Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

Now, more than ever, the Toast team is committed to our customers. We’re taking steps to help restaurants navigate these unprecedented times with technology, resources, and community. Our focus is on building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. And because our technology is purpose-built for restaurants, by restaurant people, restaurants can trust that we’ll deliver on their needs for today while investing in experiences that will power their restaurant of the future. 

Bready* to make a change?

Toast is looking for a Staff Machine Learning Engineer to serve as a technical linchpin for our AI Platform team. At the P4 level, you aren't just deploying models; you are designing the fundamental infrastructure that enables dozens of teams to build, deploy, and monitor AI at scale. You will act as a force multiplier, mentoring senior engineers and setting the architectural standards for our MLOps lifecycle—from feature stores and automated retraining to high-performance inference at the edge.

About this Roll*:

• Architectural Leadership: Design and lead the evolution of a unified MLOps platform that supports diverse needs across Toast, ensuring high availability, scalability, and security of ML services.
• Engineering Excellence: Champion and institutionalize best practices for CI/CD for ML (MLOps), automated testing, and infrastructure-as-code (Terraform).
• Cross-Functional Synergy: Lead collaborative efforts across Data Engineering, DevOps, and Product teams to bridge the gap between model prototyping and production-grade reliability.
• Strategic Roadmapping: Partner with leadership and Product Managers to define the 1-2 year technical vision for AI infrastructure, prioritizing long-term stability over short-term fixes.
• Operational Ownership: Set the standard for observability and incident response for ML systems, driving root-cause analysis for complex system failures.
• Mentorship: Actively mentor P2 and P3 engineers, fostering a culture of technical rigor and continuous learning.

Do you have the right ingredients*?

• Education: Bachelor’s or Master’s degree in Computer Science, AI, or a related technical field.
• Experience: A minimum of 10-12+ years of professional software engineering experience, with at least 6-7 years specifically focused on productionizing and scaling ML systems at the enterprise level.
• Core Tech Stack: Expert-level proficiency in Python, Scala, or Java/Kotlin. Extensive experience with PySpark and high-performance computing.
• Generative AI & LLMOps: Proven track record of taking LLM applications from research to production, including experience with Vector Databases, LangChain/LangGraph, and A2A protocols.
• System Design: Superior ability to design distributed systems that handle millions of requests with sub-second latency.
• Experience with microservice based architecture, preferably with AWS tooling (SageMaker, DynamoDB, Athena, Glue, etc.)
• Experience in software engineering best practices and tools including object-oriented programming, test-driven development, CI/CD, git, shell scripting, task orchestration, MLflow
• Profound knowledge of model deployment, orchestration (Apache airflow, Prefect), scaling, and managing CPU/GPU resources efficiently. 
• Exceptional problem-solving, analytical skills and the ability to tackle complex problems with a critical thinking approach. 
• Outstanding communication and interpersonal skills, coupled with a demonstrated ability to work collaboratively within a team environment.
• Foundational knowledge in statistical concepts (e.g. classification, regression, etc) and deep learning algorithms (e.g. CNN, RNN) is desirable

Bonus Ingredients (The "Staff" Edge)

• Data Strategy: Experience implementing enterprise-grade Feature Stores (e.g., Tecton, Feast) and real-time streaming frameworks like Apache Flink or Ray.
• Full-Stack Visibility: Ability to dive into the UI/UX layer (React) or deep into the kernel/networking layer to debug performance bottlenecks.

Open Source/Community: Contributions to relevant open-source projects (MLflow, Kubeflow, etc.) or a history of speaking at industry conferences.

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy 
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

AI Foundations is Toast's internal platform team for AI. We build the infrastructure, governance, and developer tooling that makes AI a reliable, scalable force multiplier across the entire product development lifecycle. Our products include the LLM Proxy, AI Key Management, Observability pipelines, the Claude Plugin Marketplace, and autonomous agents that participate directly in the software development lifecycle.

As a Senior Software Engineer on this team, you'll be hands-on building the systems that other Toast engineers depend on every day: the LLM proxy, agentic workflows, and the plugin marketplace that brings AI-native development practices to teams across the company.

This is a hybrid role with 2 days per week in the Bengaluru office.

A day in the life (Responsibilities)

• Design, build, and ship features across AI platform infrastructure, including the LLM proxy, AI key management, and observability pipelines
• Develop and extend autonomous agents that participate in the SDLC, such as the AI Review GitHub App and Developer Platform MCP integrations
• Build on and contribute to the internal plugin marketplace, developing plugins that encode Toast's architectural standards and quality practices into AI assistant behavior
• Implement MCP (Model Context Protocol) services and service templates that make it faster and easier for teams across Toast to build AI-powered workflows
• Write high-quality, well-tested code and participate in design and code reviews
• Collaborate with engineers, product managers, and platform teams to understand developer needs and translate them into reliable platform solutions
• Contribute to the team's adoption of agentic development practices and tooling
• Leverage cutting edge AI tools to enhance your development workflow, improve velocity, and help pioneer new approaches to building - contributing to a culture of innovation and productivity across the team.

What you'll need to thrive (Requirements)

• Bachelor’s Degree with relevant experience of 5+ years in designing and implementing scalable backend services
• Demonstrated experience building, deploying, or operating LLM-powered agents or AI-assisted developer tooling
• Familiarity with AI coding assistants (e.g., Claude Code, Cursor, GitHub Copilot) and an interest in extending them through custom plugins, skills, or hooks
• Experience with MCP (Model Context Protocol), tool use patterns, or similar agentic integration frameworks
• Working knowledge of prompt engineering and how LLM behavior responds to context and instructions
• Strong foundation in Java, Kotlin, or another object-oriented language
• Experience with distributed systems, REST APIs, and cloud-native infrastructure
• Strong customer empathy and a drive to make developers' lives better through reliable, well-designed platform solutions

What will help you stand out

• Familiarity with A2A (Agent-to-Agent) protocols and multi-agent orchestration patterns
• Experience with machine learning concepts, model evaluation, or ML infrastructure
• Experience building developer experience platforms, internal tooling, or API gateways
• Familiarity with observability tooling for AI/LLM systems (e.g., Langfuse, DataDog)

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy 
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

#LI-HYBRID

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. 

The Senior Total Rewards Analyst serves as the analytical engine of our Total Rewards team, translating complex data into clear, actionable insights that inform how we pay, reward, and retain talent. This role partners closely with Compensation, Benefits, Finance, Equity Administration, and Payroll to ensure our pay practices are competitive, equitable, and aligned with business strategy. You’ll go beyond reporting, using data to identify trends, generate insights, and influence decisions that drive business outcomes. If you have a passion for precision, a knack for storytelling through data, and a deep interest in the "why" behind employee pay, this is your playground.

Work Mode: Hybrid (2 days in office per week)

Work Hours: General timings (9 AM to 6 PM IST, but open to work few US overlap hours late evening (7:00 PM to 9:30 PM IST))

A day in the life (Responsibilities) 

• Market and Internal Benchmarking: Conduct comprehensive market pricing, participate in annual salary surveys (e.g., Radford, Compa, Pave), and perform internal compensation reviews to develop data-driven recommendations for compensation bands and individual roles.
• Advanced Compensation Analytics & Automation: Modernize compensation delivery by transforming raw HRIS data into actionable insights using AI, automation, and advanced data visualization. This includes building executive-level dashboards (tracking metrics like position in range, turnover, and promotion velocity) and modeling market trends to streamline reporting and enhance decision-making.
• Data Integration & Reporting Infrastructure: Build and maintain scalable datasets and dashboards (e.g., Workday, Sigma, Snowflake) to support compensation decision-making. Integrate data across Compensation, Equity, and Payroll systems to deliver a cohesive view of pay outcomes. Improve data quality, reporting efficiency, and accessibility of insights for stakeholders.
• AI Transformation: Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up. In this role, you'll blend analytical rigor with creative problem-solving — using tools like AI, automation, and advanced data visualization to modernize how we deliver compensation insights.
• Merit & Bonus Cycle Infrastructure: Build and manage the infrastructure for annual compensation reviews, including creating budget models, manager-facing tools, and cycle analytics.

What you'll need to thrive (Requirements)

• Bachelor’s Degree required, with a focus in Human Resources, Business Administration, or Finance preferred.
• 4 to 7 years of directly related experience, including compensation and/or data analytics.  Experience working in a multinational organization and/or in a technology industry, a plus.
• Ability to manage and analyze large volumes of data using a variety of systems and applications. Experience using Snowflake, Workday, Sigma, a plus. 
• Ability to perform regression analysis and predictive modeling.
• Demonstrated ability to work effectively in a fast-paced, dynamic environment.
• In-depth understanding of regulations and requirements under FLSA, multi-state pay equity laws, and other areas of compensation compliance.
• Outstanding communication and interpersonal skills with the ability to work effectively within teams.

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

#LI-HYBRID

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

AI Foundations is Toast's internal platform team for AI. We build the infrastructure, governance, and developer tooling that makes AI a reliable, scalable force multiplier across the entire product development lifecycle. Our products include the LLM Proxy, AI Key Management, Observability pipelines, the Claude Plugin Marketplace, and autonomous agents that participate directly in the software development lifecycle.

As a Staff Software Engineer on this team, you'll shape the foundation others build on: from the LLM Proxy that routes all internal AI traffic, to autonomous agents that participate directly in the software development lifecycle. If you want to work at the frontier of AI infrastructure and see your work amplify hundreds of engineers across a fast-growing company, this is the role.

A day in the life (Responsibilities)

• Design, build, and ship core AI platform infrastructure, including the LLM proxy, AI key management, and observability pipelines powering Toast's internal AI ecosystem
• Architect and deliver autonomous agents that participate in the SDLC, including the AI Review GitHub App and Developer Platform MCP integrations
• Build on and help maintain the internal plugin marketplace, developing plugins that encode Toast's architectural standards, PR patterns, and quality practices directly into AI assistant behavior
• Lead technical design and implementation of MCP (Model Context Protocol) services and no-code service templates that accelerate AI-powered development across Toast
• Drive adoption of agentic development practices through tooling, internal evangelism, and hands-on enablement across engineering teams
• Mentor engineers through code reviews, architecture discussions, and pairing sessions
• Partner with product and platform teams to define and expand the AI Foundations roadmap

What you'll need to thrive (Requirements)

• 8+ years of experience designing and implementing scalable backend services
• Strong foundation in Java, Kotlin, or another object-oriented language, with experience building scalable backend services
• Demonstrated experience building, deploying, or operating LLM-powered agents or AI-assisted developer tooling
• Deep familiarity with AI coding assistants (e.g., Claude Code, Cursor, GitHub Copilot) and the ability to extend them through custom plugins, skills, or hooks
• Hands-on experience with MCP (Model Context Protocol), tool use patterns, or agentic frameworks
• Strong prompt engineering skills and intuition for how LLM behavior changes with context, instructions, and tool definitions
• Proven track record of technical leadership: influencing architecture decisions, setting quality standards, and mentoring peers
• Experience with distributed systems, API design, and cloud-native infrastructure
• Strong customer empathy and the ability to translate developer pain points into platform solutions

What will help you stand out

• Familiarity with A2A (Agent-to-Agent) protocols and multi-agent orchestration patterns
• Experience with machine learning concepts, model evaluation, or ML infrastructure
• Experience building developer experience platforms, internal tooling, or API gateways
• Familiarity with observability tooling for AI/LLM systems (e.g., Langfuse, DataDog)

This is a hybrid role with 2 days per week in the Bengaluru office

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy 
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.
 

As Senior Analyst in our Model Risk Management team, you will help manage the Model Risk Program including completing model validation reviews, maintaining the model risk inventory, and monitoring model performance particularly for Fraud and Gen AI Models. You will work closely with the Data Science Team, architects, engineers and product managers to assess the risk of model design, implementation, and use across product lines.

A day in the life (Responsibilities) 

• Support the implementation and day-to-day execution of the Second Line of Defense (2LOD) Model Risk Management (MRM) program for high-risk models, with particular focus on Fraud detection models (Transaction Fraud & Merchant Fraud) and Generative AI / LLM-based systems deployed across Toast.
• Assist in maintaining and enhancing the Model Risk Management framework, including policies, procedures, validation standards, governance documentation, templates, and best practices aligned with evolving regulatory and industry expectations.
• Enforce model lifecycle standards across development, implementation, use, monitoring, recalibration, change management, governance, and decommissioning, ensuring appropriate controls for traditional ML models as well as GenAI systems (e.g., RAG architectures, copilots, AI-assisted decision tools).
• Contribute to the development, risk-tiering, and ongoing maintenance of a comprehensive model inventory, including assessment of model impact, intrinsic risk (complexity and methodology), reliance on model outputs, and emerging AI-specific risks.
• Perform independent model validation reviews under the guidance of senior leadership, covering conceptual soundness, data integrity, model methodology, performance metrics (e.g., AUC, precision/recall, calibration), stability, bias/fairness risk, explainability, and monitoring frameworks. Produce validation reports and track issue remediation plans through closure.
• For Fraud models, evaluate class imbalance handling, threshold optimization, cost-sensitive performance metrics, operational overlays, rule-based controls, and portfolio-level impact analyses.
• For Generative AI systems, validate systems and evaluate risks related to hallucination, prompt injection, adversarial vulnerabilities, data privacy and leakage, model explainability limitations, bias, guardrails, output monitoring, jailbreak testing, regression testing, and human-in-the-loop controls.
• Partner with Data Science, Data Engineering, Product/Engineering, Information Security, Legal/Compliance, Finance, Credit Risk and Business teams to obtain documentation, perform effective challenge, conduct validation and oversee performance monitoring
• Prepare reports and executive materials summarizing model risk issues, validation findings, monitoring insights, and remediation status for leadership review, risk committees, audit committees, and internal audit engagements.
• Research and stay informed on industry developments in fraud analytics, machine learning, Generative AI governance, and regulatory guidance (e.g., SR 11-7, OCC 2011-12, NIST AI RMF). Propose enhancements to strengthen Toast’s Model Risk and AI Governance framework.
• Contribute to the development of model risk training materials and support delivery of training sessions to key stakeholders to enhance awareness of fraud model risk and AI-related risks.
• Support ad-hoc initiatives related to model risk governance, AI oversight, regulatory compliance, and enterprise risk management enhancements.

What you'll need to thrive (Requirements)

• Advanced degree in Data Science, Statistics, Applied Mathematics, Computer Science, Engineering, or a related quantitative discipline
• 5+ years of relevant industry experience in Model Risk Management, Model Validation, Data Science, or Machine Learning within fintech, banking, payments, technology, or consulting environments, with exposure to fraud analytics, credit risk, or AI/ML model governance.
• Strong understanding of machine learning methodologies and statistical foundations, including model development, validation techniques, performance evaluation, calibration, and stability analysis.
• Hands-on experience with fraud detection models (e.g., transaction monitoring, chargeback prediction, merchant risk scoring) and familiarity with concepts such as class imbalance handling, threshold optimization, precision/recall trade-offs, and cost-sensitive evaluation.
• Familiarity with Generative AI and LLM-based systems (e.g., RAG architectures, embeddings, prompt engineering, AI copilots) and awareness of associated risks such as hallucination, bias, prompt injection, and data leakage.
• Strong proficiency in Python and SQL; experience with data science and ML tools such as Spark, scikit-learn, XGBoost, LightGBM, TensorFlow, or PyTorch. Familiarity with software engineering best practices (version control, CI/CD, testing frameworks, Airflow, AWS or cloud platforms) is a plus.
• Knowledge of model risk management frameworks and regulatory guidance (e.g., SR 11-7, OCC 2011-12) and familiarity with emerging AI governance frameworks (e.g., NIST AI RMF) is highly desirable.
• Ability to translate complex quantitative methodologies into clear business insights and effectively challenge first-line model development teams while maintaining strong cross-functional partnerships.
• Demonstrated critical thinking, analytical rigor, and structured problem-solving skills, with the ability to manage multiple priorities and deliver high-quality outputs under tight deadlines.
• Excellent written and verbal communication skills, including experience drafting formal validation reports, executive summaries, and committee-level materials.

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. 

As a Senior NetSuite Developer on the BTT Fintech team, you will build and maintain on Toast's ERP platform (NetSuite).   You will be responsible for developing on the NetSuite platform, from internal scripting to extending the platform via APIs and maintaining the same.  You will participate in script development, workflows, configuration changes, testing, troubleshooting, process engineering & creating searches and reports. You’ll also work closely with the Middleware, Billing, Accounting, and Finance teams to ensure the highest level of data accuracy and to maintain and enhance the functionality of various financial systems, helping maximize the organization's benefit.

A day in the life (Responsibilities) 

• Develop and maintain Netsuite platform that includes scripts, workflows, custom records, reports, saved searches, managing user access and permissions, workflows, forms, supporting system upgrades and guide users on NetSuite best practices
• Support new enhancements as well as perform hands-on analysis and debugging of system, integration errors and issues, including recommendations of solutions
• Design, implement, and maintain third-party software connections and integrations to NetSuite to support various business needs
• Partner with product managers on identifying solutions and fine-tuning product requirements to build for the future
• Provide robust solutions to current and future problems with performance and scalability at the forefront
• Monitor end-user usage of systems, track performance, and ensure external integrations comply with governance limits
• Manage end-user request queue and ensure responses and resolutions are provided in a timely manner
• Create technical documentation for existing and new customizations, scripts, workflows, and business processes, and keeping all documentation up to date
• Stay up-to-date with products and modules through research/training and engagements with third parties and system providers
• Partner with NetSuite users and stakeholders, assisting with data analysis, business process mapping, reporting needs, continuous improvement initiatives, change management and support for optimal usage
• Support and manage the change management process, including monthly/quarterly certifications for SOX compliance and evidence gathering
• Participate in code reviews and solution proposals with other NetSuite engineers

What you'll need to thrive (Requirements)

• 4+ years of hands-on experience with NetSuite development, admin and configuration across NetSuite modules (L2C, Revenue Recognition, Procurement, GL, AR, FA, AP), REST, Netsuite WebServices,  and third-party integrations in complex environments
• Expert-level knowledge of scripting, roles, permissions, custom objects, and workflows
• In-depth knowledge of SuiteScript 1.0, 2.0, 2.1 / WebServices, Suiteflow and Suitetalk, OneWorld, SQL, user provisioning, defining roles, analytics, and scheduling scripts.
• Experience with system implementations and working with third-party providers
• Experience and knowledge of supply chain components, such as kits, assemblies, bins, and serial numbers
• Strong data analytics, reporting, and database experience (SQL and NetSuite)
• A strong understanding of business processes and requirements
• Experience with SDF and GIT

Bonus ingredients* (a pinch of salt):

• Familiarity with Zuora RevPro/Salesforce Billing or any other revenue recognition/billing platforms
• NetSuite certifications
• Change management ticketing systems (JIRA)

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy 
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

Experience : 5-8 yrs
Location: Bangalore or Willing to Relocate
Job Mode: Hybrid
Education: Minimum Bachelor's Degree Required

Toast has grown to be a leading hospitality software company in the US and is now setting its sights on our next stages of growth.  As the business continues to grow, there is increased demand to enhance the enterprise level of support in the product. Toast customers who managed several restaurants a few years ago are now expanding their business and adding new locations. New enterprise customers are looking to leverage Toast technology to support the growth of their business in new ways. These exciting new opportunities will require Toast to bolster our product offerings

Are you bready* for a change?

Toast is looking for a Senior Software engineer to join our enterprise Away team. You will get to work across the entire Toast platform, including the partner ecosystem. As a member of the enterprise team, you will help ensure that the product is being built to meet the new and expanding needs of these customers.

About this roll* (Responsibilities) 

• Design, build, deploy, and maintain highly resilient and scalable features across Toast’s enterprise management products
• Lead complex projects that improve functionality and reliability for our customers 
• Partner with a wide array of teams across Toast 
• Ensure quality by building automated testing for changes
• Roll* features out to customers, including monitoring for success
• Collaborate with UX and PM on the definition and design of features  
• Mentor and coach other engineers

Do you have the right ingredients*? (Requirements)

• 5+ years experience building backend services and APIs
• Extensive experience working with an Object Oriented Language like Java or Kotlin, with a deep understanding of testing, quality, and best practices
• Experience shipping production services and balancing getting things done with platform stability and reliability
• Experience building backend services and APIs and scaling distributed systems
• Focused on delivering positive impact for Toast customers
• Enjoys working in a team environment with a shared code-base
• Excellent cross-team communication skills on complex technical topics 

We are hiring individuals with a wide range of experience so if you have more or less than these exact roles, please still apply!

Our Tech Stack

Toast’s products run on a stack that ranges from guest and restaurant-facing Android tablets to backend services in Java to internal, guest-facing and restaurant-facing web apps. Our backend services follow a microservice architecture written using Java 8 and DropWizard; we use AWS extensively, ranging from S3 to RDS to Lambda. We have our own platform for dealing with user management, service elevations and robust load balancing. Toast stores data in a set of sharded Postgres databases and utilizes Apache Spark for large scale data workloads including query and batch processing. The front-end is built primarily using React and ES6. The main Toast POS application is an Android application written in Java and Kotlin. For data between tablets and our cloud platform we operate RabbitMQ clusters as well as direct tablet communication to the back end.

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy 
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

Job Overview:

The Lead Salesforce Developer within the BTT (Business Technology and Transformation) team will collaborate with other developers, architects, admins, QA and release and Engineering managers to deliver new innovative solutions on the Salesforce platform. Toast has ambitious plans for the future, and this role will assist in making them happen.

About this roll* (Responsibilities)

• Spends majority of their time working on Salesforce related solution, design development tasks, requiring a high degree of technical expertise, like:
• Salesforce platform - Security, Sharing, Visibility, Data Model, Flows etc
• APEX- Triggers, Platform Event handlers, batch processes, Async processes, frameworks & patterns etc
• Salesforce CPQ configuration and implementation.Deep understanding of the nuances within the Quote-to-Cash domain.
• Web Services - Rest, SOAP, Authentication, Authorization, Patterns etc
• VF pages, Aura and Lightning Web components
• Mentoring, guiding and supporting team members on their assignments and be a bar raiser.
• Follows design, architecture and development best practices
• Performs code reviews and is actively involved in deployment processes
• Experience with GitHub tooling and PR process
• Follows appropriate review etiquette
• Passion for ensuring we deliver the highest quality code
• Actively involved in deployment processes
• Identification of affected components
• Merging of code with the rest of the code base
• Identification and resolution of merge conflicts
• Development of adequate tests that cover and validate code
• Assists in developing project estimates and plans for self and others
•  Accurate sizing of stories based on SCRUM process
• On time delivery of work
• Timely escalation of blockers
•  Proficiency troubleshooting issues
• Leverage Developer Console, Workbench and other troubleshooting tools
• Analyze Salesforce Debug Logs for errors and performance issues
• Proactively seeks out and keeps up-to-date on Salesforce technologies, related tools, and best practices
• Proactive in highlighting issues, concerns and blocker to ensure timely delivery.

Do you have the right ingredients*? (Requirements)

• 10+ years Salesforce solution, design & development experience (Apex, Lightning, VF) in an Enterprise environment
• Advanced experience with sharing, security, visibility, data models, Flows and other Salesforce platform features & components.
• Experience with Salesforce Sales Cloud or Service Cloud.(Experience Cloud a plus)
• Experience with Salesforce CPQ configuration and implementation.
• Experience in Salesforce CPQ Products, Features, Options, Configuration Attributes.
• Experience with Salesforce CPQ Product Rules, Pricing Rules, Lookup Queries.
• Experience with Salesforce Discounting, contracts, quote templates, and renewals.
• Experience in the Quote to Cash Domain (preferably CPQ (Salesforce CPQ/Conga/Industry CPQ)  and/or Billing (Zuora/Salesforce Billing/Conga Billing)) 
• Experience in leading the team of developers for the delivery of the projects/features
• Advanced understanding of the Software Development Life cycle and Agile methodologies
• Excellent analytical, problem-solving, and decision-making skills.
• Ability to work independently and support other team members as needed.
• Salesforce Platform Developer I & II certifications
• Salesforce CPQ certification a plus
• Experience in stakeholder management and should be able to communicate effectively.
• Ability to adapt and learn quickly.
• Engineering / Equivalent educational background a must
• Candidates required to work in hybrid mode with 3 days work from office in a week .

Bonus ingredients* (a pinch of salt): (Non-essential skills)

• Experience using ServiceNow or similar tool
• Experience using Jira or similar
• Experience using version control tools (GitHub)
• Experience using Salesforce CI/CD tools - Copado etc

Toast Capital provides fast, flexible funding to restaurants and hospitality businesses on the Toast platform. By leveraging Toast’s rich operational and transaction data, Toast Capital delivers financing that is aligned with how restaurants actually run.

As Toast Capital scales, we are investing in modernizing our credit risk organization through better analytics, automation, and AI-enabled workflows. Our goal is to empower risk analysts with tools that improve decision quality, reduce manual work, and allow the team to scale efficiently.

The Fintech Risk team at Toast is accelerating the adoption of AI to transform how we operate. We are seeking a Lead Analyst to design and deploy intelligent, AI-powered workflows for Toast Capital’s credit risk function.

This role sits at the intersection of credit risk, analytics, and applied AI. You will identify opportunities to improve underwriting, portfolio monitoring, and risk operations by designing and implementing internal AI tools such as copilots, assistants, and automated analytical workflows. The ideal candidate combines strong credit risk intuition, analytical problem-solving, and technical curiosity about AI tools and automation. You should be excited about turning manual analytical processes into scalable systems that allow risk teams to operate faster and more consistently.

A day in the life (Responsibilities)

• Identify high-impact opportunities to improve credit risk workflows using AI across underwriting, portfolio monitoring, policy interpretation, and collections
• Design and deploy internal AI copilots that help analysts draft credit memos, summarize merchant performance, and interpret key risk signals
• Build tools that automatically generate risk narratives, portfolio commentary, and merchant-level performance summaries
• Partner with Engineering, Data Science, and Product to implement AI-powered tools using structured data, internal APIs, and secure LLM platforms
• Develop prompt frameworks and workflows that combine deterministic risk metrics with AI-generated insights while maintaining explainability and human oversight
• Conduct portfolio analyses to identify merchant performance trends and emerging risk signals
• Redesign risk processes to reduce manual work, automate recurring analysis, and increase analyst productivity
• Collaborate with Credit Risk, Compliance, Engineering and Operations to responsibly deploy and scale AI-enabled workflows

What you'll need to thrive (Requirements)

• 5+ years of experience applying analytics, automation, or AI to improve risk or operational workflows in fintech, financial services, or technology
• Experience applying AI or LLM tools to improve analytical workflows, operational processes, or decision support
• Strong analytical skills with the ability to translate portfolio or transactional data into actionable insights
• Advanced proficiency in SQL and Python; experience building dashboards or automated analytics solutions (Looker/Tableau/Hex or similar)
• Familiarity with prompt design, AI-assisted workflows, or automation frameworks integrating structured data with LLM outputs
• Strong communication skills and ability to influence cross-functional stakeholders across Risk, Engineering, Data Science, and Product
• Bachelors degree is mandatory 

Toast is building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: running the businesses they love. We’ve grown into a leading hospitality software company in the U.S., and are now entering our next phase of growth—one defined by scale, complexity, and a new class of enterprise customers.

Every restaurant is unique, and a restaurant’s menu expresses its individual brand and product offerings. Inside a Toast restaurant, the definition of the menu becomes the common language between guests, servers, and the kitchen. In our digital ordering products, a great menu serves as both a billboard and a roadmap to an excellent dining experience. It is the central hub for restaurant configuration– it determines what guests can order, how the dishes are presented and priced in different contexts, where they are routed for fulfillment and how they are coursed, how they are prepared, whether the ingredients are still available, and how they are classified for reporting. A menu is always evolving: kitchens create new dishes, managers experiment with pricing and presentation, and staff optimize the menu for restaurant operations. 

We create products to satisfy the vast breadth of our restaurants, from single-location coffee shops to complex enterprise brands with thousands of locations. We offer an extremely powerful and configurable menu platform, and our team exists to ensure that this flexibility can be managed effectively at any scale. This includes feature-rich menu data models, APIs for both first and third party integrations (eg: DoorDash and other ordering partners), and the user experiences for configuring menus that meet a vast variety of needs, from complex customer segments (eg: Pizza shops) to our evolving Retail platform. 

We are looking for a visionary engineer who is motivated by these challenges and eager to transform our menus architecture to meet the dynamic needs of our customers and our rapidly growing business. As a Principal Software Engineer on the Menus team, you will take ownership of this essential function, making strategic technical decisions that enhance our capabilities and ensure scalability. You will have the opportunity to make a huge impact in a critical space. Your leadership will drive excellence within the team and influence our broader engineering community, setting new standards and contributing to our collective success.

About this roll* (Responsibilities) 

• Lead the evolution of our Menus architecture and data models, delivering scalable solutions that have significant business impact.
• Define and implement frameworks and processes that guarantee the quality, resilience, and scalability of our user experiences and API platform.
• Develop and execute technical strategies to solve complex business challenges, leveraging data-driven decisions to prioritize impactful changes.
• Establish guiding technical and delivery principles that influence engineering practices across the broader engineering organization.
• Mentor and guide engineers, fostering a culture of continuous improvement, inclusivity, and engineering excellence.
• Build and maintain strong partnerships across lines of business, aligning technical solutions with strategic objectives.

Do you have the right ingredients*? (Requirements)

• Minimum education: BE or B.Tech in a technology-related field
• 10+ years of experience in software engineering, with a strong background in back-end development using Java, Kotlin, or other object-oriented language
• Proficient with modern API standards and technologies (e.g. REST, GraphQL)
• Proficient with relational databases and alternative data stores
• Experience with distributed systems, enterprise messaging systems, and/or microservices
• Demonstrated ability to deliver high-impact, scalable solutions in complex, multi-product environments.
• Strong leadership and mentoring skills, with a track record of guiding teams through architectural transformations.
• Excellent communication skills, with the ability to articulate complex technical concepts to diverse audiences.
• Passionate about driving innovation and continuously improving engineering practices.

Toast is building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: running the businesses they love. We’ve grown into a leading hospitality software company in the U.S., and are now entering our next phase of growth—one defined by scale, complexity, and a new class of enterprise customers.

As our customers grow, so do the demands on our platform. Operators who once managed a handful of locations are rapidly expanding, while new enterprise brands are adopting Toast to power increasingly complex operations. Supporting this evolution requires more robust, enterprise-grade capabilities—especially in how menus are defined, managed, and scaled across locations.

At Toast, the menu is more than a list of items—it’s the clearest expression of a restaurant’s brand and the foundation of its operations. It serves as the shared language between guests, servers, and the kitchen, while also acting as both a storefront and a guide across digital ordering experiences. Behind the scenes, the menu is the central hub of restaurant configuration: it determines what guests can order, how items are presented and priced, how orders are routed and fulfilled, and how data is structured for reporting. And because menus are constantly evolving—with new items, pricing changes, and operational optimizations—they must be both powerful and easy to adapt.

We build for the full spectrum of customers, from single-location cafés to enterprise brands with thousands of locations. That means creating a menu platform that is both highly flexible and able to scale with ease. Our team is responsible for making that possible—evolving our menu data models, building APIs for first- and third-party integrations (like DoorDash), and designing intuitive tools that support a wide range of use cases, from complex verticals like pizza to our expanding retail platform.

Within this space, we’re looking for a Software Engineering Manager to lead our Bangalore Menus team. In this role, you’ll guide a team delivering high-impact features that directly shape the experience of every Toast customer. You’ll be responsible not just for what the team builds, but how it builds—driving clarity, improving execution, and maintaining a high bar for quality.

You’re someone who enjoys developing engineers and building strong, collaborative teams. You connect day-to-day work to broader outcomes, helping your team understand the impact of what they’re building while identifying opportunities to deliver more effectively. You bring enough technical depth to provide clear direction and sound judgment, while still empowering engineers to take ownership.

Day to day, your work will span reviewing design documents and pull requests, facilitating cross-team discussions, partnering with product and architecture on roadmaps, and supporting your team’s growth through regular 1:1s and feedback.

Join us to shape a critical domain that touches every Toast customer.

About this roll*:

• Help drive the operational plan and strategic roadmap for Menus at Toast
• Coach individual contributors for professional and technical development 
• Collaborate with stakeholders across the organization to help your teams get stuff done
• Mentor both new and experienced engineers in both technology and leadership
• Guide teams to build systems that will scale to the next order of magnitude of growth
• Track and ensure teams are delivering impact and outcomes in their work
• Drive knowledge sharing programs across the engineering organization
• Hire and develop new team members

Do you have the right ingredients*?

• Minimum education: BE or B.Tech in a technology-related field
• 10+ years in experience writing, delivering, and operating software in a SaaS environment
• Experience writing and delivering mobile software
• Experience mentoring and developing successful teams
• A strong sense of empathy for customers and teammates
• A desire to build a diverse team that wins together and prioritizes customer success

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.Toast is driven by building the all-in-one restaurant platform that helps restaurants operate their business, increase sales, engage guests, and keep employees happy. Toast connects employees, operations, and guests on a reliable, easy-to-use platform so restaurateurs can stay one step ahead of a rapidly evolving hospitality market. 

The mission of the International APAC team is to delight our global customers with the wide variety of Toast products. This is a relatively new team and an opportunity to help lead Toast on its journey of international expansion. As a Staff Software Engineer on the International team you will be focused on building products with a Global first mindset, working  closely with UX/PM and customers to deliver the most value that fits our customers market and culture. 

About this roll* (Responsibilities) 

• Build new products and Evolve Toast’s existing products suite to meet global market needs
• Be part of a team working collaboratively with UX, PM and other engineers building applications using modern web technologies 
• Work closely with pilot customers to ensure successful delivery and operation 
• Collaborate with teams across Toast, such as R&D, customer support and new customer onboarding
• Lead projects from discovery and development to roll out
• Mentor and coach other team members
• Promote technical excellence 
• Guiding project direction, making technical decisions, and providing technical expertise to the team
• Performing thorough code reviews to maintain quality standards and identify potential issues
• Assessing project scope, estimation and impact analysis

Do you have the right ingredients*? (Requirements)

• High proficiency  in Java or Kotlin (experience of 10-14 years in reputed product / relevant domain company)
• Experience  of API principals e.g REST
• Enjoys building well-engineered, usable and accessible systems
• Passionate about making users happy and seeing people use your product in the wild
• Ability to embrace an agile mindset focused on delivering usable software
• Adaptable to work in changing environments

Special Sauce* (Nice to Haves)

• Full Stack experience
• Experience with localisation and internationalization frameworks
• Experience in Hotel or Restaurant business domain
• Exposure to payments and integrations

What we use to make our dish (Our Tech Stack)

• A core of Java & Kotlin based backend services.
• React SPAs leveraging Tailwind, GraphQL and Storybook.
• Android app built in Java & Kotlin running in the restaurant.
• PostgreSQL and Dynamodb as core persistence.
• Pulsar, Camel and RabbitMQ for message-based integrations.
• And many more technologies that help us build a top class platform.

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy 
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

We are seeking a highly motivated Senior Corporate Security Analyst to join Toast’s Corporate Security team in Bangalore. This role is focused on hands-on corporate security execution and risk reduction across endpoints, identities, SaaS platforms, vendors, and data — not SOC monitoring or shift-based operations.

The ideal candidate has strong experience working in enterprise corporate security environments, understands how to balance security controls with business needs, and is comfortable partnering with IT, GRC, Procurement, Legal, and Engineering teams. You will own multiple CorpSec programs end-to-end and act as a senior individual contributor, while mentoring junior analysts and helping scale security practices across the organization.

A Day in Life (Responsibilities)

1. Corporate Security Execution & Risk Management

• Own and operate key corporate security controls across endpoint, SaaS, identity, vendor, and data security.
• Perform security risk assessments for business initiatives and translate findings into actionable remediation plans.
• Act as a security advisor to internal stakeholders, focusing on practical risk reduction.

2. Endpoint & SaaS Security

• Lead day-to-day security oversight for corporate endpoints and SaaS applications, including:
• EDR/XDR, device hardening, encryption, MDM/UEM
• Shadow IT discovery and SaaS risk reviews
• Partner with IT Operations and Governance teams to resolve alerts, misconfigurations, and policy gaps.
• Conduct periodic reviews of high-risk applications, browser extensions, and endpoint findings.

3. Vulnerability Management (Corporate Scope)

• Drive vulnerability management for corporate endpoints and internal business systems.
• Triage and prioritize vulnerabilities based on business impact and exploitability.
• Track remediation with IT teams and validate closure.

4. Identity & Access Management (IAM)

• Support enterprise IAM governance, including:
• Joiner / mover / leaver processes
• Access reviews and least-privilege enforcement
• MFA, SSO, device trust, and privileged access (PAM)
• Assist in access investigations and high-risk access exception reviews.

5. Vendor & Third-Party Security

• Conduct vendor security assessments for onboarding and periodic reviews.
• Review SOC 2 reports, security questionnaires, and supporting evidence.
• Track vendor risks, remediation actions, and re-assessments.
• Partner with Procurement, Legal, and GRC teams to ensure security requirements are met.

6. Data Protection & DLP

• Support data protection initiatives across Google Workspace, Slack, and other collaboration platforms.
• Assist with the design, tuning, and enforcement of DLP controls.
• Participate in investigations related to data exposure or misuse.

7. Security Awareness & Process Improvement

• Support security awareness training and phishing simulation programs.
• Maintain CorpSec policies, SOPs, and runbooks.
• Identify opportunities to improve efficiency through automation and tooling.

8. Mentorship & Ownership

• Mentor P2-level security analysts and provide technical guidance.
• Take ownership of CorpSec initiatives and deliver them end-to-end with minimal supervision.

9. Contractor Security Oversight

• Establish and enforce contractor access standards, ensuring strict security controls during onboarding and offboarding.
• Conduct periodic contractor access and activity audits, identifying and mitigating associated risks.

Work Mode: This role follows a hybrid work model, requiring a minimum of 2 days per week in the office.

What We’re Looking For

Required

• 6–10 years of experience in information security with strong corporate security exposure.
• Hands-on experience with:
• Endpoint security and EDR tools (e.g., CrowdStrike)
• Vendor security assessments and SOC 2 reviews
• IAM concepts (Okta, PAM, access reviews)
• SaaS and Shadow IT security
• Strong understanding of security frameworks (NIST CSF, ISO 27001, CIS Controls).
• Experience working closely with IT and governance teams.
• Strong written and verbal communication skills.

Preferred

• Experience with Google Workspace security and DLP.
• Exposure to GRC processes or platforms (ServiceNow GRC, OneTrust).
• Bachelor's degree in Computer Science, Information Security, or a related field; Master's degree preferred.
• Proven experience in developing and implementing security policies, procedures, and frameworks.Demonstrated experience in developing and delivering security awareness training and phishing exercises.
• Possess excellent skills and experience in leveraging AI tools for threat detection, incident response, vulnerability management, and other security functions.
• Familiarity with Google Workspace security features.
• Proficiency with security tools such as Reco.AI, Torq, Splunk, DataDog, bug bounty platforms, Okta Device Trust, BeyondTrust, BeyondCorp, and other SIEM, SOAR and Security tools commonly used in the market.
• Ability to work autonomously and prioritize multiple tasks in a fast-paced environment.
• Excellent verbal and written communication skills, with the ability to effectively communicate technical information to both technical and non-technical audiences. Proven ability to collaborate effectively with cross-functional teams.
• Quick learner and adaptable to new security tools and technologies as they are procured and implemented.
• Ability to adapt to environments, understand requirements, and actively collaborate within the team, with other teams, and with vendors.
• Provide technical guidance and mentorship to P2 security analysts, fostering their professional growth and ensuring alignment with corporate security objectives.
• Take initiative in leading projects and driving security initiatives.
• Relevant security certifications are a plus.

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy 
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

As a Senior NetSuite Developer on the Financial Systems team, you will build and maintain on Toast's ERP platform (NetSuite).   You will be responsible for developing on the NetSuite platform, from internal scripting to extending the platform via APIs.  You will participate in script development, configuration changes, testing, troubleshooting, process engineering & creating searches and reports. You’ll also work closely with the Billing, Accounting, and Finance teams to ensure the highest level of data accuracy and to maintain and enhance the functionality of various financial systems, helping maximize the organization's benefit.

About this roll* (Responsibilities) 

• Develop/maintain the Toast ERP implementation on NetSuite (including designing, implementing, and maintaining configurations and customizations), and other related third-party business applications that integrate for internal users
• Provide robust solutions to current and future problems with performance and scalability at the forefront. 
• Develop, test, and deploy customizations, custom objects, third-party tools/applications, and new NetSuite functionality based on evolving business needs
• Responsible for change management for Finance applications within Business Systems.
• Design, implement, and maintain third-party software connections and integrations to NetSuite to support various business needs
• Develop, document, and implement policies, procedures, and guidelines to ensure data integrity, change protocols, customization, usage, etc
• Identify, evaluate, and recommend other key technologies required to support and improve the business process centered on the ERP platform
• Monitor end-user usage of systems, track performance, and ensure external integrations comply with governance limits
• Participate in code reviews and solution proposals with other NetSuite engineers
• Partner with product managers on identifying solutions and fine-tuning product requirements to build for the future

Do you have the right ingredients*? (Requirements)

• 4+ years of hands-on experience with NetSuite development and configuration across NetSuite modules (L2C, Revenue Recognition, Procurement, GL, AR, FA, AP), REST, Netsuite WebServices,  and third-party integrations in complex environments
• Expert-level knowledge of scripting, roles, permissions, custom objects, and workflows
• In-depth knowledge of SuiteScript 1.0, 2.0, 2.1 / WebServices, OneWorld, SQL, user provisioning, defining roles, analytics, and scheduling scripts.
• Experience and knowledge of supply chain components, such as kits, assemblies, bins, and serial numbers
• Strong data analytics, reporting, and database experience (SQL and NetSuite)
• A strong understanding of business processes and requirements
• Experience with SDF and GIT
• Excellent version control, QA skills, and attention to detail

Bonus ingredients* (a pinch of salt):

• Implementing a testing framework for SuiteScripts
• Familiarity with Zuora RevPro/Salesforce Billing or any other revenue recognition/billing platforms
• NetSuite certifications

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy 
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

About Toast:

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

As a Senior Director of FinTech Engineering, you will lead engineering leaders and teams focused on merchant-side payments, enabling restaurants to operate securely and at scale. Your scope includes building and evolving core payments capabilities with a strong emphasis on fraud and risk management, compliance, and resilient transaction processing, alongside core APIs and payment primitives that support both current and future products.

You will collaborate closely with peers across Toast, shaping product direction through technical insight and contributing to the long-term technical roadmap. You’ll partner with product and design counterparts to validate and deliver solutions that address real customer needs. Your leadership will focus on growing high-performing teams, developing their skills, and driving creative ways to improve effectiveness and efficiency. On any given day, you might be reviewing solution designs, aligning cross-functional teams, collaborating on strategic roadmaps, or conducting 1:1s with your reports.

About this roll* (Responsibilities): 

• Drive the delivery of meaningful business outcomes across multiple teams by leading planning, execution, and measurement of impact. 
• Partner closely with cross-functional leaders across Product, UX, Engineering, Business, Customer Care, FinTech Operations, Partnerships, Marketing, and TechOps to define valuable, actionable work and ensure end-to-end software delivery, including team ownership of monitoring, continuous improvement, and production issue resolution.
• Champion the adoption of AI tools and practices to accelerate development, enhance team velocity, and pioneer new ways of building, setting the standard for an AI-first engineering organization. 
• Continuously incorporate advances in software technology and industry best practices to improve product quality and delivery.
• Shape Toast’s broader mission and strategy by aligning technical execution with current and future business needs, energizing teams, and providing clarity for stakeholders.
• Build and grow high-performing, inclusive teams that meet evolving business demands.
• Define and support career development plans, and mentor both new and experienced Engineering Managers and Team Leads in a high-performance environment that fosters growth and development.
• Contribute to building Toast’s brand as an innovative, high-tech, high-growth leader in both the Restaurant and FinTech industries.

Do you have the right ingredients*? (Requirements):

• 20+ years of experience building and operating software in SaaS environments, including 5+ years in senior leadership or equivalent roles.
• Partner with C-level executives to shape FinTech strategy, guide investment decisions, and ensure engineering execution supports Toast’s long-term business goals.
• Experience leading multiple engineering groups and leaders to bring new products to market and scale existing platforms in a high-performance SaaS (or comparable) organization.
• Accountability for broader business outcomes, including revenue growth, customer experience, product adoption, and regulatory compliance.
• Own the technical vision and execution of Toast’s core payments platform, ensuring scalable, secure, and compliant transaction processing and global payment integrations.
• Lead multiple engineering teams responsible for revenue-critical, highly available payment systems, with accountability for uptime, latency, correctness, and financial integrity.
• Demonstrated experience building and scaling large-scale payment systems in a fintech or payments-heavy SaaS environment, including high-volume transaction processing and financial reconciliation.
• Strong background in payment rails, processors, and card networks, with hands-on leadership delivering secure, compliant, and highly reliable payment platforms.
• Experience operating mission-critical financial systems with strict SLAs, auditability, and regulatory requirements.
• Deep understanding of payment networks, regulatory compliance (e.g., PSD2, KYC/AML), and emerging fraud trends (e.g., account takeover, synthetic identity).
• Define and execute the end-to-end fraud and risk management strategy across all payment methods (e.g., credit cards, ACH, digital wallets).
• Partner with Fraud, Risk, Compliance, and Product leaders to evolve fraud and risk management, including fraud detection, disputes, and chargebacks at scale.
• Demonstrated ability and desire to grow and develop engineering leaders, mentoring both emerging and experienced managers in high-performance environments.

AI at Toast

At Toast we’re Hungry to Build and Learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Spread* of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.