Toast Capital provides fast, flexible funding to restaurants and hospitality businesses on the Toast platform. By leveraging Toast’s rich operational and transaction data, Toast Capital delivers financing that is aligned with how restaurants actually run.

As Toast Capital scales, we are investing in modernizing our credit risk organization through better analytics, automation, and AI-enabled workflows. Our goal is to empower risk analysts with tools that improve decision quality, reduce manual work, and allow the team to scale efficiently.

The Fintech Risk team at Toast is accelerating the adoption of AI to transform how we operate. We are seeking a Lead Analyst to design and deploy intelligent, AI-powered workflows for Toast Capital’s credit risk function.

This role sits at the intersection of credit risk, analytics, and applied AI. You will identify opportunities to improve underwriting, portfolio monitoring, and risk operations by designing and implementing internal AI tools such as copilots, assistants, and automated analytical workflows. The ideal candidate combines strong credit risk intuition, analytical problem-solving, and technical curiosity about AI tools and automation. You should be excited about turning manual analytical processes into scalable systems that allow risk teams to operate faster and more consistently.

A day in the life (Responsibilities)

• Identify high-impact opportunities to improve credit risk workflows using AI across underwriting, portfolio monitoring, policy interpretation, and collections
• Design and deploy internal AI copilots that help analysts draft credit memos, summarize merchant performance, and interpret key risk signals
• Build tools that automatically generate risk narratives, portfolio commentary, and merchant-level performance summaries
• Partner with Engineering, Data Science, and Product to implement AI-powered tools using structured data, internal APIs, and secure LLM platforms
• Develop prompt frameworks and workflows that combine deterministic risk metrics with AI-generated insights while maintaining explainability and human oversight
• Conduct portfolio analyses to identify merchant performance trends and emerging risk signals
• Redesign risk processes to reduce manual work, automate recurring analysis, and increase analyst productivity
• Collaborate with Credit Risk, Compliance, Engineering and Operations to responsibly deploy and scale AI-enabled workflows

What you'll need to thrive (Requirements)

• 5+ years of experience applying analytics, automation, or AI to improve risk or operational workflows in fintech, financial services, or technology
• Experience applying AI or LLM tools to improve analytical workflows, operational processes, or decision support
• Strong analytical skills with the ability to translate portfolio or transactional data into actionable insights
• Advanced proficiency in SQL and Python; experience building dashboards or automated analytics solutions (Looker/Tableau/Hex or similar)
• Familiarity with prompt design, AI-assisted workflows, or automation frameworks integrating structured data with LLM outputs
• Strong communication skills and ability to influence cross-functional stakeholders across Risk, Engineering, Data Science, and Product
• Bachelors degree is mandatory 

Now, more than ever, the Toast team is committed to our customers. We’re taking steps to help restaurants navigate these unprecedented times with technology, resources, and community. Our focus is on building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. And because our technology is purpose-built for restaurants, by restaurant people, restaurants can trust that we’ll deliver on their needs for today while investing in experiences that will power their restaurant of the future.

Bready* to make a change?

The Fintech Risk team at Toast is responsible for driving risk informed growth for the rapidly expanding Toast Fintech line of business. We are seeking a Principal Credit Risk Analyst to lead the evaluation, monitoring, and optimization of credit risk across our lending portfolio. This role will be critical in balancing growth opportunities with prudent risk management, ensuring sustainable performance of both existing and new lending products. You’ll leverage data, advanced analytics, and cross-functional collaboration to shape how Toast assesses and manages credit risk. Your work will directly influence product design, portfolio performance, and the financial health of our merchant partners.

About this roll* (Responsibilities) 

Credit Risk Strategy & Portfolio Management

• Lead the design and execution of Toast’s credit risk strategy across multiple lending products and lifecycle stages.
• Develop and refine risk frameworks, policies, and performance metrics that balance growth and credit quality.
• Monitor and interpret portfolio performance, identifying emerging risks, opportunities, and portfolio optimization levers.

Product Growth & Innovation

• Partner with Product, Finance, Data Science, and Operations to launch and scale new lending products responsibly
• Define credit strategies that align with growth targets while maintaining risk appetite
• Support pricing, underwriting, and account management strategies to optimize customer acquisition and retention

Analytics & Decisioning

• Build and enhance risk models (scorecards, forecasting, loss models) leveraging advanced analytics
• Perform deep-dive portfolio analyses to support data-driven decision-making
• Evaluate external data sources, credit bureaus, and alternative data providers to strengthen risk assessment

Governance & Reporting & Leadership

• Ensure alignment with regulatory requirements and internal risk management frameworks
• Deliver clear, actionable insights to senior leadership and governance committees.
• Represent the Fintech Risk team as a thought leader, mentoring analysts and influencing decision-making across the organization.

Do you have the right ingredients*? (Requirements)

• • 8+ years of experience in credit risk strategy, analytics, or portfolio management, ideally within fintech, SMB lending, or financial services.
  • Masters Degree or higher in a quantitative field (Mathematics / Statistics / Economics / Finance / Operations Research, etc)
  • Proven track record in managing and scaling lending products across lifecycle stages
  • Strong proficiency in statistical/analytical tools (SQL, Python, R, SAS, or similar) and data visualization tools (Tableau, Hex, or similar)
  • Experience with credit risk analytics/modeling, stress testing, and portfolio management
  • Proficient verbal and written communication skills for interpreting analytic results to technical and non-technical audiences
  • Exceptional problem-solving and critical-thinking ability
  • Strong communication skills with the ability to influence stakeholders across all levels
  • Leadership presence with experience mentoring analysts or leading cross-functional initiatives

AI at Toast

At Toast we’re Hungry to Build and Learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Spread* of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.