About the role

The Underwriting Support Associate provides administrative and analytical support to Underwriters. This role ensures proficient workflow, precise documentation and timely communication with internal and external stakeholders and teams enabling underwriters to make informed decisions.

Duties and Responsibilities:

• Support underwriting team with evidence requirements.
• Track the status of applications and policies to ensure timely processing.
• Act as a liaison between agents, clients, policy servicing team and underwriters, providing updates and clarifications.
• Addressing sales queries timely within agreed SLA.
• Generate, analyze, and distribute regular MIS reports (e.g., productivity, quality scores, pending cases, turnaround times, vendor reports) to management for performance tracking and decision-making.
• Help process reinstatement requests. Gather the required documentation. Coordinate with underwriters and other teams. This ensures smooth processing and communication.
• Assist with special projects and analysis as assigned by the Underwriting support manager.

Qualifications and Skills:

• Experience: >1-2 years in Life Insurance Operations, within Underwriting Support or policy servicing/customer service in the insurance sector.
• Education: Graduate in any stream (LOMA/III certifications are an advantage).
• Technical Skills: Proficiency in Insurance Core Systems (PAS).
• Proficiency in MS Excel, reporting tools, and MIS dashboards.
• Communication and customer service skills.
• Ability to work in high-pressure, high-volume environments.
• Attention to detail and accuracy in data entry and reporting.

#LI-Hybrid
#LI-PP1

About the role:

We are seeking a highly motivated and experienced Life Underwriting Trainer to join our team. The ideal candidate will be responsible for designing, developing, and delivering comprehensive training programs to enhance the knowledge and skills of our underwriting staff. This role involves creating engaging learning materials, conducting training sessions, and evaluating the effectiveness of training initiatives.

Roles & Responsibilities:

• Create and maintain engaging training materials, including job aids, e-learning modules, workshops, knowledge assessments and Standard Operating Procedures.
• Conduct instructor-led training sessions, workshops, and online training programs for underwriting staff.
• Evaluate training program efficiency through assessments, feedback, and performance metrics.
• Provide ongoing support and coaching to underwriting staff to ensure continuous improvement in underwriting practices.
• Stay current with industry trends, changes in regulations, advancements in underwriting technology, and new learning/development methodologies.
• Collaborate with subject matter experts and management to identify training needs and develop targeted training solutions.
• Support change management initiatives related to underwriting processes, systems, and methodologies.
• Foster an environment of psychological safety.

Qualifications & skills:

• 5+ years of experience in life underwriting or training.
• Proficient knowledge of life underwriting principles, practices, and regulatory requirements.
• Excellent communication, presentation, and facilitation skills.
• Proficiency in creating training materials using various software and tools.
• Ability to work autonomously and as part of a team.
• Certifications in training and development are a plus.

#LI-Hybrid
#LI-KP1

About the Role

The Ethos SRE group is looking for a SRE Engineer to collaborate with other teams to improve service reliability, automation  and observability and improve their application maturity, reliability, and production readiness. In this role, you will create new infrastructure and support tools, help other teams debug issues, and act as advisors regarding production readiness when new services are being designed and brought online. The person in this role will exhibit good mentoring and coding skills as well as the ability to solve complex problems related to reliability . This role also requires good interpersonal skills and the ability to motivate other teams to adopt best practices concerning reliability.

Duties and Responsibilities:

• Collaborate with other engineering teams to enhance the reliability and performance of applications, up to and including submitting PRs to their codebases with improvements
• Assist with automation, continuous integration and delivery of applications and configurations
• Assist other teams with designing solid foundations and best practices around running services in production environments
• Assist other teams implementing infrastructure level dependencies
• Help other teams identify, design, and monitor proper service-level indicators (SLI) and service-level objectives (SLO)
• Design and implement cross company resilient and reliable tools, resources, infrastructure and processes

Qualifications and Skills:

• 4+ years of full time software engineering experience in relevant role (Backend SWE / SRE / DevOps / Infrastructure / Operations)
• Experienced with software engineering best practices – design patterns, code reviews, testing, etc.
• Ability to communicate technical specifications both verbal and written
• Strong interpersonal skills
• A strong desire to remove any toil from a system
• Preferred background in distributed systems and infrastructure
• Preferred engineering experience in TypeScript, GoLang, Python, PostgreSQL, AWS
• Preferred experience with Kubernetes and Kubernetes operators
• Preferred knowledge of CI/CD systems
• Preferred experience with: Terraform, argoCD, Atlantis, GitHub Actions and DataDog

#LI-Hybrid
#LI-KP1

About the role

Ethos is on a mission to make financial security simple and accessible for every family. Building on our success in life insurance, we are launching a best-in-class annuities platform designed to provide families with reliable retirement income streams. As our Senior Manager, Annuities Sales, you will be a foundational leader responsible for building and scaling this critical new business. We are looking for a strategic, hands-on leader who can build the go-to-market playbook and operational engine while rolling up their sleeves as a player-coach to drive our initial sales success.

Duties and Responsibilities:

• Own the entire sales funnel and revenue targets for the annuities division, operating as a hands-on player-coach who actively sells, coaches, and drives weekly execution
• Build and scale a high-performing team of licensed sales and operations professionals, establishing rigorous coaching rhythms, clear performance metrics, and effective playbooks to consistently raise close rates
• Operate a hands‑on player‑coach who actively sells, coaches, and drives weekly execution
• Architect and manage the complete operational backbone—including licensing, suitability, rollovers, and commissions—to ensure an efficient and seamless customer experience
• Influence product and portfolio strategy using customer insight and unit economics; turn findings into requirements for education, quoting, e‑app, and servicing
• Shape go‑to‑market strategy with Marketing; tighten the loop from lead quality to scripts and funnel changes
• Establish coaching rhythms (call reviews, shadowing, certifications) that consistently raise close rates and customer trust
• Design and implement scalable operational processes for everything from application to policy administration, ensuring a seamless and efficient customer experience on our platform
• Establish and manage key performance indicators (KPIs) to foster a data-driven culture of high performance and accountability for both sales and operations

Qualifications and Skills:

• A proven seller with deep expertise in the annuities market and a track record of exceeding personal and team quotas in a consultative, compliance-heavy environment
• 7−12+ years of experience leading inside sales and operations teams, with a reputation for hiring top talent, building effective playbooks, and rapidly improving performance
• Must hold an active Life & Annuity producer license, be up-to-date with NAIC training, and be ready to take live calls and close business on day one
• Mastery of the end-to-end annuity process, from suitability reviews and replacements/rollovers to funding and post-issue servicing
• An analytical operator fluent in forecasting, pipeline management, and modern CRM/telephony systems, with the ability to translate data into action
• An excellent hands-on coach and writer, able to craft effective scripts and training materials that measurably improve team performance
• A natural cross-functional partner who uses data and customer insight to influence Product, Marketing, and Engineering
• Thrives in a fast-moving, tech-forward culture with a strong bias for action and an ownership mindset to make our platform the category leader

#LI-Remote  #LI-AG1

The US national base salary range for this full-time position is $102,000 -$180,000. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. 

Please note that the compensation details listed in US role postings reflect the base salary only and do not include applicable bonus, equity, or benefits. 

You can find further details of our US benefits at https://www.ethoslife.com/careers/

About the Role

As a Software Engineer, you'll work across the stack and be responsible for building scalable platform services and systems. You’ll work closely with other engineers to build and ship key features. We are detail oriented and value clean, modular, and high-performing code. You'll help architect and build our internal standards and frameworks.

Duties and Responsibilities:

• Design, build and maintain complex backend systems
• Collaborate with other engineers, PMs and non-technical stakeholders to develop and ship features
• Design, build, and maintain our API’s
• Find and solve performance issues
• Participate in code reviews
• Communicate best practices to the team
• Mentor junior engineers

Qualifications and Skills:

• 4+ years of experience
• Experience building complex architecture systems from the ground up, experience with backend architectural patterns of large, high-scale web applications
• Ability to design clean APIs and understanding of performance issues
• Experienced with software engineering best practices – design patterns, code reviews, unit and integration testing, etc.
• Ability to communicate technical specifications both verbal and written
• Understanding of security, common attacks and defenses
• Experienced with software engineering best practices – design patterns, code reviews, unit and integration testing, etc.
• Ability to succinctly communicate technical specifications both verbal and written
• Command over front-end web technologies such as HTML, CSS and React
• Familiar with optimizing Core Web Vitals and loading speed performance
• Knowledge of mobile first responsive styling methodologies
• Experience working with third-party lifecycle communication infrastructure, including platforms like Iterable, Twilio, Salesforce, and Regal, to orchestrate multi-channel customer engagement
• Solid CS fundamentals – including data structures and algorithms
• Understanding of security, common attacks and defenses
• Knowledge of build systems configurations and setup - such as Webpack
• Experience with infrastructure, distributed systems, and deploying apps into a high-scale environment with integrated logging and monitoring technologies
• Expert at leveraging agentic coding tools (e.g., Claude Code, Cursor, Copilot) to accelerate development workflows and improve engineering productivity
• Full stack engineering experience in Javascript, Typescript, Node or Python

#LI-Remote

#LI-MK1

The US national base salary range for this full-time position is $96,000 - $169,000. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. 

Please note that the compensation details listed in US role postings reflect the base salary only and do not include applicable bonus, equity, or benefits. 

You can find further details of our US benefits at https://www.ethoslife.com/careers/

About the Role

Ethos is looking for an ambitious self-starter for our Principal, Corporate Finance role! This hire will play a major role in defining the company’s financial plan and provide financial and operational decision support to cross-functional partners. You will play an integral part in Ethos' success by scaling and improving our corporate finance functions, driving financial planning processes, and working with various business partners to develop strategic analyses on key business initiatives. 

This role will have high visibility across the executive team and will require you to solve the most complex, interesting challenges of a rapidly-scaling startup. If you enjoy working in an environment that is fast-paced, analytically rigorous, mission-driven and impact-oriented, read on and get in touch!

Duties and Responsibilities:

• Implement new processes and improve financial controls to ensure the health and stability of our increasingly complex business
• Own and drive financial planning and budgeting processes. You will play a critical role in determining resource allocation and guiding Ethos’ growth and trajectory   
• Develop and monitor critical financial performance metrics. Drive key corporate reporting requirements to the Board of Directors and Executive Team (e.g. company level KPI tracking, performance to plan, budget vs. actual variance analysis and more)
• Actively contribute to the design and implementation of accounting and planning tools (e.g., NetSuite, Anaplan, Adaptive, etc.)
• Drive high-impact strategic and operational initiatives and deliver business analytics and insights to drive decision making related to unit economics, customer acquisition, operations, core business expansion, and new opportunities
• Apply a data-driven analytical approach to influence decision making and support company leadership in evaluating strategic initiatives 

Qualifications and Skills:

• A minimum of 10 years of relevant work experience in Corporate Finance / FP&A / Strategic Finance, preferably including 3+ years at publicly traded companies or late stage pre-IPO companies. Prior experience in investment banking and/or private equity / growth equity a plus
• Best-in-class excel skills and extensive experience developing insightful financial models and quantitative analyses, paired with strong critical thinking and sound business judgment 
• Prior experience building and leading finance teams
• Expert in building new processes in an enterprise financial planning system (e.g., Adaptive, Anaplan) 
• Motivated self-starter with a track record of success and a proven ability to juggle multiple projects/tasks while hitting deadlines. Desire to own and drive projects from Day 1
• Excellent communication skills and effective cross-functional collaborator
• Exceptional attention to detail
• Deep understanding of valuation methods and strong working knowledge of GAAP

Nice to Have:

• SQL knowledge

#LI-I  #LI-MK1

The US national base salary range for this full-time position is $128,000 - $226,000. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. 

Please note that the compensation details listed in US role postings reflect the base salary only and do not include applicable bonus, equity, or benefits. 

You can find further details of our US benefits at https://www.ethoslife.com/careers/

About the Role

Ethos is looking for an ambitious self-starter to join our Corporate Finance & FP&A function! This hire will play a major role in defining the company’s financial plan and provide financial and operational decision support to cross-functional partners. You will play an integral part in Ethos' success by scaling and improving our corporate finance functions, driving financial planning processes, and working with various business partners to develop strategic analyses on key business initiatives. 

This role will have high visibility across the executive team and will require you to solve the most complex, interesting challenges of a rapidly-scaling startup. If you enjoy working in an environment that is fast-paced, analytically rigorous, mission-driven and impact-oriented, read on and get in touch!

Duties and Responsibilities:

• Play a major role in building and scaling the corporate finance function. Implement new processes and improve financial controls to ensure the health and stability of our increasingly complex business
• Own and drive financial planning and budgeting processes. You will play a critical role in determining resource allocation and guiding Ethos’ growth and trajectory   
• Develop and monitor critical financial performance metrics. Drive key corporate reporting requirements to the Board of Directors and Executive Team (e.g. company level KPI tracking, performance to plan, budget vs. actual variance analysis and more)
• Actively contribute to the design and implementation of accounting and planning tools (e.g., NetSuite, Anaplan, Adaptive, etc.)
• Drive high-impact strategic and operational initiatives and deliver business analytics and insights to drive decision making related to unit economics, customer acquisition, operations, core business expansion, and new opportunities
• Play a pivotal role in capital raise activities and investor and lender engagement
• Apply a data-driven analytical approach to influence decision making and support company leadership in evaluating strategic initiatives 

Qualifications and Skills:

• A minimum of 6 years of relevant work experience in Corporate Finance / FP&A / Strategic Finance, preferably including 2+ years at publicly traded companies or late stage pre-IPO companies. Prior experience in investment banking and/or private equity / growth equity a plus
• Best-in-class excel skills and extensive experience developing insightful financial models and quantitative analyses, paired with strong critical thinking and sound business judgment 
• Expert in building new processes in an enterprise financial planning system (e.g., Adaptive, Anaplan) 
• Motivated self-starter with a track record of success and a proven ability to juggle multiple projects/tasks while hitting deadlines. Desire to own and drive projects from Day 1
• Excellent communication skills and effective cross-functional collaborator
• Exceptional attention to detail
• Deep understanding of valuation methods and strong working knowledge of GAAP
• SQL knowledge is a plus

#LI-I  #LI-MK1

The US national base salary range for this full-time position is $109,000 - $192,000. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. 

Please note that the compensation details listed in US role postings reflect the base salary only and do not include applicable bonus, equity, or benefits. 

You can find further details of our US benefits at https://www.ethoslife.com/careers/

About the Role

We’re looking for a seasoned product manager to join our Consumer Product team. This team is responsible for building a delightful digital consumer experience, from onboarding users to helping them identify their families’ needs to purchasing the right insurance products to protect their families.

The ideal candidate will combine first-principles thinking, understanding of consumer needs, and creativity to envision delightful customer experiences. They’ll drive experimentation and strong execution to deliver results. We’re looking for an entrepreneurial product leader who is passionate about advocating on behalf of users and driving business growth, demonstrates a high degree of ownership, and is looking to join a team with a clear mission and purpose.

Duties & Responsibilities: 

• Build experiences that touch millions of online insurance shoppers. This is a very customer-focused role with the opportunity to deliver measurable and visible impact
• Own the user experience, from the top of the funnel through to the bottom. Use consumer insights and data to drive improvements to the user experience and conversion rates
• Educate consumers on the need for Life Insurance and help them purchase the right type and level of coverage to protect their families
• Improve conversion rates by removing unnecessary friction and motivating users to complete the application
• Take new insurance products (e.g. Indexed Universal Life, Whole Life) to market.
• Build a great end to end experience anchored on accessibility, delight and simplicity
• Operate with ownership and have a high degree of autonomy. Ethos is a product first company, where Product Managers operate with autonomy and ownership

Skills & Qualifications: 

• 10+ years of total experience in the technology industry
• 5+ years of experience as a product manager in a high growth technology company, building products that touch millions of consumers. 
• Ability to generate, test, and refine hypotheses using a blend of data, user insights, and market trends, ensuring product decisions are both innovative and impactful.
• Ability to seamlessly transform ideas into actionable plans and user-resonant designs, utilizing rapid prototyping and feedback-driven iterations for continuous improvement
• Strong analytical orientation: a focus on data driven decision making and the ability to measure success. Experience performing basic self-serve analytics using SQL and Amplitude while leveraging product analytics for complex analysis is a plus
• Ability to work cross functionally with other team members, and key Engineering and Design stakeholders to build delightful product experiences
• Drive to set and chase ambitious goals, prioritize what really matters, overcome inevitable obstacles, and execute effectively
• Track record of solving hard customer problems and driving business growth
• Major stakeholders are based in our San Francisco office, remote candidates may be considered 

#LI-Remote #LI-MB1

The US national base salary range for this full-time position is $147,000 - $293,000. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. 

Please note that the compensation details listed in US role postings reflect the base salary only and do not include applicable bonus, equity, or benefits. 

You can find further details of our US benefits at https://www.ethoslife.com/careers/

About the Role:

The Underwriting Quality Auditor ensures the accuracy, consistency, and compliance of underwriting decisions by conducting structured case audits, identifying quality gaps, and driving continuous improvement across the underwriting function.

Roles and Responsibilities:

• Audit underwriting cases to evaluate risk decisions, evidence utilization, and documentation quality against carrier guidelines and SOPs
• Track and report quality metrics — error rates, decision accuracy, and SLA compliance
• Provide structured feedback and support coaching interventions for underwriters
• Identify trends in errors and evidence quality; escalate systemic issues to leadership
• Collaborate with training team on identifying training needs
• Contribute to process improvement, SOP enhancement, and automation initiatives

Qualifications and Skills

• Graduate/Postgraduate in Medicine, or related field (M Pharma / Nursing/MBBS preferred)
• >5 years in Life/Health Insurance Underwriting with exposure to quality or audit functions
• Strong knowledge of APS/EHR/Lab Piq interpretation and US based underwriting guidelines
• High attention to detail and analytical thinking
• Strong communication for feedback and reporting
• Proficiency in MS Excel for trend analysis and scorecards

#LI-KP1
#LI-Hybrid

About the Role

As a full stack engineer, you'll work across the stack and be responsible for the entire customer journey from where we store data to our server application logic, to our front end UI. You’ll work closely with our other engineers to build and ship key features. We are detail oriented and value clean, modular, and high-performing code. You'll help architect and build our internal standards and frameworks. We love engineering-wide consistency in code and have huge ambitions on both client and server side.

Duties and Responsibilities:

• Collaborate with other engineers and designers to develop and ship features
• Design, build, and maintain our API’s
• Write efficient, modular, and reusable libraries and abstractions
• Design and build internal tooling to improve development efficiency
• Find and solve performance issues
• Participate in code reviews
• Communicate best practices to the team
• Mentor junior engineers

Qualifications and Skills:

• 4+ years of full time engineering experience
• Expert in Javascript
• Full stack engineering experience in Javascript/NodeJS, Python/Django, 
• Expert in SQL, database design, and familiarity with PostgreSQL
• Experience with front and back end architectural patterns of large, high-scale web applications
• Ability to design clean APIs and understanding of performance issues
• Experienced with software engineering best practices – design patterns, code reviews, unit and integration testing, etc.
• Ability to communicate technical specifications both verbal and written
• Command over front-end web technologies such as HTML, CSS, React
• Solid CS fundamentals – including data structures and algorithms
• Understanding of security, common attacks and defenses
• Knowledge of build systems configurations and setup - such as Webpack
• Experience with infrastructure, distributed systems, and deploying apps into a high-scale environment

#LI-KP1

#LI-Hybrid

About the role

Ethos is looking for a strategic, execution-oriented leader to serve as Director of Consumer Revenue Operations. In this role, you will own the operational backbone of our B2C go-to-market teams — setting the strategic direction for how we instrument, optimize, and scale our revenue engine. You will lead a team of RevOps professionals, partner directly with Sales, CX, Product, and Finance leadership, and be accountable for the systems, data, and processes that drive revenue growth and operational excellence across the consumer business.

This is a high-leverage role for a leader who can operate at both the strategic and tactical level — equally comfortable presenting to executives, architecting Salesforce workflows, and rolling up their sleeves to diagnose a funnel problem.

Duties and Responsibilities:

Strategy & Leadership

• Define and execute the multi-year RevOps roadmap for the Consumer GTM organization, aligned to company OKRs and revenue targets
• Build, lead, and develop a team of RevOps analysts and Salesforce administrators; set team goals, manage performance, and create growth paths
• Serve as a key strategic partner to Consumer Sales and CX leadership, providing the data and operational infrastructure needed to make confident, high-velocity decisions
• Represent RevOps in cross-functional leadership forums; influence product roadmap and business operations priorities

Systems & Process Ownership

• Own end-to-end administration and strategic configuration of Salesforce and the broader sales technology stack (telephony, dialer, enablement tools, etc.)
• Design and implement scalable standard operating procedures across Revenue Operations functions; drive adoption and compliance across the GTM org
• Partner with Engineering and Product to scope, prioritize, and deliver automation and process improvements that increase Sales and CX productivity

Analytics & Insights

• Build and maintain the data infrastructure and reporting layer that powers executive-level visibility into sales performance, funnel health, and operational KPIs
• Translate complex data into clear, actionable insights for senior stakeholders; surface risks and opportunities proactively — not reactively
• Establish data quality standards and governance practices across all revenue systems

Growth & Scalability

• Lead end-to-end strategic initiatives aligned with quarterly revenue goals; drive projects from scoping through implementation and measurement
• Evaluate, pilot, and integrate new sales and CX enablement technologies; build the business case and lead rollouts
• Identify structural gaps in our tools and operations before they become constraints on growth

Qualifications and Skills: 

Experience

• 8+ years of overall experience in Revenue Operations, Sales Operations, Strategy, or a related field — with a track record of increasing scope and ownership
• 4+ years leading or significantly influencing a B2C or D2C revenue function
• 3+ years of people management experience, including developing analysts and senior individual contributors
• Prior experience in a high-growth, ambiguous startup or scale-up environment

Technical

• Proven track record of building and implementing complex business requirements across CRM and Sales Enablement tools
• Systems thinker with demonstrated ability to design and orchestrate workflows across large, high-velocity B2C sales organizations 
• Practical experience applying AI tools to RevOps workflows and analytics whether for analysis, automation, agent productivity, or decision support 
• Strong analytical skills; proficient in SQL and Excel/Sheets; experience with BI tools a plus

Leadership & Communication

• Exceptional written and verbal communication skills; able to present to and influence C-suite and VP-level stakeholders
• Strong project management instincts and can evaluate, re-prioritize, and deliver against aggressive deadlines in a fast-moving environment
• High standards for data quality and operational rigor; a bias toward getting things right, not just fast

Nice to Have

• MBA or equivalent advanced degree
• Experience partnering directly with engineering teams on systems integrations
• Background in life insurance, fintech, or other regulated B2C verticals

#LI-Remote  #LI-AG1

The US national base salary range for this full-time position is $162,000 - $287,000. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. 

Please note that the compensation details listed in US role postings reflect the base salary only and do not include applicable bonus, equity, or benefits. 

You can find further details of our US benefits at https://www.ethoslife.com/careers/

About the role

The Strategic Account Manager will work closely with the Enterprise Sales team to grow and manage enterprise level accounts. 

Duties and Responsibilities:

• Lead post-deal partner management that includes, but isn’t limited to, driving sales planning, adoption of the Ethos offering and managing growth
• Monitor and maintain account performance using data-driven metrics
• Cultivate strong relationships with key agents and influencers
• Establish thought leadership and help build a trusted brand
• Roll up your sleeves and execute in ambiguous environments
• Willingness to dive into the user experience, product road map and be the voice of the account partner to internal stakeholders
• Expected travel ~5 days/month

Qualifications and Skills:

•  Experience with Network Marketing Organizations
• 5 years experience in Life Insurance distribution
• Demonstrated sales development experience to drive sales growth through newly acquired distribution relationships with downline sub-agencies and agents
• Competitive product and operational value chain knowledge to convey the story of Ethos’ key points of differentiation and advantage
• Strength to craft a value proposition based on the needs of the partner and sell the appropriate solution per situation
• Ability to oversee partnership onboarding, integration and relationship management to ensure a successful partnership
• Ability to drive optimization of sales processes & integrations
• Ability to design and drive execution of account growth rollout plans (e.g. integration plans, enablement, co-marketing efforts) with key stakeholders across the partner organization
• History of working with marketing, operations and other cross-functional teams to drive adoption by the agent force
• Strong interpersonal skills, with the ability to identify and provide comprehensive solutions for varying partner needs
• Excellent project management skills
• Self-starter attitude and ability to thrive in a fast-paced, autonomous team environment
• Marketing and/or consumer sales experience preferred
• Experience scaling and optimizing enterprise partnerships and accounts preferred
• Tech savvy with a progressive and innovative view of insurtech and fintech opportunities in a mature industry
• Passionate about the mission to “protect the next millions of families”
• Prefer candidates located within 1 hour drive of a major airport

#LI-Remote  #LI-AG1

The US national base salary range for this full-time position is $102,000 -$180,000. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. 

Please note that the compensation details listed in US role postings reflect the base salary only and do not include applicable bonus, equity, or benefits. 

You can find further details of our US benefits at https://www.ethoslife.com/careers/

About the Role

The role of an Insurance Sales Specialist is to confidently guide customers through the life insurance buying process by educating customers on how life insurance works, which products are best suited for specific situations and to provide a world class customer experience by ensuring transparency in an industry that’s generally overly complicated, ambiguous and slow to adapt.

You will be responsible for outreach to customers that begin an application on our site, and will assist customers with their application, as well as guide customers through the final journey of purchasing the policy once they’ve been approved for coverage. If you’re looking for a role that is responsible for shaping the future of life insurance sales and provides security for families in the event that the worst were to happen, then look no further! 

To succeed in this role, you should have a strong desire to win and overachieve, while exuding a positive attitude and positive energy with customers and teammates. We’re looking for experienced sales professionals with exceptional communication skills, a strong passion for helping others and a drive to improve and get better each day. 

Duties and Responsibilities:

• Engage potential customers through inbound and outbound calls, emails and SMS 
• Educate customers on Ethos’ products and processes
• Uncover and understand an individual’s needs through in-depth discovery and position Ethos’ value according to those specific needs 
• Build relationships and instill trust with customers in order to drive monthly and quarterly conversion targets
• Partner with colleagues in sales, marketing, customer experience, and product in order to execute team and company goals
• Manage a pipeline of customers and perform follow-up through the application and purchasing process
• Iterate and improve upon workflows and outreach strategies
• Drive referral activity by creating positive customer experiences 

Qualifications and Skills:

• 2-3 years of experience in life insurance telesales experience 
• Strong proficiency working with Salesforce or equivalent sales/CRM software
• Strong sales track record and exceptional sales techniques with the ability to overcome customer objections
• Strongly prefer sales candidates that are bilingual in English and Spanish 
• Ability to multitask, prioritize, and manage time effectively
• Ability to identify friction points for the customer and come up with solutions
• Excellent time management and organizational skills
• Can adapt to changes quickly
• Incredible drive to win
• Quick learner comfortable in a fast-paced, dynamic environment
• Excellent communication skills including strong phone presence
• Passionate about delivering exceptional customer service

#LI-Remote #LI-AG1

The US national on target earnings (OTE) range for this full-time position is $70,000 - $200,000. Our ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire on target earnings (OTE) for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. We offer a W-2 hourly base pay plus commissions.

Please note that the compensation details listed in US role postings reflect the base salary only and do not include applicable bonus, equity, or benefits. 

You can find further details of our US benefits at https://www.ethoslife.com/careers/

About the Role

The role of an Index Universal Life (IUL) Sales Specialist is to confidently guide customers through the IUL insurance buying process by educating customers on how IULs works, which products are best suited for specific situations and to provide a world class customer experience by ensuring transparency in an industry that’s generally overly complicated, ambiguous and slow to adapt.

You will be responsible for outreach to customers that begin an application on our site, and will assist customers with their application, as well as guide customers through the final journey of purchasing the policy once they’ve been approved for coverage. If you’re looking for a role that is responsible for shaping the future of life insurance sales and provides security for families in the event that the worst were to happen, then look no further! 

To succeed in this role, you should have a strong desire to win and overachieve, while exuding a positive attitude and positive energy with customers and teammates. We’re looking for experienced sales professionals with exceptional communication skills, a strong passion for helping others and a drive to improve and get better each day. In this role, you will:

Duties and Responsibilities:

• Engage potential customers through inbound and outbound calls, emails and SMS
• Educate customers on Ethos’ products and processes
• Uncover and understand an individual’s needs through in-depth discovery and position Ethos’ value according to those specific needs
• Build relationships and instill trust with customers in order to drive monthly and quarterly conversion targets
• Partner with colleagues in sales, marketing, customer experience, and product in order to execute team and company goals
• Manage a pipeline of customers and perform follow-up through the application and purchasing process
• Iterate and improve upon workflows and outreach strategies
• Drive referral activity by creating positive customer experiences 

Qualifications and Skills:

• 2-3 years of experience in life insurance telesales experience
• Strong proficiency working with Salesforce or equivalent sales/CRM software
• Strong sales track record and exceptional sales techniques with the ability to overcome customer objections
• Strongly prefer sales candidates that are bilingual in English and Spanish
• Ability to multitask, prioritize, and manage time effectively
• Ability to identify friction points for the customer and come up with solutions
• Excellent time management and organizational skills
• Can adapt to changes quickly
• Incredible drive to win
• Quick learner comfortable in a fast-paced, dynamic environment
• Excellent communication skills including strong phone presence
• Passionate about delivering exceptional customer service

#LI-Remote #LI-AG1

The US national on target earnings (OTE) range for this full-time position is $70,000-200,000. Our ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire on target earnings (OTE) for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. We offer a W-2 hourly base pay plus commissions

Please note that the compensation details listed in US role postings reflect the base salary only and do not include applicable bonus, equity, or benefits. 

You can find further details of our US benefits at https://www.ethoslife.com/careers/

About the Role

As a Software Engineer, Test, you'll have an opportunity to work with some of the best engineers in the InsureTech space. You’ll design and implement test automation that will be built ground up to support Ethos. We are detail-oriented and value clean, modular, and high-performing code. You’ll maintain test scripts and will scale up the tests for faster and reliable execution. 

Duties and Responsibilities:

• Be a strong quality advocate, collaborating closely with software engineers, designers, and product managers, etc. to release life-changing products
• Design and deliver risk-based test plans for new features and functionality, choosing the right method of testing for each situation or phase (scenario, exploratory, scripted, manual, automated, etc.)
• Help ensure your vertical's releases adhere to deadlines while not compromising on quality
• Pair with software engineers to identify coverage gaps, automate repeated tasks, and build regression test coverage through existing or new infrastructure
• Be a reliable, friendly source of feedback on new functionality, features, and process changes
• Awe your team by uncovering or better yet preventing corner case defects

Qualifications and Skills:

• A minimum of 3 years of software development or test framework development experience
• Proficient in at least one programming/scripting language (e.g. Javascript, Java, Python).
• Familiarity with CI/CD and infrastructure tools (e.g. AWS/GCP, etc.).
• Experience with hands-on automation framework development: TestNG/Cypress/Selenium/Rest Assured/Cucumber/Jest etc.
• Expertise on test-driven development, developing different levels of automated tests, such as unit tests, integration tests, and functional tests
• Self-directed, deeply curious and you take action on your great ideas
• Detail oriented and have amazing communication skills; explaining technical problems succinctly and clearly
• Willingness to challenge existing practices in order to make them even better

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About the Role

We are looking for an ambitious self-starter with a strong track record of delivering results. This role will put you in the middle of the action, requiring you to tackle complex challenges in a rapidly-scaling startup. You will work cross-functionally to generate product insights in our direct-to-consumer business. Through critical thinking and analytical rigor, you will understand user behavior and engagement, enabling us to innovate on our product. You will also provide visibility into performance drivers, empowering leaders to make data-supported decisions. If you thrive in a fast-paced, mission-driven, and impact-oriented environment, we encourage you to apply!

Duties and Responsibilities:

• Work closely with PMs to define feature goals and lead A/B testing and experimentation initiatives, including designing tests, tracking events and properties, and analyzing results to understand attribution, causation, and incremental lift
• Proactively generate exploratory analyses and in-depth research on large data sets to help product teams uncover high-impact opportunities 
• Use your wizardly data querying and visualization skills to answer any question in a way that provides actionable insights
• Develop easy-to-consume dashboards and frameworks to monitor and visualize KPIs
• Influence strategic changes by presenting insights and recommendations to various organizational levels, including executives
• Collaborate with data engineers to maintain consistent business logic throughout the organization
• Foster a data-driven, test-and-learn culture with your passion for storytelling through data and surfacing insights via analytics, experimentation, and research into the user journey and customer funnel

Qualifications and Skills:

• 7+ years of experience in data analysis, data science, and/or data-driven product management
• Expert knowledge of SQL
• Expertise with data visualization tools to convey actionable insights to product managers and business leaders
• Experience in A/B testing and experimentation best practices
• Knowledge of basic statistical techniques; linear and logistic regression, confidence intervals
• Familiarity with a scripting language like Python or R 
• Proven ability to work independently, multi-task, and thrive in a fast-paced environment

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About the role:

We are hiring a Sr. Lifecycle Growth Manager to own activation end-to-end — the single highest-leverage stretch of our funnel. This is the work of recovering applicants who stall mid-application and converting approved customers who have not yet activated into paying policyholders. It is where intent either converts into revenue or leaks out, and it is the workstream with the most room to move the business in the next four quarters.

You will own the lifecycle strategy across two connected phases. In pre-approval, you will own the recovery layer for application drop-off — the sequences, nudges, and in-product interventions that bring stalled applicants back into the flow and through to approval. In ANA, you will own a fully personalized program segmented by where the approved customer dropped off and what the behavioral signals tell us about why.

This is a high-leverage IC role for someone who operates like a PM, thinks like a data scientist, and ships like an operator. You will run a high-velocity experimentation program, design product-led growth loops that go beyond email, and be the operational spine that turns activation OKRs into shipped work.

This is not a campaign-manager role. It is a role for someone who wants a seat at the strategy table, who can debate tradeoffs with a Director, and who is as comfortable writing SQL as writing a test plan.

What You'll Own:

Application Drop-Off Recovery

Own the lifecycle layer that recovers applicants who stall mid-application. You will map where drop-off concentrates across the application flow — saved-progress abandonment, step-level friction, medical exam scheduling hesitation, underwriting-window stalls — and build targeted recovery interventions for each leak point. You will work step-by-step, not in generic sequences: a customer who drops off at health disclosure gets a different treatment than one who drops off at payment details.

You will partner with Product and Engineering on in-product recovery surfaces (saved-progress resumption, step-specific support prompts) and own the outbound recovery motion across email, SMS, push, and Regal. Success is measured in step-to-step conversion lift and applicant-to-approved rate.

ANA Personalization

Own the ANA program with personalization as the core design principle, not a phase-two enhancement. The primary segmentation axis is drop-off point — a customer who was approved but never returned to view their quote needs a fundamentally different treatment than one who viewed a quote, selected a term, and abandoned at checkout. You will build distinct journeys for each drop-off cohort and layer secondary personalization on top: persona signals (price-sensitive, health-uncertain, comparison shopper, distracted/busy), term-length selected, quoted price band, and engagement recency.

You will own the evergreen ANA flow, term-length education moments, pricing transparency touchpoints, and social proof frameworks — all tuned to the specific drop-off point they are recovering. Success is measured in activation rate lift by cohort, not in email opens or aggregate sends.

Experimentation Engine

Own the end-to-end testing roadmap for activation. Move us from sporadic tests to a high-velocity program — 10+ well-designed experiments per quarter with clean hypotheses, appropriate power, and ruthless post-mortems. You decide what gets tested, you enforce statistical integrity, and you translate winners into roadmap changes. Incrementality tests, holdouts, frequency-cap experiments, and multivariate designs are in your default toolkit.

Product-Led Activation Growth

Activation is not an email problem. You will partner with Product and Engineering to design in-product interventions — application-step nudges, saved-progress recovery surfaces, pricing-transparency moments, term-length education, and post-approval decision support — that compound with our outbound channels. You will write PRDs, scope experiments with engineers, and measure feature adoption alongside channel metrics. You treat the product and the CRM as a single activation funnel.

Lifecycle Operations & Velocity

Turn strategy into shipped work. You will translate quarterly OKRs into concrete execution plans, architect the workflows that let the lifecycle operations execution team move fast with low error rates, and serve as the escalation point when ambiguous requirements or data issues block the team. You will co-own the planning table with US leadership during quarterly cycles and push back — with evidence — when a strategy is flawed or slower than it needs to be.

AI-Native Workflow Design

We are building an AI-native lifecycle function. You will use LLM-powered workflows to compress the time from hypothesis to shipped test — generating copy variants, QA'ing journeys, segmenting cohorts, and drafting briefs. This is not about using ChatGPT/ Claude occasionally; it is about designing systems where AI agents handle the execution layer so human time goes to strategy, analysis, and judgment calls.

Platform & Data

Act as the super-admin for our CRM stack (Iterable, Regal, and adjacent tooling). Partner with Engineering and Analytics to keep data pipelines clean, event schemas scalable, and deliverability pristine. You do not need to be the deepest technical expert on every platform, but you need to know enough to earn the team's respect and make the right architectural calls.

Duties and Responsibilities:

• You have 7-10+ years in lifecycle marketing, growth product management/ product-led-growth, or CRM at a B2C tech, fintech, SaaS, or marketplace company — with demonstrated impact on LTV, retention, or activation metrics that mattered to the business.
• You are fluent in SQL and understand the data in and out. You do not wait for an analyst to tell you whether a campaign worked — you pull the data yourself, segment the cohort, and come back with the answer. You understand statistical significance, power analysis, cohort retention curves, and the difference between a lift that is real and a lift that is noise.
• You have shipped PLG experiments, not just email campaigns. You have written a PRD, worked through a trade-off with an engineer, and measured in-product feature adoption. You understand that the highest-leverage lifecycle work often lives inside the product.
• You are hands-on with enterprise CRM platforms — Iterable, Braze, Customer.io, or similar. You can build a complex multi-branch journey without hand-holding, and you can debug why a campaign is not firing without escalating to a vendor rep.
• You communicate like a senior operator. You can debate strategy with a Director, write a decision memo, and hold your ground when you disagree — while staying open when the counterpoint is stronger. You default to direct, concise, written communication and flag ambiguous items explicitly rather than resolving them with unspoken assumptions.
• You have worked across time zones with a US-based manager and know how to make asynchronous collaboration work — owning hand-offs, writing clear updates, and protecting the golden-hour overlap for high-bandwidth decisions.

Nice to Have

• Experience at a fintech, insurtech, or regulated-vertical company where compliance shapes the lifecycle program
• Hands-on background leading an ESP or CDP migration (Iterable, Braze, Responsys, Salesforce Marketing Cloud)
• Experience in a two-sided marketplace or high-volume B2C environment
• Prior PM or PM-adjacent role — you have owned a roadmap, not just a campaign calendar
• Working familiarity with experimentation platforms (Optimizely, Statsig, LaunchDarkly, or in-house feature flagging)
• Basic HTML/CSS fluency — enough to debug a rendering issue without waiting on a developer

How We Work

We move fast, ship small, and measure everything. We prefer shipping an imperfect test this week over a perfect one next quarter. We over-communicate in writing, treat post-mortems as sacred, and are genuinely allergic to work that does not connect back to a revenue or retention number. We believe the best lifecycle teams in the world will be AI-native by default within the next two years, and we are building accordingly.

If you want to run a campaign calendar, this is the wrong role. If you want to architect a growth engine, let's talk.

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About the role:

Ethos is looking for a Senior Product Manager, Life Insurance Products with solid experience in the life insurance industry. This includes involvement in developing and launching new life insurance products, understanding policy administration systems, and knowledge of the entire life insurance lifecycle — including product design, distribution, underwriting, purchase, and administration.

You will play a significant role in identifying and analyzing new product and insurance distribution opportunities. The goal is to help ensure the products developed deliver strong value to customers, agents, and partners.

In this role, you will work with cross-functional teams of engineers, designers, and data scientists to streamline the end-to-end life insurance lifecycle. Success requires validating key hypotheses, iterating quickly to achieve product-market fit, and optimizing products to scale.

Duties and Responsibilities:

• Help lead the end-to-end development of life insurance products, including Whole Life, Permanent Life, Term, Indexed Universal Life, Final Expense, Disability Insurance, and insurance riders.
• Collaborate closely with carrier partners to implement new products and ensure seamless integration into the broader product ecosystem.
• Work cross-functionally with engineering, design, internal stakeholders, and third parties to develop an understanding of policy administration systems and their role in the life insurance lifecycle.
• Assist with integrating policy administration systems and other carrier systems to ensure smooth product implementation, data flow, and operational efficiency.
• Leverage ACORD standards to enable standardized insurance data exchange, alignment, and compliance across systems.
• Analyze new product opportunities and insurance distribution channels to ensure products meet customer needs while delivering business value.
• Contribute to the development and integration of eApplication systems to simplify the life insurance application process and improve the customer experience.
• Support policy contract creation systems to ensure accurate, efficient, and compliant generation of policy documents and contracts.
• Help create a clear and compelling medium- and long-term vision for specific Ethos product areas.
• Participate in a product discovery process for exploring new product ideas. Use experiments to validate key hypotheses quickly and effectively.

Qualifications and Skills:

• A minimum of 5 years of experience in product management with a proven track record of contributing to the launch of life insurance products and delivering demonstrated results.
• Strong knowledge of the entire life insurance lifecycle, including policy administration systems, underwriting, and policy issuance.
• Experience with ACORD standards to facilitate standardized insurance data exchange and alignment across processes.
• Hands-on experience designing, implementing, and maintaining eApplication systems to enhance the digital insurance application experience.
• Proficiency in policy contract creation systems to ensure accuracy, efficiency, and compliance in policy document generation.
• Experience integrating with policy administration systems and other carrier systems to support seamless product implementation and operational workflows.
• Experience with life insurance illustration platforms.
• Strong analytical skills to identify and evaluate new product opportunities and insurance distribution channels. Ensure alignment with customer needs and business goals.
• A demonstrated ability to help scale and optimize products, driving both usage and customer satisfaction.
• A growth mindset — you thrive on experimentation, data analysis, and an unwavering focus on delivering results.
• A strong understanding of current product best practices, with a forward-thinking perspective on the future of product development.
• A sense of urgency and the ability to make an impact in a fast-paced environment.

This role is ideal for someone passionate about transforming the life insurance industry. You will help in the development of innovative, customer-centric products that deliver real value across the entire insurance ecosystem.

#LI-Remote  ##LI-MB1

The US national base salary range for this full-time position is $126,000 - $222,000. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. 

Please note that the compensation details listed in US role postings reflect the base salary only and do not include applicable bonus, equity, or benefits. 

You can find further details of our US benefits at https://www.ethoslife.com/careers/

About the role

The Manager of Underwriting Assistance will lead the UW support team to ensure seamless end-to-end case management. This role is responsible for bridging the gap between initial application and the final underwriter decision by managing evidence ordering, requirement follow-ups, and vendor coordination.

Duties and Responsibilities:

• Manage a team of UW Assistants/Associates to ensure daily productivity targets are met. Workflow Management: Oversee case allocation to prevent bottlenecks in the "pre-underwriting" stage.WIP Management
• Accuracy Tracking: Ensure initial evidence ordering (PIA/RUW) triggers correctly and on time
• Quality Control: Audit the team's requirement-raising process to ensure "First Time Right" (FTR) principles, minimizing unnecessary multiple evidence triggers
• Vendor Liaison: Act as the primary point of contact for third-party vendors to resolve delays in  evidence uploads. Data Analytics: Maintain and present daily/weekly dashboards on assistance team productivity and evidence costs
• Strategy Implementation: Work closely with the Underwriting management to implement shifts in prioritization
• Process Improvement: Identify automation opportunities in the Underwriting process to reduce manual effort
• Handling sales queries timely and effectively within the defined SLA: Act as the primary escalation point for the Sales and Distribution channels, ensuring all Underwriting process-related queries regarding pending requirements or case status are resolved within the defined SLA. Move beyond just "sharing status" to actively providing solutions that move cases toward a final decision

Qualifications and Skills:

• Experience: At least 7-10 years in Life Insurance Operations, with at least 3–5 years in a managerial/supervisory role within Underwriting Support or policy servicing/customer service in the insurance sector
• Education: Graduate/Postgraduate in any stream (LOMA/III certifications are an advantage)
• Technical Skills: Proficiency in Insurance Core Systems (PAS)
• Advanced Excel skills for productivity tracking
• Familiarity with OCR/Digital document workflows
• Soft Skills: Strong follow-through and "ownership" mindset
• Ability to manage high-pressure, high-volume environments
• Excellent communication skills for cross-functional coordination

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About the Role:

We’re looking for a Director of Product Design to lead and elevate design for Ethos’s core business — the end-to-end journey that takes customers from landing page to policy activation and beyond. You’ll be responsible for defining how Ethos helps people navigate complex decisions with confidence, clarity, and care.

You’ll collaborate with Product, Engineering, Research, and Brand leaders to ensure every user touchpoint is intuitive, efficient, and emotionally resonant with user needs and the brand. 

This role combines strategic vision, team management, with hands-on design and product building excellence. You’ll champion intentional, intuitive, and engaging design, compelling storytelling, strategic experimentation, and measurable business impact — and will help make Ethos the most trusted and user-friendly life insurance experience in the world.

Duties and Responsibilities:

• Lead design for the core conversion funnel — covering landing experiences, application flows, underwriting, checkout, onboarding, and policy management.
• Lead, mentor, and grow a small but mighty team of product designers.
• Collaborate cross-functionally with Product, Engineering, Research, Marketing, and Brand to deliver cohesive experiences that delight users and align with key business outcomes such as conversion and retention.
• Raise the bar for the design practice across: design systems and craft, accessibility,decision-making discipline, experimentation, storytelling, leverage of research and data.
• Partner with adjacent design functions, such as Performance Creative and Brand, to create a consistent, connected user journey across growth and product surfaces.
• Contribute to create an environment of excellence and growth where team members can do their best work and grow professionally and personally. 

Qualifications:

• 10+ years of product design (UX) experience, including several years leading multi-person design teams.
• Proven ability to design for complex, decision-heavy user journeys in b2c journeys.  industries like fintech, healthtech, or insurtech.
• Strong understanding of conversion optimization, user motivation, and behavior design principles.
• Demonstrated experience turning ambiguity into clarity — structuring complex information and simplifying it into elegant, actionable flows.
• Skilled at storytelling and stakeholder communication — you make design rationale clear, measurable, and compelling.
• A track record of positive impact to product quality and design culture.
• A portfolio showcasing strong visual and interaction design craft alongside compelling impact delivered for past businesses and their customers. 

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About the Role

As a hands-on Engineering Manager, you’ll oversee engineers to build and ship key features. We are detail oriented and value clean, modular, and high-performing code. You'll help architect and build our internal standards and frameworks. We love engineering-wide consistency in code and have huge ambitions on both client and server side.

Duties and Responsibilities:

• 4+ years of engineering management experience in high-growth engineering organizations
• 6+ years of engineering experience as an individual contributor
• Play the role of technical SME for the pod by diving into the weeds of architecture and implementation 
• Collaborate closely with product team to develop the tech roadmap
• Recruit, hire, grow, and retain A+ engineering talent
• Demonstrated track record of shipping complex products in a fast-paced environment
• Deep understanding of your pod's OKRs, metrics and KPIs to contribute to the overall strategy and vision. 

Qualifications and Skills:

• Experience designing and implementing complex backend systems
• Build up technical details of existing systems
• Back end architectural patterns of large, high-scale web applications experience
• Experienced with software engineering best practices – design patterns, code reviews, unit and integration testing, etc.
• Provide meaningful feedback to your teammates to enable their work and growth
• Ability to adjust the process of the team to maximize productivity
• Assess risk and proactively deliver a plan and timeline for the entire pod and their team members
• Write design reviews, architecture and help mentor the team on their design reviews

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About the Role

Ethos is seeking a strategic, high-impact Senior Manager, Procurement to build and lead our end-to-end sourcing and vendor management function. You will be the primary architect of how we select, negotiate with, and manage the partners that power our business—from the sophisticated data sets used in our underwriting engines to the SaaS tools that keep our teams agile. You will be a key partner to our Finance, Accounting, Engineering, and Operations leadership, ensuring that every dollar spent drives maximum value and every partnership is built for scale.

Duties and Responsibilities:

• Strategic Sourcing: Lead the selection process for new vendors across all business units, including Tech/SaaS, Underwriting Data, Professional Services, and Marketing.
• Contract Negotiation: Act as the lead negotiator for complex, high-value contracts. You’ll optimize for cost, but also for flexibility, service levels (SLAs), and long-term scalability.
• Lifecycle Vendor Management: Move beyond the "handshake." You will manage the health of existing relationships, conducting regular performance reviews and ensuring vendors meet Ethos' high standards.
• Renewals & Renegotiation: Proactively manage the renewal calendar to prevent "auto-renews" and identify opportunities to consolidate spend or renegotiate terms based on evolving business needs.
• Process Engineering: Design and implement a streamlined procurement workflow that provides transparency and speed without creating unnecessary "red tape" for internal teams.
• Risk & Compliance: Partner with Legal and Security to ensure all vendors comply with data privacy regulations and security protocols—critical in the life insurance space.

Qualifications and Skills:

• Experience: 8+ years in procurement, strategic sourcing, or vendor management, ideally within a high-growth Fintech, Insurtech, or SaaS environment.
• Domain Expertise: Proven track record managing diverse spend categories, with specific experience in Technology/SaaS and Third-Party Data (underwriting or financial data)
• Analytical Rigor: Proficiency in financial modeling and spend analysis tools.
• Communication: Exceptional verbal and written communication skills; ability to present business cases to the C-suite.
• Negotiator: You have a "win-win" mindset but aren't afraid to push for the best possible terms. You understand the nuances of volume-based pricing and data licensing.
• Tech-Savvy Leader: You understand the modern tech stack. You can speak the language of Engineering and Product to ensure we aren't just buying tools, but the right tools.
• Data-Driven Strategist: You use spend analytics to identify trends, leaks, and opportunities for consolidation.
• The Relationship Builder: You can navigate the corporate structures of massive data providers while maintaining the agility to work with early-stage startups.
• Education: Bachelor’s degree in Business, Finance, Supply Chain, or a related field (MBA preferred).

#LI-Remote

#LI-MK1

The US national base salary range for this full-time position is $128,000 - $226,000. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. 

Please note that the compensation details listed in US role postings reflect the base salary only and do not include applicable bonus, equity, or benefits. 

You can find further details of our US benefits at https://www.ethoslife.com/careers/

About the Role

We’re looking for an experienced Senior Marketing Operations Manager to oversee the delivery and analysis of Ethos’ CRM lifecycle campaigns, with an emphasis on email and SMS campaign execution. The ideal candidate is a thought partner for innovative use of experimentation, technology, data, and insights to drive campaign efficiency and effectiveness. You will also play a role in ensuring our Marketing/CRM capabilities are continuously evolving to meet the ongoing needs of the business and our customers. The position will work closely with all parts of the business to execute CRM deployment strategies that move business metrics.

This is a technical role that requires a blend of hands-on execution and longer-term, strategic planning. At Ethos, our offline experiences (email, SMS, direct mail, interactions with insurance agents) are all valuable touchpoints that we consider to be part of the core user experience. We’re looking for someone who is a consumer-first expert in email and SMS deployment strategy with meticulous attention to detail. This role will report into Ethos’ head of Partnership Lifecycle Marketing.

Duties and Responsibilities:

• Attend project kick offs and be involved in briefs to architect solutions prior to building
• Clarify, capture, and optimize requirements in order to build ad-hoc and automated communications
• Build, schedule, launch, and monitor complex automated and ad-hoc campaigns across email, SMS, and direct mail to drive new members through the insurance application process
• Setting up and monitoring complex journeys, and automations that have static/dynamic content with actionable trigger points to drive conversion and engagement
• Script dynamic communications to build a personalized user experience
• Write SQL to manage/build data tables, and build custom audience segmentation
• Maintaining and developing audience segmentation tactics by proactively guiding our team’s data pipeline and data needs
• Establishing high quality processes and infrastructure for our email and SMS tooling
• Codifying documentation of internal best practices, tooling, and process improvements

Qualifications and Skills:

• Deep experience using Iterable, Marketo or similar email management software
• Email and SMS deployment experience leveraging scripting languages (liquid template language) and concepts
• Extremely high attention to detail, all while managing a large volume of campaigns simultaneously
• Process oriented mindset that excels in structured workflows around testing, QA, and stakeholder approvals to improve execution efficiency and reduce errors.
• Strong analytical skills, competence in SQL, and experience with tools for doing data analysis i.e. Mode, Chartio, Redshift, Heap
• Strong collaboration skills in team environments, ability to effectively work with key stakeholders to clarify campaign requirements, but able to act quickly as the decision-maker
• High technical aptitude with the ability to quickly ramp up on internal nuances related to people, processes, and technology.
• A minimum of 4 years of experience building cross-channel campaigns using ESP platforms and/or marketing automation platforms
• Experience in launching audience-specific dynamic content lifecycle and event-triggered CRM programs
• Working familiarity with HTML/CSS
• Comfort with data pipelines and architecture, targeting, multi-step workflows, QA, and reporting
• Strong knowledge of best practices for email creative, segmentation, dynamic content, testing methodologies, deliverability, CAN-SPAM regulations, email deployment platforms, and ESPs
• Knowledge of the interconnectivity between technology and customer experience
• Ability to compile a well-articulated dashboard and share performance metrics
• Excellent project management skills, ability to multitask effectively, and work cross-functionally

#LI-ND1
#LI-Hybrid

About the role

Ethos is looking for a highly driven, self-starter to join the Revenue Operations team for our B2C go to market teams. This role will be responsible for driving the Consumer Rev Ops team towards operational excellence by being a versatile, dynamic team-player who can wear multiple hats & drive key initiatives across workstreams. You will be a key tactical member of the team, providing insights and analysis to guide our day-to-day decisions along with driving multiple projects that support rapid revenue growth and scalability of our operations.

Duties and Responsibilities:

• Proactively monitor and strive to maintain high levels of data quality, accuracy, and process consistency across all Revenue Operations functions
• Develop, implement, and maintain standard operating procedures for Salesforce and other systems to ensure the team is keeping up to date on cases, tasks and overall activity goals
• ​​Optimize processes with a view to continually improve how the systems are configured to optimize the efficiency and effectiveness of our sales programs and people
• Drive end to end initiatives aligned with the strategic quarterly goals of the Revenue Org and the company, support strategic projects working internally and cross functionally

Qualifications and Skills:

• 4+ Years of Overall experience, preferably in Revenue/ Sales Operations, PnL, Ops & Strategy or other related fields
• 2+ Years of experience in Revenue/ Strategy/ Growth function in B2C  
• Tier-1 UG/ Tier 1/ 2 MBA (with at least 2 years of experience post MBA)
• Salesforce system admin experience, experience with configuring and using sales technologies (e.g. CRM - Salesforce,Hubspot, Telephony Tools etc.)
• Proficient in using analytical tools like Excel, SQL to derive actionable insights from data  
• Highly motivated, self-directed, team player that can be a jack-of-all-trades
• Demonstrated capabilities of working in a high growth, ambiguous startup environment 
• Comfort with ambiguity, a positive attitude, and a drive to manage projects to completion
• Comfort with numbers and analysis with a desire to build on analytical skills
• Exceptional written and oral communication skills
• High standards of accuracy and strong attention to detail with a drive to get things right
• Ability to work cross-functionally in a fast paced and dynamic environment - preferably comes with experience in B2C/ D2C startups

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About the role

As a founding Member of the Annuity Sales team, your role is to confidently guide customers through the annuity buying process. You will educate customers on how these products work, identify which solutions are best suited for their retirement goals, and provide a world-class experience by ensuring transparency in an industry that’s generally overly complicated and slow to adapt.

You will be responsible for outreach to customers who begin a needs assessment on our site, assisting them with their applications, and guiding them through the final journey of purchasing their policy. If you’re looking for a role where you can help shape the sales playbook for a brand-new product category while providing lifelong financial security for families, this is it.

Duties and Responsibilities:

• Engage potential customers through inbound and outbound calls, emails and SMS
• Educate customers on Ethos’ products and processes
• Uncover and understand an individual’s needs through in-depth discovery and position Ethos’ value according to those specific needs
• Build relationships and instill trust with customers in order to drive monthly and quarterly conversion targets
• Act as a key feedback loop for our Product and Engineering teams (sharing insights on customer friction points to help refine the new Annuity platform)
• Manage a pipeline of customers and perform follow-up through the application and purchasing process
• Contribute to the creation of sales scripts, outreach strategies, and workflow iterations for this new category
• Drive referral activity by creating positive customer experiences

Qualifications and Skills: 

• Active Life and Health Insurance License (Required)
• Completion of state-required Annuity Suitability training/certifications
• 2-3 years of experience in direct-to-consumer annuity telesales (Fixed, Fixed-Index, or MYGA experience preferred)
• 7+ years of experience in annuity, life or health insurance sales
• Strong proficiency working with Salesforce or equivalent sales/CRM software
• Strong sales track record and exceptional sales techniques with the ability to overcome customer objections
• Ability to multitask, prioritize, and manage time effectively
• Ability to identify friction points for the customer and come up with solutions
• Excellent time management and organizational skills
• Can adapt to changes quickly
• Incredible drive to win
• Quick learner comfortable in a fast-paced, dynamic environment
• Excellent communication skills including strong phone presence
• Passionate about delivering exceptional customer service

#LI-Remote  #LI-AG1

The US national base salary range for this full-time position is $70,000 -$200,000. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. 

Please note that the compensation details listed in US role postings reflect the base salary only and do not include applicable bonus, equity, or benefits. 

You can find further details of our US benefits at https://www.ethoslife.com/careers/

About the Role

As a Senior Software Engineer, you'll work across the stack and be responsible for building scalable platform services and systems. You’ll work closely with other engineers to build and ship key features. We are detail oriented and value clean, modular, and high-performing code. You'll help architect and build our internal standards and frameworks.

Duties and Responsibilities:

• Design, build and maintain complex backend systems
• Collaborate with other engineers, PMs and non-technical stakeholders to develop and ship features
• Design, build, and maintain our API’s
• Find and solve performance issues
• Participate in code reviews
• Communicate best practices to the team
• Mentor junior engineers

Qualifications and Skills:

• 7+ years of experience
• Experience building complex architecture systems from the ground up, experience with backend architectural patterns of large, high-scale web applications
• Ability to design clean APIs and understanding of performance issues
• Experienced with software engineering best practices – design patterns, code reviews, unit and integration testing, etc.
• Ability to communicate technical specifications both verbal and written
• Understanding of security, common attacks and defenses

#LI-Remote  #LI-MB1

The US national base salary range for this full-time position is $133,000 - $235,000. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. 

Please note that the compensation details listed in US role postings reflect the base salary only and do not include applicable bonus, equity, or benefits. 

You can find further details of our US benefits at https://www.ethoslife.com/careers/

About the role

There's a category that's been doing things the same way for over a hundred years. We're here to change that.

Most ACD’s don't dream about performance marketing. We're looking for the one who does. The one who gets genuinely excited by the question: why did that ad work? This isn't a role for someone who wants to ship beautiful work and move on. It's for the rare AD who has a strong aesthetic point of view, cares deeply about craft, and loves seeing their work tied directly to real results.

This role has one core mandate: raise the visual bar across everything we make. You'll have significant ownership over the look and feel of Ethos across paid social, video, and all marketing touchpoints, and will play a key role in shaping how this brand shows up visually.

Duties and Responsibilities:

• Refine and elevate the visual quality of everything we make: paid social static ads, video, website, one-pagers, and all marketing touchpoints
• Refine our visual system where you see fit, including color palette, typography, photography style, illustration direction, end cards, and bumpers
• Develop sonic branding that translates consistently across TV, radio, and digital
• Collaborate closely with the video creative team to ensure visual consistency and quality across all formats
• Stay deeply in tune with what's working and what isn't across our paid social creative, using performance data to inform visual decisions
• Champion AI adoption to accelerate concepting, design production, and creative iteration
• Bring curiosity and ambition to explore new visual territories and push the brand beyond where it's been

Qualifications and Skills:

• 7+ years in art and creative direction with a strong portfolio spanning performance creative and brand
• Exceptional visual design sensibility with experience refining or evolving brand identity systems, including color, type, photography, and illustration
• Experience designing for paid social at scale, you understand how visual decisions affect performance and why
• Familiarity with video creative, including end cards, bumpers, and motion, is a strong plus
• Experience developing or contributing to sonic branding is a plus
• AI-forward, you're already using AI tools in your design workflow and excited to bring that to a team
• Genuine obsession with design, advertising, and how visual craft moves people to act
  
  

#LI-Remote #LI-CM1

The US national base salary range for this full-time position is $127,000 - $223,000. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. 

Please note that the compensation details listed in US role postings reflect the base salary only and do not include applicable bonus, equity, or benefits. 

You can find further details of our US benefits at https://www.ethoslife.com/careers/

About the role

There's a category that's been doing things the same way for over a hundred years. We're here to change that.

Most creative directors don't dream about performance marketing. We're looking for the one who does. The one who gets genuinely excited by the question: why did that ad work? This isn't a role for someone who wants to set a vision and step back. It's for the rare CD who thinks in tests, moves fast, loves seeing their work tied directly to real results, and still has the creative ambition to push into territory no one in this category has explored yet.

This role has one core mandate: make our video creative breakthrough. You'll have significant ownership over creative strategy and execution across paid social video, TV, UGC, and influencer content, and will play a key role in shaping where the creative goes next. This role reports into the VP of Creative & Brand.

Duties and Responsibilities:

• Lead the development of high-performing video creative across Meta, TikTok, YouTube, and TV, from concept through production and delivery
• Bring relentless creative ambition to push our existing work further and open up new creative territories we haven't explored yet
• Drive UGC and influencer/creator partnerships, developing briefs and frameworks that produce content that feels native and converts
• Develop strong concepts for TV and work closely with copywriting and production partners to push toward breakthrough work
• Stay deeply in tune with what's working and what isn't across our paid social creative, using performance data to influence future iterations and identify big new swings worth testing
• Champion AI adoption across the team to accelerate concepting, production, and creative iteration
• Lead and develop a small team of multi-disciplinary creatives
• Build the frameworks and processes that let a lean team produce quality work at volume
  
  

Qualifications and Skills:

• 8+ years in creative direction with a strong portfolio of video creative spanning paid social and TV
• Proven track record developing breakthrough video creative at scale, including UGC and creator/influencer content
• Experience in TV and video production, including concept development and working with directors and production partners
• Deep platform expertise across Meta, TikTok, and YouTube, you know what performs and why
• Experimentation mindset, you've built or contributed to testing frameworks and know how to use data to sharpen creative direction without letting it be the only voice in the room
• AI-forward, you're already using AI tools in your workflow across concepting and production, and excited to bring that to a team
• Genuine obsession with advertising, culture, and how creative moves people to act

#LI-Remote #LI-CM1

The US national base salary range for this full-time position is $150,000 - $266,000. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. 

Please note that the compensation details listed in US role postings reflect the base salary only and do not include applicable bonus, equity, or benefits. 

You can find further details of our US benefits at https://www.ethoslife.com/careers/

About the Role:

As a Customer  Experience Associate at Ethos you will be responsible for delivering an exceptional experience to both new and existing customer/ insurance agents who refer business to Ethos. To succeed in this role, you should have a relentless focus on the customer, strong attention to detail and problem solving skills, and exceptional communication skills.  Ethos is looking for a Customer Support Associate who thrives on helping customers and solving problems as well as working in a dynamic environment. Creating a positive customer experience is of the utmost importance to Ethos and will continue to determine our success in the life insurance industry.

Duties and Responsibilities:

• Ensure accuracy in information being communicated to agents, especially when it comes to policy status and the agent’s compensation
• Become efficient in systems dealing with both consumer policy information as well as partner agent systems
• Able to understand and communicate complex agent payments and contract details.
• Provide excellent service via email, live chat, SMS, and phone, and providing answers to incoming inquiries relating the partner insurance agent and their business 
• Develop strong understanding and knowledge of Ethos products and processes in order to support customers/agents and act as a resource for partnership account managers 
• Identify customer/agent needs and process requests efficiently and effectively within defined service levels
• Build rapport and gain the respect of agents through clear and transparent communication
• Meet individual and customer support team goals and objectives
• Identify opportunities for process improvements for assigned functions, collaborating with management to implement agreed upon solutions

Qualifications and Skills: 

• 1- 3 years experience in customer support, customer success, operations, or related role
• Experience in life insurance or related industry a plus, but not required 
• Very detail oriented, especially while working with agent compensation and contract details
• Bachelor’s degree preferred
• Proficiency working with Salesforce or equivalent support/help desk software preferred, but not required
• Strong intellectual curiosity and drive to solve problems 
• Excellent time management , highly organised and prioritization necessary to balance all responsibilities 
• Possess grit and can adapt to changes quickly
• Adaptable to change and ability to change tasks quickly with maintaining attention to detail 

#LI-Onsite

#LI-ND1

About the role:

Ethos India is seeking an experienced lead to support and scale our revenue leadership and process excellence team at Ethos. They will own the vision, strategy, and roadmap for enhancing overall operations and revenue enhancement experience. This person will help create and support an inclusive and cohesive culture across the CX organization through coaching, 1:1s, and a partnership with US based CX managers. This role will work with US-based team members and use process excellence strategies to drive improvement across all operations/delivery teams. You will also be responsible for hiring, planning, and implementing scalable solutions that support the development and growth of the organization. We are looking for someone who is energetic, self-motivated, and ready to step up to the challenge of helping scale the customer experience organization. 

Duties and Responsibilities:

• Lead and manage day-to-day Customer Support team operations
• Develop and execute effective customer support and policy servicing procedures, policies, and standards
• Partner with the Head of CX to develop relevant goals and objectives then work with the team to meet them on a consistent basis
• Monitor relevant customer support metrics and prepare reports
• Act as liaison between Customer Support and Sales, UW, and other cross-functional partners
• Gather, document, and communicate relevant product, marketing, and business updates to the customer support team. 
• Recruit, hire, mentor, and develop customer support agents 
• Create and nurture a work environment and team culture where agents can excel
• Stay informed on the latest industry best practices, strategies, and methods

Qualifications and Skills:

• 5+ years in customer experience or customer support, 2+ years of experience managing a customer support team and operations
• Extensive knowledge of customer support trends and new technology
• Sharp focus on execution and an owner mentality with a track record of delivering success in a timely manner
• Data oriented decision making skills and great intuition for customer experience
• Outstanding written and verbal communication skills. 
• Excellent leadership and interpersonal skills.

#LI-ND1

#LI-Onsite

About the Role

Are you a life insurance underwriter with 3+ years of experience, who is passionate about the profession of underwriting? Are you interested in getting in on the ground floor of a growing team at an insurtech startup? Would you enjoy working in a collaborative environment where your opinion matters?

Duties and Responsibilities:

• Understand underwriting policies, guidelines, practices and procedures
• Determine whether to accept, modify, or decline a risk through evaluation of an individual's medical history or physical condition, occupational hazard, and financial background
• Communicate effectively both written and verbally to explain underwriting decisions
• Influence and champion changes to improve processes while maintaining mortality expectations Work efficiently to gather information necessary for decision making
• Ability to independently work assigned requests with minimal direction.
• Comfortable with ambiguity.

Qualifications and Skills:

• 4 year degree preferred
• Demonstrated knowledge of all aspects of risk selection (medical, non-medical, financial) Ability to think critically and problem solve independently
• Positive, inclusive, agile, and collaborative mindset
• Strong verbal and written communication skills
• Term and permanent life insurance underwriting
• In process or completed industry designations, i.e. LOMA, ALMI, FMLI, ALU, FALU

About the role

As the Customer Experience Quality Assurance Manager, you will lead initiatives that drive continuous improvement across our support organization. This role oversees the Quality Assurance, Training, and Complaints Management functions, ensuring our teams are equipped to deliver consistent, high-quality customer service. You will develop and scale processes that enhance performance, lead and support cross-functional teams, and ensure every complaint is handled with care, investigated for root causes, and transformed into actionable insights. Your leadership will be key to fostering a culture of accountability, learning, and service excellence.

Duties and Responsibilities:

• Lead the QA and Training teams, setting strategy, driving execution, and supporting the professional growth of your team members
• Own and evolve the complaints management process—including intake, resolution workflows, root cause analysis, reporting, and compliance alignment
• Design, develop, and deliver comprehensive training programs for new hires and ongoing professional development of support representatives
• Build on established quality assurance processes and procedures to ensure a consistent and high-quality support experience
• Monitor support interactions to identify trends, gaps, and opportunities for improvement across teams and channels
• Work cross-functionally with CX leadership, Product, Compliance, and other partners to ensure the support organization is ready to respond to business or product changes
• Demonstrate a continuous improvement mindset by leveraging complaints, quality assurance data, and training feedback to drive enhancements in customer experience and outcomes
• Identify and implement AI-driven solutions to scale support quality and efficiency
• Provide internal stakeholders with clear visibility into support quality metrics, complaint trends, and training effectiveness through consistent reporting and actionable insights

Qualifications and Skills:

• 5+ years in customer support or customer experience roles, with at least 2+ years managing training or quality teams
• Proven people management experience and ability to inspire and lead high-performing teams
• Exceptional attention to detail, with the ability to analyze and interpret data to make informed
  decisions
• Deep understanding of customer support operations and quality measurement practices
• Strong communication skills, capable of conveying actionable feedback and driving quality
  improvements across departments
• Highly organized and detail-oriented, with a strong sense of ownership and accountability
• Experience in regulated industries or insurance is a plus
• Spanish fluency is a plus
• Experience working with global or outsourced support teams is a plus

#LI-Remote  #LI-AG1

The US national base salary range for this full-time position is $90,000 -$110,000. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. 

Please note that the compensation details listed in US role postings reflect the base salary only and do not include applicable bonus, equity, or benefits. 

You can find further details of our US benefits at https://www.ethoslife.com/careers/

About the role:

We’re looking for a highly adaptable, conversion-focused Senior Marketing Designer who will also help lead and mentor a small team of designers based in India. In this hybrid role, you’ll spend the majority of your time (70%) driving high-impact creative work across key marketing channels, while dedicating part of your time (30%) to overseeing, mentoring, and supporting the India design team to ensure quality, alignment, and growth.

As an individual contributor, you’ll bring our brand to life across email, paid/organic social, affiliate, decks, landing pages, and animation—with a strong focus on supporting our Partnerships business. This means designing thoughtfully for the agents who sell life insurance, creating clear, compelling materials that help them understand our products, communicate value, and succeed in their role. You’ll balance this agent-first work with consumer-facing creative, adapting your design approach to different audiences and goals.

As a design manager, you’ll act as both a mentor and a quality gatekeeper. You’ll use your strong taste level to provide precise, actionable feedback, guiding designers toward sharper, more strategic work. You’ll help set priorities, manage daily workflows, and collaborate cross-functionally with marketing, growth, and product stakeholders. You’ll also be deeply detail-oriented—reviewing and QA’ing email proofs daily to ensure accuracy, brand alignment, and design excellence. Above all, you’ll create an environment where designers can grow their craft while consistently delivering high-quality work.

This is a role for someone who thrives in fast-moving environments, takes full ownership from concept to execution, and is energized by both hands-on design and supporting the success of others. You’ll work closely with marketers, writers, and channel stakeholders to deeply understand what’s needed—then deliver smart, polished solutions that are both on-brand and built to perform. 

Duties and Responsibilities:

Individual Contributor (70%)

• Design a high volume of performance-driven marketing content, from concept to execution—including email campaigns, social media ads, landing pages, affiliate creative, decks, digital ads, company material, and animations.
• Apply and evolve the Ethos brand across key marketing channels, ensuring every touchpoint—email, lifecycle, social, advertising, landing pages, and events—feels consistent, elevated, and strategically tailored to its audience and platform.
• Bring animation and motion design into the marketing toolkit, helping add energy, clarity, and polish across digital surfaces.
• Adapt seamlessly between Consumer-facing and Partner (agent) creative, understanding the nuances of each audience and collaborating with different internal teams to deliver effective, on-brand work that supports distinct goals and messaging strategies.
• Support creative for new product launches and evolving product lines, designing assets that clearly communicate value, drive engagement, and align with go-to-market strategy across various product types and customer segments.
• Partner closely with marketing, growth, and product design teams to craft compelling visual stories through thoughtful use of iconography, typography, photography, animation, and infographics.
• Take initiative in shaping strategic design direction, proactively pitching and executing ideas that align with business objectives and enhance the user experience.
• Lead high-impact projects from brief through execution in a fast-paced, dynamic environment—balancing speed, quality, and adaptability.

Design Management (30%)

• Provide clear, actionable creative direction to the India-based design team, leveraging a strong taste level and sharp design eye to guide work toward higher craft, clarity, and performance.
• Deliver specific, detailed feedback that not only improves design output but also helps team members grow their own ability to think strategically and execute at a high standard.
• Oversee daily workflows and prioritization, ensuring the team focuses on the most impactful projects and delivers work on time and to spec.
• Review and QA email proofs daily, meticulously checking for accuracy, brand consistency, design quality, and production readiness.
• Ensure consistency and excellence in design quality, upholding brand standards while adapting to different audiences (consumer vs. agent/partnership).
• Mentor designers one-on-one, helping them sharpen their design thinking, grow confidence, and expand their skills.
• Collaborate cross-functionally with marketing, growth, product, and partnerships stakeholders—helping translate business needs into clear design direction for the team.
• Act as the bridge between the U.S. and India design teams, ensuring smooth communication, alignment, and knowledge sharing across time zones.

Qualifications and Skills: 

• 6–8 years of experience in marketing design, with a portfolio that demonstrates strong conceptual thinking, visual craft, and performance-driven work
• Exceptional design taste level with a sharp eye for detail, craft, and consistency across brand systems and marketing channels.
• Proven ability to give precise, actionable feedback and direction, helping elevate design quality while coaching others toward stronger outcomes.
• Expertise in Figma and Adobe Creative Suite; proficiency with motion design or animation
• Deep understanding of marketing funnels, audience segmentation, and channel best practices
• Strong communication skills—both written and verbal—with an ability to clearly explain design decisions
• Proven experience designing conversion-oriented marketing materials that balance craft and performance
• Demonstrated ability to lead design projects end-to-end—from insights and ideation to execution and iteration
• Skilled in storytelling, visual hierarchy, and audience-first thinking—able to clearly communicate complex ideas with clarity and impact
• Comfortable working across multiple product types and audiences (e.g., Consumer and Partner/Agent), and quickly shifting between different brand voices and goals
• Experience collaborating cross-functionally with marketing, growth, and product teams, building strong relationships and aligning creative to broader business strategies
• Thrives in a fast-paced, feedback-rich environment with shifting priorities and evolving goals
• Highly organized and self-directed; able to manage multiple projects simultaneously, meet deadlines, and adapt quickly
• Extremely detail-oriented, with proven experience in quality assurance review of digital creative (especially email proofs).
• Receptive to feedback and collaborative in an iterative design process
• Experience in DTC, fintech, or financial services industries preferred

#LI-KP1

#LI-Hybrid

About the Role

This is a senior and highly influential role built around judgment, strategic impact, and deep analytical craft. It starts with genuine understanding of our customers, our business, and the dynamics that drive growth. That understanding is your core asset. You use it to identify the highest-leverage questions, spot opportunities the business hasn't seen yet, and show up in product and leadership conversations with clear recommendations that change what gets built.

The AI infrastructure we've built changes what's possible for someone in this role. Mechanical analysis moves faster than ever. That frees you to operate at a higher level — training our systems on what good looks like, reviewing and sharpening their output, and bringing the judgment no model can replicate. We're further along than most, but there's no finished playbook for this yet. You'd be shaping it.

You go deep in analytics, experimentation, and growth. AI gives you the reach.

You'll partner directly with product, design, engineering, and executive leadership to shape strategy across multiple high-impact product lines. Nobody has fully cracked how AI transforms product analytics. We're moving fast, the foundations are real, and there's room to have massive impact from day one. If you want to be one of the people who shapes how this gets done, this is the role.

Duties and Responsibilities

• Insight that drives product decisions. You identify the highest-leverage questions, build the frameworks to answer them, and bring clear recommendations to product and leadership. PMs and executives make different decisions because you're in the room.
• Deep customer and business understanding. You build a rich model of how customers behave, what drives conversion and retention, and where growth opportunities live. That model shapes everything from long-term roadmap bets to the micro-decisions made in weekly product reviews.
• Experimentation at portfolio scale. Own experiment strategy across your product areas — design, guardrails, interpretation, and the cross-experiment patterns that reveal the bigger picture no single test shows.
• AI system quality and judgment. Our agents pull data, read configs, and produce draft analyses. You own the quality of that output — validating it, sharpening it, and training the system over time. Human judgment over AI judgment. Always.
• Connecting dots no one else sees. You operate across product areas, experiments, and data sources — surfacing patterns, opportunity-sizing insights, and strategic bets that siloed analysis misses. You shift how leadership thinks about growth.
• Raising the bar for the entire team. You set the standard for how AI and analytical rigor work together. When you find a better way to validate an experiment, pressure-test a metric, or get signal from AI faster — you make it the team's new baseline.

Qualifications and Skills

• 8+ years of product analytics experience in consumer-facing, high-growth environments
• You don't wait for a spec. You see the gap, frame the question, build the answer, and land the insight with the right audience. You move at 5x the speed of a traditional analyst — not by cutting corners, but by leveraging every tool available. When you solve a problem, you solve it for the team.
• You've changed what gets built, not just reported on what shipped.
• Deep expertise in experiment design, causal inference, and power analysis — combined with daily use of AI tools and a clear-eyed understanding of where they accelerate, where they hallucinate, and where human judgment is non-negotiable.
• You can make an executive care about a p-value and a data engineer care about a business metric. You write clearly, present with conviction, and know when a Slack message beats a slide deck.
• Comfortable across the modern analytics stack (Snowflake, dbt, Amplitude, Hex, Mode). Strong SQL foundations — not because you'll write every query by hand, but because you need to reason through data logic, validate AI-generated output, and debug when something's off.

#LI-Remote #LI-JA1

The US national base salary range for this full-time position is $166,000 - $260,000. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. 

Please note that the compensation details listed in US role postings reflect the base salary only and do not include applicable bonus, equity, or benefits. 

You can find further details of our US benefits at https://www.ethoslife.com/careers/

About the role

We are looking for a seasoned Principal Product Marketing Manager to own go-to-market execution for our most complex life insurance products. This role sits at the intersection of product, sales, compliance, and marketing — requiring someone who can navigate regulatory complexity, translate dense product details into compelling narratives, and lead launches that drive measurable outcomes.

You move fast, think big, and leverage AI tools to operate at a level of output and quality that raises the bar for the entire team. The ideal candidate brings 8+ years of product marketing experience, a strong background in regulated industries, and a track record of leading high-stakes, complex product launches from strategy through execution.

Duties and Responsibilities:

• Own end-to-end launch strategy and execution for life insurance products, coordinating across product, legal, compliance, actuarial, and distribution teams to ensure launches are accurate, compliant, and commercially impactful.
• Architect comprehensive GTM strategies — including segmentation, positioning, channel strategy, and success metrics — with fluency in regulated product environments.
• Partner with Legal and Compliance to ensure all marketing materials meet regulatory requirements without sacrificing clarity or impact.
• Build robust enablement programs for enterprise partners, agents and sales teams — including playbooks, training materials, and objection-handling guides tailored to complex life insurance products.
• Translate products and policy language into clear, compelling narratives for diverse audiences.
• Lead ongoing analysis to surface insights on customer needs, distribution trends, and regulatory shifts that inform marketing and product strategy.
• Align stakeholders across Product, Sales, Legal, Actuarial, Compliance, and Creative. Proactively identify process gaps and drive improvements that enhance speed and quality of execution.

Qualifications and Skills:

• 8+ years of product marketing experience, with significant time on complex or highly regulated products. 
• Demonstrated track record of leading complex, cross-functional product launches including navigating legal and compliance review.
• Deep expertise in GTM strategy, messaging frameworks, and positioning for products with long sales cycles and multiple stakeholder audiences.
• Experience building and enabling broker, agent, or enterprise distribution channels is a strong plus.
• Exceptional storytelling skills, ability to make complex products accessible to varied audiences without oversimplifying.
• Strong analytical mindset with the ability to translate market and performance data into actionable strategy.
• Proven ability to lead and align diverse cross-functional stakeholders, including senior leadership.
• Proficiency with AI tools for content creation, research, and campaign execution, with a mindset of continuously adopting new tools to work faster and smarter.
• Entrepreneurial spirit, strong bias for action, and comfort with ambiguity in a high-growth environment.
  
  

#LI-Remote #LI-CM1

The US national base salary range for this full-time position is $125,000 - $221,000. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. 

Please note that the compensation details listed in US role postings reflect the base salary only and do not include applicable bonus, equity, or benefits. 

You can find further details of our US benefits at https://www.ethoslife.com/careers/

About the Role

As a Security Architect, your role involves designing, reviewing, and enhancing security frameworks, ensuring alignment with business goals for both existing and new security solutions. You'll be accountable for implementing and upholding technical security measures in line with best practices and organizational needs. Effective collaboration with various teams and stakeholders will be essential to safeguard company assets and data. This role demands both active, hands-on participation and forward-thinking strategy to uphold, shape, and develop security architecture while we expand and evolve.

Duties and Responsibilities:

• Conduct Threat Modeling & Architectural Assessments to cover all Information Security domains to ensure Security by Design
• Assess technologies and solutions to develop and enrich security capabilities
• Identify security gaps and communicate associated business risks to relevant stakeholders
• Craft solutions that harmonize business needs with security and compliance requirements
• Verify the effectiveness of security controls in mitigating identified risks
• Assist engineering projects across the Software Development Life Cycle (SDLC) and collaborate to prioritize product security elements effectively
• Apply expertise in information security and application development to instigate organizational shifts aimed at managing and resolving security weaknesses and vulnerabilities
• Contribute to the creation of security policies, standards, and guidelines
• Devise and implement frameworks for data classification, retention, and disposal to ensure alignment with data privacy regulations
• Spearhead initiatives for data security awareness and training

Qualifications and Skills:

• 15+ years of experience in Information Security with at least 2 years as a Security Architect
• Bachelor’s Degree in Computer Science or related field, or an additional 3 years of pertinent work involvement preferred
• Strong knowledge of prevalent security architectures, frameworks, standards and emerging threats along with strategies and technologies for defense
• Deep understanding of network protocols, operating systems, databases, applied cryptography, least privilege, zero trust principles, identity & access management, and other core information security concepts
• Expertise in cloud computing and its associated best security practices encompassing applications, infrastructure, storage, platforms, and data security
• Ability to conduct threat modeling and risk assessments
• CISSP certification, while not required, is highly preferred

#LI-Hybrid

#LI-SP1

About the Role

As a software engineer in test you will care about the quality of products along with velocity of development. You will not only drive the path for our testing infrastructure, automation testing but also deeply care about the developer productivity and CI/CD. If you should be passionate about your work and relentless about quality and automation, you will fit right in.

Duties and Responsibilities:

• Be a strong quality advocate, collaborating closely with software engineers, designers, and product managers, etc. to release life-changing products
• Design and deliver risk-based test plans for new features and functionality, choosing the right method of testing for each situation or phase (scenario, exploratory, scripted, manual, automated, etc.)
• Help ensure your vertical's releases adhere to deadlines while not compromising on quality
• Pair with software engineers to identify coverage gaps, automate repeated tasks, and build regression test coverage through existing or new infrastructure
• Be a reliable, friendly source of feedback on new functionality, features, and process changes
• Awe your team by uncovering or better yet preventing corner case defects

Qualifications and Skills:

• A minimum of 5 years of software development or test framework development experience
• Proficient in at least one programming/scripting language (e.g. Javascript, Java, Python).
• Familiarity with CI/CD and infrastructure tools (e.g. AWS/GCP, etc.).
• Experience with hands-on automation framework development: TestNG/Cypress/Selenium/Rest Assured/Cucumber/Jest etc.
• Expertise on test-driven development, developing different levels of automated tests, such as unit tests, integration tests, and functional tests
• Self-directed, deeply curious and you take action on your great ideas
• Detail oriented and have amazing communication skills; explaining technical problems succinctly and clearly
• Willingness to challenge existing practices in order to make them even better

#LI-Hybrid

#LI-KP1

About the Role

As a software engineer in test you will care about the quality of products along with velocity of development. You will not only drive the path for our testing infrastructure, automation testing but also deeply care about the developer productivity and CI/CD. If you should be passionate about your work and relentless about quality and automation, you will fit right in.

Duties and Responsibilities:

• Be a strong quality advocate, collaborating closely with software engineers, designers, and product managers, etc. to release life-changing products
• Design and deliver risk-based test plans for new features and functionality, choosing the right method of testing for each situation or phase (scenario, exploratory, scripted, manual, automated, etc.)
• Help ensure your vertical's releases adhere to deadlines while not compromising on quality
• Pair with software engineers to identify coverage gaps, automate repeated tasks, and build regression test coverage through existing or new infrastructure
• Be a reliable, friendly source of feedback on new functionality, features, and process changes
• Awe your team by uncovering or better yet preventing corner case defects

Qualifications and Skills:

• A minimum of 5.5 to 8 years of software development or test framework development experience
• Proficient in at least one programming/scripting language (e.g. Javascript, Java, Python)
• Familiarity with CI/CD and infrastructure tools (e.g. AWS/GCP, etc.)
• Experience with hands-on automation framework development: TestNG/Cypress/Selenium/Rest Assured/Cucumber/Jest etc.
• Expertise on test-driven development, developing different levels of automated tests, such as unit tests, integration tests, and functional tests
• Self-directed, deeply curious and you take action on your great ideas
• Detail oriented and have amazing communication skills; explaining technical problems succinctly and clearly
• Willingness to challenge existing practices in order to make them even better

#LI-Hybrid
#LI-PP1

About the Role

We’re looking for a seasoned designer to help build the next generation of products at Ethos. As part of a small team, you’ll help set the bar for quality and impact for the team. You might work on products like our new Will & Trust product or our core term life insurance product. Designers at Ethos play an instrumental role in shaping every aspect of the product. We work across the organization to develop novel solutions to large, interesting challenges, and build world class products that create real value for real people. You will experiment, invent, and occasionally fail but most importantly, you will learn and advocate tirelessly for the customers you are creating products for.

Duties and Responsibilities:

• Lead design strategy across multiple business units
• Help set the vision for our overall user experience
• Build new products and iterate on existing ones
• Balance smaller projects with big bets that level up the overall product
• Manage executive stakeholders across engineering, product, marketing, and more
• Drive improvements to the product development process with cross-functional partners

Qualifications & Skills:

• At least 5 years (Senior) or 7 years (Principal) of Product Design experience
• At least 2 years at a venture-funded startup in the last 4 years required
• The majority of your experience is in-house working on direct-to-consumer products
• You’ve worked in a high-velocity, experiment-driven environment
• An understanding of when to use the design process and when to shortcut it. Your process has predictably excellent output
• You can clearly articulate the reasoning behind your design decisions. Your work demonstrates intentionality and rigorous thinking
• Demonstrated ability to measure the impact of your work and its impact on the business
• A strong portfolio that demonstrates your ability to move quickly while producing high-quality work, including interaction details, visual polish, and content design
• Experience leading projects end-to-end, including discovery, problem definition, ideation, and validation, all the way through engineering implementation and measurement

#LI-Hybrid
#LI-NG1

About the Role:

As a Staff Backend Engineer, you will play a critical role in designing and building scalable platform services and systems that power our core platform. You will collaborate closely with engineers across teams, product managers, and partner functions to deliver high-quality solutions — and you’ll set a high bar for execution, clarity, and engineering quality.

This role is for an engineer who combines deep technical judgment with strong leadership and ownership. You’ll lead complex initiatives end-to-end, drive alignment across teams, and influence platform direction through architectural decisions, best practices, and innovation. You’ll serve as a multiplier — not only writing excellent code, but raising the capabilities of the teams around you.

Duties and Responsibilities:

Technical Leadership & Ownership

• Own and drive the technical roadmap for key platform areas, balancing immediate delivery needs with long-term architecture
• Lead the design, development, and maintenance of complex backend systems and distributed services
• Make high-leverage architecture decisions that improve platform scalability, reliability, security, and developer velocity
• Identify and proactively address systemic issues across services (performance, cost, reliability, operability) and drive durable solutions

Project Leadership & Execution

• Lead multi-team initiatives from concept to launch, including planning, sequencing, risk management, execution, rollout, and post-launch iteration
• Partner cross-functionally with engineers, PMs, designers, and non-technical stakeholders to define requirements, drive alignment, and deliver outcomes
• Break down ambiguous problem spaces into structured plans and milestones; ensure accountability across teams
• Communicate strategy, progress, and tradeoffs clearly to technical and non-technical audiences, including leadership

Platform & Developer Experience

• Architect, build, and evolve API frameworks and platform capabilities used across multiple teams
• Establish and improve patterns for backend development (service templates, shared libraries, tooling, standards, and documentation)
• Champion engineering best practices across teams — consistency, testing, observability, code quality, incident response, and secure development
• Drive a culture of operational excellence through monitoring, alerting, on-call maturity, and post-incident learning

Innovation & Continuous Improvement

• Lead initiatives to evaluate and adopt new technologies, frameworks, or architectural approaches when they materially improve outcomes
• Identify opportunities for automation and tooling that reduce toil and increase engineering throughput
• Encourage experimentation and iterative improvement, creating a culture where teams ship improvements continuously and safely

Team Leadership & Mentorship

• Set a strong technical bar through code reviews, architectural guidance, and hands-on contributions
• Mentor and support junior and mid-level engineers; coach senior engineers through high-impact execution and leadership moments
• Enable engineers across teams to succeed by providing clarity, context, and unblock support; help raise overall execution quality
• Represent backend/platform engineering in cross-team planning, design reviews, and strategic conversations

Qualifications and Skills:

• 10+ years of full-time engineering experience, ideally in high-scale, high-complexity environments
• Demonstrated experience designing and delivering backend architectures from the ground up and successfully evolving them over time
• Strong understanding of distributed systems, API design, data modeling, and performance tradeoffs
• Strong track record of leading multi-team projects — from planning through delivery — with measurable impact
• Hands-on engineering experience with several of the following: TypeScript, Go, Python, PostgreSQL, Kubernetes, React, AWS
• Skilled in software engineering best practices: design patterns, testing strategies, observability, code quality, secure development
• Proven ability to influence technical direction, align stakeholders, and drive execution across teams
• Excellent verbal and written communication skills; able to explain complex ideas to technical and non-technical stakeholders
• High degree of ownership, proactive problem-solving, and the ability to operate with urgency when needed
• Strong CS fundamentals including data structures, algorithms, and understanding of security principles and common attack vectors
• Familiarity with LLM implementations, including practical integration patterns (e.g., prompt orchestration, retrieval, evaluation, safety/guardrails, latency/cost considerations)
• Familiarity with end-to-end product development, including building across backend and modern web frameworks and delivering complete user-facing experiences
• Experience establishing and driving team KPIs, with a focus on measurable outcomes such as reliability, latency, cost efficiency, quality, and delivery velocity

Nice to Have (Optional)

• Experience owning and scaling a platform used by multiple product teams
• Experience driving architecture modernization (service decomposition, monolith to services, data migrations, infra upgrades)
• Experience with observability, SRE practices, incident response, and production hardening
• Proven ability to drive improvements in engineering velocity through tooling and automation

#LI-Hybrid
#LI-NG1

Design at Ethos

Design at Ethos plays a meaningful role in shaping our product and customer experience end-to-end. We work cross-functionally to solve hard problems, build products that matter, and raise the bar for craft in a highly regulated, decision-heavy domain. You'll help define how design gets made at Ethos as we grow, including how we adopt AI as a core part of the craft.

About the Role

We're looking for Ethos' first Staff Design Systems Designer to build the foundations that let designers, PMs, and engineers reliably produce on-brand, accessible, high-quality UI, — and to stand up the prompt-to-production pipeline that turns those outputs into shipped products.

This is a true 0→1 opportunity. Ethos is not yet "design-system mature," and we're deliberately building it in an AI-native way rather than retrofitting later. 

You'll partner closely with Product Design, Engineering, Brand/Creative, Content Design, and our AI tooling efforts to build a system where Figma, Cursor / Claude Code, and Storybook form one coherent pipeline — with the right human checkpoints in the loop.

Duties and Responsibilities

Audit, Architect & Plan

• Audit the current product UI and existing design artifacts; identify the highest-leverage opportunities to standardize, consolidate, and reduce inconsistency.
• Define the information architecture of the system itself — naming, taxonomy, component hierarchy, and documentation structure — so that both humans and AI agents can find, reason about, and correctly apply the right primitives.
• Create a concrete step-by-step plan by partnering with design, engineering, and leadership, to correctly prioritize pieces of this effort, balancing long-term scalability with near-term product needs. 

Design-to-Code Integration

• Define and ship a scalable token strategy (color, typography, spacing, elevation, motion) with a pipeline that keeps Figma variables, code tokens, and Storybook in sync.
• Partner with Front-End engineers to translate the system into reusable, well-architected components with clear APIs, states, and accessibility built in.
• Own the component lifecycle end-to-end: versioning, release notes, deprecations, and handoffs.

Adoption & Enablement

• Build a lightweight, builder-friendly contribution process — designers, engineers, and PMs should be able to propose, review, and add to the system without a heavy governance tax.
• Create documentation that people (and agents) actually use: guidelines, do/don't examples, usage rationale, and decision records, structured so they're machine-readable as well as human-readable.
• Drive pragmatic adoption: start where it matters most, ship iteratively, and build credibility through visible product impact.

AI Enablement & Prompt-to-Production

This is the throughline across the three areas above. You won't build this alone, but you'll set the design foundations that make it work.

• Design system AI integration and maintenance: Define how AI agents help audit, tag, and maintain the system's structure — and where human review gates belong (naming decisions, deprecations, new pattern introductions).
• Design-to-code (with a human in the loop): Shape the pipeline that takes a Figma frame or a PM's prompt through Cursor / Claude Code into Storybook-validated components, including the review checkpoints that keep quality, accessibility, and brand integrity intact.
• Adoption in the AI canvas: Make the system legible to agents. Ensure components, tokens, and patterns are documented, named, and structured so that when a designer or PM prompts an agent to "build the post-intent screen," the agent reaches for the right primitives and produces something shippable — not something that needs to be rebuilt.

Measurement & Iteration

• Define what success looks like and track meaningful signals: adoption, UI consistency, design/dev cycle time, accessibility improvements, and the quality of AI-generated output against the system.
• Partner with Research and Data where useful to connect system changes to product outcomes (quality, user confidence, conversion efficiency).

Qualifications and Skills:

Must-have

• Has owned a design system end-to-end at a product company, including the organizational work of getting it adopted — not just the design artifact.
• Deep fluency with design-to-code integration: tokens pipelines, component APIs, versioning, and keeping design and code in sync in practice (not just in theory).
• Track record of driving adoption through pragmatic, builder-friendly processes rather than heavyweight governance.
• Strong working knowledge of modern front-end concepts (tokens, components, states, responsive behavior) and comfort collaborating closely with engineers on tradeoffs.
• Experience setting accessibility standards and shipping accessible components (WCAG-informed practices, inclusive design thinking).
• Genuine curiosity and hands-on experience with AI-assisted design and development workflows — you've used tools like Cursor, Claude Code, or equivalent, and have a point of view on where humans need to stay in the loop.
• Sets direction for peers and partner teams. Comfortable making opinionated calls on ambiguous tradeoffs (governance vs. speed, system purity vs. product reality, human review vs. agent autonomy) and defending them with evidence.
• Ability to thrive in ambiguity and build structure where it doesn't yet exist — pragmatic, opinionated, iterative.
• Clear communicator who can align diverse stakeholders and influence without formal authority.

Nice-to-have

• Strong visual and interaction craft in Figma (component architecture, scalable patterns, high-quality specs). We value this, but the role's center of gravity is organization, integration, adoption, and AI enablement — not pixel-pushing.
• Experience with Storybook or similar component documentation environments.
• Experience with video, motion, illustration/iconography, or tone systems.
• Prior experience shaping AI agent workflows, prompt scaffolding, or evals for design/front-end outputs.

#LI-Hybrid
#LI-NG1