Job Description and Responsibilities

IBKR is seeking exceptional individuals to join its fast-growing APAC Institutional Services group.  In this role, you will be responsible for providing unparalleled service to IBKR’s institutional and enterprise clients including banks, hedge funds, financial advisors, and introducing brokers.  Our mission is to build deep, long-term relationships and provide a seamless client experience as we continue to expand our global product and service offerings.

The ideal candidate should be client focused with a desire for their career to progress into a sales-oriented position.

Key responsibilities

• Resolve technical, account, and trade-related enquiries via telephone, ticket, and live chat
• Take ownership of and escalate/report issues to the relevant stakeholders across various departments and regions
• Assist clients in understanding the entire trading lifecycle including but not limited to funding, position transfers, corporate actions, margin calculation, and statement reconciliation
• Ad hoc assignments and projects – e.g. client outreach, platform training, general market research

Qualifications

Core competencies:

• Strong familiarity in one or more asset classes – Stocks, ETFs, Options, FX, Funds, Futures, Fixed Income
• Be able to think critically and reason about complex systems and processes
• Maintain composure and professionalism in fast-paced and stressful situations
• Excellent command of written and spoken English (Mandarin is a strong plus)

Requirements:

• Undergraduate degree
• At least 1-2 years prior experience at a large financial institution (new graduates who demonstrate a strong grasp of the core competencies will also be considered)
• Fluency in productivity applications (e.g. Excel, JIRA/Confluence) is a plus

Company Benefits & Perks

• Competitive Salary, annual performance-based bonus and stock grant
• Excellent health and welfare benefits including medical, dental, specialist and in-patient  
• Competitive package of Annual Leave
• Daily lunch ordered in house with fully stocked kitchen
• Great work life balance
• Unique opportunity to gain exposure to global financial products, markets and clientele
• Opportunities for career progression and job scope expansion in a global company with growing local presence, specifically towards a sales-oriented position if appropriate.
• Hybrid work arrangement role permitting.

Job Description and Responsibilities:

Interactive Brokers is seeking MBA/Graduate freshers with a finance background and a professional demeanor suitable for interaction with an experienced and active clientele base. The ideal candidate will have a strong math and technical aptitude, the ability to troubleshoot and explain complex subjects, and the capacity to identify opportunities for technology-based improvements.

Qualifications:

About the role

As a Client Technical Support Supervisor at Interactive Brokers, you will play a crucial role in leading and supervising a team of client support professionals to ensure exceptional technical assistance and client service to our clients. This role requires effective communication skills to manage and resolve complex technical issues faced by our clients. If you have initiative, are motivated, analytical, and methodical, and enjoy working with people, this position will challenge and reward you. In addition, you will be part of a team that is building one of the world’s strongest brokerage brands. 

Responsibilities

• Supervisory Leadership: Lead, mentor, and guide a team of Technical Assistance Client Support Representatives, fostering a positive and collaborative team environment.
• Issue Resolution: Oversee the troubleshooting and resolution of complex technical issues related to trading platforms, account setup and software functionalities.
• Client Communication: Communicate professionally and effectively with clients, acting as an escalation point and providing clear and concise solutions to their technical problems while maintaining high client satisfaction.
• Process Improvement: Identify areas for process improvement within the technical support workflow, proposing and implementing strategies to enhance efficiency and effectiveness.
• Training and Development: Develop and conduct training sessions for team members to ensure they are up-to-date.
• Performance Metrics: Monitor and analyse key performance metrics to ensure the team meets or exceeds defined service level agreements (SLAs).
• Escalation Management: Manage and escalate critical technical issues to appropriate internal teams while keeping clients informed about issue resolution progress.
• Documentation: Ensure accurate documentation of client interactions, technical issues, and resolutions in internal systems.
• Reporting: Prepare and present regular reports to management, highlighting team performance, trends in technical issues, and areas for improvement. 

Requirements

• Bachelor’s degree preferred if in STEM fields, a valid IT certification, or equivalent experience of no less than five years.
• Three-plus years in a client-facing support role.
• Five-plus years of experience working with Windows, Macs, software and connectivity support.
• Previous experience in a supervisory, team lead or technical lead role demonstrating effective leadership and coaching skills.
• Excellent communication and interpersonal skills, with the ability to interact professionally with clients and internal stakeholders.
• Experience working with support ticketing systems (knowledge of Confluence/JIRA is a plus)
• Adaptable to a constantly evolving technical environment.
• Initiative and desire to learn new skills/technologies and remain current with the latest trends.
• Passion for solving technical problems.
• Languages: Fluency in English is a must. Proficiency in any other is a plus.
• Experience with financial products and services is a plus. 

Company Benefits & Perks: 

• Competitive salary package.
• Performance-based annual bonus (cash and stocks).
• Group Medical & Life Insurance.
• Modern offices with free amenities & fully stocked cafeterias.
• Monthly food card & company-paid snacks.
• Hardship/shift allowance with company-provided pickup & drop facility*
• Attractive employee referral bonus.
• Frequent company-sponsored team-building events and outings.

* Depending upon the shifts.

**The benefits package is subject to change at the discretion of management. **

À propos d’INTERACTIVE BROKERS !

Poste hybride (trois jours au bureau/deux jours en télétravail).

Interactive Brokers Group a toujours été à la pointe de l'innovation dans le domaine de la négociation, depuis l'invention du premier ordinateur de poche en 1983. Nous sommes fiers d'être avant tout une société technologique et de remettre en question le statu quo. Nous repoussons les limites pour offrir à nos clients la meilleure plateforme de négociation, avec les fonctionnalités les plus sophistiquées, au coût le plus bas. Le développement de logiciels est l'élément vital de notre entreprise, et cela se reflète dans notre excellente plateforme de courtage. Interactive Brokers est régulièrement reconnu comme un leader dans le secteur des services financiers.

Interactive Brokers Canada recherche des personnes motivées, analytiques et méthodiques ayant une expérience dans le secteur des services financiers et un comportement professionnel pour rejoindre une équipe passionnée de Service Client et contribuer à bâtir l'une des marques de négociation et de courtage les plus robustes au monde. Le ou la candidate idéale doit avoir une attitude conviviale, aimer aider les clients et être à l'aise avec les nouvelles technologies.

Les principales responsabilités du ou de la représentante consistent à résoudre les problèmes courants et complexes liés au service à la clientèle de manière approfondie et rapide, en faisant preuve de discernement et en mettant l'accent sur la courtoisie.

Les demandes des clients portent généralement sur un large éventail de domaines, notamment :

• Gestion des problèmes en mettant l'accent sur les questions de service à grande échelle, y compris (mais sans s'y limiter) l'analyse des transactions et des marges, une large gamme de produits (marché des liquidités et produits dérivés) et de bourses mondiales, les types d'ordres et les questions relatives à la transmission et à l'exécution
• Assistance au fonctionnement et aux fonctionnalités de la plateforme de négociation, y compris l'analyse et le test des systèmes et procédures existants afin de recommander et de contribuer à la mise en œuvre d'améliorations
• Calcul des marges, structure des commissions, intérêts et frais

Outre le service à la clientèle, le poste requiert une collaboration avec d'autres divisions locales et internationales du Service Client et une interaction avec des départements externes tels que la programmation, la compensation, la trésorerie et la conformité sur des questions communes. Les membres de l'équipe peuvent apprendre et se développer tout au long de leur carrière chez IBKR et sont encouragées à contribuer au développement des systèmes, des politiques et des procédures du Servie Client.

Qualifications professionnelles

Compétences de base :

• Connaissance approfondie des produits - actions, options, contrats à terme, options sur contrats à terme, devises et produits à revenu fixe
• Esprit d'initiative et esprit analytique et critique
• Capacité à gérer le stress et à travailler de manière indépendante et autonome dans un environnement rapide et spontané
• Communiquer de manière efficace et précise dans des circonstances changeantes

Exigences :

• Un baccalauréat ou un diplôme d'études supérieures est exigé
• Au moins deux ans d'expérience dans une institution financière internationale (les nouveaux diplômés qui démontrent une bonne maîtrise des compétences de base seront également pris en considération)
• Connaissance pratique de diverses opérations et réglementations boursières, des offres et spécifications de produits, des plateformes et règles d'exécution et des méthodologies de marge.
• Excellente maîtrise de l'anglais et du français, tant à l'oral qu'à l'écrit

IBKR propose un système de rémunération compétitif comprenant

• Assurance maladie, dentaire, invalidité et vie avec prise en charge à 100 % des primes
• Cotisations de l'entreprise au REER, Plan d'incitation à l'achat d'actions

**Nous remercions toutes les candidates, mais seules les personnes sélectionnées pour un entretien seront contactées.

This is a hybrid role (4 days in the office/1 day remote).

Your responsibilities within IBKR:

The representative's key responsibilities are to resolve routine and complex client service issues thoroughly and expeditiously, utilizing sound judgment and emphasizing courtesy. Client inquiries typically encompass a broad array of themes, including:

• Problem management for wide-scale service issues, including trade and margin analysis, a broad set of cash market and derivative products, global exchanges, order types, and transmission and execution inquiries
• Assistance with trading platform operation and features
• Analysis and testing of existing systems and procedures, including recommending and assisting with the implementation of enhancements
• Margin calculations: Commission structure, interest and fees

In addition to providing client support, the position requires collaboration with other local and international Client Service, Programming, Clearing, Cashiering and Compliance teams on common issues. Team members can learn and grow through their IBKR career and are encouraged to contribute to developing Client Service systems, policies and procedures.

Requirements: 

• A bachelor's or advanced degree is required.
• Minimum two years experience at a global financial institution (new graduates who demonstrate a firm grasp of the core competencies will also be considered)
• Working knowledge of various exchange operations and regulations, product offerings and specifications, execution platforms and rules, and margin methodologies
• Excellent command of written and spoken English and French

To be successful in this position, you will have the following:

Core competencies:

• Strong product knowledge – Equities, Options, Futures, Options on Future, FX, and Fixed income
• Self-starter with a highly analytical and critical-thinking mindset
• Be able to handle stress and work independently and autonomously in a quick and spontaneous environment
• Communicate effectively and precisely under changing circumstances
• Self-motivated and able to handle tasks with minimal supervision.
• Superb analytical and problem-solving skills.
• Excellent collaboration and communication (Verbal and written) skills.
• Outstanding organizational and time management skills.

Company Benefits and Perks:

IB offers a competitive remuneration package including:

• Health, dental, disability and life insurance with 100% premiums covered.
• Company RSP contribution matching, Stock incentive plan

Job Description and Responsibilities

IBKR is seeking exceptional individuals to join its fast-growing APAC Institutional Services group.  In this role, you will be responsible for providing unparalleled service to IBKR’s institutional and enterprise clients including banks, hedge funds, financial advisors, and introducing brokers.  Our mission is to build deep, long-term relationships and provide a seamless client experience as we continue to expand our global product and service offerings.

Key responsibilities:

• Resolve technical, account, and trade-related enquiries via telephone, ticket, and live chat
• Take ownership of and escalate/report issues to the relevant stakeholders across various departments and regions
• Assist clients in understanding the entire trading lifecycle including but not limited to funding, position transfers, corporate actions, margin calculation, and statement reconciliation
• Ad hoc assignments and projects – e.g. client outreach, platform training, general market research

Qualifications

Core competencies:

• Strong familiarity in one or more asset classes – Stocks, ETFs, Options, FX, Funds, Futures, Fixed Income
• Be able to think critically and reason about complex systems and processes
• Maintain composure and professionalism in fast-paced and stressful situations
• Excellent command of written and spoken English (Mandarin is a strong plus)

Requirements:

• Undergraduate degree
• At least 1-2 years prior experience at a large financial institution (new graduates who demonstrate a strong grasp of the core competencies will also be considered)
• Licensed with SFC 1, 2 and 3 or be able to obtain by attending to licensing paper exams within the probation period
• Fluency in productivity applications (e.g. Excel, JIRA/Confluence) is a plus

Company Benefits & Perks

• Competitive Salary, annual performance-based bonus and stock grant
• Excellent health and welfare benefits including medical, dental, specialist and in-patient  
• Competitive package of Annual Leave
• Daily lunch ordered in house with fully stocked kitchen
• Great work life balance
• Unique opportunity to gain exposure to global financial products, markets and clientele
• Opportunities for career progression and job scope expansion in a global company with growing local presence
• Hybrid work arrangement role permitting.

Job Description and Responsibilities

Qualifications

About the role

As a Client Technical Support Supervisor at Interactive Brokers, you will play a crucial role in leading and supervising a team of client support professionals to ensure exceptional technical assistance and client service to our clients. This role requires effective communication skills to manage and resolve complex technical issues faced by our clients.

If you have initiative and are motivated, analytical and methodical, enjoy working with people, this position will challenge and reward you. In addition, you will be part of a team that is building one of the world’s strongest brokerage brands.

Responsibilities

• Supervisory Leadership: Lead, mentor, and guide a team of Technical Assistance Client Support Representatives, fostering a positive and collaborative team environment.
• Issue Resolution: Oversee the troubleshooting and resolution of complex technical issues related to trading platforms, account setup and software functionalities.
• Client Communication: Communicate professionally and effectively with clients, acting as an escalation point and providing clear and concise solutions to their technical problems while maintaining high client satisfaction.
• Process Improvement: Identify areas for process improvement within the technical support workflow, proposing and implementing strategies to enhance efficiency and effectiveness.
• Training and Development: Develop and conduct training sessions for team members, ensuring they are up-to-date.
• Performance Metrics: Monitor and analyse key performance metrics to ensure the team meets or exceeds defined service level agreements (SLAs).
• Escalation Management: Manage and escalate critical technical issues to appropriate internal teams while keeping clients informed about issue resolution progress.
• Documentation: Ensure accurate documentation of client interactions, technical issues, and resolutions in internal systems.
• Reporting: Prepare and present regular reports to management, highlighting team performance, trends in technical issues, and areas for improvement.

Requirements

• Bachelor’s degree preferred if in STEM fields, a valid IT certification, or equivalent experience of no less than five years.
• Three-plus years in a client-facing support role.
• Five-plus years of experience working with Windows, Macs, software and connectivity support.
• Previous experience in a supervisory, team lead or technical lead role demonstrating effective leadership and coaching skills.
• Ability of flexible work under pressure.
• Excellent communication and interpersonal skills, with the ability to interact professionally with clients and internal stakeholders.
• Motivating communicator and able to command respect from partners and peers.
• Experience working with support ticketing systems (knowledge of Confluence/JIRA is a plus)
• Adaptable to a constantly evolving technical environment.
• Initiative and desire to learn new skills/technologies and remain current with the latest trends.
• Passion for solving technical problems.
• Languages: Fluency in English is a must. Proficiency in any other is a plus.
• Experience with financial products and services is a plus.

Location and Hours:

20 Fenchurch Street, London, EC3M 8AF
8:00 am - 5 pm, Monday – Friday (currently a Hybrid model)

Benefits:

• Career support and development
• Salary commensurate with experience
• Performance-based discretionary cash bonus scheme
• Discretionary stock grant
• Group Life Assurance cover
• Group Income Protection
• Occupational pension scheme based on gross earnings
• Hybrid working model*
• Annual leave above the statutory minimum, increasing with service
• Daily company-paid lunch and healthy snack options (when working from the office)
• Access to Private Medical Insurance, Dental Plan, and/or Health Cash Plan (including dependants)*
• Corporate events
• Travel season ticket loans*
• Cycle to work scheme*

*Subject to successful completion of the probation period

Interactive Brokers is an Equal Opportunity Employer committed to providing a diverse, equitable, and inclusive workplace for its employees.

If you have what it takes to join our London office team, please apply today!

Interactive Brokers (UK) is committed to promoting, monitoring, and implementing best practices, policies, procedures, and culture in adherence to the FCA Consumer Duty.

Job Description and Responsibilities

IBKR is seeking exceptional individuals to join its fast-growing APAC Institutional Services group.  In this role, you will be responsible for providing unparalleled service to IBKR’s institutional and enterprise clients including banks, hedge funds, financial advisors, and introducing brokers.  Our mission is to build deep, long-term relationships and provide a seamless client experience as we continue to expand our global product and service offerings.

Key responsibilities:

• Resolve technical, account, and trade-related enquiries via telephone, ticket, and live chat
• Take ownership of and escalate/report issues to the relevant stakeholders across various departments and regions
• Assist clients in understanding the entire trading lifecycle including but not limited to funding, position transfers, corporate actions, margin calculation, and statement reconciliation
• Ad hoc assignments and projects – e.g. client outreach, platform training, general market research

Qualifications

Core competencies:

• Strong familiarity in one or more asset classes – Stocks, ETFs, Options, FX, Funds, Futures, Fixed Income
• Be able to think critically and reason about complex systems and processes
• Maintain composure and professionalism in fast-paced and stressful situations
• Excellent command of written and spoken English (Mandarin is a strong plus)

Requirements:

• Undergraduate degree
• At least 1-2 years prior experience at a large financial institution (new graduates who demonstrate a strong grasp of the core competencies will also be considered)
• Licensed with SFC 1, 2 and 3 or be able to obtain by attending to licensing paper exams within the probation period
• Fluency in productivity applications (e.g. Excel, JIRA/Confluence) is a plus

Company Benefits & Perks

• Competitive Salary, annual performance-based bonus and stock grant
• Excellent health and welfare benefits including medical, dental, specialist and in-patient  
• Competitive package of Annual Leave
• Daily lunch ordered in house with fully stocked kitchen
• Great work life balance
• Unique opportunity to gain exposure to global financial products, markets and clientele
• Opportunities for career progression and job scope expansion in a global company with growing local presence
• Hybrid work arrangement role permitting.

• Respond to retail and professional clients' inquiries via inbound calls, email, and online chat
• Obtain a thorough knowledge of products offered by IB on various global exchanges
• Assist clients with opening and funding accounts
• Show clients how to use different features of the Trader Workstation
• Explain margin requirements to clients
• Investigate trade issues and order executions
• Knowledge of securities regulations impact on customers

• Experience: 2+ years of Client services experience in the International BPO industry
• Education: University degree (Bachelors) required
• High level of MS Excel skills required
• Language skills: Fluent English
• Good quantitative/analytical skills
• Excellent oral/written communication skills are required.

• Competitive salary package.
• Performance-based annual bonus (cash and stocks).
• Group Medical & Life Insurance.
• Modern offices with free amenities & fully stocked cafeterias.
• Monthly food card & company-paid snacks.
• Hardship/shift allowance with company-provided pickup & drop facility*
• Attractive employee referral bonus.
• Frequent company-sponsored team-building events and outings.
  
  

Company Benefits & Perks

This role's anticipated base salary range is $65,000 to $75,000 annually based on skill's and experience. The offered salary is just part of the total compensation package. In addition to a competitive salary, the company offers both a discretionary cash bonus and stock award as well as a wide range of benefits, including health care, tuition reimbursement and much more.

#LI-NB1

Job Description and Responsibilities:

Qualifications:

This is a hybrid role (4 days in the office / 1 day remote).

As a member of the Client Technical Support L1, you will assist clients with inquiries about our range of trading offerings and act as a liaison between internal teams and customers to ensure prompt and effective bug and issue resolution.

The ideal candidate will be analytical and have an affinity for problem-solving and troubleshooting technical and software issues. They should be able to recognize, investigate, and escalate client-reported issues related to our platforms. 

If you are motivated, have initiative, and are analytical and methodical, we can offer you a position that will both challenge and reward you as part of a team that is building one of the world’s strongest brokerage brands.

Responsibilities:

• Providing support to clients through phone, chats, and tickets
• Technical and functional support for the Interactive Brokers’ platforms
• Desktop applications (Windows, macOS, and Linux)
• Mobile applications (Android and iOS)
• Troubleshooting and support for Interactive Brokers’ web-based offerings
• Problem management with a focus on wide-scale technical issues

Requirements:

• Bachelor’s degree, preferred if in a technical field
• 1+ years in a client-facing support role
• 1+ years of experience working with Windows and Mac, software support, connectivity support
• Excellent verbal and written communication skills and the ability to work effectively in a team environment
• Experience working with support ticketing systems
• Adaptable to a constantly changing technical environment
• Initiative and desire to learn new skills/technologies and remain up to date with the latest trends; a real passion for solving technical problems
• Experience with financial products and services is a plus
• Excellent command of written and spoken English & Portuguese

To be successful in this position, you will have the following:

• Self-motivated and able to handle tasks with minimal supervision.
• Superb analytical and problem-solving skills.
• Excellent collaboration and communication (Verbal and written) skills.
• Outstanding organizational and time management skills.

Company Benefits & Perks

Interactive Brokers is an online broker offering trading access for experienced traders to products traded on 150 markets and exchanges worldwide. IBUK is part of a global group of financial services companies with over $12 billion in equity capital and publicly traded under the symbol “IBKR.”  

We are looking for an enthusiastic self-starter with outstanding communication and problem-solving skills to provide a high level of service to IBKR’s global existing and prospective institutional clients (including banks, hedge funds, financial advisors and brokers) via telephone, ticket, and live chat. Being bilingual in English and a German is preferred.

We pride ourselves on building and maintaining long-term client relationships, while providing a seamless onboarding experience for our clients as we continue expanding our global product and service offerings. Your contribution will play a crucial role in this, supporting clients with any technical or trade-related queries and thereby cultivating lasting professional relationships. We require you to be proficient in English with additional languages a plus.

At IBUK we have a supportive culture, where we encourage our team to develop and grow through involvement in projects, mentoring programmes, mandatory and enhanced training as well as professional qualifications.

Key Responsibilities:

First point of contact for client queries, including but not limited to:

• Assistance with multiple trading platforms (desktop, mobile, browser)
• Resolution of trade-related queries (order entry, trade execution)
• Communication and escalation of high-level issues to relevant stakeholders
• Relationship Management for key institutional clients
• Project Management of platform and process enhancements
• Other tasks including client training, general market research and development

Interactive Brokers (UK) Limited have a rare opportunity for a Business Development Associate to join our market leading, global firm. As a Business Development Associate, you will be part of a result-oriented, multinational team spread across Europe, responsible for providing Institutional and HNWI clients with onboarding and integration services, identifying and capturing new business opportunities, and channeling strategic ideas for business expansion through to management.

If you are passionate about growing the business, servicing clients, and helping to initiate change, then apply today. You will be a strong team player, have fantastic business acumen, a desire for continuous improvement and always go above and beyond.  Experience in a similar role within financial services is preferred.

We currently operate a hybrid working model at IBKR, and so you will be able to commute to our fantastic central London office (The Walkie Talkie Building) 4 days per week, where you will be pleased to hear we offer lunch every day you are in the office from a selection of vendors.

Key Responsibilities:

• Help guide Institutional Clients and High Net Worth Individuals through the client application and be central point of contact during the onboarding stages.
• Be well versed in the various products and services offered through Interactive Brokers, and confidently speak to these with prospective and existing clients.
• Regularly perform virtual and in-person demonstrations of the trading platform.
• Coordinate integration projects and product optimization for our B2B clients across multiple internal teams, including legal, operations, technology, and client services.
• Oversee relationships with high growth strategic partners and drive implementation of solutions to further grow the partnership.

• Participate in client meetings, presentations, and attendance at industry events.
• Assist with other ad-hoc tasks as assigned from time to time.

Qualifications, Skills & Experience:

• Degree in Finance, Economics, Business Administration, or another related field.
• Languages: Excellent written and oral communication skills in English, – any other languages are a plus (Norwegian, Swedish or Polish we have express interest in).
• Product Knowledge: General market knowledge in futures, options, and the equities markets.
• Excellent stakeholder management skills with experience in working cross-functionally to deliver the best results for the business.
• Great organisational skills, able to successfully manage multiple projects simultaneously and deliver impressive results.
• Experience: Minimum 2 years financial services industry experience with trading or brokerage in a client service or project management capacity is preferred.
• IT Skills: MS Office, with Bloomberg knowledge as a plus.
• Strong interpersonal and written communication skills.
• Excellent analytical and problem-solving skills.

Location:

 20 Fenchurch Street, London, EC3M 3BY

8am – 5pm, Monday – Friday

Benefits:

• Career support and development
• Salary commensurate with experience
• Performance based discretionary cash bonus scheme
• Discretionary stock grant
• Group Life Assurance cover
• Group Income Protection
• Occupation pension scheme based on Gross earnings
• Hybrid working model
• Above statutory annual leave, increasing with service
• Daily company-paid lunch and healthy snack options throughout the day (when working from the office)
• Access to Private Medical Insurance, Dental Plan and / or Health Cash Plan*
• Corporate events
• Travel season ticket loans
• Cycle to work scheme
• Fitness subsidisation

*on successful completion of the probation period

This is a hybrid role (4 days in the office/1 day remote).

Interactive Brokers is seeking several motivated individuals to join our team as a Client Services Representative, supporting the greater New Accounts team in a client service role. This individual is a key component in ensuring that the overall client experience is exceptional, acting as a liaison between our clients and our New Accounts operational and processing teams. This role will be part of a team building one of the world's strongest brokerage brands. Interactive Brokers is a global enterprise that employs technology in all aspects of its business to generate prudent, controlled growth.

We are looking for successful candidates who are motivated, analytical, methodical, and have strong initiative. We can offer a position that will challenge and reward you while allowing you to grow within our organization. We look forward to reviewing your online application.

What will be your responsibilities within IBKR: 

• Respond to incoming client and sales inquiries regarding issues with the online account application and/or documentation requirements for account opening.
• Assist processing teams with client outreach required to obtain information required for account approval.
• Review documentation as related to new account applications;
• Collaborate with other cross-functional teams to assist with account approval and maintenance.
• Identify areas for improvement within the online application and account opening process to improve the client experience and the production of new accounts.
• Cross-reference multiple databases and ensure regulatory aspects of AML and KYC are completed prior to account opening;
• Follow various regulatory requirements and internal policies and procedures;
• Correspond with clients, sales representatives, and internal Client service teams. 

Which skills are required: 

• Bachelor's Degree
• Excellent communication skills
• Must be well organized, prioritize effectively, think critically, and have a strong ability to multi-task
• Proficient user of MS Office applications
• Self-organized team player with exceptional attention to detail
• FINRA licensing preferred 

To be successful in this position, you will have the following:

• Self-motivated and able to handle tasks with minimal supervision.
• Superb analytical and problem-solving skills.
• Excellent collaboration and communication (Verbal and written) skills.
• Outstanding organizational and time management skills.

Company Benefits & Perks

• Competitive salary, annual performance-based bonus and stock grant
• This position is eligible for overtime pay
• Retirement plan 401(k) with a competitive company match
• Excellent health and wellness benefits, including medical, dental, and vision benefits, and a company-paid medical healthcare premium
• Wellness screenings and assessments, health coaches and counseling services through an Employee Assistance Program (EAP)
• Daily company lunch allowance provided, and a fully stocked kitchen with healthy options for breakfast and snack
• Corporate events, including team outings, dinners, volunteer activities and company sports teams
• Education reimbursement and learning opportunities

This role's anticipated base salary range is $65,000 to $75,000 annually based on skill's and experience. The offered salary is just part of the total compensation package. In addition to a competitive salary, the company offers both a discretionary cash bonus and stock award as well as a wide range of benefits, including health care, tuition reimbursement and much more

Job Description & Requirements:

• Resolve client inquiries via calls, chats, and e-mails for asset and cash transfers related to client support.
• Closely work with our back office to manage and resolve all securities-related queries from our clients globally, including systematic follow-up to resolve pending transfers/settlements, differences, and breaks.
• Support Operations Service in their Securities/Global Custody day-to-day transactional business in the field of Settlement (clarifications and follow-up on Settlements completion)
• Ensure query resolution till completion within agreed service levels and client satisfaction.
• Commit to a culture of continuous improvement and centered on client service.
• Deliver excellent client service while continuously challenging our process efficiency and behavior.

Qualification:

• Education: University degree (Bachelors) required
• Experience: Previous client service experience within the financial and security service industry, preferably in the area of Settlement (Securities transfers of all kinds) and/or Cash transfers / Or MBA apprenticeship with a finance profile / or three years of Inbound Client services experience in the International BPO industry for banking/ finance process.
• Passion for dealing with clients and understanding of securities and global custody products.
• Can-do mentality with proven ability to increase client satisfaction (you're a keen observer and problem solver) and with a flair for new technologies
• Strong problem-solving skills and ability to work under pressure
• Focused on client service and timely resolving of client enquiries.
• Adaptable, motivated, self-directed, and driven (always staying up to date and improving)
• Fluent in English (any other European language is a plus)
• Comfortable with rotational shifts including night shifts.

Company Benefits & Perks: 

• Competitive salary package.
• Performance-based annual bonus (cash and stocks)
• Group Medical & Life Insurance.
• Modern offices with free amenities & fully stocked cafeterias
• Monthly food card & company-paid snacks.
• Hardship/shift allowance with company-provided pickup & drop facility*
• Attractive employee referral bonus.
• Frequent company-sponsored team-building events and outings

* Depending upon the shifts.

**The benefits package is subject to change at the management's discretion.

#LI-HP1

Job Description & Responsibilities

As a liaison to Interactive Brokers' professional clients, the candidate will provide unparalleled service to IBKR's existing and prospective clients, including banks, hedge funds, financial advisors, and introducing brokers. We aim to build and maintain long-term client relationships while providing a seamless onboarding experience as we continue expanding our global product and service offerings. You are required to be proficient in French, German, and English, and a fourth language would be beneficial.

Responsibilities include, but are not limited to:

• Troubleshoot and resolve technical, account, and trade-related queries via telephone, ticket, and live chat.
• Escalate high-level issues to relevant stakeholders and make suggestions for process improvement.
• Other ad hoc projects and duties, including client training, general market research and development, etc.

Qualification & Skills

• French, German, and English fluency is required; any additional European languages are a plus.
• At least one to two years of experience, preferably in a client-facing capacity at a global financial institution (less experienced candidates with a firm grasp of the core competencies will also be considered).
• Bachelor’s degree in Economics, Banking, or Finance, or a commercial banking apprenticeship with relevant experience.
• Strong knowledge of listed equities, options, futures, and/or FX.
• Prior experience in international settlements or clearing operations is a plus.
• Analytical problem-solver with a passion for technology and financial markets.

About the Role

Interactive Brokers is seeking a detail-oriented and analytical professional to join our Dispute Resolution team. This role is critical in maintaining client trust and regulatory compliance by investigating and resolving complex client complaints and regulatory inquiries. The ideal candidate will combine strong analytical skills with exceptional written communication to deliver professional, compliant resolutions.

Position Overview

As a Case Manager - Dispute Resolution, you will investigate client complaints using proprietary systems and external platforms, analyze trading activity, and provide clear, well-documented resolutions to client concerns and regulatory matters.

Key Responsibilities

Complaint Investigation & Resolution

Conduct comprehensive investigations into client complaints across equities, options, futures, forex, and fixed income, including:

• Trade Execution Issues: Order routing, non-executions, delayed executions, erroneous fills, and execution quality concerns
• Account Funding: Deposit/withdrawal delays, rejected transactions, third-party fees, and asset transfer issues
• Corporate Actions: Dividend payments, stock splits, mergers and acquisitions, and other corporate event processing
• Reporting & Tax Matters: Cost basis discrepancies, dividend allocation, and withholding tax concerns
• Platform & Technology: Connectivity issues, platform functionality, and data discrepancies
• Account Administration: Margin calls, liquidations, interest charges, and fee disputes
• Client Service Quality: Communication concerns and service level complaints

Documentation & Communication

• Prepare clear, professional written responses that comply with regulatory requirements and internal policies
• Document findings with supporting evidence and maintain detailed case records
• Meet regulatory deadlines for complaint acknowledgment, investigation, and resolution
• Translate complex technical and market concepts into client-friendly language
• Escalate systemic issues with comprehensive summaries and actionable recommendations

Process Improvement

• Identify trends in client complaints to recommend preventative measures
• Contribute to knowledge base articles and internal procedures
• Participate in cross-functional projects to enhance client experience

Required Qualifications

• Education: Bachelor's degree in Finance, Economics, Business Administration, Accounting, or related field (or equivalent professional experience)
• Experience: Minimum 3-5 years in financial services, with preference for:
• Client complaint handling or dispute resolution
• Brokerage operations or trade support
• Banking operations or client relations
• Skills:
• Strong written and verbal communication skills
• Proficiency in Microsoft Word & Excel
• General knowledge of financial markets and products
• Fluency in English (additional languages a plus)

Valued Additional Experience

• Programming skills – valuable for data analysis and process automation
• Proficiency with AI tools for enhanced research, analysis, and productivity
• Experience with Bloomberg Terminal or similar market data platforms

Company Benefits & Perks: 

• Competitive salary package.
• Performance-based annual bonus (cash and stocks).
• Group Medical & Life Insurance.
• Modern offices with free amenities & fully stocked cafeterias.
• Monthly food card & company-paid snacks.
• Hardship/shift allowance with company-provided pickup & drop facility*
• Attractive employee referral bonus.
• Frequent company-sponsored team-building events and outings.

* Depending upon the shifts.

**The benefits package is subject to change at the management's discretion.

Interactive Brokers (U.K.) Limited based in London, part of IBKR global online financial brokerage services are looking for someone to join the Client Technical Support Team with German or French as an additional language. You will assist clients with inquiries on our range of trading offerings and act as a liaison between internal teams and clients to ensure a prompt and effective resolution to bugs and issues. The ideal candidate will be analytical with an affinity for problem-solving and troubleshooting technical and software issues. They should be able to recognize, investigate, and escalate client-reported issues related to our platforms. If you are motivated, have initiative, and are analytical and methodical, we can offer you a position that will challenge and reward you as part of a team building one of the world’s strongest brokerage brands.

Interactive Brokers is an online broker offering trading access for experienced traders to products traded on many markets and exchanges worldwide. IBUK is part of a global group of financial services companies based in the U.S. with over $5 billion in capital and publicly traded under the symbol “IBKR.”  

Responsibilities

• Providing support to clients through phone, chats, and tickets
• Technical and functional support for the Interactive Brokers’ platforms
• Desktop applications (Windows, macOS, and Linux)
• Mobile applications (Android and iOS)
• Troubleshooting and support for Interactive Brokers’ web-based offerings
• Problem management with a focus on wide-scale technical issues

Requirements

• Languages: fluency in English and German or French is a must. Any other European language is a plus.
• Bachelor’s degree, preferred if in a technical field.
• 2+ years in client facing support role
• 2+ years’ experience working with Windows, and Mac, software support, connectivity support
• Excellent verbal and written communication skills and the ability to work effectively in a team environment
• Experience working with support ticketing systems
• Adaptable to a constantly changing technical environment
• Initiative and desire to learn new skills/technologies and remain up to date with the latest trends
• A genuine passion for solving technical problems
• Experience with financial products and services is a plus.

Benefits

• Career support and development
• Salary commensurate with experience
• Performance-based discretionary cash bonus scheme
• Discretionary stock grant
• Group Life Assurance cover
• Group Income Protection
• Gross pension scheme at 5% employer, 4% employee
• Hybrid working model
• Daily company subsidised lunch and healthy snack options throughout the day (when working from the office)
• Access to Private Medical Insurance, Dental Plan and / or Health Cash Plan*
• Corporate events
• Travel season ticket loans
• Cycle to work scheme

*On successful completion of the probationary period

Interactive Brokers (UK) values in promoting, monitoring, implementing best practices, policies and procedures and culture in adhering to and promoting the FCA Consumer Duty with the organisation.

Company Benefits & Perks

Interactive Brokers offers a competitive remuneration package including: 

• Health, dental, disability and life insurance with 100% premiums covered.
• Company RSP contribution matching, Stock incentive plan

**We thank all applicants. However, only those selected for an interview will be contacted.

This role's anticipated base salary range is 60,000 CAD to 75,000 CAD annually based on skill's and experience. The offered salary is just part of the total compensation package. In addition to a competitive salary, the company offers both a discretionary cash bonus and stock award as well as a wide range of benefits, including health care, tuition reimbursement and much more.

#LI-NB1

Job Description and Responsibilities

IBKR is seeking exceptional individuals to join its fast-growing APAC Institutional Services group.  In this role, you will be responsible for providing unparalleled service to IBKR’s institutional and enterprise clients including banks, hedge funds, financial advisors, and introducing brokers.  Our mission is to build deep, long-term relationships and provide a seamless client experience as we continue to expand our global product and service offerings.

Key responsibilities:

• Resolve technical, account, and trade-related enquiries via telephone, ticket, and live chat
• Take ownership of and escalate/report issues to the relevant stakeholders across various departments and regions
• Assist clients in understanding the entire trading lifecycle including but not limited to funding, position transfers, corporate actions, margin calculation, and statement reconciliation
• Ad hoc assignments and projects – e.g. client outreach, platform training, general market research

Qualifications

Core competencies:

• Strong familiarity in one or more asset classes – Stocks, ETFs, Options, FX, Funds, Futures, Fixed Income
• Be able to think critically and reason about complex systems and processes
• Maintain composure and professionalism in fast-paced and stressful situations
• Excellent command of written and spoken English (Mandarin is a strong plus)

Requirements:

• Undergraduate degree
• At least 1-2 years prior experience at a large financial institution (new graduates who demonstrate a strong grasp of the core competencies will also be considered)
• Licensed with CMFAS 1A , 2A , CM-EIP and CM-SIP or be able to obtain by attending to licensing paper exams within a short period after onboarding
• Fluency in productivity applications (e.g. Excel, JIRA/Confluence) is a plus

Company Benefits & Perks

• Competitive Salary, annual performance-based bonus and stock grant
• CPF Contributions
• Excellent medical insurance, including dental, specialist and in-patient
• Competitive package of Annual Leave
• Daily lunch ordered in house with fully stocked kitchen
• Great work life balance
• Unique opportunity to gain exposure to global financial products, markets and clientele
• Opportunities for career progression and job scope expansion in a global company with growing local presence
• Hybrid work arrangement role permitting

Interactive Brokers' fast-growing online brokerage unit is expanding its Client Services operations. We seek a passionate candidate with strong analytical and client service skills.

Due to the continued expansion of our business activities, we have the following exciting opportunity for a motivated professional. 

Key Responsibilities:

• Investigation of client inquiries encompassing a broad array of themes, including margin analysis, position liquidations, trade cancellation requests, order trigger conditions, products and global exchanges, order status and execution inquiries
• Resolve routine and complex client inquiries, concerns and complaints via telephone, tickets, and chats thoroughly and expeditiously, utilizing sound judgment with an emphasis on courtesy.
• Familiarize with various proprietary platforms, including trading systems and administrative portals, to educate clients to align with our self-service and highly automated business model.
• Coordinate activities with other local and international Client Service divisions and interact with external departments such as Programming, Clearing, Cashiering and Compliance and other service groups worldwide.
• Analysis of existing systems and procedures to recommend and assist in implementing enhancements
• Contribute to the development of client service systems, policies and procedures.

Qualifications & Experience:

• Fluent in English with strong verbal and written communication skills
• University degree/Bachelor's in finance, economics, or related field with a minimum of two years of financial industry experience
• If Fresher, MBA or Master's Degree in Finance or a related field. Candidates with trading experience would be preferred.
• In-depth understanding of financial markets, margin methodologies, execution platforms, exchange operations and regulations
• Excellent product knowledge: Equities, Options, Futures, Options on Futures, Fixed income, Mutual Funds, FX, CFDs, Crypto
• Strong PC technologies proficiency: Advanced Excel, Office Suite, Email
• Trouble-shooter with a critical thinking mindset, passionate about technology and financial markets
• Self-starter, able to handle stress, with the ability to work independently as well as part of a team
• NISM-certified Series 7 (Capital markets) and Series 8 (Equity Derivatives) or in the process of obtaining both certifications 

Company Benefits & Perks: 

• Competitive salary package.
• Performance-based annual bonus (cash and stocks).
• Group Medical & Life Insurance.
• Modern offices with free amenities and fully stocked cafeterias.
• Monthly food card and company-paid snacks.
• Hardship/shift allowance with company-provided pickup & drop facility*
• Attractive employee referral bonus.
• Frequent company-sponsored team-building events and outings.

* Depending upon the shifts.

**The benefits package is subject to change at the management's discretion.

This is Hybrid role (4 days in office /1 day remote)

About your Team:

As a Level 1 API Support Analyst at Interactive Brokers (IBKR), you will be the first point of contact for clients seeking assistance with our API products. You will handle inquiries through multiple communication channels and guide clients of
varying technical backgrounds through basic API integration processes.

 What will be your responsibilities within IBKR: 

• Respond to client inquiries via phone, chat, and support tickets in a timely and professional manner.
• Address basic questions related to third-party integrations with IBKR API.
• Guide clients through initial API connection processes.
• Direct clients to relevant documentation and resources.
• Triage market data inquiries and escalate as appropriate.
• Route complex technical issues to specialized teams including API Integration, APIL2, AM-API, and FIXENG teams.
• Document client interactions accurately in the support system.
• Follow established support protocols and workflows.

 What required skill’s you need:

• Bachelor's degree or equivalent experience (preferred)
• Basic understanding of programming concepts and what coding entails
• Excellent written and verbal communication skills
• Ability to communicate technical concepts to clients with varying levels of technical proficiency
• Strong problem-solving abilities
• Customer-service oriented mindset
• Ability to work in a fast-paced environment

Desired Attributes

• Interest in financial markets and trading systems.
• Previous experience in a technical support role.
• Knowledge of financial APIs or trading systems (a plus).
• Ability to learn quickly and adapt to changing technologies.

 To be successful in this position, you will have the following:

• Self-motivated and able to handle tasks with minimal supervision.
• Superb analytical and problem-solving skills.
• Excellent collaboration and communication (Verbal and written) skills.
• Outstanding organizational and time management skills.

Company Benefits & Perks

This role's anticipated base salary range is $67,000 to $75,000 annually based on skill's and experience. The offered salary is just part of the total compensation package. In addition to a competitive salary, the company offers both a discretionary cash bonus and stock award as well as a wide range of benefits, including health care, tuition reimbursement and much more.

This is a hybrid role (4 days in the office / 1 day remote).

About Your Team:

As a member of the Client Technical Support team, you will assist clients with inquiries about our range of trading offerings and act as a liaison between internal teams and customers to ensure a prompt and effective resolution to bugs and issues. The ideal candidate will be analytical with an affinity for problem-solving and troubleshooting technical and software issues. They should be able to recognize, investigate, and escalate client-reported issues related to our platforms. If you are motivated, have initiative, and are analytical and methodical, we can offer you a position that will challenge and reward you as part of a team building one of the world’s strongest brokerage brands.

Responsibilities:

• Providing support to clients through phone, chats, and tickets
• Technical and functional support for the Interactive Brokers’ platforms
  • Desktop applications (Windows, macOS, and Linux)
  • Mobile applications (Android and iOS)
• Troubleshooting and support for Interactive Brokers’ web-based offerings
• Problem management with a focus on wide-scale technical issues

Requirements:

• Bachelor’s degree, preferred if in a technical field.
• 1+ years in a client-facing support role
• 1+ years of experience working with Windows and Mac, software support, connectivity support
• Excellent verbal and written communication skills and the ability to work effectively in a team environment
• Experience working with support ticketing systems
• Adaptable to a constantly changing technical environment
• Initiative, a desire to learn new skills/technologies and remain up to date with the latest trends, and a real passion for solving technical problems
• Experience with financial products and services is a plus.
• Required excellent command of written and spoken English & Russian 

Company Benefits & Perks

• Competitive salary, annual performance-based bonus and stock grant
• Retirement plan 401(k) with a competitive company match
• Excellent health and wellness benefits, including medical, dental, and vision benefits, and a company-paid medical healthcare premium
• Wellness screenings and assessments, health coaches and counseling services through an Employee Assistance Program (EAP)
• Daily company lunch allowance provided, and a fully stocked kitchen with healthy options for breakfast and snack
• Corporate events, including team outings, dinners, volunteer activities and company sports teams
• Education reimbursement and learning opportunities

This role's anticipated base salary range is $65,000 to $70,000 annually based on skill's and experience. The offered salary is just part of the total compensation package. In addition to a competitive salary, the company offers both a discretionary cash bonus and stock award as well as a wide range of benefits, including health care, tuition reimbursement and much more.

Position:  Associate - Business Development

Responsibilities:

• Advise and onboard high net worth individuals and institutional clients from EMEA onto company trading platform
• Coordinate integration project and product optimization for new B2B clients across multiple internal teams, including legal, operations, technology, and client services
• Conduct competitive research and market analysis on financial and brokerage industry
• Participate in client meetings both online and offline (for integration projects only)
• Reach out to a set of assigned Indian retail applications and assist in form filing, opening and funding.

Qualifications, Skills & Attributes:

• Experience: 1-2 years in Brokerage or financial Industry
• Education: Post Graduate (MBA) with 1-2 years of experience or Graduate (Any bachelors degree) with 1-2 years of work experience in Brokerage/Financial Industry
• Proficiency in MS Office
• Language skills: Fluent English
• Good quantitative/analytical skills
• Excellent oral/written communication skills required

Company Benefits & Perks: 

• Competitive salary package.
• Performance based annual bonus (cash and stocks).
• Hybrid working model (4 days office/week).
• Group Medical & Life Insurance.
• Modern offices with free amenities & fully stocked cafeterias.
• Monthly food card & company paid snacks.
• Hardship/shift allowance with company provided pickup & drop facility*
• Attractive employee referral bonus.
• Frequent company sponsored team building events and outings.

* Depending upon the shifts.

**The benefits package is subject to change at the management's discretion.

Job Description

Interactive Brokers Hong Kong Limited ("IBHK") is expanding its Risk Assessment Team (RA) within the New Accounts Department at our Hong Kong office. We are searching for candidates with prior experience in the financial services industry, extraordinary attention to detail, and strong communication skills. The RA department liaises with Interactive Brokers' retail and professional clients.

The IBHK RA is accountable for providing high-quality reviews of Anti-Money Laundering (AML), Know-Your-Customer (KYC), sanctioning and Politically Exposed Persons (PEP) issues for retail customers, financial advisors, hedge fund operators and other broker-dealers. We aim to facilitate client onboarding by providing regulatory and compliance guidance while building and maintaining long-term client relationships as we expand our global service offerings.

Responsibilities

• Perform Enhanced Due Diligence (EDD) review on Individual and Corporate applications following policies and desktop procedures; identify and escalate potential AML risks
• Analyze and verify the source of funds/wealth information through the public domain or documentation
• Investigate and process alerts from multiple queues, sourcing information as appropriate from external sources and/or internal personnel to investigate and process alerts effectively
• Evaluate and resolve negative news and/or red flags or potential PEP matches escalated by other New Account Teams
• Run checks in the Offshore Leaks Database and conduct public domain searches for negative information related to applicants and associated entities
• Provide advice on issues and escalations to other New Accounts Teams to address difficult applications and independently recommend risk-based decisions to AML
• Responsible for timely escalations of suspected financial crime to AML
• Work closely with other New Account teams and AML to review and evaluate all financial crime risks

Qualifications, Skills & Attributes

• Bachelor's degree
• Experience: 2-3 years in Client Service and/or Financial Service preferred. Fresh graduates with a relevant academic background who are motivated and demonstrate the right aptitude will also be considered
• Minimum of 2 years' experience and familiarity, preferably gained in brokerage or corporate banking environment, with onboarding or reviewing high-risk client relationships and carrying out EDD
• Excellent written and oral communication skills in English and Cantonese; Mandarin is advantageous
• Strong research, investigatory, and problem-solving skills
• Ability to make risk-based recommendations and articulate those persuasively to other departments
• Able to multitask various projects and firm initiatives
• Prior experience in a highly automated environment and/or a high degree of comfort with computers and technology
• Intermediate experience with MS Outlook, MS Word, and MS Excel
• Ability to work and thrive in a fast-paced, medium-sized office environment

Core Competencies

• Ability to identify, analyze, and escalate complex issues
• Excellent troubleshooting and problem-resolution skills
• Taking personal responsibility for identifying client needs while providing a high-value experience
• Efficient, self-motivated and hard-working
• Being able to multitask in a pressured environment

Company Benefits & Perks

• Competitive Salary, annual performance-based bonus and stock grant
• Excellent health and welfare benefits including medical, dental, specialist and inpatient  
• Competitive package of Annual Leave
• Daily lunch ordered in-house with a fully stocked kitchen
• Great work-life balance
• Unique opportunity to gain exposure to global financial products, markets and clientele
• Opportunities for career progression and job scope expansion in a global company with a growing local presence
• Hybrid work arrangement role permitting

This is a hybrid role (4 days in the office / 1 daysremote).

As a member of the Client Technical Support L1, you will assist clients with inquiries about our range of trading offerings and act as a liaison between internal teams and customers to ensure prompt and effective bug and issue resolution.

The ideal candidate will be analytical and have an affinity for problem-solving and troubleshooting technical and software issues. They should be able to recognize, investigate, and escalate client-reported issues related to our platforms. 

If you are motivated, have initiative, and are analytical and methodical, we can offer you a position that will both challenge and reward you as part of a team that is building one of the world’s strongest brokerage brands.

Responsibilities:

• Providing support to clients through phone, chats, and tickets
• Technical and functional support for the Interactive Brokers’ platforms
• Desktop applications (Windows, macOS, and Linux)
• Mobile applications (Android and iOS)
• Troubleshooting and support for Interactive Brokers’ web-based offerings
• Problem management with a focus on wide-scale technical issues

Requirements:

• Bachelor’s degree, preferred if in a technical field
• 1+ years in a client-facing support role
• 1+ years of experience working with Windows and Mac, software support, connectivity support
• Excellent verbal and written communication skills and the ability to work effectively in a team environment
• Experience working with support ticketing systems
• Adaptable to a constantly changing technical environment
• Initiative and desire to learn new skills/technologies and remain up to date with the latest trends; a real passion for solving technical problems
• Experience with financial products and services is a plus
• Excellent command of written and spoken English & Portuguese

To be successful in this position, you will have the following:

• Self-motivated and able to handle tasks with minimal supervision.
• Superb analytical and problem-solving skills.
• Excellent collaboration and communication (Verbal and written) skills.
• Outstanding organizational and time management skills.

Company Benefits & Perks

This is a hybrid role (4 days in the office/1 day remote).

We are seeking several motivated individuals to join our Financial Services Representative team. The ideal candidate will have a strong math and technical aptitude, the ability to troubleshoot and explain complex subjects, and the capacity to identify opportunities for technology-based improvements.

What will be your responsibilities within IBKR: 

• Resolve routine and complex client service issues thoroughly and expeditiously, utilizing sound judgment and an emphasis on courtesy.
• Client inquiries typically encompass a broad array of themes, including:
  • Operability of IBKR Trader Workstation, Web Trader and Mobile Trader execution platforms, including trading modules and analytical tools;
  • Cash deposit and withdrawal activity, position transfers, and account administrative functions.
  • Product availability and attributes; Exchange, clearing and depository functions; Order types and routing logic;
  • Order status, trade and delivery settlement, exercise & assignment, expiration processing, and corporate actions.
  • Margin calculations, Commission structure, interest, and fee.
• Coordinate activities with other local and international Client Service divisions and interaction with external departments such as Programming, Clearing, Cashiering and Compliance on common issues.
• Client Service is the primary function where calls are predominantly routine but may require deviation from standard screens, scripts, and procedures. The function uses a computerized system for tracking, information gathering, and/or troubleshooting. It requires general knowledge of the organization, products, and/or services to assess needs and suggest solutions.

 Which skills are required:

• Bachelor's or Advanced Degree 
• Fluency in Spanish (speaking, reading, and writing)
• Experience in financial services (e.g., brokerage, banking, trading, exchange, or clearinghouse) preferred but not required.
• Strong verbal and written communication skills to accommodate client inquiries directed via telephone, email, or online chat.
• In-depth understanding of the following financial instruments: stocks, securities, options, futures, options on futures, foreign exchange, and fixed income.
• Working knowledge of various exchange operations and regulations, product offerings and specifications, execution platforms and rules, and margin methodologies.
• Additional language skills are a plus

To be successful in this position, you will have the following:

• Self-motivated and able to handle tasks with minimal supervision.
• Superb analytical and problem-solving skills.
• Excellent collaboration and communication (Verbal and written) skills.
• Outstanding organizational and time management skills.

Company Benefits & Perks

Due to the rapid growth and expansion of our business activities in various markets, we have the following full-time opening for an experienced, motivated, and technology-oriented individual for a French Financial Translator (English to French and vice versa).

Responsibilities:

We are looking for a professional translator with a strong focus on economics and finance, and the ability to work efficiently and independently to meet tight deadlines in a fast-paced environment while keeping a strong sense of team collaboration. In this position you will be required to:

• Translate a variety of content, such as website, account application, trading apps (IBKR Desktop, Client Portal, IBKR Mobile), etc.
• Translate client communication emails, bulletins, and announcements
• Translate FAQs and User guides
• Glossary and TM maintenance
• Perform quality assurance on existing translations (proofread and edit)
• Document processing

 Qualifications:

• Native French speaker
• Proficient in English
• MA or BA degree in Translation or related discipline
• Excellent written and oral communication skills
• CAT tool daily operation experience is a requirement (configuration and advanced use is a plus)
• Experience with the use of AI technology in an auxiliary function for translation is a strong advantage
• Minimum 3 years relevant experience with a financial institution, or translating finance-related content
• Knowledge of basic trading terms; familiarity with technical and marketing translation
• Proven time-management and organisational skills
• Personality: Self-confident, open, flexible, and able to work independently in a team-oriented environment

Location

20 Fenchurch Street, London, EC3M 8AF

Working Hours

8 am – 5 pm, Monday–Friday

Benefits

• Career support and development
• Salary commensurate with experience
• Performance-based discretionary cash bonus scheme
• Discretionary stock grant
• Group Life Assurance cover
• Group Income Protection
• Occupation pension scheme based on Gross earnings
• Hybrid working model
• Above statutory annual leave, increasing with service
• Daily company-paid lunch and healthy snack options throughout the day (when working from the office)
• Access to Private Medical Insurance, Dental Plan and/or Health Cash Plan (including dependants)*
• Corporate events
• Travel season ticket loans*
• Cycle to work scheme*

*on successful completion of the probation period.

Job Description & Responsibilities

TAC associates focus on ensuring a solid user experience through the responsive support of our trading software. As a technical assistance team member, you assist clients with inquiries about our software products. You serve as a liaison between internal teams and clients to ensure a prompt and effective resolution of bugs and issues. The ideal candidate will possess the networking and programming knowledge to troubleshoot issues related to our trading client programs. We need a TAC associate that will be probing and analytical, with the ability to recognize, test, and escalate new bugs within our software while assisting our clients with the following: 

• Technical and functional support for the Interactive Brokers Trader Workstation, including connectivity, network testing, Java configuration, security protocols by phone, chat and tickets
• Problem management with a focus on wide-scale technical issues
• Liaising between internal teams and clients to ensure a prompt and effective resolution of bugs and issues
• Managing escalations of technical issues to our development team
• Addressing client enquiries regarding IBKR’s two-factor secure login system

Requirements

• Two years of experience in Windows/Mac software and hardware support, connectivity and networking support, Java familiarity, and experience in managing a team an advantage
• Personality: Self-confident, open, extroverted, good communication skills, flexible and able to work independently in a team-oriented environment
• Languages: fluency in English and Russian is a must. Any other European languages are an advantage.
• You will be part of a team that is building one of the world’s strongest brokerage brands and part of a global enterprise that employs technology in all aspects of its business to generate growth.

Company Benefits & Perks 

• Discretionary, performance based bonus
• Private health insurance, sport activity compensation
• Stock incentive plan
• Daily food allowance in the office
• Great atmosphere with friendly and exceptional colleagues and frequent company outings.
  *The benefits package will be reviewed regularly and may be subject to change.

Interactive Brokers (U.K.) Limited (DIFC Branch) seeks an Arabic and English Business Development Associate to join our market-leading global firm. As a Business Development Associate, you will be part of a result-oriented, multinational team spread across EMEA. You will be responsible for providing Institutional and HNWI clients with onboarding and integration services, identifying and capturing new business opportunities, and channelling strategic ideas for business expansion through to management. 

If you are passionate about growing a business, servicing clients, and helping initiate change, apply today. You will be a team player, have fantastic business acumen, desire continuous improvement and always go above and beyond. Experience in a similar role within financial services is preferred. 

Interactive Brokers is an online broker offering trading access for experienced traders to products traded on many markets and exchanges worldwide. IBUKDB is part of a global group of financial services companies based in the U.S., with over $500 billion in client equity. It is publicly traded under the symbol “IBKR.”  

Key Responsibilities: 

• Help guide Institutional Clients and High-Net-Worth Individuals through the client application and be the central point of contact during the onboarding stages. 
• Be well-versed in the various products and services offered through Interactive Brokers and confidently discuss these with prospective and existing clients. 
• Regularly perform virtual and in-person demonstrations of the trading platform. 
• Coordinate integration projects and product optimisation for our B2B clients across multiple internal teams, including legal, operations, technology, and client services. 
• Oversee relationships with high-growth strategic partners and drive the implementation of solutions to grow the partnership further. 
• Participate in client meetings and presentations and attend industry events. 
• Assist with other ad-hoc tasks as assigned from time to time. 

Qualifications, Skills & Experience: 

• Degree in Finance, Economics, Business Administration, or another related field 
• Languages: Excellent written and oral communication skills in English, Arabic, and any other languages are a plus. 
• Product Knowledge: General market knowledge in futures, options, and the equities markets 
• Excellent stakeholder management skills with experience in working cross-functionally to deliver the best results for the business 
• Excellent organisational skills, able to successfully manage multiple projects simultaneously and deliver impressive results 
• Experience: A minimum of two years of experience in the financial services industry with trading or brokerage in a client service or project management capacity is preferred. 
• IT Skills: MS Office, with Bloomberg, Confluence and Jira knowledge as a plus. 
• Excellent analytical and problem-solving skills. 

Location: 

Index Tower, DIFC, Dubai 
9 am – 6 pm, Monday – Friday 

Interactive Brokers (U.K.) Limited based in London, part of IBKR global online financial brokerage services are looking for someone to join the Client Technical Support Team with German or French as an additional language. You will assist clients with inquiries on our range of trading offerings and act as a liaison between internal teams and clients to ensure a prompt and effective resolution to bugs and issues. The ideal candidate will be analytical with an affinity for problem-solving and troubleshooting technical and software issues. They should be able to recognize, investigate, and escalate client-reported issues related to our platforms. If you are motivated, have initiative, and are analytical and methodical, we can offer you a position that will challenge and reward you as part of a team building one of the world’s strongest brokerage brands.

Interactive Brokers is an online broker offering trading access for experienced traders to products traded on many markets and exchanges worldwide. IBUK is part of a global group of financial services companies based in the U.S. with over $5 billion in capital and publicly traded under the symbol “IBKR.”  

Responsibilities

• Providing support to clients through phone, chats, and tickets
• Technical and functional support for the Interactive Brokers’ platforms
• Desktop applications (Windows, macOS, and Linux)
• Mobile applications (Android and iOS)
• Troubleshooting and support for Interactive Brokers’ web-based offerings
• Problem management with a focus on wide-scale technical issues

Requirements

• Languages: fluency in English and German or French is a must. Any other European language is a plus.
• Bachelor’s degree, preferred if in a technical field.
• 2+ years in client facing support role
• 2+ years’ experience working with Windows, and Mac, software support, connectivity support
• Excellent verbal and written communication skills and the ability to work effectively in a team environment
• Experience working with support ticketing systems
• Adaptable to a constantly changing technical environment
• Initiative and desire to learn new skills/technologies and remain up to date with the latest trends
• A genuine passion for solving technical problems
• Experience with financial products and services is a plus.

Benefits

• Career support and development
• Salary commensurate with experience
• Performance-based discretionary cash bonus scheme
• Discretionary stock grant
• Group Life Assurance cover
• Group Income Protection
• Gross pension scheme at 5% employer, 4% employee
• Hybrid working model
• Daily company subsidised lunch and healthy snack options throughout the day (when working from the office)
• Access to Private Medical Insurance, Dental Plan and / or Health Cash Plan*
• Corporate events
• Travel season ticket loans
• Cycle to work scheme

*On successful completion of the probationary period

Interactive Brokers (UK) values in promoting, monitoring, implementing best practices, policies and procedures and culture in adhering to and promoting the FCA Consumer Duty with the organisation.

^{インタラクティブ・ブローカーズのリテールおよびプロフェッショナルクライアントとの連絡役として、IBKRカスタマーサービス担当者は、リテールクライアント、ファイナンシャルアドバイザー、ヘッジファンド運営者、その他のブローカーディーラーを含むIBKRのクライアントにサービスを提供する責任があります。私たちは長期的なクライアント関係を構築・維持し、希望する市場へのアクセスを提供し、製品とサービスの提供を拡大するにつれてクライアントの維持率を向上させることを目指しています。}

責任

クライアントの問い合わせ、懸念事項、苦情に電話、電子メール、オンラインチャットを通じて対応し、ポリシー、慣行、手順を遵守しながら相互に満足のいく解決策を達成することを含む、幅広いクライアント問題の日常的な管理と焦点。

求める中核能力：

• 複雑な問題を特定、分析、およびエスカレーションする能力
• 優れたトラブルシューティングと問題解決スキル
• クライアントのニーズを特定しながら価値の高い体験を提供する責任を持つこと

要件

• 大学卒業（学士号）
• 日本語ネイティブ、ビジネスレベルの英語（口頭および文書）
• 優れた分析スキル
• 金融市場に関する十分な理解
• 株式、デリバティブ、先物、オプションなど、複数の資産クラスにわたる実践的な経験。

会社の福利厚生

• 競争力のある給与、年間業績連動ボーナスおよびストックグラント
• 社会保障/保険給付
• 競争力のある年次休暇パッケージ
• 完全に備えられたキッチンで毎日の昼食が社内で注文される
• 地下鉄へのアクセスが良い近代的なオフィス
• 優れたワークライフバランス
• グローバルな金融商品、市場、顧客層に触れる独自の機会
• 現地でのプレゼンスを拡大するグローバル企業でのキャリア進展と職務範囲拡大の機会
• ハイブリッド勤務体制が可能な役割

This is a hybrid role (4 days in the office / 1 day remote).

About Your Team:

As a member of the Client Technical Support team, you will assist clients with inquiries about our range of trading offerings and act as a liaison between internal teams and customers to ensure a prompt and effective resolution to bugs and issues. The ideal candidate will be analytical with an affinity for problem-solving and troubleshooting technical and software issues. They should be able to recognize, investigate, and escalate client-reported issues related to our platforms. If you are motivated, have initiative, and are analytical and methodical, we can offer you a position that will challenge and reward you as part of a team building one of the world’s strongest brokerage brands.

Responsibilities:

• Providing support to clients through phone, chats, and tickets
• Technical and functional support for the Interactive Brokers’ platforms
  • Desktop applications (Windows, macOS, and Linux)
  • Mobile applications (Android and iOS)
• Troubleshooting and support for Interactive Brokers’ web-based offerings
• Problem management with a focus on wide-scale technical issues

Requirements:

• Bachelor’s degree, preferred if in a technical field.
• 1+ years in a client-facing support role
• 1+ years of experience working with Windows and Mac, software support, connectivity support
• Excellent verbal and written communication skills and the ability to work effectively in a team environment
• Experience working with support ticketing systems
• Adaptable to a constantly changing technical environment
• Initiative, a desire to learn new skills/technologies and remain up to date with the latest trends, and a real passion for solving technical problems
• Experience with financial products and services is a plus.
• Excellent command of written and spoken English & French a must

Company Benefits & Perks

Position

Interactive Brokers seeks high-level, serious individuals with a client services background and a professional demeanor suitable for interaction with an experienced and active clientele base. The ideal candidate will be able to troubleshoot and explain complex subjects and identify opportunities for technology-based improvements.

Responsibilities

• Resolve routine and complex client service issues thoroughly and expeditiously via phone, email, and chat, utilizing sound judgment and emphasizing courtesy. Client inquiries typically encompass a wide array of themes, including the operability of IBKR Trader Workstation, Web Trader and Mobile Trader execution platforms, trading modules and analytical tools.
• Cash deposit and withdrawal activity, position transfers, and account administrative functions
• Product availability and attributes
• Exchange, clearing and depository functions; Order types and routing logic; Order status, trade and delivery settlement, exercise & assignment, expiration processing, and corporate actions
• Margin calculations, commission structure, interest and fees
• Coordinate activities with other local and international Client Service divisions and interact with external departments such as Programming, Clearing, Cashiering and Compliance on common issues. Contribute to the development of client service systems, policies and procedures.

Qualifications, Skills & Attributes

Minimum qualifications:

• Bachelor’s or advanced degree in finance, economics or a related field
• 2-3 years of experience in client services or related field.
• Strong verbal and written communication skills to accommodate client inquiries directed via telephone, email and online chat
• General understanding of the following financial instruments: stocks, securities options, futures, options on futures, foreign exchange and fixed-income
• Languages: Fluent in English + Russian/Spanish/Italian/French/German
• Ability to work in a dynamic, medium-size office environment
• Candidates must have an EU passport or a qualifying work permit/residency to work in Estonia.

Company Benefits & Perks 

• Discretionary, performance based bonus
• Private health insurance, sport activity compensation
• Stock incentive plan
• Daily food allowance in the office
• Great atmosphere with friendly and exceptional colleagues and frequent company outings.

*The benefits package will be reviewed regularly and may be subject to change.

Job Description and Responsibilities:

Interactive Brokers seeks high-level, serious individuals with a financial services industry background and a professional demeanour suitable for interaction with an experienced and active clientele base. The ideal candidate will have a strong math and technical aptitude, the ability to troubleshoot and explain complex subjects, and the capacity to identify opportunities for technology-based improvements.

Qualifications:

Job Description & Responsibilities:

A Trade and Clients Support Specialist acts as a liaison to Interactive Brokers’ professional clients in the Asia-Pacific region, including broker-dealers, hedge funds, investment managers, and proprietary trading groups. We aim to build and maintain long-term client relationships through superior, high-touch service as we continue to expand our global product offering.

• Respond to clients’ inquiries via ticket, telephone, email, and live chat
• Investigate account management and trade-related issues involving execution, order routing, trade busts, position liquidation, etc.
• Meet with institutional clients to identify their needs and introduce appropriate services and workflow solutions
• Understand wide-scale service issues at a detailed, technical level and make recommendations for process improvement 

Required Qualifications and Skills:

Core competencies:

• Must have strong product knowledge – Equities, Options, Futures, FX, etc.
• Analytical self-starter who takes ownership of projects and sees them through to completion
• Excellent command of written and spoken English and Chinese (Mandarin language skills highly preferred)
• Candidates with prior experience in the areas of middle/back office operations, compliance, electronic trading, and fund administration will be given priority 

Requirements:

• Minimum 2 years’ experience
• HKSI Paper 1 (Type 1, 2, and 3), FINRA Series 7 license or ability to obtain
• Working knowledge of Microsoft Word, Excel, Bloomberg, UNIX and/or general programming experience is a plus

Company Benefits & Perks

• Competitive Salary, annual performance-based bonus and stock grant
• Excellent health and welfare benefits including medical, dental, specialist and in-patient  
• Competitive package of Annual Leave
• Daily lunch ordered in house with fully stocked kitchen
• Great work life balance
• Unique opportunity to gain exposure to global financial products, markets and clientele
• Opportunities for career progression and job scope expansion in a global company with growing local presence
• Hybrid work arrangement role permitting.

IBKR（www.interactivebrokers.com) 盈透证券正在招募积极进取及事业心强的人士担任客服支持一职。 

职务描述

IB的客服专员是个人客户和专业客户的联络人，负责为客户提供优质及专业的服务。盈透客户的主要包括个人客户、金融顾问，对冲基金管理人和其他经纪自营商。盈透正通过扩展产品和服务范围为客户提供所需的市场准入，从而维系客户关系，进而实现与客户建立并维持长久合作关系的目标。

职责

客服专员主要负责管理并处理客户相关事宜：针对客户的疑问，顾虑和投诉提供电话、邮件或在线解答。客服人员需根据公司政策，惯例和程序高效准确地处理各类客户问题，以确保客户满意度。

Interactive Brokers ( www.interactivebrokers.com ) is looking to hire highly motivated and career-minded individuals as Client Service Representatives in our Shanghai Office.

Job Description

As a liaison to Interactive Brokers' retail and professional clients, the IBKR Client Service Representative is accountable for providing client service to IBKR's clients. Our client base includes retail investors, financial advisors, hedge fund operators and other broker-dealers. We aim to build and maintain long-term client relationships, provide access to desired markets, and increase client retention as we expand our product and service offerings.

Responsibilities

Mainly management and focus on a wide scale of client issues, which includes: Responding to inquiries, concerns and complaints via telephone, e-mail, and online chat to achieve a mutually satisfactory solution while complying with policies, practices and procedures.

Qualifications

核心技能包括：

• 识别、分析和处理复杂问题的能力
• 优秀的故障排除和问题解决的能力
• 识别客户需求并提供优质服务的能力

要求：

• 重点大学学历（本科）及以上
• 出色的中英文语言能力（口语及书面语）
• 出色的分析技巧
• 熟悉金融市场
• 欢迎优秀应届毕业生投送简历

The core competencies we seek include:

• The ability to identify, analyze, and escalate complex issues
• Excellent troubleshooting and problem-resolution skills
• Assuming responsibility for identifying client needs while providing a high-value experience

Requirements:

• University degree (Bachelor's) and above
• Fluency in both Mandarin and English (oral and written)
• Excellent analytical skills
• A good understanding of financial markets
• Excellent graduates are welcome to apply for this position

Company Benefits & Perks

• Competitive Salary, annual performance-based bonus and stock grant
• Excellent health and welfare benefits, including medical, dental, specialist, and inpatient
• Competitive package of Annual Leave
• Great work-life balance
• Unique opportunity to gain exposure to global financial products, markets and clientele
• Opportunities for career progression and job scope expansion in a global company with a growing local presence
• Hybrid work arrangement role permitting

Job Description & Responsibilities

As part of our Client Services group, you will liaise with Interactive Brokers’ clients from around the globe, including but not limited to professional retail clients, advisors and broker-dealers. Our goal is to develop and maintain long-term client relationships through responsive, superior and high-touch service while we continue to advance on technology and expand our global product offerings.

Qualification & Skills

Core competencies:

• Strong product knowledge – Equities, Options, Futures, FX
• Self-starter with highly analytical and critical thinking mindset
• Be able to handle stress, work independently and autonomously under a quick and spontaneous environment
• Excellent command of written and spoken English and Chinese (Mandarin is a strong plus)

Requirements:

• Bachelor's degree
• 2-3 years experience in Customer Service and/or Financial Service preferred. (Fresh graduates who demonstrate a strong grasp of the core competencies will also be considered)
• Preferably licensed with SFC for RA type 1,2,3 or be able to obtain by attending to licensing paper exams within a short period after joining
• Working knowledge of Microsoft Word, Excel; Bloomberg, UNIX and/or basic programming experience a plus
• Candidates with prior experience in the areas of client services, middle/back office operations, compliance, electronic trading, and fund administration will be given priority

Company Benefits & Perks

• Competitive Salary, annual performance-based bonus and stock grant
• Excellent health and welfare benefits including medical, dental, specialist and in-patient  
• Competitive package of Annual Leave
• Daily lunch ordered in house with fully stocked kitchen
• Great work life balance
• Unique opportunity to gain exposure to global financial products, markets and clientele
• Opportunities for career progression and job scope expansion in a global company with growing local presence
• Hybrid work arrangement role permitting.

This is a hybrid role (4 days in the office/1 day remote).

We are seeking several motivated individuals to join our Financial Services Representative team. The ideal candidate will have a strong math and technical aptitude, the ability to troubleshoot and explain complex subjects, and the capacity to identify opportunities for technology-based improvements.

What will be your responsibilities within IBKR: 

• Resolve routine and complex client service issues thoroughly and expeditiously, utilizing sound judgment and an emphasis on courtesy.
• Client inquiries typically encompass a broad array of themes, including:
  • Operability of IBKR Trader Workstation, Web Trader and Mobile Trader execution platforms, including trading modules and analytical tools;
  • Cash deposit and withdrawal activity, position transfers, and account administrative functions.
  • Product availability and attributes; Exchange, clearing and depository functions; Order types and routing logic;
  • Order status, trade and delivery settlement, exercise & assignment, expiration processing, and corporate actions.
  • Margin calculations, Commission structure, interest, and fee.
• Coordinate activities with other local and international Client Service divisions and interaction with external departments such as Programming, Clearing, Cashiering and Compliance on common issues.
• Client Service is the primary function where calls are predominantly routine but may require deviation from standard screens, scripts, and procedures. The function uses a computerized system for tracking, information gathering, and/or troubleshooting. It requires general knowledge of the organization, products, and/or services to assess needs and suggest solutions.

 Which skills are required:

• Bachelor's or Advanced Degree 
• Fluency in Portuguese (speaking, reading, and writing)
• Experience in financial services (e.g., brokerage, banking, trading, exchange, or clearinghouse) preferred but not required.
• Strong verbal and written communication skills to accommodate client inquiries directed via telephone, email, or online chat.
• In-depth understanding of the following financial instruments: stocks, securities, options, futures, options on futures, foreign exchange, and fixed income.
• Working knowledge of various exchange operations and regulations, product offerings and specifications, execution platforms and rules, and margin methodologies.
• Additional language skills are a plus

To be successful in this position, you will have the following:

• Self-motivated and able to handle tasks with minimal supervision.
• Superb analytical and problem-solving skills.
• Excellent collaboration and communication (Verbal and written) skills.
• Outstanding organizational and time management skills.

Company Benefits & Perks

This is a hybrid role (4 days in the office /1 day remote).

About Your Team:

As a member of the Client Technical Support team, you will assist clients with inquiries about our range of trading offerings and act as a liaison between internal teams and customers to ensure a prompt and effective resolution to bugs and issues. The ideal candidate will be analytical with an affinity for problem-solving and troubleshooting technical and software issues. They should be able to recognize, investigate, and escalate client-reported issues related to our platforms. If you are motivated, have initiative, and are analytical and methodical, we can offer you a position that will challenge and reward you as part of a team building one of the world’s strongest brokerage brands.

Responsibilities:

• Providing support to clients through phone, chats, and tickets
• Technical and functional support for the Interactive Brokers’ platforms
  • Desktop applications (Windows, macOS, and Linux)
  • Mobile applications (Android and iOS)
• Troubleshooting and support for Interactive Brokers’ web-based offerings
• Problem management with a focus on wide-scale technical issues

Requirements:

• Bachelor’s degree, preferred if in a technical field.
• 1+ years in a client-facing support role
• 1+ years of experience working with Windows and Mac, software support, connectivity support
• Excellent verbal and written communication skills and the ability to work effectively in a team environment
• Experience working with support ticketing systems
• Adaptable to a constantly changing technical environment
• Initiative, a desire to learn new skills/technologies and remain up to date with the latest trends, and a real passion for solving technical problems
• Experience with financial products and services is a plus.
• Excellent command of written and spoken English & French a must

Company Benefits & Perks

Interactive Brokers offers a competitive remuneration package including: 

• Health, dental, disability and life insurance with 100% premiums covered.
• Company RSP contribution matching, Stock incentive plan

**We thank all applicants. However, only those selected for an interview will be contacted.

The anticipated base salary range for this role is 60,000 CAD to 70,000 CAD annually, based on skills and experience. The offered salary is just part of the total compensation package. In addition to a competitive salary, the company offers both a discretionary cash bonus and a stock award, as well as a wide range of benefits, including healthcare, and more.

This is a hybrid role (4 days in the office/1 day remote).

Interactive Brokers seeks several motivated individuals to join our Application Support Group as an Account Processing Analyst to support the New Accounts team. This role will be part of a team building one of the world's strongest brokerage brands. A global enterprise that employs technology in all aspects of its business to generate prudent, controlled growth.

The successful candidate will be motivated, have strong initiative, and be analytical and methodical in their approach. We offer you a position that will both challenge and reward you. We look forward to reviewing your online application.

Responsibilities: 

• Daily processing of institutional and retail client applications
• Review documentation related to a new account
• Collaborate with other cross-functional teams to assist with account approval and maintenance.
• Cross-reference multiple databases and ensure that regulatory aspects of AML and KYC are completed before opening an account
• Follow various regulatory requirements and internal policies and procedures.
• Correspond with clients, sales representatives and Client service representatives.

Qualifications: 

• Bachelor's Degree
• Registrations: FINRA Series 7, 6, 63. IBKR will sponsor a FINRA license if job-related
• Excellent communication skills
• Proficient user of MS Office applications, including advanced Excel skills
• Ability to prioritize effectively and multitask
• Self-organized team player with an excellent eye for detail

 To be successful in this position, you will have the following:

• Self-motivated and able to handle tasks with minimal supervision.
• Superb analytical and problem-solving skills.
• Excellent collaboration and communication (Verbal and written) skills.
• Outstanding organizational and time management skills.

Company Benefits & Perks

• Competitive salary, annual performance-based bonus and stock grant
• This position is eligible for overtime pay
• Retirement plan 401(k) with a competitive company match
• Excellent health and wellness benefits, including medical, dental, and vision benefits, and a company-paid medical healthcare premium
• Wellness screenings and assessments, health coaches and counseling services through an Employee Assistance Program (EAP)
• Daily company lunch allowance provided, and a fully stocked kitchen with healthy options for breakfast and snacks
• Corporate events, including team outings, dinners, volunteer activities and company sports teams
• Education reimbursement and learning opportunities

The anticipated base salary range for this role is $65,000 to $75,000 annually, based on skills and experience. The offered salary is just part of the total compensation package. In addition to a competitive salary, the company offers both a discretionary cash bonus and stock award as well as a wide range of benefits, including health care, tuition reimbursement and much more.

Job Description and Responsibilities

IBKR is seeking exceptional individuals to join its fast-growing APAC Institutional Services group.  In this role, you will be responsible for providing unparalleled service to IBKR’s institutional and enterprise clients including banks, hedge funds, financial advisors, and introducing brokers.  Our mission is to build deep, long-term relationships and provide a seamless client experience as we continue to expand our global product and service offerings.

Key responsibilities:

• Resolve technical, account, and trade-related enquiries via telephone, ticket, and live chat
• Take ownership of and escalate/report issues to the relevant stakeholders across various departments and regions
• Assist clients in understanding the entire trading lifecycle including but not limited to funding, position transfers, corporate actions, margin calculation, and statement reconciliation
• Ad hoc assignments and projects – e.g. client outreach, platform training, general market research

Qualifications

Core competencies:

• Strong familiarity in one or more asset classes – Stocks, ETFs, Options, FX, Funds, Futures, Fixed Income
• Be able to think critically and reason about complex systems and processes
• Maintain composure and professionalism in fast-paced and stressful situations
• Excellent command of written and spoken English (Mandarin is a strong plus)

Requirements:

• Undergraduate degree
• At least 1-2 years prior experience at a large financial institution (new graduates who demonstrate a strong grasp of the core competencies will also be considered)
• Licensed with SFC 1, 2 and 3 or be able to obtain by attending to licensing paper exams within the probation period
• Fluency in productivity applications (e.g. Excel, JIRA/Confluence) is a plus

Company Benefits & Perks

• Competitive Salary, annual performance-based bonus and stock grant
• Excellent health and welfare benefits including medical, dental, specialist and in-patient  
• Competitive package of Annual Leave
• Daily lunch ordered in house with fully stocked kitchen
• Great work life balance
• Unique opportunity to gain exposure to global financial products, markets and clientele
• Opportunities for career progression and job scope expansion in a global company with growing local presence
• Hybrid work arrangement role permitting.

As a liaison to Interactive Brokers’ retail and professional clients, the IBKR Client Service Representative is accountable for providing client service to IBKR’s clients, including retail clients, financial advisors, hedge fund operators and other broker-dealers. We aim to build and maintain long-term client relationships, provide access to desired markets, and increase client retention as we expand our product and service offerings.

Responsibilities

Daily management and focus on a wide scale of client issues which includes: Responding to inquiries, concerns and complaints via telephone, e-mail, and online chat to achieve a mutually satisfactory solution while complying with policies, practices and procedures.

The core competencies we seek include: 

• The ability to identify, analyze, and escalate complex issues.
• Excellent troubleshooting and problem-resolution skills;
• Assuming responsibility for identifying client needs while providing a high-value experience.

Requirements

• University degree (Bachelors);
• Native in Japanese and business level English oral and written;
• Excellent analytical skills;
• Good understanding of financial markets;
• Hands-on experience across multi asset classes including equity, derivative, futures & options etc.

Company Benefits & Perks

• Competitive Salary, annual performance-based bonus and stock grant
• Social Security / Insurance Benefits
• Competitive package of Annual Leave
• Daily lunch is ordered in-house with a fully stocked kitchen
• Modern offices with great access to metro
• Great work-life balance
• Unique opportunity to gain exposure to global financial products, markets and clientele
• Opportunities for career progression and job scope expansion in a global company with a growing local presence
• Hybrid work arrangement role permitting

Due to the rapid growth and expansion of our business activities in various markets, we have the following full-time opening for an experienced, motivated, and technology-oriented individual for a French Financial Translator (English to French and vice versa).

Responsibilities:

We are looking for a professional translator with a strong focus on economics and finance, and the ability to work efficiently and independently to meet tight deadlines in a fast-paced environment while keeping a strong sense of team collaboration. In this position you will be required to:

• Translate a variety of content, such as website, account application, trading apps (IBKR Desktop, Client Portal, IBKR Mobile), etc.
• Translate client communication emails, bulletins, and announcements
• Translate FAQs and User guides
• Glossary and TM maintenance
• Perform quality assurance on existing translations (proofread and edit)
• Document processing

 Qualifications:

• Native French speaker
• Proficient in English
• MA or BA degree in Translation or related discipline
• Excellent written and oral communication skills
• CAT tool daily operation experience is a requirement (configuration and advanced use is a plus)
• Experience with the use of AI technology in an auxiliary function for translation is a strong advantage
• Minimum 3 years relevant experience with a financial institution, or translating finance-related content
• Knowledge of basic trading terms; familiarity with technical and marketing translation
• Proven time-management and organisational skills
• Personality: Self-confident, open, flexible, and able to work independently in a team-oriented environment

This is a hybrid role (4 days in the office/1 day remote).

Your responsibilities within IBKR:

The representative's key responsibilities are to resolve routine and complex client service issues thoroughly and expeditiously, utilizing sound judgment and emphasizing courtesy. Client inquiries typically encompass a broad array of themes, including:

• Problem management for wide-scale service issues, including trade and margin analysis, a broad set of cash market and derivative products, global exchanges, order types, and transmission and execution inquiries
• Assistance with trading platform operation and features
• Analysis and testing of existing systems and procedures, including recommending and assisting with the implementation of enhancements
• Margin calculations: Commission structure, interest and fee.

In addition to providing client support, the position requires collaboration with other local and international Client Service, Programming, Clearing, Cashiering and Compliance teams on common issues. Team members can learn and grow through their IBKR career and are encouraged to contribute to developing Client Service systems, policies and procedures.

Requirements: 

• A bachelor's or advanced degree is required.
• Minimum two years experience at a global financial institution (new graduates who demonstrate a firm grasp of the core competencies will also be considered)
• Working knowledge of various exchange operations and regulations, product offerings and specifications, execution platforms and rules, and margin methodologies
• Excellent command of written and spoken English and Mandarin

To be successful in this position, you will have the following:

Core competencies:

• Strong product knowledge – Equities, Options, Futures, Options on Future, FX, and Fixed income
• Self-starter with a highly analytical and critical-thinking mindset
• Be able to handle stress and work independently and autonomously in a quick and spontaneous environment
• Communicate effectively and precisely under changing circumstances
• Self-motivated and able to handle tasks with minimal supervision.
• Superb analytical and problem-solving skills.
• Excellent collaboration and communication (Verbal and written) skills.
• Outstanding organizational and time management skills.

Company Benefits & Perks

Interactive Brokers offers a competitive remuneration package including: 

• Health, dental, disability and life insurance with 100% premiums covered.
• Company RSP contribution matching, Stock incentive plan

**We thank all applicants. However, only those selected for an interview will be contacted.

The anticipated base salary range for this role is 60,000 CAD to 75,000 CAD annually, based on skills and experience. The offered salary is just part of the total compensation package. In addition to a competitive salary, the company offers both a discretionary cash bonus and a stock award, as well as a wide range of benefits, including healthcare, and more.

This is Hybrid role (4 days in office /1 day remote)

About your Team:

Interactive Brokers LLC (“IBLLC”) is searching for a Fraud Analyst on the Risk Assessment Team (“RA”) within the New Accounts Department to be located in our Chicago office.  The Fraud Analyst will report to a Risk Assessment Team Lead and will assist with ensuring the firm complies with Bank Secrecy Act, USA PATRIOT Act, anti-terrorist financing, sanctions, and industry AML laws and regulations. We are searching for candidates with prior experience in the financial services industry, extraordinary attention to detail, and strong communication skills.

The IBLLC RA is accountable for providing high-quality reviews of Anti Money Laundering (AML), Know Your Customer (KYC), sanctions, anti-fraud, and Politically Exposed Persons (PEP) issues for retail customers, financial advisors, hedge fund operators and other professional clients. The aim is to facilitate client onboarding by providing regulatory and compliance guidance while building and maintaining long-term client relationships as we expand our global service offerings.

 What will be your responsibilities within IBKR: 

• Identify and investigate alerts and escalated cases to detect fraud
• Develop, implement, and maintain fraud detection and prevention strategies
• Ensure compliance with fraud policies and procedures
• Collaborate with other departments to ensure fraud prevention measures are in place
• Advise management by collecting, analyzing, and summarizing data and trends
• All other duties or responsibilities assigned

 What required skill’s you need:

• 1-3 years of experience conducting fraud or financial crimes investigations
• College degree is required.
• Knowledge of the Self-Regulatory Organization (SRO), Broker Dealer and/or Futures Commodity Merchant (“FCM”) environment, and equities and equity-linked products is key
• High proficiency with desktop applications and MS Office suite of products
• Must be comfortable working in an automated, hands-on environment
• Excellent written and oral communication skill sets

Preferred Qualifications

• Experience within a Compliance Department, internal audit, legal or a control function of an SRO, BD or FCM.
• Trading background with the ability to understand and breakdown complex trading strategies.
• Certified Fraud Examiner (CFE) or similar certification

 To be successful in this position, you will have the following:

• Self-motivated and able to handle tasks with minimal supervision.
• Superb analytical and problem-solving skills.
• Excellent collaboration and communication (Verbal and written) skills.
• Outstanding organizational and time management skills.

Company Benefits & Perks