This is a hybrid role (3 days in office / 2 days remote).

About your team:

We seek a motivated Incident Responder to join our Security Operations team. You will assist in monitoring, detecting, analyzing, and responding to security events and incidents. This role is ideal for candidates eager to develop hands-on skills in incident handling, threat analysis, and cybersecurity tools.

What will be your responsibilities within IBKR:

• Monitor security alerts from SIEM, EDR, and other monitoring platforms
• Assist in the triage, investigation, and containment of security incidents
• Collect and analyze logs, network data, and endpoint artifacts
• Document incident findings and support root cause analysis
• Escalate complex incidents to senior analysts
• Participate in security exercises and continuous improvement initiatives

Which skills are required:

• 6+ years of experience
• Basic understanding of cybersecurity concepts, threats, and attack vectors
• Familiarity with SIEM, endpoint protection, or network monitoring tools (preferred)
• Strong analytical and problem-solving skills
• Effective communication and documentation abilities
• Degree or certification in cybersecurity, information technology, or related field (or equivalent hands-on experience)

To be successful in this position, you will have the following:

• Self-motivated and able to handle tasks with minimal supervision
• Superb analytical and problem-solving skills
• Excellent collaboration and communication (verbal and written) skills
• Outstanding organizational and time management skills

Company Benefits & Perks

• Competitive salary, annual performance-based bonus, and stock grant
• Retirement plan 401(k) with competitive company match
• Excellent health and wellness benefits, including medical, dental, and vision benefits, and a company-paid medical healthcare premium
• Wellness screenings and assessments, health coaches, and counseling services through an Employee Assistance Program (EAP)
• Paid time off and a generous parental leave policy
• Daily company lunch allowance provided, and a fully stocked kitchen with healthy options for breakfast and snacks
• Corporate events, including team outings, dinners, volunteer activities, and company sports teams
• Education reimbursement and learning opportunities
• Modern offices with multi-monitor setups

This role's anticipated base salary range is $110,000 to $140,000 annually, based on skills and experience. The offered salary is just part of the total compensation package. In addition to a competitive salary, the company offers both a discretionary cash bonus and a stock award, as well as a wide range of benefits, including health care, tuition reimbursement, and much more.

Technical Operations Specialist (TOPS) 

Interactive Brokers Group has consistently been at the forefront of trading innovation, starting with the invention of the first floor-based handheld computer in 1983. We pride ourselves on being primarily a technology company and challenging the status quo. We push boundaries to offer our clients the best trading platform with the most sophisticated features at the lowest cost. Software development is the lifeblood of our firm, and it shows in our stellar brokerage platform. 

Interactive Brokers is seeking to set up a new branch of our Global Technical Operations (TOPS) team in our Mumbai office. You'll be part of an international team, but uniquely, you will be part of the first TOPS team in Mumbai, so you will have the opportunity to grow with our team and service model in India. While located in India, you will cover our global locations as part of our "follow the sun" operational model. 

To offer the finest online trading experience in the world, Interactive Brokers must monitor, maintain and support (with vigilance) our software, systems, and other crucial business technology around the clock and across the globe. Interactive Brokers maintains a small team of cross-trained and exceptionally responsible individuals who are not bound to one specific skill or discipline and value working under the direction of industry experts to resolve complex issues with technology, hardware and software components. 

Are you passionate about technology? Then apply today! 

Your Responsibilities 

• Monitor various aspects of the Interactive Brokers global brokerage system in real time. 
• Analyze, troubleshoot, escalate and resolve brokerage system operational issues. 
• Participate in Post-Incident review in collaboration with architecture and infrastructure teams. 
• Provide 2nd-level technical support to internal teams. 
• Monitor Batch Job Scheduler and troubleshoot failed or delayed jobs. 
• Analyze existing business workflows and participate in developing new monitoring tools and automated process monitoring. 
• As part of the team, act as the primary escalation point for all brokerage system technical issues. 

Key Requirements 

• Strong communication skills, with English as the primary language. 
• A Bachelor's or apprenticeship in a technical discipline. 
• A working knowledge of general computing concepts, networking, the Linux operating system and related technologies. 
• The ability to analyze and solve problems promptly and accurately in a fast-paced environment. 

Preferred 

• Prior experience in a technology position 
• Experience with Unix / Linux style command line interfaces 
• Previous experience with scripting languages (e.g., Shell, Perl, Python) 
• Desire to explore and learn new concepts, systems and technologies. 

Company Benefits & Perks: 

• Competitive salary package.
• Performance-based annual bonus (cash and stocks).
• Hybrid working model (3 days office/week).
• Group Medical & Life Insurance.
• Modern offices with free amenities & fully stocked cafeterias.
• Monthly food card & company-paid snacks.
• Hardship/shift allowance with company-provided pickup & drop facility*
• Attractive employee referral bonus.
• Frequent company-sponsored team-building events and outings

* Depending upon the shifts.

**The benefits package is subject to change at the management's discretion.

About INTERACTIVE BROKERS!

This is Hybrid role (4 days in office /1 days remote)

Interactive Brokers Group has been consistently at the forefront of trading innovation, starting with the invention of the first floor-based handheld computer in 1983. We pride ourselves on being primarily a technology company and challenging the status quo. We push boundaries to offer our clients the best trading platform with the most sophisticated features at the lowest cost. Software development is the lifeblood of our firm, and it shows in our stellar brokerage platform. Interactive Brokers is regularly recognized as a leader in the financial services industry.

About your Team:

The Platform engineering team is looking for a Senior Platform Engineer - Design, the person will define, design and develop plans for installation/reconfiguration, and overall management of systems to provide reliable, resilient and secure solutions.

In this role, the person is expected to have strong knowledge of program and scripting, system administration, operating systems, virtualization, networking, engineering, and administration. They have excellent problem-solving skills and systems troubleshooting skills. The person should have passion to continuously improve services, enhance security and optimize service performance.

 What will be your responsibilities within IBKR: 

• Senior Engineer responsible for designing automated solutions leveraging cutting edge tools. Specifically focused on infrastructure and containerization.
• Provides direct support to technical and non-technical entities in order to define requirements and deliver solutions to meet organizational needs including new deployments, upgrades, performance tuning and testing.
• Implement and utilize asset inventory, configuration management database, capacity management, performance management, resource optimization, and security (access control, authorization, and accounting) for all technologies in scope.
• Define requirements, perform research, evaluate vendors/solutions, design/implement solutions, and provide ongoing support for all technologies in scope. Provide simple but effective scalability, performance, and reliability.
• Drive consistent standardized solutions across IB for all hardware, software, configurations, and processes.
• Implement tools and processes for efficient and effective operational management of the environment -- change management, monitoring, alerting, incident handling, customer request handling, etc.
• Schedule and provide after-hours or weekend support when necessary to perform high-risk or planned downtime of IB’s data center systems for upgrades and maintenance.
• Participate in defining and executing on a roadmap of projects that continues to raise the bar through implementing innovative technology, tools, automation, and processes.
• Interact with internal teams to provide solutions and resolve problems in a timely and proactive manner.
• Ability to communicate complex technical concepts to individuals of various technical ability.

What required skill’s you need:

• Programming and Scripting

• Proficiency in languages such as Ansible, Python, or Ruby.

• Scripting skills in Bash, Perl, or similar languages.
• CI/CD Pipelines
•  Experience with continuous integration/continuous deployment tools like Jenkins, GitLab
• Infrastructure as Code (IaC)
• Experience with tools like Terraform, Ansible, Puppet, or Chef.
• Cloud Computing
• Strong knowledge with containerization technologies like Docker and orchestration tools like Kubernetes.
• Familiarity with cloud platforms such as AWS, Google Cloud Platform (GCP), or Azure.
• System Administration
• Strong knowledge of Linux/Unix system administration.
• Experience with system performance tuning and monitoring.
• Networking
• Understanding of TCP/IP, DNS, HTTP/HTTPS, and other network protocols
• Experience with load balancers, firewalls, and VPNs
• Monitoring and Logging
• Proficiency in using monitoring tools such as Prometheus, Grafana, Nagios
• Experience with logging tools like Splunk, Elasticsearch etc..

 To be successful in this position, you will have the following:

• Self-motivated and able to handle tasks with minimal supervision.
• Superb analytical and problem-solving skills.
• Excellent collaboration and communication (Verbal and written) skills.
• Outstanding organizational and time management skills.

Company Benefits & Perks

• Competitive salary, annual performance-based bonus and stock grant
• Retirement plan 401(k) with competitive company match
• Excellent health and wellness benefits, including medical, dental, and vision benefits. Company paid medical healthcare premium.
• Wellness screenings and assessments, health coaches and counseling services through an Employee Assistance Program (EAP)
• Paid time off and a generous parental leave policy
• Daily company lunch allowance provided and a fully stocked kitchen with healthy options for breakfast and snack.
• Corporate events including team outings, dinners, volunteer activities and company sports teams.
• Education reimbursement and learning opportunities.
• Modern offices with multi-monitor setups

As a Platform Engineer – Support, you will provide first-level response within Interactive Brokers (IBKR) on any information technology-related issues concerning the Microsoft Windows platform. You will assist business and development end-users via telephone, email, and a centralised ticketing system to resolve or escalate IT issues.

This position requires strong technical knowledge and polished communication skills. Key competencies include intermediate knowledge of Windows and networking technologies, combined with a strong motivation to develop your skills further. You must demonstrate patience with those who are less technically proficient and be able to function effectively in a fast-paced business environment with a high sense of urgency.

Additional requirements for this role include dependability and a willingness to go above and beyond the call of duty in assisting end-users and following technical issues through to resolution.

We currently operate a hybrid working model in one of the most iconic towers in the City of London, located on Fenchurch Street. You will also be pleased to know that we offer lunch from a selection of vendors every day you are in the office.

Essential Job Functions:

• Provide technical assistance and support for reported issues related to computer systems, software, and hardware promptly to meet departmental SLAs.
• Use all available means to assist users, including telephone, email, in-person support, and remote support tools.
• Resolve issues related to desktops, laptops, virtual machines, smartphones, scanners, printers, and other peripherals used by employees.
• Install operating systems, applications, hardware drivers, and customise system settings in accordance with departmental standards.
• Analyse problems using troubleshooting skills and diagnostic tools to identify the root cause and implement permanent solutions to prevent recurrence.
• Document issue resolutions in the departmental knowledge base for future reference and contribute to the creation of self-help articles for employee access.
• Provide timely updates on all activity for assigned incidents, including user contact attempts and resolution details, within the incident management system. Escalate incidents to other support teams where necessary.
• Participate in departmental or firmwide projects as instructed by the IT Department management.
• Contribute to departmental productivity and development objectives by participating in training programmes and team meetings.
• Interface with employees, supervisors, directors, and C-level executives, employing a high degree of tact and diplomacy to promote a positive image of the department. Resolve problem situations in a professional manner.
• Maintain excellent verbal communication skills, with the ability to communicate effectively with technical and non-technical colleagues at all levels of the organisation.
• Participate in the assigned schedule to ensure coverage.

Knowledge, Education and Skills Required:

• Associate’s Degree in Computer Science or a related field preferred.
• A+, Network+, Microsoft, and VMware certifications preferred.
• Proven technical support experience.
• Any equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities.
• Strong organisational, prioritisation, and multitasking abilities.
• Expected to be a team player who shares knowledge for collective growth.
• Able to communicate technical concepts to non-technical stakeholders.
• Must possess strong interpersonal and communication (written and oral) skills, along with a client service-oriented approach.
• Pays close attention to detail, displays flexibility, works independently, and demonstrates self-direction and initiative.
• Displays resourcefulness when solutions are not immediately evident and takes initiative to resolve problems independently.
• Ability to manage multiple high-priority initiatives in a fast-paced, highly technical environment.

Technical Experience Required:

• Strong knowledge of Microsoft Windows desktop operating systems.
• Strong diagnostic and troubleshooting skills, with an innate curiosity and interest in IT.
• Strong knowledge of the Microsoft Office suite.
• Working knowledge of Entra ID and Azure services.
• Working knowledge of administrative scripting (PowerShell, Python, etc.).
• Working knowledge of Intune packaging and PC deployments.
• Working knowledge of the TCP/IP protocol stack and Wi-Fi.
• Working knowledge of DNS and DHCP.
• Working knowledge of supporting PCs in an Active Directory environment.
• Working knowledge of the Office 365 cloud application suite.
• Working knowledge of desktop imaging, application deployment, and hard drive encryption.
• Working knowledge of Active Directory, domains, and group policies.

Location and Hours:

20 Fenchurch Street, London, EC3M 8AF
Coverage between 7:30 am - 6 pm (hours to be agreed), Monday – Friday (currently a Hybrid model)

Benefits:

• Career support and development
• Salary commensurate with experience
• Performance-based discretionary cash bonus scheme
• Discretionary stock grant
• Group Life Assurance cover
• Group Income Protection
• Occupational pension scheme based on gross earnings
• Hybrid working model*
• Annual leave above the statutory minimum, increasing with service
• Daily company-paid lunch and healthy snack options (when working from the office)
• Access to Private Medical Insurance, Dental Plan, and/or Health Cash Plan (including dependants)*
• Corporate events
• Travel season ticket loans*
• Cycle to work scheme*

*Subject to successful completion of the probation period

Interactive Brokers is an Equal Opportunity Employer committed to providing a diverse, equitable, and inclusive workplace for its employees.

If you have what it takes to join our London office team, please apply today!

Interactive Brokers (UK) is committed to promoting, monitoring, and implementing best practices, policies, procedures, and culture in adherence to the FCA Consumer Duty.

Job Description:

This role encompasses Level 2 End User and Windows system support and requires knowledge of Desktop Virtualization. You will be responsible for maintaining, troubleshooting, and supporting issues related to the VMware VDI system and Windows Desktops. You will also work with senior team members to support VMware Windows Server Infrastructure. You will provide 1st and 2nd level End User Computing (EUC) support, application installations and support for all Regional employees. You will participate in the Root Cause Analysis (RCA) process for all VMware & Windows problems.

Key Technical Skills & Competencies (Must Have)

• 3 to 5 years of knowledge of Windows Server 2012 – 2019 operating systems
• 5 to 10 years of experience supporting Windows Desktop/Server Operating Systems
• 3 to 5 years of experience implementing and maintaining Windows Desktop / VDI Image
• 3 to 5 years of experience supporting VMware Horizon View App Volumes in a VDI environment and End User support.
• 5 to 10 years of experience working with Dell Desktop line of hardware
• 3 to 5 years of working knowledge of HP server hardware
• 3 to 5 years of experience with Office 365 user management
• Understanding of TCP/IP, Subnetting, Routing and SMTP concepts.
• Microsoft Certifications (MCITP, MCSE, MOUS, and VCP) are a strong plus; some will be required within a year of joining IBKR.

Non-Technical Skills

• Strong Client service and professional client-facing skills
• Excellent verbal and written communication skills
• Excellent attention to detail and proven strong analytical / troubleshooting and multi-tasking skills.
• Strong time management and organizational skills and ability to meet project deadlines
• Ability to work autonomously and as part of a global Windows team
• A minimum of 5-10 years of experience in a global financial organization (e.g., Investment Management, Banking, Financial Technology Services).

Key Technical Skills & Competencies (Nice to Have)

• Working knowledge of Windows and 3rd party Patch Management technologies (Shavlik, Manage Engine, etc.)
• Working knowledge large-scale MDM solutions (MS Intune, Mobile Iron, etc.) is a plus
• Experience with PowerShell is a plus.
• Working experience with Active Directory / DHCP / DNS / Group Policy in a distributed environment.

Company Benefits & Perks

• Competitive Salary, annual performance-based bonus and stock grant
• Excellent health and welfare benefits, including medical, dental, specialist and in-patient 
• Competitive package of Annual Leave
• Daily lunch is ordered in-house with a fully stocked kitchen
• Great work-life balance
• Unique opportunity to gain exposure to global financial products, markets and clientele
• Opportunities for career progression and job scope expansion in a global company with a growing local presence

This is a hybrid role (4 days in office/1 day remote).

About your team:

Interactive Brokers (IBKR) is seeking a Platform Engineer – Support to join our Information Technology team. This role provides first-level technical support for Microsoft Windows platforms across the organization. You will assist business and development end-users via phone, email, and a centralized ticketing system to resolve or escalate IT issues.

This position requires strong technical knowledge, polished communication skills, and a high sense of urgency. Ideal candidates will demonstrate intermediate expertise in Windows and networking technologies, patience with less technical users, and the ability to thrive in a fast-paced environment.

What will be your responsibilities within IBKR: 

• Provide timely technical assistance for issues related to computer systems, software, and hardware in accordance with departmental SLAs.
• Support users via phone, email, in-person, and remote tools.
• Troubleshoot and resolve issues involving desktops, laptops, virtual machines, smartphones, scanners, printers, and other peripherals.
• Install operating systems, applications, drivers, and configure system settings per departmental standards.
• Diagnose root causes of technical problems and implement permanent solutions to prevent recurrence.
• Document resolutions in the department’s knowledge base and contribute to self-help resources for employees.
• Maintain detailed records of incident activity, including contact attempts and resolution notes, and escalate when necessary.
• Participate in departmental and firm-wide projects as assigned.
• Attend training sessions and team meetings to support productivity and development goals.
• Interface professionally with employees at all levels, including executives, to promote a positive image of the IT department.
• Communicate effectively with both technical and non-technical colleagues.

Which skills are required:

• Associate’s degree in Computer Science or related field preferred.
• Certifications such as A+, Network+, Microsoft, or VMware are a plus.
• Minimum 2+ years of technical support experience, or equivalent education and training.
• Strong organizational, prioritization, and multitasking abilities.
• Team-oriented mindset with a commitment to knowledge sharing.
• Ability to explain technical concepts to non-technical stakeholders.
• Excellent interpersonal, written, and verbal communication skills.
• Detail-oriented, flexible, and self-directed.
• Resourceful and proactive in solving problems independently.
• Ability to manage multiple high-priority tasks in a technical environment

Technical Competencies

• Strong knowledge of Microsoft Windows desktop operating systems.
• Proficiency in Microsoft Office Suite.
• Working knowledge of:
  • Entra ID and Azure services
  • Administrative scripting (PowerShell, Python, etc.)
  • Intune packaging and PC deployments
  • TCP/IP, Wi-Fi, DNS, DHCP
  • Active Directory environments and Office 365 cloud applications
  • Desktop imaging, application deployment, hard drive encryption, domains, and group policies

 Company Benefits & Perks

Job Description:

This role encompasses Level 2 End User and Windows system support and requires knowledge of Desktop Virtualization. You will be responsible for maintaining, troubleshooting, and supporting issues related to the VMware VDI system and Windows Desktops. You will also work with senior team members to support VMware Windows Server Infrastructure. You will provide 1st and 2nd level End User Computing (EUC) support, application installations and support for all Regional employees. You will participate in the Root Cause Analysis (RCA) process for all VMware & Windows problems.

Key Technical Skills & Competencies (Must Have)

• 3 to 5 years of knowledge of Windows Server 2012 – 2019 operating systems
• 5 to 10 years of experience supporting Windows Desktop/Server Operating Systems
• 3 to 5 years of experience implementing and maintaining Windows Desktop / VDI Image
• 3 to 5 years of experience supporting VMware Horizon View App Volumes in a VDI environment and End User support.
• 5 to 10 years of experience working with Dell Desktop line of hardware
• 3 to 5 years of working knowledge of HP server hardware
• 3 to 5 years of experience with Office 365 user management
• Understanding of TCP/IP, Subnetting, Routing and SMTP concepts.
• Microsoft Certifications (MCITP, MCSE, MOUS, and VCP) are a strong plus; some will be required within a year of joining IBKR.

Non-Technical Skills

• Strong Client service and professional client-facing skills
• Excellent verbal and written communication skills
• Excellent attention to detail and proven strong analytical / troubleshooting and multi-tasking skills.
• Strong time management and organizational skills and ability to meet project deadlines
• Ability to work autonomously and as part of a global Windows team
• A minimum of 5-10 years of experience in a global financial organization (e.g., Investment Management, Banking, Financial Technology Services).

Key Technical Skills & Competencies (Nice to Have)

• Working knowledge of Windows and 3rd party Patch Management technologies (Shavlik, Manage Engine, etc.)
• Working knowledge large-scale MDM solutions (MS Intune, Mobile Iron, etc.) is a plus
• Experience with PowerShell is a plus.
• Working experience with Active Directory / DHCP / DNS / Group Policy in a distributed environment.

Company Benefits & Perks

• Competitive Salary, annual performance-based bonus and stock grant
• Excellent health and welfare benefits, including medical, dental, specialist and in-patient 
• Competitive package of Annual Leave
• Daily lunch is ordered in-house with a fully stocked kitchen
• Great work-life balance
• Unique opportunity to gain exposure to global financial products, markets and clientele
• Opportunities for career progression and job scope expansion in a global company with a growing local presence

As a Platform Engineer - Support, you will provide first level response within Interactive Brokers (IB) on any information technology related issues regarding the Microsoft Windows platform. You will assist business and development end-users over the phone, by email and through a centralized ticketing system to resolve or escalate any IT issues. This position requires good technical knowledge and polished communications skills. The key competencies include intermediate knowledge of Windows and networking technologies with a strong motivation to advance your skills. You need to have patience with those who are less technically savvy, and ability to function in a fast-paced business environment with a high sense of urgency. Additional requirements for this role are dependability and willingness to go above and beyond the call of duty in assisting end-users and following technical issues through to resolution.

Essential Job Functions:

• Provide technical assistance and support for reported issues related to computer systems, software, and hardware on a timely basis to meet department SLAs
• Use all means possible to assist users including by phone, via email, in-person, or using remote support tools.
• Resolve issues related to desktops, laptops, virtual machines, smartphones, scanners, printers, and other peripherals used by employees.
• Install operating systems, applications, hardware drivers, and customize system settings following department standards.
• Analyze problems using troubleshooting skills and diagnostic tools to locate root cause of the problem and provide a permanent solution to the issue to prevent reoccurrence.
• Documents issue resolution to department knowledge base to reference in future incidents and contributes to the creation of self-help articles for employee access.
• Provide timely updates of all activity for assigned incidents including user contact attempts, and issue resolution details within incident management system; escalating incidents to other support teams where necessary.
• Participates in department or firmwide projects as instructed by IT Department management
• Contributes to departmental productivity and development objectives by participating in training programs and team meetings.
• Interfaces with employees, supervisors, directors, and C-level executives employing a high degree of tact and diplomacy to promote a positive image of the department. Resolves problem situations in a professional manner.
• Maintains excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization.
• Participates in schedule as assigned to provide coverage.

Knowledge, Education and Skills Required:

• Associates Degree in Computer Science or similar preferred.

• A+, Network+, Microsoft, VMWare certifications preferred, but not required.

• Minimum 2+ years of technical support experience.
• Any equivalent combination of education, experience and training that provides the required knowledge, skills, and abilities.
• Possess strong abilities in organizing, prioritizing and multitasking
• Expected to be a team player who shares knowledge for collective growth.
• Able to communicate technical terms to non-technical stakeholders.
• Must have strong interpersonal, communication (written and oral), and customer service skills.
• Pays close attention to detail, displays flexibility, works independently and a demonstrated self-direction/self-starter.
• Display resourcefulness when solutions are not evident and takes initiative to address problems independently.
• Ability to manage multiple high priority initiatives in a fast paced highly technical environment
  
  

Technical Experience Required:

• Strong knowledge of Microsoft Windows desktop operating systems.
• Strong diagnostic/ troubleshooting skills, must have an innate curiosity and interest in IT.
• Strong knowledge of the Microsoft Office suite.
• Working knowledge of TCP/IP protocol stack, and Wi-Fi.
• Working knowledge of DNS, and DHCP.
• Working knowledge of supporting pc’s in a domain environment.
• Working knowledge of Office 365 cloud application suite
• Working knowledge of desktop imaging, application deployment, and hard drive encryption
• Working knowledge of active directory, domains and group policies.

Company Benefits & Perks: 

• Competitive salary package.
• Performance based annual bonus (cash and stocks).
• Group Medical & Life Insurance.
• Modern offices with free amenities & fully stocked cafeterias.
• Monthly food card & company paid snacks.
• Hardship/shift allowance with company provided pickup & drop facility*
• Attractive employee referral bonus.
• Frequent company sponsored team building events and outings.

* Depending upon the shifts.

**The benefits package is subject to change at the management's discretion.

About your Team

Interactive Brokers seeks an individual to join our Technical Operations (TOPS) team in Hong Kong. To offer the finest online trading experience in the world, Interactive Brokers' TOPS team monitors and provides global operational support for our applications, systems, and other critical business technology 24/7/365.

What will be your responsibilities within IBKR 

• Monitor the health of applications, networks, and systems underpinning the Interactive Brokers global brokerage system.
• Analyze, troubleshoot, escalate and resolve brokerage system operational issues.
• Participate in Post-Incident review in collaboration with Software Development, customer service and infrastructure teams.
• Provide internal 2nd-level technical support to various teams.
• Monitor batch scheduled jobs while troubleshooting and escalating any delays or failures.
• Analyze existing business workflows and participate in developing new process monitoring tools.
• Act as the primary escalation point for all brokerage system technical issues.
• Investigate and triage real time trade issues with internal and external parties.
• 1 – 5 years of experience in Linux/Unix systems and incident management. Fresh graduates with strong technical background will also be considered.

What required skill’s you need

• Strong communication skills and must be fluent in English. 
• A Bachelor's or apprenticeship in a technical discipline.
• A working knowledge of general computing concepts, networking, the Linux operating system and related technologies.
• The ability to analyze and solve problems promptly and accurately in a fast-paced environment.
• Ability to workday shifts during Hong Kong business hours, including weekends and public holidays on a rotational basis.

Preferred Skills

• Knowledge of the securities and commodities markets.
• Prior experience in retail or institutional trade support.
• Experience with Unix / Linux style command line interfaces.
• Previous experience with scripting languages (e.g., Shell, Perl, Python).
• Desire to explore and learn new concepts, systems and technologies. 

To be successful in this position, you will have the following

• A strong desire to expand your financial and technical knowledge base.
• Self-motivated and able to handle tasks with minimal supervision.
• Superb analytical and problem-solving skills.
• Excellent collaboration and communication skills.
• Outstanding time management skills.

Company Benefits & Perks

• Competitive Salary, annual performance-based bonus and stock grant.
• Excellent health and welfare benefits including medical, dental, specialist and in-patient.  
• Competitive package of Annual Leave.
• Corporate events including team outings, dinners, volunteer activities and company sports teams.
• Daily lunch ordered in house with fully stocked kitchen.
• Unique opportunity to gain exposure to global financial products, markets and clientele.
• Opportunities for career progression and job scope expansion in a global company with growing local presence.
• Hybrid work arrangement role permitting (4 days in office /1 day remote).

This is a hybrid role (3 days in office / 2 days remote).

About your team:

We seek a motivated Incident Responder to join our Security Operations team. You will assist in monitoring, detecting, analyzing, and responding to security events and incidents. This role is ideal for candidates eager to develop hands-on skills in incident handling, threat analysis, and cybersecurity tools.

What will be your responsibilities within IBKR:

• Monitor security alerts from SIEM, EDR, and other monitoring platforms
• Assist in the triage, investigation, and containment of security incidents
• Collect and analyze logs, network data, and endpoint artifacts
• Document incident findings and support root cause analysis
• Escalate complex incidents to senior analysts
• Participate in security exercises and continuous improvement initiatives

Which skills are required:

• 6+ years of experience
• Basic understanding of cybersecurity concepts, threats, and attack vectors
• Familiarity with SIEM, endpoint protection, or network monitoring tools (preferred)
• Strong analytical and problem-solving skills
• Effective communication and documentation abilities
• Degree or certification in cybersecurity, information technology, or related field (or equivalent hands-on experience)

To be successful in this position, you will have the following:

• Self-motivated and able to handle tasks with minimal supervision
• Superb analytical and problem-solving skills
• Excellent collaboration and communication (verbal and written) skills
• Outstanding organizational and time management skills

Company Benefits & Perks

• Competitive salary, annual performance-based bonus, and stock grant
• Retirement plan 401(k) with competitive company match
• Excellent health and wellness benefits, including medical, dental, and vision benefits, and a company-paid medical healthcare premium
• Wellness screenings and assessments, health coaches, and counseling services through an Employee Assistance Program (EAP)
• Paid time off and a generous parental leave policy
• Daily company lunch allowance provided, and a fully stocked kitchen with healthy options for breakfast and snacks
• Corporate events, including team outings, dinners, volunteer activities, and company sports teams
• Education reimbursement and learning opportunities
• Modern offices with multi-monitor setups

This role's anticipated base salary range is $110,000 to $170,000 annually, based on skills and experience. The offered salary is just part of the total compensation package. In addition to a competitive salary, the company offers both a discretionary cash bonus and a stock award, as well as a wide range of benefits, including health care, tuition reimbursement, and much more.

This is Hybrid role (4 days in office /1 days remote)

About your Team:

Interactive Brokers seeks an individual to join our Technical Operations (TOPS) team in Greenwich, CT. To offer the finest online trading experience in the world, Interactive Brokers' TOPS team monitors and provides global operational support for our applications, systems, and other critical business technology 24/7/365.

 What will be your responsibilities within IBKR: 

• Monitor the health of applications, networks, and systems underpinning the Interactive Brokers global brokerage system. 
• Analyze, troubleshoot, escalate and resolve brokerage system operational issues. 
• Participate in Post-Incident review in collaboration with Software Development, customer service and infrastructure teams. 
• Provide internal 2nd-level technical support to various teams. 
• Monitor batch scheduled jobs while troubleshooting and escalating any delays or failures. 
• Analyze existing business workflows and participate in developing new process monitoring tools. 
• Act as the primary escalation point for all brokerage system technical issues.
• Investigate and triage real time trade issues with internal and external parties.

 What required skill’s you need:

• Strong communication skills, and must be fluent in English. 
• A Bachelor's in a financial or a technical discipline. 
• A working knowledge of general computing and networking concepts. 
• Experience working with Linux operating systems.
• The ability to analyze and solve problems promptly and accurately in a fast-paced environment.
• Ability to work weekends and day/ night shifts.

Preferred Skills:

• Knowledge of the securities and commodities markets.
• Prior experience in retail or institutional trade support.
  
• Previous experience with scripting languages (e.g., Shell, Perl, Python) 
• Desire to explore and learn new concepts, systems and technologies. 

 To be successful in this position, you will have the following: 

• A strong desire to expand your financial and technical knowledge base.
• Self-motivated and able to handle tasks with minimal supervision.
• Superb analytical and problem-solving skills.
• Excellent collaboration and communication skills.
• Outstanding time management skills.

Company Benefits & Perks

Position Overview:
Seeking a Security Analyst to join our Security Operations Center (SOC), focusing on incident response and threat detection. This role involves working with enterprise SIEM platforms, EDR solutions, and incident management tools to protect IBKR's global trading infrastructure.

Key Responsibilities:

• Triage and investigate security alerts using SIEM/EDR tools
• Execute incident response playbooks
• Perform malware analysis and IOC identification
• Create incident tickets and maintain documentation
• Conduct initial forensic data collection
• Support security event correlation and analysis
• Monitor suspicious endpoint activities
• Participate in 24x7 incident response coverage

Required Technical Skills:

• Experience with SIEM (Splunk/QRadar)
• EDR platforms (CrowdStrike/Carbon Black)
• Incident ticketing systems (ServiceNow/JIRA)
• Windows/Linux log analysis
• Network traffic analysis
• Malware detection tools
• IOC collection and analysis
• Basic forensic tools

Required Experience:

• 5+ years SOC/IR experience
• L1/L2 alert analysis background
• Experience with incident playbooks
• Exposure to MITRE ATT&CK framework
• Understanding of kill chain methodology
• Basic threat intelligence usage

Technical Environment:

• SIEM platforms
• EDR solutions
• TIP platforms
• Forensic tools
• Network monitoring tools
• Vulnerability scanners
• Incident management systems

Work Requirements:

• Rotating shifts (24x7 SOC)
• Incident response handling
• Alert triage and escalation
• Documentation and reporting
• Team collaboration

Growth Path:

• Advanced IR certification support
• Threat hunting training
• Digital forensics exposure
• Technical skill development
• Senior analyst progression

Company Benefits & Perks: 

• Competitive salary package.
• Performance-based annual bonus (cash and stocks).
• Hybrid working model (4 days office/week).
• Group Medical & Life Insurance.
• Modern offices with free amenities & fully stocked cafeterias.
• Monthly food card & company-paid snacks.
• Hardship/shift allowance with company-provided pickup & drop facility*
• Attractive employee referral bonus.
• Frequent company-sponsored team-building events and outings.

* Depending upon the shifts.

**The benefits package is subject to change at the management's discretion.

Job Description:

This role encompasses Level 2 End User and Windows system support and requires knowledge of Desktop Virtualization. You will be responsible for maintaining, troubleshooting, and supporting issues related to the VMware VDI system and Windows Desktops. You will also work with senior team members to support VMware Windows Server Infrastructure. You will provide 1st and 2nd level End User Computing (EUC) support, application installations and support for all Regional employees. You will participate in the Root Cause Analysis (RCA) process for all VMware & Windows problems.

Key Technical Skills & Competencies (Must Have)

• 3 to 5 years of knowledge of Windows Server 2012 – 2019 operating systems
• 5 to 10 years of experience supporting Windows Desktop/Server Operating Systems
• 3 to 5 years of experience implementing and maintaining Windows Desktop / VDI Image
• 3 to 5 years of experience supporting VMware Horizon View App Volumes in a VDI environment and End User support.
• 5 to 10 years of experience working with Dell Desktop line of hardware
• 3 to 5 years of working knowledge of HP server hardware
• 3 to 5 years of experience with Office 365 user management
• Understanding of TCP/IP, Subnetting, Routing and SMTP concepts.
• Microsoft Certifications (MCITP, MCSE, MOUS, and VCP) are a strong plus; some will be required within a year of joining IBKR.

Non-Technical Skills

• Strong Client service and professional client-facing skills
• Excellent verbal and written communication skills
• Excellent attention to detail and proven strong analytical / troubleshooting and multi-tasking skills.
• Strong time management and organizational skills and ability to meet project deadlines
• Ability to work autonomously and as part of a global Windows team
• A minimum of 5-10 years of experience in a global financial organization (e.g., Investment Management, Banking, Financial Technology Services).

Key Technical Skills & Competencies (Nice to Have)

• Working knowledge of Windows and 3rd party Patch Management technologies (Shavlik, Manage Engine, etc.)
• Working knowledge large-scale MDM solutions (MS Intune, Mobile Iron, etc.) is a plus
• Experience with PowerShell is a plus.
• Working experience with Active Directory / DHCP / DNS / Group Policy in a distributed environment.

Company Benefits & Perks

• Competitive Salary, annual performance-based bonus and stock grant
• Excellent health and welfare benefits, including medical, dental, specialist and in-patient 
• Competitive package of Annual Leave
• Daily lunch is ordered in-house with a fully stocked kitchen
• Great work-life balance
• Unique opportunity to gain exposure to global financial products, markets and clientele
• Opportunities for career progression and job scope expansion in a global company with a growing local presence

About your Team:

Interactive Brokers seeks an individual to join our Technical Operations (TOPS) team in Dublin. To offer the finest online trading experience in the world, Interactive Brokers' TOPS team monitors and provides global operational support for our applications, systems, and other critical business technology 24/7/365.

 What will be your responsibilities within IBKR: 

• Monitor the health of applications, networks, and systems underpinning the Interactive Brokers global brokerage system. 
• Analyse, troubleshoot, escalate and resolve brokerage system operational issues. 
• Participate in Post-Incident review in collaboration with Software Development, customer service and infrastructure teams. 
• Provide internal 2nd-level technical support to various teams. 
• Monitor batch scheduled jobs while troubleshooting and escalating any delays or failures. 
• Analyse existing business workflows and participate in developing new process monitoring tools. 
• Act as the primary escalation point for all brokerage system technical issues.
• Investigate and triage real time trade issues with internal and external parties.

 What required skill’s you need:

• Strong communication skills, and must be fluent in English. 
• A Bachelor’s Degree or apprenticeship in a technical discipline
• A working knowledge of general computing and networking concepts. 
• Experience working with Linux operating systems and related technologies.
• The ability to analyse and solve problems promptly and accurately in a fast-paced environment.
• Ability to work occasional weekends and day/night shifts.

Preferred Skills:

• Knowledge of the securities and commodities markets.
• Prior experience in retail or institutional trade support
• Experience with Unix / Linux style command line interfaces
• Previous experience with scripting languages (e.g., Shell, Perl, Python) 
• Desire to explore and learn new concepts, systems and technologies. 

 To be successful in this position, you will have the following: 

• A strong desire to expand your financial and technical knowledge base.
• Self-motivated and able to handle tasks with minimal supervision.
• Superb analytical and problem-solving skills.
• Excellent collaboration and communication skills.
• Outstanding time management skills.

Company Benefits & Perks

• Office location: North Dock One, 91/92 North Wall Quay, Dublin, D01 H7V7
• Competitive compensation packages including private healthcare, pension, life insurance, income protection, and discretionary annual bonus
• Global Employee Assistance Program
• Cycle to work scheme and Tax Saver commute scheme
• Free lunch for all employees working from the office, up to a value of 14.50 per day
• Education reimbursement and learning opportunities

About your Team

Interactive Brokers seeks an individual to join our Technical Operations (TOPS) team in Hong Kong. To offer the finest online trading experience in the world, Interactive Brokers' TOPS team monitors and provides global operational support for our applications, systems, and other critical business technology 24/7/365.

What will be your responsibilities within IBKR

• Monitor the health of applications, networks, and systems underpinning the Interactive Brokers global brokerage system.
• Analyze, troubleshoot, escalate and resolve brokerage system operational issues.
• Participate in Post-Incident review in collaboration with Software Development, customer service and infrastructure teams.
• Provide internal 2nd-level technical support to various teams.
• Monitor batch scheduled jobs while troubleshooting and escalating any delays or failures.
• Analyze existing business workflows and participate in developing new process monitoring tools.
• Act as the primary escalation point for all brokerage system technical issues.
• Investigate and triage real time trade issues with internal and external parties.

What required skill’s you need

• Strong communication skills and must be fluent in English. 
• A Bachelor's or apprenticeship in a technical discipline.
• A working knowledge of general computing concepts, networking, the Linux operating system and related technologies.
• The ability to analyze and solve problems promptly and accurately in a fast-paced environment.
• Ability to workday shifts during Hong Kong business hours, including weekends and public holidays on a rotational basis.
• 1 – 5 years of experience in Linux/Unix systems and incident management. Fresh graduates with strong technical background will also be considered.

Preferred Skills

• Knowledge of the securities and commodities markets.
• Prior experience in retail or institutional trade support.
• Experience with Unix / Linux style command line interfaces.
• Previous experience with scripting languages (e.g., Shell, Perl, Python).
• Desire to explore and learn new concepts, systems and technologies. 

To be successful in this position, you will have the following

• A strong desire to expand your financial and technical knowledge base.
• Self-motivated and able to handle tasks with minimal supervision.
• Superb analytical and problem-solving skills.
• Excellent collaboration and communication skills.
• Outstanding time management skills.

Company Benefits & Perks

• Competitive Salary, annual performance-based bonus and stock grant.
• Excellent health and welfare benefits including medical, dental, specialist and in-patient.  
• Competitive package of Annual Leave.
• Corporate events including team outings, dinners, volunteer activities and company sports teams.
• Daily lunch ordered in house with fully stocked kitchen.
• Unique opportunity to gain exposure to global financial products, markets and clientele.
• Opportunities for career progression and job scope expansion in a global company with growing local presence.
• Hybrid work arrangement role permitting (4 days in office /1 day remote).

This is Hybrid role (4 days in office /1 days remote)

About your Team:

Interactive Brokers seeks an individual to join our Technical Operations (TOPS) team in Chicago, IL. To offer the finest online trading experience in the world, Interactive Brokers' TOPS team monitors and provides global operational support for our applications, systems, and other critical business technology 24/7/365.

 What will be your responsibilities within IBKR: 

• Monitor the health of applications, networks, and systems underpinning the Interactive Brokers global brokerage system. 
• Analyze, troubleshoot, escalate and resolve brokerage system operational issues. 
• Participate in Post-Incident review in collaboration with Software Development, customer service and infrastructure teams. 
• Provide internal 2nd-level technical support to various teams. 
• Monitor batch scheduled jobs while troubleshooting and escalating any delays or failures. 
• Analyze existing business workflows and participate in developing new process monitoring tools. 
• Act as the primary escalation point for all brokerage system technical issues.
• Investigate and triage real time trade issues with internal and external parties.

 What required skill’s you need:

• Strong communication skills, and must be fluent in English. 
• A Bachelor's in a financial or a technical discipline. 
• A working knowledge of general computing and networking concepts. 
• Experience working with Linux operating systems.
• The ability to analyze and solve problems promptly and accurately in a fast-paced environment.
• Ability to work weekends and day/ night shifts.

Preferred Skills:

• Knowledge of the securities and commodities markets.
• Prior experience in retail or institutional trade support.
  
• Previous experience with scripting languages (e.g., Shell, Perl, Python) 
• Desire to explore and learn new concepts, systems and technologies. 

 To be successful in this position, you will have the following: 

• A strong desire to expand your financial and technical knowledge base.
• Self-motivated and able to handle tasks with minimal supervision.
• Superb analytical and problem-solving skills.
• Excellent collaboration and communication skills.
• Outstanding time management skills.

This role's anticipated base salary range is USD 65,000 to USD 75,000 annually based on skill's and experience. The offered salary is just part of the total compensation package. In addition to a competitive salary, the company offers both a discretionary cash bonus and stock award as well as a wide range of benefits, including health care, tuition reimbursement and much more

Company Benefits & Perks

Job Description

As a global technology leader in Financial Services, IBKR has employees in several sites around the globe. As we continue to grow our staff and offices globally, we require IT support staff to help our employees operate and maintain their technology 24/7/365. Our support team is looking for a Service Desk Analyst to help manage and triage users’ IT issues. The position is well-suited for someone looking to gain in-depth technical experience and possessing a keen desire to support colleagues with a first-class user experience.

As part of the Enterprise Service Desk team, you will act as the initial point of contact for all staff, helping to explain, quantify and define their technological issues. Working with employees and team members, you will assist in creating and resolving support tickets, escalate specific technology issues to component owners, and maintain the trouble ticket queue. As part of an effective lifecycle, you will drive timely, effective resolution of issues under your care.

Are you a team player who delights in being helpful and effective? Do you have a passion for technology and an interest in the financial sector? Are you curious and motivated to start a career in IT but unsure how to take the first step? Perfect, we want you to apply today!

Your Responsibilities

• First line of contact for all employee IT service requests and issues, including:
  • Linux, Mac, and Windows desktop hardware and software.
  • VPN / Remote Access.
  • Third-party and in-house software.
• Capture, validate, log, categorize, and prioritize service requests and issues.
• Perform initial triage and provide solutions within the agreed SLA.
• Escalate complex issues promptly to the next level of support.
• Effectively communicate status updates and monitor issues to closure.
• Contribute to knowledge base articles to share knowledge.
• Develop and improve problem-solving troubleshooting workflows for issues and incidents.

Key Requirements

• Willingness to work shifts and weekends
• Technology enthusiast
• Good communication and problem-solving skills
• A keen desire to explore and learn new concepts, systems and technologies

Preferred

• Bachelor’s Degree, preferably in a technical field such as Computer Science, Engineering or equivalent.
• CompTIA A+ certification.
• Experience with Jira, Confluence and ServiceNow.

Company Benefits & Perks

• Competitive Salary, annual performance-based bonus and stock grant
• Excellent health and welfare benefits including medical, dental, specialist and in-patient  
• Competitive package of Annual Leave
• Daily lunch ordered in house with fully stocked kitchen
• Great work life balance
• Unique opportunity to gain exposure to global financial products, markets and clientele
• Opportunities for career progression and job scope expansion in a global company with growing local presence
• Hybrid work arrangement role permitting

Job Description & Responsibilities

As a Windows Platform Support (L1), you will provide first-level response within Interactive Brokers (IB) for information technology-related issues concerning the Microsoft Windows platform. You will assist business and development end-users via phone, email, and a centralized ticketing system to resolve or escalate IT issues.

This position requires strong technical knowledge and polished communication skills. Key competencies include intermediate knowledge of Windows and networking technologies, a high level of patience when supporting less technically savvy users, and the ability to operate effectively in a fast-paced business environment with a strong sense of urgency. Dependability and a willingness to go above and beyond in resolving technical issues are essential.

Essential Job Functions:

• Provide technical assistance and support for reported issues related to computer systems, software, and hardware in accordance with department SLAs.
• Assist users via phone, email, in-person, or remote support tools.
• Resolve issues involving desktops, laptops, virtual machines, smartphones, scanners, printers, and other peripherals.
• Install operating systems, applications, hardware drivers, and configure system settings per departmental standards.
• Troubleshoot problems using diagnostic tools to identify root causes and implement permanent solutions.
• Document issue resolutions in the department knowledge base and contribute to self-help articles for employee access.
• Maintain timely updates for assigned incidents, including user contact attempts and resolution details, and escalate when necessary.
• Participate in department or firmwide projects as directed by IT management.
• Support departmental productivity and development goals by attending training programs and team meetings.
• Interface professionally with employees at all levels, including executives, to promote a positive image of the department.
• Communicate effectively with both technical and non-technical colleagues.
• Participate in assigned schedules to ensure coverage.

Qualification & Skills

Knowledge, Education, and Skills:

• Minimum of 2+ years of technical support experience.
• Bachelor’s degree in Computer Science or completion of an IT apprenticeship with relevant experience.
• Certifications such as A+, Network+, Microsoft, or VMware are a plus.
• Strong organizational, prioritization, and multitasking abilities.
• Team-oriented with a commitment to knowledge sharing.
• Ability to explain technical concepts to non-technical stakeholders.
• Strong interpersonal and written communication skills.
• Attention to detail, flexibility, and ability to work independently.
• Demonstrated initiative and problem-solving skills.
• Ability to manage multiple high-priority tasks in a fast-paced technical environment.

Technical Experience:

• Strong knowledge of Microsoft Windows desktop operating systems.
• Strong diagnostic and troubleshooting skills; a natural curiosity and interest in IT.
• Proficiency in Microsoft Office applications.
• Working knowledge of:
  • Entra ID and Azure services
  • Administrative scripting (PowerShell, Python, etc.)
  • Intune packaging and PC deployments
  • TCP/IP protocol stack and Wi-Fi
  • DNS and DHCP
  • Active Directory environments and Office 365 cloud applications
  • Desktop imaging, application deployment, and hard drive encryption
  • Domains and group policies

If you are motivated, have strong initiative, and a sense of responsibility, we offer a position that will challenge and reward you—while giving you the opportunity to contribute to building one of the world’s strongest brokerage brands.

This is Hybrid role (4 days in office /1 day remote)

About your Team:

The Information Security Policy Manager develops, maintains, and communicates IBKR's information security policies aligned to regulatory requirements, industry best practices, and IBKR’s control environment and risk appetite. This role is responsible for IBKR’s formal information security policy library, ensuring IBKR’s security program is supported by well-considered policy mandates.

 What will be your responsibilities within IBKR: 

• Maintain and extend IBKR’s information security policy library to align with regulatory requirements, business risk appetite, industry-accepted risk frameworks, and IBKR’s control environment.
• Coordinate and drive the development, review, and update of information security policies and standards based on identified need and defined maintenance intervals.
• Map IBKR’s security policies to, and analyze gaps against, applicable risk and regulatory frameworks and laws, such as DORA, FFIEC, NIST CSF.
• Support security-related external assessments, audits, and regulatory examinations by providing evidence of compliance.
• Partner with the Information Security Controls Manager to ensure policies are supported by appropriate controls and testing procedures.
• Evaluate security controls, identify opportunities for improvement, and communicate constructive recommendations.
• Other duties, as assigned

 What required skill’s you need:

• 7+ years of experience in information / cyber security experience, including 3+ years developing and managing information security policies in a regulated industry (preferably financial services) and 3+ years hands-on, technical cybersecurity roles.
• Fluent understanding of regulatory requirements affecting cybersecurity, including DORA, SEC, FFIEC, and common regulations issued in Europe (EBA) and APAC (SFC, MAS).
• Working familiarity with common security frameworks, including NIST CSF and ISO 27001/27002.
• Prior experience as owner of policies or technical standards documentation.
• Experience as lead responder to regulatory examinations, audit requests, and client due diligence questionnaires related to policy and compliance.
• Proven ability to write clear, actionable policies addressing complex regulatory and technical requirements, grounded in industry accepted practices and risk management concepts, and based on existing controls and technology environments
• Experience working with GRC (Governance, Risk, and Compliance) tooling a plus.
• Experience building cross functional consensus as an individual contributor
• Bachelor’s degree in Information Security, Computer Science, Information Technology or a related field, or equivalent experience
• CISM certification a plus.

 To be successful in this position, you will have the following:

• Strong critical thinking, analytical, organizational, time management, and writing and editing skills – all with attention to detail.
• Track record of building bridges with technology practitioners and translating complex technical concepts into simple, accessible language for business audiences.
• A self-motivated, open, collaborative, client-centric, consensus-building problem-solving mentality
• Ability to exercise good judgment when solving problems with incomplete information

Company Benefits & Perks

The Senior Security Engineer is a senior-level role that reports directly to and serves as a technical expert for the Head of Security Engineering. This role is entrusted with protecting sensitive financial data and critical infrastructure across a complex hybrid technology landscape. The ideal candidate is a highly motivated and results-oriented security engineer with unparalleled expertise in strategic design and hands-on technical execution. This position demands a proven builder and problem-solver who excels at architecting resilient platforms, mentoring other engineers, and acting as a technical advisor to leadership. The principal will be instrumental in implementing the strategic vision for infrastructure security and will be responsible for providing technical expertise for complex design and operational challenges.

Key Responsibilities

• Provide expert guidance to the security architecture team to design and implement layered security architectures using Zero Trust and Defense-in-Depth principles.
• Act as a subject matter expert and technical authority for in-depth design and implementation details, providing technical support and guidance across the security organization.
• Data Loss Prevention: Provide technical expertise to the DLP team for in-depth design, implementation, and integration details. Drive implementation and integration projects for on-premise, remote, and SaaS based resources.
• Drive the security strategy for a large on-premises environment, ensuring secure integration with public cloud platforms.
• Architect and implement secure data transfer, endpoint protection, and patch management solutions.
• Architect and secure hybrid AWS and Azure environments, focusing on the critical "seam" between on-premises and cloud domains.
• Lead the automation of security operations using Python and Bash.
• Assist in design and implementation of Infrastructure as Code (IaC) with Terraform, container orchestration with platforms like Kubernetes, and the build-out of a Security Orchestration, Automation, and Response (SOAR) platform.
• Serve as the final technical escalation point, acting as Tier 3 engineering support for the most complex incident escalations.
• Assist in design and implementation of a Security Information and Event Management (SIEM) solution to centralize log correlation.
• Develop and oversee security compliance strategies, ensuring adherence to financial regulations (FINRA, SEC, PCI DSS) and security standards.

Required Technical Skills

• Cloud: Associate Architect-level knowledge of AWS and Azure security services.
• Identity & Access Management (IAM): Hands-on experience with on-premises and cloud identity platforms.
• On-Premises Security: Verifiable experience securing large on-premises networks. Hands-on expertise with secure data transfer, application allowlisting, and vulnerability scanning in connected environments.
• Architecture & Design: Mastery of Zero Trust, Defense-in-Depth, network segmentation, and firewall management.
• Automation & Tooling: Expertise in automation and orchestration tools (e.g., Python, Bash, Ansible), IaC (Terraform), and container orchestration (e.g., Kubernetes, OpenShift). Experience building and managing SOAR platforms.
• Secrets Management: Experience with secrets management platforms, including those from major cloud providers.
• Endpoint Security: Experience with endpoint automation and security solutions in both connected and disconnected environments.
• Incident Response: Hands-on experience with advanced forensic analysis, SIEM platforms like Splunk, and serving as a Tier 3 engineering expert for complex security tool failures and system vulnerabilities.

Required Experience

• 5+ years of experience in IT security, with a proven history of building and automating complex solutions.
• Demonstrated ability to design and implement vendor-agnostic solutions.
• Proven ability to provide technical leadership and act as a subject matter expert within engineering teams.
• Experience leading security projects and communicating with technical and non-technical stakeholders, including senior leadership.
• Verifiable experience securing disconnected networks and managing hybrid cloud connectivity.
• Demonstrated experience with financial regulations (FINRA, SEC, SOX, GLBA) and frameworks (PCI DSS, NIST, ISO 27001).
• Ability to design controls that generate the necessary audit trails and evidence for regulatory reporting.

Company Benefits & Perks: 

• Competitive salary package.
• Performance-based annual bonus (cash and stocks).
• Hybrid working model (4 days office/week).
• Group Medical & Life Insurance.
• Modern offices with free amenities & fully stocked cafeterias.
• Monthly food card & company-paid snacks.
• Hardship/shift allowance with company-provided pickup & drop facility*
• Attractive employee referral bonus.
• Frequent company-sponsored team-building events and outings.

* Depending upon the shifts.

** The benefits package is subject to change at the discretion of management. **

This is Hybrid role (4 days in office /1 days remote) (Sunday- Thursday)

About your Team:

Interactive Brokers seeks an individual to join our Technical Operations (TOPS) team in Vancouver, BC. To offer the finest online trading experience in the world, Interactive Brokers' TOPS team monitors and provides global operational support for our applications, systems, and other critical business technology 24/7/365.

 What will be your responsibilities within IBKR: 

• Monitor the health of applications, networks, and systems underpinning the Interactive Brokers global brokerage system. 
• Analyze, troubleshoot, escalate and resolve brokerage system operational issues. 
• Participate in Post-Incident review in collaboration with Software Development, customer service and infrastructure teams. 
• Provide internal 2nd-level technical support to various teams. 
• Monitor batch scheduled jobs while troubleshooting and escalating any delays or failures. 
• Analyze existing business workflows and participate in developing new process monitoring tools. 
• Act as the primary escalation point for all brokerage system technical issues.
• Investigate and triage real time trade issues with internal and external parties.

 What required skill’s you need:

• Strong communication skills, and must be fluent in English. 
• A Bachelor's in a financial or a technical discipline. 
• A working knowledge of general computing and networking concepts. 
• Experience working with Linux operating systems.
• The ability to analyze and solve problems promptly and accurately in a fast-paced environment.
• Ability to work weekends.

Preferred Skills:

• Knowledge of the securities and commodities markets.
• Prior experience in retail or institutional trade support.
  
• Previous experience with scripting languages (e.g., Shell, Perl, Python) 
• Desire to explore and learn new concepts, systems and technologies. 

 To be successful in this position, you will have the following: 

• A strong desire to expand your financial and technical knowledge base.
• Self-motivated and able to handle tasks with minimal supervision.
• Superb analytical and problem-solving skills.
• Excellent collaboration and communication skills.
• Outstanding time management skills.

The anticipated base salary range for this role is 65,000 CAD to 75,000 CAD annually, based on skills and experience. The offered salary is just part of the total compensation package. In addition to a competitive salary, the company offers both a discretionary cash bonus and a stock award, as well as a wide range of benefits, including healthcare, and more.

Company Benefits & Perks

Interactive Brokers offers a competitive remuneration package including: 

• Health, dental, disability and life insurance with 100% premiums covered.
• Company RSP contribution matching, Stock incentive plan

This is a hybrid role (3 days in office / 2 days remote).

About your team:

We seek a motivated Incident Responder to join our Security Operations team. You will assist in monitoring, detecting, analyzing, and responding to security events and incidents. This role is ideal for candidates eager to develop hands-on skills in incident handling, threat analysis, and cybersecurity tools.

What will be your responsibilities within IBKR:

• Monitor security alerts from SIEM, EDR, and other monitoring platforms
• Assist in the triage, investigation, and containment of security incidents
• Collect and analyze logs, network data, and endpoint artifacts
• Document incident findings and support root cause analysis
• Escalate complex incidents to senior analysts
• Participate in security exercises and continuous improvement initiatives

Which skills are required:

• 6+ years of experince
• Basic understanding of cybersecurity concepts, threats, and attack vectors
• Familiarity with SIEM, endpoint protection, or network monitoring tools (preferred)
• Strong analytical and problem-solving skills
• Effective communication and documentation abilities
• Degree or certification in cybersecurity, information technology, or related field (or equivalent hands-on experience)

To be successful in this position, you will have the following:

• Self-motivated and able to handle tasks with minimal supervision
• Superb analytical and problem-solving skills
• Excellent collaboration and communication (verbal and written) skills
• Outstanding organizational and time management skills

Company Benefits & Perks

• Competitive salary, annual performance-based bonus, and stock grant
• Retirement plan 401(k) with competitive company match
• Excellent health and wellness benefits, including medical, dental, and vision benefits, and a company-paid medical healthcare premium
• Wellness screenings and assessments, health coaches, and counseling services through an Employee Assistance Program (EAP)
• Paid time off and a generous parental leave policy
• Daily company lunch allowance provided, and a fully stocked kitchen with healthy options for breakfast and snacks
• Corporate events, including team outings, dinners, volunteer activities, and company sports teams
• Education reimbursement and learning opportunities
• Modern offices with multi-monitor setups

This role's anticipated base salary range is $110,000 to $140,000 annually, based on skills and experience. The offered salary is just part of the total compensation package. In addition to a competitive salary, the company offers both a discretionary cash bonus and a stock award, as well as a wide range of benefits, including health care, tuition reimbursement, and much more.