Our Brand Studio seeks a Web Designer to create high-quality, on-brand web pages and visual assets for our marketing team. Working within our established web design system, this role focuses on visual execution   from conversion-focused landing pages and campaign hubs to visual assets and lightweight web animations. This role works within Smartsheet's established web design system. You will not be designing or modifying system-level components, page templates, or global styles — those are managed by the Web UX team. Your focus is on high-quality visual execution: building pages, creating assets, and delivering polished marketing experiences using existing tools and guidelines.

You will report to the Design Director located in  Costa Rica. This role is eligible for remote work within Costa Rica. You  must reside in Costa Rica.  

You Will:

• You will be the driving visual force for marketing our product, crafting high-converting landing pages, campaign hubs, and engaging digital assets. 
• Create low-fidelity page layout wireframes to plan visual composition before building in our CMS (Drupal).
• Work with our analytic teams to rapidly iterate on designs for A/B testing and experimentation.
• Collaborate effectively across teams and departments.
• Design and build web pages across marketing touchpoints using established components and design system guidelines. 
• Share and document your knowledge and perspective with peers.
• Advocate for process improvements related to production efficiencies and best practices.
• Manage a mix of large and small projects with overlapping priorities.
• Continually adopt new tools and practices as the work evolves.
• Collaborate with Motion Designers to create and implement lightweight, high-performance web animations using LottieFiles and JSON to enhance user engagement without sacrificing page speed.
• Collaborate with the Web UX team to ensure designs align with system capabilities before building.
• Design and produce visual web assets including background images, product visualizations, OG/teaser images, blog imagery, and iconography.
• Use the web component library in Figma to create mockups for landing pages, campaign pages, and promotional content — without modifying system-level components.
• Build and manage pages in Drupal using existing components and page templates; pass completed work to DXO for publishing.
• Reference Web UX team guidelines and demo/gallery pages to ensure correct component usage and layout application.
• Collaborate with the Web UX team to flag component limitations or inconsistencies.

You have:

• 5+ years in a web design or digital design role, with a portfolio demonstrating strong visual design, layout, and data-focused design.
• Experience designing simple solutions for complex problems and a stellar portfolio demonstrating a keen eye for typography, layout, data-driven design, and interactive web elements.
• Appreciation for user-centered design principles and how they inform visual and layout decisions.
• Proven track record for crafting simple, creative solutions for complex problems.
• A high degree of proficiency with Figma, Adobe Illustrator, and Adobe Photoshop is a hard requirement.
• A strong understanding of CMS-based web environments and how design system components are structured and applied. You must be comfortable working closely with Web UX Designers and DXO to execute your vision.
• Strong communication and interpersonal skills (visual, written, verbal, presentation); ability to work successfully with teams across the organization from different capabilities and backgrounds.
• Highly organized, track, and document all work.
• Academic studies/certifications or relevant experience on Design Thinking, Human Centered Design, and Web Design are a plus.
• Animation & Implementation is desirable: Proven experience creating, exporting, and implementing web animations using LottieFiles and JSON is a plus.
• Hands-on, proven experience building and managing sites within Drupal or similar CMS systems.
• Marketing Acumen: A strong understanding of digital marketing principles, user journey mapping, and what drives users to click, sign up, or request a demo.
• Strong visual design skills including typography, colour, layout, and image art direction. Proficiency in Adobe Illustrator and Photoshop is required.

Nice-to-Haves:

• Experience utilizing analytics from user testing, heatmaps (e.g., Hotjar, CrazyEgg) to drive design decisions.
• Familiarity with SEO best practices and how they impact web design.
• Experience creating assets for social media or paid ad campaigns.

Perks & Benefits:

• Fully paid Health & Life insurance for full-time employees and family members
• Monthly stipend to support your work and productivity
• 12 days paid Vacation + Flexible Time Away Program
• 20 weeks fully paid Maternity Leave
• 12 weeks fully paid Paternity/Adoption Leave
• Personal paid Volunteer Day to support our community
• Opportunities for professional growth and development including access to LinkedIn Learning online courses
• Company Funded Perks including a counseling membership and your own personal Smartsheet account
• Teleworking options from any registered location in Costa Rica (role specific)

We are  searching for an accomplished Sr. Video Producer & Editor to join our Brand Studio. We are looking for a stellar teammate who is passionate about narrative, visual language, and the power of empathy in the creative process.

You will report to the Video Production Lead located in Seattle and will be occasionally required to travel internationally up to 10% of the time (must have an active passport and valid US Visa ). This role is eligible for remote work within Costa Rica. You  must reside in Costa Rica.  

You Will:

• Use motion graphics, animation, and live-action footage to powerfully bring the Smartsheet brand to life in a visually compelling way.
• Produce and coordinate projects involving internal teams, customers, and agency partners, tracking key milestones from concept to delivery.
• Work with stakeholders on scripts and storyboards. Act as the bridge between the business and the creative, deciphering feedback for animators, editors, and vendors.
• Maintain a high level of polish and attention to detail, ensuring all marketing designs (for campaigns, social media, events, and sales collateral) are on-message and push creative boundaries.
• Actively participate in planning and objective creation to ensure video assets align with target audience needs and brand guidelines.
• Ask questions when out of your depth and support other duties as assigned to help the studio succeed.

You Have:

• 5+ years of experience producing and editing content within a marketing or creative environment ideally in a technology environment or related field.
• You are someone who understands the nuance of animation and flow, yet possesses the project management chops to lead a production from "scrappy" internal initiatives to high-budget broadcast spots. You will be a confident collaborator—comfortable leading when necessary and supporting when needed—always ensuring the final product is something the entire team can be proud of.
• Advanced proficiency in Adobe Creative Suite (Premiere, After Effects, and Photoshop are required; full suite preferred), with a strong emphasis on motion graphics animation and a continued ability to learn industry plug-ins, filters and any adjacent environments (Eleven Labs, Figma, Canva, Firefly, etc.
• Deep understanding of video production workflows, audio recording/mixing, and YouTube best practices.
• Experience working closely with essential executives and business leaders to form lasting internal partnerships.
• A body of work that demonstrates outstanding storytelling, "scrappy" problem-solving, and high-end production value.
• Bachelor’s degree, relevant certifications or equivalent experience in a relevant field (Film, Animation, Journalism, Marketing, or Communications).

Perks & Benefits:

• Fully paid Health & Life insurance for full-time employees and family members
• Monthly stipend to support your work and productivity
• 12 days paid Vacation + Flexible Time Away Program
• 20 weeks fully paid Maternity Leave
• 12 weeks fully paid Paternity/Adoption Leave
• Personal paid Volunteer Day to support our community
• Opportunities for professional growth and development including access to LinkedIn Learning online courses
• Company Funded Perks including a counseling membership and your own personal Smartsheet account
• Teleworking options from any registered location in Costa Rica (role specific)

We are searching for a high-caliber Senior Visual Designer, a visual ringer and conceptual powerhouse to join our fierce brand studio. Smartsheet is growing in every direction, and we need an "idea engine" who can concept across narrative, experience, and systems. You aren't just an expert in your craft; you possess an insatiable appetite for human insight and the discipline to execute flawlessly end-to-end.

You will report to the Creative Director in Costa Rica. This role is eligible for remote work within Costa Rica. You  must reside in Costa Rica. 

You will: 

• Push the Brand Forward: Create every piece of work with the intentional goal of elevating and evolving the Smartsheet brand identity.
• Lead & Mentor: Lead project’s execution, reviewing the output of junior designers and contractors to ensure world-class quality and professional growth.
• Master the System: Participate in the definition and creation of flexible, coherent design systems, and component libraries. Design mood boards, comps, concept sketches, presentation decks, style guides, and storyboards.
• Drive Full-Cycle Projects: Own projects from initial conception to final completion, deciding the most effective way to present work to stakeholders.
• Manage with Precision: Manage large-scale projects and deadlines, while helping less senior designers manage their time and resources effectively.
• Guide the Vision: Eloquently explain design decisions and guide stakeholder feedback to ensure all work stays "on brief" and aligned with strategic goals.
• Collaborate Cross-Functionally: Partner with technology and project management to ensure designs meet creative, strategic, and technical objectives.
• Commission Excellence: Identify and commission specialists (artists, photographers, etc.) to bring unique projects to life.
• Other job duties as assigned.

You have:

• Strategic Foresight: The ability to see the "big picture," understanding organizational resources and offering solutions within company processes.
• Proactive Ownership: A habit of anticipating stakeholder needs before they are requested; you take equal responsibility for the final project outcome.
• Multi-Tasking Mastery: The proven ability to juggle several large, complex projects simultaneously without losing attention to detail.
• 5+ Years of Experience: Extensive background in mid-to-senior level roles focused on marketing collateral, brand systems, and digital strategy for Technology companies.
• Expert Craftsmanship: Mastery of Adobe Creative Suite (Illustrator, Photoshop, InDesign, Creative Cloud, Firefly and Express).
• Bonus skills: Motion (After Effects), Document design (Google and Microsoft Office) and Web (Figma, Zeplin, Webflow, HTML/CSS, Drupal).
• Cultural Fluency: A deep understanding of global trends and the ability to design solutions that resonate across different regions and languages including but not limited to Generative and Agentic AI.
• Entrepreneurial Mindset: A "get things done" attitude that balances high-speed iteration with high-quality output.
• Educational Background: Bachelor’s degree in design, relevant studies and certifications or equivalent professional experience.

Perks & Benefits:

• Fully paid Health & Life insurance for full-time employees and family members
• Monthly stipend to support your work and productivity
• 12 days paid Vacation + Flexible Time Away Program
• 20 weeks fully paid Maternity Leave
• 12 weeks fully paid Paternity/Adoption Leave
• Personal paid Volunteer Day to support our community
• Opportunities for professional growth and development including access to LinkedIn Learning online courses
• Company Funded Perks including a counseling membership and your own personal Smartsheet account
• Teleworking options from any registered location in Costa Rica (role specific)