Interactive Brokers
Interactive Brokers Group, Inc. (NASDAQ: "IBKR"); is a direct access electronic broker catering to the needs of professional and frequent traders, institutional investors, financial advisers, and introducing brokers. For over 40 years, Interactive Brokers has been the pioneer of the electronic trading revolution. We rapidly scaled from a small U.S. options market-maker into a sizable global trading firm by leveraging the power of technology and automation. We are committed to delivering value through technological innovation and providing our clients with unprecedented access to global markets at the lowest cost.
Our mission remains unchanged, "Create technology to provide liquidity on better terms. Compete on price, speed, size, diversity of global products and advanced trading tools."
Interactive Brokers is headquartered in Greenwich, Connecticut and has offices in the USA, Australia, Canada, China, Estonia, Hong Kong, Hungary, India, Ireland, Japan, Russia, Singapore, Switzerland and United Kingdom. IBKR is regulated by the SEC, FINRA, NYSE, FCA and other regulatory agencies around the world.
Financial Services Associate
Company Overview
Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment.
IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments.
Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology.
This is a hybrid role (4 days in the office/1 day remote).
Interactive Brokers is not your average brokerage. We have built one of the world’s most advanced trading platforms, trusted by millions of traders across the globe. We are looking for ambitious problem solvers, whether you are a recent graduate or have one to three years of experience in finance, technology, or customer service, to join our Client Experience team. You will help clients trade everything from stocks and options to crypto and event contracts.
What You Will Do – Job Summary
- Serve as the first point of contact for clients via phone, email, and chat, delivering quick, clear, and accurate support.
- Guide users through our powerful trading tools, from buying their first share to navigating complex multi-asset strategies.
- Troubleshoot issues with account management (statement review, permissions, tax, etc.), funding, and trading activity while finding smart and effective solutions.
- Collaborate with technology, risk, and operations teams to ensure a seamless client experience.
- Identify opportunities to improve our processes and tools and share them with the team.
- As the face of our company, you will embody our values through compassionate communication and deep product knowledge, making customers feel heard and appreciated. Your role involves resolving user concerns with both speed and thoroughness, while actively engaging with our customer base throughout your workday.
What You Will Learn
- The inner workings of global financial markets including equities, options, futures, foreign exchange, crypto, and event trading products.
- How a technology-driven brokerage operates behind the scenes.
- Best-in-class problem-solving skills in a high-energy, fast-paced environment.
Who You Are
- Bachelor’s degree in finance, economics, business, STEM, or a related field preferred.
- Recent graduate or early-career professional with one to three years of experience in a customer-facing, finance, or technology role.
- Self-motivated and able to manage tasks with minimal supervision.
- Curious about financial markets and the technology that powers them.
- Strong communicator with excellent problem-solving skills.
- Analytical, adaptable, problem-solver, and able to remain calm under pressure.
- Comfortable navigating advanced platforms, including desktop and mobile applications.
- In depth understanding of the following financial instruments: stocks, securities options, futures, options on futures, foreign exchange, crypto and fixed income.
Company Benefits & Perks
- Competitive salary, annual performance-based bonus and stock grant
- This position is eligible for overtime pay
- Retirement plan 401(k) with competitive company match
- Excellent health and wellness benefits, including medical, dental, and vision benefits. Company paid medical healthcare premium.
- Wellness screenings and assessments, health coaches and counseling services through an Employee Assistance Program (EAP)
- Daily company lunch allowance provided and a fully stocked kitchen with healthy options for breakfast and snack
- Corporate events including team outings, dinners, volunteer activities and company sports teams
- Education reimbursement and learning opportunities
This role's anticipated base salary range is $65,000 to $75,000 annually based on skill's and experience. The offered salary is just part of the total compensation package. In addition to a competitive salary, the company offers both a discretionary cash bonus and stock award as well as a wide range of benefits, including health care, tuition reimbursement and much more.
#LI-NB1
Ready to apply?
Apply to Interactive Brokers
Financial Services Associate
Company Overview
Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment.
IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments.
Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology.
This is a hybrid role (4 days in the office/1 day remote).
Interactive Brokers is not your average brokerage. We have built one of the world’s most advanced trading platforms, trusted by millions of traders across the globe. We are looking for ambitious problem solvers, whether you are a recent graduate or have one to three years of experience in finance, technology, or customer service, to join our Client Experience team. You will help clients trade everything from stocks and options to crypto and event contracts.
What You Will Do – Job Summary
- Serve as the first point of contact for clients via phone, email, and chat, delivering quick, clear, and accurate support.
- Guide users through our powerful trading tools, from buying their first share to navigating complex multi-asset strategies.
- Troubleshoot issues with account management (statement review, permissions, tax, etc.), funding, and trading activity while finding smart and effective solutions.
- Collaborate with technology, risk, and operations teams to ensure a seamless client experience.
- Identify opportunities to improve our processes and tools and share them with the team.
- As the face of our company, you will embody our values through compassionate communication and deep product knowledge, making customers feel heard and appreciated. Your role involves resolving user concerns with both speed and thoroughness, while actively engaging with our customer base throughout your workday.
What You Will Learn
- The inner workings of global financial markets including equities, options, futures, foreign exchange, crypto, and event trading products.
- How a technology-driven brokerage operates behind the scenes.
- Best-in-class problem-solving skills in a high-energy, fast-paced environment.
Who You Are
- Bachelor’s degree in finance, economics, business, STEM, or a related field preferred.
- Recent graduate or early-career professional with one to three years of experience in a customer-facing, finance, or technology role.
- Self-motivated and able to manage tasks with minimal supervision.
- Curious about financial markets and the technology that powers them.
- Strong communicator with excellent problem-solving skills.
- Analytical, adaptable, problem-solver, and able to remain calm under pressure.
- Comfortable navigating advanced platforms, including desktop and mobile applications.
- In depth understanding of the following financial instruments: stocks, securities options, futures, options on futures, foreign exchange, crypto and fixed income.
Company Benefits & Perks
Interactive Brokers offers a competitive remuneration package including:
- Health, dental, disability and life insurance with 100% premiums covered.
- Company RSP contribution matching, Stock incentive plan
**We thank all applicants. However, only those selected for an interview will be contacted.
This role's anticipated base salary range is 60,000 CAD to 75,000 CAD annually based on skill's and experience. The offered salary is just part of the total compensation package. In addition to a competitive salary, the company offers both a discretionary cash bonus and stock award as well as a wide range of benefits, including health care, tuition reimbursement and much more.
#LI-NB1
Ready to apply?
Apply to Interactive Brokers
Bilingual Client Technical Support: French/English
Company Overview
Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment.
IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments.
Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology.
This is a hybrid role (4 days in the office / 1 day remote).
About Your Team:
As a member of the Client Technical Support team, you will assist clients with inquiries about our range of trading offerings and act as a liaison between internal teams and customers to ensure a prompt and effective resolution to bugs and issues. The ideal candidate will be analytical with an affinity for problem-solving and troubleshooting technical and software issues. They should be able to recognize, investigate, and escalate client-reported issues related to our platforms. If you are motivated, have initiative, and are analytical and methodical, we can offer you a position that will challenge and reward you as part of a team building one of the world’s strongest brokerage brands.
Responsibilities:
- Providing support to clients through phone, chats, and tickets
- Technical and functional support for the Interactive Brokers’ platforms
- Desktop applications (Windows, macOS, and Linux)
- Mobile applications (Android and iOS)
- Troubleshooting and support for Interactive Brokers’ web-based offerings
- Problem management with a focus on wide-scale technical issues
Requirements:
- Bachelor’s degree, preferred if in a technical field.
- 1+ years in a client-facing support role
- 1+ years of experience working with Windows and Mac, software support, connectivity support
- Excellent verbal and written communication skills and the ability to work effectively in a team environment
- Experience working with support ticketing systems
- Adaptable to a constantly changing technical environment
- Initiative, a desire to learn new skills/technologies and remain up to date with the latest trends, and a real passion for solving technical problems
- Experience with financial products and services is a plus.
- Excellent command of written and spoken English & French a must
Company Benefits & Perks
- Competitive salary, annual performance-based bonus and stock grant
- Retirement plan 401(k) with a competitive company match
- Excellent health and wellness benefits, including medical, dental, and vision benefits, and a company-paid medical healthcare premium.
- Wellness screenings and assessments, health coaches and counseling services through an Employee Assistance Program (EAP)
- Daily company lunch allowance provided, and a fully stocked kitchen with healthy options for breakfast and snack
- Corporate events, including team outings, dinners, volunteer activities and company sports teams
- Education reimbursement and learning opportunities
This role's anticipated base salary range is $65,000 to $70,000 annually based on skill's and experience. The offered salary is just part of the total compensation package. In addition to a competitive salary, the company offers both a discretionary cash bonus and stock award as well as a wide range of benefits, including health care, tuition reimbursement and much more.
Ready to apply?
Apply to Interactive Brokers
Bilingual Client Technical Support: Russian/English
Company Overview
Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment.
IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments.
Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology.
This is a hybrid role (4 days in the office / 1 day remote).
About Your Team:
As a member of the Client Technical Support team, you will assist clients with inquiries about our range of trading offerings and act as a liaison between internal teams and customers to ensure a prompt and effective resolution to bugs and issues. The ideal candidate will be analytical with an affinity for problem-solving and troubleshooting technical and software issues. They should be able to recognize, investigate, and escalate client-reported issues related to our platforms. If you are motivated, have initiative, and are analytical and methodical, we can offer you a position that will challenge and reward you as part of a team building one of the world’s strongest brokerage brands.
Responsibilities:
- Providing support to clients through phone, chats, and tickets
- Technical and functional support for the Interactive Brokers’ platforms
- Desktop applications (Windows, macOS, and Linux)
- Mobile applications (Android and iOS)
- Troubleshooting and support for Interactive Brokers’ web-based offerings
- Problem management with a focus on wide-scale technical issues
Requirements:
- Bachelor’s degree, preferred if in a technical field.
- 1+ years in a client-facing support role
- 1+ years of experience working with Windows and Mac, software support, connectivity support
- Excellent verbal and written communication skills and the ability to work effectively in a team environment
- Experience working with support ticketing systems
- Adaptable to a constantly changing technical environment
- Initiative, a desire to learn new skills/technologies and remain up to date with the latest trends, and a real passion for solving technical problems
- Experience with financial products and services is a plus.
- Required excellent command of written and spoken English & Russian
Company Benefits & Perks
- Competitive salary, annual performance-based bonus and stock grant
- Retirement plan 401(k) with a competitive company match
- Excellent health and wellness benefits, including medical, dental, and vision benefits, and a company-paid medical healthcare premium
- Wellness screenings and assessments, health coaches and counseling services through an Employee Assistance Program (EAP)
- Daily company lunch allowance provided, and a fully stocked kitchen with healthy options for breakfast and snack
- Corporate events, including team outings, dinners, volunteer activities and company sports teams
- Education reimbursement and learning opportunities
This role's anticipated base salary range is $65,000 to $70,000 annually based on skill's and experience. The offered salary is just part of the total compensation package. In addition to a competitive salary, the company offers both a discretionary cash bonus and stock award as well as a wide range of benefits, including health care, tuition reimbursement and much more.
Ready to apply?
Apply to Interactive Brokers
Bilingual Investment Services Representative: Mandarin/English
Company Overview
Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment.
IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments.
Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology.
This is a hybrid role (4 days in the office/1 day remote).
Your responsibilities within IBKR:
The representative's key responsibilities are to resolve routine and complex client service issues thoroughly and expeditiously, utilizing sound judgment and emphasizing courtesy. Client inquiries typically encompass a broad array of themes, including:
- Problem management for wide-scale service issues, including trade and margin analysis, a broad set of cash market and derivative products, global exchanges, order types, and transmission and execution inquiries
- Assistance with trading platform operation and features
- Analysis and testing of existing systems and procedures, including recommending and assisting with the implementation of enhancements
- Margin calculations: Commission structure, interest and fee.
In addition to providing client support, the position requires collaboration with other local and international Client Service, Programming, Clearing, Cashiering and Compliance teams on common issues. Team members can learn and grow through their IBKR career and are encouraged to contribute to developing Client Service systems, policies and procedures.
Requirements:
- A bachelor's or advanced degree is required.
- Minimum two years experience at a global financial institution (new graduates who demonstrate a firm grasp of the core competencies will also be considered)
- Working knowledge of various exchange operations and regulations, product offerings and specifications, execution platforms and rules, and margin methodologies
- Excellent command of written and spoken English and Mandarin
To be successful in this position, you will have the following:
Core competencies:
- Strong product knowledge – Equities, Options, Futures, Options on Future, FX, and Fixed income
- Self-starter with a highly analytical and critical-thinking mindset
- Be able to handle stress and work independently and autonomously in a quick and spontaneous environment
- Communicate effectively and precisely under changing circumstances
- Self-motivated and able to handle tasks with minimal supervision.
- Superb analytical and problem-solving skills.
- Excellent collaboration and communication (Verbal and written) skills.
- Outstanding organizational and time management skills.
Company Benefits & Perks
Interactive Brokers offers a competitive remuneration package including:
- Health, dental, disability and life insurance with 100% premiums covered.
- Company RSP contribution matching, Stock incentive plan
**We thank all applicants. However, only those selected for an interview will be contacted.
The anticipated base salary range for this role is 60,000 CAD to 75,000 CAD annually, based on skills and experience. The offered salary is just part of the total compensation package. In addition to a competitive salary, the company offers both a discretionary cash bonus and a stock award, as well as a wide range of benefits, including healthcare, and more.
Ready to apply?
Apply to Interactive Brokers
Financial Services Associate
Company Overview
Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment.
IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments.
Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology.
This is a hybrid role (4 days in the office/1 day remote).
Interactive Brokers is not your average brokerage. We have built one of the world’s most advanced trading platforms, trusted by millions of traders across the globe. We are looking for ambitious problem solvers, whether you are a recent graduate or have one to three years of experience in finance, technology, or customer service, to join our Client Experience team. You will help clients trade everything from stocks and options to crypto and event contracts.
What You Will Do – Job Summary
- Serve as the first point of contact for clients via phone, email, and chat, delivering quick, clear, and accurate support.
- Guide users through our powerful trading tools, from buying their first share to navigating complex multi-asset strategies.
- Troubleshoot issues with account management (statement review, permissions, tax, etc.), funding, and trading activity while finding smart and effective solutions.
- Collaborate with technology, risk, and operations teams to ensure a seamless client experience.
- Identify opportunities to improve our processes and tools and share them with the team.
- As the face of our company, you will embody our values through compassionate communication and deep product knowledge, making customers feel heard and appreciated. Your role involves resolving user concerns with both speed and thoroughness, while actively engaging with our customer base throughout your workday.
What You Will Learn
- The inner workings of global financial markets including equities, options, futures, foreign exchange, crypto, and event trading products.
- How a technology-driven brokerage operates behind the scenes.
- Best-in-class problem-solving skills in a high-energy, fast-paced environment.
Who You Are
- Bachelor’s degree in finance, economics, business, STEM, or a related field preferred.
- Recent graduate or early-career professional with one to three years of experience in a customer-facing, finance, or technology role.
- Self-motivated and able to manage tasks with minimal supervision.
- Curious about financial markets and the technology that powers them.
- Strong communicator with excellent problem-solving skills.
- Analytical, adaptable, problem-solver, and able to remain calm under pressure.
- Comfortable navigating advanced platforms, including desktop and mobile applications.
- In depth understanding of the following financial instruments: stocks, securities options, futures, options on futures, foreign exchange, crypto and fixed income.
Company Benefits & Perks
- Competitive salary, annual performance-based bonus and stock grant
- This position is eligible for overtime pay
- Retirement plan 401(k) with competitive company match
- Excellent health and wellness benefits, including medical, dental, and vision benefits. Company paid medical healthcare premium.
- Wellness screenings and assessments, health coaches and counseling services through an Employee Assistance Program (EAP)
- Daily company lunch allowance provided and a fully stocked kitchen with healthy options for breakfast and snack
- Corporate events including team outings, dinners, volunteer activities and company sports teams
- Education reimbursement and learning opportunities
This role's anticipated base salary range is $65,000 to $75,000 annually based on skill's and experience. The offered salary is just part of the total compensation package. In addition to a competitive salary, the company offers both a discretionary cash bonus and stock award as well as a wide range of benefits, including health care, tuition reimbursement and much more.
#LI-NB1
Ready to apply?
Apply to Interactive Brokers
Technical Operations Specialist (TOPS)
Company Overview
Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment.
IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments.
Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology.
This is Hybrid role (4 days in office /1 days remote) (Sunday- Thursday)
About your Team:
Interactive Brokers seeks an individual to join our Technical Operations (TOPS) team in Vancouver, BC. To offer the finest online trading experience in the world, Interactive Brokers' TOPS team monitors and provides global operational support for our applications, systems, and other critical business technology 24/7/365.
What will be your responsibilities within IBKR:
- Monitor the health of applications, networks, and systems underpinning the Interactive Brokers global brokerage system.
- Analyze, troubleshoot, escalate and resolve brokerage system operational issues.
- Participate in Post-Incident review in collaboration with Software Development, customer service and infrastructure teams.
- Provide internal 2nd-level technical support to various teams.
- Monitor batch scheduled jobs while troubleshooting and escalating any delays or failures.
- Analyze existing business workflows and participate in developing new process monitoring tools.
- Act as the primary escalation point for all brokerage system technical issues.
- Investigate and triage real time trade issues with internal and external parties.
What required skill’s you need:
- Strong communication skills, and must be fluent in English.
- A Bachelor's in a financial or a technical discipline.
- A working knowledge of general computing and networking concepts.
- Experience working with Linux operating systems.
- The ability to analyze and solve problems promptly and accurately in a fast-paced environment.
- Ability to work weekends.
Preferred Skills:
- Knowledge of the securities and commodities markets.
- Prior experience in retail or institutional trade support.
- Previous experience with scripting languages (e.g., Shell, Perl, Python)
- Desire to explore and learn new concepts, systems and technologies.
To be successful in this position, you will have the following:
- A strong desire to expand your financial and technical knowledge base.
- Self-motivated and able to handle tasks with minimal supervision.
- Superb analytical and problem-solving skills.
- Excellent collaboration and communication skills.
- Outstanding time management skills.
The anticipated base salary range for this role is 65,000 CAD to 75,000 CAD annually, based on skills and experience. The offered salary is just part of the total compensation package. In addition to a competitive salary, the company offers both a discretionary cash bonus and a stock award, as well as a wide range of benefits, including healthcare, and more.
Company Benefits & Perks
Interactive Brokers offers a competitive remuneration package including:
- Health, dental, disability and life insurance with 100% premiums covered.
- Company RSP contribution matching, Stock incentive plan
Ready to apply?
Apply to Interactive Brokers
Bilingual Financial Services Associate (Russian/English Fluent)
Company Overview
Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment.
IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments.
Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology.
This is a hybrid role (4 days in the office/1 day remote).
Interactive Brokers is not your average brokerage. We have built one of the world’s most advanced trading platforms, trusted by millions of traders across the globe. We are looking for ambitious problem solvers, whether you are a recent graduate or have one to three years of experience in finance, technology, or customer service, to join our Client Experience team. You will help clients trade everything from stocks and options to crypto and event contracts.
What You Will Do – Job Summary
- Serve as the first point of contact for clients via phone, email, and chat, delivering quick, clear, and accurate support.
- Guide users through our powerful trading tools, from buying their first share to navigating complex multi-asset strategies.
- Troubleshoot issues with account management (statement review, permissions, tax, etc.), funding, and trading activity while finding smart and effective solutions.
- Collaborate with technology, risk, and operations teams to ensure a seamless client experience.
- Identify opportunities to improve our processes and tools and share them with the team.
- As the face of our company, you will embody our values through compassionate communication and deep product knowledge, making customers feel heard and appreciated. Your role involves resolving user concerns with both speed and thoroughness, while actively engaging with our customer base throughout your workday.
What You Will Learn
- The inner workings of global financial markets including equities, options, futures, foreign exchange, crypto, and event trading products.
- How a technology-driven brokerage operates behind the scenes.
- Best-in-class problem-solving skills in a high-energy, fast-paced environment.
Who You Are
- Bachelor’s degree in finance, economics, business, STEM, or a related field preferred.
- Fluency in Russian language (speaking, reading, and writing)
- Recent graduate or early-career professional with one to three years of experience in a customer-facing, finance, or technology role.
- Self-motivated and able to manage tasks with minimal supervision.
- Curious about financial markets and the technology that powers them.
- Strong communicator with excellent problem-solving skills.
- Analytical, adaptable, problem-solver, and able to remain calm under pressure.
- Comfortable navigating advanced platforms, including desktop and mobile applications.
- In depth understanding of the following financial instruments: stocks, securities options, futures, options on futures, foreign exchange, crypto and fixed income.
Company Benefits & Perks
- Competitive salary, annual performance-based bonus and stock grant
- This position is eligible for overtime pay
- Retirement plan 401(k) with competitive company match
- Excellent health and wellness benefits, including medical, dental, and vision benefits. Company paid medical healthcare premium.
- Wellness screenings and assessments, health coaches and counseling services through an Employee Assistance Program (EAP)
- Daily company lunch allowance provided and a fully stocked kitchen with healthy options for breakfast and snack
- Corporate events including team outings, dinners, volunteer activities and company sports teams
- Education reimbursement and learning opportunities
This role's anticipated base salary range is $65,000 to $75,000 annually based on skill's and experience. The offered salary is just part of the total compensation package. In addition to a competitive salary, the company offers both a discretionary cash bonus and stock award as well as a wide range of benefits, including health care, tuition reimbursement and much more.
#LI-NB1
Ready to apply?
Apply to Interactive Brokers
Bilingual Client Technical Support: French/English
Company Overview
Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment.
IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments.
Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology.
This is a hybrid role (4 days in the office /1 day remote).
About Your Team:
As a member of the Client Technical Support team, you will assist clients with inquiries about our range of trading offerings and act as a liaison between internal teams and customers to ensure a prompt and effective resolution to bugs and issues. The ideal candidate will be analytical with an affinity for problem-solving and troubleshooting technical and software issues. They should be able to recognize, investigate, and escalate client-reported issues related to our platforms. If you are motivated, have initiative, and are analytical and methodical, we can offer you a position that will challenge and reward you as part of a team building one of the world’s strongest brokerage brands.
Responsibilities:
- Providing support to clients through phone, chats, and tickets
- Technical and functional support for the Interactive Brokers’ platforms
- Desktop applications (Windows, macOS, and Linux)
- Mobile applications (Android and iOS)
- Troubleshooting and support for Interactive Brokers’ web-based offerings
- Problem management with a focus on wide-scale technical issues
Requirements:
- Bachelor’s degree, preferred if in a technical field.
- 1+ years in a client-facing support role
- 1+ years of experience working with Windows and Mac, software support, connectivity support
- Excellent verbal and written communication skills and the ability to work effectively in a team environment
- Experience working with support ticketing systems
- Adaptable to a constantly changing technical environment
- Initiative, a desire to learn new skills/technologies and remain up to date with the latest trends, and a real passion for solving technical problems
- Experience with financial products and services is a plus.
- Excellent command of written and spoken English & French a must
Company Benefits & Perks
Interactive Brokers offers a competitive remuneration package including:
- Health, dental, disability and life insurance with 100% premiums covered.
- Company RSP contribution matching, Stock incentive plan
**We thank all applicants. However, only those selected for an interview will be contacted.
The anticipated base salary range for this role is 60,000 CAD to 70,000 CAD annually, based on skills and experience. The offered salary is just part of the total compensation package. In addition to a competitive salary, the company offers both a discretionary cash bonus and a stock award, as well as a wide range of benefits, including healthcare, and more.
Ready to apply?
Apply to Interactive Brokers
Part-time Bilingual Account Application Processing Analyst: Chinese/English
Company Overview
Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment.
IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments.
Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology.
This is a Part-time Fully Remote Position.
About your team:
Interactive Brokers seeks several motivated individuals to join our Application Support Group as a Document Processor to support the New Accounts team. This role will be part of a team building one of the world's strongest brokerage brands. A global enterprise that employs technology in all aspects of its business to generate prudent, controlled growth.
The successful candidate will be motivated, have strong initiative, and be analytical and methodical. We offer you a position that will both challenge and reward you. We look forward to reviewing your online application.
What will be your responsibilities within IBKR:
- Use Chinese language skills to translate documents in Traditional and Simplified Chinese.
- Daily processing of institutional and retail client applications.
- Reviewing and verifying proof of identity, proof of address, and other documents collected from new account applicants.
- Collaborate with other cross-functional teams to assist with account approval and maintenance.
- Cross-reference multiple databases and ensure that regulatory aspects of AML and KYC are completed before opening an account
- Follow various regulatory requirements and internal policies and procedures.
- Correspond with clients, sales representatives and Client service representatives.
- Hours: Commit to a minimum of 30 hours per week with flexibility to work up to 40 hours (subject to hours availability).
- Weekend Requirement: Minimum 8 hours of availability over the weekend.
Which skills are required:
- Bachelor's Degree
- Excellent command of written and spoken English & Chinese languages
- Experience: 2-3 years in Financial Services preferred. Recent graduates with relevant degrees who are motivated and demonstrate the right aptitude will also be considered.
- Proficient user of MS Office applications, including advanced Excel skills
- Ability to prioritize effectively and multitask
- Self-organized team player with an excellent eye for detail
To be successful in this position, you will have the following:
- Self-motivated and able to handle tasks with minimal supervision.
- Superb analytical and problem-solving skills.
- Excellent collaboration and communication (Verbal and written) skills.
- Outstanding organizational and time management skills.
Company Benefits and Perks:
IB offers a competitive remuneration package including:
- Health, dental, disability and life insurance with 100% premiums covered.
- Company RSP contribution matching, Stock incentive plan
The anticipated base range for this role is 20.00 CAD to 24.00 CAD hourly, based on skills and experience.
Ready to apply?
Apply to Interactive Brokers
Bilingual Client Technical Support: Mandarin/English
Company Overview
Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment.
IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments.
Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology.
This is a hybrid role (4 days in the office / 1 day remote).
About Your Team:
As a member of the Client Technical Support team, you will assist clients with inquiries about our range of trading offerings and act as a liaison between internal teams and customers to ensure a prompt and effective resolution to bugs and issues. The ideal candidate will be analytical with an affinity for problem-solving and troubleshooting technical and software issues. They should be able to recognize, investigate, and escalate client-reported issues related to our platforms. If you are motivated, have initiative, and are analytical and methodical, we can offer you a position that will challenge and reward you as part of a team building one of the world’s strongest brokerage brands.
Responsibilities:
- Providing support to clients through phone, chats, and tickets
- Technical and functional support for the Interactive Brokers’ platforms
- Desktop applications (Windows, macOS, and Linux)
- Mobile applications (Android and iOS)
- Troubleshooting and support for Interactive Brokers’ web-based offerings
- Problem management with a focus on wide-scale technical issues
Requirements:
- Bachelor’s degree, preferred if in a technical field.
- 1+ years in a client-facing support role
- 1+ years of experience working with Windows and Mac, software support, connectivity support
- Excellent verbal and written communication skills and the ability to work effectively in a team environment
- Experience working with support ticketing systems
- Adaptable to a constantly changing technical environment
- Initiative, a desire to learn new skills/technologies and remain up to date with the latest trends, and a real passion for solving technical problems
- Experience with financial products and services is a plus.
- Excellent command of written and spoken English & Mandarin a must
Company Benefits & Perks
Interactive Brokers offers a competitive remuneration package including:
- Health, dental, disability and life insurance with 100% premiums covered.
- Company RSP contribution matching, Stock incentive plan
**We thank all applicants. However, only those selected for an interview will be contacted.
The anticipated base salary range for this role is 60,000 CAD to 70,000 CAD annually, based on skills and experience. The offered salary is just part of the total compensation package. In addition to a competitive salary, the company offers both a discretionary cash bonus and a stock award, as well as a wide range of benefits, including healthcare, and more.
Ready to apply?
Apply to Interactive Brokers