We’re building a small remote IT Operations team in Vietnam to provide helpdesk and operational coverage during weekends and off-peak hours for a globally distributed company. We’re hiring three positions covering:

• Full weekend coverage (Saturday & Sunday, 24 hours) split across three 8-hour shifts
• Weekday shifts (one or two days per person, 06:00–14:00 ICT) covering Asia-Pacific business hours and bridging US/EU gaps

Schedules are coordinated across the team with flexibility to swap shifts as long as full coverage is maintained. Hours range from 24–32 per week depending on schedule.

These are hands-on roles splitting between reactive helpdesk support and proactive project work. During quieter periods you’ll have space for system improvements, maintenance, and new solutions.

Available Schedules (all times ICT/Vietnam)

Schedule A — 32 hours/week

Monday, Friday, Saturday, Sunday: 06:00–14:00

Schedule B — 32 hours/week

Tuesday, Wednesday: 06:00–14:00 | Saturday, Sunday: 14:00–22:00

Schedule C — 24 hours/week

Thursday: 06:00–14:00 | Saturday, Sunday: 22:00–06:00

Please indicate which schedule(s) you’re interested in when applying.

What You’ll Do

• First responder for employee IT support via helpdesk tickets, chat, and other channels.
• Troubleshoot issues across Windows, macOS, and Linux environments.
• Manage user accounts, access, and permissions through Okta, Active Directory, and Google Workspace.
• Administer SaaS platforms including CrowdStrike, Jira, Slack, and others.
• Handle zero-touch workstation deployment and remote endpoint management.
• Monitor systems and security tooling for alerts or events requiring escalation.
• Maintain support documentation and runbooks.
• Coordinate with vendors on hardware procurement, returns, and repairs.
• Take on project work — system improvements, automation, and new solutions during downtime.

You May Be a Good Fit If You Have

• Strong English proficiency, written and verbal. You’ll communicate with employees across multiple timezones via chat, tickets, and video calls.
• Experience in helpdesk, desktop support, or IT operations covering Windows, macOS, and Linux.
• Working familiarity with identity and access management — Okta, Active Directory, or similar.
• Comfort administering cloud-based platforms (Google Workspace, Jira, Slack, etc.).
• Familiarity with Linux servers and/or Windows Server environments.
• Some scripting ability (Bash, Python, or similar) or willingness to develop it.
• Basic understanding of cybersecurity principles — hands-on experience is a plus.
• Personal curiosity about technology — home labs, side projects, automation experiments, anything that shows you tinker and learn on your own.

Bonus

• SSO and provisioning protocols (SAML 2.0, SCIM).
• Endpoint management and zero-touch deployment tools.
• Networking fundamentals, VPNs, and firewall/routing concepts.
• A/V and telecom systems.
• Authorization and privilege management (LDAP/AD binding, least-privilege access).

Work Style

• Independent on weekends with escalation paths for critical issues.
• Weekday shifts overlap with the broader IT and security team for collaboration and handoffs.
• We value self-motivation, clear communication, and a genuine desire to grow your skills and step outside your comfort zone.
  
  
  
  
  
  
  #LI-KG1
  #LI-VIETNAM
  #LI-INDIA

About the Role

We’re looking for a Junior Security Operations Engineer who is AI-Forward to help scale and modernize our SecOps program. This is a hands-on, builder role for someone who will design and ship the security tooling that powers our triage, investigations, and response workflows.

You’ll report to the Technical Operations Director and work alongside our GRC lead to improve our vulnerability intake, threat response, darkweb posture, and internal security tooling. A core part of this role is building AI-assisted security tooling: triage agents that pre-classify bug bounty reports, investigation copilots that pull context from logs and SIEM data, response workflows that draft remediation steps and track them to closure. You’ll spend as much time wiring up that tooling as you will reproducing vulnerabilities and working incidents.

This role suits someone who thrives in a lean, high-impact environment, has strong opinions on where humans add value versus where tooling should take over, and wants to shape how a modern security team operates.

What You’ll Do

Triage & Vulnerability Management

• Review incoming vulnerability reports from our bug bounty intake; reproduce and document valid issues for engineering teams.
• Build the tooling that improves signal-to-noise: automate duplicate detection, spam filtering, and abuse flagging so humans only touch what’s worth touching.
• Act on DAST findings: coordinate remediation, verify fixes, and re-test.
• Track remediation timelines for critical vulnerabilities and keep stakeholders honest on SLAs.

Threat Response & Monitoring

• Monitor and respond to EDR and cloud security alerts; investigate, contain, and document.
• Analyze darkweb findings and credential exposures; shape our darkweb monitoring practices and tooling over time.
• Improve detection coverage: tune noisy rules, close gaps, and enrich alerts with context so responders spend time on decisions, not data gathering.
• Help configure and tune DLP, SIEM, and AI security tooling.

Security Tooling (core to this role)

• Build AI-assisted triage tooling that pre-classifies bug bounty reports, flags duplicates, and routes real issues to the right engineering team with reproduction context attached.
• Build investigation tooling: LLM-backed copilots and Slack bots that pull alert context, correlate signals across sources, and surface what actually matters.
• Build response tooling: workflows that draft remediation steps, generate evidence artifacts, and track issues to closure across the teams that own them.
• Evaluate emerging AI security tooling and bring what’s genuinely useful into the stack; retire what isn’t.
• Apply a security-minded lens to our own AI usage: prompt injection, data exfiltration, model misuse, and the guardrails that go around them.

Compliance & Cross-Functional

• Support audit evidence collection for SOC 2, ISO 27001, and PCI DSS.
• Partner with ITOps to verify patches, endpoint coverage, and access hygiene.

You May Be a Good Fit If You Have

• Previous experience in a SecOps, Security Analyst, or Threat Response role.
• Proven ability to understand and reproduce technical vulnerabilities. You can read a bug report and tell whether it’s real.
• Experience with bug bounty triage (HackerOne, Bugcrowd, or similar).
• Hands-on exposure to SIEM, EDR, and DLP tools in production environments.
• A genuine, demonstrated interest in applying AI/LLMs to security work: side projects, internal tooling, prompt engineering, agent frameworks, anything that shows you’ve actually built with this stuff.
• Scripting and automation skills in Python, Bash, or similar. You reach for code before you reach for a checklist.
• Comfort working autonomously across time zones and asynchronously.
• Strong written communication. You can turn a messy investigation into a clear, defensible writeup.

Bonus Points For

• Experience building LLM agents, RAG pipelines, or Slack bots backed by OpenAI / Anthropic / open-source models.
• Detection engineering experience (Sigma rules, custom Falcon queries, Grafana/Loki dashboards).
• Cloud security depth in AWS or GCP (IAM, workload posture, cloud-native logging).
• Prior work in regulated environments (SOC 2, ISO 27001, PCI DSS) from the practitioner side.
• Exposure to AI/ML security concerns such as prompt injection, model evals, and data leakage through LLMs.
• Public contributions: blog posts, CVEs, open-source tools, CTF writeups.

Engagement & Logistics

• Full-time contract.
• Remote-first and async-friendly. We have hubs in San Francisco, Denver, Dublin, and Amsterdam. If you’re near one, we’d love to see you in the office regularly; if you’re elsewhere in the world, that works too.
• Potential to extend or convert based on fit.
• Reports to the Technical Operations Director; works closely with the GRC lead and IT Operations.

How We Work

We’re a lean, high-trust team. We value people who ship, who can operate independently, and who treat security as an engineering problem rather than a checklist. If you’re someone who sees a repetitive task and immediately thinks “this should be a script, or better yet, an agent,” you’ll fit in here.

To Apply

Tell us about a time you used AI, automation, or custom tooling to meaningfully change how a security workflow ran. What was manual before, what it looked like after, and what you learned. Links to code, writeups, or demos are welcome.

The Role

Telnyx is seeking a highly motivated and organized Office Manager to support our Amsterdam office and collaborate with teams across EMEA and the USA on a part-time contract basis.

This role is ideal for a mature, professional individual who thrives in a fast-paced environment and can handle challenging situations with grace, tact, and sound judgment. We are looking for someone with strong initiative, a sense of urgency, and a positive, high-energy attitude.

In addition to core office management responsibilities, this role will act as a key on-site liaison for basic IT coordination, ensuring equipment, spaces, and systems remain organized and operational.

If you bring enthusiasm, empathy, and a commitment to operational excellence while helping foster a welcoming and productive workplace, we encourage you to apply.

Key Responsibilities

Administrative & Operational Support

• Provide day-to-day administrative and operational support to ensure smooth office operations.
• Manage operational logistics including receiving, distributing, shipping, and ordering office supplies.
• Maintain organized storage systems and oversee supply inventory to support a well-structured workspace.

Office & Event Management

• Manage office catering, snacks, beverages, and supply inventories to ensure the office remains well-stocked and comfortable.
• Coordinate office space setup for meetings, events, and daily operations, including furniture arrangements and workspace organization.
• Plan and execute office events, including vendor coordination, logistics management, setup, and teardown.

Calendar & Communication Management

• Maintain and manage calendars and daily schedules, prioritizing requests effectively.
• Handle internal and external communications with professionalism and diplomacy.
• Act as a point of coordination between teams when necessary.

Meeting Coordination

• Organize executive board meetings and local team meetings, including scheduling, logistics, invitations, agenda preparation, and catering.
• Prepare and manage meeting materials such as presentations, notes, and action items, ensuring follow-up and timely completion of tasks.

IT & Workplace Coordination

• Manage company laptops, including tracking allocation, secure storage, and coordinating reimaging when required.
• Provide basic IT support such as assisting with Wi-Fi connectivity and troubleshooting simple issues.
• Act as the on-site point of contact for IT contractors and vendors.
• Support shipping and receiving of IT equipment as needed.
• Ensure network equipment and office technology are handled appropriately and not tampered with.
• Monitor and report any technical issues that require escalation to the IT team.
• Ensure conference rooms and meeting spaces are fully functional and report any issues promptly.
• Maintain organized and well-equipped desks and shared workspaces.

Confidentiality & Collaboration

• Maintain strict confidentiality regarding sensitive communications and documents.
• Collaborate with operational teams to improve cross-team communication and workflow efficiency.
• Foster strong working relationships with colleagues across the Telnyx organization.

Qualifications

• Proven experience in an administrative, office management, or operations role, preferably within a fast-paced environment.
• Strong organizational and multitasking skills with the ability to manage competing priorities.
• Excellent written and verbal communication skills with strong attention to detail.
• Ability to handle confidential information with professionalism and discretion.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and other office tools.
• Comfortable handling basic IT coordination tasks (no advanced technical expertise required).
• A proactive, solution-oriented mindset with the ability to work independently and collaboratively.
• Comfortable assisting with physical office tasks such as moving furniture or organizing spaces when needed.
  
  

Contract Details

• Contract Type: Contractor (Part-Time Cover)
• Duration: 7 months, with potential extension to a 12-month contract
• Location: Amsterdam Office, with regular interaction with teams across EMEA and the USA

#LI-RH1

The Role

We’re looking for a Growth Engineer, GTM AI who builds the systems that power our go-to-market motion using AI, automation, and data to generate pipeline, improve conversion, and scale execution.

You’ll partner with Sales, Marketing, and RevOps to break down workflows, identify inefficiencies, and rebuild them into scalable, automated systems. You’ll also contribute to more advanced, multi-step AI systems that operate across our GTM stack. The goal is to turn manual processes into repeatable, high-impact execution.

This is a hands-on builder role. You will prototype quickly, ship often, and continuously improve systems based on performance. You should be comfortable going from idea to deployed workflow with minimal guidance and applying new technologies to real business problems.

We’re looking for someone who challenges the status quo, operates with a bias for action, and takes ownership of outcomes in ambiguous environments.

Responsibilities

• Design and deploy AI-powered GTM systems that generate pipeline, improve conversion, and automate execution across key workflows
• Build and extend multi-step AI workflows and agent-driven systems that operate across tools, data sources, and decision points
• Break down and rebuild GTM workflows. Identify bottlenecks across marketing to sales handoff and replace manual processes with scalable, automated solutions
• Rapidly prototype and productionize automation using code, APIs, and AI tools. Move from idea to deployed workflow with speed and ownership
• Own funnel performance end-to-end. Instrument systems, run experiments such as A/B testing and conversion optimization, and continuously improve based on results
• Build and maintain integrations across the GTM stack such as CRM, data warehouse, enrichment, and outreach tools. Ensure clean data flow and system reliability
• Develop targeting and orchestration systems to power campaigns, segmentation, and automated outreach at scale
• Partner with Sales, Marketing, and RevOps to translate business goals into technical systems that drive measurable revenue impact
• Continuously evaluate and apply new technologies to improve how we operate and increase efficiency and performance
• Create reusable systems, playbooks, and tooling that enable teams to leverage automation and AI in their daily workflows
• Monitor, debug, and improve live systems to ensure performance, accuracy, and alignment with evolving GTM needs

What we are looking for

• 3+ years of experience in a technical GTM, growth, or automation role such as RevOps, Growth Engineering, Marketing or Sales Ops, or Solutions Engineering
• Proven track record of building and deploying systems that drive pipeline, conversion, or GTM efficiency
• Hands-on experience building or working with multi-step AI workflows, agent-like systems, or LLM-powered automation beyond simple API integrations
• Experience working with stateful or multi-step AI systems is required
• Strong experience with automation and integrations using APIs, webhooks, or workflow orchestration across GTM tools such as Salesforce, enrichment APIs, and marketing automation platforms
• Proficiency in coding such as Python and working with data systems such as SQL, warehouses, or event data
• Deep understanding of GTM processes across Marketing, Sales, and Customer Success, including funnel mechanics and handoffs
• Experience designing and optimizing workflows for lead generation, qualification, routing, and follow-up
• Strong analytical mindset with experience in experimentation, funnel optimization, and performance measurement
• Ability to connect technical systems and automation outputs to business impact such as pipeline, conversion, and revenue
• Experience working with and transforming GTM data such as accounts, contacts, leads, and opportunities across systems
• High ownership and ability to go from idea to prototype to deployed system with minimal guidance
• Strong problem-solving skills with attention to data quality, system reliability, and edge cases
• Clear communicator who can document systems and explain technical concepts to non-technical stakeholders

Nice to Have

• Experience working within or contributing to shared AI systems, internal platforms, or reusable automation frameworks
• Experience with attribution, pipeline analytics, or revenue forecasting models
• Experience designing QA frameworks, monitoring systems, or identifying anomalies in automated workflows
• Background in high-growth or fast-paced startup environments

#LI-RH1

The Role

We are seeking a highly adaptable and detail-oriented Warehouse & Logistics Coordinator to support daily warehouse operations, global shipping, and on-site deployment activities. This is a hands-on, mid-level role for someone who thrives in a dynamic environment—one day in the warehouse, the next at a trade show, and another in a data center installing hardware.

This role is critical to Telnyx’s global infrastructure and logistics backbone. The ideal candidate brings strong knowledge of international shipping, import/export compliance, and freight coordination, and is excited to grow within a fast-moving operations team.

Responsibilities

• Receive, inspect, and organize inbound shipments of networking and data center equipment
• Pick, pack, and prepare outbound shipments, including labeling, documentation, and compliance with domestic and international shipping standards
• Coordinate global logistics across multiple carriers (LTL, FTL, air freight, DHL, FedEx, etc.)
• Manage import/export documentation, customs requirements, and international shipping regulations
• Maintain accurate inventory records (serial tracking, cycle counts, reconciliation)
• Stage and prepare equipment for deployment to global data center locations
• Assist with on-site work including:
• Trade show booth setup and teardown
• Data center work (rack & stack, hardware installs, cabling)
• Monitor and troubleshoot shipping issues, delays, and carrier performance
• Communicate proactively with internal teams regarding shipment status and logistics updates
• Provide reporting on inventory, shipments, and warehouse activity
• Ensure warehouse operations remain clean, organized, and compliant with safety standards
• Oversee fulfillment center performance, ensuring proper stock levels and smooth operations
• Support onboarding and operational setup of new fulfillment centers (including APAC region)

What we are looking for

• High school diploma or equivalent (Associate’s or Bachelor’s preferred)
• 2+ years of experience in warehouse, logistics, or supply chain operations
• Strong working knowledge of international shipping, import/export regulations, and global freight coordination
• Experience working with carriers such as DHL, FedEx, UPS, and LTL freight providers
• Ability to operate in a highly dynamic, hands-on environment (warehouse, travel, on-site work)
• Strong attention to detail and organizational skills
• Ability to lift and move equipment (~50 lbs)
• Comfortable using inventory systems, spreadsheets, and logistics tools
• Willingness to learn and handle technical equipment (servers, networking gear)
• Strong communication skills and ability to work cross-functionally
• Reliable, proactive, and solutions-oriented mindset

Bonus points for

• Fundamental understanding of networking (Layers 2–4)
• Experience handling or deploying network hardware
• Experience with DWDM/CWDM systems
• Experience managing cross-connects in data centers
• Experience with global logistics operations at scale
• Experience supporting trade shows or field operations

#LI-RH1

The Role

Telnyx operates a global private network spanning datacenters and colocation facilities across dozens of markets. The Vendor Relations team manages the infrastructure vendor relationships that make this possible.

We're looking for a Vendor Relations Associate to start in a support-focused role — learning the operational backbone of vendor management — and grow into directly managing vendor relationships and commercial discussions.

Responsibilities

• Track & Maintain Vendor Records: Keep contracts, renewals, pricing, SLAs, and contact databases accurate and current across Google Workspace, Jira, and internal tools.
• Coordinate Vendor Onboarding: Manage workflows from NDA through contract execution, tracking deliverables and milestones across active engagements.
• Support RFQ Processes: Prepare and distribute RFQs to prospective datacenter, colocation, and connectivity vendors; collect and organize responses.
• Research & Analysis: Research new vendors and market options for infrastructure expansion. Assist with pricing analysis and vendor comparison.
• Cross-Functional Coordination: Work with network engineering, legal, and finance on vendor-related tasks — escalate items that need attention.
• Grow Into Vendor Management: Participate in vendor calls (initially supporting/note-taking), build toward owning vendor relationships directly.

What We're Looking For

• Bachelor's degree in Business, Supply Chain, Economics, Information Systems, Engineering, or related field (recent graduate)
• Strong organizational skills — you keep spreadsheets clean and follow-ups on time
• Clear written communication — you'll draft vendor emails and internal updates daily
• Proficiency with Google Workspace; comfortable with tracking spreadsheets, pricing tables, and spotting data inconsistencies
• Comfortable leveraging AI tools to improve productivity
• Intellectual curiosity about how datacenters, networks, and cloud infrastructure work, technical background a plus
• Self-starter — can take a task, figure out what "done" looks like, and get there

Bonus

• Internship or coursework in procurement, supply chain, or vendor management
• Familiarity with basic infrastructure concepts (colocation, IP transit, datacenter power/cooling)
• Experience with project management or CRM tools (Jira, Salesforce, Notion)
• Exposure to contract language (MSAs, SOWs, SLAs)

#LI-RH1

Telnyx is growing fast. We're not just adding headcount — we're physically expanding into new territories, building out facilities in remote locations across the US and beyond. Right now, we're acquiring sites in Washington State, and we need someone who can hit the ground running.

This role is for someone who wants to build things — not sit in meetings about building things.

Why This Role Is Different

Most construction management roles have you buried in an office, managing contractors over email. This one puts you on-site, on the road, solving real problems in real time.

You'll have:

• Ownership — These are your projects. You're not a cog; you're the person we trust to make it happen.
• Variety — One week you're in a remote WA site, the next you're managing a tradeshow build in Europe.
• Impact — You're building the physical backbone of a company that's changing how businesses communicate globally.
• Autonomy — No micromanagement. We tell you what needs to get done; you figure out how.

About the Role

This is a highly travel-intensive, hands-on position:

• Extended on-site assignments (2–3 weeks at a time)
• Frequent travel across the US and EU
• Some sites are genuinely remote — hours from the nearest city
• Travel is project-driven, not routine
This isn't a desk job. It's not for everyone. But if you've ever felt stuck managing projects from behind a screen and wished you could just be there making decisions — this is your chance.

What You'll Do

• Lead construction and facility expansion projects from first shovel to final walkthrough
• Own exhibition and tradeshow builds — logistics, execution, everything
• Manage budgets, schedules, and financial forecasting
• Run procurement for construction, technology, and equipment
• Negotiate with vendors, contractors, and partners
• Handle permits, licenses, and local regulations
• Keep sites safe and compliant
• Spot risks before they become problems

Who You Are

• You've done this before — construction, facilities, large-scale builds
• You're sharp with budgets and can forecast without hand-holding
• You communicate clearly with everyone from contractors to execs
• You're comfortable making calls on-site without waiting for approval
• You're mobile — ready to travel at short notice and stay as long as needed
• You have a valid driver's licence and don't mind rural roads
• You can legally work and travel in the US

Bonus Points

• Experience with Procore or similar PM tools
• Background in exhibitions, tradeshows, or temporary builds
• Mandarin Chinese
• A track record of earning trust with vendors and teams

Why Telnyx?

We're a global communications platform trusted by thousands of businesses. We own our infrastructure — network, data centers, the lot — which means we're always building. You won't run out of projects. You won't get bored. And you'll be part of a team that actually ships.

If you want a role where you're out there making things happen, not watching from the sidelines — let's talk.





#LI-KG1
#LI-WASHINGTON
#LI-USA