The UX Research (UXR) Team leads critical research efforts at Smartsheet. Our goal is to empower our Product Design partners with the insights they need to make well-informed design decisions. We also use our insights and perspective to inform cross-functional product development and alignment. We're a highly motivated, detail-oriented group with a passion for products, people, and bigger-picture insights.

Researchers at Smartsheet come from a diverse range of traditional and non-traditional backgrounds. We apply a wide range of research methodologies, human-centered design practices, and principles of human cognition to create engaging, valuable, and intuitive user experiences for our customers. As a member of the User Experience team, you'll shape the future of work.

You will report directly into our Sr. Manager, UX Research and work remotely from Bulgaria.

You Will:

• Drive Strategic Impact: Impact the product at the feature level while broadening influence by applying insights holistically across an entire experience and pillar.
• Execute End-to-End Research: Identify tasks and activities without guidance, and work with the team to prioritize research questions and create a research roadmap. Adapt research methodologies, shifting effectively between rapid, 'scrappy' approaches and comprehensive, in-depth studies, as necessitated by the specific research questions.
• Uplevel Insights: Provide recommendations that increase the knowledge of the team beyond a single project, moving from tactical to strategic insights.
• Influence Strategy: With guidance, start to influence product priority and strategy in addition to near-term design and product improvements.
• Apply Appropriate Methodologies: Use multiple generative and evaluative research methods to answer product and design questions, while articulating the limitations of different methodologies.
• Collaborate and Lead: Proactively establish yourself as the go-to research person for your product team and develop positive, trust-based relationships with partners.
• Drive Business Intuition: Contribute to the team's overall customer intuition and leverage competitive insights to propose features that enhance the product's edge.
• Perform other duties as assigned.

You Have:

• Proven Research Experience: 3-5 years of experience in UX research or a related field.
• Methodological Expertise: Experience with multiple generative and evaluative methods and the ability to draw appropriate conclusions from varied data types.
• Communication Skills: Ability to understand the needs of different audiences and adapt presentations and communication styles accordingly.
• AI Literacy: An understanding of how AI tools process and synthesize data, including risks such as bias and hallucinations.
• A Bachelor's or Master's degree in a related field (e.g., Psychology, Human-Computer Interaction, Journalism, Anthropology, Communication, Design, etc.) or equivalent practical experience.
• Legally eligible to work in Bulgaria on an ongoing basis.
• Fluency in English is required.

As the Director of Product Design, you will lead and grow a diverse and talented team of Product Designers in applying principles of design thinking to conceptualize engaging and personalized user experiences for our web and mobile apps. You have a solid history of making the people around you better. You drive quality and efficiency by establishing processes, developing talent, and leveraging your own expertise and experience to help coach your team to accomplish more than they might have without you. You see yourself as a team captain more than a coach. 

You are skilled at scaling your influence and abilities. You love to collaborate with designers, user researchers, engineers, product managers, executives, and inspire them to do their best. You thrive on working well with others… and getting things done. You will represent the end user and evangelize human-centered methodologies across the product team to ensure innovative designs that truly meet people’s needs from first-time users to seasoned experts. 

You will report to our VP of Product Design located in our Bellevue, WA office, or you may work remotely from anywhere in the US where Smartsheet is a registered employer.

You Will:

• Help establish, drive and articulate a vision for the future of design at Smartsheet.
• Define the user experience strategy and vision for your areas of oversight.
• Establish goals and target metrics that design decisions can be mapped to.
• Manage the day-to-day and strategic activities of UX designers, making sure that the human-centered process is properly planned and followed.
• Build, evolve and scale UX processes, standards, and tools.
• Mentor and coach UX designers in a motivating and supportive manner and keep the team on top of emerging UX techniques and tools.
• Develop career paths and programs tailored to individual team member professional development.
• Gain a deep understanding of user needs and goals and communicate them to cross functional product teams.
• Create alignment with other groups within the company by working collaboratively with product teams to launch new features and evolve existing ones based on an understanding of user needs, business objectives and technical constraints.
• Translate business goals into innovative, creative and engaging product experiences.
• Support other duties.

You Have:

• 12+ years of experience in a highly cross-functional role running strategic projects from idea through implementation.
• 6+ years leading & mentoring UX teams, manager of managers a plus.
• Successful experience leading a large team of designers (10+).
• Examples of broadly influential UX work that contributed directly to the achievement of business goals.
• Experience designing for enterprise SaaS platforms.
• Passion for the field of User Experience. Self motivated and enthusiastic; knows when it's necessary to seek out guidance.
• Experience facilitating activities to gather insights on user needs and goals and conducting usability testing.
• Experience finding simple, innovative solutions for complex problems.
• Experience with Agile methodologies.
• Strong visual design skills and sensibilities.
• Expert in Figma, Creative Cloud or other visual design, wireframing, and prototyping tools. Proficiency in rapid prototyping.
• Highly organized with planning, conducting, and tracking work.
• Excellent communication skills and interpersonal skills; ability to work successfully with teams across the organization, including Product Management and Engineering.
• Ability to articulate design decisions and advocate for the user.

The UX Research (UXR) Team leads critical research efforts at Smartsheet. Our goal is to empower our Product Design partners with the insights they need to make well-informed design decisions. We also use our insights and perspective to inform cross-functional product development and alignment. We're a highly motivated, detail-oriented group with a passion for products, people, and bigger-picture insights.

Researchers at Smartsheet come from a diverse range of traditional and non-traditional backgrounds. We apply a wide range of research methodologies, human-centered design practices, and principles of human cognition to create engaging, valuable, and intuitive user experiences for our customers. As a member of the User Experience team, you'll shape the future of work.

This full-time position reports to the UX Manager and can be located in our Bellevue, WA office, or you may work remotely from anywhere in the US where Smartsheet is a registered employer.

You Will:

• Drive Strategic Impact: Impact the product at the feature level while broadening influence by applying insights holistically across an entire experience and pillar.
• Execute End-to-End Research: Identify tasks and activities without guidance, and work with the team to prioritize research questions and create a research roadmap. Adapt research methodologies, shifting effectively between rapid, 'scrappy' approaches and comprehensive, in-depth studies, as necessitated by the specific research questions.
• Uplevel Insights: Provide recommendations that increase the knowledge of the team beyond a single project, moving from tactical to strategic insights.
• Influence Strategy: With guidance, start to influence product priority and strategy in addition to near-term design and product improvements.
• Apply Appropriate Methodologies: Use multiple generative and evaluative research methods to answer product and design questions, while articulating the limitations of different methodologies.
• Leverage Quantitative Data: Utilize descriptive and inferential statistics to analyze behavioral and survey data, identifying significant trends and patterns that inform product decisions and measure user sentiment at scale.
• Collaborate and Lead: Proactively establish yourself as the go-to research person for your product team and develop positive, trust-based relationships with partners.
• Drive Business Intuition: Contribute to the team's overall customer intuition and leverage competitive insights to propose features that enhance the product's edge.

You Have:

• Proven Research Experience: 3-5 years of experience in UX research or a related field.
• Methodological Expertise: Experience with multiple generative and evaluative methods and the ability to draw appropriate conclusions from varied data types.
• Statistical & Technical Proficiency: Familiarity with descriptive and inferential statistics, with practical experience using R or Python to manipulate and analyze large datasets, including telemetry/behavioral logs and complex survey results.
• Communication Skills: Ability to understand the needs of different audiences and adapt presentations and communication styles accordingly.
• AI Literacy: An understanding of how AI tools process and synthesize data, including risks such as bias and hallucinations.
• A Bachelor's or Master's degree in a related field (e.g., Psychology, Human-Computer Interaction, Journalism, Anthropology, Communication, Design, etc.) or equivalent practical experience.
• Must be legally eligible to work in the US on an ongoing basis.