About the role

The Underwriting Support Associate provides administrative and analytical support to Underwriters. This role ensures proficient workflow, precise documentation and timely communication with internal and external stakeholders and teams enabling underwriters to make informed decisions.

Duties and Responsibilities:

• Support underwriting team with evidence requirements.
• Track the status of applications and policies to ensure timely processing.
• Act as a liaison between agents, clients, policy servicing team and underwriters, providing updates and clarifications.
• Addressing sales queries timely within agreed SLA.
• Generate, analyze, and distribute regular MIS reports (e.g., productivity, quality scores, pending cases, turnaround times, vendor reports) to management for performance tracking and decision-making.
• Help process reinstatement requests. Gather the required documentation. Coordinate with underwriters and other teams. This ensures smooth processing and communication.
• Assist with special projects and analysis as assigned by the Underwriting support manager.

Qualifications and Skills:

• Experience: >1-2 years in Life Insurance Operations, within Underwriting Support or policy servicing/customer service in the insurance sector.
• Education: Graduate in any stream (LOMA/III certifications are an advantage).
• Technical Skills: Proficiency in Insurance Core Systems (PAS).
• Proficiency in MS Excel, reporting tools, and MIS dashboards.
• Communication and customer service skills.
• Ability to work in high-pressure, high-volume environments.
• Attention to detail and accuracy in data entry and reporting.

#LI-Hybrid
#LI-PP1

About the role:

We are seeking a highly motivated and experienced Life Underwriting Trainer to join our team. The ideal candidate will be responsible for designing, developing, and delivering comprehensive training programs to enhance the knowledge and skills of our underwriting staff. This role involves creating engaging learning materials, conducting training sessions, and evaluating the effectiveness of training initiatives.

Roles & Responsibilities:

• Create and maintain engaging training materials, including job aids, e-learning modules, workshops, knowledge assessments and Standard Operating Procedures.
• Conduct instructor-led training sessions, workshops, and online training programs for underwriting staff.
• Evaluate training program efficiency through assessments, feedback, and performance metrics.
• Provide ongoing support and coaching to underwriting staff to ensure continuous improvement in underwriting practices.
• Stay current with industry trends, changes in regulations, advancements in underwriting technology, and new learning/development methodologies.
• Collaborate with subject matter experts and management to identify training needs and develop targeted training solutions.
• Support change management initiatives related to underwriting processes, systems, and methodologies.
• Foster an environment of psychological safety.

Qualifications & skills:

• 5+ years of experience in life underwriting or training.
• Proficient knowledge of life underwriting principles, practices, and regulatory requirements.
• Excellent communication, presentation, and facilitation skills.
• Proficiency in creating training materials using various software and tools.
• Ability to work autonomously and as part of a team.
• Certifications in training and development are a plus.

#LI-Hybrid
#LI-KP1

About the Role:

The Underwriting Quality Auditor ensures the accuracy, consistency, and compliance of underwriting decisions by conducting structured case audits, identifying quality gaps, and driving continuous improvement across the underwriting function.

Roles and Responsibilities:

• Audit underwriting cases to evaluate risk decisions, evidence utilization, and documentation quality against carrier guidelines and SOPs
• Track and report quality metrics — error rates, decision accuracy, and SLA compliance
• Provide structured feedback and support coaching interventions for underwriters
• Identify trends in errors and evidence quality; escalate systemic issues to leadership
• Collaborate with training team on identifying training needs
• Contribute to process improvement, SOP enhancement, and automation initiatives

Qualifications and Skills

• Graduate/Postgraduate in Medicine, or related field (M Pharma / Nursing/MBBS preferred)
• >5 years in Life/Health Insurance Underwriting with exposure to quality or audit functions
• Strong knowledge of APS/EHR/Lab Piq interpretation and US based underwriting guidelines
• High attention to detail and analytical thinking
• Strong communication for feedback and reporting
• Proficiency in MS Excel for trend analysis and scorecards

#LI-KP1
#LI-Hybrid

About the role

The Manager of Underwriting Assistance will lead the UW support team to ensure seamless end-to-end case management. This role is responsible for bridging the gap between initial application and the final underwriter decision by managing evidence ordering, requirement follow-ups, and vendor coordination.

Duties and Responsibilities:

• Manage a team of UW Assistants/Associates to ensure daily productivity targets are met. Workflow Management: Oversee case allocation to prevent bottlenecks in the "pre-underwriting" stage.WIP Management
• Accuracy Tracking: Ensure initial evidence ordering (PIA/RUW) triggers correctly and on time
• Quality Control: Audit the team's requirement-raising process to ensure "First Time Right" (FTR) principles, minimizing unnecessary multiple evidence triggers
• Vendor Liaison: Act as the primary point of contact for third-party vendors to resolve delays in  evidence uploads. Data Analytics: Maintain and present daily/weekly dashboards on assistance team productivity and evidence costs
• Strategy Implementation: Work closely with the Underwriting management to implement shifts in prioritization
• Process Improvement: Identify automation opportunities in the Underwriting process to reduce manual effort
• Handling sales queries timely and effectively within the defined SLA: Act as the primary escalation point for the Sales and Distribution channels, ensuring all Underwriting process-related queries regarding pending requirements or case status are resolved within the defined SLA. Move beyond just "sharing status" to actively providing solutions that move cases toward a final decision

Qualifications and Skills:

• Experience: At least 7-10 years in Life Insurance Operations, with at least 3–5 years in a managerial/supervisory role within Underwriting Support or policy servicing/customer service in the insurance sector
• Education: Graduate/Postgraduate in any stream (LOMA/III certifications are an advantage)
• Technical Skills: Proficiency in Insurance Core Systems (PAS)
• Advanced Excel skills for productivity tracking
• Familiarity with OCR/Digital document workflows
• Soft Skills: Strong follow-through and "ownership" mindset
• Ability to manage high-pressure, high-volume environments
• Excellent communication skills for cross-functional coordination

#LI-Hybrid
#LI-KP1

About the Role

Are you a life insurance underwriter with 3+ years of experience, who is passionate about the profession of underwriting? Are you interested in getting in on the ground floor of a growing team at an insurtech startup? Would you enjoy working in a collaborative environment where your opinion matters?

Duties and Responsibilities:

• Understand underwriting policies, guidelines, practices and procedures
• Determine whether to accept, modify, or decline a risk through evaluation of an individual's medical history or physical condition, occupational hazard, and financial background
• Communicate effectively both written and verbally to explain underwriting decisions
• Influence and champion changes to improve processes while maintaining mortality expectations Work efficiently to gather information necessary for decision making
• Ability to independently work assigned requests with minimal direction.
• Comfortable with ambiguity.

Qualifications and Skills:

• 4 year degree preferred
• Demonstrated knowledge of all aspects of risk selection (medical, non-medical, financial) Ability to think critically and problem solve independently
• Positive, inclusive, agile, and collaborative mindset
• Strong verbal and written communication skills
• Term and permanent life insurance underwriting
• In process or completed industry designations, i.e. LOMA, ALMI, FMLI, ALU, FALU