problem solving; can perform descriptive analysis, diagnostic analysis, predictive analysis and prescriptive analysis.
• Strong programming skills in Python or R
• Proficient in SQL and skilled in visualization tools (ex. Tableau)
• Strong track record of forming effective cross-functional partnerships
• Experience using data to meaningfully impact Sales & Customer Success strategy execution
• Experience communicating analysis clearly to others
• Ability to research and learn new technologies, tools, and methodologies
• Ability to thrive in a dynamic environment, find opportunities and execute in both independent and collaborative environments
• As a senior member of the data science team help mentor and help grow members of the team

Our India Global Capability Center isn't just supporting global operations—we’re leading global innovation. After scaling rapidly into a best-in-class hub, we deliver the product innovation and enterprise capabilities that accelerate our global growth, profitability, and scale. As we expand Smartsheet India, we’re searching for Senior Software Engineers who crave variety and ownership. Whether your expertise is in front-end, back-end, test automation, ops, or infrastructure, you’ll have the opportunity to work across multiple teams and disciplines, building a versatile skillset while solving the complex challenges of a global platform. 

You Will:

• Work on all areas of the software from front end, back end, cloud infrastructure and test automation
• Drive high standards within the team for all internal services and open source tooling/libraries we maintain
• Deploy service and infrastructure changes frequently in a lean agile environment using full CI/CD
• Contribute in all aspects of product development: idea generation, customer engagement, planning, design, prototyping, execution, shipping, and operational excellence
• Collaborate with a team of passionate, engaged engineers, and with cross-functional teams that include product managers, UX designers, UX researchers, and more
• Actively mentor more junior engineers, showing how to balance customer delivery while holding high coding, service, and cloud infrastructure standards
• Apply different approaches to problem solving and help validate your ideas and those of your teammates
• Strategically apply and champion AI tools within your team's domain to improve project execution, system design, quality, and debugging, leading adoption of AI best practices and driving measurable productivity gains
• Help define success for yourself, your team, and the features you help to conceive, build, and ship
• Perform other duties as assigned

You Are:

• 7+ years of experience in Backend / Fullstack development
• Proficient with at least one of the following: Golang, Java, Node.js
• Familiar with algorithms, data structures, and coding best practices
• Curious, and always want to get to the bottom of why things work the way they do
• A supportive leader. You want to help people get unstuck, and can easily recognise that teams are more effective when colleagues look for opportunities to help one another.
• A great communicator. You can break a concept down based on your audience, whether they’re technical or non-technical - and your medium, whether it’s verbal, in prose, or in code
• A builder who takes pride in your craft and works toward quality
• An empathic individual who can help translate customer feedback and needs into features that solve problems
• Someone who views bugs, mistakes, and compiler errors as opportunities to learn
• Legally eligible to work in India on an ongoing basis
• Fluency in English is required

You Have:

• Experience with distributed systems at scale
• Understands event-driven architecture’s principles, advantages and limitations, and can apply it appropriately
• Hands-on experience with Kinesis, Kafka, or similar
• Experience with Go or other C-like languages such as Java
• Experience with improving large-scale event processing systems is desirable
• Experience with database log streams e.g. MS-SQL Transaction Logs, MySQL Bin Logs is desirable
• Experience with stream processing frameworks such as Flink, Spark, or other is desirable
• Squad lead or team lead experience is desirable