Job summary

We are seeking a Talent Acquisition Specialist to-be-based in our office in Cape Town. As a Talent Acquisition Specialist, you will play a pivotal role in identifying and attracting top talent to join our organization. You will collaborate with hiring managers and HR teams to define staffing needs, develop effective recruitment strategies, and manage the full recruitment lifecycle, ensuring a seamless and positive candidate experience. Your focus will be on sourcing, screening, interviewing, and selecting the most qualified candidates while upholding our company's CARE values and culture. The Talent Acquisition Partner will be responsible for hiring across EMEA (Europe and South Africa) and will sit within the EMEA Talent Acquisition team.

What you will do

• Collaboration: Partner with hiring managers to understand staffing needs and develop tailored recruitment strategies. Work cross functionally partnering with HR, Total Rewards, and FP&A partners.
• Sourcing: Utilize various channels, including job boards, LinkedIn, social media, networking, and employee referrals, to identify potential candidates. Proactively researches new recruitment methodologies and competitive intelligence to create innovative sourcing strategies. Conduct external benchmarking to understand DigiCert’s competitive recruiting landscape and influence best practices with team and stakeholders.
• Candidate Screening: Review resumes, conduct initial phone screens, and assess candidates' qualifications and alignment with the company's CARE values and culture.
• Candidate Management: Build strong relationships with candidates, prepare, coordinate interviews with candidates, understand candidate’s motivations for considering DigiCert opportunities and ensure candidate career aspirations match the opportunity.
• Assessment and Evaluation: Administer relevant assessments or tests as needed to gauge candidates' suitability for the position.
• Selection: Work with hiring managers to make informed hiring decisions, ensuring a seamless and efficient candidate selection process.
• Offer Negotiation: Facilitate salary and benefits negotiations, presenting competitive offers to candidates.
• Onboarding: Assist in the onboarding process to ensure a smooth transition for new hires into the organization.
• Candidate Experience: Maintain excellent communication with candidates throughout the hiring process, providing feedback and updates in a timely and professional manner.
• Data Management: We are a data driven talent acquisition engine. We use performance metrics and data to identify areas of improvement in the recruiting process. You should be able to make data-driven process improvement suggestions. You will maintain accurate and up-to-date candidate records in the applicant tracking system, Greenhouse (ATS).
• Compliance: Ensure all recruitment and hiring practices comply with labour laws and regulations.
• Talent Pipelining: Develop and maintain a talent pipeline for current and future hiring needs.
• Process improvement: Seek continuous improvements to enhance the process's capabilities; implement positive changes by overcoming resistance to change. Manage ad-hoc projects to support continuous improvements and the transformation of the Talent Acquisition department at DigiCert.

What you will have

• 3+ years of related talent acquisition experience.
• Proven experience in talent acquisition, hiring for Technology and Non Technology roles across the region.
• Demonstrated experience using multiple creative sourcing techniques to identify niche skill sets. (LinkedIn, Indeed, Google or any other extensions)
• Knowledge of HR policies, best practices, and legal requirements.
• Strong interpersonal and communication skills are important.
• Ability to assess and evaluate candidates' skills.
• Proficiency with applicant tracking systems and recruitment software.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.
• Exceptional relationship management, critical thinking/problem-solving, and decision-making abilities.
• Adaptability: flexible and open to new ideas and encourage others to value change. We respond to change with a positive attitude and willingness to learn new ways.

Benefits

• Provident Fund
• Medical Aid + Gap Cover
• Employee Assistance Program
• Gym Reimbursement
• Life Insurance
• Disability Insurance

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Job summary

Platform common services are the common, generic utilities that are available to every tenant/application/solution that deploys on the DigiCert® ONE platform. This role will take immediate ownership of existing services, and contribute to the definition, design and planning for future services.

This role will partner closely with all Product teams and associated stakeholders at DigiCert to understand their business and technical requirements that potentially express dependencies on Platform Common Services. This role will collaborate with product teams across the portfolio, manage the delivery and success of platform components in a data-driven manner, and drive priorities that maximize platform value to both internal and external customers. The Senior Platform Product Manager participates in strategic and tactical activities for medium-to-large projects with complex cross-portfolio and cross-functional requirements. They serve as the champion for their assigned area(s) and may serve as product owner for one or more development teams. This is a high-visibility role with the potential to participate in and drive initiatives at all levels across the organization. Individuals in this role may participate in mentoring lower-level contributors and learn how to help grow others in their careers. 

What you will do

Experience/Competencies/Skills:

What you will have

• 5+ years of experience in a technical or product role
• Credential or degree in business or engineering 

Nice to have

• Platform Product Management Experience
• MBA or Advanced Technical degree/credentials 

Benefits

• Generous time off policies
• Top shelf benefits
• Education, wellness and lifestyle support

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Job summary

We are seeking a Trust Assurance Specialist to join the Trust Office team at DigiCert. This role is responsible for owning defined compliance and assurance areas, including audit execution, control management, and regulatory alignment.

The successful candidate will have a minimum of 5 years of experience in compliance, risk management, or audit, with the ability to independently manage audit and control activities and engage stakeholders across the organization.

This role reports to the Head of Compliance and works closely with cross-functional teams across Security, IT, Legal, and Operations.

What you will do

Audit & Assurance Support

• Own and manage assigned external (e.g., SOC 2, WebTrust) and customer audits
• Plan audit activities, coordinate stakeholders, and ensure timely delivery of evidence
• Track, manage, and drive remediation of audit findings

Regulatory Compliance

• Ensure ongoing compliance within assigned frameworks (e.g., WebTrust for CAs, SOC 2, ISO 27001, NIST)
• Interpret regulatory requirements and ensure controls align with both regulatory expectations and internal policy frameworks 

Control Management

• Design, document, and evaluate controls to ensure effectiveness and compliance
• Perform and oversee control testing within assigned areas
• Identify control gaps and drive remediation efforts

Risk & Governance Support

• Provide input into risk assessments and support broader risk management activities.
• Assist in maintaining compliance documentation and reporting.

Stakeholder Collaboration

• Partner with internal teams (Security, IT, Legal, HR, Operations) to support compliance initiatives.
• Act as a point of contact for audit-related queries within assigned areas.

Continuous Improvement

• Stay informed on relevant regulatory and industry developments.
• Identify opportunities to improve compliance processes, tools, and reporting.

General

• Support a culture of compliance and security awareness across the organization.
• Perform other related duties as assigned.

What you will have

• Bachelor’s degree in Law, Compliance, Information Security, Computer Science, or a related field
• Minimum 5 years of experience in compliance, risk management, audit, or related roles
• Experience managing audits and working with frameworks such as SOC 2, ISO 27001, WebTrust, or NIST
• Experience in control design, documentation, and testing
• Strong analytical and problem-solving skills
• Excellent communication and stakeholder management skills
• Ability to work independently and manage multiple priorities

Nice to have

• Exposure to PKI, cybersecurity, or cloud environments
• Progress toward or attainment of certifications such as CISA, CISM, CRISC, or CISSP

Benefits

• Provident Fund
• Medical Aid + Gap Cover
• Employee Assistance Program
• Gym Reimbursement
• Life Insurance
• Disability Insurance

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Job summary

As a Senior Full-Stack Engineer, you will work on designing, developing, and maintaining web applications, ensuring they are scalable, secure, and perform well across different environments. You will collaborate closely with product managers and other engineers to create seamless user experiences and ensure the smooth integration of front-end and back-end components.

What you will do

• Collaborate with developers, product managers, and other teams to design and implement scalable, secure, and maintainable web applications that meet customer needs.
• Develop the front-end of the application using React, ensuring an engaging and responsive user interface.
• Work on the Java-based backend to implement business logic, database interaction, and integration with other services.
• Ensure the integration of back-end services with the front-end, enabling seamless data flow and communication between components.
• Implement cloud services (AWS or other cloud platforms) for scalability and performance optimization, ensuring that the infrastructure is reliable and cost-effective.
• Monitor and optimize application performance and system reliability, collaborating across teams to resolve issues.
• Write clean, efficient, and maintainable code following best practices and development standards.
• Troubleshoot and resolve issues in both development and production environments, ensuring minimal downtime and quick resolution of bugs.
• Participate in code reviews to maintain high code quality and ensure consistency across the team.
• Stay up-to-date with the latest industry trends, emerging technologies, and best practices in full-stack development and cloud technologies.
• Contribute to architectural decisions, ensuring ystems are designed for scalability, maintainability, and security.

What you will have

• Bachelor's degree in Computer Science, Software Engineering, or a related field (or equivalent experience).
• 5+ years of experience in software development, with strong proficiency in React and Java.
• Experience with modern front-end technologies and best practices (e.g., state management, component libraries, UI/UX design).
• Proficiency in Java backend development, including RESTful APIs, database integration (e.g., SQL, NoSQL), and microservices architecture.
• Familiarity with cloud platforms (AWS preferred) and experience in deploying and managing cloud-based applications.
• Experience with CI/CD pipelines for automated testing and deployment.
• Familiarity with DevOps tools and Infrastructure as Code (e.g Terraform, CloudFormation).
• Strong problem-solving and debugging skills, with the ability to quickly identify and resolve issues in production environments.
• Knowledge of version control using Git, and experience with agile development methodologies.
• Excellent communication and collaboration skills, with the ability to work in a cross-functional team.

Benefits

• Provident Fund
• Medical Aid + Gap Cover
• Employee Assistance Program
• Gym Reimbursement
• Life Insurance
• Disability Insurance

#LI-FP1

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The SSL Store Introduction
The SSL Store, a subsidiary of DigiCert, Inc., is a fast-growing distributor of cybersecurity products located right in the heart of beautiful downtown St. Petersburg. The SSL Store™ is a global leader in the SSL/PKI industry, helping more than 250,000 businesses around the world protect their websites, employees, and customers against cybercrime. We’re always seeking fun, exciting and creative individuals who want to help us deliver the best cybersecurity tech that keeps people safe online.

Job summary
At The SSL Store, owned by Rapid Web Services, LLC, the IT Administrator is more than just some back-end support staffer. Responsibilities include supporting 3rd party and proprietary software and hardware implementation and maintenance. Of course, your primary focus is to keep the office running seamlessly, this includes resolving issues with employees’ workstation computers, phones and our internal network but you may also be called on to perform a variety of moderately complex support duties including but not limited to: implementation and maintenance of Laptops, Desktops, Computer Peripherals, Active Directory domain controllers and servers, application servers, file servers, phone systems, software (i.e.. Office 365, Windows OS, Mac OS, Email / Phone administration). A working knowledge of web-hosting environments and/or AWS configuration is a plus.

What you will do

• Providing assistance in the use, installation, and maintenance of workstation and domain computers and printers.
• Setting up and configuring desktop, laptop and mac hardware as well as peripherals to ensure smooth daily workflows.
• Installing and configuring software and accounts assigned to employees with respect to their department.
• Administering employee accounts (i.e.: Active Directory, VPN, Office 365, Email accounts, Phone accounts, Support Desk Tools, etc.…).
• Assisting with Password and Security Credential assignment, safe-keeping, and maintenance.
• Conducting inventory and asset management.
• Documenting existing and future business processes.
• Creating scripts for automated internal processes.
• Providing basic troubleshooting, repair and maintenance of computer and phone equipment in a timely fashion.
• Staying up to speed with modern technologies, techniques, and methodologies.
• Providing guidance and insight on latest technologies and methodologies to help the team learn and adapt so that we collectively become more productive, work smarter and more efficiently.
• Monitoring internal network performance and provide suggestions and solutions to issues.
• Working with software developers to configure web hosting environments in-house and in the cloud.

What you will have

• 2+ years of experience in IT administration.
• Strong computer & Microsoft Office skills.
• Experience in networking infrastructure and configuration.
• Great oral and written communication.
• Thrives in a fast-paced environment.
• Ability to quickly context switch between different platforms, infrastructures, etc.
• Satisfactory passing of a background check.

Benefits

DigiCert offers a competitive benefits package for all of our full-time employees. 

DigiCert is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, DigiCert prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified person with disabilities, and protected veterans are strongly encouraged to apply.

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Job summary

The Talent Acquisition Coordinator is a junior role within the HR Shared Services team, providing hands-on support to DigiCert's global recruitment operations. This role is ideal for someone early in their HR or TA career who is organised, detail-oriented, and energised by working in a fast-moving, people-focused environment. You will be the operational support behind our hiring activity — keeping the candidate pipeline moving, scheduling interviews, maintaining our ATS, and ensuring every candidate has a great experience from first contact to offer.

This is an day shift role (09h00 – 18h00 SAST), primarily supporting EMEA and early AMS hiring activity. You will work closely with TA partners and hiring managers during core business hours, ensuring strong coverage across European and morning Americas time zones.

This is a 8 month fixed term contract position.

What you will do

• Create and post job requisitions in Greenhouse, ensuring all approvals and details are in place
• Schedule interviews across all stages, managing calendars and coordinating across global time zones
• Send candidate communications including confirmations, reminders, and joining instructions
• Maintain and update canned response templates in Greenhouse for candidate-facing messaging
• Provide AMS and APJ coverage for TA queries and ensure a seamless handover with the broader HRSS team
• Support the TA team with ad hoc projects, process improvements, and reporting as needed
• Manage day-to-day ATS (Greenhouse) hygiene — updating pipeline stages, dispositioning candidates, and keeping records accurate
• Screen incoming CVs against role requirements and flag shortlisted candidates for recruiter review
• Source candidates via LinkedIn and job boards to build active pipelines
• Support the TA team with ad hoc projects, process improvements, and reporting as needed

What you will have

• 2+ years of experience in a recruitment or in a TA coordination role in a global or multi-region hiring environments (preferred)
• Passionate about Talent administration
• Familiarity with an ATS — Greenhouse experience is a plus
• Strong organisational skills with great attention to detail
• Clear, professional written communication
• Comfortable juggling multiple tasks and priorities in a busy team
• A collaborative, team-first attitude
• Ability to work the 09:00 – 18:00 SAST (Monday – Friday) shift reliably, including handover responsibilities

Nice to have

• Tool Experience: LinkedIn Recruiter, Greenhouse Recruit and Onboarding, ADP, JIRA, Hire Right(advantageous)
• Exposure to global or multi-region hiring environments

Benefits

• Provident Fund
• Medical Aid + Gap Cover
• Employee Assistance Program
• Gym Reimbursement
• Life Insurance
• Disability Insurance

Job summary

We are seeking Principal Platform Product Manager to define and lead DigiCert's API platform as both an internal engineering standard and externally differentiated developer product. This is a dual access role: inbound, you are the Platform authority who sets API structure, governance, guardrails and developer experience standards that all DigiCert product teams build to. Outbound, you are the thought leader who shapes the developer portal, external API experience and MCP strategy that customers, partners and 3rd party developers depend on. The person in this role will simultaneously be the most demanding internal API standard setter and the most credible external advocate for what a best-in-class digital trust API platform can be.

The Principal Platform Product Manager is responsible to understand market needs and trends, collaborate with product teams horizontally across the portfolio, manage the delivery and success of initiatives and supporting platform components in a data-driven manner, and drive priorities that maximize platform value to both internal and external customers. The Principal Platform Product Manager will lead strategic and tactical activities for large, broad, and highly complex initiatives that impact all portfolio solutions, not limited to Platform. This is a critical, highly visible role charged with the strategy and driving the execution of priority initiatives at all levels across the organization. Individuals in this role will also mentor lower-level contributors. This role has a seat on the Platform Product Management team. 

What you will do

What you will have

• 10 + years of experience in a technical or product role
• Proven experience and depth of understanding of Enterprise API Governance and best practices
• Experience with / working understanding of commercial API Platforms and the problems they solve for customers, partners and developers
• A working understanding of Model Context Protocol, and how it is used in association with APIs by internal and external stakeholders
• Credential or degree in business or engineering/computer science 

Nice to have

• Platform Product Management Experience
• MBA or Advanced Technical degree/credentials 

Benefits

• Generous time off policies
• Top shelf benefits
• Education, wellness and lifestyle support

#LI-SS1

Job summary

As an Application Security Engineer within our cybersecurity team, you will help safeguard the company’s web applications and services by supporting the integration of security practices into the Software Development Life Cycle (SDLC). You will collaborate with development, DevOps, and security teams to identify, assess, and remediate vulnerabilities, contribute to secure coding practices, and assist in implementing DevSecOps tooling and processes. This role is ideal for someone with a strong technical foundation who is eager to grow within the product/application security space.

What you will do

• Support the integration of security controls and best practices across various phases of the SDLC.
• Assist in security assessments, including static and dynamic code analysis, open-source dependency analysis, and limited penetration testing.
• Participate in manual and automated code reviews to identify potential vulnerabilities and coding flaws.
• Collaborate with software engineers to promote secure development practices, including the use of security testing tools in CI/CD pipelines.
• Contribute to the evaluation, deployment, and tuning of DevSecOps tools such as SAST, DAST, and SCA platforms.
• Help maintain secure deployment workflows and support security automation efforts.
• Participate in cross-functional security reviews of new features and systems with guidance from senior engineers.
• Stay up to date on current security threats, vulnerabilities, and best practices in application security.
• Assist with triaging vulnerabilities from internal scans, bug bounty submissions, or external assessments.
• Document processes and playbooks to support consistent and scalable security practices.
• Provide input to the development of internal security standards and reference architectures.
• Support remediation efforts in collaboration with engineering teams.
• Participate in promoting a security-first culture across the organization.
• Other duties and responsibilities as assigned.

What you will have

• Bachelor’s degree in computer science, cybersecurity, or a related technical field.
• 2+ years of experience in cybersecurity, software engineering, or DevOps, with at least 1+ years focused on application or product security.
• Experience with programming/scripting languages such as Python, JavaScript, or Java.
• Familiarity with DevSecOps tools (SAST, DAST, SCA) and secure SDLC methodologies. - nice to have if they have a solid understanding of common web application vulnerabilities (e.g., OWASP Top 10, CWE).
• Solid understanding of common web application vulnerabilities (e.g., OWASP Top 10, CWE) and remediation strategies.
• Ability to analyze code and spot security issues with guidance.
• Strong communication and collaboration skills.
• Strong attention to detail and willingness to learn new technologies.

Nice to have

• Hands-on experience with CI/CD pipelines (e.g., GitHub Actions, GitLab CI, Jenkins).
• Familiarity with security standards and frameworks such as NIST, OWASP SAMM, ISO 27001, or PCI DSS.
• Experience working in a regulated environment (e.g., financial services, healthcare, or government).
• Professional certifications such as Security+, CEH, eJPT, or equivalent (OSCP or similar preferred but not required).
• Exposure to cloud platforms such as AWS, Azure, or GCP.
• Experience contributing to or managing a bug bounty triage process.

Benefits

• Generous time off policies
• Top shelf benefits
• Education, wellness and lifestyle support

#LI-SS1

Job summary

We are seeking an experienced Senior Software Engineer to join our dynamic and innovative team. As a Senior Software Engineer, you will be a key contributor to the design, development, and maintenance of our platforms. You will work closely with cross-functional teams to deliver high-quality software that meets the needs of our customers.

What you will do

• Collaborate with product managers, UX designers and architects to understand project requirements and technical specifications. 
• Design, develop, test, and maintain software applications, ensuring they meet high-quality standards and performance benchmarks. 
• Write clean, efficient, and maintainable code, in accordance with coding standards and best practices. 
• Conduct code reviews to increase code quality, consistency, and alignment with the product design and architecture. 
• Analyze, troubleshoot, and debug product defects and provide timely solutions to customer issues. 
• Stay up to date on emerging technologies and industry trends to continuously improve software development processes and tools. 
• Contribute to architectural decisions and help drive technical innovation within the team. 

What you will have

• Bachelor’s degree in Computer Science, Software Engineering, or a related field (or equivalent hands-on experience).
• 5+ years of experience as a Software Engineer (SSE) building scalable, production-grade web applications.
• Strong proficiency in Python and JavaScript, with full-stack development exposure.
• Deep expertise in modern frontend engineering using JS, Redux Toolkit, and strong fundamentals in ES6+, HTML5, CSS3, SASS, Tailwind CSS.
• Solid understanding of software design principles and architectures (modular design, domain-driven design, clean architecture) with a focus on scalability, maintainability, and performance.
• Hands-on experience with containerization and orchestration tools such as Docker, Kubernetes, and Helm for scalable deployments.
• Exposure to cloud platforms (AWS /GCP) with experience in building and deploying cloud-native applications.
• Strong DevOps mindset, including CI/CD pipelines (GitHub Actions, GitLab CI, Bitbucket, Harness), Infrastructure as Code (Terraform, CloudFormation), and automated deployment strategies.
• Strong experience with LLM-based developer tools and workflows, including Claude Code, GitHub Copilot, and modern AI-assisted engineering practices; adept at leveraging AI for code generation, optimization, debugging, and applying best practices in prompt engineering and workflow automation.
• Good exposure to application security practices, including secure coding standards (OWASP), vulnerability awareness, and implementing security best practices across the stack.
• Experience with API security and authentication mechanisms such as JWT, OAuth2, OpenID Connect, along with concepts like rate limiting and API gateways.
• Effective communicator and team player, experienced in collaborating with product, design, QA, and platform teams to deliver high-quality solutions.

Nice to have

• Working knowledge of PKI, cryptography, and code signing is an added advantage.
• Solid understanding of LLMs and RAG systems, including prompt engineering, embeddings, and vector databases (e.g., Postgres pgvector, Pinecone, Weaviate), along with orchestration frameworks such as LangChain and LlamaIndex.
• Familiarity with deploying GenAI workloads on AWS, Azure, and GCP (e.g., Bedrock, OpenAI, Azure OpenAI), including implementing guardrails, content filtering, and observability for LLM-based applications.

Benefits

• Generous time off policies
• Top shelf benefits
• Education, wellness and lifestyle support

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Job summary

DigiCert is looking for a detail-oriented, energetic Technical Support Engineer to join our team. The Technical Support Engineer will be responsible for ensuring the quality of our internal and customer-facing Security products for the DigiCert software. The ideal candidate will have a passion for and a commitment to providing customers with a world class support experience during the US time shift.

The Tech Support Engineer will be responsible for providing support via phone and email to DigiCert US based customers to support the DigiCert One platform.

What you will do

• Support our US Customers on the DigiCert One platform for all certificate lifecycle products via phone and email within support cases
• Project a professional company image through phone and email interactions.
• Work with our Validation teams to process Lawyer Card request
• Collaborate with Cross-functional teams to resolve issues and provide solutions
• Recognize, document and alert supervisors of trends in customer calls
• Research through Knowledge Base articles, labs and other means to resolve customer issues
• Master internal tools used for timely problem resolution
• Contribute to DigiCert Knowledge Base

What you will have

• 2 year degree in IT, related technical degree, or equivalent work experience
• 2+ years of experience in technical support
• Strong problem-solving skills
• Knowledge of PKI certificates
• Working knowledge of Rest API’s
• Comfortable working on a computer daily and conversing over the phone and through email.
• Strong oral, written and interpersonal communication skills
• Detailed-oriented with excellent organization skills
• Self-motivated, manage your time well, and get things done.
• Team oriented and ability to work with people from diverse backgrounds
• Industry related certificates are a plus (Security +, MSCE…)

Nice to have

• 2+ years of experience in a technical support role within the tech industry
• Excellent knowledge of Microsoft products and other applicable software or applications

Benefits

DigiCert offers a competitive benefits package for all of our full-time employees. 

DigiCert is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, DigiCert prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified person with disabilities, and protected veterans are strongly encouraged to apply.

#LI-KK1

Job summary

DigiCert is looking for a motivated Product Design & Research Intern to join our User Experience team. This role blends Product Design and Product Research responsibilities, giving you the chance to explore both disciplines while learning directly from senior and staff-level designers.

You’ll support projects that shape DigiCert’s product experiences and get hands-on with industry-standard tools like Figma, Maze, and Pendo analytics while also experimenting with the latest AI-powered tools (e.g., Figma Make, generative research assistants) to supercharge design and research workflows.

This is an ideal opportunity for students and recent graduates excited about how AI is transforming design and eager to contribute to projects that impact millions of users worldwide.

Be part of a team that’s redefining how digital trust is experienced.

What you will do

Product Research Support

• Assist in setting up and running moderated and unmoderated usability studies using Maze.
• Collect, analyze, and synthesize data from research studies and Pendo analytics tool, turning insights into recommendations.
• Research and document competitor products and experiences to identify best practices and opportunities for differentiation.
• Summarize research findings into actionable insights for the design team.
• Support senior researchers and designers in preparing study plans, discussion guides, and participant feedback documentation.
• Collaborate with cross-functional teams to share findings and track how insights influence product design.
  
  

Product Design Support

• Collaborate with senior/staff designers in Figma, Figma Make, Claude Code or related tool to create and iterate on wireframes, prototypes, and design assets.
• Create design components and contribute to our design system.
• Contribute to product concepts by applying design best practices and user insights.
• Work with existing design patterns and style guides to maintain consistency across products.
• Participate in design reviews, providing feedback and learning from experienced designers.
• Ensure designs are tested with users and validated against research insights.
• Experiment with AI-powered design tools (like Figma Make, V0) to accelerate ideation, pattern generation, and design exploration.

What you will have

• Currently pursuing or recently completed a degree in Human-Computer Interaction (HCI), Design or related field.
• Familiarity with product research methods (e.g., usability testing, competitive analysis, interviews, surveys).
• Basic design skills and knowledge of Figma or similar tools.
• Confident in experimenting with AI-based design tools and emerging workflows.
• Strong communication, organization, and collaboration skills.
• Curious, detail-oriented, and eager to learn from a senior design team.

Nice to have

• Experience with analytics or testing platforms (e.g., Maze, Pendo, Google Analytics).
• Previous internship, class project, or portfolio work in product design or research.
• Interest in AI, automation, and the future of design-tech collaboration.

Benefits

• Generous time off policies
• Top shelf benefits
• Education, wellness and lifestyle support

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Job summary

We are seeking a transformational Senior Director of Customer Experience & Technical Revenue to lead and evolve our post-sales organization, including Account Management, Product Support, Implementation, and Technical Account Management.

This leader will be responsible not only for operational excellence, but for turning highly technical teams into customer-facing, revenue-driving partners. You will embed a commercial mindset across the post-sales lifecycle, enabling teams to identify, influence, and close expansion opportunities while maintaining world-class customer outcomes.

Reporting to the VP of Global Revenue, this role is highly cross-functional, partnering closely with Sales, Marketing, and Product to align post-sales execution with go-to-market strategy and revenue growth objectives.

What you will do

Drive Post-Sales Revenue & Technical Selling:

• Transform post-sales functions into technically credible, revenue-aware advisors
• Embed expansion, upsell, and renewal ownership across technical roles
• Partner with Sales to co-own customer growth strategy
• Develop account planning frameworks tied to growth

Build a Revenue-Centric Operating Model:

• Own forecasting for renewals and expansion pipeline
• Implement methodologies aligning delivery with revenue outcomes
• Establish performance metrics tied to revenue influence

Upskill Technical Teams into Commercial Operators:

• Design enablement programs for value-based selling and negotiation
• Coach leaders to translate technical expertise into business impact

Scale Customer Engagement & Coverage Models:

• Build scalable programs across segments
• Align segmentation with growth potential

Operational Excellence & Customer Experience:

• Drive process optimization and AI-driven initiatives
• Own capacity planning and budgeting
• Implement self-service strategies

Define and Operationalize Best Practices:

• Standardize engagement models
• Establish KPIs across experience and revenue

What you will have

• 8+ years experience with 5+ years in leadership roles
• Proven success driving revenue through post-sales teams
• Experience transforming technical teams into commercial partners
• Strong understanding of enterprise technical sales cycles
• Strategic and execution-focused mindset
• Excellent communicator and cross-functional influencer
• Data-driven and experienced in forecasting
• Thrives in fast-paced environments

Nice to have

• Experience building renewals and expansion motions
• Background in Sales Engineering or Technical Sales
• Experience influencing product roadmap
• Startup or high-growth environment experience

Valimail Benefits

Valimail offers a competitive benefits package for all of our full-time employees. 

Valimail is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, Valimail prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified person with disabilities, and protected veterans are strongly encouraged to apply.

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Job summary

The Trust Operations Analyst will help advance the security operations of DigiCert by identifying potential risks, and threats by performing real-time log analysis. The Trust Operations Analyst will make use of analyses and understanding of exploits and vulnerabilities to maintain and improve DigiCert’s security posture and hygiene. This position will work on security incidents as they arise with the team.

What you will do

• Provide analysis of security threats and problems.
• Management and evaluation of security alerts and detections
• Work through tickets and resolve tickets per defined SLAs
• Participate in Security Incident Response and analysis of incidents
• Assist in the configuration, management, and maintenance of various security related software and systems
• Be able to effectively work within a team, and self-sufficient/self-motivated when assigned solo work
• Willingness to stay current on emerging threats, vulnerabilities, audit framework updates, etc to help protect DigiCert’s systems
• Willingness to evaluate new tools to improve efficiencies in operational processes
• Actively participate in ongoing training and knowledge transfer with team members
• Provide metrics and statistics to management
• Critically assess current practices and provide feedback to management on improvement opportunities
• Understand policies and standards and be capable of conveying those requirements to end users
• Set clear expectations and provide timely follow-up as appropriate
• Provide audit support for Compliance
• Other duties and responsibilities as assigned
• Willing to work incident response as necessary and work with other groups when this occurs

What you will have

• 3+ years of experience in Information Technology or related technical discipline
• Good experience in Network Traffic
• Advanced level of knowledge of Information Security design concepts and principles
• Must have strong written and verbal communication skills
• Customer Service background and good interpersonal and organizational skills
• Ability to perform in depth log analysis
• Ability to work incidents, experience responding to security incidents in the past
• Ability to look at logs and understand the systems that could be affected
• Willingness and ability to obtain CISSP certification if not already completed

Preferred Qualifications

• Master’s degree in a technical discipline
• 2+ years of experience in Information Security
• 2+ years of experience with SIEM technologies (preferably Splunk)
• Experience with cloud-based identity providers, SSO, SAML, etc
• Experience with zScaler products
• Experience with Web Application Firewall and DDoS protection
• Experience with web application security technologies
• Experience with vulnerability management software (preferably Tenable)
• Experience with endpoint detection and response software (CrowdStrike preferred)
• Experience with scripting languages (Python, Go, PHP, Powershell, Bash, etc)
• Experience with Help Desk
• Knowledge of penetration testing practices and principles
• Certified Information Security Professional (CISSP)

Benefits

• Provident Fund
• Medical Aid + Gap Cover
• Employee Assistance Program
• Gym Reimbursement
• Life Insurance
• Disability Insurance

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Job summary

We are building the trust layer for the agentic future. As AI agents move from simple chatbots to autonomous workloads with access to sensitive enterprise data, the industry lacks a standard for Identity, Authentication, and Governance.

You will architect and build the core security and identity infrastructure that defines how AI agents are identified, authenticated, authorized, and governed at scale. You will set foundational architectural patterns, establish engineering standards, and help shape the long-term technical vision of the company.

This is a hands-on technical leadership role in a high-ownership startup environment.

What you will do

Architect the Trust Layer for AI

• Design and implement distributed identity and authorization systems for autonomous AI agents.
• Define Zero Trust principles for agent-to-agent and agent-to-system communication.
• Architect cryptographic identity, verifiable credentials, and secure delegation models.

Build Cloud-Native, SaaS Infrastructure

• Design and ship production-grade, multi-tenant SaaS services.
• Build containerized microservices (Kubernetes-based) with strong observability, scalability, and resilience.
• Establish secure service-to-service communication patterns using modern cloud-native best practices.

Develop Agent Security Testbeds

• Build sophisticated multi-agent workflows to stress-test identity boundaries and governance models.
• Create adversarial test harnesses to simulate prompt injection, privilege escalation, data exfiltration, and confused deputy attacks.
• Ensure the platform is resilient against real-world enterprise attack scenarios.

Design Secure Developer SDKs

• Create developer-facing SDKs and APIs that embed secure identity primitives into AI workloads.
• Ensure clean abstractions and seamless integration into enterprise systems.

Secure Tooling & Protocol Architecture

• Architect how agents interact securely with external systems via MCP or custom tool protocols.
• Ensure every tool invocation is authenticated, authorized, and fully auditable.
• Define policy enforcement layers for tool execution and resource access.

Technical Leadership

• Own architectural direction and long-term technical roadmap.
• Establish engineering standards for security, reliability, and performance.
• Partner with infrastructure, product, and security teams to align on scalable execution.
• Mentor engineers and raise the technical bar across the organization.

What you will have

Experience

• 12+ years of professional software engineering experience.
• Proven track record building and scaling cloud-native SaaS platforms.
• Experience designing distributed systems that operate at enterprise scale.
• Demonstrated ownership of zero-to-one or early-stage platform architecture.

Cloud & Infrastructure Expertise

• Deep experience with Kubernetes, containerization, and microservices.
• Strong background in AWS, Azure, or GCP (production environments).
• Experience building secure multi-tenant systems.
• Familiarity with service meshes, API gateways, and identity federation (OIDC/OAuth2).

Security & Identity Architecture

• Strong understanding of Zero Trust architectures.
• Experience designing authentication, authorization (RBAC/ABAC), and policy-driven systems.
• Familiarity with cryptographic primitives and secure token systems.
• Understanding of common security threats in distributed systems.

AI / Agent Ecosystem Experience

• Hands-on experience building or deploying LLM-based systems in production.
• Familiarity with frameworks such as LangGraph, CrewAI, or AutoGen.
• Experience deploying workloads on Azure AI Foundry, AWS Bedrock, or Vertex AI.
• Understanding of prompt injection risks, model safety, and tool security boundaries.

Note: Deep agentic AI tenure is not required, but demonstrated production experience with LLM-powered systems is expected.

Software Engineering Excellence

• Expert-level Python (FastAPI, Pydantic, AsyncIO).
• Strong API design principles and SDK development experience.
• Writes modular, production-grade code intended for reuse by other developers.
• Strong testing discipline (unit, integration, adversarial testing).

Startup Mindset

• Comfortable operating in ambiguity.
• Experience owning architecture, implementation, and reliability simultaneously.
• Bias toward shipping and iterative improvement.

Benefits

• Generous time off policies
• Top shelf benefits
• Education, wellness and lifestyle support

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Job summary

We are seeking a Principal Platform Product Manager to own the product strategy, requirements, and platform implications for DigiCert partners (including Managed Service Providers, Global System Integrators, Independent Software Vendors, and Value-Added Resellers).  This role will be the authoritative voice for partners inside the DigiCert one platform to translate the commercial, operational and technical needs of each partner type into durable platform capabilities and ensure that every platform component is built with partner requirements fully understood and correctly prioritized. This position will operate at the intersection of partner strategy, platform architecture, and go to market and will be the person every internal team comes to when the question is “what does this mean for our partners?”

DigiCert’s growth strategy is meaningfully partner dependent.  MSP's, GI, ISVs, and VARs are not just distribution channels - they are integration surfaces, deployment patterns, and co-innovation opportunities that place distinct and sometimes competing demands on the DigiCert® ONE platform. When the platform doesn't accommodate partner requirements, deals stall, renewals are at risk, and co-sell opportunities evaporate.  This role exists to close that gap by building and maintaining a deep authoritative understanding of each partner segments operational model, integration patterns, and platform requirements and translating that understanding into requirements that every team in the DigiCert organization builds too. 

This is a principal-level individual contributor role requiring strategic autonomy, strong cross-functional influence and diplomacy, the ability to crisply articulate partner platform strategy to external and internal stakeholders at all levels, from C-level to individual contributor. This role has a seat on the Platform Product Management team.

What you will do

The Principal Platform Product Manager, Partner Platform serves as the primary owner of Partner requirements on Platform at DigiCert. This role will design, plan and execute the Partner Platform initiative, with substantial contribution and stakes in several other Platform initiatives. This role will conduct internal and external research: customer requirements, market requirements, competitive research, all to inform strategic direction and priorities. They will establish a backlog of portfolio requirements that express dependencies on the Platform and actively maintain a prioritized stack-ranking to inform their executable roadmap and regularly collaborate across the business to collect and socialize a comprehensive, accurate and detailed set of feature requirements for one or more major platform initiatives.  As the thought leader for Partner requirements, this role is responsible for constructing the vision and leading discussions with functional leadership across the organization to gain alignment. 

Outbound

• Own the collective partner vision for Platform, including strategy, planning, and execution - and share accountability for the outcome
• Serve as externally facing subject matter expert with partners audiences to gain deep understanding of their needs, represent strategy and roadmap, solicit participation in proof of concepts, beta releases, advisory counsels
• Serve as thought leader for partner requirements at DigiCert: meets with analysts to discuss market dynamics and competitive positioning, publish articles/white papers, post relevant content to engage with their external stakeholder community
• Works closely with Finance to develop Pricing and Packaging strategies
• Works closely with Marketing to develop GTM strategy, messaging, positioning and supporting artifacts

Inbound

• Own and understand partner-specific platform requirements such as multi-tenancy, support for hierarchical organizations, automated provisioning/deprovisioning, delegated administration, support for partner-specific entitlement and billing models, reporting and alerting; serve as subject matter expert for Partner requirements across functions to drive collaboration and achieve alignment on objectives, requirements, dependencies, design, and implementation
• Leads the decomposition of strategic objectives into phased operational and tactical goals and measures that translates into platform implications (e.g. APIs, metering, lifecycle management, reporting, portal), and work with the teams in each of these areas establish requirements, align on priorities, and choreograph delivery
• Lead the discussion to set business priorities that feed into the planning and execution of Partner Platform in close collaboration with other product teams and functions to ensure alignment with the needs of the business.
• Responsible and accountable for the technical vision, strategy, planning and execution - and shares accountability for the outcome
• Work across all platform teams (e.g. Access Control, API, Common Services, Customer Experience) on roadmap planning cycles, backlog discovery and prioritization, pre-development design and alignment, and operational execution
• Be responsible and accountable for partner-specific acceptance and success criteria of every platform release with partner implications
• Leads the buy/build assessment for platform components where appropriate, along with vendor assessment and proposal
• Owns the technical definition, prioritization and hygiene of product backlog(s) throughout the concept through delivery process
• Owns the execution and outcome by partnering closely with immediate platform core team (Engineering, Architecture & UX) as well solutions core teams to represent business objectives along with supporting requirements to realize value, and to problem solve obstacles to delivery

What you will have

• 10 + years of experience in a technical or product role
• Proven experience and depth of understanding of Partner business models and the technical challenges and solutions required
• Credential or degree in business or engineering/computer science

Skills/Competencies

• Proven aptitude for cross-functional diplomacy leading complex initiatives with portfolio-wide implications and impact across all organizational functions
• Demonstrated ability to lead the solutioning to deconstruct technical challenges to meet stakeholder requirements and platform objectives
• Mastery of balanced decision making and decision follow-through – including problem definition, alternative definition and selection, trade-off analysis, success criteria definition, and overall execution
• Able to earn credibility as the internally recognized specialist on complex platform technical and business matters. Uses judgment within broadly defined policies and practices and solves most problems without assistance
• Experience and demonstrated dedication managing and meeting the expectations and requirements of internal and external customers; seeking first-hand customer information and using it to inform feature definition and development; bringing a cohesive perspective of the customers to their work
• Profiecent decision making and decision follow-through – including defining a problem, identifying different alternatives, selecting and implementing the best alternative, and evaluating results to success criteria
• Highly detail-oriented and able to manage many tasks for multiple requesters simultaneously
• Ability to foster credibility amongst peers, to find common ground and solve problems for the good of all, represent their own interests yet be fair to other groups, can solve problems with with a minimum of disruption/escalation

Nice to have

• Platform Product Management Experience
• MBA or Advanced Technical degree/credentials

Benefits

DigiCert offers a competitive benefits package for all of our full-time employees. 

DigiCert is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, DigiCert prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified person with disabilities, and protected veterans are strongly encouraged to apply.

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Job summary

As IT Project Coordinator you will play a key role in supporting the delivery of Professional Services projects across the AMS & EMEA territories. 

You will assist the Senior Project Manager in ensuring projects are executed efficiently, on schedule, and to a high standard of quality.

What you will do

• Ability to assist in coordinating multiple concurrent IT service delivery projects across regions
• Support the Senior Project Manager in planning, organizing, and tracking project delivery activities.
• Assist with scheduling, meeting coordination, and documentation of project actions, decisions, and risks.
• Maintain and update project plans, risk logs, and status reports under guidance.
• Track and report on project milestones, timelines, and deliverables.
• Support the management of project budgets, timesheets, and invoicing processes.
• Help ensure adherence to project governance standards and quality requirements.
• Liaise with internal teams, vendors, and customers to gather updates and support smooth communication.
• Assist in resource planning and coordination with cross-functional teams.
• Participate in post-project reviews and contribute to identifying areas for process improvement.
• Provide administrative and operational support to the Professional Services team as needed.

What you will have

• 3+ years of experience in a Software Project Coordinator or Scrum Master position at an IT or SaaS company (essential requirement)
• Tertiary qualification in Project Management, Business Administration, or Information Technology (strongly preferred)
• Exposure to the full project lifecycle — from initiation to delivery — in any technical or business environment.
• Experience working in a fast-paced, multidisciplinary organization.
• Comfortable with engaging with global customers (strong stakeholder management)
• Detail-oriented, process-driven, proactive in coordinating tasks, and tracking deliverables. 
• Strong verbal and written communication skills, with the ability to engage effectively with team members, stakeholders, and clients.
• Strong organizational and time management skills with attention to detail.
• A motivated individual with a foundational understanding of project management principles and processes.

Nice to have

• Previous experience working with global teams and across different timezones.
• Basic understanding of PKI or digital certificate management concepts (training will be provided).
• Familiarity with project management methodologies and tools such as Agile (Scrum, Kanban), Confluence, Jira, Salesforce, Microsoft Project or Rocketlane

Benefits

• Provident Fund
• Medical Aid + Gap Cover
• Employee Assistance Program
• Gym Reimbursement
• Life Insurance
• Disability Insurance

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Job summary

We are seeking a Trust Assurance Specialist to join the Trust Office team at DigiCert. This role is responsible for owning defined compliance and assurance areas, including audit execution, control management, and regulatory alignment.

The successful candidate will have a minimum of 5 years of experience in compliance, risk management, or audit, with the ability to independently manage audit and control activities and engage stakeholders across the organization.

This role reports to the Head of Compliance and works closely with cross-functional teams across Security, IT, Legal, and Operations.

What you will do

Audit & Assurance Support

• Own and manage assigned external (e.g., SOC 2, WebTrust) and customer audits
• Plan audit activities, coordinate stakeholders, and ensure timely delivery of evidence
• Track, manage, and drive remediation of audit findings

Regulatory Compliance

• Ensure ongoing compliance within assigned frameworks (e.g., WebTrust for CAs, SOC 2, ISO 27001, NIST)
• Interpret regulatory requirements and ensure controls align with both regulatory expectations and internal policy frameworks 

Control Management

• Design, document, and evaluate controls to ensure effectiveness and compliance
• Perform and oversee control testing within assigned areas
• Identify control gaps and drive remediation efforts

Risk & Governance Support

• Provide input into risk assessments and support broader risk management activities.
• Assist in maintaining compliance documentation and reporting.

Stakeholder Collaboration

• Partner with internal teams (Security, IT, Legal, HR, Operations) to support compliance initiatives.
• Act as a point of contact for audit-related queries within assigned areas.

Continuous Improvement

• Stay informed on relevant regulatory and industry developments.
• Identify opportunities to improve compliance processes, tools, and reporting.

General

• Support a culture of compliance and security awareness across the organization.
• Perform other related duties as assigned.

What you will have

• Bachelor’s degree in Law, Compliance, Information Security, Computer Science, or a related field
• Minimum 5 years of experience in compliance, risk management, audit, or related roles
• Experience managing audits and working with frameworks such as SOC 2, ISO 27001, WebTrust, or NIST
• Experience in control design, documentation, and testing
• Strong analytical and problem-solving skills
• Excellent communication and stakeholder management skills
• Ability to work independently and manage multiple priorities

Nice to have

• Exposure to PKI, cybersecurity, or cloud environments
• Progress toward or attainment of certifications such as CISA, CISM, CRISC, or CISSP

Benefits

• Provident Fund
• Medical Aid + Gap Cover
• Employee Assistance Program
• Gym Reimbursement
• Life Insurance
• Disability Insurance

#LI-KK1

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Job summary

The Principal Software Engineer – Backend position at DigiCert, particularly for roles based in Bengaluru, Karnataka, India, emphasizes leadership in developing scalable and secure micro services. This role is ideal for professionals with extensive experience in backend development, especially those proficient in Java and Go (Golang).

What you will do

• Architect and Develop Backend Systems: Design, implement, and maintain robust backend services using Java and Go, ensuring scalability and reliability.
• Collaborate Across Teams: Work closely with product managers, UX designers, and architects to align technical solutions with business requirements.
• Code Quality and Best Practices: Write clean, efficient, and maintainable code following industry best practices; conduct code reviews to uphold high standards.
• Troubleshoot and Optimize: Analyze, debug, and resolve complex technical issues to enhance system performance and reliability.
• Mentorship and Leadership: Provide technical leadership and mentorship to engineering teams, fostering a culture of continuous improvement.
• Stay Current with Technologies: Keep abreast of emerging technologies and industry trends to drive innovation within the team. 

What you will have

• Educational Background: Bachelor’s degree in Computer Science, Software Engineering, or a related field (or equivalent experience).  
• Professional Experience: 8+ years in software development, with significant experience in backend technologies.  
• Programming Expertise: Proficiency in Java and Go, with a deep understanding of software development principles.  
• Frameworks and Tools: Experience with application frameworks such as  Spring/Spring Boot/Hibernate/JPA; familiarity with tools like Gradle, Maven, and Jooq is advantageous.
• Web Services: Proven ability to develop, consume, and evolve RESTful APIs.
• Database Knowledge: Strong understanding of both relational (e.g., MySQL, MariaDB) and NoSQL databases.
• Containerization and Orchestration: Proficiency in Docker and Kubernetes for containerization and orchestration.
• Cloud Platforms: Experience with cloud computing platforms such as AWS, Azure, or Google Cloud.
• Development Methodologies: Familiarity with Agile development practices.
• Security Practices: Application of secure coding practices and methodologies.
• Testing and Quality Assurance: Commitment to unit testing and delivering high-quality code. 

Nice to have

• Good knowledge of PKI, Cryptography and Code Signing would be an added advantage.

Benefits

• Generous time off policies
• Top shelf benefits 
• Education, wellness and lifestyle support

#LI-SS1

Job summary

We are seeking a Risk Manager to join the Trust Office team at DigiCert. This role is responsible for driving the continued development and operation of DigiCert’s risk management program by implementing consistent risk processes, facilitating risk assessments, and supporting effective oversight of operational and technology risks.

The Risk Manager will work closely with cross-functional stakeholders to identify, assess, and manage risk across the organization. The role will also support DigiCert’s Third-Party Risk Management (TPRM) program and contribute to risk reporting and governance activities.

This position reports to the Head of Compliance & Risk and will manage a small team of risk analysts supporting risk management and third-party risk activities.

What you will do

• Support the ongoing development and maturity of DigiCert’s risk management program and associated processes.
• Facilitate risk identification and assessment activities across business and technology functions.
• Maintain and update the centralized risk register, ensuring risks are clearly documented, prioritized, and assigned to accountable owners.
• Work with business leaders to evaluate risk exposure and support the development of practical mitigation strategies.
• Support internal audits, external audits, and regulatory examinations related to risk management practices.
• Assist with the development of risk reporting and dashboards for senior leadership and governance forums.
• Collaborate with Security, IT, Compliance, Legal, and operational teams to identify and address technology and operational risks.
• Support the integration of acquired entities into DigiCert’s risk management framework.
• Support DigiCert’s Third-Party Risk Management (TPRM) program, including vendor risk assessments and ongoing monitoring activities.
• Assist in improving risk processes, documentation, and governance practices to ensure scalability and consistency.
• Own the quality, consistency, and timeliness of risk assessments and risk data
• Ensure effective execution of risk processes across the organization

What you will have

• Bachelor’s degree in Risk Management, Information Security, Business, Law, or a related field.
• 9+ years of experience in risk management, compliance, governance, or related roles.
• Experience supporting risk management programs in technology-focused or regulated organizations.
• Familiarity with risk management frameworks such as ISO 31000, COSO, or NIST.
• Experience supporting risk assessments, risk registers, and risk reporting.
• Experience supporting Third-Party Risk Management (TPRM) processes is preferred.
• Strong analytical and problem-solving skills.
• Strong written and verbal communication skills.
• Ability to collaborate effectively across technical and business teams.
• Relevant certifications such as CRISC, CISA, CISSP, or CISM are beneficial.

Benefits

• Provident Fund
• Medical Aid + Gap Cover
• Employee Assistance Program
• Gym Reimbursement
• Life Insurance
• Disability Insurance

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Job summary

The Associate Customer Success Manager (CSM) supports new customers through the initial implementation and activation of their DigiCert platform environment. This role focuses on customer onboarding and helping users feel confident and successful using the platform.

The focus will be on guiding customers through the platform experience and ensuring they have everything they need to move forward to their deployment phase. This role is ideal for someone looking for a career in Customer Success, Customer Support, or SaaS.

What you will do

• Customer Onboarding & Adoption
  • Support new customers during their onboarding journey
  • Join or lead onboarding kick-off calls to understand customer goals and expectations
  • Walk customers through platform features, navigation and key workflows
  • Help customers understand how to use the platform for their specific needs
  • Encourage early usage and engagement across customer users
    
    
• Customer Education & Training
  • Deliver walk-through sessions
  • Share training materials, guides and help resources
  • Answer “how do I” questions and explain product features in simple terms
  • Reinforce best practices and common use cases
    
    
• Communication & Coordination
  • Act as a friendly, reliable point of contact during onboarding
  • Co-ordinate with Validation teams to ensure required validation steps are completed
  • Work with internal and external stakeholders to establish the certificate infrastructure and co- ordinate the loading of Certificate Authority ( CA) to ensure customers environment is fully operational
  • Work with Support or Deployment teams when technical questions arise (without owning the fix)
    
    
• Documentation & Handover
  • Keep customer notes and onboarding progress up to date in internal systems
  • Confirm when customers have completed onboarding and are ready for next steps

What you will have

• 2+ years customer success/relationship/account management experience in the Digital Security, SaaS or Software sector
• Proficiency in Japanese is an added advantage.
• Strong communication skills and confidence speaking with customers
• Friendly, helpful, and professional attitude
• Organized with good attention to detail
• Comfortable learning new systems and explaining it to others
• Interest in customer success, onboarding, or SaaS roles
• Experience delivering training, demos, or presentations
• Familiarity with CRM or customer success tools

Benefits

• Generous time off policies
• Top shelf benefits
• Education, wellness and lifestyle support

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Job summary

As a Senior Business Transformation Architect, you’ll be the person we throw at our hardest problems. You’ll operate as a lead internal consultant—embedded in business units, identifying the highest-impact AI and process opportunities, building the business cases, and driving initiatives from pilot to success.

This is not an advisory role. You will own problems end-to-end. You’ll need to be comfortable with ambiguity, navigating organizational complexity, and delivering results without a detailed playbook. The business will look to you for straight answers on what’s real versus hype in AI—and then expect you to go architect it. You’ll join a high-performing team that moves fast and fully owns outcomes.

In your first 90 days, you’ll audit the current AI landscape across the company, identify the top opportunities, present your recommended roadmap to the executive team, and start executing.

What you will do

AI Strategy & Architecture (~70%)

• Lead AI opportunity discovery across business units — Sales, Finance, Support, Engineering, Legal — identifying where to leverage intelligence and automation to create real, measurable value
• Build rigorous business cases with projected ROI for AI initiatives; present recommendations to senior leadership and the board
• Evaluate AI tools and vendors, architect solution approaches, and manage pilot programs through validation and scale decisions
• Partner cross-functionally with Engineering, Security, Legal, and Compliance on technical feasibility, AI governance, and responsible AI practices

Business Transformation & Strategy (~30%)

• Provide senior-level support for major business strategy and architecture initiatives across the transformation portfolio
• Lead process discovery, process documentation, and solution design development for cross-functional improvement programs
• Advise on system implementations, vendor selection, and change management strategy for strategic programs
• Partner closely with execution teams to ensure strategic recommendations translate into measurable outcomes

What you will have

• Background in management consulting, enterprise strategy, business architecture, or AI/digital transformation
• Track record of owning ambiguous, cross-functional initiatives — scoping messy problems into structured plans and delivering measurable outcomes
• Proven experience leading business process analysis and optimization initiatives — mapping complex end-to-end workflows, identifying inefficiencies, and designing future-state solutions that deliver measurable efficiency, speed, or business impact
• Broad business architecture acumen — systems, data, and technical feasibility
• Experience building and presenting business cases to senior leadership or executive teams
• Hands-on experience evaluating, implementing, and scaling enterprise AI solutions (LLMs, automation platforms, intelligent workflows)
• Fluency with frontier models and daily, habitual use of AI tools across your own work

Nice to have

• Experience in SaaS, cybersecurity, or enterprise software environments
• Familiarity with GTM systems and processes (Salesforce, etc.)
• Product, engineering, or technical experience
• Founder, co-founder, or early-stage startup experience
• Active engagement with the AI ecosystem — follows weekly developments on X, reads research blogs, and tests new tools proactively

What sets this role apart

• Direct impact: You’re not three layers removed from decisions. You’ll present to the C-suite, shape the AI roadmap, and see your recommendations become reality.
• Dual mandate: AI strategy and business transformation under one roof. You get the breadth of consulting with the depth of an in-house role.
• Greenfield opportunity: DigiCert’s enterprise AI program is being built from the ground up. You’re not inheriting someone else’s strategy — you’re creating it.
• Small team, big leverage: This is a high-trust team where your work directly shapes company direction — with the autonomy and pace to match.
• Growth trajectory: This is a senior IC role today, with a clear path toward principal-level scope as the AI practice scales.

Benefits

DigiCert offers a competitive benefits package for all of our full-time employees. 

DigiCert is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, DigiCert prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified person with disabilities, and protected veterans are strongly encouraged to apply.

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Job summary

We are seeking an experienced Software Engineer to join our dynamic and innovative team. As a member of our team, you will be a key contributor to the design, development, and maintenance of our web services. You will work closely with cross-functional teams to deliver high-quality, scalable, and reliable web services that meet the evolving needs of our customers.

What you will do

• Collaborate with product managers, scrum team members, and architects to understand project requirements and technical specifications.
• Design, develop, test, and maintain software applications, ensuring they meet high-quality standards and performance benchmark's
• Write clean, efficient, and maintainable code, in accordance with coding standards and best practices.
• Conduct code reviews to increase code quality, consistency, and alignment with the product design and architecture.
• Analyze, troubleshoot, and debug product defects and provide timely solutions to customer issues.
• Stay up-to-date on emerging technologies and industry trends to continuously improve software development processes and tools.
• Contribute to architectural decisions and help drive technical innovation within the team.
• Diagnose and resolve memory, performance issues using profiling and debugging tools.
• Integrate C++ components with REST/gRPC services, databases.
• Use Git-based version control workflows (branching, rebasing, merging, pull requests) to collaborate effectively and maintain code quality.

What you will have

• Bachelor's degree in Computer Science, Software Engineering, or a related field (or equivalent experience).
• 2+ years of professional experience in a software development role.
• Proficiency in one or more programming languages (C++, Go, Java), and a strong grasp of software development principles.
• Expertise developing, consuming, and evolving RESTful web services.
• Knowledge of both relational (MySQL, MariaDB) and NoSQL/non-relational (Cassandra) databases.
• Proficiency in containerization with Docker and expertise in container orchestration utilizing Kubernetes and Helm.
• Experience with Git for source control, including resolving merge conflicts and following trunk- or branch-based development models.
• Hands-on experience with build systems and toolchains such as CMake, Make, MSBuild, GCC/Clang, or Visual Studio.
• Good understanding of CI/CD pipelines for C++ projects, including automated builds, testing, and containerized deployments.
• Experience with software development methodologies, such as Agile or Scrum.
• Exceptional problem-solving skills and the ability to analyze and address complex technical issues.
• Excellent communication and collaboration skills, with the ability to work effectively in cross-functional teams.
• Previous experience with cloud computing platforms (AWS, Azure, Google Cloud) is a plus.
• Experience building cloud native applications, services-based architecture, DevOps principles and continuous deployment.
• Application of secure coding practices and methodologies.

Benefits

• Generous time off policies
• Top shelf benefits
• Education, wellness and lifestyle support

#LI-SS1

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Job summary

The Customer Authentication department is responsible for conducting due diligence on customers applying for SSL and Code Signing digital certificates to secure websites and applications. Due to the critical nature of the business, we provide 24x7 support in a follow the sun arrangement. The Melbourne team primarily supports Asia Pacific but assists customers from all regions. In this environment teamwork and collaboration is important to our success.

What you will do

• To work in CAS in DigiCert, you are required to pass an extended background check, which will be carried out throughout your tenure in the company, to ensure you maintain our required trusted employee status. The Customer Service Specialist has two key areas of responsibility: customer authentication and customer service. 
  Customer Authentication:
• Review applications for digital certificates and decide if an applicant is eligible to receive the certificate by evaluating information on the organization. This is achieved by following policy guidelines, and showing due diligence and care while reviewing documentation and customer information
• Determine if customer's company is a legitimate legal business entity
• Determine if customer's company has the legal right to use the internet domain name listed on the certificate signing request.
• Verify that a customer's named contacts are employed at customer's company and/or have the legal right to request and/or administer the digital certificate.
• Utilize local knowledge of your supported country to mitigate risk while evaluating enrolments.
• Flag any suspicious applications with management.
• Failure to follow policy guidelines and due care while processing may result in a breach in security, which may result in facilitating fraudulent activity on a customers’ website, and cause damage to the DigiCert brand. 

Customer Service 

• Assist customers with any queries regarding their application via chat, email and phone.
• Work with the customer to ensure their applications meets our security requirements and find solutions when problems arise that delay issuance.
• Seek assistance from management and senior team members to resolve policy, process, and system issues.
• Build relationships with our customers to ensure customer loyalty.
• To best assist customers develop a strong knowledge of DigiCert’s products and customer portals.

Additional Responsibilities: To help enhance the team’s operational effectiveness and customer satisfaction, the team is encouraged to: 

• Participate in projects and system implementations
• Continually look for ways to improve our operational effectiveness, including researching databases to assist us verify information
• Be the voice of the customer and raise issues which impact customer satisfaction
• Assist with mentoring new team member

What you will have

• Fluent in English and Korean
• Excellent written and oral communication in native language and any language listed on CV (including English)
• Customer service experience
• Diploma or bachelor’s degree desirable, but not required
• Experience in a policy / compliance role an advantage (banking, finance, fraud etc.)

Nice to have

• Detail orientated and high level of accuracy
• Strong PC skills and fast typing speed
• Ability to multitask
• Fast learner who is keen to continue learning and developing
• Good interpersonal skills
• Open to receiving and giving constructive feedback
• Strong decision making, and problem-solving skills is required
• Open to change – ability to work in a fast paced, changing environment
• Ability to perform under pressure to meet deadlines and targets
• Ability to work as part of a team, but also as a sole contributor within a team structure 

Benefits

• Generous time off policies
• Top shelf benefits
• Education, wellness and lifestyle support

#LI-SS1

Job Summary 

 
The Account Manager, Enterprise is responsible for managing and growing a defined set of accounts within the assigned region. This role focuses on driving net new revenue while supporting renewals, increasing product adoption, and ensuring long-term customer success. 
You will build strong relationships with strategic customers, identify new business opportunities, and collaborate closely with in-region Account Managers and cross-functional teams. The primary objective is to drive net-new ACV while supporting retention and expansion across the enterprise customer base. 
 
Key Responsibilities 

• Manage and grow a portfolio of enterprise accounts within the assigned territory 

• Create a Territory Pan to identify and close net new revenue opportunities in existing and prospect customers. 

• Support renewals and expansion within existing accounts 

• Build and maintain strong relationships with key customer stakeholders 

• Conduct discovery to build a pipeline of new logo opportunities and existing customer upsells. 

• Partner closely with in-region Account Executives on account strategy and execution.  Work cross functionally with Account Executives to ensure customer satisfaction within the Region. 

• Navigate complex sales cycles and influence decision-making across stakeholders 

• Utilize internal systems (SFDC, Clari, Apttus) for forecasting, quoting, and pipeline management 

• Act as a liaison between customers and internal teams (e.g., business desk, order management) to ensure smooth deal execution 

• Maintain accurate forecasting and pipeline visibility 

• Travel as needed for customer meetings, events, and regional engagement 

 
 
Core Competencies 

• Strong relationship-building and customer engagement skills 

• Active listening and effective communication 

• Curiosity and strong discovery skills to uncover customer needs 

• Ability to influence and persuade stakeholders 

• Resilience and composure in a fast-paced, dynamic  environment 

• Organizational awareness and ability to navigate internal dynamics 

 
 
Qualifications 

• Proven track record of meeting or exceeding sales targets 

• Strong written and verbal communication skills 

• Experience managing complex sales cycles and multiple stakeholders in a Saas environment. 

• Strong negotiation and objection-handling abilities 

• Proactive, resourceful, and solution-oriented mindset 

• Ability to collaborate effectively across teams 

Benefits

DigiCert offers a competitive benefits package for all of our full-time employees. 

DigiCert is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, DigiCert prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified person with disabilities, and protected veterans are strongly encouraged to apply.

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Job summary

The Associate Customer Success Manager (CSM) supports new customers through the initial implementation and activation of their DigiCert platform environment. This role focuses on customer onboarding and helping users feel confident and successful using the platform.

The focus will be on guiding customers through the platform experience and ensuring they have everything they need to move forward to their deployment phase.

This role is ideal for someone looking for a career in Customer Success, Customer Support, or SaaS.

What you will do

Customer Onboarding & Adoption

• Support new customers during their onboarding journey
• Join or lead onboarding kick-off calls to understand customer goals and expectations
• Walk customers through platform features, navigation and key workflows
• Help customers understand how to use the platform for their specific needs
• Encourage early usage and engagement across customer users

Customer Education & Training

• Deliver walk-through sessions
• Share training materials, guides and help resources
• Answer “how do I” questions and explain product features in simple terms
• Reinforce best practices and common use cases

Communication & Coordination

• Act as a friendly, reliable point of contact during onboarding
• Co-ordinate with Validation teams to ensure required validation steps are completed
• Work with internal and external stakeholders to establish the certificate infrastructure and co- ordinate the loading of Certificate Authority (CA) to ensure customers environment is fully operational
• Work with Support or Deployment teams when technical questions arise (without owning the fix)

Documentation & Handover

• Keep customer notes and onboarding progress up to date in internal systems
• Confirm when customers have completed onboarding and are ready for next steps

What you will have

• 2+ years customer success/relationship/account management experience in the Digital Security, SaaS or Software sector
• Strong communication skills and confidence speaking with customers
• Friendly, helpful, and professional attitude
• Organized with good attention to detail
• Comfortable learning new systems and explaining it to others
• Interest in customer success, onboarding, or SaaS roles
• Experience delivering training, demos, or presentations
• Familiarity with CRM or customer success tools

Benefits

• Provident Fund
• Medical Aid + Gap Cover
• Employee Assistance Program
• Gym Reimbursement
• Life Insurance
• Disability Insurance

#LI-FP1

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Job summary

The Associate Customer Success Manager (CSM) supports new customers through the initial implementation and activation of their DigiCert platform environment. This role focuses on customer onboarding and helping users feel confident and successful using the platform.

The focus will be on guiding customers through the platform experience and ensuring they have everything they need to move forward to their deployment phase.

This role is ideal for someone looking for a career in Customer Success, Customer Support, or SaaS.

What you will do

Customer Onboarding & Adoption

• Support new customers during their onboarding journey
• Join or lead onboarding kick-off calls to understand customer goals and expectations
• Walk customers through platform features, navigation and key workflows
• Help customers understand how to use the platform for their specific needs
• Encourage early usage and engagement across customer users

Customer Education & Training

• Deliver walk-through sessions
• Share training materials, guides and help resources
• Answer “how do I” questions and explain product features in simple terms
• Reinforce best practices and common use cases

Communication & Coordination

• Act as a friendly, reliable point of contact during onboarding
• Co-ordinate with Validation teams to ensure required validation steps are completed
• Work with internal and external stakeholders to establish the certificate infrastructure and co- ordinate the loading of Certificate Authority (CA) to ensure customers environment is fully operational
• Work with Support or Deployment teams when technical questions arise (without owning the fix)

Documentation & Handover

• Keep customer notes and onboarding progress up to date in internal systems
• Confirm when customers have completed onboarding and are ready for next steps

What you will have

• 2+ years customer success/relationship/account management experience in the Digital Security, SaaS or Software sector
• Strong communication skills and confidence speaking with customers
• Friendly, helpful, and professional attitude
• Organized with good attention to detail
• Comfortable learning new systems and explaining it to others
• Interest in customer success, onboarding, or SaaS roles
• Experience delivering training, demos, or presentations
• Familiarity with CRM or customer success tools

Benefits

• Provident Fund
• Medical Aid + Gap Cover
• Employee Assistance Program
• Gym Reimbursement
• Life Insurance
• Disability Insurance

#LI-FP1

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Job summary

DigiCert is looking for a detail-oriented, energetic Technical Support Engineer (German Speaker) to join our team. The Technical Support Engineer will be responsible for ensuring the quality of our internal and customer-facing Security products for the DigiCert software. The ideal candidate will have passion and commitment to provide customers with a world-class support experience.  

The Technical Support Engineer will be responsible for providing support via phone and email to DigiCert EMEA-based customers to support the DigiCert One platform.

What you will do

• Support our German speaking customers on the DigiCert One platform for all certificate lifecycle products via phone and email within support cases
• Project a professional company image through phone and email interactions.
• Work with our Validation teams to process Lawyer Card request
• Collaborate with Cross-functional teams to resolve issues and provide solutions
• Recognize, document and alert supervisors of trends in customer calls
• Research through Knowledge Base articles, labs and other means to resolve customer issues
• Master internal tools used for timely problem resolution
• Contribute to DigiCert Knowledge Base

What you will have

• Professional working proficiency in German (essential) 
• Bachelor's degree in Information Technology, Computer Science, or a related technical field, or equivalent professional experience
• Strong problem-solving skills
• Knowledge of PKI certificates
• Working knowledge of Rest API’s
• Comfortable working on a computer daily and conversing over the phone and through email.
• Strong oral, written and interpersonal communication skills
• Detailed-oriented with excellent organization skills
• Self-motivated, manage your time well, and get things done.
• Team-oriented and ability to work with people from diverse backgrounds
• Industry-related certificates are a plus (Security+, MSCE)

Nice to have

• Excellent knowledge of Microsoft products and other applicable software or applications

Benefits

• Provident Fund
• Medical Aid + Gap Cover
• Employee Assistance Program
• Gym Reimbursement
• Life Insurance
• Disability Insurance

#LI-FP1

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Job summary

We are in the market for a Technical Support Analyst with business proficiency in French to join our Technical Support team in Cape Town. As Technical Support Analyst you will be the primary point of contact for our customers and will partner with our product, engineering and marketing teams to resolve customer issues, drive improvements and set customers up for success.

DigiCert’s Technical Support team exhibit high energy, deep technical skills and a drive to get things done.

This is a hybrid position in Cape Town.  

What you will do

• Deliver world-class customer service to resolve customer concerns and retain customers
• Build successful long-term relationships with external clients to ensure customer loyalty
• Partner with technical support engineers to resolve issues reported by customers
• Engage with internal and external customers via support tickets, email, phone, and chat
• Receive inbound customer emails or calls and place outbound follow up emails or calls during scheduled hours to provide a delightful customer experience at all times
• Achieve productivity related targets including support tickets processed, average response time, average time to close, etc.
• Actively contribute to Web self-help by using Knowledge Centred Support (KCS) principles
• Gather accurate information and document customer issues in our CRM tool
• Remain up to date with all aspects of the SSL certificate products to meet customer needs at all times

What you will have

• Professional working proficiency in French (essential)
• 1+ years technical support or IT client interfacing experience
• Computer Science, Information Systems or Information Technology qualification
• Basic understanding of Internet principles, terminology and functionality
• Basic understanding of networking protocols and devices, web servers and VPN
• Understanding of PKI, SSL, Code signing, HTML, DNS, S/MIME, SMTP, and networking protocols (advantageous)
• Familiarity with UNIX script commands, website/web server administration (advantageous)
• Administrative knowledge of Microsoft Windows Servers, Apache (OpenSSL), Linux and other Server administration (advantageous)
• Certifications such as CISSP, MCSE and CCNA (advantageous)
• Adaptable, versatile, customer obsessed, solution-oriented, proactive and passionate about technology

Benefits

• Provident Fund
• Medical Aid + Gap Cover
• Employee Assistance Program
• Education Support Program
• Gym Reimbursement
• Life Insurance
• Disability Insurance

#LI-FP1

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Job Summary

As Inside Sales Representative you will drive renewal strategy, proactively build relationships, deliver business outcomes, mitigate risk & churn, and deliver insights.

What you will do

• Drive Renewal Strategy – Develop and execute retention strategies as part of the customer success plan for accounts
• Proactively Build Relationships – Build and maintain relationships with key decision-makers and Customers to influence adoption and customer success
• Supporting Customers - Guide Customers and customers to support channels available as part of the value DigiCert provides
• Delivering Business Outcomes – Define business outcomes and orchestrate a success plans inclusive of customer priorities, milestones, risks and metrics
• Mitigating Risk and Churn – Interpret and act on usage information focusing on “at risk” customers to mitigate churn and identify value optimization opportunities
• Enabling Customers and Customers – Demonstrate and educate Customers and customers on relevant functionality and content resulting in increased adoption
• Delivering Insights - Promote insights relevant to customers’ workflow and act as a voice of the customer internally, feeding back their experiences
• Territory: EMEA

What you will have

• 1+ years of experience managing full sales cycle (inside or field sales) in the software or technology or telecommunications space
• Professional working proficiency in English (essential)
• Ability to effectively navigate objections and challenges toward a win-win outcome and renewal
• Experience in transactional sales; high velocity
• Excellent time management skills
• Strong ability to collaborate with internal operational and account management teams
• Experience facilitating customer meetings and presenting to an audience in a concise, inspirational and convincing manner
• Strong presentation skills (both verbal & written) and interpersonal skills; ability to organize and execute a sales plan; ability to use
• A curious nature with a desire to learn and a competitive spirit
• Action-oriented mentality – loves to get things done!

Benefits

• Uncapped Commission
• Achievers club awards & Incentives
• Provident Fund
• Medical Aid + Gap Cover
• Employee Assistance Program
• Education Support Program
• Gym Reimbursement
• Life Insurance
• Disability Insurance

#LI-GA1

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Job summary

As Cybersecurity Account Executive you will be responsible for selling into executives at corporate accounts and implementing a broad strategy for earning customer acceptance and implementation. Collaborate with all appropriate DigiCert resources (executives, Customers, support, and solution engineers) to support customer interests. Understand how to advocate for customers and balance that advocacy with DigiCert’s business needs. 

What you will do

• Driving Account Development – Owning account relationships to maximize sales into corporate accounts and being part of the customers’ overall business solution. Driving cross-sell and up-sell opportunities. Penetrating additional buyers within the accounts, identifying their needs and then configuring an appropriate offering from our portfolio to meet those needs
• Expanding Account Network – develop relationships and alignment at multiple levels – executive sponsors, influencers, and decision makers. Establish positive relationships that drive value
• Driving Sales Execution – Leading enterprise agreements to close multi-year subscription-based deals. Prepare accurate forecasts, building a funnel to cover bookings target, documenting activities in Salesforce, and performing other tasks necessary to drive revenue and communicate activities to sales management
• Effective Account Planning – Using disciplined account planning to maintain client relationships, enhance customer satisfaction, and increase account penetration
• Promoting a Customer Focus - Actively understands each account’s strategic growth plans, technology strategy and the competitive landscape. Review public information (e.g., new executive appointments, earnings statements, press releases) for the company and its competitors to remain updated on key industry trends and issues impacting the customer
• Demonstrating DigiCert Proficiency – Be proficient with a working knowledge and understanding across all DigiCert products and solutions
• Territory: Spain

What you will have

• Professional working proficiency in Spanish & English (essential)
• 3+ years of quota-carrying experience selling security solutions at a digital security/software/technology company (strongly preferred)
• Track record of closing multi-year and subscription-based SaaS deals at a digital security/software/technology company (strongly preferred)
• Proven ability to cultivate relationships with a strategic customer based and advising on industry insights, best practices and strategy
• Viewed as an expert in advanced data analytics by accounts
• Track record of driving results faster with a sense of urgency
• Bachelor’s degree or equivalent qualification

Benefits 

• Uncapped Commission
• Achievers club awards & Incentives

#LI-GA1

Job summary

As Cybersecurity Account Executive you will be responsible for selling into executives at corporate accounts and implementing a broad strategy for earning customer acceptance and implementation. Collaborate with all appropriate DigiCert resources (executives, Customers, support, and solution engineers) to support customer interests. Understand how to advocate for customers and balance that advocacy with DigiCert’s business needs. 

What you will do

• Driving Account Development – Owning account relationships to maximize sales into corporate accounts and being part of the customers’ overall business solution. Driving cross-sell and up-sell opportunities. Penetrating additional buyers within the accounts, identifying their needs and then configuring an appropriate offering from our portfolio to meet those needs
• Expanding Account Network – develop relationships and alignment at multiple levels – executive sponsors, influencers, and decision makers. Establish positive relationships that drive value
• Driving Sales Execution – Leading enterprise agreements to close multi-year subscription-based deals. Prepare accurate forecasts, building a funnel to cover bookings target, documenting activities in Salesforce, and performing other tasks necessary to drive revenue and communicate activities to sales management
• Effective Account Planning – Using disciplined account planning to maintain client relationships, enhance customer satisfaction, and increase account penetration
• Promoting a Customer Focus - Actively understands each account’s strategic growth plans, technology strategy and the competitive landscape. Review public information (e.g., new executive appointments, earnings statements, press releases) for the company and its competitors to remain updated on key industry trends and issues impacting the customer
• Demonstrating DigiCert Proficiency – Be proficient with a working knowledge and understanding across all DigiCert products and solutions
• Territory: Spain

What you will have

• Professional working proficiency in Spanish & English (essential)
• 3+ years of quota-carrying experience selling security solutions at a digital security/software/technology company (strongly preferred)
• Track record of closing multi-year and subscription-based SaaS deals at a digital security/software/technology company (strongly preferred)
• Proven ability to cultivate relationships with a strategic customer based and advising on industry insights, best practices and strategy
• Viewed as an expert in advanced data analytics by accounts
• Track record of driving results faster with a sense of urgency
• Bachelor’s degree or equivalent qualification

Benefits 

• Uncapped Commission
• Achievers club awards & Incentives

#LI-GA1

Job summary

As a Renewal Sales Specialist, you will be responsible for coverage in a defined region and driving renewals of the largest segment of DigiCert's customer base, delivering incremental revenue growth and bringing in net new business.

What you will do

• Building & Fostering Strong Relationships – Working closely with your in region Account Manager, develop a deep relationship with strategic DigiCert customers, focusing on increasing adoption, ensuring retention, and long-term success solving technology challenges.
• Active Listening – Enhance mutual understanding in communicating with others by expressing genuine interest in, and providing full attention to, the content and meaning of others’ messages, realizing opportunities to expand DigiCert’s reach.
• Information Seeking – Driven by an underlying curiosity and desire to know more about things, people, or issues. This involves going beyond routine questions and includes digging or pressing for exact information; resolving discrepancies by asking a series of questions; or conducting less- focused environmental scanning for opportunities or miscellaneous information that may be used in the future.
• Influence and Persuasion – Effective in persuading, convincing, influencing, or impressing others to get them to support a specific agenda, make a specific type of impression, or take a specific course of action.
• Composure and Resiliency – Able to deal effectively with pressure, maintain focus and intensity, and remain optimistic and persistent, even under adversity. They have the ability and propensity to recover quickly from setbacks, rejections, and conflicts and to maintain self-control in the face of hostility or provocation.
• Organizational Savvy – Gather and accurately assess information related to the organization’s formal and informal communication channels and power relationships.
• Territory: France / Southern Europe

What you will have

• 2+ years of experience managing full sales cycle (inside or field sales) in the software space (SaaS Sales preferred) within large Enterprise (within France is a plus)
• Excellent written and verbal communication skills
• Professional working proficiency in French, any additional language a plus
• SaaS Sales experience in the region will be very advantageous
• Proactive in adopting sales best practices and a leader in process adherence
• Can demonstrate market and industry knowledge and recognizes changing market trends
• Excellent objection handling and negotiating abilities at C-Level
• Driven to invest time in self-education that can be applied in a professional context
• Demonstrates the ability to link corporate strategic goals to customer facing solutions
• Strong collaboration skills and ability to work alongside multiple team members
• Proven record of meeting/exceeding established goals
• Ability to effectively communicate with internal stakeholders
• Highly resourceful when need to overcome barriers and objections
• Ability to communicate with all levels within customer/prospect’s organization

Benefits

• Uncapped Commission
• Achievers club awards & Incentives
• Provident Fund
• Medical Aid + Gap Cover
• Employee Assistance Program
• Education Support Program
• Gym Reimbursement
• Life Insurance
• Disability Insurance

#LI-FP1

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Job summary

Valimail, a DigiCert company, is helping build a more trusted digital world—starting with email. Valimail is a leader in Email Authentication as a Service. Built on open standards such as DMARC, DKIM, and SPF, Valimail pioneered automated email authentication to protect organizations from impersonation and fraud. Together, Valimail and DigiCert deliver scalable, automated trust—helping organizations operate securely today while preparing for what’s next.

If you’re excited about building meaningful security technology, shaping new categories, and working at the intersection of innovation and global impact, Valimail offers the opportunity to do exactly that.

The Lead GTM Analytics Engineer owns the data model that powers Valimail’s go-to-market execution across Sales, Marketing, Customer Success, and Partnerships. This role defines the metrics, attribution logic, and analytical foundations that enable predictable revenue performance and high-confidence decision-making. This is a senior individual contributor role responsible for translating ambiguous business questions into durable, scalable data structures, and delivering clear insights that directly influence GTM strategy and execution.

What you will do

• Design, build, and own the end-to-end GTM data model, including lifecycle stages, funnel metrics, attribution logic, forecasting signals, scoring inputs, and cross-sell indicators.
• Create and maintain a semantic layer that ensures consistent, trusted reporting across all GTM teams.
• Define GTM metrics, data standards, and analytical logic that unify Sales, Marketing, Customer Success, Partnerships, and Product GTM data.
• Partner with business and GTM leadership to translate strategic questions into scalable analytical models.
• Build and maintain BI dashboards and analyses (e.g., pipeline, conversion, campaign performance, onboarding, and cross-sell).
• Provide data logic that powers routing, scoring, enrichment, lifecycle automation, and GTM workflows.
• Partner closely with Systems and Operations teams to ensure workflows run on clean, validated, and battle-tested data models.
• Establish data validation, QA processes, and monitoring to maintain high data quality across systems.
• Document data models, definitions, and logic to ensure clarity, consistency, and usability across stakeholders.

What you will have

• 7+ years of experience in analytics engineering, data engineering, or BI roles supporting GTM or revenue-focused teams.
• Expert-level SQL and deep experience designing scalable analytical data models.
• Strong understanding of GTM metrics, funnel performance, attribution models, and lifecycle frameworks.
• Hands-on experience with Snowflake as a core data warehouse.
• Experience working with Salesforce, marketing automation platforms, customer success tools, and enrichment systems as data sources.
• Proven ability to build dashboards or data applications and clearly communicate insights to non-technical audiences.
• Ability to take loosely defined business logic and operationalize it into clean, durable data structures.
• Strong documentation and communication skills, with the ability to influence both technical and business stakeholders.
• An owner mindset, accountable for the correctness, clarity, and usability of GTM data.

Nice to have

• Experience with Python and modern data stack tools such as Airflow, Fivetran, or Stitch.
• Experience applying AI or ML concepts at the data layer.
• Experience working in high-growth B2B SaaS environments with complex GTM motions.

Benefits

• Competitive pay, the expected base pay range for this role is $160,000 - $170,000 USD
• Comprehensive health, dental, + vision coverage
• Remote First Company, you can work anywhere within the US
• Unlimited and flexible PTO. We believe balanced, happy, relaxed people do better work

#LI-EW1

#li-remote

Job summary

DigiCert is looking for a motivated UX Design & Research Intern to join our User Experience team. This role blends UX Design and UX Research responsibilities, giving you the chance to explore both disciplines while learning directly from senior and staff-level designers.

You’ll support projects that shape DigiCert’s product experiences and get hands-on with industry-standard tools like Figma, Maze, and Pendo analytics while also experimenting with the latest AI-powered tools (e.g., Figma Make, generative research assistants) to supercharge design and research workflows.

This is an ideal opportunity for students and recent graduates excited about how AI is transforming UX and eager to contribute to projects that impact millions of users worldwide.

What you will do

• UX Research Support:

  • Assist in setting up and running moderated and unmoderated usability studies using Maze.
  • Collect, analyze, and synthesize data from research studies and Pendo analytics tool, turning insights into recommendations.
  • Research and document competitor products and experiences to identify best practices and opportunities for differentiation.
  • Summarize research findings into actionable insights for the design team.
  • Support senior researchers and designers in preparing study plans, discussion guides, and participant feedback documentation.
  • Collaborate with cross-functional teams to share findings and track how insights influence product design.

  UX Design Support:

  • Collaborate with senior/staff designers in Figma to create and iterate on wireframes, prototypes, and design assets.
  • Create and maintain a Figma component library that supports product team workflows while staying consistent with the org-wide design system.
  • Contribute to product concepts by applying design best practices and user insights.
  • Work with existing design patterns and style guides to maintain consistency across products.
  • Participate in design reviews, providing feedback and learning from experienced designers.
  • Ensure designs are tested with users and validated against research insights.
  • Experiment with AI-powered design tools (like Figma Make, V0) to accelerate ideation, pattern generation, and design exploration.

What you will have

• Currently pursuing or recently completed a degree in Human-Computer Interaction (HCI), Design, Psychology, or related field.
• Familiarity with UX research methods (e.g., usability testing, competitive analysis, interviews, surveys).
• Basic design skills and knowledge of Figma or similar tools.
• Interest in experimenting with AI-based UX tools and emerging workflows.
• Strong communication, organization, and collaboration skills.
• Curious, detail-oriented, and eager to learn from a senior UX team.

Nice to have

• Experience with analytics or testing platforms (e.g., Maze, Pendo, Google Analytics).
• Previous internship, class project, or portfolio work in UX design or research.
• Interest in AI, automation, and the future of design-tech collaboration.

Benefits

• Generous time off policies
• Top shelf benefits
• Education, wellness and lifestyle support

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Job summary

As a Software Engineering Manager, you will lead a team of software engineers to design, develop, test, and deliver high-quality software solutions. This role requires a balance of technical expertise, leadership skills, and project management capabilities to ensure the successful execution of software development projects. 

What you will do

• Lead, mentor, and motivate a team of software engineers.
• Foster a positive and collaborative team culture.
• Provide guidance on technical issues and contribute to skill development within the team.
• Collaborate with cross-functional teams to gather requirements and define technical solutions.
• Ensure the team follows best practices in software development, coding standards, and testing methodologies.
• Implement and enforce quality assurance processes to ensure the delivery of reliable and scalable software solutions.
• Stay updated on industry best practices and emerging technologies. 
• Promote technical and operational achievement by developing measurements and methods for evaluation and advancement.
• Communicate effectively with stakeholders, including product managers, other engineering teams, and upper management.

What you will have

• Bachelor’s degree in Computer Science, Software Engineering, or a related field. 
• Proven experience (7+ years) in software development and team management
• Proficiency in one or more programming languages (Java, Go, C++) and a strong grasp of software development principles.
• Proficiency of both relational (MySQL, MariaDB) and NoSQL/non-relational (Cassandra) databases
• Proficiency in js, TypeScript, JavaScript (ES6+), HTML5, and CSS3.

Nice to have

• Familiarity with agile software-development methodology, such as Agile or Scrum.
• Preferred knowledge of PKI infrastructure 
• Preferred experience working with Cryptography API
• Preferred experience with Git, JIRA, IDEs (Eclipse, MS Visual Studio)

Benefits

• Generous time off policies
• Top shelf benefits 
• Education, wellness and lifestyle support 

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Job summary

As a Senior Salesforce Administrator, you will support the Manager, Sales Systems and Lead Salesforce Admin in delivering high‑quality declarative solutions and maintaining operational hygiene across Sales, Service, Revenue, and Experience Cloud. You’ll take on execution‑heavy work (Flows, validation rules, permissions, user support, data quality) so the team can move faster while maintaining high standards. 

What you will do

• Configure and maintain Sales Cloud, Service Cloud, Revenue Cloud (CPQ), Experience Cloud 
• Build record‑triggered Flows and reusable subflows; apply naming/versioning standards 
• Migrate legacy automation to Flows; implement guardrails (fault paths, error handling, test plans) 
• Execute smaller enhancements independently; manage data hygiene (duplicate prevention, validation) 
• Document changes and follow governance standards (UAT scripts, deployment notes) 
• Coordinate with engineering for Flow vs Apex decisions; raise performance or scalability concerns early 

What you will have

• 4–7+ years of Salesforce administration experience 
• Strong declarative automation skills (Flows, validation rules, permission sets) and debugging discipline 
• Familiarity with CPQ/quoting processes and Service Cloud/Experience Cloud 
• Clear written communication, attention to detail, and comfort with release‑managed workflows 
• Jira/Confluence proficiency 
• Salesforce Certified Administrator Certification (Admin I)

Nice to have

• Revenue Cloud Advanced experience
• Revenue Cloud Billing experience
• Git fundamentals
• Salesforce Certifications: Advanced Administrator, Platform App Builder, CPQ Specialist, Sales Cloud Consultant

Benefits

• Provident Fund
• Medical Aid + Gap Cover
• Employee Assistance Program
• Gym Reimbursement
• Life Insurance
• Disability Insurance

#LI-KK1

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Job summary

We are seeking a dynamic Senior Product Manager - TLM to join our Trust Lifecycle Manager team within the larger Product Management organization. This role will focus on exploring and validating new opportunities in digital trust, identity, artificial intelligence, big data analysis, and security through rapid prototyping, customer-focused experimentation, and close collaboration with internal teams to transition validated concepts into revenue generating production solutions.

What you will do

Cloud, K8s & Platform Integration

• Drive the development and integration of CLM services with AWS, Azure, and GCP environments, including native cloud security services (KMS, Key Vault, CloudHSM, ACM, CAS).
• Own product strategy for Kubernetes certificate automation, including integrations with Cert-Manager, SPIFFE/SPIRE, service meshes, and cluster security workflows.
• Work closely with architecture and engineering teams to deliver secure, scalable, cloud-native solutions leveraging microservices and containerized deployments.

Cloud Vendor Partnerships & Marketplace Launches

• Build and manage strong relationships with AWS, Azure, and/or Google Cloud product and partner teams.
• Drive co-selling and co-marketing initiatives with cloud vendors to expand product reach.
• Lead end-to-end launch processes for listing and updating products in cloud marketplaces (e.g., AWS Marketplace, Azure Marketplace, Google Cloud Marketplace).

Product Strategy & Execution

• Define and own the product vision, strategy, and roadmap for our CLM offerings across on-prem, cloud, and hybrid environments.
• Lead product planning, requirement definition, backlog prioritization, and release execution in an Agile environment.
• Conduct customer and market research to identify unmet needs, emerging trends, and strategic opportunities in PKI, certificate automation, and cloud identity security.

Customer Engagement:

• Conduct customer discovery interviews to understand pain points and opportunities.
• Present prototypes and concepts to customers for early feedback.
• Facilitate innovation workshops with key customers and partners.
• Document and synthesize customer feedback to inform product direction.

Cross-functional Leadership:

• Partner with Engineering teams to evaluate technical feasibility of new concepts · Work closely with the UX Teams & Product Management to transition validated ideas into the product roadmap.
• Collaborate with Sales and Solutions Architecture teams to identify customer opportunities.
• Engage with Marketing to develop compelling narratives for new innovations.

Process Management:

• Define and track success metrics.
• Document learnings and insights from failed experiments.
• Maintain an innovation pipeline of ideas and concepts.
• Create and present business cases for promising innovations.

What you will have

• 8+ years of experience in product management.
• Hands-on experience with at least one major public cloud provider (AWS, Azure, or GCP) including their security and identity ecosystems.
• Practical knowledge of cloud-native design patterns, microservices, and SaaS architectures.
• Deep understanding of Kubernetes, including certificate issuance flows, workload identity, service meshes, TLS termination, and secure application connectivity.
• Familiarity with CI/CD, DevOps tooling, and certificate automation challenges at enterprise scale.
• Experience working directly with cloud vendors (AWS, Azure, GCP) on joint product initiatives, marketplace readiness, and strategic partnerships.
• Demonstrated success launching and managing products in cloud marketplaces
• Experience driving innovation and thriving in driving a path through ambiguity.
• Strong background in artificial intelligence, data analytics, cyber security, PKI, or identity management.
• Demonstrated experience with rapid prototyping and experimentation.
• Excellence in customer interview techniques and synthesis.
• Strong presentation and communication skills.
• Bachelor’s degree in Computer Science, Engineering, or related field.

Nice to have

• Experience with digital trust solutions and PKI infrastructure.
• Knowledge of Zero Trust architectures, workload identity solutions, and modern cloud security frameworks
• Knowledge of emerging technologies like artificial intelligence, blockchain, zero-trust architecture, or quantum computing.
• Understanding of IaC tools such as Terraform, Helm, and CloudFormation.
• Experience with Kubernetes Operators, serverless environments, or edge deployments.
• Experience with design thinking and lean startup methodologies.
• Background in software development or system architecture.
• Experience presenting to C-level executives and technical audiences.
• Understanding of cryptography and security protocols.
• Familiarity with API design and integration patterns.
• Experience with prototyping tools and methodologies.
• Knowledge of agile development practices.
• Comfort with data analysis and experimentation frameworks.

Benefits

• Generous time off policies
• Top shelf benefits
• Education, wellness and lifestyle support

#LI-RR1

Job summary

DigiCert is the global leader in digital trust, and we are seeking a Senior Product Manager to help drive critical initiatives across our Public Trust and PKI portfolio.

This role is ideal for an execution-focused product operator who thrives in cross-functional environments and knows how to move complex, customer-impacting work from ambiguity to delivery. You don’t need to know everything on day one—but you must know how to drive alignment, make sound calls, and get things done responsibly in a trust-based business.

What you will do

• Own end-to-end delivery of key Public Trust and PKI initiatives, from definition through launch.
• Translate ecosystem requirements, compliance mandates, and customer needs into clear, actionable plans.
• Partner closely with Engineering to keep work moving and deliver high-quality outcomes.
• Drive cross-functional alignment across Product, Trust, Sales, Customer teams, and leadership.
• Identify risks early, make tradeoffs explicit, and escalate when needed.
• Ensure customer-impacting changes are thoughtfully timed and clearly communicated.

What you will have

• 7+ years of experience in Product or Program Management, ideally in cybersecurity, PKI, or enterprise platforms.
• Experience with Agile product development framework.
• Proven ability to drive complex, cross-functional initiatives to completion.
• Strong execution mindset with a bias for action.
• Comfort operating in compliance- and trust-sensitive environments.
• Clear, confident communicator who builds alignment and credibility.

Nice to have

• Experience with:
• PKI, digital certificates, or trust ecosystems
• Compliance-driven or externally mandated product changes
• High-scale, mission-critical SaaS platforms

Why DigiCert

• Work on products that underpin global digital trust.
• Solve real problems with real customer impact.
• Join a team that values sound judgment, accountability, and follow-through.
• Help lead the industry through ongoing changes in the public trust ecosystem.

Benefits

DigiCert offers a competitive benefits package for all of our full-time employees. 

DigiCert is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, DigiCert prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified person with disabilities, and protected veterans are strongly encouraged to apply.

#LI-RR1

Job summary

DigiCert is building the trust infrastructure the Internet runs on — and DNS is at the center of that mission. As the DNS evolves from a resolution protocol into an active layer of digital trust, DigiCert is uniquely positioned to lead that shift: securing identities, validating endpoints, and enabling the next generation of autonomous, agentic systems to operate with confidence.

We're looking for a Senior Product Manager who leads with innovation, obsesses over customers, and uses data to move fast and build conviction. You will own a product surface that starts with DNS and expands into identity, trust signaling, and agentic infrastructure — helping enterprises, developers, and machines know who and what to trust at Internet scale. You'll prototype early, bring engineering along with a clear vision, and execute GTM with commercial sharpness.

If you're energized by building foundational infrastructure that quietly powers the world — and you're ready to shape what trust means in the age of AI agents — this role is for you.

What you will do

• Own the roadmap for DigiCert DNS and digital trust, with emphasis on DNS as a foundation for trusted discovery, enforcement, posture management, and agentic use cases.
• Make security, privacy, compliance, and operational resilience core product requirements.
• Engage customers, partners, and relevant standards communities to validate use cases and shape product direction.
• Foster a data-driven product culture through telemetry, dashboards, and experimentation.
• Translate complex customer problems into clear, testable, and requirements.
• Partner with engineering teams to deliver secure, scalable, API-first, cloud-native services.
• Use AI-assisted tools to analyze feedback, synthesize insights, and iterate quickly.
• Define and track success metrics — adoption, latency, reliability, trust-signal accuracy.
• Drive GTM execution with marketing and sales — launches, messaging, pricing, enablement.
• Foster a data-driven product culture using telemetry, dashboards, and A/B experimentation.
• Rapidly ship production-ready features and iterate continuously.

What you will have

• 10+ years of product management experience in cloud-native SaaS, networking, security, or infrastructure products.
• Proven success leading DNS products or deeply technical platform products.
• Strong understanding of DNS and distributed systems; familiarity with PKI, TLS/SSL, or adjacent internet infrastructure strongly preferred.
• Clear point of view on how DNS can serve as a building block for trust, discovery, enforcement, and posture at the infrastructure layer.
• Strong customer discovery and product judgment, with a track record of translating insights into roadmap decisions.
• Experience defining API-first, developer-facing platform products.
• Experience working closely with engineering teams on AWS, Azure or GCP.
• Proven ability to deliver 0→1 products and iterate rapidly in agile environments.
• Strong analytical and storytelling skills; fluent in data-driven decision-making.
• Hands-on experience using AI-assisted tools to accelerate prototyping, validation, and PM workflows.
• Experience owning GTM motions including pricing, packaging, launches, and adoption tracking.
• Strong analytical skills, including telemetry, dashboards, funnel metrics, and experimentation.
• Excellent communication skills, with the ability to align engineering, sales, and leadership around a technical product vision.
• Self-starter with an ownership mindset and a passion for 0→1 building in fast-moving environments.

Nice to have

• Familiarity with agentic systems, autonomous infrastructure, or non-human trust models.
• Experience with posture management, trust policy, or infrastructure-level enforcement systems.
• Startup speed, enterprise scale.
• Builders, not operators.
• Security, trust, and automation by default.
• AI-accelerated, open-source driven, cloud-native by design.

Benefits

DigiCert offers a competitive benefits package for all of our full-time employees. 

DigiCert is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, DigiCert prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified person with disabilities, and protected veterans are strongly encouraged to apply.

#LI-RR1

Job summary

The Technical Systems Manager will lead a team of DevOps engineers accountable for architecting, implementing, and operating large-scale distributed DNS infrastructure. This position requires a strong blend of hands-on expertise in distributed systems and infrastructure engineering, coupled with effective team leadership, operational discipline and cross-functional collaboration. The role is responsible for ensuring the reliability, scalability, automation, and security of our DNS services while supporting infrastructure platforms.

You will drive reliability engineering practices, infrastructure automation, and continuous improvement initiatives while ensuring our DNS services meet stringent SLA, security, and performance standards.

What you will do

Leadership & Team Management

• Lead, mentor, and develop a team of DevOps Engineers.
• Set technical direction and operational standards for infrastructure engineering.
• Drive a culture of automation, observability, accountability, and operational excellence.
• Conduct performance reviews, career development planning, and hiring initiatives.
• Manage team capacity planning, on-call rotations, and incident response readiness.

Infrastructure & Platform Engineering

• Oversee design and operation of globally distributed DNS infrastructure.
• Ensure high availability, low latency, and DDoS-resilient service delivery.
• Drive infrastructure-as-code adoption and automation across environments.
• Manage multi-region deployments across bare metal, cloud, and hybrid environments.
• Maintain hardened, compliant, and secure production environments.

Reliability & Operations

• Own service reliability metrics (SLOs, SLIs, SLAs, etc).
• Lead incident management processes and post-incident reviews.
• Improve monitoring, logging, and observability frameworks.
• Ensure operational readiness for scaling traffic growth and peak events.

Security & Compliance

• Enforce secure infrastructure practices aligned with industry standards (CIS, SOC 2, etc.).
• Collaborate with security teams on vulnerability management and patching strategies.
• Oversee DNS security controls including DNSSEC, DDoS mitigation, and access management.
• Ensure compliance with internal and external audit requirements.

Cross-Functional Collaboration

• Partner with Network Engineering, Product, Security, and Support teams.
• Participate in architectural reviews for new services and features.
• Provide infrastructure guidance for product roadmap initiatives.
• Communicate technical strategy and risk to executive stakeholders.

What you will have

• 7+ years in infrastructure, SRE, or DevOps roles.
• 3+ years managing technical engineering teams.
• Deep understanding of operations.
• Experience operating high-scale distributed systems in production environments.
• Strong Linux systems administration expertise.
• Experience with automation and configuration management tools (e.g., Terraform, Ansible, Puppet).
• Proficiency with CI/CD pipelines.
• Experience with virtualiztion platforms and orchestration.
• Experience implementing monitoring and observability platforms.
• Demonstrated experience managing on-call and incident response processes.

Nice to have

• Deep understanding of DNS architecture.
• Experience operating global Anycast DNS networks.
• Knowledge of DNSSEC, zone signing infrastructure, and key management.
• Experience with DDoS mitigation strategies and traffic engineering.
• Familiarity with BGP routing and edge network architectures.
• Experience in highly regulated environments.
• Background in performance optimization for high-query-per-second systems.
• Experience with containerization and orchestration (e.g., Kubernetes).

Benefits

DigiCert offers a competitive benefits package for all of our full-time employees. 

DigiCert is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, DigiCert prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified person with disabilities, and protected veterans are strongly encouraged to apply.

#LI-KK1

Job summary

We're looking for a Senior Penetration Testing Engineer to conduct comprehensive security assessments and support our digital trust initiatives. You'll perform hands-on penetration testing across our applications, infrastructure, and services while contributing to our organization's security posture and customer trust commitments.

What you will do

• Help establish and mature our penetration testing program, methodologies, and standard operating procedures
• Build relationships with stakeholders across product, engineering, and compliance teams
• Create detailed testing reports and security recommendations
• Support risk assessment activities and security control validation
• Conduct comprehensive penetration tests against web applications, APIs, and mobile applications
• Perform network penetration testing and infrastructure security assessments
• Execute social engineering assessments and physical security evaluations
• Test cloud environments and containerized applications for security vulnerabilities
• Conduct red team exercises and adversarial simulations
• Perform threat modeling and attack surface analysis for critical systems
• Support digital trust initiatives and regulatory compliance requirements through security validation testing
• Contribute to security certifications, audit processes, and customer trust commitments
• Assess third-party integrations and vendor security postures

What you will have

• 5+ years in penetration testing, ethical hacking, or offensive security
• Previous experience with standing up a penetration testing program
• Strong knowledge of web application security testing (OWASP methodology)
• Experience with network penetration testing tools and techniques
• Proficiency with testing frameworks (Metasploit, Burp Suite, Nmap, etc.)
• Understanding of cloud security across AWS, Azure, or GCP platforms
• Knowledge of compliance frameworks (SOC 2, PCI DSS, ISO 27001)

Nice to have

• Security certifications (OSCP, CISSP, CEH, GPEN, GWEB)
• Background in digital trust, privacy, or regulatory compliance
• Red team or adversarial simulation experience
• Scripting and automation skills (Python, PowerShell, Bash)

Benefits

• Generous time off policies
• Top shelf benefits
• Education, wellness and lifestyle support

#LI-SS1

Job summary

We are seeking a Senior DevOps Engineer who will play a role in updating the state of our infrastructure, automation, and operational excellence. This role requires a deep understanding of systems, networking, monitoring, and security, with a strong bias toward automation, reliability and scale. The ideal candidate will be a technical leader, helping to shape the direction of infrastructure and tooling.

What you will do

• Implementation of infrastructure automation, monitoring, and system reliability practices committed to providing 100% service availability.
• Able to perform forensic system administration, troubleshooting unfamiliar Linux systems and services.
• Demonstrates a SecOps mindset with a focus on secure automation and hardened Linux system administration.
• Champion the use and advancement of DevOps best practices including CI/CD, infrastructure as code, and zero-touch provisioning.
• Utilize best practices in release management, incident management, capacity planning, and operational readiness.
• Instrumentation of services with visualization to speed triage (lower MTTR) allowing no direct access to systems.
• Exerts technical influence horizontally—up and laterally to fellow seniors, and down to the team.
• Acts as a mentor to DevOps and engineering team members; share knowledge and foster a culture of learning and continuous improvement.
• Proactively identify and implement opportunities to increase system resiliency.
• Implement technical direction around infrastructure, cloud, networking (BGP), and automation strategy.
• Participate in on-call rotation, demonstrating strong customer empathy and responsiveness to incidents.
• Own and improve standard operating procedures and system documentation.
• Research, prototype, and implement new technologies across cloud, virtualization, and hardware platforms.

What you will have

• Strong Linux systems administration background with a deep understanding of how Linux interacts with hardware (CPU, memory, disk, networking).
• Advanced proficiency in scripting and automation using Ansible, Bash, Python, Packer, and Terraform.
• Hands-on experience with AWS services (EC2, IAM, VPC, etc.) and provisioning tools like Terraform and Packer.
• Experience with datacenter operations including racking, stacking, and remote system management.
• Proven ability to manage and configure systems at scale with zero-touch provisioning approaches.
• Experience managing monitoring systems and developing custom dashboards for observability.
• Solid understanding of networking within a linux environment (Router -> Switch -> Server -> Virtualization -> Linux -> Service) ; BGP and DNS experience is a plus.
• Passion for operational excellence, security, and performance.
• Ability to self-manage, communicate effectively, and collaborate with diverse technical teams.
• Willingness and ability to learn new technologies as required.

Nice to have

• Experience with Kentik, Splunk, or similar network visibility and observability platforms.
• Familiarity with modern CI/CD tools and pipeline architecture.
• Willingness and ability to learn new languages as required.
• Experience in designing, developing, and maintaining RESTful APIs following coding best practices.
• Understanding of release management processes in large-scale environments.

Benefits

• Generous time off policies
• Top shelf benefits
• Education, wellness, and lifestyle support

DigiCert offers a competitive benefits package for all of our full-time employees. 

DigiCert is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, DigiCert prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified person with disabilities, and protected veterans are strongly encouraged to apply.

#LI-KK1

Job summary

We are building the trust layer for the agentic future. As AI agents move from simple chatbots to autonomous workloads with access to sensitive enterprise data, the industry lacks a standard for Identity, Authentication, and Governance. You will build the core security infrastructure that defines how agents are identified and controlled. Our mission is to build a "Zero Trust" architecture for AI—ensuring that every action an agent takes is cryptographically verifiable, authorized, and safe. You will be instrumental in setting our technical culture, selecting our stack, and scaling a platform that will secure the next generation of enterprise AI.

What you will do

• As part of the engineering team, you’ll work alongside industry-leading cryptographers, AI/ML innovators, cloud infrastructure experts, and security engineers who are defining the future of secure digital interactions.
• Architect and build the Identity Foundation: Design and own a cryptographically secure identity system that serves as the "source of truth" for all AI workloads, ensuring every agent has a verifiable and tamper-proof digital passport.
• Build Runtime Enforcement: Develop high-performance systems to control agentic interactions in real-time. You will ensure that agents operate strictly within their authorized boundaries without introducing latency.
• Define Governance Logic: Create the engines that translate complex human policies into machine-executable rules, controlling how agents access tools, databases, and LLMs.
• Design for Resilience and Scale: Build "secure-by-default" infrastructure that can handle thousands of concurrent autonomous agents across multi-cloud environments, ensuring the system remains tamper-proof.
• Shape the Technical Culture: You will select our core stack, define our engineering standards, and help build the team.

What you will have

• Systems Mastery: Deep experience building mission-critical distributed systems. You are a master of systems-level languages (like Go or Rust) and you have built distributed high performance systems from ground up.
• Identity & Security Infrastructure: Hands-on experience with SPIFFE/SPIRE, PKI, and mTLS. You understand certificate lifecycle management, OIDC, and OAuth2 at a protocol level.
• Cloud-Native Networking: Expert-level knowledge of Kubernetes (K8s) You have worked extensively with Envoy Proxy, Service Meshes (Istio/Linkerd), and Open Policy Agent (OPA).
• Cloud & DevOps: Experience deploying and securing production workloads on AWS, GCP, or Azure. You are comfortable with Infrastructure as Code (Terraform)
• You have a "bias for shipping" and are comfortable building CI/CD pipelines and observability stacks (Prometheus/Grafana) from scratch.
• AI Experience (Desirable): Prior experience or a strong interest in working with AI Agents (LangGraph, CrewAI, AutoGen), LLM APIs (OpenAI, Anthropic), and the Model Context Protocol (MCP).

Benefits

• Generous time off policies
• Top shelf benefits
• Education, wellness and lifestyle support

DigiCert offers a competitive benefits package for all of our full-time employees. 

DigiCert is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, DigiCert prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified person with disabilities, and protected veterans are strongly encouraged to apply.

#LI-RR1

Salary range $150,000-$175,000 (actual salary offered to a candidate within this range will depend on a variety of factors including relative levels of experience and education, years in this or essentially similar role, market competition, etc.)

Job summary

The Principal Software Engineer is a senior technical leader responsible for designing, delivering, and evolving critical services within the DNS platform. This role leads complex initiatives across teams, ensures high standards of scalability, reliability, and security, and provides strong technical guidance while remaining hands-on in design and implementation.

The Principal Engineer partners closely with Architects, Product, and Engineering Managers to translate strategic direction into sound technical execution and predictable delivery.

What you will do

• Lead the design and implementation of complex services and cross-team initiatives within the DNS platform.
• Own technical design for major features and platform enhancements, ensuring scalability, performance, and reliability.
• Contribute hands-on to implementation, particularly in high-risk or technically challenging areas.
• Participate in and contribute to architecture reviews, RFCs, and design discussions, driving high-quality technical outcomes.
• Collaborate with Architects to ensure alignment with platform standards and long-term direction.
• Identify technical risks early and propose mitigation strategies to reduce delivery and operational risk.
• Improve system observability, performance, and operational readiness across owned services.
• Drive improvements in code quality, testing standards, CI/CD practices, and deployment reliability.
• Mentor Senior and Mid-level Engineers, providing guidance on system design, debugging, and production excellence.
• Serve as a technical escalation point during major incidents related to owned systems.

Scope of Influence

• Leads significant initiatives within a product area or platform domain. 
• Influences technical direction across 1–3 teams.
• Drives alignment on design decisions within defined service boundaries.
• Collaborates with Architects on cross-platform decisions but does not solely own enterprise architecture.

What you will have

• 8+ years of professional software engineering experience, including demonstrated impact operating at Senior Engineer level on large-scale distributed systems.
• Strong expertise in backend development (e.g., Java and/or Go), REST/gRPC APIs, cloud platforms, relational and/or NoSQL data stores, caching, and CI/CD practices.
• Solid understanding of distributed system design, scalability, reliability, and performance optimization.
• Familiarity with DNS and networking fundamentals is considered an advantage, but not a mandatory requirement.
• Demonstrated ability to lead technically complex initiatives and deliver predictable outcomes.
• Strong written and verbal communication skills, including writing technical design documents.

Behavioral and leadership expectations

• Demonstrates strong ownership of system quality and delivery outcomes.
• Balances technical excellence with pragmatic delivery.
• Proactively surfaces risks and drives solutions.
• Influences peers through technical credibility and clear reasoning.
• Acts as a multiplier by improving patterns, standards, and shared practices within their domain.
• Embodies collaboration, transparency, and accountability.

Benefits

• Generous time off policies
• Top shelf benefits
• Education, wellness and lifestyle support

DigiCert offers a competitive benefits package for all of our full-time employees. 

DigiCert is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, DigiCert prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified person with disabilities, and protected veterans are strongly encouraged to apply.

#LI-RR1

Job summary

We are seeking a results-driven Corporate Sales Executive, Africa to manage and grow key corporate accounts across Africa. The role focuses on developing long-term relationships with corporate clients, driving revenue growth, and expanding market presence across multiple African markets. This position requires strong commercial acumen, cultural awareness, and the ability to operate effectively across diverse geographies.

What you will do

• Manage and grow a portfolio of corporate and enterprise accounts across assigned African markets
• Identify new business opportunities and develop strategic sales pipelines
• Build strong, trusted relationships with senior decision-makers and stakeholders
• Develop and execute account plans to achieve revenue and growth targets
• Conduct market research to understand regional trends, customer needs, and competitive activity
• Prepare and deliver compelling sales presentations and proposals
• Negotiate contracts, pricing, and commercial terms in line with company guidelines
• Collaborate with internal teams (marketing, operations, finance, customer success) to ensure seamless client onboarding and retention
• Maintain accurate sales forecasts, reports, and CRM updates
• Represent the company at industry events, conferences, and client meetings across Africa

What you will have

• 5+ years of corporate or B2B sales experience, preferably covering African markets
• Proven track record of meeting or exceeding sales targets.
• Strong energy, drive, urgency
• Experience complex corporate accounts
• Strong negotiation, presentation, and relationship-building skills
• Understanding of business practices, regulations, and cultural dynamics across Africa
• Willingness and ability to travel frequently within the region

Nice to have

• Experience in PKI, Certificate Lifecycle Management or the Public TLS Market.
• Experience in Salesforce, Revenue Cloud and Gong.

Benefits

• Generous time off policies
• Top shelf benefits
• Education, wellness and lifestyle support

#LI-GA1

Job summary

Responsible for developing opportunities within existing and new accounts assigned in the territory, with the goal of turning as many opportunities into closed-won deals as possible. Collaborate with pre-sales and post-sales support resources throughout sales campaigns. Serves customers in a trusted advisor role by always keeping the customer’s best interests at the forefront. Being available to customers in a consultative capacity even during those times the customer is not in the market.

What you will do

• Prospecting Accounts – Prospect for new business across multiple functional areas within the company, including leveraging leads provided by marketing, and maintain the appropriate pipeline coverage.
• Building Relationships – Gain a deep understanding of the customer’s processes and problems. Ensure the right questions are being asked and answered. Bring unique value to every interaction. Develop relationships with multiple buying personas within the prospect account.
• Articulating Value – Connect prospect’s business objectives (both functional and corporate) with DigiCert solutions. Deploy a customer-centric approach in understanding how DigiCert can do so.
• Driving Sales Execution – Lead enterprise agreements to close being proactive in all aspects of opportunity development. Prepare accurate forecast, building a funnel to cover bookings target, documenting activities in Salesforce and performing other tasks necessary to drive revenue and communicate activities to sales management.
• Closing Opportunities – Develop and actively manage interactions within the customer buying cycle using standard processes. Handle different kinds of sales scenarios and negotiate in a manner that drives towards close. Gain buy-in from multiple stakeholders.
• Effective Account Coordination – Use a disciplined approach to effectively and efficiently involve pre-sales and post-sales support. Leverage industry expertise as needed.
• Demonstrating DigiCert Proficiency – Be proficient with a working knowledge and understanding across all DigiCert products and solutions.

What you will have

• 3+ years of quota-carrying sales experience at a software/technology company.
• Track record of qualifying and closing consultative/service-led sales, particularly multi-year and subscription-based services.
• Exceptional ability to create and foster relationships across enterprise C-suite executives and build consensus among the buying team.
• Exceptional time and people management skills to marshal resources and advance opportunities.
• Well-versed in the Security industry and strong knowledge of competitor products and capabilities.
• Bachelor’s degree or equivalent work experience.

Benefits

DigiCert offers a competitive benefits package for all of our full-time employees. 

DigiCert is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, DigiCert prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified person with disabilities, and protected veterans are strongly encouraged to apply.

#LI-IW1