About the role

As an SRE on the Datapath Inline quality engineering team you will have an opportunity to work on world-class SWG solutions. As part of the Inline quality engineering team, you would be required to test, qualify and automate our inline SWG solutions for Email security. You will collaborate with backend service teams to ensure the overall quality, reliability, scalability and performance of the Netskope products. You will work on both the frontend as well as the web application backend. At Netskope, we are looking for innovative, passionate and self motivated engineers like you, who are willing to make an impact with their technical expertise.

What’s in it for you

Netskope’s NG-SWG is a cloud-native solution for protecting enterprises from the growing volume of sophisticated cloud enabled threats and data risks, and has been recognized by Gartner as a market leader in their Magic Quadrant reports. As a member of this team, you will play a key role in the  design, development and delivery of frameworks and automation to test our API backend in a CI/CD environment. 

Required Skills

• 8+ years of experience in a similar role
• Prior experience provisioning Ubuntu based hosts with Ansible
• Strong Git fundamentals, handling multiple workflows across multiple release branches
• Hands on experience with Jenkins 
• Solid understanding of Linux systems, package installation and uninstallation workflows,
• Excellent expertise with python and Linux scripting skills
• Experience with artifact management solutions such as artifactory

Preferred Skills

• Knowledge of other provisioning and configuration management systems, such as Salt
• Experience with multiple CI / CD orchestration tools, like drone, Github Actions etc
• Familiarity with building and packaging tool chains
• Proficient with secrets management tools such as Vault, SSM etc

What you will be doing

• Responsible for deployment of multiple services across 1800+ hosts spread among over 100 points of presence across the world
• Collaborate with QE and other internal teams to help ensure stability and avoid regressions in non production environment
• Co-ordinate with QE and PMs to plan, schedule and execute deployments
• Work with on call engineers to identify issues on time and propose roll back solutions if required
• Launch automation initiatives to streamline and optimize deployment workflows.

Education

• BSCS or equivalent required, MSCS or equivalent strongly preferred

#LI-DB1

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

The Finance Operations (FinOps) team provides and enhances core business services that are the backbone for Stripe. FinOps uses data and operational excellence to deliver technology solutions, procurement, billing and payroll services, strategic sourcing, and supplier relationship management to Stripe.

What you’ll do

We're looking for a Monetization Operations Analyst to join our growing team. This individual will help us improve user experience through accurate and timely onboarding of contracts, workflows and deliver improvements in our integrated financial systems with business partners, financial colleagues, and engineers.

Responsibilities

• Be responsible for onboarding sold custom contracts into our billing systems
• Ability to understand the legal languages of the contract and comfortable working on it and have strong attention to detail
• Build scalable and auditable onboarding processes for new and existing users
• Partner with internal systems, deal desk, legal, sales ops, internal audit, go-to-market, engineer and account managers to develop and improve the process.
• Partner with account managers to solve user inquiries related to onboarding implementation, billing, and collections and if needed troubleshoot as well.
• Analyze our processes and instigate changes to help scale our operations and improve user experience
• Work closely with other Stripe teams to assist with system implementations for billings, collections, and assist with internal and external ad-hoc audit support.
• Help scale and optimize our processes by assisting with the execution of key projects and programs.
• Gain unique insights into various businesses on Stripe scale and operate
• Can quickly learn the Stripe ways of working and make a real impact through process enhancements.
• Be a part of building a brand-new team and operational culture for Stripe
• Assist with monthly and quarterly flux analysis of key metrics
• Assist with ad hoc projects

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 4-5 years of relevant financial operations/billing experience or 3+ years of customer service experience with a degree in Business Administration, Finance, or relevant field.
• Excellent communication and organizational skills, both written and verbal.
• Excellent problem-solving skills and demonstrated ability to work independently, analyze problems and data sets to make complex investigation decisions
• Strong knowledge of gSuite tools, Salesforce and MS-Office products and experience working with/analyzing contracts and large data sets.
• Independently analyze and evaluate information from various data sources to determine a course of action for a matched case
• Demonstrated experience partnering with cross-functional stakeholders
• Demonstrated history of taking on various types of challenging projects and producing results
• Solution-oriented mindset with enthusiasm for establishing best practices
• Self-disciplined, diligent, proactive and detail oriented

You will also likely have (not required):

• Knowledge in payments and the fintech industry
• The ability to be flexible and comfortable with changing requirements
• A builder's mindset and a willingness to question assumptions and conventional wisdom
• A passion for creating new systems and solving problems via infrastructure and automation

The opportunity
We seek a skilled IT Operations Specialist to join our first line support team and support all Unity's employees. As the first point of contact, you'll play a vital role in ensuring everyone at Unity is able to use their IT equipment and software to do their best work

You’ll diagnose and resolve software and hardware problems, provide technical assistance, collaborate with internal teams on new technology solutions and identify areas for continuous improvement.

Your excellent communication skills will be critical, as you'll need to communicate effectively with technical individuals, as well as explain technical information to non-technical staff. The goal of this role is to deliver outstanding customer service in a timely and efficient manner while adhering to ITIL service management best practices.

What you'll be doing

• Provide day-to-day IT support for employees including hardware and software troubleshooting for Windows and macOS systems
• Receive, log, classify, and prioritize incidents and service requests in our Freshservice helpdesk, following established ITIL procedures
• Troubleshoot and resolve IT issues or escalate complex issues  to appropriate support teams
• Provide support for collaboration tools including Zoom, Slack, and Google Workspace
• Maintain and support end-user computing assets including laptops, desktops, printers, mobile devices, peripherals, A/V equipment, and basic network infrastructure

What we're looking for

• 2- 3 years of experience in a corporate IT support or helpdesk role
• Proficiency in using ITSM tools and ticketing systems (Freshservice, ServiceNow, Jira, or similar)
• Experience with both Windows and macOS environments
• Knowledge of mobile device management (MDM) technologies (Autopilot, Intune, DEP, SimpleMDM and similar)
• Experience supporting collaboration tools such as Zoom, Slack, and Google Workspace
• Excellent written and verbal English communication skills and Willingness to work in rotational shifts and during public holidays

You might also have

• Good knowledge of networking and hands-on troubleshooting experience SaaS administration experience (user provisioning, access control)
• Experience with Linux environments
• Basic scripting or automation knowledge (PowerShell, Bash, Python or similar)
• Relevant certifications in ITILv4, CompTIA A+ (or equivalent)

Additional information

• Relocation support is not available for this position
• Work visa/immigration sponsorship is not available for this position

Benefits
At Unity, we want our team members to thrive. We offer a wide range of benefits designed to support well-being and work-life balance.

Please note: Benefits eligibility, specific offerings, and coverage vary based on the country and employment status.

While specific benefits vary, here are some of the ways we strive to take care of our eligible team members globally: Comprehensive health, life, and disability insurance | Commute subsidy | Employee stock ownership | Competitive retirement/pension plans | Generous vacation and personal days | Support for new parents through leave and family-care programs | Office food snacks | Mental Health and Wellbeing programs and support | Employee Resource Groups | Global Employee Assistance Program | Training and development programs | Volunteering and donation matching program

Life at Unity
Unity [NYSE: U] is the world’s leading game engine, powering play for more than 3 billion consumers each month. The top mobile games in the world, the most played PC indie titles, the most innovative console games, and virtually all of the top XR and Web Games are developed, deployed, and grown in Unity. Unity also enables teams across industries like automotive, manufacturing, and healthcare to design, simulate, and collaborate in 3D — closing the gap between ideas and reality. For more information, please visit www.unity.com.

Unity is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. Therefore, we provide employment opportunities without regard to age, race, color, ancestry, national origin, disability, gender, or any other protected status in accordance with applicable law. If you have a disability that means there are preparations or accommodations we can make to help ensure you have a comfortable and positive interview experience, please fill out this form to let us know.

This position requires the incumbent to have a sufficient knowledge of English to have professional verbal and written exchanges in this language since the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Unity does not accept unsolicited headhunter and agency resumes. Unity will not pay fees to any third-party agency or company that does not have a signed agreement with Unity.

Your privacy is important to us. Please take a moment to review our Prospect and Applicant Privacy Policies. Should you have any concerns about your privacy, please contact us at DPO@unity.com.

#MID

Title: Sales Account Executive

Location: Must be located in Indiana, Illinois, Michigan, or Ohio

Position Summary

The Sales Account Executive is a field-based, growth-focused role responsible for developing new business within the feed, grain, and agribusiness sectors. This position is best suited for a self-directed, industry-savvy seller who thrives in a greenfield territory and is motivated to build pipeline through outbound prospecting and in-person customer engagement.

The Sales Account Executive works cross-functionally with Ever.Ag sales leadership, product, services, and customer success teams while maintaining a high level of autonomy. This is not a desk-based or inbound sales role; travel and proactive pipeline development are essential.

Key Responsibilities

• Develop and maintain a strong working knowledge of Ever.Ag solutions, with a primary focus on Prairie Systems
• Proactively identify, prospect, and engage new customers within the feed, grain, and agribusiness markets
• Build and manage a healthy sales pipeline primarily through outbound efforts and field-based selling
• Lead customer discovery conversations and deliver compelling, value-based sales presentations in person and virtually
• Navigate long and variable buying cycles common in small and mid-sized agribusinesses
• Establish trusted relationships with owners, managers, and operational decision-makers
• Collaborate with internal stakeholders to structure solutions, negotiate terms, and close deals
• Accurately document sales activity, pipeline, and forecasts in CRM
• Attend industry events, conferences, and trade shows to expand market presence and generate opportunities
• Partner with Customer Success to support onboarding, adoption, and long-term customer satisfaction
• Provide market and customer feedback to internal teams to help inform product and service enhancements
• Travel frequently to customer sites and territories while adhering to all company safety and driving policies
• Perform other related duties as assigned

Qualifications

• Bachelor’s degree (B.S. or B.A.) or equivalent practical experience
• Experience working in or selling to the agriculture industry is required
• Strong preference for experience within feed, grain, dairy, or livestock-related agribusinesses
• Prior ag-oriented sales experience is a plus; SaaS experience is helpful but not required
• Demonstrated ability to operate independently, build pipeline from scratch, and manage multiple opportunities simultaneously preferred
• Comfort with prospecting, rejection, and long sales cycles
• Experience using CRM tools to track activity and manage opportunities preferred
• Willingness and ability to travel frequently (average 50%, with some variability)
• Must be able to safely operate a motor vehicle, maintain a valid driver’s license, and comply with company driving policies

Competencies for Success

• Industry Credibility & Customer Focus: Understands agricultural operations and communicates effectively with industry professionals
• Self-Motivation & Initiative: Takes ownership of territory and results; thrives with autonomy and minimal oversight
• Resilience & Persistence: Handles rejection constructively and maintains long-term prospect relationships
• Communication Skills: Clearly articulates value propositions and adapts messaging to varied audiences
• Analytical Thinking: Evaluates customer needs, timing, and constraints to advance opportunities effectively
• Integrity & Accountability: Operates with transparency, professionalism, and a results-oriented mindset
• Action-Oriented: Proactively identifies opportunities and follows through without waiting for direction

Healthcare Front Desk Coordinator

Full Time | Monday–Friday, rotating Saturdays | Day Shift | Infusion Center-Based

We’re looking for a Front Desk Coordinator with more than just a friendly face — we’re looking for a calm, capable operations pro who’s ready to help redefine the patient experience from the moment someone walks through our doors.

This is a high-impact, patient-facing role where your attention to detail, healthcare expertise, and ownership mindset make all the difference. From managing appointment scheduling and verifying insurance to setting the tone for each visit, you’ll be a key part of what makes IVX Health feel exceptional.

About the Role

As a Front Desk Coordinator, you’ll play a critical role in shaping the care experience for our patients. This Monday-Friday, regular business hours role involves providing exceptional service as the first point of contact while supporting the daily operations of our infusion centers. From managing schedules to maintaining patient records, your work will ensure that our centers run smoothly and our patients feel valued.

What You’ll Do

• Lead First Impressions — Greet patients with warmth and professionalism, answering phones and supporting visitors with confidence and care
• Manage Scheduling and Coordination — Schedule, reschedule, and confirm appointments, ensuring all pre-visit requirements and authorizations are in place
• Ensure Operational Excellence — Verify patient insurance, update demographic information, and collect copays with accuracy and integrity
• Collaborate with Clinical Teams — Coordinate patient flow and communicate clearly with nursing staff to ensure a smooth and safe experience
• Maintain an Inviting Space — Keep the front desk and reception area organized and stocked, maintaining a welcoming, polished environment
• Support Across Centers — Flex as needed to support other centers within your market during staff absences, openings, or higher-volume days

What We're Looking For

• 1–3 years of front desk or administrative experience in a medical or healthcare setting
• High School Diploma or GED required
• Strong understanding of insurance verification, billing basics, and the patient intake process
• Proficiency in EHR/EMR systems and scheduling software
• Knowledge of medical terminology and patient-facing protocols
• Exceptional customer service and communication skills
• Ability to multitask in a fast-paced environment while staying organized and accurate
• Quick learning agility—you adapt fast, absorb new processes quickly, and stay ahead of the curve
• Adaptable and dependable, with a willingness to support multiple centers and adjust to evolving workflows

Why You'll Love IVX Health

We’re not just redefining care for our patients — we’re redefining it for our teams, too. When you join IVX, you’ll find:

• Predictable Hours: Monday–Friday, regular business hours with rotating Saturdays
• Supportive Culture: Work with a compassionate, values-driven team
• Professional Growth: Tuition reimbursement, CEU access, and development opportunities
• Comprehensive Benefits: Medical, dental, vision, 401(k) match, disability, and more
• Life-Friendly Perks: Paid volunteer time, wellness support, and family-building benefits

Role

We are looking for a Quote Operations Associate to join our Deal Desk Operations team. This role is based in Mohali, India, reporting to the Director, Global Deal Operations, you will play a critical role in the successful execution of renewal quotes. You will ensure consistent adherence to Zscaler’s strategic goals, commitments, and compliance with all corporate policies and procedures. As a value-add business partner, you will thrive in our fast-paced, evolving environment. You will work collaboratively across operational teams to create preparatory draft renewal quotes, ensuring appropriate structure and providing expert guidance with a focus on financial and revenue compliance.

What you’ll do (Role Expectations)

• Be a Salesforce CPQ SME, with strong understanding of SKU/quote configuration, SKU migration mapping, quote structuring, and relevant corporate/financial/sales policies.
• Build and maintain operational relationships across your coverage area; partner with leadership to drive global best practices across the team.
• Ensure policy-compliant quoting, including reviewing and granting SKU use-case exceptions only in line with business policy.
• Resolve quoting issues end-to-end: troubleshoot operational quoting problems, understand contract/subscription data impacts, and escalate for support when needed.
• UAT new quote processes/system enhancements

Who You Are (Success Profile)

• You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
• You are a positive force. You approach hard problems with constructive energy and a 'can-do' spirit that is contagious, inspiring your team to stay focused on the solution.
• You operate with urgency. You understand that in a high-growth environment, speed and quality are not mutually exclusive. You have a relentless focus on execution and a bias for action, delivering high-impact results quickly to win for the customer and the team.
• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.

What We’re Looking for (Minimum Qualifications)

• Renewal Quoting/Quoting experience
• 3+ years in Sales Operations Support, Quote Support or Order Management 
• Working cross-functionally with operational teams in quote creation 
• Strong analytical and organizational skills; attention to detail, dependable with deadlines, multitask 
• Proficient with Salesforce.com, Quote applications (preferably CPQ), MS Office, and G-suite, Tableau, and Salesforce Reporting 

What Will Make You Stand Out (Preferred Qualifications)

• High-Tech/SaaS industry experience preferred 
• Bachelor’s in relevant field; MBA a plus 
• Strong understanding of sales processes and methodologies

#LI-Mohali

#LI-VV3

Role 

We are looking for a Quote Support Manager to join our Deal Desk Operations team. This role is based in Mohali, India, reporting to the Director, Global Deal Operations. The Quote Support Manager will support Sales and the deal process while managing the Quote Support team, ensuring successful execution of the quote process with adherence to strategy, commitments, and goals, as well as compliance with policies and procedures. You’ll be responsible for leading and developing an efficient and productive team while supporting the Sales organization.

What you’ll do (Role Expectations)

• Provide day to day leadership, providing guidance to a team of analysts on decision making and critical thinking, supporting the business in achieving long term goals
• Subject Matter Expert on your team’s activities and responsibilities and serve as an escalation point on Quote-To-Order processes, identifying cause, and ensuring appropriate resource(s) are engaged for resolution
• Partner with peer organizations and leadership to drive global best practices, refine policies, strategies, and processes
• Leverage reporting and analytics to mitigate potential contract and order issues as well as for measuring the team’s key performance indicators
• Work with your team members to create goals that support their career development objectives

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You think at scale. You connect your day-to-day work to the larger company mission and think globally. You build solutions, processes, and teams that are not just effective today but are built to last and support a high-growth, global organization.
• You lead with integrity. You do the right thing, even when it’s hard. You hold yourself and others to a high standard of accountability and build trust by matching your words with consistent, transparent action.

What We’re Looking for (Minimum Qualifications)

• Demonstrated lead or management experience
• 5+ years experience in a Deal Desk, Sales Operations Support, Quote Support, or Order Management
• Proficient with Salesforce.com, Quote applications (preferably CPQ), MS Office, and G-suite, Tableau, and Salesforce Reporting

What Will Make You Stand Out (Preferred Qualifications)

• Experience in High-Tech/SaaS industry
• Bachelor's degree in Business Administration/Management, Finance or a related field

#LI-Hybrid

#LI-VV3

Role

We are looking for a Deal Desk Manager to join our team in a hybrid capacity in Bangalore, reporting to the Senior Manager, Deal Desk within the Deal Desk department.

An opportunity to join an entrepreneurial, fast-changing environment supporting our Sales organization. You'll partner with multiple internal and external groups including Sales, Finance, Legal, Product Management and Field Sales Operations, Partners/Resellers and Customers to support deals and help drive the expansion of Zscaler Government Solutions across the Federal vertical.

What you’ll do (Role Expectations)

• Lead and advise the sales team on deal strategy and structuring and alternative commercial solutions in a SaaS environment to win deals
• Provide guidance for SFDC CPQ (Salesforce Configure, Price, Quote) quote and contract processes, driving pricing structure and strategy
• Oversee the daily deal and pricing approvals for the applicable region, ensuring compliance to business rules and policies and escalate exceptions
• Build partnerships and collaborate with stakeholder functions
• Identify process and policy gaps and recommend improvements and best practices to enhance productivity and increase deal velocity

Who You Are (Success Profile)

• You are a high-trust collaborator who is ambitious for the team and embraces our challenge culture by giving and receiving ongoing feedback with clarity and respect.
• You operate with urgency and understand that in a high-growth environment, speed and quality are not mutually exclusive.
• You champion simplicity and are skilled at distilling complex problems, user needs, and technical concepts into clear, simple, and actionable plans.
• You are data-driven and use data and analytics to find the truth, measure what matters, and guide informed decisions.
• You lead with integrity, holding yourself and others to a high standard of accountability and building trust by matching your words with consistent, transparent action.

What We’re Looking for (Minimum Qualifications)

• Significant experience in deal management and pricing within the high-tech software or SaaS industry
• Bachelor’s Degree in Business, Management, Finance, or a related field, or equivalent professional experience

What Will Make You Stand Out (Preferred Qualifications)

• Excellent analytical skills and advanced knowledge of Salesforce.com, CPQ tools, and Tableau

#LI-Hybrid

#LI-SP4

About Us (Ensono)

Ensono is an expert technology adviser and managed service provider. As a relentless ally, we accelerate clients’ digital transformation to achieve business outcomes that stand to last. Our dedicated team helps organizations optimize today’s systems across any hybrid environment with services such as consulting, mainframe and application modernization, public cloud migration and cloud-native development. With certified experts in AWS, Azure and Google Cloud and recognized as Microsoft Datacenter Transformation Partner of the Year, Ensono has over 3500+ associates globally and is headquartered in greater Chicago.

We care about your success, offering comprehensive strategic and managed services for mission-critical applications. Our Advisory and Consulting services can help upfront with an application strategy or find the right places for your applications – whether it’s public, multi or hybrid cloud, or mainframe. And because we span across all mission-critical platforms, we can meet you wherever you are in your digital transformation journey, with 24/7 support when you need it. We are your relentless ally, flexing with you when challenges emerge so you don’t feel stuck in place. With cross-platform certifications and decades of experience, our technology experts have become an extension of your team so you’re continuously innovating – doing more with less while remaining secure. And that’s just the beginning.

Job Description End User Support Technician

Ensono's mission is to deliver technology solutions that enable our clients to be great at what they do. We're trusted by some of the world's most successful companies because we deliver complete hybrid IT solutions and governance customized to each client's IT journey. Our solutions address clients' current needs and help them to adapt to the ever-changing demands of tomorrow. 

About the role and what you'll be doing:

The End User Support technician will be responsible for provide support for users of computers and software systems. They provide hands-on or remote assistance in computer setups, upgrades, software operation, and maintenance. They also answer on-the-spot inquiries from users. Desktop support engineers may provide general training for applications and hardware as well.  A key element in this role is having in-depth knowledge of computer systems and common issues to promptly address all user concerns. Success in this role is demonstrated by providing clear technical support and swiftly resolving desktop issues.

We want all new Associates to succeed in their roles at Ensono. That's why we've outlined the job requirements below.  To be considered for this role, it's important that you meet all Required Qualifications.  If you do not meet all the Preferred Qualifications, we still encourage you to apply.

Requirement & Qualifications:

• Bachelor's Degree from an accredited University, preferably in Computer Science or Information Systems, or equivalent experience.
• IT Industry Certifications are a plus (Okta, O365, MCSE.) 
• Desktop support technician specializing in the support of Windows & Apple Mac based systems, related software and peripherals.
• Desktop Support is responsible for supporting the hardware of all desktops & laptops as well as the peripherals that are connected.
• Managing and maintaining ticket SLA’s & driving First Call Resolution.
• OS installation / Configuration / Troubleshooting for all desktops and laptops.
• In addition to the Hardware, there is ownership in application support on those machines.
• Desktop Support is responsible for the phones & network, as well as owning support from the switch port to the desk.
• The support also covers conference rooms for all of the Audio video equipment which includes projectors & video conference equipment.
• First point of contact for laptop/desktop, Printers, mobility devices, In-tune support, Asset management.
• Desktop Support is responsible for testing of Desktop images / Packages as in when new packages are delivered.
• Installing and upgrading Operating Systems and Computer software.
• Troubleshooting Networking and connection issues as and when required.
• Proficient knowledge of antivirus software.
• Good written and verbal communication skills
• Excellent written and verbal communication skills.
• Proficient in computer operating systems such as Mac, Linux, and Windows
• Exceptional time-management and multitasking abilities
• Strong problem-solving and interpersonal skills

Shift Timings: 1:30 PM to 10:30 PM

We are an equal opportunity employer. All qualified applicants will be considered for employment without regard to caste, colour, creed, religion, gender, gender identity, sexual orientation, age, disability, HIV status, or any other status protected by law. Candidates with disabilities who require accommodations during the recruitment process are encouraged to contact our Talent Acquisition team to place a request.

Who we are

The real world is the next frontier, and at Metropolis, we are creating the artificial intelligence to make it responsive. We are pioneering the Recognition Economy — a future where mundane repetition disappears and being known unlocks access, comfort and belonging everywhere you go. From transforming parking into a seamless drive-in, drive-out experience for millions of Members to expanding our intelligence layer across retail and hospitality, we are building a world that feels instinctive and magical. The future isn’t coming; it’s here, and we need builders, innovators and problem solvers to help us create it.

Who you are

Metropolis is seeking a proactive, customer-centric IT Support Tech, Tier 1 to join our Global Service Desk based in India. You will serve as the first point of contact for our North American domestic enterprise, providing high-quality phone and digital support to employees spanning from our West Coast corporate headquarters to our primary East Coast offices. The ideal candidate will be responsible for resolving foundational technical issues while maintaining exceptional verbal clarity and professionalism, ensuring business continuity across all U.S. based time zones through high-touch partnerships and technical expertise.

What you'll do

• Serve as the face of IT, delivering high-touch support across live phone queues and Jira Service Management to ensure a seamless experience for our global workforce
• Master the Metropolis identity stack to resolve complex JumpCloud MFA hurdles and credential synchronization issues
• Act as a remote diagnostic expert for the Windows ecosystem and Google Workspace, resolving connectivity and software roadblocks
• Provide dedicated technical oversight for VPN stability and network resource access to safeguard mission-critical operations
• Translate intricate technical workflows into clear, actionable guidance for non-technical users while maintaining a white-glove service standard
• Maintain high-integrity records of all support interactions within Jira to ensure accurate data for escalation and trend analysis
• Champion enterprise security by coaching users on MFA best practices and proactive credential management
• Recognize high-complexity technical barriers early and facilitate warm hand-offs to senior engineering teams to minimize user downtime
• Experience leveraging AI tools to transform static workflows into responsive, high-output processes

What we're looking for

• 1+ years of experience in a high-volume technical call center or phone-based IT Support
• Exceptional command of the English language with clear, professional diction and a customer-first communication style
• Demonstrated experience with Identity Providers such as JumpCloud, Active Directory, or Okta
• Experience utilizing remote desktop support tools
• Solution-oriented mindset with the ability to remain calm and professional under pressure
• Ability to work a rotating shift schedule that aligns with North American business hours
• Ability to operate a computer and document notes in real-time at 40+ WPM

3 Days in Office: Metropolis values in-person collaboration to drive innovation, strengthen culture, and enhance the Member experience. Our corporate team members hold to our office-first model, which requires employees to be on-site at least four days a week, fostering organic interactions that spark creativity and connection

When you join Metropolis, you'll join a team of world-class product leaders and engineers, building an ecosystem of technologies at the intersection of parking, mobility, and real estate. Our goal is to build an inclusive culture where everyone has a voice and the best idea wins.#LI-SR1 #LI-Onsite

The Associate Service Delivery Manager (ASDM) delivers an end-to-end customer experience across both NOC and Helpdesk, combining service governance, relationship management, and proactive success planning to drive outcomes, reliability, and long-term partnership growth.

You serve as the primary operational contact for service health, escalations, adoption, retention, and customer success outcomes.

KEY RESPONSIBILITIES

1. Customer Success & Relationship Management

Own customer satisfaction, retention, and value realization.
Lead Monthly/Quarterly service reviews with MSP owners/CIOs and decision-makers.
Drive proactive communication, sentiment tracking, and expectation alignment.
Identify upsell/cross-sell opportunities with the Account Manager.
Own churn prevention and risk management; maintain RAG account health.

2. Unified Service Delivery Ownership (NOC + Helpdesk)

Own end-to-end delivery across Helpdesk and NOC, from request/alert through resolution and post-incident follow-up.
Maintain ticket/incident lifecycle health: response times, communication quality, escalation accuracy, and resolution effectiveness.
Ensure performance to SLAs/SLOs and key KPIs (e.g., FCR, TTR, SLA adherence) across both service lines.
Govern monitoring and operations (alert triage, patching, backup, AV/AM) and ensure Helpdesk queue hygiene and productivity.
Track trends via unified dashboards (ticket flow, incidents, alert volumes, patch/backup health); validate tooling/RMM performance and surface systemic risks.
Partner with Helpdesk leadership and NOC engineering on RCA, critical-incident communications, corrective actions, and continuous improvement.

3. Unified Operational Governance

Run unified operating cadences across Helpdesk + NOC.
Own escalation governance: tracking, RCA follow-through, and customer communications.
Maintain CRM/SFDC data accuracy and integrity.
Ensure compliance with contractual SLAs/SLOs and KPIs.
Lead cross-functional escalations with Engineering, Deployment, AM, Billing, Sales, and Support.

4. Onboarding & Adoption

Own onboarding for new unified (NOC + Helpdesk) customers.
Ensure a smooth handoff from Sales to Delivery.
Validate prerequisites (RMM access, credentials, documentation, and KB alignment).
Enable customers on how to engage Helpdesk/NOC effectively (channels, expectations, escalation paths).
Track onboarding milestones, adoption, and outcomes.

5. Reporting & Analytics

Deliver monthly performance reporting across both service lines.
Summarize service quality, incident trends, compliance, RCA themes, and usage analytics.
Present KPI dashboards and prioritized improvement opportunities.
Partner with data/BI resources to improve operational insights.

REQUIRED SKILLS & EXPERIENCE

Technical Skills

Monitoring/RMM: Datto RMM, VSA, VSA X
Ticketing/PSA: Autotask, Salesforce, PSAs
Working knowledge of patching, backup, AV/AM, servers/workstations, and networking
Incident lifecycle and major-incident management fundamentals
Basic OS/network/endpoint troubleshooting
Excel and Power BI reporting

Customer Success Skills

Executive stakeholder management (Owner/C-level)
Renewal and retention ownership
Clear executive communication
Data-driven storytelling
Contract and value alignment

Professional Skills

Analytical, structured problem-solving
Excellent written and verbal communication
High accountability and ownership
Manage multiple customers in parallel
Cross-functional collaboration

Experience

0–5 years in service delivery, customer success, or managed services
Hands-on exposure to both Helpdesk and NOC workflows
MSP/IT services background preferred
Experience managing high-value accounts

SUCCESS METRICS

Renewals/retention
Compliance KPIs and SLA/SLO adherence
CSAT/NPS targets
Kaseya production adoption opportunities
Service-review cadence compliance

ABOUT THE TEAM:

The Information Technology (IT) team is the backbone of our organization, ensuring the seamless and secure operation of our technology. Our mission is to empower employees by providing reliable and innovative IT solutions that enable them to achieve their goals efficiently. We are dedicated to maintaining a robust and secure infrastructure, proactively addressing technical challenges, and offering exceptional support to foster a digitally driven and collaborative work environment.

The IT team plays a crucial role in managing our technology infrastructure, from resolving hardware and software issues to overseeing application updates and integrations, and monitoring SaaS applications, web traffic, and access to ensure a secure environment. We are committed to minimizing disruptions and ensuring uninterrupted access to essential resources through proactive support and timely resolutions

ABOUT THE ROLE: 

As IT Workplace Operations Engineer, you will play a key role in ensuring a seamless, secure, and scalable IT experience across our global hybrid workforce. This is a hands-on technical role with growing ownership - you'll move beyond day-to-day support to take responsibility for IT systems, processes, and service quality across your area.

Working closely with Workplace, Security, People Ops and Engineering teams, you'll contribute to both the operational running of IT and the continuous improvement of how we deliver it. This is the right role for someone who has solid IT foundations and is ready to take the next step - owning workstreams, driving small-scale improvements, and becoming a trusted technical resource for the team and the wider business.

• Support and maintain IT operations for in-office and remote teams, ensuring consistent, high-quality service delivery with minimal disruption
• Take ownership of endpoint and device management across Intune, Jamf, MDM and SSO platforms, ensuring availability, performance and compliance
• Manage IT asset lifecycle end-to-end - procurement coordination, provisioning, lifecycle tracking, audit support and secure decommissioning
• Ensure a smooth employee experience by owning onboarding and offboarding device workflows, working closely with People Ops and Security
• Manage and maintain office AV equipment and conference room technology, ensuring reliability for day-to-day and event use
• Identify and implement process improvements and lightweight automation opportunities to reduce manual work and improve support efficiency
• Contribute to the documentation of IT processes, runbooks and workflows, helping move the team from reactive to proactive operations
• Support compliance with company security policies and industry standards, contributing to audits and risk assessments as needed
• Collaborate with cross-functional teams including Engineering, Security and Workplace on IT initiatives and policy alignment
• Act as a go-to technical resource for junior colleagues, providing guidance, knowledge-sharing and hands-on support to raise the team's overall capability
• Participate in the on-call rotation to provide after-hours technical support when required

WHAT WE ARE LOOKING FOR: 

• 3-5 years of experience in IT operations or workplace support, with clear progression beyond helpdesk into systems ownership, hands-on expertise with modern IT tools including MS Intune, Jamf, Meraki Wireless Networks, and Okta.
• Well-versed in ITIL principles and fluent in ITSM platforms such as Jira or ServiceNow across incident, request and change management
• Confident troubleshooting Windows and Mac devices across hardware, software and connectivity issues
• Solid working knowledge of G-Suite and Microsoft 365 administration and support
• Competent in AV and conference room technology management, keeping environments reliable for everyday use and events
• Beginning to explore automation, scripting or Infrastructure as Code - GitHub or Terraform exposure is a plus
• Strong documentation habits - able to write clear runbooks, process guides and handover notes
• A natural go-to for junior team members - approachable, knowledgeable, and invested in bringing others along
• Effective communicator who can engage confidently with both technical peers and non-technical stakeholders
• Comfortable working in a fast-paced, high-growth environment where priorities shift and ownership is encouraged

WHAT YOU’LL GET IN RETURN:

• Competitive Compensation -  competitive salary and share options
• Time Off – Generous annual leave on top of bank holidays.
• Parental Leave – Paid maternity, paternity, and adoption leave to support your family journey.
• Sabbatical – Extended unpaid and paid leave options after completing milestone years with Tide.
• Health Insurance – Private family insurance with additional OPD coverage and top-up options.
• Life & Accident Cover – Comprehensive accidental and life insurance protection.
• Mental Wellbeing – Access to therapy sessions, courses, meditations, and workshops.
• Volunteering & Development Days – Paid days annually for volunteering or personal growth.
• Learning & Development – Annual budget for books, courses, coaching, and more.
• WOO (Work Outside the Office) – Work from abroad for up to 90 days annually.
• Home Office Setup – Contribution towards setting up your home office
• Laptop Ownership – Keep your old laptop and get a new one when it’s time for a replacement.
• Snacks & Meals – Office perks with snacks, coffee, tea, and lunch (location dependent).

Interactive Brokers' fast-growing online brokerage unit is expanding its Client Services operations. We seek a passionate candidate with strong analytical and client service skills.

Due to the continued expansion of our business activities, we have the following exciting opportunity for a motivated professional. 

Key Responsibilities:

• Investigation of client inquiries encompassing a broad array of themes, including margin analysis, position liquidations, trade cancellation requests, order trigger conditions, products and global exchanges, order status and execution inquiries
• Resolve routine and complex client inquiries, concerns and complaints via telephone, tickets, and chats thoroughly and expeditiously, utilizing sound judgment with an emphasis on courtesy.
• Familiarize with various proprietary platforms, including trading systems and administrative portals, to educate clients to align with our self-service and highly automated business model.
• Coordinate activities with other local and international Client Service divisions and interact with external departments such as Programming, Clearing, Cashiering and Compliance and other service groups worldwide.
• Analysis of existing systems and procedures to recommend and assist in implementing enhancements
• Contribute to the development of client service systems, policies and procedures.

Qualifications & Experience:

• Fluent in English with strong verbal and written communication skills
• University degree/Bachelor's in finance, economics, or related field with a minimum of two years of financial industry experience
• If Fresher, MBA or Master's Degree in Finance or a related field. Candidates with trading experience would be preferred.
• In-depth understanding of financial markets, margin methodologies, execution platforms, exchange operations and regulations
• Excellent product knowledge: Equities, Options, Futures, Options on Futures, Fixed income, Mutual Funds, FX, CFDs, Crypto
• Strong PC technologies proficiency: Advanced Excel, Office Suite, Email
• Trouble-shooter with a critical thinking mindset, passionate about technology and financial markets
• Self-starter, able to handle stress, with the ability to work independently as well as part of a team
• NISM-certified Series 7 (Capital markets) and Series 8 (Equity Derivatives) or in the process of obtaining both certifications 

Company Benefits & Perks: 

• Competitive salary package.
• Performance-based annual bonus (cash and stocks).
• Group Medical & Life Insurance.
• Modern offices with free amenities and fully stocked cafeterias.
• Monthly food card and company-paid snacks.
• Hardship/shift allowance with company-provided pickup & drop facility*
• Attractive employee referral bonus.
• Frequent company-sponsored team-building events and outings.

* Depending upon the shifts.

**The benefits package is subject to change at the management's discretion.

About Payoneer

Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 markets.

By taking the complexity out of the financial workflows–including everything from global payments and compliance, to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.

Role summary 
Location: India, Payoneer office
Hybrid
Full-time

We’re looking for a motivated, detail-oriented junior professional to own the day-to-day operations behind our pricing and packaging processes. In this role, you will consolidate work that is currently distributed across teams and regions and manage it end to end—handling requests, validating inputs, coordinating approvals, governance checks, ensuring accurate setup and timely delivery. You will also use analytics to track progress and performance, monitor key trends, and share insights that help us improve execution and scale.

This is a strong entry point into Payoneer’s Pricing team and the broader high-tech environment—ideal for someone eager to learn, comfortable with hands-on execution, and excited to grow as we scale the function and automate over time.

What you’ll do

• Own the day-to-day pricing and packaging operational flow from start to finish
• Be the main point of contact for GTM operational requests related to pricing, packages, and commercial agreements
• Collect and validate inputs (customer details, deal terms, required fields), ensuring nothing is missing
• Coordinate approvals and governance checks based on defined policies and process standards
• Manage agreement and contract workflow coordination, including version control and readiness for signature
• Work closely with Sales, Customer Success, Deal Desk, Salesforce Admins, and configuration teams to unblock issues and keep work moving
• Ensure accurate setup and configuration in systems and tools, followed by final quality checks

• Use analytics to track package performance and adoption by segment and region (e.g., win rate, ARR, NRR), and share insights to improve execution and the offering.

• Document manual steps and recurring issues to help simplify the work and prepare for automation
• Preform analytical analysis on package financial impact customer base ,service adoption such as win rate , ARR, NRR LTV, winning use cane revenue and more

Who you are

• 1–3 years of experience in revenue/business/ sales operations, operations, analytics or a related field
• Comfortable working with data and analytics tools (Excel, Google Sheets, Looker or similar)
• Experience with Salesforce, contract management, or pricing/configuration tools is a plus
• Highly organized with a strong attention to detail and a drive to bring structure to ambiguous situations
• A team player who enjoys cross-functional collaboration and can work effectively across multiple regions and stakeholder groups
• Proactive, self-motivated, and genuinely excited to get your hands dirty and build something
• Eager to grow in a high-tech environment ,this is a great entry-level opportunity for the right candidate

#LI-ST3

The Payoneer Ways of Working

Act as our customer’s partner on the inside

Learning what they need and creating what will help them go further.

Continuously improve

Always striving for a higher standard than our last.

Do it. Own it.

Being fearlessly accountable in everything we do.

Build each other up

Helping each other grow, as professionals and people.

If this sounds like a business, a community, and a mission you want to be part of, click now to apply.

We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.

You will report to our Deal Desk Manager located in our Bellevue office, but this role will be based in Bangalore.

You Will:

• Be a trusted advisor to the Global Sales Teams for deal structuring and support other company partners throughout the sales cycle to expedite deal execution
• Provide guidance on routine to moderately complex deal structures in a way that maximizes ACV and customer satisfaction, and manages risk for Smartsheet Work with multiple teams including Sales, Finance, Legal, Deal Operations, Pricing, Billing, and Compliance to address custom deal requirements
• Enhance specialized issues to appropriate partners and bring resolution to those issues.
• Be the main contact to lead deals through appropriate approval levelReview deal progression and collaborate with team members to ensure deal cycle times and precise execution.
• Follow a same-day response commitment to set service standards that can be relied upon
• Review submitted Deal Requests for accuracy and conformance to Smartsheet sales order acceptance policies
• Ensure all approved requests have been documented observing Finance Operations and accounting processes
• Ensure compliance with internal controls and work towards zero processing errors
• Establish and lead project improvement plans with defined timeline
• Contribute to different process improvement projects
• Other duties as assigned
• Working time - US East - 6pm - 3 am 

You Have:

• 5+ years of relevant Deal Desk or Sales Support experience in a SaaS company with Direct, Channel, Government, Services, and International Sales.
• An understanding of sales process, Billing, revenue recognition including structuring of a deal and contract management.
• Consulted on common deal patterns
• Experience supporting Resellers
• Affect change within the organization to improve processes
• Excellent oral/written communication skills
• Work flexible hours on a rotating schedule for coverage to support EMEA and APAC Sales teams
• Working knowledge of Salesforce, CPQ, Netsuite, or similar systems CRM and ERP systems

Smartsheet is a tech company with a human story to tell. We’re here to empower teams to manage projects, automate workflows, and rapidly build new secure solutions, using simple no-code tools. We’re revolutionaries – so for us changing the way the world works is all in a day’s work.

The Deal Desk Manager is responsible for supporting the Global Sales teams with facilitation of complex deals through the Quote to Cash sales cycle. This position will work collaboratively at every level across Sales, Professional Services, Legal, Privacy, Finance, Security, Compliance, Product and Revenue Recognition Accounting teams to ensure deals are structured and negotiated to comply with Smartsheet policies and processes.

This position is Hybrid and reports to the Senior Manager, Deal Desk in Bellevue, WA. 

You Will: 

• Be the primary point of contact to the sales team in the EMEA region.
• Manage daily operations and internal controls for the Deal Desk team.
• Elevate specialized issues to appropriate business partners for approvals to ensure resolution.
• Act as a trusted advisor to the Global Sales Teams for deal structuring and support other internal stakeholders throughout the sales cycle to expedite deal execution.
• Provide guidance on complex deal structures in a way that maximizes ACV and customer satisfaction, and manages risk for Smartsheet.
• Navigate and deal with ambiguity and potential blockers to bring the clarity needed to close the deal.
• Become a subject matter expert on the Quote to Cash sales cycle to empower and educate the sales team on the latest product bundles and offerings.
• Adhere to published Service Level Agreements (SLAs)to set service standards that can be relied upon.
• Keep up to date with new company policies, initiatives, and offerings and share for awareness to Sales and internal stakeholders.
• Serve as one of the main catalysts for driving efficiencies in Smartsheet’s quote-to-order process.
• Ensure compliance with internal controls and work towards zero processing errors.
• Perform other duties as assigned.
• This is an Individual Contributor role 
• Work timings would be EMEA Shift - 1PM IST - 10 PM IST

You Have: 

• Bachelor's Degree in Business Administration or related business field preferred.
• Proficiency in overall complex SaaS or Cloud Enterprise deal structures for software licensing, services and renewal deals. 
• Minimum of 8+ years of relevant Deal Desk or Sales Operations experience in a prominent enterprise software company with Direct, Channel, Government, Services, and International Sales is highly desirable.
• Highly organized with an ability to balance being detail-oriented as well as seeing the big picture.
• Excellent communication and presentation skills with the ability to be a calming influence while having a commanding presence across teams.
• Ability to work flexible hours on a rotating schedule for coverage to support the USand the APAC Sales teams.
• Working knowledge of Salesforce, CPQ, Netsuite, or similar systems CRM and ERP systems.
• Highly organized, detail-oriented, and with a high level of accuracy with an ability to handle multiple project timelines at once.

L1 Support Specialist – Customer Support (SaaS)

Shift: Willingness to work in US rotational shifts including evening/night to support global customers. Transport provided

About the Role:

We are seeking a customer-focused L1 Support Specialist to join our Bangalore-based support team. In this role, you will be the first point of contact for customers, providing timely, high-quality support and resolving common product and usage issues. You will play a critical role in delivering a great customer experience while building strong product and technical fundamentals.

This is an excellent opportunity for someone early in their support career who is eager to learn, grow technical skills, and build a long-term career in SaaS support.

What You’ll Do:

• Provide frontline support to customers via chat, email, zoom, and phone
• Troubleshoot and resolve common product, configuration, and usage issues
• Understand customer problems, reproduce issues when needed, and document findings clearly
• Follow established troubleshooting guides and workflows
• Escalate complex or unresolved issues to L2/L3 teams with complete context
• Educate customers on product features and best practices
• Maintain accurate case notes and update knowledge base articles as needed
• Meet defined SLAs, quality standards, and productivity targets

Technical Skills (Must Have)

• Basic understanding of web-based/SaaS applications
• Familiarity with browsers, operating systems, and basic networking concepts
• Ability to read and understand simple error messages and logs
• Comfortable learning new tools and technologies quickly
• Basic proficiency with spreadsheets and documentation tools
• Experience using or exposure to ticketing systems (Zendesk, Freshdesk, Salesforce, Jira, or similar)

Customer Support Skills (Must Have)

• 1–3 years of experience in customer support, service desk, or technical support
• Strong written and spoken English communication skills
• Ability to explain simple technical concepts clearly
• Customer-first attitude with empathy and patience
• Good problem-solving and analytical thinking
• Ability to multitask and manage multiple tickets
• Willingness to work in a fast-paced, metric-driven environment

Preferred Skills & Qualifications: Technical Skills (Preferred)

• Exposure to workflow, project management, or collaboration tools
• Basic understanding of APIs, integrations, or authentication concepts (SSO, OAuth)
• Familiarity with SQL, JSON, or scripting fundamentals
• Experience supporting B2B SaaS products
• Customer Support Skills (Preferred)
• Experience supporting global customers
• Prior experience with chat and phone support
• Knowledge of ITIL fundamentals
• Interest in growing into L2/L3 technical support or specialist roles

What Success Looks Like:

• Consistently meets SLAs and quality targets
• High CSAT for L1- owned cases
• Accurate triage and effective escalations
• Demonstrated growth in product and technical knowledge
• Positive collaboration with peers and senior support engineers

L1 Support Specialist – Customer Support (SaaS)

Location: Bangalore, India (Office-based / Hybrid)

Shift: Willingness to work in rotational shifts including evening/night to support global customers. Transport provided

About the Role:

We are seeking a customer-focused L1 Support Specialist to join our Bangalore-based support team. In this role, you will be the first point of contact for customers, providing timely, high-quality support and resolving common product and usage issues. You will play a critical role in delivering a great customer experience while building strong product and technical fundamentals.

This is an excellent opportunity for someone early in their support career who is eager to learn, grow technical skills, and build a long-term career in SaaS support.

What You’ll Do:

• Provide frontline support to customers via chat, email, zoom, and phone
• Troubleshoot and resolve common product, configuration, and usage issues
• Understand customer problems, reproduce issues when needed, and document findings clearly
• Follow established troubleshooting guides and workflows
• Escalate complex or unresolved issues to L2/L3 teams with complete context
• Educate customers on product features and best practices
• Maintain accurate case notes and update knowledge base articles as needed
• Meet defined SLAs, quality standards, and productivity targets
• Must-Have Skills & Qualifications:
• Technical Skills (Must Have)
• Basic understanding of web-based/SaaS applications
• Familiarity with browsers, operating systems, and basic networking concepts
• Ability to read and understand simple error messages and logs
• Comfortable learning new tools and technologies quickly
• Basic proficiency with spreadsheets and documentation tools
• Experience using or exposure to ticketing systems (Zendesk, Freshdesk, Salesforce, Jira, or similar)

Customer Support Skills (Must Have)

• 1–3 years of experience in customer support, service desk, or technical support
• Strong written and spoken English communication skills
• Ability to explain simple technical concepts clearly
• Customer-first attitude with empathy and patience
• Good problem-solving and analytical thinking
• Ability to multitask and manage multiple tickets
• Willingness to work in a fast-paced, metric-driven environment

Preferred Skills & Qualifications: Technical Skills (Preferred)

• Exposure to workflow, project management, or collaboration tools
• Basic understanding of APIs, integrations, or authentication concepts (SSO, OAuth)
• Familiarity with SQL, JSON, or scripting fundamentals
• Experience supporting B2B SaaS products
• Customer Support Skills (Preferred)
• Experience supporting global customers
• Prior experience with chat and phone support
• Knowledge of ITIL fundamentals
• Interest in growing into L2/L3 technical support or specialist roles

What Success Looks Like:

• Consistently meets SLAs and quality targets
• High CSAT for L1- owned cases
• Accurate triage and effective escalations
• Demonstrated growth in product and technical knowledge
• Positive collaboration with peers and senior support engineers

Smartsheet is looking for a highly technical leader to head our India-based Service Desk and IT Automation operations. This is a working manager role that requires both hands-on technical execution and team leadership. You will manage a team spanning Service Desk, Tier 1 SOC support, and IT Automation Engineering — driving the technical maturity of our global support infrastructure through automation, scripting, and deep systems integration.

This is a unique working manager role that requires both hands-on technical contribution and team leadership. The position operates in a collaborative matrix structure, where the India-based manager ensures execution and delivery while US-based managers maintain accountability for outcomes and strategic direction. This role reports directly to the Director of End User Systems with close, cooperative partnership with US-based Desktop Support managers.

You Will

IT Automation & Architecture

• Support the IT automation function, driving initiatives that reduce repetitive work and scale operations efficiently
• Identify repetitive Tier 1 tasks and drive end-to-end automation from identification through build, testing, and measurement
• Mentor team on automation best practices and review technical designs before deployment

Team Leadership & Execution

• Manage India-based Service Desk team with daily coordination with US managers
• Ensure clear direction, track progress, remove blockers, and escalate capacity constraints to the Director
• Monitor team performance against SLAs, quality standards, and service desk metrics
• Lead new employee onboarding sessions

Hands-On Technical Contribution

• Resolve tickets across hardware, software, network, and user access; handle overflow and critical issues
• Perform desktop administration: software deployment, system configuration, user provisioning, and hardware lifecycle management
• Create and maintain knowledge base articles and process documentation

Security & People Development

• Oversee Tier 1 SOC operations: triage, alert response, and adherence to incident response playbooks
• Coach, mentor, and support career growth for India-based engineers; hire and develop top technical talent

You Have

Experience

• 8+ years in IT engineering or Service Desk operations, including automation engineering experience
• 4+ years managing or leading technical support teams in matrixed or distributed organizations
• Proven track record delivering cross-functional projects with technical ambiguity

Technical Skills

• Deep proficiency in PowerShell or Python; experience building scalable IT automation workflows
• Strong hands-on experience with Freshservice (or similar ITSM), including workflow orchestration and API integrations
• Experience with Active Directory, M365, Jamf, and endpoint management via Intune and/or Jamf
• Working knowledge of EDR platforms, firewalls, and incident response; familiarity with ITIL or equivalent frameworks

Work Style

• Excellent English communication skills; self-motivated with strong follow-through
• Comfortable balancing hands-on technical work with management in a US-directed, India-based structure
• Flexible to accommodate daily cross-timezone coordination (India ↔ US)
• Degree in Computer Science, Engineering, or equivalent practical experience
  
  

Working Relationship Model:

Direct Report: Director of End User Systems | Daily Coordination: US-based Desktop Support managers | Responsibility: Ensuring work execution and providing on-site team support | Accountability for Outcomes: Resides with US-based managers

Note: This role requires daily coordination with US-based teams and flexibility in working hours to accommodate cross-timezone collaboration.

We are looking for a bright and motivated Help Desk Engineer to deliver enterprise-level technical support to our internal customers. You’ll be the first point of contact for troubleshooting and resolving IT issues via phone, email, chat, and ticketing systems.
This is a high-impact role where your technical expertise and customer-first mindset will directly contribute to the productivity of our global teams.

Responsibilities
• Provide Tier 1 support for desktops, laptops, mobile devices, printers, and peripherals.
• Troubleshoot issues related to Microsoft 365, Windows OS, Exchange Admin, Google Workspace, and VPN/Wi-Fi connectivity.
• Resolve incidents and service requests using ITSM tools and follow ITIL best practices.
• Maintain accurate documentation of issues and resolutions in the help desk system.
• Escalate complex issues to appropriate teams while ensuring timely follow-up.
• Collaborate with global IT teams to support onboarding/offboarding and hardware provisioning.

Requirements: 
• 1–3 years of experience in a Help Desk or IT Support role.
• Strong knowledge of Microsoft domain environments, Active Directory, Windows and Mac OS.
• Familiarity with ITSM tools and ticketing systems.
• Understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN).
• Excellent communication and interpersonal skills.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Certifications like CompTIA A+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator Associate.
• Experience supporting global teams across multiple time zones.

Currently Hiring 

Flex -Security Officers $20.69

Weekend Shifts available

Must have some open schedule availability

Weekend and holiday availability is required

The ideal candidate will have previous experience in security or customer service fields. State training and licensing assistance may be available for qualified candidates. 

Security Officers, sometimes referred to as Security Guards, deter criminal activity, protect property and enforce rules on a property. Some monitor surveillance cameras and alarms from a stationary position, while others patrol areas and do security checks. In factories and offices, Security Officers provide protection for equipment and workers along with checking the credentials of vehicles and individuals coming and going from the premises.

Available Security Officer Positions:

• Rover : Foot or vehicle patrols, responsible for detecting any suspicious behavior and preventing vandalism, thefts or other criminal behavior, etc.
• Gatehouse: Greet residents and guests with a friendly demeanor, check identification, log visitor vehicles, announce visitors, control access to all persons to the property, etc.
• Front Desk: Acknowledge and greet all guests with utmost courtesy and urgency, customer service, access control, greeting residents and guests with a courteous demeanor, monitor CCTV camera systems, announce visitors, distribute packages, etc.

Qualifications:

• At least 21 years of age or older
• High school diploma or equivalent
• Valid Driver's License
• Must be able to stand for up to 8-hour periods
• Must be able to do extensive walking and stair climbing
• Must be able to lift up to 10lbs
• Valid state licensing, if applicable
• Strong customer service skills
• Familiarity with report writing
• Monitoring and surveillance experience
• Must be able to multitask and prioritize assigned tasks
• Previous security experience is not required however is a PLUS!

Benefits:

• Insurance: medical, vision and dental
• Short term disability
• Critical care/Hospital Indemnity
• Complimentary life insurance
• Pet insurance
• Legal assistance/guidance
• Identity theft protection
• Paid on the job training
• Paid time off 
• Bi-Weekly Pay
• Competitive compensation
• Career advancement opportunities
• Continuous learning opportunities through LMS
• Employee referral bonus program
• Employee assistance program (EAP)
• Employee recognition events
• Employee performance incentives/rewards
• Professional growth and development opportunities

#IND3

Overview:

We are building the next generation of our SaaS platform, and we need someone to own the quality architecture that makes it all trustworthy. As a Principal Technology Architect - QA, you will design the systems, standards, and governance that raise the bar for quality across every product segment we ship.

We are an AI-first organization. You will put that into practice by bringing AI-driven testing, intelligent automation, and modern quality tooling into the way our teams work every day. This is a hands-on architecture role, not a policy desk. You will build test frameworks, design quality gates, set reliability targets, and create the shared infrastructure that teams actually adopt because it makes their lives easier.  You will work closely with engineering leadership to connect quality strategy to business outcomes. When you recommend a change, people across the org will listen, because your technical credibility and track record back it up.  You will also mentor engineers, shape how we hire for quality mindset, and help grow the next generation of technical leaders on our teams.  If you get excited about solving hard problems at scale, rethinking how quality works in a modern SaaS org, and leaving things better than you found them, we would love to talk.

What you will do:

• Set the quality architecture direction for the org: design quality gates, define reliability targets, and choose the testing infrastructure that all product segments build on.
• Build and maintain a governance model for quality practices so that standards, processes, and tooling are adopted consistently across engineering teams.
• Design and deliver scalable test automation frameworks that teams can adopt and extend to improve coverage, speed, and confidence in every release.
• Bring AI into quality engineering: evaluate and roll out AI-driven test generation, intelligent test selection, defect prediction, and automated monitoring.
• Own the performance and resilience strategy: set performance budgets, define monitoring standards, and create disaster recovery and incident response frameworks.
• Partner with product and engineering leaders to balance release velocity with system health, making sure teams can ship fast without cutting corners on quality.
• Evaluate and introduce new tools, patterns, and practices that keep our quality approach current as the platform and industry evolve.
• Mentor engineers across teams, raise the bar on how we hire for quality mindset, and contribute to engineering maturity across the organization.
• Represent Precisely externally as a thought leader in quality engineering through talks, writing, or industry engagement.

What we are looking for:

Required:

• Education: Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field. Equivalent work experience is accepted in place of a degree. An advanced degree is a plus.
• Experience: 15+ years of progressive experience in software quality engineering, test architecture, or related technical leadership roles, with demonstrated org-wide architecture leadership
• Quality architecture: Deep expertise in test automation frameworks, CI/CD pipeline design, quality gate implementation, and testing strategies for large-scale SaaS platforms.
• AI: Hands-on experience applying AI to quality workflows (e.g. AI-driven test generation, intelligent test selection, or automated defect detection)
• Leadership: Track record of driving adoption of technical standards across multiple teams or product areas, including working with leaders who do not report to you
• Travel is required: Yes – Approximately 10%

AI Skills/Knowledge:

• Comfortable using generative AI tools (e.g. GitHub Copilot, Claude Code, or custom LLM integrations) to accelerate day-to-day quality workflows such as test generation, defect triage, and root-cause analysis.
• Able to critically evaluate AI-generated outputs and set guardrails so that AI-produced test artifacts meet reliability, security, and compliance standards.
• Experience evaluating and integrating AI-powered quality tools (e.g. autonomous testing platforms, AI-based test maintenance, predictive analytics for defect detection) into org-wide workflows.
• Open to continuously adopting new AI capabilities as they emerge and excited to shape how the org integrates them into quality practices.

Preferred Skills:

• Experience defining and scaling quality practices across multiple product segments in a large SaaS or cloud-native organization.
• Familiarity with contract testing, chaos engineering, or advanced reliability practices (SLOs/SLIs, error budgets).
• Bonus points for experience establishing quality centers of excellence or community-of-practice models across engineering organizations.
• Exposure to security testing practices, compliance frameworks, or regulated industry quality standards.
• Experience with observability and monitoring platforms (Datadog, Splunk, Grafana, PagerDuty) at an architectural level.
• Track record of representing an organization externally through conference talks, published writing, or industry working groups in quality engineering.

#LI-SR1

Job Description

Position Summary:

The primary responsibility of the Clinical Systems Administrator is to provide business administration support for the Sponsor’s clinical systems, including but not limited to eTMF/CTMS, IRT and EDC systems (i.e., Veeva Clinical Vault and Medidata CTMS). The Clinical Systems Administrator will work with the Clinical Systems Manager/Sr. Manager and Project teams to ensure on-time deliverables and provide clinical systems user support as outlined below.

Essential functions of the job include but are not limited to:

• Responsible for User Access management for internal, sponsor and 3rd party access requests to the Clinical Systems and other business systems.
• Manages the data entry into the Global Directory within Precisions Clinical System of all Sites, Institutions and update as required.
• Manages the creation of studies, countries and sites within the Clinical System
• Responsible for resolving help desk tickets assigned, either by answering questions, trouble shoot problems or identify system performance issues or deficiencies.
• Perform Clinical System modifications and updates to picklists, field requirements
• Manages the review of Clinical System processes and procedures
• Supports with initiating the integrations between the Clinical system and Electronic Data Capture system
• Performs archival steps within the Clinical System as the request was received.
• Support the leads or manager in any ad-hoc tasks assigned.

Qualifications:

Minimum Required:

• Degree, or equivalent experience ideally in a business, scientific or healthcare discipline
• 2 years’ clinical trial experience with 2 years of experience with Clinical Systems

Other Required:

• Experience in clinical trial systems (e.g., CTMS, EDC, eTMF and RTMS) with detailed understanding of requirements gathering, documentation, configuration and integrations.

Preferred:

• Demonstrate skills in effective communication (written, oral, and presentation) to all levels including end-users, vendors, and Management Teams.
• Possess the ability to effectively communicate business needs to IT technology partners.

Skills:

• Ability to resolve issues independently with good judgement to escalate appropriately.
• Ability to learn new systems and integration requirements.
• Strong interpersonal, verbal and written communication skills

Job Description

Position Summary:

The primary responsibility of the Clinical Systems Administrator is to provide business administration support for the Sponsor’s clinical systems, including but not limited to eTMF/CTMS, IRT and EDC systems (i.e., Veeva Clinical Vault and Medidata CTMS). The Clinical Systems Administrator will work with the Clinical Systems Manager/Sr. Manager and Project teams to ensure on-time deliverables and provide clinical systems user support as outlined below.

Essential functions of the job include but are not limited to:

• Responsible for User Access management for internal, sponsor and 3rd party access requests to the Clinical Systems and other business systems.
• Manages the data entry into the Global Directory within Precisions Clinical System of all Sites, Institutions and update as required.
• Manages the creation of studies, countries and sites within the Clinical System
• Responsible for resolving help desk tickets assigned, either by answering questions, trouble shoot problems or identify system performance issues or deficiencies.
• Perform Clinical System modifications and updates to picklists, field requirements
• Manages the review of Clinical System processes and procedures
• Supports with initiating the integrations between the Clinical system and Electronic Data Capture system
• Performs archival steps within the Clinical System as the request was received.
• Support the leads or manager in any ad-hoc tasks assigned.

Qualifications:

Minimum Required:

• Degree, or equivalent experience ideally in a business, scientific or healthcare discipline
• 2 years’ clinical trial experience with 2 years of experience with Clinical Systems

Other Required:

• Experience in clinical trial systems (e.g., CTMS, EDC, eTMF and RTMS) with detailed understanding of requirements gathering, documentation, configuration and integrations.

Preferred:

• Demonstrate skills in effective communication (written, oral, and presentation) to all levels including end-users, vendors, and Management Teams.
• Possess the ability to effectively communicate business needs to IT technology partners.

Skills:

• Ability to resolve issues independently with good judgement to escalate appropriately.
• Ability to learn new systems and integration requirements.
• Strong interpersonal, verbal and written communication skills

THE ROLE

As a Territory Systems Engineer (TSE), you’ll play a critical role in supporting the Territory Account Executive (TAE) to bring Everpure’s vision to life. You’ll act as the technical backbone of the territory, helping customers and partners validate solutions, modernize their infrastructure, and unlock the full value of their data.
You’ll work closely with the TAE, Partner SEs, and channel partners across your assigned region, enabling technical success throughout the sales cycle. This role combines hands-on technical expertise, partner enablement, and cross-functional collaboration to accelerate deal progression and drive customer outcomes.

At Everpure, you’ll be part of a culture built on curiosity, innovation, and integrity—where technical excellence and collaboration are key to winning. This is your opportunity to grow your career while making a measurable impact in a fast-moving, partner-led environment.

WHAT YOU'LL DO

As a Territory Systems Engineer (TSE), you will:

• Support Technical Sales Execution & Deal Progression: Partner closely with the TAE and Partner SEs to align on technical strategy, validate solutions, and support opportunities throughout the sales cycle.
• Provide Technical Validation & Sizing Expertise: Review and guide complex solution designs, sizing, quotes, and proposal design ensuring accuracy while empowering partners to become more self-sufficient.
• Articulating Everpure’s value: Create Everpure Value Reviews (EVRs) and present them to customers in a clear and compelling way, effectively communicating how Everpure’s solutions deliver meaningful value and benefits to their business. 
• Account management: Maintaining customer satisfaction by collaborating with the support organization and maintaining strong customer relationships.
• Enable Partners & Build Technical Capability: Deliver ongoing enablement to non-named and developing partners through training, tools, and resources to strengthen their technical capabilities and sales effectiveness.
• Act as a Technical Advisor & Helpdesk Resource: Serve as a go-to technical point of contact for partners across the territory, providing troubleshooting support and guidance across customer opportunities.
• Drive Tool Adoption & Sales Process Alignment: Promote and ensure effective use of Everpure’s tools and platforms across the sales cycle to improve efficiency, consistency, and deal velocity.
• Strengthen Channel Collaboration: Build strong relationships with partner SEs, Distribution Account Managers (DAMs), and Partner Technical Managers (PTMs) to align technical and sales efforts across opportunities.
• Coordinate Technical Resources & Events: Organize and support technical workshops, bootcamps, and enablement sessions by collaborating with specialists, corporate teams, and partner stakeholders.
• Support Partner Program Success: Collaborate with DAMs and PTMs to track partner performance, support program initiatives, and contribute to overall partner ecosystem growth.
• We are primarily an in-office environment and therefore, you will be expected to work from the Bangalore/Mumbai office in compliance with Everpure's policies, unless you are on PTO, or work travel, or other approved leave.

WHAT YOU BRING

To excel in this role, you should have:

• Technical Expertise: A strong foundation in enterprise infrastructure, storage technologies, and modern architectures, with the ability to translate complex concepts into business value.
• Sales & Solution Alignment in partner organization: Experience supporting technical aspects of the sales cycle, including solution validation, sizing, and customer-facing engagements in a B2B technology environment in partner landscape
• Partner-Focused Mindset: Proven ability to work effectively with channel partners, enabling their success while driving alignment across multiple stakeholders.
• Collaboration & Communication: Strong interpersonal and communication skills, with the ability to engage technical and non-technical audiences and build trusted relationships.
• Enablement & Coaching Ability: A passion for teaching, mentoring, and empowering partners through training, tools, and shared best practices.
• Operational Discipline: Ability to manage multiple priorities, coordinate across teams, and maintain structure in a fast-paced, high-activity environment.
• Problem-Solving & Adaptability: A proactive, solutions-oriented mindset with the ability to troubleshoot issues and adapt quickly to changing customer and partner needs.
• Bachelor’s degree (BS/BA/BE) required
• 4-6+ years of B2B professional experience, preferably in systems engineering, technical sales, or customer-facing technical roles
• Experience in enterprise storage or related infrastructure technologies
• Ability to work in a collaborative, team-oriented environment
• Fluency in English required; additional regional language skills preferred 
• Willing to work aligned with the India region, operating from the office
• Comfortable with a 5-day work week, including significant travel commitments (approximately 70% travel, 30% office-based work).
• Open to relocation between Bangalore and Mumbai, with flexibility to spend an initial 6 months in one location before transitioning to the other based on business requirements.

NICE TO HAVE

• Industry Knowledge:Familiarity with enterprise storage, data management, and emerging infrastructure trends.
• Channel Experience:Understanding of partner-led sales models and experience working within a channel ecosystem.
• Technical Certifications:Relevant certifications in storage, cloud, or infrastructure technologies.
• Digital Tools: Experience using technical and sales tools for sizing, design, and collaboration.

#LI-ONSITE

THE ROLE

As a Territory Systems Engineer (TSE), you’ll play a critical role in supporting the Territory Account Executive (TAE) to bring Everpure’s vision to life. You’ll act as the technical backbone of the territory, helping customers and partners validate solutions, modernize their infrastructure, and unlock the full value of their data.
You’ll work closely with the TAE, Partner SEs, and channel partners across your assigned region, enabling technical success throughout the sales cycle. This role combines hands-on technical expertise, partner enablement, and cross-functional collaboration to accelerate deal progression and drive customer outcomes.

At Everpure, you’ll be part of a culture built on curiosity, innovation, and integrity—where technical excellence and collaboration are key to winning. This is your opportunity to grow your career while making a measurable impact in a fast-moving, partner-led environment.

WHAT YOU'LL DO

As a Territory Systems Engineer (TSE), you will:

• Support Technical Sales Execution & Deal Progression: Partner closely with the TAE and Partner SEs to align on technical strategy, validate solutions, and support opportunities throughout the sales cycle.
• Provide Technical Validation & Sizing Expertise: Review and guide complex solution designs, sizing, quotes, and proposal design ensuring accuracy while empowering partners to become more self-sufficient.
• Articulating Everpure’s value: Create Everpure Value Reviews (EVRs) and present them to customers in a clear and compelling way, effectively communicating how Everpure’s solutions deliver meaningful value and benefits to their business. 
• Account management: Maintaining customer satisfaction by collaborating with the support organization and maintaining strong customer relationships.
• Enable Partners & Build Technical Capability: Deliver ongoing enablement to non-named and developing partners through training, tools, and resources to strengthen their technical capabilities and sales effectiveness.
• Act as a Technical Advisor & Helpdesk Resource: Serve as a go-to technical point of contact for partners across the territory, providing troubleshooting support and guidance across customer opportunities.
• Drive Tool Adoption & Sales Process Alignment: Promote and ensure effective use of Everpure’s tools and platforms across the sales cycle to improve efficiency, consistency, and deal velocity.
• Strengthen Channel Collaboration: Build strong relationships with partner SEs, Distribution Account Managers (DAMs), and Partner Technical Managers (PTMs) to align technical and sales efforts across opportunities.
• Coordinate Technical Resources & Events: Organize and support technical workshops, bootcamps, and enablement sessions by collaborating with specialists, corporate teams, and partner stakeholders.
• Support Partner Program Success: Collaborate with DAMs and PTMs to track partner performance, support program initiatives, and contribute to overall partner ecosystem growth.
• We are primarily an in-office environment and therefore, you will be expected to work from the Bangalore/Mumbai office in compliance with Everpure's policies, unless you are on PTO, or work travel, or other approved leave.

WHAT YOU BRING

To excel in this role, you should have:

• Technical Expertise: A strong foundation in enterprise infrastructure, storage technologies, and modern architectures, with the ability to translate complex concepts into business value.
• Sales & Solution Alignment in partner organization: Experience supporting technical aspects of the sales cycle, including solution validation, sizing, and customer-facing engagements in a B2B technology environment in partner landscape
• Partner-Focused Mindset: Proven ability to work effectively with channel partners, enabling their success while driving alignment across multiple stakeholders.
• Collaboration & Communication: Strong interpersonal and communication skills, with the ability to engage technical and non-technical audiences and build trusted relationships.
• Enablement & Coaching Ability: A passion for teaching, mentoring, and empowering partners through training, tools, and shared best practices.
• Operational Discipline: Ability to manage multiple priorities, coordinate across teams, and maintain structure in a fast-paced, high-activity environment.
• Problem-Solving & Adaptability: A proactive, solutions-oriented mindset with the ability to troubleshoot issues and adapt quickly to changing customer and partner needs.
• Bachelor’s degree (BS/BA/BE) required
• 4-6+ years of B2B professional experience, preferably in systems engineering, technical sales, or customer-facing technical roles
• Experience in enterprise storage or related infrastructure technologies
• Ability to work in a collaborative, team-oriented environment
• Fluency in English required
• Willing to work in the ANZ shift (4:00 AM – 1:00 PM IST) from the office.
• Comfortable with a 5-day work week, including a balanced travel commitment (approximately 50% travel, 50% office-based work).

NICE TO HAVE

• Industry Knowledge:Familiarity with enterprise storage, data management, and emerging infrastructure trends.
• Channel Experience:Understanding of partner-led sales models and experience working within a channel ecosystem.
• Technical Certifications:Relevant certifications in storage, cloud, or infrastructure technologies.
• Digital Tools: Experience using technical and sales tools for sizing, design, and collaboration.

#LI-ONSITE

Rubrik has become the fastest growing enterprise in Silicon Valley.  We are seeking a passionate and highly driven individual to join a driven, fun and talented Sales Operations team!  This team is integral to the success of the sales organization by helping to drive revenue, predictable growth, and sales productivity. This is a full-time position located in India (with proximity to Bangalore office).

Where you can make an impact:

• Support the sales teams with CRM operations including quoting, account ownership transfers, opportunity updates and other critical functions
• Facilitate system access for sales representatives through established onboarding & offboarding processes (SFDC, Clari, Tableau, etc.)
• Work with cross-functional teams (Order Mgmt., Deal Desk, Finance, Sales Management and Product Ops.) to drive accurate and timely reporting and communication
• Serve as the Field Sales point of contact for general inquiries and process guidance 
• Support the preparation of Quarterly Business Reviews 
• Take ownership of ad hoc projects that improve efficiency and sales productivity

Background:

• 5+ years experience in Sales Operations or similar role
• Bachelors degree or equivalent work experience
• Preferred: Experience with Salesforce (SFDC) CPQ, Clari, and Advanced Excel
• Prior experience with quote building, pricing, & operational support for large customer segments or business units
• Experience in structuring problems, taking initiative and following through with strong execution
• Strong experience with managing large datasets via Excel
• Strong people skills: Ability to develop relationships, drive consensus, and results from cross-functional teams
• Passionate and motivated to make a massive impact and work hard in a fast-paced environment
• Organized, detail oriented, and able to prioritize through sound judgement
• Proactive, creative, and flexible  
• High-energy, company first approach, and consistently positive attitude

#LI-RS1

About the Team & Role

Rubrik (RBRK), the Security and AI Operations Company, leads at the intersection of data protection, cyber resilience, and enterprise AI acceleration. Our Global Benefits team is dedicated to ensuring Rubrikans are supported through every stage of their journey.

As our India Benefits & AI Operations Intern, you will play a pivotal role in our own AI transformation. Reporting to the Manager of India Benefits, you will bridge the gap between human-centric support and cutting-edge technology. Your mission is to audit, structure, and modernize our benefits data so it can be seamlessly leveraged by AI tools, ensuring our employees get the right answers at the right time.

What You’ll Do

• Build the Foundation: Develop a fully functioning, AI-ready knowledge base for all India benefits (employee-facing) to provide instant, clear support.
• Market Benchmarking: Research and benchmark India benefit trends and competitive offerings to ensure Rubrik’s programs remain market-leading, inclusive, and aligned with our EVP.
• Optimize Internal Ops: Create internal-facing documentation for India and APAC benefits processing to streamline workflows for the Global Benefits team.
• AI Data Auditing: Review and refine existing policy documents to ensure they are structured for high-performance AI tools like NotebookLM or similar LLM platforms.
• Enhance Jira Service Management: Build out and refine knowledge articles within the Jira help desk to improve self-service capabilities.
• Process Automation: Identify and propose opportunities to leverage AI to automate manual benefit administration tasks.
• Cross-Functional Collaboration: Partner with HR Operations and IT to ensure benefits data is accessible, inclusive, and accurate across all internal platforms.

What You’ll Bring

• Academic Focus: Currently pursuing a degree in Human Resources, Business Administration, Data Science, or a related field.
• Technical Curiosity: High tech-fluency with a deep interest in how Generative AI and automation can transform People Operations.
• Communication Excellence: Ability to translate complex benefit policies into simple, accessible, and inclusive language.
• Analytical Mindset: Strong attention to detail with the ability to audit large sets of information and conduct market research.
• Problem-Solving: A proactive approach to identifying manual gaps and proposing digital-first solutions.
• Collaborative Spirit: Comfortable working in a fast-paced, global environment with a focus on team-oriented outcomes.

Nice to Have

• Familiarity with Jira Service Management or similar help desk ticketing systems.
• Basic understanding of India statutory benefits (EPF, ESI, Gratuity).
• Experience with data structuring or competitive research projects.

What You’ll Gain

• Impact: You won't just be "learning"—you will be building the actual infrastructure Rubrik uses to support its employees.
• Growth: Direct mentorship from seasoned benefits leaders with over 15 years of experience in the India market.

Empowerment: The autonomy to experiment with AI tools and shape how we deliver benefits in the AI era.

About The Team: 

Come join our growing Corporate IT team to architect and scale the technology foundation that powers Dynamic Work for our employees. As a Corporate IT Architect, you will focus on designing and evolving a secure, automated, and scalable internal IT ecosystem that delivers world-class technology experiences across our workforce and workspaces.

This role centers on building resilient systems and operational maturity across Service Desk, Endpoint Engineering, Collaboration Platforms, and AV environments. You will drive proactive architectural improvements, eliminate inefficiencies, and implement automation-first strategies — all while maintaining a strong commitment to security, governance, and employee experience.

As part of a globally distributed IT organization, you will partner closely with Security, Engineering, HR, and Finance to design standards, integrations, and lifecycle management frameworks that enable scale. This position is strategic yet hands-on — ideal for someone who thrives on solving complex systems problems, using data to guide decisions, and building sustainable solutions rather than reacting to tickets.

Our goal is to ensure employees have a seamless, secure, and highly productive technology experience — by design, not by accident.

What you’ll do: 

• Define and maintain the target-state architecture for Corporate IT systems.
• Architect and mature Service Desk processes (incident, request, problem, change) with automation and self-service at the core.
• Implement AI Service Desk using LLMs and Virtual Agents for intelligent ticket routing, automated triage, and instant user resolution.
• Engineer end-to-end automation frameworks that transform manual support interventions into "self-healing" workflows 
• Design modern endpoint management strategy across macOS and Windows using Jamf and Intune
• Establish patching, compliance, and configuration baselines with measurable enforcement.
• Own architecture and governance for Google Workspace, Slack, Zoom, and conference room AV systems.
• Work with partner teams to automate onboarding/offboarding workflows across integrated systems.
• Partner with Security to implement zero-trust principles and maintain audit readiness.
• Drive API-first integrations across platforms to reduce manual intervention.
• Rationalize tooling, manage vendor strategy, and optimize spend.
• Lead escalations and provide architectural oversight for complex cross-platform issues.
• Document standards, integration patterns, and lifecycle management strategies

Experience you’ll need:

• 10+ years in Corporate IT, Endpoint Engineering, or IT Architecture roles within distributed or high-growth environments.
• Deep expertise in Jamf Pro and Microsoft Intune.
• Strong administrative and architectural experience with Google Workspace, Slack, Zoom, and SaaS ecosystems.
• Experience designing zero-touch device lifecycle management programs.
• Strong knowledge of identity and access management (Okta, Azure AD, or equivalent).
• Experience implementing ITIL-aligned service management processes.
• Demonstrated ability to design automation using scripting (Bash, Python, PowerShell) and APIs.
• Proven experience in tooling rationalization, vendor evaluation, and cost governance.
• Strong analytical and data-driven decision-making capability.
• Ability to operate independently while influencing cross-functional stakeholders.

Additional skills or certifications a plus :

• Okta
• Google Workspace Administration
• JAMF Pro Certification
• Microsoft Intune Certification
• Atlassian Suite (JIRA Service Management)
• Slack Enterprise Administration
• Zoom Rooms / AV architecture
• ITIL Certification

About the Role

We’re looking for a detail-oriented and proactive Accounts Payable Senior Analyst to support and scale our global Accounts Payable operations within our Center of Excellence in Bengaluru, India.

This role will be responsible for end-to-end AP processes including invoice processing, cash disbursements, vendor management, travel & expense, and help desk support, while ensuring strong internal controls and a high level of service delivery.During onboarding, the role may align with U.S. business hours before transitioning to standard IST hours.

This is a full-time position based out of our Bangalore office. Our hybrid work model offers a blend of remote flexibility and in-person collaboration, including two days in the office each week to connect and build as a team.

Technologies You’ll Use

• Coupa (preferred)
• NetSuite (preferred)
• Navan (or similar T&E platform)
• Google Workspace
• Microsoft Excel

What You’ll Do

• Own end-to-end invoice processing including 2-way matching
• Review and resolve invoice discrepancies with vendors and internal teams
• Execute payment runs (ACH, wires) with appropriate controls
• Maintain vendor master data including validations and compliance checks
• Review and audit employee expense reports for policy compliance
• Manage AP help desk inquiries and ensure SLA adherence
• Support month-end close including accruals and reconciliations
• Partner with accounting, procurement, and FP&A teams
• Support audits and documentation requests
• Drive process improvements and automation initiatives

Skills We’re Looking For

• 3+ years of Accounts Payable or relevant experience
• Strong understanding of AP lifecycle and controls
• Advanced Excel skills (pivot tables, lookups)
• Experience with ERP/AP tools (NetSuite, Coupa preferred)
• Strong attention to detail and analytical skills
• Ability to manage high volumes and meet deadlines
• Strong communication and stakeholder management skills
• Proven ability to measure, track, and consistently achieve KPIs such as invoice turnaround time, accuracy, and on-time payments

Bonus Skills​

• Experience in a Global COE (Center of Excellence) or Shared Services environment
• Exposure to SOX controls and audit processes
• Experience with automation tools or process optimization

#LI-HYBRID

#LI-PK1

Your Impact

DISCO Project Managers work side by side with clients to help them use the DISCO product for all of their eDiscovery and investigation needs. They help customers get the most of their DISCO solution from matter kick-off to case closeout.

What You'll Do

• Client Communication and Support: Serves as the primary point of contact (POC) for managing client data through the eDiscovery lifecycle. Acts as an ambassador for DISCO, representing the company's values and solutions to clients and at client functions. Builds strong relationships and establishes open communication with clients, ensuring their understanding of DISCO usage, status reporting, and core product functionality. 

• Subject Matter Expertise and Leadership: Communicates project milestones and updates to DISCO Project Managers and clients, ensuring smooth and transparent project progress. Designs and implements review workflows, while overseeing the administration of DISCO databases to facilitate efficient data management. Develops advanced knowledge of the DISCO platform and its capabilities to provide clients with expert advice on best practices for early data assessment, document review, production, depositions, and trial. Conducts product training sessions for attorneys, paralegals, and litigation support specialists to enhance their proficiency in utilizing DISCO's tools and features. 
  
  
• Service Delivery: Collaborates with cross-functional team members, including other Project Managers, Forensics, Data Operations, Disco Desk, and Client Success, to address challenges, find effective solutions, and ensure the best possible outcomes for clients. Provides valuable feedback and communicates feature requests to the product and engineering teams, contributing to the continuous improvement of DISCO's offerings.

Who You Are

• 5+ years of eDiscovery project management experience at a law firm, in-house legal department, or service provider.
• 5+ years of working knowledge with one or more industry standard eDiscovery platforms, such as DISCO, Relativity, Recommind, or Concordance.
• 1+ years experience working at a consulting firm or provided consultative solutions in eDiscovery.
• 1+ years experience working for a litigation support group at a law firm/corporation or working closely with lit support groups in your previous roles.

Even Better If You Have...

• Excellent written and verbal communication skills with a focus on detail, organization, and responsiveness 
• Successfully able to manage multiple fast-paced projects simultaneously 
• Strong problem-solving and analytical-thinking skills to troubleshoot technical challenges and craft creative solutions 
• Committed to providing excellent service and support, both internally and externally ● Flexible and adaptable to changing priorities, scope, and technology
• Able to work independently and as part of a team

Perks of DISCO

• Open, inclusive, and fun environment
• Benefits, including medical and dental insurance
• Competitive salary plus discretionary bonus
• Opportunity to be a part of a startup that is revolutionizing the legal industry
• Growth opportunities throughout the company

Mission

Speechify is the easiest way to listen to the world’s information. Articles on the web, documents in the cloud, books on your phone. We absorb it all and let you listen to it at your desk, on the go, at your own speed, and with tools that make learning easier, deeper, and faster.

What streaming services have done for audio entertainment, we’re doing for audio information. And whatever we’re doing seems to be working. We’re #1 in our category, and experiencing exponential growth.

Overview

We're looking for a Senior Software Engineer to join our Core Experiences Team. This team builds and maintains the foundational services and SDKs that power Speechify’s product experience across platforms. It's a critical role for someone who enjoys working at the intersection of product and infrastructure, thinks strategically, and is passionate about designing clear, reliable APIs and simple systems that directly enhance the user experience.

What You’ll Do

• Collaborate with Speechify’s Product Teams to scope projects, find ways to reduce scope to get faster feedback from customers, navigate the integration/UX tradeoffs relevant to different product teams, and deliver solutions via our cross-platform SDK
• Optimize existing functionality to ship things like faster loading and more intelligent parsing by designing more efficient abstractions and improving our algorithms
• Ship cloud functions, lightweight backend services, and jobs using Kotlin

An Ideal Candidate Should Have

• Systems thinking. You know that optimizing a system requires end-to-end design, and you believe simplicity is valuable.
• Speed. You work quickly to generate ideas and options and know how to decide which things can ship now and what things need time
• Focus. We’re a high-growth startup with a busy, remote team. You know how and when to engage or be heads down
• Collaboration. You know how to inspire, play, and negotiate with opinionated designers, marketers, and PMs
• Preferred Tech Stack:
  • Kotlin Multiplatform (Java experience is OK but role is Kotlin Multiplatform) 
  • Prior experience with GCP is a plus

What We Offer

• A fast-growing environment where you can help shape the company and product.
• An entrepreneurial-minded team that supports risk, intuition, and hustle.
• A hands-off management approach so you can focus and do your best work.
• An opportunity to make a big impact in a transformative industry.
• Competitive salaries, a friendly and laid-back atmosphere, and a commitment to building a great asynchronous culture.
• Opportunity to work on a life-changing product that millions of people use.
• Build products that directly impact and support people with learning differences like dyslexia, ADD, low vision, concussions, autism, and more.
• Work in one of the fastest growing sectors of tech, the intersection of artificial intelligence and audio.

Think you’re a good fit for this job? 

Tell us more about yourself and why you're interested in the role when you apply.
And don’t forget to include links to your portfolio and LinkedIn.

Not looking but know someone who would make a great fit? 

Refer them! 

Speechify is committed to a diverse and inclusive workplace. 

Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Mission

Speechify is the easiest way to listen to the world’s information. Articles on the web, documents in the cloud, books on your phone. We absorb it all and let you listen to it at your desk, on the go, at your own speed, and with tools that make learning easier, deeper, and faster.

What streaming services have done for audio entertainment, we’re doing for audio information. And whatever we’re doing seems to be working. We’re #1 in our category, and experiencing exponential growth.

Overview

We're looking for a Senior Software Engineer to join our Core Experiences Team. This team builds and maintains the foundational services and SDKs that power Speechify’s product experience across platforms. It's a critical role for someone who enjoys working at the intersection of product and infrastructure, thinks strategically, and is passionate about designing clear, reliable APIs and simple systems that directly enhance the user experience.

What You’ll Do

• Collaborate with Speechify’s Product Teams to scope projects, find ways to reduce scope to get faster feedback from customers, navigate the integration/UX tradeoffs relevant to different product teams, and deliver solutions via our cross-platform SDK
• Optimize existing functionality to ship things like faster loading and more intelligent parsing by designing more efficient abstractions and improving our algorithms
• Ship cloud functions, lightweight backend services, and jobs using Kotlin

An Ideal Candidate Should Have

• Systems thinking. You know that optimizing a system requires end-to-end design, and you believe simplicity is valuable.
• Speed. You work quickly to generate ideas and options and know how to decide which things can ship now and what things need time
• Focus. We’re a high-growth startup with a busy, remote team. You know how and when to engage or be heads down
• Collaboration. You know how to inspire, play, and negotiate with opinionated designers, marketers, and PMs
• Preferred Tech Stack:
  • Kotlin Multiplatform (Java experience is OK but role is Kotlin Multiplatform) 
  • Prior experience with GCP is a plus

What We Offer

• A fast-growing environment where you can help shape the company and product.
• An entrepreneurial-minded team that supports risk, intuition, and hustle.
• A hands-off management approach so you can focus and do your best work.
• An opportunity to make a big impact in a transformative industry.
• Competitive salaries, a friendly and laid-back atmosphere, and a commitment to building a great asynchronous culture.
• Opportunity to work on a life-changing product that millions of people use.
• Build products that directly impact and support people with learning differences like dyslexia, ADD, low vision, concussions, autism, and more.
• Work in one of the fastest growing sectors of tech, the intersection of artificial intelligence and audio.

Think you’re a good fit for this job? 

Tell us more about yourself and why you're interested in the role when you apply.
And don’t forget to include links to your portfolio and LinkedIn.

Not looking but know someone who would make a great fit? 

Refer them! 

Speechify is committed to a diverse and inclusive workplace. 

Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Mission

Speechify is the easiest way to listen to the world’s information. Articles on the web, documents in the cloud, books on your phone. We absorb it all and let you listen to it at your desk, on the go, at your own speed, and with tools that make learning easier, deeper, and faster.

What streaming services have done for audio entertainment, we’re doing for audio information. And whatever we’re doing seems to be working. We’re #1 in our category, and experiencing exponential growth.

Overview

We're looking for a Senior Software Engineer to join our Core Experiences Team. This team builds and maintains the foundational services and SDKs that power Speechify’s product experience across platforms. It's a critical role for someone who enjoys working at the intersection of product and infrastructure, thinks strategically, and is passionate about designing clear, reliable APIs and simple systems that directly enhance the user experience.

What You’ll Do

• Collaborate with Speechify’s Product Teams to scope projects, find ways to reduce scope to get faster feedback from customers, navigate the integration/UX tradeoffs relevant to different product teams, and deliver solutions via our cross-platform SDK
• Optimize existing functionality to ship things like faster loading and more intelligent parsing by designing more efficient abstractions and improving our algorithms
• Ship cloud functions, lightweight backend services, and jobs using Kotlin

An Ideal Candidate Should Have

• Systems thinking. You know that optimizing a system requires end-to-end design, and you believe simplicity is valuable.
• Speed. You work quickly to generate ideas and options and know how to decide which things can ship now and what things need time
• Focus. We’re a high-growth startup with a busy, remote team. You know how and when to engage or be heads down
• Collaboration. You know how to inspire, play, and negotiate with opinionated designers, marketers, and PMs
• Preferred Tech Stack:
  • Kotlin Multiplatform (Java experience is OK but role is Kotlin Multiplatform) 
  • Prior experience with GCP is a plus

What We Offer

• A fast-growing environment where you can help shape the company and product.
• An entrepreneurial-minded team that supports risk, intuition, and hustle.
• A hands-off management approach so you can focus and do your best work.
• An opportunity to make a big impact in a transformative industry.
• Competitive salaries, a friendly and laid-back atmosphere, and a commitment to building a great asynchronous culture.
• Opportunity to work on a life-changing product that millions of people use.
• Build products that directly impact and support people with learning differences like dyslexia, ADD, low vision, concussions, autism, and more.
• Work in one of the fastest growing sectors of tech, the intersection of artificial intelligence and audio.

Think you’re a good fit for this job? 

Tell us more about yourself and why you're interested in the role when you apply.
And don’t forget to include links to your portfolio and LinkedIn.

Not looking but know someone who would make a great fit? 

Refer them! 

Speechify is committed to a diverse and inclusive workplace. 

Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Mission

Speechify is the easiest way to listen to the world’s information. Articles on the web, documents in the cloud, books on your phone. We absorb it all and let you listen to it at your desk, on the go, at your own speed, and with tools that make learning easier, deeper, and faster.

What streaming services have done for audio entertainment, we’re doing for audio information. And whatever we’re doing seems to be working. We’re #1 in our category, and experiencing exponential growth.

Overview

We're looking for a Senior Software Engineer to join our Core Experiences Team. This team builds and maintains the foundational services and SDKs that power Speechify’s product experience across platforms. It's a critical role for someone who enjoys working at the intersection of product and infrastructure, thinks strategically, and is passionate about designing clear, reliable APIs and simple systems that directly enhance the user experience.

What You’ll Do

• Collaborate with Speechify’s Product Teams to scope projects, find ways to reduce scope to get faster feedback from customers, navigate the integration/UX tradeoffs relevant to different product teams, and deliver solutions via our cross-platform SDK
• Optimize existing functionality to ship things like faster loading and more intelligent parsing by designing more efficient abstractions and improving our algorithms
• Ship cloud functions, lightweight backend services, and jobs using Kotlin

An Ideal Candidate Should Have

• Systems thinking. You know that optimizing a system requires end-to-end design, and you believe simplicity is valuable.
• Speed. You work quickly to generate ideas and options and know how to decide which things can ship now and what things need time
• Focus. We’re a high-growth startup with a busy, remote team. You know how and when to engage or be heads down
• Collaboration. You know how to inspire, play, and negotiate with opinionated designers, marketers, and PMs
• Preferred Tech Stack:
  • Kotlin Multiplatform (Java experience is OK but role is Kotlin Multiplatform) 
  • Prior experience with GCP is a plus

What We Offer

• A fast-growing environment where you can help shape the company and product.
• An entrepreneurial-minded team that supports risk, intuition, and hustle.
• A hands-off management approach so you can focus and do your best work.
• An opportunity to make a big impact in a transformative industry.
• Competitive salaries, a friendly and laid-back atmosphere, and a commitment to building a great asynchronous culture.
• Opportunity to work on a life-changing product that millions of people use.
• Build products that directly impact and support people with learning differences like dyslexia, ADD, low vision, concussions, autism, and more.
• Work in one of the fastest growing sectors of tech, the intersection of artificial intelligence and audio.

Think you’re a good fit for this job? 

Tell us more about yourself and why you're interested in the role when you apply.
And don’t forget to include links to your portfolio and LinkedIn.

Not looking but know someone who would make a great fit? 

Refer them! 

Speechify is committed to a diverse and inclusive workplace. 

Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

We’re building a small remote IT Operations team in Vietnam to provide helpdesk and operational coverage during weekends and off-peak hours for a globally distributed company. We’re hiring three positions covering:

• Full weekend coverage (Saturday & Sunday, 24 hours) split across three 8-hour shifts
• Weekday shifts (one or two days per person, 06:00–14:00 ICT) covering Asia-Pacific business hours and bridging US/EU gaps

Schedules are coordinated across the team with flexibility to swap shifts as long as full coverage is maintained. Hours range from 24–32 per week depending on schedule.

These are hands-on roles splitting between reactive helpdesk support and proactive project work. During quieter periods you’ll have space for system improvements, maintenance, and new solutions.

Available Schedules (all times ICT/Vietnam)

Schedule A — 32 hours/week

Monday, Friday, Saturday, Sunday: 06:00–14:00

Schedule B — 32 hours/week

Tuesday, Wednesday: 06:00–14:00 | Saturday, Sunday: 14:00–22:00

Schedule C — 24 hours/week

Thursday: 06:00–14:00 | Saturday, Sunday: 22:00–06:00

Please indicate which schedule(s) you’re interested in when applying.

What You’ll Do

• First responder for employee IT support via helpdesk tickets, chat, and other channels.
• Troubleshoot issues across Windows, macOS, and Linux environments.
• Manage user accounts, access, and permissions through Okta, Active Directory, and Google Workspace.
• Administer SaaS platforms including CrowdStrike, Jira, Slack, and others.
• Handle zero-touch workstation deployment and remote endpoint management.
• Monitor systems and security tooling for alerts or events requiring escalation.
• Maintain support documentation and runbooks.
• Coordinate with vendors on hardware procurement, returns, and repairs.
• Take on project work — system improvements, automation, and new solutions during downtime.

You May Be a Good Fit If You Have

• Strong English proficiency, written and verbal. You’ll communicate with employees across multiple timezones via chat, tickets, and video calls.
• Experience in helpdesk, desktop support, or IT operations covering Windows, macOS, and Linux.
• Working familiarity with identity and access management — Okta, Active Directory, or similar.
• Comfort administering cloud-based platforms (Google Workspace, Jira, Slack, etc.).
• Familiarity with Linux servers and/or Windows Server environments.
• Some scripting ability (Bash, Python, or similar) or willingness to develop it.
• Basic understanding of cybersecurity principles — hands-on experience is a plus.
• Personal curiosity about technology — home labs, side projects, automation experiments, anything that shows you tinker and learn on your own.

Bonus

• SSO and provisioning protocols (SAML 2.0, SCIM).
• Endpoint management and zero-touch deployment tools.
• Networking fundamentals, VPNs, and firewall/routing concepts.
• A/V and telecom systems.
• Authorization and privilege management (LDAP/AD binding, least-privilege access).

Work Style

• Independent on weekends with escalation paths for critical issues.
• Weekday shifts overlap with the broader IT and security team for collaboration and handoffs.
• We value self-motivation, clear communication, and a genuine desire to grow your skills and step outside your comfort zone.
  
  
  
  
  
  
  #LI-KG1
  #LI-VIETNAM
  #LI-INDIA

Aerospike is the real-time database for mission-critical use cases and workloads, including machine learning, generative, and agentic AI. Aerospike powers millions of transactions per second with millisecond latency, at a fraction of the total cost of ownership compared to other databases.

Global leaders, including Adobe, Airtel, Barclays, Criteo, DBS Bank, Experian, Grab, HDFC Bank, PayPal, Sony Interactive Entertainment, The Trade Desk, and Wayfair, rely on Aerospike for customer 360, fraud detection, real-time bidding, profile stores, recommendation engines, and other use cases. 

Headquartered in Mountain View, California, with offices in London, Bangalore, and Tel Aviv. Aerospike is the uncontested leader in next-generation, always-on, hyperscale data solutions. Unlike legacy NoSQL systems, our patented Hybrid Memory Architecture unlocks today’s hardware to deliver unimaginable performance and value for the most demanding data workloads—from the edge to the core, to the cloud.

As a Software Engineer at Aerospike, you will play a pivotal role in advancing our high-performance, low-latency platform by developing core systems software with a strong emphasis on performance, reliability, and efficiency. Experience with kernel modules or filesystems is a plus, though not a core focus of this role. You will collaborate with project managers, performance engineers, and quality engineers to align development with business needs and ensure quality.

This is a hybrid role.Employees are expected to work from the Bangalore office 2-3 times a week.

Responsibilities

• Design and implement systems-level software, especially in areas related to networking, low-level I/O, and hardware interfaces.
• Develop high-performance, low-latency code for interacting with storage and network hardware.
• Debug and optimize OS-level issues across Linux-based environments.
• Ensure system quality through rigorous testing and benchmarking.
• Work with storage hardware to optimize performance.

Minimum Qualifications

• Fluent in C or C++ with deep understanding of low-level programming and memory management.
• Strong understanding of OS internals – threading, concurrency, memory management, and I/O subsystems.
• 2-4 years of experience in systems-level software development, such as databases, networking, kernel, drivers, RTOS, embedded, or firmware.
• Experience shipping and deploying performance-critical systems in production environments.
• Self-motivated problem solver – you know when to execute, when to ask for help, and how to drive projects to completion.

Preferred Qualifications

• Experience with large distributed systems software internals, such as Lustre or Ceph.
• Knowledge of the CAP theorem and/or distributed consensus protocols (Paxos, Raft, etc.).
• Familiarity with low-level performance optimization techniques for high-throughput data processing.
• Knowledge of ACID, consistency models and indexing techniques.
• Experience with filesystems or Linux kernel development or tuning.
• Familiarity with PCIe, NVMe, DMA, RDMA, epoll, io_uring, or other low-level interfaces.

Aerospike is an Equal Opportunity Employer. We are committed to providing an environment free from discrimination on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.

Overview of Role

The IT Service Desk L3 Engineer is a senior-level technical role responsible for providing the highest level of internal support and acting as the final escalation point for the IT Service Desk. This individual will lead complex project implementations, architect secure identity solutions, and ensure the stability of core infrastructure services. The L3 Engineer works closely with IT leadership to define technical standards, automate workflows, and maintain a high-security posture across all platforms.

Responsibilities

• Serve as the primary escalation point for complex technical issues from L1 and L2 engineers, ensuring timely resolution and adherence to SLAs.
• Architect, implement, and manage enterprise-grade SSO and Identity Provider (IDP) solutions.
• Manage and optimize Google Workspace and Administration at an expert level, including advanced security configurations and audit logging.
• Serve as the Subject Matter Expert (SME) for the Atlassian suite, specifically Jira Service Management, to streamline IT and business workflows.
• Enforce email security standards by configuring and monitoring SPF, DKIM, and DMARC protocols.
• Automate user lifecycle management through SCIM, JIT, and other advanced provisioning protocols.
• Oversee global Mac OS device management using advanced MDM tools and hardware asset management protocols.
• Manage complex storage infrastructure including iSCSI, NFS, and SFTP environments.
• Conduct Problem Management to identify root causes of recurring incidents and implement long-term preventative measures.
• Lead technical documentation efforts, creating architectural diagrams and high-level knowledge base articles.

Key Skillsets

• Identity & Access: Deep expertise in Single Sign-On (SSO) integration and Identity Provider (IDP) solutions (e.g., Okta, Azure AD). Mastery of identity protocols including OAuth 2.0, SAML 2.0, and OpenID Connect. Hands-on experience with automated user provisioning via SCIM and Just-in-Time (JIT) provisioning for user lifecycle management.
• Messaging Security: Expert-level knowledge in configuring, deploying, and troubleshooting email authentication protocols (SPF, DKIM, DMARC) to prevent spoofing and enforce email security policies.
• Infrastructure & Storage: Strong understanding of storage protocols (iSCSI, NFS) for enterprise environments. Experience managing secure file transfer protocols (SFTP) and core networking services (DNS, DHCP) for reliability and performance.
• Collaboration Suites: In-depth and demonstrable expertise in Google Workspace Administration, including advanced security settings, organizational unit (OU) management, audit log analysis, and Chrome Enterprise Management.
• Atlassian Suit: Expert level knowledge in Atlassian products, including designing and managing complex workflows, automation, and reporting within Jira Service Management (JSM), Jira Software, and Confluence to streamline IT operations and project delivery. Specific JSM expertise must include:
• Incident & On-Call Management: Implementing and managing JSM Premium features such as the Operations Center for on-call scheduling with various shifts, rotations, and overrides, full escalation policies, and advanced notifications (SMS, voice calls, Slack) for P1/P2 alerts.
• Platform Administration: Creating new request types and approval workflows based on ITIL principles, and leveraging the JSM/Confluence integration for knowledge base management.
• Integration & Automation: Expert experience with JSM API usage, troubleshooting complex API integrations (including webhooks for real-time data synchronization to external systems like CRM), and developing API scripts for user and data migration.
• Licensing & Cost Reduction: Utilizing Identity Providers (IDPs) (like Rippling/Okta) to reduce Atlassian license spend, manage user access based on organizational needs, and transition license models.
• AI Integration: Implementing Atlassian Rovo and integrating it with the IT Service Desk knowledge base to provide initial assistance and automated responses for incoming tickets.
• Endpoint Management: Proven experience with Enterprise Mac OS and Windows endpoint management, including deployment, patch management, security baselining, and inventory using modern MDM solutions (e.g., Rippling, Jamf, Intune).
• Operating Systems: Advanced troubleshooting and scripting skills for Mac OS and Windows operating systems.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 7–10+ years of experience in IT support, system administration, or infrastructure engineering.
• Advanced certifications such as Professional Google Workspace Administrator, GCP Cloud Architect, or Atlassian Certified Professional.
• Proven track record of managing complex identity migrations and enterprise-level MDM deployments.

About Us

“Capco, a Wipro company, is a global technology and management consulting firm. Awarded with Consultancy of the year in the British Bank Award and has been ranked Top 100 Best Companies for Women in India 2022 by Avtar & Seramount. With our presence across 32 cities across globe, we support 100+ clients across banking, financial and Energy sectors. We are recognized for our deep transformation execution and delivery. 

WHY JOIN CAPCO?

You will work on engaging projects with the largest international and local banks, insurance companies, payment service providers and other key players in the industry. The projects that will transform the financial services industry.

MAKE AN IMPACT

Innovative thinking, delivery excellence and thought leadership to help our clients transform their business. Together with our clients and industry partners, we deliver disruptive work that is changing energy and financial services.

#BEYOURSELFATWORK

Capco has a tolerant, open culture that values diversity, inclusivity, and creativity.

CAREER ADVANCEMENT

With no forced hierarchy at Capco, everyone has the opportunity to grow as we grow, taking their career into their own hands.

DIVERSITY & INCLUSION

We believe that diversity of people and perspective gives us a competitive advantage.

Cash Applications

Grade: M1-Analyst

Shift: 7:00 PM - 4:00 AM

Location: Bangalore EC Office

Qualification: Commerce Graduate or Postgraduate

Experience: 3-7 years of O2C BFSI industry billing experience within a medium/large organization

Notice Period: Up to 30 days

Work from Office Requirement: Hybrid mode, subject to changes based on Human Resources policies

• Role Summary:

  We are seeking a candidate with extensive functional experience in the Order-to-Cash (O2C) Billing/Invoice process to join our finance team in Bangalore. The ideal candidate should possess hands-on experience in generating and validating Time & Materials (T&M), Fixed Price, and Run Rate customer invoices, ensuring timely and accurate billing in accordance with contractual terms and organizational policies. Expertise in customer master data management and ERP systems is essential. Additionally, the role requires managing Accounts Receivable (AR) Aging follow-ups and coordinating with cross-functional teams to resolve billing discrepancies and support month-end closing activities.

   

  JD: Key Responsibilities

  • Follow up on missing and unapproved time.
  • Clear billing exceptions and initiate the billing cycle.
  • Generate fee/expense drafts.
  • Review draft invoices with contracts and route to Project Managers (PMs) for approval.
  • Regularly follow up with PMs on unapproved invoices.
  • Create fixed price invoices based on contract milestone achievements.
  • Finalize invoices and send to clients for payments.
  • Maintain billing tracker and update unbilled status.
  • Analyse discount provisions, supplemental charges, etc., and adjust invoices accordingly.
  • Periodically reconcile project-wise billed amounts with Total Contract Value (TCV).
  • Follow up with customers and PMs for overdue invoices.
  • Apply cash and update Accounts Receivable (AR) report based on payments received.
  • Update AR comments based on responses from clients and PMs.
  • Create ad-hoc invoices based on business demand.
  • Adhere to timelines and Service Level Agreements (SLAs).
  • Prepare ad-hoc reports for PMs, operations, and customers.
  • Issue credits and rebills for time corrections, rate corrections, discounts, etc.
  • Maintain client-specific exceptions and reconcile client time before issuing invoices.
  • Run pricing/variance pricing for rate changes.
  • Manage group mailbox, respond to all emails, and take actions promptly.
  • Work with upstream/downstream processes to reduce invoice corrections.
  • Collaborate with helpdesk for ERP issues related to invoices.
  • Conduct quarterly reviews and update process documents.

  Skills:

  • Proficient in MS Excel functions
  • Knowledgeable in business operations, systems, and tools
  • Excellent communication and interpretation abilities
  • Contributes to continuous process improvement initiatives
  • Effective team player with quick learning capabilities
  • Adept at working in a fast-paced environment
  • Strong analytical and problem-solving skills
  • Highly organized with the ability to meet strict deadlines
  • Capable of prioritizing tasks and managing multiple assignments efficiently
  • Meticulous attention to detail
  • Possesses an analytical mindset
  • Experience with PeopleSoft or other major ERP systems is advantageous
  
  #US SHIFT - Night SHIFT
  #UK SHIFT - Hybrid

About Us

“Capco, a Wipro company, is a global technology and management consulting firm. Awarded with Consultancy of the year in the British Bank Award and has been ranked Top 100 Best Companies for Women in India 2022 by Avtar & Seramount. With our presence across 32 cities across globe, we support 100+ clients across banking, financial and Energy sectors. We are recognized for our deep transformation execution and delivery. 

WHY JOIN CAPCO?

You will work on engaging projects with the largest international and local banks, insurance companies, payment service providers and other key players in the industry. The projects that will transform the financial services industry.

MAKE AN IMPACT

Innovative thinking, delivery excellence and thought leadership to help our clients transform their business. Together with our clients and industry partners, we deliver disruptive work that is changing energy and financial services.

#BEYOURSELFATWORK

Capco has a tolerant, open culture that values diversity, inclusivity, and creativity.

CAREER ADVANCEMENT

With no forced hierarchy at Capco, everyone has the opportunity to grow as we grow, taking their career into their own hands.

DIVERSITY & INCLUSION

We believe that diversity of people and perspective gives us a competitive advantage.

Job Description

• Grade: M2- Sr Analyst

  Shift: 7:00 PM - 4:00 AM (Candidate must have prior experience of working in night shifts, preferably in their most recent/current organization)

  Location: Bangalore EC Office

  Qualification: Commerce Graduate/Postgraduate

  Experience: 5+ years of O2C BFSI industry billing experience within a medium/large organization

  Notice Period: Up to 30 days

  Work from Office: WFH with subject to HR policy changes in future

•  

  Role Summary:

  We are seeking a candidate with extensive functional experience in the Order-to-Cash (O2C) Billing/Invoice process to join our finance team in Bangalore. The ideal candidate should possess hands-on experience in generating and validating Time & Materials (T&M), Fixed Price, and Run Rate customer invoices, ensuring timely and accurate billing in accordance with contractual terms and organizational policies. Expertise in customer master data management and ERP systems is essential. Additionally, the role requires managing Accounts Receivable (AR) Aging follow-ups and coordinating with cross-functional teams to resolve billing discrepancies and support month-end closing activities.

   

  JD: Key Responsibilities

  • Follow up on missing and unapproved time.
  • Clear billing exceptions and initiate the billing cycle.
  • Generate fee/expense drafts.
  • Review draft invoices with contracts and route to Project Managers (PMs) for approval.
  • Regularly follow up with PMs on unapproved invoices.
  • Create fixed price invoices based on contract milestone achievements.
  • Finalize invoices and send to clients for payments.
  • Maintain billing tracker and update unbilled status.
  • Analyse discount provisions, supplemental charges, etc., and adjust invoices accordingly.
  • Periodically reconcile project-wise billed amounts with Total Contract Value (TCV).
  • Follow up with customers and PMs for overdue invoices.
  • Apply cash and update Accounts Receivable (AR) report based on payments received.
  • Update AR comments based on responses from clients and PMs.
  • Create ad-hoc invoices based on business demand.
  • Adhere to timelines and Service Level Agreements (SLAs).
  • Prepare ad-hoc reports for PMs, operations, and customers.
  • Issue credits and rebills for time corrections, rate corrections, discounts, etc.
  • Maintain client-specific exceptions and reconcile client time before issuing invoices.
  • Run pricing/variance pricing for rate changes.
  • Manage group mailbox, respond to all emails, and take actions promptly.
  • Work with upstream/downstream processes to reduce invoice corrections.
  • Collaborate with helpdesk for ERP issues related to invoices.
  • Conduct quarterly reviews and update process documents.
  • Manage collections activities, including regular follow‑ups on outstanding and overdue invoices to ensure timely cash inflows.
  • Attend calls with clients and external stakeholders to follow up on due invoices, resolve payment‑related queries, and agree on expected payment timelines
  • Maintain accurate tracking of collections activities and ensure timely communication of risks and delays to relevant stakeholders.

   

  Skills:

  • Proficient in MS Excel functions
  • Knowledgeable in business operations, systems, and tools
  • Excellent communication and interpretation abilities
  • Contributes to continuous process improvement initiatives
  • Effective team player with quick learning capabilities
  • Adept at working in a fast-paced environment
  • Strong analytical and problem-solving skills
  • Highly organized with the ability to meet strict deadlines
  • Capable of prioritizing tasks and managing multiple assignments efficiently
  • Meticulous attention to detail
  • Possesses an analytical mindset
  • Experience with SAP Hana is advantageous

   

  #US SHIFT - Night SHIFT
  #UK SHIFT - Hyb

About WPP Media 

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com. 

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com 

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values: 

• Be Extraordinary by Leading Collectively to Inspire transformational Creativity. 
• Create an Open environment by Balancing People and Client Experiences by Cultivating Trust. 
• Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise. 

3 best things about the job:

1. Innovation at Scale: Work at the forefront of programmatic advertising with cutting-edge technology, data, and AI-driven solutions within the world's largest marketing services company, directly impacting major brands.
2. Collaborative & Empowering Culture: Join a diverse, dedicated team of programmatic experts where your opinions and ideas are highly encouraged, shaping client strategies and product evolution.
3. Dynamic Growth & Learning: Navigate an evolving digital media landscape with continuous opportunities to learn new technologies, tackle complex challenges, and grow your career within WPP, supported by a culture that values ambition.

 In three months:

• Comprehend WPP Media Solutions' platforms, product suite, and strategic positioning in the Indian programmatic landscape.
• Establish foundational relationships with internal teams and client agency stakeholders.
• Begin managing a portfolio of client accounts with proactive communication.

In six months:

• Demonstrate consistent success in account management, strategic planning, and delivering measurable client outcomes.
• Proactively identify client needs, contributing to account stability and growth.
• Actively participate in initial new business discussions and proposal development.

In 12 months:

• Develop and present long-term strategic roadmaps for client accounts, identifying growth opportunities and leveraging advanced programmatic solutions.
• Contribute to thought leadership and best practices within the team.
• Successfully contribute to the acquisition of new client accounts and expansion of existing business.

Responsibilities of the role:

• Strategic Client Partnership: Cultivate deep, strategic relationships with key clients and WPP agency stakeholders, acting as a trusted programmatic advisor.
• Business Development: Actively identify, pursue, and support new business opportunities, including pitching WPP Media Solutions' capabilities to prospective clients and contributing to proposal development.
• Solution Evangelism: Serve as the subject matter expert for WPP Media Solutions' advanced programmatic products and technology, educating clients and agencies on their value.
• Programmatic Strategy & Planning: Lead the development of data-driven programmatic media strategies aligned with client business objectives and ROI.
• Performance Management: Oversee campaign lifecycle, collaborating with trading, analytics, and ad operations for optimal setup, continuous optimization, and insightful reporting.
• Data-Driven Insights: Provide in-depth performance analysis, actionable insights, and strategic recommendations to clients, articulating campaign value.
• Account Growth: Drive organic growth within existing client accounts through strategic upsell and cross-sell of WPP Media Solutions' services.
• Cross-Functional Collaboration: Facilitate seamless communication across internal teams (Trading, Analytics, Product, Sales, Ad Operations) and external partners.
• Market Expertise: Stay abreast of industry trends, technologies, and the competitive landscape in programmatic advertising, sharing insights internally.
• Operational Excellence: Ensure adherence to WPP Media Solutions' best practices and client service standards.

What you will need:

• Experience: 3-5+ years in programmatic advertising, digital media, or client services (agency, ad tech, or media owner).
• Programmatic Expertise: In-depth understanding of the programmatic ecosystem, including DSPs (e.g., DV360, The Trade Desk), SSPs, DMPs, ad servers, and various buying models.
• Client Management & Business Acumen: Proven track record of managing and growing key client accounts, building long-term strategic partnerships, and identifying new business opportunities.
• Analytical & Data Skills: Strong analytical acumen to interpret complex data, derive actionable insights, and present compelling recommendations.
• Communication & Presentation: Exceptional verbal and written communication, presentation, and negotiation skills.
• Strategic Thinking: Ability to think strategically, identify client challenges, and develop innovative, data-driven solutions.
• Project Management: Excellent organizational skills, attention to detail, and ability to manage multiple projects in a fast-paced environment.
• Education: Bachelor's degree in Marketing, Business, Communications, or a related field.
• Local Market Knowledge: Understanding of the Indian digital advertising landscape and local market nuances is highly desirable.

Life at WPP Media & Benefits 

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.   

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. 

Mission

Speechify is the easiest way to listen to the world’s information. Articles on the web, documents in the cloud, books on your phone. We absorb it all and let you listen to it at your desk, on the go, at your own speed, and with tools that make learning easier, deeper, and faster.

What streaming services have done for audio entertainment, we’re doing for audio information. And whatever we’re doing seems to be working. We’re #1 in our category, and experiencing exponential growth.

Overview

We're looking for a Senior Software Engineer to join our Core Experiences Team. This team builds and maintains the foundational services and SDKs that power Speechify’s product experience across platforms. It's a critical role for someone who enjoys working at the intersection of product and infrastructure, thinks strategically, and is passionate about designing clear, reliable APIs and simple systems that directly enhance the user experience.

What You’ll Do

• Collaborate with Speechify’s Product Teams to scope projects, find ways to reduce scope to get faster feedback from customers, navigate the integration/UX tradeoffs relevant to different product teams, and deliver solutions via our cross-platform SDK
• Optimize existing functionality to ship things like faster loading and more intelligent parsing by designing more efficient abstractions and improving our algorithms
• Ship cloud functions, lightweight backend services, and jobs using Kotlin

An Ideal Candidate Should Have

• Systems thinking. You know that optimizing a system requires end-to-end design, and you believe simplicity is valuable.
• Speed. You work quickly to generate ideas and options and know how to decide which things can ship now and what things need time
• Focus. We’re a high-growth startup with a busy, remote team. You know how and when to engage or be heads down
• Collaboration. You know how to inspire, play, and negotiate with opinionated designers, marketers, and PMs
• Preferred Tech Stack:
  • Kotlin Multiplatform (Java experience is OK but role is Kotlin Multiplatform) 
  • Prior experience with GCP is a plus

What We Offer

• A fast-growing environment where you can help shape the company and product.
• An entrepreneurial-minded team that supports risk, intuition, and hustle.
• A hands-off management approach so you can focus and do your best work.
• An opportunity to make a big impact in a transformative industry.
• Competitive salaries, a friendly and laid-back atmosphere, and a commitment to building a great asynchronous culture.
• Opportunity to work on a life-changing product that millions of people use.
• Build products that directly impact and support people with learning differences like dyslexia, ADD, low vision, concussions, autism, and more.
• Work in one of the fastest growing sectors of tech, the intersection of artificial intelligence and audio.

Think you’re a good fit for this job? 

Tell us more about yourself and why you're interested in the role when you apply.
And don’t forget to include links to your portfolio and LinkedIn.

Not looking but know someone who would make a great fit? 

Refer them! 

Speechify is committed to a diverse and inclusive workplace. 

Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Mission

Speechify is the easiest way to listen to the world’s information. Articles on the web, documents in the cloud, books on your phone. We absorb it all and let you listen to it at your desk, on the go, at your own speed, and with tools that make learning easier, deeper, and faster.

What streaming services have done for audio entertainment, we’re doing for audio information. And whatever we’re doing seems to be working. We’re #1 in our category, and experiencing exponential growth.

Overview

We're looking for a Senior Software Engineer to join our Core Experiences Team. This team builds and maintains the foundational services and SDKs that power Speechify’s product experience across platforms. It's a critical role for someone who enjoys working at the intersection of product and infrastructure, thinks strategically, and is passionate about designing clear, reliable APIs and simple systems that directly enhance the user experience.

What You’ll Do

• Collaborate with Speechify’s Product Teams to scope projects, find ways to reduce scope to get faster feedback from customers, navigate the integration/UX tradeoffs relevant to different product teams, and deliver solutions via our cross-platform SDK
• Optimize existing functionality to ship things like faster loading and more intelligent parsing by designing more efficient abstractions and improving our algorithms
• Ship cloud functions, lightweight backend services, and jobs using Kotlin

An Ideal Candidate Should Have

• Systems thinking. You know that optimizing a system requires end-to-end design, and you believe simplicity is valuable.
• Speed. You work quickly to generate ideas and options and know how to decide which things can ship now and what things need time
• Focus. We’re a high-growth startup with a busy, remote team. You know how and when to engage or be heads down
• Collaboration. You know how to inspire, play, and negotiate with opinionated designers, marketers, and PMs
• Preferred Tech Stack:
  • Kotlin Multiplatform (Java experience is OK but role is Kotlin Multiplatform) 
  • Prior experience with GCP is a plus

What We Offer

• A fast-growing environment where you can help shape the company and product.
• An entrepreneurial-minded team that supports risk, intuition, and hustle.
• A hands-off management approach so you can focus and do your best work.
• An opportunity to make a big impact in a transformative industry.
• Competitive salaries, a friendly and laid-back atmosphere, and a commitment to building a great asynchronous culture.
• Opportunity to work on a life-changing product that millions of people use.
• Build products that directly impact and support people with learning differences like dyslexia, ADD, low vision, concussions, autism, and more.
• Work in one of the fastest growing sectors of tech, the intersection of artificial intelligence and audio.

Think you’re a good fit for this job? 

Tell us more about yourself and why you're interested in the role when you apply.
And don’t forget to include links to your portfolio and LinkedIn.

Not looking but know someone who would make a great fit? 

Refer them! 

Speechify is committed to a diverse and inclusive workplace. 

Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Mission

Speechify is the easiest way to listen to the world’s information. Articles on the web, documents in the cloud, books on your phone. We absorb it all and let you listen to it at your desk, on the go, at your own speed, and with tools that make learning easier, deeper, and faster.

What streaming services have done for audio entertainment, we’re doing for audio information. And whatever we’re doing seems to be working. We’re #1 in our category, and experiencing exponential growth.

Overview

We're looking for a Senior Software Engineer to join our Core Experiences Team. This team builds and maintains the foundational services and SDKs that power Speechify’s product experience across platforms. It's a critical role for someone who enjoys working at the intersection of product and infrastructure, thinks strategically, and is passionate about designing clear, reliable APIs and simple systems that directly enhance the user experience.

What You’ll Do

• Collaborate with Speechify’s Product Teams to scope projects, find ways to reduce scope to get faster feedback from customers, navigate the integration/UX tradeoffs relevant to different product teams, and deliver solutions via our cross-platform SDK
• Optimize existing functionality to ship things like faster loading and more intelligent parsing by designing more efficient abstractions and improving our algorithms
• Ship cloud functions, lightweight backend services, and jobs using Kotlin

An Ideal Candidate Should Have

• Systems thinking. You know that optimizing a system requires end-to-end design, and you believe simplicity is valuable.
• Speed. You work quickly to generate ideas and options and know how to decide which things can ship now and what things need time
• Focus. We’re a high-growth startup with a busy, remote team. You know how and when to engage or be heads down
• Collaboration. You know how to inspire, play, and negotiate with opinionated designers, marketers, and PMs
• Preferred Tech Stack:
  • Kotlin Multiplatform (Java experience is OK but role is Kotlin Multiplatform) 
  • Prior experience with GCP is a plus

What We Offer

• A fast-growing environment where you can help shape the company and product.
• An entrepreneurial-minded team that supports risk, intuition, and hustle.
• A hands-off management approach so you can focus and do your best work.
• An opportunity to make a big impact in a transformative industry.
• Competitive salaries, a friendly and laid-back atmosphere, and a commitment to building a great asynchronous culture.
• Opportunity to work on a life-changing product that millions of people use.
• Build products that directly impact and support people with learning differences like dyslexia, ADD, low vision, concussions, autism, and more.
• Work in one of the fastest growing sectors of tech, the intersection of artificial intelligence and audio.

Think you’re a good fit for this job? 

Tell us more about yourself and why you're interested in the role when you apply.
And don’t forget to include links to your portfolio and LinkedIn.

Not looking but know someone who would make a great fit? 

Refer them! 

Speechify is committed to a diverse and inclusive workplace. 

Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Mission

Speechify is the easiest way to listen to the world’s information. Articles on the web, documents in the cloud, books on your phone. We absorb it all and let you listen to it at your desk, on the go, at your own speed, and with tools that make learning easier, deeper, and faster.

What streaming services have done for audio entertainment, we’re doing for audio information. And whatever we’re doing seems to be working. We’re #1 in our category, and experiencing exponential growth.

Overview

We're looking for a Senior Software Engineer to join our Core Experiences Team. This team builds and maintains the foundational services and SDKs that power Speechify’s product experience across platforms. It's a critical role for someone who enjoys working at the intersection of product and infrastructure, thinks strategically, and is passionate about designing clear, reliable APIs and simple systems that directly enhance the user experience.

What You’ll Do

• Collaborate with Speechify’s Product Teams to scope projects, find ways to reduce scope to get faster feedback from customers, navigate the integration/UX tradeoffs relevant to different product teams, and deliver solutions via our cross-platform SDK
• Optimize existing functionality to ship things like faster loading and more intelligent parsing by designing more efficient abstractions and improving our algorithms
• Ship cloud functions, lightweight backend services, and jobs using Kotlin

An Ideal Candidate Should Have

• Systems thinking. You know that optimizing a system requires end-to-end design, and you believe simplicity is valuable.
• Speed. You work quickly to generate ideas and options and know how to decide which things can ship now and what things need time
• Focus. We’re a high-growth startup with a busy, remote team. You know how and when to engage or be heads down
• Collaboration. You know how to inspire, play, and negotiate with opinionated designers, marketers, and PMs
• Preferred Tech Stack:
  • Kotlin Multiplatform (Java experience is OK but role is Kotlin Multiplatform) 
  • Prior experience with GCP is a plus

What We Offer

• A fast-growing environment where you can help shape the company and product.
• An entrepreneurial-minded team that supports risk, intuition, and hustle.
• A hands-off management approach so you can focus and do your best work.
• An opportunity to make a big impact in a transformative industry.
• Competitive salaries, a friendly and laid-back atmosphere, and a commitment to building a great asynchronous culture.
• Opportunity to work on a life-changing product that millions of people use.
• Build products that directly impact and support people with learning differences like dyslexia, ADD, low vision, concussions, autism, and more.
• Work in one of the fastest growing sectors of tech, the intersection of artificial intelligence and audio.

Think you’re a good fit for this job? 

Tell us more about yourself and why you're interested in the role when you apply.
And don’t forget to include links to your portfolio and LinkedIn.

Not looking but know someone who would make a great fit? 

Refer them! 

Speechify is committed to a diverse and inclusive workplace. 

Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Responsibilities: 

• Total accountability for a positive customer experience 

• Achieves and maintains proficiency with the capabilities of Bottomline's software as a service applications as well as corresponding system and software changes  

• Remaining available to receive calls - at desk and logged in to phone system (handles average 30-40 inbound calls, 20 emails daily) 

• Documents call transactions, processes and methodologies used to diagnose and resolve the customer's issues within the appropriate CRM tool 

• Manage and maintain timelines for issue resolution 

• Has ability to develop and maintain customer relationships  

• Documents software defects and works with internal departments to escalate or resolve 

• Assists with identifying root cause of problems; manages and resolves issues in a constantly changing environment  

• Focus on both customer delight and continuous seeking out of new opportunities to expand customer relationships 

• Active participation and adherence to Bottomline’s C1 Customer Service program 

• Outline specific duties this position will be responsible for, keep in mind the level of responsibility in relation to the level of the position 

Required Technical Skills and Competencies: 

• Proficient in Paymode-X product 

• Customer service and communication skills including business writing  

• Software and environment trouble-shooting and diagnostic skills 

• Solid understanding of basic computer functions and ability to teach/train users  

• Experience supporting software as a service  

• Proven ability to communicate effectively via printed material and on the telephone  

• Strong oral and written communications skills  

• Excellent organizational, problem solving and communications skills  

• The ability to work independently and balance multiple priorities  

• Team player, resourceful, flexible 

• Define the required business skills this role requires, including technical skills and behavioral competencies  

Preferred Skills: 

• Previous customer and/or technical support experience 

• Previous Salesforce experience  

• Define the preferred skills for the role, these are not required for the person in the role to successful, but would be helpful to have already acquired to be able to understand the full scope of the job quicker and make a quicker impact for the overall team 

Education & Experience: 

• Associate's or Bachelor's degree in Communications, Management Information Systems, Business Administration or similar course of study (not required but desired) 

• Determine the years of experience needed and the completed education for the position.   

• 3+ years of Customer Support experience 

• Any Bachelor’s degree or equivalent work experience (12+3)

Overview of Role

As 66degrees continues its rapid growth, we are seeking a hands-on, highly technical IT Operations Manager to build and manage our internal IT Operations function. This is a critical management role responsible for the stability, integrity, and operational excellence of our core information technology systems.

Reporting to the Director/VP of Technology, you will take ownership of our cloud infrastructure, hardware assets, and our comprehensive portfolio of SaaS business applications, along with the team members dedicated to each of these IT subsets. You will build and mentor a team of talented IT engineers, establish and manage operational processes, and serve as the key escalation point for all IT Operations. The ideal candidate is a player and coach with a deep technical understanding of modern infrastructure and SaaS management, capable of leading a team, guiding technical strategy, and getting hands-on with the work when the need arises.

Key Responsibilities

Team Leadership & Management

• Build, manage, and mentor a high-performing IT Operations team, including Cloud Engineers, SaaS Administrators, and Subject Matter Experts (SMEs).
• Foster a culture of collaboration, innovation, and continuous improvement, providing professional development and growth opportunities for team members.
• Serve as the primary escalation point for the IT Operations team, providing technical guidance and resolving complex IT business issues.
• Develop and maintain Standard Operating Procedures (SOPs), and best practices for our global IT department.

Cloud Infrastructure Operations

• Oversee the administration, maintenance, and optimization of all internal Cloud Platform environments.
• Lead discussions with various teams regarding their use of internal cloud infrastructure to advise on best practices and methods to automate the provisioning and management of cloud resources.
• Ensure the availability, security, and cost-efficiency of our cloud infrastructure, including Compute Engine, GKE, Cloud Storage, BigQuery, Vertex AI, Gemini Enterprise, NotebookLM Enterprise, and others.
• Oversee the implementation of robust IAM policies, network security (VPCs, VPNs, firewalls), monitoring via the Cloud Operations suite, and logging.

SaaS & Business Systems Operations

• Lead the administration, integration, and optimization of our core corporate SaaS portfolio, including Google Workspace, Salesforce, Rippling, Atlassian, Slack, Google Partner Tools, Office 365, ChurnZero, Ramp, Asana, WiseStamp, EasyDMARC, GoDaddy, and others.
• Design and enforce a comprehensive Identity and Access Management (IAM) strategy using Rippling IT, including automated user provisioning/de-provisioning (SCIM, JIT) and adherence to the Principle of Least Privilege.
• Oversee the development and maintenance of our integration strategy, leveraging iPaaS solutions like Workato, Google Apps Script, and custom scripts to build robust, automated workflows between business systems.
• Partner with business departments (HR, Sales, Marketing) to understand their needs and own the technical implementation of their core platforms, while collaborating with team members to define shared platform ownership and accountability.

Collaboration, Strategy, Security

• Partner closely with the Security Operations team to implement "as-a-service" best practices, manage our MDM solution, and gather evidence for compliance audits.
• Collaborate with global teams on infrastructure initiatives and the rollout of internal frameworks, such as Dev vs. Prod delineation.
• Evaluate, select, and manage relationships with key IT vendors and service providers, ensuring they meet performance and contractual expectations.
• Partner with the Security team for GRC buildout (Drata) and Trust Center buildout (SafeBase).

Required Qualifications

• 8-10 years of progressive experience in IT Operations or Systems Engineering, including at least 4 years in a direct management capacity leading and mentoring technical teams.
• Strong leadership and English communication skills, with a proven ability to bridge time zones and cultural nuances while managing remote/offshore resources..
• Extensive experience managing a large portfolio of enterprise SaaS applications and implementing enterprise-wide IAM strategies using a central IdP (e.g., Rippling or Okta).
• Proven ability to architect high-level strategy and manage teams while remaining technical enough to execute alongside them and provide direct hands-on support.
• Technical proficiency in Infrastructure as Code (IaC), specifically using Terraform to automate cloud infrastructure management.
• Hands-on experience with enterprise integrations, either through scripting (Python, Bash, Google Apps Script) or via an iPaaS platform (Workato preferred).
• Deep expertise in Mobile Device Management (MDM) for at-scale corporate assets, BYOD environments, and Chrome browser management.
• Extensive hands-on experience across the entire Google stack, including GCP infrastructure at scale and advanced Google Workspace administration.
• Strong understanding of ITIL v4 frameworks, particularly in Change Management and Incident Response within a high-growth environment.
• Experience with CLI tools such as gCloud, GAM, Git, Docker, Homebrew, and others.

Preferred Qualifications

• Industry-recognized IT certifications (e.g., CompTIA A+, Network+, Security+, ITIL 4, CCNA, RHCSA, CCNP, PMP, CISM).
• Prior experience thriving in the fast-paced environment of a technology consulting or professional services firm.
• Experience establishing internal governance and access controls for Enterprise AI tools (e.g., Gemini Enterprise, Vertex AI, or NotebookLM).
• Proven track record of reducing manual IT service desk tickets by 30%+ through the implementation of "Low-Code/No-Code" automation or advanced iPaaS recipes.
• Direct experience partnering with SecOps through SOC2, ISO 27001, or HIPAA compliance audits using automated GRC platforms like Drata.
• Practical experience moving an organization toward a Zero Trust security model.
• Familiarity with Lifecycle Management (LCM) transitions, moving from manual onboarding to fully automated "Zero-Touch" provisioning.
• Experience applying Agile or Kanban methodologies to internal IT Operations to manage sprint cycles for SaaS integrations and infrastructure projects.
• Prior experience managing the IT side of Mergers and Acquisitions, including domain migrations, SaaS consolidation, and tenant-to-tenant transfers.