We are seeking a Sr. Director, Field Marketing AMS to lead enterprise-focused field marketing strategy and execution across Americas, in close partnership with Sales leadership. This role is accountable for pipeline contribution, investment strategy, and operational rigor across key Americas markets, with a strong emphasis on enterprise revenue growth.

This role is a builder role for an experienced leader who thrives in evolving environments and is excited to establish, scale, and mature field marketing capabilities across diverse markets. As a senior leader in the Go-to-Market organization, you will define what success looks like for Americas Field Marketing and contribute to the operating model, team, and programs required to deliver predictable pipeline impact across complex and varied markets. This role reports directly into the VP, Global Field & Partner Marketing.

You will balance global consistency with local market nuance, while serving as a strong voice for the Americas in global planning and prioritization.

What You’ll Do

• Own Americas  field marketing strategy aligned to enterprise revenue targets, pipeline gaps, and regional sales priorities
• Lead the team responsible for field marketing, regional programs, and partner marketing across Americas
• Define success metrics and accountability, including pipeline contribution, coverage, and deal acceleration
• Establish regular pipeline and performance inspection cadences with Sales to identify gaps and course-correct quickly
• Establish Field Marketing Managers and Partner Marketing Managers as the strategic marketing partner of Sales and Partner
• Partner closely with Americas Sales leadership on territory planning, account prioritization, pipeline inspection, and forecast alignment, with shared ownership of GTM planning and clear accountability for outcomes
• Design and execute scalable GTM programs including executive events, regional campaigns, and partner-led initiatives tailored to Americas markets
• Build repeatable field marketing programs and execution frameworks that scale across Americas markets
• Own NA budget allocation, investment prioritization, and ROI accountability across field programs
• Establish foundational operating cadence, reporting standards, and performance management tied to pipeline and revenue outcomes
• Lead change through evolving operating models, new processes, and shifting expectations across Marketing and Sales teams
• Ensure consistent execution while allowing flexibility for country- and market-specific needs
• Ignite a culture of inclusivity, recognizing the strengths that individuals bring to the team to promote engagement and development opportunities 
• Represent Americas Field Marketing in global planning, executive forums, and cross-functional leadership reviews, bringing regional insights to influence global strategy
• Other duties as assigned

You Have

• 12+ years of B2B marketing experience, including senior leadership roles supporting enterprise sales motions
• Proven track record of building and scaling field marketing teams, programs, and operating models
• Demonstrated success driving pipeline creation, acceleration, and revenue impact in complex, multi-stakeholder buying environments
• Experience leading multi-layered field marketing teams across regions, ideally including NA & LATAM verticals, markets with varying GTM maturity
• Strong data-driven mindset with experience using Salesforce and Tableau or similar platforms for executive reporting
• Ability to navigate ambiguity, competing priorities, and evolving strategy while maintaining momentum and accountability
• Exceptional executive presence and cross-functional leadership skills
• B2B SaaS experience strongly preferred
• Ability to travel within Australia and other international locations as required.

Smartsheet is hiring a senior partner marketing leader to own and operationalize our global partner strategy — the connective tissue between our field marketing organization and the ecosystem of hyperscalers, LLM providers, data platforms, ISVs, system integrators, and management consultants we work with to drive enterprise growth.

This is a newly created, high-visibility role reporting directly to the VP of Global Field & Partner Marketing. You will set the strategic direction for how Smartsheet shows up in and through our partner ecosystem — owning co-sell motions with hyperscalers, joint pipeline programs with GSIs like PwC and Accenture, and AI-era GTM plays that position Smartsheet as the enterprise work management platform of choice.

This is a player-coach role. You will develop the global partner marketing strategy and then personally lead execution against it — partnering closely with regional field and partner marketing managers across AMS, EMEA, and APJ to localize and activate programs in market. You bring both the strategic vision to set direction and the hands-on drive to make it happen. This is not a program coordination role, nor a purely strategic one.

What You'll Own: 

Partner marketing strategy & programs

• Define and drive Smartsheet's global partner marketing strategy, aligned to FY27 pipeline and ARR targets across AMS, EMEA, and APJ — then own execution against it
• Build and manage the partner marketing calendar and roadmap, from co-sell activation and joint field plays to partner-led demand programs and executive engagement
• Develop co-marketing materials, joint solution briefs, and GTM field plays that translate partner relationships into pipeline — and personally activate them alongside regional partner marketers
• Build and maintain senior relationships with strategic partners, including hyperscalers, LLM providers, GSIs 

Regional field alignment & activation

• Serve as the strategic and executional partner to regional field marketing managers (AMS, EMEA, APJ) setting the global framework and then rolling up your sleeves to activate it in each geo alongside them
• Localize global partner programs for regional markets, working directly with field marketing teams to adapt messaging, assets, and plays to local partner dynamics
• Align closely with Sales, Partner, and Demand Generation on partner-sourced and partner-influenced pipeline goals
• Represent Partner Marketing in cross-functional planning cycles, including QBRs, ENGAGE, and field leadership planning

Operations & enablement

• In partnership with Product Marketing, develop partner enablement assets, co-branded content, joint solution briefs, and activation playbooks that scale across regions
• Track, report, and optimize partner marketing contribution to pipeline and revenue
• Manage partner marketing budget with rigor, including MDF optimization 

What You'll Bring:

• 8–12+ years of B2B marketing experience, with at least 4 years in partner, alliances, or channel marketing at an enterprise SaaS company
• A true player-coach: you have the strategic chops to set direction and build frameworks, and the executional drive to personally activate programs, write the brief, and get things done without a large team underneath you
• Deep familiarity with the hyperscaler ecosystem (AWS, Microsoft Azure, Google Cloud), including co-sell mechanics, CPPO/private offer programs, and marketplace GTM
• Experience marketing with or through GSIs, system integrators, or management consultancies understanding the longer-cycle, relationship-led nature of these partnerships
• Demonstrated ability to build joint GTM programs with technology partners (ISVs, platforms, AI providers) and translate them into field-ready plays you then help activate
• Strong executive presence and relationship-building skills: comfortable engaging C-suite stakeholders at partner organizations
• Exceptional cross-functional instincts: this role sits at the intersection of field marketing, sales, product marketing, and alliances, and requires high-trust collaboration across all of them
• Comfort operating with ambiguity: you can build structure where none exists and move from a blank page to an activated program
• Familiarity with AI-era GTM and how AI tools are reshaping enterprise buying and partner ecosystems

Nice To Have:

• Experience with work management, collaboration, or productivity platforms in an enterprise context
• Familiarity with Smartsheet's platform or comparable tools (Asana, Monday.com, Wrike)
• Experience building or running executive engagement programs (EBCs, labs, roundtables) as a marketing vehicle
• Background collaborating with demand generation functions. Familiarity with ABM, intent data, and pipeline attribution models

You independently lead the most complex AI deployments Smartsheet undertakes. You own the full engagement lifecycle from technical discovery through production deployment through solutions org handoff. You architect multi-agent solutions, design client-personalized MCP resource packs, and build the Deployment Kits that transform how 200+ solutions consultants and partners operate. You mentor junior FDEs, drive the intelligence loop, and present field findings at weekly Applied AI strategy sessions. You are building a function, not filling a role.

What You Will Do

• Lead complex, multi-system AI deployments end-to-end scope, architect, build, validate, and manage the customer relationship throughout.
• Own the AI workshop program for your pod, customize modules per customer, lead technical sessions, translate outputs into production requirements, evolve content from field learning.
• Architect multi-agent solutions selecting the right coordination pattern for each customer’s workflow characteristics and compliance requirements.
• Design client-specific and industry-specific MCP resource packs that serve personalized intelligence from the server so every connected AI surface gets smarter for that customer automatically.
• Own Deployment Kit quality for your pod. If a kit is not documented well enough for a solutions consultant with no engineering background to follow, it isn’t done.
• Lead Solutions Enablement Sprints: transfer AI deployment patterns to solutions consultants and partners with training materials and certification criteria.
• Drive the intelligence loop: author strategic memos, present field findings weekly, contribute Agent Bricks and Skills, file RFCs for platform improvements.
• Mentor junior FDEs on customer engagements, code reviews, and Deployment Kit quality.

Required

• 6–10+ years production software engineering, including 3+ years deploying AI/ML to production. Deep Python; strong TypeScript/JavaScript.
• Proven track record leading complex enterprise technical engagements. You’ve managed customer relationships, navigated security reviews, and delivered production systems organisations depend on.
• Deep production LLM experience: multi-agent orchestration, MCP/tool-use, RAG optimisation, evaluation frameworks, agent deployment at scale.
• System architecture expertise spanning enterprise systems, cloud infrastructure, and AI services explainable to a CIO and a junior engineer.
• Demonstrated ability to create reusable technical assets that others use in production. You think in platforms, not projects.
• Strong written and verbal communication. Architecture documents, runbooks, strategic memos, training materials. Your Deployment Kits are your portfolio.
• You leave teams better than you found them. You make sure the people you work with understand what was built, why it works, and how to own it without you.
• Ability to travel.  This role requires domestic and international travel approximately 25–50% of the time.
• Elligible to work in the UK on an ongoing basis
• BS or MS in Computer Science, a related field, or equivalent industry experience

Nice to Have: 

• Experience founding or scaling an FDE/solutions engineering function. 
• Technical founder background. Databricks, AWS Bedrock, or Temporal experience. 
• Deep domain knowledge in healthcare, financial services, or government. Agent framework contributions (Strands SDK, LangChain, open-source MCP servers).
• Proficiency in German/French language will be an added advantage
• Familiarity of AI governance, ethics, and regulatory requirements (e.g. GDPR, UK/EU AI Act) 

Smartsheet is investing in the next phase of its partner organization. Our go-to-market partner model prioritizes strategic partnerships that drive net-new pipeline, customer acquisition, and market expansion. The partner organization plays a central role in bringing Smartsheet's AI platform capabilities to market, developing relationships across the AI ecosystem, and driving enterprise adoption through strategic co-sell and solution development.

We are looking for a seasoned partnership leader to own the Americas partner strategy and commercial outcomes. The right candidate brings deep experience building productive relationships with systems integrators, GSIs, and technology alliance partners; has led partner organizations through strategic shifts; and carries a track record of delivering against sourced revenue targets.

You Will

• Own the Americas partner strategy end-to-end: portfolio design, partner selection, commercial execution, and revenue accountability
• Carry and deliver against partner-sourced revenue targets for the region
• Build and deepen executive relationships with strategic systems integrators, GSIs, and technology alliance partners (including AWS)
• Develop co-sell and co-market motions that generate genuine net-new pipeline and customer introductions
• Drive adoption and penetration of Smartsheet's AI capabilities into the enterprise through strategic partner motions
• Build and develop relationships with key partners across the AI ecosystem to extend Smartsheet's platform reach and market relevance
• Lead, develop, and grow a team of Partner Account Managers aligned to a strategic, sourced-revenue-oriented model
• Evolve partner coverage to prioritize partners that drive strategic value, market access, and measurable business outcomes
• Drive deal registration discipline and pipeline rigor across the Americas partner portfolio
• Collaborate cross-functionally with Sales, Deal Desk, Partner Operations, and Partner Marketing to execute joint go-to-market plans
• Represent Smartsheet externally as a thought leader and advocate for ecosystem-driven growth

You Have

• 15+ years in partner/channel leadership roles within SaaS or enterprise technology
• Demonstrated success building and scaling GSI and SI partnerships that produce sourced revenue
• Quota-carrying experience with a track record of meeting or exceeding partner-sourced revenue targets
• Experience leading partner organizations through strategic transformation; you have shaped a partner portfolio, shifted a team's orientation, or evolved a channel model around strategic outcomes
• Strong understanding of AI's impact on enterprise software and partner ecosystems; you know how to position an AI platform through strategic partners and drive enterprise adoption
• Strong executive presence and the ability to engage C-level and practice-level contacts at major consulting and technology firms
• Deep understanding of hybrid direct + channel go-to-market models, including the economics and mechanics of partner-influenced vs. partner-sourced business
• Experience with cloud marketplace transactions is strongly preferred
• Track record of building and developing high-performing teams through periods of strategic change
• Willingness to travel ~20% for partner and internal meetings

Preferred

• Experience in the collaborative work management, PPM, or enterprise SaaS platform space
• Existing relationships within Big 4/5 consulting firms, top-tier SIs, or major technology alliance ecosystems
• MBA or equivalent strategic leadership experience

We are looking for a Sr. Risk and Renewals Operations Manager to develop and manage a world-class customer renewal and risk management operation. You will focus on operationalizing churn mitigation and renewal excellence, taking high-level risk identification and commercial strategies and converting them into scalable, automated processes. Your objective is to move the organization toward a disciplined, proactive risk management motion and optimized renewal process that protects our global recurring revenue base.

You Will

• Standardize Renewal Journeys: Design and implement renewal paths based on customer value and complexity. This includes automating high-volume renewals and establishing workback schedules for enterprise-level accounts.
• Systematize Risk Workflows: Architect the CRM and Gainsight workflows necessary to move the organization toward 100 percent proactive risk identification at least 90 days prior to renewal.
• Manage Renewal Planning Rhythms: Develop and support the execution of renewal planning and forecasting rhythms. You will establish the recurring operational cadences needed to maintain visibility into the book of business and ensure proper accountability across Sales and Customer Success teams.
• Improve Forecasting Predictability: Own the weekly aggregation and formalization of the renewals forecast. You will drive the evolution of the reporting infrastructure that provides visibility into risk aging, engagement gaps, and forecast accuracy.
• Operationalize Mitigation Playbooks: Partner with leadership to design mitigation strategies. You will support the build-out of associated playbooks, enablement assets, and tracking mechanisms for the field.
• Enforce Commercial Policy: Support the development of commercial contract renewal standards and oversee adherence within Customer Success. You will ensure systems and processes are optimized to maximize successful on-time customer renewal.
• Continuous Process Improvement: Regularly audit and iterate on renewal processes to remove friction for our internal teams and our customers.

You Have

• 7+ years of experience in Renewals Operations, Sales Operations, or Commercial Risk Management in an Enterprise SaaS environment.
• Systems Thinking: Demonstrated ability to translate complex commercial policies into streamlined system workflows in Salesforce or Gainsight.
• Commercial Fluency: Strong understanding of SaaS contract mechanics, including multi-year terms, uplift caps, and termination logic.
• Analytical Discipline: Leverage retention data to diagnose root causes for cancellations and downgrades to design segmented, process-based mitigations.
• Collaboration Skills: Experience working cross-functionally with Legal, Finance, and Sales to formalize and scale commercial processes.

Smartsheet's Grid Platform is the engine behind intelligent work management for millions of users worldwide. As Director of Engineering for Views Platform and Reporting, you will own that engine: the Grid Service, Reports Engine, Dynamic Views, and Grid Orchestration layer that power the entire product, plus the reporting surfaces and views that millions of customers interact with every day.

Enterprise growth is core to Smartsheet's strategic imperatives, and this role helps shape and drive how that vision comes to life. The services in this pillar's remit span critical platform infrastructure and the business-critical end-user features at the center of enterprise customers' most pressing project and portfolio management challenges: as critical a combination as exists in the product. A successful leader here brings deep technical credibility, a proven ability to translate between platform requirements and business outcomes, and a track record of driving results through an org of 30–50 engineers, managers, and principal engineers.

Few engineering leadership roles offer this combination: foundational platform ownership with direct visibility into the product experience it enables. 

You will report to the Senior Director of Engineering and can be based in our Bellevue, WA office or work remotely from anywhere in the US where Smartsheet is a registered employer.

You Will:

• Own the engineering vision, charter, and goals for the Views Platform and Reporting pillar, partnering with your product counterpart to co-drive roadmap priorities across the Grid Service, Reports Engine, Dynamic Views, Grid Orchestration layer, and user-facing reporting surfaces.
• Lead 3-4 teams through a layer of Engineering Managers and Principal Engineers, holding them accountable for delivery, reliability, and team health while actively developing them as leaders.
• Drive architectural evolution of the core platform, balancing five-nines availability commitments against the scalability investments required to power Smartsheet's enterprise growth trajectory.
• Own the full reporting stack: both the backend infrastructure and the front-end reporting views and surfaces that enterprise customers depend on for project and portfolio management.
• Define and track engineering and business outcomes for the pillar, including SLO/SLA targets and production reliability signals. Identify systematic production challenges and build pillar-level mechanisms to address them before they become customer issues.
• Initiate and guide cross-team technical efforts spanning multiple upstream dependents and internal consumers, resolving architectural conflicts and making bold decisions that position the platform for future scale.
• Set and maintain a high bar across code quality, test coverage, performance, security, and operational excellence, and build the mechanisms to sustain it at the pillar level.
• Think strategically about customer outcomes, guiding managers and principal engineers to address existing gaps and anticipate future enterprise needs. Represent the pillar in customer conversations as a technical advisor.
• Communicate platform complexity clearly across a wide range of audiences, from your engineering org to executive leadership. Produce clear written artifacts for strategic vision, long-term plans, and pillar reviews that align teams and inform decisions.
• Drive AI adoption across the pillar, holding leaders accountable for AI productivity, enabling AI-first design decisions, and ensuring alignment with cross-product AI strategy.
• Lead strategic hiring planning for the pillar, model a high bar for talent, and build an inclusive culture that develops and retains strong engineering managers and principal engineers.

You Have:

• 11+ years of software engineering and system architecture experience, with meaningful depth in distributed systems and high-availability platform infrastructure.
• 5+ years in engineering leadership with a track record of leading through multiple layers of management across a complex technical and product charter: owning both platform infrastructure and user-facing product surfaces simultaneously.
• A track record of owning and operating tier 0 or mission-critical services at five-nines availability, and the hands-on technical credibility with engineers that comes from understanding the work deeply.
• Demonstrated ability to translate between technical complexity and business outcomes, making infrastructure decisions legible to executives and product strategy legible to engineers.
• A track record of customer empathy in practice: using customer context to prioritize platform investments and user-facing roadmaps in ways that drive measurable business outcomes.
• Experience leading full-stack engineering organizations, with depth on the backend and enough front-end fluency to hold a high bar across the whole stack.
• Hands-on experience designing or evolving distributed architectures under scale constraints, including caching strategies, data consistency tradeoffs, and performance optimization at volume.
• Experience building and scaling cloud-native services on AWS, with proficiency in observability tooling, alerting, and SLO/SLA management at scale.
• Experience leading cross-functional technical programs with significant ambiguity and cross-team dependencies; you deliver results under tough circumstances.
• Strong CS fundamentals: data structures, algorithms, distributed systems, object-oriented design, and familiarity with Agile/Scrum and DevOps/CI/CD practices.
• Clear, proactive communication (written and verbal)  with technical and non-technical audiences, including executive leadership.
• A BS or MS in Computer Science, Engineering, or a related field, or equivalent practical experience.
• Legally eligible to work in the U.S. on an ongoing basis.

Project Coordinator, Corporate Responsibility (India)

Location: Bengaluru, India

Department: Corporate Responsibility 

Experience Level: Early-to-mid Career 

The Opportunity

Smartsheet is looking for a Project Manager to join our global Corporate Responsibility team. Based in Bengaluru, you will be a key operational driver, supporting both our global initiatives and local India-specific programs. You will sit at the intersection of data management, global project coordination, and local community impact, ensuring our Corporate Social Responsibility (CSR) Inclusion work is tracked, measured, and executed with excellence.

This role reports to the VP, Corporate Responsibility.

What You’ll Do

• Project Management: Manage multiple complex workstreams across the CSR and Inclusion functions, moving projects from ambiguity to execution while maintaining a high degree of organizational rigor.
• Global Operations & Tracking: Serve as the primary administrator for our global  Employee Resource Group (ERG) and volunteer program tracking tools. You will maintain consistent outreach to ERG leads and volunteer coordinators to ensure high-quality data input, program visibility and operational support across both initiatives.
• Smartsheet Solutions: Act as the team’s subject matter expert for Smartsheet, building and maintaining the sheets, reports, and dashboards that power our global metrics and impact reporting.
• India CSR & Inclusion: Support Bengaluru-specific volunteerism and inclusion efforts, helping to grow Smartsheet's footprint and employee experience in the region.
• Stakeholder Collaboration: Coordinate effectively with global teams and local Bengaluru-based employees, balancing the tactical needs of the business with a deep understanding of the employee volunteer experience.

What You’ll Bring

• Systems Aptitude: High proficiency in Smartsheet (or a similar project management system) is core to this role. You should be comfortable building complex reports and dashboards.
• Project Management Excellence: Proven ability to track and manage multiple workstreams simultaneously in a fast-paced environment.
• Domain Expertise: Previous experience in Corporate Social Responsibility (CSR) or Inclusion.
• Strategic Growth Mindset: An understanding of the global corporate landscape and the ability to grow with the role as it evolves.
• Operational Compassion: A "doer" mentality with the ability to navigate the complexity of a global business while showing compassion for the employee volunteers who drive our programs.
• Legal Awareness (Preferred): Exposure to or knowledge of Section 135 of the Companies Act 2013 (India’s CSR law) is a significant advantage, particularly experience working within this legal landscape or with NGOs in this capacity.
• Ambiguity & Data: A mix of tactical execution and analytical data management, with the comfort level to operate effectively when processes are still being defined.

Get to Know Us:

At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together.

Equal Opportunity Employer:

Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. 

If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

You independently lead the most complex AI deployments Smartsheet undertakes. You own the full engagement lifecycle from technical discovery through production deployment through solutions org handoff. You architect multi-agent solutions, design client-personalized MCP resource packs, and build the Deployment Kits that transform how 200+ solutions consultants and partners operate. You mentor junior FDEs, drive the intelligence loop, and present field findings at weekly Applied AI strategy sessions. You are building a function, not filling a role.

What You Will Do

• Lead complex, multi-system AI deployments end-to-end scope, architect, build, validate, and manage the customer relationship throughout.
• Own the AI workshop program for your pod, customize modules per customer, lead technical sessions, translate outputs into production requirements, evolve content from field learning.
• Architect multi-agent solutions selecting the right coordination pattern for each customer’s workflow characteristics and compliance requirements.
• Design client-specific and industry-specific MCP resource packs that serve personalized intelligence from the server so every connected AI surface gets smarter for that customer automatically.
• Own Deployment Kit quality for your pod. If a kit is not documented well enough for a solutions consultant with no engineering background to follow, it isn’t done.
• Lead Solutions Enablement Sprints: transfer AI deployment patterns to solutions consultants and partners with training materials and certification criteria.
• Drive the intelligence loop: author strategic memos, present field findings weekly, contribute Agent Bricks and Skills, file RFCs for platform improvements.
• Mentor junior FDEs on customer engagements, code reviews, and Deployment Kit quality.

Required

• 6–10+ years production software engineering, including 3+ years deploying AI/ML to production. Deep Python; strong TypeScript/JavaScript.
• Proven track record leading complex enterprise technical engagements. You’ve managed customer relationships, navigated security reviews, and delivered production systems organisations depend on.
• Deep production LLM experience: multi-agent orchestration, MCP/tool-use, RAG optimisation, evaluation frameworks, agent deployment at scale.
• System architecture expertise spanning enterprise systems, cloud infrastructure, and AI services explainable to a CIO and a junior engineer.
• Demonstrated ability to create reusable technical assets that others use in production. You think in platforms, not projects.
• Strong written and verbal communication. Architecture documents, runbooks, strategic memos, training materials. Your Deployment Kits are your portfolio.
• You leave teams better than you found them. You make sure the people you work with understand what was built, why it works, and how to own it without you.
• Ability to travel.  This role requires domestic and international travel approximately 25–50% of the time.
• Elligible to work in Germany on an ongoing basis
• Fluency in English is required
• BS or MS in Computer Science, a related field, or equivalent industry experience

Nice to Have: 

• Experience founding or scaling an FDE/solutions engineering function. 
• Technical founder background. Databricks, AWS Bedrock, or Temporal experience. 
• Deep domain knowledge in healthcare, financial services, or government. Agent framework contributions (Strands SDK, LangChain, open-source MCP servers).
• Proficiency in German/French language will be an added advantage
• Familiarity of AI governance, ethics, and regulatory requirements (e.g. GDPR, UK/EU AI Act) 

Smartsheet is looking for a proven enterprise SaaS sales leader to develop and scale New Logo Acquisition in North America across our Enterprise and Commercial sales organization. You will be responsible for continuing to refine the sales strategy to acquire new logos for all segment sizes in North America. Leading the efforts of creating account strategies, refining sales plays, expanding executive relationships, incorporating the customer journey and selling high value solutions are essential success factors of this role. These elements need to be synthesized into a cohesive strategy that supports accelerating growth in software and services bookings across the segment.

You have a proven track record of consistently exceeding sales goals with solid leadership, partnership mindset, tenacity, accountability, high energy, integrity, and discipline. As Regional Vice President, you will consistently exceed objectives and lead a high performing sales organization. As a leader on this team, you will play a crucial role in making Smartsheet the Collaborative Work Management market leader across North America.

This is a remote role supporting a US based team; candidates can be located in any US based time zone and will report directly to the VP of New Business & SMB. 

You Will:

• Recruit, hire and develop a high performing enterprise SaaS sales team, including Regional Directors and Account Executives
• Drive strategy and lead the team to consistently exceed quarterly and annual sales objectives
• Develop and lead the plan to significantly increase the number of Smartsheet senior executive relationships with C-level executives
• Develop trust-based relationships with leaders across the business, including Product & Engineering, Marketing, Finance, Operations, Sales Engineering and Customer Success
• Develop pricing/packaging and product competences in order to play a leadership role in structuring, pursuing and winning large, complex deals
• Successfully develop and execute across all disciplines of sales management, including Account/Territory/Opportunity planning, sales methodology execution, forecasting and professional development
• Be a coach to Regional Directors and Account Executives in the execution of a solution-based sales process encompassing multiple groups to acquire new logos
• Proactively identify and champion solutions to address issues that inhibit growth
• Actively use our core applications to manage business, including Smartsheet, Clari, Altify, Salesforce.com, Chorus, Tableau, LinkedIn, DiscoverOrg and others
• Help teams to execute on a large deal motion including account planning, executive alignment and value hypothesis

You Have:

• Demonstrated track record of exceeding sales objectives leading enterprise SaaS sales teams by winning new business and driving substantial growth across multiples segments
• Proven ability to drive sales teams in executing land and expand sales strategies to predictably expand accounts, culminating in being chosen as an enterprise standard
• Demonstrated competence in effectively engaging and developing value based relationships with C-level executives
• Minimum of 7 years experience, including second line management, leading strategic software, preferably Strategic Account SaaS teams
• 10+ years of experience in the software industry with recent enterprise SaaS experience, preferably on the business applications side (selling to sales, marketing, HR, finance, manufacturing)
• Excellent interpersonal skills and the ability to multitask, work cross-functionally within the organization, and thrive in a collaborative environment
• Demonstrated sales methodologies (e.g. MEDDICC)
• Experience working in a fast-paced, evolving, high growth company
• Bachelors (BA/BS) degree or MBA preferred

Smartsheet is seeking change agents to join our West Coast Commercial Sales Team as an Account Executive. You will be responsible for increasing software sales and driving expansion across a territory of accounts. You will be motivated, passionate, and opportunistic. You will be a proactive and curious member of the commercial sales team, identifying growth opportunities for clients before they identify a need or gap for themselves.

You will report to our Regional Director, Commercial Sales and can be based in our Bellevue, WA office or work remotely from anywhere in the US where Smartsheet is a registered employer.

You Will:

• Build and manage a sales pipeline to meet or exceed software and services sales quotas within your book of business
• Execute a solution-based sales process encompassing multiple groups within Commercial accounts or equivalent to (2000-5000 employee size)
• Develop and prospect new business opportunities within existing customers by analyzing and proactively targeting high-value needs across multiple departments and lines of business
• Leverage existing relationships to expand Smartsheet's footprint into other departments within the account and drive revenue or growth during renewals
• Articulate and demonstrate Smartsheet's unique organizational solutions and functional value
• Facilitate and manage the partnerships with Sales Engineers, Solutions Consultants, Sales Development and Customer Success teams to support full sales cycle and close business
• Create and maintain Joint Engagement Plans for strategic solution deals
• Maintain accurate and up-to-date records in Salesforce leveraging MEDDICC qualification guidelines to accurately forecast
• Utilize existing sales enablement tools to successfully implement a territory plan. Identifying top accounts through in-depth account research using internal tools as well as external customer-related resources Smartsheet footprint can add value to the client's business

You Have:

• 7+ years of years of full cycle sales experience (prospecting to close) in a technology oriented field. SaaS is highly preferred but not required.
• 1+ years experience working with Enterprise level accounts (>2,000 employee size)
• 3+ years of experience maintaining customer relationships and maintaining relationships in a B2B environment
• Experience prospecting and managing a designated territory to maximize revenue growth
• The ability to research accounts to uncover opportunities for up-sell within existing plans, and multi-thread opportunities across the organization
• A data-driven sales approach that informs your process and guidance to customers
• Ability to manage strategic interactions with senior level management
• Experience using CRM and power BI software (Salesforce and Tableau) to track daily activities, key metrics and gain territory insights
• Passion for working with new technologies and technical concepts
• Bachelor's degree or the equivalent combination of other post-secondary education

Smartsheet is seeking a Principal Partner Marketing Manager to lead and scale co-marketing programs across our ecosystem of strategic technology and channel partners. This role influences and executes partner marketing strategy, program design, and budget. You will own the end-to-end marketing relationship with a portfolio of high-priority partners — designing and executing programs that accelerate pipeline at every stage of the buyer journey. You will operate as a trusted advisor and key connector between Field Marketing, Partner Sales, Demand Gen, and Product Marketing

This role reports to the Director, Partner Marketing and can be based in our Bellevue, WA office or remotely from anywhere in the US where Smartsheet is a registered employer.

You Will:

• Partner Marketing Strategy & Program Design
• Own the co-marketing strategy and execution roadmap for a portfolio of strategic technology and channel partners, ensuring alignment to Smartsheet's FY27 Field Marketing transformation priorities and demand generation framework.
• Design and govern integrated partner marketing programs across multiple channels including events, digital, content syndication, demand generation with clear pipeline and ROI objectives.
• Establish scalable operating models, playbooks, and execution frameworks for partner marketing that can be adopted across the function.
• Develop and manage the partner marketing events strategy, including third-party event sponsorships, partner-led field events, and co-branded virtual programs.
• Pipeline Accountability & Performance Management
• Own partner-sourced and partner-influenced pipeline targets across assigned partner portfolio; build reporting cadences and dashboards to track performance.
• Apply independent judgment to evaluate and optimize program mix; make data-driven investment decisions and present recommendations to senior leadership.
• Develop and execute company policies and operational objectives for partner marketing that may have function-wide effect.
• Drive alignment between partner marketing activity and broader demand generation programs, ensuring integrated coverage through the buyer journey.
• Stakeholder Management & Influence
• Operate as the primary partner marketing manager for AMS to marketing leaders; navigate complex negotiations and preserve strategic partnerships while driving Smartsheet's agenda.
• Interact regularly with marketing management on matters spanning multiple functional areas; apply persuasion and subject matter expertise to align stakeholders on departmental outcomes.
• Collaborate closely with regional Field Marketing leaders, Demand Generation, PMM, and Partner Sales to develop joint go-to-market plans and integrated campaign strategies.
• Serve as an internal subject matter expert on partner marketing; recognized across the function for depth of knowledge and strategic counsel.
• Team Leadership & Budget Ownership
• Own and manage the AMS partner marketing budget for assigned programs; develop and modify cost plans with accountability for financial outcomes.
• Other duties as assigned

You Have:

• 10+ years of B2B marketing experience, with substantial tenure in partner, channel, alliance, or ecosystem marketing at a senior level.
• Demonstrated ability to design and lead complex, multi-channel co-marketing programs that deliver measurable pipeline impact at scale.
• Deep knowledge of the technology partner ecosystem — hands-on experience marketing with or through hyperscalers (Google, Microsoft, AWS) and/or AI/data platform partners strongly preferred.
• Strong strategic thinking and conceptual problem-solving skills; comfortable navigating ambiguous situations and developing solutions where there is no established playbook.
• Proven ability to persuade, influence, and build alignment across diverse stakeholders — including senior partner executives and internal leadership.
• Budget ownership experience with accountability for ROI; strong analytical skills and ability to connect program activity to revenue outcomes.
• Deep familiarity with demand generation, ABM, and field marketing principles; experience operating in close partnership with sales.
• Exceptional communication skills — able to distill complex programs into clear narratives for senior leadership audiences.
• Legally eligible to work in the U.S. on an ongoing basis.

We're looking for a Senior Sales Effectiveness Manager to drive the adoption and execution of Smartsheet's value selling methodology across our global sales organization. You'll design training experiences that translate methodology into measurable behavior change, build reinforcement systems that ensure lasting adoption, and use data to continuously optimize how our Account Executives apply our framework in live deals. This is a strategic execution role — you'll own the "how" of enablement delivery while partnering with Sales leadership to ensure programs align with broader revenue goals.

You will report to the Senior Manager, Sales Effectiveness. This is a remote eligible position and you may work remotely from anywhere in the US where Smartsheet is registered.

You Will:

• Drive value selling adoption and reinforcement across the field. Design and deliver training programs, workshops, and certifications that operationalize Smartsheet Value Selling (SVS) — our framework built on the Value Map and Power Map. Build continuous reinforcement mechanisms including role-play scenarios, deal review frameworks, self-assessment tools, and ongoing coaching content so the methodology becomes muscle memory, not a one-time event.
• Facilitate live training and enablement sessions. Lead virtual and in-person sessions for Account Executives and new hires globally. Your facilitation style is clear, engaging, and grounded in practical application. You're equally comfortable running a 60-person onboarding cohort and a 6-person workshop, and you adapt in real time based on what the room needs.
• Leverage AI to scale enablement impact. Identify opportunities to use AI tools for personalized learning paths, content generation, coaching simulations, and performance reinforcement. You see technology as a force multiplier for human impact and know how to evaluate what's hype versus what delivers measurable results.
• Monitor adoption and optimize based on performance data. Track leading and lagging indicators of methodology adoption — certification rates, deal application, win rates by adherence. Pull data from Salesforce, synthesize front-line feedback, and diagnose where sellers struggle with discovery, objection handling, multi-threading, or quantifying business impact. Build targeted interventions that move the needle on quota attainment.
• Partner cross-functionally to ensure alignment. Collaborate with Sales leadership, Revenue Operations, Marketing, and Business Development teams to ensure enablement initiatives support strategic priorities. You're the bridge between strategy and execution — translating business goals into field-ready programs and surfacing adoption barriers to leadership.
• Own program infrastructure and the enablement library. Build and maintain the SVS playbook including templates, battle cards, email frameworks, call prep guides, certification checklists, and self-service resources. Track adoption metrics, maintain version control, and ensure reinforcement programs run on schedule with documented workflows. Everything you build is practical and continuously improved based on what's actually getting used.

You Have:

• 7+ years in sales enablement, sales training, or direct sales — ideally supporting enterprise and/or commercial business to business teams
• Deep understanding of value selling or consultative methodologies such as MEDDPICC, Challenger, MEDDICC, or similar frameworks
• Proven facilitation skills — you've delivered training to sales audiences and know how to engage a room (virtual or in-person)
• Strong process discipline — you build systems that scale, maintain documentation rigor, and ensure programs don't drift after launch. You're comfortable prioritizing ruthlessly and saying no to good ideas that don't ladder up to core business goals
• Data fluency — you pull adoption metrics from Salesforce or similar CRM platforms, identify trends in certification or usage data, and translate findings into clear recommendations for leadership
• Comfort with AI tools and a bias toward experimentation — you evaluate new technologies based on impact, not novelty
• Experience leading cross-functional projects and influencing stakeholders across Sales, Marketing, and Revenue Operations
• Bias toward action and iteration — you'd rather ship version one, measure impact, and refine than perfect in a vacuum

Smartsheet is establishing a new Enterprise Insights & Intelligence team to centralize ownership of corporate metrics, analytics governance, and self-serve data enablement. This is a foundational hire — you will help build this function from the ground up, with direct visibility to senior leadership and the opportunity to shape how the entire organisation consumes and trusts its data.

We are looking for a Senior Business Intelligence Engineer who can operate across three strategic pillars: automating and governing corporate executive reporting, standardising metrics and reporting practices at scale, and enabling self-serve and AI-powered data solutions. Day to day, this means you could be building an automated executive scorecard, codifying metric definitions into a governed semantic layer, standing up an AI agent that lets business users query trusted data in natural language, or leading enablement sessions on our analytics platforms. The thread connecting all of it is ensuring that Smartsheet's data is trusted, consistent, accessible, and ready for both human and AI consumption.

This is not a traditional reporting or data science role. You will work across dbt, MetricFlow, Snowflake, and Databricks to build the governed data layer that underpins everything — from board-level scorecards to LLM-powered insights to self-serve dashboards.

You Will

• Design, build, and maintain governed metric models — standardised, reusable definitions of business KPIs that dashboards, reports, and AI agents all query from a single source of truth
• Own the automation and maintenance of corporate scorecards and executive reporting (SLT/XLT), ensuring trusted, timely data with AI-powered anomaly detection and alerting
• Conduct deep dives on key KPIs and company goals, surfacing actionable insights and translating short- and long-term business priorities into data-driven recommendations shared via reviews and async updates
• Lead metric certification and governance — maintain a centralised KPI glossary, standardise dashboards, and retire stale reporting assets
• Build AI agent integrations (MCP servers, skills, subagents) that allow tools like Claude and Snowflake Cortex to query enterprise data through the semantic layer with metric-correct SQL
• Drive self-serve analytics enablement — documentation, training, dashboard quality checks, and experimentation governance across Amplitude, Tableau, and other platforms
• Partner with Product, Engineering, Finance, GTM, and Customer Success to align metric definitions and data sources cross-functionally
• Translate qualitative UX signals and customer feedback into measurable data pipelines

You Have

• Bachelor's degree (B.Tech / B.E. / B.Sc.) in Computer Science, Engineering, Mathematics, Statistics, or a related quantitative field
• 5+ years of experience in analytics engineering, BI engineering, data engineering, or a closely related role
• Experience with KPI design and insight generation — ability to define meaningful metrics, analyse trends, identify anomalies, and communicate findings that drive business decisions
• Familiarity with dbt (dbt Core or dbt Cloud) and concepts like YAML-based metric definitions and reusable data models; hands-on experience is a plus but not required
• Deep SQL expertise with experience working in cloud data platforms such as Snowflake and/or Databricks
• Experience building semantic layers, governed data models, or canonical metric definitions for downstream consumption
• Working familiarity with AI/LLM tooling — concepts such as MCP (Model Context Protocol), agentic frameworks, or tool-use patterns for large language models
• Proficiency with one or more BI/visualisation tools (Tableau, Amplitude, or similar)
• Strong cross-functional collaboration skills and excellent async communication across time zones (IST / US Pacific overlap expected)
• A proactive, ownership-driven mindset — comfortable building new processes and standards in a greenfield environment

Preferred Qualifications

• Experience building AI agent skills, subagents, or MCP server integrations for LLMs
• Hands-on experience using agentic coding platforms (Claude Code, Cursor, Windsurf, etc.) to streamline and automate analytics workflows
• Software engineering experience (Python, JavaScript/TypeScript) with the ability to contribute to application-level instrumentation code
• Experience with event taxonomy design, behavioural analytics pipelines, or product instrumentation (Amplitude, Segment, etc.)
• Familiarity with metric governance frameworks, data catalogues, or data quality tooling
• Prior experience working in a SaaS or enterprise software environment

Smartsheet is seeking a talented Corporate and Employment Counsel to join its collaborative legal team. We are looking for a highly capable and motivated individual with strong interpersonal skills to assist us in supporting the People function, along with the Go-to-Market and Procurement functions. This role will work across functions to help the company mitigate potential risks during the employee lifecycle and leverage counseling skills to advise key leaders at a fast-paced cloud software organization.

This position reports to a Director of Legal and is remote.

You Will:

• Work with the global Legal and People teams on a wide variety of employment law matters.
• Act as a versatile legal resource, providing support on general corporate matters, commercial contracts, or other legal projects outside of the employment niche as business needs evolve.
• Provide nuanced, actionable employment counsel and legal advice to the People     team and other departments with customer-facing responsibilities.
• Collaborate with Legal team members across multiple domestic and international office locations, and various company stakeholders to gather information and develop employment policies with the company’s broader legal strategy in mind.
• Manage outside counsel, including guidance, staffing, case management, and budget–including working closely with outside counsel in Costa Rica and assisting with regular employee relations issues.
• Contribute to the continuous improvement of standard forms of agreement, alternate language playbooks, and internal resource documents pertaining to employment and other legal practice areas.
• Manage a portfolio of employment matters that may include unemployment claims, administrative audits, agency charge, and workers compensation claims.
• Assist in delivering legal training and guidance to management on legal issues, best practices, and company policies.
• Lead and conduct sensitive internal investigations with empathy, objectivity, and discretion, effectively managing stakeholders with varying perspectives.
• Support general business operations and complete special projects as requested.
• Other duties as assigned

You Have:

• 3+ years of relevant legal practice (preferably a mix of top-tier law employment firm experience).      
• Substantive experience litigating a wide variety of employment matters, including complex litigation, administrative and agency matters.
• Proven ability to translate and simplify complex legal concepts for non-legal business partners.
• Ability to analyze problems and recommend practical solutions that balance legal and business risks.
• Ability to maintain composure and influence in high-pressure or contentious situations.
• Skilled at developing strong partnerships with other members of the Legal team as well as other business stakeholders.
• Willingness to assist other members of the Legal team as opportunities arise.
• Strong team and service-oriented mentality. 
• Persistent attention to detail.
• Able to operate successfully in a fast-paced environment that places a high premium on excellence, execution, and teamwork.
• JD from an accredited law school and an active member of a state bar.

Smartsheet is looking for a Solutions Consultant in Professional Services Delivery to act as a strategic partner for our customers, helping them navigate complex business challenges through an advisory-led approach to professional services. You will help customers rethink their business processes by designing and deploying capabilities that leverage modern automation and AI-native solutions.

You will lead several concurrent projects, moving beyond basic implementation to deeply understand a customer’s core objectives and deliver solutions that drive digital transformation and measurable organizational change. We are looking for a consultant who balances technical execution with a consultative mindset—someone who can manage the details of project delivery while partnering with account teams to identify new opportunities for customer growth and expansion.

You will report to the Manager, Consulting. This is a remote eligible position and you may work remotely from anywhere in the US where Smartsheet is registered.

You Will:

• Be the Expert in the Room: Lead your customers and your cross functional peers through strong business and technical acumen by advising them on best practices that drive measurable value, advising customers to modernize and optimize their workflows across a variety of industries and use cases.
• Lead Transformational Engagements: Partner with customers to design and implement strategic solutions, leveraging a broad range of Smartsheet capabilities to drive organizational change and maximize long-term value.
• Design Modern Solutions: Lead in-depth discovery sessions to understand business challenges and design custom solutions that incorporate AI-native functionalities and best-in-class automation.
• Iterate and Build: Develop Smartsheet solutions through prototyping and iterative sprints, incorporating frequent customer feedback to ensure the final product meets complex business needs.
• Validate and Quality Test: Review solution designs through internal testing and facilitate user acceptance testing with stakeholders to ensure deliverable accuracy and depth.
• Manage Project Outcomes: Take full ownership of project delivery, including timeline, deliverables, scope, and budget, while taking a proactive approach to mitigating risks in partnership with the customer team, internal project team, and internal account team.
• Commit to Continuous Learning and Innovation: Stay current on rapidly evolving industry trends and Smartsheet capabilities, maintaining an open mindset toward testing, learning, and sharing new delivery methodologies.
• Collaborate and Mentor: Partner with fellow consulting team members to share insights from customers and relevant industries and participate in the department’s mentor program both as a mentee and mentor.
• Partner on Expansion Opportunities: Identify product and services expansion opportunities, collaborating closely with Sales to influence account strategy and drive customer growth.
• Maintain Operational Standards: Consistently perform against individual and team KPIs, including target billable utilization, project margin targets, customer satisfaction ratings, and accurate data maintenance.
• Other duties as assigned.

You Have:

• A minimum of 4–5 years of relevant experience in management or technology consulting.
• A strong willingness and track record of performing within a team environment.
• A proven ability to succeed in fast-paced, growth-oriented environments and adapt quickly as customer needs, tools, and industry trends evolve.
• Hands-on experience in the configuration and implementation of leading-edge, web-based SaaS applications.
• A strong interest in working with leading-edge technologies and a drive to deeply understand how Smartsheet’s evolving capabilities, such as AI and automation, solve diverse business challenges.
• Experience applying change management and business process optimization strategies to help diverse user bases adopt new ways of working.
• Excellent verbal and written communication skills, with the ability to explain complex technical subjects to non-technical stakeholders.
• Experience with business process optimization and Agile project management methodologies.
• Ability to travel periodically (up to 40%) based on customer and business requirements.

You independently lead the most complex AI deployments Smartsheet undertakes. You own the full engagement lifecycle from technical discovery through production deployment through solutions org handoff. You architect multi-agent solutions, design client-personalized MCP resource packs, and build the Deployment Kits that transform how 200+ solutions consultants and partners operate. You mentor junior FDEs, drive the intelligence loop, and present field findings at weekly Applied AI strategy sessions. You are building a function, not filling a role.

What You Will Do

• Lead complex, multi-system AI deployments end-to-end scope, architect, build, validate, and manage the customer relationship throughout.
• Own the AI workshop program for your pod, customize modules per customer, lead technical sessions, translate outputs into production requirements, evolve content from field learning.
• Architect multi-agent solutions selecting the right coordination pattern for each customer’s workflow characteristics and compliance requirements.
• Design client-specific and industry-specific MCP resource packs that serve personalized intelligence from the server so every connected AI surface gets smarter for that customer automatically.
• Own Deployment Kit quality for your pod. If a kit is not documented well enough for a solutions consultant with no engineering background to follow, it isn’t done.
• Lead Solutions Enablement Sprints: transfer AI deployment patterns to solutions consultants and partners with training materials and certification criteria.
• Drive the intelligence loop: author strategic memos, present field findings weekly, contribute Agent Bricks and Skills, file RFCs for platform improvements.
• Mentor junior FDEs on customer engagements, code reviews, and Deployment Kit quality.

What You Bring

• 6–10+ years production software engineering, including 3+ years deploying AI/ML to production. Deep Python; strong TypeScript/JavaScript.
• Proven track record leading complex enterprise technical engagements. You’ve managed customer relationships, navigated security reviews, and delivered production systems organizations depend on.
• Deep production LLM experience: multi-agent orchestration, MCP/tool-use, RAG optimization, evaluation frameworks, agent deployment at scale.
• System architecture expertise spanning enterprise systems, cloud infrastructure, and AI services explainable to a CIO and a junior engineer.
• Demonstrated ability to create reusable technical assets that others use in production. You think in platforms, not projects.
• Strong written and verbal communication. Architecture documents, runbooks, strategic memos, training materials. Your Deployment Kits are your portfolio.
• You leave teams better than you found them. You make sure the people you work with understand what was built, why it works, and how to own it without you.
• Ability to travel.  This role requires domestic and international travel approximately 25–50% of the time.
• Legally eligible to work in the U.S. on an ongoing basis
• BS or MS in Computer Science, a related field, or equivalent industry experience

Nice to Have: 

• Experience founding or scaling an FDE/solutions engineering function. 
• Technical founder background. Databricks, AWS Bedrock, or Temporal experience. 
• Deep domain knowledge in healthcare, financial services, or government. Agent framework contributions (Strands SDK, LangChain, open-source MCP servers).

Smartsheet is growing its outstanding Finance team to help achieve our operational and financial goals while embodying our values. The Finance team connects the dots between Smartsheet's operational and business strategies to shape financial performance.

We are looking for a Senior Financial Analyst to join our Financial Planning & Analysis (FP&A) team. In this role, you won't just "track spend" - you will act as a strategic financial operations (FinOps) partner to our Engineering and Product organizations. You’ll help bridge the gap between technical roadmaps and financial outcomes, ensuring our product innovation - from core platform features to AI-driven capabilities is built on a foundation of unit-economic efficiency.

This role will serve as the primary finance architect for our cloud infrastructure and R&D operations. You will partner with senior leaders in Engineering and Product Management to navigate the complexities of multi-cloud environments and high-growth scaling.

This role will report to our Senior Manager of FP&A located in our Bellevue, WA office. This role is remote eligible; however, we have a preference for candidates located in the Western United States. The selected candidate may be expected to travel to the office periodically based on business needs.

You Will:

• Strategic Forecasting: Own the end-to-end rolling forecast for R&D, focusing specifically on cloud consumption, AI/ML inference costs, and headcount scaling
• Actively engage in the annual planning, quarterly forecasts and variance cycles
• Drive Infrastructure FinOps Excellence: Act as a core member of the FinOps practice, translating complex AWS/Azure/GCP usage data into actionable business insights
• Optimize Unit Economics: Partner with Engineering to define and track Cost per User or Consumptions based cost, identifying opportunities to improve gross margins through architectural efficiency
• Infrastructure Partnership: Lead monthly "Cloud Reviews" with Engineering VPs to analyze usage trends, Reserved Instance (RI) / Savings Plan coverage & waste reduction
• New Product Financial Underwriting: Build models to evaluate the ROI & margin impact of new features (e.g., AI) ensuring our innovation in automation remains profitable
• Month-End & Compliance: Manage month-end close for R&D, ensuring accrual accuracy and providing high-level variance analysis to the CFO organization
• Articulate findings into high-quality communications  and support the execution of recommendations with internal and external partners.
• Process Automation: Leverage AI & BI tools and FP&A platforms to automate manual reporting, moving the team toward real-time financial visibility.
• Engage in ad-hoc analysis to drive business decisions and support business partner procurement needs
• Other duties as assigned

You Have:

• 5+ years of progressive experience and demonstrated growth in Finance/FP&A positions
• Bachelor's degree in finance, accounting or economics preferred 
• Excellent verbal & written communication skills with the ability to facilitate discussions with leaders
• Analytical mindset and proficiency in building complex financial models
• Direct experience with cloud-native cost management tools (e.g., CloudHealth, Apptio Cloudability, or AWS Cost Explorer) is a plus
• A plus if you speak the language of "Cloud." You understand the difference between compute, storage, and data transfer, and how they impact the P&L
• Willingness and ability to travel to the Bellevue location as business needs require
• A service-focused, customer orientation toward colleagues throughout the company
• A strong curiosity and passion for using data and business acumen to answer questions and solve problems

Smartsheet is looking for an Enterprise Senior Solutions Engineer who has a passion for solving complex challenges. In this role, you will partner directly with Sales to provide technical leadership throughout the sales process, navigating intricate deal cycles, providing value-based demonstrations, and serving as a trusted advisor to prospects and clients throughout their evaluations. You will be a force multiplier within the Solutions Engineering organization that is on a mission to grow revenue and to empower anyone to drive meaningful change — for themselves, their businesses, and the world.

This role is part of the Go to Market team Enterprise Expansion and can be based remotely from anywhere in the US where Smartsheet is a registered employer.

You Will: 

• Identify, build, and demonstrate innovative solutions to solve complex business challenges for high visibility Smartsheet customers
• Lead technical sales engagements, collaborate closely with sales teams to identify customer requirements, summarize challenges, design solutions, and provide technical guidance that demonstrates the value of Smartsheet's offerings
• Conduct discovery sessions to uncover business processes and challenges to inform the sales and solution delivery strategy
• Establish yourself as a strategic partner to Sales, Product, Customer Success, and Professional Services to provide a great overall customer experience and drive revenue growth
• Proactively grow and maintain deep knowledge for all Smartsheet products, services, and competitors
• Actively seek opportunities for cross-functional collaboration and partnership with various departments to support and execute strategic plans and initiatives
• Leverage your expertise to lead or participate in the onboarding, mentoring, and coaching of team members
• Partner with SE and Product teams to represent the voice of the customer and inform product roadmaps
• Consult and collaborate on strategic programs within the Solutions Engineering department
• Stay up-to-date on industry trends and best practices, consulting your customers and peers as both a Smartsheet product and industry discipline subject matter expert 
• Periodically travel to customer sites and industry events as a technical subject matter expert
• Support other duties as needed

You Have: 

• 8+ years of experience as a PreSales Solutions Engineer, Solutions Consultant, Solution Architect, or related field in the SaaS and enterprise B2B software industry 
• Critical thinking skills, a growth mindset, and experience analyzing, evaluating, and synthesizing complex problems
• Previous experience working with relevant technologies, for example: CWM, DAM, MAM, ECM, WCM, CMS, PIM 
• Strong technical skills and comfort working in ambiguous and high-pressure situations
• Experience taking a consultative approach to problem solving and positioning solutions
• Excellent communication and presentation skills, with the ability to adapt communication style to various personas, and convey technical information to both technical and non-technical audiences
• Demonstrated experience playing an ownership role in working cross-functionally to support a customer journey
• Relentless curiosity and a commitment to excellence

 The Global Account Based Marketing Director will lead the overall ABM strategy to drive pipeline and engagement within our strategic accounts through the development and execution of account based marketing programs. This role will be instrumental in refining, evangelizing and operationalizing account based marketing at Smartsheet. 

In close alignment with senior leadership across Sales, the Global Account Based Marketing Director, will own the strategy to develop, create and deliver both custom 1:1, 1:Few and scalable 1:Many engagement programs for high-value accounts. Additionally, leveraging marketing automation, CRM and predictive analytics tools, this role will analyze prospect profiles and behavior to create highly targeted ABM programs for small account clusters. 

This pivotal position demands a combination of strategic vision and practical, hands-on implementation to achieve quantifiable results through precise marketing efforts, all while utilizing strong data analysis and effective leadership.The ideal candidate is entrepreneurial, curious and results-driven, with proven results in building successful ABM strategies and programs.  

This full-time position reports to the VP, Global Customer & ABM Marketing and can be located in our Bellevue, WA office, or you may work remotely from anywhere in the US where Smartsheet is a registered employer.

You Will:

• Own and drive the strategy for targeted, personalized ABM programs to acquire and grow high-value accounts
• Design, scale, and operationalize an ABM engine that connects brand, demand, and sales into a single motion, at global and regional level
• Responsible for the design and execution of  Smartsheet's ABM strategy, aligned to the overall marketing and sales goals
• Evangelize ABM and communicate performance across Marketing and Sales leadership to drive clear strategic alignment and understanding of approach and results
• Achieve account and segment pipeline and engagement goals through account based marketing strategies and tactics 
• Develop highly relevant messaging for single accounts and account clusters 
• Create and execute integrated ABM programs via insight intelligence, digital marketing, email, prospecting, direct mail, events and web bespoke tactics 
• Partner closely with Sales, SDRs, Field Marketing, Corporate Marketing and Product Marketing teams to orchestrate 1:1 & 1:Few  account messaging, outreach and penetration 
• Use predictive marketing, CRM and marketing automation tools to monitor and orchestrate ABM outreach 
• Analyze ABM program performance, defining and tracking key performance metrics and measuring ROI to continuously optimize the ABM strategy
• Provide sales teams with relevant playbooks, collateral, and training to maximize program impact.
• Coordinate with client-facing teams to gather feedback, adjust tactics, and synchronize outreach efforts.
•  Partner across Marketing (Product, Content, Digital, Field etc) to embed ABM best practices into global campaigns, launches, and customer expansions.
• Other duties as assigned

You Have:

• 12 + years experience in B2B Marketing 
• 5+ years experience in focused ABM marketing 
• Extensive B2B marketing experience across a variety of mediums, from developing messaging platforms to creating persuasive copy for email, direct mail, digital ads, SDR scripts and marketing assets 
• Strategic thinking and planning competency, with the capacity to develop and execute a comprehensive ABM strategy.
• Data analysis and interpretation skills, allowing you to identify trends, opportunities, and challenges in account data.
• Ability to understand what’s important to multiple buyer personas, including senior decision-makers, and developing tailored messaging and collateral designed to resonate with them​​
• Proven track record of designing and scaling multi-channel ABM programs that deliver measurable revenue impact.
• Deep understanding of sales alignment, buyer journey orchestration, and the interplay between brand, content, and demand.
• Experience with ABM intent tools, Salesforce, Marketo and predictive analytics tools 
• Self-starter with a “can-do” attitude 
• Ability to evaluate and navigate complex problems with multiple, evolving variables 
• Communication and influence – must be an energetic and passionate with ability to lead cross-functional teams to achieve ABM goals 
• Prior experience and success in leading high performing teams
• Results–oriented with a passion for performance measurement and analytics 
• Ability to manage through multiple projects simultaneously with tight deadlines 
• Must be legally eligible to work in the US on an ongoing basis

You will report to our Deal Desk Manager located in our Bellevue office, but this role will be based in Bangalore.

You Will:

• Be a trusted advisor to the Global Sales Teams for deal structuring and support other company partners throughout the sales cycle to expedite deal execution
• Provide guidance on routine to moderately complex deal structures in a way that maximizes ACV and customer satisfaction, and manages risk for Smartsheet Work with multiple teams including Sales, Finance, Legal, Deal Operations, Pricing, Billing, and Compliance to address custom deal requirements
• Enhance specialized issues to appropriate partners and bring resolution to those issues.
• Be the main contact to lead deals through appropriate approval levelReview deal progression and collaborate with team members to ensure deal cycle times and precise execution.
• Follow a same-day response commitment to set service standards that can be relied upon
• Review submitted Deal Requests for accuracy and conformance to Smartsheet sales order acceptance policies
• Ensure all approved requests have been documented observing Finance Operations and accounting processes
• Ensure compliance with internal controls and work towards zero processing errors
• Establish and lead project improvement plans with defined timeline
• Contribute to different process improvement projects
• Other duties as assigned
• Working time - US East - 6pm - 3 am 

You Have:

• 5+ years of relevant Deal Desk or Sales Support experience in a SaaS company with Direct, Channel, Government, Services, and International Sales.
• An understanding of sales process, Billing, revenue recognition including structuring of a deal and contract management.
• Consulted on common deal patterns
• Experience supporting Resellers
• Affect change within the organization to improve processes
• Excellent oral/written communication skills
• Work flexible hours on a rotating schedule for coverage to support EMEA and APAC Sales teams
• Working knowledge of Salesforce, CPQ, Netsuite, or similar systems CRM and ERP systems

Smartsheet is seeking a dedicated, experienced Third Party Risk Management (TPRM) Senior Analyst to join our Risk team. This is a high-visibility, cross-functional role that requires sustained focus and ownership; you will be a primary point of contact for vendor risk across the organization, interfacing regularly with cross-functional teams (Legal, Procurement, Privacy, and Information Security) as well as system owners.

This role is a meaningful commitment. You will own a portfolio of vendor assessments and help drive program maturity. We are looking for someone who brings deep focus and genuine investment to this work, the kind of professional who sees TPRM not as a checkbox function but as a critical enabler of trust for a global SaaS platform.

You will report to the Third Party Risk Integration Manager located in the US. This role is eligible for remote work within Costa Rica. You  must reside in Costa Rica.

^{You Will}

• Lead end-to-end Third Party Risk Assessments for new and existing vendors, including vendor tiering, scoping, questionnaire management, and findings documentation.
• Own the ongoing monitoring and tracking of vendor risk across Smartsheet's third-party portfolio, ensuring timely follow-up on remediation activities and risk acceptance decisions.
• Evaluate vendor security documentation including SOC 2 reports, penetration testing results, ISO certifications, and other control attestations — and translate findings into clear, actionable risk summaries for stakeholders.
• Drive process improvement initiatives within the TPRM program, identifying opportunities to scale and mature the program through better tooling, automation, and workflow design.
• Collaborate cross-functionally with Legal, Procurement, Information Security, Privacy, and business stakeholders to ensure vendor risk considerations are embedded in sourcing and renewal decisions.
• Leverage AI tools (including Claude and Microsoft Copilot) to increase efficiency in vendor reviews and documentation — while applying sound judgment to review, validate, and take accountability for AI-generated outputs.
• Contribute to broader risk program activities including risk reporting, policy review, and program documentation as part of a lean, high-performing Risk team.
• Support the development of TPRM metrics and reporting to provide leadership with meaningful visibility into the organization's third-party risk exposure.
• Other job duties as assigned

You have

• 5+ years of experience in third party risk management, vendor risk, GRC, information security, audit, or compliance — with direct experience conducting vendor or third-party risk assessments.
• Practical knowledge of one or more risk or regulatory frameworks such as NIST, ISO 27001, COSO, COBIT, AICPA SOC/TSP, PCI DSS, or similar.
• Familiarity with vendor security questionnaire frameworks, including SIG (Shared Assessments) and/or CSA CAIQ.
• Demonstrated ability to review and interpret SOC 2 reports, penetration testing summaries, and other vendor security attestations.
• Experience working in cross-functional environments involving Legal, Procurement, and/or Engineering stakeholders.
• Strong written and verbal communication skills in English, with the ability to translate technical risk findings into clear business language.
• Effective critical thinking and judgment — able to assess risk materiality, prioritize competing demands, and escalate appropriately.
• Comfort working with and evaluating AI-generated content, with a clear understanding of the need to verify outputs before relying on them in risk decisions.
• Adaptability to evolving regulatory requirements and a genuine interest in staying current on the third-party risk landscape.

Nice to have

• Experience with vendor risk management platforms such as AuditBoard, Archer, OneTrust, ServiceNow GRC, Vanta, or Coupa.
• Background in SaaS, cloud, or technology company environments.
• Familiarity with AI-assisted workflows in a GRC or compliance context.
• Experience supporting or contributing to audit processes (e.g., SOC 2, ISO 27001, BARR).
• Relevant certifications such as CISA, CRISC, CTPRP, or equivalent.
• Experience with operational risk across multiple business units, legal entities, or jurisdictions.

Teleworking options from any registered location in Costa Rica (role specific)

Corporate Systems Engineering builds and operates the software platforms, integrations, and automations that power Smartsheet’s core business functions across Finance, Sales/GTM, and People & Culture.  Our team owns mission-critical systems and workflows that enable how the company hires, sells, bills, pays, reports, and scales. We operate at the intersection of software engineering, enterprise platforms, and business-critical data, treating internal systems with the same rigor, reliability, and product mindset as customer-facing software.

Corporate Systems Product Management focuses on the internal platforms that power how Smartsheet operates - including Finance, People, Sales operations, integrations, and internal automation. Product Managers in this team steward system roadmaps, business workflows, and long-term platform evolution across these domains.

As Principal Product Manager – Monetization & Billing, you will own the end-to-end systems and workflows that define how Smartsheet monetizes its products. This includes subscriptions, usage-based pricing, consumption models, entitlements, provisioning, billing, and the integration of these capabilities across product, GTM, and finance systems.  You will operate at the intersection of Product Engineering, Sales/GTM, and Finance to ensure monetization models are accurately represented, scalable, and adaptable as the business evolves. This role is responsible for shaping how pricing and packaging strategies are translated into system capabilities, ensuring consistency from quote through provisioning, billing, and revenue recognition.

You will partner closely with Product Engineering, Sales Operations, Finance, and Integration teams to steward system health and define the future state of Smartsheet’s monetization architecture as new pricing paradigms and business models emerge.  You will report to the Director of Corporate Systems Product Management and collaborate closely with Engineering and senior business stakeholders across the company.

This full-time position reports to the Sr. Director, Development and can be located in our Bellevue, WA office, or you may work remotely from anywhere in the US where Smartsheet is a registered employer.

You Will:

• Own the product vision, roadmap, and prioritization for Order-to-Cash and monetization platforms across Smartsheet
• Define how pricing, packaging, and monetization models (subscription, usage-based, consumption, multi-year agreements) are implemented across systems
• Partner closely with Product Engineering, Sales Operations, and Finance stakeholders to understand monetization workflows, constraints, and opportunities
• Steward the end-to-end lifecycle from quote to provisioning to billing to revenue alignment across systems
• Define and evolve entitlement and provisioning models that connect the core product platform with GTM and billing systems
• Ensure reliable integrations and data flows across Salesforce, product platforms, billing systems, and financial systems
• Translate complex monetization and pricing requirements into clear system-level decisions, tradeoffs, and prioritization
• Balance flexibility for new business models with system integrity, auditability, and operational simplicity
• Identify and resolve inconsistencies, inefficiencies, and risks across monetization workflows and system boundaries
• Partner with Engineering teams to design scalable, integration-driven solutions that support evolving SaaS and AI-driven business models
• Establish and monitor metrics that track monetization system health, accuracy, and operational performance
• Communicate roadmap direction, tradeoffs, and system constraints clearly to senior leadership and stakeholders
• Support governance, readiness, and lifecycle planning for monetization-related system changes and enhancements

You Have:

• Bachelor’s degree in Business, Information Systems, Computer Science, or a related field — or equivalent practical experience. An advanced degree is a plus but not required.
• 8+ years of experience supporting enterprise systems as a Product Manager, Systems Analyst, or similar role, with increasing ownership and scope
• Strong experience working within Order-to-Cash, billing, subscription, or monetization systems in a SaaS environment
• Deep understanding of SaaS business models including subscriptions, usage-based pricing, consumption models, and revenue workflows
• Experience working across multiple enterprise systems such as Salesforce, billing platforms, and financial systems
• Strong systems thinking and ability to design and reason about complex cross-system workflows and data flows
• Experience translating evolving business models into scalable system capabilities
• Ability to operate at both strategic and tactical levels, defining vision while driving execution
• Strong prioritization skills and comfort balancing business flexibility, technical constraints, and operational risk
• Excellent analytical and both verbal and written communication skills with the ability to influence senior stakeholders
• Experience supporting or enabling new pricing paradigms, monetization strategies, or platform transformations is strongly preferred
• Legally eligible to work in the U.S. on an ongoing basis

Smartsheet is looking for an Account Executive, Strategic Accounts (SAE) to play a leadership role in executing our Strategic Accounts sales strategy to rapidly expand a defined set of Global 2000 accounts. This position will be responsible for driving executive engagement, selling solutions and delivering substantial growth in software and services bookings, with both new and expansion customers. A proven track record of exceeding quota with tenacity, great attitude, accountability, high energy, integrity, and discipline is crucial to success on the Strategic Accounts Team.

This high profile role will work to cover a number of named accounts and will report to the Regional Director of Strategic Accounts.

Responsibilities: 

• Consistently exceed quarterly and annual software and services sales quotas
• Effectively forecast, manage the pipeline and consistently achieve performance metrics
• Provide account and selling team leadership, drive sales strategy and develop accounts over a multi-year time horizon
• Create & maintain actionable account plans
• Collaborate with internal cross-functional experts and external partners
• Drive a high value customer experience and deliver positive outcomes throughout the customer journey
• Actively engage and sell to both Line of Business (LOB), Functional Areas and IT departments
• Manage and execute both a transactional land/expand selling motion and a value-based solution motion
• Leverage MEDDICC during the sales process
• Build and maintain relationships with VP+, C-suite executives and key decision-makers
• Demonstrate a winning, competitive, and positive mindset, with a focus on continuous improvement
• Evangelize the functional and solution value of Smartsheet
• Utilize data and PLG signals to drive sales strategies and decisions

You Have: 

• Proven experience in enterprise (G2K), complex software solution sales
• 5-10+ Years of Enterprise sales experience
• Track record of consistently exceeding quota
• Minimum of 3+ years tenure in previous roles, demonstrating company loyalty and growth trajectory
• Demonstrated ability to prospect, build demand and hunt in a defined territory
• Strong experience in team-based strategic account planning, development and execution
• Enabled on a value selling methodology like Force Mgmt, Sandler, Value Selling Framework or other
• Executive presence with proven ability to engage with VP+ and C-suite executives
• Strong desire for face-to-face customer engagement and willingness to travel (30%-50%)
• Strong presentation skills
• Data-driven, with a keen focus on leveraging PLG signals in sales strategies
• Excellent communication, negotiation, and interpersonal skills
• High emotional intelligence and mental agility
• Bachelor’s degree is preferred

About the Role

The AI Platform Engineering team is looking for a highly motivated and talented engineer who are passionate about continuous learning and excited to grow in a fast-paced, innovative environment. We are an agile team that operates iteratively, focused on building high-quality software and adhering to rigorous operational best practices across complex, cross-functional distributed systems.

This full-time position reports to a Software Engineering Manager and can be located in our Bellevue, WA office, or you may work remotely from anywhere in the US where Smartsheet is a registered employer.

What You'll Do

• Build the AI Platform Foundation: Lead the design and ownership of the core infrastructure that serves as the backbone for all Smartsheet AI experiences. Focus on building a robust, multi-tenant environment that reduces friction for internal teams, allowing them to deploy reliable and scalable AI features with ease.
• Standardize the AI Developer Path: Architect high-level abstractions and "Golden Path" APIs that democratize AI development across Smartsheet. By insulating product teams from infrastructure complexity, you will enable them to ship intelligent features with high velocity while guaranteeing safety and consistency at scale.
• Engineer AI Trust & Safety Systems: Establish the mission-critical monitoring and quality assurance layers that protect Smartsheet customers. By creating rigorous evaluation pipelines, you will ensure every AI-driven feature meets the high bar for safety, data privacy, and deterministic performance expected by our enterprise partners.
• Drive technical strategy: Partner with principal engineers to define the technical roadmap for Smartsheet’s AI infrastructure, making architectural decisions that will shape how we build with AI for years to come.

What We're Looking For

Required

• 8+ years of software engineering experience, with at least 2 years working directly with LLMs in production
• Deep, hands-on experience with prompt engineering and context engineering, you understand how model behavior changes with framing, structure, and input design
• Strong working knowledge of RAG architectures: chunking strategies, embedding models, retrieval evaluation, and failure diagnosis
• Experience building or extending LLM evaluation frameworks, you have designed scorers, worked with golden datasets, and thought carefully about what good looks like
• Strong Python skills; comfortable working in data-heavy environments (Databricks, Delta tables, or equivalent)
• Ability to communicate complex quality findings (written and verbal) to both technical and non-technical stakeholders, you can explain what’s broke, why it matters, and what needs to happen next without losing the room
• Strong cross-functional judgment, you know when to escalate, when to resolve independently, and how to build credibility across engineering, product, and AI platform teams
• A bias for clarity in ambiguous situations, when failure modes are murky and trade-offs are real, you bring structure and a clear point of view rather than waiting for consensus

Strong Plus

• Prior work in an Applied AI or LLMOps platform within a product company
• Experience with the following:
• Kubernetes (EKS/GKE): The industry standard for AI. Skills include managing GPU scheduling, auto-scaling based on token throughput, and using tools like Karpenter for cost-efficient node provisioning.

• Infrastructure as Code (IaC): Using Terraform, Pulumi, or AWS CDK to provision Vector Databases, SQS queues, and S3 buckets.

• Vector Databases: Proficiency in managing and optimizing Pinecone, Milvus, Weaviate, or Databricks Vector Search.
• AI Gateways: Building or configuring proxies (like LiteLLM or Kong AI Gateway) to handle rate-limiting, PII masking, and cost-tracking.

• LLM Observability: Setting up tracing tools like Langfuse, LangSmith, or MLflow to monitor "Time to First Token" (TTFT) and trace hallucination issues.
• Model-Based Evals: Implementing automated scoring systems (like RAGAS or DeepEval) that use an "LLM-as-a-Judge" to grade production outputs.

Smartsheet is looking for an experienced International Payroll Manager to provide cover for a period of maternity leave to join a growing People & Culture/Total Rewards team in a high-growth Software as a Service (SaaS) company. You will provide direct employee payroll support globally in addition to reviewing payroll, reconciling, and other payroll tasks as assigned. The ideal candidate will have excellent leadership skills in identifying and implementing payroll process improvements and strong project management skills to coordinate the planning, implementation and administration of programs. The Manager will oversee the international payroll operations with minimal supervision, supervise a team, and provide high levels of customer experience to our global employees.

You are detail-oriented, curious, analytical, and have exceptional communication skills with the ability to think outside the box for problem solving and solutions. There is a wealth of knowledge to be learned and we are looking for a teamplayer that is excited to jump right in!

This will be a 9 month fixed term contract initially to provide cover for a period of maternity leave.

You Will:

• Manage International Payroll for EMEA and APAC regions to ensure timely processing and compliance.
• Partner with the external vendors and internal accounting team on multiple accounting activities, including expense report reimbursement, monthly/quarterly accounting close activities and other variance analysis.
• Maintain effective internal controls for the payroll function and proactively work with business partners to identify process improvements and gaps.
• Direct the efforts of payroll staff and vendors to ensure timely and accurate process output.
• Ensure proper reviews are in place for payroll output from the payroll vendor. This includes all payroll inputs that are accurately captured. Includes but not limited to performing payroll analysis such as total gross payroll to net payment, average paid per headcount by country, and comparison of analysis to prior period.
• Participate in the development, implementation, and maintenance of all international payroll policies, goals, and short/long-term planning.
• Drive meetings with cross-functional departments (HR, IT, Accounting, Legal, Internal Audit, FP&A, etc.) to identify and implement payroll process improvements and best practices to drive excellence and eliminate errors.
• Partner with People Operations on all matters involving employee compensation, benefits and other payments.
• Partner with Treasury and Tax to ensure funding and payments are raised in a timely manner.
• Perform other duties as assigned.

You Have:

• 7+ years of relevant international payroll experience EMEA (UK, Germany, Bulgaria) and APAC (Australia, Japan, India, Singapore).
• 2+ years of people manager/team lead experience.
• Experience with international payroll, Smartsheet and Workday Payroll a plus.
• Familiarity with Fidelity, CloudPay, OSV Atmosphere or other payroll and HR equivalent systems.
• Experience with ADP Celergo and implementations of payroll vendors/systems
• In-depth knowledge of International payroll regulations and reporting requirements, including current multi-country payroll tax experience preferred.
• Strong leadership skills, ability to prioritize tasks/responsibilities, meet deadlines and excel under the pressure of time constraints while maintaining accuracy and focus on attention to detail.
• Experience with transitioning from a public company to a private company and the impact this has on equity awards.
• Advanced level of proficiency using Microsoft Office (V-lookups, and Pivot tables) and Google sheets for Work.
• Experience with accounting, taxation, and finance concepts as it relates to payroll.
• Knowledge and mindset for automation and improvements to improve processes for scalability.
• Adaptable to a fast-changing work environment while able to work well under stress and tight deadlines.
• Direct, approachable, and clear written and verbal communicator.
• Effective interpersonal skills, including the ability to work with individuals inside and outside Smartsheet in a way consistent with our values and commitment to service.
• Legally eligible to work in the UK on an ongoing basis.

Perks & Benefits:

• Employer-paid Private Medical and Dental, additional cost for family members
• Monthly contributions toward your pension
• 25 days paid for Holiday + Bank Holidays + Flexible Time Away Program
• 20 weeks fully paid Maternity Leave
• 12 weeks fully paid Paternity/Adoption Leave
• Personal paid Volunteer Day to support our community
• Opportunities for professional growth and development including access to Udemy online courses
• Company Funded Perks including a counseling membership, salary sacrifice options, and your own personal Smartsheet account.
• Teleworking options from any registered location in the UK (role specific)

We are looking for a Senior Product Manager to join our Applied AI organization at Smartsheet. You'll own the roadmap for specialized AI agents and evaluation infrastructure, ship complex agent capabilities end-to-end, and define the standards that enable teams across the company to build agents successfully.

You'll report to our Director of Product Management for Applied AI located in our Bellevue, WA office, or you may work remotely from anywhere in the US where Smartsheet is a registered employer.

You Will:

• Own the strategy, roadmap, and execution for specialized AI agents and evaluation infrastructure
• Ship large, technically complex agent capabilities end-to-end with with a high degree of autonomy
• Define agentic development standards that enable teams beyond your own to build high-quality agents
• Mentor and develop junior PMs on your team
• Build strong cross-functional partnerships with engineering, design, and data science to drive alignment and move work forward
• Support other duties as assigned

You Have:

• 8-10+ years of product management experience with technically complex platforms
• Fluency in AI/ML concepts -model evaluation, agent architectures, RAG, prompt engineering, quality measurement
• Track record of shipping enterprise software from inception to launch
• Experience building or managing evaluation and quality infrastructure for AI or ML systems (strongly preferred)
• Comfort operating in high-ambiguity environments with significant autonomy
• Exceptional communication skills and the ability to influence without authority
• Bachelor’s degree in Business, Information Systems, Computer Science, or a related field — or equivalent practical experience. 

The UX Research (UXR) Team leads critical research efforts at Smartsheet. Our goal is to empower our Product Design partners with the insights they need to make well-informed design decisions. We also use our insights and perspective to inform cross-functional product development and alignment. We're a highly motivated, detail-oriented group with a passion for products, people, and bigger-picture insights.

Researchers at Smartsheet come from a diverse range of traditional and non-traditional backgrounds. We apply a wide range of research methodologies, human-centered design practices, and principles of human cognition to create engaging, valuable, and intuitive user experiences for our customers. As a member of the User Experience team, you'll shape the future of work.

You will report directly into our Sr. Manager, UX Research and work remotely from Bulgaria.

You Will:

• Drive Strategic Impact: Impact the product at the feature level while broadening influence by applying insights holistically across an entire experience and pillar.
• Execute End-to-End Research: Identify tasks and activities without guidance, and work with the team to prioritize research questions and create a research roadmap. Adapt research methodologies, shifting effectively between rapid, 'scrappy' approaches and comprehensive, in-depth studies, as necessitated by the specific research questions.
• Uplevel Insights: Provide recommendations that increase the knowledge of the team beyond a single project, moving from tactical to strategic insights.
• Influence Strategy: With guidance, start to influence product priority and strategy in addition to near-term design and product improvements.
• Apply Appropriate Methodologies: Use multiple generative and evaluative research methods to answer product and design questions, while articulating the limitations of different methodologies.
• Collaborate and Lead: Proactively establish yourself as the go-to research person for your product team and develop positive, trust-based relationships with partners.
• Drive Business Intuition: Contribute to the team's overall customer intuition and leverage competitive insights to propose features that enhance the product's edge.
• Perform other duties as assigned.

You Have:

• Proven Research Experience: 3-5 years of experience in UX research or a related field.
• Methodological Expertise: Experience with multiple generative and evaluative methods and the ability to draw appropriate conclusions from varied data types.
• Communication Skills: Ability to understand the needs of different audiences and adapt presentations and communication styles accordingly.
• AI Literacy: An understanding of how AI tools process and synthesize data, including risks such as bias and hallucinations.
• A Bachelor's or Master's degree in a related field (e.g., Psychology, Human-Computer Interaction, Journalism, Anthropology, Communication, Design, etc.) or equivalent practical experience.
• Legally eligible to work in Bulgaria on an ongoing basis.
• Fluency in English is required.

Corporate Systems Engineering builds and operates the software platforms, integrations, and automations that power Smartsheet’s core business functions across Finance, Sales/GTM, and People & Culture.  Our team owns mission-critical systems and workflows that enable how the company hires, sells, bills, pays, reports, and scales. We operate at the intersection of software engineering, enterprise platforms, and business-critical data, treating internal systems with the same rigor, reliability, and product mindset as customer-facing software.

The AI & Automation team is our frontier - we're building the next generation of how employees interact with enterprise systems using agentic AI, large language models, and cloud-native automation. This isn't traditional IT. This is product-minded engineering applied to internal tools, with the mandate to fundamentally change how our employees work.

As a Senior Manager, Engineering (AI & Automation), you will lead a team of engineers focused on shipping AI-powered capabilities to employees on a rapid, iterative cadence. This is a hands-on, tech-leaning leadership role where the primary measure of success is delivery velocity — how quickly and effectively your team puts Claude, AWS Bedrock, and other AI tools into the hands of employees to make them measurably more efficient. You will partner closely with Product Management to own the automation roadmap and with Architecture and Data teams to shape our internal AI infrastructure.

This full-time position reports to the Sr. Director, Development and can be located in our Bellevue, WA office, or you may work remotely from anywhere in the US where Smartsheet is a registered employer.

You Will:

• Lead and grow a team of 4-8 automation engineers across US and offshore locations, responsible for designing, building, and operating automation solutions across Finance, Sales/GTM, People & Culture, and shared corporate workflows.
• Serve as a hands-on technical contributor (player/coach) — prototyping AI agents, reviewing architecture, and shipping features alongside your team, particularly in early-stage capabilities where speed matters more than delegation.
• Ship incremental AI-powered features on a regular cadence using Claude, AWS Bedrock, and our internal platform. Your team's primary output is employee-facing AI capabilities - agents that can read, write, and act across enterprise systems through natural language.
• Partner with Product Management to prioritize the automation roadmap, balancing quick wins that demonstrate value with foundational platform investments. You own delivery; the PM owns prioritization. 
• Design and operate LLM-powered automation pipelines - intelligent search, retrieval-augmented generation, and decision workflows that allow employees to programmatically interact with system data through natural language.
• Partner with Data Engineering, Architecture, and platform teams to design and evolve our internal knowledge graph, RAG infrastructure, and enterprise search capabilities. 
• Own the internal AI governance model for corporate systems, including the citizen developer framework - the guardrails, enablement resources, quality standards, and compliance controls that allow employees across the business to build with AI safely. This is a leadership responsibility, not a documentation exercise
• Drive operational excellence across the automation portfolio: sprint execution, CI/CD practices, reliability, SLAs, and data-driven engineering metrics. Build a team that ships predictably and sustainably.
• Stay at the frontier of AI/automation technologies and bring that perspective into how we work. Challenge existing approaches, advocate for modern patterns, and help the broader organization rethink legacy integrations through an AI-first lens.
• Contribute to multi-year strategies for automation and AI governance, lifecycle management, platform consolidation, and deprecation of legacy technologies.

You Have:

• 10+ years experience in software, automation, or systems engineering roles
• 4+ years management or technical leadership experience with player/coach characteristics
• Hands-on experience building with LLMs - whether that's agentic workflows, retrieval pipelines, prompt engineering at scale, or enterprise AI features. You've shipped something real, not just experimented.
• Integration development skills using iPaaS or custom code connecting enterprise systems via APIs
• Experience building or operating enterprise automations against systems such as Workday, NetSuite, Salesforce
• Experience with AWS or another cloud environment for automation workloads (Bedrock, SNS, SQS, Lambda, Step Functions, EventBridge)
• Experience partnering with Product Managers or equivalent business prioritization models
• Experience supporting data programs, data governance and tooling to support data initiatives
• Experience implementing or consuming LLM-based workflows, retrieval pipelines, or enterprise search
• Experience defining execution rituals, backlog management, outcome-based tracking without PM intermediaries
• Experience building and mentoring engineering talent
• Experience defining AI governance frameworks, citizen developer programs, or internal platform standards (preferred)
• A degree in Computer Science, Engineering, or a related field or equivalent practical experience
• Legally eligible to work in the U.S. on an ongoing basis

Smartsheet is a tech company with a human story to tell. We’re here to empower teams to manage projects, automate workflows, and rapidly build new secure solutions, using simple no-code tools. We’re revolutionaries – so for us changing the way the world works is all in a day’s work.

The Deal Desk Manager is responsible for supporting the Global Sales teams with facilitation of complex deals through the Quote to Cash sales cycle. This position will work collaboratively at every level across Sales, Professional Services, Legal, Privacy, Finance, Security, Compliance, Product and Revenue Recognition Accounting teams to ensure deals are structured and negotiated to comply with Smartsheet policies and processes.

This position is Hybrid and reports to the Senior Manager, Deal Desk in Bellevue, WA. 

You Will: 

• Be the primary point of contact to the sales team in the EMEA region.
• Manage daily operations and internal controls for the Deal Desk team.
• Elevate specialized issues to appropriate business partners for approvals to ensure resolution.
• Act as a trusted advisor to the Global Sales Teams for deal structuring and support other internal stakeholders throughout the sales cycle to expedite deal execution.
• Provide guidance on complex deal structures in a way that maximizes ACV and customer satisfaction, and manages risk for Smartsheet.
• Navigate and deal with ambiguity and potential blockers to bring the clarity needed to close the deal.
• Become a subject matter expert on the Quote to Cash sales cycle to empower and educate the sales team on the latest product bundles and offerings.
• Adhere to published Service Level Agreements (SLAs)to set service standards that can be relied upon.
• Keep up to date with new company policies, initiatives, and offerings and share for awareness to Sales and internal stakeholders.
• Serve as one of the main catalysts for driving efficiencies in Smartsheet’s quote-to-order process.
• Ensure compliance with internal controls and work towards zero processing errors.
• Perform other duties as assigned.
• This is an Individual Contributor role 
• Work timings would be EMEA Shift - 1PM IST - 10 PM IST

You Have: 

• Bachelor's Degree in Business Administration or related business field preferred.
• Proficiency in overall complex SaaS or Cloud Enterprise deal structures for software licensing, services and renewal deals. 
• Minimum of 8+ years of relevant Deal Desk or Sales Operations experience in a prominent enterprise software company with Direct, Channel, Government, Services, and International Sales is highly desirable.
• Highly organized with an ability to balance being detail-oriented as well as seeing the big picture.
• Excellent communication and presentation skills with the ability to be a calming influence while having a commanding presence across teams.
• Ability to work flexible hours on a rotating schedule for coverage to support the USand the APAC Sales teams.
• Working knowledge of Salesforce, CPQ, Netsuite, or similar systems CRM and ERP systems.
• Highly organized, detail-oriented, and with a high level of accuracy with an ability to handle multiple project timelines at once.

About The Role

The Digital Marketing Specialist supports the execution and optimization of Smartsheet’s global paid demand programs across paid social and search channels. This is an execution-focused role designed for an experienced paid media professional who enjoys working hands-on with campaigns, data, and creative, and who wants to grow their skills within a performance-driven marketing organization.

You will work closely with the Senior Manager of Demand Generation and cross-functional paid media team members to ensure campaigns are built accurately, launched on time and then continue optimization of those campaigns to drive maximum ROI.

What You’ll Do

Paid Media Execution

• Setup, launch, and manage paid campaigns across paid social (e.g., LinkedIn Ads) and paid search (Google Ads, Microsoft Ads).
• Manage audience segmentation, campaign structuring, budget pacing, and creative rotation to hit demand generation targets.
• Optimize campaigns to drive maximum ROI based on performance data and inputs from the Senior Manager and paid media leads.

Creative Testing & OPtimization

• Upload and manage ad creative, copy variations, and campaign assets across platforms.
• Run A/B tests across ads, audiences, and formats, report on performance make recommendations for future changes
• Ensure campaigns follow naming conventions, QA standards, and documentation guidelines to enable accurate measurement

Landing Page & Web Support

• Support updates to campaign landing pages within Smartsheet’s CMS (Drupal), including content updates and QA.
• Partner with web and content teams to ensure pages are properly linked, tracked, and aligned with campaign goals.
• Identify and troubleshoot issues related to landing pages and conversion tracking.

Performance Monitoring & Reporting

• Conduct performance analysis, flag issues and translate complex data into clear, actionable insights for senior leadership and stakeholders.
• Develop and maintain reports and dashboards showcasing Paid Media performance and impact  in partnership with Marketing Operations and Analytics.
• Monitor campaign results and identify performance trends to inform ongoing optimization.

Operational Excellence

• Follow established workflows, processes, and QA checklists.
• Define, document, and champion operational best practices, workflows for the paid media team.
• Stay current on platform updates and evolving paid media best practices.
• Participate in other key initiatives in support of the department KPIs
• Other role responsibilities as assigned.

What You Bring

• 5+ years of experience in digital marketing, paid media, or performance marketing in a B2B environment
• Hands-on experience with paid social and/or paid search platforms (LinkedIn Ads, Google Ads, Microsoft Ads) executing and managing campaigns
• Experience with paid media targeting, bidding, budgets, and creative testing.
• Comfort working with data and performance metrics, with ability to turn data into actionable optimizations.
• Experience supporting or updating landing pages in a CMS (Drupal preferred).
• Strong attention to detail and ability to follow structured processes.
• Clear communicator with a collaborative, team-oriented working style.
• Interest in developing deeper expertise in paid media and demand generation.
• Fluency in English and eligibility to work in India on an ongoing basis.

Help us navigate the landscape of security and compliance, ensuring our platform remains a trusted solution for the world's leading companies. The Manager, Field Security role is critical to Smartsheet’s success, ensuring that internal controls and product features are communicated properly to customers and internal business operations. This role will report to the Sr Director, GRC Engineering  and work in our Bellevue, WA office, or remotely from anywhere in the US where Smartsheet is a registered employer.

Key Responsibilities

• Deal Acceleration - Capture new business by responding to customer security questionnaires and general security questions, ensuring impediments to closing deals are removed efficiently.
• Security Advisory - Retain and grow customers through direct engagement (high value and at-risk) and by providing security guidance for internal business operations.
• Security Evangelism - Enhance customer security and trust by providing industry-wide security expertise through podcasts, panels, and thought leadership.
• Leadership - Lead, manage, and grow a unified Field Security team, fostering a culture of customer security advocacy
• Operational Excellence - Continuously implement operational improvements and drive the delivery of accelerated processes to handle higher volumes and to increase velocity.
• Metrics & Reporting - Develop and maintain metrics and reporting to provide transparency into processes and highlight team performance against Service Level Agreements (SLAs).

Qualifications

• 10+ years of experience in Security Solutions, Sales Engineering, Security Architecture, or related fields.
• 5+ years of experience building and leading high-performing teams.
• Strong ability to partner with Sales, Marketing, Engineering, and Product teams.
• Knowledge of NIST 800-53, ISO, SOC 2, and FedRAMP Moderate/IL4.
• Professional certifications such as CISA, CRISC, or CISSP are preferred.
• Excellent written and verbal communication skills, with experience in public speaking or creating external-facing content.
• A collaborative approach with the ability to work independently and influence stakeholders at all levels to drive remediation and consensus.
• Legally eligible to work in the U.S. on an ongoing basis
• BS or MS in Computer Science, a related field, or equivalent industry experience

Smartsheet is looking for an Account Executive, Strategic Accounts (SAE) to play a leadership role in executing our Strategic Accounts sales strategy to rapidly expand a defined set of Global 2000 accounts. This position will be responsible for driving executive engagement, selling solutions and delivering substantial growth in software and services bookings, with both new and expansion customers. A proven track record of exceeding quota with tenacity, great attitude, accountability, high energy, integrity, and discipline is crucial to success on the Strategic Accounts Team.

This high profile role will work to cover a number of named accounts and will report to the Regional Director of Strategic Accounts.

Responsibilities: 

• Consistently exceed quarterly and annual software and services sales quotas
• Effectively forecast, manage the pipeline and consistently achieve performance metrics
• Provide account and selling team leadership, drive sales strategy and develop accounts over a multi-year time horizon
• Create & maintain actionable account plans
• Collaborate with internal cross-functional experts and external partners
• Drive a high value customer experience and deliver positive outcomes throughout the customer journey
• Actively engage and sell to both Line of Business (LOB), Functional Areas and IT departments
• Manage and execute both a transactional land/expand selling motion and a value-based solution motion
• Leverage MEDDICC during the sales process
• Build and maintain relationships with VP+, C-suite executives and key decision-makers
• Demonstrate a winning, competitive, and positive mindset, with a focus on continuous improvement
• Evangelize the functional and solution value of Smartsheet
• Utilize data and PLG signals to drive sales strategies and decisions

You Have: 

• Proven experience in enterprise (G2K), complex software solution sales
• 5-10+ Years of Enterprise sales experience
• Track record of consistently exceeding quota
• Minimum of 3+ years tenure in previous roles, demonstrating company loyalty and growth trajectory
• Demonstrated ability to prospect, build demand and hunt in a defined territory
• Strong experience in team-based strategic account planning, development and execution
• Enabled on a value selling methodology like Force Mgmt, Sandler, Value Selling Framework or other
• Executive presence with proven ability to engage with VP+ and C-suite executives
• Strong desire for face-to-face customer engagement and willingness to travel (30%-50%)
• Strong presentation skills
• Data-driven, with a keen focus on leveraging PLG signals in sales strategies
• Excellent communication, negotiation, and interpersonal skills
• High emotional intelligence and mental agility
• Bachelor’s degree is preferred

Smartsheet is looking for a Strategic Account Executive to join our EMEA organisation. You will be responsible for increasing software and services sales by expanding existing customers' adoption along with targeting new logo acquisition. This is an incredibly exciting opportunity to help build out a strategically important vertical for Smartsheet.

This role is based at Smartsheet in Munich, Germany (hybrid eligible) and reports to the Senior Regional Director, Large Enterprise - EMEA.

You will:

• Exceed quarterly and annual software and services sales quotas
• Lead primary and secondary account teams by partnering with Solution Engineering, Consulting, Customer Success, Customer Outcomes, Marketing and Sales Development
• Develop short and long-term growth and renewal strategies across your customer base
• Balance tactical execution whilst ultimately targeting complex, high-value solution-based deals
• Proactively develop unsolicited proposals that align with customer initiatives and position Smartsheet as an enterprise software solution provider
• Accurately forecast sales opportunities, while tracking and using critical metrics that predict sales success
• Perform other duties as assigned

You Have:

• 5+ years of experience selling enterprise software or services
• Fluency in English & German is required
• Demonstrable track record of exceeding assigned quotas and receiving recognition for high-performance
• Demonstrable experience building relationships with senior line-of-business leaders, IT executives and operational managers within Enterprise organisations (>5,000 employees)
• Understanding and experience of selling directly and through partners
• Proven ability to manage a large and diverse pipeline of sales opportunities
• Proven experience in developing successful go-to-market strategies
• Proven experience executing complex, solution-based strategic sales processes
• World class sales basics in terms of pipe generation approaches, territory planning, account planning and deal execution
• Highly accountable for actions and performance
• Resilient and adaptable to change
• High integrity with the ability to build trust
• Excellent instinct and judgment to make sound choices
• Strong self awareness in terms of strengths, weaknesses and where to have the highest impact
• Comfort in ambiguity with the ability to translate complexity into clarity
• High humility with a mindset of continuous improvement
• Curious, creative and able to respectfully challenge
• Self-motivated and driven by a need to make a difference
• Provides leadership by leveraging collective strengths, providing vision and by buying into collective objectives
• Legally eligible to work in Germany on an ongoing basis

Smartsheet Views are the user-facing center of the Smartsheet experience. They are the highest-usage UX area in the product, and the primary way millions of users interact with the Grid Platform, the core of Smartsheet's Intelligent Work Management platform. As Director of Engineering for Views, you will lead the teams building Timeline View, Board View, and the Shared Experiences that power UX consistency across Smartsheet's growing portfolio of views. These teams sit at a critical intersection of front-end craft, platform architecture, and product strategy.

You will report to the Senior Director of Engineering, based in our Bellevue, WA office, or you may work remotely from anywhere in the US where Smartsheet is a registered employer.

You Will:

• Own the engineering vision, charter, and goals for the Views pillar, partnering with your product counterpart to co-drive roadmap and quarterly priorities for Timeline View, Board View, and Shared Experiences.
• Lead multiple engineering teams through a layer of Engineering Managers and Principal Engineers, holding them accountable for delivery, technical quality, and team health while coaching them to grow as leaders.
• Drive the architecture of highly scalable, high-traffic, high-availability front-end experiences at the center of Smartsheet's intelligent work management platform.
• Set and maintain a high quality bar across the pillar, including code quality, automated test coverage, performance, security, and operational excellence, and build the mechanisms to sustain it.
• Define metrics and own engineering and business outcomes for the pillar, including availability metrics, production reliability, and customer satisfaction signals.
• Initiate and guide cross-team technical efforts, resolving architectural conflicts, reducing duplication, and making bold decisions that position the Views platform for future needs.
• Communicate proactively to a wide range of audiences, from your engineering teams to executive leadership and customers, translating technical complexity into business context and vice versa.
• Drive AI adoption across the pillar, holding leaders accountable for AI productivity and championing AI-first design decisions and operational practices.
• Lead strategic hiring planning for the pillar, model a high bar for talent, and build an inclusive culture that develops and retains great people.
• Demonstrate a passion for continuous improvement; build learning organizations that keep pace with the state of the art and mentor engineering managers and principal engineers across the pillar.

You Have:

• 11+ years of software engineering and system architecture experience across multiple languages, frameworks, and paradigms.
• 5+ years in engineering leadership, including 3+ years managing organizations of 20+ people with direct experience leading managers.
• A track record of building and scaling high-traffic, high-availability enterprise SaaS products at scale.
• Deep familiarity with modern front-end development and state management; hands-on experience with React, Redux, Webpack, or comparable libraries is required.
• 4+ years of microservice or SOA-based web application development and experience designing distributed systems.
• Experience with AWS infrastructure tooling (Terraform, EC2, ALB, Route 53, etc.) and NoSQL/relational database architectures across globally replicated cloud environments.
• A track record of building secure, performant applications and embedding security principles into team architecture and culture.
• Experience leading cross-functional technical programs with significant ambiguity and cross-team dependencies; you deliver results under tough circumstances.
• Strong CS fundamentals: object-oriented design, data structures, algorithms, and familiarity with Agile/Scrum and DevOps/CI/CD practices.
• Clear communication across audiences, from executive briefings to coaching conversations with engineering managers.
• An ability to build trust across product, design, and platform by being the person peers call when problems get complicated.
• Experience coaching through ambiguity rather than defaulting to top-down direction.
• A BS or MS in Computer Science, Engineering, or a related field, or equivalent practical experience.
• Legally eligible to work in the U.S. on an ongoing basis.

Smartsheet is seeking a Learning Experience Designer to join our team. As a LxDesigner, you'll put our employees’ knowledge above all else and have a passion for creating learning solutions. You'll work on a motivated, supportive team with ownership of our internal learning and development products. Graphic design and knowledge of human-computer interaction are essential, and, of course, becoming a certified Smartsheet user is important to your success. 

You will report to our Manager, Learning Experience.This role is eligible for remote work within Costa Rica. You  must reside in Costa Rica.  

You Will:

• Develop creative, customer-centric, performance-based training materials.
• Manage learning product development projects, including scoping, managing Subject Matter Experts (SMEs), and working with other departments.
• Work with our Customer Excellence teams and SMEs to create storyboards/scripts and production-ready content that meet employees' needs.
• Report on and communicate the results of educational content to cross-functional stakeholders.
• Stay current on new learning approaches, behavioral science, and technology, and apply that knowledge to our learning products.
• Become a Smartsheet product expert
• Be an Administrator for the Learning Management System (LMS). Maintain systems, create user profiles, create usage reports, publish SCORM, video, and other digital content etc.
• Other job duties as assigned.

You Have

• 5+ years of combined experience building engaging educational content in various modalities in consultation with your stakeholders.
• At least 2 years of experience creating educational content for SaaS. 
• Strong grasp of adult learning principles.
• Proficiency in Articulate Storyline, Articulate Rise, and Camtasia
• Experience with digital content creation using Adobe Creative Cloud.
• A portfolio of eLearning, video, and graphic design projects. The portfolio should reflect graphic design skills with a clean aesthetic.
• Experience using ID strategies to launch digital training
• Experience managing and reporting on all curriculum and assessment data
• LMS administration experience, including eLearning publishing and learning assessments.
• Basic knowledge of web development (HTML5, CSS, JavaScript) is preferred.

Perks & Benefits:

• Fully paid Health & Life insurance for full-time employees and family members
• Monthly stipend to support your work and productivity
• 12 days paid Vacation + Flexible Time Away Program
• 20 weeks fully paid Maternity Leave
• 12 weeks fully paid Paternity/Adoption Leave
• Personal paid Volunteer Day to support our community
• Opportunities for professional growth and development including access to LinkedIn Learning online courses
• Company Funded Perks including a counseling membership and your own personal Smartsheet account

Teleworking options from any registered location in Costa Rica (role specific)

For over 20 years, Smartsheet has helped people and teams achieve–well, anything. As the Intelligent Work Management Platform, we are redefining the velocity of work by uniting people, data, and AI to move businesses forward. We don’t just automate tasks; we eliminate execution silos and turn strategic vision into measurable enterprise impact. We’re creating a space to think big and take action, because when challenge meets purpose and AI-powered execution meets human ingenuity, that’s magic at work. It’s what we show up for every day, helping organizations not just keep up with change, but thrive because of it.

Our India Global Capability Center isn't just supporting global operations—we’re leading global innovation. After scaling rapidly into a best-in-class hub, we deliver the product innovation and enterprise capabilities that accelerate our global growth, profitability, and scale. As we expand Smartsheet India, we’re searching for Manager AI/ML Ops Engineering, who crave variety and ownership. You’ll have the opportunity to work across multiple teams and disciplines, building a versatile skillset while solving the complex challenges of a global platform.

You Will:

• Focus on team members and coaching them to play to their strengths, grow and deliver peak performance
• Lead and mentor a team of AI/ML Ops engineers and operations specialists.
• Define and govern solutions for AI/ML operations, ensuring scalability, cost-efficiency, and reliability
• Develop and maintain standardized AI/MLOps workflows, including CI/CD/CT (Continuous Integration/Continuous Delivery/Continuous Training) pipelines
• Delegate and harness the aggregate strength of your team.
• Focuses on individual and team needs to foster a positive culture consistent with Smartsheet values.
• Actively helps individuals and the overall team to set priorities and focus on delivery of commitments
• Review team's designs and provide feedback on deployment safety, resilience, scale, performance, and security
• Lead and facilitate cross-team interactions, communication, and dependencies
• Ensure all changes are fully tested before being deployed
• Ensure deployment plans are well-considered and include appropriate scalability and load tests
• Work with stakeholders to align AI projects with business strategies.
• Ensure all AI/ML Ops solutions adhere to regulatory compliance, security, and ethical guidelines
• Drive Engineering and Operational excellence initiatives
• Perform other duties as assigned
  
  

You Have:

• Enterprise SaaS software solutions with high availability and scalability
• Experience building teams through recruiting and retention
• Experience in Leading and Mentoring a team of ML engineers and operations specialists.
• Experience in building and maintaining AI/ML Ops platform systems ensuring scalability, reliability, efficiency and security
• AI/MLOps workflows on Databricks , MLFlow, Mosaic AI Agent Framework, Unity Catalog, Vector Search, Knowledge Graph
• Knowledge of AI/ML frameworks like LangChain, LangGraph for AI/ML Ops pipeline integration
• Cloud Platforms: Hands-on experience with at least one major cloud provider (AWS, Azure, or GCP). Experience in AWS hosted data platform is preferable
• Programming languages like Python and SQL
• Modern software engineering practices like Kubernetes, CI/CD, IAC tools (Preferably Terraform), Observability, monitoring and alerting
• Solution Cost Optimisations and design to cost
• Legally eligible to work in India on an ongoing basis

The Grid Service and Platform Engineering team is looking for a highly motivated and collaborative Software Engineering Manager. This role involves leading the engineering of mission-critical, tier 0 service infrastructure, the foundational data platform that powers Smartsheet at scale. You will oversee services that handle millions requests per day, operate at 99.999% availability, and deliver low-latency, high-throughput performance for millions of customers worldwide.

We are an agile team that operates iteratively, focused on building high-quality software and adhering to rigorous operational best practices across complex, cross-functional distributed systems.

This full-time position reports to the Director, Engineering and can be located in our Bellevue, WA office, or you may work remotely from anywhere in the US where Smartsheet is a registered employer.

You Will:

• Manage one or more related teams of 6–10+ software engineers, driving development of tier 0 grid services and platform infrastructure that millions of customers depend on daily.
• Own and uphold 99.999% service availability targets across critical platform services, embedding reliability engineering, incident management, and on-call rigor into team culture.
• Help architect and guide technical vision to evolve low-latency, high-throughput service platforms capable of sustaining millions requests per day with predictable, consistent performance under load.
• Guide and mentor engineers on distributed systems architecture, scalability patterns, and platform best practices while leading design reviews for high-stakes system components.
• Lead cross-functional technical efforts spanning multiple upstream dependents, partner teams, and internal consumers, building alignment and resolving systemic dependencies across the organization.
• Plan and deliver complex, end-to-end infrastructure projects with high technical ambiguity, managing risks, communicating clearly to stakeholders, and building cross-team consensus.
• Drive SLO/SLA definition, capacity planning, performance benchmarking, and observability strategy across your platform services.
• Partner closely with product management, infrastructure, security, and other engineering pillars to shape technical roadmaps and contribute to long-range platform strategy.
• Hire exceptional engineering talent and grow your teams by attracting, developing, and advancing great engineers strategically across multiple teams.
• Mentor and coach both individual contributors and managers within and beyond your teams, identifying and developing potential successors.
• Own quarterly and annual technical and operational goals for your platform area, managing metrics, reporting, and continuous improvement initiatives.
• Communicate effectively with executives and non-technical stakeholders, anticipating cross-team conflicts and proactively driving resolution.
• Champion AI adoption in both software and platform engineering lifecycles, leveraging shared learnings to improve operational efficiency and customer experiences.

You Have:

• 8+ years of software development, strong CS fundamentals (algorithms, data structures, distributed systems, systems design).
• 3+ years of engineering management, leading high-availability infrastructure/platform services.
• Proven track record owning and operating tier 0/mission-critical systems with five-nines (99.999%) availability.
• Hands-on experience building/operating low-latency, high-throughput service platforms (millions requests/day).
• Deep understanding of scalability, fault tolerance, and operational patterns for five-nines availability.
• Experience managing complex dependencies across distributed architectures.
• Strong CS fundamentals: distributed systems, concurrency, caching, data consistency, performance optimization.
• Experience building and scaling large-scale, cloud-native backend services (AWS or equivalent).
• Proficiency with observability: metrics, distributed tracing, alerting, and SLO/SLA management at scale.
• Experience productionizing services for multiple internal/external platform consumers.
• Demonstrated success building and scaling engineering teams (recruiting, onboarding, retaining senior/staff engineers).
• Experience with Agile/Scrum and iterative delivery on long-horizon infrastructure projects.
• Ability to balance engineering excellence with operational pragmatism.
• Communicates clearly and consistently with technical and non-technical audiences, including executive leadership
• Proactively surfaces risks, blockers, and status updates without prompting
• Provides direct, constructive feedback and supports engineer growth at all levels
• Plus: Experience building/managing full-stack teams.
• Plus: Exposure to AI/ML platform integration or AI-powered backend features.
• CS/Engineering degree or equivalent practical experience.
• Must be legally eligible to work in the US on an ongoing basis.

We're looking for a Marketing Automation Specialist to join our Marketing Operations team. In this role, you'll be the primary owner of driving communication from our Marketo instance - building, optimizing, and maintaining the automated and batch communications that power our marketing engine. You'll also work across a broader stack including Zoom Events, Salesloft, and Salesforce to ensure seamless campaign execution and reliable data flow across systems.

This is a hands-on, high-volume production role for someone who is deeply fluent in Marketo and comfortable operating across a modern B2B marketing tech stack

This role requires the flexibility to work a swing shift (9:00 am - 6:00 pm on three days and 1:00 pm - 10:00 pm twice a week) allowing for essential real-time overlap with our US office

You Will:

Marketing Campaign Operations (Marketo)

• Own the day-to-day administration and production within our Marketo instance, serving as the internal subject matter expert
• Design, build, and optimize automated nurture programs, batch email campaigns, smart campaigns, and segmentation logic
• Manage all campaign operations including email builds, landing pages, forms, tokens, and A/B testing
• Ensure database hygiene, deliverability best practices, and compliance with data privacy regulations (GDPR, CAN-SPAM)
• Maintain performance reports and dashboards in partnership with BI to track program effectiveness.

Webinar Production + Management (Zoom Events)

• Support technical setup and execution of webinars and virtual events in Zoom Events, including registration, integrations, and post-event automation
• Ensure attendee and engagement data flows accurately into Marketo and Salesforce for follow-up nurture and attribution tracking
• Analyze event performance and contribute to optimization of the virtual event program

Cross-Functional Collaboration

• Act as the go-to resource for campaign managers, demand gen, and SDRs on Marketo best practices and marketing technology questions
• Document processes, workflows, and system configurations to ensure continuity and scalability
• Evaluate and recommend improvements to the marketing tech stack as business needs evolve

Strong Project and Stakeholder Management 

• Manage prioritization and input from business owners across the organization. 
• Maintain SLAs and processes to ensure we produce high quality, timely work for our stakeholders within our Smartsheet program management environment. 

You Have:

• 3–5 years of experience in marketing operations or marketing automation in a B2B SaaS environment
• Deep, hands-on Marketo expertise that includes: program building, smart lists, lead scoring, tokens, API integrations, and reporting; Marketo Certified Expert (MCE) strongly preferred
• Solid working knowledge of Salesforce CRM, including campaign management, lead management, and reporting
• Experience with Zoom Events or a comparable virtual event platform
• Familiarity with Salesloft or a comparable sales engagement tool
• Strong understanding of B2B lead lifecycle, funnel management, and demand generation principles
• Sharp attention to detail and a genuine commitment to clean, reliable data and email sends
• Strong communication and collaboration skills across marketing, sales, and operations teams

Nice to Have

• Experience with BI or reporting tools such as Tableau
• Familiarity with UTM tracking, attribution modeling, or revenue operations frameworks

Smartsheet is looking for an Account Executive to own our enterprise business in Spain. You'll manage a portfolio of our largest Spanish customers,  driving expansion, retention, and strategic growth,  while building new enterprise relationships (5,000+ employees) across one of Europe's fastest-growing SaaS markets.

This isn't a volume play. You'll work complex, multi-stakeholder deals where the outcome depends on your ability to understand how organisations operate, identify where work management creates measurable business impact, and build consensus across procurement, IT, and business leaders. If you're the kind of seller who leads with business outcomes rather than product features, this role will stretch you in the right ways.

You'll  report to a Regional Director, Commercial Sales & be part of the South EMEA Sales team,  a high-growth region where commercial rigour meets cultural fluency. This role is based at Smartsheet in London, UK (hybrid eligible) 

What you'll do

Own the full enterprise cycle in Spain

• Manage and grow a named portfolio of Spain's largest Smartsheet customers, protecting and expanding recurring revenue
• Prospect and close net-new enterprise logos (5,000+ employees) through outbound-led and partner-sourced pipeline
• Run complex sales cycles end-to-end: from initial discovery through multi-threaded stakeholder engagement to close
• Travel regularly within Spain for in-person customer meetings, executive briefings, and regional events
• Perform other duties as assigned

Sell on value, not features

• Lead discovery conversations that uncover business pain, quantify impact, and connect Smartsheet capabilities to measurable outcomes
• Build and present business cases that resonate with C-suite and senior operations leaders
• Navigate procurement, legal, and IT security processes in large Spanish and multinational organisations

Operate with discipline

• Maintain rigorous pipeline hygiene in Salesforce (accurate stages, next steps, and forecasting)
• Deliver reliable weekly and monthly forecasts with clear deal-level rationale
• Build territory and account plans that prioritise high-impact opportunities and track execution against plan

Collaborate across the business

• Work with implementation and consulting partners to co-sell and extend reach across the Spanish market
• Partner with Solutions Engineers, Customer Success, and Professional Services to design and deliver customer outcomes
• Share market intelligence and competitive insights with the broader SEMEA team

What you bring

Required

• 5+ years of B2B SaaS sales experience, with at least 2 years selling into enterprise accounts (5,000+ employees)
• Demonstrated track record of quota attainment
• Fluency in a structured sales methodology (MEDDPICC, Value Selling, Command of the Message, Challenger, or similar)
• Experience managing named accounts alongside net-new pipeline
• Native or near-native Spanish; professional English
• Legally eligible to work in the UK on an ongoing basis

Valued

• Experience selling work management, collaboration, or enterprise SaaS platforms
• Familiarity with the Spanish enterprise market (procurement norms, decision-making culture and key verticals like manufacturing, pharma, financial services, retail)
• Track record in a PE-backed or high-growth environment where operational discipline and forecast accuracy are non-negotiable
• Experience with multi-year contract structuring and renewal-inclusive commercial motions
• Comfort working remotely with a distributed, multi-cultural team across time zones
• Proficiency with sales engagement platforms (Salesloft or similar) and pipeline management tooling (Clari or similar)

What you'll be measured on

• Annual new business and expansion ARR against quota
• Pipeline generation and progression (self-sourced and partner-sourced)
• Forecast accuracy and deal hygiene
• Renewal retention within your named accounts
• Strategic account plan execution

Perks & Benefits:

• Employer-paid Private Medical and Dental, additional cost for family members
• Monthly contributions toward your pension
• Monthly stipend to support your work and productivity
• 25 days paid for Holiday + Bank Holidays + Flexible Time Away Program
• 20 weeks fully paid Maternity Leave
• 12 weeks fully paid Paternity/Adoption Leave
• Personal paid Volunteer Day to support our community
• Opportunities for professional growth and development including access to Udemy online courses
• Company Funded Perks including a counseling membership, salary sacrifice options, and your own personal Smartsheet account.
• Teleworking options from any registered location in the UK (role specific)

We're looking for a Senior Manager of Product Operations to lead the team responsible for how our product org plans, executes, and ships. You'll manage a team of Product Operations Managers, set the operational standard for the org, and partner with product and engineering leadership to drive strategic alignment. This is a player-coach role — you'll get in the weeds when it matters and zoom out to shape how the function evolves.

What You'll Do

• Lead, develop, and grow a team of Product Operations Managers across varying levels
• Design and own the product operating model: planning cycles, goals frameworks, launch process, and team rhythms
• Partner with Directors and VPs to surface operational insights that inform investment and prioritization decisions
• Set tooling strategy for product ops — drive adoption of systems (including Smartsheet) that create accountability and visibility
• Define role standards, hiring bars, and development paths for the Product Ops function
• Embed AI-augmented workflows into how the team operates; model a builder mindset
• Drive cross-functional alignment between product, engineering, design, GTM, and finance

What You Bring

• 8+ years in product operations, strategy & ops, or program management — with at least 2–3 years in people management
• Deep experience designing operational systems that scale across a product org
• Strong executive communication: you can present operational complexity at the VP and CPO level without losing the nuance
• Track record of building and developing high-performing ops teams
• Data-driven and outcome-oriented — you connect operational decisions to business metrics
• Experience influencing without authority across multiple functions and org levels

Nice to Have

• Experience building or scaling a Product Ops function from the ground up
• Familiarity with AI tooling strategy in an operational context
• Background in GTM or launch operations at a SaaS or platform company

Smartsheet is building the next generation of AI-powered work management through SmartAssist, our intelligent agent platform. As we scale from early demos to production-grade agents, quality is the critical frontier and we are looking for a Agent Quality Engineer to own it.

This is not a QA role. It's a deeply technical, high-autonomy position at the intersection of LLM evaluation, prompt and context engineering, and retrieval-augmented generation. You will diagnose why our agents fail, design the systems that catch regressions, and drive measurable improvements across our orchestrator and subagent fleet.

You will work closely with our Agent Engineering and AI Platform teams, embedded in a team that has already shipped evaluation infrastructure on Databricks/MLflow and is building toward a mature Agent Development Lifecycle (ADLC).

You Will:

• Own agent quality end-to-end: diagnosis, improvement, and validation across SmartAssist's orchestrator and subagents
• Identify failure modes across quality dimensions factual accuracy, completeness, tone, actionability, and latency and prioritize what to fix
• Drive quality improvements through prompt engineering, context engineering, and RAG retrieval tuning
• Extend and mature our evaluation framework: scorers, golden datasets, regression gates, and online evaluation for production traffic
• Close the feedback loop ensure that every change has a measurable, attributable quality signal
• Collaborate with our Agent Architecture lead to distinguish quality problems that require prompt/context solutions from those that require structural fixes
• Establish repeatable methodology that scales beyond any single agent or subagent

You Have:

Required

• 8+ years of software engineering experience, with at least 2 years working directly with LLMs in production
• Deep, hands-on experience with prompt engineering and context engineering, you understand how model behavior changes with framing, structure, and input design
• Strong working knowledge of RAG architectures: chunking strategies, embedding models, retrieval evaluation, and failure diagnosis
• Experience building or extending LLM evaluation frameworks, you have designed scorers, worked with golden datasets, and thought carefully about what good looks like
• Fluency in agent system design, you don't need to own the architecture, but you can engage as a peer on architectural tradeoffs that affect quality
• Strong Python skills; comfortable working in data-heavy environments (Databricks, Delta tables, or equivalent)
• Ability to communicate complex quality findings (written and verbal) to both technical and non-technical stakeholders, you can explain what’s broke, why it matters, and what needs to happen next without losing the room
• Strong cross-functional judgment, you know when to escalate, when to resolve independently, and how to build credibility across engineering, product, and AI platform teams
• A bias for clarity in ambiguous situations, when failure modes are murky and trade-offs are real, you bring structure and a clear point of view rather than waiting for consensus
• Legally eligible to work in the U.S. on an ongoing basis
• BS or MS in Computer Science, a related field, or equivalent industry experience

Strong Plus

• Experience with MLflow or similar experiment tracking platforms
• Familiarity with CI-integrated evaluation pipelines
• Experience with multi-agent orchestration frameworks
• Prior work in an Applied AI or LLMOps function within a product company

What Success Looks Like:

In your first 6 months, you will have:

• Delivered measurable, validated quality improvement on at least one SmartAssist agent across our defined quality dimensions
• Expanded evaluation coverage to close the most significant blind spots in our current framework
• Established a repeatable quality improvement methodology the broader team can apply

Why This Role:

• You will have real ownership, not a supporting role on someone else's roadmap
• SmartAssist is shipping to real users; this work has immediate, visible impact
• You will be part of a fast-moving team that deeply values engineering rigor and actively seeks diverse perspectives

Automation is the key to creating highly reliable and secure large-scale software systems. Are you ready to launch your career by engineering solutions rather than simply fixing problems?

We are looking for a Software Engineer I to join our global Secure Platform Operations team in the US. This is a unique opportunity for an early-career engineer to work at the intersection of platform engineering, security, and developer experience. You will be mentored by senior leaders to help build and evolve a platform with security as a first priority, and support engineering teams with onboarding, automating, and simplifying the experience in order to improve resilience/reliability, reduce operational burden for teams, and accelerate productivity and velocity for Smartsheet.

In this role, you will learn to treat security and reliability as software engineering challenges. You will grow into a key contributor who ensures our production environment is scalable, defensible, and highly reliable.

What You Will Do

• Learn and Build Secure Infrastructure: Under the guidance of senior engineers, you will assist in designing and maintaining secure infrastructure on EKS in our multi-cloud environment (AWS) using Infrastructure as Code (Terraform).
• Automate Security & Workflows: You will write code (Python, Go, or Bash) to automate manual tasks, threat detection, and vulnerability management processes.
• Secure the Pipeline: You will help integrate security tools (SAST, DAST, SCA) into our CI/CD pipelines, ensuring developers receive fast, actionable feedback on their code.
• Support Container Operations: You will gain hands-on experience managing and securing our container orchestration platform (Kubernetes/EKS) and self-hosted GitLab Runners.
• Collaborate and Grow: You will participate in code reviews, technical discussions, and blameless post-mortems to learn operational excellence and security best practices.

What You Have:

• US Person Status: Must be a U.S. Citizen, U.S. National to meet federal compliance requirements.
• Education: A BS or MS in Computer Science, Engineering, or a related field (or equivalent capability).
• Foundational Coding Skills: Proficiency in at least one modern programming or scripting language, such as Python, Go, Java, or Bash.
• Cloud Curiosity: A basic understanding of cloud concepts (AWS preferred) and a strong desire to learn Infrastructure as Code (Terraform).
• Security Mindset: Familiarity with basic security concepts (e.g., OWASP Top 10) or a strong interest in the cybersecurity landscape.
• Problem Solving: A critical thinker who enjoys troubleshooting complex technical problems and wants to understand how large-scale systems work.
• Communication: Excellent verbal and written communication skills and a collaborative spirit.

Nice to Have:

• Previous internship experience in DevOps, SRE, Platform Engineering, or Software Engineering.
• Experience with Linux/Unix command line.
• Personal projects or coursework involving Docker, Kubernetes, or CI/CD pipelines (GitLab/GitHub).
• Basic understanding of networking concepts (HTTP, DNS, TCP/IP).

Smartsheet is an AI-enhanced enterprise work management platform trusted by millions of users worldwide, including more than 85% of Fortune 500 companies. Founded in 2005 and headquartered in Bellevue, Washington, Smartsheet brings people, technology, and workflows together on a powerful platform — enabling organizations to plan, capture, track, automate, and report on work at scale. From project management and process automation to real-time collaboration and advanced reporting, Smartsheet’s platform helps teams move from idea to impact with speed and precision.

In January 2025, Smartsheet entered an exciting new chapter when it was acquired by Blackstone and Vista Equity Partners in an $8.4 billion transaction. Now operating as a private company, Smartsheet is positioned to invest with a long-term horizon — accelerating product innovation, expanding its global footprint, and driving the next wave of AI-powered work management. With approximately 3,000+ employees across the US, India, Costa Rica, Australia, the UK, and Japan, Smartsheet is a global organization at the intersection of rapid transformation and enduring market leadership.

Smartsheet is seeking a high-caliber SVP, People & Culture to lead and elevate its global People function during a pivotal period of transformation. This is a hands-on, operationally rigorous leadership role — not a figurehead position. The SVP, People & Culture will be the day-to-day leader of the People organization, responsible for running the function with discipline, strategic clarity, and a bias for action.

Reporting to the Chief Business Officer, this role is based in Bellevue, WA, within a newly integrated organization that brings together Business Operations and People & Culture under one roof. The SVP, People & Culture will partner closely with the CBO, CEO, Senior Leadership Team, Vista's Value Creation Team, and Blackstone to drive workforce transformation, build a unified people strategy across every business unit, and stabilize and strengthen the culture during a period of significant change.

The ideal candidate is a corporate athlete: someone who can operate at the strategic level while running the day-to-day with intensity, accountability, and polish — bringing enough institutional credibility and functional depth to earn the confidence of a high-performing organization navigating a new ownership model.

What You Will Own

People Strategy Develop and execute a comprehensive people strategy across every business unit and function. Partner cross-functionally to drive company-wide AI adoption — equipping employees with the skills and mindsets to work alongside AI effectively, while evolving people strategy and headcount models to reflect a workforce that is increasingly AI-augmented. Drive culture transformation — stabilize the organization post-take-private, win hearts and minds, and build a compelling narrative for the future of Smartsheet.

People & Culture AI Transformation Reimagine how the People function operates in an AI-driven world — investing in tools, technology, and capability building that enable the team to move faster, operate more efficiently, and deliver at scale. Champion AI adoption within the People organization as a model for the broader company.

People Operations & Infrastructure Lead and evolve the core HR operational engine — ensuring that systems, processes, and policies are scalable, compliant, and built to support a growing global workforce. Standardize HR processes across the company, establish consistent practices, and align everything to a PE-paced operating rhythm.

Compensation & Benefits Oversee the design and administration of competitive, equitable total rewards programs. Partner with Finance to ensure compensation strategy supports business objectives and reflects market benchmarks, with particular focus on global expansion (including India) and alignment of merit cycles with annual performance reviews.

Talent Acquisition Partner with a strong Talent Acquisition team to ensure recruiting strategies support the company's evolving needs. Build approaches that reflect Smartsheet's employer brand and support hiring goals across all levels and functions.

Talent Management & Talent Development Drive the frameworks and programs that enable employees to grow, perform, and advance. Own performance management, succession planning, and leadership development initiatives.

HR Business Partners Lead a team of HRBPs who serve as trusted advisors to functional leaders. Ensure HRBPs are operating as strategic partners across the organization — establishing consistent processes, unifying best practices, and deepening partnerships with the Senior Leadership Team. 

Workplace Services Oversee the employee workplace experience across Smartsheet's global office footprint, ensuring environments that are productive, inclusive, and reflective of our culture.

People Analytics & Data-Driven Outcomes Champion the use of people data and analytics to drive informed decision-making across the organization. Establish dashboards, metrics, and reporting cadences that connect people programs to business outcomes — enabling leadership to make confident, data-backed decisions on talent, retention, and organizational health.

Corporate Social Responsibility, Impact & Inclusion Lead Smartsheet's CSR and I&I strategies in an integrated way; fostering a workplace where all employees feel a sense of belonging, equity, and opportunity, while ensuring meaningful engagement with the communities in which we operate.

Stakeholder Partnership Serve as a trusted advisor to the Senior Leadership Team on all organizational and talent matters. Partner with Vista's Value Creation Team and Blackstone on people-related value creation initiatives, bringing a data-driven perspective and operational rigor to PE-facing conversations. Engage with the Board on people strategy — representing the function with the executive presence and credibility the moment requires.

How You Will Drive Business Value

The SVP, People & Culture is not a support function leader — this is a business leader who happens to own people. The expectation is measurable outcomes that directly affect Smartsheet's growth, efficiency, and organizational health:

• Retention and engagement: Build programs that reduce regrettable attrition and sustain a high-performance culture through significant organizational change — with measurable improvement in attrition and engagement scores within the first 12 months
• Workforce planning: Partner with Finance and the Senior Leadership Team to ensure headcount investment is continuously optimized, geographically balanced, and aligned to business priorities
• Talent velocity: Monitor time-to-fill and quality-of-hire across critical roles, enabling the business to move faster and compete for top talent
• Organizational readiness: Ensure people infrastructure — systems, programs, and practices — are built to scale with Smartsheet's AI ambitions and growth trajectory
• Leadership pipeline: Develop the next generation of Smartsheet leaders through deliberate succession planning and talent development investment

What You Will Bring

Required

• 15+ years of progressive HR leadership experience, with at least 5 years in a Senior People/HR executive role (SVP, VP of People, or CHRO)
• Experience leading a global People function at companies with significant global scale, ideally 2,000+ employees across multiple geographies
• Demonstrated success navigating complex organizational transformations — culture change, workforce restructuring, post-acquisition integration, or operating model shifts
• Deep functional expertise across the full HR spectrum: HRBPs, compensation & benefits, talent acquisition, talent management, performance management, and people operations
• Strong global experience, particularly managing international complexity (India operations experience highly valued)
• Track record of building unified, scalable people processes in organizations that lacked consistency
• Exceptional EQ, executive presence, and credibility — able to earn trust quickly with a tenured Senior Leadership Team and existing VP team
• Results-oriented operator who brings structure, rigor, and accountability to everything they touch
• A genuine commitment to inclusion, belonging, and equitable people practices

Preferred

• Experience in a private equity or sponsor-backed environment — comfortable with PE pace, data-driven decision making, and value creation planning
• Background in B2B SaaS or enterprise software
• Strong financial and operational acumen; experience partnering with Finance on workforce planning and headcount strategy
• MBA, advanced degree, or SHRM/HRCI certification

Why This Role

This is a rare opportunity to lead the People function at a category-defining enterprise software company during its most transformative chapter. Reporting directly to the Chief Business Officer with a seat at the senior leadership table, you will have full ownership of a broad, high-impact function — and the mandate, team, and backing of two world-class investment partners to build something meaningful at scale.

If you thrive in high-velocity environments, love building at scale, and want to shape the culture of a 3,000+ person global organization at a defining moment in its evolution, this is the role.

We are seeking an experienced Technical Writer to plan, develop, and maintain customer-facing content for the Smartsheet Help Center and internal product documentation. You'll partner with the product team to deliver and maintain documentation that serves as the foundation for customer and internal enablement. As a Technical Writer, you own documentation quality and strategy across our product knowledge base—enabling both customers and internal teams to self-serve and reducing support and training burden. You'll drive improvement initiatives across our documentation, learning tracks, guides, and video content, while managing rapid product changes.

You will report to the Manager, CE Enablement Knowledge Experiences based in the US. This role is eligible for remote work within Costa Rica. You  must reside in Costa Rica. 

You Will:

• Immerse yourself in Smartsheet's product line and gain an understanding of the technologies and features necessary for accurate documentation.
• Distill specification documents and internal technical specifications and use the information to create targeted, quality, customer-facing content. Deliverables include but aren’t limited to:
• Technical articles for the Smartsheet Help website (how to, reference, FAQ, troubleshooting) and/or API documentation on the dev website
• Content for eLearning modules or videos
• Internal documentation
• Visual aids for Help content (screenshots, gifs, etc.)
• Produce customer-facing video content, including scripting, recording, and light editing in collaboration with stakeholders and subject matter experts
• Work with Subject Matter Experts (SMEs) to ensure the technical accuracy of your work
•  
• Use AI tools to accelerate content production, improve quality, and scale output—applying established team workflows and experimenting with new approaches as the tooling evolves
• Track and report on your own project assignments and schedule, working towards hard deadlines
• Contribute to templates, processes, and standards that support consistent, scalable content production
• Review and compile internal change requests and customer feedback and use this information to recommend and implement content changes
• Work with the Web Team to suggest Help site improvements for both the end user and the writers who are publishing content
• Maintain the Smartsheet Help and Learning style guide
• Optimize content for discoverability via Search
• Work on improvement projects to implement content governance tools, improve processes, and document changes. 
• Other job duties as assigned.

You Have:

• 3-5  years of experience writing or editing content for a variety of audiences on the web
• A BA in English, Technical Communication, or a related discipline (or equivalent experience)
• Basic understanding of and ability to use HTML formatting
• Strong Command of English language both oral and written (C1 and above)
• Experience developing templates and processes for ensuring consistent delivery
• Understanding of SEO and GEO best practices
• Experience using analytics tools (Google Analytics, for example) to make impactful content decisions
• A passion for technology and familiarity with the benefits and challenges of working on a SaaS product 
• An ability to distill technical jargon and turn it into clear and professional language that is customer-focused
• Familiarity with video content production—scripting, screen recording, or light editing
• Experience creating screenshots and/or visual diagrams to promote understanding of complex ideas 
• Strong organizational skills and an ability to perform basic project management and prioritization tasks
• Experience with content production, for example, moving a document from a draft stage in one tool and formatting and publishing it to a CMS
• Experience using one or more content management systems (experience using Drupal 9 or newer is a plus)
• Demonstrated experience integrating AI tools into professional workflows, including building custom AI configurations (such as GPTs or Gems) and connecting LLMs to external platforms 
• A point of view on where AI is taking technical writing, incuding familiarity with AI writing tools and an interest in expanding how AI is used in content workflows
• Smartsheet Product Certification preferred by not required

Perks & Benefits:

• Fully paid Health & Life insurance for full-time employees and family members
• Monthly stipend to support your work and productivity
• Asociacion Solidarista with employee and employer contributions, as well as potential alliances with entities such as universities, gyms, etc.
• 12 days paid Vacation + Flexible Time Away Program
• 20 weeks fully paid Maternity Leave
• 12 weeks fully paid Paternity/Adoption Leave
• Personal paid Volunteer Day to support our community
• Opportunities for professional growth and development, including access to Udemy online courses
• Company Funded Perks, including a counseling membership and your own personal Smartsheet account
• Teleworking options from any registered location in Costa Rica (role-specific)

Smartsheet is looking for a proven enterprise SaaS sales leader to develop and scale the SMB Commercial Sales team. You will be responsible for continuing to refine the sales strategy to accelerate growth across a defined number of high-growth accounts. Leading the efforts of creating account strategies, refining sales plays, expanding executive relationships, incorporating the customer journey and selling high value solutions are essential success factors of this role. These elements need to be synthesized into a cohesive strategy that supports accelerating growth in software and services bookings.

You have a proven track record of consistently exceeding sales goals with solid leadership, tenacity, great attitude, accountability, high energy, integrity, and discipline. As a leader on this team, you will play a crucial role in making Smartsheet the Collaborative Work Management market leader across accounts up to 1,000 in employee size. This role will be managing a team of both US based employees as well as employees based in Costa Rica. 

You will report to the SVP of North America and be based in the US.

You Will:

• Recruit, hire and develop a high performing enterprise SaaS sales team, including Directors, Managers, Client Development Managers and New Business Representatives
• Drive strategy and lead the Commercial Sales team to consistently exceed quarterly and annual sales objectives
• Develop and lead the plan to significantly increase the number of Smartsheet senior executive relationships with C-level executives 
• Develop trust-based relationships with leaders across the business, including Product & Engineering, Marketing, Finance, Operations, Sales Engineering and Customer Excellence
• Successfully develop and execute across all disciplines of sales management, including Account/Territory/Opportunity planning, sales methodology execution, forecasting and professional development
• Be a coach to Directors in the execution of a solution-based sales process encompassing multiple groups within accounts up to 1,000 in employee size. 
• Proactively identify and address issues that inhibit growth in Commercial Sales

You Have:

• Demonstrated track record of exceeding sales objectives leading enterprise SaaS sales teams by winning new business and driving substantial growth in accounts up to 1,000 in employee size. 
• Proven ability to drive sales teams in executing land and expand sales strategies to predictably expand accounts, culminating in being chosen as an enterprise standard
• Demonstrated competence in effectively engaging and developing value-based relationships with C-level executives
• Minimum of 7 years experience, including second line management, leading strategic software, preferably Commercial Sales SaaS, teams
• 10+ years of experience in the software industry with recent enterprise SaaS experience, preferably on the business applications side (selling to sales, marketing, HR, finance, manufacturing)
• Excellent interpersonal skills and the ability to multitask, work cross-functionally within the organization, and thrive in a collaborative environment
• Demonstrated sales methodologies
• Experience working in a fast-paced, high growth software company where change is a constant
• Smartsheet, Salesforce.com, Google Apps, Tableau skills
• Bachelors (BA/BS) degree required, MBA preferred

Our Brand Studio seeks a Web Designer to create high-quality, on-brand web pages and visual assets for our marketing team. Working within our established web design system, this role focuses on visual execution   from conversion-focused landing pages and campaign hubs to visual assets and lightweight web animations. This role works within Smartsheet's established web design system. You will not be designing or modifying system-level components, page templates, or global styles — those are managed by the Web UX team. Your focus is on high-quality visual execution: building pages, creating assets, and delivering polished marketing experiences using existing tools and guidelines.

You will report to the Design Director located in  Costa Rica. This role is eligible for remote work within Costa Rica. You  must reside in Costa Rica.  

You Will:

• You will be the driving visual force for marketing our product, crafting high-converting landing pages, campaign hubs, and engaging digital assets. 
• Create low-fidelity page layout wireframes to plan visual composition before building in our CMS (Drupal).
• Work with our analytic teams to rapidly iterate on designs for A/B testing and experimentation.
• Collaborate effectively across teams and departments.
• Design and build web pages across marketing touchpoints using established components and design system guidelines. 
• Share and document your knowledge and perspective with peers.
• Advocate for process improvements related to production efficiencies and best practices.
• Manage a mix of large and small projects with overlapping priorities.
• Continually adopt new tools and practices as the work evolves.
• Collaborate with Motion Designers to create and implement lightweight, high-performance web animations using LottieFiles and JSON to enhance user engagement without sacrificing page speed.
• Collaborate with the Web UX team to ensure designs align with system capabilities before building.
• Design and produce visual web assets including background images, product visualizations, OG/teaser images, blog imagery, and iconography.
• Use the web component library in Figma to create mockups for landing pages, campaign pages, and promotional content — without modifying system-level components.
• Build and manage pages in Drupal using existing components and page templates; pass completed work to DXO for publishing.
• Reference Web UX team guidelines and demo/gallery pages to ensure correct component usage and layout application.
• Collaborate with the Web UX team to flag component limitations or inconsistencies.

You have:

• 5+ years in a web design or digital design role, with a portfolio demonstrating strong visual design, layout, and data-focused design.
• Experience designing simple solutions for complex problems and a stellar portfolio demonstrating a keen eye for typography, layout, data-driven design, and interactive web elements.
• Appreciation for user-centered design principles and how they inform visual and layout decisions.
• Proven track record for crafting simple, creative solutions for complex problems.
• A high degree of proficiency with Figma, Adobe Illustrator, and Adobe Photoshop is a hard requirement.
• A strong understanding of CMS-based web environments and how design system components are structured and applied. You must be comfortable working closely with Web UX Designers and DXO to execute your vision.
• Strong communication and interpersonal skills (visual, written, verbal, presentation); ability to work successfully with teams across the organization from different capabilities and backgrounds.
• Highly organized, track, and document all work.
• Academic studies/certifications or relevant experience on Design Thinking, Human Centered Design, and Web Design are a plus.
• Animation & Implementation is desirable: Proven experience creating, exporting, and implementing web animations using LottieFiles and JSON is a plus.
• Hands-on, proven experience building and managing sites within Drupal or similar CMS systems.
• Marketing Acumen: A strong understanding of digital marketing principles, user journey mapping, and what drives users to click, sign up, or request a demo.
• Strong visual design skills including typography, colour, layout, and image art direction. Proficiency in Adobe Illustrator and Photoshop is required.

Nice-to-Haves:

• Experience utilizing analytics from user testing, heatmaps (e.g., Hotjar, CrazyEgg) to drive design decisions.
• Familiarity with SEO best practices and how they impact web design.
• Experience creating assets for social media or paid ad campaigns.

Perks & Benefits:

• Fully paid Health & Life insurance for full-time employees and family members
• Monthly stipend to support your work and productivity
• 12 days paid Vacation + Flexible Time Away Program
• 20 weeks fully paid Maternity Leave
• 12 weeks fully paid Paternity/Adoption Leave
• Personal paid Volunteer Day to support our community
• Opportunities for professional growth and development including access to LinkedIn Learning online courses
• Company Funded Perks including a counseling membership and your own personal Smartsheet account
• Teleworking options from any registered location in Costa Rica (role specific)

Smartsheet is a leading enterprise platform for dynamic work, empowering organizations to plan, execute, and report on work at scale. Backed by multiple private equity firms, Smartsheet operates with the rigor, discipline, and growth orientation of a world-class PE-backed SaaS company. We are at a pivotal moment — accelerating our AI capabilities, evolving our operating model, and building the organizational infrastructure to scale intelligently.

The Opportunity

Smartsheet is in the midst of a profound product and business transformation. The company’s AI roadmap is fundamentally reshaping how Smartsheet delivers value. These innovations aren’t just changing the product; they’re reshaping the work itself — across every function, from professional services to customer success to engineering.

As Sr. Director, Business Transformation, you will establish the program management infrastructure, leading the most critical initiatives, and building the organizational capability to deliver at PE pace. Your first major initiative is AI-enabled Workforce Transformation, one of the company's highest-priority organizational initiatives. From there, you will have the opportunity to take on additional cross-functional transformation work.

This role reports directly to the Chief Business Officer and operates at the intersection of AI strategy, people, financial planning, and organizational design. It is a business transformation role that requires the analytical rigor of a management consultant, the organizational fluency of a business leader, and the strategic vision to see around corners in a rapidly evolving AI landscape in order to continue empowering Smartsheet as an enterprise market leader. 

This is an individual contributor role with outsized strategic influence. The right candidate is  a corporate athlete — someone who can learn fast, operate across functions, and drive enterprise-wide change at PE pace.

What You Will Own

Program Architecture & Governance Build and run the operating infrastructure that keeps transformation moving — standing up program management frameworks, establishing steering committees, defining decision rights, and creating the measurement systems that track progress against outcomes. You design the governance model, set the operating rhythm, and hold the accountability structure that ensures initiatives don't just launch but land.

Workforce Strategy & Planning For the Workforce Transformation project, define and execute a comprehensive transformation strategy that prepares Smartsheet for an AI-enabled future, spanning role redesign, capability building, and organizational readiness across all functions. Partner with Finance, People & Culture, and business unit leaders to build forward-looking workforce models — covering headcount, skills, cost structure, and organizational ratios — that anticipate how AI adoption will reshape team structures and skill requirements over 12–36 month horizons. Translate roadmap milestones into actionable planning decisions.

Role Redefinition Work closely with People & Culture and functional leaders to proactively shape jobs and responsibilities as the product evolves — ensuring role design precedes capability launches rather than responding to them after the fact. Champion the initiative to strategically adapt roles as AI enriches, enhances, and reshapes existing workflows, partnering with Product, Engineering, and IT teams to translate technical roadmaps into exciting workforce opportunities.

Change Management Champion and drive organizational change management strategies and communications, helping Smartsheet's team embrace transformation with clear understanding and enthusiasm. This involves fostering strong stakeholder collaboration, proactively addressing concerns, and boosting employee engagement. Act as a trusted strategic advisor and catalyst for positive change with C-suite leaders, offering insights, data, and conviction to inspire a move toward faster, more confident adoption of AI-enabled operating models. Cultivate the internal capacity for sustained, positive evolution, moving beyond one-off initiatives.

Executive Reporting Serve as a credible, trusted voice on strategy at the executive level. Provide regular, data-driven updates to the CBO and Senior Leadership Team on transformation progress, metrics, risk, and opportunity. Establish reporting frameworks that demonstrate measurable impact to the Senior Leadership Team and the Board. 

Ongoing Transformation Portfolio As the AI Workforce Transformation initiative matures, you will have the opportunity to take on different enterprise transformation programs — scoped in partnership with the CBO and SLT based on strategic priorities. Your role is consistent across all of them: define the program, build the structure, lead the execution, and deliver measurable outcomes. You will also be the senior leader who shapes how Smartsheet thinks about and prioritizes its transformation agenda over time.

How You Will Drive Business Value

The Sr. Director, Business Transformation is accountable for delivering measurable impact to the business — not just managing a program. For the flagship project around workforce transformation, the expectation is that this role produces outcomes that are visible and supports Smartsheet's capacity to scale with AI:

• Amplify Capacity through AI: Identify and execute on opportunities to grow output and capability faster than we grow our cost base — translating AI adoption into tangible productivity gains
• Faster organizational response to AI launches: Reduce the lag between product capability releases and internal role adoption — ensuring the organization captures the value of new AI tools quickly and systematically

What You Will Bring

Required

• 12-15+ years of experience in management consulting, organizational transformation, or strategy
• Demonstrated experience leading large-scale organizational or business  transformation initiatives, including stakeholder management, change communications, and executive reporting
• Strong financial acumen — able to build workforce models, partner with Finance, and frame workforce decisions in terms of cost, efficiency, and ROI
• Understanding of AI and its future implications for organizational design, workforce planning, and job architecture
• Exceptional cross-functional leadership skills — this role will work across Business Operations, People & Culture, Finance, and Product and requires the credibility and influence to lead without direct authority
• Outstanding communication and executive presence — able to synthesize complex, ambiguous situations into clear, compelling recommendations for senior audiences
• Bachelor's degree required; MBA or advanced degree strongly preferred

Preferred

• Experience in a PE-backed or sponsor-backed environment, with familiarity operating at the pace, rigor, and accountability PE ownership demands
• Significant time spent at a top-tier consulting firm (McKinsey, Bain, BCG, or equivalent)
• Familiarity with global talent models and geographic staffing strategy, including COE structures
• Background in AI enablement, digital transformation, or future-of-work strategy — particularly in organizations actively deploying AI/ML into core products or operations
• Prior experience in SaaS or enterprise software companies that have undergone significant business model or go-to-market transitions

Why This Role

• Direct report to the Chief Business Officer with visibility and access at the most senior levels of the organization
• A blank-sheet-of-paper opportunity to define what business transformation looks like at Smartsheet
• The chance to lead the most strategically important organizational initiative at an AI-forward, PE-backed enterprise SaaS company
• A clear mandate with defined scope, measurable outcomes, and the organizational support to execute at pace
• Unique positioning at the intersection of Business Operations, People & Culture, Finance, and Product — with the cross-functional authority to drive real change
• Direct partnership with the Business Operations function, which sits within the same CBO remit, providing immediate access to executive communications, strategic planning, and cross-functional visibility that accelerates the pace and impact of transformation work