Role 

We are looking for a Focal Operations Manager as an individual contributor to join our team in a hybrid capacity in Bangalore or Mohali, reporting to the Focal Support Leader. As a Focal Operations Manager (FOM), you will drive operational efficiency and ownership of the customer experience by overseeing the daily operations of Focal Support work. You will ensure service commitments and SLAs are consistently met for the Focal service offering.

What you’ll do (Role Expectations)

• Represent customer needs to post-sales support teams and stakeholders while acting as the key point of contact for operational issues via regular internal and external cadences
• Monitor day-to-day Focal Support workflows, including case intake, triage, and escalations, to ensure the team meets established goals and organizational standards
• Track SLA adherence and service commitments to identify risks early and drive timely actions to prevent misses across covered accounts
• Partner with Support Engineers and customers to ensure technical engagement and produce regular operational dashboards regarding backlog health, aging, and key risks for QBRs
• Lead customer onboarding into Focal services and manage the resolution process for Focal Accounts, including the completion of light RCAs and action plans for any Defcons

Who You Are (Success Profile)

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are a learner. You have a true growth mindset and never stop developing yourself, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.
• You are data-driven. You use data and analytics to find the truth, measure what matters, and guide informed decisions. You value evidence over assumptions, replacing "I think" with "I know" to drive better outcomes.

What We’re Looking for (Minimum Qualifications)

• Bachelor’s degree with 5+ years of professional experience, including at least 2 years in a Customer Support organization or Technical Support Operations
• Working knowledge of SLAs, ticket lifecycle management, and support metrics such as backlog, aging, and resolution timelines
• Strong understanding of networking (TCP/IP, DNS, VPNs, HTTP/HTTPS, proxies, firewalls) and experience with cloud-based services or cybersecurity products (SASE, Zero Trust, SWG, ZTNA, CASB, FWaaS, etc)
• Proven ability to coordinate complex initiatives across technical teams and stakeholders, ensuring seamless follow-through and delivering structured, concise status updates
• Proficiency with support tooling, such as Salesforce Service Cloud, along with experience in dashboards, reporting, and spreadsheets

What Will Make You Stand Out (Preferred Qualifications)

• Familiarity with incident and problem management practices and customer-facing communication cadences
• Experience supporting premium support, named account, or entitlement-based offerings such as TAM or Focal-like programs
• Ability to interpret technical context to drive routing and unblock progress, complemented by a base level of technical knowledge in ZIA, ZPA, ZCC, or ZDX

#LI-KM8

#Hybrid

Role

We are looking for an Escalation Engineer to join our team in a hybrid capacity based in Bangalore, reporting to the Sr. Manager, Customer Support. The Escalation Engineer will provide world-class post-sales technical support to internal Level I & Level II Support Engineers, as well as provide direct support to customers and partners on escalated issues, as part of an escalation team. The Escalation Engineer will also work directly with Operations and Engineering on opening bugs and requests with all required diagnostic information.  

What you’ll do (Role Expectations)

• Engage with customers on escalated support issues or critical customer situations and participate in a 24x7 Support Operation and 24x7 on-call rotation
• Interface with Engineering and assist the customer with testing or troubleshooting
• Reproduce customer issues to verify problems and provide feedback to Engineering and Operations teams
• Create entries in our technical support online database to accurately document any incident resolution that is not found in our knowledge base
• Understand the product direction and customer use-cases and provide input on product and code changes through all points of the product cycle

Who You Are (Success Profile)

• You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are customer-obsessed. You build deep empathy for the customer—both internal and external—and anchor your decisions in solving their real-world problems. You champion their needs from start to finish, knowing their success is our success.
• You operate with urgency. You understand that in a high-growth environment, speed and quality are not mutually exclusive. You have a relentless focus on execution and a bias for action, delivering high-impact results quickly to win for the customer and the team.

What We’re Looking for (Minimum Qualifications)

• 8+ years of experience as a Support Engineer or Senior Support Engineer supporting networking or web security products
• Practical knowledge of networking and security products and enterprise network infrastructure
• Experience troubleshooting network issues and familiarity with necessary tools such as Ping, Traceroute, and MTR
• Hands-on experience with SD-WAN, Routing protocols (BGP, OSPF), Firewall, Switching, SSL, SWG, VPN, and VDN
• Working knowledge and hands-on experience with Ubuntu and Python

What Will Make You Stand Out (Preferred Qualifications)

• Demonstrated experience with Zscaler products (ZIA, ZPA, ZDX) or similar cloud security platforms, including TLS/SSL inspection and authentication flows
• Proficiency in scripting for automation, efficient troubleshooting, and reproducing complex customer environments

#LI-Hybrid 

#LI-NT1

Role

We are looking for an experienced Financial Analyst, FP&A to join our FP&A team. This is a hybrid role based in Mohali, reporting to the Manager, FP&A. As part of the General and Administrative team, you will provide a strong foundation for growth and help scale our global infrastructure. You will be responsible for translating complex data into compelling narratives and partnering with business leads to maximize profitability and hit financial targets.

What you’ll do (Role Expectations)

• Analyze Monthly/Quarterly GTM performance, focusing on New Business ACV, Upsell/Cross-sell, Pipeline health, and coverage ratio while providing variance analysis of actual bookings vs. forecast

• Manage HC & Expense reporting and forecasting, including Marketing spend, Travel & Expense, and Program Spend, along with variance commentaries and walks
  

• Support the annual planning process and rolling quarterly forecasts by building and maintaining financial models to predict productivity and consolidate regional inputs for US leadership
  

• Apply preliminary AI/ML tools to automate routine reporting and leverage Generative AI to synthesize large datasets and draft executive summaries
  
• Partner effectively with US-based GTM Operations and Global FP&A teams, maintaining the flexibility to overlap with US PST time zones for key forecast calls and business reviews

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.

• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.

• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.

• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• CA/Master's degree in Finance, Economics, Strategy, Business, or a related field

• 1–3 years of experience in financial planning and analysis or related roles

• Knowledge of Tableau and Structured Query Language (SQL) or other comparable visualization tools

What Will Make You Stand Out (Preferred Qualifications)

• Proficiency in financial modeling and analysis, with advanced skills in Excel

• Knowledge of Adaptive, NetSuite, and Salesforce

• Flexibility to work U.S. time during the peak days of the quarterly and monthly reporting process

#LI-HG1

#LI-Hybrid

Role:

We are looking for a Senior Software Development Engineer to join our Shared Platform Services team. This is a hybrid role based in Bangalore, reporting to the Senior Manager - Software Development Engineering.

You will be working on the Zscaler Client Connector team to protect corporate devices by securely and privately sending traffic to Zscaler’s global network, where advanced web filtering and Zero Trust policies are applied.

What you’ll do (Role Expectations)

• Lead ZCC feature design and hands-on C++ implementation on Linux
  environment.
• Take full technical ownership of complex projects, from concept to deployment.
• Elevate code quality and enforce best practices to ensure a robust, efficient, and secure client.

Who You Are (Success Profile)

• You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
• You act like an owner, operating with integrity because you genuinely care about the outcome.
• You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
• You are customer-obsessed, championing their needs from start to finish because their success is our success.
• You are driven by innovation, believing in the power of technology to accelerate transformation and always looking for a better, more secure, and scalable way.

What We’re Looking for (Minimum Qualifications)

• 3+ years of experience of developing enterprise applications with distributed systems background
• Strong C/C++ programming, Data structures/Algorithms & debugging skills in a cloud environment
• Deep understanding of Operating System principles and OS like Linux/Unix
• Extensive network programming experience (TCP/IP, HTTP/S, DNS, proxy) with knowledge of kernel-mode networking or NDIS drivers
• Strong understanding of cybersecurity principles, encryption (PKI, TLS/SSL), authentication, endpoint agents, and anti-tampering

What Will Make You Stand Out (Preferred Qualifications)

• In-depth understanding of QT frameworks
• Experience in Network Data Path & Socket programming & POSIX Multi-thread programming

#LI-HYBRID

#LI-GL2

Role

We are looking for a Senior Threat Researcher to join our Threat Detection Group within ThreatLabz. This is Hybrid role, reporting to a leader in ThreatLabz Team . You will track the evolving threat landscape, analysing emerging threats and identifying TTPs to develop critical detection and protection signatures. As part of our world-class research arm, you will ensure millions of global users remain protected through advanced malware research and behavioural analysis.

What you’ll do (Role Expectations)

• Analyse browser-based threats, including HTML smuggling and phishing, to develop robust protections

• Research vulnerabilities across OWASP, Web API, and LLM Top 10 to author prevention signatures

• Conduct static and dynamic malware analysis to mitigate emerging threats and C2 frameworks

• Develop complex automation tools and prototypes to integrate research findings into Zscaler products

• Contribute to the global security community by publishing in-depth threat analysis blogs and research papers

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.

• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.

• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.

• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• 2+ years of dedicated experience in Cyber Security Research with expertise in web attack and DOM/JS analysis

• Proficiency in browser security and analysing/deconstructing payloads within browser environments

• Hands-on experience with malware debugging and reverse engineering using tools like IDA, x64dbg, or Ollydbg

• Strong understanding of TCP/IP, Application layer protocols, and vulnerabilities across OWASP and LLM Top 10

• Experience with automation scripting in Python, Ruby, Go, or Shell to synthesise threat intelligence

What Will Make You Stand Out (Preferred Qualifications)

• Professional security certifications such as OSCP or specialised degrees in Computer Science or Information Technology

• Proven ability to implement AI-powered automation and leverage GenAI models for threat research

• Advanced reverse engineering experience specifically related to file-less threats and complex exploit techniques

#LI-Hybrid

#LI-RG

Role

We are looking for an Escalation Engineer to join our team in a hybrid capacity based in Bangalore/Mohali, reporting to the Senior Manager, Product Support. The Escalation Engineer will provide world-class post-sales technical support to internal Level I & Level II Support Engineers, as well as provide direct support to customers and partners on escalated issues, as part of an escalation team. The Escalation Engineer will also work directly with Operations and Engineering on opening bugs and requests with all required diagnostic information.  

What you’ll do (Role Expectations)

• Engage with customers on escalated support issues or critical customer situations and participate in a 24x7 Support Operation and 24x7 on-call rotation
• Interface with Engineering and assist the customer with testing or troubleshooting
• Reproduce customer issues to verify problems and provide feedback to Engineering and Operations teams
• Create entries in our technical support online database to accurately document any incident resolution that is not found in our knowledge base
• Understand the product direction and customer use-cases and provide input on product and code changes through all points of the product cycle

Who You Are (Success Profile)

• You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are customer-obsessed. You build deep empathy for the customer—both internal and external—and anchor your decisions in solving their real-world problems. You champion their needs from start to finish, knowing their success is our success.
• You operate with urgency. You understand that in a high-growth environment, speed and quality are not mutually exclusive. You have a relentless focus on execution and a bias for action, delivering high-impact results quickly to win for the customer and the team.

What We’re Looking for (Minimum Qualifications)

• 8+ years of experience as a Support Engineer or Senior Support Engineer supporting networking or web security products
• Practical knowledge of networking and security products and enterprise network infrastructure
• Experience troubleshooting network issues and familiarity with necessary tools such as Ping, Traceroute, and MTR
• Hands-on experience with SD-WAN, Routing protocols (BGP, OSPF), Firewall, Switching, SSL, SWG, VPN, and VDN
• Working knowledge and hands-on experience with Ubuntu and Python

What Will Make You Stand Out (Preferred Qualifications)

• Demonstrated experience with Zscaler products (ZIA, ZPA, ZDX) or similar cloud security platforms, including TLS/SSL inspection and authentication flows
• Proficiency in scripting for automation, efficient troubleshooting, and reproducing complex customer environments

#LI-Hybrid 

#LI -RG

Role

We are looking for an Escalation Engineer to join our team in a hybrid capacity based in Bangalore/Mohali, reporting to the Senior Manager, Product Support. The Escalation Engineer will provide world-class post-sales technical support to internal Level I & Level II Support Engineers, as well as provide direct support to customers and partners on escalated issues, as part of an escalation team. The Escalation Engineer will also work directly with Operations and Engineering on opening bugs and requests with all required diagnostic information.  

What you’ll do (Role Expectations)

• Engage with customers on escalated support issues or critical customer situations and participate in a 24x7 Support Operation and 24x7 on-call rotation
• Interface with Engineering and assist the customer with testing or troubleshooting
• Reproduce customer issues to verify problems and provide feedback to Engineering and Operations teams
• Create entries in our technical support online database to accurately document any incident resolution that is not found in our knowledge base
• Understand the product direction and customer use-cases and provide input on product and code changes through all points of the product cycle

Who You Are (Success Profile)

• You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are customer-obsessed. You build deep empathy for the customer—both internal and external—and anchor your decisions in solving their real-world problems. You champion their needs from start to finish, knowing their success is our success.
• You operate with urgency. You understand that in a high-growth environment, speed and quality are not mutually exclusive. You have a relentless focus on execution and a bias for action, delivering high-impact results quickly to win for the customer and the team.

What We’re Looking for (Minimum Qualifications)

• 8+ years of experience as a Support Engineer or Senior Support Engineer supporting networking or web security products
• Practical knowledge of networking and security products and enterprise network infrastructure
• Experience troubleshooting network issues and familiarity with necessary tools such as Ping, Traceroute, and MTR
• Hands-on experience with Routing protocols (BGP, OSPF), Firewall, Switching, SSL, SWG, VPN, and VDN
• Working knowledge and hands-on experience with Ubuntu and Python

What Will Make You Stand Out (Preferred Qualifications)

• Demonstrated experience with Zscaler products (ZIA, ZPA, ZDX) or similar cloud security platforms, including TLS/SSL inspection and authentication flows
• Proficiency in scripting for automation, efficient troubleshooting, and reproducing complex customer environments

#LI-Hybrid 

#L1-RG

We are looking for a Escalation Engineer to join our team in a hybrid capacity based in Bangalore, reporting to the Senior Manager, Product Support within our Support department. The ideal candidate will function as the highest level of technical support within the TAC, responsible for resolving the most complex and critical issues escalated from Level I and Level II support engineers.

What you’ll do (Role Expectations)

• Own and drive resolution of escalated customer issues and critical situations, ensuring timely, high-quality outcomes
• Work on critical customer cases and resolve them within established/expected resolution timelines (SLAs/OLAs), providing clear status and action plans throughout
• Participate in a 24x7 support operation, including an on-call rotation (as required) and Collaborate with Engineering to support customer testing efforts and accelerate troubleshooting and resolution
• Reproduce customer-reported issues in controlled environments to validate defects and provide clear, actionable findings to Engineering and Operations
• Create and maintain technical knowledge base/support database entries to document troubleshooting steps and resolutions when content does not already exist

Who You Are (Success Profile)

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork.
• You are customer-obsessed. You build deep empathy for the customer and anchor your decisions in solving their real-world problems. You champion their needs from start to finish, knowing their success is our success.
• You operate with urgency. You understand that in a high-growth environment, speed and quality are not mutually exclusive. You have a relentless focus on execution and a bias for action to win for the customer and the team.

What We’re Looking for (Minimum Qualifications)

• Bachelors with 8 plus years of experience as a Support Engineer or Senior Support Engineer supporting networking or web security products
• Proven experience in handling critical escalations and driving them to successful resolution
• A strong professional drive to thrive in a high-pressure environment of daily escalations and a genuine passion for resolving complex technical challenges for customers
• Proficiency in troubleshooting network issues using standard diagnostic tools (e.g., Ping, Traceroute, MTR, etc.)

What Will Make You Stand Out (Preferred Qualifications)

• Expert knowledge of protocols such as HTTP, SMTP, FTP, DNS, etc
• Strong understanding of network security concepts and technologies (SSL/TLS, VPNs, Firewall, IDS/IPS)
• In-depth knowledge of VPN technologies, including IPsec and various VPN clients
• Bachelor of Science in Computer Science/Engineering or equivalent advanced industry certifications

#LI-NT1

#LI-Hybrid

Role 

We are looking for a Senior Staff Software Engineer to join our ZCC Team. This is a hybrid role based in Mohali/Bangalore Location, reporting to the Senior Engineering Manager within the Engineering department. As a Senior Staff Software Engineer, you will be a key player in the entire product development lifecycle, designing and maintaining high-quality server-side software. Your deep knowledge of C programming and low-level system architecture will be crucial for creating efficient, reliable, and scalable solutions that enable organizations worldwide to harness speed and agility.

What you’ll do (Role Expectations)

• Designing, developing, coding, testing, and debugging complex software in C language
• Architecting and implementing software for resource-constrained environments including optimized memory and CPU usage
• Developing networking applications on Operating Systems like Linux or FreeBSD to ensure deterministic and reliable performance
• Mentoring junior engineers, conducting code reviews, and championing best practices in software engineering
• Creating and maintaining comprehensive technical documentation for software designs and APIs

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• 7+ years of professional experience in software development with a focus on system software
• Expert-level proficiency in C programming; experience in Java is a plus
• Strong hands-on experience with Operating Systems such as Linux or FreeBSD
• Proficiency in using debugging tools including GDB and logic analyzers
• Experience with version control systems, particularly GitLab

What Will Make You Stand Out (Preferred Qualifications)

• Solid understanding of computer architecture, memory management, and concurrency
• Knowledge of networking protocols including TCP/IP and UDP

#LI-RG

#LI-Hybrid

Role

We are looking for a Deputy Manager, Analytics & Insights to join our FP&A Analytics Team. This role is based in Mohali on a hybrid basis, reporting to the Manager, FP&A Analytics. You will be a cornerstone of our General and Administrative team, providing a foundation for growth at the world's cloud security leader. By partnering across the organization, you will help scale our operations and nurture a culture of excellence through sophisticated financial insights and data infrastructure.

What you’ll do (Role Expectations)

• Drive strategic financial analytics by partnering with stakeholders to define metrics, build complex solutions, and deliver impactful insights across Revenue, Margin, and Customer Retention

• Manipulate and model complex datasets from Snowflake using expert SQL and Python for advanced reporting and forecasting

• Manage and optimize dbt projects, ensuring logic correctness, debugging failures, and evolving models with new business dimensions and facts

• Maintain and build robust ETL/ELT data pipelines to ensure smooth data flow from source systems into the analytics environment

• Innovate and automate reporting bottlenecks using Python or SQL while exploring GenAI applications like LangChain for financial commentary

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.

• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.

• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.

• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• A minimum of 5 years of experience in Finance Analytics, Business Intelligence, or related technical fields with a deep understanding of SaaS business metrics such as ARR, NRR, and Churn

• Expert-level proficiency in SQL for complex queries and performance optimization in Snowflake, alongside strong working knowledge of Python for data analysis

• Intermediate to operational dbt proficiency, including experience running models, debugging errors, and adding logic to projects

• Practical experience in functional data engineering, encompassing ETL/ELT concepts and the ability to build or maintain data pipelines

What Will Make You Stand Out (Preferred Qualifications)

• Hands-on exposure to Generative AI tools such as LangChain, LlamaIndex, or building applications with OpenAI APIs

• Prior experience navigating the unique financial dynamics of a high-growth SaaS company

• Advanced dashboard creation skills using visualization tools like Tableau, PowerBI, or Looker

#LI-HG1

 #LI-Hybrid

Role

 We are looking for a Manager, Focal Support to join our GCS team. This is a hybrid role based in Bangalore, reporting to the Director, Focal Support. The Manager, Focal Support Team is responsible for leading a high-performing team of senior support engineers who provide deep-dive technical support, ownership of complex escalations, and white-glove service for strategic customers. This manager ensures timely resolution of high-impact customer issues, orchestrates cross-functional collaboration with Technical Success, Engineering, and Product teams, and drives operational excellence during their respective functional working hours.

What you’ll do (Role Expectations)

• Lead and develop a team of Focal Support Engineers, fostering a culture of accountability, empathy, and technical excellence
• Oversee the resolution of complex technical cases and act as the executive point of contact for severe customer incidents within the region
• Orchestrate cross-functional collaboration with Engineering and Product Management to ensure root cause analysis and preventive action plans
• Monitor key support metrics including SLA adherence and CSAT to drive process improvements and organizational scalability
• Build strong relationships with strategic enterprise customers as a trusted partner for operational and technical interactions

Who You Are (Success Profile)

• You are a seasoned leader who thrives on coaching technical talent and building a culture of high performance and continuous improvement.
• You are a decisive problem-solver who can navigate high-pressure customer escalations with clarity, empathy, and a focus on resolution.
• You are a strategic thinker who utilizes data and support metrics to identify trends and drive operational excellence.
• You are a collaborative partner capable of influencing cross-functional stakeholders to deliver the best outcomes for our customers.
• You are an exceptional communicator who can translate complex technical challenges into actionable insights for both customers and internal executives.

What We’re Looking for (Minimum Qualifications)

• 5+ years of technical support or operations experience with at least 2 years in a leadership or management capacity
• Strong technical proficiency in networking protocols including TCP/IP, DNS, VPNs, and firewalls
• Experience with cloud-based services or cybersecurity products such as SASE, Zero Trust, or SWG
• Proven track record of managing complex customer escalations and resolving high-impact technical issues
• Excellent communication skills with the ability to lead effectively in a fast-paced, globally distributed environment

What Will Make You Stand Out (Preferred Qualifications)

• Prior experience supporting large-scale enterprise customers within a global "follow-the-sun" support model
• Deep familiarity with Zscaler products or equivalent cloud security technologies
• Professional certifications such as CCNA/CCNP, CISSP, or incident management framework credentials

#LI-Hybrid #LI-SU1

Role 

We are looking for a Escalation Engineer to join our team in a hybrid capacity based in Bangalore/Mohali, reporting to the Senior Manager, Product Support within our Support department. The ideal candidate will function as the highest level of technical support within the TAC, responsible for resolving the most complex and critical issues escalated from Level I and Level II support engineers.

What you’ll do (Role Expectations)

• Own and drive resolution of escalated customer issues and critical situations, ensuring timely, high-quality outcomes
• Work on critical customer cases and resolve them within established/expected resolution timelines (SLAs/OLAs), providing clear status and action plans throughout
• Participate in a 24x7 support operation, including an on-call rotation (as required) and Collaborate with Engineering to support customer testing efforts and accelerate troubleshooting and resolution
• Reproduce customer-reported issues in controlled environments to validate defects and provide clear, actionable findings to Engineering and Operations
• Create and maintain technical knowledge base/support database entries to document troubleshooting steps and resolutions when content does not already exist

Who You Are (Success Profile)

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork.
• You are customer-obsessed. You build deep empathy for the customer and anchor your decisions in solving their real-world problems. You champion their needs from start to finish, knowing their success is our success.
• You operate with urgency. You understand that in a high-growth environment, speed and quality are not mutually exclusive. You have a relentless focus on execution and a bias for action to win for the customer and the team.

What We’re Looking for (Minimum Qualifications)

• Professional experience as a Support Engineer or Senior Support Engineer supporting networking or web security products
• Proven experience in handling critical escalations and driving them to successful resolution
• A strong professional drive to thrive in a high-pressure environment of daily escalations and a genuine passion for resolving complex technical challenges for customers
• Proficiency in troubleshooting network issues using standard diagnostic tools (e.g., Ping, Traceroute, MTR, etc.)
• Bachelor of Science in Computer Science/Engineering or equivalent advanced industry certifications

What Will Make You Stand Out (Preferred Qualifications)

• Expert knowledge of protocols such as HTTP, SMTP, FTP, DNS, etc
• Strong understanding of network security concepts and technologies (SSL/TLS, VPNs, Firewall, IDS/IPS)
• In-depth knowledge of VPN technologies, including IPsec and various VPN clients

#LI-HG1

#Hybrid

We are looking for a Designated Support Engineer III to join our team in a hybrid capacity based in Bangalore or Mohali, reporting to the Manager, Global Focal Support within our Support department. You will function as the highest level of technical support within the TAC, responsible for resolving the most complex and critical issues escalated from Level I and Level II support engineers.

What you’ll do (Role Expectations)

• Provide second line phone/email consultation to independently debug complex security/network problems
• Interface with Engineering and assist the customer with testing or troubleshooting
• Reproduce customer issues to verify problems and provide feedback to Engineering and Operations teams
• Create entries in our technical support online database to accurately document any incident resolution that is not found in our knowledge base
• Understand the product direction and customer use-cases and provide input on product and code changes through all points of the product cycle

Who You Are (Success Profile)

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are customer-obsessed. You build deep empathy for the customer—both internal and external—and anchor your decisions in solving their real-world problems. You champion their needs from start to finish, knowing their success is our success.
• You operate with urgency. You understand that in a high-growth environment, speed and quality are not mutually exclusive. You have a relentless focus on execution and a bias for action, delivering high-impact results quickly to win for the customer and the team.

What We’re Looking for (Minimum Qualifications)

• 5+ years of support and networking experience, including general firewalls and packet filtering troubleshooting
• Strong understanding of common network and application protocols and behaviors to facilitate in troubleshooting unexpected behaviors
• Experience in GRE and IPSec configuration and troubleshooting, alongside an understanding of PAC files and their use cases
• Proficient in network troubleshooting using Wireshark, trace route, MTR, and similar tools to identify fault isolation, packet loss, and session resets
• Deep experience in Authentication (SAML, Kerberos), Application Layer understanding, HTTP methods, and tools like Fiddler, IPv4, IPv6, routing, and DNS

What Will Make You Stand Out (Preferred Qualifications)

• Prior knowledge of Forward Proxy and cloud environments like AWS and Azure
• Direct experience working in Firewall and VPN/Zero Trust environments
• Experience working across various operating systems including Linux, Windows, and MAC

#LI-Hybrid

#LI-NT1

We are looking for a Designated Support Engineer III to join our team in a hybrid capacity based in Bangalore or Mohali, reporting to the Manager, Global Focal Support within our Support department. You will function as the highest level of technical support within the TAC, responsible for resolving the most complex and critical issues escalated from Level I and Level II support engineers.

What you’ll do (Role Expectations)

• Provide second line phone/email consultation to independently debug complex security/network problems
• Interface with Engineering and assist the customer with testing or troubleshooting
• Reproduce customer issues to verify problems and provide feedback to Engineering and Operations teams
• Create entries in our technical support online database to accurately document any incident resolution that is not found in our knowledge base
• Understand the product direction and customer use-cases and provide input on product and code changes through all points of the product cycle

Who You Are (Success Profile)

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are customer-obsessed. You build deep empathy for the customer—both internal and external—and anchor your decisions in solving their real-world problems. You champion their needs from start to finish, knowing their success is our success.
• You operate with urgency. You understand that in a high-growth environment, speed and quality are not mutually exclusive. You have a relentless focus on execution and a bias for action, delivering high-impact results quickly to win for the customer and the team.

What We’re Looking for (Minimum Qualifications)

• 5+ years of support and networking experience, including general firewalls and packet filtering troubleshooting
• Strong understanding of common network and application protocols and behaviors to facilitate in troubleshooting unexpected behaviors
• Experience in GRE and IPSec configuration and troubleshooting, alongside an understanding of PAC files and their use cases
• Proficient in network troubleshooting using Wireshark, trace route, MTR, and similar tools to identify fault isolation, packet loss, and session resets
• Deep experience in Authentication (SAML, Kerberos), Application Layer understanding, HTTP methods, and tools like Fiddler, IPv4, IPv6, routing, and DNS

What Will Make You Stand Out (Preferred Qualifications)

• Prior knowledge of Forward Proxy and cloud environments like AWS and Azure
• Direct experience working in Firewall and VPN/Zero Trust environments
• Experience working across various operating systems including Linux, Windows, and MAC

#LI-Hybrid

#LI-NT1

Role

We are looking for an Engineer, Center of Excellence to join our Customer Success team. This is a hybrid role based in Bangalore or Mohali, reporting to the VP, Support Excellence. As an Engineer in the Center of Excellence, you will work together with Support, Technical Account Managers, Engineering, QA, Operations, and Product Managers to increase technical proficiency across customer-facing teams and identify opportunities for greater efficiency. As one of a few top-level technical leaders, you will enable Global Customer Services (GCS) to deliver world-class support and product feedback.

What you’ll do (Role Expectations)

• Own the technical leadership to enable the customer teams across GCS
• Develop training material, with the aid of development engineering, to address trends in customer issues and engineer skill gaps
• Deliver technical training and/or train SMEs to lead training sessions
• Set strategy and direction for reflecting customer voice and product use cases back into the product teams
• Identify product supportability gaps and develop tools or features to improve troubleshooting efficiency

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are driven by innovation. You have a deep curiosity for how things work and are energized by solving complex technical challenges. You believe in the power of technology to accelerate transformation and are always looking for a better, more secure, and scalable way.
• You are data-driven. You use data and analytics to find the truth, measure what matters, and guide informed decisions. You value evidence over assumptions, replacing "I think" with "I know" to drive better outcomes.

What We’re Looking for (Minimum Qualifications)

• 8+ years of support and networking experience as an SME specializing primarily in Cloud Connector Technologies (ZCC)
• Expertise in networking, cloud security, and performance management with the ability to quickly master new technologies
• Proven effectiveness at collaborating and building consensus across cross-functional teams and organizations
• Experience developing new processes, tools, or product features to improve troubleshooting efficiency

What Will Make You Stand Out (Preferred Qualifications)

• Industry certification at the professional and expert level
• Experience with the NPI (New Product Introduction) process and beta efforts

#LI-HG1

 #LI-Hybrid

Role 

We are looking for an Engineer, Center of Excellence based in Bangalore or Mohali, India (Hybrid) reporting to the VP, Support Excellence within the Customer Success department. You will work together with Support, Technical Account Managers, Engineering, QA, Operations, and Product Managers to increase technical proficiency across customer-facing teams and identify opportunities for greater efficiency. As one of a few top-level technical leaders, you will enable Global Customer Services (GCS) to deliver world-class support and product feedback.

What you’ll do (Role Expectations)

• Own the technical leadership to enable the customer teams across GCS
• Develop training material, with the aid of development engineering, to address trends in customer issues and engineer skill gaps
• Deliver technical training and/or train SMEs to lead training sessions
• Set strategy and direction for reflecting customer voice and product use cases back into the product teams
• Identify product supportability gaps and develop tools or features to improve troubleshooting efficiency

Who You Are (Success Profile)

• You thrive in ambiguity and are comfortable building the path as you walk it, seeing dynamic environments as the raw material to build something meaningful.
• You act like an owner with a bias for action and navigate seamlessly between high-level strategy and hands-on execution.
• You are a high-trust collaborator who is ambitious for the team and values candor as the fastest way to earn trust.
• You are driven by innovation and a deep curiosity for how things work, always looking for a better, more secure, and scalable way.
• You are data-driven and use analytics to find the truth, replacing assumptions with evidence to drive better outcomes.

What We’re Looking for (Minimum Qualifications)

• 8+ years of support and networking experience as an SME specializing primarily in Zero Trust Security and Cyber Security technologies
• Expertise in networking, cloud security, and performance management with the ability to quickly master new technologies
• Proven effectiveness at collaborating and building consensus across cross-functional teams and organizations
• Experience developing new processes, tools, or product features to improve troubleshooting efficiency

What Will Make You Stand Out (Preferred Qualifications)

• Industry certification at the professional and expert level
• Experience with the NPI (New Product Introduction) process and beta efforts

#LI-HG1

 #LI-Hybrid

Role 

We are looking for a Deputy Manager - Analytics and Insights to join our FP&A Analytics team. This is a hybrid role based in our Mohali Office, reporting to the Manager - Analytics and Insights, FP&A.

As Deputy Manager, you will serve as the architect and technical strategist for Finance’s modern data ecosystem—defining the Source of Truth for core SaaS metrics and building scalable, trusted data products. You will lead the professionalization of the Finance data stack in Snowflake and dbt, enabling automated reporting, faster forecasting, and high-impact analytics. You will also prototype and operationalize GenAI use cases to reduce manual effort and improve decision-making.

What you’ll do (Role Expectations)

• Define and own the governed, auditable data models for core SaaS metrics (ARR, NRR, and churn), ensuring all complex business logic is accurately translated into the data architecture
• Utilize expert-level SQL and Python to design and build analytical datasets within Snowflake that power critical FP&A reporting, forecasting, and executive insights
• Manage the Finance DBT environment by overseeing project structure, standards, testing strategies, and performance optimization, while migrating legacy logic into modern, modular facts and dimensions
• Lead efforts to identify operational bottlenecks and develop robust SQL and Python frameworks designed to eliminate manual work and streamline financial data workflows
• Spearhead the prototyping of RAG and LangChain-based solutions to provide automated business commentary and enhance self-serve insights through cutting-edge AI

Who You Are (Success Profile)

• You act like an owner whose passion for the mission fuels a bias for action and an operation of high integrity. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
• You are a high-trust collaborator who is ambitious for the team, embracing a challenging culture by giving and receiving feedback with clarity and respect.
• You are a pragmatic builder obsessed with creating, iterating, and shipping, balancing technical excellence with the need to deliver value quickly.
• You are data-driven, using analytics to find the truth and value evidence over assumptions to drive better outcomes.
• You think at scale, connecting your work to the global company mission and building solutions that are built to last in a high-growth environment.

What We’re Looking for (Minimum Qualifications)

• 5–7+ years in Finance Analytics, Analytics Engineering, or Data Engineering with strong exposure to finance systems and metrics
• Expert SQL with deep Snowflake experience including data modeling, optimization, and warehousing best practices at scale
• Strong Python proficiency for data engineering and automation including APIs, pipelines, and frameworks
• Significant hands-on DBT experience focusing on dependencies, testing strategy, standards, and CI/CD concepts
• Practical experience designing and operating ELT pipelines and orchestration such as Airflow or Prefect along with dimensional and schema design

What Will Make You Stand Out (Preferred Qualifications)

• Hands-on GenAI implementation experience with LangChain, LlamaIndex, or OpenAI APIs, ideally with RAG patterns applied to finance workflows
• Proven mentorship or code review experience setting engineering standards and elevating junior analysts and engineers
• Experience supporting SaaS at scale including hyper-growth metrics complexity, evolving governance, and multi-source finance data

#LI-HG1

#LI-Hybrid