Your Impact

DISCO Project Managers work side by side with clients to help them use the DISCO product for all of their eDiscovery and investigation needs. They help customers get the most of their DISCO solution from matter kick-off to case closeout.

What You'll Do

• Client Communication and Support: Serves as the primary point of contact (POC) for managing client data through the eDiscovery lifecycle. Acts as an ambassador for DISCO, representing the company's values and solutions to clients and at client functions. Builds strong relationships and establishes open communication with clients, ensuring their understanding of DISCO usage, status reporting, and core product functionality. 

• Subject Matter Expertise and Leadership: Communicates project milestones and updates to DISCO Project Managers and clients, ensuring smooth and transparent project progress. Designs and implements review workflows, while overseeing the administration of DISCO databases to facilitate efficient data management. Develops advanced knowledge of the DISCO platform and its capabilities to provide clients with expert advice on best practices for early data assessment, document review, production, depositions, and trial. Conducts product training sessions for attorneys, paralegals, and litigation support specialists to enhance their proficiency in utilizing DISCO's tools and features. 
  
  
• Service Delivery: Collaborates with cross-functional team members, including other Project Managers, Forensics, Data Operations, Disco Desk, and Client Success, to address challenges, find effective solutions, and ensure the best possible outcomes for clients. Provides valuable feedback and communicates feature requests to the product and engineering teams, contributing to the continuous improvement of DISCO's offerings.

Who You Are

• 5+ years of eDiscovery project management experience at a law firm, in-house legal department, or service provider.
• 5+ years of working knowledge with one or more industry standard eDiscovery platforms, such as DISCO, Relativity, Recommind, or Concordance.
• 1+ years experience working at a consulting firm or provided consultative solutions in eDiscovery.
• 1+ years experience working for a litigation support group at a law firm/corporation or working closely with lit support groups in your previous roles.

Even Better If You Have...

• Excellent written and verbal communication skills with a focus on detail, organization, and responsiveness 
• Successfully able to manage multiple fast-paced projects simultaneously 
• Strong problem-solving and analytical-thinking skills to troubleshoot technical challenges and craft creative solutions 
• Committed to providing excellent service and support, both internally and externally ● Flexible and adaptable to changing priorities, scope, and technology
• Able to work independently and as part of a team

Perks of DISCO

• Open, inclusive, and fun environment
• Benefits, including medical and dental insurance
• Competitive salary plus discretionary bonus
• Opportunity to be a part of a startup that is revolutionizing the legal industry
• Growth opportunities throughout the company

Your Impact

The Associate Project Manager works in conjunction with other DISCO Project Managers to provide exceptional client service and helps our clients use the DISCO product for all of their eDiscovery and investigation needs. They complete billable tasks as directed by Project Managers, manage direct customer inquiries, and provide product feature assistance to clients within the DISCO platform. They demonstrate a passion for customer service, enjoy problem-solving, and effectively communicate with a wide variety of people.

What You'll Do

• Service Delivery: Collaborates with other Project Managers and DISCO team members, including cross-functional team members, such as Forensics, Data Operations, Disco Desk, and Client Success, to deliver superior service and help solve challenges for DISCO clients.
• Project Management: Maintains project and data tracking to ensure that all requested work is completed correctly and deadlines are met. Communicates with other Project Managers and clients about project milestones.
• Product Expertise: Develops advanced knowledge of the DISCO platform and its capabilities in order to advise clients on best practices for early data assessment, document review, production, depositions, and trial. Provides feedback and feature requests to the product and engineering teams.
• Client Relations: Builds rapport and establishes open communication with clients regarding DISCO usage, status reporting, and core product functionality. Acts as a DISCO ambassador at client functions.
• Training Delivery: Delivers product training to attorneys, paralegals, and litigation support specialists.

Who You Are

• 1+ years of eDiscovery project management experience at a law firm, in-house legal department, or service provider
• 1+ years of working knowledge with one or more industry standard eDiscovery platforms, such as DISCO, Relativity, Recommind, or Concordance
• Successfully able to manage multiple tasks simultaneously
• Strong problem-solving skills
• Committed to providing excellent service and support
• Able to work independently and as part of a team

Even Better If You Have…

• Experience at a Consulting firm or provided consultative solutions in eDiscovery
• Experience working for a litigation support group at a law firm/corporation or working closely with lit support groups in your previous roles
• Experience with data collection and processing software

Perks of DISCO 

• Open, inclusive, and fun environment
• Benefits, including medical, dental and vision insurance, as well as 401(k) 
• Competitive salary plus RSUs
• Flexible PTO 
• Opportunity to be a part of a company that is revolutionizing the legal industry
• Growth opportunities throughout the company

Authorization to Work in the U.S.: Candidates must be legally authorized to work in the United States without sponsorship now or in the future. DISCO is not currently sponsoring visas, including, but not limited to, H-1B, TN, or EAD, and we are not accepting visa transfers.

Your Impact

The Associate Project Manager works in conjunction with other DISCO Project Managers to provide exceptional client service and helps our clients use the DISCO product for all of their eDiscovery and investigation needs. They complete billable tasks as directed by Project Managers, manage direct customer inquiries, and provide product feature assistance to clients within the DISCO platform. They demonstrate a passion for customer service, enjoy problem-solving, and effectively communicate with a wide variety of people.

What You'll Do

• Service Delivery: Collaborates with other Project Managers and DISCO team members, including cross-functional team members, such as Forensics, Data Operations, Disco Desk, and Client Success, to deliver superior service and help solve challenges for DISCO clients.
• Project Management: Maintains project and data tracking to ensure that all requested work is completed correctly and deadlines are met. Communicates with other Project Managers and clients about project milestones.
• Product Expertise: Develops advanced knowledge of the DISCO platform and its capabilities in order to advise clients on best practices for early data assessment, document review, production, depositions, and trial. Provides feedback and feature requests to the product and engineering teams.
• Client Relations: Builds rapport and establishes open communication with clients regarding DISCO usage, status reporting, and core product functionality. Acts as a DISCO ambassador at client functions.
• Training Delivery: Delivers product training to attorneys, paralegals, and litigation support specialists.

Who You Are

• 1+ years of eDiscovery project management experience at a law firm, in-house legal department, or service provider
• 1+ years of working knowledge with one or more industry standard eDiscovery platforms, such as DISCO, Relativity, Recommind, or Concordance
• Successfully able to manage multiple tasks simultaneously
• Strong problem-solving skills
• Committed to providing excellent service and support
• Able to work independently and as part of a team

Even Better If You Have…

• Experience at a Consulting firm or provided consultative solutions in eDiscovery
• Experience working for a litigation support group at a law firm/corporation or working closely with lit support groups in your previous roles
• Experience with data collection and processing software

Your Impact 

The Manager, Professional Services is an integral part of both internal leadership and coaching, as well as actively providing our clients a truly unique blend of technical support and consulting, software expertise, and data handling and coordination. They hire and develop team members, ensure the team responds to client needs in a timely manner with excellence in service delivery, manage escalations with clients and sales, and handle performance management of the organization. They calibrate the team and associated services while continuing to grow and scale the group. Their leadership is a key part of the continued growth and evolution of the DISCO professional services offering.

What You'll Do

• Team Management: Provides day-to-day management and oversight of the London-based Data Operations and DISCO Desk teams, including performance management, hiring, and workload management. Conducts regular reviews of team interactions with clients to ensure quality, identify areas for improvement/training, and improve the delivery of technical support. Manages the team schedule for proper coverage, conducts regular 1:1s with each team member, and supports all administrative needs for the group, including review and approval of time entries. Provides leadership of internal development initiatives focused on driving efficiency, consistency, and quality for the department. Develops and supports a culture of continuous improvement by providing training and soliciting input from team members around key process changes.
  
  
• Client Relationship Management and Service Delivery: Supports team member interactions with clients and serves as the day-to-day point of contact for escalations related to service delivery to successfully resolve client issues with a positive outcome. Acts as the client-facing resource for escalation calls, explaining complex technical issues in a client-friendly manner. Builds relationships and works in partnership with Customer Success, Review, Sales, other leaders within Professional Services, and the company as a whole to ensure clients have a seamless experience with our team. Meets and exceeds internal and client expectations with regard to turnaround times and service delivery, with a relentless focus on the quality of client’s experience working with DISCO.
  
  
• Process Improvement, Documentation, and Standardization: Leads efforts to create documentation on standardized processes and workflows. Conducts regular review of team interactions with clients to ensure quality, identifying areas for improvement and training to enhance the delivery of technical support. Meets regularly and collaborates with the Product team on feature requests, design, and rollout. Identifies opportunities for improvement, proposes solutions, and participates in implementing the solutions. Analyzes metrics, compiles reports, and presents them to an executive audience.
  
  
• Systems and Tools Management: Provides role-specific training for new members of the Data Operations, DISCO Desk and other Professional Services teams. Manages and consults on all areas of systems and tools used by Professional Services, driving improvements forward. Manages the team's billable time and metric review, including review, approval, and feedback on time entries to ensure consistent standards. Participates in month-end billing tasks related to time entry approval.
  
  
• Go-To-Market Collaboration and Client Satisfaction: Partners with Sales on client escalations, coverage, proposals, workflow needs, and receive feedback to improve client experience. Works in conjunction with other Professional Services, Customer Experience, and Go-To-Market leaders on departmental initiatives to improve client satisfaction and the quality of our client’s experience. 

Who You Are

• 2+ years experience in leading data operations teams of 5 or more. 
• 5+ years of experience in the ediscovery industry. 
• 5+ experience working in or supporting ediscovery platforms such as DISCO, Relativity, Everlaw, Logikull, Recommind or Catalyst.
• 1+ years experience building, managing and scaling global eDiscovery teams. 
• 1+ years experience working for a software company. 
• 1+ years experience with Salesforce or JIRA. 
• 1+ years experience creating technical documentation 5+ years expertise with digital forensics, analytics/AI, workflow consulting, ECA, or other ediscovery workflow expertise.

Even Better If You Have...

• Consummate problem-solver with a strategic mindset with a self-starting, action-oriented approach and strong sense of urgency. 
• Proven people manager who motivates and develops team members, and enables them to become more effective and take on more significant responsibilities over time.
• Excellent client management skills, with a strong consultative approach as well as deep ediscovery subject matter expertise, which makes you effective in guiding and managing clients.
• Passionate about Professional Services, quality of service delivery, and providing exceptional client satisfaction. 
• Support and maintain a positive and professional work environment, and instill the same in your direct team members. 
• Exceptional verbal and written communication skills and demonstrated ability to effectively work through tense or challenging client situations, as well as understand and articulate complex technical details while instilling confidence in clients. 
• Strong interest in technology with excellent problem-solving skills, with an initiative to learn new software, research technical topics, and craft creative solutions.

Authorization to Work in the U.K.: Candidates must be legally authorized to work in the United Kingdom without sponsorship now or in the future. DISCO is not currently sponsoring visas.

Perks of DISCO

• Open, inclusive, and fun environment
• Benefits, including medical and dental insurance
• Competitive salary plus RSUs
• Opportunity to be a part of a startup that is revolutionizing the legal industry
• Growth opportunities throughout the company