Job summary

DigiCert is looking for a detail-oriented, energetic Technical Support Engineer to join our team. The Technical Support Engineer will be responsible for ensuring the quality of our internal and customer-facing Security products for the DigiCert software. The ideal candidate will have a passion for and a commitment to providing customers with a world class support experience during the US time shift.

The Tech Support Engineer will be responsible for providing support via phone and email to DigiCert US based customers to support the DigiCert One platform.

What you will do

• Support our US Customers on the DigiCert One platform for all certificate lifecycle products via phone and email within support cases
• Project a professional company image through phone and email interactions.
• Work with our Validation teams to process Lawyer Card request
• Collaborate with Cross-functional teams to resolve issues and provide solutions
• Recognize, document and alert supervisors of trends in customer calls
• Research through Knowledge Base articles, labs and other means to resolve customer issues
• Master internal tools used for timely problem resolution
• Contribute to DigiCert Knowledge Base

What you will have

• 2 year degree in IT, related technical degree, or equivalent work experience
• 2+ years of experience in technical support
• Strong problem-solving skills
• Knowledge of PKI certificates
• Working knowledge of Rest API’s
• Comfortable working on a computer daily and conversing over the phone and through email.
• Strong oral, written and interpersonal communication skills
• Detailed-oriented with excellent organization skills
• Self-motivated, manage your time well, and get things done.
• Team oriented and ability to work with people from diverse backgrounds
• Industry related certificates are a plus (Security +, MSCE…)

Nice to have

• 2+ years of experience in a technical support role within the tech industry
• Excellent knowledge of Microsoft products and other applicable software or applications

Benefits

DigiCert offers a competitive benefits package for all of our full-time employees. 

DigiCert is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, DigiCert prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified person with disabilities, and protected veterans are strongly encouraged to apply.

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Job summary

We are seeking a transformational Senior Director of Customer Experience & Technical Revenue to lead and evolve our post-sales organization, including Account Management, Product Support, Implementation, and Technical Account Management.

This leader will be responsible not only for operational excellence, but for turning highly technical teams into customer-facing, revenue-driving partners. You will embed a commercial mindset across the post-sales lifecycle, enabling teams to identify, influence, and close expansion opportunities while maintaining world-class customer outcomes.

Reporting to the VP of Global Revenue, this role is highly cross-functional, partnering closely with Sales, Marketing, and Product to align post-sales execution with go-to-market strategy and revenue growth objectives.

What you will do

Drive Post-Sales Revenue & Technical Selling:

• Transform post-sales functions into technically credible, revenue-aware advisors
• Embed expansion, upsell, and renewal ownership across technical roles
• Partner with Sales to co-own customer growth strategy
• Develop account planning frameworks tied to growth

Build a Revenue-Centric Operating Model:

• Own forecasting for renewals and expansion pipeline
• Implement methodologies aligning delivery with revenue outcomes
• Establish performance metrics tied to revenue influence

Upskill Technical Teams into Commercial Operators:

• Design enablement programs for value-based selling and negotiation
• Coach leaders to translate technical expertise into business impact

Scale Customer Engagement & Coverage Models:

• Build scalable programs across segments
• Align segmentation with growth potential

Operational Excellence & Customer Experience:

• Drive process optimization and AI-driven initiatives
• Own capacity planning and budgeting
• Implement self-service strategies

Define and Operationalize Best Practices:

• Standardize engagement models
• Establish KPIs across experience and revenue

What you will have

• 8+ years experience with 5+ years in leadership roles
• Proven success driving revenue through post-sales teams
• Experience transforming technical teams into commercial partners
• Strong understanding of enterprise technical sales cycles
• Strategic and execution-focused mindset
• Excellent communicator and cross-functional influencer
• Data-driven and experienced in forecasting
• Thrives in fast-paced environments

Nice to have

• Experience building renewals and expansion motions
• Background in Sales Engineering or Technical Sales
• Experience influencing product roadmap
• Startup or high-growth environment experience

Valimail Benefits

Valimail offers a competitive benefits package for all of our full-time employees. 

Valimail is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, Valimail prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified person with disabilities, and protected veterans are strongly encouraged to apply.

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Job summary

We are seeking a Principal Platform Product Manager to own the product strategy, requirements, and platform implications for DigiCert partners (including Managed Service Providers, Global System Integrators, Independent Software Vendors, and Value-Added Resellers).  This role will be the authoritative voice for partners inside the DigiCert one platform to translate the commercial, operational and technical needs of each partner type into durable platform capabilities and ensure that every platform component is built with partner requirements fully understood and correctly prioritized. This position will operate at the intersection of partner strategy, platform architecture, and go to market and will be the person every internal team comes to when the question is “what does this mean for our partners?”

DigiCert’s growth strategy is meaningfully partner dependent.  MSP's, GI, ISVs, and VARs are not just distribution channels - they are integration surfaces, deployment patterns, and co-innovation opportunities that place distinct and sometimes competing demands on the DigiCert® ONE platform. When the platform doesn't accommodate partner requirements, deals stall, renewals are at risk, and co-sell opportunities evaporate.  This role exists to close that gap by building and maintaining a deep authoritative understanding of each partner segments operational model, integration patterns, and platform requirements and translating that understanding into requirements that every team in the DigiCert organization builds too. 

This is a principal-level individual contributor role requiring strategic autonomy, strong cross-functional influence and diplomacy, the ability to crisply articulate partner platform strategy to external and internal stakeholders at all levels, from C-level to individual contributor. This role has a seat on the Platform Product Management team.

What you will do

The Principal Platform Product Manager, Partner Platform serves as the primary owner of Partner requirements on Platform at DigiCert. This role will design, plan and execute the Partner Platform initiative, with substantial contribution and stakes in several other Platform initiatives. This role will conduct internal and external research: customer requirements, market requirements, competitive research, all to inform strategic direction and priorities. They will establish a backlog of portfolio requirements that express dependencies on the Platform and actively maintain a prioritized stack-ranking to inform their executable roadmap and regularly collaborate across the business to collect and socialize a comprehensive, accurate and detailed set of feature requirements for one or more major platform initiatives.  As the thought leader for Partner requirements, this role is responsible for constructing the vision and leading discussions with functional leadership across the organization to gain alignment. 

Outbound

• Own the collective partner vision for Platform, including strategy, planning, and execution - and share accountability for the outcome
• Serve as externally facing subject matter expert with partners audiences to gain deep understanding of their needs, represent strategy and roadmap, solicit participation in proof of concepts, beta releases, advisory counsels
• Serve as thought leader for partner requirements at DigiCert: meets with analysts to discuss market dynamics and competitive positioning, publish articles/white papers, post relevant content to engage with their external stakeholder community
• Works closely with Finance to develop Pricing and Packaging strategies
• Works closely with Marketing to develop GTM strategy, messaging, positioning and supporting artifacts

Inbound

• Own and understand partner-specific platform requirements such as multi-tenancy, support for hierarchical organizations, automated provisioning/deprovisioning, delegated administration, support for partner-specific entitlement and billing models, reporting and alerting; serve as subject matter expert for Partner requirements across functions to drive collaboration and achieve alignment on objectives, requirements, dependencies, design, and implementation
• Leads the decomposition of strategic objectives into phased operational and tactical goals and measures that translates into platform implications (e.g. APIs, metering, lifecycle management, reporting, portal), and work with the teams in each of these areas establish requirements, align on priorities, and choreograph delivery
• Lead the discussion to set business priorities that feed into the planning and execution of Partner Platform in close collaboration with other product teams and functions to ensure alignment with the needs of the business.
• Responsible and accountable for the technical vision, strategy, planning and execution - and shares accountability for the outcome
• Work across all platform teams (e.g. Access Control, API, Common Services, Customer Experience) on roadmap planning cycles, backlog discovery and prioritization, pre-development design and alignment, and operational execution
• Be responsible and accountable for partner-specific acceptance and success criteria of every platform release with partner implications
• Leads the buy/build assessment for platform components where appropriate, along with vendor assessment and proposal
• Owns the technical definition, prioritization and hygiene of product backlog(s) throughout the concept through delivery process
• Owns the execution and outcome by partnering closely with immediate platform core team (Engineering, Architecture & UX) as well solutions core teams to represent business objectives along with supporting requirements to realize value, and to problem solve obstacles to delivery

What you will have

• 10 + years of experience in a technical or product role
• Proven experience and depth of understanding of Partner business models and the technical challenges and solutions required
• Credential or degree in business or engineering/computer science

Skills/Competencies

• Proven aptitude for cross-functional diplomacy leading complex initiatives with portfolio-wide implications and impact across all organizational functions
• Demonstrated ability to lead the solutioning to deconstruct technical challenges to meet stakeholder requirements and platform objectives
• Mastery of balanced decision making and decision follow-through – including problem definition, alternative definition and selection, trade-off analysis, success criteria definition, and overall execution
• Able to earn credibility as the internally recognized specialist on complex platform technical and business matters. Uses judgment within broadly defined policies and practices and solves most problems without assistance
• Experience and demonstrated dedication managing and meeting the expectations and requirements of internal and external customers; seeking first-hand customer information and using it to inform feature definition and development; bringing a cohesive perspective of the customers to their work
• Profiecent decision making and decision follow-through – including defining a problem, identifying different alternatives, selecting and implementing the best alternative, and evaluating results to success criteria
• Highly detail-oriented and able to manage many tasks for multiple requesters simultaneously
• Ability to foster credibility amongst peers, to find common ground and solve problems for the good of all, represent their own interests yet be fair to other groups, can solve problems with with a minimum of disruption/escalation

Nice to have

• Platform Product Management Experience
• MBA or Advanced Technical degree/credentials

Benefits

DigiCert offers a competitive benefits package for all of our full-time employees. 

DigiCert is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, DigiCert prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified person with disabilities, and protected veterans are strongly encouraged to apply.

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Job summary

As a Senior Business Transformation Architect, you’ll be the person we throw at our hardest problems. You’ll operate as a lead internal consultant—embedded in business units, identifying the highest-impact AI and process opportunities, building the business cases, and driving initiatives from pilot to success.

This is not an advisory role. You will own problems end-to-end. You’ll need to be comfortable with ambiguity, navigating organizational complexity, and delivering results without a detailed playbook. The business will look to you for straight answers on what’s real versus hype in AI—and then expect you to go architect it. You’ll join a high-performing team that moves fast and fully owns outcomes.

In your first 90 days, you’ll audit the current AI landscape across the company, identify the top opportunities, present your recommended roadmap to the executive team, and start executing.

What you will do

AI Strategy & Architecture (~70%)

• Lead AI opportunity discovery across business units — Sales, Finance, Support, Engineering, Legal — identifying where to leverage intelligence and automation to create real, measurable value
• Build rigorous business cases with projected ROI for AI initiatives; present recommendations to senior leadership and the board
• Evaluate AI tools and vendors, architect solution approaches, and manage pilot programs through validation and scale decisions
• Partner cross-functionally with Engineering, Security, Legal, and Compliance on technical feasibility, AI governance, and responsible AI practices

Business Transformation & Strategy (~30%)

• Provide senior-level support for major business strategy and architecture initiatives across the transformation portfolio
• Lead process discovery, process documentation, and solution design development for cross-functional improvement programs
• Advise on system implementations, vendor selection, and change management strategy for strategic programs
• Partner closely with execution teams to ensure strategic recommendations translate into measurable outcomes

What you will have

• Background in management consulting, enterprise strategy, business architecture, or AI/digital transformation
• Track record of owning ambiguous, cross-functional initiatives — scoping messy problems into structured plans and delivering measurable outcomes
• Proven experience leading business process analysis and optimization initiatives — mapping complex end-to-end workflows, identifying inefficiencies, and designing future-state solutions that deliver measurable efficiency, speed, or business impact
• Broad business architecture acumen — systems, data, and technical feasibility
• Experience building and presenting business cases to senior leadership or executive teams
• Hands-on experience evaluating, implementing, and scaling enterprise AI solutions (LLMs, automation platforms, intelligent workflows)
• Fluency with frontier models and daily, habitual use of AI tools across your own work

Nice to have

• Experience in SaaS, cybersecurity, or enterprise software environments
• Familiarity with GTM systems and processes (Salesforce, etc.)
• Product, engineering, or technical experience
• Founder, co-founder, or early-stage startup experience
• Active engagement with the AI ecosystem — follows weekly developments on X, reads research blogs, and tests new tools proactively

What sets this role apart

• Direct impact: You’re not three layers removed from decisions. You’ll present to the C-suite, shape the AI roadmap, and see your recommendations become reality.
• Dual mandate: AI strategy and business transformation under one roof. You get the breadth of consulting with the depth of an in-house role.
• Greenfield opportunity: DigiCert’s enterprise AI program is being built from the ground up. You’re not inheriting someone else’s strategy — you’re creating it.
• Small team, big leverage: This is a high-trust team where your work directly shapes company direction — with the autonomy and pace to match.
• Growth trajectory: This is a senior IC role today, with a clear path toward principal-level scope as the AI practice scales.

Benefits

DigiCert offers a competitive benefits package for all of our full-time employees. 

DigiCert is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, DigiCert prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified person with disabilities, and protected veterans are strongly encouraged to apply.

#LI-KK1

Job summary

Valimail, a DigiCert company, is helping build a more trusted digital world—starting with email. Valimail is a leader in Email Authentication as a Service. Built on open standards such as DMARC, DKIM, and SPF, Valimail pioneered automated email authentication to protect organizations from impersonation and fraud. Together, Valimail and DigiCert deliver scalable, automated trust—helping organizations operate securely today while preparing for what’s next.

If you’re excited about building meaningful security technology, shaping new categories, and working at the intersection of innovation and global impact, Valimail offers the opportunity to do exactly that.

The Lead GTM Analytics Engineer owns the data model that powers Valimail’s go-to-market execution across Sales, Marketing, Customer Success, and Partnerships. This role defines the metrics, attribution logic, and analytical foundations that enable predictable revenue performance and high-confidence decision-making. This is a senior individual contributor role responsible for translating ambiguous business questions into durable, scalable data structures, and delivering clear insights that directly influence GTM strategy and execution.

What you will do

• Design, build, and own the end-to-end GTM data model, including lifecycle stages, funnel metrics, attribution logic, forecasting signals, scoring inputs, and cross-sell indicators.
• Create and maintain a semantic layer that ensures consistent, trusted reporting across all GTM teams.
• Define GTM metrics, data standards, and analytical logic that unify Sales, Marketing, Customer Success, Partnerships, and Product GTM data.
• Partner with business and GTM leadership to translate strategic questions into scalable analytical models.
• Build and maintain BI dashboards and analyses (e.g., pipeline, conversion, campaign performance, onboarding, and cross-sell).
• Provide data logic that powers routing, scoring, enrichment, lifecycle automation, and GTM workflows.
• Partner closely with Systems and Operations teams to ensure workflows run on clean, validated, and battle-tested data models.
• Establish data validation, QA processes, and monitoring to maintain high data quality across systems.
• Document data models, definitions, and logic to ensure clarity, consistency, and usability across stakeholders.

What you will have

• 7+ years of experience in analytics engineering, data engineering, or BI roles supporting GTM or revenue-focused teams.
• Expert-level SQL and deep experience designing scalable analytical data models.
• Strong understanding of GTM metrics, funnel performance, attribution models, and lifecycle frameworks.
• Hands-on experience with Snowflake as a core data warehouse.
• Experience working with Salesforce, marketing automation platforms, customer success tools, and enrichment systems as data sources.
• Proven ability to build dashboards or data applications and clearly communicate insights to non-technical audiences.
• Ability to take loosely defined business logic and operationalize it into clean, durable data structures.
• Strong documentation and communication skills, with the ability to influence both technical and business stakeholders.
• An owner mindset, accountable for the correctness, clarity, and usability of GTM data.

Nice to have

• Experience with Python and modern data stack tools such as Airflow, Fivetran, or Stitch.
• Experience applying AI or ML concepts at the data layer.
• Experience working in high-growth B2B SaaS environments with complex GTM motions.

Benefits

• Competitive pay, the expected base pay range for this role is $160,000 - $170,000 USD
• Comprehensive health, dental, + vision coverage
• Remote First Company, you can work anywhere within the US
• Unlimited and flexible PTO. We believe balanced, happy, relaxed people do better work

#LI-EW1

#li-remote

Job summary

We are seeking a Senior DevOps Engineer who will play a role in updating the state of our infrastructure, automation, and operational excellence. This role requires a deep understanding of systems, networking, monitoring, and security, with a strong bias toward automation, reliability and scale. The ideal candidate will be a technical leader, helping to shape the direction of infrastructure and tooling.

What you will do

• Implementation of infrastructure automation, monitoring, and system reliability practices committed to providing 100% service availability.
• Able to perform forensic system administration, troubleshooting unfamiliar Linux systems and services.
• Demonstrates a SecOps mindset with a focus on secure automation and hardened Linux system administration.
• Champion the use and advancement of DevOps best practices including CI/CD, infrastructure as code, and zero-touch provisioning.
• Utilize best practices in release management, incident management, capacity planning, and operational readiness.
• Instrumentation of services with visualization to speed triage (lower MTTR) allowing no direct access to systems.
• Exerts technical influence horizontally—up and laterally to fellow seniors, and down to the team.
• Acts as a mentor to DevOps and engineering team members; share knowledge and foster a culture of learning and continuous improvement.
• Proactively identify and implement opportunities to increase system resiliency.
• Implement technical direction around infrastructure, cloud, networking (BGP), and automation strategy.
• Participate in on-call rotation, demonstrating strong customer empathy and responsiveness to incidents.
• Own and improve standard operating procedures and system documentation.
• Research, prototype, and implement new technologies across cloud, virtualization, and hardware platforms.

What you will have

• Strong Linux systems administration background with a deep understanding of how Linux interacts with hardware (CPU, memory, disk, networking).
• Advanced proficiency in scripting and automation using Ansible, Bash, Python, Packer, and Terraform.
• Hands-on experience with AWS services (EC2, IAM, VPC, etc.) and provisioning tools like Terraform and Packer.
• Experience with datacenter operations including racking, stacking, and remote system management.
• Proven ability to manage and configure systems at scale with zero-touch provisioning approaches.
• Experience managing monitoring systems and developing custom dashboards for observability.
• Solid understanding of networking within a linux environment (Router -> Switch -> Server -> Virtualization -> Linux -> Service) ; BGP and DNS experience is a plus.
• Passion for operational excellence, security, and performance.
• Ability to self-manage, communicate effectively, and collaborate with diverse technical teams.
• Willingness and ability to learn new technologies as required.

Nice to have

• Experience with Kentik, Splunk, or similar network visibility and observability platforms.
• Familiarity with modern CI/CD tools and pipeline architecture.
• Willingness and ability to learn new languages as required.
• Experience in designing, developing, and maintaining RESTful APIs following coding best practices.
• Understanding of release management processes in large-scale environments.

Benefits

• Generous time off policies
• Top shelf benefits
• Education, wellness, and lifestyle support

DigiCert offers a competitive benefits package for all of our full-time employees. 

DigiCert is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, DigiCert prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified person with disabilities, and protected veterans are strongly encouraged to apply.

#LI-KK1

Job summary

DigiCert is the global leader in digital trust, and we are seeking a Senior Product Manager to help drive critical initiatives across our Public Trust and PKI portfolio.

This role is ideal for an execution-focused product operator who thrives in cross-functional environments and knows how to move complex, customer-impacting work from ambiguity to delivery. You don’t need to know everything on day one—but you must know how to drive alignment, make sound calls, and get things done responsibly in a trust-based business.

What you will do

• Own end-to-end delivery of key Public Trust and PKI initiatives, from definition through launch.
• Translate ecosystem requirements, compliance mandates, and customer needs into clear, actionable plans.
• Partner closely with Engineering to keep work moving and deliver high-quality outcomes.
• Drive cross-functional alignment across Product, Trust, Sales, Customer teams, and leadership.
• Identify risks early, make tradeoffs explicit, and escalate when needed.
• Ensure customer-impacting changes are thoughtfully timed and clearly communicated.

What you will have

• 7+ years of experience in Product or Program Management, ideally in cybersecurity, PKI, or enterprise platforms.
• Experience with Agile product development framework.
• Proven ability to drive complex, cross-functional initiatives to completion.
• Strong execution mindset with a bias for action.
• Comfort operating in compliance- and trust-sensitive environments.
• Clear, confident communicator who builds alignment and credibility.

Nice to have

• Experience with:
• PKI, digital certificates, or trust ecosystems
• Compliance-driven or externally mandated product changes
• High-scale, mission-critical SaaS platforms

Why DigiCert

• Work on products that underpin global digital trust.
• Solve real problems with real customer impact.
• Join a team that values sound judgment, accountability, and follow-through.
• Help lead the industry through ongoing changes in the public trust ecosystem.

Benefits

DigiCert offers a competitive benefits package for all of our full-time employees. 

DigiCert is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, DigiCert prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified person with disabilities, and protected veterans are strongly encouraged to apply.

#LI-RR1

Job summary

DigiCert is building the trust infrastructure the Internet runs on — and DNS is at the center of that mission. As the DNS evolves from a resolution protocol into an active layer of digital trust, DigiCert is uniquely positioned to lead that shift: securing identities, validating endpoints, and enabling the next generation of autonomous, agentic systems to operate with confidence.

We're looking for a Senior Product Manager who leads with innovation, obsesses over customers, and uses data to move fast and build conviction. You will own a product surface that starts with DNS and expands into identity, trust signaling, and agentic infrastructure — helping enterprises, developers, and machines know who and what to trust at Internet scale. You'll prototype early, bring engineering along with a clear vision, and execute GTM with commercial sharpness.

If you're energized by building foundational infrastructure that quietly powers the world — and you're ready to shape what trust means in the age of AI agents — this role is for you.

What you will do

• Own the roadmap for DigiCert DNS and digital trust, with emphasis on DNS as a foundation for trusted discovery, enforcement, posture management, and agentic use cases.
• Make security, privacy, compliance, and operational resilience core product requirements.
• Engage customers, partners, and relevant standards communities to validate use cases and shape product direction.
• Foster a data-driven product culture through telemetry, dashboards, and experimentation.
• Translate complex customer problems into clear, testable, and requirements.
• Partner with engineering teams to deliver secure, scalable, API-first, cloud-native services.
• Use AI-assisted tools to analyze feedback, synthesize insights, and iterate quickly.
• Define and track success metrics — adoption, latency, reliability, trust-signal accuracy.
• Drive GTM execution with marketing and sales — launches, messaging, pricing, enablement.
• Foster a data-driven product culture using telemetry, dashboards, and A/B experimentation.
• Rapidly ship production-ready features and iterate continuously.

What you will have

• 10+ years of product management experience in cloud-native SaaS, networking, security, or infrastructure products.
• Proven success leading DNS products or deeply technical platform products.
• Strong understanding of DNS and distributed systems; familiarity with PKI, TLS/SSL, or adjacent internet infrastructure strongly preferred.
• Clear point of view on how DNS can serve as a building block for trust, discovery, enforcement, and posture at the infrastructure layer.
• Strong customer discovery and product judgment, with a track record of translating insights into roadmap decisions.
• Experience defining API-first, developer-facing platform products.
• Experience working closely with engineering teams on AWS, Azure or GCP.
• Proven ability to deliver 0→1 products and iterate rapidly in agile environments.
• Strong analytical and storytelling skills; fluent in data-driven decision-making.
• Hands-on experience using AI-assisted tools to accelerate prototyping, validation, and PM workflows.
• Experience owning GTM motions including pricing, packaging, launches, and adoption tracking.
• Strong analytical skills, including telemetry, dashboards, funnel metrics, and experimentation.
• Excellent communication skills, with the ability to align engineering, sales, and leadership around a technical product vision.
• Self-starter with an ownership mindset and a passion for 0→1 building in fast-moving environments.

Nice to have

• Familiarity with agentic systems, autonomous infrastructure, or non-human trust models.
• Experience with posture management, trust policy, or infrastructure-level enforcement systems.
• Startup speed, enterprise scale.
• Builders, not operators.
• Security, trust, and automation by default.
• AI-accelerated, open-source driven, cloud-native by design.

Benefits

DigiCert offers a competitive benefits package for all of our full-time employees. 

DigiCert is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, DigiCert prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified person with disabilities, and protected veterans are strongly encouraged to apply.

#LI-RR1

Job summary

The Head of Americas Regional Marketing is a senior leadership role within DigiCert’s global marketing organization. You will own marketing strategy and execution across the Americas, translating global priorities into high-impact regional programs that drive pipeline, revenue, and market engagement.

This role leads a distributed team of regional marketers and works in close partnership with Americas sales leadership to support enterprise, commercial, and partner-led growth. The ideal candidate is a proven marketing leader with strong sales alignment instincts, a data-driven mindset, and the ability to convert demand into durable customer relationships.

What you will do

• Define and execute the Americas regional marketing strategy, delivering integrated digital, field, partner, and ABM programs aligned to revenue goals.
• Partner closely with Americas sales leadership to align on target accounts, segments, and go-to-market priorities.
• Localize global messaging and campaigns to reflect regional markets, industries, and buyer needs.
• Drive pipeline growth through ABM, partner marketing, and targeted events that support thought leadership and direct customer engagement.
• Measure and optimize performance using pipeline, revenue, and ROI metrics in collaboration with Marketing Operations.
• Build, lead, and develop a high-performing regional marketing team, fostering accountability, collaboration, and scalable execution.

What you will have

• 12+ years of experience in enterprise software marketing, including leadership of regional or field marketing teams in the Americas.
• Strong background in enterprise security marketing; experience with PKI, identity, and digital trust solutions is a strong plus.
• Demonstrated success driving pipeline and revenue impact in close partnership with sales organizations.
• 5+ years of experience with modern digital marketing and ABM techniques.
• 5+ years of experience hiring, managing, and developing high-performing, geographically distributed teams.
• Strong executive communication skills, a strategic mindset, and the ability to operate effectively in a fast-paced, growth-oriented environment.

Benefits

DigiCert offers a competitive benefits package for all of our full-time employees. 

DigiCert is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, DigiCert prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified person with disabilities, and protected veterans are strongly encouraged to apply.

#LI-CH1

Job summary

As a member of the Sales Engineering team at DigiCert, you will play a crucial role in ensuring technical presales success. This role involves developing and maintaining a technical understanding of DigiCert solutions, supporting demonstrations and evaluations for prospective customers, and assisting with responses to RFPs/RFIs. You will analyze customer needs to determine the fit for DigiCert solutions, capture feature requests, and provide feedback to Product Management. Collaboration with the sales team and cross-functional teams is essential, as is the ability to travel to customer sites and industry events as needed.

What you will do

• Partner with other members of the SE team to help ensure technical presales success
• Develop and maintain a technical understanding of DigiCert solutions
• Develop ability to provide or support demonstrations of DigiCert solutions and services to prospects/customers
• Facilitate or support technical evaluations by prospective customers in a Proof of Concept (POC) environment
• Assist other team members with responses to functional and technical elements of RFPs/RFIs
• Develop ability to analyze customer needs to determine potential fit for DigiCert solutions and services to meet customer objectives
• Capture feature request/enhancement input from prospects/customers to provide feedback to Product Management
• Work in conjunction with other members of the sales team and cross-functional teams
• Travel as necessary to customer sites and industry forums/conferences as needed to support the objectives of the department

What you will have

• 3+ years’ work experience in a cybersecurity or technical role
• Bachelor’s degree or higher (preferably in systems management, computer science or cybersecurity)
• Working knowledge of basic IT environments (Windows, Linux, Mac, web servers, etc.)
• Experience working with Cloud technologies and providers a plus (Azure, AWS, GCP, etc.)
• Familiarity with Microsoft Office Suite
• Basic communication (written & verbal) and interpersonal skills
• Basic diagnostic and problem-solving skills
• Fluent in writing and speaking English
• Must be detailed oriented, understand and process data accurately
• Willingness to accept responsibility and accountability with a customer-first mindset

Benefits

DigiCert offers a competitive benefits package for all of our full-time employees. 

DigiCert is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, DigiCert prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified person with disabilities, and protected veterans are strongly encouraged to apply.

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Job summary

The Technical Systems Manager will lead a team of DevOps engineers accountable for architecting, implementing, and operating large-scale distributed DNS infrastructure. This position requires a strong blend of hands-on expertise in distributed systems and infrastructure engineering, coupled with effective team leadership, operational discipline and cross-functional collaboration. The role is responsible for ensuring the reliability, scalability, automation, and security of our DNS services while supporting infrastructure platforms.

You will drive reliability engineering practices, infrastructure automation, and continuous improvement initiatives while ensuring our DNS services meet stringent SLA, security, and performance standards.

What you will do

Leadership & Team Management

• Lead, mentor, and develop a team of DevOps Engineers.
• Set technical direction and operational standards for infrastructure engineering.
• Drive a culture of automation, observability, accountability, and operational excellence.
• Conduct performance reviews, career development planning, and hiring initiatives.
• Manage team capacity planning, on-call rotations, and incident response readiness.

Infrastructure & Platform Engineering

• Oversee design and operation of globally distributed DNS infrastructure.
• Ensure high availability, low latency, and DDoS-resilient service delivery.
• Drive infrastructure-as-code adoption and automation across environments.
• Manage multi-region deployments across bare metal, cloud, and hybrid environments.
• Maintain hardened, compliant, and secure production environments.

Reliability & Operations

• Own service reliability metrics (SLOs, SLIs, SLAs, etc).
• Lead incident management processes and post-incident reviews.
• Improve monitoring, logging, and observability frameworks.
• Ensure operational readiness for scaling traffic growth and peak events.

Security & Compliance

• Enforce secure infrastructure practices aligned with industry standards (CIS, SOC 2, etc.).
• Collaborate with security teams on vulnerability management and patching strategies.
• Oversee DNS security controls including DNSSEC, DDoS mitigation, and access management.
• Ensure compliance with internal and external audit requirements.

Cross-Functional Collaboration

• Partner with Network Engineering, Product, Security, and Support teams.
• Participate in architectural reviews for new services and features.
• Provide infrastructure guidance for product roadmap initiatives.
• Communicate technical strategy and risk to executive stakeholders.

What you will have

• 7+ years in infrastructure, SRE, or DevOps roles.
• 3+ years managing technical engineering teams.
• Deep understanding of operations.
• Experience operating high-scale distributed systems in production environments.
• Strong Linux systems administration expertise.
• Experience with automation and configuration management tools (e.g., Terraform, Ansible, Puppet).
• Proficiency with CI/CD pipelines.
• Experience with virtualiztion platforms and orchestration.
• Experience implementing monitoring and observability platforms.
• Demonstrated experience managing on-call and incident response processes.

Nice to have

• Deep understanding of DNS architecture.
• Experience operating global Anycast DNS networks.
• Knowledge of DNSSEC, zone signing infrastructure, and key management.
• Experience with DDoS mitigation strategies and traffic engineering.
• Familiarity with BGP routing and edge network architectures.
• Experience in highly regulated environments.
• Background in performance optimization for high-query-per-second systems.
• Experience with containerization and orchestration (e.g., Kubernetes).

Benefits

DigiCert offers a competitive benefits package for all of our full-time employees. 

DigiCert is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, DigiCert prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified person with disabilities, and protected veterans are strongly encouraged to apply.

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