We are looking for a Senior Product Manager who will be  taking end-to-end ownership of a high-impact product area. Operating with significant autonomy and influence, you will shape strategy for two distinct personas: Enterprise Developers building bespoke, code-heavy solutions and Tech-Savvy Business Users orchestrating complex processes at scale. This role is a perfect fit for a Senior PM who thrives in ambiguity and is ready to drive meaningful impact at scale.

You will report to the Director, Product Management located in the UK .

You Will:

Own mission-critical product surfaces that materially impact adoption, revenue, and ecosystem health. Your ownership spans:

Public API & Webhooks

• Lead development of expanded, robust APIs, webhooks, and SDKs that enable deep custom integration across all Smartsheet services.
• Ensure APIs are scalable, secure, and support advanced use cases for large enterprise accounts.
• Develop a deep understanding of enterprise customer needs and how they optimize solutions using custom code.
• Define and execute a pricing and monetization strategy for the Public API.

Set Vision & Strategy

• Define and evolve a clear, opinionated product vision and strategy for the Developer Ecosystem, aligned with broader company priorities.
• Own the developer journey, from discovery through activation to long-term retention. Including Public APIs, Webhooks, and SDK ownership, documentation strategy, sandbox and onboarding experience, and ecosystem standards such as versioning, deprecation, and compatibility policies.
• Define and track ecosystem health metrics (time-to-first-integration, SDK adoption, integration diversity) and ensure the platform lowers the barrier to building on Smartsheet, including support for emerging integration patterns such as MCP and AI agent frameworks.
• Identify opportunities where API-driven automation and intelligent defaults can create step-change improvements in developer and user experience.
• Evangelize the importance of the Developer Ecosystem to Smartsheet's overall growth and strategy.

Strategic Prioritization

• Combine user research, experimentation, and technical understanding to prioritize opportunities.
• Make trade-offs between innovation and reliability, automation and control, speed and trust.

Drive High-Quality Execution

• Partner closely with Engineering, Design, and Data to deliver scalable, intuitive experiences that enterprise developers and business users rely on daily.
• Use experimentation and staged rollouts to validate adoption and product-market fit.
• Ensure instrumentation and feedback loops are in place to continuously improve platform outputs and user experience.

Lead Through Influence

• Align with senior functional leaders on strategy, priorities, and long-term platform bets.
• Create clarity and momentum by providing context, direction, and crisp decision-making.
• Raise the bar for technical and platform product thinking by modeling strong judgment and customer obsession.

You Have:

• 5+ years of PM experience, including 1 year leading the strategy and development of a B2B Developer Platform, API, or Ecosystem product.
• Proven ability to understand and differentiate between the needs of Enterprise Developers and Tech-savvy Business Users.
• Strong understanding of RESTful API design, webhooks, authentication/authorization frameworks, integration patterns, and low-code/no-code platforms. Familiarity with cloud platforms (AWS, GCP, Azure) and modern DevOps practices.
• Demonstrated experience delivering and executing pricing and monetization strategies for platform and API services.
• Excellent communication and collaboration skills; ability to translate complex technical concepts for both technical and non-technical stakeholders across product, engineering, sales, and marketing.
• Hands-on experience working with client engineering teams to enable API adoption or build integrations.
• Experience with cloud platforms (AWS, GCP, Azure) and modern DevOps practices.
• Strong analytical mindset and ability to understand system architectures and data flows.
• Legally eligible to work in Bulgaria on an ongoing basis.
• Fluency in English is required.

Success Metrics

• Increased adoption of API and revenue growth from platform services.
• Growing engagement from users leveraging orchestration tools to customize and scale.
• Defining and evangelizing the importance of the Developer Ecosystem.

We are looking for a Senior Product Manager to join our Applied AI organization at Smartsheet. You'll own the roadmap for specialized AI agents and evaluation infrastructure, ship complex agent capabilities end-to-end, and define the standards that enable teams across the company to build agents successfully.

You'll report to our Director of Product Management for Applied AI located in our Bellevue, WA office, or you may work remotely from anywhere in the US where Smartsheet is a registered employer.

You Will:

• Own the strategy, roadmap, and execution for specialized AI agents and evaluation infrastructure
• Ship large, technically complex agent capabilities end-to-end with with a high degree of autonomy
• Define agentic development standards that enable teams beyond your own to build high-quality agents
• Mentor and develop junior PMs on your team
• Build strong cross-functional partnerships with engineering, design, and data science to drive alignment and move work forward
• Support other duties as assigned

You Have:

• 8-10+ years of product management experience with technically complex platforms
• Fluency in AI/ML concepts -model evaluation, agent architectures, RAG, prompt engineering, quality measurement
• Track record of shipping enterprise software from inception to launch
• Experience building or managing evaluation and quality infrastructure for AI or ML systems (strongly preferred)
• Comfort operating in high-ambiguity environments with significant autonomy
• Exceptional communication skills and the ability to influence without authority
• Bachelor’s degree in Business, Information Systems, Computer Science, or a related field — or equivalent practical experience. 

We're looking for a Senior Manager of Product Operations to lead the team responsible for how our product org plans, executes, and ships. You'll manage a team of Product Operations Managers, set the operational standard for the org, and partner with product and engineering leadership to drive strategic alignment. This is a player-coach role — you'll get in the weeds when it matters and zoom out to shape how the function evolves.

What You'll Do

• Lead, develop, and grow a team of Product Operations Managers across varying levels
• Design and own the product operating model: planning cycles, goals frameworks, launch process, and team rhythms
• Partner with Directors and VPs to surface operational insights that inform investment and prioritization decisions
• Set tooling strategy for product ops — drive adoption of systems (including Smartsheet) that create accountability and visibility
• Define role standards, hiring bars, and development paths for the Product Ops function
• Embed AI-augmented workflows into how the team operates; model a builder mindset
• Drive cross-functional alignment between product, engineering, design, GTM, and finance

What You Bring

• 8+ years in product operations, strategy & ops, or program management — with at least 2–3 years in people management
• Deep experience designing operational systems that scale across a product org
• Strong executive communication: you can present operational complexity at the VP and CPO level without losing the nuance
• Track record of building and developing high-performing ops teams
• Data-driven and outcome-oriented — you connect operational decisions to business metrics
• Experience influencing without authority across multiple functions and org levels

Nice to Have

• Experience building or scaling a Product Ops function from the ground up
• Familiarity with AI tooling strategy in an operational context
• Background in GTM or launch operations at a SaaS or platform company

As a Sr. Product Manager for Identity & Authentication, you will own the execution roadmap for all core features related to how enterprise users access and manage their Smartsheet accounts. This includes our mission-critical Single Sign-On (SSO), user provisioning, and multi-factor authentication (MFA) offerings. This role is fundamental to ensuring a secure, compliant, and friction-free user experience for our global customers.

You will act as a key leader for Identity and Access Management (IAM), collaborating closely with engineering, UX, and security teams to deliver highly reliable solutions that integrate seamlessly with major identity providers (IdPs) and meet the stringent security requirements of our enterprise customers.

This is a high-impact, hands-on role for a strategic thinker who is deeply technical, customer-obsessed, and passionate about solving complex authentication and user lifecycle management challenges at scale.

You Will:

• Contribute to the long-term vision for Smartsheet’s Identity and Authentication capabilities, including Single Sign-On (SSO), MFA, and secure login experiences
• Own the execution roadmap for critical IAM features, including integration with major Identity Providers, user provisioning, federated identity, and user lifecycle management
• Serve as the primary product owner for core authentication protocols (e.g., SAML, OAuth 2.0, OIDC), ensuring compliance, reliability, and ease of setup for IT administrators
• Identify and scope enhancements to existing monetizable features, working with pricing and sales teams to improve the adoption and value of our premium security and identity offerings.
• Collaborate closely with Security and Platform Engineering teams to drive platform-wide standards for authorization and session management that are scalable and resilient
• Analyse market trends, competitive offerings, and customer feedback from IT and Security Administrators to inform feature prioritization and optimize the administrative experience
• Represent identity and authentication product capabilities internally and externally (e.g., with customers and partners), clearly communicating the security, compliance, and usability value of your features
• Collaborate effectively with and offer informal mentorship to engineering and design team members, fostering a culture of technical excellence and collaborative product delivery
• Perform other duties as assigned

You Have: 

• 6+ years of product management experience, including delivering impactful SaaS or enterprise software solutions
• 2+ years of direct experience in Identity and Access Management (IAM), focusing on B2B authentication, authorization, or user lifecycle management products
• Proven ability to define and execute feature-level roadmaps for complex and highly technical platform areas
• Deep technical understanding of core identity protocols (SAML 2.0, OAuth 2.0, OpenID Connect), user provisioning standards (SCIM), and security best practices for session management and MFA
• Demonstrated success in driving cross-functional team collaboration, particularly with platform and security engineering teams
• Excellent communication skills and the ability to articulate technical security concepts clearly to both technical and non-technical stakeholders.
• Data-driven mindset with a focus on core metrics like successful login rates, setup time, and security feature adoption
• Legally eligible to work in India on an ongoing basis
• Fluency in English is required

We are looking to hire a Product Manager II to join our Product Organization. As a Product Manager II for Policy & Governance, you will own the execution roadmap for a core product area that enables our enterprise customers to manage organizational risk, enforce internal usage policies, and maintain regulatory compliance across their Smartsheet deployment. This role plays a critical part in helping customers control how their data is used, shared, and retained - by both humans and AI systems. You will act as a key contributor for platform governance, collaborating closely with engineering, UX, legal, security and sales teams to deliver solutions that provide granular control, ensure data integrity, and drive adoption of our premium governance and control features. This is a hands-on role for a product thinker who is customer-obsessed, understands the needs of IT/Governance teams, and is passionate about solving complex policy enforcement and data lifecycle management challenges at scale.

You Will:

• Contribute to and have the opportunity to shape the long-term vision for a core area of Smartsheet's policy enforcement, data lifecycle management, and governance capabilities, ensuring these products meet enterprise standards. Enable 
• Own the execution roadmap for critical governance capabilities, including retention and deletion policies, data classification and enterprise controls that manage external sharing.
• Serve as a product owner on corporate governance, AI governance, data privacy (e.g., GDPR, CCPA), and organizational policy requirements, aligning cross-functional teams around effective compliance solutions.
• Identify, scope and help lead monetizable governance offerings, working closely with pricing and sales teams to drive adoption of features that enable centralized control and compliance reporting.
• Collaborate closely with Legal and Security teams to translate evolving regulatory requirements and internal policy needs into actionable product features and API capabilities.
• Analyse market trends, competitive offerings, and customer feedback from CIOs, Compliance Officers, and IT Administrators to inform feature prioritization and contribute to overall strategic product decisions.
• Represent governance product capabilities internally and externally (e.g., with customers and partners), clearly communicating the value and controls provided by your owned features
• Collaborate effectively with engineering and design team members, fostering a culture of technical excellence and collaborative product delivery.
• Perform other duties as assigned.

You Have:

• 3+ years of product management experience, including delivering impactful SaaS or enterprise software solutions.
• Experience in governance, compliance, or information management product management, focusing on data retention, policy enforcement, eDiscovery for B2B enterprise customers
• Ability to execute feature-level roadmaps for complex and regulated platforms.
• Ability to think strategically about the vision for the space and identify opportunities to add to that vision
• Working knowledge of data lifecycle management, compliance frameworks, international regulatory requirements (e.g., GDPR), US domestic regulatory requirements (eg. HIPPA, CCPA), and how policy engines enforce rules across large data sets is a plus
• Demonstrated success in driving cross-functional team collaboration (including compliance and legal teams).
• Strong storytelling skills and the ability to communicate complex compliance and policy concepts effectively to technical and customer audiences.
• Data-driven mindset with a focus on governance adoption KPIs and business metrics to guide feature prioritization and measure product outcomes.
• Legally eligible to work in India on an ongoing basis.
• Fluency in English is required.

As a Sr. Product Manager I for Smartsheet’s Security & Safeguard suite, you will own the vision, strategy, and execution roadmap for key pillars of our mission-critical enterprise security products. This role is pivotal in ensuring Smartsheet meets and exceeds the stringent security and regulatory demands of our largest, most complex customers.

You will act as the leading voice for enterprise security, collaborating closely with engineering, UX, legal, security and sales teams to deliver solutions that build trust, mitigate risk, and drive premium product adoption, particularly within the Safeguard suite.

This is a high-impact, hands-on role for a strategic thinker who is deeply technical, customer-obsessed, and passionate about solving complex security and governance challenges at enterprise scale.

You Will:

• Define and drive the vision, strategy and roadmap for Smartsheet's security product suite, with a core focus on the monetizable features within Smartsheet Safeguard, like data loss prevention (DLP), regulatory compliance features (eg. for GDPR, FedRAMP) and encrypted data storage
• Serve as the expert on enterprise security customer requirements, aligning cross-functional teams and senior stakeholders (including customer CISOs and internal leadership) around impactful, security-first product outcomes
• Identify, scope, and lead monetizable security offerings, partnering closely with pricing and sales teams to drive adoption and ARR of the security portfolio
• Collaborate closely with Security Engineering to champion best-in-class, encrypted data storage and transfer strategies, addressing complex data residency and jurisdictional challenges
• Analyse market trends, competitive offerings, and customer feedback from CISOs and security stakeholders to inform strategic product decisions and maintain market leadership in SaaS security
• Represent security product capabilities internally and externally (e.g., with customers, partners, and auditors), clearly communicating the value and technical details of the Safeguard offering
• Collaborate effectively with and offer informal mentorship to junior PMs, engineering and design team members, fostering a culture of technical excellence and collaborative product delivery
• Perform other duties as assigned

You Have:

• 6+ years of product management experience, including delivering impactful SaaS or enterprise software solutions
• 2+ years of direct experience in security product management, focusing on identity, access management (IAM), governance, or compliance products for B2B enterprise customers
• Proven ability to define and execute strategic roadmaps for highly complex and regulated platforms
• Deep technical understanding of SaaS security architecture, encryption standards, and major compliance frameworks (e.g., ISO 27001, SOC 2, HIPAA, GDPR)
• Demonstrated success in leading and mentoring cross-functional teams (including security engineers and legal counsel).
• Excellent storytelling skills and the ability to communicate complex security concepts effectively to technical, customer, and executive audiences
• Data-driven mindset with a focus on security adoption KPIs and business metrics to guide strategy and measure product outcomes.
• Legally eligible to work in India on an ongoing basis
• Fluency in English is required

We are looking to hire a Product Manager to join our Product Organization. Join us and help develop new capabilities that address the needs of our customers, empowering them to drive meaningful change in their organizations.

You will report to our Group Product Manager, Product Management and will work remotely from Bulgaria, collaborating with passionate teams across the globe to define the future of work collaboration.

You Will:

• Define a vision and strategy informed by company objectives, a deep understanding of customer needs, and industry best practices
• Partner with and influence technical and product leaders across Smartsheet to align strategy and platform investments
• Regularly present strategy, product concepts and roadmap to educate, influence and align with senior leadership
• Partner closely with research, design and engineering to create compelling, high-quality customer experiences
• Use internal and external data to guide experimentation, decisions, opportunities and evaluation of success
• Partner with research, product design, data science and analytics teams to run quantitative experiments and analysis to test hypotheses and iteratively develop product capabilities that our customers love
• Communicate strategy, product health, capabilities, experimentation status, and insights to a wide audience
• Write succinct and compelling product  strategy, execution and requirements documents
• Successful candidates will operate at both the strategic and tactical levels and form strong cross-team partnerships that ensure combined success for the product area
• Support other duties as needed

You Have:

• 2+ years of product management experience
• Experience partnering closely with engineering, design, user research and marketing teams. Successfully delivered a delightful user experience with high-scale platforms
• Passion to make customers and colleagues successful and pride in creating delightful customer experiences with high-scale platforms
• Data-driven mentality with a focus on metrics, analytics and experimentation
• Experience with agile development processes and frequent product releases
• Strong presentation skills to influence and align with senior management
• Experience delivering highly-complex consumer or B2B/enterprise software products from inception to launch
• Experience with agile development processes and frequent product releases
• Excellent written and verbal communication skills
• High interpersonal skills to build trusted and strategic cross-team partnerships rooted in customer benefit
• Technical degree, or equivalent experience working with engineers to make product decisions on behalf of customers
• Legally eligible to work in Bulgaria
• Fluency in English is required