Telnyx
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About Telnyx
Telnyx is an industry leader that's not just imagining the future of global connectivity—we're building it. From architecting and amplifying the reach of a private, global, multi-cloud IP network, to bringing hyperlocal edge technology right to your fingertips through intuitive APIs, we're shaping a new era of seamless interconnection between people, devices, and applications.
We're driven by a desire to transform and modernize what's antiquated, automate the manual, and solve real-world problems through innovative connectivity solutions. As a testament to our success, we're proud to stand as a financially stable and profitable company. Our robust profitability allows us not only to invest in pioneering technologies but also to foster an environment of continuous learning and growth for our team.
Our collective vision is a world where borderless connectivity fuels limitless innovation. By joining us, you can be part of laying the foundations for this interconnected future. We're currently seeking passionate individuals who are excited about the opportunity to contribute to an industry-shaping company while growing their own skills and careers.
About you
We are looking for someone who is a whizz with Python, has experience with microservices, and is happy to get stuck into a gritty, fast-paced environment to work within our awesome Python team, championing and leading the build of secure, robust, and high-performance systems.
The Opportunity
Our Python team builds highly available, low-latency microservices from scratch using the latest bleeding-edge technologies.
You will own and develop multiple services across our revenue domain billing, tax calculation, customer commitment management, and AI-powered revenue operations agents. You'll have the opportunity to make a huge impact on our growing company by solving complex problems as we scale. You'll be part of a group of people working together to build solutions to mission-critical problems and a company that values the very best ideas. People rely on our products to communicate daily, which means they rely on us to build things with a high degree of resiliency and reliability.
- Design developer/agent-friendly APIs.
- Build, test, and deploy applications to deliver critical global communications services.
- Identify and resolve issues related to latency, scalability, and performance.
- Create tools and AI agents to automate revenue operations.
- Investigate and resolve production issues by tracing through logs, data, and code to find root causes.
Who we're looking for
- 5+ years of professional software development experience with an object-oriented programming language
- Experience with web application development using Python (FastAPI, aiohttp, or similar).
- Experience designing and building RESTful APIs.
- Experience working with asynchronous programming
- Comfort working with PostgreSQL and relational databases at scale, including schema migrations, raw SQL queries and query optimization.
- Experience with event-driven architectures and message brokers (RabbitMQ, Kafka or similar).
- Experience in a highly available, uptime-critical production environment.
- Deep knowledge of microservice architecture patterns and anti-patterns
- Familiarity with Docker, Kubernetes, Consul, GitHub Actions, Argo CD, Prometheus, or OpenTelemetry.
- Strong troubleshooting skills — you can dig through logs, query databases, trace distributed systems, and read unfamiliar code to get to the bottom of an issue.
- Comfortable owning services in production, including on-call responsibilities and incident resolution.
- Comfortable using AI coding agents as part of your investigation workflow, while knowing when to rely on your own judgement.
Bonus Points For
- Experience with billing, tax, or financial systems.
- Telecom domain knowledge
- Experience with SQLAlchemy and Alembic.
- You take a thoughtful approach to decision making, knowing when to move fast and when to long-term optimize.
- You want to work in a fast-paced, product-driven environment.
- You keep up to date with the latest technologies and patterns, and enjoy sharing what you've learned.
- Familiarity with agent communication protocols (MCP, A2A).
- Experience building AI agents or LLM-powered applications.
#LI-KG1
#LI-BRAZIL
Ready to apply?
Apply to Telnyx
Software Engineer, AI Squads
About Telnyx
Telnyx is an industry leader that's not just imagining the future of global connectivity—we're building it. From architecting and amplifying the reach of a private, global, multi-cloud IP network, to bringing hyperlocal edge technology right to your fingertips through intuitive APIs, we're shaping a new era of seamless interconnection between people, devices, and applications.
We're driven by a desire to transform and modernize what's antiquated, automate the manual, and solve real-world problems through innovative connectivity solutions. As a testament to our success, we're proud to stand as a financially stable and profitable company. Our robust profitability allows us not only to invest in pioneering technologies but also to foster an environment of continuous learning and growth for our team.
Our collective vision is a world where borderless connectivity fuels limitless innovation. By joining us, you can be part of laying the foundations for this interconnected future. We're currently seeking passionate individuals who are excited about the opportunity to contribute to an industry-shaping company while growing their own skills and careers.
The Opportunity
Our AI teams build highly available, low-latency microservices using modern, cloud-native technologies. This role sits within our broader AI organization and focuses on developing the platforms, services, and tooling that support AI-powered products — from inference and embeddings to APIs, data flows, and observability.
You’ll work in a fast-paced environment where reliability, performance, and usability matter just as much as innovation. While some squads work closer to inference pipelines and LLM tooling, others focus on platform foundations, troubleshooting and reliability, data systems, or observability — all critical to delivering AI in production at scale.
What You’ll Do
- Build, test, and deploy scalable microservices for AI-powered systems, including text and voice processing
- Design developer-friendly APIs, agents and internal tools that make AI easy to use across the Telnyx product ecosystem
- Contribute to AI inference, embeddings, and platform services that support real-time and low-latency workloads
- Optimize performance, reliability, and observability in production environments
- Collaborate closely with Product, Infrastructure, and ML teams to bring features from ideation to production
- Troubleshoot, debug, and support critical systems running in production
- Participate in code reviews and uphold high engineering and operational standards
Depending on the squad, your focus may lean more toward inference pipelines, platform foundations, observability, data systems, or production troubleshooting.
Who We’re Looking For
- Someone who has built something with cutting-edge AI tooling (something that has only become possible in the last 6 months, rolling from application date). It doesn't really matter what it is; we just want to know you are building and staying up to date.
- Strong understanding of async programming, concurrency, and parallel execution
- Experience with microservice-based systems
- Excellent communication skills and the ability to work effectively across teams
Nice to Haves
- Familiarity with LLM frameworks and tools (e.g. PyTorch, Transformers, DeepSpeed, vLLM)
- Experience with distributed computing frameworks such as Ray (Ray Core, Serve, Train)
- Exposure to cloud-native stacks (Docker, Kubernetes, Prometheus, Jaeger)
- Knowledge of LLM optimization techniques (e.g. quantization, speculative decoding)
- Background in Retrieval Augmented Generation (RAG) systems
How We Hire Across Our AI Teams
Our AI Chapter is made up of multiple squads, including:
- AI application & software engineering
- Platform & infrastructure foundations
- Troubleshooting, reliability, and production support
- Data, storage, and embeddings
- Observability and performance monitoring
We hire into a shared AI engineering pipeline. During interviews, we focus on core engineering skills, system design, and problem-solving ability. Final squad alignment happens later, based on:
- Your strengths and interests
- Team needs at the time
- Where you’ll have the biggest long-term impact
This means the exact focus of the role may vary by squad, but the core expectation remains the same: building reliable, scalable AI systems in production.
Why You’ll Love It Here
At Telnyx, we’re not just building products — we’re building the future of intelligent communication. Our TelnyxAI platform empowers developers and businesses to:
- Store and serve vector embeddings at scale
- Use open-source models with our hosted inference infrastructure
- Deploy multimodal AI features across text, voice, and storage seamlessly
You’ll have the autonomy to take ownership of meaningful projects, contribute ideas that shape the product roadmap, and collaborate with talented people who care deeply about impact, quality, and long-term thinking.
#LI-KG1
#LI-VIETNAM
#LI-BRAZIL
#LI-INDIA
Ready to apply?
Apply to Telnyx
About Telnyx
Telnyx is an industry leader that's not just imagining the future of global connectivity—we're building it. From architecting and amplifying the reach of a private, global, multi-cloud IP network, to bringing hyperlocal edge technology right to your fingertips through intuitive APIs, we're shaping a new era of seamless interconnection between people, devices, and applications.
We're driven by a desire to transform and modernize what's antiquated, automate the manual, and solve real-world problems through innovative connectivity solutions. As a testament to our success, we're proud to stand as a financially stable and profitable company. Our robust profitability allows us not only to invest in pioneering technologies but also to foster an environment of continuous learning and growth for our team.
Our collective vision is a world where borderless connectivity fuels limitless innovation. By joining us, you can be part of laying the foundations for this interconnected future. We're currently seeking passionate individuals who are excited about the opportunity to contribute to an industry-shaping company while growing their own skills and careers.
The Opportunity
Our AI teams build highly available, low-latency microservices using modern, cloud-native technologies. This role sits within our broader AI organization and focuses on developing the platforms, services, and tooling that support AI-powered products — from inference and embeddings to APIs, data flows, and observability.
You’ll work in a fast-paced environment where reliability, performance, and usability matter just as much as innovation. While some squads work closer to inference pipelines and LLM tooling, others focus on platform foundations, troubleshooting and reliability, data systems, or observability — all critical to delivering AI in production at scale.
What You’ll Do
- Build, test, and deploy scalable microservices for AI-powered systems, including text and voice processing
- Design developer-friendly APIs, agents and internal tools that make AI easy to use across the Telnyx product ecosystem
- Contribute to AI inference, embeddings, and platform services that support real-time and low-latency workloads
- Optimize performance, reliability, and observability in production environments
- Collaborate closely with Product, Infrastructure, and ML teams to bring features from ideation to production
- Troubleshoot, debug, and support critical systems running in production
- Participate in code reviews and uphold high engineering and operational standards
Depending on the squad, your focus may lean more toward inference pipelines, platform foundations, observability, data systems, or production troubleshooting.
Who We’re Looking For
- Someone who has built something with cutting-edge AI tooling (something that has only become possible in the last 6 months, rolling from application date). It doesn't really matter what it is; we just want to know you are building and staying up to date.
- Strong understanding of async programming, concurrency, and parallel execution
- Experience with microservice-based systems
- Excellent communication skills and the ability to work effectively across teams
Nice to Haves
- Familiarity with LLM frameworks and tools (e.g. PyTorch, Transformers, DeepSpeed, vLLM)
- Experience with distributed computing frameworks such as Ray (Ray Core, Serve, Train)
- Exposure to cloud-native stacks (Docker, Kubernetes, Prometheus, Jaeger)
- Knowledge of LLM optimization techniques (e.g. quantization, speculative decoding)
- Background in Retrieval Augmented Generation (RAG) systems
How We Hire Across Our AI Teams
Our AI Chapter is made up of multiple squads, including:
- AI application & software engineering
- Platform & infrastructure foundations
- Troubleshooting, reliability, and production support
- Data, storage, and embeddings
- Observability and performance monitoring
We hire into a shared AI engineering pipeline. During interviews, we focus on core engineering skills, system design, and problem-solving ability. Final squad alignment happens later, based on:
- Your strengths and interests
- Team needs at the time
- Where you’ll have the biggest long-term impact
This means the exact focus of the role may vary by squad, but the core expectation remains the same: building reliable, scalable AI systems in production.
Why You’ll Love It Here
At Telnyx, we’re not just building products — we’re building the future of intelligent communication. Our TelnyxAI platform empowers developers and businesses to:
- Store and serve vector embeddings at scale
- Use open-source models with our hosted inference infrastructure
- Deploy multimodal AI features across text, voice, and storage seamlessly
You’ll have the autonomy to take ownership of meaningful projects, contribute ideas that shape the product roadmap, and collaborate with talented people who care deeply about impact, quality, and long-term thinking.
#LI-KG1
#LI-BRAZIL
#LI-INDIA
Ready to apply?
Apply to Telnyx
Software Engineer, AI Squads
About Telnyx
Telnyx is an industry leader that's not just imagining the future of global connectivity—we're building it. From architecting and amplifying the reach of a private, global, multi-cloud IP network, to bringing hyperlocal edge technology right to your fingertips through intuitive APIs, we're shaping a new era of seamless interconnection between people, devices, and applications.
We're driven by a desire to transform and modernize what's antiquated, automate the manual, and solve real-world problems through innovative connectivity solutions. As a testament to our success, we're proud to stand as a financially stable and profitable company. Our robust profitability allows us not only to invest in pioneering technologies but also to foster an environment of continuous learning and growth for our team.
Our collective vision is a world where borderless connectivity fuels limitless innovation. By joining us, you can be part of laying the foundations for this interconnected future. We're currently seeking passionate individuals who are excited about the opportunity to contribute to an industry-shaping company while growing their own skills and careers.
The Opportunity
Our AI teams build highly available, low-latency microservices using modern, cloud-native technologies. This role sits within our broader AI organization and focuses on developing the platforms, services, and tooling that support AI-powered products — from inference and embeddings to APIs, data flows, and observability.
You’ll work in a fast-paced environment where reliability, performance, and usability matter just as much as innovation. While some squads work closer to inference pipelines and LLM tooling, others focus on platform foundations, troubleshooting and reliability, data systems, or observability — all critical to delivering AI in production at scale.
What You’ll Do
- Build, test, and deploy scalable microservices for AI-powered systems, including text and voice processing
- Design developer-friendly APIs, agents and internal tools that make AI easy to use across the Telnyx product ecosystem
- Contribute to AI inference, embeddings, and platform services that support real-time and low-latency workloads
- Optimize performance, reliability, and observability in production environments
- Collaborate closely with Product, Infrastructure, and ML teams to bring features from ideation to production
- Troubleshoot, debug, and support critical systems running in production
- Participate in code reviews and uphold high engineering and operational standards
Depending on the squad, your focus may lean more toward inference pipelines, platform foundations, observability, data systems, or production troubleshooting.
Who We’re Looking For
- Someone who has built something with cutting-edge AI tooling (something that has only become possible in the last 6 months, rolling from application date). It doesn't really matter what it is; we just want to know you are building and staying up to date.
- Strong understanding of async programming, concurrency, and parallel execution
- Experience with microservice-based systems
- Excellent communication skills and the ability to work effectively across teams
Nice to Haves
- Familiarity with LLM frameworks and tools (e.g. PyTorch, Transformers, DeepSpeed, vLLM)
- Experience with distributed computing frameworks such as Ray (Ray Core, Serve, Train)
- Exposure to cloud-native stacks (Docker, Kubernetes, Prometheus, Jaeger)
- Knowledge of LLM optimization techniques (e.g. quantization, speculative decoding)
- Background in Retrieval Augmented Generation (RAG) systems
How We Hire Across Our AI Teams
Our AI Chapter is made up of multiple squads, including:
- AI application & software engineering
- Platform & infrastructure foundations
- Troubleshooting, reliability, and production support
- Data, storage, and embeddings
- Observability and performance monitoring
We hire into a shared AI engineering pipeline. During interviews, we focus on core engineering skills, system design, and problem-solving ability. Final squad alignment happens later, based on:
- Your strengths and interests
- Team needs at the time
- Where you’ll have the biggest long-term impact
This means the exact focus of the role may vary by squad, but the core expectation remains the same: building reliable, scalable AI systems in production.
Why You’ll Love It Here
At Telnyx, we’re not just building products — we’re building the future of intelligent communication. Our TelnyxAI platform empowers developers and businesses to:
- Store and serve vector embeddings at scale
- Use open-source models with our hosted inference infrastructure
- Deploy multimodal AI features across text, voice, and storage seamlessly
You’ll have the autonomy to take ownership of meaningful projects, contribute ideas that shape the product roadmap, and collaborate with talented people who care deeply about impact, quality, and long-term thinking.
#LI-KG1
#LI-VIETNAM
#LI-BRAZIL
#LI-INDIA
Ready to apply?
Apply to Telnyx
About Telnyx
Telnyx is an industry leader that's not just imagining the future of global connectivity—we're building it. From architecting and amplifying the reach of a private, global, multi-cloud IP network, to bringing hyperlocal edge technology right to your fingertips through intuitive APIs, we're shaping a new era of seamless interconnection between people, devices, and applications.
We're driven by a desire to transform and modernize what's antiquated, automate the manual, and solve real-world problems through innovative connectivity solutions. As a testament to our success, we're proud to stand as a financially stable and profitable company. Our robust profitability allows us not only to invest in pioneering technologies but also to foster an environment of continuous learning and growth for our team.
Our collective vision is a world where borderless connectivity fuels limitless innovation. By joining us, you can be part of laying the foundations for this interconnected future. We're currently seeking passionate individuals who are excited about the opportunity to contribute to an industry-shaping company while growing their own skills and careers.
The Opportunity
Our AI teams build highly available, low-latency microservices using modern, cloud-native technologies. This role sits within our broader AI organization and focuses on developing the platforms, services, and tooling that support AI-powered products — from inference and embeddings to APIs, data flows, and observability.
You’ll work in a fast-paced environment where reliability, performance, and usability matter just as much as innovation. While some squads work closer to inference pipelines and LLM tooling, others focus on platform foundations, troubleshooting and reliability, data systems, or observability — all critical to delivering AI in production at scale.
What You’ll Do
- Build, test, and deploy scalable microservices for AI-powered systems, including text and voice processing
- Design developer-friendly APIs, agents and internal tools that make AI easy to use across the Telnyx product ecosystem
- Contribute to AI inference, embeddings, and platform services that support real-time and low-latency workloads
- Optimize performance, reliability, and observability in production environments
- Collaborate closely with Product, Infrastructure, and ML teams to bring features from ideation to production
- Troubleshoot, debug, and support critical systems running in production
- Participate in code reviews and uphold high engineering and operational standards
Depending on the squad, your focus may lean more toward inference pipelines, platform foundations, observability, data systems, or production troubleshooting.
Who We’re Looking For
- Someone who has built something with cutting-edge AI tooling (something that has only become possible in the last 6 months, rolling from application date). It doesn't really matter what it is; we just want to know you are building and staying up to date.
- Strong understanding of async programming, concurrency, and parallel execution
- Experience with microservice-based systems
- Excellent communication skills and the ability to work effectively across teams
Nice to Haves
- Familiarity with LLM frameworks and tools (e.g. PyTorch, Transformers, DeepSpeed, vLLM)
- Experience with distributed computing frameworks such as Ray (Ray Core, Serve, Train)
- Exposure to cloud-native stacks (Docker, Kubernetes, Prometheus, Jaeger)
- Knowledge of LLM optimization techniques (e.g. quantization, speculative decoding)
- Background in Retrieval Augmented Generation (RAG) systems
How We Hire Across Our AI Teams
Our AI Chapter is made up of multiple squads, including:
- AI application & software engineering
- Platform & infrastructure foundations
- Troubleshooting, reliability, and production support
- Data, storage, and embeddings
- Observability and performance monitoring
We hire into a shared AI engineering pipeline. During interviews, we focus on core engineering skills, system design, and problem-solving ability. Final squad alignment happens later, based on:
- Your strengths and interests
- Team needs at the time
- Where you’ll have the biggest long-term impact
This means the exact focus of the role may vary by squad, but the core expectation remains the same: building reliable, scalable AI systems in production.
Why You’ll Love It Here
At Telnyx, we’re not just building products — we’re building the future of intelligent communication. Our TelnyxAI platform empowers developers and businesses to:
- Store and serve vector embeddings at scale
- Use open-source models with our hosted inference infrastructure
- Deploy multimodal AI features across text, voice, and storage seamlessly
You’ll have the autonomy to take ownership of meaningful projects, contribute ideas that shape the product roadmap, and collaborate with talented people who care deeply about impact, quality, and long-term thinking.
#LI-KG1
#LI-BRAZIL
Ready to apply?
Apply to Telnyx
Demand Generation Manager
About Telnyx
Telnyx is an industry leader that's not just imagining the future of global connectivity—we're building it. From architecting and amplifying the reach of a private, global, multi-cloud IP network, to bringing hyperlocal edge technology right to your fingertips through intuitive APIs, we're shaping a new era of seamless interconnection between people, devices, and applications.
We're driven by a desire to transform and modernize what's antiquated, automate the manual, and solve real-world problems through innovative connectivity solutions. As a testament to our success, we're proud to stand as a financially stable and profitable company. Our robust profitability allows us not only to invest in pioneering technologies but also to foster an environment of continuous learning and growth for our team.
Our collective vision is a world where borderless connectivity fuels limitless innovation. By joining us, you can be part of laying the foundations for this interconnected future. We're currently seeking passionate individuals who are excited about the opportunity to contribute to an industry-shaping company while growing their own skills and careers.
The Role
Telnyx is building the communications infrastructure that powers the AI era — and we're looking for a Demand Generation Manager who wants to own a market, not maintain one.
This isn't a "run the playbook" role. You'll build pipeline from scratch alongside a local sales team, through account-based campaigns, localized programs, and event-driven demand. You'll have real budget, real autonomy, and a direct line to results that matter.
Execution here is AI-first: high-velocity campaigns powered by AI for account research, enrichment, personalization, and reporting. You'll manage spend across LinkedIn, Meta, Reddit, Google Ads, and programmatic display (StackAdapt) — launching, optimizing, and scaling what works. No bureaucracy. No waiting for approvals on every creative variant.
If you want to see what you're capable of when the constraints are removed, this is the role.
Responsibilities
- Own Regional Demand Generation. Build and run a regional demand plan across primary and secondary markets. Measured on pipeline and sales-accepted opportunities — nothing else.
- Partner with Sales. Translate account priorities and deal gaps into campaigns and plays. Be the marketing counterpart the local sales team asks to be in the room.
- Run Account-Based Campaigns. Build target account lists with sales and activate through LinkedIn Ads (matched audiences, sponsored content, conversation ads), programmatic display, and paid social. Saturate the buying committee inside priority accounts.
- Localize. Adapt messaging, creative, and landing pages to reflect regional buying patterns, language nuances, and business culture.
- Support Field Events. Partner with field marketing on event promotion — from industry conferences to executive roundtables. Own pre-event account targeting, digital promotion, and post-event follow-up to drive pipeline.
- Execute at AI Velocity. Use AI tools at high volume for account research, enrichment, personalized content, ad copy, creative variants, and reporting. Run automated workflows. Iterate rapidly with agent-assisted optimization so one marketer can cover a region like a team.
- Optimize Daily. Monitor performance, refine targeting and account lists, rotate creative, and scale winners based on data.
What We're Looking For
- 3+ years in B2B performance marketing or account-based marketing, hands-on across LinkedIn Ads, Meta, Reddit, Google Ads, and programmatic display (StackAdapt, 6sense, Demandbase, or equivalent)
- Proven ABM experience: target account lists, personalized ad programs, working directly with sales on named account strategies
- Real AI in your daily workflow — LLMs for research, enrichment, content, and campaign ops, not a one-time experiment
- Strong event marketing execution: pre-event targeting, meeting booking, post-event follow-up, measured on pipeline contribution
- Strong creative execution in Canva and B2B ad copy that converts
- Comfortable marketing to technical and enterprise audiences
- Data-driven: you monitor daily, pull insights, and optimize on what you see
- Solid grasp of marketing attribution — you understand how pipeline gets credited and you don't accept "last touch" as the answer
- Proficient in Salesforce — you can build views, pull reports, and track deal progression without asking RevOps every time
- Business-level English fluency required
Bonus
- Background in telecom, CPaaS, or B2B SaaS
- Experience in Voice AI or conversational AI markets
#LI-RH1
Ready to apply?
Apply to Telnyx
About Telnyx
Telnyx is an industry leader that's not just imagining the future of global connectivity—we're building it. From architecting and amplifying the reach of a private, global, multi-cloud IP network, to bringing hyperlocal edge technology right to your fingertips through intuitive APIs, we're shaping a new era of seamless interconnection between people, devices, and applications.
We're driven by a desire to transform and modernize what's antiquated, automate the manual, and solve real-world problems through innovative connectivity solutions. As a testament to our success, we're proud to stand as a financially stable and profitable company. Our robust profitability allows us not only to invest in pioneering technologies but also to foster an environment of continuous learning and growth for our team.
Our collective vision is a world where borderless connectivity fuels limitless innovation. By joining us, you can be part of laying the foundations for this interconnected future. We're currently seeking passionate individuals who are excited about the opportunity to contribute to an industry-shaping company while growing their own skills and careers.
About the Role
We are building a serverless edge compute platform — Lambda-style, but on Telnyx global edge network with VM-level isolation. You will help scale from 1 cluster to 8+, unblock the team on networking and security, and build the foundation for AI-first compute.
What You Will Do
- Deploy and manage Kubernetes clusters (RKE2/Rancher) across multiple cloud providers
- Build and maintain WireGuard VPN tunnels connecting Telnyx to isolated edge clusters
- Own Ansible automation for cluster provisioning and configuration
- Manage infrastructure-as-code with Terraform/OpenTofu
- Build out Prometheus metrics pipelines for billing and observability
- Harden security: network policies, firewall rules, air-gapping compliance
What You Bring
- 1-3+ years hands-on Kubernetes in production
- Strong networking fundamentals (VPNs, firewalls, NAT, routing)
- Infrastructure-as-code experience (Ansible, Terraform)
- Linux systems administration
- Security mindset — you think about attack surfaces
Nice to Have
- Firecracker, Kata Containers, or microVM isolation
- KNative or serverless infrastructure
- Rancher/RKE2 specifically
#LI-KG1
#Li-BRAZIL
Ready to apply?
Apply to Telnyx
Technical Product Support Engineer (Remote): AMER
About Telnyx
Telnyx is an industry leader that's not just imagining the future of global connectivity—we're building it. From architecting and amplifying the reach of a private, global, multi-cloud IP network, to bringing hyperlocal edge technology right to your fingertips through intuitive APIs, we're shaping a new era of seamless interconnection between people, devices, and applications.
We're driven by a desire to transform and modernize what's antiquated, automate the manual, and solve real-world problems through innovative connectivity solutions. As a testament to our success, we're proud to stand as a financially stable and profitable company. Our robust profitability allows us not only to invest in pioneering technologies but also to foster an environment of continuous learning and growth for our team.
Our collective vision is a world where borderless connectivity fuels limitless innovation. By joining us, you can be part of laying the foundations for this interconnected future. We're currently seeking passionate individuals who are excited about the opportunity to contribute to an industry-shaping company while growing their own skills and careers.
About the Role
We're looking for a curious, technically-minded problem solver — not someone to just close tickets.
You'll troubleshoot complex customer issues across voice, messaging, APIs, IoT, and AI products, digging into networking problems, debugging integrations, and analysing logs alongside engineering teams. But this role goes further: we're building an AI-first support model, and as you develop product expertise, you'll help shape it — building bots, automating workflows, and turning repetitive tasks into cron jobs. If you've ever spotted a repetitive task and actually built the fix for it, you'll fit right in. A background in software engineering, networking, or a related technical field (however you got there) is ideal — We care about what you can do, not where you learned it.
What You'll Do
- Troubleshoot: complex customer issues across networking, APIs, and communications products
- Investigate: using tools like Postman, cURL, Wireshark, Linux terminal and our internal tooling
- Collaborate: with customers, vendors, and engineering teams to resolve cases
- Automate: contribute to bot-building and workflow automation
- Document: solutions and improve self-service resources
- Learn: VoIP protocols, internal systems, and new technologies as the role evolves
Your Toolkit
- Troubleshooting: Postman, cURL, Wireshark, sngrep, Linux terminal
- Ticketing and Comms: Zendesk, Slack
- Collaboration: Google Workspace (Gmail, Calendar, Docs, Sheets, Meet)
- Automation: n8n, Zapier, OpenClaw (internal AI platform), scripting (Python, Bash, etc.)
- Version Control: GitHub
- Analytics: Metabase, Graylog, Jira
What We're Looking For
Must-Have
- Background in Computer Science, IT, networking, or equivalent hands-on experience
- Networking fundamentals: solid understanding of how the internet works, including DNS, routing, IP addressing, and HTTP/HTTPS
- API experience: comfortable with REST APIs, webhooks, and tools like Postman or cURL
- Linux terminal proficiency: comfortable navigating filesystems, reading logs, and running commands
- Problem-solving mindset: you dig into issues, ask good questions, and don't give up easily
- Communication skills: you'll need to be highly proficient in English, both written and verbal - owning customer communication and technical documentation from day one
Nice-to-Have
- Familiarity with scripting or programming (Python, Bash, JavaScript, or similar)
- Understanding of AI concepts such as RAG, MCPs, embeddings, and prompt engineering
- Experience using n8n, Zapier, Git/GitHub, or similar
You don’t need to tick every box - if you’re keen to learn that's the box that matters most !
This role operates on Central Time (UTC-6), 9am–6pm Monday to Friday
Ready to apply?
Apply to Telnyx
About Telnyx
Telnyx is an industry leader that's not just imagining the future of global connectivity—we're building it. From architecting and amplifying the reach of a private, global, multi-cloud IP network, to bringing hyperlocal edge technology right to your fingertips through intuitive APIs, we're shaping a new era of seamless interconnection between people, devices, and applications.
We're driven by a desire to transform and modernize what's antiquated, automate the manual, and solve real-world problems through innovative connectivity solutions. As a testament to our success, we're proud to stand as a financially stable and profitable company. Our robust profitability allows us not only to invest in pioneering technologies but also to foster an environment of continuous learning and growth for our team.
Our collective vision is a world where borderless connectivity fuels limitless innovation. By joining us, you can be part of laying the foundations for this interconnected future. We're currently seeking passionate individuals who are excited about the opportunity to contribute to an industry-shaping company while growing their own skills and careers.
The Role
As a Motion Designer at Telnyx, you will collaborate with our marketing, product, and customer success teams to produce high-quality video content across multiple marketing channels, including our website, social media, online ads, and email campaigns. You will be responsible for the full production lifecycle of video projects, from concept to final delivery, while adhering to the highest creative and quality standards.
- Collaborate with other design and marketing team members to create engaging videos for Telnyx’s website, social media, advertising, and other digital channels
- Own projects from concept to final delivery—preparing style frames, storyboards, animation, sound, and finishing
- Juggle multiple projects simultaneously, ensuring deadlines are met without compromising quality
- Leverage AI design tools to help generate video assets and expedite delivery
- Elevate motion design across Telnyx channels
- Strong portfolio of video design projects demonstrating an understanding of both brand and video design best practices
- Minimum 3–5 years experience creating branded video content for B2C or B2B brands either for an agency or in-house at a tech brand
- Proven experience owning video production for client projects from concept through final delivery
- Highly proficient in industry-standard design tools (Adobe Creative Suite, Figma) and video creation and editing software for both 2D and 3D including Adobe After Effects and Premiere Pro, Cinema 4D, and Blender
- Interest in and ability to flex across various categories of brand content including product launch videos, social, thought leadership, customer case studies, and campaigns
- Excellent communication skills, both written and verbal
- A self-starter with great attention to detail and ability to work independently to push design projects forward
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About Telnyx
Telnyx is an industry leader that's not just imagining the future of global connectivity—we're building it. From architecting and amplifying the reach of a private, global, multi-cloud IP network, to bringing hyperlocal edge technology right to your fingertips through intuitive APIs, we're shaping a new era of seamless interconnection between people, devices, and applications.
We're driven by a desire to transform and modernize what's antiquated, automate the manual, and solve real-world problems through innovative connectivity solutions. As a testament to our success, we're proud to stand as a financially stable and profitable company. Our robust profitability allows us not only to invest in pioneering technologies but also to foster an environment of continuous learning and growth for our team.
Our collective vision is a world where borderless connectivity fuels limitless innovation. By joining us, you can be part of laying the foundations for this interconnected future. We're currently seeking passionate individuals who are excited about the opportunity to contribute to an industry-shaping company while growing their own skills and careers.
The Role
We’re looking for a Growth Engineer, GTM AI who builds the systems that power our go-to-market motion using AI, automation, and data to generate pipeline, improve conversion, and scale execution.
You’ll partner with Sales, Marketing, and RevOps to break down workflows, identify inefficiencies, and rebuild them into scalable, automated systems. You’ll also contribute to more advanced, multi-step AI systems that operate across our GTM stack. The goal is to turn manual processes into repeatable, high-impact execution.
This is a hands-on builder role. You will prototype quickly, ship often, and continuously improve systems based on performance. You should be comfortable going from idea to deployed workflow with minimal guidance and applying new technologies to real business problems.
We’re looking for someone who challenges the status quo, operates with a bias for action, and takes ownership of outcomes in ambiguous environments.
Responsibilities
- Design and deploy AI-powered GTM systems that generate pipeline, improve conversion, and automate execution across key workflows
- Build and extend multi-step AI workflows and agent-driven systems that operate across tools, data sources, and decision points
- Break down and rebuild GTM workflows. Identify bottlenecks across marketing to sales handoff and replace manual processes with scalable, automated solutions
- Rapidly prototype and productionize automation using code, APIs, and AI tools. Move from idea to deployed workflow with speed and ownership
- Own funnel performance end-to-end. Instrument systems, run experiments such as A/B testing and conversion optimization, and continuously improve based on results
- Build and maintain integrations across the GTM stack such as CRM, data warehouse, enrichment, and outreach tools. Ensure clean data flow and system reliability
- Develop targeting and orchestration systems to power campaigns, segmentation, and automated outreach at scale
- Partner with Sales, Marketing, and RevOps to translate business goals into technical systems that drive measurable revenue impact
- Continuously evaluate and apply new technologies to improve how we operate and increase efficiency and performance
- Create reusable systems, playbooks, and tooling that enable teams to leverage automation and AI in their daily workflows
- Monitor, debug, and improve live systems to ensure performance, accuracy, and alignment with evolving GTM needs
What we are looking for
- 3+ years of experience in a technical GTM, growth, or automation role such as RevOps, Growth Engineering, Marketing or Sales Ops, or Solutions Engineering
- Proven track record of building and deploying systems that drive pipeline, conversion, or GTM efficiency
- Hands-on experience building or working with multi-step AI workflows, agent-like systems, or LLM-powered automation beyond simple API integrations
- Experience working with stateful or multi-step AI systems is required
- Strong experience with automation and integrations using APIs, webhooks, or workflow orchestration across GTM tools such as Salesforce, enrichment APIs, and marketing automation platforms
- Proficiency in coding such as Python and working with data systems such as SQL, warehouses, or event data
- Deep understanding of GTM processes across Marketing, Sales, and Customer Success, including funnel mechanics and handoffs
- Experience designing and optimizing workflows for lead generation, qualification, routing, and follow-up
- Strong analytical mindset with experience in experimentation, funnel optimization, and performance measurement
- Ability to connect technical systems and automation outputs to business impact such as pipeline, conversion, and revenue
- Experience working with and transforming GTM data such as accounts, contacts, leads, and opportunities across systems
- High ownership and ability to go from idea to prototype to deployed system with minimal guidance
- Strong problem-solving skills with attention to data quality, system reliability, and edge cases
- Clear communicator who can document systems and explain technical concepts to non-technical stakeholders
Nice to Have
- Experience working within or contributing to shared AI systems, internal platforms, or reusable automation frameworks
- Experience with attribution, pipeline analytics, or revenue forecasting models
- Experience designing QA frameworks, monitoring systems, or identifying anomalies in automated workflows
- Background in high-growth or fast-paced startup environments
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Ready to apply?
Apply to Telnyx