About Us (Ensono)

Ensono is an expert technology adviser and managed service provider. As a relentless ally, we accelerate clients’ digital transformation to achieve business outcomes that stand to last. Our dedicated team helps organizations optimize today’s systems across any hybrid environment with services such as consulting, mainframe and application modernization, public cloud migration and cloud-native development. With certified experts in AWS, Azure and Google Cloud and recognized as Microsoft Datacenter Transformation Partner of the Year, Ensono has over 3500+ associates globally and is headquartered in greater Chicago.

We care about your success, offering comprehensive strategic and managed services for mission-critical applications. Our Advisory and Consulting services can help upfront with an application strategy or find the right places for your applications – whether it’s public, multi or hybrid cloud, or mainframe. And because we span across all mission-critical platforms, we can meet you wherever you are in your digital transformation journey, with 24/7 support when you need it. We are your relentless ally, flexing with you when challenges emerge so you don’t feel stuck in place. With cross-platform certifications and decades of experience, our technology experts have become an extension of your team so you’re continuously innovating – doing more with less while remaining secure. And that’s just the beginning.

Job Description End User Support Technician

Ensono's mission is to deliver technology solutions that enable our clients to be great at what they do. We're trusted by some of the world's most successful companies because we deliver complete hybrid IT solutions and governance customized to each client's IT journey. Our solutions address clients' current needs and help them to adapt to the ever-changing demands of tomorrow. 

About the role and what you'll be doing:

The End User Support technician will be responsible for provide support for users of computers and software systems. They provide hands-on or remote assistance in computer setups, upgrades, software operation, and maintenance. They also answer on-the-spot inquiries from users. Desktop support engineers may provide general training for applications and hardware as well.  A key element in this role is having in-depth knowledge of computer systems and common issues to promptly address all user concerns. Success in this role is demonstrated by providing clear technical support and swiftly resolving desktop issues.

We want all new Associates to succeed in their roles at Ensono. That's why we've outlined the job requirements below.  To be considered for this role, it's important that you meet all Required Qualifications.  If you do not meet all the Preferred Qualifications, we still encourage you to apply.

Requirement & Qualifications:

• Bachelor's Degree from an accredited University, preferably in Computer Science or Information Systems, or equivalent experience.
• IT Industry Certifications are a plus (Okta, O365, MCSE.) 
• Desktop support technician specializing in the support of Windows & Apple Mac based systems, related software and peripherals.
• Desktop Support is responsible for supporting the hardware of all desktops & laptops as well as the peripherals that are connected.
• Managing and maintaining ticket SLA’s & driving First Call Resolution.
• OS installation / Configuration / Troubleshooting for all desktops and laptops.
• In addition to the Hardware, there is ownership in application support on those machines.
• Desktop Support is responsible for the phones & network, as well as owning support from the switch port to the desk.
• The support also covers conference rooms for all of the Audio video equipment which includes projectors & video conference equipment.
• First point of contact for laptop/desktop, Printers, mobility devices, In-tune support, Asset management.
• Desktop Support is responsible for testing of Desktop images / Packages as in when new packages are delivered.
• Installing and upgrading Operating Systems and Computer software.
• Troubleshooting Networking and connection issues as and when required.
• Proficient knowledge of antivirus software.
• Good written and verbal communication skills
• Excellent written and verbal communication skills.
• Proficient in computer operating systems such as Mac, Linux, and Windows
• Exceptional time-management and multitasking abilities
• Strong problem-solving and interpersonal skills

Shift Timings: 1:30 PM to 10:30 PM

We are an equal opportunity employer. All qualified applicants will be considered for employment without regard to caste, colour, creed, religion, gender, gender identity, sexual orientation, age, disability, HIV status, or any other status protected by law. Candidates with disabilities who require accommodations during the recruitment process are encouraged to contact our Talent Acquisition team to place a request.

ABOUT US

Ensono is a hybrid IT services provider that sees a world in transformation. We understand the world of business has become more complex, layered, and interdependent because we’re enabling the IT infrastructure for that transformation. Our clients are some of the most innovative and forward-thinking companies in the world and we help keep their businesses thriving. With nearly 50 years of experience, we optimize and modernize IT infrastructure by amplifying the power of mainframes and mid-range servers with the agility of cloud. Check us out at www.ensono.com. 

Job Summary

The Network Carrier Provisioning Specialist is responsible for the end‑to‑end management of wide area network (WAN) carrier services supporting Ensono’s internal infrastructure and customer environments. This role ensures reliable, timely, and cost‑effective delivery of global network connectivity services by coordinating with carrier vendors, internal network architects, project managers, sales teams, and customers.

The position plays a critical operational and strategic role in maintaining service continuity, enabling new business, supporting customer growth, and strengthening Ensono’s global carrier relationships. The ideal candidate combines technical knowledge of modern WAN services with strong organizational, communication, and vendor‑management capabilities.

Job Role

• Ensure successful and disruption‑free delivery of all WAN connectivity services
• Maintain accurate visibility into Ensono’s global carrier inventory
• Strengthen carrier performance, accountability, and relationships
• Enable customer solutions through timely, well‑designed network provisioning
• Support revenue growth through sales and proposal assistance

Job Responsibilities

WAN Provisioning & Lifecycle Management

• Own the complete lifecycle of WAN circuits, including ordering, provisioning, implementation, changes, and disconnections for internal and external customers.
• Track and manage all carrier orders to ensure milestones, due dates, and service levels are met.
• Coordinate disconnects and service changes to ensure zero unintended impact to remaining services.
• Identify provisioning risks, delays, or technical constraints early and drive resolution with carriers and internal teams.
• Validate circuit delivery against design requirements and hand off services for operational readiness.

Carrier Vendor Management

• Act as a primary operational interface with global WAN carrier vendors.
• Coordinate with carriers to ensure accurate service ordering, proper demarcation, and timely installation.
• Support Ensono management in maintaining strong carrier relationships, including participation in recurring vendor meetings.
• Escalate chronic service issues, performance gaps, or delivery risks and track them through resolution.
• Maintain current documentation of carrier contacts, escalation paths, and contractual considerations.

Stakeholder Communication & Coordination

• Communicate clearly and proactively with project managers, customers, account teams, and internal stakeholders regarding provisioning status, timelines, and issues.
• Participate in project team meetings as required to ensure network readiness aligns with broader delivery timelines.
• Provide accurate status reporting to internal leadership and customers.

Solution Design & Business Enablement

• Partner with Ensono lead network architects to determine optimal WAN solutions aligned to customer, performance, and cost requirements.
• Apply working knowledge of WAN technologies to recommend appropriate service types and access methods.
• Support sales, bid, and proposal efforts by providing WAN pricing, solution options, and comparative carrier analyses when required.
• Assist with evaluating new carrier services or technologies relevant to customer needs and Ensono strategy.

Site Readiness & Local Coordination

• Determine requirements for local loop extensions or demarcation changes.
• Coordinate with local wiring and facilities teams to ensure site readiness for carrier delivery.
• Verify physical connectivity requirements are met prior to installation dates.

Documentation & Operational Integrity

• Maintain accurate and current documentation for:
• WAN circuit inventory
• Carrier and vendor contact information
• Operational and support details related to installed services
• Ensure documentation supports efficient troubleshooting, auditing, and future planning.
• Contribute to process improvements related to provisioning workflows and documentation standards.

Technology Environment

The role supports a diverse, global WAN environment, including but not limited to:

• Internet Services
• Point‑to‑Point Ethernet / Wavelength Services
• MPLS
• SD‑WAN
• Public Cloud Connectivity (e.g., cloud on‑ramps)
• Multi‑carrier global environments (primarily U.S., with services in the UK, EU, India, and other regions)
• Cisco routing and switching platforms (knowledge and operational familiarity preferred)

Mandatory(Technical Skills)

• Minimum 5 years of experience in WAN provisioning, carrier services, or network engineering.
• Strong understanding of WAN access technologies, including:
• Fiber, copper, and third‑party access models
• Direct and wholesale carrier arrangements
• Proven experience working in multi‑vendor, multi‑carrier network environments.
• Working knowledge of Cisco routers and switches, with basic troubleshooting skills.
• Solid understanding of the technical, logistical, and administrative aspects of ordering and managing WAN services.
• Bachelor’s degree preferred or equivalent professional experience.

Required Skills & Competencies

• Strong organizational and time‑management skills; able to manage multiple concurrent orders and priorities.
• Excellent verbal communication skills; able to clearly explain status, risks, and options to both technical and non‑technical audiences.
• Produces clear, professional, and well‑structured written communications suitable for executive and customer review.
• Detail‑oriented with a strong commitment to service accuracy and follow‑through.
• Collaborative mindset with the ability to work effectively across teams.
• Adaptable and responsive in a fast‑paced, customer‑focused environment.
• Willing and able to support standard U.S. business hours.

Business Impact

The Network Carrier Provisioning Specialist directly influences:

• Service reliability and customer satisfaction
• Speed and success of customer onboarding and expansions
• Operational stability of Ensono’s global network
• Carrier performance and cost efficiency
• Revenue enablement through sales and proposal support

This role is essential to Ensono’s ability to consistently deliver high‑quality, scalable network services in support of its broader business and customer objectives.

Shift Timing- 24*7 Rotational Shift

We are an equal opportunity employer. All qualified applicants will be considered for employment without regard to caste, colour, creed, religion, gender, gender identity, sexual orientation, age, disability, HIV status, or any other status protected by law. Candidates with disabilities who require accommodations during the recruitment process are encouraged to contact our Talent Acquisition team to place a request.

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Role Overview 

Ensono is seeking an experienced Public Cloud Project Manager to support continued growth within our Global Public Cloud Consulting practice. This role focuses on delivering largescale data center to cloud migration and cloud transformation programs for enterprise clients. 

As an experienced Project Manager, you will lead a variety of public cloud engagements across multiple verticals, geographies (mainly US and UK), and of varying complexity. You will partner closely with clients and internal stakeholders — including Sales, Solution Architects, and technical delivery teams—to ensure projects are delivered on time, within budget, and in alignment with contractual commitments and client expectations. 

The ideal candidate has handson experience managing enterprise level migrations from onpremises data centers to cloud, including planning, dependency management, migration waves, cutover execution, and operational handoff, while minimizing business risk and disruption. 

This role offers strong visibility, influence, and longterm growth opportunities within Ensono’s US, UK, and global delivery organization. 

Success Measures 

Performance in this role is evaluated based on: 

• Successful delivery of projects on schedule and within budget 

• Client satisfaction, measured through Net Promoter Score (NPS) 

• Achievement of individual performance objectives agreed with management 

Key Responsibilities 

PreSales & Project Initiation 

• Run internal and client kick off meetings, ensuring the project is setup for success 

• Maintain accurate project, contract, and commercial documentation 

• Provide project management expertise during presales for solutions across public cloud (Azure/AWS) 

• Use historical project data to improve estimates and delivery outcomes 

Planning & Estimation 

• Develop project plans, schedules, and effort estimates for multiphase, moderately complex engagements 

• Define project scope, deliverables, governance models, and approval processes 

• Partner with resource managers to ensure appropriate staffing and skill alignment 

• Mentor team members on planning, estimation, and scheduling best practices 

Execution & Delivery 

• Manage multiple concurrent client engagements with crossfunctional delivery teams 

• Lead endtoend data center to Azure/AWS migration programs, including discovery, dependency mapping, migration waves, cutover planning, and transition to operations 

• Oversee migration of applications, infrastructure, and platforms from onpremises environments to Azure/AWS 

• Coordinate closely with cloud solution architects, engineering, security, and operations teams 

• Ensure delivery aligns with commercial agreements, governance standards, and Ensono delivery methodologies 

Monitoring, Risk & Issue Management 

• Proactively manage risks, issues, dependencies, and scope changes 

• Apply structured risk mitigation strategies and escalation processes 

• Provide clear, consistent status reporting and executivelevel communications 

• Drive risks and issues through to resolution 

Financial & Schedule Management 

• Manage project budgets, forecasts, and delivery timelines 

• Track financial performance, variances, and margin 

• Obtain approvals for scope or budget changes as needed 

• Analyze trends across multiple projects and provide insights to leadership 

• Consistently meet delivery, profitability, and margin objectives 

Scope & Change Control 

• Maintain control of project scope and resolve competing requirements 

• Ensure all changes follow formal change management processes 

• Align stakeholders on priorities, decisions, and delivery expectations 

Project Closure & Continuous Improvement 

• Ensure all project closeout and transition activities are completed and documented 

• Identify opportunities to improve delivery processes, tools, and reporting 

• Contribute to continuous improvement initiatives across the PMO and delivery organization 

Experience & Qualifications 

• 6+ years of project management experience (enterprise or consulting environment preferred) 

• Relevant industry recognized Project Manager accreditations  

• Proven experience managing largescale data center to Azure and/or AWS migration programs 

• Strong understanding of cloud migration strategies (rehost, replatform, refactor) in Azure and AWS environments 

• Experience delivering cloud migrations and client onboarding within managed services, infrastructure, or cloud consulting 

• Demonstrated strength in risk management, financial control, stakeholder management, and executive communication 

• Recognized expertise in project governance, estimation, and delivery execution 

 Shift Timings: 1:30 PM to 10:30 PM

We are an equal opportunity employer. All qualified applicants will be considered for employment without regard to caste, colour, creed, religion, gender, gender identity, sexual orientation, age, disability, HIV status, or any other status protected by law. Candidates with disabilities who require accommodations during the recruitment process are encouraged to contact our Talent Acquisition team to place a request.

JOB ROLE SUMMARY
Storage Engineers ensure the stability, integrity, and efficient operation of Storage Area Networks, NAS (Network Attached Storage) Arrays and Out Of Band managed Storage Arrays as well as any array or appliance based replication. This is achieved by monitoring, maintaining, supporting, and optimizing the storage arrays and array based replication as well as the Storage Area Networks that they are attached to.

DUTIES AND RESPONSIBILITIES
Fully functional and self-directed
Provides formal mentorship
High complexity assignments- owner
Moderate complexity assignments - owner (1 or >)
Low complexity assignments - provide oversight/review
Regularly lead self and others and/or established as Product SME and/or established as specialist
Sees the whole picture and adjusts work accordingly
Resolve issues, manage workload and balance priorities through frequent interruptions while meeting specific, time-sensitive deadlines
Mentors other with less experience
Participate in service restoration calls for supported managed SAN Fabric and Storage Arrays
Participate in client disaster recovery/business continuity tests
Remediates security vulnerabilities
Automates and scripts various tasks/jobs as needed
Creates reports as required on various components, inventory, licensing, etc.
Delegates various tasks to other team members

SUPERVISORY RESPONSIBILITIES
This position does not have direct reports but may mentor less experienced associates in the role.

RECRUITING INFORMATION
Specific hiring needs may vary by location, industry, client, internal department and other business related factors. The qualifications section lists examples that may be used as guidance when populating required and preferred skills sections of recruiting requisitions / job postings.

QUALIFICATIONS
Required
Minimum of 4 years of related experience with a Bachelor's degree; or 3 years and a Master’s degree; or a PhD without experience; or equivalent work experience

Preferred

Travel %
Less than 10%

Any reference to years of experience should be disregarded in the UK

RESPONSIBILITIES

• Full understanding of virtual servers and operating systems, block, file, and object storage, and data protection
• Full knowledge to install and configure high availability compute solutions supporting business critical functions
• Understands how the whole picture aligns to overall Ensono strategy
• Understanding of multiple scripting languages to develop solutions for automation and reporting
• Work in a team to design computer system configurations
• Design and document procedures to apply operating systems patches, code and firmware updates to systems infrastructure
• Participate in primary design meetings for Client disaster recovery planning
• Proficiency in Operating system installation procedure
• Implement storage and data protection configurations
• Research system vulnerabilities and provide documentation for future use implementing corrective actions as required
• Develop guidelines and procedures for systems management including process and efficiency improvements
• Monitor and tune systems to identify and eliminate issues and potential bottlenecks
• Prepare periodic reports related to capacity and utilization
• Design and implement advanced network configurations within the virtual server configuration

QUALIFICATIONS

• Bachelor’s degree and a minimum of 8+ years of related experience or a Master's degree with 6 years of experience; or equivalent work experience
• Operating SystemsWindows 5+ years hands on administration of Windows OS environments and/or
• VMware 5+ years hands on administration of VMware environments and/or
• Linux 5+ years hands on administration with RHEL or other Linux environments
• Ability to manage multiple projects simultaneously, to include resources, priorities, and timelines
• Strong analytical and problem-solving skills
• Excellent written and verbal communication skills
• Results oriented team player who will work towards meeting team commitments
• Experience with system configuration automation (Scripting with Pearl/Python/Bash or DevOps tools like Chef/Puppet)
• Ability to mentor technical operations staff in appropriate technologies, as needed
• Understanding of the competitive landscape from both business and technical perspective is a plus
• AWS experience in designing, provisioning, monitoring and managing the environment is a big plus
• AWS Certifications such as SysOps Administrator Associate, Solutions Architect Associate and Professional ITIL Foundations Certified is a plus
• Preferred certifications: Microsoft Certified IT Professional ﴾MCITP﴿ / Microsoft Certified Systems Engineer (MCSE) / Microsoft Certified Systems Administrator (MCSA) / Microsoft Certified Professional (MCP) / VMware Certified Professional – VCP / Red Hat Certified Engineer
• Experience with DevOps and Agile frameworks is a plus

TRAVEL:

up to 15%

At Ensono, our Purpose is to be a relentless ally, disrupting the status quo and unleashing our clients to Do Great Things!  We enable our clients to achieve key business outcomes that reshape how our world runs. As an expert technology adviser and managed service provider with cross-platform certifications, Ensono empowers our clients to keep up with continuous change and embrace innovation.

We can Do Great Things because we have great Associates. The Ensono Core Values unify our diverse talents and are woven into how we do business. These five traits are the key to achieving our purpose: Honesty, Reliability, Curiosity, Collaboration, and Passion.

The Manager, Mainframe Systems Programming – CICS, MQ, and WAS will coordinate and delegate the responsibilities of their assigned IT teams, as they pertain to the installation and management of mainframe systems. Oversee the day-to-day functions aligning with their Global Leader(s) responsibilities/duties while maintaining on-going project management and statuses. The Manager will oversee training sessions with resources so that they can be equipped with new knowledge and skills to remain current. The Manager will do semi-annual reviews, set semi-annual goals, aligning to the Business Unit and Company. 

Position reports to Sr. Manager, Database and Online Global Technical Services 

Key Areas of Focus for this Role  

• Provide both technical and ‘soft skill’ hands on coaching to maintain and continue to build a well-rounded, well-balanced team. This includes project management, quality audits, and coordination of training sessions as well as day-to-day oversight of the team.
• Provide thought leadership 

• Provides Technical support for SW solutions. 

• Provide direction to Team Leaders and resources.   

• Participate in client/team/Business unit meetings as well as providing documentation for client operational meetings. 

• Keep abreast of changes in the standards, technologies, or methodologies 

• Administer and update weekly project management documents, aligning projects with client and BU activity.   

• Manage team’s ticket queue and following up on aging tickets 

• Provide risk assessment and risk management 

• Administer quarterly reviews

• Set quarterly and yearly goals, aligning to the Business Unit and Company 

• Review assignments for accuracy and quality where applicable.    

• Facilitate and coordinate software releases/upgrades or large projects. 

• Collaboration with other departments 

• Participate in and provide timely responses to all internal and external audits 

• Participating in onboarding new clients. 

• Own all facets of performance and career management for the team. Regular one-on-one meetings with all team members.   

What the Ideal Candidate Brings to this Role 

Required Qualifications help to assure new Associates are set up for success in their role with Ensono. To be considered for this career opportunity, it is important that you meet all Required Qualifications. Candidates that may meet some, but not all, Other Qualifications are still encouraged to apply. 

Required Qualifications 

• 10+ years of related experience within an IT Operations environment with a bachelor’s degree. Relevant work experience will be considered in place of a bachelor’s degree.   
• Hands-on technical experience installing z/OS and 3rd party mainframe software

• 3 - 5 years of management experience in a related field 

• Strong problem-solving skills  

• Self-motivated and have attention to detail  

• Ability to effectively coordinate and lead internal resources to accomplish key milestones 

• Excellent communication and presentation skills with the ability to deliver informative and well-organized presentations 

• Strong interpersonal, collaboration, and leadership skills with the ability to work and build relationships across multiple levels of an organization 

• Experience working in a fast-paced environment and able to learn quickly 
   

Other Qualifications 

• Knowledge of CICS, MQ, and/or WAS is a plus.

• Knowledge in JCL 

• Knowledge system IPL processes 

• Knowledge of ISPF/TSO 

• Microsoft Office skills including Microsoft Project, Excel, Word, Teams, Sharepoint