Paymode Data Analyst 

Bottomline is at the forefront of digital transformation. We are a growing global market leader uniquely equipped to address the changing needs of how businesses pay and get paid. Our culture of Working with and for each other enables us to delight our customers. We empower our teams to think like owners to drive client delight and help them grow their business and win in their markets.  

We are looking for an experienced Paymode Data Analyst to innovate, win, and grow on the Paymode Revenue Operations Team which is a collaborative, exciting, fast-paced group. As a Data Analyst you will leverage your business, analytical, and technical skills to build efficient, effective, and scalable processes, dashboards, insights, and analytics to drive the success of our CRO growth objectives, partnering to deliver analytics for Paymode sales, finance, and leadership teams. You will be accountable for managing analytics and toolkit development for strategic programs across Paymode, as well as key growth initiatives.  

How you'll contribute: 

• Build and manage analytical tools, primarily in Power BI, for tracking for operational management of our payments and spend flows across 600+ payers and 20,000+ vendors. 

• Design analytics playbooks, processes, and enablement materials to increase Account Management and Vendor Sales effectiveness in executing operational activities that ultimately drive client health and growth. 

• Collaborate with Product, Operations, Vendor Sales and other internal groups to outline requirements and workflows leading to execution to resolve process, resource, and functional bottlenecks within Paymode. 

• Use Power BI to create user friendly UI’s for client facing reports, internal reporting, and storytelling for analysis. 

• Build, manage, and optimize internal-facing deliverables such as training materials, standard operating procedures and how-to documents 

• Own, maintain, support and update critical Paymode dashboards and their associated documentation. Work closely with all levels of users to update reports, fix technical issues and write documentation. 

• Establish, document, and track new Power BI toolkits enabling leadership to effectively manage their team towards achievement of an initiative’s goals 

• Proactively identify client and portfolio-level analytics that will help the Paymode sales teams be more efficient, knowledgeable, and proactive in executing their goals with their prospects and clients.  

• Support leadership reporting on key Operational Analytics on Paymode performance and progress, including sales pipeline, operational connectivity effectiveness, and revenue velocity.  

Required Skills & Experience 

• Excellent attention to detail, organizational, and problem-solving skills. 

• Proficient with SQL, Excel, PowerPoint, and/or analytical software. 

• Strong experience with Power BI a plus, including the ability to combine data from multiple sources with SQL or Power Query for analysis, reporting and visualizations.  

• Balance multiple priorities and flexible with changes in priority. 

• The ability to work independently as well as part of the team. 

• Excellent written and oral communication, and interpersonal skills. 

• 2+ year of experience in an analyst role. 

• Highly analytical with the ability to turn insight into action with a logical and methodical approach to problem solving 

• Ability to work independently in an ambiguous, evolving environment, taking high-level requests and translating them into actionable tasks 

• Flexible and adaptable in a dynamic environment, taking on a variety of tasks and activities 

• Able to work cross functionally with multiple departments, communicate effectively to multiple levels of the company, and lead training and presentations. 

You’ll love Botttomline because in everything we do we seek to delight our customers and we are passionate about building a company of which we can all be proud, and this starts with building amazing teams filled with team members that challenge you every day.  

Department: CCO – Global Support (Paymode & Nexus Member Services)
Location: India
Shift: Night Shift (US Support Hours)
Reporting To: Head of Paymode Customer Support (US)

Role Overview

We are looking for a Senior Operations Manager to serve as the senior onsite leader for our India‑based Paymode and Nexus customer support teams operating in US‑aligned hours. This role is responsible for ensuring operational excellence, service consistency, high‑quality training, workforce readiness, and strong coordination with cross‑functional partners.

The role works in close partnership with US leadership and India‑based Team Managers (dotted line) to drive disciplined execution, cultural alignment, and a strong on‑floor leadership presence. The ideal candidate brings deep contact center operations expertise, hands‑on leadership, and the ability to create structure, clarity, and consistent delivery across teams.

This role will also own Paymode‑specific AI initiatives, partnering with global AI leadership to drive practical adoption, operational value, and readiness within Paymode customer support.

This role has a real opportunity for increased responsibility as we continue to build out our back-office capabilities.

Key Responsibilities

Operations & On‑Floor Leadership

• Act as the senior onsite operations leader during US support hours
• Maintain strong on‑floor presence to support agents, managers, and real‑time operations
• Ensure consistent execution of operational standards, communication routines, and performance expectations
• Manage and resolve operational escalations in a timely and effective manner

People Leadership & Collaboration

• Partner with Team Managers to reinforce coaching, daily routines, and team engagement
• Support hiring through interview panels for agents, team leads, QA, SMEs, and trainers
• Promote a culture of professionalism, collaboration, accountability, and continuous improvement

Training & Quality Excellence

• Oversee end‑to‑end training programs including onboarding, nesting, continuous learning, and skills verification
• Ensure training content and delivery align with current product, process, and policy standards
• Own the Quality Assurance program including monitoring, calibration, coaching alignment, insights, and reporting
• Use QA insights to drive targeted coaching, knowledge improvements, and performance uplift
• Partner with Paymode SMEs to maintain and evolve training content, including digital and AI‑enabled learning materials
• Long‑term plan to hire a full‑time Trainer reporting to this role; this position owns training strategy, framework, and outcomes until that hire is made

Workforce Management & Capacity Planning

• Own workforce management activities including forecasting, staffing, scheduling, PTO planning, and real‑time queue management
• Partner with leadership on capacity planning and staffing readiness for Paymode and Nexus operations
• Manage and develop WFM resources to build scalable global capabilities
• With one WFM Analyst already productive, this role completes the Paymode WFM practice. Once Paymode WFM is fully mature, the role may partner with global support leaders on WFM strategy across other regions.

AI Enablement (Paymode)

• Be a participating member of global support AI council. Direct contribution to Paymode‑specific AI initiatives in alignment with global AI strategy and governance
• Serve as the primary Paymode operations resource for AI analysis, pilot execution, and program management
• Translate AI capabilities into practical workflows through agent and manager enablement and training
• Partner with agents, managers, and stakeholders to gather feedback, assess impact, and drive continuous improvement
• Support the development of standardized AI best practices and workflows for Paymode support leaders

Cross‑Functional Coordination

• Serve as the primary onsite point of contact for Facilities, IT, Transportation, and People teams
• Ensure site readiness, seating plans, floor setup, tools availability, and infrastructure support
• Drive timely communication, tracking, and closure of operational issues

Engagement & Recognition

• Design and run recognition, gamification, and engagement programs for India‑based teams
• Reinforce transparency around performance, growth opportunities, and development pathways

Required Skills & Qualifications

• Bachelor’s degree in Business, Operations, IT, or related field (MBA preferred)
• 8+ years of contact center operations experience, including 4+ years in senior leadership roles
• Strong experience in Training, Quality Assurance, and Workforce Management
• Proven ability to manage complex operations and cross‑functional escalations
• Experience with tools such as Salesforce, Power BI, LMS, QA, or WFM platforms
• Exposure to AI‑enabled tools, automation, analytics, or operational transformation initiatives preferred
• Excellent communication skills, leadership presence, and stakeholder management abilities
• Ability to work US‑aligned hours with flexibility for critical business needs

About Bottomline Technologies 

Bottomline Technologies provides collaborative payment, invoice and document automation solutions to corporations, financial institutions and banks around the world. The company's solutions are used to streamline, automate and manage processes involving payments, invoicing, global cash management, supply chain finance and transactional documents. Organizations trust these solutions to meet their needs for cost reduction, competitive differentiation and optimization of working capital. 
 
Serving industries such as financial services, insurance, health care, technology, communications, education, media, manufacturing and government, Bottomline provides products and services to approximately 80 of the Fortune 100 companies and 70 of the FTSE (Financial Times) 100 companies. 
 
Bottomline is a participating employer in the Employment Verification (E-Verify) program EOE/AA/M/F/V/D/E-Verify Employer 
Bottomline Technologies is an Equal Employment Opportunity and Affirmative Action Employer. 

Position Summary: 

We are looking for a hands-on Engineering Manager to lead an engineering team working on Digital banking solutions. More than 4 trillion payments originate from our Digital banking solutions every year and 17 of the top 50 US banks, by asset size, use our solutions. 

Your role is going to be crucial in shaping the future of our Digital banking solutions. You will be building high performing teams, encouraging an innovative problem-solving approach & optimizing and driving engineering excellence. 

You should possess excellent communication skills (written and verbal, formal and informal), and be comfortable managing agile teams that have autonomy and complete ownership. 

This position is based at our Bangalore, India office. 

Responsibilities: 

• Provide creative leadership and technical expertise with hands on coding, to guide the development and enhancement of our solutions. 

• Work with Sr. leadership to align engineering initiatives with the company's strategic goals and objectives. 

• Set clear goals and performance expectations, conduct regular 1:1s, and provide constructive feedback to nurture individual and team growth. 

• Lead and mentor a team of engineers, inspiring a collaborative and high-performance culture. 

• Collaborate with cross-functional teams, including product management, implementation teams, Production support, and operations, to ensure best-in class customer experience. 

• Think differently and foster a culture of curiosity, reasoning and innovation. 

• Establish and enforce stringent quality practices, Non-functional standards and best practices throughout the engineering process to deliver products that exceed customer expectations. 

• Develop and implement robust frameworks to track schedules, milestones and success criteria. Provide inputs to relevant stakeholders regarding schedule progress, health, issues/risks, and key dependencies.  

• Improve, optimize and identify opportunities for efficient software development processes. 

We’re excited about you if you have:  

Bachelor's/Master’s degree in computer science, engineering, or related field. 

• 2+ years of leadership/management experience with a team of 5-10 engineers 

Technical Expertise 

• High technical credibility - ability to audit technical decisions and push for the best solution to a problem. 

• Sound technical foundation of single and multi-tier architecture, web-based development, and Services Oriented Architecture.  

• Hands on experience with Java (Must have) 

• Solid experience in spring, hibernate, spring boot and docker. 

• Solid knowledge of version control systems like GitLab and build tools like maven. 

• Ability and willingness to analyze and integrate inputs from technical and business resources to draw clear conclusions. 

• Ability to see the big picture, while not losing sight of necessary details 

• Proven track record of leading productive engineering teams and shipping world class products 

• Passion for Results 

• A bias towards action and an iterative approach to problem-solving 

• Strong desire to drive change, and ability to adapt to change quickly. Consistently seek ways to improve existing processes. 

• Proactive risk management: Ability to identify and mitigate risks. 

• Data driven: Ability to identify meaningful data to be captured and present it in a clear, concise way. Influence data driven decisions as part of continuous improvement. 

• Strong experience collaborating with Product, Production support, and other cross-functional stakeholders in metrics and goal driven organization. 

• Ability to step up in complex situations while maintaining poise and professionalism. 

• Ability to organize and prioritize tasks and keep delivery on schedule. 

• Passion for People development 

• Create an environment conducive to individual and team success while upholding Bottomline’s mission and values. 

• Passion for developing people with effective coaching and mentoring skills.  

• Ability to identify and successfully groom new leaders in technical areas for handling higher level of responsibilities. 

• Exceptional interpersonal written, and verbal communications and presentation skills. 

• Ability to communicate effectively, freely, and concisely to influence, negotiate, and convince.  

Please Note: Bottomline Technologies does not accept resumes submitted by recruiting firms unless specifically requested by Human Resources. Unsolicited resumes will be ineligible for referral fees. 

The Role

Bottomline is looking for a Senior Program Manager to grow with us!

Bottomline is transforming the way we operate and is looking for a Senior Program Manager for Technology Operations with a sense of urgency to drive, execute, and manage initiatives within the CTO and across functions for our global organization. This is a key role in the overall Technology organization requiring experience and insights into project management, process management, efficiency in work-flow processes to delivering cost-effective solutions. This leader leverages a collaborative style to affect work results and continuous improvement techniques to advance the work process and team knowledge. The culture desired is one of candor and high-performance without tolerance for substandard work results.

This role is the coordination point for assuring consistency in our CTO and cross-functional processes and their governance, including hand-offs to key stakeholders, on-going oversight to unblock issues and prioritize resources with other project and program managers. The Bottomline expectation is that we work with and for one another and this will be embraced in the cross-organizational relationship building and leverage of process to affect expected results and drive to world-class performance.

The Senior Program Manager will interact and communicate internally with the Technology organization, and senior operational management up and across other Bottomline functions including Customer, Finance, Human Resources, Information Technology, Procurement, Product and Revenue.

How you’ll contribute:

• Manage multiple business transformation initiatives that support how we operate in a new functionally aligned, outcome-based organization.
• Help develop and monitor key performance indicators (KPIs) and the reporting package used by Technology leadership to make prioritization decisions.
• Accountable for business alignment and managing all aspects of project and program implementation, developing all project artifacts, creating required project plans, tracking deliverables, and reporting progress.
• Identify and communicate project risks and dependencies, define mitigation strategies, manage resolutions/escalations, and meet key sign off criteria.
• Identify the change impacts to individuals and groups and create a change strategy, designing and delivering change interventions to help stakeholders respond and adapt, finding ways to overcome individual resistance to change.
• Create steering committee and management presentations for various audiences that articulate our business transformation initiatives and accomplishments.
• Foster cross-functional collaboration, creating an environment that encourages communication, knowledge sharing, and coordination.
• Connect the dots, with a continuous improvement mindset, to lead and inspire a group of people to deliver.
• Identify opportunities to optimize business processes and leading performance indicators across functional areas.
• Opportunity to help shape and develop standard approaches for project and program management across Bottomline.

What will make you successful: 

• 10+ years of project management or similar experience within a fast-paced and growth-oriented organization, ideally across multiple sites or businesses.
• Demonstrable experience managing multiple complex projects to closure meeting expected quality and strategic objectives.
• Advanced/expert understanding of project management processes, risk management processes and methodologies.
• Experience driving change in a matrixed organization.
• Experience building relationships across all levels of an organization.
• Strong quantitative, analytical, and problem-solving skills.
• Excellent leadership, communication, and influencing/negotiation experience.
• Shares his/her experience as a teacher for process and improvement of process through a retrospective lessons learned approach. Drives program improvement with the cross-functional team.
• B.S. degree in Computer Science, Engineering, Business, or equivalent experience is preferred.

#LifeAtBottomline

Who Are We? 

Bottomline is on a mission to be the world’s leading business payments company, aligning our team to the common purpose of transforming the way businesses pay and get paid. 

It is a journey that goes around the world serving financial institutions and companies in more than 90 countries. Our offices across APAC are conveniently positioned to optimize our global reach. Sydney, Singapore, Bangalore, and Mumbai have state-of-the-art flexible workspaces, which truly reflect our energetic, innovative culture and mission to push the boundaries of the business payments space. 

Culture and Values 

 
We are one global team, who work with and for each other in a drive to delight customers through excellent execution, which fuels how we create and grow sustained business value for our customers, our team and all who partner with us. 

Our culture encourages people to be brave and curious, to drive to closure and to ensure our principles are lived out daily.  

We excel at Bottomline because we are positive and passionate about building a #LifeAtBottomline 

Role 

We are looking for an awesome Devops Engineer! 

As part of the leading Banking Enterprise, you will work on major projects that are strategic for our customers which will allow you to develop Strong Technical and professional skills. We are also on the complete transformation and migration to new GitLab CI/CD pipelines, deployment using HELM charts on Kubernetes. Yow will also be deploying major releases on all Customer-facing environments along with planned customer environments Disaster Recovery Drills. 

How you will contribute: 

• Deployment of Major Release in all clients facing env. 

• DR Drills of all clients on planned date. 

• Monthly Maintenance on all environments. 

• Maintain all Certificates in BT Enterprise env. 

• Implement orchestration solution using tools like K8s, ArgoCD, HelmCharts. 

• Create and Automate CI/CD Gitlab for new applications and Jenkins Pipelines to automate existing application. 

• Deploy and maintain infrastructure automation and configuration management tools like Terraform. 

• Support, manage, improve, and upgrade a continuous deployment environment. 

• Implement and improve monitoring and alerting solutions. 

What will make you successful: 

• Degree in a Computer Science  

• 3-5 years of previous DevOps experience 

• Experience in Docker & Kubernetes (Helm)  

• Experience with GitOps methodology and tools (Flux or ArgoCD) 

• Experience with Configuration Management and infrastructure as code platforms (Puppet/Ansible/Terraform) 

• Experience with implementing and maintaining CI/CD pipelines (Jenkins or GitLab) 

• Experience with Elastic Stack or OpenSearch Stack and ELK. 

• Experience with Prometheus + Grafana 

• Programming skills and knowledge of at least one language (Bash, Python, Java or similar) 

• Experience with Linux 

• Proficient with Git and Git workflow 

• Ability to work effectively within a team and with minimal supervision. 

• Excellent communication (written and oral), documentation and organizational skills 

• Background knowledge in Databases (Oracle & PostgreSQL) 

• Experience with: Kafka, Spring boot, AWS - advantage 

Bottomline is at the forefront of digital transformation. We are a growing global market leader uniquely equipped to address the changing needs of how businesses pay and get paid. 

Our culture of working with and for each other enables us to delight our customers. We empower our teams to think like owners driving customer delight, helping them grow their business and win in their markets. 

Start your #LifeAtBottomline. 

Position: Brand and Communications Intern

Bottomline is at the forefront of business payments transformation. We are a growing global market leader uniquely equipped to address the changing needs of how businesses pay and get paid. Our culture of Working with and for each other enables us to delight our customers. We empower our teams to think like owners driving customer satisfaction, helping them grow their business and win in their markets.  

Job Title: Brand and Communications Intern

Location: Bengaluru, India 

Duration: 6 months (with potential for full-time conversion based on performance) 

Position Summary: 

As we continue to strengthen our brand presence across global offices, we are seeking a Brand and Communications Intern to support our Bengaluru site. The intern will play a pivotal role in managing local communication and branding needs, supporting employee engagement, and ensuring consistent messaging across site-related initiatives. 

The ideal candidate is proactive, detail-oriented, and passionate about communications and branding. This internship offers hands-on experience in a dynamic environment, with the possibility of transitioning to a full-time position upon successful completion. 

Key Responsibilities: 

• Coordinate and execute communications for employee engagement events at the India site. 

• Draft social media content with guidance from the Global Social Media Manager related to India-based events and initiatives. 

• Support site-related communications, including updates on infrastructure changes, facility/cafeteria expansions, and leadership visits. 

• Assist with branding and communication efforts for site transformation programs. 

• Help organize and promote campus events, ensuring all communications align with the company’s brand standards. 

• Collaborate closely with HR and global brand teams to deliver consistent messaging. 

• Contribute ideas to improve local communication channels and employee engagement strategies. 

• Track and report on communication effectiveness and suggest improvements where needed. 

Qualifications: 

• Pursuing or recently completed a degree in Communications, Marketing, Public Relations, or a related field. 

• Strong written and verbal communication skills in English. 

• Familiarity with social media platforms and content creation. 

• Ability to work collaboratively with diverse teams. 

• Available to work flexible hours to attend meetings virtually with global team members with advance notice. 

• Strong organizational skills and attention to detail. 

• Interest in branding, event management, and internal communications. 

You’ll love Bottomline because in everything we do we seek to delight our customers and we are passionate about building a company of which we can all be proud, and this starts with building amazing teams filled with team members that challenge you every day.  This internship is an excellent opportunity to gain real-world experience in corporate communications and branding within a global organization. Exceptional performance during the six-month period could lead to a full-time offer. 

 Job Summary

The Senior Software Support Engineer at TreasuryXpress provides 3rd Level application support for the Global Payment Hub SaaS solution. This role focuses on troubleshooting, root cause analysis, and resolution of complex production issues across backend services, cloud infrastructure, and integrations. The engineer works closely with Engineering, QA, DevOps, and Product teams to ensure system stability, high availability, and customer satisfaction.

Key Responsibilities

• Application & Production Support

Provide 3rd Level support for TX applications and services.

Troubleshoot, diagnose, and resolve complex issues across .NET Core/.NET 8 backend services.

Analyze production incidents related to payments, bank connectivity, cash visibility, and forecasting workflows.

Perform deep debugging and root cause analysis, escalating to engineering teams when required.

Develop and deploy production hotfixes when required, following change and release procedures.

Enhance the in‑house AI‑based alerting and monitoring system.

• Incident Management & Communication

Handle support tickets based on defined priorities and SLAs.

Provide continuous status updates and resolution feedback to the Support Lead and stakeholders.

Support internal and external stakeholders via email, MS Teams, and ticketing systems.

Participate in on-call rotation and support activities outside of standard office hours.

• Cloud & Platform Support

Support cloud-native services running on Azure (AKS, Azure Functions, Azure Service Bus).

Investigate issues related to containerized workloads, messaging, and event-driven systems.

Monitor system health, performance, and availability in collaboration with DevOps teams.

• Database & Data Investigation

Troubleshoot data-related issues using PostgreSQL.

Write and execute SQL queries to investigate incidents and validate data integrity.

Assist with identifying data inconsistencies, performance issues, and transactional errors.

• Quality, Documentation & Continuous Improvement

Maintain and update support documentation, runbooks, and customer alerts.

Contribute to knowledge base articles and known-issue documentation.

Participate in post-incident reviews and recommend preventive or corrective actions.

• Cross-Team Collaboration

Work closely with Engineering, QA, DevOps, Architecture, and Product teams.

Participate in daily stand-ups, incident reviews, and technical discussions.

Support training sessions and knowledge transfer activities to improve overall support readiness.

Required Qualifications

• Bachelor’s degree in Computer Science or a related field.
• 4+ years of experience in Software Support, Application Support, or Software Engineering roles.
• Excellent written and spoken English is required.
• Strong experience troubleshooting .NET Core/.NET applications and Web APIs.
• Solid knowledge of Azure PaaS services, Docker, Kubernetes, and CI/CD pipelines.
• Strong experience with PostgreSQL and SQL-based investigations.
• Experience with secure systems, authentication, and identity providers.

Desired Skills & Experience

• Proven ability to debug complex production issues and drive them to root cause resolution.
• Hands-on experience with RESTful APIs, event-driven systems, and messaging platforms.
• Familiarity with Blazor-based applications and frontend/backend interaction.
• Experience with Git, Jira, and incident/ticket management workflows.
• Fintech or financial systems support experience is a strong plus.

Soft Skills

• Excellent communication skills with a strong customer and service mindset.
• Strong analytical and problem-solving abilities.
• Ability to work independently with minimal supervision.
• Dynamic, proactive, and motivated team player.
• Comfortable working in high-pressure, production-support environments.

#LI-DNI

Position Summary:

Bottomline Technologies is seeking a highly experienced Senior Devops Engineer with 4-5 years of hands-on expertise in designing, implementing, and managing cutting-edge DevOps solutions. The ideal candidate will have deep experience with CI/CD pipelines, cloud-native technologies, infrastructure automation, GitOps practices, production release management, and team leadership.

The ideal candidate will have deep experience with CI/CD pipelines, infrastructure automation, GitOps practices, production release management, and team collaboration.

This position is based at our Bangalore, India office.

Key Responsibilities

DevO ps Strategy & Leadershi p

• Define and drive DevOps best practices and automation
• Provide strong decision-making support to stakeholders and technical
• Collaborate with development, QA, SRE, and operations teams for seamless

CI/CD Pipeline Ownership

• Architect, implement, and optimize CI/CD pipelines using Jenkins/gitlab Bitbucket/Git, and Gitops-based workflows.
• Ensure robust code scanning, security checks, and quality gates using
• Drive continuous improvement in release automation and deployment

Containerization & Orchestration

• Build and manage containerized environments using
• Deploy, scale, and manage applications on Kubernetes
• Implement GitOps-driven deployments using Argo

Infrastructure Automation

• Design and automate infrastructure provisioning using Ansible and
• Maintain Infrastructure-as-Code environments to support scalable, immutable
• Improve operational efficiency through end-to-end

Production  Management  & Reliability

• Oversee production deployments, incident response, and root-cause
• Ensure high availability, performance, and reliability of
• Manage environment configurations, release calendars, and change management

Collaboration & Communication

• Drive knowledge sharing, documentation, and process
• Communicate complex technical topics clearly to non-technical

Site Reliability Engineering (SRE) Responsibilities

• Ensure reliability, scalability, and availability of production
• Drive incident and problem management, including incident response, RCA, and post-mortems.
• Implement observability best practices — monitoring, logging, and alerting across
• Optimize system performance, cost, and operational

Required Skills & Qualifications

• 4-5 years of hands-on experience in
• Strong expertise with:
  • Git, Bitbucket, branching strategies, code
  • Jenkins (pipeline development, plugin management).
  • SonarQube (code quality, security scanning).
  • ArgoCD, GitOps
  • Docker, Kubernetes
  • Ansible, Puppet for
• Experience with production release management, CI/CD governance, and operational
• Solid understanding of microservices, networking, security, and cloud-native
• Excellent problem-solving, communication, and leadership

Nice-to-H ave Skills

• Experience with IaC tools (Terraform, CloudFormation).
• Knowledge of monitoring tools (Prometheus, Grafana, ELK, Splunk).
• Experience with service mesh, policy-as-code, or advanced automation

About Bottomline Technologies

Bottomline Technologies provides collaborative payment, invoice and document automation solutions to corporations, financial institutions and banks around the world. The company's solutions are used to streamline, automate and manage processes involving payments, invoicing, global cash management, supply chain finance and transactional documents. Organizations trust these solutions to meet their needs for cost reduction, competitive differentiation and optimization of working capital.

Serving industries such as financial services, insurance, health care, technology, communications, education, media, manufacturing and government, Bottomline provides products and services to approximately 80 of the Fortune 100 companies and 70 of the FTSE (Financial Times) 100 companies.

Bottomline is a participating employer in the Employment Verification (E-Verify) program EOE/AA/M/F/V/D/E-Verify Employer

Bottomline Technologies is an Equal Employment Opportunity and Affirmative Action Employer.

Please Note: Bottomline Technologies does not accept resumes submitted by recruiting firms unless specifically requested by People SuccesS team. Unsolicited resumes wlll be ineligible for referralfees.

Team Lead – Payments Team  

Role Overview 

The Team Lead for the Payments Engineering team is responsible for leading the development, stability, and evolution of the TreasuryXpress Payment Hub. This position combines strong technical capabilities, deep payments-domain knowledge, and leadership skills to ensure secure, compliant, and scalable payment processing across the application. 

Key Responsibilities 

Technical Leadership & Execution 

- Lead design and development of payment components including creation, validation, enrichment, workflow, export, sanctions screening, and bank connectivity. 

- Oversee XML/ISO20022/MT/MX and CBPR+ payment transformations. 

- Ensure proper functioning of the rules engine for validation, enrichment, and workflow. 

- Drive improvements in resiliency and performance for payment pipelines. 

- Collaborate with architects to align the payments domain with modern cloud-native patterns. 

Team Management & Coaching 

- Lead, mentor, and support a team of engineers. 

- Conduct 1:1s, performance assessments, and career development. 

- Foster ownership, accountability, and engineering excellence within the team. 

Delivery Ownership 

- Manage sprints, backlog, planning, grooming, and delivery. 

- Partner with Product Management to translate business needs into actionable tasks. 

- Ensure on-time delivery aligned with TX quarterly release cadence. 

Quality & Compliance 

- Ensure compliance with Sanctions Screening, CBPR+, and audit obligations. 

- Ensure automated testing coverage and strong QA collaboration. 

- Support penetration testing and security assessments. 

Cross-Functional Collaboration 

- Work with DevOps on deployments, monitoring, and environment health. 

- Support Implementation and Support teams on high-priority client issues. 

- Partner with QA, Product, Architecture, Support, and DevOps. 

Production Stability & Incident Response 

- Act as escalation point for payment-related incidents. 

- Ensure effective communication with support teams. 

- Conduct post-incident reviews. 

Required Qualifications 

- Strong experience with .NET Core / C#, microservices, cloud-native architectures. 

- Deep knowledge of payments (XML, ISO20022, MT/MX), workflows, bank connectivity, CBPR+. 

- Strong experience with SQL/PostgreSQL. 

- Experience in secure SaaS multi-tenant financial applications. 

- Excellent leadership, communication, and coordination skills. 

Preferred Qualifications 

- Experience leading fintech or payments teams. 

- Azure cloud, Kubernetes, asynchronous queues. 

- Experience with distributed global teams. 

- Exposure to AI-enhanced financial workflows. 

Success Indicators 

- Stable, performant, compliant payment processing. 

- Strong team autonomy, clarity, and predictable delivery. 

- Reduced incidents, improved quality and velocity. 

 #LI-DNI

#LifeAtBottomline

Job Title: Manager of UI Development 

Location: Bengaluru 

Summary 

We are seeking a highly skilled and motivated UI Development Manager with deep expertise in React and a passion for mentoring and team leadership. This role will help lead a team of front-end developers to deliver high-quality, scalable, and user-centric web applications. The ideal candidate combines strong technical capabilities with a collaborative leadership style, fostering growth and innovation within the team. 

Responsibilities: 

• Help lead and manage a team of UI developers, providing technical guidance, performance feedback, and career development support. 

• Help drive the design and implementation of modern, responsive user interfaces using React, TypeScript, and related technologies. 

• Collaborate with UX designers, product managers, and backend engineers to deliver seamless user experiences. 

• Help establish and enforce best practices in front-end architecture, coding standards, testing, and performance optimization. 

• Conduct code reviews, pair programming sessions, and technical workshops to elevate team skills. 

• Champion accessibility, usability, and responsive design principles. 

• Help manage project timelines, resource allocation, and delivery milestones. 

• Foster a culture of continuous learning and innovation. 

Qualifications 

• 7+ years of experience in front-end development, with at least 3 years in a leadership or managerial role. 

• Expert-level proficiency in React and the general React ecosystem. 

• Strong understanding of JavaScript/TypeScript, HTML5, CSS3, and modern build tools (Webpack, etc.). 

• Experience writing unit and integration tests. 

• Working experience with WCAG 2.0-WCAG 2.2 Level A and AA success criteria. 

• Experience mentoring developers and leading technical initiatives 

• Excellent communication, collaboration, and problem-solving skills. 

Requirements 

• 5+ years as a UI developer 

• 2+ years as a senior/lead UI developer 

Senior Software Engineer (L3) – Digital Banking

Position Overview

As a Senior Software Engineer (L3) in Digital Banking, you will play a hands-on role in designing, developing, and enhancing mission‑critical payment and cash‑management capabilities. You will collaborate closely with developers, Enterprise Support Account Managers, Product Owners, and cross‑functional partners to analyze issues, implement code enhancements, and strengthen the availability, scalability, and resiliency of our platform.

The ideal candidate brings 4–6 years of experience in Java/J2EE development, a strong foundation in design patterns, data structures, and algorithms, and familiarity with modern observability tools such as Loki/ELK, ElastAlert, and Grafana.

Key Responsibilities

• Collaborate with the Tech Lead and other engineers to deliver high‑quality solutions.
• Partner with Account Managers, Product, SRE, Security, and Compliance teams to influence roadmap decisions and design scalable, resilient services using Java/J2EE and modern frameworks.
• Uphold engineering standards for code quality, testing, observability, documentation, and operational readiness; participate in detailed design and code reviews.
• Build and maintain robust observability practices—logs, metrics, traces, dashboards, and alerts—leveraging tools such as ELK, Loki, ElastAlert, and Grafana.
• Apply secure‑by‑design principles and ensure adherence to industry and regulatory standards for banking systems.
• Mentor junior and mid‑level engineers through technical coaching, guidance, and domain leadership.
• Lead incident response activities, perform root‑cause analysis, and drive continuous improvement in system reliability.
• Contribute reusable patterns, reference implementations, and documentation to accelerate internal development.
• Continuously improve platform reliability, performance, developer velocity, and customer experience.

Qualifications

• Bachelor’s degree in computer science, Engineering, or a related field—or equivalent practical experience.
• 4–6 years of professional software engineering experience with a track record of delivering impact at scale.
• Strong expertise in Java/J2EE, algorithms, data structures, and design patterns, with excellent hands‑on coding skills.
• Experience with observability tooling such as Kibana, Loki, and Grafana, and proficiency with CI/CD pipelines.
• Strong communication and collaboration abilities, including skill in presenting technical concepts to non‑technical stakeholders.
• Ability to stay calm and effective under pressure during incident response.
• Demonstrated experience mentoring engineers and driving continuous team improvement.
• Experience with event‑driven architectures, messaging technologies (e.g., MQ), and streaming platforms (e.g., Kafka).

Nice to Have

• Security experience (e.g., threat modeling, secure coding, mTLS, OWASP Top 10) and working in regulated environments.
• Experience building or operating services in public cloud environments (AWS, Azure, or GCP) or hybrid architectures.
• Background in payments, cash‑management systems, or core banking integrations.

Who Are We?  

Bottomline is on a mission to be the world’s leading business payments company, aligning our team to the common purpose of transforming the way businesses pay and get paid.  

It is a journey that goes around the world serving financial institutions and companies in more than 90 countries. Our offices across APAC are conveniently positioned to optimize our global reach. Sydney, Singapore, Bangalore, and Mumbai have state-of-the-art flexible workspaces, which truly reflect our energetic, innovative culture and mission to push the boundaries of the business payments space.  

Culture and Values 
We are one global team, who work with and for each other in a drive to delight customers through excellent execution, which fuels how we create and grow sustained business value for our customers, our team and all who partner with us.  

Our culture encourages people to be brave and curious, to drive to closure and to ensure our principles are lived out daily.  

We excel at Bottomline because we are positive and passionate about building a #LifeAtBottomline 

The Role 

We catch the bad guys! Do you have what it takes to join us? 

We are the Cyber Fraud and Risk Management (CFRM) segment at Bottomline. Our team works on major projects that are strategic for our customers, helping them to stop a cyber fraud crime BEFORE it happens! 

We are seeking a DevOps Engineer with substantial experience in the DevOps field and proven problem-solving skills. The ideal candidate should demonstrate strong self-directed learning abilities, possess the capacity to thoroughly investigate and resolve issues, and show enthusiasm for staying current with emerging technologies. 

How You Will Contribute: 

• Deploy, maintain, and upgrade live production applications serving high-profile corporate customers. 

• Develop and enhance our deployment and automation infrastructure and processes. 

• Implement and continuously improve monitoring and alerting solutions. 

• Stay updated with, learn, and adapt to new DevOps tools and technologies. 

• Collaborate with team members to brainstorm and resolve complex challenges in infrastructure, security, and development. 

• Utilize cutting-edge AI technologies to help the team reach its DevOps objectives. 

Required Skills & Qualifications: 

• Bachelor’s degree in Computer Science or a related field. 

• Minimum of 3 years of experience in a DevOps role. 

• Hands-on programming experience with Python, Bash or similar 

• Hands-on experience with SQL, using relational database such as PostgreSQL of Oracle. 

• Hands-on experience with Linux-based operating systems. 

• Experience with configuration management and infrastructure-as-code tools (e.g., Puppet, Ansible, Terraform). 

• Knowledge of Docker, Kubernetes, or similar containerization technologies. 

• Ability to self-learn, independently explore solutions to complex challenges, and adapt to evolving requirements. 

Desired Skills & Qualifications: 

• Experience designing and maintaining CI/CD pipelines (e.g., Jenkins, GitLab). 

• Proficiency in Git and Git workflows. 

• Familiarity with Elasticsearch or OpenSearch Stack. 

• Experience with monitoring tools such as Prometheus and Grafana. 

• Excellent communication skills (written and verbal) and strong organizational abilities. 

Bottomline is at the forefront of digital transformation. We are a growing global market leader uniquely equipped to address the changing needs of how businesses pay and get paid. 

Our culture of working with and for each other enables us to delight our customers. We empower our teams to think like owners driving customer delight, helping them grow their business and win in their markets. 

Start your #LifeAtBottomline. 

Product Manager – AI & Data Science 

Location: Bangalore 
Experience: 6-8 years 
 

Role Summary 

We are seeking a Product Manager with strong AI & Data Science product experience to drive AI-led innovation across our product portfolio. This is a strategic AI product management role, focused on AI vision, governance, research, and prioritization—not day-to-day delivery or sprint execution. 

This PM will work horizontally across product lines, partnering with Product Line PMs and AI/Data Science/CTO engineering teams to ensure we invest in the right AI problems, apply responsible AI principles, and deliver high-impact, scalable AI features. 

Key Responsibilities 

AI Product Strategy & Roadmap 

• Define and own the AI/Data Science product vision aligned to business outcomes. 

• Identify and prioritize high-impact AI use cases across business payments network, corporate payment solutions and banking solutions 

• Shape a multi‑quarter AI roadmap focused on measurable customer and business impact. 

AI Governance & Responsible AI 

• Ensure AI initiatives comply with responsible AI principles (privacy, security, explainability, regulatory expectations). 

• Establish and run AI intake, prioritization, and review mechanisms with Product Line PMs and engineering. 

• Act as the central owner for AI product governance across teams. 

Research & Solutioning 

• Lead problem discovery and solution research—customer pain points, data readiness, feasibility, and ROI. 

• Partner with AI/Data Science engineers to evaluate model approaches, trade-offs, and constraints. 

Cross‑functional Leadership (No Sprint Ownership) 

• Collaborate with Product Line PMs who own execution and delivery. 

• Work closely with AI/Data Science, Data Platforms, Architecture and Legal/Compliance 

• Influence priorities through clarity, insight, and impact—without direct authority. 

Impact & Measurement 

• Define success metrics for AI features (adoption, efficiency, revenue, risk reduction etc.). 

• Ensure AI investments deliver real customer and business outcomes, not just technical outputs. 

Required Qualifications 

• 6–8 years of product management experience with hands-on AI/ML product exposure. 

• Proven experience delivering AI-powered enterprise or B2B SaaS products. 

• Strong understanding of applied ML concepts, data pipelines, and AI lifecycle. 

• Experience working in regulated or complex domains (FinTech, Payments, Banking preferred). 

• Strong stakeholder management, structured thinking, and written communication skills. 

• Experience operating effectively in matrixed, global organizations. 

 We catch the bad guys! Do you have what it takes to join us?

We are looking for an awesome Full Stack Developer to innovate, win and grow with us.

As a member of our R&D group, you will design, develop and deploy Web based innovative solutions to prevent financial crimes. Your role will be diverse and meaningful, and your contribution will have a great impact on those around you.

How you will contribute:

• Be a part of a small and multi-talented full-stack team. The team works both on front-end and back-end and requires understanding in networking and security as well.
• The team uses the Agile-Scrum methodology of work.
• Cooperate with product, architects and other tech leads to deliver amazing solutions and user-experience that improves our product.

What will make you successful:

• Computer Science degree
• 5 years’ experience as a Full Stack developer with Java backend knowledge.
• Experience with JavaScript, HTML and CSS.
• React – advantage
• Research & debug skills
• Experience with writing Spring based applications - advantage

Who Are We?

Bottomline is on a mission to be the world’s leading business payments company, aligning our team to the common purpose of transforming the way businesses pay and get paid.

It is a journey that goes around the world serving financial institutions and companies in more than 90 countries. Our offices across APAC are conveniently positioned to optimize our global reach. Sydney, Singapore, Bangalore, and Mumbai have state-of-the-art flexible workspaces, which truly reflect our energetic, innovative culture and mission to push the boundaries of the business payments space.

Culture and Values

We are one global team, who work with and for each other in a drive to delight customers through excellent execution, which fuels how we create and grow sustained business value for our customers, our team and all who partner with us. Our culture encourages people to be brave and curious, to drive to closure and to ensure our principles are lived out daily.

We excel at Bottomline because we are positive and passionate about building a #LifeAtBottomline

Start your #LifeAtBT

Senior Development Manager / Senior Engineering Manager – Digital Banking 

Are you ready to transform the way businesses pay and get paid? 

Bottomline is a global leader in business payments and cash management, with more than 35 years of experience and over $16 trillion in payments processed annually. Our solutions power mission-critical financial operations for leading global enterprises and financial institutions. 

We are looking for a Senior Development Manager who is passionate about building scalable, secure, and high-performing Digital Banking platforms—and equally passionate about growing leaders, shaping strategy, and driving engineering excellence at scale. 

If you thrive at the intersection of technology, people leadership, and business impact, we want you on our team. 

Position Summary 

We are seeking a Senior Development Manager to provide technical and organizational leadership for teams building our Digital Banking solutions. 

More than $4 trillion in payments originate annually from these platforms, trusted by 17 of the top 50 U.S. banks by asset size. This role plays a critical part in influencing platform direction, architectural decisions, and long-term engineering strategy. 

You will lead multiple agile teams or larger cross-functional groups, partner closely with senior leadership, and act as a steward of engineering excellence. While you remain technically credible and hands-on where necessary, your primary focus will be scale, sustainability, and outcomes. 

This position is based out of our Bangalore, India office. 

Key Responsibilities 

Strategic & Technical Leadership 

• Provide senior-level technical leadership, guiding architecture, design decisions, and engineering standards across teams. 

• Act as a trusted advisor to Product and Executive leadership, aligning engineering execution with business strategy and long-term platform goals. 

• Review and validate complex technical decisions, ensuring solutions are scalable, secure, performant, and resilient. 

• Drive modernization initiatives, technical debt reduction, and adoption of best-in-class engineering practices. 

Team & Talent Development 

• Lead, mentor, and develop multiple teams or senior engineers, fostering a culture of ownership, accountability, and continuous improvement. 

• Build strong leadership pipelines by coaching managers, senior ICs, and emerging leaders. 

• Set clear expectations, conduct meaningful 1:1s and performance reviews, and actively support career growth. 

• Create an inclusive, high-trust, high-performance environment aligned with Bottomline’s values. 

Execution & Delivery Excellence 

• Own delivery outcomes across teams, ensuring predictable execution, high quality, and on-time delivery. 

• Establish and refine mechanisms to track roadmaps, milestones, risks, dependencies, and success metrics. 

• Proactively identify delivery, operational, and technical risks—and lead mitigation strategies. 

• Champion non-functional requirements including security, reliability, availability, and compliance. 

Cross-Functional Collaboration 

• Partner closely with Product Management, Architecture, QA, Production Support, Operations, and Implementation teams to deliver exceptional customer outcomes. 

• Represent Engineering in senior forums, influencing prioritization, trade-offs, and roadmap decisions. 

• Foster strong collaboration across geographies and functions. 

Engineering Culture & Continuous Improvement 

• Promote a culture of curiosity, innovation, and data-driven decision-making. 

• Continuously improve engineering processes, tooling, and metrics to increase efficiency and quality. 

• Encourage experimentation, learning, and thoughtful risk-taking while maintaining operational rigor. 

We’re Excited About You If You Have 

Education & Experience 

• Bachelor’s or Master’s degree in Computer Science, Engineering, or related field. 

• 5–8+ years of engineering leadership experience, including managing managers and/or multiple teams. 

• Proven experience leading complex, business-critical software platforms at scale. 

Technical Expertise 

• Strong technical credibility with the ability to deep-dive, audit designs, and challenge solutions constructively. 

• Excellent understanding of multi-tier architectures, web-based systems, microservices, and SOA. 

• Hands-on experience with Java (mandatory) and strong familiarity with:  

• Spring, Hibernate, Spring Boot 

• Docker and containerized deployments 

• GitLab, Maven, CI/CD pipelines 

• Ability to synthesize inputs from business, product, and technical stakeholders into clear technical direction. 

• Strong systems-thinking mindset—able to balance big-picture strategy with execution-level details. 

Leadership Competencies 

Passion for Results 

• Strong bias for action with an iterative, outcome-oriented mindset. 

• Demonstrated ability to drive change, execute through ambiguity, and adapt quickly. 

• Data-driven leader who defines, tracks, and uses meaningful metrics to guide decisions. 

Operational & Delivery Excellence 

• Highly organized; able to prioritize across competing demands and keep delivery on track. 

• Calm and decisive under pressure, with strong judgment in complex situations. 

Passion for People Development 

• Deep commitment to coaching, mentoring, and growing high-performing teams. 

• Proven ability to identify and groom future technical and people leaders. 

• Excellent written, verbal, and presentation skills. 

• Ability to influence, negotiate, and communicate effectively at all organizational levels. 

Position Summary: 

We are seeking a highly skilled and detail-oriented Automation QA Engineer to join our team. The ideal candidate will have expertise in both manual and automation testing, with a proven ability to work in an Agile/Scrum environment. It is expected that your solid background in software quality engineering empower you to effectively analyzing requirements, design and execute test strategy, identifying defects, develop and automate test cases. Using our in-house framework, you have an opportunity to learn new automation tools and contribute to developing a cutting-edge framework and drive process improvements to deliver exceptional solutions. 

Primary Responsibilities: 

• Collaborate with cross-functional teams to refine requirements and ensure comprehensive test coverage. 

• Design, document, and execute functional test cases and automate them. 

• Report defects and work closely with developers to drive fix to resolution and validate it. 

• Participate in root cause analysis and recommend actions to improve quality process. 

• Develop and maintain automation test scripts and frameworks (Selenium, RestAssured). 

• Participate actively as a quality advocate in all Agile ceremonies (planning, stand-ups, …). 

• Analyze and report test results, metrics, and insights to stakeholders. 

• Foster continuous improvement through structured feedback and advocating for quality. 

• Foster a culture of accountability, proactive problem-solving, and pride in delivering high-quality results. 

• Participate in application and test automation code review process. 

• Participate in requirements analyzing to determine testability within time constraints.  

Required Qualifications:  

• 2+ years of experience in software quality assurance. 

• Outstanding problem-solving skills and ability to own and self-manage daily tasks. 

• Excellent communication (verbal/written), analytical, and problem-solving skills. 

• Solid understanding of SaaS QA methodologies, concepts, tools, and processes. 

• Solid understanding of agile/scrum methodologies. 

• Solid understanding of Web and RESTful services testing and automation. 

• Proven hands-on experience on QA automation using Java/Maven. 

• Ability to read, write and analyze SQL database queries. (Postgres, Oracle)  

Preferred Qualifications: 

• Certification in Scrum, Agile, or Quality Assurance (e.g. CSQA, CSMS, CSTE) 

• Familiarity with more than one programming languages (Python, Groovy) 

• Previous experience in a large-scale SaaS or financial technology environment. 

• Familiarity with cloud-based solutions and microservices architecture. 

• Familiarity with cloud-based infrastructure and deployment practices 

• Familiarity with CI/CD pipelines and DevOps practices. 

• Familiarity with containerization (Docker) and orchestration tools (Kubernetes). 

• Working knowledge and experience with JIRA, Confluence and Git.  

• Some exposure to banking & finance domain would be nice to have. 

• Stay up to date with the latest trends in QA practices, tools, and technologies to improve testing processes. 

Education: 

• BE or higher in computer science, engineering or relevant field 

We welcome talent at all career stages and are dedicated to understanding and supporting additional needs. We're proud to be an equal opportunity employer, committed to creating an inclusive and open environment for everyone. 

Position Summary: 

We are seeking a highly skilled and detail-oriented Senior Automation QA Engineer to join our team. The ideal candidate will have expertise in both manual and automation testing, with a proven ability to work in an Agile/Scrum environment. It is expected that your solid background in software quality engineering empower you to effectively analyzing requirements, design and execute test strategy, identifying defects, develop and automate test cases. Using our in-house framework, you have an opportunity to learn new automation tools and contribute to developing a cutting-edge framework and drive process improvements to deliver exceptional solutions. 

Primary Responsibilities: 

• Collaborate with cross-functional teams to refine requirements and ensure comprehensive test coverage. 

• Design, document, and execute functional test cases and automate them. 

• Report defects and work closely with developers to drive fix to resolution and validate it. 

• Participate in root cause analysis and recommend actions to improve quality process. 

• Develop and maintain automation test scripts and frameworks (Selenium, RestAssured). 

• Participate actively as a quality advocate in all Agile ceremonies (planning, stand-ups, …). 

• Analyze and report test results, metrics, and insights to stakeholders. 

• Foster continuous improvement through structured feedback and advocating for quality. 

• Foster a culture of accountability, proactive problem-solving, and pride in delivering high-quality results. 

• Participate in application and test automation code review process. 

• Participate in requirements analyzing to determine testability within time constraints.  

Required Qualifications:  

• 5+ years of experience in software quality assurance. 

• Outstanding problem-solving skills and ability to own and self-manage daily tasks. 

• Excellent communication (verbal/written), analytical, and problem-solving skills. 

• Solid understanding of SaaS QA methodologies, concepts, tools, and processes. 

• Solid understanding of agile/scrum methodologies. 

• Solid understanding of Web and RESTful services testing and automation. 

• Proven hands-on experience on QA automation using Java/Maven. 

• Ability to read, write and analyze SQL database queries. (Postgres, Oracle)  

• The ability to estimate effort, make and meet commitments is required  

Preferred Qualifications: 

• Certification in Scrum, Agile, or Quality Assurance (e.g. CSQA, CSMS, CSTE) 

• Familiarity with more than one programming languages (Python, Groovy) 

• Previous experience in a large-scale SaaS or financial technology environment. 

• Familiarity with cloud-based solutions and microservices architecture. 

• Familiarity with cloud-based infrastructure and deployment practices 

• Familiarity with CI/CD pipelines and DevOps practices. 

• Familiarity with containerization (Docker) and orchestration tools (Kubernetes). 

• Working knowledge and experience with JIRA, Confluence and Git.  

• Some exposure to banking & finance domain would be nice to have. 

• Stay up to date with the latest trends in QA practices, tools, and technologies to improve testing processes. 

Education: 

• BE or higher in computer science, engineering or relevant field 

We welcome talent at all career stages and are dedicated to understanding and supporting additional needs. We're proud to be an equal opportunity employer, committed to creating an inclusive and open environment for everyone. 

Job Title: Scrum Master 

Role Summary 

We are looking for an experienced Scrum Master to support and drive effective delivery across up to three agile teams. This role requires a strong practitioner who is comfortable working across different agile methodologies (Scrum, Kanban) and who brings a pragmatic, delivery oriented mindset. The successful candidate will be an excellent facilitator, able to run highquality ceremonies, remove impediments, and help teams continuously improve how they work. 

Key Responsibilities 

• Serve as Scrum Master for up to three agile teams, adapting approach based on team maturity, context, and delivery needs 

• Plan, facilitate, and continuously improve core agile ceremonies, including sprint planning, daily standups, reviews, retrospectives, and backlog refinement 

• Apply and tailor agile methodologies such as Scrum and Kanban to support effective flow, predictability, and delivery outcomes 

• Act as a strong facilitator, ensuring meetings are purposeful, inclusive, and outcomedriven 

• Partner closely with Product Owners, Engineering Managers, and delivery stakeholders to support prioritisation, dependency management, and delivery planning 

• Identify, track, and actively help remove impediments that impact team delivery 

• Promote transparency through effective use of agile metrics (e.g. flow, throughput, predictability) and visualisation 

• Coach teams on agile best practices while remaining pragmatic and focused on real delivery outcomes 

• Support continuous improvement through data, feedback, and actionable retrospectives 

• Help foster a collaborative, accountable, and psychologically safe team environment 

Required Experience and Skills 

• Proven experience as a Scrum Master supporting multiple teams simultaneously 

• Handson experience with Scrum and Kanban, and the ability to apply them pragmatically 

• Strong experience running and facilitating agile ceremonies for established delivery teams 

• Clear delivery focus, with a track record of helping teams improve execution and outcomes 

• Excellent facilitation and communication skills, with the ability to engage diverse stakeholders 

• Strong problemsolving skills and a proactive approach to removing impediments 

• Comfortable working in a fastpaced, evolving environment 

Desirable Experience 

• Experience working with crossfunctional product and engineering teams 

• Exposure to scaling delivery across multiple teams or shared dependencies 

• Experience using agile metrics to drive improvement rather than reporting for its own sake 

• Experience working with Data Science and Data Engineering teams 

Personal Attributes 

• Pragmatic and outcomefocused rather than overly processdriven 

• Confident facilitator who can challenge constructively when needed 

• Calm, organised, and resilient under delivery pressure 

• Collaborative mindset with a strong sense of ownership 

About Bottomline Technologies 

Bottomline Technologies provides collaborative payment, invoice and document automation solutions to corporations, financial institutions and banks around the world. The company's solutions are used to streamline, automate and manage processes involving payments, invoicing, global cash management, supply chain finance and transactional documents. Organizations trust these solutions to meet their needs for cost reduction, competitive differentiation and optimization of working capital. 
 
Serving industries such as financial services, insurance, health care, technology, communications, education, media, manufacturing and government, Bottomline provides products and services to approximately 80 of the Fortune 100 companies and 70 of the FTSE (Financial Times) 100 companies. 
 
Bottomline is a participating employer in the Employment Verification (E-Verify) program EOE/AA/M/F/V/D/E-Verify Employer 
Bottomline Technologies is an Equal Employment Opportunity and Affirmative Action Employer. 

Position Summary: 

We are looking for a hands-on UI Engineering Manager to lead our engineering team working on Digital banking solutions. More than 4 trillion payments originate from our Digital banking solutions every year and 17 of the top 50 US banks, by asset size, use our solutions. 

Our UI team continues to deliver compelling user experiences built with modern UI technologies to large banks and financial institutions around the world. We are looking to add the right individual to our highly skilled and dedicated UI Development group.  

Your role is going to be crucial in shaping the future of our Digital banking solutions. You will be building high performing teams, encouraging an innovative problem-solving approach & optimizing and driving engineering excellence. 

You should possess excellent communication skills (written and verbal, formal and informal), and be comfortable managing teams that have autonomy and complete ownership. 

This position is based at our Bangalore, India office. 

Culture & Values: 

We are one global team, who work with and for each other in a drive to delight customers through excellent execution, which fuels how we create and grow sustained business value for our customers, our team and all who partner with us. 

Our culture encourages people to be brave and curious, to drive to closure and to ensure our principles are lived out daily. 

We excel at Bottomline because we are positive and passionate about building a #LifeAtBottomline 

Responsibilities: 

• Provide creative leadership and technical expertise with hands on coding, to guide the development and enhancement of our solutions. 

• Collaborate with product designers and UX specialists to refine component specifications and translate those designs into UI Components. 

• Contribute to Bottomline’s UI Design Library 

• Collaborate with cross-functional teams, including product management, implementation teams, Production support, and operations, to ensure best-in-class customer experience. 

• Think differently and foster a culture of curiosity, reasoning and innovation. 

• Set clear goals and performance expectations, conduct regular 1:1s, and provide constructive feedback to nurture individual and team growth. 

• Establish and enforce stringent quality practices, Non-functional standards and best practices throughout the engineering process to deliver products that exceed customer expectations. 

• Improve, optimize and identify opportunities for efficient software development processes. 

We’re excited about you if you have:  

• Bachelor's/Master’s degree in computer science, engineering, or related field. 

• 4+ years of leadership/management experience with a team of 8-10 engineers 

• Technical Expertise 

• High technical credibility - ability to audit technical decisions and push for the best solution to a problem. 

• Strong JavaScript knowledge, both ES5 and ES6 

• A strong proponent of clean, valid, maintainable, and semantically correct HTML and CSS 

• In-depth knowledge of the capabilities of Edge, Firefox, Safari, and Chrome 

• Working experience with WCAG 2.0 Level A and AA success criteria 

• Experience with React a plus 

• A strong understanding of Responsive Design principles 

• Experience writing unit and integration tests 

• Emphasis on functional programming a plus 

• Ability and willingness to analyze and integrate inputs from technical and business resources to draw clear conclusions. 

• Ability to see the big picture, while not losing sight of necessary details 

• Proven track record of leading productive engineering teams and shipping world class products 

• Passion for Results 

• A bias towards action and an iterative approach to problem-solving 

• Strong desire to drive change, and ability to adapt to change quickly. Consistently seek ways to improve existing processes. 

• Proactive risk management: Ability to identify and mitigate risks. 

• Data driven: Ability to identify meaningful data to be captured and present it in a clear, concise way. Influence data driven decisions as part of continuous improvement. 

• Strong experience collaborating with Product, Production support, and other cross-functional stakeholders in metrics and goal driven organization. 

• Ability to step up in complex situations while maintaining poise and professionalism. 

• Ability to organize and prioritize tasks and keep delivery on schedule. 

• Passion for People development 

• Create an environment conducive to individual and team success while upholding Bottomline’s mission and values. 

• Passion for developing people with effective coaching and mentoring skills.  

• Ability to identify and successfully groom new leaders in technical areas for handling higher level of responsibilities. 

• Exceptional interpersonal written, and verbal communications and presentation skills. 

• Ability to communicate effectively, freely, and concisely to influence, negotiate, and convince.  

Please Note: Bottomline Technologies does not accept resumes submitted by recruiting firms unless specifically requested by Human Resources. Unsolicited resumes will be ineligible for referral fees. 

Responsibilities: 

• Total accountability for a positive customer experience 

• Achieves and maintains proficiency with the capabilities of Bottomline's software as a service applications as well as corresponding system and software changes  

• Remaining available to receive calls - at desk and logged in to phone system (handles average 30-40 inbound calls, 20 emails daily) 

• Documents call transactions, processes and methodologies used to diagnose and resolve the customer's issues within the appropriate CRM tool 

• Manage and maintain timelines for issue resolution 

• Has ability to develop and maintain customer relationships  

• Documents software defects and works with internal departments to escalate or resolve 

• Assists with identifying root cause of problems; manages and resolves issues in a constantly changing environment  

• Focus on both customer delight and continuous seeking out of new opportunities to expand customer relationships 

• Active participation and adherence to Bottomline’s C1 Customer Service program 

• Outline specific duties this position will be responsible for, keep in mind the level of responsibility in relation to the level of the position 

Required Technical Skills and Competencies: 

• Proficient in Paymode-X product 

• Customer service and communication skills including business writing  

• Software and environment trouble-shooting and diagnostic skills 

• Solid understanding of basic computer functions and ability to teach/train users  

• Experience supporting software as a service  

• Proven ability to communicate effectively via printed material and on the telephone  

• Strong oral and written communications skills  

• Excellent organizational, problem solving and communications skills  

• The ability to work independently and balance multiple priorities  

• Team player, resourceful, flexible 

• Define the required business skills this role requires, including technical skills and behavioral competencies  

Preferred Skills: 

• Previous customer and/or technical support experience 

• Previous Salesforce experience  

• Define the preferred skills for the role, these are not required for the person in the role to successful, but would be helpful to have already acquired to be able to understand the full scope of the job quicker and make a quicker impact for the overall team 

Education & Experience: 

• Associate's or Bachelor's degree in Communications, Management Information Systems, Business Administration or similar course of study (not required but desired) 

• Determine the years of experience needed and the completed education for the position.   

• 3+ years of Customer Support experience 

• Any Bachelor’s degree or equivalent work experience (12+3)

Position Summary:

Bottomline is looking for a Data Engineer to grow with us.

The data engineer is responsible for designing, developing, and maintaining the infrastructure and systems required for data storage, processing, and analysis. They play a crucial role in building, managing and test (QA) the data pipelines that enable efficient and reliable data integration, transformation, and delivery for all data users across the enterprise. Bring innovation and add value to organisation by implementing AI driven solutions in different projects in Data Engineering area.

The Data Engineer will work on implementing data flows to make data available in the Enterprise Data Warehouse from systems of record and operational data stores.  The Data Engineer will get to work on best-in-class cloud technologies(Snowflake, Fivetran, AWS, Azure, Salesforce, Airflow etc) and AI projects for Data Engineering Projects.

Along with making data available in the Enterprise Data Warehouse the Data Engineer will work with Data Analysts to implement data models and calculate key business KPIs for the use of the wider business for reporting and analytics.

The Data Engineer will have the opportunity to learn and develop their skills by working on assignments as part of a Scrum Team. They should be delivery focused and driven to problem solve.

How you’ll contribute:

• Design and develop data pipelines that extract data from various sources, transform it into the desired format, and load it into the appropriate data storage systems. 

• Collaborate with data scientists and analysts to optimize models and algorithms for data quality, security, and governance. 

• Integrate data from different sources, including databases, data warehouses, APIs, and external systems. 

• Ensure data consistency and integrity during the integration process, performing data validation and cleaning as needed. 

• Transform raw data into a usable format by applying data cleansing, aggregation, filtering, and enrichment techniques. 

• Optimize data pipelines and data processing workflows for performance, scalability, and efficiency. Come-up with solutions utilising AI concepts through co-pilot, GitHub to improve efficiency and scalability.
• Monitor and tunes data systems, identifies and resolves performance bottlenecks, and implements caching and indexing strategies to enhance query performance. 
• Implement data quality checks and validations within data pipelines to ensure the accuracy, consistency, and completeness of data. Utilise AI through Co-pilot or GitHub or any other trending AI tools, to automate and seamlessly query data based on user inputs in plain English to assess accuracy, consistency and completeness
• Carry out Data QA to validate the pipelines and data post integration as a supporting hand for the QA team

• Take authority, responsibility, and accountability for exploiting the value of enterprise information assets and of the analytics used to render insights for decision making automated decisions and augmentation of human performance. 

• Collaborate with leaders to establish the vision for managing data as a business asset. 

• Establish the governance of data and algorithms used for analysis, analytical applications, and automated decision making. 

What will make you successful: 

• A bachelor’s degree in computer science, data science, software engineering, information systems, or related quantitative field
• At least four (4) years of work experience in data management disciplines, including data integration, optimization and data quality, or other areas directly relevant to data engineering responsibilities and tasks. 
• Proven project experience developing and maintaining data warehouses (Snowflake experience is preferable)
• Ability to design, build, and deploy data solutions that capture, explore, transform, and utilize data to support AI, ML, and BI 
• Strong ability in programming languages such as Java or Python and other scripting languages
• Previous experience with languages/tools such as SQL
• Significant experience working in the ETL process and building pipeline for data retrieval using Rest API’s. Knowledge in ETL tool like Talend, Informatica is preferable
• Proficiency in OLAP, Star, Dimensional, and Snowflake schemas.
• Basic knowledge of BI Tools – Power BI, Tableau.
• Basic knowledge of DevOps tools – GitHub, Atlassian Tools, VS Code etc
• Experience working in a structured development environment (i.e., environment with the standard SDLC process).
• Proficiency in the design and implementation of modern data architectures and concepts such as cloud services (AWS, Azure) and modern data warehouse tools (Snowflake, Databricks)
• Experience with database technologies such as SQL, NoSQL, Oracle, or Teradata
• Experience with using AI in Data Engineering/ Data Analysis work and experience in Data QA.
• Knowledge in Apache technologies such as Kafka, Airflow to build scalable and efficient data pipelines (nice to have).
• Ability to collaborate within and across teams of different technical knowledge to support delivery and educate end users on data products.
• Expert problem-solving skills, including debugging skills, allowing the determination of sources of issues in unfamiliar code or systems, and the ability to recognize and solve repetitive problems.
• Excellent business acumen and interpersonal skills; able to work across business lines at a senior level to influence and effect change to achieve common goals.
• Ability to describe business use cases/outcomes, data sources and management concepts, and analytical approaches/options.

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